mattf
6e22100bb2
For the agent time detail report, Added agent screen visibility stats For vicidial.php, Small change for agent screen visibility logging on logout git-svn-id: svn://192.168.202.10@3392 3d104415-ff17-0410-8863-d5cf3c621b8a
1913 lines
94 KiB
PHP
1913 lines
94 KiB
PHP
<?php
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# user_stats.php
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#
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# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1743 - Added variable filtering to eliminate SQL injection attack threat
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# 61201-1136 - Added recordings display and changed calls to time range with 10000 limit
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# 70118-1605 - Added user group column to login/out and calls lists
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# 70702-1231 - Added recording location link and truncation
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# 80117-0316 - Added vicidial_user_closer_log entries to display
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# 80501-0506 - Added Hangup Reason to logs display
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# 80523-2012 - Added vicidial timeclock records display
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# 80617-1402 - Fixed timeclock total logged-in time
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# 81210-1634 - Added server recording display options
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# 90208-0504 - Added link to multi-day report and fixed call status summary section
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# 90305-1226 - Added user_call_log manual dial logs
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# 90310-0734 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 90524-2009 - Changed time display to use functions.php
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# 91130-2037 - Added user closer log manager flag display
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# 100126-0847 - Added DID log display options
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# 100203-1008 - Added agent activity log section
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# 100216-0042 - Added popup date selector
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# 100425-0115 - Added more login data
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100908-1205 - Added customer 3way hangup flags to user calls display
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110218-1523 - Added searches display
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# 110703-1836 - Added download option
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# 110718-1204 - Added skipped manual dial leads display
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# 111103-1050 - Added admin_hide_phone_data and admin_hide_lead_data options
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# 111106-1105 - Added user_group restrictions
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# 120223-2135 - Removed logging of good login passwords if webroot writable is enabled
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# 121222-2152 - Added email log display
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# 130124-1740 - Added option to display first and last name of lead
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# 130414-0146 - Added report logging
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# 130610-0938 - Finalized changing of all ereg instances to preg
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# 130616-0059 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130625-1341 - Added phone login and phone_ip display to login/logout section
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# 130901-0836 - Changed to mysqli PHP functions
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# 131016-2102 - Added checking for level 8 add-copy restriction
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# 131122-0705 - Added pause_code_rpt option coming from Agent Time Detail report
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# 140108-0709 - Added webserver and hostname to report logging
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# 141114-0025 - Finalized adding QXZ translation to all admin files
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# 141229-1836 - Added code for on-the-fly language translations display
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# 150804-0749 - Added call status as option, Issue #883
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# 151227-1839 - Added option to search archived data
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# 160104-1226 - Added call type field to the agent activity table
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# 160112-0759 - Added link to direct to recording logging page
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# 160325-1430 - Changes for sidebar update
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# 160508-0807 - Added colors features
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# 161030-0829 - Fixed excess load Issue #963
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# 170228-1626 - Change to display emergency manager logout note
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# 170409-1555 - Added IP List validation code
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# 170412-2150 - Added park_rpt display option
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# 180323-2308 - Fix for user time calculation, subtracted queue_seconds
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# 180410-1754 - Added Agent lead switch log and manager pause code approval log displays
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# 190310-2206 - Added indication of muted recordings by agent
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# 191013-0843 - Fixes for PHP7
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# 200501-0811 - Added NVAuser option for NVA recordings user column
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# 200702-1710 - Added ANI to INBOUND/CLOSER records for NVAuser, added secondary check to find lead ID for DIDs
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# 210317-0058 - Changed lead-modify page links to javascript because of Chrome
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# 210319-1338 - Added HELP pop-ups for each section, added agent browser visibility log stats to agent activity section, reformatted most sections
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$report_name = 'User Stats';
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$db_source = 'M';
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$firstlastname_display_user_stats=0;
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$add_copy_disabled=0;
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["did_id"])) {$did_id=$_GET["did_id"];}
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elseif (isset($_POST["did_id"])) {$did_id=$_POST["did_id"];}
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if (isset($_GET["did"])) {$did=$_GET["did"];}
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elseif (isset($_POST["did"])) {$did=$_POST["did"];}
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if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];}
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elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];}
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elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["pause_code_rpt"])) {$pause_code_rpt=$_GET["pause_code_rpt"];}
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elseif (isset($_POST["pause_code_rpt"])) {$pause_code_rpt=$_POST["pause_code_rpt"];}
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if (isset($_GET["park_rpt"])) {$park_rpt=$_GET["park_rpt"];}
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elseif (isset($_POST["park_rpt"])) {$park_rpt=$_POST["park_rpt"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (isset($_GET["NVAuser"])) {$NVAuser=$_GET["NVAuser"];}
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elseif (isset($_POST["NVAuser"])) {$NVAuser=$_POST["NVAuser"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,user_territories_active,webroot_writable,allow_emails,level_8_disable_add,enable_languages,language_method,log_recording_access,admin_screen_colors,mute_recordings FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSoutbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$user_territories_active = $row[4];
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$webroot_writable = $row[5];
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$allow_emails = $row[6];
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$SSlevel_8_disable_add = $row[7];
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$SSenable_languages = $row[8];
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$SSlanguage_method = $row[9];
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$log_recording_access = $row[10];
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$SSadmin_screen_colors = $row[11];
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$SSmute_recordings = $row[12];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_log", "vicidial_agent_log", "vicidial_closer_log", "vicidial_user_log", "vicidial_timeclock_log", "vicidial_user_closer_log", "vicidial_email_log", "call_log", "recording_log", "user_call_log", "vicidial_lead_search_log", "vicidial_agent_skip_log","vicidial_agent_visibility_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
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$vicidial_user_log_table=use_archive_table("vicidial_user_log");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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$vicidial_agent_visibility_log_table="vicidial_agent_visibility_log";
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$vicidial_timeclock_log_table=use_archive_table("vicidial_timeclock_log");
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$vicidial_user_closer_log_table=use_archive_table("vicidial_user_closer_log");
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$vicidial_email_log_table=use_archive_table("vicidial_email_log");
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$recording_log_table=use_archive_table("recording_log");
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$user_call_log_table=use_archive_table("user_call_log");
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$vicidial_lead_search_log_table=use_archive_table("vicidial_lead_search_log");
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$vicidial_agent_skip_log_table=use_archive_table("vicidial_agent_skip_log");
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$vicidial_agent_function_log=use_archive_table("vicidial_agent_function_log");
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$call_log_table=use_archive_table("call_log");
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$vicidial_log_table=use_archive_table("vicidial_log");
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}
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else
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{
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$vicidial_closer_log_table="vicidial_closer_log";
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$vicidial_user_log_table="vicidial_user_log";
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$vicidial_agent_log_table="vicidial_agent_log";
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$vicidial_agent_visibility_log_table="vicidial_agent_visibility_log";
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$vicidial_timeclock_log_table="vicidial_timeclock_log";
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$vicidial_user_closer_log_table="vicidial_user_closer_log";
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$vicidial_email_log_table="vicidial_email_log";
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$recording_log_table="recording_log";
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$user_call_log_table="user_call_log";
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$vicidial_lead_search_log_table="vicidial_lead_search_log";
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$vicidial_agent_skip_log_table="vicidial_agent_skip_log";
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$vicidial_agent_function_log="vicidial_agent_function_log";
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$call_log_table="call_log";
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$vicidial_log_table="vicidial_log";
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}
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#############
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$STARTtime = date("U");
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$TODAY = date("Y-m-d");
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if ( (!isset($begin_date)) or (strlen($begin_date) < 10) ) {$begin_date = $TODAY;}
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if ( (!isset($end_date)) or (strlen($end_date) < 10) ) {$end_date = $TODAY;}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$did_id = preg_replace("/'|\"|\\\\|;/","",$did_id);
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$did = preg_replace("/'|\"|\\\\|;/","",$did);
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$begin_date = preg_replace("/'|\"|\\\\|;/","",$begin_date);
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$end_date = preg_replace("/'|\"|\\\\|;/","",$end_date);
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$user = preg_replace("/'|\"|\\\\|;/","",$user);
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$call_status = preg_replace("/'|\"|\\\\|;/","",$call_status);
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$NVAuser = preg_replace("/'|\"|\\\\|;/","",$NVAuser);
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if ($call_status != "")
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{
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$query_call_status = "and status='$call_status'";
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$VLquery_call_status = "and vlog.status='$call_status'";
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}
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else
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{
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$query_call_status = '';
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$VLquery_call_status = '';
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}
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$CS_vicidial_id_list='';
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$CS_vicidial_id_list_SQL='';
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_level from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_level =$row[0];
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if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0))
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{$add_copy_disabled++;}
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require("screen_colors.php");
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$Mhead_color = $SSstd_row5_background;
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$Mmain_bgcolor = $SSmenu_background;
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$Mhead_color = $SSstd_row5_background;
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$date = date("r");
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$ip = getenv("REMOTE_ADDR");
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$browser = getenv("HTTP_USER_AGENT");
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $query_date, $end_date, $call_status, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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|
|
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=1;
|
|
$db_source = 'S';
|
|
require("dbconnect_mysqli.php");
|
|
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
|
|
}
|
|
|
|
$stmt="SELECT full_name,user_group,admin_hide_lead_data,admin_hide_phone_data from vicidial_users where user='$PHP_AUTH_USER';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGfullname = $row[0];
|
|
$LOGuser_group = $row[1];
|
|
$LOGadmin_hide_lead_data = $row[2];
|
|
$LOGadmin_hide_phone_data = $row[3];
|
|
|
|
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';";
|
|
if ($DB) {$MAIN.="|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_reports = $row[1];
|
|
$LOGadmin_viewable_groups = $row[2];
|
|
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$vuLOGadmin_viewable_groupsSQL='';
|
|
$whereLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$vuLOGadmin_viewable_groupsSQL = "and vicidial_users.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
|
|
if (strlen($user) > 0)
|
|
{
|
|
if ($did > 0)
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$allowed_count = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$allowed_count = $row[0];
|
|
}
|
|
|
|
if ($allowed_count < 1)
|
|
{
|
|
echo _QXZ("This user does not exist").": |$PHP_AUTH_USER|$user|\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
|
|
exit;
|
|
}
|
|
|
|
if ($did > 0)
|
|
{
|
|
$stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$full_name = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT full_name from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$full_name = $row[0];
|
|
}
|
|
|
|
|
|
|
|
$HEADER.="<html>\n";
|
|
$HEADER.="<head>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
|
|
$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>\n";
|
|
|
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
|
|
if ($did > 0)
|
|
{$HEADER.="<title>"._QXZ("ADMINISTRATION: DID Call Stats");}
|
|
else
|
|
{$HEADER.="<title>"._QXZ("ADMINISTRATION").": "._QXZ("$report_name");}
|
|
|
|
|
|
|
|
##### BEGIN Set variables to make header show properly #####
|
|
$ADD = '3';
|
|
$hh = 'users';
|
|
$sh = 'stats';
|
|
$LOGast_admin_access = '1';
|
|
$ADMIN = 'admin.php';
|
|
$page_width='770';
|
|
$section_width='750';
|
|
$header_font_size='3';
|
|
$subheader_font_size='2';
|
|
$subcamp_font_size='2';
|
|
$header_selected_bold='<b>';
|
|
$header_nonselected_bold='';
|
|
$users_color = '#FFFF99';
|
|
$users_font = 'BLACK';
|
|
$users_color = '#E6E6E6';
|
|
$subcamp_color = '#C6C6C6';
|
|
|
|
if ($did > 0)
|
|
{
|
|
$hh = 'ingroups';
|
|
$sh = 'listdid';
|
|
$ADD = '3311';
|
|
$ingroups_color = '#FFFF99';
|
|
$ingroups_font = 'BLACK';
|
|
$ingroups_color = '#E6E6E6';
|
|
}
|
|
##### END Set variables to make header show properly #####
|
|
|
|
#require("admin_header.php");
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
|
|
|
|
$MAIN.="<TABLE WIDTH=970 BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR BGCOLOR=#E6E6E6><TD ALIGN=LEFT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>\n";
|
|
if ($did > 0)
|
|
{$MAIN.="<B> "._QXZ("DID Call Stats for")." $user";}
|
|
else
|
|
{$MAIN.="<B> "._QXZ("User Stats for")." $user";}
|
|
|
|
$MAIN.="</TD><TD ALIGN=RIGHT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> </TD></TR>\n";
|
|
|
|
$MAIN.="<TR BGCOLOR=\"#$SSframe_background\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><B> \n";
|
|
|
|
$download_link="$PHP_SELF?DB=$DB&pause_code_rpt=$pause_code_rpt&park_rpt=$park_rpt&did_id=$did_id&did=$did&begin_date=$begin_date&end_date=$end_date&user=$user&submit=$submit&search_archived_data=$search_archived_data&NVAuser=$NVAuser\n";
|
|
|
|
$MAIN.="<form action=$PHP_SELF method=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<input type=hidden name=DB value=\"$DB\">\n";
|
|
$MAIN.="<input type=hidden name=NVAuser value=\"$NVAuser\">\n";
|
|
$MAIN.="<input type=hidden name=did_id value=\"$did_id\">\n";
|
|
$MAIN.="<input type=hidden name=did value=\"$did\">\n";
|
|
$MAIN.="<input type=hidden name=pause_code_rpt value=\"$pause_code_rpt\">\n";
|
|
$MAIN.="<input type=hidden name=park_rpt value=\"$park_rpt\">\n";
|
|
$MAIN.="<input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10>";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'begin_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.=" "._QXZ("to")." <input type=text name=end_date value=\"$end_date\" size=10 maxsize=10>";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script> $NWB#user_stats-date_field$NWE\n";
|
|
|
|
if (strlen($user)>1)
|
|
{$MAIN.="<input type=hidden name=user value=\"$user\"> \n";}
|
|
else
|
|
{$MAIN.="<input type=text name=user size=12 maxlength=10> \n";}
|
|
$MAIN.=_QXZ("Call status").": <input type=text name=call_status size=7 maxlength=6 value=\"$call_status\"> $NWB#user_stats-call_status$NWE\n";
|
|
|
|
if ($archives_available=="Y")
|
|
{
|
|
$MAIN.=" <input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")." $NWB#user_stats-search_archived_data$NWE\n";
|
|
}
|
|
|
|
$MAIN.=" <input style='background-color:#$SSbutton_color' type=submit name=submit value='"._QXZ("submit")."'>\n";
|
|
|
|
|
|
$MAIN.=" $user - $full_name<BR><BR>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
if ($did > 0)
|
|
{
|
|
$MAIN.="<a href=\"./AST_DIDstats.php?group[0]=$did_id&query_date=$begin_date&end_date=$end_date\">"._QXZ("DID traffic report")."</a>\n";
|
|
$MAIN.=" | <a href=\"./admin.php?ADD=3311&did_id=$did_id\">"._QXZ("Modify DID")."</a>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<a href=\"./AST_agent_time_sheet.php?agent=$user\">"._QXZ("Agent Time Sheet")."</a>\n";
|
|
$MAIN.=" | <a href=\"./user_status.php?user=$user\">"._QXZ("User Status")."</a>\n";
|
|
$MAIN.=" | <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("Modify User")."</a>\n";
|
|
$MAIN.=" | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$begin_date&end_date=$end_date&group[]=--ALL--&shift=ALL\">"._QXZ("User multiple day status detail report")."</a>";
|
|
}
|
|
$MAIN.="</center>\n";
|
|
|
|
|
|
$MAIN.="</B></TD></TR>\n";
|
|
$MAIN.="<TR><TD ALIGN=LEFT COLSPAN=2>\n";
|
|
|
|
$MAIN.="<br><center>\n";
|
|
|
|
if ($pause_code_rpt >= 1)
|
|
{
|
|
$stmt="SELECT ".$vicidial_agent_log_table.".campaign_id,event_time,talk_sec,pause_sec,sec_to_time(pause_sec) as pause_length,wait_sec,dispo_sec,dead_sec,sub_status, vicidial_users.user_group from vicidial_users,".$vicidial_agent_log_table.",vicidial_pause_codes where sub_status is not null and event_time <= '$end_date 23:59:59' and event_time >= '$begin_date 00:00:00' and ".$vicidial_agent_log_table.".user='$user' and ".$vicidial_agent_log_table.".user=vicidial_users.user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and ".$vicidial_agent_log_table.".sub_status=vicidial_pause_codes.pause_code and ".$vicidial_agent_log_table.".campaign_id=vicidial_pause_codes.campaign_id order by event_time asc limit 500000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Pause Logs").": $NWB#user_stats-agent_pause_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=11'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
|
|
$MAIN.="<center><TABLE width=600 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("EVENT TIME")."</td><td align=right><font size=2>"._QXZ("CAMPAIGN ID")."</td><td align=right><font size=2>"._QXZ("USER GROUP")."</td><td align=right><font size=2>"._QXZ("PAUSE CODE")."</td><td align=right><font size=2>"._QXZ("PAUSE LENGTH (HH:MM:SS)")."</td></tr>\n";
|
|
|
|
$CSV_text11.="\""._QXZ("Agent Pause Logs")."\"\n";
|
|
$CSV_text11.="\"\",\""._QXZ("EVENT TIME")."\",\""._QXZ("CAMPAIGN ID")."\",\""._QXZ("USER GROUP")."\",\""._QXZ("PAUSE CODE")."\",\""._QXZ("PAUSE LENGTH (HH:MM:SS)")."\"\n";
|
|
|
|
$o=0; $total_pause_time=0;
|
|
while ($pause_row=mysqli_fetch_array($rslt))
|
|
{
|
|
$total_pause_time+=$pause_row["pause_sec"];
|
|
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$pause_row[event_time]</td>";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[campaign_id]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[user_group]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[sub_status]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[pause_length]</td></tr>\n";
|
|
$CSV_text11.="\"\",\"$pause_row[event_time]\",\"$pause_row[campaign_id]\",\"$pause_row[user_group]\",\"$pause_row[sub_status]\",\"$pause_row[pause_length]\"\n";
|
|
|
|
$o++;
|
|
}
|
|
|
|
$total_pause_stmt="SELECT sec_to_time($total_pause_time)";
|
|
$total_pause_rslt=mysql_to_mysqli($total_pause_stmt, $link);
|
|
$total_pause_row=mysqli_fetch_row($total_pause_rslt);
|
|
$total_pause_time=$total_pause_row[0];
|
|
|
|
$MAIN.="<tr><td><font size=2> </td><td><font size=2> </td><TD><font size=2> </td><td align=right><font size=2> <B>"._QXZ("TOTAL").":</B></td><td align=right><font size=2> $total_pause_time</td></tr>\n";
|
|
$CSV_text11.="\"\",\"\",\"\",\"\",\""._QXZ("TOTAL").":\",\"$total_pause_time\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
$MAIN.="<B><a href='user_stats.php?DB=$DB&user=$user&begin_date=$begin_date&end_date=$end_date'>["._QXZ("VIEW USER STATS")."]</a></B>\n";
|
|
}
|
|
elseif ($park_rpt >= 1)
|
|
{
|
|
$stmt="SELECT parked_time,status,lead_id,parked_sec from park_log where parked_time <= '$end_date 23:59:59' and parked_time >= '$begin_date 00:00:00' and user='$user' order by parked_time asc limit 500000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Parked Call Logs").": $NWB#user_stats-agent_parked_call_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=12'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
|
|
$MAIN.="<center><TABLE width=600 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("PARKED TIME")."</td><td align=right><font size=2>"._QXZ("STATUS")."</td><td align=right><font size=2>"._QXZ("LEAD ID")."</td><td align=right><font size=2>"._QXZ("PARKED SEC")."</td></tr>\n";
|
|
|
|
$CSV_text12.="\""._QXZ("Agent Parked Call Logs")."\"\n";
|
|
$CSV_text12.="\"\",\""._QXZ("PARKED TIME")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD ID")."\",\""._QXZ("PARKED SEC")."\"\n";
|
|
|
|
$o=0; $total_park_time=0;
|
|
while ($park_row=mysqli_fetch_array($rslt))
|
|
{
|
|
$total_park_time+=$park_row["parked_sec"];
|
|
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$park_row[parked_time]</td>";
|
|
$MAIN.="<td align=right><font size=2> $park_row[status]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$park_row[lead_id]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$park_row[lead_id]', '_blank');return false;\">$park_row[lead_id]</a></td>\n";
|
|
$MAIN.="<td align=right><font size=2> $park_row[parked_sec]</td></tr>\n";
|
|
$CSV_text12.="\"\",\"$park_row[parked_time]\",\"$park_row[status]\",\"$park_row[lead_id]\",\"$park_row[parked_sec]\"\n";
|
|
|
|
$o++;
|
|
}
|
|
|
|
$total_park_stmt="SELECT sec_to_time($total_park_time)";
|
|
$total_park_rslt=mysql_to_mysqli($total_park_stmt, $link);
|
|
$total_park_row=mysqli_fetch_row($total_park_rslt);
|
|
$total_park_time=$total_park_row[0];
|
|
|
|
$MAIN.="<tr><td><font size=2> </td><td><font size=2> </td><td align=right><font size=2> <B>"._QXZ("TOTAL").":</B></td><td align=right><font size=2> $total_park_time</td></tr>\n";
|
|
$CSV_text11.="\"\",\"\",\"\",\""._QXZ("TOTAL").":\",\"$total_park_time\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
$MAIN.="<B><a href='user_stats.php?DB=$DB&user=$user&begin_date=$begin_date&end_date=$end_date'>["._QXZ("VIEW USER STATS")."]</a></B>\n";
|
|
}
|
|
else
|
|
{
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent talk time and status #####
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Talk Time and Status").": $NWB#user_stats-agent_talk_time_and_status$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=1'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
|
|
$MAIN.="<center><TABLE width=300 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("STATUS")."</td><td align=right><font size=2>"._QXZ("COUNT")."</td><td align=right><font size=2>"._QXZ("HOURS:MM:SS")."</td></tr>\n";
|
|
|
|
$CSV_text1.="\""._QXZ("Agent Talk Time and Status")."\"\n";
|
|
$CSV_text1.="\"\",\""._QXZ("STATUS")."\",\""._QXZ("COUNT")."\",\""._QXZ("HOURS:MM:SS")."\"\n";
|
|
|
|
$stmt="SELECT count(*),status, sum(length_in_sec) from ".$vicidial_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status group by status order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VLstatuses_to_print = mysqli_num_rows($rslt);
|
|
$total_calls=0;
|
|
$o=0; $p=0;
|
|
$counts=array();
|
|
$status=array();
|
|
$call_sec=array();
|
|
while ($VLstatuses_to_print > $o)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$counts[$p] = $row[0];
|
|
$status[$p] = $row[1];
|
|
$call_sec[$p] = $row[2];
|
|
$p++;
|
|
$o++;
|
|
}
|
|
|
|
$stmt="SELECT count(*),status, sum(length_in_sec-queue_seconds) from ".$vicidial_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status group by status order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VCLstatuses_to_print = mysqli_num_rows($rslt);
|
|
$o=0;
|
|
while ($VCLstatuses_to_print > $o)
|
|
{
|
|
$status_match=0;
|
|
$r=0;
|
|
$row=mysqli_fetch_row($rslt);
|
|
while ($VLstatuses_to_print > $r)
|
|
{
|
|
if ($status[$r] == $row[1])
|
|
{
|
|
$counts[$r] = ($counts[$r] + $row[0]);
|
|
$call_sec[$r] = ($call_sec[$r] + $row[2]);
|
|
$status_match++;
|
|
}
|
|
$r++;
|
|
}
|
|
if ($status_match < 1)
|
|
{
|
|
$counts[$p] = $row[0];
|
|
$status[$p] = $row[1];
|
|
$call_sec[$p] = $row[2];
|
|
$VLstatuses_to_print++;
|
|
$p++;
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
$o=0;
|
|
$total_sec=0;
|
|
while ($o < $p)
|
|
{
|
|
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$call_hours_minutes = sec_convert($call_sec[$o],'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$status[$o]</td>";
|
|
$MAIN.="<td align=right><font size=2> $counts[$o]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $call_hours_minutes</td></tr>\n";
|
|
$CSV_text1.="\"\",\"$status[$o]\",\"$counts[$o]\",\"$call_hours_minutes\"\n";
|
|
$total_calls = ($total_calls + $counts[$o]);
|
|
$total_sec = ($total_sec + $call_sec[$o]);
|
|
$call_seconds=0;
|
|
$o++;
|
|
}
|
|
|
|
$call_hours_minutes = sec_convert($total_sec,'H');
|
|
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("TOTAL CALLS")." </td><td align=right><font size=2> $total_calls</td><td align=right><font size=2> $call_hours_minutes</td></tr>\n";
|
|
$CSV_text1.="\"\",\""._QXZ("TOTAL CALLS")."\",\"$total_calls\",\"$call_hours_minutes\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
##### Login and Logout time from vicidial agent interface #####
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Login and Logout Time").": $NWB#user_stats-agent_login_and_logout_time$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=2'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("EVENT")." </td><td align=right><font size=2> "._QXZ("DATE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2>"._QXZ("SESSION")."<BR>"._QXZ("HOURS:MM:SS")."</td><td align=right><font size=2>"._QXZ("SERVER")."</td><td align=right><font size=2>"._QXZ("PHONE")."</td><td align=right><font size=2>"._QXZ("COMPUTER")."</td><td align=right><font size=2>"._QXZ("PHONE")."<BR>"._QXZ("LOGIN")."</td><td align=right><font size=2>"._QXZ("PHONE IP")."</td></tr>\n";
|
|
|
|
$CSV_text2.="\""._QXZ("Agent Login and Logout Time")."\"\n";
|
|
$CSV_text2.="\"\",\""._QXZ("EVENT")."\",\""._QXZ("DATE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("HOURS:MM:SS")."\",\""._QXZ("SESSION")."\",\""._QXZ("SERVER")."\",\""._QXZ("PHONE")."\",\""._QXZ("COMPUTER")."\",\""._QXZ("PHONE_LOGIN")."\",\""._QXZ("PHONE_IP")."\"\n";
|
|
|
|
$stmt="SELECT event,event_epoch,event_date,campaign_id,user_group,session_id,server_ip,extension,computer_ip,phone_login,phone_ip from ".$vicidial_user_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$events_to_print = mysqli_num_rows($rslt);
|
|
|
|
$total_calls=0;
|
|
$o=0;
|
|
$event_start_seconds='';
|
|
$event_stop_seconds='';
|
|
while ($events_to_print > $o)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/LOGIN/i", $row[0]))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
if (preg_match('/LOGIN/', $row[0]))
|
|
{
|
|
if ($row[10]=='LOOKUP')
|
|
{$row[10]='';}
|
|
$event_start_seconds = $row[1];
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0] </td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[7] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[9] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[10] </td>\n";
|
|
$MAIN.="</tr>\n";
|
|
$CSV_text2.="\"\",\"$row[0]\",$row[2]\",\"$row[3]\",\"$row[4]\",\"\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$row[9]\",\"$row[10]\"\n";
|
|
}
|
|
if (preg_match('/LOGOUT/', $row[0]))
|
|
{
|
|
if ($event_start_seconds)
|
|
{
|
|
|
|
$event_stop_seconds = $row[1];
|
|
$event_seconds = ($event_stop_seconds - $event_start_seconds);
|
|
$total_login_time = ($total_login_time + $event_seconds);
|
|
$event_hours_minutes = sec_convert($event_seconds,'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $event_hours_minutes </td>\n";
|
|
$MAIN.="<td align=center colspan=2><font size=2> $row[7]</td>\n";
|
|
$MAIN.="<td align=right colspan=3><font size=2> </td></tr>\n";
|
|
$event_start_seconds='';
|
|
$event_stop_seconds='';
|
|
$CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$event_hours_minutes\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right colspan=5><font size=2> </td></tr>\n";
|
|
$CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\"\n";
|
|
}
|
|
}
|
|
|
|
$total_calls++;
|
|
|
|
$call_seconds=0;
|
|
$o++;
|
|
}
|
|
|
|
$total_login_hours_minutes = sec_convert($total_login_time,'H');
|
|
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("TOTAL")."</td>";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $total_login_hours_minutes</td></tr>\n";
|
|
$CSV_text2.="\"\",\""._QXZ("TOTAL")."\",\"\",\"\",\"\",\"$total_login_hours_minutes\"\n";
|
|
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
|
|
|
|
|
|
##### vicidial_timeclock log records for user #####
|
|
|
|
$total_login_time=0;
|
|
$SQday_ARY = explode('-',$begin_date);
|
|
$EQday_ARY = explode('-',$end_date);
|
|
$SQepoch = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$EQepoch = mktime(23, 59, 59, $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Timeclock Login and Logout Time").": $NWB#user_stats-timeclock_login_and_logout_time$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=3'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=550 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("ID")." </td><td><font size=2>"._QXZ("EDIT")." </td><td align=right><font size=2>"._QXZ("EVENT")." </td><td align=right><font size=2> "._QXZ("DATE")."</td><td align=right><font size=2> "._QXZ("IP ADDRESS")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2>"._QXZ("HOURS:MM:SS")."</td></tr>\n";
|
|
$CSV_text3.="\""._QXZ("Timeclock Login and Logout Time")."\"\n";
|
|
$CSV_text3.="\"\",\""._QXZ("ID")."\",\""._QXZ("EDIT")."\",\""._QXZ("EVENT")."\",\""._QXZ("DATE")."\",\""._QXZ("IPADDRESS")."\",\""._QXZ("GROUP")."\",\""._QXZ("HOURS:MM:SS")."\"\n";
|
|
|
|
$stmt="SELECT event,event_epoch,user_group,login_sec,ip_address,timeclock_id,manager_user from ".$vicidial_timeclock_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_epoch >= '$SQepoch' and event_epoch <= '$EQepoch';";
|
|
if ($DB>0) {$MAIN.="|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$events_to_print = mysqli_num_rows($rslt);
|
|
|
|
$total_logs=0;
|
|
$o=0;
|
|
while ($events_to_print > $o) {
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ( ($row[0]=='START') or ($row[0]=='LOGIN') )
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$TC_log_date = date("Y-m-d H:i:s", $row[1]);
|
|
|
|
$manager_edit='';
|
|
if (strlen($row[6])>0) {$manager_edit = ' * ';}
|
|
|
|
if (preg_match('/LOGIN/', $row[0]))
|
|
{
|
|
$login_sec='';
|
|
$MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
|
|
$MAIN.="<td align=right><font size=2>$manager_edit</td>";
|
|
$MAIN.="<td align=right><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $TC_log_date</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td></tr>\n";
|
|
$CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\"\n";
|
|
}
|
|
if (preg_match('/LOGOUT/', $row[0]))
|
|
{
|
|
$login_sec = $row[3];
|
|
$total_login_time = ($total_login_time + $login_sec);
|
|
$event_hours_minutes = sec_convert($login_sec,'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
|
|
$MAIN.="<td align=right><font size=2>$manager_edit</td>";
|
|
$MAIN.="<td align=right><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $TC_log_date</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $event_hours_minutes";
|
|
if ($DB) {$MAIN.=" - $total_login_time - $login_sec";}
|
|
$MAIN.="</td></tr>\n";
|
|
$CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\",\"$event_hours_minutes\"\n";
|
|
}
|
|
$o++;
|
|
}
|
|
if (strlen($login_sec)<1)
|
|
{
|
|
$login_sec = ($EQepoch - $row[1]);
|
|
$total_login_time = ($total_login_time + $login_sec);
|
|
if ($DB) {$MAIN.="LOGIN ONLY - $total_login_time - $login_sec";}
|
|
}
|
|
$total_login_hours_minutes = sec_convert($total_login_time,'H');
|
|
|
|
if ($DB) {$MAIN.=" - $total_login_time - $login_sec";}
|
|
|
|
$MAIN.="<tr><td align=right><font size=2> </td>";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2><font size=2>"._QXZ("TOTAL")." </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $total_login_hours_minutes </td></tr>\n";
|
|
$CSV_text3.="\"\",\"\",\"\",\"\",\"\",\""._QXZ("TOTAL")."\",\"$total_login_hours_minutes\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
|
|
##### closer in-group selection logs #####
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Closer In-Group Selection Logs").": $NWB#user_stats-closer_ingroup_selection_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> <a href='$download_link&file_download=4'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CAMPAIGN")."</td><td align=left><font size=2>"._QXZ("BLEND")."</td><td align=left><font size=2> "._QXZ("GROUPS")."</td><td align=left><font size=2> "._QXZ("MANAGER")."</td></tr>\n";
|
|
|
|
$CSV_text4.="\""._QXZ("Closer In-Group Selection Logs")."\"\n";
|
|
$CSV_text4.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("BLEND")."\",\""._QXZ("GROUPS")."\",\""._QXZ("MANAGER")."\"\n";
|
|
|
|
$stmt="SELECT user,campaign_id,event_date,blended,closer_campaigns,manager_change from ".$vicidial_user_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 1000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[2]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[5]</td>\n";
|
|
$CSV_text4.="\"\",\"$u\",\"$row[2]\",\"$row[1]\",\"$row[3]\",\"$row[4]\",\"$row[5] \"\n";
|
|
$MAIN.="</tr>\n";
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
|
|
##### vicidial agent outbound calls for this time period #####
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Outbound Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-outbound_calls$NWE <a href='$download_link&file_download=5'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=700 cellspacing=0 cellpadding=1>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("NAME")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
}
|
|
$CSV_text5.="\""._QXZ("Outbound Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{$CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("NAME")."\",\""._QXZ("HANGUP REASON")."\"\n";}
|
|
else
|
|
{$CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("HANGUP REASON")."\"\n";}
|
|
|
|
$stmt="SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from ".$vicidial_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status order by call_date desc limit 10000;";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$stmt="SELECT uniqueid,vlog.lead_id,vlog.list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,vlog.status,vlog.phone_code,vlog.phone_number,vlog.user,vlog.comments,processed,user_group,term_reason,alt_dial,first_name,last_name from ".$vicidial_log_table." vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id $VLquery_call_status order by call_date desc limit 10000;";
|
|
}
|
|
if ($DB) {$MAIN.="outbound calls|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$u++;
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[10];
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[10] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[4]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[7]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[8]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[10] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[14] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[1]', '_blank');return false;\">$row[1]</A> </td>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<td align=right><font size=2> $row[17] $row[18] </td>\n";
|
|
}
|
|
$MAIN.="<td align=right><font size=2> $row[15] </td></tr>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[17] $row[18]\",\"$row[15]\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[15]\"\n";
|
|
}
|
|
if (strlen($query_call_status) > 5)
|
|
{
|
|
$CS_vicidial_id_list .= "'$row[0]',";
|
|
}
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
##### vicidial agent outbound emails for this time period #####
|
|
|
|
if ($allow_emails>0)
|
|
{
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Outbound Emails for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-outbound_emails$NWE <a href='$download_link&file_download=5'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=3>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CAMPAIGN")."</td><td align=left><font size=2> "._QXZ("EMAIL TO")."</td><td align=right><font size=2> "._QXZ("ATTACHMENTS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td></tr>\n";
|
|
$CSV_text5.="\""._QXZ("Outbound Emails for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("USER")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("EMAIL TO")."\",\""._QXZ("ATTACHMENT")."\",\""._QXZ("LEAD")."\",\""._QXZ("MESSAGE")."\"\n";
|
|
|
|
$stmt="SELECT email_log_id,email_row_id,lead_id,email_date,user,email_to,message,campaign_id,attachments from ".$vicidial_email_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and email_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and email_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by email_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
if (strlen($row[6])>400) {$row[6]=substr($row[6],0,400)."...";}
|
|
$row[8]=preg_replace('/\|/', ', ', $row[8]);
|
|
$row[8]=preg_replace('/,\s+$/', '', $row[8]);
|
|
$u++;
|
|
|
|
$MAIN .= "<tr $bgcolor>";
|
|
$MAIN .= "<td><font size=1>$u</td>";
|
|
$MAIN .= "<td align=left><font size=2> $row[3]</td>";
|
|
$MAIN .= "<td align=left><font size=2> $row[7]</td>\n";
|
|
$MAIN .= "<td align=left><font size=2> $row[5]</td>\n";
|
|
$MAIN .= "<td align=left><font size=2> $row[8] </td>\n";
|
|
$MAIN .= "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n";
|
|
$MAIN .= "</tr>\n";
|
|
$MAIN .= "<tr>";
|
|
$MAIN .= "<td><font size=1> </td>\n";
|
|
$MAIN .= "<td align=left colspan=5 $bgcolor><font size=1> "._QXZ("MESSAGE").": $row[6] </td>\n";
|
|
$MAIN .= "</tr>\n";
|
|
|
|
$CSV_text5.="\"\",\"$u\",\"$row[3]\",\"$row[4]\",\"$row[7]\",\"$row[5]\",\"$row[8]\",\"$row[2]\",\"$row[6]\"\n";
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
##### vicidial agent inbound calls for this time period #####
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Inbound Closer Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-inbound_calls$NWE <a href='$download_link&file_download=6'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("IN-GROUP")."</td><td align=right><font size=2> "._QXZ("WAIT (S)")."</td><td align=right><font size=2> "._QXZ("AGENT (S)")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("NAME")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("IN-GROUP")."</td><td align=right><font size=2> "._QXZ("WAIT (S)")."</td><td align=right><font size=2> "._QXZ("AGENT (S)")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
}
|
|
$CSV_text6.="\""._QXZ("Inbound Closer Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text6.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("IN-GROUP")."\",\""._QXZ("WAIT(S)")."\",\""._QXZ("AGENT(S)")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("NAME")."\",\""._QXZ("HANGUP REASON")."\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text6.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("IN-GROUP")."\",\""._QXZ("WAIT(S)")."\",\""._QXZ("AGENT(S)")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("HANGUP REASON")."\"\n";
|
|
}
|
|
|
|
$stmt="SELECT call_date,length_in_sec,status,phone_number,campaign_id,queue_seconds,list_id,lead_id,term_reason,closecallid from ".$vicidial_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status order by call_date desc limit 10000;";
|
|
if ($did > 0)
|
|
{
|
|
$stmt="SELECT start_time,length_in_sec,0,caller_code,0,0,0,extension,0,0,uniqueid from ".$call_log_table." where channel_group='DID_INBOUND' and number_dialed='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by start_time desc limit 10000;";
|
|
}
|
|
else
|
|
{
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$stmt="SELECT call_date,length_in_sec,vlog.status,vlog.phone_number,campaign_id,queue_seconds,vlog.list_id,vlog.lead_id,term_reason,closecallid,first_name,last_name from ".$vicidial_closer_log_table." vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id $VLquery_call_status order by call_date desc limit 10000;";
|
|
}
|
|
}
|
|
if ($DB) {$MAIN.="inbound calls|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
$TOTALinSECONDS=0;
|
|
$TOTALagentSECONDS=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
if ($did > 0)
|
|
{
|
|
if (strlen($row[7]) > 17)
|
|
{
|
|
$row[7] = substr($row[7], -9);
|
|
$row[7] = ($row[7] + 0);
|
|
}
|
|
else
|
|
{
|
|
$row[7]='0';
|
|
$lead_id_stmt="select lead_id from vicidial_closer_log where uniqueid='$row[10]'";
|
|
$lead_id_rslt=mysql_to_mysqli($lead_id_stmt, $link);
|
|
if (mysqli_num_rows($lead_id_rslt)>0)
|
|
{
|
|
$lead_id_row=mysqli_fetch_row($lead_id_rslt);
|
|
$row[7]=$lead_id_row[0];
|
|
}
|
|
}
|
|
}
|
|
$TOTALinSECONDS = ($TOTALinSECONDS + $row[1]);
|
|
$AGENTseconds = ($row[1] - $row[5]);
|
|
if ($AGENTseconds < 0)
|
|
{$AGENTseconds=0;}
|
|
|
|
$TOTALagentSECONDS = ($TOTALagentSECONDS + $AGENTseconds);
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[3];
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[3] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $AGENTseconds </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[7]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[7]', '_blank');return false;\">$row[7]</A> </td>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{$MAIN.="<td align=right><font size=2> $row[10] $row[11] </td>\n";}
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td></tr>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[9] $row[10]\",\"$row[8]\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[8]\"\n";
|
|
}
|
|
if (strlen($query_call_status) > 5)
|
|
{
|
|
$CS_vicidial_id_list .= "'$row[9]',";
|
|
}
|
|
}
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=2>"._QXZ("TOTALS")."</td>";
|
|
$MAIN.="<td align=left><font size=2> $TOTALinSECONDS</td>\n";
|
|
$MAIN.="<td colspan=4><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALagentSECONDS</td>\n";
|
|
$MAIN.="<td colspan=3><font size=2> </td></tr>\n";
|
|
$MAIN.="</TABLE></center><BR><BR>\n";
|
|
$CSV_text6.="\"\",\"\",\""._QXZ("TOTALS")."\",\"$TOTALinSECONDS\",\"\",\"\",\"\",\"\",\"$TOTALagentSECONDS\"\n";
|
|
|
|
|
|
##### vicidial agent activity records for this time period #####
|
|
if ($did < 1)
|
|
{
|
|
$Aevent_time=array();
|
|
$Alead_id=array();
|
|
$Acampaign_id=array();
|
|
$Apause_sec=array();
|
|
$Await_sec=array();
|
|
$Atalk_sec=array();
|
|
$Adispo_sec=array();
|
|
$Adead_sec=array();
|
|
$Astatus=array();
|
|
$Apause_code=array();
|
|
$Auser_group=array();
|
|
$Acomments=array();
|
|
$Acustomer_sec=array();
|
|
$Aagent_log_id=array();
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Activity for this time period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-agent_activity$NWE <a href='$download_link&file_download=7'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td colspan=2><font size=1> </td><td colspan=8 align=center bgcolor=white><font size=1>"._QXZ("these fields are in seconds")." </td><td colspan=4><font size=1> </td></tr>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("PAUSE")."</td><td align=left><font size=2> "._QXZ("WAIT")."</td><td align=left><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("DEAD")."</td><td align=right><font size=2> "._QXZ("CUSTOMER")."</td><td align=right><font size=2> "._QXZ("VISIBLE")."</td><td align=right><font size=2> "._QXZ("HIDDEN")."</td><td align=right><font size=2> "._QXZ("STATUS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("TYPE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("PAUSE CODE")."</td></tr>\n";
|
|
$CSV_text7.="\""._QXZ("Agent Activity for this time period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text7.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("PAUSE")."\",\""._QXZ("WAIT")."\",\""._QXZ("TALK")."\",\""._QXZ("DISPO")."\",\""._QXZ("DEAD")."\",\""._QXZ("CUSTOMER")."\",\""._QXZ("VISIBLE")."\",\""._QXZ("HIDDEN")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD")."\",\""._QXZ("TYPE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n";
|
|
|
|
$stmt="SELECT event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group,comments,agent_log_id from ".$vicidial_agent_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) $query_call_status order by event_time desc limit 10000;";
|
|
if ($DB) {$MAIN.="agent activity|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
$TOTALpauseSECONDS=0;
|
|
$TOTALwaitSECONDS=0;
|
|
$TOTALtalkSECONDS=0;
|
|
$TOTALdispoSECONDS=0;
|
|
$TOTALdeadSECONDS=0;
|
|
$TOTALcustomerSECONDS=0;
|
|
$TOT_HIDDEN=0;
|
|
$TOT_VISIBLE=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Aevent_time[$u] = $row[0];
|
|
$Alead_id[$u] = $row[1];
|
|
$Acampaign_id[$u] = $row[2];
|
|
$Apause_sec[$u] = $row[3];
|
|
$Await_sec[$u] = $row[4];
|
|
$Atalk_sec[$u] = $row[5];
|
|
$Adispo_sec[$u] = $row[6];
|
|
$Adead_sec[$u] = $row[7];
|
|
$Astatus[$u] = $row[8];
|
|
$Apause_code[$u] = $row[9];
|
|
$Auser_group[$u] = $row[10];
|
|
$Acomments[$u] = $row[11];
|
|
$Aagent_log_id[$u] = $row[12];
|
|
$Acustomer_sec[$u] = ($Atalk_sec[$u] - $Adead_sec[$u]);
|
|
if ($Acustomer_sec[$u] < 0)
|
|
{$Acustomer_sec[$u]=0;}
|
|
$u++;
|
|
}
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$event_time = $Aevent_time[$u];
|
|
$lead_id = $Alead_id[$u];
|
|
$campaign_id = $Acampaign_id[$u];
|
|
$pause_sec = $Apause_sec[$u];
|
|
$wait_sec = $Await_sec[$u];
|
|
$talk_sec = $Atalk_sec[$u];
|
|
$dispo_sec = $Adispo_sec[$u];
|
|
$dead_sec = $Adead_sec[$u];
|
|
$status = $Astatus[$u];
|
|
$pause_code = $Apause_code[$u];
|
|
$user_group = $Auser_group[$u];
|
|
$comments = $Acomments[$u];
|
|
$agent_log_id = $Aagent_log_id[$u];
|
|
$customer_sec = $Acustomer_sec[$u];
|
|
|
|
$HIDDEN_sec=0; $VISIBLE_sec=0;
|
|
$stmt="select count(*),sum(length_in_sec),visibility from ".$vicidial_agent_visibility_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and db_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and db_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and visibility IN('HIDDEN','VISIBLE') and agent_log_id='$agent_log_id' group by visibility;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$visibility_results = mysqli_num_rows($rslt);
|
|
if ($DB) {echo "$visibility_results|$stmt\n";}
|
|
$v_ct=0;
|
|
while ($visibility_results > $v_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[2] == 'HIDDEN') {$HIDDEN_sec = $row[1];}
|
|
if ($row[2] == 'VISIBLE') {$VISIBLE_sec = $row[1];}
|
|
$v_ct++;
|
|
}
|
|
$TOT_HIDDEN = ($TOT_HIDDEN + $HIDDEN_sec);
|
|
$TOT_VISIBLE = ($TOT_VISIBLE + $VISIBLE_sec);
|
|
if ($HIDDEN_sec < 1) {$HIDDEN_sec='';}
|
|
if ($VISIBLE_sec < 1) {$VISIBLE_sec='';}
|
|
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$TOTALpauseSECONDS = ($TOTALpauseSECONDS + $pause_sec);
|
|
$TOTALwaitSECONDS = ($TOTALwaitSECONDS + $wait_sec);
|
|
$TOTALtalkSECONDS = ($TOTALtalkSECONDS + $talk_sec);
|
|
$TOTALdispoSECONDS = ($TOTALdispoSECONDS + $dispo_sec);
|
|
$TOTALdeadSECONDS = ($TOTALdeadSECONDS + $dead_sec);
|
|
$TOTALcustomerSECONDS = ($TOTALcustomerSECONDS + $customer_sec);
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$DBtotal_sec = ($pause_sec + $wait_sec + $talk_sec + $dispo_sec);
|
|
$DBdatetime = explode(" ",$event_time);
|
|
$DBdate = explode("-",$DBdatetime[0]);
|
|
$DBtime = explode(":",$DBdatetime[1]);
|
|
|
|
$DBcall_end_sec = mktime($DBtime[0], $DBtime[1], ($DBtime[2] + $DBtotal_sec), $DBdate[1], $DBdate[2], $DBdate[0]);
|
|
$DBcall_end = date("Y-m-d H:i:s",$DBcall_end_sec);
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1> </td>";
|
|
$MAIN.="<td><font size=2>$DBcall_end</td>";
|
|
$MAIN.="<td align=right><font size=2> $DBtotal_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td></tr>\n";
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$event_time</td>";
|
|
$MAIN.="<td align=right><font size=2> $pause_sec</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $wait_sec</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $talk_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $dispo_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $dead_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $customer_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $VISIBLE_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $HIDDEN_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $status </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$lead_id', '_blank');return false;\">$lead_id</A> </td>\n";
|
|
$call_type='';
|
|
if (strlen($lead_id) > 0)
|
|
{
|
|
$call_type='A';
|
|
if ($comments == 'INBOUND') {$call_type='I';}
|
|
if ($comments == 'EMAIL') {$call_type='E';}
|
|
if ($comments == 'CHAT') {$call_type='C';}
|
|
if ($comments == 'MANUAL') {$call_type='M';}
|
|
$MAIN.="<td align=center><font size=2> $call_type </td>\n";
|
|
}
|
|
else
|
|
{$MAIN.="<td align=right><font size=2> </td>\n";}
|
|
$MAIN.="<td align=right><font size=2> $campaign_id </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_code </td></tr>\n";
|
|
$CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$VISIBLE_sec\",\"$HIDDEN_sec\",\"$status\",\"$lead_id\",\"$call_type\",\"$campaign_id\",\"$pause_code \"\n";
|
|
}
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=2>"._QXZ("TOTALS")."</td>";
|
|
$MAIN.="<td align=right><font size=2> $TOTALpauseSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALwaitSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtalkSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdispoSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdeadSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOT_VISIBLE</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOT_HIDDEN</td>\n";
|
|
$MAIN.="<td colspan=5><font size=2> </td></tr>\n";
|
|
$CSV_text7.="\"\",\"\",\""._QXZ("TOTALS")."\",\"$TOTALpauseSECONDS\",\"$TOTALwaitSECONDS\",\"$TOTALtalkSECONDS\",\"$TOTALdispoSECONDS\",\"$TOTALdeadSECONDS\",\"$TOTALcustomerSECONDS\",\"$TOT_VISIBLE\",\"$TOT_HIDDEN\"\n";
|
|
|
|
$TOTALpauseSECONDShh = sec_convert($TOTALpauseSECONDS,'H');
|
|
$TOTALwaitSECONDShh = sec_convert($TOTALwaitSECONDS,'H');
|
|
$TOTALtalkSECONDShh = sec_convert($TOTALtalkSECONDS,'H');
|
|
$TOTALdispoSECONDShh = sec_convert($TOTALdispoSECONDS,'H');
|
|
$TOTALdeadSECONDShh = sec_convert($TOTALdeadSECONDS,'H');
|
|
$TOTALcustomerSECONDShh = sec_convert($TOTALcustomerSECONDS,'H');
|
|
$TOTALvisibleSECONDShh = sec_convert($TOT_VISIBLE,'H');
|
|
$TOTALhiddenSECONDShh = sec_convert($TOT_HIDDEN,'H');
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=1>"._QXZ("(in HH:MM:SS)")."</td>";
|
|
$MAIN.="<td align=right><font size=2> $TOTALpauseSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALwaitSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtalkSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdispoSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdeadSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALvisibleSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALhiddenSECONDShh</td>\n";
|
|
$MAIN.="<td colspan=5><font size=2> </td></tr>\n";
|
|
$CSV_text7.="\"\",\"\",\""._QXZ("(in HH:MM:SS)")."\",\"$TOTALpauseSECONDShh\",\"$TOTALwaitSECONDShh\",\"$TOTALtalkSECONDShh\",\"$TOTALdispoSECONDShh\",\"$TOTALdeadSECONDShh\",\"$TOTALcustomerSECONDShh\",\"$TOTALvisibleSECONDShh\",\"$TOTALhiddenSECONDShh\"\n";
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
|
|
##### vicidial recordings for this time period #####
|
|
|
|
$mute_column=''; $mute_column_csv='';
|
|
$agent_column=''; $agent_column_csv='';
|
|
$ANI_column=''; $ANI_column_csv='';
|
|
if ($SSmute_recordings > 0)
|
|
{
|
|
$mute_column = "<td align=center><font size=2>"._QXZ("MUTE")." </td>";
|
|
$mute_column_csv = ",\""._QXZ("MUTE")."\"";
|
|
}
|
|
if ($NVAuser > 0)
|
|
{
|
|
$agent_column = "<td align=center><font size=2>"._QXZ("AGENT")." </td>";
|
|
$agent_column_csv = ",\""._QXZ("AGENT")."\"";
|
|
$ANI_column = "<td align=center><font size=2>"._QXZ("ANI")." </td>";
|
|
$ANI_column_csv = ",\""._QXZ("ANI")."\"";
|
|
}
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Recordings for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-recordings$NWE <a href='$download_link&file_download=8'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td>$agent_column<td align=left><font size=2> "._QXZ("LEAD")."</td>$ANI_column<td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("SECONDS")." </td><td align=left><font size=2> "._QXZ("RECID")."</td><td align=center><font size=2>"._QXZ("FILENAME")."</td><td align=center><font size=2>"._QXZ("LOCATION")." </td>$mute_column</tr>\n";
|
|
$CSV_text8.="\""._QXZ("Recordings for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text8.="\"\",\"#\"$agent_column_csv,\""._QXZ("LEAD")."\",\"$ANI_column_csv\",\""._QXZ("DATE/TIME")."\",\""._QXZ("SECONDS")."\",\""._QXZ("RECID")."\",\""._QXZ("FILENAME")."\",\""._QXZ("LOCATION")."\"$mute_column_csv\n";
|
|
|
|
if (strlen($query_call_status) > 5)
|
|
{
|
|
$CS_vicidial_id_list .= "'X'";
|
|
$CS_vicidial_id_list_SQL = "and vicidial_id IN($CS_vicidial_id_list)";
|
|
}
|
|
|
|
$stmt="SELECT recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from ".$recording_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $CS_vicidial_id_list_SQL order by recording_id desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
if ($DB) {$MAIN.="agent activity|$stmt|";}
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$location = $row[11];
|
|
$CSV_location=$row[11];
|
|
$vicidial_id=$row[14];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="SELECT count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="SELECT recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
if ($SSmute_recordings > 0)
|
|
{
|
|
$mute_events=0;
|
|
$stmt="SELECT count(*) from ".$vicidial_agent_function_log." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '$row[4]' and event_time <= '$row[6]' and function='mute_rec' and lead_id='$row[12]' and stage='on';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$flogs_to_print = mysqli_num_rows($rsltx);
|
|
if ($flogs_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
$mute_events = $rowx[0];
|
|
}
|
|
}
|
|
if ($NVAuser > 0)
|
|
{
|
|
$agent_user='';
|
|
$stmt="SELECT user from ".$vicidial_agent_log_table." where lead_id='$row[12]' and event_time <= '$row[4]' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' order by event_time;";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$valogs_to_print = mysqli_num_rows($rsltx);
|
|
if ($valogs_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
$agent_user = $rowx[0];
|
|
}
|
|
|
|
$ANI='';
|
|
$ANI_stmt="SELECT caller_code from call_log where uniqueid='$vicidial_id' order by event_time;";
|
|
$ANI_rslt=mysql_to_mysqli($ANI_stmt, $link);
|
|
$ANI_logs_to_print = mysqli_num_rows($ANI_rslt);
|
|
if ($ANI_logs_to_print > 0)
|
|
{
|
|
$ANI_row=mysqli_fetch_row($ANI_rslt);
|
|
$ANI = $ANI_row[0];
|
|
}
|
|
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{
|
|
if ($log_recording_access<1)
|
|
{$location = "<a href=\"$location\">$locat</a>";}
|
|
else
|
|
{$location = "<a href=\"recording_log_redirect.php?recording_id=$row[0]&lead_id=$row[12]&search_archived_data=$search_archived_data\">$locat</a>";}
|
|
}
|
|
else
|
|
{$location = $locat;}
|
|
$u++;
|
|
$mute_csv_record='';
|
|
$NVAuser_csv_record='';
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
if ($NVAuser > 0)
|
|
{
|
|
$MAIN.="<td align=right><font size=2> $agent_user </td>\n";
|
|
$NVAuser_csv_record=",\"$agent_user\"";
|
|
}
|
|
$MAIN.="<td align=left><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[12]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[12]', '_blank');return false;\">$row[12]</A> </td>";
|
|
if ($NVAuser > 0)
|
|
{
|
|
$MAIN.="<td align=right><font size=2> $ANI </td>\n";
|
|
$NVAuser_csv_record=",\"$ANI\"";
|
|
}
|
|
$MAIN.="<td align=left><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[0] </td>\n";
|
|
$MAIN.="<td align=center><font size=2> $row[10] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $location </td>\n";
|
|
if ($SSmute_recordings > 0)
|
|
{
|
|
if ($mute_events < 1) {$mute_events='';}
|
|
$MAIN.="<td align=right><font size=2> $mute_events </td>\n";
|
|
$mute_csv_record=",\"$mute_events\"";
|
|
}
|
|
$MAIN.="</tr>\n";
|
|
$CSV_text8.="\"\",\"$u\"$NVAuser_csv_record,\"$row[12]\",\"$row[4]\",\"$row[8]\",\"$row[0]\",\"$row[10]\",\"$CSV_location\"$mute_csv_record\n";
|
|
}
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent outbound user manual calls for this time period #####
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Manual Outbound Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-manual_calls$NWE <a href='$download_link&file_download=9'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CALL TYPE")."</td><td align=left><font size=2> "._QXZ("SERVER")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("DIALED")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("CALLERID")."</td><td align=right><font size=2> "._QXZ("ALIAS")."</td><td align=right><font size=2> "._QXZ("PRESET")."</td><td align=right><font size=2>"._QXZ("C3HU")."</td></tr>\n";
|
|
$CSV_text9.="\""._QXZ("Manual Outbound Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text9.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("CALL TYPE")."\",\""._QXZ("SERVER")."\",\""._QXZ("PHONE")."\",\""._QXZ("DIALED")."\",\""._QXZ("LEAD")."\",\""._QXZ("CALLERID")."\",\""._QXZ("ALIAS")."\",\""._QXZ("PRESET")."\",\""._QXZ("C3HU")."\"\n";
|
|
|
|
$stmt="SELECT call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,customer_hungup,customer_hungup_seconds from ".$user_call_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by call_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$C3HU='';
|
|
if ($row[9]=='BEFORE_CALL') {$row[9]='BC';}
|
|
if ($row[9]=='DURING_CALL') {$row[9]='DC';}
|
|
if (strlen($row[9]) > 1)
|
|
{$C3HU = "$row[9] $row[10]";}
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[3];
|
|
$dialed_temp = $row[4];
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 4)) . substr($dialed_temp,-4,4);}
|
|
}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 3)) . substr($dialed_temp,-3,3);}
|
|
}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 2)) . substr($dialed_temp,-2,2);}
|
|
}
|
|
else
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = preg_replace("/./",'X',$phone_temp);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = preg_replace("/./",'X',$dialed_temp);}
|
|
}
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[5]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[5]', '_blank');return false;\">$row[5]</A> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[7] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=right NOWRAP><font size=2> $C3HU </td></tr>\n";
|
|
$CSV_text9.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$C3HU\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial lead searches for this time period #####
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Lead Searches for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-lead_searches$NWE <a href='$download_link&file_download=10'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")." </td><td align=left NOWRAP><font size=2> "._QXZ("TYPE")." </td><td align=left NOWRAP><font size=2> "._QXZ("RESULTS")." </td><td align=left NOWRAP><font size=2> "._QXZ("SEC")." </td><td align=right NOWRAP><font size=2> "._QXZ("QUERY")."</td></tr>\n";
|
|
$CSV_text10.="\""._QXZ("Lead Searches for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text10.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("TYPE")."\",\""._QXZ("RESULTS")."\",\""._QXZ("SEC")."\",\""._QXZ("QUERY")."\"\n";
|
|
|
|
$stmt="SELECT event_date,source,results,seconds,search_query from ".$vicidial_lead_search_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$row[4] = preg_replace("/SELECT count\(\*\) from vicidial_list where/",'',$row[4]);
|
|
$row[4] = preg_replace('/SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner from vicidial_list where /','',$row[4]);
|
|
|
|
if (strlen($row[4]) > 100)
|
|
{$row[4] = substr($row[4], 0, 100);}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=center><font size=2> $row[1] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td></tr>\n";
|
|
$CSV_text10.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent manual dial lead preview skips for this time period #####
|
|
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Preview Lead Skips for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-preview_skips$NWE <a href='$download_link&file_download=11'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")." </td><td align=right NOWRAP><font size=2> "._QXZ("LEAD ID")." </td><td align=right NOWRAP><font size=2> "._QXZ("STATUS")." </td><td align=right NOWRAP><font size=2> "._QXZ("COUNT")." </td><td align=right NOWRAP><font size=2> "._QXZ("CAMPAIGN")."</td></tr>\n";
|
|
$CSV_text11.="\""._QXZ("Preview Lead Skips for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text11.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LEAD ID")."\",\""._QXZ("STATUS")."\",\""._QXZ("COUNT")."\",\""._QXZ("CAMPAIGN")."\"\n";
|
|
|
|
$stmt="SELECT user,event_date,lead_id,campaign_id,previous_status,previous_called_count from ".$vicidial_agent_skip_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[1]</td>";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td></tr>\n";
|
|
$CSV_text11.="\"\",\"$u\",\"$row[1]\",\"$row[2]\",\"$row[4]\",\"$row[5]\",\"$row[3]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
##### BEGIN switch lead log entries #####
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Lead Switches for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-switch_leads$NWE <a href='$download_link&file_download=13'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")." </td><td align=right NOWRAP><font size=2> "._QXZ("FROM LEAD ID")." </td><td align=right NOWRAP><font size=2> "._QXZ("TO LEAD ID")." </td><td align=right NOWRAP><font size=2> "._QXZ("CALL ID")." </td><td align=right NOWRAP><font size=2> "._QXZ("UNIQUEID")." </td><td align=right NOWRAP><font size=2> "._QXZ("PHONE")." </td><td align=right NOWRAP><font size=2> "._QXZ("CAMPAIGN")."</td></tr>\n";
|
|
$CSV_text13.="\""._QXZ("Agent Lead Switches for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text13.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("FROM LEAD ID")."\",\""._QXZ("TO LEAD ID")."\",\""._QXZ("CALL ID")."\",\""._QXZ("UNIQUEID")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\"\n";
|
|
|
|
$stmt="SELECT event_time,lead_id,stage,caller_code,uniqueid,comments,campaign_id from ".$vicidial_agent_function_log." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and function='switch_lead' order by event_time desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=center><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[1]', '_blank');return false;\">$row[1]</A> </td>\n";
|
|
$MAIN.="<td align=center><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n";
|
|
$MAIN.="<td><font size=2>$row[3]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td></tr>\n";
|
|
$CSV_text13.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$row[6]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
##### BEGIN manager pause code approval entries #####
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Manager Pause Code Approvals for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-pause_code_approvals$NWE <a href='$download_link&file_download=14'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")." </td><td align=right NOWRAP><font size=2> "._QXZ("AGENT")." </td><td align=center NOWRAP><font size=2> "._QXZ("AGENT USER GROUP")." </td><td align=center NOWRAP><font size=2> "._QXZ("CAMPAIGN")." </td><td align=right NOWRAP><font size=2> "._QXZ("PAUSE CODE")." </td></tr>\n";
|
|
$CSV_text14.="\""._QXZ("Manager Pause Code Approvals for this Time Period").": ("._QXZ("10000 record limit").")\"\n";
|
|
$CSV_text14.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("AGENT")."\",\""._QXZ("AGENT USER GROUP")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n";
|
|
|
|
$stmt="SELECT event_time,user,user_group,campaign_id,comments from ".$vicidial_agent_function_log." where stage='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and function='mgrapr_pause_code' order by event_time desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
|
|
else
|
|
{$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=center><font size=2> <A HREF=\"$PHP_SELF?user=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n";
|
|
$MAIN.="<td align=center><font size=2>$row[2]</td>";
|
|
$MAIN.="<td align=center><font size=2>$row[3]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$CSV_text14.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
}
|
|
|
|
$ENDtime = date("U");
|
|
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
$MAIN.="\n\n\n<br><br><br>\n\n";
|
|
|
|
|
|
$MAIN.="<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."|$db_source</font>";
|
|
|
|
$MAIN.="</TD></TR><TABLE>";
|
|
$MAIN.="</body>";
|
|
$MAIN.="</html>";
|
|
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "user_stats_$US$FILE_TIME.csv";
|
|
$CSV_var="CSV_text".$file_download;
|
|
$CSV_text=preg_replace('/^\s+/', '', $$CSV_var);
|
|
$CSV_text=preg_replace('/\n\s+,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|
|
|