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528ffe3990037979227fba1f782018eddc22072b
agc_2-X/www/vicidial/user_status.php
T
mattf 528ffe3990 Changed all administrative web interface text to be output through new QXZ function instead of echo, reports are not done yet 
Changed all default VICIdial logos to new logos

git-svn-id: svn://192.168.202.10@2183 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-11-11 11:01:32 +00:00

934 lines
35 KiB
PHP
Raw Blame History

<?php
# user_status.php
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1738 - Added variable filtering to eliminate SQL injection attack threat
# 80603-1452 - Added manager timeclock force login/logout of user
# 81118-1034 - Disabled change campaign because it does not work
# 90208-0511 - Added link to user multi-day status report
# 90310-0741 - Added admin header
# 90508-0644 - Changed to PHP long tags
# 91012-0536 - Added selected territories display
# 91130-2039 - Added user closer log manager flag display
# 91212-0656 - Added more complete logging of Emergency Logout process
# 100309-0544 - Added queuemetrics_loginout option
# 101108-0032 - Added ADDMEMBER queue_log code
# 110124-1134 - Small query fix for large queue_log tables
# 110224-2350 - Small QM logout fix
# 110420-0344 - Added DEAD/PARK agent statuses
# 120223-2135 - Removed logging of good login passwords if webroot writable is enabled
# 130414-0252 - Added report logging
# 130610-0937 - Finalized changing of all ereg instances to preg
# 130616-0052 - Added filtering of input to prevent SQL injection attacks and new user auth
# 130901-0835 - Changed to mysqli PHP functions
# 131016-2101 - Added checking for level 8 add-copy restriction
# 131208-2156 - Added user log TIMEOUTLOGOUT event status
# 140108-0707 - Added webserver and hostname to report logging
# 140305-0905 - Bug fix for issue #744, emergency logout
# 140425-1314 - Added pause_type field to logout
# 140429-0750 - Fixed issue with queue_log if login/out logging is disabled
# 141007-2214 - Finalized adding QXZ translation to all admin files
#
$startMS = microtime();
header ("Content-type: text/html; charset=utf-8");
$report_name='User Status';
$add_copy_disabled=0;
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];}
elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,level_8_disable_add FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$webroot_writable = $row[1];
$SSoutbound_autodial_active = $row[2];
$user_territories_active = $row[3];
$SSlevel_8_disable_add = $row[4];
}
##### END SETTINGS LOOKUP #####
###########################################
if (!isset($begin_date)) {$begin_date = $TODAY;}
if (!isset($end_date)) {$end_date = $TODAY;}
$PHP_AUTH_USER = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_PW);
$user = preg_replace("/'|\"|\\\\|;/","",$user);
$group = preg_replace("/'|\"|\\\\|;/","",$group);
$stage = preg_replace("/'|\"|\\\\|;/","",$stage);
$begin_date = preg_replace("/'|\"|\\\\|;/","",$begin_date);
$end_date = preg_replace("/'|\"|\\\\|;/","",$end_date);
$StarTtimE = date("U");
$TODAY = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$ip = getenv("REMOTE_ADDR");
$check_time = ($StarTtimE - 86400);
$date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT user_level from vicidial_users where user='$PHP_AUTH_USER';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGuser_level =$row[0];
if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0))
{$add_copy_disabled++;}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $stage, $group|', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
$stmt="SELECT full_name,change_agent_campaign,modify_timeclock_log from vicidial_users where user='$PHP_AUTH_USER';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGfullname = $row[0];
$change_agent_campaign = $row[1];
$modify_timeclock_log = $row[2];
$stmt="SELECT full_name,user_group from vicidial_users where user='" . mysqli_real_escape_string($link, $user) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$full_name = $row[0];
$user_group = $row[1];
$stmt="SELECT live_agent_id,user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,call_server_ip,user_level,comments,campaign_weight,calls_today,external_hangup,external_status,external_pause,external_dial,agent_log_id,last_state_change,agent_territories,outbound_autodial,manager_ingroup_set,external_igb_set_user from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$agents_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $agents_to_print)
{
$row=mysqli_fetch_row($rslt);
$Aserver_ip = $row[2];
$Asession_id = $row[3];
$Aextension = $row[4];
$Astatus = $row[5];
$Acampaign = $row[7];
$Acallerid = $row[9];
$Alast_call = $row[14];
$Acl_campaigns = $row[15];
$agent_territories = $row[27];
$outbound_autodial = $row[28];
$manager_ingroup_set = $row[29];
$external_igb_set_user = $row[30];
$i++;
}
$stmt="SELECT event_date,status,ip_address from vicidial_timeclock_status where user='" . mysqli_real_escape_string($link, $user) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$tc_logs_to_print = mysqli_num_rows($rslt);
if ($tc_logs_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$Tevent_date = $row[0];
$Tstatus = $row[1];
$Tip_address = $row[2];
$i++;
}
if ($Astatus == 'INCALL')
{
$stmtP="select count(*) from parked_channels where channel_group='$Acallerid';";
$rsltP=mysql_to_mysqli($stmtP,$link);
$rowP=mysqli_fetch_row($rsltP);
$parked_channel = $rowP[0];
if ($parked_channel > 0)
{
$Astatus = 'PARK';
}
else
{
$stmtP="select count(*) from vicidial_auto_calls where callerid='$Acallerid';";
$rsltP=mysql_to_mysqli($stmtP,$link);
$rowP=mysqli_fetch_row($rsltP);
$live_channel = $rowP[0];
if ($live_channel < 1)
{
$Astatus = 'DEAD';
}
}
}
$stmt="select campaign_id from vicidial_campaigns;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
?>
<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<title>ADMINISTRATION: User Status
<?php
##### BEGIN Set variables to make header show properly #####
$ADD = '3';
$hh = 'users';
$LOGast_admin_access = '1';
$ADMIN = 'admin.php';
$page_width='770';
$section_width='750';
$header_font_size='3';
$subheader_font_size='2';
$subcamp_font_size='2';
$header_selected_bold='<b>';
$header_nonselected_bold='';
$users_color = '#FFFF99';
$users_font = 'BLACK';
$users_color = '#E6E6E6';
$subcamp_color = '#C6C6C6';
##### END Set variables to make header show properly #####
require("admin_header.php");
?>
<TABLE WIDTH=<?php echo $page_width ?> BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR BGCOLOR=#E6E6E6><TD ALIGN=LEFT><FONT FACE="ARIAL,HELVETICA" SIZE=2><B> &nbsp; <?php echo _QXZ("User Status for"); ?> <?php echo $user ?></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" SIZE=2><B> &nbsp; </TD></TR>
<?php
echo "<TR BGCOLOR=\"#F0F5FE\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=3><B> &nbsp; \n";
##### EMERGENCY CAMPAIGN CHANGE FOR AN AGENT #####
if ($stage == "live_campaign_change")
{
$stmt="UPDATE vicidial_live_agents set campaign_id='" . mysqli_real_escape_string($link, $group) . "' where user='" . mysqli_real_escape_string($link, $user) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
echo _QXZ("Agent")." $user - $full_name "._QXZ("changed to")." $group "._QXZ("campaign")."<BR>\n";
exit;
}
##### EMERGENCY LOGOUT OF AN AGENT #####
if ($stage == "log_agent_out")
{
$now_date_epoch = date('U');
$inactive_epoch = ($now_date_epoch - 60);
$stmt = "SELECT user,campaign_id,UNIX_TIMESTAMP(last_update_time),status from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$vla_ct = mysqli_num_rows($rslt);
if ($vla_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VLA_user = $row[0];
$VLA_campaign_id = $row[1];
$VLA_update_time = $row[2];
$VLA_status = $row[3];
if ($VLA_update_time > $inactive_epoch)
{
$lead_active=0;
$stmt = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$VLA_user' order by agent_log_id desc LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$val_ct = mysqli_num_rows($rslt);
if ($val_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VAL_agent_log_id = $row[0];
$VAL_user = $row[1];
$VAL_server_ip = $row[2];
$VAL_event_time = $row[3];
$VAL_lead_id = $row[4];
$VAL_campaign_id = $row[5];
$VAL_pause_epoch = $row[6];
$VAL_pause_sec = $row[7];
$VAL_wait_epoch = $row[8];
$VAL_wait_sec = $row[9];
$VAL_talk_epoch = $row[10];
$VAL_talk_sec = $row[11];
$VAL_dispo_epoch = $row[12];
$VAL_dispo_sec = $row[13];
$VAL_status = $row[14];
$VAL_user_group = $row[15];
$VAL_comments = $row[16];
$VAL_sub_status = $row[17];
$VAL_dead_epoch = $row[18];
$VAL_dead_sec = $row[19];
if ($DB) {echo "\n<BR>"._QXZ("VAL VALUES").": $VAL_agent_log_id|$VAL_status|$VAL_lead_id\n";}
if ( ($VAL_wait_epoch < 1) or ( (preg_match('/PAUSE/', $VLA_status)) and ($VAL_dispo_epoch < 1) ) )
{
$VAL_pause_sec = ( ($now_date_epoch - $VAL_pause_epoch) + $VAL_pause_sec);
$stmt = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$VAL_pause_sec', pause_type='ADMIN' where agent_log_id='$VAL_agent_log_id';";
}
else
{
if ($VAL_talk_epoch < 1)
{
$VAL_wait_sec = ( ($now_date_epoch - $VAL_wait_epoch) + $VAL_wait_sec);
$stmt = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$VAL_wait_sec' where agent_log_id='$VAL_agent_log_id';";
}
else
{
$lead_active++;
$status_update_SQL='';
if ( ( (strlen($VAL_status) < 1) or ($VAL_status == 'NULL') ) and ($VAL_lead_id > 0) )
{
$status_update_SQL = ", status='PU'";
$stmt="UPDATE vicidial_list SET status='PU' where lead_id='$VAL_lead_id';";
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
}
if ($VAL_dispo_epoch < 1)
{
$VAL_talk_sec = ($now_date_epoch - $VAL_talk_epoch);
$stmt = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$VAL_talk_sec'$status_update_SQL where agent_log_id='$VAL_agent_log_id';";
}
else
{
if ($VAL_dispo_sec < 1)
{
$VAL_dispo_sec = ($now_date_epoch - $VAL_dispo_epoch);
$stmt = "UPDATE vicidial_agent_log SET dispo_sec='$VAL_dispo_sec' where agent_log_id='$VAL_agent_log_id';";
}
}
}
}
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
}
}
$stmt="DELETE from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if (strlen($VAL_user_group) < 1)
{
$stmt = "SELECT user_group FROM vicidial_users where user='$VLA_user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$val_ct = mysqli_num_rows($rslt);
if ($val_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VAL_user_group = $row[0];
}
}
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VLA_user','LOGOUT','$VLA_campaign_id','$NOW_TIME','$now_date_epoch','$VAL_user_group');";
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_loginout = $row[6];
$queuemetrics_addmember_enabled = $row[7];
$queuemetrics_pe_phone_append = $row[8];
$queuemetrics_pause_type = $row[9];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$QM_LOGOFF = 'AGENTLOGOFF';
if ($queuemetrics_loginout=='CALLBACK')
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
#$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
#mysql_select_db("$queuemetrics_dbname", $linkB);
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass", "$queuemetrics_dbname");
$agents='@agents';
$agent_logged_in='';
$time_logged_in='0';
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/" . mysqli_real_escape_string($link, $user) . "' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
if ($queuemetrics_loginout == 'NONE')
{
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='ADMIN'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/" . mysqli_real_escape_string($link, $user) . "',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/" . mysqli_real_escape_string($link, $user) . "' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
if ($DB) {echo "<BR>$stmtB\n";}
$qml_ct = mysqli_num_rows($rsltB);
if ($qml_ct > 0)
{
$row=mysqli_fetch_row($rsltB);
$agent_logged_in = $row[0];
$time_logged_in = $row[1];
$RAWtime_logged_in = $row[1];
$phone_logged_in = $row[2];
}
$time_logged_in = ($now_date_epoch - $time_logged_in);
if ($time_logged_in > 1000000) {$time_logged_in=1;}
if ($queuemetrics_addmember_enabled > 0)
{
$queuemetrics_phone_environment='';
$stmt = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$VLA_campaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$cqpe_ct = mysqli_num_rows($rslt);
if ($cqpe_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$queuemetrics_phone_environment = $row[0];
}
$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VLA_campaign_id' order by time_id desc;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($DB) {echo "$stmt\n";}
$amq_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $amq_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$AMqueue[$i] = $row[0];
$i++;
}
### add the logged-in campaign as well
$AMqueue[$i] = $VLA_campaign_id;
$i++;
$amq_conf_ct++;
$i=0;
while ($i < $amq_conf_ct)
{
$pe_append='';
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($queuemetrics_phone_environment)>0) )
{
$qm_extension = explode('/',$phone_logged_in);
$pe_append = "-$qm_extension[1]";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$i++;
}
}
if ($queuemetrics_loginout != 'NONE')
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
if ($DB) {echo "<BR>$stmtB\n";}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
}
}
echo _QXZ("Agent")." $user - $full_name "._QXZ("has been emergency logged out, make sure they close their web browser")."<BR>\n";
}
else
{
echo _QXZ("Agent")." $user "._QXZ("is not logged in")."<BR>\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
}
##### BEGIN TIMECLOCK LOGOUT OF A USER #####
if ( ( ($stage == "tc_log_user_OUT") or ($stage == "tc_log_user_IN") ) and ($modify_timeclock_log > 0) )
{
### get vicidial_timeclock_status record count for this user
$stmt="SELECT count(*) from vicidial_timeclock_status where user='$user';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$vts_count = $row[0];
$LOG_run=0;
$last_action_sec=99;
if ($vts_count > 0)
{
### vicidial_timeclock_status record found, grab status and date of last activity
$stmt="SELECT status,event_epoch from vicidial_timeclock_status where user='$user';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$status = $row[0];
$event_epoch = $row[1];
$last_action_date = date("Y-m-d H:i:s", $event_epoch);
$last_action_sec = ($StarTtimE - $event_epoch);
if ($last_action_sec > 0)
{
$totTIME_H = ($last_action_sec / 3600);
$totTIME_H_int = round($totTIME_H, 2);
$totTIME_H_int = intval("$totTIME_H");
$totTIME_M = ($totTIME_H - $totTIME_H_int);
$totTIME_M = ($totTIME_M * 60);
$totTIME_M_int = round($totTIME_M, 2);
$totTIME_M_int = intval("$totTIME_M");
$totTIME_S = ($totTIME_M - $totTIME_M_int);
$totTIME_S = ($totTIME_S * 60);
$totTIME_S = round($totTIME_S, 0);
if (strlen($totTIME_H_int) < 1) {$totTIME_H_int = "0";}
if ($totTIME_M_int < 10) {$totTIME_M_int = "0$totTIME_M_int";}
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
$totTIME_HMS = "$totTIME_H_int:$totTIME_M_int:$totTIME_S";
}
else
{
$totTIME_HMS='0:00:00';
}
}
else
{
### No vicidial_timeclock_status record found, insert one
$stmt="INSERT INTO vicidial_timeclock_status set status='START', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$status='START';
$totTIME_HMS='0:00:00';
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_timeclock_status record inserted for $user: |$affected_rows| -->\n";
}
##### Run timeclock login queries #####
if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage == "tc_log_user_IN") )
{
### Add a record to the timeclock log
$stmtA="INSERT INTO vicidial_timeclock_log set event='LOGIN', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', event_date='$NOW_TIME', manager_user='$PHP_AUTH_USER', manager_ip='$ip', notes='Manager LOGIN of user from user status page';";
if ($DB) {echo "$stmtA\n";}
$rslt=mysql_to_mysqli($stmtA, $link);
$affected_rows = mysqli_affected_rows($link);
$timeclock_id = mysqli_insert_id($link);
print "<!-- NEW vicidial_timeclock_log record inserted for $user: |$affected_rows|$timeclock_id| -->\n";
### Update the user's timeclock status record
$stmtB="UPDATE vicidial_timeclock_status set status='LOGIN', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip' where user='$user';";
if ($DB) {echo "$stmtB\n";}
$rslt=mysql_to_mysqli($stmtB, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- vicidial_timeclock_status record updated for $user: |$affected_rows| -->\n";
### Add a record to the timeclock audit log
$stmtC="INSERT INTO vicidial_timeclock_audit_log set timeclock_id='$timeclock_id', event='LOGIN', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', event_date='$NOW_TIME';";
if ($DB) {echo "$stmtC\n";}
$rslt=mysql_to_mysqli($stmtC, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_timeclock_audit_log record inserted for $user: |$affected_rows| -->\n";
### Add a record to the vicidial_admin_log
$SQL_log = "$stmtA|$stmtB|$stmtC|";
$SQL_log = preg_replace('/;/', '', $SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='TIMECLOCK', event_type='LOGIN', record_id='$user', event_code='USER FORCED LOGIN FROM STATUS PAGE', event_sql=\"$SQL_log\", event_notes='Timeclock ID: $timeclock_id|';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
$LOG_run++;
$VDdisplayMESSAGE = "You have now logged-in the user: $user - $full_name";
}
##### Run timeclock logout queries #####
if ( ( ($status=='LOGIN') or ($status=='START') ) and ($stage == "tc_log_user_OUT") )
{
### Add a record to the timeclock log
$stmtA="INSERT INTO vicidial_timeclock_log set event='LOGOUT', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', login_sec='$last_action_sec', event_date='$NOW_TIME', manager_user='$PHP_AUTH_USER', manager_ip='$ip', notes='Manager LOGOUT of user from user status page';";
if ($DB) {echo "$stmtA\n";}
$rslt=mysql_to_mysqli($stmtA, $link);
$affected_rows = mysqli_affected_rows($link);
$timeclock_id = mysqli_insert_id($link);
print "<!-- NEW vicidial_timeclock_log record inserted for $user: |$affected_rows|$timeclock_id| -->\n";
### Update last login record in the timeclock log
$stmtB="UPDATE vicidial_timeclock_log set login_sec='$last_action_sec',tcid_link='$timeclock_id' where event='LOGIN' and user='$user' order by timeclock_id desc limit 1;";
if ($DB) {echo "$stmtB\n";}
$rslt=mysql_to_mysqli($stmtB, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- vicidial_timeclock_log record updated for $user: |$affected_rows| -->\n";
### Update the user's timeclock status record
$stmtC="UPDATE vicidial_timeclock_status set status='LOGOUT', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip' where user='$user';";
if ($DB) {echo "$stmtC\n";}
$rslt=mysql_to_mysqli($stmtC, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- vicidial_timeclock_status record updated for $user: |$affected_rows| -->\n";
### Add a record to the timeclock audit log
$stmtD="INSERT INTO vicidial_timeclock_audit_log set timeclock_id='$timeclock_id', event='LOGOUT', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', login_sec='$last_action_sec', event_date='$NOW_TIME';";
if ($DB) {echo "$stmtD\n";}
$rslt=mysql_to_mysqli($stmtD, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_timeclock_audit_log record inserted for $user: |$affected_rows| -->\n";
### Update last login record in the timeclock audit log
$stmtE="UPDATE vicidial_timeclock_audit_log set login_sec='$last_action_sec',tcid_link='$timeclock_id' where event='LOGIN' and user='$user' order by timeclock_id desc limit 1;";
if ($DB) {echo "$stmtE\n";}
$rslt=mysql_to_mysqli($stmtE, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- vicidial_timeclock_audit_log record updated for $user: |$affected_rows| -->\n";
### Add a record to the vicidial_admin_log
$SQL_log = "$stmtA|$stmtB|$stmtC|$stmtD|$stmtE|";
$SQL_log = preg_replace('/;/', '', $SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='TIMECLOCK', event_type='LOGOUT', record_id='$user', event_code='USER FORCED LOGOUT FROM STATUS PAGE', event_sql=\"$SQL_log\", event_notes='User login time: $last_action_sec|Timeclock ID: $timeclock_id|';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
$LOG_run++;
$VDdisplayMESSAGE = _QXZ("You have now logged-out the user").": $user - $full_name<BR>"._QXZ("Amount of time user was logged-in").": $totTIME_HMS";
}
if ($LOG_run < 1)
{$VDdisplayMESSAGE = _QXZ("ERROR: timeclock log problem, could not process").": $status|$stage";}
echo "$VDdisplayMESSAGE\n";
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
}
##### END TIMECLOCK LOGOUT OF A USER #####
if ($agents_to_print > 0)
{
echo "<BR>\n";
echo "$user - $full_name \n";
echo " &nbsp; &nbsp; &nbsp; "._QXZ("GROUP").": $user_group <BR>\n";
echo "<TABLE CELLPADDING=0 CELLSPACING=0>";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Agent Logged in at server").":</TD><TD ALIGN=LEFT> &nbsp; $Aserver_ip</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("in session").":</TD><TD ALIGN=LEFT> &nbsp; $Asession_id</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("from phone").":</TD><TD ALIGN=LEFT> &nbsp; $Aextension</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Agent is in campaign").":</TD><TD ALIGN=LEFT> &nbsp; $Acampaign</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("status").":</TD><TD ALIGN=LEFT> &nbsp; $Astatus</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("hungup last call at").":</TD><TD ALIGN=LEFT> &nbsp; $Alast_call</TD></TR>\n";
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Closer groups").":</TD><TD ALIGN=LEFT> &nbsp; $Acl_campaigns</TD></TR>\n";
if ($manager_ingroup_set != 'N')
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Manager InGroup Select").":</TD><TD ALIGN=LEFT> &nbsp; "._QXZ("YES, by")." $external_igb_set_user</TD></TR>\n";}
if ($outbound_autodial == 'Y')
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Outbound Auto-Dial").":</TD><TD ALIGN=LEFT> &nbsp; YES</TD></TR>\n";}
if ($user_territories_active > 0)
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Selected Territories").":</TD><TD ALIGN=LEFT> &nbsp; $agent_territories</TD></TR>\n";}
echo "</TABLE>\n<BR>\n";
if ($change_agent_campaign > 0)
{
echo "<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=DB value=\"$DB\">\n";
echo "<input type=hidden name=user value=\"$user\">\n";
echo "<input type=hidden name=stage value=\"live_campaign_change\">\n";
echo _QXZ("Current Campaign").": <SELECT SIZE=1 NAME=group>\n";
$o=0;
while ($groups_to_print > $o)
{
if ($groups[$o] == "$Acampaign") {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "<input type=submit name=submit value='"._QXZ("CHANGE")." disabled><BR></form>\n";
echo "<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=DB value=\"$DB\">\n";
echo "<input type=hidden name=user value=\"$user\">\n";
echo "<input type=hidden name=stage value=\"log_agent_out\">\n";
echo "<input type=submit name=submit value=\""._QXZ("EMERGENCY LOG AGENT OUT")."\"><BR></form>\n";
}
}
else
{
echo _QXZ("Agent is not logged in")."\n<BR>";
}
echo "\n<BR>";
if ( ($Tstatus == "LOGIN") or ($Tstatus == "START") )
{
echo _QXZ("User")." $user($full_name) - "._QXZ("is logged in to the timeclock").". <BR>"._QXZ("Login time").": $Tevent_date "._QXZ("from")." $Tip_address<BR>\n";
$TC_log_change_stage = 'tc_log_user_OUT';
$TC_log_change_button = _QXZ('TIMECLOCK LOG THIS USER OUT');
}
else
{
echo _QXZ("User")." $user($full_name) - "._QXZ("is NOT logged in to the timeclock").". <BR>"._QXZ("Last logout time").": $Tevent_date "._QXZ("from")." $Tip_address<BR>\n";
$TC_log_change_stage = 'tc_log_user_IN';
$TC_log_change_button = _QXZ('TIMECLOCK LOG THIS USER IN');
}
if ($modify_timeclock_log > 0)
{
echo "<BR><BR>\n";
echo "<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=DB value=\"$DB\">\n";
echo "<input type=hidden name=user value=\"$user\">\n";
echo "<input type=hidden name=stage value=\"$TC_log_change_stage\">\n";
echo "<input type=submit name=submit value=\"$TC_log_change_button\"><BR></form>\n";
echo "<BR><BR>\n";
}
$REPORTdate = date("Y-m-d");
echo "<center>\n";
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">"._QXZ("Agent Time Sheet")."</a>\n";
echo " | <a href=\"./user_stats.php?user=$user\">"._QXZ("User Stats")."</a>\n";
echo " | <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("Modify User")."</a>\n";
echo " | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$REPORTdate&end_date=$REPORTdate&group[]=--ALL--&shift=ALL\">"._QXZ("User multiple day status detail report")."</a>";
echo "</center>\n";
echo "</B></TD></TR>\n";
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $StarTtimE);
echo "\n\n\n<br><br><br>\n\n";
echo "<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."</font>";
echo "|$stage|$group|";
?>
</TD></TR><TABLE>
</body>
</html>
<?php
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
?>
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