mattf
7a89a7acd6
javascript popup. git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
1334 lines
62 KiB
PHP
1334 lines
62 KiB
PHP
<?php
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# AST_inbound_forecasting.php
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#
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# Copyright (C) 2018 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 170428-1205 - First build
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# 170504-2245 - Minor bug fixes
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# 170829-0040 - Added screen color settings
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 180507-2315 - Added new help display
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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function factorial($num) {
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$num=floor($num);
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if ($num>0) {
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$result=1;
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for ($x=1; $x<=$num; $x++) {
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$result*=$x;
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}
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return $result;
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} else {
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return 1;
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}
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}
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function erlsum($low, $limit, $erlangs) {
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$result=0;
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for ($n=$low; $n<=$limit; $n++) {
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$result+=pow($erlangs, $n)/(factorial($n));
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}
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return $result;
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}
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function adjustedGoS($erlangs, $GoS, $retry_rate, $lines) {
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$E[0]=$erlangs;
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$P[0]=$GoS;
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for ($q=0; $q<100; $q++) {
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$E[($q+1)]=$erlangs+($retry_rate/100)*$E[$q]*$P[$q];
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$P[($q+1)]=MathZDC((pow($E[($q+1)], $lines)/(factorial($lines))), (erlsum(0, $lines, $E[($q+1)])));
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}
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return $P[100];
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}
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
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elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["drop_percent"])) {$drop_percent=$_GET["drop_percent"];}
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elseif (isset($_POST["drop_percent"])) {$drop_percent=$_POST["drop_percent"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["erlang_type"])) {$erlang_type=$_GET["erlang_type"];}
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elseif (isset($_POST["erlang_type"])) {$erlang_type=$_POST["erlang_type"];}
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if (isset($_GET["actual_agents"])) {$actual_agents=$_GET["actual_agents"];}
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elseif (isset($_POST["actual_agents"])) {$actual_agents=$_POST["actual_agents"];}
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if (isset($_GET["hourly_pay"])) {$hourly_pay=$_GET["hourly_pay"];}
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elseif (isset($_POST["hourly_pay"])) {$hourly_pay=$_POST["hourly_pay"];}
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if (isset($_GET["revenue_per_sale"])) {$revenue_per_sale=$_GET["revenue_per_sale"];}
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elseif (isset($_POST["revenue_per_sale"])) {$revenue_per_sale=$_POST["revenue_per_sale"];}
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if (isset($_GET["sale_chance"])) {$sale_chance=$_GET["sale_chance"];}
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elseif (isset($_POST["sale_chance"])) {$sale_chance=$_POST["sale_chance"];}
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if (isset($_GET["retry_rate"])) {$retry_rate=$_GET["retry_rate"];}
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elseif (isset($_POST["retry_rate"])) {$retry_rate=$_POST["retry_rate"];}
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if (isset($_GET["target_pqueue"])) {$target_pqueue=$_GET["target_pqueue"];}
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elseif (isset($_POST["target_pqueue"])) {$target_pqueue=$_POST["target_pqueue"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Inbound Forecasting Report';
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$db_source = 'M';
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if ($ignore_afterhours=="checked") {$status_clause=" and status!='AFTHRS'";}
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$HTML_text="";
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$report_display_type="HTML";
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# $actual_agents=preg_replace("/[^0-9.]/", "", $actual_agents);
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# $actual_agents+=0;
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# $hourly_pay=preg_replace("/[^0-9.]/", "", $hourly_pay);
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# $hourly_pay+=0;
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# $revenue_per_sale=preg_replace("/[^0-9.]/", "", $revenue_per_sale);
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# $revenue_per_sale+=0;
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# $sale_chance=preg_replace("/[^0-9.]/", "", $sale_chance);
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# $sale_chance+=0;
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# $retry_rate=preg_replace("/[^0-9.]/", "", $retry_rate);
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# $retry_rate+=0;
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switch ($erlang_type) {
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default:
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case "B":
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$erlB="checked";
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$erlC="";
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break;
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case "C":
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$erlB="";
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$erlC="checked";
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break;
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}
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = "You are not allowed to view reports";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name,/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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if ($DB) {$HTML_text.="$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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$campaigns_string='|';
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$campaigns_selected=count($campaign);
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$campaigns[$i] = $row[0];
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$campaigns_string .= "$campaigns[$i]|";
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for ($j=0; $j<$campaigns_selected; $j++) {
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if ($campaign[$j] && $campaigns[$i]==$campaign[$j]) {$campaign_name_str.="$campaigns[$i] - $campaign_names[$i], ";}
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if ($campaign[$j]=="--ALL--") {$campaigns_selected_str.="'$campaigns[$i]', ";}
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}
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$i++;
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}
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$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups_string='|';
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$groups_selected=count($group);
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while ($i < $groups_to_print)
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{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] = $row[0];
|
|
$group_names[$i] = $row[1];
|
|
$groups_string .= "$groups[$i]|";
|
|
for ($j=0; $j<$groups_selected; $j++) {
|
|
if ($group[$j] && $groups[$i]==$group[$j]) {$group_name_str.="$groups[$i] - $group_names[$i], ";}
|
|
if ($group[$j]=="--ALL--") {$groups_selected_str.="'$groups[$i]', "; $all_groups_selected="selected";}
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
$groups_selected_str=preg_replace('/, $/', '', $groups_selected_str);
|
|
$group_name_str=preg_replace('/, $/', '', $group_name_str);
|
|
|
|
$MT[0]='';
|
|
$NOW_DATE = date("Y-m-d");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$STARTtime = date("U");
|
|
if (!isset($group)) {$group = array();}
|
|
if (!isset($drop_percent)) {$drop_percent = '3';}
|
|
if (!isset($campaign)) {$campaign = array();}
|
|
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
|
if (!isset($end_date)) {$end_date = $NOW_DATE;}
|
|
|
|
$drop_percent=preg_replace("/[^\.0-9]/", "", $drop_percent);
|
|
if ($drop_percent>100) {$drop_percent=100;}
|
|
$drop_rate=$drop_percent/100;
|
|
$pqueue_target=$target_pqueue/100;
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if (in_array("--ALL--", $group))
|
|
{
|
|
$group_string = "--ALL--";
|
|
$group_SQL .= "'$campaign[$i]',";
|
|
$groupQS = "&group[]=--ALL--";
|
|
}
|
|
if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
|
|
{
|
|
$group_SQL = "''";
|
|
}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
}
|
|
if (strlen($group_SQL)<3) {$group_SQL="''";}
|
|
|
|
$i=0;
|
|
$campaign_string='|';
|
|
$campaign_ct = count($campaign);
|
|
while($i < $campaign_ct)
|
|
{
|
|
if (in_array("--ALL--", $campaign))
|
|
{
|
|
$campaign_string = "--ALL--";
|
|
$campaign_SQL .= "'$campaign[$i]',";
|
|
$campaignQS = "&campaign[]=--ALL--";
|
|
}
|
|
else if ( (strlen($campaign[$i]) > 0) and (preg_match("/\|$campaign[$i]\|/",$campaigns_string)) )
|
|
{
|
|
$campaign_string .= "$campaign[$i]|";
|
|
$campaign_SQL .= "'$campaign[$i]',";
|
|
$campaignQS .= "&campaign[]=$campaign[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$campaign_string) ) or ($campaign_ct < 1) )
|
|
{
|
|
$campaign_SQL = "''";
|
|
}
|
|
else
|
|
{
|
|
$campaign_SQL = preg_replace('/,$/i', '',$campaign_SQL);
|
|
}
|
|
if (strlen($campaign_SQL)<3) {$campaign_SQL="''";}
|
|
|
|
$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$times_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $times_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$call_times[$i] = $row[0];
|
|
$call_time_names[$i] = $row[1];
|
|
$i++;
|
|
}
|
|
|
|
require("screen_colors.php");
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
|
|
$HEADER.="<HTML>\n";
|
|
$HEADER.="<HEAD>\n";
|
|
$HEADER.="<STYLE type=\"text/css\">\n";
|
|
$HEADER.="<!--\n";
|
|
$HEADER.=" .green {color: black; background-color: #99FF99}\n";
|
|
$HEADER.=" .red {color: black; background-color: #FF9999}\n";
|
|
$HEADER.=" .orange {color: black; background-color: #FFCC99}\n";
|
|
$HEADER.=".records_list_x\n";
|
|
$HEADER.=" {\n";
|
|
$HEADER.=" background-color: #B9CBFD;\n";
|
|
$HEADER.=" }\n";
|
|
$HEADER.=".records_list_x:hover{background-color: #E6E6E6;}\n";
|
|
$HEADER.="\n";
|
|
$HEADER.=".records_list_y\n";
|
|
$HEADER.=" {\n";
|
|
$HEADER.=" background-color: #9BB9FB;\n";
|
|
$HEADER.=" }\n";
|
|
$HEADER.=".records_list_y:hover{background-color: #E6E6E6;}\n";
|
|
$HEADER.="-->\n";
|
|
$HEADER.=" </STYLE>\n";
|
|
|
|
$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
# $HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.css\" />\n";
|
|
$HEADER.="<script src='chart/Chart.js'></script>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#inbound_forecasting$NWE\n";
|
|
|
|
#$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0 BORDER=0 WIDTH='1024'><TR BGCOLOR=\"#".$SSframe_background."\"><TD VALIGN=TOP> <b>"._QXZ("Dates").":</b><BR>";
|
|
$MAIN.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
|
|
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="function openNewWindow(url)\n";
|
|
$MAIN.=" {\n";
|
|
$MAIN.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$MAIN.=" }\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.="<BR><b>"._QXZ("to")."</b><BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script><BR><BR>";
|
|
$MAIN.="<b>"._QXZ("Target drop rate").":</b><BR><input type='text' size='3' maxlength='4' name='drop_percent' value='$drop_percent'>% (optional)";
|
|
# $MAIN.="<b>"._QXZ("Target queue prob.").":</b><input type='text' size='3' maxlength='4' name='target_pqueue' value='$target_pqueue'>% (C report)";
|
|
$MAIN.="</TD>\n";
|
|
|
|
$MAIN.="<TD VALIGN=TOP> <b>"._QXZ("Campaigns").":</b> <BR>";
|
|
$MAIN.="<SELECT SIZE=5 NAME=campaign[] multiple>\n";
|
|
#if (preg_match('/\-\-ALL\-\-/',$campaign_string))
|
|
# {$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
#else
|
|
# {$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$MAIN.="<option value=\"--ALL--\"".(in_array("--ALL--", $campaign) ? " selected" : "").">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";
|
|
$o=0;
|
|
$campaign_SQL="";
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
$selected="";
|
|
if (in_array($campaigns[$o], $campaign) && !in_array("--ALL--", $campaign)) {
|
|
$selected="selected";
|
|
}
|
|
if (in_array($campaigns[$o], $campaign) || in_array("--ALL--", $campaign)) {
|
|
$campaign_SQL.="'$campaigns[$o]',";
|
|
}
|
|
$MAIN.="<option $selected value=\"$campaigns[$o]\">$campaigns[$o]</option>\n";
|
|
$o++;
|
|
}
|
|
$campaign_SQL=preg_replace("/,$/", "", $campaign_SQL);
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD>\n";
|
|
|
|
$MAIN.="<TD VALIGN=TOP> <B>"._QXZ("In-groups").":</B><BR><SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
$MAIN.="<option value=\"--ALL--\"".(in_array("--ALL--", $group) ? " selected" : "").">--"._QXZ("ALL INGROUPS")."--</option>\n";
|
|
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
$selected="";
|
|
if (in_array($groups[$o], $group) && !in_array("--ALL--", $group)) {$selected="selected";}
|
|
|
|
$MAIN.="<option $selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD>\n";
|
|
# $MAIN.="<TD VALIGN=TOP><b>"._QXZ("Cost analysis stats (optional)").":</b><BR>";
|
|
# $MAIN.=_QXZ("Actual agents").":<BR><INPUT TYPE=TEXT NAME='actual_agents' SIZE=5 MAXLENGTH=5 VALUE=\"$actual_agents\"><BR>";
|
|
# $MAIN.=_QXZ("Hourly pay per agent").":<BR>\$<INPUT TYPE=TEXT NAME='hourly_pay' SIZE=5 MAXLENGTH=5 VALUE=\"$hourly_pay\"><BR>";
|
|
# $MAIN.=_QXZ("Revenue per sale").":<BR>\$<INPUT TYPE=TEXT NAME='revenue_per_sale' SIZE=5 MAXLENGTH=5 VALUE=\"$revenue_per_sale\"><BR>";
|
|
# $MAIN.=_QXZ("Chance of sale").":<BR><INPUT TYPE=TEXT NAME='sale_chance' SIZE=5 MAXLENGTH=5 VALUE=\"$sale_chance\">%<BR>";
|
|
# $MAIN.=_QXZ("Retry rate").":<BR><INPUT TYPE=TEXT NAME='retry_rate' SIZE=5 MAXLENGTH=5 VALUE=\"$retry_rate\">% (B "._QXZ("reports only").")";
|
|
# $MAIN.="</TD>\n";
|
|
$MAIN.="<TD VALIGN=TOP>";
|
|
$MAIN.="<input type='hidden' name='erlang_type' value='B'>";
|
|
$MAIN.="<input type='hidden' name='report_display_rate' value='HTML'>";
|
|
|
|
# $MAIN.="<b>"._QXZ("Erlang type").":</b><BR>";
|
|
# $MAIN.="<input type='radio' name='erlang_type' value='B' $erlB>B - "._QXZ("inbound/call loss stats")."<BR>";
|
|
# $MAIN.="<input type='radio' name='erlang_type' value='C' $erlC>C - "._QXZ("outbound/waiting time stats")."<BR><BR>";
|
|
|
|
# $MAIN.="<select name='report_display_type'>";
|
|
# if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
# $MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select> ";
|
|
|
|
|
|
if ($IDR_calltime_available==1)
|
|
{
|
|
$MAIN.="<SELECT SIZE=1 NAME='shift'>\n";
|
|
$MAIN.="<option value=\"\">--</option>\n";
|
|
$o=0;
|
|
while ($times_to_print > $o)
|
|
{
|
|
if ($call_times[$o] == $shift) {$MAIN.="<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
else {$MAIN.="<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
}
|
|
|
|
$MAIN.="<BR><INPUT TYPE=submit NAME='SUBMIT' VALUE='"._QXZ("SUBMIT")."'><BR><BR><FONT FACE=\"Arial,Helvetica\" size=2><a href=\"./Erlang_report.php\">"._QXZ("Advanced Forecasting Report")."</a></FONT><BR><BR><FONT FACE=\"Arial,Helvetica\" size=2><a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date&drop_percent=$drop_percent&actual_agents=$actual_agents&hourly_pay=$hourly_pay&revenue_per_sale=$revenue_per_sale&sale_chance=$sale_chance&retry_rate=$retry_rate$campaignQS$groupQS&SUBMIT=$SUBMIT&file_download=1\">"._QXZ("DOWNLOAD")."</a></FONT> | <FONT FACE=\"Arial,Helvetica\" size=2><a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a></FONT></TD></TR></TABLE>\n";
|
|
# $MAIN.="<TR><TD colspan='5'>";
|
|
$MAIN.="<PRE><FONT SIZE=2>";
|
|
|
|
if ($groups_selected==0 && $campaigns_selected==0)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.=_QXZ("PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
|
|
echo "$HEADER";
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
}
|
|
else
|
|
{
|
|
$campaign_group_stmt="select closer_campaigns from vicidial_campaigns where campaign_id in ($campaign_SQL)";
|
|
if ($DB) {echo "|$campaign_group_stmt|\n";}
|
|
$campaign_group_rslt=mysql_to_mysqli($campaign_group_stmt, $link);
|
|
$campaign_group_SQL="";
|
|
while ($cg_row=mysqli_fetch_row($campaign_group_rslt)) {
|
|
if (strlen(trim($cg_row[0]))>0) {
|
|
$cg_row[0]=preg_replace("/^\s+|\s\-/", "", $cg_row[0]);
|
|
$campaign_group_SQL.="'".preg_replace("/\s/", "','", $cg_row[0])."',";
|
|
}
|
|
}
|
|
$campaign_group_SQL=$group_SQL.",".$campaign_group_SQL;
|
|
$campaign_group_SQL=preg_replace("/^,|,$/", "", $campaign_group_SQL);
|
|
|
|
$campaign_string=preg_replace("/^\||\|$/", "", $campaign_string);
|
|
$group_string=preg_replace("/^\||\|$/", "", $group_string);
|
|
$ASCII_text =" Date range : $query_date to $end_date\n";
|
|
$ASCII_text.=" Campaigns : ".preg_replace("/\|/", ", ", $campaign_string)."\n";
|
|
$ASCII_text.=" In-groups : ".preg_replace("/\|/", ", ", $group_string)."\n\n";
|
|
# $ASCII_text.=" Report type: $erlang_type\n\n";
|
|
|
|
$HTML_text.=" Date range : $query_date to $end_date\n";
|
|
$HTML_text.=" Campaigns : ".preg_replace("/\|/", ", ", $campaign_string)."\n";
|
|
$HTML_text.=" In-groups : ".preg_replace("/\|/", ", ", $group_string)."";
|
|
# $HTML_text.=" Report type: $erlang_type\n\n";
|
|
|
|
$sale_stmt="select distinct status from vicidial_campaign_statuses where campaign_id in ($campaign_SQL) and sale='Y' UNION select status from vicidial_statuses where sale='Y'";
|
|
if ($DB) {echo "|$sale_stmt|\n";}
|
|
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
|
|
$sales_array=array();
|
|
while ($sale_row=mysqli_fetch_row($sale_rslt)) {
|
|
array_push($sales_array, "$sale_row[0]");
|
|
}
|
|
|
|
if ($erlang_type=="B") {
|
|
$hour_stmt="select closecallid, substr(call_date, 1, 13) as start_hour, length_in_sec, substr(call_date+INTERVAL length_in_sec second, 1, 13) as end_hour, if(DATE_FORMAT(call_date, '%Y-%m-%d %H:00:00')!=DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'), UNIX_TIMESTAMP(DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'))-UNIX_TIMESTAMP(call_date), length_in_sec) as length_up_to_next_hour, if(DATE_FORMAT(call_date, '%Y-%m-%d %H:00:00')!=DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'), UNIX_TIMESTAMP(call_date+INTERVAL length_in_sec second)-UNIX_TIMESTAMP(DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00')), 0) as length_running_into_next_hour, status, uniqueid from vicidial_closer_log where length_in_sec is not null and campaign_id in ($campaign_group_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59' and status!='AFTHRS'"; # *
|
|
|
|
$avg_stmt="select avg(length_in_sec) as avg_length from vicidial_closer_log where length_in_sec is not null and campaign_id in ($campaign_group_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # **
|
|
|
|
$wrapup_stmt="select uniqueid from vicidial_closer_log where length_in_sec is not null and user!='VDCL' and campaign_id in ($campaign_group_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # ***
|
|
} else {
|
|
$hour_stmt="select uniqueid, substr(call_date, 1, 13) as start_hour, length_in_sec, substr(call_date+INTERVAL length_in_sec second, 1, 13) as end_hour, if(DATE_FORMAT(call_date, '%Y-%m-%d %H:00:00')!=DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'), UNIX_TIMESTAMP(DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'))-UNIX_TIMESTAMP(call_date), length_in_sec) as length_up_to_next_hour, if(DATE_FORMAT(call_date, '%Y-%m-%d %H:00:00')!=DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00'), UNIX_TIMESTAMP(call_date+INTERVAL length_in_sec second)-UNIX_TIMESTAMP(DATE_FORMAT(call_date+INTERVAL length_in_sec second, '%Y-%m-%d %H:00:00')), 0) as length_running_into_next_hour, status, uniqueid from vicidial_log where length_in_sec is not null and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59' and status!='AFTHRS'"; # *
|
|
|
|
$avg_stmt="select avg(length_in_sec) as avg_length from vicidial_log where length_in_sec is not null and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # **
|
|
|
|
$wrapup_stmt="select uniqueid from vicidial_log where length_in_sec is not null and user!='VDCL' and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # ***
|
|
}
|
|
if ($DB) {echo "|$hour_stmt|\n";}
|
|
if ($DB) {echo "|$avg_stmt|\n";}
|
|
if ($DB) {echo "|$wrapup_stmt|\n";}
|
|
|
|
# $ASCII_text.=$hour_stmt."<BR>\n";
|
|
$hour_rslt=mysql_to_mysqli($hour_stmt, $link); # *
|
|
$erlang_calls=mysqli_num_rows($hour_rslt);
|
|
|
|
# PROVIDE ACTUAL STATS
|
|
$avg_rslt=mysql_to_mysqli($avg_stmt, $link); # **
|
|
$avg_row=mysqli_fetch_array($avg_rslt);
|
|
$average_call_length=$avg_row["avg_length"];
|
|
|
|
$wrapup_rslt=mysql_to_mysqli($wrapup_stmt, $link); # ***
|
|
$wrapup_calls=mysqli_num_rows($wrapup_rslt);
|
|
$uid_ct=0;
|
|
$uid_clause="";
|
|
$dispo_secs=0;
|
|
$talk_secs=0;
|
|
while ($wrapup_row=mysqli_fetch_row($wrapup_rslt)) {
|
|
$uid_ct++;
|
|
$uid_clause.="'$wrapup_row[0]',";
|
|
if ($uid_ct%100==0) {
|
|
$uid_clause=preg_replace('/,$/', '', $uid_clause);
|
|
$uid_stmt="select dispo_sec, talk_sec from vicidial_agent_log where uniqueid in ($uid_clause)";
|
|
$uid_rslt=mysql_to_mysqli($uid_stmt, $link);
|
|
while ($uid_row=mysqli_fetch_row($uid_rslt)) {
|
|
$dispo_secs+=$uid_row[0];
|
|
$talk_secs+=$uid_row[1];
|
|
}
|
|
$uid_clause="";
|
|
}
|
|
}
|
|
if (strlen($uid_clause)>0) {
|
|
$uid_clause=preg_replace('/,$/', '', $uid_clause);
|
|
$uid_stmt="select dispo_sec, talk_sec from vicidial_agent_log where uniqueid in ($uid_clause)";
|
|
$uid_rslt=mysql_to_mysqli($uid_stmt, $link);
|
|
while ($uid_row=mysqli_fetch_row($uid_rslt)) {
|
|
$dispo_secs+=$uid_row[0];
|
|
$talk_secs+=$uid_row[1];
|
|
}
|
|
$uid_clause="";
|
|
}
|
|
$avg_dispo_sec=MathZDC($dispo_secs, $wrapup_calls);
|
|
$avg_talk_sec=MathZDC($talk_secs, $wrapup_calls);
|
|
#####
|
|
|
|
|
|
$wrapup_stmt="select average(dispo_sec) from vicidial_agent_log";
|
|
|
|
$erlang_array=array();
|
|
$drops_blocks=0;
|
|
$sales=0;
|
|
while ($hour_row=mysqli_fetch_array($hour_rslt)) {
|
|
$erlang_array["$hour_row[start_hour]"][0]+=$hour_row["length_up_to_next_hour"];
|
|
$erlang_array["$hour_row[start_hour]"][2]++;
|
|
|
|
if ($hour_row["length_running_into_next_hour"]>0) {
|
|
$erlang_array["$hour_row[end_hour]"][0]+=$hour_row["length_running_into_next_hour"];
|
|
$erlang_array["$hour_row[end_hour]"][2]++;
|
|
if ($hour_row["status"]=="DROP") {
|
|
$erlang_array["$hour_row[end_hour]"][3]++;
|
|
}
|
|
}
|
|
|
|
if ($hour_row["status"]=="DROP") {
|
|
$erlang_array["$hour_row[start_hour]"][1]+=$hour_row["length_up_to_next_hour"];
|
|
$erlang_array["$hour_row[end_hour]"][1]+=$hour_row["length_running_into_next_hour"];
|
|
$erlang_array["$hour_row[start_hour]"][3]++;
|
|
$drops_blocks++;
|
|
}
|
|
|
|
if (in_array("$hour_row[status]", $sales_array)) {
|
|
$erlang_array["$hour_row[start_hour]"][4]++;
|
|
$sales++;
|
|
}
|
|
}
|
|
$hours_active=count($erlang_array); # Used for giving total erlangs for day, need to divide by number of hours reported, not one hour
|
|
$total_erlangs=MathZDC(($erlang_calls*$average_call_length),(3600*$hours_active));
|
|
$total_blocking=MathZDC($drops_blocks, $erlang_calls);
|
|
$sale_percent=MathZDC($sales, $erlang_calls);
|
|
|
|
$rpt_header ="+-----------------+-------+-------+------------+----------+-------------+----------+---------+";
|
|
if ($erlang_type=="B") {$rpt_header.="---------+";}
|
|
if ($erlang_type=="C") {$rpt_header.="------------+------------+";}
|
|
$rpt_header.="------------+------------+------------+----------+-----------+------------+------------+------------+\n";
|
|
|
|
$ASCII_text.=$rpt_header;
|
|
# $ASCII_text.=$hour_stmt."<BR>\n";
|
|
|
|
# Damn fixed-space formatting, hate ASCII. HATE.
|
|
if ($erlang_type=="B") {
|
|
if ($actual_agents>0) {
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Actual agents: ")).sprintf("%-131s", "$actual_agents")." |\n";
|
|
}
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total calls: ")).sprintf("%-131s", "$erlang_calls")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total drops: ")).sprintf("%-131s", "$drops_blocks")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Desired drop rate: ")).sprintf("%-5.2f", "$drop_percent").sprintf("%-126s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total blocking/drop rate: ")).sprintf("%-5.2f", (100*$total_blocking)).sprintf("%-126s", " %")." |\n"; # sprintf("%-131.4f", "$total_blocking")
|
|
# $ASCII_text.="| ".sprintf("%70s", _QXZ("Desired sale rate: ")).sprintf("%-5.2f", "$sale_chance").sprintf("%-126s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Sale rate: ")).sprintf("%-5.2f", (100*$sale_percent)).sprintf("%-126s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average call duration: ")).sprintf("%-131.2f", "$average_call_length")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Erlangs: ")).sprintf("%-131.4f", $total_erlangs)." |\n";
|
|
}
|
|
if ($erlang_type=="C") {
|
|
if ($actual_agents>0) {
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Actual agents: ")).sprintf("%-147s", "$actual_agents")." |\n";
|
|
}
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total calls: ")).sprintf("%-147s", "$erlang_calls")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total drops: ")).sprintf("%-147s", "$drops_blocks")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Desired drop rate: ")).sprintf("%-5.2f", "$drop_percent").sprintf("%-142s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Total blocking/drop rate: ")).sprintf("%-5.2f", (100*$total_blocking)).sprintf("%-142s", " %")." |\n"; # sprintf("%-147.4f", "$total_blocking")
|
|
# $ASCII_text.="| ".sprintf("%70s", _QXZ("Desired sale rate: ")).sprintf("%-5.2f", "$sale_chance").sprintf("%-142s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Sale rate: ")).sprintf("%-5.2f", (100*$sale_percent)).sprintf("%-142s", " %")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average call duration: ")).sprintf("%-147.2f", "$average_call_length")." |\n";
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Erlangs: ")).sprintf("%-147.4f", $total_erlangs)." |\n";
|
|
}
|
|
|
|
$HTML_text.="<table width='1024' border='0' cellpadding='0' cellspacing='0'>";
|
|
$HTML_text.="<tr><td width='900'>";
|
|
|
|
$CSV_text="";
|
|
if ($actual_agents>0) {
|
|
$CSV_text.="\"Actual agents:\",\"$actual_agents\"\n";
|
|
}
|
|
$CSV_text.="\"Total calls:\",\"$erlang_calls\"\n";
|
|
$CSV_text.="\"Total drops:\",\"$drops_blocks\"\n";
|
|
$CSV_text.="\"Desired drop rate:\",\"".sprintf("%5.2f", "$drop_percent")." %\"\n";
|
|
$CSV_text.="\"Total blocking/drop rate:\",\"".sprintf("%-5.2f", (100*$total_blocking))."\"\n";
|
|
# $CSV_text.="\"Desired sale rate:\",\"".sprintf("%5.2f", "$sale_chance")." %\"\n";
|
|
$CSV_text.="\"Sale rate:\",\"".sprintf("%-5.2f", (100*$sale_percent))."\"\n";
|
|
$CSV_text.="\"Average call duration:\",\"".sprintf("%.2f", "$average_call_length")." seconds\"\n";
|
|
$CSV_text.="\"Erlangs:\",\"".sprintf("%.4f", "$total_erlangs")."\"\n";
|
|
|
|
|
|
# ESTIMATED AGENTS
|
|
$lines=1;
|
|
if ($total_blocking>0) {
|
|
$GoS=MathZDC((pow($total_erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $total_erlangs)));
|
|
if ($GoS>$total_blocking) {
|
|
$ASCII_text.="<!-- $lines \n";
|
|
while ($GoS>$total_blocking) {
|
|
$lines++;
|
|
$GoS=MathZDC((pow($total_erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $total_erlangs)));
|
|
if ($retry_rate>0 && $erlang_type=="B") {$GoS=adjustedGoS($total_erlangs, $GoS, $retry_rate, $lines);} #"B" allows for retry rates, "C" does not.
|
|
$ASCII_text.=" $GoS \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
$Pqueue=(pow($total_erlangs, $lines)/(factorial($lines)))/((pow($total_erlangs, $lines)/(factorial($lines)))+((1-MathZDC($total_erlangs, $lines))*erlsum(0, ($lines-1), $total_erlangs)));
|
|
$ASA=MathZDC(($Pqueue*$average_call_length), ($lines-$total_erlangs));
|
|
} else {
|
|
$lines="N/A";
|
|
$Pqueue=0;
|
|
$ASA=0;
|
|
}
|
|
if ($Pqueue>1) {$Pqueue=1;}
|
|
$est_GoS=$GoS; # Need this here since we moved the output line further down & need to save it.
|
|
$est_lines=$lines; # Need this here since we moved the output line further down & need to save it.
|
|
|
|
if ($erlang_type=="B") {
|
|
# $ASCII_text.="| ".sprintf("%70s", _QXZ("Retry rate: ")).sprintf("%-131s", "$retry_rate %")." |\n"; # B
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Grade of service: ")).sprintf("%-131s", sprintf("%0.2f", (100*$GoS)." %"))." |\n"; # B
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Estimated agents fielding calls: ")).sprintf("%-131s", $lines)." |\n";
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Estimated queue probability: ")).sprintf("%-5.2f", (100*$Pqueue)).sprintf("%-142s", " %")." |\n"; # C
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average speed of answering: ")).sprintf("%-147s", sec_convert($ASA,'H'))." |\n"; # C
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Estimated agents fielding calls: ")).sprintf("%-147s", $lines)." |\n";
|
|
}
|
|
|
|
if ($erlang_type=="B") {
|
|
# $CSV_text.="\""._QXZ("Retry rate: ")."\",\"$retry_rate %\"\n"; # B
|
|
$CSV_text.="\""._QXZ("Grade of service: ")."\",\"".sprintf("%0.2f", (100*$GoS))." %\"\n"; # B
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$CSV_text.="\""._QXZ("Estimated queue probability: ")."\",\"".sprintf("%.2f", (100*$Pqueue))."%\"\n"; # C
|
|
$CSV_text.="\""._QXZ("Average speed of answering: ")."\",\"".sec_convert($ASA,'H')."\"\n"; # C
|
|
}
|
|
$CSV_text.="\""._QXZ("Estimated agents fielding calls: ")."\",\"$lines\"\n";
|
|
|
|
if ($erlang_type=="B") {
|
|
## $HTML_text.="<tr class='records_list_x'><td><font size=1>"._QXZ("Retry rate: ")."</font></td><td><font size=1>$retry_rate %</font></td></tr>"; # B
|
|
# $HTML_text.="<tr class='records_list_x'><td><font size=1>"._QXZ("Grade of service: ")."</font></td><td><font size=1>".sprintf("%0.2f", (100*$GoS))."%</font></td></tr>"; # B
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$HTML_text.="<tr class='records_list_x'><td><font size=1>"._QXZ("Estimated queue probability: ")."</font></td><td><font size=1>".sprintf("%.2f", (100*$Pqueue))."%</font></td></tr>"; # C
|
|
$HTML_text.="<tr class='records_list_y'><td><font size=1>"._QXZ("Average speed of answering: ")."</font></td><td><font size=1>".sec_convert($ASA,'H')."</font></td></tr>"; # C
|
|
}
|
|
# $HTML_text.="<tr class='records_list_y'><td><font size=1>"._QXZ("Estimated agents fielding calls: ")."</font></td><td><font size=1>".$lines."</font></td></tr>";
|
|
#############
|
|
|
|
##### RECOMMENDED AGENTS
|
|
$lines=1;
|
|
if ($erlang_type=="B") {
|
|
$GoS=MathZDC((pow($total_erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $total_erlangs)));
|
|
if ($GoS>$drop_rate) {
|
|
$ASCII_text.="<!-- $lines \n";
|
|
while ($GoS>$drop_rate) {
|
|
$lines++;
|
|
$GoS=MathZDC((pow($total_erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $total_erlangs)));
|
|
if ($retry_rate>0) {$GoS=adjustedGoS($total_erlangs, $GoS, $retry_rate, $lines);}
|
|
$ASCII_text.=" $GoS \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$Pqueue=(pow($total_erlangs, $lines)/(factorial($lines)))/((pow($total_erlangs, $lines)/(factorial($lines)))+((1-MathZDC($total_erlangs, $lines))*erlsum(0, ($lines-1), $total_erlangs)));
|
|
if ($Pqueue>$pqueue_target) {
|
|
$ASCII_text.="<!-- $lines \n";
|
|
while ($Pqueue>$pqueue_target) {
|
|
$lines++;
|
|
$Pqueue=(pow($total_erlangs, $lines)/(factorial($lines)))/((pow($total_erlangs, $lines)/(factorial($lines)))+((1-MathZDC($total_erlangs, $lines))*erlsum(0, ($lines-1), $total_erlangs)));
|
|
$ASCII_text.=" $GoS \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
}
|
|
|
|
if ($erlang_type=="B") {
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Recommended agent count: ")).sprintf("%-131s", $lines)." |\n";
|
|
} else {
|
|
$ASCII_text.="| ".sprintf("%70s", _QXZ("Recommended agent count: ")).sprintf("%-147s", $lines)." |\n";
|
|
}
|
|
$CSV_text.="\"Recommended agent count:\",\"$lines\"\n";
|
|
$CSV_text.="\n";
|
|
#############
|
|
|
|
$ASCII_text.=$rpt_header;
|
|
$ASCII_text.= "| "._QXZ("CALLING HOUR", 15)." | "._QXZ("CALLS", 5)." | "._QXZ("SALES", 5)." | "._QXZ("TOTAL TIME", 10)." | "._QXZ("AVG TIME", 8)." | "._QXZ("DROPPED HRS", 11)." | "._QXZ("BLOCKING", 8)." | "._QXZ("ERLANGS", 7);
|
|
if ($erlang_type=="B") {$ASCII_text.=" | "._QXZ("GOS", 7);} # B
|
|
if ($erlang_type=="C") {$ASCII_text.=" | "._QXZ("QUEUE PROB", 10)." | "._QXZ("AVG ANSWER", 10);} # C
|
|
$ASCII_text.=" | "._QXZ("REC AGENTS", 10)." | "._QXZ("EST AGENTS", 10)." | "._QXZ("CALLS/AGNT", 10)." |\n"; # ." | "._QXZ("REV/CALL", 8)." | "._QXZ("REV/AGENT", 9)." | "._QXZ("TOTAL REV", 10)." | "._QXZ("TOTAL COST", 10)." | "._QXZ("MARGIN", 10)
|
|
$ASCII_text.=$rpt_header;
|
|
$CSV_text.="\""._QXZ("CALLING HOUR")."\",\""._QXZ("CALLS")."\",\""._QXZ("SALES")."\",\""._QXZ("TOTAL TIME")."\",\""._QXZ("AVG TIME")."\",\""._QXZ("DROPPED HRS")."\",\""._QXZ("BLOCKING")."\",\""._QXZ("ERLANGS")."\",";
|
|
if ($erlang_type=="B") {$CSV_text.="\""._QXZ("GRADE OF SERVICE")."\",";} # B
|
|
if ($erlang_type=="C") {$CSV_text.="\""._QXZ("QUEUE PROBABILITY")."\",\""._QXZ("AVERAGE ANSWER SPEED")."\",";} # C
|
|
$CSV_text.="\""._QXZ("REC AGENTS")."\",\""._QXZ("EST AGENTS")."\",\""._QXZ("CALLS/AGNT")."\"\n"; # ,\""._QXZ("REV/CALL")."\",\""._QXZ("REV/AGENT")."\",\""._QXZ("TOTAL REV")."\",\""._QXZ("TOTAL COST")."\",\""._QXZ("MARGIN")."\"
|
|
ksort($erlang_array);
|
|
|
|
$HTML_text2="</td><td valign='top'style=\"padding: 3px 0px 0px 10px;\">";
|
|
$HTML_text2.="<BR><table width='130' border='0' cellpadding='2' cellspacing='0'>";
|
|
$HTML_text2.="<tr bgcolor='#000'><td colspan='2' align='center'><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("INBOUND SUMMARY")."</FONT></B></td></tr>";
|
|
if ($actual_agents>0) {
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Actual agents: ")."</font></td><td nowrap><font size=1>".$actual_agents."</font></td></tr>";
|
|
}
|
|
$HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Total calls: ")."</font></td><td nowrap><font size=1>".$erlang_calls."</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Total drops: ")."</font></td><td nowrap><font size=1>".$drops_blocks."</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Desired drop rate: ")."</font></td><td nowrap><font size=1>".sprintf("%5.2f", "$drop_percent")." %</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Total blocking/drop rate: ")."</font></td><td nowrap><font size=1>".sprintf("%-5.2f", (100*$total_blocking))." %</font></td></tr>";
|
|
# $HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Desired sale rate: ")."</font></td><td nowrap><font size=1>".sprintf("%5.2f", "$sale_chance")." %</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Sale rate: ")."</font></td><td nowrap><font size=1>".sprintf("%-5.2f", (100*$sale_percent))." %</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Average call duration: ")."</font></td><td nowrap><font size=1>".sprintf("%18.2f", "$average_call_length")."</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Erlangs: ")."</font></td><td nowrap><font size=1>".sprintf("%18.4f", $total_erlangs)."</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Grade of service: ")."</font></td><td nowrap><font size=1>".sprintf("%0.2f", (100*$est_GoS))."%</font></td></tr>"; # B
|
|
$HTML_text2.="<tr class='records_list_x'><td><font size=1>"._QXZ("Estimated agents fielding calls: ")."</font></td><td nowrap><font size=1>".$est_lines."</font></td></tr>";
|
|
$HTML_text2.="<tr class='records_list_y'><td><font size=1>"._QXZ("Recommended agent count: ")."</font></td><td nowrap><font size=1>".$lines."</font></td></tr>";
|
|
$HTML_text2.="</table>";
|
|
$HTML_text2.="</td>";
|
|
$HTML_text2.="</tr></table>"; # For closing the table above that encompasses first report table and chart
|
|
|
|
$HTML_text2.="<table width='1024' border='0' cellpadding='2' cellspacing='0'>";
|
|
$HTML_text2.="<TR BGCOLOR=BLACK>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("CALLING HOUR")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("CALLS")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("SALES")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("TOTAL TIME")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("AVG TIME")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("DROPPED HRS")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("BLOCKING")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("ERLANGS")."</FONT></B></TD>\n";
|
|
|
|
if ($erlang_type=="B") {
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("GRADE OF SERVICE")."</FONT></B></TD>\n"; # B
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("QUEUE PROB")."</FONT></B></TD>\n"; # C
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("AVG ANSWER")."</FONT></B></TD>\n"; # C
|
|
}
|
|
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("REC AGENTS")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("EST AGENTS")."</FONT></B></TD>\n";
|
|
$HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("CALLS PER AGENT")."</FONT></B></TD>\n";
|
|
# $HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("REVENUE PER CALL")."</FONT></B></TD>\n";
|
|
# $HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("REVENUE PER AGENT")."</FONT></B></TD>\n";
|
|
# $HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("TOTAL REVENUE")."</FONT></B></TD>\n";
|
|
# $HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("TOTAL COST")."</FONT></B></TD>\n";
|
|
# $HTML_text2.="<TD><B><FONT FACE=\"Arial,Helvetica\" size=1 color=white>"._QXZ("MARGIN")."</FONT></B></TD>\n";
|
|
$HTML_text2.="</TR>\n";
|
|
|
|
|
|
$bht=0;
|
|
$graph_stats=array();
|
|
$q=0;
|
|
while(list($key, $val)=each($erlang_array)) {
|
|
if ($val[0]>$bht) {$bht=$val[0];}
|
|
if ($q%2==0) {$tdclass="records_list_x";} else {$tdclass="records_list_y";}
|
|
$average_time=round(MathZDC($val[0], $val[2]));
|
|
$blocking=MathZDC($val[3], $val[2]);
|
|
$erlangs=$val[2]*MathZDC($average_time, 3600); # Row is call per hour, therefore call length average must be in hours.
|
|
$sales=$val[4]+0;
|
|
|
|
$ASCII_text.="| "; #.substr($key, 0, -2)." - ".substr($key, 5, 2)." ".substr($key, 8, 2)." ".substr($key, 0, 4);
|
|
$ASCII_text.=date("Y-m-d ha", mktime(substr($key, -2), 0, 0, substr($key, 5, 2), substr($key, 8, 2), substr($key, 0, 4)));
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%5s", $val[2]);
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%5s", $sales);
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%10s", sec_convert($val[0],'H'));
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%8s", sec_convert($average_time,'H'));
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%11s", sec_convert($val[1],'H'));
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%8s", sprintf("%01.4f", $blocking));
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%7s", sprintf("%01.4f", $erlangs));
|
|
$ASCII_text.=" | ";
|
|
|
|
$CSV_text.="\"".date("Y-m-d ha", mktime(substr($key, -2), 0, 0, substr($key, 5, 2), substr($key, 8, 2), substr($key, 0, 4)))."\",\"".$val[2]."\",\"".$sales."\",\"".sec_convert($val[0],'H')."\",\"".sec_convert($average_time,'H')."\",\"".sec_convert($val[1],'H')."\",\"".sprintf("%01.4f", $blocking)."\",\"".sprintf("%01.4f", $erlangs)."\",";
|
|
|
|
$HTML_text2.="<tr class='$tdclass'>\n";
|
|
$HTML_text2.="<td><font size=1>".date("Y-m-d ha", mktime(substr($key, -2), 0, 0, substr($key, 5, 2), substr($key, 8, 2), substr($key, 0, 4)))."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".$val[2]."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".$sales."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sec_convert($val[0],'H')."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sec_convert($average_time,'H')."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sec_convert($val[1],'H')."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sprintf("%01.4f", $blocking)."</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sprintf("%01.4f", $erlangs)."</font></td>\n";
|
|
|
|
$graph_key=date("Y-m-d ha", mktime(substr($key, -2), 0, 0, substr($key, 5, 2), substr($key, 8, 2), substr($key, 0, 4)));
|
|
$graph_stats["$graph_key"][0]=$val[2];
|
|
$graph_stats["$graph_key"][1]=$val[0];
|
|
$graph_stats["$graph_key"][2]=$average_time;
|
|
$graph_stats["$graph_key"][3]=$val[1];
|
|
$graph_stats["$graph_key"][4]=sprintf("%01.4f", $blocking);
|
|
$graph_stats["$graph_key"][5]=sprintf("%01.4f", $erlangs);
|
|
|
|
##### RECOMMENDED AGENTS
|
|
$lines=1;
|
|
if ($erlang_type=="B") {
|
|
$GoS=MathZDC((pow($erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $erlangs)));
|
|
if ($GoS>$drop_rate) {
|
|
$ASCII_text.="<!-- $lines \n";
|
|
while ($GoS>$drop_rate) {
|
|
$lines++;
|
|
$GoS=MathZDC((pow($erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $erlangs)));
|
|
if ($retry_rate>0) {$GoS=adjustedGoS($erlangs, $GoS, $retry_rate, $lines);}
|
|
$ASCII_text.=" $GoS \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$Pqueue=(pow($erlangs, $lines)/(factorial($lines)))/((pow($erlangs, $lines)/(factorial($lines)))+((1-MathZDC($erlangs, $lines))*erlsum(0, ($lines-1), $erlangs)));
|
|
if ($Pqueue>$pqueue_target) {
|
|
$ASCII_text.="<!-- \n";
|
|
while ($Pqueue>$pqueue_target) {
|
|
$lines++;
|
|
$Pqueue=(pow($erlangs, $lines)/(factorial($lines)))/((pow($erlangs, $lines)/(factorial($lines)))+((1-MathZDC($erlangs, $lines))*erlsum(0, ($lines-1), $erlangs)));
|
|
$ASCII_text.=" $lines, $erlangs - $Pqueue \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
}
|
|
$recommended_agents=$lines;
|
|
|
|
##### ESTIMATED AGENTS
|
|
$lines=1;
|
|
if ($blocking>0) {
|
|
$GoS=MathZDC((pow($erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $erlangs)));
|
|
if ($GoS>$blocking) {
|
|
$ASCII_text.="<!-- $lines \n";
|
|
while ($GoS>$blocking) {
|
|
$lines++;
|
|
$GoS=MathZDC((pow($erlangs, $lines)/(factorial($lines))), (erlsum(0, $lines, $erlangs)));
|
|
if ($retry_rate>0 && $erlang_type=="B") {$GoS=adjustedGoS($erlangs, $GoS, $retry_rate, $lines);} # "B" allows for retry rates, "C" does not
|
|
$ASCII_text.=" $GoS \n";
|
|
}
|
|
$ASCII_text.="\n-->";
|
|
}
|
|
|
|
$Pqueue=(pow($erlangs, $lines)/(factorial($lines)))/((pow($erlangs, $lines)/(factorial($lines)))+((1-MathZDC($erlangs, $lines))*erlsum(0, ($lines-1), $erlangs)));
|
|
$ASA=MathZDC(($Pqueue*$average_time), ($lines-$erlangs));
|
|
} else {
|
|
$lines="$recommended_agents";
|
|
$Pqueue=0;
|
|
$ASA=0;
|
|
}
|
|
if ($actual_agents>0) {
|
|
$lines=$actual_agents;
|
|
$Pqueue=0;
|
|
$ASA=0;
|
|
}
|
|
if ($Pqueue>1) {$Pqueue=1;}
|
|
|
|
if ($erlang_type=="B") {
|
|
$ASCII_text.=sprintf("%7s", sprintf("%0.2f", (100*$GoS))."%");
|
|
$ASCII_text.=" | ";
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$ASCII_text.=sprintf("%10s", sprintf("%.4f", (100*$Pqueue))."%");
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%10s", sec_convert($ASA,'H'));
|
|
$ASCII_text.=" | ";
|
|
}
|
|
$ASCII_text.=sprintf("%10s", $recommended_agents);
|
|
$ASCII_text.=" | ";
|
|
if ($erlang_type=="B") {
|
|
$CSV_text.="\"".sprintf("%0.2f", (100*$GoS))."%\","; # B
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$CSV_text.="\"".sprintf("%.6f", (100*$Pqueue))."%\","; # C
|
|
$CSV_text.="\"".sec_convert($ASA,'H')."\","; # C
|
|
}
|
|
$CSV_text.="\"$recommended_agents\",";
|
|
$graph_stats["$graph_key"][7]=$recommended_agents;
|
|
if ($erlang_type=="B") {
|
|
$HTML_text2.="<td><font size=1>".sprintf("%0.2f", (100*$GoS))."%</font></td>\n"; # B
|
|
}
|
|
if ($erlang_type=="C") {
|
|
$HTML_text2.="<td><font size=1>".sprintf("%.4f", (100*$Pqueue))."%</font></td>\n"; # C
|
|
$HTML_text2.="<td><font size=1>".sec_convert($ASA,'H')." </font></td>\n"; # C
|
|
}
|
|
$HTML_text2.="<td><font size=1>$recommended_agents</font></td>\n";
|
|
|
|
$ASCII_text.=sprintf("%10s", $lines);
|
|
$ASCII_text.=" | ";
|
|
$ASCII_text.=sprintf("%-10.2f", MathZDC($val[2], $lines));
|
|
# $ASCII_text.=" | ";
|
|
# $ASCII_text.=sprintf("%-8s", "\$".number_format(MathZDC(($revenue_per_sale*$sales), $val[2]),2,".",","));
|
|
# $ASCII_text.=" | ";
|
|
# $ASCII_text.=sprintf("%-9s", "\$".number_format(MathZDC(($revenue_per_sale*$sales), $lines),2,".",","));
|
|
# $ASCII_text.=" | ";
|
|
# $ASCII_text.=sprintf("%-10s", "\$".number_format(($revenue_per_sale*$sales),2,".",","));
|
|
# $ASCII_text.=" | ";
|
|
# $ASCII_text.=sprintf("%-10s", "\$".number_format(($lines*$hourly_pay),2,".",","));
|
|
# $ASCII_text.=" | ";
|
|
# $ASCII_text.=sprintf("%-10s", "\$".number_format((($revenue_per_sale*$sales)-($lines*$hourly_pay)),2,".",","));
|
|
$ASCII_text.=" |\n";
|
|
|
|
$graph_stats["$graph_key"][8]=$drop_rate;
|
|
|
|
|
|
$CSV_text.="\"$lines\",";
|
|
$CSV_text.="\"".sprintf("%.2f", MathZDC($val[2], $lines))."\",";
|
|
# $CSV_text.="\"$".number_format(MathZDC(($revenue_per_sale*$sales), $val[2]),2,".",",")."\",";
|
|
# $CSV_text.="\"$".number_format(MathZDC(($revenue_per_sale*$sales), $lines),2,".",",")."\",";
|
|
# $CSV_text.="\"$".number_format(($revenue_per_sale*$sales),2,".",",")."\",";
|
|
# $CSV_text.="\"$".number_format(($lines*$hourly_pay),2,".",",")."\",";
|
|
# $CSV_text.="\"$".number_format((($revenue_per_sale*$sales)-($lines*$hourly_pay)),2,".",",")."\"\n";
|
|
|
|
$graph_stats["$graph_key"][6]=$lines;
|
|
$graph_stats["$graph_key"][8]=$drop_rate;
|
|
$graph_stats["$graph_key"][9]=$sales;
|
|
$graph_stats["$graph_key"][10]=number_format(MathZDC(($revenue_per_sale*$sales), $val[2]),2,".",""); # Revenue per call
|
|
$graph_stats["$graph_key"][11]=number_format(MathZDC(($revenue_per_sale*$sales), $lines),2,".",""); # Revenue per agent
|
|
$graph_stats["$graph_key"][12]=number_format(($revenue_per_sale*$sales),2,".",""); # Total revenue
|
|
$graph_stats["$graph_key"][13]=number_format(($lines*$hourly_pay),2,".",""); # Cost
|
|
$graph_stats["$graph_key"][14]=number_format((($revenue_per_sale*$sales)-($lines*$hourly_pay)),2,".",",");
|
|
$graph_stats["$graph_key"][15]=$GoS;
|
|
$graph_stats["$graph_key"][16]=$Pqueue; # Cost
|
|
$graph_stats["$graph_key"][17]=$ASA; # Cost
|
|
|
|
$HTML_text2.="<td><font size=1>$lines</font></td>\n";
|
|
$HTML_text2.="<td><font size=1>".sprintf("%.2f", ($val[2]/$lines))."</font></td>\n";
|
|
# $HTML_text2.="<td><font size=1>\$".number_format(MathZDC(($revenue_per_sale*$sales), $val[2]),2,".",",")."</font></td>\n";
|
|
# $HTML_text2.="<td><font size=1>\$".number_format(MathZDC(($revenue_per_sale*$sales), $lines),2,".",",")."</font></td>\n";
|
|
# $HTML_text2.="<td><font size=1>\$".number_format(($revenue_per_sale*$sales),2,".",",")."</font></td>\n";
|
|
# $HTML_text2.="<td><font size=1>\$".number_format(($lines*$hourly_pay),2,".",",")."</font></td>\n";
|
|
# $HTML_text2.="<td><font size=1>\$".number_format((($revenue_per_sale*$sales)-($lines*$hourly_pay)),2,".",",")."</font></td>\n";
|
|
$HTML_text2.="</tr>\n";
|
|
$q++;
|
|
}
|
|
$ASCII_text.=$rpt_header;
|
|
$ASCII_text.=" BHT: ".sec_convert($bht,'H')." ($bht seconds)\n";
|
|
|
|
$HTML_text2.="</table>";
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("ERL_AGENTSdata|7,6|AGENTS|integer|Rec. Agents,Est. Agents", "ERL_BLOCKdata|4,8|BLOCKING/DROPS|percent|Blocking,Desired drop rate", "ERL_CALLSdata|0,9|CALLS|integer|Calls,Sales", "ERL_TIMEdata|2,3,1|TIMES|time|Average time,Dropped time,Total time", "ERL_ERLANGSdata|5|ERLANGS|integer|Erlangs"); # , "ERL_REVENUEdata|10,11|REVENUE|dollar|Revenue per call,Revenue per agent", "ERL_REVENUEdata|12,13|MARGINS|dollar|Total revenue,Total cost"
|
|
if ($erlang_type=="B") {
|
|
array_push($graph_array, "ERL_GOSdata|15|GoS|integer|Grade of Service");
|
|
}
|
|
if ($erlang_type=="C") {
|
|
array_push($graph_array, "ERL_PQUEUEdata|16|QUEUE|percent|Call queue probability");
|
|
}
|
|
|
|
|
|
$default_graph="line"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
|
|
# CUSTOMIZING COLORS FOR LINE GRAPHS
|
|
$graph_colors=array("216,0,0", "0,0,216", "0,216,0", "216,216,0", "216,0,216", "0,216,216");
|
|
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_indices=explode(",", $graph_info[1]);
|
|
$dataset_type=$graph_info[3];
|
|
$dataset_labels=explode(",", $graph_info[4]);
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
while(list($key, $val)=each($graph_stats)) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $key)."\",";
|
|
}
|
|
reset($graph_stats);
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
|
|
for ($d=0; $d<count($dataset_indices); $d++) {
|
|
$dataset_index=$dataset_indices[$d];
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"$dataset_labels[$d]\",\n";
|
|
$datasets.="\t\t\t\tfill: true,\n";
|
|
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: \"rgba(".$graph_colors[($d%count($graph_colors))].",0.5)\",\n";
|
|
$graphConstantsB="\t\t\t\tborderColor: \"rgba(".$graph_colors[($d%count($graph_colors))].",1)\",\n";
|
|
$graphConstantsC="\t\t\t\tfillColor: \"rgba(".$graph_colors[($d%count($graph_colors))].",0.1)\"\n";
|
|
|
|
while(list($key, $val)=each($graph_stats)) {
|
|
$val[$dataset_index]=preg_replace("/N\/A/", "0", $val[$dataset_index]);
|
|
$data.="\"".$val[$dataset_index]."\",";
|
|
$current_graph_total+=$val[$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
}
|
|
reset($graph_stats);
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t},\n";
|
|
$graph_totals_rawdata[$d]=$current_graph_total;
|
|
}
|
|
$datasets=preg_replace('/,\n$/', "\n", $datasets);
|
|
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[tooltipItem.datasetIndex].data[tooltipItem.index]); return data.datasets[tooltipItem.datasetIndex].label+\": \"+value.toHHMMSS();}}}, legend: { display: true }},";
|
|
break;
|
|
case "percent":
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[tooltipItem.datasetIndex].data[tooltipItem.index]; return data.datasets[tooltipItem.datasetIndex].label+\": \"+ (value*100) + '%';}}}, legend: { display: true }},";
|
|
break;
|
|
case "dollar":
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[tooltipItem.datasetIndex].data[tooltipItem.index]; return data.datasets[tooltipItem.datasetIndex].label+\": \$\"+ value;}}}, legend: { display: true }},";
|
|
break;
|
|
default:
|
|
$chart_options="options: { legend: { display: true}},";
|
|
break;
|
|
}
|
|
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("FORECASTING REPORT");
|
|
$hide_graph_choice="yes";
|
|
$override_width=900; $override_height=500;
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
require("chart_button.php");
|
|
|
|
$MAIN.=$HTML_text.$GRAPH.$HTML_text2.$JS_text;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
|
|
$MAIN.="</FORM>";
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_Erlang_report_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header("Content-type: text/html; charset=utf-8");
|
|
|
|
echo "$HEADER";
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
flush();
|
|
}
|
|
# echo $ASCII_text;
|
|
}
|
|
?>
|