527 lines
20 KiB
PHP
527 lines
20 KiB
PHP
<?php
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# AST_agent_time_sheet_archive.php
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1721 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 90508-0644 - Changed to PHP long tags
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# 130414-0156 - Added report logging
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# 130610-1027 - Finalized changing of all ereg instances to preg
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# 130621-0812 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130902-0744 - Changed to mysqli PHP functions
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# 140108-0717 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0906 - Finalized adding QXZ translation to all admin files
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# 141230-1521 - Added code for on-the-fly language translations display
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# 170409-1534 - Added IP List validation code
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# 170711-1103 - Added screen colors and fixed default date variable
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# 220303-1625 - Added allow_web_debug system setting
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#
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$startMS = microtime();
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$report_name='Agent Timesheet Archive';
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["agent"])) {$agent=$_GET["agent"];}
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elseif (isset($_POST["agent"])) {$agent=$_POST["agent"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["calls_summary"])) {$calls_summary=$_GET["calls_summary"];}
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elseif (isset($_POST["calls_summary"])) {$calls_summary=$_POST["calls_summary"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if ( (!isset($query_date)) or (strlen($query_date) < 8) ) {$query_date = $NOW_DATE;}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,enable_languages,language_method,admin_screen_colors,report_default_format,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSadmin_screen_colors = $row[3];
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$SSreport_default_format = $row[4];
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$SSallow_web_debug = $row[5];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$agent = preg_replace('/[^-_0-9a-zA-Z]/', '', $agent);
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$query_date = preg_replace('/[^-_0-9a-zA-Z]/', '', $query_date);
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$calls_summary = preg_replace('/[^-_0-9a-zA-Z]/', '', $calls_summary);
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$submit = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$submit);
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$SUBMIT = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$SUBMIT);
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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$SSmenu_background='015B91';
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$SSframe_background='D9E6FE';
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$SSstd_row1_background='9BB9FB';
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$SSstd_row2_background='B9CBFD';
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$SSstd_row3_background='8EBCFD';
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$SSstd_row4_background='B6D3FC';
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$SSstd_row5_background='A3C3D6';
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$SSalt_row1_background='BDFFBD';
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$SSalt_row2_background='99FF99';
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$SSalt_row3_background='CCFFCC';
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if ($SSadmin_screen_colors != 'default')
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{
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$stmt = "SELECT menu_background,frame_background,std_row1_background,std_row2_background,std_row3_background,std_row4_background,std_row5_background,alt_row1_background,alt_row2_background,alt_row3_background,web_logo FROM vicidial_screen_colors where colors_id='$SSadmin_screen_colors';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$colors_ct = mysqli_num_rows($rslt);
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if ($colors_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$SSmenu_background = $row[0];
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$SSframe_background = $row[1];
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$SSstd_row1_background = $row[2];
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$SSstd_row2_background = $row[3];
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$SSstd_row3_background = $row[4];
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$SSstd_row4_background = $row[5];
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$SSstd_row5_background = $row[6];
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$SSalt_row1_background = $row[7];
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$SSalt_row2_background = $row[8];
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$SSalt_row3_background = $row[9];
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$SSweb_logo = $row[10];
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}
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}
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$Mhead_color = $SSstd_row5_background;
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$Mmain_bgcolor = $SSmenu_background;
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$Mhead_color = $SSstd_row5_background;
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$selected_logo = "./images/vicidial_admin_web_logo.png";
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$selected_small_logo = "./images/vicidial_admin_web_logo.png";
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$logo_new=0;
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$logo_old=0;
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$logo_small_old=0;
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if (file_exists('./images/vicidial_admin_web_logo.png')) {$logo_new++;}
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if (file_exists('vicidial_admin_web_logo_small.gif')) {$logo_small_old++;}
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if (file_exists('vicidial_admin_web_logo.gif')) {$logo_old++;}
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if ($SSweb_logo=='default_new')
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{
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$selected_logo = "./images/vicidial_admin_web_logo.png";
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$selected_small_logo = "./images/vicidial_admin_web_logo.png";
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}
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if ( ($SSweb_logo=='default_old') and ($logo_old > 0) )
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{
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$selected_logo = "./vicidial_admin_web_logo.gif";
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$selected_small_logo = "./vicidial_admin_web_logo_small.gif";
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}
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if ( ($SSweb_logo!='default_new') and ($SSweb_logo!='default_old') )
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{
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if (file_exists("./images/vicidial_admin_web_logo$SSweb_logo"))
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{
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$selected_logo = "./images/vicidial_admin_web_logo$SSweb_logo";
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$selected_small_logo = "./images/vicidial_admin_web_logo$SSweb_logo";
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}
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>"._QXZ("ADMIN: Agent Time Sheet")."</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<a href=\"./admin.php\">"._QXZ("ADMIN")."</a>: "._QXZ("Agent Time Sheet")."\n";
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echo " - <a href=\"./user_stats.php?user=$agent\">"._QXZ("User Stats")."</a>\n";
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echo " - <a href=\"./user_status.php?user=$agent\">"._QXZ("User Status")."</a>\n";
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echo " - <a href=\"./admin.php?ADD=3&user=$agent\">"._QXZ("Modify User")."</a>\n";
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echo "<BR>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET> \n";
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echo _QXZ("Date").": <INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=19 VALUE=\"$query_date\">\n";
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echo _QXZ("User ID").": <INPUT TYPE=TEXT NAME=agent SIZE=20 MAXLENGTH=20 VALUE=\"$agent\">\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=3>\n";
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if (!$agent)
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{
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echo "\n";
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echo _QXZ("PLEASE SELECT AN AGENT ID AND DATE-TIME ABOVE AND CLICK SUBMIT")."\n";
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echo " "._QXZ("NOTE: stats taken from available agent log data")."\n";
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}
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else
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{
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$query_date_BEGIN = "$query_date 00:00:00";
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$query_date_END = "$query_date 23:59:59";
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$time_BEGIN = "00:00:00";
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$time_END = "23:59:59";
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$stmt="select full_name from vicidial_users where user='$agent';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysqli_fetch_row($rslt);
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$full_name = $row[0];
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echo _QXZ("ADMIN: Agent Time Sheet",51)." $NOW_TIME\n";
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echo _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
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echo "---------- "._QXZ("AGENT TIME SHEET").": $agent - $full_name -------------\n\n";
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if ($calls_summary)
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{
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$stmt="select count(*) as calls,sum(talk_sec) as talk,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_agent_log_archive where event_time <= '" . mysqli_real_escape_string($link, $query_date_END) . "' and event_time >= '" . mysqli_real_escape_string($link, $query_date_BEGIN) . "' and user='" . mysqli_real_escape_string($link, $agent) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysqli_fetch_row($rslt);
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$TOTAL_TIME = ($row[1] + $row[3] + $row[5] + $row[7]);
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$TOTAL_TIME_H = MathZDC($TOTAL_TIME, 3600);
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$TOTAL_TIME_H = round($TOTAL_TIME_H, 2);
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$TOTAL_TIME_H_int = intval("$TOTAL_TIME_H");
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$TOTAL_TIME_M = ($TOTAL_TIME_H - $TOTAL_TIME_H_int);
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$TOTAL_TIME_M = ($TOTAL_TIME_M * 60);
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$TOTAL_TIME_M = round($TOTAL_TIME_M, 2);
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$TOTAL_TIME_M_int = intval("$TOTAL_TIME_M");
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$TOTAL_TIME_S = ($TOTAL_TIME_M - $TOTAL_TIME_M_int);
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$TOTAL_TIME_S = ($TOTAL_TIME_S * 60);
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$TOTAL_TIME_S = round($TOTAL_TIME_S, 0);
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if ($TOTAL_TIME_S < 10) {$TOTAL_TIME_S = "0$TOTAL_TIME_S";}
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if ($TOTAL_TIME_M_int < 10) {$TOTAL_TIME_M_int = "0$TOTAL_TIME_M_int";}
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$TOTAL_TIME_HMS = "$TOTAL_TIME_H_int:$TOTAL_TIME_M_int:$TOTAL_TIME_S";
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$pfTOTAL_TIME_HMS = sprintf("%8s", $TOTAL_TIME_HMS);
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$TALK_TIME_H = MathZDC($row[1], 3600);
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$TALK_TIME_H = round($TALK_TIME_H, 2);
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$TALK_TIME_H_int = intval("$TALK_TIME_H");
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$TALK_TIME_M = ($TALK_TIME_H - $TALK_TIME_H_int);
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$TALK_TIME_M = ($TALK_TIME_M * 60);
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$TALK_TIME_M = round($TALK_TIME_M, 2);
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$TALK_TIME_M_int = intval("$TALK_TIME_M");
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$TALK_TIME_S = ($TALK_TIME_M - $TALK_TIME_M_int);
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$TALK_TIME_S = ($TALK_TIME_S * 60);
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$TALK_TIME_S = round($TALK_TIME_S, 0);
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if ($TALK_TIME_S < 10) {$TALK_TIME_S = "0$TALK_TIME_S";}
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if ($TALK_TIME_M_int < 10) {$TALK_TIME_M_int = "0$TALK_TIME_M_int";}
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$TALK_TIME_HMS = "$TALK_TIME_H_int:$TALK_TIME_M_int:$TALK_TIME_S";
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$pfTALK_TIME_HMS = sprintf("%8s", $TALK_TIME_HMS);
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$PAUSE_TIME_H = MathZDC($row[3], 3600);
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$PAUSE_TIME_H = round($PAUSE_TIME_H, 2);
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$PAUSE_TIME_H_int = intval("$PAUSE_TIME_H");
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$PAUSE_TIME_M = ($PAUSE_TIME_H - $PAUSE_TIME_H_int);
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$PAUSE_TIME_M = ($PAUSE_TIME_M * 60);
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$PAUSE_TIME_M = round($PAUSE_TIME_M, 2);
|
|
$PAUSE_TIME_M_int = intval("$PAUSE_TIME_M");
|
|
$PAUSE_TIME_S = ($PAUSE_TIME_M - $PAUSE_TIME_M_int);
|
|
$PAUSE_TIME_S = ($PAUSE_TIME_S * 60);
|
|
$PAUSE_TIME_S = round($PAUSE_TIME_S, 0);
|
|
if ($PAUSE_TIME_S < 10) {$PAUSE_TIME_S = "0$PAUSE_TIME_S";}
|
|
if ($PAUSE_TIME_M_int < 10) {$PAUSE_TIME_M_int = "0$PAUSE_TIME_M_int";}
|
|
$PAUSE_TIME_HMS = "$PAUSE_TIME_H_int:$PAUSE_TIME_M_int:$PAUSE_TIME_S";
|
|
$pfPAUSE_TIME_HMS = sprintf("%8s", $PAUSE_TIME_HMS);
|
|
|
|
$WAIT_TIME_H = MathZDC($row[5], 3600);
|
|
$WAIT_TIME_H = round($WAIT_TIME_H, 2);
|
|
$WAIT_TIME_H_int = intval("$WAIT_TIME_H");
|
|
$WAIT_TIME_M = ($WAIT_TIME_H - $WAIT_TIME_H_int);
|
|
$WAIT_TIME_M = ($WAIT_TIME_M * 60);
|
|
$WAIT_TIME_M = round($WAIT_TIME_M, 2);
|
|
$WAIT_TIME_M_int = intval("$WAIT_TIME_M");
|
|
$WAIT_TIME_S = ($WAIT_TIME_M - $WAIT_TIME_M_int);
|
|
$WAIT_TIME_S = ($WAIT_TIME_S * 60);
|
|
$WAIT_TIME_S = round($WAIT_TIME_S, 0);
|
|
if ($WAIT_TIME_S < 10) {$WAIT_TIME_S = "0$WAIT_TIME_S";}
|
|
if ($WAIT_TIME_M_int < 10) {$WAIT_TIME_M_int = "0$WAIT_TIME_M_int";}
|
|
$WAIT_TIME_HMS = "$WAIT_TIME_H_int:$WAIT_TIME_M_int:$WAIT_TIME_S";
|
|
$pfWAIT_TIME_HMS = sprintf("%8s", $WAIT_TIME_HMS);
|
|
|
|
$WRAPUP_TIME_H = MathZDC($row[7], 3600);
|
|
$WRAPUP_TIME_H = round($WRAPUP_TIME_H, 2);
|
|
$WRAPUP_TIME_H_int = intval("$WRAPUP_TIME_H");
|
|
$WRAPUP_TIME_M = ($WRAPUP_TIME_H - $WRAPUP_TIME_H_int);
|
|
$WRAPUP_TIME_M = ($WRAPUP_TIME_M * 60);
|
|
$WRAPUP_TIME_M = round($WRAPUP_TIME_M, 2);
|
|
$WRAPUP_TIME_M_int = intval("$WRAPUP_TIME_M");
|
|
$WRAPUP_TIME_S = ($WRAPUP_TIME_M - $WRAPUP_TIME_M_int);
|
|
$WRAPUP_TIME_S = ($WRAPUP_TIME_S * 60);
|
|
$WRAPUP_TIME_S = round($WRAPUP_TIME_S, 0);
|
|
if ($WRAPUP_TIME_S < 10) {$WRAPUP_TIME_S = "0$WRAPUP_TIME_S";}
|
|
if ($WRAPUP_TIME_M_int < 10) {$WRAPUP_TIME_M_int = "0$WRAPUP_TIME_M_int";}
|
|
$WRAPUP_TIME_HMS = "$WRAPUP_TIME_H_int:$WRAPUP_TIME_M_int:$WRAPUP_TIME_S";
|
|
$pfWRAPUP_TIME_HMS = sprintf("%8s", $WRAPUP_TIME_HMS);
|
|
|
|
$TALK_AVG_M = MathZDC($row[2], 60);
|
|
$TALK_AVG_M = round($TALK_AVG_M, 2);
|
|
$TALK_AVG_M_int = intval("$TALK_AVG_M");
|
|
$TALK_AVG_S = ($TALK_AVG_M - $TALK_AVG_M_int);
|
|
$TALK_AVG_S = ($TALK_AVG_S * 60);
|
|
$TALK_AVG_S = round($TALK_AVG_S, 0);
|
|
if ($TALK_AVG_S < 10) {$TALK_AVG_S = "0$TALK_AVG_S";}
|
|
$TALK_AVG_MS = "$TALK_AVG_M_int:$TALK_AVG_S";
|
|
$pfTALK_AVG_MS = sprintf("%6s", $TALK_AVG_MS);
|
|
|
|
$PAUSE_AVG_M = MathZDC($row[4], 60);
|
|
$PAUSE_AVG_M = round($PAUSE_AVG_M, 2);
|
|
$PAUSE_AVG_M_int = intval("$PAUSE_AVG_M");
|
|
$PAUSE_AVG_S = ($PAUSE_AVG_M - $PAUSE_AVG_M_int);
|
|
$PAUSE_AVG_S = ($PAUSE_AVG_S * 60);
|
|
$PAUSE_AVG_S = round($PAUSE_AVG_S, 0);
|
|
if ($PAUSE_AVG_S < 10) {$PAUSE_AVG_S = "0$PAUSE_AVG_S";}
|
|
$PAUSE_AVG_MS = "$PAUSE_AVG_M_int:$PAUSE_AVG_S";
|
|
$pfPAUSE_AVG_MS = sprintf("%6s", $PAUSE_AVG_MS);
|
|
|
|
$WAIT_AVG_M = MathZDC($row[6], 60);
|
|
$WAIT_AVG_M = round($WAIT_AVG_M, 2);
|
|
$WAIT_AVG_M_int = intval("$WAIT_AVG_M");
|
|
$WAIT_AVG_S = ($WAIT_AVG_M - $WAIT_AVG_M_int);
|
|
$WAIT_AVG_S = ($WAIT_AVG_S * 60);
|
|
$WAIT_AVG_S = round($WAIT_AVG_S, 0);
|
|
if ($WAIT_AVG_S < 10) {$WAIT_AVG_S = "0$WAIT_AVG_S";}
|
|
$WAIT_AVG_MS = "$WAIT_AVG_M_int:$WAIT_AVG_S";
|
|
$pfWAIT_AVG_MS = sprintf("%6s", $WAIT_AVG_MS);
|
|
|
|
$WRAPUP_AVG_M = MathZDC($row[8], 60);
|
|
$WRAPUP_AVG_M = round($WRAPUP_AVG_M, 2);
|
|
$WRAPUP_AVG_M_int = intval("$WRAPUP_AVG_M");
|
|
$WRAPUP_AVG_S = ($WRAPUP_AVG_M - $WRAPUP_AVG_M_int);
|
|
$WRAPUP_AVG_S = ($WRAPUP_AVG_S * 60);
|
|
$WRAPUP_AVG_S = round($WRAPUP_AVG_S, 0);
|
|
if ($WRAPUP_AVG_S < 10) {$WRAPUP_AVG_S = "0$WRAPUP_AVG_S";}
|
|
$WRAPUP_AVG_MS = "$WRAPUP_AVG_M_int:$WRAPUP_AVG_S";
|
|
$pfWRAPUP_AVG_MS = sprintf("%6s", $WRAPUP_AVG_MS);
|
|
|
|
echo _QXZ("TOTAL CALLS TAKEN").": $row[0]\n";
|
|
echo _QXZ("TALK TIME:",24)." $pfTALK_TIME_HMS "._QXZ("AVERAGE",11,"r").": $pfTALK_AVG_MS\n";
|
|
echo _QXZ("PAUSE TIME:",24)." $pfPAUSE_TIME_HMS "._QXZ("AVERAGE",11,"r").": $pfPAUSE_AVG_MS\n";
|
|
echo _QXZ("WAIT TIME:",24)." $pfWAIT_TIME_HMS "._QXZ("AVERAGE",11,"r").": $pfWAIT_AVG_MS\n";
|
|
echo _QXZ("WRAPUP TIME:",24)." $pfWRAPUP_TIME_HMS "._QXZ("AVERAGE",11,"r").": $pfWRAPUP_AVG_MS\n";
|
|
echo "----------------------------------------------------------------\n";
|
|
echo _QXZ("TOTAL ACTIVE AGENT TIME:",24)." $pfTOTAL_TIME_HMS\n";
|
|
|
|
echo "\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<a href=\"$PHP_SELF?calls_summary=1&agent=$agent&query_date=$query_date\">"._QXZ("Call Activity Summary")."</a>\n\n";
|
|
|
|
}
|
|
|
|
$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log_archive where event_time <= '" . mysqli_real_escape_string($link, $query_date_END) . "' and event_time >= '" . mysqli_real_escape_string($link, $query_date_BEGIN) . "' and user='" . mysqli_real_escape_string($link, $agent) . "' order by event_time limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
echo _QXZ("FIRST LOGIN:",21)." $row[0]\n";
|
|
$start = $row[1];
|
|
|
|
$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log_archive where event_time <= '" . mysqli_real_escape_string($link, $query_date_END) . "' and event_time >= '" . mysqli_real_escape_string($link, $query_date_BEGIN) . "' and user='" . mysqli_real_escape_string($link, $agent) . "' order by event_time desc limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
echo _QXZ("LAST LOG ACTIVITY:",21)." $row[0]\n";
|
|
$end = $row[1];
|
|
|
|
$login_time = ($end - $start);
|
|
$LOGIN_TIME_H = MathZDC($login_time, 3600);
|
|
$LOGIN_TIME_H = round($LOGIN_TIME_H, 2);
|
|
$LOGIN_TIME_H_int = intval("$LOGIN_TIME_H");
|
|
$LOGIN_TIME_M = ($LOGIN_TIME_H - $LOGIN_TIME_H_int);
|
|
$LOGIN_TIME_M = ($LOGIN_TIME_M * 60);
|
|
$LOGIN_TIME_M = round($LOGIN_TIME_M, 2);
|
|
$LOGIN_TIME_M_int = intval("$LOGIN_TIME_M");
|
|
$LOGIN_TIME_S = ($LOGIN_TIME_M - $LOGIN_TIME_M_int);
|
|
$LOGIN_TIME_S = ($LOGIN_TIME_S * 60);
|
|
$LOGIN_TIME_S = round($LOGIN_TIME_S, 0);
|
|
if ($LOGIN_TIME_S < 10) {$LOGIN_TIME_S = "0$LOGIN_TIME_S";}
|
|
if ($LOGIN_TIME_M_int < 10) {$LOGIN_TIME_M_int = "0$LOGIN_TIME_M_int";}
|
|
$LOGIN_TIME_HMS = "$LOGIN_TIME_H_int:$LOGIN_TIME_M_int:$LOGIN_TIME_S";
|
|
$pfLOGIN_TIME_HMS = sprintf("%8s", $LOGIN_TIME_HMS);
|
|
|
|
echo "-----------------------------------------\n";
|
|
echo _QXZ("TOTAL LOGGED-IN TIME:",24)." $pfLOGIN_TIME_HMS\n";
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
}
|
|
|
|
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|