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830c8db6b0b8ef38d7ee57ae2853e520343906ba
agc_2-X/bin/AST_cleanup_agent_log.pl
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mattf 6ae606698f Added pause_type logging to agent log and queue_log 
git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-28 21:24:27 +00:00

2156 lines
75 KiB
Perl
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#!/usr/bin/perl
#
# AST_cleanup_agent_log.pl version 2.8
#
# DESCRIPTION:
# to be run frequently to clean up the vicidial_agent_log to fix erroneous time
# calculations due to out-of-order vicidial_agent_log updates. This happens 0.5%
# of the time in our test setups, but that leads to inaccurate time logs so we
# wrote this script to fix the miscalculations
#
# This program only needs to be run by one server
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 60711-0945 - Changed to DBI by Marin Blu
# 60715-2301 - Changed to use /etc/astguiclient.conf for configs
# 81029-0124 - Added portion to clean up queue_log entries if QM enabled
# 81114-0155 - Added portion to remove queue_log COMPLETE duplicates
# 81208-0133 - Added portion to check for more missing queue_log entries
# 90330-2128 - Minor code fixes and restricted queue_log actions to VICIDIAL-defined serverid records
# 91112-1100 - Added fixing for more QM issues, added CALLOUTBOUND checking with ENTERQUEUE
# 91209-0956 - Added PAUSEREASON-LAGGED queue_log correction during live call
# 91210-0609 - Added LOGOFF queue_log correction during live call
# 91214-0933 - Added queue_position to queue_log COMPLETE... and ABANDON records
# 100203-1110 - Added fix for vicidial_closer_log records with 0 length
# 100309-0555 - Added queuemetrics_loginout option
# 100327-0926 - Added validation of four agent "sec" fields
# 100331-0310 - Added one-day-ago and only-fix-old-lagged options, fixed validation process
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1916 - Added compatibility with QM phone environment logging
# 110310-2259 - Added check for PAUSEREASON if no COMPLETE record
# 110414-0200 - Added queue_log CONNECT and PAUSEALL/UNPAUSEALL validation and fixing
# 110415-1442 - Added one minute run option
# 110425-1345 - Added check-complete-pauses option
# 110504-0737 - Small bug fix in agent log corrections
# 111208-0627 - Added concurrency check option
# 120123-0925 - Added vicidial_log duplicate check
# 120426-1622 - Added agent log park fix
# 121115-0624 - Added buffer time for agent log validation of LOGIN between record and next record
# 140426-2000 - Added pause_type
#
# constants
$US='__';
$MT[0]='';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n";
print " [-no-time-restriction] = will clean up all logs, without flag will only do last hour\n";
print " (without time flag will do logs from 150-10 minutes ago)\n";
print " [-last-24hours] = will clean up logs for the last 24 hours only\n";
print " [-more-than-24hours] = will clean up logs older than 24 hours only\n";
print " [-last-30days] = will clean up logs for the last 30 days only\n";
print " [-one-day-ago] = will clean up logs for the last 24-48 hours ago only\n";
print " [-one-minute-run] = short settings for running every minute\n";
print " [-check-complete-pauses] = make sure every complete with a pause has a pausereason\n";
print " [-skip-queue-log-inserts] = will skip only the queue_log missing record checks\n";
print " [-skip-agent-log-validation] = will skip only the vicidial_agent_log validation\n";
print " [-only-check-agent-login-lags] = will only fix queue_log missing PAUSEREASON records\n";
print " [-only-qm-live-call-check] = will only check the queue_log calls that report as live, in ViciDial\n";
print " [-only-fix-old-lagged] = will go through old lagged entries and add a new entry after\n";
print " [-only-dedupe-vicidial-log] = will look for duplicate vicidial_log and extended entries\n";
print " [-only-hold-cleanup] = will look for hold entries and correct agent log wait/talk times\n";
print " [-run-check] = concurrency check, die if another instance is running\n";
print " [-q] = quiet, no output\n";
print " [-test] = test\n";
print " [-debug] = verbose debug messages\n";
print " [-debugX] = Extra-verbose debug messages\n\n";
exit;
}
else
{
if ($args =~ /-q/i)
{
$Q=1; # quiet
}
if ($args =~ /-debug/i)
{
$DB=1; # Debug flag
if ($Q < 1) {print "\n----- DEBUGGING -----\n\n";}
}
if ($args =~ /--debugX/i)
{
$DBX=1;
if ($Q < 1) {print "\n----- SUPER-DUPER DEBUGGING -----\n\n";}
}
if ($args =~ /-test/i)
{
$TEST=1;
$T=1;
if ($Q < 1) {print "\n----- TEST RUN, NO UPDATES -----\n\n";}
}
if ($args =~ /-no-time-restriction/i)
{
$VAL_validate=1;
$ALL_TIME=1;
if ($Q < 1) {print "\n----- NO TIME RESTRICTIONS -----\n\n";}
}
if ($args =~ /-only-check-agent-login-lags/i)
{
$login_lagged_check=1;
if ($Q < 1) {print "\n----- ONLY LOGIN LAGGED CHECK -----\n\n";}
}
if ($args =~ /-only-qm-live-call-check/i)
{
$qm_live_call_check=1;
if ($Q < 1) {print "\n----- QM LIVE CALL CHECK -----\n\n";}
}
if ($args =~ /-only-dedupe-vicidial-log/i)
{
$vl_dup_check=1;
if ($Q < 1) {print "\n----- VICIDIAL LOG DUPLICATE CHECK -----\n\n";}
}
if ($args =~ /-last-24hours/i)
{
$VAL_validate=1;
$TWENTYFOUR_HOURS=1;
if ($Q < 1) {print "\n----- LAST 24 HOURS ONLY -----\n\n";}
}
if ($args =~ /-one-day-ago/i)
{
$VAL_validate=1;
$ONEDAYAGO=1;
if ($Q < 1) {print "\n----- ONE DAY AGO ONLY -----\n\n";}
}
if ($args =~ /-last-30days/i)
{
$VAL_validate=1;
$THIRTY_DAYS=1;
if ($Q < 1) {print "\n----- LAST 30 DAYS ONLY -----\n\n";}
}
if ($args =~ /-one-minute-run/i)
{
$VAL_validate=1;
$ONE_MINUTE=1;
if ($Q < 1) {print "\n----- ONE MINUTE RUN -----\n\n";}
}
if ($args =~ /-check-complete-pauses/i)
{
$check_complete_pauses=1;
if ($Q < 1) {print "\n----- CHECK COMPLETE PAUSES -----\n\n";}
}
if ($args =~ /-more-than-24hours/i)
{
$VAL_validate=1;
$TWENTYFOUR_OLDER=1;
if ($Q < 1) {print "\n----- MORE THAN 24 HOURS OLD ONLY -----\n\n";}
}
if ($args =~ /-skip-queue-log-inserts/i)
{
$skip_queue_log_inserts=1;
if ($Q < 1) {print "\n----- SKIPPING QUEUE_LOG INSERTS -----\n\n";}
}
if ($args =~ /-skip-agent-log-validation/i)
{
$skip_agent_log_validation=1;
if ($Q < 1) {print "\n----- SKIPPING VICIDIAL_AGENT_LOG VALIDATION -----\n\n";}
}
if ($args =~ /-only-fix-old-lagged/i)
{
$fix_old_lagged_entries=1;
if ($Q < 1) {print "\n----- FIX OLD LAGGED ENTRIES ONLY -----\n\n";}
}
if ($args =~ /-only-hold-cleanup/i)
{
$hold_cleanup=1;
if ($Q < 1) {print "\n----- FIX HOLD ENTRIES ONLY -----\n\n";}
}
if ($args =~ /-run-check/i)
{
$run_check=1;
if ($DB) {print "\n----- CONCURRENCY CHECK -----\n\n";}
}
}
}
else
{
# print "no command line options set\n";
}
### end parsing run-time options ###
# define time restrictions for queries in script
$secX = time();
$HDtarget = ($secX - 150); # 2.5 minutes in the past
($Hsec,$Hmin,$Hhour,$Hmday,$Hmon,$Hyear,$Hwday,$Hyday,$Hisdst) = localtime($HDtarget);
$Hyear = ($Hyear + 1900);
$Hmon++;
if ($Hmon < 10) {$Hmon = "0$Hmon";}
if ($Hmday < 10) {$Hmday = "0$Hmday";}
if ($Hhour < 10) {$Hhour = "0$Hhour";}
if ($Hmin < 10) {$Hmin = "0$Hmin";}
if ($Hsec < 10) {$Hsec = "0$Hsec";}
$HDSQLdate = "$Hyear-$Hmon-$Hmday $Hhour:$Hmin:$Hsec";
$FDtarget = ($secX - 600); # 10 minutes in the past
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
$Fyear = ($Fyear + 1900);
$Fmon++;
if ($Fmon < 10) {$Fmon = "0$Fmon";}
if ($Fmday < 10) {$Fmday = "0$Fmday";}
if ($Fhour < 10) {$Fhour = "0$Fhour";}
if ($Fmin < 10) {$Fmin = "0$Fmin";}
if ($Fsec < 10) {$Fsec = "0$Fsec";}
$FDSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
$TDtarget = ($secX - 9000); # 150 minutes in the past
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDCL_SQL_time_where = "where call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDP_SQL_time = "and parked_time > \"$TDSQLdate\" and parked_time < \"$FDSQLdate\"";
$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
if ($ALL_TIME > 0)
{
$VDAD_SQL_time = "";
$VDCL_SQL_time = "";
$VDCL_SQL_time_where = "where call_date > \"2000-01-01 00:00:00\"";
$QM_SQL_time = "";
}
if ($ONE_MINUTE > 0)
{
$MDtarget = ($secX - 60); # 1 minute in the past
($Msec,$Mmin,$Mhour,$Mmday,$Mmon,$Myear,$Mwday,$Myday,$Misdst) = localtime($MDtarget);
$Myear = ($Myear + 1900);
$Mmon++;
if ($Mmon < 10) {$Mmon = "0$Mmon";}
if ($Mmday < 10) {$Mmday = "0$Mmday";}
if ($Mhour < 10) {$Mhour = "0$Mhour";}
if ($Mmin < 10) {$Mmin = "0$Mmin";}
if ($Msec < 10) {$Msec = "0$Msec";}
$MDSQLdate = "$Myear-$Mmon-$Mmday $Mhour:$Mmin:$Msec";
$VDAD_SQL_time = "and event_time < \"$MDSQLdate\" and event_time > \"$TDSQLdate\"";
$VDCL_SQL_time = "and call_date < \"$MDSQLdate\" and call_date > \"$TDSQLdate\"";
$VDCL_SQL_time_where = "where call_date < \"$MDSQLdate\" and call_date > \"$TDSQLdate\"";
$VDP_SQL_time = "and parked_time > \"$TDSQLdate\" and parked_time < \"$MDSQLdate\"";
$QM_SQL_time = "and time_id < $MDtarget and time_id > $TDtarget";
$QM_SQL_time_H = "and time_id < $MDtarget and time_id > $TDtarget";
}
if ($TWENTYFOUR_HOURS > 0)
{
$TDtarget = ($secX - 86400); # 24 hours in the past
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDCL_SQL_time_where = "where call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDP_SQL_time = "and parked_time > \"$TDSQLdate\" and parked_time < \"$FDSQLdate\"";
$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
}
if ($ONEDAYAGO > 0)
{
$TDtarget = ($secX - 86400); # 24 hours in the past
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$KDtarget = ($secX - 172800); # 48 hours in the past
($Ksec,$Kmin,$Khour,$Kmday,$Kmon,$Kyear,$Kwday,$Kyday,$Kisdst) = localtime($KDtarget);
$Kyear = ($Kyear + 1900);
$Kmon++;
if ($Kmon < 10) {$Kmon = "0$Kmon";}
if ($Kmday < 10) {$Kmday = "0$Kmday";}
if ($Khour < 10) {$Khour = "0$Khour";}
if ($Kmin < 10) {$Kmin = "0$Kmin";}
if ($Ksec < 10) {$Ksec = "0$Ksec";}
$KDSQLdate = "$Kyear-$Kmon-$Kmday $Khour:$Kmin:$Ksec";
$VDAD_SQL_time = "and event_time > \"$KDSQLdate\" and event_time < \"$TDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$KDSQLdate\" and call_date < \"$TDSQLdate\"";
$VDCL_SQL_time_where = "where call_date > \"$KDSQLdate\" and call_date < \"$TDSQLdate\"";
$VDP_SQL_time = "and parked_time > \"$KDSQLdate\" and parked_time < \"$TDSQLdate\"";
$QM_SQL_time = "and time_id > $KDtarget and time_id < $TDtarget";
$QM_SQL_time_H = "and time_id > $KDtarget and time_id < $TDtarget";
}
if ($TWENTYFOUR_OLDER > 0)
{
$TDtarget = ($secX - 86400); # 24 hours in the past
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time < \"$TDSQLdate\"";
$VDCL_SQL_time = "and call_date < \"$TDSQLdate\"";
$VDCL_SQL_time_where = "where call_date < \"$TDSQLdate\"";
$VDP_SQL_time = "and parked_time < \"$TDSQLdate\"";
$QM_SQL_time = "and time_id < $TDtarget";
$QM_SQL_time_H = "and time_id < $TDtarget";
}
if ($THIRTY_DAYS > 0)
{
$TDtarget = ($secX - 2592000); # 30 days in the past
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
$VDCL_SQL_time = "and call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDCL_SQL_time_where = "where call_date > \"$TDSQLdate\" and call_date < \"$FDSQLdate\"";
$VDP_SQL_time = "and parked_time > \"$TDSQLdate\" and parked_time < \"$FDSQLdate\"";
$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
}
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
### concurrency check
if ($run_check > 0)
{
my $grepout = `/bin/ps ax | grep $0 | grep -v grep | grep -v '/bin/sh'`;
my $grepnum=0;
$grepnum++ while ($grepout =~ m/\n/g);
if ($grepnum > 1)
{
if ($DB) {print "I am not alone! Another $0 is running! Exiting...\n";}
exit;
}
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
if (!$CLEANLOGfile) {$CLEANLOGfile = "$PATHlogs/clean.$Hyear-$Hmon-$Hmday";}
if (!$VARDB_port) {$VARDB_port='3306';}
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout,queuemetrics_dispo_pause,queuemetrics_pause_type FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = $aryA[0];
$queuemetrics_server_ip = $aryA[1];
$queuemetrics_dbname = $aryA[2];
$queuemetrics_login= $aryA[3];
$queuemetrics_pass = $aryA[4];
$queuemetrics_log_id = $aryA[5];
$queuemetrics_eq_prepend = $aryA[6];
$queuemetrics_loginout = $aryA[7];
$queuemetrics_dispo_pause = $aryA[8];
$queuemetrics_pause_type = $aryA[9];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
##### BEGIN hold entries process (not recurring process, only run once) #####
### NOTE: after running with this flag, you need to run without this flag to recalculate wait_sec and talk_sec of affected records
if ($hold_cleanup > 0)
{
if ($DBX) {print "\n\n";}
if ($DB) {print " - starting validation of on-hold entries\n";}
$total_corrected_records=0;
$total_scanned_records=0;
$total_bad_records=0;
$total_good=0;
$total_pause=0;
$total_wait=0;
$total_talk=0;
$total_dispo=0;
$total_dead=0;
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT user,parked_time,UNIX_TIMESTAMP(parked_time),parked_sec,lead_id,uniqueid from park_log where parked_sec > 0 $VDP_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsU=$sthA->rows;
$i=0;
while ($sthArowsU > $i)
{
@aryA = $sthA->fetchrow_array;
$Vuser[$i] = $aryA[0];
$Vpark_time[$i] = $aryA[1];
$Vpark_epoch[$i] = $aryA[2];
$Vpark_sec[$i] = $aryA[3];
$Vlead_id[$i] = $aryA[4];
$Vuniqueid[$i] = $aryA[5];
$i++;
}
$sthA->finish();
$i=0;
while ($sthArowsU > $i)
{
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT talk_epoch,agent_log_id from vicidial_agent_log where lead_id='$Vlead_id[$i]' and uniqueid='$Vuniqueid[$i]' and user='$Vuser[$i]' and talk_epoch >= '$Vpark_epoch[$i]' $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VCL_bad_records=$sthA->rows;
if ($VCL_bad_records < 1)
{
if ($DBX) {print " VAL record good: $Vlead_id[$i]|$Vuser[$i]|$Vpark_epoch[$i]|$Vpark_time[$i]|$Vuniqueid[$i]\n";}
$val_good++;
}
else
{
@aryAbad = $sthA->fetchrow_array;
$Vold_talk_epoch[$i] = $aryAbad[0];
$Vagent_log_id[$i] = $aryAbad[1];
if ($DB) {print " VAL record BAD: $Vlead_id[$i]|$Vuser[$i]|$Vpark_epoch[$i]|$Vpark_time[$i]|$Vuniqueid[$i]|$Vold_talk_epoch[$i]\n";}
### check inbound log ###
$stmtA = "SELECT start_epoch,length_in_sec,queue_seconds from vicidial_closer_log where lead_id='$Vlead_id[$i]' and uniqueid='$Vuniqueid[$i]' and user='$Vuser[$i]' $VDCL_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VCL_records=$sthA->rows;
if ($DBX) {print "vicidial_closer_log record: $VCL_records|$stmtA|\n\n";}
$h=0;
while ($VCL_records > $h)
{
@aryA = $sthA->fetchrow_array;
$Vagent_talk_epoch[$i] = ($aryA[0] + $aryA[2]);
$h++;
}
if ($h < 1)
{
### check outbound log ###
$stmtA = "SELECT start_epoch,length_in_sec from vicidial_log where lead_id='$Vlead_id[$i]' and uniqueid='$Vuniqueid[$i]' and user='$Vuser[$i]' $VDCL_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VCL_records=$sthA->rows;
if ($DBX) {print "vicidial_closer_log record: $VCL_records|$stmtA|\n\n";}
$h=0;
while ($VCL_records > $h)
{
@aryA = $sthA->fetchrow_array;
$Vagent_talk_epoch[$i] = $aryA[0];
$h++;
}
if ($h < 1)
{
if ($DBX) {print "ERROR: No call record found!\n\n";}
$total_dead++;
}
}
if ($h > 0)
{
$Vagent_talk_epochROUND[$i] = int($Vagent_talk_epoch[$i] + 0.5);
if ($DBX) {print "UPDATE $Vagent_log_id[$i] --- $Vold_talk_epoch[$i]($Vpark_epoch[$i]) with $Vagent_talk_epoch[$i]($Vagent_talk_epochROUND[$i])\n";}
##### insert vicidial_agent_log record
$stmtAX = "UPDATE vicidial_agent_log SET talk_epoch='$Vagent_talk_epochROUND[$i]' where agent_log_id='$Vagent_log_id[$i]';";
if ($TEST < 1)
{$VALaffected_rows = $dbhA->do($stmtAX);}
if ($DB) {print " BAD VAL record updated: $VALaffected_rows|$stmtAX|\n";}
$total_corrected_records++;
}
$total_bad_records++;
}
$i++;
}
if ($DB) {print " - finished hold scan:\n";}
if ($DB) {print " records scanned: $i\n";}
if ($DB) {print " records good: $total_good\n";}
if ($DB) {print " records bad: $total_bad_records\n";}
if ($DB) {print " records not found: $total_dead\n";}
if ($DB) {print " records corrected: $total_corrected_records\n";}
if ($DB) {print "process completed, exiting...\n";}
exit;
}
##### END hold entries process (not recurring process, only run once) #####
##### BEGIN fix_old_lagged_entries process (not recurring process, only run once) #####
if ($fix_old_lagged_entries > 0)
{
if ($DBX) {print "\n\n";}
if ($DB) {print " - starting validation of vicidial_agent_log sec fields\n";}
$total_corrected_records=0;
$total_scanned_records=0;
$total_pause=0;
$total_wait=0;
$total_talk=0;
$total_dispo=0;
$total_dead=0;
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT user,agent_log_id,pause_epoch,wait_epoch,talk_epoch,dispo_epoch,UNIX_TIMESTAMP(event_time),server_ip,campaign_id,user_group from vicidial_agent_log where sub_status='LAGGED' $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsU=$sthA->rows;
$i=0;
while ($sthArowsU > $i)
{
@aryA = $sthA->fetchrow_array;
$Vuser[$i] = $aryA[0];
$Vagent_log_id[$i] = $aryA[1];
$Vpause_epoch[$i] = $aryA[2];
$Vwait_epoch[$i] = $aryA[3];
$Vtalk_epoch[$i] = $aryA[4];
$Vdispo_epoch[$i] = $aryA[5];
$Vevent_epoch[$i] = $aryA[6];
$Vserver_ip[$i] = $aryA[7];
$Vcampaign_id[$i] = $aryA[8];
$Vuser_group[$i] = $aryA[9];
if ($Vpause_epoch[$i] > 1000) {$Vlast_epoch[$i] = $Vpause_epoch[$i];}
if ($Vwait_epoch[$i] > 1000) {$Vlast_epoch[$i] = $Vwait_epoch[$i];}
if ($Vtalk_epoch[$i] > 1000) {$Vlast_epoch[$i] = $Vtalk_epoch[$i];}
if ($Vdispo_epoch[$i] > 1000) {$Vlast_epoch[$i] = $Vdispo_epoch[$i];}
($Ksec,$Kmin,$Khour,$Kmday,$Kmon,$Kyear,$Kwday,$Kyday,$Kisdst) = localtime($Vlast_epoch[$i]);
$Kyear = ($Kyear + 1900);
$Kmon++;
if ($Kmon < 10) {$Kmon = "0$Kmon";}
if ($Kmday < 10) {$Kmday = "0$Kmday";}
if ($Khour < 10) {$Khour = "0$Khour";}
if ($Kmin < 10) {$Kmin = "0$Kmin";}
if ($Ksec < 10) {$Ksec = "0$Ksec";}
$Vlast_date[$i] = "$Kyear-$Kmon-$Kmday $Khour:$Kmin:$Ksec";
$i++;
}
$sthA->finish();
$i=0;
while ($sthArowsU > $i)
{
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT count(*) from vicidial_agent_log where user='$Vuser[$i]' and pause_epoch='$Vlast_epoch[$i]' $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@aryA = $sthA->fetchrow_array;
if ($aryA[0] < 1)
{
##### insert vicidial_agent_log record
$stmtAX = "INSERT INTO vicidial_agent_log SET user='$Vuser[$i]',event_time='$Vlast_date[$i]',pause_epoch='$Vlast_epoch[$i]',wait_epoch='$Vlast_epoch[$i]',pause_sec='0',user_group='$Vuser_group[$i]',campaign_id='$Vcampaign_id[$i]',server_ip='$Vserver_ip[$i]',sub_status='LOGOUT',pause_type='SYSTEM';";
if ($TEST < 1)
{$VALaffected_rows = $dbhA->do($stmtAX);}
if ($DB) {print " VAL record inserted: $VALaffected_rows|$stmtAX|\n";}
$val_fixed++;
}
else
{
if ($DB) {print " VAL record exists: $aryA[0]|$stmtA|\n";}
$val_good++;
}
$i++;
}
if ($DB) {print " - finished lagged fixing:\n";}
if ($DB) {print " records scanned: $i\n";}
if ($DB) {print " records fixed: $val_fixed\n";}
if ($DB) {print " records good: $val_good\n";}
if ($DB) {print "process completed, exiting...\n";}
exit;
}
##### END fix_old_lagged_entries process #####
### BEGIN CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
if ($enable_queuemetrics_logging > 0)
{
if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
##############################################################
##### grab all queue_log entries for ENTERQUEUE verb to validate
$stmtB = "SELECT time_id,call_id,queue,verb,serverid FROM queue_log where verb IN('ENTERQUEUE','CALLOUTBOUND') and serverid='$queuemetrics_log_id' $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$EQenter_records=$sthB->rows;
if ($DB) {print "ENTERQUEUE Records: $EQenter_records|$stmtB|\n\n";}
$h=0;
while ($EQenter_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$call_id[$h] = $aryB[1];
$queue[$h] = $aryB[2];
$verb[$h] = $aryB[3];
$serverid[$h] = $aryB[4];
$lead_id[$h] = substr($call_id[$h], 11, 9);
$lead_id[$h] = ($lead_id[$h] + 0);
$h++;
}
$sthB->finish();
$h=0;
while ($EQenter_records > $h)
{
$EQend_count=0;
##### find the CONNECT/ABANDON/COMPLETEAGENT/COMPLETECALLER/CALLSTATUS/EXITWITHKEY/EXITWITHTIMEOUT count for each record
$stmtB = "SELECT count(*) FROM queue_log where verb IN('CONNECT','ABANDON','COMPLETEAGENT','COMPLETECALLER','CALLSTATUS','EXITWITHKEY','EXITWITHTIMEOUT') and call_id='$call_id[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$CQ_records=$sthB->rows;
if ($CQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$EQend_count = $aryB[0];
}
$sthB->finish();
if ($EQend_count < 1)
{
if ($DB) {print "IN-QUEUE CALL: $h|$time_id[$h]|$call_id[$h]|$verb[$h]|$serverid[$h]\n";}
$VAClive_count=0;
$VLAlive_count=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$call_id[$h]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAClive_count = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$call_id[$h]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VLAlive_count = $aryA[0];
}
$sthA->finish();
if ( ($VLAlive_count < 1) && ($VAClive_count < 1) )
{
$EQdead++;
if ($DB) {print " DEAD IN-QUEUE queue_log CALL: $EQdead|$call_id[$h]|$VLAlive_count|$VAClive_count\n";}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$lead_id[$h]' and campaign_id='$queue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = int($aryA[1] + .5);
}
$sthA->finish();
$newtimeABANDON = ($time_id[$h] + 1);
##### insert an ABANDON record for this call into the queue_log
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='$queue_position',data3='$queue_seconds',serverid='$serverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print " ABANDON record inserted: $Baffected_rows|$stmtB|\n";}
$event_string = "DEAD IN-QUEUE CALL: $h|$EQdead|$time_id[$h]|$call_id[$h]|$queue[$h]|$verb[$h]|$serverid[$h]|$VLAlive_count|$VAClive_count|$Baffected_rows|$stmtB";
&event_logger;
}
}
$h++;
}
@time_id=@MT;
@agent=@MT;
##############################################################
##### grab all queue_log entries with a PAUSEREASON of LAGGED to validate
$stmtB = "SELECT time_id,agent FROM queue_log where verb='PAUSEREASON' and data1='LAGGED' $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$P_lagged_records=$sthB->rows;
if ($DB) {print "LAGGED Records: $P_lagged_records|$stmtB|\n\n";}
$h=0;
while ($P_lagged_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$h++;
}
$sthB->finish();
$h=0;
while ($P_lagged_records > $h)
{
$NEXTtime=0;
$NEXTverb='';
$NEXTqueue='';
$NEXTcall_id='';
##### find the next queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id,verb,queue,call_id FROM queue_log where agent='$agent[$h]' and time_id > '$time_id[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_records=$sthB->rows;
if ($PL_records > 0)
{
@aryB = $sthB->fetchrow_array;
$NEXTtime = $aryB[0];
$NEXTverb = $aryB[1];
$NEXTqueue = $aryB[2];
$NEXTcall_id = $aryB[3];
}
$sthB->finish();
if ( ($PL_records > 0) && ($NEXTverb =~ /CALLSTATUS|COMPLETECALLER|COMPLETEAGENT/) )
{
$NEXTtimePAUSE = ($NEXTtime + 1);
if ($DB) {print "LAGGED PAUSE DURING CALL: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$NEXTverb|$NEXTqueue|$NEXTcall_id\n";}
##### update the PAUSEREASON LAGGED record in the queue_log to one second after the end of the call
$stmtB = "UPDATE queue_log SET time_id='$NEXTtimePAUSE' where agent='$agent[$h]' and time_id='$time_id[$h]' and verb='PAUSEREASON' and data1='LAGGED' limit 1;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print " PAUSEREASON record updated: $Baffected_rows|$stmtB|\n";}
$event_string = "LAGGED DURING CALL: $h|$PL_records|$time_id[$h]|$agent[$h]|$NEXTtimePAUSE|$NEXTverb|$NEXTqueue|$NEXTcall_id|$Baffected_rows|$stmtB";
&event_logger;
}
$h++;
}
@time_id=@MT;
@agent=@MT;
##############################################################
##### grab all queue_log entries with a verb of AGENTLOGOFF to validate
$stmtB = "SELECT time_id,agent FROM queue_log where verb IN('AGENTLOGOFF','AGENTCALLBACKLOGOFF') $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$A_logoff_records=$sthB->rows;
if ($DB) {print "AGENTLOGOFF Records: $A_logoff_records|$stmtB|\n\n";}
$h=0;
while ($A_logoff_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$h++;
}
$sthB->finish();
$h=0;
while ($A_logoff_records > $h)
{
$NEXTtime=0;
$NEXTverb='';
$NEXTqueue='';
$NEXTcall_id='';
##### find the next queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id,verb,queue,call_id FROM queue_log where agent='$agent[$h]' and time_id > '$time_id[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$AL_records=$sthB->rows;
if ($AL_records > 0)
{
@aryB = $sthB->fetchrow_array;
$NEXTtime = $aryB[0];
$NEXTverb = $aryB[1];
$NEXTqueue = $aryB[2];
$NEXTcall_id = $aryB[3];
}
$sthB->finish();
if ( ($AL_records > 0) && ($NEXTverb =~ /CALLSTATUS|COMPLETECALLER|COMPLETEAGENT/) )
{
$NEXTtimeLOGOFF = ($NEXTtime + 1);
if ($DB) {print "LOGOFF DURING CALL: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$NEXTverb|$NEXTqueue|$NEXTcall_id\n";}
##### update the AGENTLOGOFF record in the queue_log to one second after the end of the call
$stmtB = "UPDATE queue_log SET time_id='$NEXTtimeLOGOFF' where agent='$agent[$h]' and time_id='$time_id[$h]' and verb IN('AGENTLOGOFF','AGENTCALLBACKLOGOFF') limit 1;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print " AGENTLOGOFF record updated: $Baffected_rows|$stmtB|\n";}
$event_string = "AGENTLOGOFF DURING CALL: $h|$AL_records|$time_id[$h]|$agent[$h]|$NEXTtimeLOGOFF|$NEXTverb|$NEXTqueue|$NEXTcall_id|$Baffected_rows|$stmtB";
&event_logger;
}
$h++;
}
@time_id=@MT;
@agent=@MT;
##############################################################
##### grab all queue_log entries with a verb of CONNECT to validate
$stmtB = "SELECT time_id,agent FROM queue_log where verb IN('CONNECT') $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$A_connect_records=$sthB->rows;
if ($DB) {print "CONNECT Records: $A_connect_records|$stmtB|\n\n";}
$h=0;
while ($A_connect_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$h++;
}
$sthB->finish();
$h=0;
while ($A_connect_records > $h)
{
$samecount=0;
##### find the next queue_log record after the PAUSEREASON record
$stmtB = "SELECT count(*) FROM queue_log where agent='$agent[$h]' and time_id='$time_id[$h]' and verb IN('PAUSEALL','UNPAUSEALL');";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PAU_records=$sthB->rows;
if ($PAU_records > 0)
{
@aryB = $sthB->fetchrow_array;
$samecount = $aryB[0];
}
$sthB->finish();
if ($samecount >= 2)
{
$NEXTtime = ($time_id[$h] + 1);
if ($DB) {print "CONNECT-PAUSE SAME TIME: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$samecount|\n";}
##### update the CONNECT and UNPAUSEALL records in the queue_log to one second after the PAUSEALL
$stmtB = "UPDATE queue_log SET time_id='$NEXTtime' where agent='$agent[$h]' and time_id='$time_id[$h]' and verb IN('CONNECT','UNPAUSEALL') limit 2;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print " CONNECT-PAUSE records updated: $Baffected_rows|$stmtB|\n";}
$event_string = "CONNECT-PAUSE SAME TIME: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$samecount|$Baffected_rows|$stmtB";
&event_logger;
}
$h++;
}
if ($qm_live_call_check > 0)
{
exit;
}
}
### END CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS AND PAUSEREASON-LAGGED/LOGOFF ENTRIES FOR LIVE AGENTS
### BEGIN FIX LOGIN/LAGGED PAUSEREASON ENTRIES (not a recurring process that needs to be run)
if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
{
@time_id=@MT;
@agent=@MT;
@verb=@MT;
@serverid=@MT;
@lead_id=@MT;
if ($DB) {print " - Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
$PAUSEREASONinsert=0;
##############################################################
##### grab all queue_log entries for AGENTLOGIN verb to validate
$stmtB = "SELECT time_id,agent,verb,serverid FROM queue_log where verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$EQ_records=$sthB->rows;
if ($DB) {print "AGENTLOGIN Records: $EQ_records|$stmtB|\n\n";}
$h=0;
while ($EQ_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$verb[$h] = $aryB[2];
$serverid[$h] = $aryB[3];
$h++;
}
$sthB->finish();
$h=0;
while ($EQ_records > $h)
{
$PRtimecheck = ($time_id[$h] + 1);
$PRtimecheckCOUNT=0;
##### find the CONNECT details for calls that were sent to agents
$stmtB = "SELECT count(*) FROM queue_log where verb='PAUSEREASON' and time_id='$PRtimecheck' and agent='$agent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$CQ_records=$sthB->rows;
if ($CQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$PRtimecheckCOUNT = "$aryB[0]";
}
$sthB->finish();
if ($PRtimecheckCOUNT < 1)
{
##### insert a PAUSEREASON record for this call into the queue_log
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$PRtimecheck',call_id='NONE',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='LOGIN',serverid='$serverid[$h]'$pause_typeSQL;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print "PRI: $Baffected_rows|$stmtB|\n";}
$PAUSEREASONinsert++;
}
$h++;
}
if ($DB) {print " - DONE Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
exit;
}
### END FIX LOGIN/LAGGED PAUSEREASON ENTRIES
### BEGIN check for duplicate vicidial_log entries
if ($DB) {print " - vicidial_log duplication check\n";}
$stmtA = "SELECT count(*) as tally,lead_id,end_epoch from vicidial_log $VDCL_SQL_time_where group by lead_id,end_epoch order by tally desc;";
if($DBX){print STDERR "\n|$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
$j=0;
$nonDUP=0;
while ( ($sthArows > $i) && ($nonDUP < 1) )
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] > 1)
{
$dup_count[$i] = $aryA[0];
$dup_lead[$i] = $aryA[1];
$dup_end[$i] = $aryA[2];
$j++;
}
else
{
$nonDUP++;
}
$i++;
}
$sthA->finish();
$h=0;
while ($h < $j)
{
$stmtA = "SELECT uniqueid,start_epoch,user,status,length_in_sec from vicidial_log $VDCL_SQL_time_where and lead_id='$dup_lead[$h]' and end_epoch='$dup_end[$h]' order by start_epoch;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
$first_uniqueid='';
$del_uniqueid='';
$del_start_epoch='';
while ( $sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
if ($i < 1)
{
$first_uniqueid = $aryA[0];
$first_uniqueid =~ s/\..*//gi;
}
else
{
if ( (length($first_uniqueid)>7) && ($aryA[0] =~ /^$first_uniqueid/) )
{
$del_uniqueid = $aryA[0];
$del_start_epoch = $aryA[1];
}
}
if ($DBX) {print "$h - $i - $dup_lead[$h]|$dup_end[$h] |$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$first_uniqueid\n";}
$i++;
}
$sthA->finish();
if ( (length($del_uniqueid)>7) && (length($del_start_epoch)>6) )
{
$stmtA = "DELETE FROM vicidial_log where lead_id='$dup_lead[$h]' and end_epoch='$dup_end[$h]' and uniqueid='$del_uniqueid' and start_epoch='$del_start_epoch';";
if($DBX){print STDERR "\n|$stmtA|\n";}
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
$event_string = "VL DELETE: $h|$i|$dup_lead[$h]|$dup_end[$h]|$affected_rows|$stmtA|";
&event_logger;
}
$h++;
}
if ($DB) {print STDERR " vicidial_log duplicates scanned: $h\n";}
if ($vl_dup_check > 0)
{
exit;
}
### END check for duplicate vicidial_log entries
if ($DB) {print " - cleaning up pause time\n";}
### Grab any pause time record greater than 43999
$stmtA = "SELECT agent_log_id,pause_epoch,wait_epoch from vicidial_agent_log where pause_sec>43999 $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
#$dbhA->query("$stmtA");
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ($sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$DBout = '';
$agent_log_id[$i] = "$aryA[0]";
$pause_epoch[$i] = "$aryA[1]";
$wait_epoch[$i] = "$aryA[2]";
$pause_sec[$i] = int($wait_epoch[$i] - $pause_epoch[$i]);
if ( ($pause_sec[$i] < 0) || ($pause_sec[$i] > 43999) )
{
$DBout = "Override output: $pause_sec[$i]";
$pause_sec[$i] = 0;
}
if ($DBX) {print "$i - $agent_log_id[$i] |$wait_epoch[$i]|$pause_epoch[$i]|$pause_sec[$i]|$DBout|\n";}
$i++;
}
$sthA->finish();
$h=0;
while ($h < $i)
{
$stmtA = "UPDATE vicidial_agent_log set pause_sec='$pause_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
if($DBX){print STDERR "\n|$stmtA|\n";}
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
$h++;
$event_string = "VAL UPDATE PAUSESEC: $h|$pause_epoch[$h]|$wait_epoch[$h]|$affected_rows|$stmtA|";
&event_logger;
}
if ($DB) {print STDERR " Pause times fixed: $h\n";}
@agent_log_id=@MT;
@wait_epoch=@MT;
if ($DBX) {print "\n\n";}
if ($DB) {print " - cleaning up wait time\n";}
### Grab any pause time record greater than 43999
$stmtA = "SELECT agent_log_id,wait_epoch,talk_epoch from vicidial_agent_log where wait_sec>43999 $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ( $sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$DBout = '';
$agent_log_id[$i] = "$aryA[0]";
$wait_epoch[$i] = "$aryA[1]";
$talk_epoch[$i] = "$aryA[2]";
$wait_sec[$i] = int($talk_epoch[$i] - $wait_epoch[$i]);
if ( ($wait_sec[$i] < 0) || ($wait_sec[$i] > 43999) )
{
$DBout = "Override output: $wait_sec[$i]";
$wait_sec[$i] = 0;
}
if ($DBX) {print "$i - $agent_log_id[$i] |$talk_epoch[$i]|$wait_epoch[$i]|$wait_sec[$i]|$DBout|\n";}
$i++;
}
$sthA->finish();
$h=0;
while ($h < $i)
{
$stmtA = "UPDATE vicidial_agent_log set wait_sec='$wait_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
if($DBX){print STDERR "\n|$stmtA|\n";}
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
$h++;
$event_string = "VAL UPDATE WAITSEC: $h|$wait_epoch[$h]|$wait_epoch[$h]|$affected_rows|$stmtA|";
&event_logger;
}
if ($DB) {print STDERR " Wait times fixed: $h\n";}
@agent_log_id=@MT;
@talk_epoch=@MT;
if ($DBX) {print "\n\n";}
if ($DB) {print " - cleaning up talk time\n";}
### Grab any pause time record greater than 43999
$stmtA = "SELECT agent_log_id,talk_epoch,dispo_epoch from vicidial_agent_log where talk_sec>43999 $VDAD_SQL_time;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ( $sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$DBout = '';
$agent_log_id[$i] = "$aryA[0]";
$talk_epoch[$i] = "$aryA[1]";
$dispo_epoch[$i] = "$aryA[2]";
$talk_sec[$i] = int($dispo_epoch[$i] - $talk_epoch[$i]);
if ( ($talk_sec[$i] < 0) || ($talk_sec[$i] > 43999) )
{
$DBout = "Override output: $talk_sec[$i]";
$talk_sec[$i] = 0;
}
if ($DBX) {print "$i - $agent_log_id[$i] |$dispo_epoch[$i]|$talk_epoch[$i]|$talk_sec[$i]|$DBout|\n";}
$i++;
}
$sthA->finish();
$h=0;
while ($h < $i)
{
$stmtA = "UPDATE vicidial_agent_log set talk_sec='$talk_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
if($DBX){print STDERR "|$stmtA|\n";}
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
$h++;
$event_string = "VAL UPDATE TALKSEC: $h|$talk_epoch[$h]|$dispo_epoch[$h]|$affected_rows|$stmtA|";
&event_logger;
}
if ($DB) {print STDERR " Talk times fixed: $h\n";}
@agent_log_id=@MT;
@dispo_epoch=@MT;
if ($DBX) {print "\n\n";}
if ($DB) {print " - cleaning up dispo time\n";}
$stmtA = "UPDATE vicidial_agent_log set dispo_sec='0' where dispo_sec>43999 $VDAD_SQL_time;";
if($DBX){print STDERR "|$stmtA|\n";}
if ($TEST < 1)
{
$affected_rows = $dbhA->do($stmtA);
}
if ($DB) {print STDERR " Bad Dispo times zeroed out: $affected_rows\n";}
if ($DBX) {print "\n\n";}
if ($DB) {print " - cleaning up closer records\n";}
$stmtA = "UPDATE vicidial_closer_log set length_in_sec=(end_epoch - start_epoch) where length_in_sec < 1 and end_epoch > 1000 $VDCL_SQL_time;";
if($DBX){print STDERR "|$stmtA|\n";}
if ($TEST < 1)
{
$affected_rows = $dbhA->do($stmtA);
}
if ($DB) {print STDERR " Bad Closer times recalculated: $affected_rows\n\n";}
##### BEGIN vicidial_agent_log sec validation #####
if ( ($skip_agent_log_validation < 1) && ($VAL_validate > 0) )
{
if ($DBX) {print "\n\n";}
if ($DB) {print " - starting validation of vicidial_agent_log sec fields\n";}
$total_corrected_records=0;
$total_scanned_records=0;
$total_pause=0;
$total_wait=0;
$total_talk=0;
$total_dispo=0;
$total_dead=0;
$epoch_changes=0;
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT distinct user from vicidial_agent_log where user != '' $VDAD_SQL_time order by user;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsU=$sthA->rows;
$i=0;
while ($sthArowsU > $i)
{
@aryA = $sthA->fetchrow_array;
$Vuser[$i] = $aryA[0];
$i++;
}
$sthA->finish();
$i=0;
while ($sthArowsU > $i)
{
### Gather distinct users in vicidial_agent_log during time period
$stmtA = "SELECT agent_log_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,dead_epoch,dead_sec,event_time from vicidial_agent_log where user='$Vuser[$i]' $VDAD_SQL_time order by event_time, agent_log_id;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsR=$sthA->rows;
$r=0;
$total_Vrecords=0;
@Vagent_log_id = @MT;
@Vpause_epoch = @MT;
@Vpause_sec = @MT;
@Vwait_epoch = @MT;
@Vwait_sec = @MT;
@Vtalk_epoch = @MT;
@Vtalk_sec = @MT;
@Vdispo_epoch = @MT;
@Vdispo_sec = @MT;
@Vdead_epoch = @MT;
@Vdead_sec = @MT;
@Vevent_time = @MT;
# gather records
while ($sthArowsR > $r)
{
@aryA = $sthA->fetchrow_array;
$Vagent_log_id[$r] = $aryA[0];
$Vpause_epoch[$r] = $aryA[1];
$Vpause_sec[$r] = $aryA[2];
$Vwait_epoch[$r] = $aryA[3];
$Vwait_sec[$r] = $aryA[4];
$Vtalk_epoch[$r] = $aryA[5];
$Vtalk_sec[$r] = $aryA[6];
$Vdispo_epoch[$r] = $aryA[7];
$Vdispo_sec[$r] = $aryA[8];
$Vdead_epoch[$r] = $aryA[9];
$Vdead_sec[$r] = $aryA[10];
$Vevent_time[$r] = $aryA[11];
$r++;
}
$sthA->finish();
$total_Vrecords = $r;
$r=0;
while ($sthArowsR > $r)
{
$corrections=0;
$corrections_LOG='';
$corrections_SQL='';
$NVpause_sec=0;
$NVwait_sec=0;
$NVtalk_sec=0;
$NVdispo_sec=0;
$NVdead_sec=0;
$next_r = ($r + 1);
if ($next_r < $total_Vrecords)
{$next_begin_epoch = $Vpause_epoch[$next_r];}
else
{$next_begin_epoch = 0;}
$Vpause_date="1970-01-01 00:00:00";
if ($Vpause_epoch[$next_r] > 1000)
{
$Vpause_epoch_min5 = ($Vpause_epoch[$next_r] - 5);
($Ksec,$Kmin,$Khour,$Kmday,$Kmon,$Kyear,$Kwday,$Kyday,$Kisdst) = localtime($Vpause_epoch[$next_r]);
$Kyear = ($Kyear + 1900);
$Kmon++;
if ($Kmon < 10) {$Kmon = "0$Kmon";}
if ($Kmday < 10) {$Kmday = "0$Kmday";}
if ($Khour < 10) {$Khour = "0$Khour";}
if ($Kmin < 10) {$Kmin = "0$Kmin";}
if ($Ksec < 10) {$Ksec = "0$Ksec";}
$Vpause_date = "$Kyear-$Kmon-$Kmday $Khour:$Kmin:$Ksec";
$Vpause_dayB = "$Kyear-$Kmon-$Kmday 00:00:00";
($KFsec,$KFmin,$KFhour,$KFmday,$KFmon,$KFyear,$KFwday,$KFyday,$KFisdst) = localtime($Vpause_epoch_min5);
$KFyear = ($KFyear + 1900);
$KFmon++;
if ($KFmon < 10) {$KFmon = "0$KFmon";}
if ($KFmday < 10) {$KFmday = "0$KFmday";}
if ($KFhour < 10) {$KFhour = "0$KFhour";}
if ($KFmin < 10) {$KFmin = "0$KFmin";}
if ($KFsec < 10) {$KFsec = "0$KFsec";}
$VFpause_date = "$KFyear-$KFmon-$KFmday $KFhour:$KFmin:$KFsec";
}
### find if next record is a LOGIN
$LOGOUT_update=0;
$stmtA = "SELECT count(*) from vicidial_user_log where user='$Vuser[$i]' and event_date<='$Vpause_date' and event_date > '$VFpause_date' and event='LOGIN';";
# if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@aryA = $sthA->fetchrow_array;
if ($aryA[0] > 0)
{
$stmtA = "SELECT UNIX_TIMESTAMP(event_date),event_date from vicidial_user_log where user='$Vuser[$i]' and event_date < '$Vpause_date' and event_date > \"$Vpause_dayB\" and event='LOGOUT' order by event_date desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@aryA = $sthA->fetchrow_array;
$next_begin_epoch = $aryA[0];
$LOGOUT_update++;
# if ($DBX) {print "LOGOUT UPDATE: $next_begin_epoch|$aryA[1]|$Vpause_date|$VFpause_date|$LOGOUT_update|$stmtA\n";}
}
if ( ($Vwait_epoch[$r] < 1000) || ( ($Vwait_epoch[$r] <= $Vpause_epoch[$r]) && ($Vtalk_epoch[$r] < 1000) && ($Vpause_sec[$r] > 0) ) )
{
if ($LOGOUT_update > 0)
{
$corrections_LOG .= "WAITEPOCH:$next_begin_epoch!$Vwait_epoch[$r]|";
$corrections_SQL .= "wait_epoch='$next_begin_epoch',";
$epoch_changes++;
}
$Vwait_epoch[$r] = $next_begin_epoch;
$NVpause_sec = ($Vwait_epoch[$r] - $Vpause_epoch[$r]);
}
else
{
$NVpause_sec = ($Vwait_epoch[$r] - $Vpause_epoch[$r]);
if ($Vtalk_epoch[$r] < 1000)
{
if ($LOGOUT_update > 0)
{
$corrections_LOG .= "TALKEPOCH:$next_begin_epoch!$Vtalk_epoch[$r]|";
$corrections_SQL .= "talk_epoch='$next_begin_epoch',";
$epoch_changes++;
}
$Vtalk_epoch[$r] = $next_begin_epoch;
$NVwait_sec = ($Vtalk_epoch[$r] - $Vwait_epoch[$r]);
}
else
{
$NVwait_sec = ($Vtalk_epoch[$r] - $Vwait_epoch[$r]);
if ($Vdispo_epoch[$r] < 1000)
{
if ($LOGOUT_update > 0)
{
$corrections_LOG .= "DISPOEPOCH:$next_begin_epoch!$Vdispo_epoch[$r]|";
$corrections_SQL .= "dispo_epoch='$next_begin_epoch',";
$epoch_changes++;
}
$Vdispo_epoch[$r] = $next_begin_epoch;
$NVtalk_sec = ($Vdispo_epoch[$r] - $Vtalk_epoch[$r]);
}
else
{
$NVtalk_sec = ($Vdispo_epoch[$r] - $Vtalk_epoch[$r]);
if ($next_begin_epoch < 1000)
{
$NVdispo_sec = $Vdispo_sec[$r];
}
else
{
$NVdispo_sec = ($next_begin_epoch - $Vdispo_epoch[$r]);
}
}
}
}
if ( ($NVpause_sec > 43999) || ($NVpause_sec < 0) ) {$NVpause_sec = 0;}
if ( ($NVwait_sec > 43999) || ($NVwait_sec < 0) ) {$NVwait_sec = 0;}
if ( ($NVtalk_sec > 43999) || ($NVtalk_sec < 0) ) {$NVtalk_sec = 0;}
if ( ($NVdispo_sec > 43999) || ($NVdispo_sec < 0) ) {$NVdispo_sec = 0;}
if ( ($NVpause_sec > $Vpause_sec[$r]) || ($NVpause_sec < $Vpause_sec[$r]) )
{
$corrections++;
$total_pause++;
$corrections_LOG .= "PAUSE:$NVpause_sec!$Vpause_sec[$r]|";
$corrections_SQL .= "pause_sec='$NVpause_sec',";
}
if ( ($NVwait_sec > $Vwait_sec[$r]) || ($NVwait_sec < $Vwait_sec[$r]) )
{
$corrections++;
$total_wait++;
$corrections_LOG .= "WAIT:$NVwait_sec!$Vwait_sec[$r]|";
$corrections_SQL .= "wait_sec='$NVwait_sec',";
}
if ( ($NVtalk_sec > $Vtalk_sec[$r]) || ($NVtalk_sec < $Vtalk_sec[$r]) )
{
$corrections++;
$total_talk++;
$corrections_LOG .= "TALK:$NVtalk_sec!$Vtalk_sec[$r]|";
$corrections_SQL .= "talk_sec='$NVtalk_sec',";
}
if ( ($NVdispo_sec > $Vdispo_sec[$r]) || ($NVdispo_sec < $Vdispo_sec[$r]) )
{
$corrections++;
$total_dispo++;
$corrections_LOG .= "DISPO:$NVdispo_sec!$Vdispo_sec[$r]|";
$corrections_SQL .= "dispo_sec='$NVdispo_sec',";
}
if ($NVtalk_sec < $Vdead_sec[$r])
{
$corrections++;
$total_dead++;
$corrections_LOG .= "DEAD:$NVtalk_sec!$Vdead_sec[$r]|";
$corrections_SQL .= "dead_sec='$NVtalk_sec',";
}
if ($corrections > 0)
{
$total_corrected_records++;
chop($corrections_SQL);
if ($DB > 0) {print "$Vevent_time[$r] $Vuser[$i] $corrections $Vagent_log_id[$r] $corrections_LOG $corrections_SQL\n";}
$stmtA = "UPDATE vicidial_agent_log set $corrections_SQL where agent_log_id='$Vagent_log_id[$r]';";
if($DBX){print STDERR "|$stmtA|\n";}
if ($TEST < 1)
{
$affected_rows = $dbhA->do($stmtA);
}
$event_string = "VAL UPDATE: $r|$i|$Vuser[$i]|$Vevent_time[$r]|$affected_rows|$corrections_LOG|$stmtA|";
&event_logger;
}
$total_scanned_records++;
$r++;
}
$i++;
}
if ($DB) {print " - finished validation of vicidial_agent_log sec fields:\n";}
if ($DB) {print " records scanned/corrected: $total_scanned_records / $total_corrected_records\n";}
if ($DB) {print " PAUSE updates: $total_pause\n";}
if ($DB) {print " WAIT updates: $total_wait\n";}
if ($DB) {print " TALK updates: $total_talk\n";}
if ($DB) {print " DISPO updates: $total_dispo\n";}
if ($DB) {print " DEAD updates: $total_dead\n";}
if ($DB) {print " EPOCH updates: $epoch_changes\n";}
if ($DB) {print " distinct users: $i\n";}
}
##### END vicidial_agent_log sec validation #####
if ($enable_queuemetrics_logging > 0)
{
if ($skip_queue_log_inserts < 1)
{
$COMPLETEinsert=0;
$COMPLETEupdate=0;
$COMPLETEqueue=0;
$CONNECTinsert=0;
$noCONNECT=0;
$noCALLSTATUS=0;
$noCOMPLETEinsert=0;
##############################################################
##### grab all queue_log entries for ENTERQUEUE verb to validate
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb IN('ENTERQUEUE','CALLOUTBOUND') and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$EQ_records=$sthB->rows;
if ($DB) {print "ENTERQUEUE Records: $EQ_records|$stmtB|\n\n";}
$h=0;
while ($EQ_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = "$aryB[0]";
$call_id[$h] = "$aryB[1]";
$queue[$h] = "$aryB[2]";
$agent[$h] = "$aryB[3]";
$verb[$h] = "$aryB[4]";
$serverid[$h] = "$aryB[5]";
$h++;
}
$sthB->finish();
$h=0;
while ($EQ_records > $h)
{
##### find the CONNECT details for calls that were sent to agents
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid,data1 FROM queue_log where verb='CONNECT' and call_id='$call_id[$h]' $QM_SQL_time;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$CQ_records=$sthB->rows;
if ($CQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$Ctime_id[$h] = "$aryB[0]";
$Ccall_id[$h] = "$aryB[1]";
$Cqueue[$h] = "$aryB[2]";
$Cagent[$h] = "$aryB[3]";
$Cverb[$h] = "$aryB[4]";
$Cserverid[$h] = "$aryB[5]";
$Cdata1[$h] = "$aryB[6]";
}
$sthB->finish();
if ( ($CQ_records > 0) && ($Ctime_id[$h] > 1000) )
{
##### find the CALLSTATUS details for calls that were dispositioned by an agent
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid,data4 FROM queue_log where verb='CALLSTATUS' and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$SQ_records=$sthB->rows;
if ($SQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$Stime_id[$h] = $aryB[0];
$Scall_id[$h] = $aryB[1];
$Squeue[$h] = $aryB[2];
$Sagent[$h] = $aryB[3];
$Sverb[$h] = $aryB[4];
$Sserverid[$h] = $aryB[5];
$Sdata4[$h] = $aryB[6];
$Slead_id[$h] = substr($Scall_id[$h], 11, 9);
$Slead_id[$h] = ($Slead_id[$h] + 0);
}
$sthB->finish();
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
{
##### check if there is a COMPLETEAGENT or COMPLETECALLER record for this call_id
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$MQ_records=$sthB->rows;
if ($MQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$COMPLETEcount[$h] = "$aryB[0]";
}
$sthB->finish();
if ($COMPLETEcount[$h] > 0)
{
##### check that the queue is set properly
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]' and queue='$queue[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$QQ_records=$sthB->rows;
if ($QQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$COMPLETEqueue[$h] = "$aryB[0]";
}
$sthB->finish();
if ($COMPLETEqueue[$h] < 1)
{
$stmtB = "UPDATE queue_log SET queue='$queue[$h]' where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print "MCRI: $Baffected_rows|$stmtB|\n";}
$COMPLETEupdate++;
}
}
else
{
$DPRdebug='';
##### find a DISPO PAUSEREASON for this call if there is one
$stmtB = "SELECT time_id FROM queue_log where call_id='$call_id[$h]' and verb='PAUSEREASON' and data1='$queuemetrics_dispo_pause' and agent='$Cagent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$DPR_records=$sthB->rows;
if ($DPR_records > 0)
{
@aryB = $sthB->fetchrow_array;
$Stime_id[$h] = $aryB[0];
$DPRdebug = "DISPO TIME";
}
$sthB->finish();
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$Slead_id[$h]' and campaign_id='$Squeue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = int($aryA[1] + .5);
}
$sthA->finish();
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Sserverid[$h]',data4='$Sdata4[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print "MCRI: $Baffected_rows|$DPRdebug|$stmtB|\n";}
$COMPLETEinsert++;
}
}
else
{
if ($DB) {print "NO CALLSTATUS: $Ctime_id[$h]|$Ccall_id[$h]|$Cagent[$h] \n";}
$noCALLSTATUS++;
##### find the COMPLETE details for calls that were connected to an agent
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid,data4 FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$SQ_records=$sthB->rows;
if ($SQ_records > 0)
{
@aryB = $sthB->fetchrow_array;
$Stime_id[$h] = $aryB[0];
$Scall_id[$h] = $aryB[1];
$Squeue[$h] = $aryB[2];
$Sagent[$h] = $aryB[3];
$Sverb[$h] = $aryB[4];
$Sserverid[$h] = $aryB[5];
$Sdata4[$h] = $aryB[6];
}
$sthB->finish();
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
{
##### insert a CALLSTATUS record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Cqueue[$h]',agent='$Sagent[$h]',verb='CALLSTATUS',data1='PU',serverid='$Sserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print "MCSI: $Baffected_rows|$stmtB|\n";}
$CONNECTinsert++;
}
else
{
$old_call_sec = ($secX - 10800);
if ($Ctime_id[$h] < $old_call_sec)
{
$search_sec_BEGIN = ($Ctime_id[$h] - 3600);
$search_sec_END = ($Ctime_id[$h] + 3600);
$search_lead_id = substr($call_id[$h], 11, 9);
$search_lead_id = ($search_lead_id + 0);
$VALuser = $Cagent[$h];
$VALuser =~ s/Agent\///gi;
##### insert a COMPLETEAGENT record for this call into the queue_log
$stmtA = "SELECT pause_epoch,wait_epoch,talk_epoch,dispo_epoch,status FROM vicidial_agent_log where lead_id='$search_lead_id' and user='$VALuser' and pause_epoch > \"$search_sec_BEGIN\" and pause_epoch < \"$search_sec_END\" order by pause_epoch desc;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VALpause = "$aryA[0]";
$VALwait = "$aryA[1]";
$VALtalk = "$aryA[2]";
$VALdispo = "$aryA[3]";
$VALstatus ="$aryA[4]";
$rec_count++;
}
$sthA->finish();
if ($rec_count > 0)
{
$Stime_id[$h]=0;
if ($VALwait >= $Ctime_id[$h]) {$Stime_id[$h] = $VALwait;}
if ($VALtalk >= $Ctime_id[$h]) {$Stime_id[$h] = $VALtalk;}
if ($VALdispo >= $Ctime_id[$h]) {$Stime_id[$h] = $VALdispo;}
if ($Stime_id[$h] < 1) {$Stime_id[$h] = ($time_id[$h] + 1);}
$VALstatus =~ s/ //gi;
if ( ($VALstatus =~ /NULL/i) || (length($VALstatus<1)) ) {$VALstatus='ERI';}
$Clead_id[$h] = substr($Ccall_id[$h], 11, 9);
$Clead_id[$h] = ($Clead_id[$h] + 0);
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$Clead_id[$h]' and campaign_id='$Cqueue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = int($aryA[1] + .5);
}
$sthA->finish();
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Cserverid[$h]',data4='$Sdata4[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
}
if ($DB) {print "MNCI: $Baffected_rows|$stmtB|$TEST\n";}
##### insert a CALLSTATUS record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='CALLSTATUS',data1='$VALstatus',serverid='$Cserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
}
if ($DB) {print "MNCI: $Baffected_rows|$stmtB|$TEST\n";}
$noCOMPLETEinsert++;
}
}
}
}
}
else
{
if ($DBX) {print "NO CONNECT: $time_id[$h]|$call_id[$h]|$queue[$h] \n";}
$noCONNECT++;
}
if ($DB)
{
($Dsec,$Dmin,$Dhour,$Dmday,$Dmon,$Dyear,$Dwday,$Dyday,$Disdst) = localtime($time_id[$h]);
$Dyear = ($Dyear + 1900);
$Dmon++;
if ($Dmon < 10) {$Dmon = "0$Dmon";}
if ($Dmday < 10) {$Dmday = "0$Dmday";}
if ($Dhour < 10) {$Dhour = "0$Dhour";}
if ($Dmin < 10) {$Dmin = "0$Dmin";}
if ($Dsec < 10) {$Dsec = "0$Dsec";}
$DBSQLdate = "$Dyear-$Dmon-$Dmday $Dhour:$Dmin:$Dsec";
if ($h =~ /0$/) {$k='+';}
if ($h =~ /1$/) {$k='|';}
if ($h =~ /2$/) {$k='/';}
if ($h =~ /3$/) {$k='-';}
if ($h =~ /4$/) {$k="\\";}
if ($h =~ /5$/) {$k='|';}
if ($h =~ /6$/) {$k='/';}
if ($h =~ /7$/) {$k='-';}
if ($h =~ /8$/) {$k="\\";}
if ($h =~ /9$/) {$k='0';}
print STDERR "$k $noCONNECT $noCALLSTATUS $COMPLETEinsert|$COMPLETEupdate $CONNECTinsert $noCOMPLETEinsert $h/$EQ_records $DBSQLdate|$time_id[$h] $Ctime_id[$h]|$CQ_records $Stime_id[$h]|$SQ_records $call_id[$h]|$COMPLETEcount[$h]\r";
}
$h++;
}
}
##############################################################
##### grab all queue_log entries for COMPLETEAGENT verb to validate queue
$stmtB = "SELECT time_id,call_id,queue,agent,serverid,data4 FROM queue_log where verb='COMPLETEAGENT' and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$EQ_records=$sthB->rows;
if ($DB) {print "COMPLETEAGENT Records: $EQ_records|$stmtB|\n\n";}
$h=0;
while ($EQ_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$call_id[$h] = $aryB[1];
$queue[$h] = $aryB[2];
$agent[$h] = $aryB[3];
$serverid[$h] = $aryB[4];
$data4[$h] = $aryB[5];
$h++;
}
$sthB->finish();
$h=0;
while ($EQ_records > $h)
{
if (length($queue[$h])<1)
{
$CAQqueue[$h]='';
##### find queue ID for this call
$stmtB = "SELECT queue FROM queue_log WHERE verb='CONNECT' and serverid='$queuemetrics_log_id' and call_id='$call_id[$h]' and agent='$agent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$MXC_records=$sthB->rows;
if ($MXC_records > 0)
{
@aryB = $sthB->fetchrow_array;
$CAQqueue[$h] = $aryB[0];
}
$sthB->finish();
##### update queue ID in this COMPLETEAGENT record
$stmtB = "UPDATE queue_log SET queue='$CAQqueue[$h]' WHERE verb='COMPLETEAGENT' and serverid='$queuemetrics_log_id' and time_id='$time_id[$h]' and call_id='$call_id[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
$COMPLETEqueue = ($COMPLETEqueue + $Baffected_rows);
}
if ($DB) {print "COMPLETEAGENT Record Updated: $Baffected_rows|$stmtB|\n\n";}
}
$h++;
}
#######################################################################
##### grab all queue_log entries with more than one COMPLETE verb to clean up
$stmtB = "SELECT call_id, count(*) FROM queue_log WHERE verb IN('COMPLETEAGENT','COMPLETECALLER','TRANSFER') and serverid='$queuemetrics_log_id' $QM_SQL_time_H GROUP BY call_id HAVING count(*)>1 ORDER BY count(*) DESC;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$XC_records=$sthB->rows;
if ($DB) {print "Extra COMPLETE Records: $XC_records|$stmtB|\n\n";}
$h=0;
while ($XC_records > $h)
{
@aryB = $sthB->fetchrow_array;
$CDcall_id[$h] = "$aryB[0]";
$h++;
}
$sthB->finish();
$h=0;
while ($XC_records > $h)
{
##### grab oldest COMPLETE record to delete
$stmtB = "DELETE FROM queue_log WHERE call_id='$CDcall_id[$h]' and verb IN('COMPLETEAGENT','COMPLETECALLER','TRANSFER') ORDER BY unique_row_count DESC LIMIT 1;";
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
if ($DB) {print "Extra COMPLETE Record Deleted: $Baffected_rows|$stmtB|\n\n";}
$h++;
}
##########################################################################
##### grab all queue_log COMPLETEAGENT entries with negative call time to clean up
$stmtB = "SELECT call_id, time_id FROM queue_log WHERE verb IN('COMPLETEAGENT') and data2 < '0' and serverid='$queuemetrics_log_id' $QM_SQL_time_H;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$XN_records=$sthB->rows;
if ($DB) {print "Negative COMPLETEAGENT Records: $XN_records|$stmtB|\n\n";}
$h=0;
while ($XN_records > $h)
{
@aryB = $sthB->fetchrow_array;
$CNcall_id[$h] = "$aryB[0]";
$CNtime_id[$h] = "$aryB[1]";
$h++;
}
$sthB->finish();
$h=0;
while ($XN_records > $h)
{
### Get time of CONNECT
$stmtB = "SELECT time_id FROM queue_log WHERE verb IN('CONNECT') and call_id='$CNcall_id[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$XNC_records=$sthB->rows;
if ($XNC_records < 1)
{print "ERROR! No CONNECT record for $CNcall_id[$h] $CNtime_id[$h]";}
else
{
@aryB = $sthB->fetchrow_array;
$CCNtime_id[$h] = "$aryB[0]";
$sthB->finish();
### Get time of CALLSTATUS
$stmtB = "SELECT time_id FROM queue_log WHERE verb IN('CALLSTATUS') and call_id='$CNcall_id[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$XNS_records=$sthB->rows;
if ($XNS_records < 1)
{print "ERROR! No CALLSTATUS record for $CNcall_id[$h] $CNtime_id[$h]";}
else
{
@aryB = $sthB->fetchrow_array;
$CSNtime_id[$h] = "$aryB[0]";
$sthB->finish();
if ($CSNtime_id[$h] < $CCNtime_id[$h])
{
##### update CALLSTATUS record to CONNECT time_id
$stmtB = "UPDATE queue_log SET time_id='$CCNtime_id[$h]' WHERE call_id='$CNcall_id[$h]' and verb IN('CALLSTAUTS') LIMIT 1;";
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
if ($DB) {print "CALLSTATUS time_id Record Updated: $Baffected_rows|$stmtB|\n\n";}
}
}
if ($CNtime_id[$h] < $CCNtime_id[$h])
{
##### update COMPLETEAGENT record to CONNECT time_id and 0 data2
$stmtB = "UPDATE queue_log SET time_id='$CCNtime_id[$h]',data2='0' WHERE call_id='$CNcall_id[$h]' and verb IN('COMPLETEAGENT') LIMIT 1;";
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
if ($DB) {print "COMPLETEAGENT time_id Record Updated: $Baffected_rows|$stmtB|\n";}
if ($DB) {print "Debug: $CCNtime_id[$h]|$CSNtime_id[$h]|$CNtime_id[$h]|$CNcall_id[$h]|\n\n";}
}
}
$h++;
}
$PRadded=0;
if ($check_complete_pauses > 0)
{
##############################################################
##### grab all queue_log entries for COMPLETECALLER verb to validate a pausereason is present
$stmtB = "SELECT time_id,call_id,queue,agent,serverid,data4 FROM queue_log where verb='COMPLETECALLER' and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$CCP_records=$sthB->rows;
if ($DB) {print "COMPLETECALLER Records: $EQ_records|$stmtB|\n\n";}
$h=0;
while ($CCP_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$call_id[$h] = $aryB[1];
$queue[$h] = $aryB[2];
$agent[$h] = $aryB[3];
$serverid[$h] = $aryB[4];
$data4[$h] = $aryB[5];
$h++;
}
$sthB->finish();
$h=0;
while ($CCP_records > $h)
{
$unpause_time_id[$h] = ($time_id[$h] + 1);
$pausereason_count[$h] = 0;
##### find time_id of the next unpauseall event
$stmtB = "SELECT time_id FROM queue_log WHERE verb='UNPAUSEALL' and serverid='$queuemetrics_log_id' and agent='$agent[$h]' and time_id >= $time_id[$h] order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$MXC_records=$sthB->rows;
if ($MXC_records > 0)
{
@aryB = $sthB->fetchrow_array;
$unpause_time_id[$h] = $aryB[0];
}
$sthB->finish();
##### find if there is a pausereason record during the pause time
$stmtB = "SELECT count(*) FROM queue_log WHERE verb='PAUSEREASON' and serverid='$queuemetrics_log_id' and agent='$agent[$h]' and time_id >= $time_id[$h] and time_id <= $unpause_time_id[$h];";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$MXD_records=$sthB->rows;
if ($MXD_records > 0)
{
@aryB = $sthB->fetchrow_array;
$pausereason_count[$h] = $aryB[0];
}
$sthB->finish();
if ($pausereason_count[$h] < 1)
{
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
##### add new PAUSEREASON record
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$time_id[$h]',call_id='$call_id[$h]',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='$queuemetrics_dispo_pause',serverid='$Cserverid[$h]'$pause_typeSQL;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
$PRadded = ($PRadded + $Baffected_rows);
}
if ($DB) {print "PAUSEREASON Record Added: $Baffected_rows|$PRadded|$stmtB|\n\n";}
}
$h++;
}
if ($DB) {print "COMPLETECALLER pause reason validation records: $PRadded\n";}
}
$dbhB->disconnect();
}
if ($DB) {print STDERR "\nDONE\n";}
# $dbhA->close;
exit;
sub event_logger
{
### open the log file for writing ###
open(Lout, ">>$CLEANLOGfile")
|| die "Can't open $CLEANLOGfile: $!\n";
print Lout "$HDSQLdate|$event_string|\n";
close(Lout);
$event_string='';
}
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