1827 lines
68 KiB
PHP
1827 lines
68 KiB
PHP
<?php
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# api.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed as an API(Application Programming Interface) to allow
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# other programs to interact with the VICIDIAL Agent screen
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#
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# required variables:
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# - $user
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# - $pass
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# - $agent_user
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# - $function - ('external_hangup','external_status','external_pause','external_dial','change_ingroups')
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# - $value
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# - $vendor_id
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# - $focus
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# - $preview
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# - $notes
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# - $phone_code
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# - $search
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# - $group_alias
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# - $dial_prefix
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# - $source - ('vtiger','webform','adminweb')
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# - $format - ('text','debug')
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# - $vtiger_callback - ('YES','NO')
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# - $blended - ('YES','NO')
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# - $ingroup_choices - (' TEST_IN SALESLINE -')
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# - $set_as_default - ('YES','NO')
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# - $alt_user
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# - $stage
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# - $status
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# - $close_window_link
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# - $language
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# CHANGELOG:
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# 80703-2225 - First build of script
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# 90116-1229 - Added external_pause and external_dial functions
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# 90118-1051 - Added logging of API functions
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# 90128-0229 - Added vendor_id to dial function
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# 90303-0723 - Added group alias and dial prefix
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# 90407-1920 - Added vtiger_callback option for external_dial function
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# 90508-0727 - Changed to PHP long tags
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# 90522-0506 - Security fix
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# 91130-1307 - Added change_ingroups(Manager InGroup change feature)
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# 91211-1805 - Added st_login_log and st_get_agent_active_lead functions, added alt_user
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# 91228-1059 - Added update_fields function
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# 100315-2021 - Added ra_call_control function
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# 100318-0605 - Added close_window_link and language options
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$version = '2.2.0-13';
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$build = '100318-0605';
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require("dbconnect.php");
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$query_string = getenv("QUERY_STRING");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["agent_user"])) {$agent_user=$_GET["agent_user"];}
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elseif (isset($_POST["agent_user"])) {$agent_user=$_POST["agent_user"];}
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if (isset($_GET["function"])) {$function=$_GET["function"];}
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elseif (isset($_POST["function"])) {$function=$_POST["function"];}
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if (isset($_GET["value"])) {$value=$_GET["value"];}
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elseif (isset($_POST["value"])) {$value=$_POST["value"];}
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if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];}
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elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];}
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if (isset($_GET["focus"])) {$focus=$_GET["focus"];}
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elseif (isset($_POST["focus"])) {$focus=$_POST["focus"];}
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if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
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elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
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if (isset($_GET["notes"])) {$notes=$_GET["notes"];}
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elseif (isset($_POST["notes"])) {$notes=$_POST["notes"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["search"])) {$search=$_GET["search"];}
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elseif (isset($_POST["search"])) {$search=$_POST["search"];}
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if (isset($_GET["group_alias"])) {$group_alias=$_GET["group_alias"];}
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elseif (isset($_POST["group_alias"])) {$group_alias=$_POST["group_alias"];}
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if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
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elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
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if (isset($_GET["source"])) {$source=$_GET["source"];}
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elseif (isset($_POST["source"])) {$source=$_POST["source"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["vtiger_callback"])) {$vtiger_callback=$_GET["vtiger_callback"];}
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elseif (isset($_POST["vtiger_callback"])) {$vtiger_callback=$_POST["vtiger_callback"];}
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if (isset($_GET["blended"])) {$blended=$_GET["blended"];}
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elseif (isset($_POST["blended"])) {$blended=$_POST["blended"];}
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if (isset($_GET["ingroup_choices"])) {$ingroup_choices=$_GET["ingroup_choices"];}
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elseif (isset($_POST["ingroup_choices"])) {$ingroup_choices=$_POST["ingroup_choices"];}
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if (isset($_GET["set_as_default"])) {$set_as_default=$_GET["set_as_default"];}
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elseif (isset($_POST["set_as_default"])) {$set_as_default=$_POST["set_as_default"];}
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if (isset($_GET["alt_user"])) {$alt_user=$_GET["alt_user"];}
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elseif (isset($_POST["alt_user"])) {$alt_user=$_POST["alt_user"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];}
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elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];}
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if (isset($_GET["source_id"])) {$source_id=$_GET["source_id"];}
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elseif (isset($_POST["source_id"])) {$source_id=$_POST["source_id"];}
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if (isset($_GET["gmt_offset_now"])) {$gmt_offset_now=$_GET["gmt_offset_now"];}
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elseif (isset($_POST["gmt_offset_now"])) {$gmt_offset_now=$_POST["gmt_offset_now"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
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elseif (isset($_POST["province"])) {$province=$_POST["province"];}
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if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
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elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
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if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
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elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
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if (isset($_GET["gender"])) {$gender=$_GET["gender"];}
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elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];}
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if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];}
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elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];}
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if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
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elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];}
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elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];}
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if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
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elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
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if (isset($_GET["rank"])) {$rank=$_GET["rank"];}
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elseif (isset($_POST["rank"])) {$rank=$_POST["rank"];}
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if (isset($_GET["owner"])) {$owner=$_GET["owner"];}
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elseif (isset($_POST["owner"])) {$owner=$_POST["owner"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["status"])) {$status=$_GET["status"];}
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elseif (isset($_POST["status"])) {$status=$_POST["status"];}
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if (isset($_GET["close_window_link"])) {$close_window_link=$_GET["close_window_link"];}
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elseif (isset($_POST["close_window_link"])) {$close_window_link=$_POST["close_window_link"];}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$ingroup_choices = ereg_replace("\+"," ",$ingroup_choices);
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$query_string = ereg_replace("'|\"|\\\\|;","",$query_string);
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if ($non_latin < 1)
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{
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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$agent_user=ereg_replace("[^0-9a-zA-Z]","",$agent_user);
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$function = ereg_replace("[^-\_0-9a-zA-Z]","",$function);
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$value = ereg_replace("[^-\_0-9a-zA-Z]","",$value);
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$vendor_id = ereg_replace("[^-\_0-9a-zA-Z]","",$vendor_id);
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$focus = ereg_replace("[^-\_0-9a-zA-Z]","",$focus);
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$preview = ereg_replace("[^-\_0-9a-zA-Z]","",$preview);
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$notes = ereg_replace("\+"," ",$notes);
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$notes = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$notes);
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$phone_code = ereg_replace("[^0-9X]","",$phone_code);
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$search = ereg_replace("[^-\_0-9a-zA-Z]","",$search);
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$group_alias = ereg_replace("[^0-9a-zA-Z]","",$group_alias);
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$dial_prefix = ereg_replace("[^0-9a-zA-Z]","",$dial_prefix);
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$source = ereg_replace("[^0-9a-zA-Z]","",$source);
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$format = ereg_replace("[^0-9a-zA-Z]","",$format);
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$vtiger_callback = ereg_replace("[^A-Z]","",$vtiger_callback);
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$blended = ereg_replace("[^A-Z]","",$blended);
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$ingroup_choices = ereg_replace("[^ -\_0-9a-zA-Z]","",$ingroup_choices);
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$set_as_default = ereg_replace("[^A-Z]","",$set_as_default);
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$phone_number = ereg_replace("[^0-9]","",$phone_number);
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$address1 = ereg_replace("[^ -\_0-9a-zA-Z]","",$address1);
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$address2 = ereg_replace("[^ -\_0-9a-zA-Z]","",$address2);
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$address3 = ereg_replace("[^ -\_0-9a-zA-Z]","",$address3);
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$alt_phone = ereg_replace("[^ -\_0-9a-zA-Z]","",$alt_phone);
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$city = ereg_replace("[^ -\_0-9a-zA-Z]","",$city);
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$comments = ereg_replace("[^ -\_0-9a-zA-Z]","",$comments);
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$country_code = ereg_replace("[^A-Z]","",$country_code);
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$date_of_birth = ereg_replace("[^ -\_0-9]","",$date_of_birth);
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$email = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$email);
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$first_name = ereg_replace("[^ -\_0-9a-zA-Z]","",$first_name);
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$gender = ereg_replace("[^A-Z]","",$gender);
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$gmt_offset_now = ereg_replace("[^ \.-\_0-9]","",$gmt_offset_now);
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$last_name = ereg_replace("[^ -\_0-9a-zA-Z]","",$last_name);
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$lead_id = ereg_replace("[^0-9]","",$lead_id);
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$middle_initial = ereg_replace("[^ -\_0-9a-zA-Z]","",$middle_initial);
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$province = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$province);
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$security_phrase = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$security_phrase);
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$source_id = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$source_id);
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$state = ereg_replace("[^ -\_0-9a-zA-Z]","",$state);
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$title = ereg_replace("[^ -\_0-9a-zA-Z]","",$title);
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$vendor_lead_code = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$vendor_lead_code);
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$rank = ereg_replace("[^-0-9]","",$rank);
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$owner = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$owner);
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}
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else
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{
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$user = ereg_replace("'|\"|\\\\|;","",$user);
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$pass = ereg_replace("'|\"|\\\\|;","",$pass);
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$source = ereg_replace("'|\"|\\\\|;","",$source);
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$agent_user = ereg_replace("'|\"|\\\\|;","",$agent_user);
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$alt_user = ereg_replace("'|\"|\\\\|;","",$alt_user);
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}
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### date and fixed variables
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$epoch = date("U");
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$CIDdate = date("mdHis");
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$ENTRYdate = date("YmdHis");
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$MT[0]='';
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$api_script = 'agent';
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$api_logging = 1;
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################################################################################
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### BEGIN - version - show version and date information for the API
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################################################################################
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if ($function == 'version')
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{
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$data = "VERSION: $version|BUILD: $build|DATE: $NOW_TIME|EPOCH: $StarTtime";
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$result = 'SUCCESS';
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echo "$data\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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################################################################################
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### END - version
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################################################################################
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################################################################################
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### BEGIN - user validation section (most functions run through this first)
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################################################################################
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if ($ACTION == 'LogiNCamPaigns')
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{
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$skip_user_validation=1;
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}
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else
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{
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if(strlen($source)<2)
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{
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$result = 'ERROR';
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$result_reason = "Invalid Source";
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echo "$result: $result_reason - $source\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and vdc_agent_api_access = '1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
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{
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$result = 'ERROR';
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$result_reason = "Invalid Username/Password";
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echo "$result: $result_reason: |$user|$pass|$auth|\n";
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$data = "$user|$pass|$auth";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from system_settings where vdc_agent_api_active='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$SNauth=$row[0];
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if($SNauth==0)
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{
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$result = 'ERROR';
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$result_reason = "System API NOT ACTIVE";
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echo "$result: $result_reason\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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# do nothing for now
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}
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}
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}
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}
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if ($format=='debug')
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{
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$DB=1;
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
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echo "<title>VICIDiaL Agent API";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### END - user validation section
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################################################################################
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################################################################################
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### BEGIN - external_hangup - hang up the active agent call
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################################################################################
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if ($function == 'external_hangup')
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{
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if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
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{
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$result = 'ERROR';
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$result_reason = "external_hangup not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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if (strlen($alt_user)>1)
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{
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$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "external_hangup function set";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_hangup
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_status - set the dispo code or status for a call and move on
|
|
################################################################################
|
|
if ($function == 'external_status')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "external_status not valid";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "external_status function set";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_status
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_pause - pause or resume the agent
|
|
################################################################################
|
|
if ($function == 'external_pause')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<1) ) or (!ereg("PAUSE|RESUME",$value)) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "external_pause not valid";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if (ereg("RESUME",$value))
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "external_pause agent is not paused";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
$stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "external_pause function set";
|
|
echo "$result: $result_reason - $value|$epoch|$agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_pause
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_dial - place a manual dial phone call
|
|
################################################################################
|
|
if ($function == 'external_dial')
|
|
{
|
|
$value = ereg_replace("[^0-9]","",$value);
|
|
|
|
if ( (strlen($value)<2) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($search)<2) or (strlen($preview)<2) or (strlen($focus)<2) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "external_dial not valid";
|
|
$data = "$phone_code|$search|$preview|$focus";
|
|
echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if (strlen($group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$caller_id_number = $row[0];
|
|
if ($caller_id_number < 4)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "caller_id_number from group_alias is not valid";
|
|
$data = "$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "group_alias is not valid";
|
|
$data = "$group_alias";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
|
|
####### Begin Vtiger CallBack Launching #######
|
|
$vtiger_callback_id='';
|
|
if ( (eregi("YES",$vtiger_callback)) and (preg_match("/^99/",$value)) )
|
|
{
|
|
$value = preg_replace("/^99/",'',$value);
|
|
$value = ($value + 0);
|
|
|
|
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$ss_conf_ct = mysql_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
$vtiger_server_ip = $row[1];
|
|
$vtiger_dbname = $row[2];
|
|
$vtiger_login = $row[3];
|
|
$vtiger_pass = $row[4];
|
|
$vtiger_url = $row[5];
|
|
}
|
|
|
|
if ($enable_vtiger_integration > 0)
|
|
{
|
|
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vtc_camp_ct = mysql_num_rows($rslt);
|
|
if ($vtc_camp_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_id = $row[0];
|
|
}
|
|
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vtc_conf_ct = mysql_num_rows($rslt);
|
|
if ($vtc_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vtiger_search_category = $row[0];
|
|
$vtiger_create_call_record = $row[1];
|
|
$vtiger_create_lead_record = $row[2];
|
|
$vtiger_search_dead = $row[3];
|
|
$vtiger_status_call = $row[4];
|
|
}
|
|
|
|
### connect to your vtiger database
|
|
$linkV=mysql_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
|
if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysql_error());}
|
|
mysql_select_db("$vtiger_dbname", $linkV);
|
|
|
|
# make sure the ID is present in Vtiger database as an account
|
|
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_act_ct = mysql_num_rows($rslt);
|
|
if ($vt_act_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$activity_check = $row[0];
|
|
}
|
|
if ($activity_check > 0)
|
|
{
|
|
$stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_actsel_ct = mysql_num_rows($rslt);
|
|
if ($vt_actsel_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vendor_id = $row[0];
|
|
}
|
|
if (strlen($vendor_id) > 0)
|
|
{
|
|
$stmt="SELECT phone from vtiger_account where accountid='$vendor_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_acct_ct = mysql_num_rows($rslt);
|
|
if ($vt_acct_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vtiger_callback_id="$value";
|
|
$value = $row[0];
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "vtiger callback activity does not exist in vtiger system";
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
####### End Vtiger CallBack Launching #######
|
|
|
|
### If no errors, run the update to place the call ###
|
|
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "external_dial function set";
|
|
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not allowed to place manual dial calls";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not paused";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_dial
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - change_ingroups - change selected in-groups for logged-in agent
|
|
################################################################################
|
|
if ($function == 'change_ingroups')
|
|
{
|
|
$value = ereg_replace("[^A-Z]","",$value);
|
|
|
|
if ( (strlen($blended)<2) or (strlen($agent_user)<2) or (strlen($value)<3) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "change_ingroups not valid";
|
|
$data = "$value|$blended|$ingroup_choices";
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and campaign_allow_inbound='Y' and vla.campaign_id=vc.campaign_id;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and change_agent_campaign='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if ($blended == 'YES')
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and dial_method IN('MANUAL','INBOUND_MAN') and vla.campaign_id=vc.campaign_id;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "campaign dial_method does not allow outbound autodial";
|
|
$data = "$blended";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if (strlen($ingroup_choices)>0)
|
|
{
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_groups[$k]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] < 1)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "ingroup does not exist";
|
|
$data = "$in_groups[$k]|$ingroup_choices";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
}
|
|
if ( (strlen($ingroup_choices) < 1) and ( ($value == 'ADD') or ($value == 'REMOVE') ) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "ingroup_choices are required for ADD and REMOVE values";
|
|
$data = "$value|$ingroup_choices";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
|
|
if ($value == 'ADD')
|
|
{
|
|
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
|
$closer_groups = explode(" ",$closer_groups_pre);
|
|
$closer_groups_ct = count($closer_groups);
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
$duplicate_group=0;
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$m=0;
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
if ($closer_groups[$m] == $in_groups[$k])
|
|
{$duplicate_group++;}
|
|
}
|
|
$m++;
|
|
}
|
|
if ($duplicate_group < 1)
|
|
{
|
|
$closer_groups[$closer_groups_ct] = $in_groups[$k];
|
|
$closer_groups_ct++;
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$m=0;
|
|
$NEWcloser_groups=' ';
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
$NEWcloser_groups .= "$closer_groups[$m] ";
|
|
}
|
|
$m++;
|
|
}
|
|
$NEWcloser_groups .= '-';
|
|
$ingroup_choices = $NEWcloser_groups;
|
|
}
|
|
|
|
if ($value == 'REMOVE')
|
|
{
|
|
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups_list = $row[0];
|
|
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
|
$closer_groups = explode(" ",$closer_groups_pre);
|
|
$closer_groups_ct = count($closer_groups);
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
$duplicate_group=0;
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$m=0;
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
if ($closer_groups[$m] == $in_groups[$k])
|
|
{$duplicate_group++;}
|
|
}
|
|
$m++;
|
|
}
|
|
if ($duplicate_group > 0)
|
|
{
|
|
$closer_groups_list = preg_replace("/ $in_groups[$k] /",' ',$closer_groups_list);
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$ingroup_choices = $closer_groups_list;
|
|
}
|
|
|
|
### If no errors, run the update to change selected ingroups ###
|
|
$external_blended=0;
|
|
if ($blended == 'YES')
|
|
{$external_blended=1;}
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_ingroups='$ingroup_choices',external_blended='$external_blended',external_igb_set_user='$user',manager_ingroup_set='SET' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$default_data = "";
|
|
if ($set_as_default == 'YES')
|
|
{
|
|
$stmt="UPDATE vicidial_users set closer_campaigns='$ingroup_choices',closer_default_blended='$external_blended' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$default_data = "User settings set as default";
|
|
}
|
|
|
|
$result = 'SUCCESS';
|
|
$result_reason = "change_ingroups function set";
|
|
$data = "$ingroup_choices|$blended|$default_data";
|
|
echo "$result: $result_reason - $user|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "user is not allowed to change agent in-groups";
|
|
echo "$result: $result_reason - $user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "campaign does not allow inbound calls";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - change_ingroups
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - update_fields
|
|
################################################################################
|
|
if ($function == 'update_fields')
|
|
{
|
|
if (strlen($agent_user)<1)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "st_login_log not valid";
|
|
$data = "$agent_user";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and modify_leads='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
if ($lead_id > 0)
|
|
{
|
|
$fieldsSQL='';
|
|
$fieldsLISTS='';
|
|
$field_set=0;
|
|
if (ereg('phone_code',$query_string))
|
|
{
|
|
if ($DB) {echo "phone_code set to $phone_code\n";}
|
|
$fieldsSQL .= "phone_code='$phone_code',";
|
|
$fieldsLIST .= "phone_code,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('address1',$query_string))
|
|
{
|
|
if ($DB) {echo "address1 set to $address1\n";}
|
|
$fieldsSQL .= "address1='$address1',";
|
|
$fieldsLIST .= "address1,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('address2',$query_string))
|
|
{
|
|
if ($DB) {echo "address2 set to $address2\n";}
|
|
$fieldsSQL .= "address2='$address2',";
|
|
$fieldsLIST .= "address2,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('address3',$query_string))
|
|
{
|
|
if ($DB) {echo "address3 set to $address3\n";}
|
|
$fieldsSQL .= "address3='$address3',";
|
|
$fieldsLIST .= "address3,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('alt_phone',$query_string))
|
|
{
|
|
if ($DB) {echo "alt_phone set to $alt_phone\n";}
|
|
$fieldsSQL .= "alt_phone='$alt_phone',";
|
|
$fieldsLIST .= "alt_phone,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('city',$query_string))
|
|
{
|
|
if ($DB) {echo "city set to $city\n";}
|
|
$fieldsSQL .= "city='$city',";
|
|
$fieldsLIST .= "city,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('comments',$query_string))
|
|
{
|
|
if ($DB) {echo "comments set to $comments\n";}
|
|
$fieldsSQL .= "comments='$comments',";
|
|
$fieldsLIST .= "comments,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('country_code',$query_string))
|
|
{
|
|
if ($DB) {echo "country_code set to $country_code\n";}
|
|
$fieldsSQL .= "country_code='$country_code',";
|
|
$fieldsLIST .= "country_code,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('date_of_birth',$query_string))
|
|
{
|
|
if ($DB) {echo "date_of_birth set to $date_of_birth\n";}
|
|
$fieldsSQL .= "date_of_birth='$date_of_birth',";
|
|
$fieldsLIST .= "date_of_birth,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('email',$query_string))
|
|
{
|
|
if ($DB) {echo "email set to $email\n";}
|
|
$fieldsSQL .= "email='$email',";
|
|
$fieldsLIST .= "email,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('first_name',$query_string))
|
|
{
|
|
if ($DB) {echo "first_name set to $first_name\n";}
|
|
$fieldsSQL .= "first_name='$first_name',";
|
|
$fieldsLIST .= "first_name,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('gender',$query_string))
|
|
{
|
|
if ($DB) {echo "gender set to $gender\n";}
|
|
$fieldsSQL .= "gender='$gender',";
|
|
$fieldsLIST .= "gender,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('gmt_offset_now',$query_string))
|
|
{
|
|
if ($DB) {echo "gmt_offset_now set to $gmt_offset_now\n";}
|
|
$fieldsSQL .= "gmt_offset_now='$gmt_offset_now',";
|
|
$fieldsLIST .= "gmt_offset_now,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('last_name',$query_string))
|
|
{
|
|
if ($DB) {echo "last_name set to $last_name\n";}
|
|
$fieldsSQL .= "last_name='$last_name',";
|
|
$fieldsLIST .= "last_name,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('middle_initial',$query_string))
|
|
{
|
|
if ($DB) {echo "middle_initial set to $middle_initial\n";}
|
|
$fieldsSQL .= "middle_initial='$middle_initial',";
|
|
$fieldsLIST .= "middle_initial,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('phone_number',$query_string))
|
|
{
|
|
if ($DB) {echo "phone_number set to $phone_number\n";}
|
|
$fieldsSQL .= "phone_number='$phone_number',";
|
|
$fieldsLIST .= "phone_number,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('postal_code',$query_string))
|
|
{
|
|
if ($DB) {echo "postal_code set to $postal_code\n";}
|
|
$fieldsSQL .= "postal_code='$postal_code',";
|
|
$fieldsLIST .= "postal_code,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('province',$query_string))
|
|
{
|
|
if ($DB) {echo "province set to $province\n";}
|
|
$fieldsSQL .= "province='$province',";
|
|
$fieldsLIST .= "province,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('security_phrase',$query_string))
|
|
{
|
|
if ($DB) {echo "security_phrase set to $security_phrase\n";}
|
|
$fieldsSQL .= "security_phrase='$security_phrase',";
|
|
$fieldsLIST .= "security_phrase,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('source_id',$query_string))
|
|
{
|
|
if ($DB) {echo "source_id set to $source_id\n";}
|
|
$fieldsSQL .= "source_id='$source_id',";
|
|
$fieldsLIST .= "source_id,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('state',$query_string))
|
|
{
|
|
if ($DB) {echo "state set to $state\n";}
|
|
$fieldsSQL .= "state='$state',";
|
|
$fieldsLIST .= "state,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('title',$query_string))
|
|
{
|
|
if ($DB) {echo "title set to $title\n";}
|
|
$fieldsSQL .= "title='$title',";
|
|
$fieldsLIST .= "title,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('vendor_lead_code',$query_string))
|
|
{
|
|
if ($DB) {echo "vendor_lead_code set to $vendor_lead_code\n";}
|
|
$fieldsSQL .= "vendor_lead_code='$vendor_lead_code',";
|
|
$fieldsLIST .= "vendor_lead_code,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('rank',$query_string))
|
|
{
|
|
if ($DB) {echo "rank set to $rank\n";}
|
|
$fieldsSQL .= "rank='$rank',";
|
|
$fieldsLIST .= "rank,";
|
|
$field_set++;
|
|
}
|
|
if (ereg('owner',$query_string))
|
|
{
|
|
if ($DB) {echo "owner set to $owner\n";}
|
|
$fieldsSQL .= "owner='$owner',";
|
|
$fieldsLIST .= "owner,";
|
|
$field_set++;
|
|
}
|
|
if ($field_set > 0)
|
|
{
|
|
$fieldsSQL = preg_replace("/,$/","",$fieldsSQL);
|
|
$fieldsLIST = preg_replace("/,$/","",$fieldsLIST);
|
|
|
|
$stmt="UPDATE vicidial_list set $fieldsSQL where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_update_fields='1',external_update_fields_data='$fieldsLIST' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$result = 'SUCCESS';
|
|
$result_reason = "update_fields lead updated";
|
|
$data = "$user|$agent_user|$lead_id|$fieldsSQL";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no fields have been defined";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user does not have a lead on their screen";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "user is not allowed to modify lead information";
|
|
echo "$result: $result_reason - $agent_user|$user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - update_fields
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - set_timer_action
|
|
################################################################################
|
|
if ($function == 'set_timer_action')
|
|
{
|
|
if ( (strlen($agent_user)<1) or (strlen($value)<2) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "set_timer_action not valid";
|
|
$data = "$agent_user|$value";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and modify_campaigns='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_timer_action='$value',external_timer_action_message='$notes',external_timer_action_seconds='$rank' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$result = 'SUCCESS';
|
|
$result_reason = "set_timer_action lead updated";
|
|
$data = "$user|$agent_user|$value|$notes|$rank";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "user is not allowed to modify campaign settings";
|
|
echo "$result: $result_reason - $agent_user|$user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - set_timer_action
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - st_login_log - looks up vicidial_users.custom_three from a CRM
|
|
################################################################################
|
|
if ($function == 'st_login_log')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($vendor_id)<1) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "st_login_log not valid";
|
|
$data = "$value|$vendor_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$value' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$stmt="UPDATE vicidial_users set custom_four='$vendor_id' where user='$row[0]';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$result = 'SUCCESS';
|
|
$result_reason = "st_login_log user found";
|
|
$data = "$row[0]";
|
|
echo "$result: $result_reason - $row[0]\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - st_login_log
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - st_get_agent_active_lead - looks up vicidial_users.custom_three and output active lead info
|
|
################################################################################
|
|
if ($function == 'st_get_agent_active_lead')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($vendor_id)<1) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "st_get_agent_active_lead not valid";
|
|
$data = "$value|$vendor_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$value' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$VC_user = $row[0];
|
|
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$VC_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id from vicidial_live_agents where user='$VC_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
|
|
if ($lead_id > 0)
|
|
{
|
|
$stmt = "select phone_number,vendor_lead_code,province,security_phrase,source_id from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$phone_number = $row[0];
|
|
$vendor_lead_code = $row[1];
|
|
$province = $row[2];
|
|
$security_phrase = $row[3];
|
|
$source_id = $row[4];
|
|
|
|
$result = 'SUCCESS';
|
|
$result_reason = "st_get_agent_active_lead lead found";
|
|
$data = "$VC_user|$phone_number|$lead_id|$vendor_lead_code|$province|$security_phrase|$source_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no active lead found";
|
|
echo "$result: $result_reason - $VC_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "user not logged in";
|
|
echo "$result: $result_reason - $VC_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no user found";
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - st_get_agent_active_lead
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - ra_call_control - remote agent call control: hangup/transfer
|
|
################################################################################
|
|
if ($function == 'ra_call_control')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($agent_user)<1) or (strlen($stage)<1) )
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "ra_call_control not valid";
|
|
echo "$result: $result_reason - $value|$agent_user|$stage\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_auto_calls where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select channel,server_ip,call_type,campaign_id,lead_id,phone_number,uniqueid,stage,queue_position from vicidial_auto_calls where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$channel = $row[0];
|
|
$server_ip = $row[1];
|
|
$call_type = $row[2];
|
|
$campaign_id = $row[3];
|
|
$lead_id = $row[4];
|
|
$vdac_phone = $row[5];
|
|
$uniqueid = $row[6];
|
|
$ra_stage = $row[7];
|
|
$queue_position = $row[8];
|
|
|
|
$stmt = "select server_ip,user from vicidial_live_agents where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$ra_server_ip = $row[0];
|
|
$ra_user = $row[1];
|
|
|
|
$processed=0;
|
|
if ($stage=='HANGUP')
|
|
{
|
|
$processed++;
|
|
$HANGUPcid = $value;
|
|
$HANGUPcid = preg_replace("/^..../",'HAPI',$HANGUPcid);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','$HANGUPcid','Channel: $channel','','','','','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "ra_call_control hungup";
|
|
echo "$result: $result_reason - $agent_user|$value|HANGUP\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
if ($stage=='EXTENSIONTRANSFER')
|
|
{
|
|
$processed++;
|
|
if (strlen($phone_number) < 2)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "phone_number is not valid";
|
|
echo "$result: $result_reason - $phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select ext_context from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$ext_context = $row[0];
|
|
|
|
$TRANSFERcid = $value;
|
|
$TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $phone_number','Priority: 1','CallerID: $TRANSFERcid','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "ra_call_control transfer";
|
|
echo "$result: $result_reason - $agent_user|$value|$phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
if ($stage=='INGROUPTRANSFER')
|
|
{
|
|
$processed++;
|
|
if (strlen($ingroup_choices) < 2)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "ingroup is not valid";
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select ext_context from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$ext_context = $row[0];
|
|
|
|
if (preg_match("/DEFAULTINGROUP/",$ingroup_choices))
|
|
{
|
|
if ($call_type=='IN')
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_inbound_groups where group_id='$campaign_id';";
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';";
|
|
}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$ingroup_choices = $row[0];
|
|
}
|
|
|
|
$stmt = "select count(*) from vicidial_inbound_groups where group_id='$ingroup_choices' and active='Y';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$ingroupactive = $row[0];
|
|
|
|
if ($ingroupactive < 1)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "ingroup is not valid";
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$TRANSFERcid = $value;
|
|
$TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid);
|
|
|
|
$TRANSFERexten = "90009*$ingroup_choices**$lead_id**$vdac_phone**$agent_user**";
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $TRANSFERexten','Priority: 1','CallerID: $TRANSFERcid','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "ra_call_control transfer";
|
|
echo "$result: $result_reason - $agent_user|$value|$phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
if ($processed < 1)
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "stage is not valid";
|
|
echo "$result: $result_reason - $stage\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
|
|
if ($result == 'SUCCESS')
|
|
{
|
|
if (strlen($status)<1)
|
|
{$status='RAXFER';}
|
|
if ($call_type=='IN')
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log SET status='$status' where uniqueid='$uniqueid' and lead_id='$lead_id' and campaign_id='$campaign_id' order by call_date desc limit 1;";
|
|
}
|
|
else
|
|
{
|
|
$stmt = "UPDATE vicidial_log SET status='$status',user='$agent_user' where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_list SET status='$status' where lead_id='$lead_id' limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$StarTtime = date("U");
|
|
$RArandom = (rand(1000000, 9999999) + 10000000);
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "SELECT time_id from queue_log where call_id='$value' and queue='$campaign_id' and agent='Agent/$ra_user' and verb='CONNECT';";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_con_ct = mysql_num_rows($rslt);
|
|
if ($qm_con_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$ra_time_id = $row[0];
|
|
$ra_length = ($StarTtime - $ra_time_id);
|
|
}
|
|
if ($ra_length < 1) {$ra_length=1;}
|
|
$ra_stage = preg_replace("/XFER|CLOSER|-/",'',$ra_stage);
|
|
if ($ra_stage < 0.25) {$ra_stage=0;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='COMPLETEAGENT',data1='$ra_stage',data2='$ra_length',data3='$queue_position',serverid='$queuemetrics_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='CALLSTATUS',data1='$status',serverid='$queuemetrics_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
}
|
|
|
|
### finally send the call
|
|
if ($format=='debug') {echo "\n<!-- $stmtX -->";}
|
|
$rslt=mysql_query($stmtX, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set random_id='$RArandom',last_call_finish='$NOW_TIME',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$NOW_TIME' where user='$ra_user' and server_ip='$ra_server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='READY' where user='$ra_user' and server_ip='$ra_server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt = "DELETE from vicidial_auto_calls where callerid='$value';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "no active call found";
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - ra_call_control
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - optional "close window" link
|
|
################################################################################
|
|
if ($close_window_link > 0)
|
|
{
|
|
$close_this_window_text = 'Close This Window';
|
|
if ($language=='es')
|
|
{$close_this_window_text = 'Cerrar esta ventana';}
|
|
echo "\n<a href=\"javascript:window.opener='x';window.close();\">$close_this_window_text</a>\n";
|
|
}
|
|
################################################################################
|
|
### END - optional "close window" link
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
##### FUNCTIONS #####
|
|
|
|
##### Logging #####
|
|
function api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data)
|
|
{
|
|
if ($api_logging > 0)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result='$result',result_reason='$result_reason',source='$source',data='$data',api_date='$NOW_TIME',api_script='$api_script';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
return 1;
|
|
}
|
|
|
|
?>
|