mattf
966564377e
Added User Group multi-selection option to the real-time report Added HTML bar chart display options to most of the reports Removed password logging from admin scripts failed login attempts Made webroot-writable system setting function the same on all admin scripts Fixed list lastcalldate for manual dial calls git-svn-id: svn://192.168.202.10@1789 3d104415-ff17-0410-8863-d5cf3c621b8a
1299 lines
54 KiB
PHP
1299 lines
54 KiB
PHP
<?php
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# AST_CLOSER_service_level.php
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#
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# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 80509-0943 - First build
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# 80510-1500 - Added fixed scale hold time graph
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# 80519-0413 - rewrote time intervals code and stats gathering code
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# 80528-2320 - fixed small calculation bugs and display bugs, added more shifts
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# 90310-2117 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 90801-0923 - Added in-group name to pulldown
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1756 - Added download option
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# 111103-2300 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Inbound Service Level Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!eregi("--ALL--",$LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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$groups_string='|';
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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$groups_string .= "$groups[$i]|";
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$i++;
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}
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: black; background-color: #99FF99}\n";
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$HEADER.=" .red {color: black; background-color: #FF9999}\n";
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$HEADER.=" .orange {color: black; background-color: #FFCC99}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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if (!preg_match("/\|$group\|/i",$groups_string))
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{
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$HEADER.="<!-- group not found: $group $groups_string -->\n";
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$group='';
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}
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$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HEADER.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="var o_cal = new tcal ({\n";
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$MAIN.=" // form name\n";
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$MAIN.=" 'formname': 'vicidial_report',\n";
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$MAIN.=" // input name\n";
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$MAIN.=" 'controlname': 'query_date'\n";
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$MAIN.="});\n";
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$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
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$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$MAIN.="</script>\n";
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$MAIN.=" to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="var o_cal = new tcal ({\n";
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$MAIN.=" // form name\n";
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$MAIN.=" 'formname': 'vicidial_report',\n";
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$MAIN.=" // input name\n";
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$MAIN.=" 'controlname': 'end_date'\n";
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$MAIN.="});\n";
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$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
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$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$MAIN.="</script>\n";
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$MAIN.="<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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$o++;
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}
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$MAIN.="</SELECT>\n";
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$MAIN.=" ";
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$MAIN.="<select name='report_display_type'>";
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if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
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$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n";
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$MAIN.=" ";
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$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
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$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
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$MAIN.="<option value=\"\">--</option>\n";
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$MAIN.="<option value=\"AM\">AM</option>\n";
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$MAIN.="<option value=\"PM\">PM</option>\n";
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$MAIN.="<option value=\"ALL\">ALL</option>\n";
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$MAIN.="<option value=\"DAYTIME\">DAYTIME</option>\n";
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$MAIN.="<option value=\"10AM-6PM\">10AM-6PM</option>\n";
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$MAIN.="<option value=\"9AM-1AM\">9AM-1AM</option>\n";
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$MAIN.="<option value=\"845-1745\">845-1745</option>\n";
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$MAIN.="<option value=\"1745-100\">1745-100</option>\n";
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$MAIN.="</SELECT>\n";
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$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&group=$group&shift=$shift&SUBMIT=$SUBMIT&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
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$MAIN.="</FONT>\n";
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$MAIN.="</FORM>\n\n";
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$MAIN.="<PRE><FONT SIZE=2>\n\n";
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if (!$group)
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{
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$MAIN.="\n\n";
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$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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echo "$HEADER";
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require("admin_header.php");
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echo "$MAIN";
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}
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else
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{
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### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
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if ($shift == 'AM')
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{
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# $time_BEGIN=$AM_shift_BEGIN;
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# $time_END=$AM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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}
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if ($shift == 'PM')
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{
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# $time_BEGIN=$PM_shift_BEGIN;
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# $time_END=$PM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'DAYTIME')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '10AM-6PM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
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if (strlen($time_END) < 6) {$time_END = "17:59:59";}
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}
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if ($shift == '9AM-1AM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '845-1745')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "17:44:59";}
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}
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if ($shift == '1745-100')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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$SQdate_ARY = explode(' ',$query_date_BEGIN);
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$SQday_ARY = explode('-',$SQdate_ARY[0]);
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$SQtime_ARY = explode(':',$SQdate_ARY[1]);
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$EQdate_ARY = explode(' ',$query_date_END);
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$EQday_ARY = explode('-',$EQdate_ARY[0]);
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$EQtime_ARY = explode(':',$EQdate_ARY[1]);
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$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
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$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
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$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
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$DURATIONsec = ($EQepoch - $SQepoch);
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$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
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if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
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{
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$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
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$query_date_END = date("Y-m-d H:i:s", $EQepoch);
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$DURATIONday++;
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}
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$MAIN.="Inbound Service Level Report $NOW_TIME\n";
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$MAIN.="\n";
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$MAIN.="Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
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#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
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$CSV_text.="\"Inbound Service Level Report\",\"$NOW_TIME\"\n";
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$CSV_text.="\n";
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$CSV_text.="\"Time range $DURATIONday days:\",\"$query_date_BEGIN to $query_date_END\"\n\n";
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$d=0;
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while ($d < $DURATIONday)
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{
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$dSQepoch = ($SQepoch + ($d * 86400) );
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$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );
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if ($EQsec < $SQsec)
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{
|
|
$dEQepoch = ($dEQepoch + 86400);
|
|
}
|
|
|
|
$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
|
|
$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);
|
|
|
|
$d++;
|
|
}
|
|
|
|
##########################################################################
|
|
######### CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
|
|
|
|
### BUILD HOUR:MIN DISPLAY ARRAY ###
|
|
$i=0;
|
|
$h=4;
|
|
$j=0;
|
|
$Zhour=1;
|
|
$active_time=0;
|
|
$hour = ($SQtime_ARY[0] - 1);
|
|
$startSEC = ($SQsec - 900);
|
|
$endSEC = ($SQsec - 1);
|
|
if ($SQtime_ARY[1] > 14)
|
|
{
|
|
$h=1;
|
|
$hour++;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
}
|
|
if ($SQtime_ARY[1] > 29) {$h=2;}
|
|
if ($SQtime_ARY[1] > 44) {$h=3;}
|
|
while ($i < 96)
|
|
{
|
|
$startSEC = ($startSEC + 900);
|
|
$endSEC = ($endSEC + 900);
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
if ($Zhour == '00')
|
|
{
|
|
$startSEC=0;
|
|
$endSEC=899;
|
|
}
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$Stime="$hour:00";
|
|
$Etime="$hour:15";
|
|
$time = "+$Stime-$Etime+";
|
|
}
|
|
if ($h == 1)
|
|
{
|
|
$Stime="$hour:15";
|
|
$Etime="$hour:30";
|
|
$time = " $Stime-$Etime ";
|
|
}
|
|
if ($h == 2)
|
|
{
|
|
$Stime="$hour:30";
|
|
$Etime="$hour:45";
|
|
$time = " $Stime-$Etime ";
|
|
}
|
|
if ($h == 3)
|
|
{
|
|
$Zhour=$hour;
|
|
$Zhour++;
|
|
if ($Zhour < 10) {$Zhour = "0$Zhour";}
|
|
if ($Zhour == 24) {$Zhour = "00";}
|
|
$Stime="$hour:45";
|
|
$Etime="$Zhour:00";
|
|
$time = " $Stime-$Etime ";
|
|
if ($Zhour == '00')
|
|
{$hour = ($Zhour - 1);}
|
|
}
|
|
|
|
if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or
|
|
( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or
|
|
( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
|
|
{
|
|
$HMdisplay[$j] = $time;
|
|
$HMstart[$j] = $Stime;
|
|
$HMend[$j] = $Etime;
|
|
$HMSepoch[$j] = $startSEC;
|
|
$HMEepoch[$j] = $endSEC;
|
|
|
|
$j++;
|
|
}
|
|
|
|
$h++;
|
|
$i++;
|
|
}
|
|
|
|
$TOTintervals = $j;
|
|
|
|
|
|
### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
|
|
$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$records_to_grab = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $records_to_grab)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$qs[$i] = $row[0];
|
|
$dt[$i] = 0;
|
|
$ut[$i] = ($row[1] - $SQepochDAY);
|
|
while($ut[$i] >= 86400)
|
|
{
|
|
$ut[$i] = ($ut[$i] - 86400);
|
|
$dt[$i]++;
|
|
}
|
|
if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
|
|
{
|
|
$dt[$i] = ($dt[$i] - 1);
|
|
}
|
|
$ls[$i] = $row[2];
|
|
$st[$i] = $row[3];
|
|
|
|
# echo "$qs[$i] $dt[$i] $ut[$i] $ls[$i] $st[$i]\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
|
|
$MT[0]='0';
|
|
$totCALLS=0;
|
|
$totDROPS=0;
|
|
$totQUEUE=0;
|
|
$totCALLSsec=0;
|
|
$totDROPSsec=0;
|
|
$totQUEUEsec=0;
|
|
$totCALLSmax=0;
|
|
$totDROPSmax=0;
|
|
$totQUEUEmax=0;
|
|
$totCALLSdate=$MT;
|
|
$totDROPSdate=$MT;
|
|
$totQUEUEdate=$MT;
|
|
$qrtCALLS=$MT;
|
|
$qrtDROPS=$MT;
|
|
$qrtQUEUE=$MT;
|
|
$qrtCALLSsec=$MT;
|
|
$qrtDROPSsec=$MT;
|
|
$qrtQUEUEsec=$MT;
|
|
$qrtCALLSavg=$MT;
|
|
$qrtDROPSavg=$MT;
|
|
$qrtQUEUEavg=$MT;
|
|
$qrtCALLSmax=$MT;
|
|
$qrtDROPSmax=$MT;
|
|
$qrtQUEUEmax=$MT;
|
|
$j=0;
|
|
while ($j < $TOTintervals)
|
|
{
|
|
$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
|
|
$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
|
|
$qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
|
|
$qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
|
|
$qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
|
|
$i=0;
|
|
while ($i < $records_to_grab)
|
|
{
|
|
if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
|
|
{
|
|
$totCALLS++;
|
|
$totCALLSsec = ($totCALLSsec + $ls[$i]);
|
|
$totCALLSsecDATE[$dtt] = ($totCALLSsecDATE[$dtt] + $ls[$i]);
|
|
$qrtCALLS[$j]++;
|
|
$qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
|
|
$dtt = $dt[$i];
|
|
$totCALLSdate[$dtt]++;
|
|
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
|
|
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
|
|
if (ereg('DROP',$st[$i]))
|
|
{
|
|
$totDROPS++;
|
|
$totDROPSsec = ($totDROPSsec + $ls[$i]);
|
|
$totDROPSsecDATE[$dtt] = ($totDROPSsecDATE[$dtt] + $ls[$i]);
|
|
$qrtDROPS[$j]++;
|
|
$qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
|
|
$totDROPSdate[$dtt]++;
|
|
if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
|
|
if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
|
|
}
|
|
if ($qs[$i] > 0)
|
|
{
|
|
$totQUEUE++;
|
|
$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
|
|
$totQUEUEsecDATE[$dtt] = ($totQUEUEsecDATE[$dtt] + $qs[$i]);
|
|
$qrtQUEUE[$j]++;
|
|
$qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
|
|
$totQUEUEdate[$dtt]++;
|
|
if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
|
|
if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
|
|
}
|
|
|
|
if ($qs[$i] == 0) {$hd__0[$j]++;}
|
|
if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
|
|
if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
|
|
if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
|
|
if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
|
|
if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
|
|
if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
|
|
if ($qs[$i] > 120) {$hd121[$j]++;}
|
|
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
$j++;
|
|
}
|
|
|
|
|
|
|
|
|
|
###################################################
|
|
### TOTALS SUMMARY SECTION ###
|
|
$ASCII_text.="+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
$ASCII_text.="| | | | | | | AVG | AVG | | TOTAL | AVG |\n";
|
|
$ASCII_text.="| SHIFT | | | AVG | | | HOLD(s)| HOLD(s)| | CALLTIME |CALLTIME|\n";
|
|
$ASCII_text.="| DATE-TIME RANGE | DROPS | DROP % | DROP(s)| HOLD | HOLD % | HOLD | TOTAL | CALLS | MIN:SEC |SECONDS |\n";
|
|
$ASCII_text.="+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"DROPS\",\" DROP %\",\" AVG DROP(s)\",\" HOLD\",\" HOLD %\",\" AVG HOLD(S) HOLD\",\" AVG HOLD(S) TOTAL\",\" CALLS\",\" TOTAL CALLTIME MIN:SEC\",\" AVG CALLTIME SECONDS\"\n";
|
|
|
|
|
|
$graph_stats=array();
|
|
$max_drops=1;
|
|
$max_droppct=1;
|
|
$max_avgdrops=1;
|
|
$max_hold=1;
|
|
$max_holdpct=1;
|
|
$max_avgholds=1;
|
|
$max_avgholdstotal=1;
|
|
$max_calls=1;
|
|
$max_totalcalltime=1;
|
|
$max_avgcalltime=1;
|
|
|
|
$GRAPH="<BR><BR><a name='inbound_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='10%' class='grey_graph_cell' id='inbound_graph1'><a href='#' onClick=\"DrawGraph('DROPS', '1'); return false;\">DROPS</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph2'><a href='#' onClick=\"DrawGraph('DROPPCT', '2'); return false;\">DROP %</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph3'><a href='#' onClick=\"DrawGraph('AVGDROPS', '3'); return false;\">AVG DROP(s)</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph4'><a href='#' onClick=\"DrawGraph('HOLD', '4'); return false;\">HOLD</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph5'><a href='#' onClick=\"DrawGraph('HOLDPCT', '5'); return false;\">HOLD %</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph6'><a href='#' onClick=\"DrawGraph('AVGHOLDS', '6'); return false;\">AVG HOLD(s) HOLD</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph7'><a href='#' onClick=\"DrawGraph('AVGHOLDSTOTAL', '7'); return false;\">AVG HOLD(s) TOTAL</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph8'><a href='#' onClick=\"DrawGraph('CALLS', '8'); return false;\">CALLS</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph9'><a href='#' onClick=\"DrawGraph('TOTALCALLTIME', '9'); return false;\">TOTAL CALLTIME MIN:SEC</a></th><th width='10%' class='grey_graph_cell' id='inbound_graph10'><a href='#' onClick=\"DrawGraph('AVGCALLTIME', '10'); return false;\">AVG CALLTIME SECONDS</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='10' class='graph_span_cell'><span id='inbound_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>INBOUND SERVICE LEVEL REPORT</caption><tr><th class='thgraph' scope='col'>STATUS</th>";
|
|
$DROPS_graph=$graph_header."<th class='thgraph' scope='col'>DROPS </th></tr>";
|
|
$DROPPCT_graph=$graph_header."<th class='thgraph' scope='col'>DROP % </th></tr>";
|
|
$AVGDROPS_graph=$graph_header."<th class='thgraph' scope='col'>AVG DROP(s) </th></tr>";
|
|
$HOLD_graph=$graph_header."<th class='thgraph' scope='col'>HOLD </th></tr>";
|
|
$HOLDPCT_graph=$graph_header."<th class='thgraph' scope='col'>HOLD % </th></tr>";
|
|
$AVGHOLDS_graph=$graph_header."<th class='thgraph' scope='col'>AVG HOLD(s) HOLD </th></tr>";
|
|
$AVGHOLDSTOTAL_graph=$graph_header."<th class='thgraph' scope='col'>AVG HOLD(s) TOTAL </th></tr>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>CALLS </th></tr>";
|
|
$TOTALCALLTIME_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLTIME MIN:SEC </th></tr>";
|
|
$AVGCALLTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG CALLTIME SECONDS </th></tr>";
|
|
$d=0;
|
|
while ($d < $DURATIONday)
|
|
{
|
|
if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
|
|
if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
|
|
if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
|
|
|
|
if ($totDROPSdate[$d] > 0)
|
|
{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totDROPSpctDATE[$d] = 0;}
|
|
$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
|
|
if ($totQUEUEdate[$d] > 0)
|
|
{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totQUEUEpctDATE[$d] = 0;}
|
|
$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);
|
|
|
|
if ($totDROPSsecDATE[$d] > 0)
|
|
{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
|
|
else {$totDROPSavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
|
|
else {$totQUEUEavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
|
|
else {$totQUEUEtotDATE[$d] = 0;}
|
|
|
|
if ($totCALLSsecDATE[$d] > 0)
|
|
{
|
|
$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
|
|
|
|
$totTIME_M = ($totCALLSsecDATE[$d] / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%8s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavgDATE[$d] = 0;
|
|
$totTIME_MS=' 0:00';
|
|
}
|
|
|
|
if (trim($totDROPSdate[$d])>$max_drops) {$max_drops=trim($totDROPSdate[$d]);}
|
|
if (trim($totDROPSpctDATE[$d])>$max_droppct) {$max_droppct=trim($totDROPSpctDATE[$d]);}
|
|
if (trim($totDROPSavgDATE[$d])>$max_avgdrops) {$max_avgdrops=trim($totDROPSavgDATE[$d]);}
|
|
if (trim($totQUEUEdate[$d])>$max_hold) {$max_hold=trim($totQUEUEdate[$d]);}
|
|
if (trim($totQUEUEpctDATE[$d])>$max_holdpct) {$max_holdpct=trim($totQUEUEpctDATE[$d]);}
|
|
if (trim($totQUEUEavgDATE[$d])>$max_avgholds) {$max_avgholds=trim($totQUEUEavgDATE[$d]);}
|
|
if (trim($totQUEUEtotDATE[$d])>$max_avgholdstotal) {$max_avgholdstotal=trim($totQUEUEtotDATE[$d]);}
|
|
if (trim($totCALLSdate[$d])>$max_calls) {$max_calls=trim($totCALLSdate[$d]);}
|
|
if (trim($totCALLSsecDATE[$d])>$max_totalcalltime) {$max_totalcalltime=trim($totCALLSsecDATE[$d]);}
|
|
if (trim($totCALLSavgDATE[$d])>$max_avgcalltime) {$max_avgcalltime=trim($totCALLSavgDATE[$d]);}
|
|
$graph_stats[$d][0]=trim("$daySTART[$d] - $dayEND[$d]");
|
|
$graph_stats[$d][1]=trim($totDROPSdate[$d]);
|
|
$graph_stats[$d][2]=trim(sprintf("%6.2f", $totDROPSpctDATE[$d]));
|
|
$graph_stats[$d][3]=trim(sprintf("%7.2f", $totDROPSavgDATE[$d]));
|
|
$graph_stats[$d][4]=trim($totQUEUEdate[$d]);
|
|
$graph_stats[$d][5]=trim(sprintf("%6.2f", $totQUEUEpctDATE[$d]));
|
|
$graph_stats[$d][6]=trim(sprintf("%7.2f", $totQUEUEavgDATE[$d]));
|
|
$graph_stats[$d][7]=trim(sprintf("%7.2f", $totQUEUEtotDATE[$d]));
|
|
$graph_stats[$d][8]=trim($totCALLSdate[$d]);
|
|
$graph_stats[$d][9]=trim($totCALLSsecDATE[$d]);
|
|
$graph_stats[$d][10]=trim($totTIME_MS);
|
|
$graph_stats[$d][11]=trim(sprintf("%6.0f", $totCALLSavgDATE[$d]));
|
|
|
|
$totCALLSavgDATE[$d] = sprintf("%6.0f", $totCALLSavgDATE[$d]);
|
|
$totDROPSavgDATE[$d] = sprintf("%7.2f", $totDROPSavgDATE[$d]);
|
|
$totQUEUEavgDATE[$d] = sprintf("%7.2f", $totQUEUEavgDATE[$d]);
|
|
$totQUEUEtotDATE[$d] = sprintf("%7.2f", $totQUEUEtotDATE[$d]);
|
|
$totDROPSpctDATE[$d] = sprintf("%6.2f", $totDROPSpctDATE[$d]);
|
|
$totQUEUEpctDATE[$d] = sprintf("%6.2f", $totQUEUEpctDATE[$d]);
|
|
$totDROPSdate[$d] = sprintf("%6s", $totDROPSdate[$d]);
|
|
$totQUEUEdate[$d] = sprintf("%6s", $totQUEUEdate[$d]);
|
|
$totCALLSdate[$d] = sprintf("%6s", $totCALLSdate[$d]);
|
|
|
|
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totDROPSdate[$d] | $totDROPSpctDATE[$d]%|$totDROPSavgDATE[$d] | $totQUEUEdate[$d] | $totQUEUEpctDATE[$d]%|$totQUEUEavgDATE[$d] |$totQUEUEtotDATE[$d] | $totCALLSdate[$d] | $totTIME_MS | $totCALLSavgDATE[$d] |\n";
|
|
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totDROPSdate[$d]\",\"$totDROPSpctDATE[$d]%\",\"$totDROPSavgDATE[$d]\",\"$totQUEUEdate[$d]\",\"$totQUEUEpctDATE[$d]%\",\"$totQUEUEavgDATE[$d]\",\"$totQUEUEtotDATE[$d]\",\"$totCALLSdate[$d]\",\"$totTIME_MS\",\"$totCALLSavgDATE[$d]\"\n";
|
|
$d++;
|
|
}
|
|
|
|
if ($totDROPS > 0)
|
|
{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
|
|
else {$totDROPSpct = 0;}
|
|
$totDROPSpct = round($totDROPSpct, 2);
|
|
if ($totQUEUE > 0)
|
|
{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
|
|
else {$totQUEUEpct = 0;}
|
|
$totQUEUEpct = round($totQUEUEpct, 2);
|
|
|
|
if ($totDROPSsec > 0)
|
|
{$totDROPSavg = ($totDROPSsec / $totDROPS);}
|
|
else {$totDROPSavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
|
|
else {$totQUEUEavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
|
|
else {$totQUEUEtot = 0;}
|
|
|
|
if ($totCALLSsec > 0)
|
|
{
|
|
$totCALLSavg = ($totCALLSsec / $totCALLS);
|
|
|
|
$totTIME_M = ($totCALLSsec / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%9s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavg = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
|
|
|
|
$FtotCALLSavg = sprintf("%6.0f", $totCALLSavg);
|
|
$FtotDROPSavg = sprintf("%7.2f", $totDROPSavg);
|
|
$FtotQUEUEavg = sprintf("%7.2f", $totQUEUEavg);
|
|
$FtotQUEUEtot = sprintf("%7.2f", $totQUEUEtot);
|
|
$FtotDROPSpct = sprintf("%6.2f", $totDROPSpct);
|
|
$FtotQUEUEpct = sprintf("%6.2f", $totQUEUEpct);
|
|
$FtotDROPS = sprintf("%6s", $totDROPS);
|
|
$FtotQUEUE = sprintf("%6s", $totQUEUE);
|
|
$FtotCALLS = sprintf("%6s", $totCALLS);
|
|
|
|
$ASCII_text.="+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
$ASCII_text.="| TOTALS | $FtotDROPS | $FtotDROPSpct%|$FtotDROPSavg | $FtotQUEUE | $FtotQUEUEpct%|$FtotQUEUEavg |$FtotQUEUEtot | $FtotCALLS |$totTIME_MS | $FtotCALLSavg |\n";
|
|
$ASCII_text.="+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
$CSV_text.="\"TOTALS\",\"$FtotDROPS\",\"$FtotDROPSpct%\",\"$FtotDROPSavg\",\"$FtotQUEUE\",\"$FtotQUEUEpct%\",\"$FtotQUEUEavg\",\"$FtotQUEUEtot\",\"$FtotCALLS\",\"$totTIME_MS\",\"$FtotCALLSavg\"\n";
|
|
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$DROPS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_drops)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$DROPPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][2]/$max_droppct)."' height='16' />".$graph_stats[$d][2]."%</td></tr>";
|
|
$AVGDROPS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][3]/$max_avgdrops)."' height='16' />".$graph_stats[$d][3]."</td></tr>";
|
|
$HOLD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][4]/$max_hold)."' height='16' />".$graph_stats[$d][4]."</td></tr>";
|
|
$HOLDPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][5]/$max_holdpct)."' height='16' />".$graph_stats[$d][5]."%</td></tr>";
|
|
$AVGHOLDS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][6]/$max_avgholds)."' height='16' />".$graph_stats[$d][6]."</td></tr>";
|
|
$AVGHOLDSTOTAL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][7]/$max_avgholdstotal)."' height='16' />".$graph_stats[$d][7]."</td></tr>";
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][8]/$max_calls)."' height='16' />".$graph_stats[$d][8]."</td></tr>";
|
|
$TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][9]/$max_totalcalltime)."' height='16' />".$graph_stats[$d][10]."</td></tr>";
|
|
$AVGCALLTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][11]/$max_avgcalltime)."' height='16' />".$graph_stats[$d][11]."</td></tr>";
|
|
}
|
|
$DROPS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotDROPS)."</th></tr></table>";
|
|
$DROPPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotDROPSpct)."%</th></tr></table>";
|
|
$AVGDROPS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotDROPSavg)."</th></tr></table>";
|
|
$HOLD_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotQUEUE)."</th></tr></table>";
|
|
$HOLDPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotQUEUEpct)."%</th></tr></table>";
|
|
$AVGHOLDS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotQUEUEavg)."</th></tr></table>";
|
|
$AVGHOLDSTOTAL_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotQUEUEtot)."</th></tr></table>";
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
|
$TOTALCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totTIME_MS)."</th></tr></table>";
|
|
$AVGCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLSavg)."</th></tr></table>";
|
|
$JS_text="<script language='Javascript'>\n";
|
|
$JS_onload="onload = function() {\n";
|
|
$JS_onload.="\tDrawGraph('DROPS', '1');\n";
|
|
$JS_text.="function DrawGraph(graph, th_id) {\n";
|
|
$JS_text.=" var DROPS_graph=\"$DROPS_graph\";\n";
|
|
$JS_text.=" var DROPPCT_graph=\"$DROPPCT_graph\";\n";
|
|
$JS_text.=" var AVGDROPS_graph=\"$AVGDROPS_graph\";\n";
|
|
$JS_text.=" var HOLD_graph=\"$HOLD_graph\";\n";
|
|
$JS_text.=" var HOLDPCT_graph=\"$HOLDPCT_graph\";\n";
|
|
$JS_text.=" var AVGHOLDS_graph=\"$AVGHOLDS_graph\";\n";
|
|
$JS_text.=" var AVGHOLDSTOTAL_graph=\"$AVGHOLDSTOTAL_graph\";\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var TOTALCALLTIME_graph=\"$TOTALCALLTIME_graph\";\n";
|
|
$JS_text.=" var AVGCALLTIME_graph=\"$AVGCALLTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=10; i++) {\n";
|
|
$JS_text.=" var cellID=\"inbound_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"inbound_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('inbound_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
# $MAIN.=$GRAPH;
|
|
|
|
|
|
## FORMAT OUTPUT ##
|
|
$i=0;
|
|
$hi_hour_count=0;
|
|
$hi_hold_count=0;
|
|
|
|
while ($i < $TOTintervals)
|
|
{
|
|
|
|
if ($qrtCALLS[$i] > 0)
|
|
{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
|
|
else {$qrtCALLSavg[$i] = 0;}
|
|
if ($qrtDROPS[$i] > 0)
|
|
{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
|
|
else {$qrtDROPSavg[$i] = 0;}
|
|
if ($qrtQUEUE[$i] > 0)
|
|
{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
|
|
else {$qrtQUEUEavg[$i] = 0;}
|
|
|
|
if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
|
|
if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}
|
|
|
|
$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
|
|
if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
|
|
$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
|
|
if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{$hour_multiplier = (20 / $hi_hour_count);}
|
|
if ($hi_hold_count < 1)
|
|
{$hold_multiplier = 0;}
|
|
else
|
|
{$hold_multiplier = (20 / $hi_hold_count);}
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
|
|
###################################################################
|
|
######### HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####
|
|
|
|
$MAIN.="\n";
|
|
$MAIN.="---------- HOLD TIME, CALL AND DROP STATS\n";
|
|
|
|
$MAIN.="<FONT SIZE=0>";
|
|
|
|
$MAIN.="<!-- HICOUNT CALLS: $hi_hour_count|$hour_multiplier -->";
|
|
$MAIN.="<!-- HICOUNT HOLD: $hi_hold_count|$hold_multiplier -->\n";
|
|
$MAIN.="GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";
|
|
|
|
$CSV_text.="\n\n\"HOLD TIME; CALL AND DROP STATS\"\n";
|
|
$CSV_text.="\"GRAPH IN 15 MINUTE INCREMENTS\"\n\"OF AVERAGE HOLD TIME FOR CALLS\"\n\"TAKEN INTO THIS IN-GROUP\"\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 22)
|
|
{
|
|
if ( ($k < 1) or ($hour_multiplier <= 0) )
|
|
{$scale_num = 20;}
|
|
else
|
|
{
|
|
$TMPscale_num=(23 / $hour_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$call_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
$k=1;
|
|
$Mk=0;
|
|
$hold_scale = '0';
|
|
while ($k <= 22)
|
|
{
|
|
if ( ($k < 1) or ($hold_multiplier <= 0) )
|
|
{$scale_num = 20;}
|
|
else
|
|
{
|
|
$TMPscale_num=(23 / $hold_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hold_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$hold_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$hold_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$hold_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
$ASCII_text.="+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
$ASCII_text.="| TIME | AVG HOLD TIME (sec) | (in seconds) | | CALLS HANDLED | | |\n";
|
|
$ASCII_text.="| 15 MIN INT |$hold_scale| AVG | MAX | |$call_scale| DROPS | TOTAL |\n";
|
|
$ASCII_text.="+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
|
|
$max_avg_hold_time=1;
|
|
$max_calls=1;
|
|
$graph_stats=array();
|
|
$GRAPH="<BR><BR><a name='holdcalldropgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='50%' class='grey_graph_cell' id='holdcalldropgraph1'><a href='#' onClick=\"DrawHCDGraph('AVGHOLD', '1'); return false;\">AVERAGE HOLD TIME</a></th><th width=50% class='grey_graph_cell' id='holdcalldropgraph2'><a href='#' onClick=\"DrawHCDGraph('CALLSHANDLED', '2'); return false;\">CALLS HANDLED</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='5' class='graph_span_cell'><span id='holdcalldrop_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$AVGHOLD_graph="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>AVERAGE HOLD TIME</caption><tr><th class='thgraph' scope='col'>TIME 15-MIN INT</th><th class='thgraph' scope='col'>AVG HOLD TIME</th><th class='thgraph' scope='col'>AVG</th><th class='thgraph' scope='col'>MAX</th></tr>";
|
|
$CALLSHANDLED_graph="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>CALLS HANDLED</caption><tr><th class='thgraph' scope='col'>TIME 15-MIN INT</th><th class='thgraph' scope='col'>DROPS <img src='./images/bar_blue.png' width='10' height='10'> / CALLS <img src='./images/bar.png' width='10' height='10'></th></tr>";
|
|
|
|
|
|
$CSV_text.="\"TIME - 15 MIN INT\",\"AVG SECS\",\"MAX SECS\",\"\",\"DROPS\",\"TOTAL\"\n";
|
|
|
|
$i=0;
|
|
while ($i < $TOTintervals)
|
|
{
|
|
$char_counter=0;
|
|
### BEGIN HOLD TIME TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count > 0) {$no_lines_yet=0;}
|
|
|
|
$Gavg_hold = $qrtQUEUEavg[$i];
|
|
if ($Gavg_hold < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
$ASCII_text.="|$HMdisplay[$i]|";
|
|
$k=0; while ($k <= 22) {$ASCII_text.=" "; $k++;}
|
|
$ASCII_text.="| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
|
|
$graph_stats[$i][0]="$HMdisplay[$i]";
|
|
$graph_stats[$i][1]=trim($qrtQUEUEavg[$i]);
|
|
$graph_stats[$i][2]=trim($qrtQUEUEmax[$i]);
|
|
if (trim($qrtQUEUEavg[$i])>$max_avg_hold_time) {$max_avg_hold_time=trim($qrtQUEUEavg[$i]);}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$no_lines_yet=0;
|
|
$Xavg_hold = ($Gavg_hold * $hold_multiplier);
|
|
$Yavg_hold = (19 - $Xavg_hold);
|
|
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
|
|
$ASCII_text.="|$HMdisplay[$i]|<SPAN class=\"orange\">";
|
|
$k=0; while ($k <= $Xavg_hold) {$ASCII_text.="*"; $k++; $char_counter++;}
|
|
if ($char_counter >= 22) {$ASCII_text.="H</SPAN>"; $char_counter++;}
|
|
else {$ASCII_text.="*H</SPAN>"; $char_counter++; $char_counter++;}
|
|
$k=0; while ($k <= $Yavg_hold) {$ASCII_text.=" "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {$ASCII_text.=" "; $char_counter++;}
|
|
$ASCII_text.="| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
|
|
}
|
|
### END HOLD TIME TOTALS GRAPH ###
|
|
|
|
$char_counter=0;
|
|
### BEGIN CALLS TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
$ASCII_text.=" |";
|
|
$k=0; while ($k <= 22) {$ASCII_text.=" "; $k++;}
|
|
$ASCII_text.="| $qrtCALLS[$i] | 0 |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (19 - $Xhour_count);
|
|
|
|
$Gdrop_count = $qrtDROPS[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
|
|
$ASCII_text.=" |<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {$ASCII_text.="*"; $k++; $char_counter++;}
|
|
if ($char_counter > 21) {$ASCII_text.="C</SPAN>"; $char_counter++;}
|
|
else {$ASCII_text.="*C</SPAN>"; $char_counter++; $char_counter++;}
|
|
$k=0; while ($k <= $Yhour_count) {$ASCII_text.=" "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {$ASCII_text.=" "; $char_counter++;}
|
|
$ASCII_text.="| 0 | $qrtCALLS[$i] |\n";
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
$qrtDROPS[$i] = sprintf("%5s", $qrtDROPS[$i]);
|
|
|
|
$ASCII_text.=" |<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {$ASCII_text.=">"; $k++; $char_counter++;}
|
|
$ASCII_text.="D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {$ASCII_text.="*"; $k++; $char_counter++;}
|
|
$ASCII_text.="C</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {$ASCII_text.=" "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {$ASCII_text.=" "; $char_counter++;}
|
|
$ASCII_text.="| $qrtDROPS[$i] | $qrtCALLS[$i] |\n";
|
|
}
|
|
}
|
|
### END CALLS TOTALS GRAPH ###
|
|
$CSV_text.="\"$HMdisplay[$i]\",\"$qrtQUEUEavg[$i]\",\"$qrtQUEUEmax[$i]\",\"\",\"$qrtDROPS[$i]\",\"$qrtCALLS[$i]\"\n";
|
|
|
|
$graph_stats[$i][0]="$HMdisplay[$i]";
|
|
$graph_stats[$i][1]=trim($qrtQUEUEavg[$i]);
|
|
$graph_stats[$i][2]=trim($qrtQUEUEmax[$i]);
|
|
$graph_stats[$i][3]=trim($qrtCALLS[$i]);
|
|
$graph_stats[$i][4]=trim($qrtDROPS[$i]);
|
|
if (trim($qrtQUEUEavg[$i])>$max_avg_hold_time) {$max_avg_hold_time=trim($qrtQUEUEavg[$i]);}
|
|
if (trim($qrtCALLS[$i])>$max_calls) {$max_calls=trim($qrtCALLS[$i]);}
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
|
|
else
|
|
{$totQUEUEavgRAW = 0;}
|
|
$totQUEUEavg = sprintf("%5s", $totQUEUEavg);
|
|
while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
|
|
$totQUEUEmax = sprintf("%5s", $totQUEUEmax);
|
|
while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
|
|
$totDROPS = sprintf("%5s", $totDROPS);
|
|
$totCALLS = sprintf("%5s", $totCALLS);
|
|
|
|
|
|
$ASCII_text.="+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
$ASCII_text.="| TOTAL | $totQUEUEavg | $totQUEUEmax | | | $totDROPS | $totCALLS |\n";
|
|
$ASCII_text.="+-------------------------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
$CSV_text.="\"TOTAL\",\"$totQUEUEavg\",\"$totQUEUEmax\",\"\",\"$totDROPS\",\"$totCALLS\"\n\n";
|
|
|
|
$AVGHOLD_graph="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>AVERAGE HOLD TIME</caption><tr><th class='thgraph' scope='col'>TIME 15-MIN INT</th><th class='thgraph' scope='col'>AVG HOLD TIME</th><th class='thgraph' scope='col'>AVG</th><th class='thgraph' scope='col'>MAX</th></tr>";
|
|
$CALLSHANDLED_graph="<table cellspacing='0' cellpadding='0'><caption align='top'>CALLS HANDLED</caption><tr><th class='thgraph' scope='col'>TIME 15-MIN INT</th><th class='thgraph' scope='col'>DROPS <img src='./images/bar_blue.png' width='10' height='10'> / CALLS <img src='./images/bar.png' width='10' height='10'></th></tr>";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$AVGHOLD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_avg_hold_time)."' height='16' />".$graph_stats[$d][1]."</td><td class='chart_td$class'>".$graph_stats[$d][1]."</td><td class='chart_td$class'>".$graph_stats[$d][2]."</td></tr>";
|
|
|
|
$CALLSHANDLED_graph.=" <tr><td class='chart_td' width='50'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value' width='600' valign='bottom'>";
|
|
if ($graph_stats[$d][3]>0) {
|
|
$CALLSHANDLED_graph.="<ul class='overlap_barGraph'><li class='p1' style='height: 12px; left: 0px; width: ".round(600*$graph_stats[$d][3]/$max_calls)."px'><font style='background-color: #900'>".$graph_stats[$d][3]."</font></li>";
|
|
if ($graph_stats[$d][4]>0) {
|
|
$CALLSHANDLED_graph.="<li class='p2' style='height: 12px; left: 0px; width: ".round(600*$graph_stats[$d][4]/$max_calls)."px'><font style='background-color: #009'>".$graph_stats[$d][4]."</font></li>";
|
|
}
|
|
$CALLSHANDLED_graph.="</ul>";
|
|
} else {
|
|
$CALLSHANDLED_graph.="0";
|
|
}
|
|
$CALLSHANDLED_graph.="</td></tr>";
|
|
}
|
|
$AVGHOLD_graph.="<tr><th class='thgraph' colspan='2' scope='col'>TOTALS:</th><th class='thgraph' scope='col'>".trim($totQUEUEavg)." </th><th class='thgraph' scope='col'> ".trim($totQUEUEmax)."</th></tr></table>";
|
|
$CALLSHANDLED_graph.="<tr><th class='thgraph' scope='col'>TOTALS:</th><th class='thgraph' scope='col'>DROPS: ".trim($totDROPS)." CALLS: ".trim($totCALLS)."</th></tr></table>";
|
|
$JS_text.="function DrawHCDGraph(graph, th_id) {\n";
|
|
$JS_text.=" var AVGHOLD_graph=\"$AVGHOLD_graph\";\n";
|
|
$JS_text.=" var CALLSHANDLED_graph=\"$CALLSHANDLED_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=2; i++) {\n";
|
|
$JS_text.=" var cellID=\"holdcalldropgraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"holdcalldropgraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('holdcalldrop_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$JS_onload.="\tDrawHCDGraph('AVGHOLD','1');\n";
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL HOLD TIME BREAKDOWN IN SECONDS, 15-MINUTE INCREMENT
|
|
|
|
|
|
$MAIN.="\n";
|
|
$MAIN.="---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
|
|
$MAIN.="+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
$MAIN.="| TIME | | % OF CALLS GROUPED BY HOLD TIME (SEC) | | AVERAGE TIME BEFORE ANSWER (SEC) |\n";
|
|
$MAIN.="| 15 MIN INT | CALLS | 0 20 40 60 80 100 120 120+ | | AVG |0 20 40 60 80 100 120 |\n";
|
|
$MAIN.="+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
|
|
$CSV_text.="\"CALL HOLD TIME BREAKDOWN IN SECONDS\"\n";
|
|
$CSV_text.="\"TIME 15-MIN INT\",\"CALLS\",\"0 (seconds)\",\"20\",\"40\",\"60\",\"80\",\"100\",\"120\",\"120+\",\"AVG TIME BEFORE ANSWER(SEC)\"\n";
|
|
|
|
$APhd__0=0; $APhd_20=0; $APhd_40=0; $APhd_60=0; $APhd_80=0; $APhd100=0; $APhd120=0; $APhd121=0;
|
|
$h=0;
|
|
while ($h < $TOTintervals)
|
|
{
|
|
$Aavg_hold[$h] = $qrtQUEUEavg[$h];
|
|
if ($hd__0[$h] > 0) {$Phd__0[$h] = round( ( ($hd__0[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd__0[$h]=0;}
|
|
if ($hd_20[$h] > 0) {$Phd_20[$h] = round( ( ($hd_20[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_20[$h]=0;}
|
|
if ($hd_40[$h] > 0) {$Phd_40[$h] = round( ( ($hd_40[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_40[$h]=0;}
|
|
if ($hd_60[$h] > 0) {$Phd_60[$h] = round( ( ($hd_60[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_60[$h]=0;}
|
|
if ($hd_80[$h] > 0) {$Phd_80[$h] = round( ( ($hd_80[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_80[$h]=0;}
|
|
if ($hd100[$h] > 0) {$Phd100[$h] = round( ( ($hd100[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd100[$h]=0;}
|
|
if ($hd120[$h] > 0) {$Phd120[$h] = round( ( ($hd120[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd120[$h]=0;}
|
|
if ($hd121[$h] > 0) {$Phd121[$h] = round( ( ($hd121[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd121[$h]=0;}
|
|
while (strlen($qrtQUEUEavg[$h])>4) {$qrtQUEUEavg[$h] = ereg_replace(".$",'',$qrtQUEUEavg[$h]);}
|
|
$hd__0[$h] = sprintf("%4s", $hd__0[$h]);
|
|
$hd_20[$h] = sprintf("%4s", $hd_20[$h]);
|
|
$hd_40[$h] = sprintf("%4s", $hd_40[$h]);
|
|
$hd_60[$h] = sprintf("%4s", $hd_60[$h]);
|
|
$hd_80[$h] = sprintf("%4s", $hd_80[$h]);
|
|
$hd100[$h] = sprintf("%4s", $hd100[$h]);
|
|
$hd120[$h] = sprintf("%4s", $hd120[$h]);
|
|
$hd121[$h] = sprintf("%4s", $hd121[$h]);
|
|
$Phd__0[$h] = sprintf("%4s", $Phd__0[$h]);
|
|
$Phd_20[$h] = sprintf("%4s", $Phd_20[$h]);
|
|
$Phd_40[$h] = sprintf("%4s", $Phd_40[$h]);
|
|
$Phd_60[$h] = sprintf("%4s", $Phd_60[$h]);
|
|
$Phd_80[$h] = sprintf("%4s", $Phd_80[$h]);
|
|
$Phd100[$h] = sprintf("%4s", $Phd100[$h]);
|
|
$Phd120[$h] = sprintf("%4s", $Phd120[$h]);
|
|
$Phd121[$h] = sprintf("%4s", $Phd121[$h]);
|
|
|
|
$ALLcalls = ($ALLcalls + $qrtCALLS[$h]);
|
|
$ALLhd__0 = ($ALLhd__0 + $hd__0[$h]);
|
|
$ALLhd_20 = ($ALLhd_20 + $hd_20[$h]);
|
|
$ALLhd_40 = ($ALLhd_40 + $hd_40[$h]);
|
|
$ALLhd_60 = ($ALLhd_60 + $hd_60[$h]);
|
|
$ALLhd_80 = ($ALLhd_80 + $hd_80[$h]);
|
|
$ALLhd100 = ($ALLhd100 + $hd100[$h]);
|
|
$ALLhd120 = ($ALLhd120 + $hd120[$h]);
|
|
$ALLhd121 = ($ALLhd121 + $hd121[$h]);
|
|
|
|
if ( ($Aavg_hold[$h] < 1) or ($Aavg_hold[$h] > 119) )
|
|
{
|
|
if ($Aavg_hold[$h] < 1) {$qrtQUEUEavg_scale[$h] = ' ';}
|
|
if ($Aavg_hold[$h] > 119) {$qrtQUEUEavg_scale[$h] = '<SPAN class="orange">xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx</SPAN>';}
|
|
}
|
|
else
|
|
{
|
|
$qrtQUEUEavg_val[$h] = ( (32 / 120) * $Aavg_hold[$h] );
|
|
$k=0;
|
|
$blank=0;
|
|
while ($k < 32)
|
|
{
|
|
if ($k <= $qrtQUEUEavg_val[$h])
|
|
{
|
|
if ($k < 1) {$qrtQUEUEavg_scale[$h] .= '<SPAN class="orange">';}
|
|
$qrtQUEUEavg_scale[$h] .= 'x';
|
|
}
|
|
else
|
|
{
|
|
if ( ($k > 0) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '</SPAN>';}
|
|
$qrtQUEUEavg_scale[$h] .= ' ';
|
|
$blank++;
|
|
}
|
|
$k++;
|
|
if ( ($k > 31) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '</SPAN>';}
|
|
}
|
|
}
|
|
|
|
$Aavg_hold[$h] = sprintf("%4s", $Aavg_hold[$h]);
|
|
while (strlen($Aavg_hold[$h])>4) {$Aavg_hold[$h] = ereg_replace("^.",'',$Aavg_hold[$h]);}
|
|
|
|
$MAIN.="|$HMdisplay[$h]| $qrtCALLS[$h] | $Phd__0[$h] $Phd_20[$h] $Phd_40[$h] $Phd_60[$h] $Phd_80[$h] $Phd100[$h] $Phd120[$h] $Phd121[$h] | | $Aavg_hold[$h] |$qrtQUEUEavg_scale[$h]|\n";
|
|
$CSV_text.="\"$HMdisplay[$h]\",\"$qrtCALLS[$h]\",\"$Phd__0[$h]\",\"$Phd_20[$h]\",\"$Phd_40[$h]\",\"$Phd_60[$h]\",\"$Phd_80[$h]\",\"$Phd100[$h]\",\"$Phd120[$h]\",\"$Phd121[$h]\",\"$Aavg_hold[$h]\"\n";
|
|
$h++;
|
|
}
|
|
|
|
if ($ALLhd__0 > 0) {$APhd__0 = round( ( ($ALLhd__0 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_20 > 0) {$APhd_20 = round( ( ($ALLhd_20 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_40 > 0) {$APhd_40 = round( ( ($ALLhd_40 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_60 > 0) {$APhd_60 = round( ( ($ALLhd_60 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_80 > 0) {$APhd_80 = round( ( ($ALLhd_80 / $ALLcalls) * 100) );}
|
|
if ($ALLhd100 > 0) {$APhd100 = round( ( ($ALLhd100 / $ALLcalls) * 100) );}
|
|
if ($ALLhd120 > 0) {$APhd120 = round( ( ($ALLhd120 / $ALLcalls) * 100) );}
|
|
if ($ALLhd121 > 0) {$APhd121 = round( ( ($ALLhd121 / $ALLcalls) * 100) );}
|
|
|
|
$ALLcalls = sprintf("%5s", $ALLcalls);
|
|
$APhd__0 = sprintf("%4s", $APhd__0);
|
|
$APhd_20 = sprintf("%4s", $APhd_20);
|
|
$APhd_40 = sprintf("%4s", $APhd_40);
|
|
$APhd_60 = sprintf("%4s", $APhd_60);
|
|
$APhd_80 = sprintf("%4s", $APhd_80);
|
|
$APhd100 = sprintf("%4s", $APhd100);
|
|
$APhd120 = sprintf("%4s", $APhd120);
|
|
$APhd121 = sprintf("%4s", $APhd121);
|
|
|
|
while (strlen($totQUEUEavg)>4) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
|
|
|
|
$MAIN.="+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
$MAIN.="| TOTAL | $ALLcalls | $APhd__0 $APhd_20 $APhd_40 $APhd_60 $APhd_80 $APhd100 $APhd120 $APhd121 | | $totQUEUEavg |\n";
|
|
$MAIN.="+-------------+-------+-----------------------------------------+ +------+\n";
|
|
$CSV_text.="\" TOTAL\",\"$ALLcalls\",$APhd__0\",\"$APhd_20\",\"$APhd_40\",\"$APhd_60\",\"$APhd_80\",\"$APhd100\",\"$APhd120\",\"$APhd121\",\"$totQUEUEavg\"\n";
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</BODY></HTML>\n";
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_CLOSER_service_level_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
|
|
echo "$HEADER";
|
|
echo $JS_text;
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
}
|
|
}
|
|
|
|
|
|
|
|
?>
|