mattf
7f10d76a83
Added user nickname for customer chat Added trim to campaign number and dtmf preset updates Fixed issue with new HTML format for Team Performance Detail report Added MANUALDIALLINK script option for agent scripts git-svn-id: svn://192.168.202.10@2579 3d104415-ff17-0410-8863-d5cf3c621b8a
501 lines
24 KiB
PHP
501 lines
24 KiB
PHP
<?php
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# customer_chat_functions.php
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#
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# CHANGES
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# 151212-0828 - First Build for customer chat
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# 151213-1106 - Added variable filtering
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# 151217-1016 - Allow for carrying of group_id through to new chat
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# 151219-0850 - Added translation code
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# 160108-1710 - Added available_agents variable
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# 160120-1943 - Added show_email variable
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# 160203-1051 - Added display of chat message after ending it
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# 160303-0055 - Added code for chat transfers
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# 160725-1711 - Fixed nested iframe issue
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# 160805-2315 - Added coding to show logos in customer display
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$style_array=array("", "italics", "bold italics");
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if (isset($_GET["action"])) {$action=$_GET["action"];}
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elseif (isset($_POST["action"])) {$action=$_POST["action"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["chat_id"])) {$chat_id=$_GET["chat_id"];}
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elseif (isset($_POST["chat_id"])) {$chat_id=$_POST["chat_id"];}
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if (isset($_GET["chat_level"])) {$chat_level=$_GET["chat_level"];}
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elseif (isset($_POST["chat_level"])) {$chat_level=$_POST["chat_level"];}
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if (isset($_GET["chat_member_name"])) {$chat_member_name=$_GET["chat_member_name"];}
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elseif (isset($_POST["chat_member_name"])) {$chat_member_name=$_POST["chat_member_name"];}
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if (isset($_GET["chat_message"])) {$chat_message=$_GET["chat_message"];}
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elseif (isset($_POST["chat_message"])) {$chat_message=$_POST["chat_message"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["group_id"])) {$group_id=$_GET["group_id"];}
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elseif (isset($_POST["group_id"])) {$group_id=$_POST["group_id"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["user_level"])) {$user_level=$_GET["user_level"];}
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elseif (isset($_POST["user_level"])) {$user_level=$_POST["user_level"];}
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if (isset($_GET["keepalive"])) {$keepalive=$_GET["keepalive"];}
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elseif (isset($_POST["keepalive"])) {$keepalive=$_POST["keepalive"];}
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if (isset($_GET["current_message_count"])) {$current_message_count=$_GET["current_message_count"];}
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elseif (isset($_POST["current_message_count"])) {$current_message_count=$_POST["current_message_count"];}
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if (isset($_GET["language"])) {$language=$_GET["language"];}
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elseif (isset($_POST["language"])) {$language=$_POST["language"];}
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if (isset($_GET["available_agents"])) {$available_agents=$_GET["available_agents"];}
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elseif (isset($_POST["available_agents"])) {$available_agents=$_POST["available_agents"];}
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if (isset($_GET["show_email"])) {$show_email=$_GET["show_email"];}
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elseif (isset($_POST["show_email"])) {$show_email=$_POST["show_email"];}
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$chat_member_name = preg_replace('/[^- \.\,\_0-9a-zA-Z]/',"",$chat_member_name);
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if (!$user) {echo "No user, no using."; exit;}
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$lead_id = preg_replace("/[^0-9]/","",$lead_id);
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$chat_id = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_id);
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$chat_level = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_level);
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$group_id = preg_replace('/[^- \_0-9a-zA-Z]/','',$group_id);
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$language = preg_replace('/[^-\_0-9a-zA-Z]/','',$language);
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$chat_member_name = preg_replace("/\'|\"|\\\\|;/","",$chat_member_name);
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$available_agents = preg_replace('/[^-\_0-9a-zA-Z]/','',$available_agents);
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$show_email = preg_replace('/[^-\_0-9a-zA-Z]/','',$show_email);
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$chat_message = preg_replace('/\|/', '|', $chat_message);
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if ($non_latin < 1)
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{
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$user = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$user);
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$phone_number = preg_replace("/[^0-9]/","",$phone_number);
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}
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else
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{
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$user = preg_replace("/\'|\"|\\\\|;/","",$user);
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}
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$use_agent_colors=1;
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if (file_exists('options.php'))
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{require('options.php');}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$VUselected_language='';
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$stmt = "SELECT use_non_latin,enable_languages,language_method,default_language,chat_url,allow_chats FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSdefault_language = $row[3];
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$chat_url = $row[4];
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$SSallow_chats = $row[5];
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}
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$VUselected_language = $SSdefault_language;
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($language) > 1)
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{
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$stmt = "SELECT language_code,language_description FROM vicidial_languages where language_id='$language' and active='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$lang_good_ct = mysqli_num_rows($rslt);
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if ($lang_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$language_code = $row[0];
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$language_description = $row[1];
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$VUselected_language = $language;
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}
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}
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if ($SSallow_chats < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Error, chat disabled on this system");
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exit;
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}
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if ($action=="send_message" && $chat_id) {
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$live_stmt="SELECT status from vicidial_live_chats where chat_id='$chat_id'";
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$live_rslt=mysql_to_mysqli($live_stmt, $link);
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if ($user && $chat_message && $chat_id && mysqli_num_rows($live_rslt)>0) {
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$live_row=mysqli_fetch_row($live_rslt);
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$status=$live_row[0];
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if ($status=="WAITING") {
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echo _QXZ("Chat is waiting for an agent").": $chat_id";
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} else {
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if ($status=="LIVE") {
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# Check that the customer is still in the chat.
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$active_stmt="SELECT * from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
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$active_rslt=mysql_to_mysqli($active_stmt, $link);
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if (mysqli_num_rows($active_rslt)>0) {
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$ins_stmt="INSERT IGNORE INTO vicidial_chat_log(chat_id, message, poster, chat_member_name, chat_level) VALUES('$chat_id', '".mysqli_real_escape_string($link, $chat_message)."', '$user', '".mysqli_real_escape_string($link, $chat_member_name)."', '$chat_level')";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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if (mysqli_affected_rows($link)<1) {
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echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
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}
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}
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} else {
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echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
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}
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}
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} else if (mysqli_num_rows($rslt)==0) {
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echo _QXZ("Chat has been closed").": $chat_id";
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}
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}
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if ($action=="leave_chat" && $user && $chat_id) {
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if (!$chat_member_name) {$chat_member_name="Customer";}
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$del_stmt2="DELETE from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
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$del_rslt2=mysql_to_mysqli($del_stmt2, $link);
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$deleted_participants=mysqli_affected_rows($link);
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if ($deleted_participants>0) {
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# ERASE THE CHAT IF THE PERSON NEVER GOT PICKED UP - I DON'T REMEMBER WHY I MOVED customer_leave_chat TO leave_chat
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$stmt="SELECT lead_id, status, chat_creator from vicidial_live_chats where chat_id='$chat_id'"; # and status='WAITING' and chat_creator='NONE'
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0) {
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$row=mysqli_fetch_row($rslt);
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$lead_id=$row[0];
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$chat_status=$row[1];
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$chat_creator=$row[2];
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if ($chat_status=="WAITING" && $chat_creator=="NONE") {
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# USE SPECIAL DROP STATUS 'CDROP' FOR DROPPED CHATS WHERE NO AGENT RESPONDED TO CHAT
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$upd_stmt="UPDATE vicidial_list set status='CDROP' where lead_id='$lead_id'";
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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$ins_stmt="INSERT IGNORE INTO vicidial_chat_archive SELECT chat_id, chat_start_time, 'DROP', chat_creator, group_id, lead_id, transferring_agent, user_direct, user_direct_group_id From vicidial_live_chats where chat_id='$chat_id'";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
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$del_rslt=mysql_to_mysqli($del_stmt, $link);
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# ARCHIVE CHAT IN CASE CUSTOMER IS LEAVING WHILE BEING TRANSFERRED
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$archive_log_stmt="insert ignore into vicidial_chat_log_archive select * from vicidial_chat_log where chat_id='$chat_id'";
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$archive_log_rslt=mysql_to_mysqli($archive_log_stmt, $link);
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$del_log_stmt="delete from vicidial_chat_log where chat_id='$chat_id'";
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$del_log_rslt=mysql_to_mysqli($del_log_stmt, $link);
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} else {
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# CHAT IS LIVE/AGENT NEEDS NOTIFICATION
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$ins_alert_stmt="INSERT INTO vicidial_chat_log(poster, chat_member_name, message_time, message, chat_id, chat_level) SELECT '$chat_creator', full_name, now(), '$chat_member_name has left chat', '$chat_id', '1' from vicidial_users where user='$chat_creator'";
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$ins_alert_rslt=mysql_to_mysqli($ins_alert_stmt, $link);
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}
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}
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}
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}
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if ($action=="update_chat_window" && $chat_id) {
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$status_stmt="SELECT status, chat_creator, transferring_agent from vicidial_live_chats where chat_id='$chat_id'";
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$status_rslt=mysql_to_mysqli($status_stmt, $link);
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if (mysqli_num_rows($status_rslt)==0) {
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# JCJ - comment out to display in Javascript function that calls this in parent page.
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echo "Error|";
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# Create color-coding for archived chat
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$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' order by message_time asc";
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$rslt=mysql_to_mysqli($stmt, $link);
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$chat_members=array();
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while ($row=mysqli_fetch_row($rslt)) {
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if (!in_array("$row[4]", $chat_members)) {
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array_push($chat_members, "$row[4]");
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}
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}
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## DISPLAY LOGO ON SCREEN EVEN AFTER CHAT IS ENDED
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$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
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$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
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$web_logo=""; $filepath="vicidial/images";
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if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
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$color_row=mysqli_fetch_array($color_rslt);
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$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
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$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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} else {
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# if(mysqli_num_rows($color_rslt)>0) {
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# $color_row=mysqli_fetch_array($color_rslt);
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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# }
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$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
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$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
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}
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# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
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$chat_status="<font color='#900'>INACTIVE</font>";
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echo "$chat_status|";
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# echo "<table border='0' width='100%'>\n";
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# echo "<tr>\n";
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# echo "<td align='left' width='50%' valign='top'>\n";
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# echo "<font class='chat_title bold'>"._QXZ("Current chat").": <font color='#900'>INACTIVE</font></font>\n";
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# echo "</td>\n";
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# echo "<td align='right' width='50%' valign='top'>\n";
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# if (file_exists("../$filepath/vicidial_admin_web_logo$web_logo"))
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# {
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# echo "<img class='small_logo' src='/$filepath/vicidial_admin_web_logo$web_logo'>\n";
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# }
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# else
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# {
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# if (file_exists("./images/vicidial_admin_web_logo$web_logo"))
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# {
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# echo "<img class='small_logo' src='images/vicidial_admin_web_logo$web_logo'>\n";
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# }
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# }
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# echo "</td>\n";
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# echo "</tr>\n</table>\n";
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## GRAB ARCHIVED CHAT MESSAGES AND DISPLAY THEM
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if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
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$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' $user_level_clause order by message_time asc";
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$rslt=mysql_to_mysqli($stmt, $link);
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while ($row=mysqli_fetch_row($rslt)) {
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$chat_color_key=array_search("$row[4]", $chat_members);
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$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
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echo "<li bgcolor='$chat_background_array[$chat_color_key]'><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li>\n";
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}
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} else {
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$status_row=mysqli_fetch_row($status_rslt);
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## Modify user's ping date to verify they are still participating
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if ($user && $keepalive) {
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$upd_stmt="UPDATE vicidial_chat_participants set ping_date=now() where chat_member='$user' and chat_id='$chat_id'";
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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}
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## CHECK IF CHAT IS ACTIVE, IF SO GRAB DISTINCT USERS IN ORDER OF POST TO ASSIGN COLORS
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if ($status_row[0]=="LIVE" || ($status_row[0]=="WAITING" && $status_row[2]!="")) {
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$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
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$live_rslt=mysql_to_mysqli($live_stmt, $link);
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if (mysqli_num_rows($live_rslt)>0) {
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$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
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$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
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# $web_logo=""; $filepath="vicidial/images";
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if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
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$color_row=mysqli_fetch_array($color_rslt);
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$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
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$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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} else {
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# if(mysqli_num_rows($color_rslt)>0) {
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# $color_row=mysqli_fetch_array($color_rslt);
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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#
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# }
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# $web_logo=$color_row["web_logo"];
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# }
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$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
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$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
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}
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# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
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|
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$chat_status="<font color='#090'>ACTIVE</font>";
|
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echo "$chat_status|";
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|
|
|
# Create color-coding for chat
|
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$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
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|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
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$chat_members=array();
|
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while ($row=mysqli_fetch_row($rslt)) {
|
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if (!in_array("$row[4]", $chat_members)) {
|
|
array_push($chat_members, "$row[4]");
|
|
}
|
|
}
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|
|
|
|
|
## GRAB CHAT MESSAGES AND DISPLAY THEM
|
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if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
|
|
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
|
|
|
|
echo "<table border='0' cellpadding='3' width='100%'>\n";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$chat_color_key=array_search("$row[4]", $chat_members);
|
|
$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
|
|
echo "<tr><td bgcolor='$chat_background_array[$chat_color_key]'><li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li></td></tr>\n";
|
|
}
|
|
echo "</table>\n";
|
|
|
|
if ($status_row[0]=="WAITING" && $status_row[2]!="") {
|
|
echo "<BR><font class='chat_message bold'>"._QXZ("Currently being transferred, waiting for agent...")."</font><BR/>\n";
|
|
}
|
|
|
|
## PLAY AUDIO FILE IF THERE ARE NEW MESSAGES
|
|
$current_messages=mysqli_num_rows($rslt);
|
|
echo "<input type='hidden' id='current_message_count' name='current_message_count' value='$current_messages'>\n";
|
|
|
|
} else {
|
|
$chat_status="<font color='#900'>INACTIVE</font>";
|
|
echo "$chat_status|";
|
|
|
|
$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
|
|
$live_rslt=mysql_to_mysqli($live_stmt, $link);
|
|
if (mysqli_num_rows($live_rslt)>0) {
|
|
$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
|
|
$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
|
|
if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
|
|
$color_row=mysqli_fetch_array($color_rslt);
|
|
$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
|
|
$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
|
|
} else {
|
|
$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
|
|
$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
|
|
}
|
|
}
|
|
|
|
# Create color-coding for chat
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$chat_members=array();
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
if (!in_array("$row[4]", $chat_members)) {
|
|
array_push($chat_members, "$row[4]");
|
|
}
|
|
}
|
|
|
|
|
|
## GRAB CHAT MESSAGES AND DISPLAY THEM
|
|
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
|
|
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
|
|
|
|
echo "<table border='0' cellpadding='3' width='100%'>\n";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$chat_color_key=array_search("$row[4]", $chat_members);
|
|
$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
|
|
echo "<tr><td bgcolor='$chat_background_array[$chat_color_key]'><li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li></td></tr>\n";
|
|
}
|
|
echo "</table>\n";
|
|
|
|
# $survey_stmt="select customer_chat_survey_link, customer_chat_survey_text from vicidial_inbound_groups where group_id='$group_id'";
|
|
# $survey_rslt=mysql_to_mysqli($survey_stmt, $link);
|
|
# $survey_row=mysqli_fetch_array($survey_rslt);
|
|
# if (strlen($survey_row["customer_chat_survey_link"])>0) {
|
|
# echo "<BR><BR><font class='chat_title'><a href='".$survey_row["customer_chat_survey_link"]."' target='_parent'>";
|
|
# if (strlen($survey_row["customer_chat_survey_text"])>0) {
|
|
# echo $survey_row["customer_chat_survey_text"];
|
|
# } else {
|
|
# echo _QXZ("PLEASE TAKE OUR SURVEY");
|
|
# }
|
|
# echo "</a><BR><BR>";
|
|
# }
|
|
|
|
# echo "<font class='chat_title bold'>"._QXZ("You have left chat").": $chat_id.</font>";
|
|
# echo "<BR/><BR/><font class='chat_title'><a href='".$chat_url."?group_id=$group_id&language=$language&available_agents=$available_agents&show_email=$show_email' target='_self'>"._QXZ("GO BACK TO CHAT FORM")."</a></font><BR/>\n";
|
|
}
|
|
} else {
|
|
if ($status_row[1]=="NONE") {
|
|
# $chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
|
|
# $color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
|
|
# $web_logo=""; $filepath="vicidial/images";
|
|
# if(mysqli_num_rows($color_rslt)>0) {
|
|
# $color_row=mysqli_fetch_array($color_rslt);
|
|
# switch ($color_row["web_logo"]) {
|
|
# case "default_new":
|
|
# $color_row["web_logo"]=".png";
|
|
# break;
|
|
# case "default_old";
|
|
# $color_row["web_logo"]=".gif";
|
|
# $filepath="vicidial";
|
|
# break;
|
|
# }
|
|
# $web_logo=$color_row["web_logo"];
|
|
# }
|
|
# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
|
|
|
|
|
|
# echo "<table border='0' width='100%'>\n";
|
|
# echo "<tr height='48'>\n";
|
|
# echo "<td align='left' width='50%' valign='top'>\n";
|
|
|
|
# echo "<font class='chat_title bold'>"._QXZ("Waiting for next available agent...")."</font><BR/>\n";
|
|
|
|
$chat_status="<font color='#990'>WAITING</font>";
|
|
echo "$chat_status|";
|
|
|
|
$chat_count_stmt="SELECT chat_id from vicidial_live_chats vlc, vicidial_inbound_groups vig where vlc.status='WAITING' and (vlc.group_id='$group_id' or (vlc.group_id='AGENTDIRECT_CHAT')) and (transferring_agent is null or transferring_agent!='$user') and vlc.group_id=vig.group_id order by queue_priority desc, chat_id asc";
|
|
$chat_count_rslt=mysql_to_mysqli($chat_count_stmt, $link);
|
|
$people_ahead_of_you=0;
|
|
while($chat_count_row=mysqli_fetch_row($chat_count_rslt)) {
|
|
if ($chat_count_row[0]!=$chat_id) {
|
|
$people_ahead_of_you++;
|
|
} else {
|
|
break;
|
|
}
|
|
}
|
|
if ($people_ahead_of_you>0) {
|
|
echo "<font class='chat_title bold'>There are <font color='#FF0000'>$people_ahead_of_you</font> customer(s) in chat queue ahead of you</font>";
|
|
} else {
|
|
echo "<font class='chat_title bold' color='#FF0000'>You are the next customer in line</font>";
|
|
}
|
|
|
|
# echo "</td>\n";
|
|
# echo "<td align='right' width='50%' valign='top'>\n";
|
|
# if (file_exists("../$filepath/vicidial_admin_web_logo$web_logo")) {
|
|
# echo "<img class='small_logo' src='/$filepath/vicidial_admin_web_logo$web_logo'>\n";
|
|
# } else {
|
|
# if (file_exists("./images/vicidial_admin_web_logo$web_logo"))
|
|
# {
|
|
# echo "<img class='small_logo' src='images/vicidial_admin_web_logo$web_logo'>\n";
|
|
# }
|
|
# }
|
|
# echo "</td>\n";
|
|
# echo "</tr>\n</table>\n";
|
|
} else {
|
|
echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
?>
|