371 lines
11 KiB
PHP
371 lines
11 KiB
PHP
<?php
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# xml_rpc_audio_server_vicidial.php
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#
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# Used for integration with QueueMetrics of audio recordings
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2007 Lenz Emilitri <lenz.loway@gmail.com> LICENSE: ????
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#
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# CHANGES
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# 90525-1141 - First build
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# 90529-2041 - Added Realtime monitoring
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# 91012-0641 - Fixed to work with non-sequential time_ids in the queue_log
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# 100127-0603 - Added OpenSuSE install instructions
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#
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// $Id: xmlrpc_audio_server.php,v 1.3 2007/11/12 17:53:09 lenz Exp $
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//
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// This is an example of a remote audio XML-RPC server for QueueMetrics.
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// In QueueMetrics, calls to this client are activated by entering its URL in
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// the 'default.audioRpcServer' property.
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//
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// In order to make it very easy to customize, you should change the contents of the
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// functions 'find_file()' and 'listen_call()' only. You can populate some or all of the
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// return fields, according to the data you actually have. As the calling user is passed along,
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// it's pretty easy to log who listened to which calls if you need to do it.
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//
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//
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// IMPORTANT:
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// in order to run this, you must have the XML_RPC module that comes with the PEAR library
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// correctly installed on your PHP server. See http://pear.php.net
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// on OpenSuSE:
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// sudo zypper install php5-pear
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// sudo zypper install php5-pear-xml_rpc
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// sudo zypper install php5-pear-xml_parser
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// sudo zypper install php5-pear-xml_util
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// on system with basic pear already installed:
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// "pear install XML_RPC-1.5.1"
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//
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require_once 'XML/RPC/Server.php';
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// the following variables hold the return status for your file.
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// Listening to a stored call
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$FILE_FOUND = false;
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$FILE_LISTEN_URL = "";
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$FILE_LENGTH = "";
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$FILE_ENCODING = "";
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$FILE_DURATION = "";
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// Listening to an ongoing call
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$CALL_FOUND = false;
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$CALL_LISTEN_URL = "";
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$CALL_POPUP_WIDTH = "";
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$CALL_POPUP_HEIGHT = "";
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//
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// This function must be implemented by the user.
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//
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function find_file( $ServerID, $AsteriskID, $QMUserID, $QMUserName )
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{
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global $FILE_FOUND;
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global $FILE_LISTEN_URL;
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global $FILE_LENGTH;
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global $FILE_ENCODING;
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global $FILE_DURATION;
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require("dbconnect.php");
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require("functions.php");
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$enable_queuemetrics_logging = $row[0];
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$queuemetrics_server_ip = $row[1];
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$queuemetrics_dbname = $row[2];
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$queuemetrics_login = $row[3];
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$queuemetrics_pass = $row[4];
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$queuemetrics_log_id = $row[5];
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}
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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if ($enable_queuemetrics_logging > 0)
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{
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$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
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mysql_select_db("$queuemetrics_dbname", $linkB);
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$stmt="SELECT time_id from queue_log where call_id='$AsteriskID' order by time_id limit 1;";
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$rslt=mysql_query($stmt, $linkB);
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if ($DB) {echo "$stmt\n";}
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$QM_ql_ct = mysql_num_rows($rslt);
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if ($QM_ql_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$time_id = $row[0];
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$time_id_end = ($time_id + 14400);
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$lead_id = substr($AsteriskID, -9);
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$lead_id = ($lead_id + 0);
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$stmt = "SELECT start_epoch,length_in_sec,location from recording_log where start_epoch>=$time_id and start_epoch<=$time_id_end and lead_id='$lead_id' order by recording_id limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rl_ct = mysql_num_rows($rslt);
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if ($rl_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$start_epoch = $row[0];
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$length_in_sec = $row[1];
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$location = $row[2];
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if (strlen($location)>2)
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{
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$extension = substr($location, strrpos($location, '.') + 1);
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if (ereg("mp3|gsm",$extension))
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{$filesize = (2000 * $length_in_sec);}
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else
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{$filesize = (15660 * $length_in_sec);}
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$URLserver_ip = $location;
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$URLserver_ip = eregi_replace('http://','',$URLserver_ip);
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$URLserver_ip = eregi_replace('https://','',$URLserver_ip);
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$URLserver_ip = eregi_replace("\/.*",'',$URLserver_ip);
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$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
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$rsltx=mysql_query($stmt, $link);
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$rowx=mysql_fetch_row($rsltx);
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if ($rowx[0] > 0)
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{
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$stmt="select recording_web_link,alt_server_ip from servers where server_ip='$URLserver_ip';";
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$rsltx=mysql_query($stmt, $link);
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$rowx=mysql_fetch_row($rsltx);
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if (eregi("ALT_IP",$rowx[0]))
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{
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$location = eregi_replace($URLserver_ip, $rowx[1], $location);
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}
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}
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$FILE_FOUND = true;
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$FILE_LISTEN_URL = "$location";
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$FILE_LENGTH = "$filesize";
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$FILE_ENCODING = "$extension";
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$FILE_DURATION = sec_convert($length_in_sec,'H');
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}
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else
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{
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$FILE_FOUND = false;
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$FILE_LISTEN_URL = "";
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$FILE_LENGTH = "0";
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$FILE_ENCODING = "wav";
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$FILE_DURATION = "0:00";
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}
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}
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else
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{
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$FILE_FOUND = false;
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$FILE_LISTEN_URL = "";
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$FILE_LENGTH = "0";
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$FILE_ENCODING = "wav";
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$FILE_DURATION = "0:00";
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}
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}
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else
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{
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$FILE_FOUND = false;
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$FILE_LISTEN_URL = "";
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$FILE_LENGTH = "0";
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$FILE_ENCODING = "wav";
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$FILE_DURATION = "0:00";
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}
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mysql_close($linkB);
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}
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# $FILE_FOUND = true;
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# $FILE_LISTEN_URL = "http://listennow.server/$ServerID/$AsteriskID/$QMUserID/$QMUserName";
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# $FILE_LENGTH = "125000";
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# $FILE_ENCODING = "mp3";
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# $FILE_DURATION = "1:12";
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}
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function listen_call( $ServerID, $AsteriskID, $Agent, $QMUserID, $QMUserName )
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{
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global $CALL_FOUND;
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global $CALL_LISTEN_URL;
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global $CALL_POPUP_WIDTH;
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global $CALL_POPUP_HEIGHT;
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require("dbconnect.php");
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require("functions.php");
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$CALL_POPUP_WIDTH = "250";
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$CALL_POPUP_HEIGHT = "250";
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmt = "SELECT enable_queuemetrics_logging FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$enable_queuemetrics_logging = $row[0];
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}
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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if ($enable_queuemetrics_logging > 0)
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{
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$stmt = "SELECT user,server_ip,conf_exten,comments FROM vicidial_live_agents where callerid='$AsteriskID';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$vla_conf_ct = mysql_num_rows($rslt);
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if ($vla_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$VLAuser = $row[0];
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$VLAserver_ip = $row[1];
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$VLAconf_exten = $row[2];
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$stmt = "SELECT campaign_id,phone_number,call_type FROM vicidial_auto_calls where callerid='$AsteriskID';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$vla_conf_ct = mysql_num_rows($rslt);
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if ($vla_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$VACcampaign = $row[0];
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$VACphone = $row[1];
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$VACtype = $row[2];
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$script_name = getenv("SCRIPT_NAME");
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$server_name = getenv("SERVER_NAME");
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$server_port = getenv("SERVER_PORT");
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if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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$admDIR = "$HTTPprotocol$server_name$script_name";
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$admDIR = eregi_replace('xml_rpc_audio_server_vicidial.php','',$admDIR);
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$monitor_script = 'QM_live_monitor.php';
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$CALL_FOUND = true;
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$CALL_LISTEN_URL = "$admDIR$monitor_script?campaign=$VACcampaign&user=$VLAuser&server_ip=$VLAserver_ip&session=$VLAconf_exten&phone=$VACphone&type=$VACtype&call=$AsteriskID&QMuser=$QMUserID";
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}
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else
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{
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$CALL_FOUND = false;
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$CALL_LISTEN_URL = "";
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}
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}
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else
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{
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$CALL_FOUND = false;
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$CALL_LISTEN_URL = "";
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}
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}
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# $CALL_FOUND = true;
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# $CALL_LISTEN_URL = "http://listennow.server/$ServerID/$AsteriskID/$QMUserID/$QMUserName/$Agent";
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}
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//
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// This function does the XML-RPC call handling
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// All the PHP's XML-RPC details are handled here.
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//
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function xmlrpc_find_file( $params ) {
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global $FILE_FOUND;
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global $FILE_LISTEN_URL;
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global $FILE_LENGTH;
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global $FILE_ENCODING;
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global $FILE_DURATION;
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$p0 = $params->getParam(0)->scalarval(); // server ID
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$p1 = $params->getParam(1)->scalarval(); // Asterisk call ID
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$p2 = $params->getParam(2)->scalarval(); // QM User ID
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$p3 = $params->getParam(3)->scalarval(); // Qm user name
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find_file( $p0, $p1, $p2, $p3 );
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$response = new XML_RPC_Value(array(
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new XML_RPC_Value( $FILE_FOUND, 'boolean' ),
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new XML_RPC_Value( $FILE_LISTEN_URL ),
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new XML_RPC_Value( $FILE_LENGTH ),
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new XML_RPC_Value( $FILE_ENCODING ),
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new XML_RPC_Value( $FILE_DURATION ),
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), "array");
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return new XML_RPC_Response($response);
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}
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function xmlrpc_listen_call( $params ) {
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global $CALL_FOUND;
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global $CALL_LISTEN_URL;
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global $CALL_POPUP_WIDTH;
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global $CALL_POPUP_HEIGHT;
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$p0 = $params->getParam(0)->scalarval(); // server ID
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$p1 = $params->getParam(1)->scalarval(); // asterisk call ID
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$p2 = $params->getParam(2)->scalarval(); // agent code
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$p3 = $params->getParam(3)->scalarval(); // QM user ID
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$p4 = $params->getParam(3)->scalarval(); // QM user name
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listen_call( $p0, $p1, $p2, $p3, $p4 );
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$response = new XML_RPC_Value(array(
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new XML_RPC_Value( $CALL_FOUND, 'boolean' ),
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new XML_RPC_Value( $CALL_LISTEN_URL ),
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new XML_RPC_Value( $CALL_POPUP_WIDTH, 'int' ),
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new XML_RPC_Value( $CALL_POPUP_HEIGHT, 'int' ),
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), "array");
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return new XML_RPC_Response($response);
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}
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//
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// Instantiates a very simple XML-RPC audio server for QueueMetrics
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//
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$server = new XML_RPC_Server(
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array(
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'QMAudio.findStoredFile' => array(
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'function' => 'xmlrpc_find_file'
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),
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'QMAudio.listenOngoingCall' => array(
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'function' => 'xmlrpc_listen_call'
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),
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'QMAudio.listenOngoingCallOutbound' => array(
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'function' => 'xmlrpc_listen_call'
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),
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),
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1 // serviceNow
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);
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// $Log: xmlrpc_audio_server.php,v $
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// Revision 1.3 2007/11/12 17:53:09 lenz
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// Bug #182: queue direction for inbound/outbound call listen.
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//
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// Revision 1.2 2007/05/12 20:45:06 lenz
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// Merge IMM4
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//
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// Revision 1.1.2.1 2007/04/03 17:43:06 lenz
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// Prima versione.
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//
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//
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//
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//
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?>
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