1380 lines
69 KiB
PHP
1380 lines
69 KiB
PHP
<?php
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# AST_team_performance_detail.php
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#
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# This User-Group based report runs some very intensive SQL queries, so it is
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# not recommended to run this on long time periods. This report depends on the
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# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
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# flags being set on those statuses.
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#
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# Copyright (C) 2021 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 110802-2041 - First build
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# 110804-0049 - Added First Call Resolution
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# 111104-1259 - Added user_group restrictions for selecting in-groups
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# 120224-1424 - Added new colums and PRECAL to System Time
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# 120307-1926 - Added additional statuses option and HTML display option
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# 130414-0142 - Added report logging
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# 130610-0958 - Finalized changing of all ereg instances to preg
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# 130621-0723 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-2011 - Changed to mysqli PHP functions
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# 140108-0733 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0728 - Finalized adding QXZ translation to all admin files
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# 141230-1424 - Added code for on-the-fly language translations display
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# 150516-1315 - Fixed Javascript element problem, Issue #857
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# 151219-0139 - Added option for searching archived data
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# 160121-2214 - Added report title header, default report format, cleaned up formatting
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 160718-0054 - Fixed ChartJS bug
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# 170409-1542 - Added IP List validation code
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# 170829-0040 - Added screen color settings
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 180507-2315 - Added new help display
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# 191013-0825 - Fixes for PHP7
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# 200917-1720 - Modified for sale counts to be campaign-specific
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# 210222-1508 - Added option to show all users
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["query_date_D"])) {$query_date_D=$_GET["query_date_D"];}
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elseif (isset($_POST["query_date_D"])) {$query_date_D=$_POST["query_date_D"];}
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if (isset($_GET["end_date_D"])) {$end_date_D=$_GET["end_date_D"];}
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elseif (isset($_POST["end_date_D"])) {$end_date_D=$_POST["end_date_D"];}
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if (isset($_GET["query_date_T"])) {$query_date_T=$_GET["query_date_T"];}
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elseif (isset($_POST["query_date_T"])) {$query_date_T=$_POST["query_date_T"];}
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if (isset($_GET["end_date_T"])) {$end_date_T=$_GET["end_date_T"];}
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elseif (isset($_POST["end_date_T"])) {$end_date_T=$_POST["end_date_T"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];}
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elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (isset($_GET["show_all_users"])) {$show_all_users=$_GET["show_all_users"];}
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elseif (isset($_POST["show_all_users"])) {$show_all_users=$_POST["show_all_users"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$report_name = 'Team Performance Detail';
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$db_source = 'M';
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$JS_text.="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_list", "vicidial_agent_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_list_table=use_archive_table("vicidial_list");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$vicidial_list_table="vicidial_list";
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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######################################
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = array();}
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if (!isset($user_group)) {$group = array();}
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if (!isset($call_statuses)) {$call_statuses = array();}
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if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
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if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
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if (!isset($query_date_T)) {$query_date_T="00:00:00";}
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if (!isset($end_date_T)) {$end_date_T="23:59:59";}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups=array();
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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if (preg_match('/\-ALL/',$group_string) )
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{$group[$i] = $groups[$i];}
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$i++;
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}
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#######################################
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$i=0;
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$call_status_string='|';
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$call_status_ct = count($call_status);
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while($i < $call_status_ct)
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{
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$call_status_string .= "$call_status[$i]|";
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$i++;
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}
|
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if (preg_match("/--NONE--/", $call_status_string))
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{
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$call_status_string="";
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$call_status=array();
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$call_status_ct=0;
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}
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$stmt="select distinct status, status_name from vicidial_statuses where sale!='Y' UNION select distinct status, status_name from vicidial_campaign_statuses where sale!='Y' $LOGallowed_campaignsSQL order by status, status_name;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$call_statuses_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $call_statuses_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$call_statuses[$i] =$row[0];
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$call_statuses_names[$i] =$row[1];
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# if (preg_match('/\-ALL/',$call_status_string) )
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# {$call_status[$i] = $call_statuses[$i];}
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$i++;
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}
|
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|
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#######################################
|
|
for ($i=0; $i<count($user_group); $i++)
|
|
{
|
|
if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1;}
|
|
}
|
|
|
|
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$user_groups_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$user_groups=array();
|
|
while ($i < $user_groups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user_groups[$i] =$row[0];
|
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL_str=$group_SQL;
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$call_status_string='|';
|
|
$call_status_ct = count($call_status);
|
|
while($i < $call_status_ct)
|
|
{
|
|
$call_status_string .= "$call_status[$i]|";
|
|
$call_status_SQL .= "'$call_status[$i]',";
|
|
$CSVstatusheader.=",\"$call_status[$i]\"";
|
|
$HTMLborderheader.="--------+";
|
|
$HTMLstatusheader.=" ".sprintf("%6s", $call_status[$i])." |";
|
|
$call_statusQS .= "&call_status[]=$call_status[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$call_status_string) ) or ($call_status_ct < 1) )
|
|
{$call_status_SQL = "";}
|
|
else
|
|
{
|
|
$call_status_SQL = preg_replace('/,$/i', '',$call_status_SQL);
|
|
$call_status_SQL_str=$call_status_SQL;
|
|
$call_status_SQL = "and status IN($call_status_SQL)";
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{$user_group_SQL = "";}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_SQL = "and ".$vicidial_agent_log_table.".user_group IN($user_group_SQL)";
|
|
}
|
|
|
|
|
|
######################################
|
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
require("screen_colors.php");
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
###########################
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
$query_date="$query_date_D $query_date_T";
|
|
$end_date="$end_date_D $end_date_T";
|
|
|
|
$HTML_head.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HTML_head.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
$HTML_head.="<script src='chart/Chart.js'></script>\n";
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
$HTML_text.="<b>"._QXZ("$report_name")."</b> $NWB#team_performance_detail$NWE\n";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=3 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP>";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
|
|
$HTML_text.=_QXZ("Date Range").":<BR>\n";
|
|
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string))
|
|
{$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP>"._QXZ("Teams/User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$user_groups[$o]\|/i",$user_group_string))
|
|
{$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>\n";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP> "._QXZ("Show additional statuses").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=call_status[] multiple>\n";
|
|
if (!$call_status || $call_status_ct==0)
|
|
{$HTML_text.="<option selected value=\"--NONE--\">-- "._QXZ("NO ADDITIONAL STATUSES")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--NONE--\">-- "._QXZ("NO ADDITIONAL STATUSES")." --</option>\n";}
|
|
$o=0;
|
|
while ($call_statuses_to_print > $o)
|
|
{
|
|
if (preg_match("/^$call_statuses[$o]\||\|$call_statuses[$o]\|/i",$call_status_string) && strlen($call_status_string)>0)
|
|
{$HTML_text.="<option selected value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT></TD>\n";
|
|
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>\n";
|
|
$HTML_text.=_QXZ("Display as").":<BR>";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
$HTML_text.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
|
|
if ($archives_available=="Y")
|
|
{
|
|
$HTML_text.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
|
}
|
|
$HTML_text.="<input type='checkbox' value='checked' name='show_all_users' id='show_all_users' $show_all_users>Show all users<BR>";
|
|
$HTML_text.="<font size=1>(includes inactive agents/agents with no calls)";
|
|
$HTML_text.="</TD><TD VALIGN=TOP align='center'>";
|
|
|
|
$HTML_text.="<BR> <INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'><BR><BR>\n";
|
|
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>\n";
|
|
$HTML_text.=" <a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&search_archived_data=$search_archived_data&show_all_users=$show_all_users&SUBMIT=$SUBMIT\">"._QXZ("DOWNLOAD")."</a> |";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
$HTML_text.="</FONT>\n";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
$report_sale_array=array();
|
|
$dispo_sale_stmt="select status, campaign_id from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status, 'VICIDIAL_SALE' from vicidial_statuses where sale='Y'";
|
|
$dispo_sale_rslt=mysql_to_mysqli($dispo_sale_stmt, $link);
|
|
while ($dispo_sale_row=mysqli_fetch_row($dispo_sale_rslt))
|
|
{
|
|
$status=$dispo_sale_row[0];
|
|
$campaign=strtoupper($dispo_sale_row[1]);
|
|
if (!$report_sale_array["$campaign"]) {$report_sale_array["$campaign"]="|";}
|
|
$report_sale_array["$campaign"].="$status|";
|
|
}
|
|
# print_r($report_sale_array);
|
|
|
|
if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
|
|
{
|
|
# Sale counts per rep
|
|
$stmt="select max(event_time), ".$vicidial_agent_log_table.".user, ".$vicidial_agent_log_table.".lead_id, ".$vicidial_list_table.".status as current_status, ".$vicidial_agent_log_table.".campaign_id, ".$vicidial_agent_log_table.".status from ".$vicidial_agent_log_table.", ".$vicidial_list_table." where event_time>='$query_date' and event_time<='$end_date' $group_SQL and ".$vicidial_agent_log_table.".status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and ".$vicidial_agent_log_table.".lead_id=".$vicidial_list_table.".lead_id group by ".$vicidial_agent_log_table.".user, ".$vicidial_agent_log_table.".lead_id";
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$cancel_array=array();
|
|
$incomplete_array=array();
|
|
$sale_array=array();
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$lead_id=$row["lead_id"];
|
|
$user=$row["user"];
|
|
$current_status=$row["current_status"];
|
|
$campaign_id=strtoupper($row["campaign_id"]);
|
|
$agent_status=$row["status"];
|
|
if (preg_match("/QCCANC/i", $current_status))
|
|
{
|
|
$cancel_array[$row["user"]]++;
|
|
}
|
|
else if (preg_match("/QCFAIL/i", $current_status))
|
|
{
|
|
$incomplete_array[$row["user"]]++;
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/\|$agent_status\|/i", $report_sale_array["$campaign_id"]) || preg_match("/\|$agent_status\|/i", $report_sale_array["VICIDIAL_SALE"]))
|
|
{
|
|
$sale_array[$row["user"]]++;
|
|
|
|
# Get actual talk time for all calls made by the user for this particular lead. If cancelled and incomplete sales are to have their times
|
|
# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of
|
|
# sale it is.
|
|
$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from ".$vicidial_agent_log_table." where user='$user' and lead_id='$lead_id' $group_SQL";
|
|
if ($DB) {$ASCII_text.="$sale_time_stmt\n";}
|
|
$sale_time_rslt=mysql_to_mysqli($sale_time_stmt, $link);
|
|
$sale_time_row=mysqli_fetch_row($sale_time_rslt);
|
|
$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
|
|
}
|
|
}
|
|
}
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>";
|
|
$total_average_sale_time=0;
|
|
$total_average_contact_time=0;
|
|
$total_talk_time=0;
|
|
$total_system_time=0;
|
|
$total_calls=0;
|
|
$total_leads=0;
|
|
$total_contacts=0;
|
|
$total_sales=0;
|
|
$total_inc_sales=0;
|
|
$total_cnc_sales=0;
|
|
$total_callbacks=0;
|
|
$total_stcall=0;
|
|
$call_status_totals_grand_total=array();
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_totals_grand_total[$q]=0;
|
|
$GRAPH2.="<th class='column_header grey_graph_cell' id='teamTotalgraph".($q+17)."'><a href='#' onClick=\"DrawTotalGraph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
}
|
|
$total_graph_stats=array();
|
|
$max_totalcalls=1;
|
|
$max_totalleads=1;
|
|
$max_totalcontacts=1;
|
|
$max_totalcontactratio=1;
|
|
$max_totalsystemtime=1;
|
|
$max_totaltalktime=1;
|
|
$max_totalsales=1;
|
|
$max_totalsalesleadsratio=1;
|
|
$max_totalsalescontactsratio=1;
|
|
$max_totalsalesperhour=1;
|
|
$max_totalincsales=1;
|
|
$max_totalcancelledsales=1;
|
|
$max_totalcallbacks=1;
|
|
$max_totalfirstcall=1;
|
|
$max_totalavgsaletime=1;
|
|
$max_totalavgcontacttime=1;
|
|
|
|
for($i=0; $i<$user_group_ct; $i++)
|
|
{
|
|
$group_average_sale_time=0;
|
|
$group_average_contact_time=0;
|
|
$group_talk_time=0;
|
|
$group_system_time=0;
|
|
$group_nonpause_time=0;
|
|
$group_calls=0;
|
|
$group_leads=0;
|
|
$group_contacts=0;
|
|
$group_sales=0;
|
|
$group_inc_sales=0;
|
|
$group_cnc_sales=0;
|
|
$group_callbacks=0;
|
|
$group_stcall=0;
|
|
$name_stmt="select group_name from vicidial_user_groups where user_group='$user_group[$i]'";
|
|
$name_rslt=mysql_to_mysqli($name_stmt, $link);
|
|
$name_row=mysqli_fetch_row($name_rslt);
|
|
$group_name=$name_row[0];
|
|
$call_status_group_totals=array();
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_group_totals[$q]=0;
|
|
}
|
|
|
|
$ASCII_text.="--- <B>"._QXZ("TEAM").": $user_group[$i] - $group_name</B>\n";
|
|
$CSV_text.="\"\",\""._QXZ("TEAM").": $user_group[$i] - $group_name\"\n";
|
|
$GRAPH_text.="<B>"._QXZ("TEAM").": $user_group[$i] - $group_name</B>";
|
|
|
|
#### USER COUNTS
|
|
if ($show_all_users)
|
|
{
|
|
$user_stmt="select full_name, user from vicidial_users where user_group='$user_group[$i]' order by full_name, user";
|
|
}
|
|
else
|
|
{
|
|
$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, ".$vicidial_agent_log_table." where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user_group='$user_group[$i]' and ".$vicidial_agent_log_table.".event_time>='$query_date' and ".$vicidial_agent_log_table.".event_time<='$end_date' and ".$vicidial_agent_log_table.".campaign_id in ($group_SQL_str) order by full_name, user";
|
|
}
|
|
if ($DB) {$ASCII_text.="$user_stmt\n";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
if (mysqli_num_rows($user_rslt)>0)
|
|
{
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_leads=1;
|
|
$max_contacts=1;
|
|
$max_contactratio=1;
|
|
$max_systemtime=1;
|
|
$max_talktime=1;
|
|
$max_sales=1;
|
|
$max_salesleadsratio=1;
|
|
$max_salescontactsratio=1;
|
|
$max_salesperhour=1;
|
|
$max_incsales=1;
|
|
$max_cancelledsales=1;
|
|
$max_callbacks=1;
|
|
$max_firstcall=1;
|
|
$max_avgsaletime=1;
|
|
$max_avgcontacttime=1;
|
|
$GRAPH="<BR><BR><a name='team".$user_group[$i]."graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$STATGRAPH="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$STATGRAPH.="<th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph".($q+17)."'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
$max_varname="max_".$call_status[$q];
|
|
$$max_varname=1;
|
|
}
|
|
|
|
|
|
$j=0;
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| "._QXZ("Agent Name",40)." | "._QXZ("Agent ID",10)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$CSV_text.="\"\",\""._QXZ("Agent Name")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n";
|
|
while ($user_row=mysqli_fetch_array($user_rslt))
|
|
{
|
|
# For each user
|
|
$user=$user_row["user"];
|
|
$sale_array[$user]+=0; # For agents with no sales logged
|
|
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
|
|
$cancel_array[$user]+=0; # For agents with no QCCANC logged
|
|
|
|
$j++;
|
|
$contacts=0;
|
|
$callbacks=0;
|
|
$stcall=0;
|
|
$calls=0;
|
|
$leads=0;
|
|
$system_time=0;
|
|
$talk_time=0;
|
|
$nonpause_time=0;
|
|
|
|
# Leads
|
|
$lead_stmt="select count(distinct lead_id) from ".$vicidial_agent_log_table." where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$lead_stmt\n";}
|
|
$lead_rslt=mysql_to_mysqli($lead_stmt, $link);
|
|
$lead_row=mysqli_fetch_row($lead_rslt);
|
|
$leads=$lead_row[0];
|
|
|
|
# Callbacks
|
|
$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$callback_stmt\n";}
|
|
$callback_rslt=mysql_to_mysqli($callback_stmt, $link);
|
|
$callback_row=mysqli_fetch_row($callback_rslt);
|
|
$callbacks=$callback_row[0];
|
|
|
|
$stat_stmt="select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from ".$vicidial_agent_log_table." val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from ".$vicidial_agent_log_table." val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
|
|
if ($DB) {$ASCII_text.="$stat_stmt\n";}
|
|
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
|
|
while ($stat_row=mysqli_fetch_row($stat_rslt))
|
|
{
|
|
if ($stat_row[2]=="Y")
|
|
{
|
|
$contacts+=$stat_row[8];
|
|
$contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
|
|
$group_contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
}
|
|
# if ($stat_row[2]=="Y") {$callbacks+=$stat_row[8];}
|
|
$calls+=$stat_row[8];
|
|
$talk_time+=($stat_row[3]-$stat_row[7]);
|
|
$system_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
$nonpause_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
if ($stat_row[1]=="PRECAL")
|
|
{
|
|
$nonpause_time+=$stat_row[4];
|
|
}
|
|
}
|
|
$user_talk_time = sec_convert($talk_time,'H');
|
|
$group_talk_time+=$talk_time;
|
|
$user_system_time = sec_convert($system_time,'H');
|
|
$talk_hours=MathZDC($talk_time, 3600);
|
|
$group_system_time+=$system_time;
|
|
$user_nonpause_time = sec_convert($nonpause_time,'H');
|
|
$group_nonpause_time+=$nonpause_time;
|
|
|
|
if ($sale_array[$user]>0) {$average_sale_time=sec_convert(round(MathZDC($sales_talk_time_array[$user], $sale_array[$user])), 'H');} else {$average_sale_time="00:00";}
|
|
$group_sales_talk_time+=$sales_talk_time_array[$user];
|
|
if ($contacts>0) {$average_contact_time=sec_convert(round(MathZDC($contact_talk_time, $contacts)), 'H');} else {$average_contact_time="00:00";}
|
|
|
|
$ASCII_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
|
$ASCII_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", substr("$user", 0, 10))."</a>";
|
|
$ASCII_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
|
$ASCII_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
|
$ASCII_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
|
$contact_ratio=sprintf("%.2f", MathZDC(100*$contacts,$leads));
|
|
$ASCII_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", $user_nonpause_time);
|
|
$ASCII_text.=" | ".sprintf("%11s", $user_system_time);
|
|
$ASCII_text.=" | ".sprintf("%9s", $user_talk_time);
|
|
$ASCII_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
|
$sales_per_working_hours=sprintf("%.2f", (MathZDC($sale_array[$user], MathZDC($nonpause_time, 3600))));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$sales_ratio=sprintf("%.2f", MathZDC(100*$sale_array[$user], $leads));
|
|
$ASCII_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
|
$sale_contact_ratio=sprintf("%.2f", MathZDC(100*$sale_array[$user], $contacts));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
|
$sales_per_hour=sprintf("%.2f", MathZDC($sale_array[$user], $talk_hours));
|
|
$stcall=sprintf("%.2f", MathZDC($calls, $leads));
|
|
|
|
$avg_sale_time=round(MathZDC($sales_talk_time_array[$user], $sale_array[$user]));
|
|
$avg_contact_time=round(MathZDC($contact_talk_time, $contacts));
|
|
$graph_stats[$j][0]=$user_row["full_name"]." - $user";
|
|
$graph_stats[$j][1]=trim($calls);
|
|
$graph_stats[$j][2]=trim($leads);
|
|
$graph_stats[$j][3]=trim($contacts);
|
|
$graph_stats[$j][4]=trim($contact_ratio);
|
|
$graph_stats[$j][5]=trim($system_time);
|
|
$graph_stats[$j][6]=trim($talk_time);
|
|
$graph_stats[$j][7]=trim($sale_array[$user]);
|
|
$graph_stats[$j][8]=trim($sales_ratio);
|
|
$graph_stats[$j][9]=trim($sale_contact_ratio);
|
|
$graph_stats[$j][10]=trim($sales_per_hour);
|
|
$graph_stats[$j][11]=trim($incomplete_array[$user]);
|
|
$graph_stats[$j][12]=trim($cancel_array[$user]);
|
|
$graph_stats[$j][13]=trim($callbacks);
|
|
$graph_stats[$j][14]=trim($stcall);
|
|
$graph_stats[$j][15]=trim($avg_sale_time);
|
|
$graph_stats[$j][16]=trim($avg_contact_time);
|
|
|
|
if (trim($calls)>$max_calls) {$max_calls=trim($calls);}
|
|
if (trim($leads)>$max_leads) {$max_leads=trim($leads);}
|
|
if (trim($contacts)>$max_contacts) {$max_contacts=trim($contacts);}
|
|
if (trim($contact_ratio)>$max_contactratio) {$max_contactratio=trim($contact_ratio);}
|
|
if (trim($system_time)>$max_systemtime) {$max_systemtime=trim($system_time);}
|
|
if (trim($talk_time)>$max_talktime) {$max_talktime=trim($talk_time);}
|
|
if (trim($sale_array[$user])>$max_sales) {$max_sales=trim($sale_array[$user]);}
|
|
if (trim($sales_ratio)>$max_salesleadsratio) {$max_salesleadsratio=trim($sales_ratio);}
|
|
if (trim($sale_contact_ratio)>$max_salescontactsratio) {$max_salescontactsratio=trim($sale_contact_ratio);}
|
|
if (trim($sales_per_hour)>$max_salesperhour) {$max_salesperhour=trim($sales_per_hour);}
|
|
if (trim($incomplete_array[$user])>$max_incsales) {$max_incsales=trim($incomplete_array[$user]);}
|
|
if (trim($cancel_array[$user])>$max_cancelledsales) {$max_cancelledsales=trim($cancel_array[$user]);}
|
|
if (trim($callbacks)>$max_callbacks) {$max_callbacks=trim($callbacks);}
|
|
if (trim($stcall)>$max_firstcall) {$max_firstcall=trim($stcall);}
|
|
if (trim($avg_sale_time)>$max_avgsaletime) {$max_avgsaletime=trim($avg_sale_time);}
|
|
if (trim($avg_contact_time)>$max_avgcontacttime) {$max_avgcontacttime=trim($avg_contact_time);}
|
|
|
|
$ASCII_text.=" | ".sprintf("%14s", $sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
|
$ASCII_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$stat_stmt="select sum(stat_ct) from (select count(distinct uniqueid) as stat_ct From ".$vicidial_agent_log_table." val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str) UNION select count(distinct uniqueid) as stat_ct From ".$vicidial_agent_log_table." val, vicidial_campaign_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str)) as counts";
|
|
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
|
|
$stat_row=mysqli_fetch_row($stat_rslt);
|
|
$ASCII_text.=" ".sprintf("%6s", $stat_row[0])." |";
|
|
$CSV_status_text.=",\"$stat_row[0]\"";
|
|
$call_status_group_totals[$q]+=$stat_row[0];
|
|
$graph_stats[$j][(17+$q)]=$stat_row[0];
|
|
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
|
|
$max_varname="max_".$call_status[$q];
|
|
if ($stat_row[0]>$$max_varname) {$$max_varname=$stat_row[0];}
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_nonpause_time\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_per_working_hours\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"$CSV_status_text\n";
|
|
}
|
|
|
|
##### GROUP TOTALS #############
|
|
$group_average_sale_time=sec_convert(round(MathZDC($group_sales_talk_time, $group_sales)), 'H');
|
|
$group_average_contact_time=sec_convert(round(MathZDC($group_contact_talk_time, $group_contacts)), 'H');
|
|
$group_talk_hours=MathZDC($group_talk_time, 3600);
|
|
|
|
$GROUP_text.="| ".sprintf("%40s", "$group_name");
|
|
$GROUP_text.=" | ".sprintf("%20s", "$user_group[$i]");
|
|
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%10s", _QXZ("TOTALS:",10));
|
|
|
|
$TOTAL_text=" | ".sprintf("%5s", $group_calls);
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
|
|
$TOTAL_text.=" | ".sprintf("%8s", $group_contacts);
|
|
$group_contact_ratio=sprintf("%.2f", MathZDC(100*$group_contacts, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%12s", $group_contact_ratio)."%";
|
|
$TOTAL_text.=" | ".sprintf("%13s", sec_convert($group_nonpause_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%11s", sec_convert($group_system_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%9s", sec_convert($group_talk_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_sales);
|
|
$sales_per_working_hours=sprintf("%.2f", (MathZDC($group_sales, MathZDC($group_nonpause_time, 3600))));
|
|
$TOTAL_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$group_sales_ratio=sprintf("%.2f", MathZDC(100*$group_sales, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%19s", $group_sales_ratio)."%";
|
|
$group_sale_contact_ratio=sprintf("%.2f", MathZDC(100*$group_sales, $group_contacts));
|
|
$TOTAL_text.=" | ".sprintf("%22s", $group_sale_contact_ratio)."%";
|
|
$group_sales_per_hour=sprintf("%.2f", MathZDC($group_sales, $group_talk_hours));
|
|
$group_stcall=sprintf("%.2f", MathZDC($group_calls, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%14s", $group_sales_per_hour);
|
|
$TOTAL_text.=" | ".sprintf("%16s", $group_inc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%15s", $group_cnc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
|
|
$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); # first call resolution
|
|
$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
|
|
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_group_totals); $q++) {
|
|
$TOTAL_text.=" ".sprintf("%6s", $call_status_group_totals[$q])." |";
|
|
$call_status_totals_grand_total[$q]+=$call_status_group_totals[$q];
|
|
$CSV_status_text.=",\"$call_status_group_totals[$q]\"";
|
|
$total_var=$call_status[$q]."_total";
|
|
$$total_var=$call_status_group_totals[$q];
|
|
$total_graph_stats[$i][(17+$q)]=$call_status_group_totals[$q];
|
|
$max_varname="max_total".$call_status[$q];
|
|
if ($call_status_group_totals[$q]>$$max_varname) {$$max_varname=$call_status_group_totals[$q];}
|
|
}
|
|
$TOTAL_text.="\n";
|
|
|
|
if (trim($group_calls)>$max_totalcalls) {$max_totalcalls=trim($group_calls);}
|
|
if (trim($group_leads)>$max_totalleads) {$max_totalleads=trim($group_leads);}
|
|
if (trim($group_contacts)>$max_totalcontacts) {$max_totalcontacts=trim($group_contacts);}
|
|
if (trim($group_contact_ratio)>$max_totalcontactratio) {$max_totalcontactratio=trim($group_contact_ratio);}
|
|
if (trim($group_system_time)>$max_totalsystemtime) {$max_totalsystemtime=trim($group_system_time);}
|
|
if (trim($group_talk_time)>$max_totaltalktime) {$max_totaltalktime=trim($group_talk_time);}
|
|
if (trim($group_sales)>$max_totalsales) {$max_totalsales=trim($group_sales);}
|
|
if (trim($group_sales_ratio)>$max_totalsalesleadsratio) {$max_totalsalesleadsratio=trim($group_sales_ratio);}
|
|
if (trim($group_sale_contact_ratio)>$max_totalsalescontactsratio) {$max_totalsalescontactsratio=trim($group_sale_contact_ratio);}
|
|
if (trim($group_sales_per_hour)>$max_totalsalesperhour) {$max_totalsalesperhour=trim($group_sales_per_hour);}
|
|
if (trim($group_inc_sales)>$max_totalincsales) {$max_totalincsales=trim($group_inc_sales);}
|
|
if (trim($group_cnc_sales)>$max_totalcancelledsales) {$max_totalcancelledsales=trim($group_cnc_sales);}
|
|
if (trim($group_callbacks)>$max_totalcallbacks) {$max_totalcallbacks=trim($group_callbacks);}
|
|
if (trim($group_stcall)>$max_totalfirstcall) {$max_totalfirstcall=trim($group_stcall);}
|
|
if (trim($group_avg_sale_time)>$max_totalavgsaletime) {$max_totalavgsaletime=trim($group_avg_sale_time);}
|
|
if (trim($group_avg_contact_time)>$max_totalavgcontacttime) {$max_totalavgcontacttime=trim($group_avg_contact_time);}
|
|
$total_graph_stats[$i][1]=$group_calls;
|
|
$total_graph_stats[$i][2]=$group_leads;
|
|
$total_graph_stats[$i][3]=$group_contacts;
|
|
$total_graph_stats[$i][4]=$group_contact_ratio;
|
|
$total_graph_stats[$i][5]=$group_system_time;
|
|
$total_graph_stats[$i][6]=$group_talk_time;
|
|
$total_graph_stats[$i][7]=$group_sales;
|
|
$total_graph_stats[$i][8]=$group_sales_ratio;
|
|
$total_graph_stats[$i][9]=$group_sale_contact_ratio;
|
|
$total_graph_stats[$i][10]=$group_sales_per_hour;
|
|
$total_graph_stats[$i][11]=$group_inc_sales;
|
|
$total_graph_stats[$i][12]=$group_cnc_sales;
|
|
$total_graph_stats[$i][13]=$group_callbacks;
|
|
$total_graph_stats[$i][14]=$group_stcall;
|
|
$total_graph_stats[$i][15]=$group_avg_sale_time;
|
|
$total_graph_stats[$i][16]=$group_avg_contact_time;
|
|
|
|
$ASCII_text.=$TOTAL_text;
|
|
$GROUP_text.=$TOTAL_text;
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="\n\n";
|
|
|
|
$CSV_text.="\"\",\"\",\""._QXZ("TOTALS").":\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$CSV_text.="\n\n";
|
|
|
|
$total_calls+=$group_calls;
|
|
$total_leads+=$group_leads;
|
|
$total_contacts+=$group_contacts;
|
|
$total_system_time+=$group_system_time;
|
|
$total_nonpause_time+=$group_nonpause_time;
|
|
$total_talk_time+=$group_talk_time;
|
|
$total_sales+=$group_sales;
|
|
$total_inc_sales+=$group_inc_sales;
|
|
$total_cnc_sales+=$group_cnc_sales;
|
|
$total_callbacks+=$group_callbacks;
|
|
$total_stcall+=$group_stcall; # first call resolution
|
|
$total_sales_talk_time+=$group_sales_talk_time;
|
|
$total_contact_talk_time+=$group_contact_talk_time;
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$dataset_ID="_".$user_group[$i]; # VERY IMPORTANT
|
|
$graph_array=array("ATPD_CALLSdata$dataset_ID|1|CALLS|integer|", "ATPD_LEADSdata$dataset_ID|2|LEADS|integer|", "ATPD_CONTACTSdata$dataset_ID|3|CONTACTS|integer|", "ATPD_CONTACTRATIOdata$dataset_ID|4|CONTACT RATIO|percent|", "ATPD_SYSTEMTIMEdata$dataset_ID|5|SYSTEM TIME|time|", "ATPD_TALKTIMEdata$dataset_ID|6|TALK TIME|time|", "ATPD_SALESdata$dataset_ID|7|SALES|integer|", "ATPD_SALESTOLEADSdata$dataset_ID|8|SALES TO LEADS RATIO|decimal|", "ATPD_SALESTOCONTACTSdata$dataset_ID|9|SALES TO CONTACTS RATIO|decimal|", "ATPD_SALESPERHOURdata$dataset_ID|10|SALES PER HOUR|decimal|", "ATPD_INCOMPLETESALESSdata$dataset_ID|11|INCOMPLETE SALES|integer|", "ATPD_CANCELLEDSALESdata$dataset_ID|12|CANCELLED SALES|integer|", "ATPD_CALLBACKSdata$dataset_ID|13|CALLBACKS|integer|", "ATPD_FIRSTCALLSdata$dataset_ID|14|FIRST CALLS|decimal|", "ATPD_AVGSALETIMEdata$dataset_ID|15|AVG SALE TIME|time|", "ATPD_AVGCONTACTTIMEdata$dataset_ID|16|AVG CONTACT TIME|time|");
|
|
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ATPD_SUBSTATUS".$e."data|".($e+19)."|".$SstatusTXT."|integer|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
$GRAPH="";
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=1; $d<=count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title="$user_group[$i] - $group_name";
|
|
include("graphcanvas.inc");
|
|
$HTML_head.=$HTML_graph_head;
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
#flush();
|
|
}
|
|
else
|
|
{
|
|
if ($show_all_users) {$msg="NO AGENTS CURRENTLY IN THIS USER GROUP";} else {$msg="NO AGENTS FOUND UNDER THESE REPORT PARAMETERS";}
|
|
$ASCII_text.=" **** "._QXZ("$msg")." ****\n\n";
|
|
$CSV_text.="\"\",\"**** "._QXZ("$msg")." ****\"\n\n";
|
|
$GRAPH_text.=" **** "._QXZ("$msg")." ****<BR/><BR/>\n\n";
|
|
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
|
}
|
|
}
|
|
|
|
$ASCII_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
|
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Team ID",20)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.=$GROUP_text;
|
|
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
|
|
$total_average_sale_time=sec_convert(round(MathZDC($total_sales_talk_time,$total_sales)), 'H');
|
|
$total_average_contact_time=sec_convert(round(MathZDC($total_contact_talk_time,$total_contacts)), 'H');
|
|
$total_talk_hours=MathZDC($total_talk_time, 3600);
|
|
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%20s", _QXZ("TOTALS:"));
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_calls);
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_leads);
|
|
$ASCII_text.=" | ".sprintf("%8s", $total_contacts);
|
|
$total_contact_ratio=sprintf("%.2f", MathZDC(100*$total_contacts, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", sec_convert($total_nonpause_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_sales);
|
|
$sales_per_working_hours=sprintf("%.2f", MathZDC($total_sales, MathZDC($total_nonpause_time, 3600)));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$total_sales_ratio=sprintf("%.2f", MathZDC(100*$total_sales, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
|
$total_sale_contact_ratio=sprintf("%.2f", MathZDC(100*$total_sales, $total_contacts));
|
|
$ASCII_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
|
$total_sales_per_hour=sprintf("%.2f", MathZDC($total_sales, $total_talk_hours));
|
|
$total_stcall=sprintf("%.2f", MathZDC($total_calls, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $total_inc_sales);
|
|
$ASCII_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
|
$ASCII_text.=" | ".sprintf("%9s", $total_callbacks);
|
|
$ASCII_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $total_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_totals_grand_total); $q++) {
|
|
$ASCII_text.=" ".sprintf("%6s", $call_status_totals_grand_total[$q])." |";
|
|
$CSV_status_text.=",\"$call_status_totals_grand_total[$q]\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
|
|
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="</FONT></PRE>";
|
|
$ASCII_text.="</BODY>\n";
|
|
$ASCII_text.="</HTML>\n";
|
|
|
|
$CSV_text.="\"\",\""._QXZ("CALL CENTER TOTAL")."\"\n";
|
|
$CSV_text.="\"\",\""._QXZ("Team Name")."\",\""._QXZ("Team ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n";
|
|
$CSV_text.=$GROUP_CSV_text;
|
|
$CSV_text.="\"\",\"\",\""._QXZ("TOTALS").":\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_nonpause_time,'H')."\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$sales_per_working_hours\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"$CSV_status_text\n";
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("ATPD_TOTALCALLSdata|1|CALLS|integer|", "ATPD_TOTALLEADSdata|2|LEADS|integer|", "ATPD_TOTALCONTACTSdata|3|CONTACTS|integer|", "ATPD_TOTALCONTACTRATIOdata|4|CONTACT RATIO|decimal|", "ATPD_TOTALSYSTEMTIMEdata|5|SYSTEM TIME|time|", "ATPD_TOTALTALKTIMEdata|6|TALK TIME|time|", "ATPD_TOTALSALESdata|7|SALES|integer|", "ATPD_TOTALSALESTOLEADSdata|8|SALES TO LEADS RATIO|decimal|", "ATPD_TOTALSALESTOCONTACTSdata|9|SALES TO CONTACTS RATIO|decimal|", "ATPD_TOTALSALESPERHOURdata|10|SALES PER HOUR|decimal|", "ATPD_TOTALINCOMPLETESALESSdata|11|INCOMPLETE SALES|integer|", "ATPD_TOTALCANCELLEDSALESdata|12|CANCELLED SALES|integer|", "ATPD_TOTALCALLBACKSdata|13|CALLBACKS|integer|", "ATPD_TOTALFIRSTCALLSdata|14|FIRST CALLS|decimal|", "ATPD_TOTALAVGSALETIMEdata|15|AVG SALE TIME|time|", "ATPD_TOTALAVGCONTACTTIMEdata|16|AVG CONTACT TIME|time|");
|
|
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ATPD_SUBSTATUSTOTAL".$e."data|".($e+19)."|".$SstatusTXT."|time|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$GRAPH="";
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($total_graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $total_graph_stats[$d][0])."\",";
|
|
$data.="\"".$total_graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$total_graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title="CALL CENTER TOTAL";
|
|
include("graphcanvas.inc");
|
|
$HTML_head.=$HTML_graph_head;
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
$GRAPH_text.="</FONT></PRE>";
|
|
$GRAPH_text.="</BODY>\n";
|
|
$GRAPH_text.="</HTML>\n";
|
|
|
|
}
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_team_performance_detail_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header("Content-type: text/html; charset=utf-8");
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$HTML_text.=$GRAPH_text;
|
|
$HTML_text.=$JS_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
echo $HTML_head;
|
|
$short_header=1;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
flush();
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|