1486 lines
71 KiB
PHP
1486 lines
71 KiB
PHP
<?php
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# qc_modify_lead.php modified from: (by poundteam)
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//admin_modify_lead.php version 2.14
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#
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# ViciDial database administration modify lead in vicidial_list
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# qc_modify_lead.php
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#
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# Copyright (C) 2012 poundteam.com LICENSE: AGPLv2
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed to allow QC review and modification of leads, contributed by poundteam.com
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#
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# changes:
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# 121116-1324 - First build, added to vicidial codebase
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# 121130-1034 - Changed scheduled callback user ID field to be 20 characters, issue #467
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# 130621-2328 - Finalized changing of all ereg instances to preg
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# - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130902-0904 - Changed to mysqli PHP functions, fixes for issue #699
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# 140706-0837 - Incorporated into standard admin code
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# 141007-2152 - Finalized adding QXZ translation to all admin files
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# 141128-0902 - Code cleanup for QXZ functions
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# 141229-1742 - Added code for on-the-fly language translations display
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# 150808-1437 - Added compatibility for custom fields data options
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# 150908-1531 - Fixed input lengths for several standard fields to match DB
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# 150917-1311 - Added dynamic default field maxlengths based on DB schema
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# 160611-1217 - Fixed for external server IP recording link issue
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# 170409-1542 - Added IP List validation code
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# 170513-2256 - Added QC Webform, issue #1010
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# 170527-2252 - Fix for rare inbound logging issue #1017
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# 171001-1110 - Added in-browser audio control, if recording access control is disabled
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];}
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elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];}
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if (isset($_GET["phone"])) {$phone=$_GET["phone"];}
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elseif (isset($_POST["phone"])) {$phone=$_POST["phone"];}
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if (isset($_GET["old_phone"])) {$old_phone=$_GET["old_phone"];}
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elseif (isset($_POST["old_phone"])) {$old_phone=$_POST["old_phone"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["lead_name"])) {$lead_name=$_GET["lead_name"];}
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elseif (isset($_POST["lead_name"])) {$lead_name=$_POST["lead_name"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["end_call"])) {$end_call=$_GET["end_call"];}
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elseif (isset($_POST["end_call"])) {$end_call=$_POST["end_call"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["dispo"])) {$dispo=$_GET["dispo"];}
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elseif (isset($_POST["dispo"])) {$dispo=$_POST["dispo"];}
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if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
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elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
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if (isset($_GET["campaign_id"])) {$campaign_id=$_GET["campaign_id"];}
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elseif (isset($_POST["campaign_id"])) {$campaign_id=$_POST["campaign_id"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
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elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
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if (isset($_GET["channel"])) {$channel=$_GET["channel"];}
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elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];}
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if (isset($_GET["call_began"])) {$call_began=$_GET["call_began"];}
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elseif (isset($_POST["call_began"])) {$call_began=$_POST["call_began"];}
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if (isset($_GET["parked_time"])) {$parked_time=$_GET["parked_time"];}
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elseif (isset($_POST["parked_time"])) {$parked_time=$_POST["parked_time"];}
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if (isset($_GET["tsr"])) {$tsr=$_GET["tsr"];}
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elseif (isset($_POST["tsr"])) {$tsr=$_POST["tsr"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
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elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
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elseif (isset($_POST["province"])) {$province=$_POST["province"];}
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if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
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elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
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if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
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elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["security"])) {$security=$_GET["security"];}
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elseif (isset($_POST["security"])) {$security=$_POST["security"];}
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if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
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elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
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if (isset($_GET["status"])) {$status=$_GET["status"];}
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elseif (isset($_POST["status"])) {$status=$_POST["status"];}
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if (isset($_GET["rank"])) {$rank=$_GET["rank"];}
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elseif (isset($_POST["rank"])) {$rank=$_POST["rank"];}
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if (isset($_GET["owner"])) {$owner=$_GET["owner"];}
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elseif (isset($_POST["owner"])) {$owner=$_POST["owner"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["CBchangeUSERtoANY"])) {$CBchangeUSERtoANY=$_GET["CBchangeUSERtoANY"];}
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elseif (isset($_POST["CBchangeUSERtoANY"])) {$CBchangeUSERtoANY=$_POST["CBchangeUSERtoANY"];}
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if (isset($_GET["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_GET["CBchangeUSERtoUSER"];}
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elseif (isset($_POST["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_POST["CBchangeUSERtoUSER"];}
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if (isset($_GET["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_GET["CBchangeANYtoUSER"];}
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elseif (isset($_POST["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_POST["CBchangeANYtoUSER"];}
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if (isset($_GET["CBchangeDATE"])) {$CBchangeDATE=$_GET["CBchangeDATE"];}
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elseif (isset($_POST["CBchangeDATE"])) {$CBchangeDATE=$_POST["CBchangeDATE"];}
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if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
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elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
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if (isset($_GET["CBuser"])) {$CBuser=$_GET["CBuser"];}
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elseif (isset($_POST["CBuser"])) {$CBuser=$_POST["CBuser"];}
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if (isset($_GET["modify_logs"])) {$modify_logs=$_GET["modify_logs"];}
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elseif (isset($_POST["modify_logs"])) {$modify_logs=$_POST["modify_logs"];}
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if (isset($_GET["modify_closer_logs"])) {$modify_closer_logs=$_GET["modify_closer_logs"];}
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elseif (isset($_POST["modify_closer_logs"])) {$modify_closer_logs=$_POST["modify_closer_logs"];}
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if (isset($_GET["modify_agent_logs"])) {$modify_agent_logs=$_GET["modify_agent_logs"];}
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elseif (isset($_POST["modify_agent_logs"])) {$modify_agent_logs=$_POST["modify_agent_logs"];}
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if (isset($_GET["add_closer_record"])) {$add_closer_record=$_GET["add_closer_record"];}
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elseif (isset($_POST["add_closer_record"])) {$add_closer_record=$_POST["add_closer_record"];}
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if (isset($_POST["appointment_date"])) {$appointment_date=$_POST["appointment_date"];}
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elseif (isset($_GET["appointment_date"])) {$appointment_date=$_GET["appointment_date"];}
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if (isset($_POST["appointment_time"])) {$appointment_time=$_POST["appointment_time"];}
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elseif (isset($_GET["appointment_time"])) {$appointment_time=$_GET["appointment_time"];}
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$STARTtime = date("U");
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$defaultappointment = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,custom_fields_enabled,enable_languages,language_method,active_modules FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$custom_fields_enabled = $row[1];
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$SSenable_languages = $row[2];
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$SSlanguage_method = $row[3];
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$active_modules = $row[4];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_PW);
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$old_phone = preg_replace('/[^0-9]/','',$old_phone);
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$phone_number = preg_replace('/[^0-9]/','',$phone_number);
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$alt_phone = preg_replace('/[^0-9]/','',$alt_phone);
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} # end of non_latin
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else
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{
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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}
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$rights_stmt = "SELECT modify_leads,qc_enabled,full_name,modify_leads,user_group,selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rights_rslt=mysql_to_mysqli($rights_stmt, $link);
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$rights_row=mysqli_fetch_row($rights_rslt);
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$modify_leads = $rights_row[0];
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$qc_enabled = $rights_row[1];
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$LOGfullname = $rights_row[2];
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$LOGmodify_leads = $rights_row[3];
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$LOGuser_group = $rights_row[4];
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$VUselected_language = $rights_row[5];
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if (strlen($phone_number)<6) {$phone_number=$old_phone;}
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$auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'QC',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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# check their permissions
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#if ( $modify_leads < 1 )
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# {
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# header ("Content-type: text/html; charset=utf-8");
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# echo "You do not have permissions to modify leads\n";
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# exit;
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# }
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if ( $qc_enabled < 1 )
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("QC is not enabled for your user account")."\n";
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exit;
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}
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$label_title = _QXZ("Title");
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$label_first_name = _QXZ("First");
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$label_middle_initial = _QXZ("MI");
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$label_last_name = _QXZ("Last");
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$label_address1 = _QXZ("Address1");
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$label_address2 = _QXZ("Address2");
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$label_address3 = _QXZ("Address3");
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$label_city = _QXZ("City");
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$label_state = _QXZ("State");
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$label_province = _QXZ("Province");
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$label_postal_code = _QXZ("Postal Code");
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$label_vendor_lead_code = _QXZ("Vendor ID");
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$label_gender = _QXZ("Gender");
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$label_phone_number = _QXZ("Phone");
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$label_phone_code = _QXZ("DialCode");
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$label_alt_phone = _QXZ("Alt. Phone");
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$label_security_phrase = _QXZ("Show");
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$label_email = _QXZ("Email");
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$label_comments = _QXZ("Comments");
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### find any custom field labels
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$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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if (strlen($row[0])>0) {$label_title = $row[0];}
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if (strlen($row[1])>0) {$label_first_name = $row[1];}
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if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
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if (strlen($row[3])>0) {$label_last_name = $row[3];}
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if (strlen($row[4])>0) {$label_address1 = $row[4];}
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if (strlen($row[5])>0) {$label_address2 = $row[5];}
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if (strlen($row[6])>0) {$label_address3 = $row[6];}
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if (strlen($row[7])>0) {$label_city = $row[7];}
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if (strlen($row[8])>0) {$label_state = $row[8];}
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if (strlen($row[9])>0) {$label_province = $row[9];}
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if (strlen($row[10])>0) {$label_postal_code = $row[10];}
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if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
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if (strlen($row[12])>0) {$label_gender = $row[12];}
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if (strlen($row[13])>0) {$label_phone_number = $row[13];}
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if (strlen($row[14])>0) {$label_phone_code = $row[14];}
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if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
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if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
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if (strlen($row[17])>0) {$label_email = $row[17];}
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if (strlen($row[18])>0) {$label_comments = $row[18];}
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##### BEGIN vicidial_list FIELD LENGTH LOOKUP #####
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$MAXvendor_lead_code = '20';
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$MAXphone_code = '10';
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$MAXphone_number = '18';
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$MAXtitle = '4';
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$MAXfirst_name = '30';
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$MAXmiddle_initial = '1';
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$MAXlast_name = '30';
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$MAXaddress1 = '100';
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$MAXaddress2 = '100';
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$MAXaddress3 = '100';
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$MAXcity = '50';
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$MAXstate = '2';
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$MAXprovince = '50';
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$MAXpostal_code = '10';
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$MAXalt_phone = '12';
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$MAXemail = '70';
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$MAXsecurity_phrase = '100';
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$MAXcountry_code = '3';
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$MAXowner = '20';
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$stmt = "SHOW COLUMNS FROM vicidial_list;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$scvl_ct = mysqli_num_rows($rslt);
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$s=0;
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while ($scvl_ct > $s)
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{
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$row=mysqli_fetch_row($rslt);
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$vl_field = $row[0];
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$vl_type = preg_replace("/[^0-9]/",'',$row[1]);
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if (strlen($vl_type) > 0)
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{
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if ( ($vl_field == 'vendor_lead_code') and ($MAXvendor_lead_code != $vl_type) )
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{$MAXvendor_lead_code = $vl_type;}
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if ( ($vl_field == 'phone_code') and ($MAXphone_code != $vl_type) )
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{$MAXphone_code = $vl_type;}
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if ( ($vl_field == 'phone_number') and ($MAXphone_number != $vl_type) )
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{$MAXphone_number = $vl_type;}
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if ( ($vl_field == 'title') and ($MAXtitle != $vl_type) )
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{$MAXtitle = $vl_type;}
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if ( ($vl_field == 'first_name') and ($MAXfirst_name != $vl_type) )
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{$MAXfirst_name = $vl_type;}
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if ( ($vl_field == 'middle_initial') and ($MAXmiddle_initial != $vl_type) )
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{$MAXmiddle_initial = $vl_type;}
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if ( ($vl_field == 'last_name') and ($MAXlast_name != $vl_type) )
|
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{$MAXlast_name = $vl_type;}
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if ( ($vl_field == 'address1') and ($MAXaddress1 != $vl_type) )
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{$MAXaddress1 = $vl_type;}
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if ( ($vl_field == 'address2') and ($MAXaddress2 != $vl_type) )
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{$MAXaddress2 = $vl_type;}
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if ( ($vl_field == 'address3') and ($MAXaddress3 != $vl_type) )
|
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{$MAXaddress3 = $vl_type;}
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if ( ($vl_field == 'city') and ($MAXcity != $vl_type) )
|
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{$MAXcity = $vl_type;}
|
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if ( ($vl_field == 'state') and ($MAXstate != $vl_type) )
|
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{$MAXstate = $vl_type;}
|
|
if ( ($vl_field == 'province') and ($MAXprovince != $vl_type) )
|
|
{$MAXprovince = $vl_type;}
|
|
if ( ($vl_field == 'postal_code') and ($MAXpostal_code != $vl_type) )
|
|
{$MAXpostal_code = $vl_type;}
|
|
if ( ($vl_field == 'alt_phone') and ($MAXalt_phone != $vl_type) )
|
|
{$MAXalt_phone = $vl_type;}
|
|
if ( ($vl_field == 'email') and ($MAXemail != $vl_type) )
|
|
{$MAXemail = $vl_type;}
|
|
if ( ($vl_field == 'security_phrase') and ($MAXsecurity_phrase != $vl_type) )
|
|
{$MAXsecurity_phrase = $vl_type;}
|
|
if ( ($vl_field == 'country_code') and ($MAXcountry_code != $vl_type) )
|
|
{$MAXcountry_code = $vl_type;}
|
|
if ( ($vl_field == 'owner') and ($MAXowner != $vl_type) )
|
|
{$MAXowner = $vl_type;}
|
|
}
|
|
$s++;
|
|
}
|
|
##### END vicidial_list FIELD LENGTH LOOKUP #####
|
|
|
|
//Added by Poundteam for QC. Gather record data to display on page and prepopulate title and hrefs, etc.
|
|
$stmt="SELECT * from vicidial_list A inner join vicidial_lists B on A.list_id=B.list_id inner join vicidial_campaigns C on B.campaign_id=C.campaign_id left outer join vicidial_statuses D on A.status=D.status left outer join vicidial_qc_codes E on A.status=E.code where A.lead_id='$lead_id'";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (mysqli_num_rows ($rslt) < '1' )
|
|
{
|
|
if($DB) { echo "$stmt\n"; }
|
|
exit();
|
|
}
|
|
$row=mysqli_fetch_assoc($rslt);
|
|
$original_record = $row;
|
|
$campaign_id = $row['campaign_id'];
|
|
$campaign_name = $row['campaign_name'];
|
|
$phone_number = $row['phone_number'];
|
|
$phone_code = $row['phone_code'];
|
|
$lead_name = trim(trim($row['first_name'].' '.$row['middle_initial']).' '.$row['last_name']);
|
|
$scheduled_callback = $row['scheduled_callback'];
|
|
$qc_webform = $row['qc_web_form_address'];
|
|
|
|
### BEGIN Replace variables with values for qc_webform ###
|
|
$qc_webform = str_replace('--A--lead_id--B--', $row['lead_id'], $qc_webform);
|
|
$qc_webform = str_replace('--A--vendor_lead_code--B--', $row['vendor_lead_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--list_id--B--', $row['list_id'], $qc_webform);
|
|
$qc_webform = str_replace('--A--gmt_offset_now--B--', $row['gmt_offset_now'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_code--B--', $row['phone_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_number--B--', $row['phone_number'], $qc_webform);
|
|
$qc_webform = str_replace('--A--title--B--', $row['title'], $qc_webform);
|
|
$qc_webform = str_replace('--A--first_name--B--', $row['first_name'], $qc_webform);
|
|
$qc_webform = str_replace('--A--middle_initial--B--', $row['middle_initial'], $qc_webform);
|
|
$qc_webform = str_replace('--A--last_name--B--', $row['last_name'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address1--B--', $row['address1'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address2--B--', $row['address2'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address3--B--', $row['address3'], $qc_webform);
|
|
$qc_webform = str_replace('--A--city--B--', $row['city'], $qc_webform);
|
|
$qc_webform = str_replace('--A--state--B--', $row['state'], $qc_webform);
|
|
$qc_webform = str_replace('--A--province--B--', $row['province'], $qc_webform);
|
|
$qc_webform = str_replace('--A--postal_code--B--', $row['postal_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--country_code--B--', $row['country_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--gender--B--', $row['gender'], $qc_webform);
|
|
$qc_webform = str_replace('--A--date_of_birth--B--', $row['date_of_birth'], $qc_webform);
|
|
$qc_webform = str_replace('--A--alt_phone--B--', $row['alt_phone'], $qc_webform);
|
|
$qc_webform = str_replace('--A--email--B--', $row['email'], $qc_webform);
|
|
$qc_webform = str_replace('--A--security_phrase--B--', $row['security_phrase'], $qc_webform);
|
|
$qc_webform = str_replace('--A--comments--B--', $row['comments'], $qc_webform);
|
|
$qc_webform = str_replace('--A--user--B--', $row['user'], $qc_webform);
|
|
$qc_webform = str_replace('--A--campaign--B--', $row['campaign'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_login--B--', $row['phone_login'], $qc_webform);
|
|
$qc_webform = str_replace('--A--rank--B--', $row['rank'], $qc_webform);
|
|
$qc_webform = str_replace('--A--owner--B--', $row['owner'], $qc_webform);
|
|
$qc_webform = str_replace('--A--security_phrase--B--', $row['security_phrase'], $qc_webform);
|
|
$qc_webform = str_replace('--A--current_user--B--', $PHP_AUTH_USER, $qc_webform);
|
|
$qc_webform = str_replace('--A--called_count--B--', $row['called_count'], $qc_webform);
|
|
### END of replace variables code ###
|
|
|
|
$vdc_form_display = 'vdc_form_display.php';
|
|
if (preg_match("/cf_encrypt/",$active_modules))
|
|
{$vdc_form_display = 'vdc_form_display_encrypt.php';}
|
|
|
|
?>
|
|
<html>
|
|
<head>
|
|
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
|
|
<title><?php echo _QXZ("QC Modify Lead"); ?>: <?php echo "$lead_id - ".urldecode($lead_name).urldecode(" ("._QXZ("Campaign").": $campaign_id - $campaign_name)"); ?></title>
|
|
<script language="JavaScript" src="calendar_db.js"></script>
|
|
<link rel="stylesheet" href="calendar.css">
|
|
</head>
|
|
<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
|
|
|
<?php
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
|
|
echo "<CENTER><FONT FACE='Courier' COLOR=BLACK SIZE=3><a href=\"admin.php?ADD=881&campaign_id=$campaign_id\">"._QXZ("QC CAMPAIGN")." $campaign_id</a>: "._QXZ("Lead")." $lead_id - ".urldecode($lead_name)."<BR>\n";
|
|
//end_call is set by submit button to denote "save", without it this is a VIEW, with it this is a SAVE
|
|
if ($end_call > 0)
|
|
{
|
|
if($DB) { echo __LINE__."\n"; }
|
|
### update the lead record in the vicidial_list table
|
|
$stmt="UPDATE vicidial_list set status='" . mysqli_real_escape_string($link, $status) . "',title='" . mysqli_real_escape_string($link, $title) . "',first_name='" . mysqli_real_escape_string($link, $first_name) . "',middle_initial='" . mysqli_real_escape_string($link, $middle_initial) . "',last_name='" . mysqli_real_escape_string($link, $last_name) . "',address1='" . mysqli_real_escape_string($link, $address1) . "',address2='" . mysqli_real_escape_string($link, $address2) . "',address3='" . mysqli_real_escape_string($link, $address3) . "',city='" . mysqli_real_escape_string($link, $city) . "',state='" . mysqli_real_escape_string($link, $state) . "',province='" . mysqli_real_escape_string($link, $province) . "',postal_code='" . mysqli_real_escape_string($link, $postal_code) . "',country_code='" . mysqli_real_escape_string($link, $country_code) . "',alt_phone='" . mysqli_real_escape_string($link, $alt_phone) . "',phone_number='$phone_number',phone_code='$phone_code',email='" . mysqli_real_escape_string($link, $email) . "',security_phrase='" . mysqli_real_escape_string($link, $security) . "',comments='" . mysqli_real_escape_string($link, $comments) . "',rank='" . mysqli_real_escape_string($link, $rank) . "',owner='" . mysqli_real_escape_string($link, $owner) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
//STATUS just changed, re-capture all data for client!
|
|
//Added by Poundteam for QC. Gather record data to display on page and prepopulate title and hrefs, etc.
|
|
$stmt="SELECT * from vicidial_list A inner join vicidial_lists B on A.list_id=B.list_id inner join vicidial_campaigns C on B.campaign_id=C.campaign_id left outer join vicidial_statuses D on A.status=D.status left outer join vicidial_qc_codes E on A.status=E.code where A.lead_id='$lead_id'";
|
|
if($DB) { echo "$stmt\n"; }
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_assoc($rslt);
|
|
//QUALITY CONTROL CHANGE LOG BEGIN - CHANGE VERSION (VIEW VERSION IS BELOW, WHICH CREATES THE RECORD, THIS ONE MERELY MODIFIES THE EXISTING RECORD)
|
|
$new_record=$row;
|
|
//if status has changed, the join query above will have the "status" field of "vicidial_list" overwritten by the status field of "vicidial_statuses" ... which will be EMPTY if there is no matching status to the new QC status chosen. This will cause the changelog to be incorrect.
|
|
if ( strlen($new_record['status']) == '0' )
|
|
{
|
|
$new_record['status']=$new_record['code'];
|
|
}
|
|
|
|
if($original_record != $new_record)
|
|
{
|
|
//Information changed: Find out what and record it, first disable "view" logging
|
|
$qcchange='Y';
|
|
$qcchangelist='';
|
|
$qcchangecounter=0;
|
|
foreach($original_record as $key=>$value)
|
|
{
|
|
//only list the changes in the first 35 fiels, those are from the vicidial_list table (the rest are from joined tables, and the changes cascade)
|
|
if(($new_record[$key]!=$value)&&($qcchangecounter<=35)) $qcchangelist.="----$key----\n$value => $new_record[$key]\n";
|
|
$qcchangecounter++;
|
|
}
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$qcchangelist=mysqli_real_escape_string($link, $qcchangelist);
|
|
$view_epoch = preg_replace('/[^0-9]/','',$_POST['viewtime']);
|
|
$elapsed_seconds=$STARTtime-$view_epoch;
|
|
|
|
$stmt="UPDATE vicidial_qc_agent_log set save_datetime='$NOW_TIME',save_epoch='$STARTtime',elapsed_seconds='$elapsed_seconds',old_status='{$original_record['status']}',new_status='{$new_record['status']}',details='$qcchangelist'
|
|
where view_epoch='$view_epoch' and lead_id='$lead_id'";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
//QUALITY CONTROL CHANGE LOG END
|
|
$original_sales_rep = $row['user'];
|
|
$campaign_id = $row['campaign_id'];
|
|
$campaign_name = $row['campaign_name'];
|
|
$lead_name = trim(trim($row['first_name'].' '.$row['middle_initial']).' '.$row['last_name']);
|
|
$scheduled_callback = $row['scheduled_callback'];
|
|
|
|
echo "<br>"._QXZ("information modified")."<BR><BR>\n";
|
|
echo "<i><small><a href=\"$PHP_SELF?lead_id=$lead_id&DB=$DB\">"._QXZ("Go back to re-modify this QC lead")."</a></small></i><BR><BR><BR>\n";
|
|
echo "<CENTER><B><FONT FACE='Courier' COLOR=BLACK SIZE=3><a href=\"admin.php?ADD=881&campaign_id=$campaign_id\">"._QXZ("Proceed to QC CAMPAIGN")." $campaign_id "._QXZ("Queue")."</a></B><BR><BR><B><I>"._QXZ("Callback Information").":</I></B>\n";
|
|
### LOG INSERTION Admin Log Table ###
|
|
$SQL_log = "$stmt|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='LEADS', event_type='MODIFY', record_id='$lead_id', event_code='ADMIN MODIFY LEAD', event_sql=\"$SQL_log\", event_notes='';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
|
|
if ( ($dispo != $status) and ($dispo == 'CBHOLD') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status='ACTIVE';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
//Duped CBHOLD version for vicidial status type 'Scheduled Callback'
|
|
if ( ($dispo != $status) and ($scheduled_callback == 'Y') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status='ACTIVE';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
if ( ($dispo != $status) and ($dispo == 'CALLBK') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
|
|
if ( ($dispo != $status) and ($status == 'CBHOLD') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CBM_to_print = mysqli_num_rows($rslt);
|
|
if ($CBM_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$callback_id = $rowx[0];
|
|
}
|
|
else
|
|
{
|
|
$defaultappointment = date("Y-m-d H:i:s", mktime(date("H"),date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
$stmt="INSERT INTO vicidial_callbacks SET lead_id='" . mysqli_real_escape_string($link, $lead_id) . "',recipient='ANYONE',status='ACTIVE',user='$PHP_AUTH_USER',user_group='ADMIN',list_id='" . mysqli_real_escape_string($link, $list_id) . "',callback_time='$defaultappointment 12:00:00',entry_time='$NOW_TIME',comments='',campaign_id='" . mysqli_real_escape_string($link, $campaign_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Scheduled Callback added").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
}
|
|
|
|
//Duped CBHOLD version for vicidial status type 'Scheduled Callback'
|
|
//This entry creates the callback
|
|
if ( ($dispo != $status) and ($scheduled_callback == 'Y') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CBM_to_print = mysqli_num_rows($rslt);
|
|
if ($CBM_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$callback_id = $rowx[0];
|
|
}
|
|
else
|
|
{
|
|
$defaultappointment = date("Y-m-d H:i:s", mktime(date("H"),date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
$stmt="INSERT INTO vicidial_callbacks SET lead_id='" . mysqli_real_escape_string($link, $lead_id) . "',recipient='USERONLY',status='ACTIVE',user='$original_sales_rep',user_group='ADMIN',list_id='" . mysqli_real_escape_string($link, $list_id) . "',callback_time='$defaultappointment 12:00:00',entry_time='$NOW_TIME',comments='',campaign_id='" . mysqli_real_escape_string($link, $campaign_id) . "';";
|
|
$debug1=$stmt;
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Scheduled Callback added").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
}
|
|
|
|
|
|
if ( ($dispo != $status) and ($status == 'DNC') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### add lead to the internal DNC list
|
|
$stmt="INSERT INTO vicidial_dnc (phone_number) values('" . mysqli_real_escape_string($link, $phone_number) . "');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Lead added to DNC List").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
### update last record in vicidial_log table
|
|
if (($dispo != $status) and ($modify_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by call_date desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
### update last record in vicidial_closer_log table
|
|
if (($dispo != $status) and ($modify_closer_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_closer_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by closecallid desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
### update last record in vicidial_agent_log table
|
|
if (($dispo != $status) and ($modify_agent_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by agent_log_id desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
if ($add_closer_record > 0)
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$stmt="INSERT INTO vicidial_closer_log (lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed) values('" . mysqli_real_escape_string($link, $lead_id) . "','" . mysqli_real_escape_string($link, $list_id) . "','" . mysqli_real_escape_string($link, $campaign_id) . "','" . mysqli_real_escape_string($link, $parked_time) . "','$NOW_TIME','$STARTtime','1','" . mysqli_real_escape_string($link, $status) . "','" . mysqli_real_escape_string($link, $phone_code) . "','" . mysqli_real_escape_string($link, $phone_number) . "','$PHP_AUTH_USER','" . mysqli_real_escape_string($link, $comments) . "','Y')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<iframe src=\"qc_call_client_iframe.php?phone_number=$phone_number&phone_code=$phone_code&lead_id=$lead_id&list_id=$CLlist_id&stage=DISPLAY&submit_button=YES&user=$PHP_AUTH_USER&pass=$PHP_AUTH_PW&bgcolor=E6E6E6\" style=\"background-color:#FFEEFF;\" scrolling=\"auto\" frameborder=\"1\" allowtransparency=\"true\" id=\"vcFormIFrame\" name=\"qcFormIFrame\" width=\"540\" height=\"40\" STYLE=\"z-index:18\"> </iframe>\n";
|
|
//Not a "Submit" result, viewing the record (possibly with URL options such as those below which modify callback status but not record data)
|
|
if ($CBchangeUSERtoANY == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to an ANYONE callback for this lead
|
|
$stmt="UPDATE vicidial_callbacks set recipient='ANYONE' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to ANYONE")."<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeUSERtoUSER == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to a different USERONLY callback record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set user='" . mysqli_real_escape_string($link, $CBuser) . "' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record user changed to")." $CBuser<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeANYtoUSER == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to an USERONLY callback for this lead
|
|
$stmt="UPDATE vicidial_callbacks set user='" . mysqli_real_escape_string($link, $CBuser) . "',recipient='USERONLY' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to USERONLY, user").": $CBuser<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeDATE == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### change date/time of vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set callback_time='" . mysqli_real_escape_string($link, $appointment_date) . " " . mysqli_real_escape_string($link, $appointment_time) . "',comments='" . mysqli_real_escape_string($link, $comments) . "' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to")." $appointment_date $appointment_time<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
//QUALITY CONTROL LOGGING BEGIN - VIEW ONLY
|
|
//If no changes have been made, record "view" of this record.
|
|
if ($qcchange != 'Y')
|
|
{
|
|
if($DB) echo __LINE__."\n QCCHANGE != Y";
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$stmt="INSERT INTO vicidial_qc_agent_log (qc_user,qc_user_group,qc_user_ip,lead_user,web_server_ip,view_datetime,view_epoch,lead_id,list_id,campaign_id,processed)
|
|
values('" . mysqli_real_escape_string($link, $PHP_AUTH_USER) . "','$LOGuser_group','{$_SERVER['REMOTE_ADDR']}','{$original_record['user']}','{$_SERVER['SERVER_ADDR']}','$NOW_TIME','$STARTtime','" . mysqli_real_escape_string($link, $lead_id) . "','" . mysqli_real_escape_string($link, $original_record['list_id']) . "','" . mysqli_real_escape_string($link, $campaign_id) . "','N')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
//QUALITY CONTROL LOGGING END
|
|
if($DB) echo __LINE__."\n";
|
|
$stmt="SELECT count(*) from vicidial_list where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_count = $row[0];
|
|
|
|
if ($lead_count > 0)
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
##### grab vicidial_list_alt_phones records #####
|
|
$stmt="select phone_code,phone_number,alt_phone_note,alt_phone_count,active from vicidial_list_alt_phones where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by alt_phone_count limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$alts_to_print = mysqli_num_rows($rslt);
|
|
|
|
$c=0;
|
|
$alts_output = '';
|
|
while ($alts_to_print > $c)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $c))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$c++;
|
|
$alts_output .= "<tr $bgcolor>";
|
|
$alts_output .= "<td><font size=1>$c</td>";
|
|
$alts_output .= "<td><font size=2>$row[0] $row[1]</td>";
|
|
$alts_output .= "<td align=left><font size=2> $row[2]</td>\n";
|
|
$alts_output .= "<td align=left><font size=2> $row[3]</td>\n";
|
|
$alts_output .= "<td align=left><font size=2> $row[4] </td></tr>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("lead lookup FAILED for lead_id")." $lead_id $NOW_TIME\n<BR><BR>\n";
|
|
# echo "<a href=\"$PHP_SELF\">Close this window</a>\n<BR><BR>\n";
|
|
}
|
|
|
|
##### grab vicidial_log records #####
|
|
$stmt="select uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from vicidial_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by uniqueid desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$u=0;
|
|
$call_log = '';
|
|
$log_campaign = '';
|
|
while ($logs_to_print > $u)
|
|
{
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($log_campaign)<1) {$log_campaign = $row[3];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$u++;
|
|
$call_log .= "<tr $bgcolor>";
|
|
$call_log .= "<td><font size=1>$u</td>";
|
|
$call_log .= "<td><font size=2>$row[4]</td>";
|
|
$call_log .= "<td align=left><font size=2> $row[7]</td>\n";
|
|
$call_log .= "<td align=left><font size=2> $row[8]</td>\n";
|
|
$call_log .= "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[11]\" target=\"_blank\">$row[11]</A> </td>\n";
|
|
$call_log .= "<td align=right><font size=2> $row[3] </td>\n";
|
|
$call_log .= "<td align=right><font size=2> $row[2] </td>\n";
|
|
$call_log .= "<td align=right><font size=2> $row[1] </td>\n";
|
|
$call_log .= "<td align=right><font size=2> $row[15] </td>\n";
|
|
$call_log .= "<td align=right><font size=2> $row[10] </td></tr>\n";
|
|
|
|
$campaign_id = $row[3];
|
|
}
|
|
|
|
##### grab vicidial_agent_log records #####
|
|
$stmt="select agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status from vicidial_agent_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by agent_log_id desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Alogs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$y=0;
|
|
$agent_log = '';
|
|
$Alog_campaign = '';
|
|
while ($Alogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($Alog_campaign)<1) {$Alog_campaign = $row[5];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$y++;
|
|
$agent_log .= "<tr $bgcolor>";
|
|
$agent_log .= "<td><font size=1>$y</td>";
|
|
$agent_log .= "<td><font size=2>$row[3]</td>";
|
|
$agent_log .= "<td align=left><font size=2> $row[5]</td>\n";
|
|
$agent_log .= "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[7]</td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[9] </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[11] </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[13] </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[14] </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[15] </td>\n";
|
|
$agent_log .= "<td align=right><font size=2> $row[17] </td></tr>\n";
|
|
|
|
$campaign_id = $row[5];
|
|
}
|
|
|
|
##### grab vicidial_qc_agent_log records #####
|
|
//Differentiate between View and Mod
|
|
$stmt="select * from vicidial_qc_agent_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by qc_agent_log_id desc limit 100;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Alogs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo "$stmt<br>\n";
|
|
$y=0;
|
|
$qc_agent_log = '';
|
|
$Alog_campaign = '';
|
|
while ($Alogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_assoc($rslt);
|
|
if (strlen($Alog_campaign)<1) {$Alog_campaign = $row[5];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
$y++;
|
|
if (strlen($row['save_epoch'])=='0')
|
|
{ //VIEW ONLY record
|
|
$qc_agent_log .= "<tr $bgcolor>";
|
|
$qc_agent_log .= "<td><font size=1>$y</td>";
|
|
$qc_agent_log .= "<td><font size=2>{$row['view_datetime']}</td>";
|
|
$qc_agent_log .= "<td colspan='2' align='center'><font size=1 color='white'>"._QXZ("View Only - No changes")."</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2><A HREF='user_stats.php?user={$row['qc_user']}' target='_blank'>{$row['qc_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2><A HREF='user_stats.php?user={$row['lead_user']}' target='_blank'>{$row['lead_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['campaign_id']}</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['list_id']}</td>";
|
|
$qc_agent_log .= "<td align='right'><font size=2> </td>";
|
|
$qc_agent_log .= "<td align='right'> </td></tr>\n";
|
|
}
|
|
else
|
|
{ // CHANGE record
|
|
$detailtooltip=str_replace("\n", " ", $row['details']); // tool tip line break and 
 both work in IE, but not firefox.
|
|
$qc_agent_log .= "<tr $bgcolor>";
|
|
$qc_agent_log .= "<td><font size=1>$y</td>";
|
|
$qc_agent_log .= "<td><font size=2>{$row['view_datetime']}</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['old_status']}</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['new_status']}</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2><A HREF='user_stats.php?user={$row['qc_user']}' target='_blank'>{$row['qc_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2><A HREF='user_stats.php?user={$row['lead_user']}' target='_blank'>{$row['lead_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['campaign_id']}</td>";
|
|
$qc_agent_log .= "<td align='center'><font size=2>{$row['list_id']}</td>";
|
|
$qc_agent_log .= "<td align='right'><font size=2>{$row['elapsed_seconds']} </td>";
|
|
$qc_agent_log .= "<td title='$detailtooltip' align='right'><font size=2 color='yellow'>DETAILS</td></tr>\n";
|
|
}
|
|
}
|
|
|
|
##### grab vicidial_closer_log records #####
|
|
$stmt="SELECT closecallid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,queue_seconds,user_group,xfercallid,term_reason,uniqueid,agent_only from vicidial_closer_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by closecallid desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Clogs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$y=0;
|
|
$closer_log = '';
|
|
$Clog_campaign = '';
|
|
while ($Clogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($Clog_campaign)<1) {$Clog_campaign = $row[3];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$y++;
|
|
$closer_log .= "<tr $bgcolor>";
|
|
$closer_log .= "<td><font size=1>$y</td>";
|
|
$closer_log .= "<td><font size=2>$row[4]</td>";
|
|
$closer_log .= "<td align=left><font size=2> $row[7]</td>\n";
|
|
$closer_log .= "<td align=left><font size=2> $row[8]</td>\n";
|
|
$closer_log .= "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[11]\" target=\"_blank\">$row[11]</A> </td>\n";
|
|
$closer_log .= "<td align=right><font size=2> $row[3] </td>\n";
|
|
$closer_log .= "<td align=right><font size=2> $row[2] </td>\n";
|
|
$closer_log .= "<td align=right><font size=2> $row[1] </td>\n";
|
|
$closer_log .= "<td align=right><font size=2> $row[14] </td>\n";
|
|
$closer_log .= "<td align=right><font size=2> $row[17] </td></tr>\n";
|
|
|
|
$campaign_id = $row[3];
|
|
}
|
|
|
|
##### grab vicidial_list data for lead #####
|
|
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id from vicidial_list where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($row[0]) > 0)
|
|
{$lead_id = $row[0];}
|
|
$dispo = $row[3];
|
|
$tsr = $row[4];
|
|
$vendor_id = $row[5];
|
|
$list_id = $row[7];
|
|
$gmt_offset_now = $row[8];
|
|
$phone_code = $row[10];
|
|
$phone_number = $row[11];
|
|
$title = $row[12];
|
|
$first_name = $row[13];
|
|
$middle_initial = $row[14];
|
|
$last_name = $row[15];
|
|
$address1 = $row[16];
|
|
$address2 = $row[17];
|
|
$address3 = $row[18];
|
|
$city = $row[19];
|
|
$state = $row[20];
|
|
$province = $row[21];
|
|
$postal_code = $row[22];
|
|
$country_code = $row[23];
|
|
$gender = $row[24];
|
|
$date_of_birth = $row[25];
|
|
$alt_phone = $row[26];
|
|
$email = $row[27];
|
|
$security = $row[28];
|
|
$comments = $row[29];
|
|
$called_count = $row[30];
|
|
$last_local_call_time = $row[31];
|
|
$rank = $row[32];
|
|
$owner = $row[33];
|
|
$entry_list_id = $row[34];
|
|
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
echo "<br>Call information: $first_name $last_name - $phone_number<br><br><form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=end_call value=1>\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=dispo value=\"$dispo\">\n";
|
|
echo "<input type=hidden name=list_id value=\"$list_id\">\n";
|
|
echo "<input type=hidden name=campaign_id value=\"$campaign_id\">\n";
|
|
echo "<input type=hidden name=old_phone value=\"$phone_number\">\n";
|
|
echo "<input type=hidden name=server_ip value=\"$server_ip\">\n";
|
|
echo "<input type=hidden name=extension value=\"$extension\">\n";
|
|
echo "<input type=hidden name=channel value=\"$channel\">\n";
|
|
echo "<input type=hidden name=call_began value=\"$call_began\">\n";
|
|
echo "<input type=hidden name=parked_time value=\"$parked_time\">\n";
|
|
echo "<table cellpadding=1 cellspacing=0>\n";
|
|
echo "<tr><td colspan=2>$label_vendor_lead_code: $vendor_id "._QXZ("Lead ID").": $lead_id</td></tr>\n";
|
|
echo "<tr><td colspan=2>"._QXZ("Fronter").": <A HREF=\"user_stats.php?user=$tsr\">$tsr</A> "._QXZ("List ID").": $list_id "._QXZ("Called Count").": $called_count</td></tr>\n";
|
|
|
|
echo "<tr><td align=right>$label_title: </td><td align=left><input type=text name=title size=4 maxlength=$MAXtitle value=\"$title\"> \n";
|
|
echo "$label_first_name: <input type=text name=first_name size=15 maxlength=$MAXfirst_name value=\"$first_name\"> </td></tr>\n";
|
|
echo "<tr><td align=right>$label_middle_initial: </td><td align=left><input type=text name=middle_initial size=4 maxlength=$MAXmiddle_initial value=\"$middle_initial\"> \n";
|
|
echo " $label_last_name: <input type=text name=last_name size=15 maxlength=$MAXlast_name value=\"$last_name\"> </td></tr>\n";
|
|
echo "<tr><td align=right>$label_address1 : </td><td align=left><input type=text name=address1 size=40 maxlength=$MAXaddress1 value=\"$address1\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_address2 : </td><td align=left><input type=text name=address2 size=40 maxlength=$MAXaddress2 value=\"$address2\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_address3 : </td><td align=left><input type=text name=address3 size=40 maxlength=$MAXaddress3 value=\"$address3\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_city : </td><td align=left><input type=text name=city size=40 maxlength=$MAXcity value=\"$city\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_state: </td><td align=left><input type=text name=state size=2 maxlength=$MAXstate value=\"$state\"> \n";
|
|
echo " $label_postal_code: <input type=text name=postal_code size=10 maxlength=$MAXpostal_code value=\"$postal_code\"> </td></tr>\n";
|
|
|
|
echo "<tr><td align=right>$label_province : </td><td align=left><input type=text name=province size=30 maxlength=$MAXprovince value=\"$province\"></td></tr>\n";
|
|
echo "<tr><td align=right>Country : </td><td align=left><input type=text name=country_code size=3 maxlength=$MAXcountry_code value=\"$country_code\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_phone_number : </td><td align=left><input type=text name=phone_number size=18 maxlength=$MAXphone_number value=\"$phone_number\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_phone_code : </td><td align=left><input type=text name=phone_code size=10 maxlength=$MAXphone_code value=\"$phone_code\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_alt_phone : </td><td align=left><input type=text name=alt_phone size=12 maxlength=$MAXalt_phone value=\"$alt_phone\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_email : </td><td align=left><input type=text name=email size=40 maxlength=$MAXemail value=\"$email\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_security_phrase : </td><td align=left><input type=text name=security size=40 maxlength=$MAXsecurity_phrase value=\"$security\"></td></tr>\n";
|
|
echo "<tr><td align=right>Rank : </td><td align=left><input type=text name=rank size=7 maxlength=5 value=\"$rank\"></td></tr>\n";
|
|
echo "<tr><td align=right>Owner : </td><td align=left><input type=text name=owner size=22 maxlength=$MAXowner value=\"$owner\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_comments : </td><td align=left><TEXTAREA name=comments ROWS=3 COLS=65>$comments</TEXTAREA></td></tr>\n";
|
|
$stmt="SELECT user_id, timestamp, list_id, campaign_id, comment from vicidial_comments where lead_id='$lead_id' order by timestamp";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row_count = mysqli_num_rows($rslt);
|
|
$o=0;
|
|
$comments=false;
|
|
while ($row_count > $o)
|
|
{
|
|
if (!$comments)
|
|
{
|
|
echo "<tr><td colspan='2' align=center><b>"._QXZ("Comment History")."</b></td></tr>\n";
|
|
$comments=true;
|
|
}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
echo "<tr><td align=right>$rowx[0] : </td><td align=left><hr>$rowx[1]<br><b>"._QXZ("List ID").":</b> $rowx[2]; <b>"._QXZ("Campaign ID").":</b> $rowx[3]<br>$rowx[4]</td></tr>\n";
|
|
$o++;
|
|
}
|
|
|
|
if ($comments)
|
|
{
|
|
echo "<tr><td align=center></td><td><hr></td></tr>\n";
|
|
}
|
|
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("QC Result").": </td><td align=left><select size=1 name=status>\n";
|
|
|
|
//This section reserved for future expansion (when each campaign will have its own list of QC Result Codes instead of using the the entire master set)
|
|
// $list_campaign='';
|
|
// $stmt="SELECT campaign_id from vicidial_lists where list_id='$list_id'";
|
|
// $rslt=mysql_to_mysqli($stmt, $link);
|
|
// if ($DB) {echo "$stmt\n";}
|
|
// $Cstatuses_to_print = mysqli_num_rows($rslt);
|
|
// if ($Cstatuses_to_print > 0)
|
|
// {
|
|
// $row=mysqli_fetch_row($rslt);
|
|
// $list_campaign = $row[0];
|
|
// }
|
|
|
|
$stmt="SELECT code,code_name,qc_result_type from vicidial_qc_codes order by code_name";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$statuses_list='';
|
|
|
|
$o=0;
|
|
$DS=0;
|
|
$statuses_list = "<option SELECTED value=\"$dispo\">$dispo</option>\n"; $DS++;
|
|
while ($statuses_to_print > $o)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
|
$o++;
|
|
}
|
|
|
|
$stmt="SELECT status,status_name,selectable,campaign_id,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable from vicidial_campaign_statuses where selectable='Y' and campaign_id='$list_campaign' order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CAMPstatuses_to_print = mysqli_num_rows($rslt);
|
|
|
|
$o=0;
|
|
$CBhold_set=0;
|
|
//This function gathers campaign specific statuses to display as dispositions for this record (Note Added by Poundteam)
|
|
//This function is disabled in QC (statuses are generated from qc codes instead)
|
|
while ($CAMPstatuses_to_print > $o)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
if ( (strlen($dispo) == strlen($rowx[0])) and (preg_match("/$dispo/",$rowx[0])) )
|
|
{$statuses_list .= "<option SELECTED value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n"; $DS++;}
|
|
else
|
|
{$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";}
|
|
if ($rowx[0] == 'CBHOLD') {$CBhold_set++;}
|
|
$o++;
|
|
}
|
|
|
|
if ($dispo == 'CBHOLD') {$CBhold_set++;}
|
|
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
if ($DS < 1)
|
|
{$statuses_list .= "<option SELECTED value=\"$dispo\">$dispo</option>\n";}
|
|
if ($CBhold_set < 1)
|
|
{$statuses_list .= "<option value=\"CBHOLD\">"._QXZ("CBHOLD - Scheduled Callback")."</option>\n";}
|
|
echo "$statuses_list";
|
|
echo "</select> <i>("._QXZ("with")." $list_campaign "._QXZ("statuses").")</i></td></tr>\n";
|
|
|
|
// Section Modified for QC Functionality By PoundTeam
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify vicidial log </td><td align=left><input type=checkbox name=modify_logs value=\"1\" CHECKED></td></tr>\n";
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify agent log </td><td align=left><input type=checkbox name=modify_agent_logs value=\"1\" CHECKED></td></tr>\n";
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify closer log </td><td align=left><input type=checkbox name=modify_closer_logs value=\"1\"></td></tr>\n";
|
|
echo "<tr bgcolor=#B6D3FC><td align=left>"._QXZ("Disable QC log entry")." </td><td align=left><input type=checkbox name=add_qc_record value=\"1\">("._QXZ("this feature is not active yet").")</td></tr>\n";
|
|
|
|
echo "<tr><td colspan=2 align=center><input type=submit name=submit value=\""._QXZ("SUBMIT")."\"></td></tr>\n";
|
|
echo "<tr><td align=right>";
|
|
if (strlen($qc_webform) > 4)
|
|
{
|
|
echo "<a href=\"$qc_webform\">"._QXZ("QC Webform")."</a>\n";
|
|
}
|
|
echo "</td><td></td></tr>\n";
|
|
echo "<input type=hidden name=viewtime value='$STARTtime' /></table></form>\n";
|
|
echo "<BR><BR><BR>\n";
|
|
|
|
echo "<TABLE BGCOLOR=#B6D3FC WIDTH=750><TR><TD>\n";
|
|
echo _QXZ("Callback Details").":<BR><CENTER>\n";
|
|
//Added scheduled_callback regular statuses option
|
|
if ( ($dispo == 'CALLBK') or ($dispo == 'CBHOLD') || $scheduled_callback=='Y' )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id,lead_id,list_id,campaign_id,status,entry_time,callback_time,modify_date,user,recipient,comments,user_group from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CB_to_print = mysqli_num_rows($rslt);
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
|
|
if ($CB_to_print>0)
|
|
{
|
|
if ($rowx[9] == 'USERONLY')
|
|
{
|
|
echo "<br><form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=CBchangeUSERtoANY value=\"YES\">\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=callback_id value=\"$rowx[0]\">\n";
|
|
echo "<input type=submit name=submit value=\""._QXZ("CHANGE TO ANYONE CALLBACK")."\"><input type=hidden name=viewtime value='$STARTtime' /></form><BR>\n";
|
|
|
|
echo "<br><form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=CBchangeUSERtoUSER value=\"YES\">\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=callback_id value=\"$rowx[0]\">\n";
|
|
echo _QXZ("New Callback Owner UserID").": <input type=text name=CBuser size=18 maxlength=20 value=\"$rowx[8]\"> \n";
|
|
echo "<input type=submit name=submit value=\""._QXZ("CHANGE USERONLY CALLBACK USER")."\"><input type=hidden name=viewtime value='$STARTtime' /></form><BR>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<br><form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=CBchangeANYtoUSER value=\"YES\">\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=callback_id value=\"$rowx[0]\">\n";
|
|
echo _QXZ("New Callback Owner UserID").": <input type=text name=CBuser size=18 maxlength=20 value=\"$rowx[8]\"> \n";
|
|
echo "<input type=submit name=submit value=\""._QXZ("CHANGE TO USERONLY CALLBACK")."\"><input type=hidden name=viewtime value='$STARTtime' /></form><BR>\n";
|
|
}
|
|
|
|
$appointment_datetimeARRAY = explode(" ",$rowx[6]);
|
|
$appointment_date = $appointment_datetimeARRAY[0];
|
|
$appointment_timeARRAY = explode(":",$appointment_datetimeARRAY[1]);
|
|
$appointment_hour = $appointment_timeARRAY[0];
|
|
$appointment_min = $appointment_timeARRAY[1];
|
|
|
|
?>
|
|
|
|
<FORM METHOD=POST NAME=vsn ID=vsn ACTION="<?php echo $PHP_SELF ?>">
|
|
<BR><?php echo _QXZ("Change Scheduled Callback Date"); ?>:<BR>
|
|
|
|
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=2 WIDTH=700>
|
|
<TR><TD COLSPAN=2 ALIGN=CENTER>
|
|
<input type=hidden name=DB id=DB value=<?php echo $DB ?>>
|
|
<input type=hidden name=CBchangeDATE value="YES">
|
|
<input type=hidden name=lead_id id=lead_id value="<?php echo $lead_id ?>">
|
|
<input type=hidden name=callback_id value="<?php echo $rowx[0] ?>">
|
|
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA"><?php echo _QXZ("CallBack Date/Time"); ?>: </FONT></TD><TD ALIGN=LEFT><input type=text name=appointment_date id=appointment_date size=10 maxlength=10 value="<?php echo $appointment_date ?>">
|
|
|
|
<script type="text/javascript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vsn',
|
|
// input name
|
|
'controlname': 'appointment_date'
|
|
},{
|
|
'months' : [_QXZ("January"), 'February', 'March', 'April', 'May', 'June', 'July', 'August', 'September', 'October', 'November', 'December'],
|
|
'weekdays' : ['Su', 'Mo', 'Tu', 'We', 'Th', 'Fr', 'Sa'],
|
|
'yearscroll': false, // show year scroller
|
|
'weekstart': 0, // first day of week: 0-Su or 1-Mo
|
|
'centyear' : 70, // 2 digit years less than 'centyear' are in 20xx, othewise in 19xx.
|
|
'imgpath' : './images/' // directory with calendar images
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
|
|
<input type=hidden name=appointment_time id=appointment_time value="<?php echo $appointment_time ?>">
|
|
<SELECT name=appointment_hour id=appointment_hour>
|
|
<option>00</option>
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
<option>13</option>
|
|
<option>14</option>
|
|
<option>15</option>
|
|
<option>16</option>
|
|
<option>17</option>
|
|
<option>18</option>
|
|
<option>19</option>
|
|
<option>20</option>
|
|
<option>21</option>
|
|
<option>22</option>
|
|
<option>23</option>
|
|
<OPTION value="<?php echo $appointment_hour ?>" selected><?php echo $appointment_hour ?></OPTION>
|
|
</SELECT>:
|
|
<SELECT name=appointment_min id=appointment_min>
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
<OPTION value="<?php echo $appointment_min ?>" selected><?php echo $appointment_min ?></OPTION>
|
|
</SELECT>
|
|
|
|
</TD>
|
|
</TR>
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD align=center colspan=2>
|
|
<?php echo _QXZ("Comments"); ?>:
|
|
|
|
<TEXTAREA name=comments ROWS=3 COLS=65><?php echo $rowx[10] ?></TEXTAREA>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD align=center colspan=2>
|
|
|
|
<SCRIPT type="text/javascript">
|
|
|
|
function submit_form()
|
|
{
|
|
var appointment_hourFORM = document.getElementById('appointment_hour');
|
|
var appointment_hourVALUE = appointment_hourFORM[appointment_hourFORM.selectedIndex].text;
|
|
var appointment_minFORM = document.getElementById('appointment_min');
|
|
var appointment_minVALUE = appointment_minFORM[appointment_minFORM.selectedIndex].text;
|
|
|
|
document.vsn.appointment_time.value = appointment_hourVALUE + ":" + appointment_minVALUE + ":00";
|
|
|
|
document.vsn.submit();
|
|
}
|
|
|
|
</SCRIPT>
|
|
|
|
<input type=button value="<?php echo _QXZ("SUBMIT"); ?>" name=smt id=smt onClick="submit_form()">
|
|
</TD>
|
|
</TR>
|
|
<input type=hidden name=viewtime value='<?php echo $STARTtime; ?>' />
|
|
</TABLE>
|
|
</FORM>
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
echo "<BR>"._QXZ("No Callback records found")."<BR>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
//Modifed text to allow for other than CBHOLD via custom statuses with scheduled callback chosen
|
|
echo "<BR>"._QXZ("If you want to change this lead to a scheduled callback, first change the Disposition to CBHOLD or similar, then submit and you will be able to set the callback date and time.")."<BR>\n";
|
|
}
|
|
echo "</TD></TR></TABLE>\n";
|
|
|
|
echo "<br><br>\n";
|
|
|
|
echo "<center>\n";
|
|
|
|
if ($c > 0)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
echo "<B>"._QXZ("EXTENDED ALTERNATE PHONE NUMBERS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=550 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("ALT PHONE")." </td><td align=left><font size=2>"._QXZ("ALT NOTE")."</td><td align=left><font size=2> "._QXZ("ALT COUNT")."</td><td align=left><font size=2> "._QXZ("ACTIVE")."</td></tr>\n";
|
|
|
|
echo "$alts_output\n";
|
|
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n";
|
|
}
|
|
|
|
|
|
|
|
### iframe for custom fields display/editing
|
|
if ($custom_fields_enabled > 0)
|
|
{
|
|
$CLlist_id = $list_id;
|
|
if (strlen($entry_list_id) > 2)
|
|
{$CLlist_id = $entry_list_id;}
|
|
$stmt="SHOW TABLES LIKE \"custom_$CLlist_id\";";
|
|
if ($DB>0) {echo "$stmt";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$tablecount_to_print = mysqli_num_rows($rslt);
|
|
if ($tablecount_to_print > 0)
|
|
{
|
|
$stmt="SELECT count(*) from custom_$CLlist_id where lead_id='$lead_id';";
|
|
if ($DB>0) {echo "$stmt";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$fieldscount_to_print = mysqli_num_rows($rslt);
|
|
if ($fieldscount_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$custom_records_count = $rowx[0];
|
|
|
|
echo "<B>"._QXZ("CUSTOM FIELDS FOR THIS LEAD").":</B><BR>\n";
|
|
echo "<iframe src=\"../agc/$vdc_form_display?lead_id=$lead_id&list_id=$CLlist_id&stage=DISPLAY&submit_button=YES&user=$PHP_AUTH_USER&pass=$PHP_AUTH_PW&bcrypt=OFF&bgcolor=E6E6E6\" style=\"background-color:transparent;\" scrolling=\"auto\" frameborder=\"2\" allowtransparency=\"true\" id=\"vcFormIFrame\" name=\"vcFormIFrame\" width=\"740\" height=\"300\" STYLE=\"z-index:18\"> </iframe>\n";
|
|
echo "<BR><BR>";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
echo "<B>"._QXZ("CALLS TO THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("TSR")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td><td align=right><font size=2> "._QXZ("PHONE")."</td></tr>\n";
|
|
|
|
echo "$call_log\n";
|
|
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n";
|
|
|
|
echo "<B>"._QXZ("CLOSER RECORDS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("TSR")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("WAIT")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
|
|
echo "$closer_log\n";
|
|
|
|
echo "</TABLE></center>\n";
|
|
echo "<BR><BR>\n";
|
|
|
|
|
|
echo "<B>"._QXZ("AGENT LOG RECORDS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("CAMPAIGN")."</td><td align=left><font size=2> "._QXZ("TSR")."</td><td align=left><font size=2> "._QXZ("PAUSE")."</td><td align=right><font size=2> "._QXZ("WAIT")."</td><td align=right><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("STATUS")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2> "._QXZ("SUB")."</td></tr>\n";
|
|
|
|
echo "$agent_log\n";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n";
|
|
echo "<B>"._QXZ("QUALITY CONTROL LOG RECORDS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=center><font size=2>"._QXZ("OLD STATUS")."</td><td align=center><font size=2>"._QXZ("NEW STATUS")."</td><td align=center><font size=2>"._QXZ("QC USER")."</td><td align=center><font size=2>"._QXZ("AGENT")."</td><td align=center><font size=2>"._QXZ("CAMPAIGN")."</td><td align=center><font size=2>"._QXZ("LIST")."</td><td align=center><font size=2>"._QXZ("ELAPSED")."</td><td align=center><font size=2> </td></tr>\n";
|
|
echo "$qc_agent_log\n";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n";
|
|
|
|
echo "<B>"._QXZ("RECORDINGS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=750 cellspacing=1 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td align=left><font size=2> "._QXZ("LEAD")."</td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("SECONDS")." </td><td align=left><font size=2> "._QXZ("RECID")."</td><td align=center><font size=2>"._QXZ("FILENAME")."</td><td align=left><font size=2>"._QXZ("LOCATION")."</td><td align=left><font size=2>"._QXZ("TSR")."</td><td align=left><font size=2> </td></tr>\n";
|
|
|
|
$stmt="select recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by recording_id desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
if ($DB) {echo "$logs_to_print|$stmt|\n";}
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$location = $row[11];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="select recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
$play_audio='<td align=left><font size=2> </font></td>';
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{
|
|
if ($log_recording_access<1)
|
|
{
|
|
$play_audio = "<td align=left><font size=2> <audio controls preload=\"none\"> <source src ='$location' type='audio/wav' > <source src ='$location' type='audio/mpeg' >"._QXZ("No browser audio playback support")."</audio> </td>\n";
|
|
$location = "<a href=\"$location\">$locat</a>";
|
|
}
|
|
else
|
|
{
|
|
$location = "<a href=\"recording_log_redirect.php?recording_id=$row[0]&lead_id=$row[12]&search_archived_data=0\">$locat</a>";
|
|
}
|
|
}
|
|
else
|
|
{$location = $locat;}
|
|
$u++;
|
|
echo "<tr $bgcolor>";
|
|
echo "<td><font size=1>$u</td>";
|
|
echo "<td align=left><font size=2> $row[12] </td>";
|
|
echo "<td align=left><font size=1> $row[4] </td>\n";
|
|
echo "<td align=left><font size=2> $row[8] </td>\n";
|
|
echo "<td align=left><font size=2> $row[0] </td>\n";
|
|
echo "<td align=center><font size=1> $row[10] </td>\n";
|
|
echo "<td align=left><font size=2> $location </td>\n";
|
|
echo "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[13]\" target=\"_blank\">$row[13]</A> </td>";
|
|
echo "$play_audio";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
|
|
echo "</TABLE><BR><BR>\n";
|
|
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 9 and modify_leads='1';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$admin_display=$row[0];
|
|
if ($admin_display > 0)
|
|
{
|
|
echo "<a href=\"admin.php?ADD=720000000000000&stage=$lead_id&category=LEADS\">"._QXZ("Click here to see Lead Modify changes to this lead")."</a>\n";
|
|
}
|
|
|
|
echo "</center>\n";
|
|
}
|
|
|
|
|
|
$ENDtime = date("U");
|
|
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
echo "\n\n\n<br><br><br>\n\n";
|
|
|
|
|
|
echo "<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."</font>";
|
|
|
|
|
|
?>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?php
|
|
if($DB)
|
|
{
|
|
echo "<pre>"._QXZ("original_record").":<br>";
|
|
print_r($original_record);
|
|
echo "<pre>"._QXZ("new_record").":<br>";
|
|
print_r($new_record);
|
|
echo _QXZ("scheduled_callback").":<br>";
|
|
print_r($scheduled_callback);
|
|
echo _QXZ("debug1").":<br>";
|
|
print_r($debug1);
|
|
echo _QXZ("Post").":<br>";
|
|
print_r($_POST);
|
|
echo _QXZ("qcchangelist").":<br>";
|
|
print_r($qcchangelist);
|
|
echo "</pre>";
|
|
}
|
|
exit;
|
|
|
|
?>
|