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80023b9a35c616ab0c837b3a293f1601bc22676a
agc_2-X/agi/agi-VDAD_RINGALL.agi
T
mattf 80023b9a35 Added recording filename variable INGROUP for the In-Group ID of a call 
Inbound Daily Report, Changed to multi-select for in-group selection
Cleanup log process, Added buffer time for agent log validation of LOGIN between record and next record

git-svn-id: svn://192.168.202.10@1875 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-15 11:32:09 +00:00

524 lines
17 KiB
Perl
Raw Blame History

#!/usr/bin/perl
#
# agi-VDAD_RINGALL.agi version 2.6
#
# NOTE: this script is used for on-hook agents to be connected to customer calls
# when they answer their ringing phones
#
# In the default dialplan context, this is set to the following:
# ; these are used for the ring_all function in VICIDIAL
# exten => _8331*.,1,Playback(sip-silence)
# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
# exten => _8331*.,n,Hangup
#
# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 110303-2325 - First build
# 110324-2328 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1411 - Added user recording override settings checking for remote agent recording
# 121114-1935 - Added INGROUP recording option
#
$script = 'agi-VDAD_RINGALL.agi';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$now_num = "$year$mon$mday$hour$min$sec";
$S='*';
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output,ext_context FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
$ext_context = $aryA[1];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
if ( $calleridname =~ /\"/) {$calleridname =~ s/\"//gi;}
if ( (!$callerid) or ($callerid =~ /unknown/) or ( ($calleridname =~ /\d\d\d\d\d\d\d\d\d/) && (length($calleridname) > 16) ) )
{$callerid = $calleridname;}
if ( ($callerid =~ / /) && (length($callerid) > 20) )
{$callerid =~ s/ .*//gi;}
$calleridname = $callerid;
if ($extension =~ /^8331\*\d/)
{
@EXTEN_vars = split(/\*/, $extension);
$auto_call_id = $EXTEN_vars[1];
$call_callerid = $EXTEN_vars[2];
$dial_user = $EXTEN_vars[3];
$phone_exten = $EXTEN_vars[4];
$channel_root = $channel;
$channel_root =~ s/\,.*//gi;
}
}
if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$auto_call_id|"; &agi_output;}
if ($AGILOG) {$agi_string = "RING-AGENT AGI STARTED"; &agi_output;}
### Hangup if Local/ channel, since these are usually invalid or voicemail
if ($channel =~ /^Local/)
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "RING-ALL AGI Local Channel, exiting..."; &agi_output;}
exit;
}
### Check that the call exists, if not then buzz and hangup ###
$stmtA = "SELECT campaign_id,call_type,extension,phone_number,lead_id FROM vicidial_auto_calls where auto_call_id='$auto_call_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VACcount=$sthA->rows;
if ($VACcount > 0)
{
@aryA = $sthA->fetchrow_array;
$VAC_campaign_id = $aryA[0];
$VAC_call_type = $aryA[1];
$VAC_extension = $aryA[2];
$VAC_phone_number = $aryA[3];
$VAC_lead_id = $aryA[4];
if ($AGILOG) {$agi_string = "-- VAC Call Found: |$callerid|$VAC_campaign_id|$VAC_call_type|$VAC_extension|$VAC_phone_number|$VAC_lead_id|$auto_call_id|"; &agi_output;}
$sthA->finish();
}
else
{
if ($AGILOG) {$agi_string = "-- VAC Call Not Found, exiting: |$callerid|$auto_call_id|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
### Check that the user exists in vicidial_live_agents, if not then buzz and hangup ###
$stmtA = "SELECT conf_exten,extension,server_ip,ra_user,campaign_id from vicidial_live_agents WHERE user='$dial_user' and status IN('READY','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VLAcount=$sthA->rows;
if ($VLAcount > 0)
{
@aryA = $sthA->fetchrow_array;
$VLAconf_exten = $aryA[0];
$VLAextension = $aryA[1];
$VLAserver_ip = $aryA[2];
$VLAra_user = $aryA[3];
$VLAcampaign_id = $aryA[4];
if ($AGILOG) {$agi_string = "-- VLA Agent Found: |$callerid|$VLAconf_exten|$VLAextension|$VLAserver_ip|$VLAra_user|$VLAcampaign_id|$auto_call_id|"; &agi_output;}
$sthA->finish();
}
else
{
if ($AGILOG) {$agi_string = "-- VLA Agent Not Found, exiting: |$callerid|$auto_call_id|$dial_user|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
### Check that the call has not been grabbed already, if it has then buzz and hangup ###
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where auto_call_id='$auto_call_id' and agent_grab='';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$NAGcount=$sthA->rows;
if ($NAGcount > 0)
{
@aryA = $sthA->fetchrow_array;
$not_grabbed_count = $aryA[0];
$sthA->finish();
if ($not_grabbed_count > 0)
{
if ($VLAextension =~ /^R\//)
{
### BEGIN If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
$stmtA="SELECT count(*) FROM vicidial_conferences where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$AVCcount=$sthA->rows;
if ($AVCcount > 0)
{
@aryA = $sthA->fetchrow_array;
$available_sessions = $aryA[0];
$sthA->finish();
if ($available_sessions > 0)
{
$stmtA="UPDATE vicidial_conferences set extension='3WAY_$dial_user', leave_3way='1', leave_3way_datetime='$now_date' where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten' limit 1;";
$AVCaffected_rows = $dbhA->do($stmtA);
if ($AVCaffected_rows)
{
$stmtA="SELECT conf_exten from vicidial_conferences where server_ip='$VLAserver_ip' and extension='3WAY_$dial_user' and leave_3way_datetime='$now_date' and conf_exten != '$VLAconf_exten';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$SVCcount=$sthA->rows;
if ($SVCcount > 0)
{
@aryA = $sthA->fetchrow_array;
$VLAconf_exten = $aryA[0];
$sthA->finish();
if ($AGILOG) {$agi_string = "-- AVC Session Reserved: |$callerid|$auto_call_id|$dial_user|3WAY_$dial_user|$now_date|$VLAconf_exten|"; &agi_output;}
### get the recording settings for the campaign that this remote agent is logged into
if (length($VLAcampaign_id) > 0)
{
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$VLAcampaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VCRcount=$sthA->rows;
if ($VCRcount > 0)
{
@aryA = $sthA->fetchrow_array;
$campaign_recording = $aryA[0];
$campaign_rec_filename = $aryA[1];
}
$sthA->finish();
}
### look for the recording settings for the start user of this remote agent
if (length($VLAra_user) > 0)
{
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VLAra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVUrec=$sthA->rows;
if ($sthArowsVUrec > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] !~ /DISABLED/)
{$campaign_recording = $aryA[0];}
if ($aryA[1] < 1)
{$campaign_recording = 'NONE';}
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$VAC_lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
}
$sthA->finish();
# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$campaign_rec_filename =~ s/CAMPAIGN/$VLAcampaign_id/gi;
$campaign_rec_filename =~ s/INGROUP/$VAC_campaign_id/gi;
$campaign_rec_filename =~ s/CUSTPHONE/$VAC_phone_number/gi;
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
$campaign_rec_filename =~ s/AGENT/$dial_user/gi;
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
$campaign_rec_filename =~ s/LEADID/$VAC_lead_id/gi;
$campaign_rec_filename =~ s/\"|\'//gi;
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VAC_phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$VAC_lead_id','$dial_user','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
else
{
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT3), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|$VLAextension$now_num|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
}
else
{
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(UPDATE), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
}
else
{
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT2), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
}
else
{
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
### END If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
}
### Try to grab the call for this agent, if already grabbed then buzz and hangup ###
$stmtA = "UPDATE vicidial_auto_calls SET agent_grab='$dial_user',agent_grab_extension='$VLAconf_exten' where auto_call_id='$auto_call_id' and agent_grab='';";
$AGaffected_rows = $dbhA->do($stmtA);
if ($AGaffected_rows)
{
if ($AGILOG) {$agi_string = "-- VAC Call Grabbed: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
### send agent to their session ###
if($VLAserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$VLA_DIALstr = "$a$S$b$S$c$S$d$S";
}
$VLA_DIALstr .= "7$VLAconf_exten";
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "-- Ring-Agent Sending Call: |$callerid|$auto_call_id|$dial_user|$VLA_DIALstr|"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VLA_DIALstr\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
$dbhA->disconnect();
exit;
}
else
{
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE2), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
}
else
{
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
}
else
{
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(SELECT), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
$AGI->stream_file('buzz');
$AGI->hangup();
exit;
}
if ($AGILOG) {$agi_string = "-- sleeping: |$callerid|$auto_call_id|"; &agi_output;}
sleep(10);
exit;
$dbhA->disconnect();
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "-- Exiting Ring-Agent AGI: |$callerid|"; &agi_output;}
exit;
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
sub checkresult
{
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/)
{
$res =~ /result=(-?\d+)/;
if (!length($1))
{
# print STDERR "FAIL ($res)\n";
$fail++;
}
else
{
# print STDERR "PASS ($1)\n";
$pass++;
}
}
else
{
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub leading_zero($)
{
$_ = $_[0];
s/^(\d)$/0$1/;
s/^(\d\d)$/0$1/;
return $_;
} # End of the leading_zero() routine.
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