7739 lines
317 KiB
PHP
7739 lines
317 KiB
PHP
<?
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# vicidial.php - the web-based version of the astVICIDIAL client application
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Other scripts that this application depends on:
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# - vdc_db_query.php: Updates information in the database
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# - manager_send.php: Sends manager actions to the DB for execution
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# - conf_exten_check.php: time sync and status updater, calls in queue
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#
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# CHANGELOG
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# 50607-1426 - First Build of VICIDIAL web client basic login process finished
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# 50628-1620 - Added some basic formatting and worked on process flow
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# 50628-1715 - Startup variables mapped to javascript variables
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# 50629-1303 - Added Login Closer in-groups selection box and vla update
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# 50629-1530 - Rough layout for customer info form section and button links
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# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
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# 50701-1450 - Added vicidial_log entries on dial and hangup
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# 50701-1634 - Added Logout function
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# 50705-1259 - Added call disposition functionality
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# 50705-1432 - Added lead info DB update function
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# 50705-1658 - Added web form functionality
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# 50706-1043 - Added call park and pickup functions
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# 50706-1234 - Added Start/Stop Recording functionality
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# 50706-1614 - Added conference channels display option
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# 50711-1333 - Removed call check redundancy and fixed a span bug
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# 50727-1424 - Added customer channel and participant present sensing/alerts
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# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
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# 50804-1224 - Added Local and Internal Closer transfer functions
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# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
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# 50804-1808 - Added button images for left buttons
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# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
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# 50815-1602 - Added images and buttons for xfer functions
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# 50816-1813 - Added basic autodial outbound call pickup functions
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# 50817-1113 - Fixes to auto_dialing call receipt
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# 50817-1234 - Added inbound call receipt capability
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# 50817-1541 - Added customer time display
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# 50817-1541 - Added customer time display
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# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1703 - Added pretty login section
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# 50825-1200 - Modified form field lengths, added double-click dispositions
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# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
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# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
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# 50903-0904 - Added preview-lead code for manual dialing
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# 50904-0016 - Added ability to hangup manual dials before pickup
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# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
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# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
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# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
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# 50913-1212 - Added campaign_cid to 3rd party calls
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# 50923-1546 - Modified to work with language translation
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# 50926-1656 - Added campaign pull-down at login of active campaigns
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# 50928-1633 - Added manual dial alternate number dial option
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# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
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# 51004-1656 - Fixed recording filename bug and new Spanish translation
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# 51020-1103 - Added campaign-specific recording control abilities
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# 51020-1352 - Added Basic vicidial_agent_log framework
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# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
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# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
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# 51110-1432 - Fixed non-standard http port issue
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# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51118-1305 - Activate multi-line comments from $multi_line_comments var
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# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
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# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
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# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
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# 51208-1732 - Created user-first login that looks for default phone info
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# 51219-1526 - Added variable framework for campaign and in-group scripts
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# 51221-1200 - Added SCRIPT tab, layout and functionality
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# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
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# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
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# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
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# 60117-1312 - Added Transfer-conf frame toggle on button press
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# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
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# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
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# 60213-1210 - Added ability to sort routing of calls by user_level
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# 60214-0932 - Initial Callback calendar display framework
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# 60214-1407 - Added ability to minimize the dispo screen to see info below
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# 60215-1104 - Added ANYONE scheduled callbacks functionality
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# 60410-1116 - Added persistant pause after dispo option and change dispo text
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# - Added web form submit that opens new window with dispo on submit
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# - Added PREVIOUS CALLBACK in customer info to flag callbacks
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# - Added link to try to hangup the call again in the dispo screen
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# - Added link noone-in-session screen to call agent phone again
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# - Added link customer-hungup screen to go straight to dispo screen
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# 60410-1532 - Added agent status and campaign calls dialing display option
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# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
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# 60413-1752 - Add basic USERONLY callback frame and listings
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# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
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# - Added beta-level USERONLY callback functionality
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# - Added beta-level manual dialing with lead insertion functionality
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# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
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# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
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# - Changed several permissions to database-defined
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# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
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# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
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# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
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# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
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# 60501-1008 - Added option to manual dial screen to manually lookup phone number
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# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
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# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
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# - Fixed recording filename display to not overrun 25 characters
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# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
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# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
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# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
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# 60619-1047 - Added variable filters to close security holes for login form
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# 60804-1710 - fixed scheduled CALLBK for other languages build
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# 60808-1145 - Added consultative transfers with customer data
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# 60808-2232 - Added campaign name to pulldown for login screen
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# 60809-1603 - Added option to locally transfer consult xfers
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# 60809-1732 - Added recheck of transferred channels before customer gone mesg
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# 60810-1011 - Fixed CXFER leave 3way call bugs
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# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
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# 60816-1716 - Fixed customer time display bug and client DST setting
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# 60821-1555 - Added option to omit phone_code on dialout of leads
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# 60821-1628 - Added ALLFORCE recording option
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# 60821-1643 - Added no_delete_sessions option to not delete sessions
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# 60822-0512 - Changed phone number fields to be maxlength of 12
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# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
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# 60906-1152 - Added Previous CallBack info display span
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# 60906-1715 - Allow for Local phone extension conferences
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# 61004-1729 - Add ability to control volume per channel in "calls in this session"
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# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
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# 61122-1523 - Added more SCRIPT variables
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
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# 70109-1128 - Fixed wrapup timer bug
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# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
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# - Added option for alternate number dialing with hotkeys
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
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# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
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# 70201-1703 - Fixed cursor bug for most text input fields
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# 70202-1453 - Added first portions of Agent Pause Codes
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# 70203-0108 - Finished Agent Pause Codes functionality
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# 70203-0930 - Added dialed_number to webform output
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# 70203-1010 - Added dialed_label to webform output
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# 70206-1201 - Fixed allow_closers bug
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# 70206-1332 - Added vicidial_recording_override users setting function
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# 70212-1252 - Fixed small issue with CXFER
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# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
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# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
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# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70226-1252 - Added Mute/UnMute to agent screen
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
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# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
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# 70322-1545 - Added sipsak display ability
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# 70510-1319 - Added onUnload force Logout
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# 70806-1530 - Added Presets Dial links above agent mute button
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# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
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# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
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# 71022-1427 - Added formatting of the customer phone number in the main status bar
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# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
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# 71101-1204 - Fixed bug in callback calendar with DST
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# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
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# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
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# 71122-0256 - Added auto-pause notification
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# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
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# 71127-0408 - Added height and width settings for easier modification of screen size
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# 71129-2025 - restricted callbacks count and list to campaign only
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# 71223-0318 - changed logging of closer calls
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# 71226-1117 - added option to kick all calls from conference upon logout
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# 80109-1510 - added gender select list
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# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
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# 80317-2106 - added recording override options for inbound group calls
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# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
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# 80402-0121 - Fixes for manual dial transfers on some systems
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# 80407-2112 - Work on adding phone login load balancing across servers
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# 80416-0559 - Added ability to log computer_ip at login, set the $PhoneSComPIP variable
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# 80428-0413 - UTF8 changes and testing
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# 80505-0054 - Added multi-phones load-balanced alias option
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# 80507-0932 - Fixed Script display bug (+ instead of space)
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# 80519-1425 - Added calls in queue display
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# 80523-1630 - Added Timeclock links
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# 80625-0047 - Added U option for gender, added date/phone display options
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# 80630-2210 - Added queue_log entries for Manual Dial
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# 80703-0139 - Added alter customer phone permissions
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# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
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# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
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# 80709-0358 - Added Default alt phone dial hard-code option
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# 80719-1147 - Changed recording and senddtmf conf prefix
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# 80815-1014 - Added manual dial list restriction option
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# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
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# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
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# 80909-1717 - Added support for campaign-specific DNC lists
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# 80915-1754 - Rewrote leave-3way functions for external calling
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# 81002-1908 - Fixed double-login bug in some conditions
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# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
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# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
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# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
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# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
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# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
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#
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$version = '2.0.5-174';
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$build = '81013-1644';
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require("dbconnect.php");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
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elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
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if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
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elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
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if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
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elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
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if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
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elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
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if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
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elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
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if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
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elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
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if (!isset($phone_login))
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{
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if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
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elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
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}
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if (!isset($phone_pass))
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{
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if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
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elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
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}
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if (isset($VD_campaign))
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{
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$VD_campaign = strtoupper($VD_campaign);
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$VD_campaign = eregi_replace(" ",'',$VD_campaign);
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}
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if (!isset($flag_channels))
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{
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$flag_channels=0;
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$flag_string='';
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}
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### security strip all non-alphanumeric characters out of the variables ###
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$DB=ereg_replace("[^0-9a-z]","",$DB);
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$phone_login=ereg_replace("[^\,0-9a-zA-Z]","",$phone_login);
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$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
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$VD_login=ereg_replace("[^0-9a-zA-Z]","",$VD_login);
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$VD_pass=ereg_replace("[^0-9a-zA-Z]","",$VD_pass);
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$VD_campaign=ereg_replace("[^0-9a-zA-Z_]","",$VD_campaign);
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$forever_stop=0;
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if ($force_logout)
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{
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echo "You have now logged out. Thank you\n";
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exit;
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}
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$isdst = date("I");
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$StarTtimE = date("U");
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$NOW_TIME = date("Y-m-d H:i:s");
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$tsNOW_TIME = date("YmdHis");
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$FILE_TIME = date("Ymd-His");
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$CIDdate = date("ymdHis");
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$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
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$past_month_date = date("Y-m-d H:i:s",$month_old);
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$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
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$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
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$random = (rand(1000000, 9999999) + 10000000);
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$vdc_header_date_format = $row[1];
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$vdc_customer_date_format = $row[2];
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$vdc_header_phone_format = $row[3];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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##### DEFINABLE SETTINGS AND OPTIONS
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###########################################
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$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
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$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
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$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
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$campaign_login_list = '1'; # show drop-down list of campaigns at login
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$manual_dial_preview = '1'; # allow preview lead option when manual dial
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$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
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$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
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$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
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$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
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$callholdstatus = '1'; # set to 1 to show calls on hold count
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$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
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$campagentstatctmax = '3'; # Number of seconds for campaign call and agent stats
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$show_campname_pulldown = '1'; # set to 1 to show campaign name on login pulldown
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$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
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$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
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$clientDST = '1'; # set to 1 to check for DST on server for agent time
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$no_delete_sessions = '0'; # set to 1 to not delete sessions at logout
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$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
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$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DIAL link for Dial Presets
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$LogiNAJAX = '1'; # set to 1 to do lookups on campaigns for login
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$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
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$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
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$PhoneSComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
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$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
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$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
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$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
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$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
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# options now set in DB:
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#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
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#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks
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# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks
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#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session
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### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
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### DO NOT EDIT! ###
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$MASTERwidth=($BROWSER_WIDTH - 340);
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$MASTERheight=($BROWSER_HEIGHT - 200);
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if ($MASTERwidth < 430) {$MASTERwidth = '430';}
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if ($MASTERheight < 300) {$MASTERheight = '300';}
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$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
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$MNwidth = ($MASTERwidth + 330); # 760 - main frame
|
|
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
|
|
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
|
|
$AMwidth = ($MASTERwidth + 270); # 700 - agent mute and preset-dial links
|
|
$SCwidth = ($MASTERwidth + 230); # 670 - live call seconds counter
|
|
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
|
|
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
|
|
$HKwidth = ($MASTERwidth + 70); # 500 - Hotkeys button
|
|
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
|
|
|
|
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
|
|
$AMheight = ($MASTERheight + 100); # 400 - Agent mute and preset dial links
|
|
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
|
|
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
|
|
$SSheight = ($MASTERheight + 31); # 331 - script content
|
|
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
|
|
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer
|
|
|
|
|
|
$US='_';
|
|
$CL=':';
|
|
$AT='@';
|
|
$DS='-';
|
|
$date = date("r");
|
|
$ip = getenv("REMOTE_ADDR");
|
|
$browser = getenv("HTTP_USER_AGENT");
|
|
$script_name = getenv("SCRIPT_NAME");
|
|
$server_name = getenv("SERVER_NAME");
|
|
$server_port = getenv("SERVER_PORT");
|
|
if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
|
|
else {$server_port = "$CL$server_port";}
|
|
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
|
|
$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSION: $version BUILD: $build -->\n";
|
|
|
|
if ($campaign_login_list > 0)
|
|
{
|
|
$camp_form_code = "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
$camp_form_code .= "<option value=\"\"></option>\n";
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
if ($relogin == 'YES')
|
|
{
|
|
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group=$row[0];
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
|
|
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
}
|
|
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$camps_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if ($show_campname_pulldown)
|
|
{$campname = " - $rowx[1]";}
|
|
else
|
|
{$campname = '';}
|
|
if ($VD_campaign)
|
|
{
|
|
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
|
|
else
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
else
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
$o++;
|
|
}
|
|
$camp_form_code .= "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 MAXLENGTH=20 VALUE=\"$VD_campaign\">\n";
|
|
}
|
|
|
|
|
|
if ($LogiNAJAX > 0)
|
|
{
|
|
?>
|
|
|
|
<script language="Javascript">
|
|
|
|
// ################################################################################
|
|
// Send Request for allowable campaigns to populate the campaigns pull-down
|
|
function login_allowable_campaigns()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
logincampaign_query = "&user=" + document.vicidial_form.VD_login.value + "&pass=" + document.vicidial_form.VD_pass.value + "&ACTION=LogiNCamPaigns&format=html";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(logincampaign_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(logincampaign_query);
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("LogiNCamPaigns").innerHTML = Nactiveext;
|
|
document.getElementById("LogiNReseT").innerHTML = "<INPUT TYPE=BUTTON VALUE=\"Refresh Campaign List\" OnClick=\"login_allowable_campaigns()\">";
|
|
document.getElementById("VD_campaign").focus();
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<?
|
|
}
|
|
|
|
|
|
if ($relogin == 'YES')
|
|
{
|
|
echo "<title>VICIDIAL web client: Re-Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Re-Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 MAXLENGTH=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 MAXLENGTH=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campaign: </TD>";
|
|
echo "<TD ALIGN=LEFT>$camp_form_code</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if ($user_login_first == 1)
|
|
{
|
|
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
|
|
{
|
|
echo "<title>VICIDIAL web client: Campaign Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>User Login</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Campaign Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campaign: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$phone_login=$row[0];
|
|
$phone_pass=$row[1];
|
|
|
|
echo "<title>VICIDIAL web client: Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 MAXLENGTH=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 MAXLENGTH=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campaign: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
echo "<title>VICIDIAL web client: Phone Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Phone Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 MAXLENGTH=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 MAXLENGTH=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
|
|
$VDloginDISPLAY=0;
|
|
|
|
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if($auth>0)
|
|
{
|
|
$login=strtoupper($VD_login);
|
|
$password=strtoupper($VD_pass);
|
|
##### grab the full name of the agent
|
|
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGfullname=$row[0];
|
|
$user_level=$row[1];
|
|
$VU_hotkeys_active=$row[2];
|
|
$VU_agent_choose_ingroups=$row[3];
|
|
$VU_scheduled_callbacks=$row[4];
|
|
$agentonly_callbacks=$row[5];
|
|
$agentcall_manual=$row[6];
|
|
$VU_vicidial_recording=$row[7];
|
|
$VU_vicidial_transfers=$row[8];
|
|
$VU_closer_default_blended=$row[9];
|
|
$VU_user_group=$row[10];
|
|
$VU_vicidial_recording_override=$row[11];
|
|
$VU_alter_custphone_override=$row[12];
|
|
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n");
|
|
fclose($fp);
|
|
}
|
|
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
|
|
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
|
|
{$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;}
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGallowed_campaigns =$row[0];
|
|
|
|
if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) )
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campaign Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, you are not allowed to login to this campaign: $VD_campaign</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Password: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campaign: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
##### check to see that the campaign is active
|
|
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$CAMPactive=$row[0];
|
|
if($CAMPactive>0)
|
|
{
|
|
if ($TEST_all_statuses > 0) {$selectableSQL = '';}
|
|
else {$selectableSQL = "selectable='Y' and";}
|
|
$VARstatuses='';
|
|
$VARstatusnames='';
|
|
##### grab the statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $VD_statuses_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
}
|
|
|
|
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_camp = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
|
|
$VARstatuses = substr("$VARstatuses", 0, -1);
|
|
$VARstatusnames = substr("$VARstatusnames", 0, -1);
|
|
|
|
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$HK_statuses_camp = mysql_num_rows($rslt);
|
|
$w=0;
|
|
$HKboxA='';
|
|
$HKboxB='';
|
|
$HKboxC='';
|
|
while ($w < $HK_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$HKhotkey[$w] =$row[0];
|
|
$HKstatus[$w] =$row[1];
|
|
$HKstatus_name[$w] =$row[2];
|
|
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
|
|
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
|
|
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
|
|
if ($w < 3)
|
|
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ( ($w >= 3) and ($w < 6) )
|
|
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ($w >= 6)
|
|
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
$w++;
|
|
}
|
|
$HKhotkeys = substr("$HKhotkeys", 0, -1);
|
|
$HKstatuses = substr("$HKstatuses", 0, -1);
|
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
|
|
|
##### grab the campaign settings
|
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$park_ext = $row[0];
|
|
$park_file_name = $row[1];
|
|
$web_form_address = $row[2];
|
|
$allow_closers = $row[3];
|
|
$auto_dial_level = $row[4];
|
|
$dial_timeout = $row[5];
|
|
$dial_prefix = $row[6];
|
|
$campaign_cid = $row[7];
|
|
$campaign_vdad_exten = $row[8];
|
|
$campaign_rec_exten = $row[9];
|
|
$campaign_recording = $row[10];
|
|
$campaign_rec_filename = $row[11];
|
|
$campaign_script = $row[12];
|
|
$get_call_launch = $row[13];
|
|
$campaign_am_message_exten = $row[14];
|
|
$xferconf_a_dtmf = $row[15];
|
|
$xferconf_a_number = $row[16];
|
|
$xferconf_b_dtmf = $row[17];
|
|
$xferconf_b_number = $row[18];
|
|
$alt_number_dialing = $row[19];
|
|
$VC_scheduled_callbacks = $row[20];
|
|
$wrapup_seconds = $row[21];
|
|
$wrapup_message = $row[22];
|
|
$closer_campaigns = $row[23];
|
|
$use_internal_dnc = $row[24];
|
|
$allcalls_delay = $row[25];
|
|
$omit_phone_code = $row[26];
|
|
$agent_pause_codes_active = $row[27];
|
|
$no_hopper_leads_logins = $row[28];
|
|
$campaign_allow_inbound = $row[29];
|
|
$manual_dial_list_id = $row[30];
|
|
$default_xfer_group = $row[31];
|
|
$xfer_groups = $row[32];
|
|
$disable_alter_custphone = $row[33];
|
|
$display_queue_count = $row[34];
|
|
$manual_dial_filter = $row[35];
|
|
$CopY_tO_ClipboarD = $row[36];
|
|
$use_campaign_dnc = $row[37];
|
|
$three_way_call_cid = $row[38];
|
|
$dial_method = $row[39];
|
|
|
|
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
|
{
|
|
$campaign_recording = $VU_vicidial_recording_override;
|
|
print "<!-- USER RECORDING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
|
|
}
|
|
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
|
|
{$scheduled_callbacks='1';}
|
|
if ($VU_vicidial_recording=='0')
|
|
{$campaign_recording='NEVER';}
|
|
if ($VU_alter_custphone_override=='ALLOW_ALTER')
|
|
{$disable_alter_custphone='N';}
|
|
if ($alt_number_dialing=='Y')
|
|
{$alt_phone_dialing='1';}
|
|
else
|
|
{
|
|
$alt_phone_dialing='0';
|
|
$DefaulTAlTDiaL='0';
|
|
}
|
|
if ($display_queue_count=='N')
|
|
{$callholdstatus='0';}
|
|
if ($dial_method == 'INBOUND_MAN')
|
|
{$VU_closer_default_blended=0;}
|
|
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
if ($agent_pause_codes_active=='Y')
|
|
{
|
|
##### grab the pause codes for this campaign
|
|
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_pause_codes = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_pause_codes)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_codes[$i] =$row[0];
|
|
$pause_code_names[$i] =$row[1];
|
|
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
|
|
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
|
|
$VARpause_codes = substr("$VARpause_codes", 0, -1);
|
|
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
|
|
}
|
|
|
|
##### grab the inbound groups to choose from if campaign contains CLOSER
|
|
$VARingroups="''";
|
|
if ($campaign_allow_inbound == 'Y')
|
|
{
|
|
$VARingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 60;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$closer_ct = mysql_num_rows($rslt);
|
|
$INgrpCT=0;
|
|
while ($INgrpCT < $closer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups[$INgrpCT] =$row[0];
|
|
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
|
|
$INgrpCT++;
|
|
}
|
|
$VARingroups = substr("$VARingroups", 0, -1);
|
|
}
|
|
|
|
##### grab the allowable inbound groups to choose from for transfer options
|
|
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
|
|
$xfer_groups = preg_replace("/ /","','",$xfer_groups);
|
|
$xfer_groups = "'$xfer_groups'";
|
|
$VARxfergroups="''";
|
|
if ($allow_closers == 'Y')
|
|
{
|
|
$VARxfergroups='';
|
|
$stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 60;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$xfer_ct = mysql_num_rows($rslt);
|
|
$XFgrpCT=0;
|
|
while ($XFgrpCT < $xfer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VARxfergroups = "$VARxfergroups'$row[0]',";
|
|
$VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',";
|
|
if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];}
|
|
$XFgrpCT++;
|
|
}
|
|
$VARxfergroups = substr("$VARxfergroups", 0, -1);
|
|
$VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1);
|
|
}
|
|
|
|
##### grab the number of leads in the hopper for this campaign
|
|
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_leads_to_call = $row[0];
|
|
print "<!-- $campaign_leads_to_call - leads left to call in hopper -->\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Campaign not active, please try again<BR>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n");
|
|
fclose($fp);
|
|
}
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Login incorrect, please try again<BR>";
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY)
|
|
{
|
|
echo "<title>VICIDIAL web client: Campaign Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>$VDdisplayMESSAGE</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Campaign Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>User Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campaign: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
# code for parsing load-balanced agent phone allocation where agent interface
|
|
# will send multiple phones-table logins so that the script can determine the
|
|
# server that has the fewest agents logged into it.
|
|
# login: ca101,cb101,cc101
|
|
$alias_found=0;
|
|
$stmt="select count(*) from phones_alias where alias_id = '$phone_login';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_found = "$row[0]";
|
|
}
|
|
if ($alias_found > 0)
|
|
{
|
|
$stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_name = "$row[0]";
|
|
$phone_login = "$row[1]";
|
|
}
|
|
}
|
|
|
|
$pa=0;
|
|
if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) )
|
|
{
|
|
$phoneSQL = "(";
|
|
$phones_auto = explode(',',$phone_login);
|
|
$phones_auto_ct = count($phones_auto);
|
|
while($pa < $phones_auto_ct)
|
|
{
|
|
if ($pa > 0)
|
|
{$phoneSQL .= " or ";}
|
|
$desc = ($phones_auto_ct - $pa); # traverse in reverse order
|
|
$phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')";
|
|
$pa++;
|
|
}
|
|
$phoneSQL .= ")";
|
|
}
|
|
else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";}
|
|
|
|
$authphone=0;
|
|
$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$authphone=$row[0];
|
|
if (!$authphone)
|
|
{
|
|
echo "<title>VICIDIAL web client: Phone Login Error</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_campaign VALUE=\"$VD_campaign\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"./images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login Error</TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> <BR><FONT SIZE=3>Sorry, your phone login and password are not active in this system, please try again: <BR> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Login: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 MAXLENGTH=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Phone Password: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 MAXLENGTH=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSION: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### go through the entered phones to figure out which server has fewest agents
|
|
### logged in and use that phone login account
|
|
if ($pa > 0)
|
|
{
|
|
$pb=0;
|
|
$pb_login='';
|
|
$pb_server_ip='';
|
|
$pb_count=0;
|
|
$pb_log='';
|
|
while($pb < $phones_auto_ct)
|
|
{
|
|
### find the server_ip of each phone_login
|
|
$stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';";
|
|
if ($DB) {echo "|$stmtx|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmtx, $link);
|
|
$rowx=mysql_fetch_row($rslt);
|
|
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server is set to active
|
|
$stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$rowy=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server_updater is running
|
|
$stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$rowz=mysql_fetch_row($rslt);
|
|
|
|
$pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]| ";
|
|
|
|
if ( ($rowy[0] > 0) && ($rowz[0] > 0) )
|
|
{
|
|
if ( ($pb_count >= $row[0]) || (strlen($pb_server_ip) < 4) )
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
}
|
|
}
|
|
$pb++;
|
|
}
|
|
echo "<!-- Phones balance selection: $phone_login|$pb_server_ip|$past_minutes_date| |$pb_log -->\n";
|
|
}
|
|
echo "<title>VICIDIAL web client</title>\n";
|
|
$stmt="SELECT * from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$extension=$row[0];
|
|
$dialplan_number=$row[1];
|
|
$voicemail_id=$row[2];
|
|
$phone_ip=$row[3];
|
|
$computer_ip=$row[4];
|
|
$server_ip=$row[5];
|
|
$login=$row[6];
|
|
$pass=$row[7];
|
|
$status=$row[8];
|
|
$active=$row[9];
|
|
$phone_type=$row[10];
|
|
$fullname=$row[11];
|
|
$company=$row[12];
|
|
$picture=$row[13];
|
|
$messages=$row[14];
|
|
$old_messages=$row[15];
|
|
$protocol=$row[16];
|
|
$local_gmt=$row[17];
|
|
$ASTmgrUSERNAME=$row[18];
|
|
$ASTmgrSECRET=$row[19];
|
|
$login_user=$row[20];
|
|
$login_pass=$row[21];
|
|
$login_campaign=$row[22];
|
|
$park_on_extension=$row[23];
|
|
$conf_on_extension=$row[24];
|
|
$VICIDiaL_park_on_extension=$row[25];
|
|
$VICIDiaL_park_on_filename=$row[26];
|
|
$monitor_prefix=$row[27];
|
|
$recording_exten=$row[28];
|
|
$voicemail_exten=$row[29];
|
|
$voicemail_dump_exten=$row[30];
|
|
$ext_context=$row[31];
|
|
$dtmf_send_extension=$row[32];
|
|
$call_out_number_group=$row[33];
|
|
$client_browser=$row[34];
|
|
$install_directory=$row[35];
|
|
$local_web_callerID_URL=$row[36];
|
|
$VICIDiaL_web_URL=$row[37];
|
|
$AGI_call_logging_enabled=$row[38];
|
|
$user_switching_enabled=$row[39];
|
|
$conferencing_enabled=$row[40];
|
|
$admin_hangup_enabled=$row[41];
|
|
$admin_hijack_enabled=$row[42];
|
|
$admin_monitor_enabled=$row[43];
|
|
$call_parking_enabled=$row[44];
|
|
$updater_check_enabled=$row[45];
|
|
$AFLogging_enabled=$row[46];
|
|
$QUEUE_ACTION_enabled=$row[47];
|
|
$CallerID_popup_enabled=$row[48];
|
|
$voicemail_button_enabled=$row[49];
|
|
$enable_fast_refresh=$row[50];
|
|
$fast_refresh_rate=$row[51];
|
|
$enable_persistant_mysql=$row[52];
|
|
$auto_dial_next_number=$row[53];
|
|
$VDstop_rec_after_each_call=$row[54];
|
|
$DBX_server=$row[55];
|
|
$DBX_database=$row[56];
|
|
$DBX_user=$row[57];
|
|
$DBX_pass=$row[58];
|
|
$DBX_port=$row[59];
|
|
$outbound_cid=$row[65];
|
|
$enable_sipsak_messages=$row[66];
|
|
|
|
if ($PhoneSComPIP == '1')
|
|
{
|
|
if (strlen($computer_ip) < 4)
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
if ($PhoneSComPIP == '2')
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
if ($clientDST)
|
|
{
|
|
$local_gmt = ($local_gmt + $isdst);
|
|
}
|
|
if ($protocol == 'EXTERNAL')
|
|
{
|
|
$protocol = 'Local';
|
|
$extension = "$dialplan_number$AT$ext_context";
|
|
}
|
|
$SIP_user = "$protocol/$extension";
|
|
|
|
$stmt="SELECT asterisk_version from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$asterisk_version=$row[0];
|
|
|
|
# If a park extension is not set, use the default one
|
|
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
|
|
{
|
|
$VICIDiaL_park_on_extension = "$park_ext";
|
|
$VICIDiaL_park_on_filename = "$park_file_name";
|
|
print "<!-- CAMPAIGN CUSTOM PARKING: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
}
|
|
print "<!-- CAMPAIGN DEFAULT PARKING: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
|
|
# If a web form address is not set, use the default one
|
|
if (strlen($web_form_address)>0)
|
|
{
|
|
$VICIDiaL_web_form_address = "$web_form_address";
|
|
print "<!-- CAMPAIGN CUSTOM WEB FORM: |$VICIDiaL_web_form_address| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
|
|
print "<!-- CAMPAIGN DEFAULT WEB FORM: |$VICIDiaL_web_form_address| -->\n";
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
}
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
# If closers are allowed on this campaign
|
|
if ($allow_closers=="Y")
|
|
{
|
|
$VICIDiaL_allow_closers = 1;
|
|
print "<!-- CAMPAIGN ALLOWS CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_allow_closers = 0;
|
|
print "<!-- CAMPAIGN ALLOWS NO CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
|
|
|
|
$session_ext = eregi_replace("[^a-z0-9]", "", $extension);
|
|
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
|
|
$session_rand = (rand(1,9999999) + 10000000);
|
|
$session_name = "$StarTtimE$US$session_ext$session_rand";
|
|
|
|
if ($webform_sessionname)
|
|
{$webform_sessionname = "&session_name=$session_name";}
|
|
else
|
|
{$webform_sessionname = '';}
|
|
|
|
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if ( ($campaign_allow_inbound == 'Y') || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
|
|
{
|
|
### insert an entry into the user log for the login event
|
|
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$prev_login_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $prev_login_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
if ($prev_login_ct > 0)
|
|
{print "<!-- USING PREVIOUS MEETME ROOM - $session_id - $NOW_TIME - $SIP_user -->\n";}
|
|
else
|
|
{
|
|
##### grab the next available vicidial_conference room and reserve it
|
|
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$user') );";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id = $row[0];
|
|
}
|
|
print "<!-- USING NEW MEETME ROOM - $session_id - $NOW_TIME - $SIP_user -->\n";
|
|
}
|
|
|
|
### mark leads that were not dispositioned during previous calls as ERI
|
|
$stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- old QUEUE and INCALL reverted list: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- old QUEUE and INCALL reverted hopper: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- old vicidial_live_agents records cleared: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- old vicidial_live_inbound_agents records cleared: |$affected_rows| -->\n";
|
|
|
|
# print "<B>You have logged in as user: $VD_login on phone: $SIP_user to campaign: $VD_campaign</B><BR>\n";
|
|
$VICIDiaL_is_logged_in=1;
|
|
|
|
### set the callerID for manager middleware-app to connect the phone to the user
|
|
$SIqueryCID = "S$CIDdate$session_id";
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$vicidial_agent_disable = $row[6];
|
|
$allow_sipsak_messages = $row[7];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'LIN-';
|
|
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
|
|
}
|
|
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: $SIqueryCID','','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- call placed to session_id: $session_id from phone: $SIP_user -->\n";
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
print "<!-- campaign is set to auto_dial_level: $auto_dial_level -->\n";
|
|
|
|
##### grab the campaign_weight and number of calls today on that campaign for the agent
|
|
$stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vca_ct = mysql_num_rows($rslt);
|
|
if ($vca_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
$campaign_weight = '0';
|
|
$calls_today = '0';
|
|
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- new vicidial_campaign_agents record inserted: |$affected_rows| -->\n";
|
|
}
|
|
$closer_chooser_string='';
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
|
|
|
|
if ($campaign_allow_inbound == 'Y')
|
|
{
|
|
print "<!-- CLOSER-type campaign -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print "<!-- campaign is set to manual dial: $auto_dial_level -->\n";
|
|
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campaign Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, there are no leads in the hopper for this campaign</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Password: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campaign: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
if (strlen($session_id) < 1)
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campaign Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, there are no available sessions</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 MAXLENGTH=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Password: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 MAXLENGTH=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campaign: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if (ereg('MSIE',$browser))
|
|
{
|
|
$useIE=1;
|
|
print "<!-- client web browser used: MSIE |$browser|$useIE| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$useIE=0;
|
|
print "<!-- client web browser used: W3C-Compliant |$browser|$useIE| -->\n";
|
|
}
|
|
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
##### Agent is going to log in so insert the vicidial_agent_log entry now
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
print "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
|
|
|
|
$S='*';
|
|
$D_s_ip = explode('.', $server_ip);
|
|
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
|
|
|
|
##### grab the datails of all active scripts in the system
|
|
$stmt="SELECT script_id,script_name,script_text FROM vicidial_scripts WHERE active='Y' order by script_id limit 100;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$MM_scripts = mysql_num_rows($rslt);
|
|
$e=0;
|
|
while ($e < $MM_scripts)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$MMscriptid[$e] =$row[0];
|
|
$MMscriptname[$e] = urlencode($row[1]);
|
|
$MMscripttext[$e] = urlencode($row[2]);
|
|
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
|
|
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
|
|
$MMscripttexts = "$MMscripttexts'$MMscripttext[$e]',";
|
|
$e++;
|
|
}
|
|
$MMscriptids = substr("$MMscriptids", 0, -1);
|
|
$MMscriptnames = substr("$MMscriptnames", 0, -1);
|
|
$MMscripttexts = substr("$MMscripttexts", 0, -1);
|
|
|
|
}
|
|
}
|
|
|
|
################################################################
|
|
### BEGIN - build the callback calendar (12 months) ###
|
|
################################################################
|
|
define ('ADAY', (60*60*24));
|
|
$CdayARY = getdate();
|
|
$Cmon = $CdayARY['mon'];
|
|
$Cyear = $CdayARY['year'];
|
|
$CTODAY = date("Y-m");
|
|
$CTODAYmday = date("j");
|
|
$CINC=0;
|
|
|
|
$Cmonths = Array('January','February','March','April','May','June',
|
|
'July','August','September','October','November','December');
|
|
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
|
|
|
|
$CCAL_OUT = '';
|
|
|
|
$CCAL_OUT .= "<table border=0 cellpadding=2 cellspacing=2>";
|
|
|
|
while ($CINC < 12)
|
|
{
|
|
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
|
|
{$CCAL_OUT .= "<tr>";}
|
|
|
|
$CCAL_OUT .= "<td valign=top>";
|
|
|
|
$CYyear = $Cyear;
|
|
$Cmonth= ($Cmon + $CINC);
|
|
if ($Cmonth > 12)
|
|
{
|
|
$Cmonth = ($Cmonth - 12);
|
|
$CYyear++;
|
|
}
|
|
$Cstart= mktime(11,0,0,$Cmonth,1,$CYyear);
|
|
$CfirstdayARY = getdate($Cstart);
|
|
#echo "|$Cmon|$Cmonth|$CINC|\n";
|
|
$CPRNTDAY = date("Y-m", $Cstart);
|
|
|
|
$CCAL_OUT .= "<table border=1 cellpadding=1 bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
|
|
$CCAL_OUT .= "<tr>";
|
|
$CCAL_OUT .= "<td colspan=7 bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=2>";
|
|
$CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$CCAL_OUT .= "</tr>";
|
|
|
|
foreach($Cdays as $Cday)
|
|
{
|
|
$CDCLR="#ffffff";
|
|
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$Cday";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
}
|
|
|
|
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
|
|
{
|
|
$Cdayarray = getdate($Cstart);
|
|
if((($Ccount) % 7) == 0)
|
|
{
|
|
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
|
|
break;
|
|
$CCAL_OUT .= "</tr><tr>";
|
|
}
|
|
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
|
|
{
|
|
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\"> </font></b></font></td>";
|
|
}
|
|
else
|
|
{
|
|
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
else
|
|
{
|
|
$CDCLR="#ffffff";
|
|
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CDCLR="#CCCCCC";
|
|
$CBL = '';
|
|
$CEL = '';
|
|
}
|
|
else
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
}
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
}
|
|
}
|
|
$CCAL_OUT .= "</tr>";
|
|
$CCAL_OUT .= "</table>";
|
|
$CCAL_OUT .= "</td>";
|
|
|
|
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
|
|
{$CCAL_OUT .= "</tr>";}
|
|
$CINC++;
|
|
}
|
|
|
|
$CCAL_OUT .= "</table>";
|
|
|
|
#echo "$CCAL_OUT\n";
|
|
################################################################
|
|
### END - build the callback calendar (12 months) ###
|
|
################################################################
|
|
|
|
|
|
?>
|
|
<script language="Javascript">
|
|
var MTvar;
|
|
var NOW_TIME = '<? echo $NOW_TIME ?>';
|
|
var SQLdate = '<? echo $NOW_TIME ?>';
|
|
var StarTtimE = '<? echo $StarTtimE ?>';
|
|
var UnixTime = '<? echo $StarTtimE ?>';
|
|
var UnixTimeMS = 0;
|
|
var t = new Date();
|
|
var c = new Date();
|
|
LCAe = new Array('','','','','','');
|
|
LCAc = new Array('','','','','','');
|
|
LCAt = new Array('','','','','','');
|
|
LMAe = new Array('','','','','','');
|
|
var CalL_XC_a_Dtmf = '<? echo $xferconf_a_dtmf ?>';
|
|
var CalL_XC_a_NuMber = '<? echo $xferconf_a_number ?>';
|
|
var CalL_XC_b_Dtmf = '<? echo $xferconf_b_dtmf ?>';
|
|
var CalL_XC_b_NuMber = '<? echo $xferconf_b_number ?>';
|
|
var VU_hotkeys_active = '<? echo $VU_hotkeys_active ?>';
|
|
var VU_agent_choose_ingroups = '<? echo $VU_agent_choose_ingroups ?>';
|
|
var VU_agent_choose_ingroups_DV = '';
|
|
var CallBackDatETimE = '';
|
|
var CallBackrecipient = '';
|
|
var CallBackCommenTs = '';
|
|
var scheduled_callbacks = '<? echo $scheduled_callbacks ?>';
|
|
var dispo_check_all_pause = '<? echo $dispo_check_all_pause ?>';
|
|
var agent_pause_codes_active = '<? echo $agent_pause_codes_active ?>';
|
|
VARpause_codes = new Array(<? echo $VARpause_codes ?>);
|
|
VARpause_code_names = new Array(<? echo $VARpause_code_names ?>);
|
|
var VD_pause_codes_ct = '<? echo $VD_pause_codes_ct ?>';
|
|
VARstatuses = new Array(<? echo $VARstatuses ?>);
|
|
VARstatusnames = new Array(<? echo $VARstatusnames ?>);
|
|
var VD_statuses_ct = '<? echo $VD_statuses_ct ?>';
|
|
VARingroups = new Array(<? echo $VARingroups ?>);
|
|
var INgroupCOUNT = '<? echo $INgrpCT ?>';
|
|
VARxfergroups = new Array(<? echo $VARxfergroups ?>);
|
|
VARxfergroupsnames = new Array(<? echo $VARxfergroupsnames ?>);
|
|
var XFgroupCOUNT = '<? echo $XFgrpCT ?>';
|
|
var default_xfer_group = '<? echo $default_xfer_group ?>';
|
|
var default_xfer_group_name = '<? echo $default_xfer_group_name ?>';
|
|
var LIVE_default_xfer_group = '<? echo $default_xfer_group ?>';
|
|
var HK_statuses_camp = '<? echo $HK_statuses_camp ?>';
|
|
HKhotkeys = new Array(<? echo $HKhotkeys ?>);
|
|
HKstatuses = new Array(<? echo $HKstatuses ?>);
|
|
HKstatusnames = new Array(<? echo $HKstatusnames ?>);
|
|
var hotkeys = new Array();
|
|
<? $h=0;
|
|
while ($HK_statuses_camp > $h)
|
|
{
|
|
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var HKdispo_display = 0;
|
|
var HKbutton_allowed = 1;
|
|
var HKfinish = 0;
|
|
var scriptnames = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var scripttexts = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scripttexts['$MMscriptid[$h]'] = \"$MMscripttext[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var decoded = '';
|
|
var view_scripts = '<? echo $view_scripts ?>';
|
|
var LOGfullname = '<? echo $LOGfullname ?>';
|
|
var recLIST = '';
|
|
var filename = '';
|
|
var last_filename = '';
|
|
var LCAcount = 0;
|
|
var LMAcount = 0;
|
|
var filedate = '<? echo $FILE_TIME ?>';
|
|
var agcDIR = '<? echo $agcDIR ?>';
|
|
var agcPAGE = '<? echo $agcPAGE ?>';
|
|
var extension = '<? echo $extension ?>';
|
|
var extension_xfer = '<? echo $extension ?>';
|
|
var dialplan_number = '<? echo $dialplan_number ?>';
|
|
var ext_context = '<? echo $ext_context ?>';
|
|
var protocol = '<? echo $protocol ?>';
|
|
var agentchannel = '';
|
|
var local_gmt ='<? echo $local_gmt ?>';
|
|
var server_ip = '<? echo $server_ip ?>';
|
|
var server_ip_dialstring = '<? echo $server_ip_dialstring ?>';
|
|
var asterisk_version = '<? echo $asterisk_version ?>';
|
|
<?
|
|
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
|
|
?>
|
|
var session_id = '<? echo $session_id ?>';
|
|
var VICIDiaL_closer_login_checked = 0;
|
|
var VICIDiaL_closer_login_selected = 0;
|
|
var VICIDiaL_pause_calling = 1;
|
|
var CalLCID = '';
|
|
var MDnextCID = '';
|
|
var XDnextCID = '';
|
|
var LasTCID = '';
|
|
var lead_dial_number = '';
|
|
var MD_channel_look = 0;
|
|
var XD_channel_look = 0;
|
|
var MDuniqueid = '';
|
|
var MDchannel = '';
|
|
var MD_ring_secondS = 0;
|
|
var MDlogEPOCH = 0;
|
|
var VD_live_customer_call = 0;
|
|
var VD_live_call_secondS = 0;
|
|
var XD_live_customer_call = 0;
|
|
var XD_live_call_secondS = 0;
|
|
var open_dispo_screen = 0;
|
|
var AgentDispoing = 0;
|
|
var logout_stop_timeouts = 0;
|
|
var VICIDiaL_allow_closers = '<? echo $VICIDiaL_allow_closers ?>';
|
|
var VICIDiaL_closer_blended = '0';
|
|
var VU_closer_default_blended = '<? echo $VU_closer_default_blended ?>';
|
|
var VDstop_rec_after_each_call = '<? echo $VDstop_rec_after_each_call ?>';
|
|
var phone_login = '<? echo $phone_login ?>';
|
|
var phone_pass = '<? echo $phone_pass ?>';
|
|
var user = '<? echo $VD_login ?>';
|
|
var user_abb = '<? echo $user_abb ?>';
|
|
var pass = '<? echo $VD_pass ?>';
|
|
var campaign = '<? echo $VD_campaign ?>';
|
|
var group = '<? echo $VD_campaign ?>';
|
|
var VICIDiaL_web_form_address_enc = '<? echo $VICIDiaL_web_form_address_enc ?>';
|
|
var VICIDiaL_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var VDIC_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var CalL_ScripT_id = '';
|
|
var CalL_AutO_LauncH = '';
|
|
var panel_bgcolor = '#E0C2D6';
|
|
var CusTCB_bgcolor = '#FFFF66';
|
|
var auto_dial_level = '<? echo $auto_dial_level ?>';
|
|
var starting_dial_level = '<? echo $auto_dial_level ?>';
|
|
var dial_timeout = '<? echo $dial_timeout ?>';
|
|
var dial_prefix = '<? echo $dial_prefix ?>';
|
|
var campaign_cid = '<? echo $campaign_cid ?>';
|
|
var campaign_vdad_exten = '<? echo $campaign_vdad_exten ?>';
|
|
var campaign_leads_to_call = '<? echo $campaign_leads_to_call ?>';
|
|
var epoch_sec = <? echo $StarTtimE ?>;
|
|
var dtmf_send_extension = '<? echo $dtmf_send_extension ?>';
|
|
var recording_exten = '<? echo $campaign_rec_exten ?>';
|
|
var campaign_recording = '<? echo $campaign_recording ?>';
|
|
var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
var LIVE_campaign_recording = '<? echo $campaign_recording ?>';
|
|
var LIVE_campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
var campaign_script = '<? echo $campaign_script ?>';
|
|
var get_call_launch = '<? echo $get_call_launch ?>';
|
|
var campaign_am_message_exten = '<? echo $campaign_am_message_exten ?>';
|
|
var park_on_extension = '<? echo $VICIDiaL_park_on_extension ?>';
|
|
var park_count=0;
|
|
var park_refresh=0;
|
|
var customerparked=0;
|
|
var check_n = 0;
|
|
var conf_check_recheck = 0;
|
|
var lastconf='';
|
|
var lastcustchannel='';
|
|
var lastcustserverip='';
|
|
var lastxferchannel='';
|
|
var custchannellive=0;
|
|
var xferchannellive=0;
|
|
var nochannelinsession=0;
|
|
var agc_dial_prefix = '91';
|
|
var dtmf_silent_prefix = '<? echo $dtmf_silent_prefix ?>';
|
|
var conf_silent_prefix = '<? echo $conf_silent_prefix ?>';
|
|
var menuheight = 30;
|
|
var menuwidth = 30;
|
|
var menufontsize = 8;
|
|
var textareafontsize = 10;
|
|
var check_s;
|
|
var active_display = 1;
|
|
var conf_channels_xtra_display = 0;
|
|
var display_message = '';
|
|
var web_form_vars = '';
|
|
var Nactiveext;
|
|
var Nbusytrunk;
|
|
var Nbusyext;
|
|
var extvalue = extension;
|
|
var activeext_query;
|
|
var busytrunk_query;
|
|
var busyext_query;
|
|
var busytrunkhangup_query;
|
|
var busylocalhangup_query;
|
|
var activeext_order='asc';
|
|
var busytrunk_order='asc';
|
|
var busyext_order='asc';
|
|
var busytrunkhangup_order='asc';
|
|
var busylocalhangup_order='asc';
|
|
var xmlhttp=false;
|
|
var XfeR_channel = '';
|
|
var XDcheck = '';
|
|
var agent_log_id = '<? echo $agent_log_id ?>';
|
|
var session_name = '<? echo $session_name ?>';
|
|
var AutoDialReady = 0;
|
|
var AutoDialWaiting = 0;
|
|
var fronter = '';
|
|
var VDCL_group_id = '';
|
|
var previous_dispo = '';
|
|
var previous_called_count = '';
|
|
var hot_keys_active = 0;
|
|
var all_record = 'NO';
|
|
var all_record_count = 0;
|
|
var LeaDDispO = '';
|
|
var LeaDPreVDispO = '';
|
|
var AgaiNHanguPChanneL = '';
|
|
var AgaiNHanguPServeR = '';
|
|
var AgainCalLSecondS = '';
|
|
var AgaiNCalLCID = '';
|
|
var CB_count_check = 60;
|
|
var callholdstatus = '<? echo $callholdstatus ?>'
|
|
var agentcallsstatus = '<? echo $agentcallsstatus ?>'
|
|
var campagentstatctmax = '<? echo $campagentstatctmax ?>'
|
|
var campagentstatct = '0';
|
|
var manual_dial_in_progress = 0;
|
|
var auto_dial_alt_dial = 0;
|
|
var reselect_preview_dial = 0;
|
|
var reselect_alt_dial = 0;
|
|
var alt_dial_active = 0;
|
|
var alt_dial_status_display = 0;
|
|
var mdnLisT_id = '<? echo $manual_dial_list_id ?>';
|
|
var VU_vicidial_transfers = '<? echo $VU_vicidial_transfers ?>';
|
|
var agentonly_callbacks = '<? echo $agentonly_callbacks ?>';
|
|
var agentcall_manual = '<? echo $agentcall_manual ?>';
|
|
var manual_dial_preview = '<? echo $manual_dial_preview ?>';
|
|
var starting_alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var DefaulTAlTDiaL = '<? echo $DefaulTAlTDiaL ?>';
|
|
var wrapup_seconds = '<? echo $wrapup_seconds ?>';
|
|
var wrapup_message = '<? echo $wrapup_message ?>';
|
|
var wrapup_counter = 0;
|
|
var wrapup_waiting = 0;
|
|
var use_internal_dnc = '<? echo $use_internal_dnc ?>';
|
|
var use_campaign_dnc = '<? echo $use_campaign_dnc ?>';
|
|
var three_way_call_cid = '<? echo $three_way_call_cid ?>';
|
|
var outbound_cid = '<? echo $outbound_cid ?>';
|
|
var threeway_cid = '';
|
|
var allcalls_delay = '<? echo $allcalls_delay ?>';
|
|
var omit_phone_code = '<? echo $omit_phone_code ?>';
|
|
var no_delete_sessions = '<? echo $no_delete_sessions ?>';
|
|
var webform_session = '<? echo $webform_sessionname ?>';
|
|
var local_consult_xfers = '<? echo $local_consult_xfers ?>';
|
|
var vicidial_agent_disable = '<? echo $vicidial_agent_disable ?>';
|
|
var CBentry_time = '';
|
|
var CBcallback_time = '';
|
|
var CBuser = '';
|
|
var CBcomments = '';
|
|
var volumecontrol_active = '<? echo $volumecontrol_active ?>';
|
|
var PauseCode_HTML = '';
|
|
var manual_auto_hotkey = 0;
|
|
var dialed_number = '';
|
|
var dialed_label = '';
|
|
var source_id = '';
|
|
var DispO3waychannel = '';
|
|
var DispO3wayXtrAchannel = '';
|
|
var DispO3wayCalLserverip = '';
|
|
var DispO3wayCalLxfernumber = '';
|
|
var DispO3wayCalLcamptail = '';
|
|
var PausENotifYCounTer = 0;
|
|
var RedirecTxFEr = 0;
|
|
var phone_ip = '<? echo $phone_ip ?>';
|
|
var enable_sipsak_messages = '<? echo $enable_sipsak_messages ?>';
|
|
var allow_sipsak_messages = '<? echo $allow_sipsak_messages ?>';
|
|
var HidEMonitoRSessionS = '<? echo $HidEMonitoRSessionS ?>';
|
|
var LogouTKicKAlL = '<? echo $LogouTKicKAlL ?>';
|
|
var flag_channels = '<? echo $flag_channels ?>';
|
|
var flag_string = '<? echo $flag_string ?>';
|
|
var vdc_header_date_format = '<? echo $vdc_header_date_format ?>';
|
|
var vdc_customer_date_format = '<? echo $vdc_customer_date_format ?>';
|
|
var vdc_header_phone_format = '<? echo $vdc_header_phone_format ?>';
|
|
var disable_alter_custphone = '<? echo $disable_alter_custphone ?>';
|
|
var manual_dial_filter = '<? echo $manual_dial_filter ?>';
|
|
var CopY_tO_ClipboarD = '<? echo $CopY_tO_ClipboarD ?>';
|
|
var inOUT = 'OUT';
|
|
var useIE = '<? echo $useIE ?>';
|
|
var random = '<? echo $random ?>';
|
|
var threeway_end = 0;
|
|
var agentphonelive = 0;
|
|
var conf_dialed = 0;
|
|
var leaving_threeway = 0;
|
|
var dial_method = '<? echo $dial_method ?>';
|
|
var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>";
|
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\"Pause\"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
|
|
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
|
|
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
var image_blank = new Image();
|
|
image_blank.src="./images/blank.gif";
|
|
var image_livecall_OFF = new Image();
|
|
image_livecall_OFF.src="./images/agc_live_call_OFF.gif";
|
|
var image_livecall_ON = new Image();
|
|
image_livecall_ON.src="./images/agc_live_call_ON.gif";
|
|
var image_LB_dialnextnumber = new Image();
|
|
image_LB_dialnextnumber.src="./images/vdc_LB_dialnextnumber.gif";
|
|
var image_LB_hangupcustomer = new Image();
|
|
image_LB_hangupcustomer.src="./images/vdc_LB_hangupcustomer.gif";
|
|
var image_LB_transferconf = new Image();
|
|
image_LB_transferconf.src="./images/vdc_LB_transferconf.gif";
|
|
var image_LB_grabparkedcall = new Image();
|
|
image_LB_grabparkedcall.src="./images/vdc_LB_grabparkedcall.gif";
|
|
var image_LB_parkcall = new Image();
|
|
image_LB_parkcall.src="./images/vdc_LB_parkcall.gif";
|
|
var image_LB_webform = new Image();
|
|
image_LB_webform.src="./images/vdc_LB_webform.gif";
|
|
var image_LB_stoprecording = new Image();
|
|
image_LB_stoprecording.src="./images/vdc_LB_stoprecording.gif";
|
|
var image_LB_startrecording = new Image();
|
|
image_LB_startrecording.src="./images/vdc_LB_startrecording.gif";
|
|
var image_LB_pause = new Image();
|
|
image_LB_pause.src="./images/vdc_LB_pause.gif";
|
|
var image_LB_resume = new Image();
|
|
image_LB_resume.src="./images/vdc_LB_resume.gif";
|
|
var image_LB_senddtmf = new Image();
|
|
image_LB_senddtmf.src="./images/vdc_LB_senddtmf.gif";
|
|
var image_LB_dialnextnumber_OFF = new Image();
|
|
image_LB_dialnextnumber_OFF.src="./images/vdc_LB_dialnextnumber_OFF.gif";
|
|
var image_LB_hangupcustomer_OFF = new Image();
|
|
image_LB_hangupcustomer_OFF.src="./images/vdc_LB_hangupcustomer_OFF.gif";
|
|
var image_LB_transferconf_OFF = new Image();
|
|
image_LB_transferconf_OFF.src="./images/vdc_LB_transferconf_OFF.gif";
|
|
var image_LB_grabparkedcall_OFF = new Image();
|
|
image_LB_grabparkedcall_OFF.src="./images/vdc_LB_grabparkedcall_OFF.gif";
|
|
var image_LB_parkcall_OFF = new Image();
|
|
image_LB_parkcall_OFF.src="./images/vdc_LB_parkcall_OFF.gif";
|
|
var image_LB_webform_OFF = new Image();
|
|
image_LB_webform_OFF.src="./images/vdc_LB_webform_OFF.gif";
|
|
var image_LB_stoprecording_OFF = new Image();
|
|
image_LB_stoprecording_OFF.src="./images/vdc_LB_stoprecording_OFF.gif";
|
|
var image_LB_startrecording_OFF = new Image();
|
|
image_LB_startrecording_OFF.src="./images/vdc_LB_startrecording_OFF.gif";
|
|
var image_LB_pause_OFF = new Image();
|
|
image_LB_pause_OFF.src="./images/vdc_LB_pause_OFF.gif";
|
|
var image_LB_resume_OFF = new Image();
|
|
image_LB_resume_OFF.src="./images/vdc_LB_resume_OFF.gif";
|
|
var image_LB_senddtmf_OFF = new Image();
|
|
image_LB_senddtmf_OFF.src="./images/vdc_LB_senddtmf_OFF.gif";
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for Live call connected to phone now to Manager
|
|
function livehangup_send_hangup(taskvar)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLagcW" + epoch_sec + user_abb;
|
|
var hangupvalue = taskvar;
|
|
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livehangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send volume control command for meetme participant
|
|
function volume_control(taskdirection,taskvolchannel,taskagentmute)
|
|
{
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
taskvolchannel = agentchannel;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "VCagcW" + epoch_sec + user_abb;
|
|
var volchanvalue = taskvolchannel;
|
|
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livevolume_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
if (taskdirection=='MUTING')
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"./images/vdc_volume_UNMUTE.gif\" BORDER=0></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"./images/vdc_volume_MUTE.gif\" BORDER=0></a>";
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// park customer and place 3way call
|
|
function xfer_park_dial()
|
|
{
|
|
conf_dialed=1;
|
|
|
|
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
|
|
|
|
SendManualDial('YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// place 3way and customer into other conference and fake-hangup the lines
|
|
function leave_3way_call(tempvarattempt)
|
|
{
|
|
threeway_end=0;
|
|
leaving_threeway=1;
|
|
|
|
mainxfer_send_redirect('3WAY','','',tempvarattempt);
|
|
|
|
if (threeway_end == '0')
|
|
{
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter manual dialstring and pass on to originate call
|
|
function SendManualDial(taskFromConf)
|
|
{
|
|
conf_dialed=1;
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"./images/vdc_XB_dialwithcustomer_OFF.gif\" border=0 alt=\"Dial With Customer\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"./images/vdc_XB_parkcustomerdial_OFF.gif\" border=0 alt=\"Park Customer Dial\"></a>";
|
|
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
var dial_conf_exten = session_id;
|
|
threeway_cid = '';
|
|
if (three_way_call_cid == 'CAMPAIGN')
|
|
{threeway_cid = campaign_cid;}
|
|
if (three_way_call_cid == 'AGENT_PHONE')
|
|
{threeway_cid = outbound_cid;}
|
|
if (three_way_call_cid == 'CUSTOMER')
|
|
{threeway_cid = document.vicidial_form.phone_number.value;}
|
|
}
|
|
else
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
}
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (manual_string.match(regXFvars))
|
|
{
|
|
var donothing=1;
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (manual_string.length > 9)
|
|
{manual_string = temp_dial_prefix + "" + temp_phone_code + "" + manual_string;}
|
|
}
|
|
}
|
|
if (taskFromConf == 'YES')
|
|
{basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf,threeway_cid);}
|
|
else
|
|
{basic_originate_call(manual_string,'NO','NO');}
|
|
|
|
MD_ring_secondS=0;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Originate command to manager to place a phone call
|
|
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid)
|
|
{
|
|
var regCXFvars = new RegExp("CXFER","g");
|
|
var tasknum_string = tasknum.toString();
|
|
if (tasknum_string.match(regCXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regCXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '990009';}
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
tasknum = Ctasknum + "*" + XfeRSelecT.value + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (tasknum_string.match(regAXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskprefix == 'NO') {var orig_prefix = '';}
|
|
else {var orig_prefix = agc_dial_prefix;}
|
|
if (taskreverse == 'YES')
|
|
{
|
|
if (taskdialvalue.length < 2)
|
|
{var dialnum = dialplan_number;}
|
|
else
|
|
{var dialnum = taskdialvalue;}
|
|
var originatevalue = "Local/" + tasknum + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var dialnum = tasknum;
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
}
|
|
if (taskconfxfer == 'YES')
|
|
{var queryCID = "DCagcW" + epoch_sec + user_abb;}
|
|
else
|
|
{var queryCID = "DVagcW" + epoch_sec + user_abb;}
|
|
if (taskcid.length > 3)
|
|
{var call_cid = taskcid;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + orig_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
|
|
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
|
|
{
|
|
XDnextCID = queryCID;
|
|
MD_channel_look=1;
|
|
XDcheck = 'YES';
|
|
|
|
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"./images/vdc_XB_hangupxferline.gif\" border=0 alt=\"Hangup Xfer Line\"></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter conf_dtmf send string and pass on to originate call
|
|
function SendConfDTMF(taskconfdtmf)
|
|
{
|
|
var dtmf_number = document.vicidial_form.conf_dtmf.value;
|
|
var dtmf_string = dtmf_number.toString();
|
|
var conf_dtmf_room = taskconfdtmf;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = dtmf_string;
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + dtmf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
document.vicidial_form.conf_dtmf.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Check to see if there are any channels live in the agent's conference meetme room
|
|
function check_for_conf_calls(taskconfnum,taskforce)
|
|
{
|
|
if (typeof(xmlhttprequestcheckconf) == "undefined") {
|
|
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
|
|
custchannellive--;
|
|
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
|
|
{
|
|
campagentstatct++;
|
|
if (campagentstatct > campagentstatctmax)
|
|
{
|
|
campagentstatct=0;
|
|
var campagentstdisp = 'YES';
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
|
|
xmlhttprequestcheckconf=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckconf = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
//alert ("1");
|
|
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckconf = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckconf)
|
|
{
|
|
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp;
|
|
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
|
|
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckconf.send(checkconf_query);
|
|
xmlhttprequestcheckconf.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
|
|
{
|
|
var check_conf = null;
|
|
var LMAforce = taskforce;
|
|
check_conf = xmlhttprequestcheckconf.responseText;
|
|
// alert(checkconf_query);
|
|
// alert(xmlhttprequestcheckconf.responseText);
|
|
var check_ALL_array=check_conf.split("\n");
|
|
var check_time_array=check_ALL_array[0].split("|");
|
|
var Time_array = check_time_array[1].split("UnixTime: ");
|
|
UnixTime = Time_array[1];
|
|
UnixTime = parseInt(UnixTime);
|
|
UnixTimeMS = (UnixTime * 1000);
|
|
t.setTime(UnixTimeMS);
|
|
if ( (callholdstatus == '1') || (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
|
|
{
|
|
var Alogin_array = check_time_array[2].split("Logged-in: ");
|
|
var AGLogiN = Alogin_array[1];
|
|
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
|
|
var CamPCalLs = CamPCalLs_array[1];
|
|
var DiaLCalLs_array = check_time_array[5].split("DiaLCalls: ");
|
|
var DiaLCalLs = DiaLCalLs_array[1];
|
|
if (AGLogiN != 'N')
|
|
{
|
|
document.getElementById("AgentStatusStatus").innerHTML = AGLogiN;
|
|
}
|
|
if (CamPCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
|
|
}
|
|
if (DiaLCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusDiaLs").innerHTML = DiaLCalLs;
|
|
}
|
|
if ( (AGLogiN == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGLogiN == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
}
|
|
var VLAStatuS_array = check_time_array[4].split("Status: ");
|
|
var VLAStatuS = VLAStatuS_array[1];
|
|
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
|
|
{
|
|
if (PausENotifYCounTer > 10)
|
|
{
|
|
alert('Your session has been paused');
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
PausENotifYCounTer=0;
|
|
}
|
|
else {PausENotifYCounTer++;}
|
|
}
|
|
else {PausENotifYCounTer=0;}
|
|
|
|
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
|
|
var APIHanguP = APIHanguP_array[1];
|
|
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
|
|
var APIStatuS = APIStatuS_array[1];
|
|
if ( (APIHanguP==1) && (VD_live_customer_call==1) )
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 0) )
|
|
{
|
|
document.vicidial_form.DispoSelection.value = APIStatuS;
|
|
DispoSelect_submit();
|
|
}
|
|
|
|
var check_conf_array=check_ALL_array[1].split("|");
|
|
var live_conf_calls = check_conf_array[0];
|
|
var conf_chan_array = check_conf_array[1].split(" ~");
|
|
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
|
|
{
|
|
if (live_conf_calls > 0)
|
|
{
|
|
var loop_ct=0;
|
|
var ARY_ct=0;
|
|
var LMAalter=0;
|
|
var LMAcontent_change=0;
|
|
var LMAcontent_match=0;
|
|
agentphonelive=0;
|
|
var conv_start=-1;
|
|
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><B>LIVE CALLS IN YOUR SESSION:</B></font><BR><TABLE WIDTH=<?=$SDwidth ?>><TR BGCOLOR=#E6E6E6><TD><font class=\"log_title\">#</TD><TD><font class=\"log_title\">REMOTE CHANNEL</TD><TD><font class=\"log_title\">HANGUP</TD><TD><font class=\"log_title\">VOLUME</TD></TR>";
|
|
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0; LMAcontent_change++;
|
|
}
|
|
while (loop_ct < live_conf_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var channelfieldA = conf_chan_array[conv_ct];
|
|
var regXFcred = new RegExp(flag_string,"g");
|
|
if ( (channelfieldA.match(regXFcred)) && (flag_channels>0) )
|
|
{
|
|
var chan_name_color = 'log_text_red';
|
|
}
|
|
else
|
|
{
|
|
var chan_name_color = 'log_text';
|
|
}
|
|
if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) )
|
|
{
|
|
var hide_channel=1;
|
|
}
|
|
else
|
|
{
|
|
if (volumecontrol_active!=1)
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">HANGUP</a></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">HANGUP</a></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><IMG SRC=\"./images/vdc_volume_up.gif\" BORDER=0></a> <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><IMG SRC=\"./images/vdc_volume_down.gif\" BORDER=0></a> <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><IMG SRC=\"./images/vdc_volume_MUTE.gif\" BORDER=0></a> <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><IMG SRC=\"./images/vdc_volume_UNMUTE.gif\" BORDER=0></a></td></tr>";
|
|
}
|
|
}
|
|
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
|
|
|
|
if (channelfieldA == lastcustchannel) {custchannellive++;}
|
|
else
|
|
{
|
|
if(customerparked == 1)
|
|
{custchannellive++;}
|
|
// allow for no customer hungup errors if call from another server
|
|
if(server_ip == lastcustserverip)
|
|
{var nothing='';}
|
|
else
|
|
{custchannellive++;}
|
|
}
|
|
|
|
if (volumecontrol_active > 0)
|
|
{
|
|
if ( (protocol != 'EXTERNAL') && (protocol != 'Local') )
|
|
{
|
|
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
|
|
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"./images/vdc_volume_MUTE.gif\" BORDER=0></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agentchannel.length < 3)
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"./images/vdc_volume_MUTE.gif\" BORDER=0></a>";
|
|
}
|
|
}
|
|
// document.getElementById("agentchannelSPAN").innerHTML = agentchannel;
|
|
}
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<BR>' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
|
|
|
|
if (!LMAe[ARY_ct])
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct].length < 1)
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
|
|
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
|
|
}
|
|
}
|
|
if (LMAalter > 0) {LMAcount++;}
|
|
|
|
if (agentchannel == channelfieldA) {agentphonelive++;}
|
|
|
|
ARY_ct++;
|
|
}
|
|
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
|
|
// document.getElementById("confdebug").innerHTML = debug_LMA + "<BR>";
|
|
|
|
if (agentphonelive < 1) {agentchannel='';}
|
|
|
|
live_conf_HTML = live_conf_HTML + "</table>";
|
|
|
|
if (LMAcontent_change > 0)
|
|
{
|
|
if (conf_channels_xtra_display == 1)
|
|
{document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;}
|
|
}
|
|
nochannelinsession=0;
|
|
}
|
|
else
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
|
|
{
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
}
|
|
}
|
|
custchannellive = -99;
|
|
nochannelinsession++;
|
|
}
|
|
}
|
|
xmlhttprequestcheckconf = undefined;
|
|
delete xmlhttprequestcheckconf;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send MonitorConf/StopMonitorConf command for recording of conferences
|
|
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
|
|
{
|
|
if (inOUT == 'OUT')
|
|
{
|
|
var tmp_vicidial_id = document.vicidial_form.uniqueid.value;
|
|
}
|
|
else
|
|
{
|
|
var tmp_vicidial_id = 'IN';
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
// var campaign_recording = '<? echo $campaign_recording ?>';
|
|
// var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT
|
|
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
|
|
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
|
|
var REGrecFULLDATE = new RegExp("FULLDATE","g");
|
|
var REGrecTINYDATE = new RegExp("TINYDATE","g");
|
|
var REGrecEPOCH = new RegExp("EPOCH","g");
|
|
var REGrecAGENT = new RegExp("AGENT","g");
|
|
filename = LIVE_campaign_rec_filename;
|
|
filename = filename.replace(REGrecCAMPAIGN, campaign);
|
|
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
|
|
filename = filename.replace(REGrecFULLDATE, filedate);
|
|
filename = filename.replace(REGrecTINYDATE, tinydate);
|
|
filename = filename.replace(REGrecEPOCH, epoch_sec);
|
|
filename = filename.replace(REGrecAGENT, user);
|
|
// filename = filedate + "_" + user_abb;
|
|
var query_recording_exten = recording_exten;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "');return false;\"><IMG SRC=\"./images/vdc_LB_stoprecording.gif\" border=0 alt=\"Stop Recording\"></a>";
|
|
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Recording\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
if (taskconfrectype == 'StopMonitorConf')
|
|
{
|
|
filename = taskconffile;
|
|
var query_recording_exten = session_id;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','');return false;\"><IMG SRC=\"./images/vdc_LB_startrecording.gif\" border=0 alt=\"Start Recording\"></a>";
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Recording\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1&FROMvdc=YES&uniqueid=" + tmp_vicidial_id;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(confmonitor_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var RClookResponse = null;
|
|
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
|
|
// alert(xmlhttp.responseText);
|
|
RClookResponse = xmlhttp.responseText;
|
|
var RClookResponse_array=RClookResponse.split("\n");
|
|
var RClookFILE = RClookResponse_array[1];
|
|
var RClookID = RClookResponse_array[2];
|
|
var RClookFILE_array = RClookFILE.split("Filename: ");
|
|
var RClookID_array = RClookID.split("RecorDing_ID: ");
|
|
if (RClookID_array.length > 0)
|
|
{
|
|
var RecDispNamE = RClookFILE_array[1];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Redirect command for live call to Manager sends phone name where call is going to
|
|
// Covers the following types: XFER, VMAIL, ENTRY, CONF, PARK, FROMPARK, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
|
|
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote)
|
|
{
|
|
conf_dialed=1;
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
var xmlhttpXF=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
var queryCID = "XBvdcW" + epoch_sec + user_abb;
|
|
var blindxferdialstring = document.vicidial_form.xfernumber.value;
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (blindxferdialstring.match(regXFvars))
|
|
{
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (blindxferdialstring.match(regAXFvars))
|
|
{
|
|
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (blindxferdialstring.length > 9)
|
|
{blindxferdialstring = temp_dial_prefix + "" + temp_phone_code + "" + blindxferdialstring;}
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRVMAIL')
|
|
{var blindxferdialstring = campaign_am_message_exten;}
|
|
if (blindxferdialstring.length<'2')
|
|
{
|
|
xferredirect_query='';
|
|
taskvar = 'NOTHING';
|
|
alert("Transfer number must have more than 1 digit:" + blindxferdialstring);
|
|
}
|
|
else
|
|
{
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRINTERNAL')
|
|
{
|
|
var closerxferinternal = '';
|
|
taskvar = 'XfeRLOCAL';
|
|
}
|
|
else
|
|
{
|
|
var closerxferinternal = '9';
|
|
}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var queryCID = "XLvdcW" + epoch_sec + user_abb;
|
|
// "90009*$group**$lead_id**$phone_number*$user*";
|
|
var redirectdestination = closerxferinternal + '90009*' + XfeRSelecT.value + '**' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'XfeR')
|
|
{
|
|
var queryCID = "LRvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'VMAIL')
|
|
{
|
|
var queryCID = "LVvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'ENTRY')
|
|
{
|
|
var queryCID = "LEvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == '3WAY')
|
|
{
|
|
xferredirect_query='';
|
|
|
|
var queryCID = "VXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = "NEXTAVAILABLE";
|
|
var redirectXTRAvalue = XDchannel;
|
|
var redirecttype_test = document.vicidial_form.xfernumber.value;
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var regRXFvars = new RegExp("CXFER","g");
|
|
if ( (redirecttype_test.match(regRXFvars)) && (local_consult_xfers > 0) )
|
|
// {var redirecttype = 'RedirectXtraCX';}
|
|
{var redirecttype = 'RedirectXtraCXNeW';}
|
|
else
|
|
// {var redirecttype = 'RedirectXtra';}
|
|
{var redirecttype = 'RedirectXtraNeW';}
|
|
DispO3waychannel = redirectvalue;
|
|
DispO3wayXtrAchannel = redirectXTRAvalue;
|
|
DispO3wayCalLserverip = redirectserverip;
|
|
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
|
|
DispO3wayCalLcamptail = '';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeRSelecT.value + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level;
|
|
|
|
if (taskdebugnote == 'FIRST')
|
|
{
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\">Leave 3Way Call Again</a>";
|
|
}
|
|
}
|
|
if (taskvar == 'ParK')
|
|
{
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_grabparkedcall.gif\" border=0 alt=\"Grab Parked Call\"></a>";
|
|
customerparked=1;
|
|
}
|
|
if (taskvar == 'FROMParK')
|
|
{
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_parkcall.gif\" border=0 alt=\"Park Call\"></a>";
|
|
customerparked=0;
|
|
}
|
|
|
|
var XFRDop = '';
|
|
xmlhttpXF.open('POST', 'manager_send.php');
|
|
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF.send(xferredirect_query);
|
|
xmlhttpXF.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
|
|
{
|
|
var XfeRRedirecToutput = null;
|
|
XfeRRedirecToutput = xmlhttpXF.responseText;
|
|
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
|
|
var XFRDop = XfeRRedirecToutput_array[0];
|
|
if (XFRDop == "NeWSessioN")
|
|
{
|
|
threeway_end=1;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup();
|
|
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
|
|
session_id = XfeRRedirecToutput_array[1];
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
|
|
// alert("session_id changed to: " + session_id);
|
|
}
|
|
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
|
|
}
|
|
}
|
|
delete xmlhttpXF;
|
|
}
|
|
|
|
// used to send second Redirect for manual dial calls
|
|
if ( (auto_dial_level == 0) && (taskvar != '3WAY') )
|
|
{
|
|
RedirecTxFEr = 1;
|
|
var xmlhttpXF2=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF2 = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF2 && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF2 = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF2)
|
|
{
|
|
xmlhttpXF2.open('POST', 'manager_send.php');
|
|
xmlhttpXF2.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF2.send(xferredirect_query + "&stage=2NDXfeR");
|
|
xmlhttpXF2.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF2.readyState == 4 && xmlhttpXF2.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttpXF2.responseText;
|
|
// alert(RedirecTxFEr + "|" + xmlhttpXF2.responseText);
|
|
}
|
|
}
|
|
delete xmlhttpXF2;
|
|
}
|
|
}
|
|
|
|
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
// alert(RedirecTxFEr + "|" + auto_dial_level);
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Finish the alternate dialing and move on to disposition the call
|
|
function ManualDialAltDonE()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
open_dispo_screen=1;
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Number";
|
|
}
|
|
// ################################################################################
|
|
// Insert or update the vicidial_log entry for a customer call
|
|
function DialLog(taskMDstage)
|
|
{
|
|
if (taskMDstage == "start")
|
|
{
|
|
var MDlogEPOCH = 0;
|
|
var UID_test = document.vicidial_form.uniqueid.value;
|
|
if (UID_test.length < 4)
|
|
{
|
|
UID_test = epoch_sec + '.' + random;
|
|
document.vicidial_form.uniqueid.value = UID_test;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
alt_dial_active = 1;
|
|
alt_dial_status_display = 1;
|
|
var man_status = "Dial Alt Phone Number: <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE')\"><font class=\"preview_text\">MAIN PHONE</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('ALTPhoneE')\"><font class=\"preview_text\">ALT PHONE</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ADDRESS3</font></a> or <a href=\"#\" onclick=\"ManualDialAltDonE()\"><font class=\"preview_text_red\">FINISH LEAD</font></a>";
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
}
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlog_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + lead_dial_number +
|
|
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
|
|
xmlhttp.send(manDiaLlog_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlogResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlogResponse = xmlhttp.responseText;
|
|
var MDlogResponse_array=MDlogResponse.split("\n");
|
|
MDlogLINE = MDlogResponse_array[0];
|
|
if ( (MDlogLINE == "LOG NOT ENTERED") && (VDstop_rec_after_each_call != 1) )
|
|
{
|
|
// alert("error: log not entered\n");
|
|
}
|
|
else
|
|
{
|
|
MDlogEPOCH = MDlogResponse_array[1];
|
|
// alert("VICIDIAL Call log entered:\n" + document.vicidial_form.uniqueid.value);
|
|
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','');return false;\"><IMG SRC=\"./images/vdc_LB_startrecording.gif\" border=0 alt=\"Start Recording\"></a>";
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Recording\">";
|
|
}
|
|
else
|
|
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
|
|
|
|
MDlogRecorDings = MDlogResponse_array[3];
|
|
if (window.MDlogRecorDings)
|
|
{
|
|
var MDlogRecorDings_array=MDlogRecorDings.split("|");
|
|
var RecDispNamE = MDlogRecorDings_array[2];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
RedirecTxFEr=0;
|
|
conf_dialed=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of USERONLY callbacks for this agent
|
|
function CalLBacKsCounTCheck()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var CBcounT = xmlhttp.responseText;
|
|
if (CBcounT == 0) {var CBprint = "NO";}
|
|
else {var CBprint = CBcounT;}
|
|
document.getElementById("CBstatusSpan").innerHTML ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBprint + " ACTIVE CALLBACKS</a>";
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request list of USERONLY callbacks for this agent
|
|
function CalLBacKsLisTCheck()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CallBacKsLisTBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBlist_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var all_CBs = null;
|
|
all_CBs = xmlhttp.responseText;
|
|
var all_CBs_array=all_CBs.split("\n");
|
|
var CB_calls = all_CBs_array[0];
|
|
var loop_ct=0;
|
|
var conv_start=0;
|
|
var CB_HTML = "<table width=610><tr bgcolor=#E6E6E6><td><font class=\"log_title\">#</td><td><font class=\"log_title\"> CALLBACK DATE/TIME</td><td><font class=\"log_title\">NUMBER</td><td><font class=\"log_title\">NAME</td><td><font class=\"log_title\"> STATUS</td><td align=right><font class=\"log_title\">CAMPAIGN</td><td><font class=\"log_title\">LAST CALL DATE/TIME</td><td align=left><font class=\"log_title\"> COMMENTS</td></tr>"
|
|
while (loop_ct < CB_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var call_array = all_CBs_array[conv_ct].split(" ~");
|
|
var CB_name = call_array[0] + " " + call_array[1];
|
|
var CB_phone = call_array[2];
|
|
var CB_id = call_array[3];
|
|
var CB_lead_id = call_array[4];
|
|
var CB_campaign = call_array[5];
|
|
var CB_status = call_array[6];
|
|
var CB_lastcall_time = call_array[7];
|
|
var CB_callback_time = call_array[8];
|
|
var CB_comments = call_array[9];
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + CB_callback_time + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">" + CB_phone + "</a></td><td><font class=\"log_text\">" + CB_name + "</td><td><font class=\"log_text\">" + CB_status + "</td><td><font class=\"log_text\">" + CB_campaign + "</td><td align=right><font class=\"log_text\">" + CB_lastcall_time + " </td><td align=right><font class=\"log_text\">" + CB_comments + " </td></tr>";
|
|
|
|
}
|
|
CB_HTML = CB_HTML + "</table>";
|
|
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open up a callback customer record as manual dial preview mode
|
|
function new_callback_call(taskCBid,taskLEADid)
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
hideDiv('CallBacKsLisTBox');
|
|
ManualDialNext(taskCBid,taskLEADid,'','','');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish Callback and go back to original screen
|
|
function manual_dial_finished()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
manual_dial_in_progress=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open page to enter details for a new manual dial lead
|
|
function NeWManuaLDiaLCalL(TVfast)
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE");
|
|
}
|
|
else
|
|
{
|
|
if (TVfast=='FAST')
|
|
{
|
|
NeWManuaLDiaLCalLSubmiTfast();
|
|
}
|
|
else
|
|
{
|
|
showDiv('NeWManuaLDiaLBox');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Insert the new manual dial as a lead and go to manual dial screen
|
|
function NeWManuaLDiaLCalLSubmiT()
|
|
{
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
|
|
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
if (MDDiaLOverridEform.length > 0)
|
|
{
|
|
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES');
|
|
}
|
|
else
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD);
|
|
}
|
|
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Fast version of manual dial
|
|
function NeWManuaLDiaLCalLSubmiTfast()
|
|
{
|
|
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
|
|
|
|
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
|
|
{
|
|
alert("YOU MUST ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL");
|
|
}
|
|
else
|
|
{
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD);
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Request lookup of manual dial channel
|
|
function ManualDialCheckChanneL(taskCheckOR)
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
var CIDcheck = XDnextCID;
|
|
}
|
|
else
|
|
{
|
|
var CIDcheck = MDnextCID;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLlook_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlookResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlookResponse = xmlhttp.responseText;
|
|
var MDlookResponse_array=MDlookResponse.split("\n");
|
|
var MDlookCID = MDlookResponse_array[0];
|
|
if (MDlookCID == "NO")
|
|
{
|
|
MD_ring_secondS++;
|
|
var dispnum = lead_dial_number;
|
|
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
// alert(document.getElementById("MainStatuSSpan").innerHTML);
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + status_display_number + " UID: " + CIDcheck + " Waiting for Ring... " + MD_ring_secondS + " seconds";
|
|
// alert("channel not found yet:\n" + campaign);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var regMDL = new RegExp("^Local","ig");
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
XDuniqueid = MDlookResponse_array[0];
|
|
XDchannel = MDlookResponse_array[1];
|
|
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
|
|
lastxferchannel = MDlookResponse_array[1];
|
|
document.vicidial_form.xferlength.value = 0;
|
|
|
|
XD_live_customer_call = 1;
|
|
XD_live_call_secondS = 0;
|
|
MD_channel_look=0;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Called 3rd party: " + document.vicidial_form.xfernumber.value + " UID: " + CIDcheck;
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST');return false;\"><IMG SRC=\"./images/vdc_XB_leave3waycall.gif\" border=0 alt=\"LEAVE 3-WAY CALL\"></a>";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"./images/vdc_XB_dialwithcustomer_OFF.gif\" border=0 alt=\"Dial With Customer\">";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"./images/vdc_XB_parkcustomerdial_OFF.gif\" border=0 alt=\"Park Customer Dial\">";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"./images/vdc_XB_hangupxferline.gif\" border=0 alt=\"Hangup Xfer Line\"></a>";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"./images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Hangup Both Lines\"></a>";
|
|
|
|
xferchannellive=1;
|
|
XDcheck = '';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
MDuniqueid = MDlookResponse_array[0];
|
|
MDchannel = MDlookResponse_array[1];
|
|
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
custchannellive=1;
|
|
|
|
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.callchannel.value = MDlookResponse_array[1];
|
|
lastcustchannel = MDlookResponse_array[1];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
MD_channel_look=0;
|
|
var dispnum = lead_dial_number;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Called: " + status_display_number + " UID: " + CIDcheck + " ";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_parkcall.gif\" border=0 alt=\"Park Call\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"./images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Hangup Customer\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"./images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer - Conference\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_localcloser.gif\" border=0 alt=\"LOCAL CLOSER\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_blindtransfer.gif\" border=0 alt=\"Dial Blind Transfer\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><IMG SRC=\"./images/vdc_volume_up.gif\" BORDER=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><IMG SRC=\"./images/vdc_volume_down.gif\" BORDER=0></a>";
|
|
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
DialLog("start");
|
|
|
|
custchannellive=1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
if (MD_ring_secondS > 49)
|
|
{
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
alert("Dial timed out, contact your system administrator\n");
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Next Number request
|
|
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE)
|
|
{
|
|
inOUT = 'OUT';
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=0;
|
|
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
if (document.vicidial_form.LeadPreview.checked==true)
|
|
{
|
|
reselect_preview_dial = 1;
|
|
var man_preview = 'YES';
|
|
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a>";
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 0;
|
|
var man_preview = 'NO';
|
|
var man_status = "Waiting for Ring...";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + dial_prefix + "&campaign_cid=" + campaign_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLnext_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDnextResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDnextResponse = xmlhttp.responseText;
|
|
|
|
var MDnextResponse_array=MDnextResponse.split("\n");
|
|
MDnextCID = MDnextResponse_array[0];
|
|
|
|
var regMNCvar = new RegExp("HOPPER","ig");
|
|
var regMDFvarDNC = new RegExp("DNC","ig");
|
|
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
|
|
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) )
|
|
{
|
|
var alert_displayed=0;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
|
|
if (MDnextCID.match(regMNCvar))
|
|
{alert("No more leads in the hopper for campaign:\n" + campaign); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarDNC))
|
|
{alert("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarCAMP))
|
|
{alert("This phone number is not in the campaign lists:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (alert_displayed==0)
|
|
{alert("Unspecified error:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
|
|
|
|
if (starting_dial_level == 0)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
fronter = user;
|
|
LasTCID = MDnextResponse_array[0];
|
|
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
|
|
LeaDPreVDispO = MDnextResponse_array[2];
|
|
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
|
|
document.vicidial_form.list_id.value = MDnextResponse_array[5];
|
|
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
|
|
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = MDnextResponse_array[8];
|
|
}
|
|
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
|
|
document.vicidial_form.title.value = MDnextResponse_array[9];
|
|
document.vicidial_form.first_name.value = MDnextResponse_array[10];
|
|
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
|
|
document.vicidial_form.last_name.value = MDnextResponse_array[12];
|
|
document.vicidial_form.address1.value = MDnextResponse_array[13];
|
|
document.vicidial_form.address2.value = MDnextResponse_array[14];
|
|
document.vicidial_form.address3.value = MDnextResponse_array[15];
|
|
document.vicidial_form.city.value = MDnextResponse_array[16];
|
|
document.vicidial_form.state.value = MDnextResponse_array[17];
|
|
document.vicidial_form.province.value = MDnextResponse_array[18];
|
|
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
|
|
document.vicidial_form.country_code.value = MDnextResponse_array[20];
|
|
document.vicidial_form.gender.value = MDnextResponse_array[21];
|
|
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
|
|
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
|
|
document.vicidial_form.email.value = MDnextResponse_array[24];
|
|
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = MDnextResponse_array[26];
|
|
document.vicidial_form.called_count.value = MDnextResponse_array[27];
|
|
previous_called_count = MDnextResponse_array[27];
|
|
previous_dispo = MDnextResponse_array[2];
|
|
CBentry_time = MDnextResponse_array[28];
|
|
CBcallback_time = MDnextResponse_array[29];
|
|
CBuser = MDnextResponse_array[30];
|
|
CBcomments = MDnextResponse_array[31];
|
|
dialed_number = MDnextResponse_array[32];
|
|
dialed_label = MDnextResponse_array[33];
|
|
source_id = MDnextResponse_array[34];
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + status_display_number + " UID: " + MDnextCID + " " + man_status;
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + campaign +
|
|
"&channel_group=" + campaign +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
// $VICIDIAL_web_QUERY_STRING =~ s/ /+/gi;
|
|
// $VICIDIAL_web_QUERY_STRING =~ s/\`|\~|\:|\;|\#|\'|\"|\{|\}|\(|\)|\*|\^|\%|\$|\!|\%|\r|\t|\n//gi;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CALLBACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Last Call: </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>CallBack: </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent: </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comments: </b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"./images/vdc_LB_webform.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
reselect_preview_dial = 0;
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"./images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Hangup Customer\"></a>";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Skip
|
|
function ManualDialSkip()
|
|
{
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
alert('YOU CANNOT SKIP A CALLBACK OR MANUAL DIAL, YOU MUST DIAL THE LEAD');
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLskip_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDSnextResponse = null;
|
|
// alert(manDiaLskip_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDSnextResponse = xmlhttp.responseText;
|
|
|
|
var MDSnextResponse_array=MDSnextResponse.split("\n");
|
|
MDSnextCID = MDSnextResponse_array[0];
|
|
if (MDSnextCID == "LEAD NOT REVERTED")
|
|
{
|
|
alert("Lead was not reverted, there was an error:\n" + MDSnextResponse);
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value = '';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
previous_called_count = '';
|
|
previous_dispo = '';
|
|
custchannellive=1;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Lead skipped, go on to next lead";
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Only - dial the previewed lead
|
|
function ManualDialOnly(taskaltnum)
|
|
{
|
|
inOUT = 'OUT';
|
|
alt_dial_status_display = 0;
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (taskaltnum == 'ALTPhoneE')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
|
|
lead_dial_number = document.vicidial_form.alt_phone.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ALT';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
if (taskaltnum == 'AddresS3')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.address3.value;
|
|
lead_dial_number = document.vicidial_form.address3.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ADDR3';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.phone_number.value;
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'MAIN';
|
|
WebFormRefresH('');
|
|
}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: ADDRESS3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Phone Code and Number: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count: </b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notes: </b><br>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + dial_prefix + "&campaign_cid=" + campaign_cid + "&omit_phone_code=" + omit_phone_code;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLonly_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDOnextResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDOnextResponse = xmlhttp.responseText;
|
|
|
|
var MDOnextResponse_array=MDOnextResponse.split("\n");
|
|
MDnextCID = MDOnextResponse_array[0];
|
|
if (MDnextCID == " CALL NOT PLACED")
|
|
{
|
|
alert("call was not placed, there was an error:\n" + MDOnextResponse);
|
|
}
|
|
else
|
|
{
|
|
LasTCID = MDOnextResponse_array[0];
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
var dispnum = manDiaLonly_num;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + status_display_number + " UID: " + MDnextCID + " Waiting for Ring...";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"./images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Hangup Customer\"></a>";
|
|
}
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Set the client to READY and start looking for calls (VDADready, VDADpause)
|
|
function AutoDial_ReSume_PauSe(taskaction,taskagentlog)
|
|
{
|
|
if (taskaction == 'VDADready')
|
|
{
|
|
var VDRP_stage = 'READY';
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VICIDiaL_closer_blended == 0)
|
|
{VDRP_stage = 'CLOSER';}
|
|
else
|
|
{VDRP_stage = 'READY';}
|
|
}
|
|
AutoDialReady = 1;
|
|
AutoDialWaiting = 1;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\"Pause\"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var VDRP_stage = 'PAUSED';
|
|
AutoDialReady = 0;
|
|
AutoDialWaiting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(autoDiaLready_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function ReChecKCustoMerChaN()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(recheckVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
recheck_incoming = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
var recheck_VDIC_array=recheck_incoming.split("\n");
|
|
if (recheck_VDIC_array[0] == '1')
|
|
{
|
|
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
|
|
if (reVDIC_data_VDAC[3] == lastcustchannel)
|
|
{
|
|
// do nothing
|
|
}
|
|
else
|
|
{
|
|
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
|
|
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3];
|
|
lastcustchannel = reVDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
|
|
lastcustserverip = reVDIC_data_VDAC[4];
|
|
custchannellive = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function alt_phone_change(APCphone,APCcount,APCleadID,APCactive)
|
|
{
|
|
|
|
var EAactive_link = '';
|
|
if (APCactive == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
APC_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=alt_phone_change" + "&phone_number=" + APCphone + "&lead_id=" + APCleadID + "&called_count=" + APCcount + "&stage=" + APCactive;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(APC_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function check_for_auto_incoming()
|
|
{
|
|
if (typeof(xmlhttprequestcheckauto) == "undefined")
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.vicidial_form.lead_id.value = '';
|
|
var xmlhttprequestcheckauto=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckauto = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttprequestcheckauto && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckauto = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckauto)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id;
|
|
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckauto.send(checkVDAI_query);
|
|
xmlhttprequestcheckauto.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
check_incoming = xmlhttprequestcheckauto.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
AutoDialWaiting = 0;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_AutO_LauncH = VDIC_data_VDIG[6];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
if (VDIC_data_VDIG[11].length > 0)
|
|
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " Fronter: " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = check_VDIC_array[12];
|
|
}
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
source_id = check_VDIC_array[38];
|
|
EAphone_code = check_VDIC_array[39];
|
|
EAphone_number = check_VDIC_array[40];
|
|
EAalt_phone_notes = check_VDIC_array[41];
|
|
EAalt_phone_active = check_VDIC_array[42];
|
|
EAalt_phone_count = check_VDIC_array[43];
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Incoming: " + dial_display_number + " UID: " + CIDcheck + " " + VDIC_fronter;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CALLBACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Last Call: </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>CallBack: </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent: </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comments: </b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: ADDRESS3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT DIAL NUMBER: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Phone Code and Number: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count: </b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notes: </b>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
inOUT = 'IN';
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Incoming: " + status_display_number + " Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter;
|
|
}
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_parkcall.gif\" border=0 alt=\"Park Call\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"./images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Hangup Customer\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"./images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer - Conference\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_localcloser.gif\" border=0 alt=\"LOCAL CLOSER\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_blindtransfer.gif\" border=0 alt=\"Dial Blind Transfer\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"./images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><IMG SRC=\"./images/vdc_volume_up.gif\" BORDER=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><IMG SRC=\"./images/vdc_volume_down.gif\" BORDER=0></a>";
|
|
}
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"./images/vdc_LB_webform.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[CalL_ScripT_id],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[CalL_ScripT_id],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
if ( (CopY_tO_ClipboarD != 'NONE') && (useIE > 0) )
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
// do nothing
|
|
}
|
|
xmlhttprequestcheckauto = undefined;
|
|
delete xmlhttprequestcheckauto;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// refresh the content of the web form URL
|
|
function WebFormRefresH(taskrefresh,submittask)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH('IN');\"><IMG SRC=\"./images/vdc_LB_webform.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOut=\"WebFormRefresH('OUT');\"><IMG SRC=\"./images/vdc_LB_webform.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send hangup a second time from the dispo screen
|
|
function DispoHanguPAgaiN()
|
|
{
|
|
form_cust_channel = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
|
|
lastcustchannel = AgaiNHanguPChanneL;
|
|
lastcustserverip = AgaiNHanguPServeR;
|
|
VD_live_call_secondS = AgainCalLSecondS;
|
|
CalLCID = AgaiNCalLCID;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send leave 3way call a second time from the dispo screen
|
|
function DispoLeavE3wayAgaiN()
|
|
{
|
|
XDchannel = DispO3wayXtrAchannel;
|
|
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
|
|
MDchannel = DispO3waychannel;
|
|
lastcustserverip = DispO3wayCalLserverip;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
leave_3way_call('SECOND');
|
|
|
|
DispO3waychannel = '';
|
|
DispO3wayXtrAchannel = '';
|
|
DispO3wayCalLserverip = '';
|
|
DispO3wayCalLxfernumber = '';
|
|
DispO3wayCalLcamptail = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Start Hangup Functions for both
|
|
function bothcall_send_hangup()
|
|
{
|
|
if (lastcustchannel.length > 3)
|
|
{dialedcall_send_hangup();}
|
|
if (lastxferchannel.length > 3)
|
|
{xfercall_send_hangup();}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for customer call connected to the conference now to Manager
|
|
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo)
|
|
{
|
|
var form_cust_channel = document.vicidial_form.callchannel.value;
|
|
var form_cust_serverip = document.vicidial_form.callserverip.value;
|
|
var customer_channel = lastcustchannel;
|
|
var customer_server_ip = lastcustserverip;
|
|
AgaiNHanguPChanneL = lastcustchannel;
|
|
AgaiNHanguPServeR = lastcustserverip;
|
|
AgainCalLSecondS = VD_live_call_secondS;
|
|
AgaiNCalLCID = CalLCID;
|
|
var process_post_hangup=0;
|
|
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('MAIN');
|
|
}
|
|
if (form_cust_channel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = customer_channel;
|
|
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
|
|
// alert(xmlhttp.responseText);
|
|
// var HU_debug = xmlhttp.responseText;
|
|
// var HU_debug_array=HU_debug.split(" ");
|
|
// if (HU_debug_array[0] == 'Call')
|
|
// {
|
|
// alert(xmlhttp.responseText);
|
|
// }
|
|
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
VD_live_customer_call = 0;
|
|
VD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
CalLCID = '';
|
|
|
|
// UPDATE VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
DialLog("end");
|
|
conf_dialed=0;
|
|
if (dispowindow == 'NO')
|
|
{
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
auto_dial_alt_dial=1;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
}
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
lastcustchannel='';
|
|
lastcustserverip='';
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"./images/vdc_LB_webform_OFF.gif\" border=0 alt=\"Web Form\">";
|
|
document.getElementById("ParkControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_parkcall_OFF.gif\" border=0 alt=\"Park Call\">";
|
|
document.getElementById("HangupControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_hangupcustomer_OFF.gif\" border=0 alt=\"Hangup Customer\">";
|
|
document.getElementById("XferControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_transferconf_OFF.gif\" border=0 alt=\"Transfer - Conference\">";
|
|
document.getElementById("LocalCloser").innerHTML = "<IMG SRC=\"./images/vdc_XB_localcloser_OFF.gif\" border=0 alt=\"LOCAL CLOSER\">";
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<IMG SRC=\"./images/vdc_XB_blindtransfer_OFF.gif\" border=0 alt=\"Dial Blind Transfer\">";
|
|
document.getElementById("DialBlindVMail").innerHTML = "<IMG SRC=\"./images/vdc_XB_ammessage_OFF.gif\" border=0 alt=\"Blind Transfer VMail Message\">";
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<IMG SRC=\"./images/vdc_volume_up_off.gif\" BORDER=0>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<IMG SRC=\"./images/vdc_volume_down_off.gif\" BORDER=0>";
|
|
|
|
document.vicidial_form.custdatetime.value = '';
|
|
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhoneE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
reselect_alt_dial = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhoneE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("MainStatuSSpan").innerHTML = '';
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
|
|
ShoWTransferMain('OFF');
|
|
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
|
function xfercall_send_hangup()
|
|
{
|
|
var xferchannel = document.vicidial_form.xferchannel.value;
|
|
var xfer_channel = lastxferchannel;
|
|
var process_post_hangup=0;
|
|
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('XFER');
|
|
}
|
|
if (xferchannel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HXvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = xfer_channel;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
MD_channel_look=0;
|
|
XDnextCID = '';
|
|
XDcheck = '';
|
|
xferchannellive=0;
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.xferchannel.value = "";
|
|
lastxferchannel='';
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<IMG SRC=\"./images/vdc_XB_leave3waycall_OFF.gif\" border=0 alt=\"LEAVE 3-WAY CALL\">";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"./images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Dial With Customer\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"./images/vdc_XB_parkcustomerdial.gif\" border=0 alt=\"Park Customer Dial\"></a>";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<IMG SRC=\"./images/vdc_XB_hangupxferline_OFF.gif\" border=0 alt=\"Hangup Xfer Line\">";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"./images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Hangup Both Lines\"></a>";
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
|
|
function DialTimeHangup(tasktypecall)
|
|
{
|
|
if ( (RedirecTxFEr < 1) && (leaving_threeway < 1) )
|
|
{
|
|
// alert("RedirecTxFEr|" + RedirecTxFEr);
|
|
MD_channel_look=0;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HTvdcW" + epoch_sec + user_abb;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText + "\n" + tasktypecall + "\n" + leaving_threeway);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with all altered values from form
|
|
function CustomerData_update()
|
|
{
|
|
|
|
var REGcommentsAMP = new RegExp('&',"g");
|
|
var REGcommentsQUES = new RegExp("\\?","g");
|
|
var REGcommentsPOUND = new RegExp("\\#","g");
|
|
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + REGcommentsRESULT;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VLupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Call Disposition Chooser panel
|
|
function DispoSelectContent_create(taskDSgrp,taskDSstage)
|
|
{
|
|
AgentDispoing = 1;
|
|
var VD_statuses_ct_half = parseInt(VD_statuses_ct / 2);
|
|
var dispo_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> CALL DISPOSITION</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_statuses_ct)
|
|
{
|
|
if (taskDSgrp == VARstatuses[loop_ct])
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a></b></font><BR><BR>";
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a><BR><BR>";
|
|
}
|
|
if (loop_ct == VD_statuses_ct_half)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectB>";}
|
|
loop_ct++;
|
|
}
|
|
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
|
|
|
|
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
|
|
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
|
|
|
|
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Pause Code Chooser panel
|
|
function PauseCodeSelectContent_create()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE");
|
|
}
|
|
else
|
|
{
|
|
showDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=1;
|
|
PauseCode_HTML = '';
|
|
document.vicidial_form.PauseCodeSelection.value = '';
|
|
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
|
|
PauseCode_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> PAUSE CODE</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_pause_codes_ct)
|
|
{
|
|
PauseCode_HTML = PauseCode_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('" + VARpause_codes[loop_ct] + "');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_pause_codes_ct_half)
|
|
{PauseCode_HTML = PauseCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectB>";}
|
|
}
|
|
PauseCode_HTML = PauseCode_HTML + "</span></font></td></tr></table><BR><BR><font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('');return false;\">Go Back</a>";
|
|
document.getElementById("PauseCodeSelectContent").innerHTML = PauseCode_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// open web form, then submit disposition
|
|
function WeBForMDispoSelect_submit()
|
|
{
|
|
leaving_threeway=0;
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("You Must Select a Disposition");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
LeaDDispO = DispoChoice;
|
|
|
|
WebFormRefresH('NO','YES');
|
|
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with disposition selection
|
|
function DispoSelect_submit()
|
|
{
|
|
leaving_threeway=0;
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("You Must Select a Disposition");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
if ( (DispoChoice == 'CALLBK') && (scheduled_callbacks > 0) ) {showDiv('CallBackSelectBox');}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&comments=" + CallBackCommenTs;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DSupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// CLEAR ALL FORM VARIABLES
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value = '';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
inOUT = 'OUT';
|
|
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
manual_dial_finished();
|
|
}
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("GENDERhideFORie").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\">minimize</a>";
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Hangup Again</a>";
|
|
|
|
CBcommentsBoxhide();
|
|
EAcommentsBoxhide();
|
|
|
|
AgentDispoing = 0;
|
|
|
|
if (wrapup_waiting == 0)
|
|
{
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
else
|
|
{
|
|
// trigger HotKeys manual dial automatically go to next lead
|
|
if (manual_auto_hotkey == '1')
|
|
{
|
|
manual_auto_hotkey = 0;
|
|
ManualDialNext('','','','','');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Pause Code
|
|
function PauseCodeSelect_submit(newpausecode)
|
|
{
|
|
hideDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=0;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCpausecode_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
|
|
function DtMf_PreSet_a()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
}
|
|
function DtMf_PreSet_b()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
}
|
|
|
|
function DtMf_PreSet_a_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
basic_originate_call(CalL_XC_a_NuMber,'NO','YES',session_id,'YES');
|
|
}
|
|
function DtMf_PreSet_b_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
basic_originate_call(CalL_XC_b_NuMber,'NO','YES',session_id,'YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// Show message that customer has hungup the call before agent has
|
|
function CustomerChanneLGone()
|
|
{
|
|
showDiv('CustomerGoneBox');
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
WaitingForNextStep=1;
|
|
}
|
|
function CustomerGoneOK()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
}
|
|
function CustomerGoneHangup()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
// ################################################################################
|
|
// Show message that there are no voice channels in the VICIDIAL session
|
|
function NoneInSession()
|
|
{
|
|
showDiv('NoneInSessionBox');
|
|
|
|
document.getElementById("NoneInSessionID").innerHTML = session_id;
|
|
WaitingForNextStep=1;
|
|
}
|
|
function NoneInSessionOK()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
}
|
|
function NoneInSessionCalL()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
var queryCID = "ACagcW" + epoch_sec + user_abb;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + ext_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (auto_dial_level > 0)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Closer In Group Chooser panel
|
|
function CloserSelectContent_create()
|
|
{
|
|
if (VU_agent_choose_ingroups == '1')
|
|
{
|
|
var live_CSC_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td><B>GROUPS NOT SELECTED</B></td><td><B>SELECTED GROUPS</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectAdd>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
loop_ct++;
|
|
}
|
|
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
else
|
|
{
|
|
VU_agent_choose_ingroups_DV = "MGRLOCK";
|
|
var live_CSC_HTML = "Manager has selected groups for you<BR>";
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Closer In Group record to the selected column or reverse
|
|
function CloserSelect_change(taskCSgrp,taskCSchange)
|
|
{
|
|
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
|
|
var CSCchange = 0;
|
|
var regCS = new RegExp(" "+taskCSgrp+" ","ig");
|
|
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
|
|
{
|
|
if (taskCSchange == 'DELETE') {CSCchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskCSchange == 'ADD') {CSCchange = 1;}
|
|
}
|
|
|
|
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn)
|
|
|
|
if (CSCchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var CSCcolumn = '';
|
|
var live_CSC_HTML_ADD = '';
|
|
var live_CSC_HTML_DELETE = '';
|
|
var live_CSC_LIST_value = " ";
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
var regCSL = new RegExp(" "+VARingroups[loop_ct]+" ","ig");
|
|
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
|
|
else {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) {CSCcolumn = 'DELETE';}
|
|
|
|
|
|
if (CSCcolumn == 'DELETE')
|
|
{
|
|
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
|
|
document.getElementById("CloserSelectAdd").innerHTML = live_CSC_HTML_ADD;
|
|
document.getElementById("CloserSelectDelete").innerHTML = live_CSC_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with closer in group choices
|
|
function CloserSelect_submit()
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{document.vicidial_form.CloserSelectBlended.checked=false;}
|
|
if (document.vicidial_form.CloserSelectBlended.checked==true)
|
|
{VICIDiaL_closer_blended = 1;}
|
|
else
|
|
{VICIDiaL_closer_blended = 0;}
|
|
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{CloserSelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_blended=" + VICIDiaL_closer_blended + "&campaign=" + campaign + "&closer_choice=" + CloserSelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CSCupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
CloserSelecting = 0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system when they close their browser while logged in
|
|
function BrowserCloseLogout()
|
|
{
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
LogouT();
|
|
alert("PLEASE CLICK THE LOGOUT LINK TO LOG OUT NEXT TIME.\n");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system, if active call or active dial is occuring, don't let them.
|
|
function LogouT()
|
|
{
|
|
if (MD_channel_look==1)
|
|
{alert("You cannot log out during a Dial attempt. \nWait 50 seconds for the dial to fail out if it is not answered");}
|
|
else
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert("STILL A LIVE CALL! Hang it up then you can log out.\n" + VD_live_customer_call);
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VDlogout_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('MainPanel');
|
|
showDiv('LogouTBox');
|
|
|
|
document.getElementById("LogouTBoxLink").innerHTML = "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">CLICK HERE TO LOG IN AGAIN</a>\n";
|
|
|
|
logout_stop_timeouts = 1;
|
|
|
|
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
|
|
|
}
|
|
}
|
|
|
|
}
|
|
<?
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// MSIE-only hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
// alert("|" + key + "|" + HKdispo + "|");
|
|
if (HKdispo)
|
|
{
|
|
// document.vicidial_form.inert_button.focus();
|
|
// document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
<?
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// W3C-compliant hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
//
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
if (HKdispo)
|
|
{
|
|
document.vicidial_form.inert_button.focus();
|
|
document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
// DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
|
|
}
|
|
}
|
|
}
|
|
|
|
<?
|
|
}
|
|
### end of onkeypress functions
|
|
?>
|
|
// ################################################################################
|
|
// disable enter/return keys to not clear out vars on customer info
|
|
function enter_disable(evt)
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
return key != 13;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// decode the scripttext and scriptname so that it can be didsplayed
|
|
function URLDecode(encodedvar,scriptformat)
|
|
{
|
|
// Replace %ZZ with equivalent character
|
|
// Put [ERR] in output if %ZZ is invalid.
|
|
var HEXCHAR = "0123456789ABCDEFabcdef";
|
|
var encoded = encodedvar;
|
|
decoded = '';
|
|
var i = 0;
|
|
var RGnl = new RegExp("[\r]\n","g");
|
|
var RGplus = new RegExp(" ","g");
|
|
var RGiframe = new RegExp("iframe","gi");
|
|
|
|
var xtest;
|
|
xtest=unescape(encoded);
|
|
encoded=utf8_decode(xtest);
|
|
|
|
if (scriptformat == 'YES')
|
|
{
|
|
var SCvendor_lead_code = document.vicidial_form.vendor_lead_code.value;
|
|
var SCsource_id = source_id;
|
|
var SClist_id = document.vicidial_form.list_id.value;
|
|
var SCgmt_offset_now = document.vicidial_form.gmt_offset_now.value;
|
|
var SCcalled_since_last_reset = "";
|
|
var SCphone_code = document.vicidial_form.phone_code.value;
|
|
var SCphone_number = document.vicidial_form.phone_number.value;
|
|
var SCtitle = document.vicidial_form.title.value;
|
|
var SCfirst_name = document.vicidial_form.first_name.value;
|
|
var SCmiddle_initial = document.vicidial_form.middle_initial.value;
|
|
var SClast_name = document.vicidial_form.last_name.value;
|
|
var SCaddress1 = document.vicidial_form.address1.value;
|
|
var SCaddress2 = document.vicidial_form.address2.value;
|
|
var SCaddress3 = document.vicidial_form.address3.value;
|
|
var SCcity = document.vicidial_form.city.value;
|
|
var SCstate = document.vicidial_form.state.value;
|
|
var SCprovince = document.vicidial_form.province.value;
|
|
var SCpostal_code = document.vicidial_form.postal_code.value;
|
|
var SCcountry_code = document.vicidial_form.country_code.value;
|
|
var SCgender = document.vicidial_form.gender.value;
|
|
var SCdate_of_birth = document.vicidial_form.date_of_birth.value;
|
|
var SCalt_phone = document.vicidial_form.alt_phone.value;
|
|
var SCemail = document.vicidial_form.email.value;
|
|
var SCsecurity_phrase = document.vicidial_form.security_phrase.value;
|
|
var SCcomments = document.vicidial_form.comments.value;
|
|
var SCfullname = LOGfullname;
|
|
var SCfronter = fronter;
|
|
var SCuser = user;
|
|
var SCpass = pass;
|
|
var SClead_id = document.vicidial_form.lead_id.value;
|
|
var SCcampaign = campaign;
|
|
var SCphone_login = phone_login;
|
|
var SCgroup = group;
|
|
var SCchannel_group = group;
|
|
var SCSQLdate = SQLdate;
|
|
var SCepoch = UnixTime;
|
|
var SCuniqueid = document.vicidial_form.uniqueid.value;
|
|
var SCcustomer_zap_channel = lastcustchannel;
|
|
var SCserver_ip = server_ip;
|
|
var SCSIPexten = extension;
|
|
var SCsession_id = session_id;
|
|
|
|
if (encoded.match(RGiframe))
|
|
{
|
|
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
|
|
SCsource_id = SCsource_id.replace(RGplus,'+');
|
|
SClist_id = SClist_id.replace(RGplus,'+');
|
|
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
|
|
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
|
|
SCphone_code = SCphone_code.replace(RGplus,'+');
|
|
SCphone_number = SCphone_number.replace(RGplus,'+');
|
|
SCtitle = SCtitle.replace(RGplus,'+');
|
|
SCfirst_name = SCfirst_name.replace(RGplus,'+');
|
|
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
|
|
SClast_name = SClast_name.replace(RGplus,'+');
|
|
SCaddress1 = SCaddress1.replace(RGplus,'+');
|
|
SCaddress2 = SCaddress2.replace(RGplus,'+');
|
|
SCaddress3 = SCaddress3.replace(RGplus,'+');
|
|
SCcity = SCcity.replace(RGplus,'+');
|
|
SCstate = SCstate.replace(RGplus,'+');
|
|
SCprovince = SCprovince.replace(RGplus,'+');
|
|
SCpostal_code = SCpostal_code.replace(RGplus,'+');
|
|
SCcountry_code = SCcountry_code.replace(RGplus,'+');
|
|
SCgender = SCgender.replace(RGplus,'+');
|
|
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
|
|
SCalt_phone = SCalt_phone.replace(RGplus,'+');
|
|
SCemail = SCemail.replace(RGplus,'+');
|
|
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
|
|
SCcomments = SCcomments.replace(RGplus,'+');
|
|
SCfullname = SCfullname.replace(RGplus,'+');
|
|
SCfronter = SCfronter.replace(RGplus,'+');
|
|
SCuser = SCuser.replace(RGplus,'+');
|
|
SCpass = SCpass.replace(RGplus,'+');
|
|
SClead_id = SClead_id.replace(RGplus,'+');
|
|
SCcampaign = SCcampaign.replace(RGplus,'+');
|
|
SCphone_login = SCphone_login.replace(RGplus,'+');
|
|
SCgroup = SCgroup.replace(RGplus,'+');
|
|
SCchannel_group = SCchannel_group.replace(RGplus,'+');
|
|
SCSQLdate = SCSQLdate.replace(RGplus,'+');
|
|
SCuniqueid = SCuniqueid.replace(RGplus,'+');
|
|
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
|
|
SCserver_ip = SCserver_ip.replace(RGplus,'+');
|
|
SCSIPexten = SCSIPexten.replace(RGplus,'+');
|
|
}
|
|
|
|
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
|
|
var RGsource_id = new RegExp("--A--source_id--B--","g");
|
|
var RGlist_id = new RegExp("--A--list_id--B--","g");
|
|
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
|
|
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
|
|
var RGphone_code = new RegExp("--A--phone_code--B--","g");
|
|
var RGphone_number = new RegExp("--A--phone_number--B--","g");
|
|
var RGtitle = new RegExp("--A--title--B--","g");
|
|
var RGfirst_name = new RegExp("--A--first_name--B--","g");
|
|
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
|
|
var RGlast_name = new RegExp("--A--last_name--B--","g");
|
|
var RGaddress1 = new RegExp("--A--address1--B--","g");
|
|
var RGaddress2 = new RegExp("--A--address2--B--","g");
|
|
var RGaddress3 = new RegExp("--A--address3--B--","g");
|
|
var RGcity = new RegExp("--A--city--B--","g");
|
|
var RGstate = new RegExp("--A--state--B--","g");
|
|
var RGprovince = new RegExp("--A--province--B--","g");
|
|
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
|
|
var RGcountry_code = new RegExp("--A--country_code--B--","g");
|
|
var RGgender = new RegExp("--A--gender--B--","g");
|
|
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
|
|
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
|
|
var RGemail = new RegExp("--A--email--B--","g");
|
|
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
|
|
var RGcomments = new RegExp("--A--comments--B--","g");
|
|
var RGfullname = new RegExp("--A--fullname--B--","g");
|
|
var RGfronter = new RegExp("--A--fronter--B--","g");
|
|
var RGuser = new RegExp("--A--user--B--","g");
|
|
var RGpass = new RegExp("--A--pass--B--","g");
|
|
var RGlead_id = new RegExp("--A--lead_id--B--","g");
|
|
var RGcampaign = new RegExp("--A--campaign--B--","g");
|
|
var RGphone_login = new RegExp("--A--phone_login--B--","g");
|
|
var RGgroup = new RegExp("--A--group--B--","g");
|
|
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
|
|
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
|
|
var RGepoch = new RegExp("--A--epoch--B--","g");
|
|
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
|
|
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
|
|
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
|
|
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
|
|
var RGsession_id = new RegExp("--A--session_id--B--","g");
|
|
|
|
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
|
|
encoded = encoded.replace(RGsource_id, SCsource_id);
|
|
encoded = encoded.replace(RGlist_id, SClist_id);
|
|
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
|
|
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
|
|
encoded = encoded.replace(RGphone_code, SCphone_code);
|
|
encoded = encoded.replace(RGphone_number, SCphone_number);
|
|
encoded = encoded.replace(RGtitle, SCtitle);
|
|
encoded = encoded.replace(RGfirst_name, SCfirst_name);
|
|
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
|
|
encoded = encoded.replace(RGlast_name, SClast_name);
|
|
encoded = encoded.replace(RGaddress1, SCaddress1);
|
|
encoded = encoded.replace(RGaddress2, SCaddress2);
|
|
encoded = encoded.replace(RGaddress3, SCaddress3);
|
|
encoded = encoded.replace(RGcity, SCcity);
|
|
encoded = encoded.replace(RGstate, SCstate);
|
|
encoded = encoded.replace(RGprovince, SCprovince);
|
|
encoded = encoded.replace(RGpostal_code, SCpostal_code);
|
|
encoded = encoded.replace(RGcountry_code, SCcountry_code);
|
|
encoded = encoded.replace(RGgender, SCgender);
|
|
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
|
|
encoded = encoded.replace(RGalt_phone, SCalt_phone);
|
|
encoded = encoded.replace(RGemail, SCemail);
|
|
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
|
|
encoded = encoded.replace(RGcomments, SCcomments);
|
|
encoded = encoded.replace(RGfullname, SCfullname);
|
|
encoded = encoded.replace(RGfronter, SCfronter);
|
|
encoded = encoded.replace(RGuser, SCuser);
|
|
encoded = encoded.replace(RGpass, SCpass);
|
|
encoded = encoded.replace(RGlead_id, SClead_id);
|
|
encoded = encoded.replace(RGcampaign, SCcampaign);
|
|
encoded = encoded.replace(RGphone_login, SCphone_login);
|
|
encoded = encoded.replace(RGgroup, SCgroup);
|
|
encoded = encoded.replace(RGchannel_group, SCchannel_group);
|
|
encoded = encoded.replace(RGSQLdate, SCSQLdate);
|
|
encoded = encoded.replace(RGepoch, SCepoch);
|
|
encoded = encoded.replace(RGuniqueid, SCuniqueid);
|
|
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
|
|
encoded = encoded.replace(RGserver_ip, SCserver_ip);
|
|
encoded = encoded.replace(RGSIPexten, SCSIPexten);
|
|
encoded = encoded.replace(RGsession_id, SCsession_id);
|
|
}
|
|
decoded=encoded; // simple no ?
|
|
decoded = decoded.replace(RGnl, "<BR>");
|
|
// while (i < encoded.length) {
|
|
// var ch = encoded.charAt(i);
|
|
// if (ch == "%") {
|
|
// if (i < (encoded.length-2)
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
|
|
// decoded += unescape( encoded.substr(i,3) );
|
|
// i += 3;
|
|
// } else {
|
|
// alert( 'Bad escape combo near ...' + encoded.substr(i) );
|
|
// decoded += "%[ERR]";
|
|
// i++;
|
|
// }
|
|
// } else {
|
|
// decoded += ch;
|
|
// i++;
|
|
// }
|
|
// } // while
|
|
// decoded = decoded.replace(RGnl, "<BR>");
|
|
//
|
|
return false;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Taken form php.net Angelos
|
|
function utf8_decode(utftext) {
|
|
var string = "";
|
|
var i = 0;
|
|
var c = c1 = c2 = 0;
|
|
|
|
while ( i < utftext.length ) {
|
|
|
|
c = utftext.charCodeAt(i);
|
|
|
|
if (c < 128) {
|
|
string += String.fromCharCode(c);
|
|
i++;
|
|
}
|
|
else if((c > 191) && (c < 224)) {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
string += String.fromCharCode(((c & 31) << 6) | (c2 & 63));
|
|
i += 2;
|
|
}
|
|
else {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
c3 = utftext.charCodeAt(i+2);
|
|
string += String.fromCharCode(((c & 15) << 12) | ((c2 & 63) << 6) | (c3 & 63));
|
|
i += 3;
|
|
}
|
|
|
|
}
|
|
|
|
return string;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// phone number format
|
|
function phone_number_format(formatphone) {
|
|
// customer_local_time, status date display 9999999999
|
|
// vdc_header_phone_format
|
|
// US_DASH 000-000-0000 - USA dash separated phone number<BR>
|
|
// US_PARN (000)000-0000 - USA dash separated number with area code in parenthesis<BR>
|
|
// UK_DASH 00 0000-0000 - UK dash separated phone number with space after city code<BR>
|
|
// AU_SPAC 000 000 000 - Australia space separated phone number<BR>
|
|
// IT_DASH 0000-000-000 - Italy dash separated phone number<BR>
|
|
// FR_SPAC 00 00 00 00 00 - France space separated phone number<BR>
|
|
var regUS_DASHphone = new RegExp("US_DASH","g");
|
|
var regUS_PARNphone = new RegExp("US_PARN","g");
|
|
var regUK_DASHphone = new RegExp("UK_DASH","g");
|
|
var regAU_SPACphone = new RegExp("AU_SPAC","g");
|
|
var regIT_DASHphone = new RegExp("IT_DASH","g");
|
|
var regFR_SPACphone = new RegExp("FR_SPAC","g");
|
|
var status_display_number = formatphone;
|
|
var dispnum = formatphone;
|
|
if (vdc_header_phone_format.match(regUS_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + '-' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_PARNphone))
|
|
{
|
|
var status_display_number = '(' + dispnum.substring(0,3) + ')' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUK_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regAU_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + ' ' + dispnum.substring(3,6) + ' ' + dispnum.substring(6,9);
|
|
}
|
|
if (vdc_header_phone_format.match(regIT_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,4) + '-' + dispnum.substring(4,7) + '-' + dispnum.substring(8,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regFR_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,4) + ' ' + dispnum.substring(4,6) + ' ' + dispnum.substring(6,8) + ' ' + dispnum.substring(8,10);
|
|
}
|
|
|
|
return status_display_number;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame out of the way and change the link to maximize
|
|
function DispoMinimize()
|
|
{
|
|
showDiv('DispoButtonHideA');
|
|
showDiv('DispoButtonHideB');
|
|
showDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 340;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\">maximize</a>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame to the top and change the link to minimize
|
|
function DispoMaximize()
|
|
{
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\">minimize</a>";
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Show the groups selection span
|
|
function OpeNGrouPSelectioN()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("YOU MUST BE PAUSED TO CHANGE GROUPS");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CloserSelectBox')
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the CBcommentsBox span upon click
|
|
function CBcommentsBoxhide()
|
|
{
|
|
CBentry_time = '';
|
|
CBcallback_time = '';
|
|
CBuser = '';
|
|
CBcomments = '';
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "";
|
|
hideDiv('CBcommentsBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the EAcommentsBox span upon click
|
|
function EAcommentsBoxhide(minimizetask)
|
|
{
|
|
hideDiv('EAcommentsBox');
|
|
if (minimizetask=='YES')
|
|
{showDiv('EAcommentsMinBox');}
|
|
else
|
|
{hideDiv('EAcommentsMinBox');}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Show the EAcommentsBox span upon click
|
|
function EAcommentsBoxshow()
|
|
{
|
|
showDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populating the date field in the callback frame prior to submission
|
|
function CB_date_pick(taskdate)
|
|
{
|
|
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submitting the callback date and time to the system
|
|
function CallBackDatE_submit()
|
|
{
|
|
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
|
|
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
|
|
if (CallBackDatEForM.length < 2)
|
|
{alert("You must choose a date");}
|
|
else
|
|
{
|
|
|
|
<?
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
|
|
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
|
|
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
|
|
// var CallBackTimEHouRIDX = CallBackTimEHouRFORM.value;
|
|
|
|
var CallBackTimEMinuteSFORM = document.getElementById('CBT_minute');
|
|
var CallBackTimEMinuteS = CallBackTimEMinuteSFORM[CallBackTimEMinuteSFORM.selectedIndex].text;
|
|
// var CallBackTimEMinuteSIDX = CallBackTimEMinuteSFORM.value;
|
|
|
|
var CallBackTimEAmpMFORM = document.getElementById('CBT_ampm');
|
|
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
|
|
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
|
|
|
|
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
|
|
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
|
|
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
|
|
|
|
CallBackTimEHouRFORM.selectedIndex = '0';
|
|
CallBackTimEMinuteSFORM.selectedIndex = '0';
|
|
CallBackTimEAmpMFORM.selectedIndex = '1';
|
|
<?
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
|
|
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
|
|
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
|
|
|
|
document.vicidial_form.CBT_hour.value = '01';
|
|
document.vicidial_form.CBT_minute.value = '00';
|
|
document.vicidial_form.CBT_ampm.value = 'PM';
|
|
|
|
<?
|
|
}
|
|
?>
|
|
if (CallBackTimEHouR == '12')
|
|
{
|
|
if (CallBackTimEAmpM == 'AM')
|
|
{
|
|
CallBackTimEHouR = '00';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (CallBackTimEAmpM == 'PM')
|
|
{
|
|
CallBackTimEHouR = CallBackTimEHouR * 1;
|
|
CallBackTimEHouR = (CallBackTimEHouR + 12);
|
|
}
|
|
}
|
|
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
|
|
|
|
if (document.vicidial_form.CallBackOnlyMe.checked==true)
|
|
{
|
|
CallBackrecipient = 'USERONLY';
|
|
}
|
|
else
|
|
{
|
|
CallBackrecipient = 'ANYONE';
|
|
}
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = "Select a Date Below";
|
|
document.vicidial_form.CallBackOnlyMe.checked=false;
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
|
|
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
|
|
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
hideDiv('CallBackSelectBox');
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function WrapupFinish()
|
|
{
|
|
wrapup_counter=999;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// GLOBAL FUNCTIONS
|
|
function begin_all_refresh()
|
|
{
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
|
|
all_refresh();
|
|
}
|
|
function start_all_refresh()
|
|
{
|
|
if (VICIDiaL_closer_login_checked==0)
|
|
{
|
|
hideDiv('NothingBox');
|
|
hideDiv('CBcommentsBox');
|
|
hideDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
hideDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
hideDiv('MainPanel');
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('LogouTBox');
|
|
hideDiv('AgenTDisablEBoX');
|
|
hideDiv('CustomerGoneBox');
|
|
hideDiv('NoneInSessionBox');
|
|
hideDiv('WrapupBox');
|
|
hideDiv('TransferMain');
|
|
hideDiv('WelcomeBoxA');
|
|
hideDiv('CallBackSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
hideDiv('CallBacKsLisTBox');
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
hideDiv('PauseCodeSelectBox');
|
|
if (agentonly_callbacks != '1')
|
|
{hideDiv('CallbacksButtons');}
|
|
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
|
|
if (agentcall_manual != '1')
|
|
{hideDiv('ManuaLDiaLButtons');}
|
|
if (callholdstatus != '1')
|
|
{hideDiv('AgentStatusCalls');}
|
|
if (agentcallsstatus != '1')
|
|
{hideDiv('AgentStatusSpan');}
|
|
if ( ( (auto_dial_level > 0) && (dial_method != "INBOUND_MAN") ) || (manual_dial_preview < 1) )
|
|
{clearDiv('DiaLLeaDPrevieW');}
|
|
if (alt_phone_dialing != 1)
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (volumecontrol_active != '1')
|
|
{hideDiv('VolumeControlSpan');}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
|
|
document.vicidial_form.LeadLookuP.checked=true;
|
|
|
|
if (agent_pause_codes_active=='Y')
|
|
{
|
|
document.getElementById("PauseCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PauseCodeSelectContent_create();return false;\">ENTER A PAUSE CODE</a>";
|
|
}
|
|
if (VICIDiaL_allow_closers < 1)
|
|
{
|
|
document.getElementById("LocalCloser").style.visibility = 'hidden';
|
|
}
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Recording\">";
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VU_closer_default_blended == 1)
|
|
{document.vicidial_form.CloserSelectBlended.checked=true}
|
|
showDiv('CloserSelectBox');
|
|
var CloserSelecting = 1;
|
|
CloserSelectContent_create();
|
|
}
|
|
else
|
|
{
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
var CloserSelecting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
dial_method = "MANUAL";
|
|
auto_dial_level=0;
|
|
starting_dial_level=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
}
|
|
}
|
|
VICIDiaL_closer_login_checked = 1;
|
|
}
|
|
else
|
|
{
|
|
|
|
var WaitingForNextStep=0;
|
|
if (CloserSelecting==1) {WaitingForNextStep=1;}
|
|
if (open_dispo_screen==1)
|
|
{
|
|
wrapup_counter=0;
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
showDiv('WrapupBox');
|
|
document.getElementById("WrapupTimer").innerHTML = wrapup_seconds;
|
|
wrapup_waiting=1;
|
|
}
|
|
CustomerData_update();
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
showDiv('DispoSelectBox');
|
|
DispoSelectContent_create('','ReSET');
|
|
WaitingForNextStep=1;
|
|
open_dispo_screen=0;
|
|
LIVE_default_xfer_group = default_xfer_group;
|
|
LIVE_campaign_recording = campaign_recording;
|
|
LIVE_campaign_rec_filename = campaign_rec_filename;
|
|
document.getElementById("DispoSelectPhonE").innerHTML = document.vicidial_form.phone_number.value;
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Call";
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
if (AgentDispoing==1)
|
|
{
|
|
WaitingForNextStep=1;
|
|
check_for_conf_calls(session_id, '0');
|
|
}
|
|
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
|
|
if ( (custchannellive < -30) && (lastcustchannel.length > 3) ) {CustomerChanneLGone();}
|
|
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
|
|
if ( (nochannelinsession > 16) && (check_n > 15) ) {NoneInSession();}
|
|
if (WaitingForNextStep==0)
|
|
{
|
|
// check for live channels in conference room and get current datetime
|
|
check_for_conf_calls(session_id, '0');
|
|
if (agentonly_callbacks == '1')
|
|
{CB_count_check++;}
|
|
|
|
if (AutoDialWaiting == 1)
|
|
{
|
|
check_for_auto_incoming();
|
|
}
|
|
// look for a channel name for the manually dialed call
|
|
if (MD_channel_look==1)
|
|
{
|
|
ManualDialCheckChanneL(XDcheck);
|
|
}
|
|
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
|
|
{
|
|
CalLBacKsCounTCheck();
|
|
CB_count_check=0;
|
|
}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
VD_live_call_secondS++;
|
|
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
|
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
|
}
|
|
if (XD_live_customer_call==1)
|
|
{
|
|
XD_live_call_secondS++;
|
|
document.vicidial_form.xferlength.value = XD_live_call_secondS;
|
|
}
|
|
if (HKdispo_display > 0)
|
|
{
|
|
if ( (HKdispo_display == 3) && (HKfinish==1) )
|
|
{
|
|
HKfinish=0;
|
|
DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
if (HKdispo_display == 1)
|
|
{
|
|
if (hot_keys_active==1)
|
|
{showDiv('HotKeyEntriesBox');}
|
|
hideDiv('HotKeyActionBox');
|
|
}
|
|
HKdispo_display--;
|
|
}
|
|
if (all_record == 'YES')
|
|
{
|
|
if (all_record_count < allcalls_delay)
|
|
{all_record_count++;}
|
|
else
|
|
{
|
|
conf_send_recording('MonitorConf',session_id ,'');
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
}
|
|
}
|
|
|
|
|
|
if (active_display==1)
|
|
{
|
|
check_s = check_n.toString();
|
|
if ( (check_s.match(/00$/)) || (check_n<2) )
|
|
{
|
|
// check_for_conf_calls();
|
|
}
|
|
}
|
|
if (check_n<2)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
// check_for_live_calls();
|
|
check_s = check_n.toString();
|
|
if ( (park_refresh > 0) && (check_s.match(/0$|5$/)) )
|
|
{
|
|
// parked_calls_display_refresh();
|
|
}
|
|
}
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
document.getElementById("WrapupTimer").innerHTML = (wrapup_seconds - wrapup_counter);
|
|
wrapup_counter++;
|
|
if ( (wrapup_counter > wrapup_seconds) && (document.getElementById("WrapupBox").style.visibility == 'visible') )
|
|
{
|
|
wrapup_waiting=0;
|
|
hideDiv('WrapupBox');
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
setTimeout("all_refresh()", refresh_interval);
|
|
}
|
|
function all_refresh()
|
|
{
|
|
epoch_sec++;
|
|
check_n++;
|
|
var year= t.getYear()
|
|
var month= t.getMonth()
|
|
month++;
|
|
var daym= t.getDate()
|
|
var hours = t.getHours();
|
|
var min = t.getMinutes();
|
|
var sec = t.getSeconds();
|
|
var regMSdate = new RegExp("MS_","g");
|
|
var regUSdate = new RegExp("US_","g");
|
|
var regEUdate = new RegExp("EU_","g");
|
|
var regALdate = new RegExp("AL_","g");
|
|
var regAMPMdate = new RegExp("AMPM","g");
|
|
if (year < 1000) {year+=1900}
|
|
if (month< 10) {month= "0" + month}
|
|
if (daym< 10) {daym= "0" + daym}
|
|
if (hours < 10) {hours = "0" + hours;}
|
|
if (min < 10) {min = "0" + min;}
|
|
if (sec < 10) {sec = "0" + sec;}
|
|
var Tyear = (year-2000);
|
|
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
|
|
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
|
|
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
|
|
|
|
var status_date = '';
|
|
var status_time = hours + ":" + min + ":" + sec;
|
|
if (vdc_header_date_format.match(regMSdate))
|
|
{
|
|
status_date = year + "-" + month + "-" + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regUSdate))
|
|
{
|
|
status_date = month + "/" + daym + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regEUdate))
|
|
{
|
|
status_date = daym + "/" + month + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regALdate))
|
|
{
|
|
var statusmon='';
|
|
if (mon == 1) {statusmon = "JAN";}
|
|
if (mon == 2) {statusmon = "FEB";}
|
|
if (mon == 3) {statusmon = "MAR";}
|
|
if (mon == 4) {statusmon = "APR";}
|
|
if (mon == 5) {statusmon = "MAY";}
|
|
if (mon == 6) {statusmon = "JUN";}
|
|
if (mon == 7) {statusmon = "JLY";}
|
|
if (mon == 8) {statusmon = "AUG";}
|
|
if (mon == 9) {statusmon = "SEP";}
|
|
if (mon == 10) {statusmon = "OCT";}
|
|
if (mon == 11) {statusmon = "NOV";}
|
|
if (mon == 12) {statusmon = "DEC";}
|
|
|
|
status_date = statusmon + " " + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (hours == 12) {AMPM = 'PM';}
|
|
if (hours == 0) {AMPM = 'AM'; hours = '12';}
|
|
if (hours > 12) {hours = (hours - 12); AMPM = 'PM';}
|
|
status_time = hours + ":" + min + ":" + sec + " " + AMPM;
|
|
}
|
|
|
|
document.getElementById("status").innerHTML = status_date + " " + status_time + display_message;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
|
|
var AMPM = 'AM';
|
|
var customer_gmt_diff = (customer_gmt - local_gmt);
|
|
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
|
|
var UnixTimeMSc = (UnixTimec * 1000);
|
|
c.setTime(UnixTimeMSc);
|
|
var Cyear= c.getYear()
|
|
var Cmon= c.getMonth()
|
|
Cmon++;
|
|
var Cdaym= c.getDate()
|
|
var Chours = c.getHours();
|
|
var Cmin = c.getMinutes();
|
|
var Csec = c.getSeconds();
|
|
if (Cyear < 1000) {Cyear+=1900}
|
|
if (Cmon < 10) {Cmon= "0" + Cmon}
|
|
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
|
|
if (Chours < 10) {Chours = "0" + Chours;}
|
|
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
|
|
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
|
|
if (Cmin < 10) {Cmin = "0" + Cmin;}
|
|
if (Csec < 10) {Csec = "0" + Csec;}
|
|
|
|
var customer_date = '';
|
|
var customer_time = Chours + ":" + Cmin + ":" + Csec;
|
|
if (vdc_customer_date_format.match(regMSdate))
|
|
{
|
|
customer_date = Cyear + "-" + Cmon + "-" + Cdaym;
|
|
}
|
|
if (vdc_customer_date_format.match(regUSdate))
|
|
{
|
|
customer_date = Cmon + "/" + Cdaym + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regEUdate))
|
|
{
|
|
customer_date = Cdaym + "/" + Cmon + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regALdate))
|
|
{
|
|
var customermon='';
|
|
if (Cmon == 1) {customermon = "JAN";}
|
|
if (Cmon == 2) {customermon = "FEB";}
|
|
if (Cmon == 3) {customermon = "MAR";}
|
|
if (Cmon == 4) {customermon = "APR";}
|
|
if (Cmon == 5) {customermon = "MAY";}
|
|
if (Cmon == 6) {customermon = "JUN";}
|
|
if (Cmon == 7) {customermon = "JLY";}
|
|
if (Cmon == 8) {customermon = "AUG";}
|
|
if (Cmon == 9) {customermon = "SEP";}
|
|
if (Cmon == 10) {customermon = "OCT";}
|
|
if (Cmon == 11) {customermon = "NOV";}
|
|
if (Cmon == 12) {customermon = "DEC";}
|
|
|
|
customer_date = customermon + " " + Cdaym + " ";
|
|
}
|
|
if (vdc_customer_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (Chours == 12) {AMPM = 'PM';}
|
|
if (Chours == 0) {AMPM = 'AM'; Chours = '12';}
|
|
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
|
|
customer_time = Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
|
|
}
|
|
|
|
var customer_local_time = customer_date + " " + customer_time;
|
|
document.vicidial_form.custdatetime.value = customer_local_time;
|
|
|
|
}
|
|
start_all_refresh();
|
|
}
|
|
function pause() // Pauses the refreshing of the lists
|
|
{active_display=2; display_message=" - ACTIVE DISPLAY PAUSED - ";}
|
|
function start() // resumes the refreshing of the lists
|
|
{active_display=1; display_message='';}
|
|
function faster() // lowers by 1000 milliseconds the time until the next refresh
|
|
{
|
|
if (refresh_interval>1001)
|
|
{refresh_interval=(refresh_interval - 1000);}
|
|
}
|
|
function slower() // raises by 1000 milliseconds the time until the next refresh
|
|
{
|
|
refresh_interval=(refresh_interval + 1000);
|
|
}
|
|
|
|
// activeext-specific functions
|
|
function activeext_force_refresh() // forces immediate refresh of list content
|
|
{getactiveext();}
|
|
function activeext_order_asc() // changes order of activeext list to ascending
|
|
{
|
|
activeext_order="asc"; getactiveext();
|
|
desc_order_HTML ='<a href="#" onclick="activeext_order_desc();return false;">ORDER</a>';
|
|
document.getElementById("activeext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function activeext_order_desc() // changes order of activeext list to descending
|
|
{
|
|
activeext_order="desc"; getactiveext();
|
|
asc_order_HTML ='<a href="#" onclick="activeext_order_asc();return false;">ORDER</a>';
|
|
document.getElementById("activeext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
|
|
// busytrunk-specific functions
|
|
function busytrunk_force_refresh() // forces immediate refresh of list content
|
|
{getbusytrunk();}
|
|
function busytrunk_order_asc() // changes order of busytrunk list to ascending
|
|
{
|
|
busytrunk_order="asc"; getbusytrunk();
|
|
desc_order_HTML ='<a href="#" onclick="busytrunk_order_desc();return false;">ORDER</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busytrunk_order_desc() // changes order of busytrunk list to descending
|
|
{
|
|
busytrunk_order="desc"; getbusytrunk();
|
|
asc_order_HTML ='<a href="#" onclick="busytrunk_order_asc();return false;">ORDER</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busytrunkhangup_force_refresh() // forces immediate refresh of list content
|
|
{busytrunkhangup();}
|
|
|
|
// busyext-specific functions
|
|
function busyext_force_refresh() // forces immediate refresh of list content
|
|
{getbusyext();}
|
|
function busyext_order_asc() // changes order of busyext list to ascending
|
|
{
|
|
busyext_order="asc"; getbusyext();
|
|
desc_order_HTML ='<a href="#" onclick="busyext_order_desc();return false;">ORDER</a>';
|
|
document.getElementById("busyext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busyext_order_desc() // changes order of busyext list to descending
|
|
{
|
|
busyext_order="desc"; getbusyext();
|
|
asc_order_HTML ='<a href="#" onclick="busyext_order_asc();return false;">ORDER</a>';
|
|
document.getElementById("busyext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busylocalhangup_force_refresh() // forces immediate refresh of list content
|
|
{busylocalhangup();}
|
|
|
|
|
|
// functions to hide and show different DIVs
|
|
function showDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'visible';
|
|
}
|
|
}
|
|
function hideDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'hidden';
|
|
}
|
|
}
|
|
function clearDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> LEAD PREVIEW<BR></font>";
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> ALT PHONE DIAL<BR></font>";
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
function buildDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
var buildDivHTML = "";
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> LEAD PREVIEW<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_preview_dial==1)
|
|
{document.vicidial_form.LeadPreview.checked=true}
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> ALT PHONE DIAL<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_alt_dial==1)
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
}
|
|
|
|
function conf_channels_detail(divvar)
|
|
{
|
|
if (divvar == 'SHOW')
|
|
{
|
|
conf_channels_xtra_display = 1;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\">Hide conference call channel information</a>";
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
else
|
|
{
|
|
conf_channels_xtra_display = 0;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\">Show conference call channel information</a><BR><BR> ";
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
}
|
|
|
|
function HotKeys(HKstate)
|
|
{
|
|
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
|
|
{
|
|
showDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 1;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><IMG SRC=\"./images/vdc_XB_hotkeysactive.gif\" border=0 alt=\"HOT KEYS ACTIVE\"></a>";
|
|
}
|
|
else
|
|
{
|
|
hideDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 0;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><IMG SRC=\"./images/vdc_XB_hotkeysactive_OFF.gif\" border=0 alt=\"HOT KEYS INACTIVE\"></a>";
|
|
}
|
|
}
|
|
|
|
function ShoWTransferMain(showxfervar,showoffvar)
|
|
{
|
|
if (VU_vicidial_transfers == '1')
|
|
{
|
|
if (showxfervar == 'ON')
|
|
{
|
|
var xfer_height = <?=$HTheight ?>;
|
|
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
|
|
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
|
|
document.getElementById("TransferMain").style.top = xfer_height;
|
|
HKbutton_allowed = 0;
|
|
showDiv('TransferMain');
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES');\"><IMG SRC=\"./images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer - Conference\"></a>";
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'SELECTED ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=1 name=XfeRGrouP class=\"cust_form\" id=XfeRGrouP>" + live_XfeR_HTML + "</select>";
|
|
}
|
|
else
|
|
{
|
|
HKbutton_allowed = 1;
|
|
hideDiv('TransferMain');
|
|
if (showoffvar == 'YES')
|
|
{
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"./images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer - Conference\"></a>";
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (showxfervar != 'OFF')
|
|
{
|
|
alert('YOU DO NOT HAVE PERMISSIONS TO TRANSFER CALLS');
|
|
}
|
|
}
|
|
}
|
|
|
|
function MainPanelToFront(resumevar)
|
|
{
|
|
document.getElementById("MainTable").style.backgroundColor="#E0C2D6";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="#E0C2D6";
|
|
hideDiv('ScriptPanel');
|
|
showDiv('MainPanel');
|
|
if (resumevar != 'NO')
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
else
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (auto_dial_alt_dial==1)
|
|
{
|
|
auto_dial_alt_dial=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
clearDiv('DiaLLeaDPrevieW');
|
|
}
|
|
}
|
|
}
|
|
panel_bgcolor='#E0C2D6';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
function ScriptPanelToFront()
|
|
{
|
|
showDiv('ScriptPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="#FFE7D0";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="#FFE7D0";
|
|
panel_bgcolor='#FFE7D0';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
</script>
|
|
|
|
|
|
<style type="text/css">
|
|
<!--
|
|
div.scroll_callback {height: 300px; width: 620px; overflow: scroll;}
|
|
div.scroll_list {height: 400px; width: 140px; overflow: scroll;}
|
|
div.scroll_script {height: <?=$SSheight ?>px; width: <?=$SDwidth ?>px; background: #FFF5EC; overflow: scroll; font-size: 12px; font-family: sans-serif;}
|
|
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
|
|
.body_text {font-size: 13px; font-family: sans-serif;}
|
|
.queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red}
|
|
.queue_text {font-size: 12px; font-family: sans-serif; color: black}
|
|
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
|
|
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
|
|
.body_small {font-size: 11px; font-family: sans-serif;}
|
|
.body_tiny {font-size: 10px; font-family: sans-serif;}
|
|
.log_text {font-size: 11px; font-family: monospace;}
|
|
.log_text_red {font-size: 11px; font-family: monospace; font-weight: bold; background: #FF3333}
|
|
.log_title {font-size: 12px; font-family: monospace; font-weight: bold;}
|
|
.sd_text {font-size: 16px; font-family: sans-serif; font-weight: bold;}
|
|
.sh_text {font-size: 14px; font-family: sans-serif; font-weight: bold;}
|
|
.sb_text {font-size: 12px; font-family: sans-serif;}
|
|
.sk_text {font-size: 11px; font-family: sans-serif;}
|
|
.skb_text {font-size: 13px; font-family: sans-serif; font-weight: bold;}
|
|
.ON_conf {font-size: 11px; font-family: monospace; color: black; background: #FFFF99}
|
|
.OFF_conf {font-size: 11px; font-family: monospace; color: black; background: #FFCC77}
|
|
.cust_form {font-family: sans-serif; font-size: 10px; overflow: hidden}
|
|
.cust_form_text {font-family: sans-serif; font-size: 10px; overflow: auto}
|
|
|
|
-->
|
|
</style>
|
|
<?
|
|
echo "</head>\n";
|
|
|
|
|
|
?>
|
|
<BODY onload="begin_all_refresh();" onunload="BrowserCloseLogout();">
|
|
<FORM name=vicidial_form>
|
|
<span style="position:absolute;left:0px;top:0px;z-index:2;" id="Header">
|
|
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=<?=$MNwidth ?> MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
|
|
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
|
|
<INPUT TYPE=HIDDEN NAME=extension>
|
|
<font class="queue_text">
|
|
<? echo "Logged in as User: $VD_login on Phone: $SIP_user to campaign: $VD_campaign \n"; ?>
|
|
<span id="agentchannelSPAN"></span>
|
|
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
|
|
<? if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">GROUPS</a> \n";} ?>
|
|
<? echo "<a href=\"#\" onclick=\"LogouT();return false;\">LOGOUT</a>\n"; ?>
|
|
</TD></TR></TABLE>
|
|
</SPAN>
|
|
|
|
<span style="position:absolute;left:0px;top:13px;z-index:1;" id="Tabs">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?=$MNwidth ?> height=30>
|
|
<TR VALIGN=TOP ALIGN=LEFT>
|
|
<TD ALIGN=LEFT WIDTH=115><A HREF="#" onclick="MainPanelToFront('NO');"><IMG SRC="./images/vdc_tab_vicidial.gif" ALT="VICIDIAL" WIDTH=115 HEIGHT=30 BORDER=0></A></TD>
|
|
<TD ALIGN=LEFT WIDTH=105><A HREF="#" onclick="ScriptPanelToFront();"><IMG SRC="./images/vdc_tab_script.gif" ALT="SCRIPT" WIDTH=105 HEIGHT=30 BORDER=0></A></TD>
|
|
<TD WIDTH=<?=$HSwidth ?> VALIGN=MIDDLE ALIGN=CENTER><font class="body_text"> <span id=status>LIVE</span> session ID: <span id=sessionIDspan></span> <span id=AgentStatusCalls></span></TD>
|
|
<TD WIDTH=109><IMG SRC="./images/agc_live_call_OFF.gif" NAME=livecall ALT="Live Call" WIDTH=109 HEIGHT=30 BORDER=0></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:3;" id="WelcomeBoxA">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=<?=$HKwidth ?>><TR><TD align=center><BR><span id="WelcomeBoxAt">VICIDIAL</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?=$MBheight ?>px;z-index:12;" id="ManuaLDiaLButtons"><font class="body_text">
|
|
<span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO');return false;">MANUAL DIAL</a></span> <a href="#" onclick="NeWManuaLDiaLCalL('FAST');return false;">FAST DIAL</a><BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?=$CBheight ?>px;z-index:13;" id="CallbacksButtons"><font class="body_text">
|
|
<span id="CBstatusSpan">X ACTIVE CALLBACKS</span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:500px;top:<?=$CBheight ?>px;z-index:14;" id="PauseCodeButtons"><font class="body_text">
|
|
<span id="PauseCodeLinkSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?=$SCwidth ?>px;top:49px;z-index:18;" id="SecondSspan"><font class="body_text"> seconds:
|
|
<span id="SecondSDISP"> </span>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?=$AMwidth ?>px;top:<?=$AMheight ?>px;z-index:22;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
|
|
<?
|
|
if ($PreseT_DiaL_LinKs)
|
|
{
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_a_DiaL();return false;\"><font class=\"body_tiny\">D1 - DIAL</font></a>\n";
|
|
echo "<BR>\n";
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_b_DiaL();return false;\"><font class=\"body_tiny\">D2 - DIAL</font></a>\n";
|
|
}
|
|
else {echo "<BR>\n";}
|
|
?>
|
|
<BR><BR>
|
|
<span id="AgentMuteSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:38;" id="CallBacKsLisTBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> CALLBACKS FOR AGENT <? echo $VD_login ?>:<BR>Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.
|
|
<BR>
|
|
<div class="scroll_callback" id="CallBacKsLisT"></div>
|
|
<BR>
|
|
<a href="#" onclick="CalLBacKsLisTCheck();return false;">Refresh</a>
|
|
|
|
<a href="#" onclick="hideDiv('CallBacKsLisTBox');return false;">Go Back</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:39;" id="NeWManuaLDiaLBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> NEW MANUAL DIAL LEAD FOR <? echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Enter information below for the new lead you wish to call.
|
|
<BR>
|
|
<?
|
|
if (eregi("X",dial_prefix))
|
|
{
|
|
echo "Note: a dial prefix of $dial_prefix will be added to the beginning of this number<BR>\n";
|
|
}
|
|
?>
|
|
Note: all new manual dial leads will go into list <? echo $manual_dial_list_id ?><BR><BR>
|
|
<table><tr>
|
|
<td align=right><font class="body_text"> Dial Code: </td>
|
|
<td align=left><font class="body_text"><input type=text size=7 maxlength=10 name=MDDiaLCodE class="cust_form" value="1"> (This is usually a 1 in the USA-Canada)</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Phone Number: </td>
|
|
<td align=left><font class="body_text">
|
|
<input type=text size=14 maxlength=12 name=MDPhonENumbeR class="cust_form" value=""> (12 digits max - digits only)
|
|
</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Search Existing Leads: </td>
|
|
<td align=left><font class="body_text"><input type=checkbox name=LeadLookuP size=1 value="0"> (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)</td>
|
|
</tr><tr>
|
|
|
|
<td align=right colspan=2><BR><BR>If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there.<BR> </td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Dial Override: </td>
|
|
<td align=left><font class="body_text"><input type=text size=24 maxlength=20 name=MDDiaLOverridE class="cust_form" value=""> (digits only please)
|
|
</td>
|
|
</tr></table>
|
|
<BR>
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT();return false;">Dial Now</a>
|
|
|
|
<a href="#" onclick="hideDiv('NeWManuaLDiaLBox');return false;">Go Back</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$CBheight ?>px;z-index:19;" id="VolumeControlSpan"><span id="VolumeUpSpan"><IMG SRC="./images/vdc_volume_up_off.gif" BORDER=0></span><BR><span id="VolumeDownSpan"><IMG SRC="./images/vdc_volume_down_off.gif" BORDER=0></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:35px;top:<?=$CBheight ?>px;z-index:20;" id="AgentStatusSpan"><font class="body_text">
|
|
Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="AgentStatusDiaLs"></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:21;" id="TransferMain">
|
|
<table bgcolor="#CCCCFF" width=<?=$XFwidth ?>><tr>
|
|
<td align=left>
|
|
<div class="text_input" id="TransferMaindiv">
|
|
<font class="body_text">
|
|
<IMG SRC="./images/vdc_XB_header.gif" border=0 alt="Transfer - Conference"><BR>
|
|
<span id="XfeRGrouPLisT"><select size=1 name=XfeRGrouP class="cust_form"><option>-- SELECT A GROUP TO SEND YOUR CALL TO --</option></select></span>
|
|
|
|
<span STYLE="background-color: #CCCCCC" id="LocalCloser"><IMG SRC="./images/vdc_XB_localcloser_OFF.gif" border=0 alt="LOCAL CLOSER"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupXferLine"><IMG SRC="./images/vdc_XB_hangupxferline_OFF.gif" border=0 alt="Hangup Xfer Line"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="./images/vdc_XB_hangupbothlines.gif" border=0 alt="Hangup Both Lines"></a></span>
|
|
|
|
<BR>
|
|
|
|
<IMG SRC="./images/vdc_XB_number.gif" border=0 alt="Number to call"> <input type=text size=15 name=xfernumber maxlength=25 class="cust_form">
|
|
<input type=hidden name=xferuniqueid>
|
|
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> DIAL OVERRIDE</font>
|
|
<span STYLE="background-color: #CCCCCC" id="Leave3WayCall"><IMG SRC="./images/vdc_XB_leave3waycall_OFF.gif" border=0 alt="LEAVE 3-WAY CALL"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindTransfer"><IMG SRC="./images/vdc_XB_blindtransfer_OFF.gif" border=0 alt="Dial Blind Transfer"></span>
|
|
<a href="#" onclick="DtMf_PreSet_a();return false;"><font class="body_tiny">D1</font></a>
|
|
<a href="#" onclick="DtMf_PreSet_b();return false;"><font class="body_tiny">D2</font></a>
|
|
|
|
<BR>
|
|
|
|
<IMG SRC="./images/vdc_XB_seconds.gif" border=0 alt="seconds"> <input type=text size=2 name=xferlength maxlength=4 class="cust_form">
|
|
<IMG SRC="./images/vdc_XB_channel.gif" border=0 alt="channel"> <input type=text size=12 name=xferchannel maxlength=100 class="cust_form">
|
|
<span STYLE="background-color: #CCCCCC" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES');return false;"><IMG SRC="./images/vdc_XB_dialwithcustomer.gif" border=0 alt="Dial With Customer"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial();return false;"><IMG SRC="./images/vdc_XB_parkcustomerdial.gif" border=0 alt="Park Customer Dial"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindVMail"><IMG SRC="./images/vdc_XB_ammessage_OFF.gif" border=0 alt="Blind Transfer VMail Message"></span>
|
|
</font>
|
|
</div>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:23;" id="HotKeyActionBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD height=70><font class="sh_text"> Lead Dispositioned As: </font><BR><BR><CENTER>
|
|
<font class="sd_text"><span id="HotKeyDispo"> - </span></font></CENTER>
|
|
</TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:24;" id="HotKeyEntriesBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD width=200><font class="sh_text"> Disposition Hot Keys: </font></td><td colspan=2>
|
|
<font class="body_small">When active, simply press the keyboard key for the desired disposition for this call. The call will then be hungup and dispositioned automatically:</font></td></tr><tr>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxA"><? echo $HKboxA ?></span>
|
|
</font></TD>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxB"><? echo $HKboxB ?></span>
|
|
</font></TD>
|
|
<TD><font class="sk_text">
|
|
<span id="HotKeyBoxC"><? echo $HKboxC ?></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:25;" id="CBcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Previous Callback Information: </font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
|
|
</tr><tr>
|
|
<TD><font class="sk_text">
|
|
<span id="CBcommentsBoxA"></span><BR>
|
|
<span id="CBcommentsBoxB"></span><BR>
|
|
<span id="CBcommentsBoxC"></span><BR>
|
|
</font></TD>
|
|
<TD width=320><font class="sk_text">
|
|
<span id="CBcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:26;" id="EAcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Extended Alt Phone Information: </font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="EAcommentsBoxhide('YES');return false;">minimize</a> </font></td>
|
|
</tr><tr>
|
|
<TD VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxC"></span><BR>
|
|
<span id="EAcommentsBoxB"></span><BR>
|
|
</font></TD>
|
|
<TD width=320 VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxA"></span><BR>
|
|
<span id="EAcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:695px;top:<?=$HTheight ?>px;z-index:27;" id="EAcommentsMinBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=40 height=20>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sk_text"><a href="#" onclick="EAcommentsBoxshow();return false;">maximize</a> <BR>Alt Phone Info</font></td>
|
|
</tr></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:12px;z-index:28;" id="NoneInSessionBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center> Noone is in your session: <span id="NoneInSessionID"></span><BR>
|
|
<a href="#" onclick="NoneInSessionOK();return false;">Go Back</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="NoneInSessionCalL();return false;">Call Agent Again</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:29;" id="CustomerGoneBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center> Customer has hung up: <span id="CustomerGoneChanneL"></span><BR>
|
|
<a href="#" onclick="CustomerGoneOK();return false;">Go Back</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="CustomerGoneHangup();return false;">Finish and Disposition Call</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:30;" id="WrapupBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=550><TR><TD align=center> Call Wrapup: <span id="WrapupTimer"></span> seconds remaining in wrapup<BR><BR>
|
|
<span id="WrapupMessage"><?=$wrapup_message ?></span>
|
|
<BR><BR>
|
|
<a href="#" onclick="WrapupFinish();return false;">Finish Wrapup and Move On</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:31;" id="AgenTDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center>Your session has been disabled<BR><a href="#" onclick="LogouT();return false;">LOGOUT</a><BR><BR><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Go Back</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:32;" id="LogouTBox">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center><BR><span id="LogouTBoxLink">LOGOUT</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:70px;z-index:33;" id="DispoButtonHideA">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:138px;z-index:34;" id="DispoButtonHideB">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top> </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="DispoButtonHideC">
|
|
<table border=0 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=47><TR><TD align=center VALIGN=top>Any changes made to the customer information below at this time will not be comitted, You must change customer information before you Hangup the call. </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="DispoSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> DISPOSITION CALL :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Hangup Again</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()">minimize</a></span><BR>
|
|
<span id="DispoSelectContent"> End-of-call Disposition Selection </span>
|
|
<input type=hidden name=DispoSelection><BR>
|
|
<input type=checkbox name=DispoSelectStop size=1 value="0"> PAUSE AGENT DIALING <BR>
|
|
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">CLEAR FORM</a> |
|
|
<a href="#" onclick="DispoSelect_submit();return false;">SUBMIT</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="WeBForMDispoSelect_submit();return false;">WEB FORM SUBMIT</a>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:42;" id="PauseCodeSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> SELECT A PAUSE CODE :<BR>
|
|
<span id="PauseCodeSelectContent"> Pause Code Selection </span>
|
|
<input type=hidden name=PauseCodeSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:1000px;z-index:43;" id="GENDERhideFORieALT"></span>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:37;" id="CallBackSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> Select a CallBack Date :<span id="CallBackDatE"></span><BR>
|
|
<input type=hidden name=CallBackDatESelectioN ID="CallBackDatESelectioN">
|
|
<input type=hidden name=CallBackTimESelectioN ID="CallBackTimESelectioN">
|
|
<span id="CallBackDatEPrinT">Select a Date Below</span>
|
|
<span id="CallBackTimEPrinT"></span>
|
|
Hour:
|
|
<SELECT SIZE=1 NAME="CBT_hour" ID="CBT_hour">
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
</select>
|
|
Minutes:
|
|
<SELECT SIZE=1 NAME="CBT_minute" ID="CBT_minute">
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
</select>
|
|
|
|
<SELECT SIZE=1 NAME="CBT_ampm" ID="CBT_ampm">
|
|
<option>AM</option>
|
|
<option selected>PM</option>
|
|
</select> <BR>
|
|
<?
|
|
if ($agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe id=CallBackOnlyMe size=1 value=\"0\"> MY CALLBACK ONLY <BR>";}
|
|
?>
|
|
CB Comments: <input type=text name="CallBackCommenTsField" id="CallBackCommenTsField" size=50><BR><BR>
|
|
|
|
<a href="#" onclick="CallBackDatE_submit();return false;">SUBMIT</a><BR><BR>
|
|
<span id="CallBackDateContent"><?echo"$CCAL_OUT"?></span>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:40;" id="CloserSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> CLOSER INBOUND GROUP SELECTION <BR>
|
|
<span id="CloserSelectContent"> Closer Inbound Group Selection </span>
|
|
<input type=hidden name=CloserSelectList><BR>
|
|
<input type=checkbox name=CloserSelectBlended size=1 value="0"> BLENDED CALLING(outbound activated) <BR>
|
|
<a href="#" onclick="CloserSelectContent_create();return false;">RESET</a> |
|
|
<a href="#" onclick="CloserSelect_submit();return false;">SUBMIT</a>
|
|
<BR><BR><BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:41;" id="NothingBox">
|
|
<BUTTON Type=button name="inert_button"><img src="./images/blank.gif"></BUTTON>
|
|
<span id="DiaLLeaDPrevieWHide">Channel</span>
|
|
<span id="DiaLDiaLAltPhonEHide">Channel</span>
|
|
<?
|
|
if (!$agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe size=1 value=\"0\"> MY CALLBACK ONLY <BR>";}
|
|
?>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:154px;top:65px;z-index:17;" id="ScriptPanel">
|
|
<table border=0 bgcolor="#FFE7D0" width=<?=$SSwidth ?> height=<?=$SSheight ?>><TR><TD align=left valign=top><font class="sb_text"><div class="scroll_script" id="ScriptContents">VICIDIAL SCRIPT</div></font></TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?>
|
|
<span style="position:absolute;left:<?=$HKwidth ?>px;top:<?=$HKheight ?>px;z-index:16;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><IMG SRC="./images/vdc_XB_hotkeysactive_OFF.gif" border=0 alt="HOT KEYS INACTIVE"></a></span>
|
|
<? } ?>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:<?=$HKheight ?>px;z-index:15;" id="MaiNfooterspan">
|
|
<table BGCOLOR="#E0C2D6" id="MaiNfooter" width=<?=$MNwidth ?>><tr height=32><td height=32><font face="Arial,Helvetica" size=1>VICIDIAL web-client version: <? echo $version ?> BUILD: <? echo $build ?> Server: <? echo $server_ip ?> </font><BR>
|
|
<font class="body_small"><span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');">Show conference call channel information</a><BR><BR> </span></font></td><td align=right height=32>
|
|
</td></tr>
|
|
<tr><td colspan=3><span id="outboundcallsspan"></span></td></tr>
|
|
|
|
<tr><td colspan=3>
|
|
<font class="body_small">
|
|
<span style="position:absolute;left:0px;top:700px;z-index:66;" id="debugbottomspan"></span>
|
|
</font>
|
|
</td></tr>
|
|
</TABLE>
|
|
</span>
|
|
|
|
|
|
<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
|
|
<span style="position:absolute;left:0px;top:46px;z-index:10;" id="MainPanel">
|
|
<TABLE border=0 BGCOLOR="#E0C2D6" width=<?=$MNwidth ?> id="MainTable">
|
|
<TR><TD colspan=3><font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
|
|
<tr><td colspan=3><span id="busycallsdebug"></span></td></tr>
|
|
<tr><td width=150 align=left valign=top>
|
|
<font class="body_text"><center>
|
|
<span STYLE="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','');"><IMG SRC="./images/vdc_LB_dialnextnumber_OFF.gif" border=0 alt="Dial Next Number"></a></span><BR>
|
|
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type=checkbox name=LeadPreview size=1 value="0"> LEAD PREVIEW<BR></font></span>
|
|
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type=checkbox name=DiaLAltPhonE size=1 value="0"> ALT PHONE DIAL<BR></font></span>
|
|
|
|
<!--
|
|
<?
|
|
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> LEAD PREVIEW<BR></font>";}
|
|
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> ALT PHONE DIAL<BR></font>";}
|
|
|
|
|
|
?> -->
|
|
RECORDING FILE:<BR>
|
|
</center>
|
|
<font class="body_tiny"><span id="RecorDingFilename"></span></font><BR>
|
|
RECORD ID: <font class="body_small"><span id="RecorDID"></span></font><BR>
|
|
<center>
|
|
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','');return false;\">Record</a> -->
|
|
<span STYLE="background-color: #CCCCCC" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf',session_id,'');return false;"><IMG SRC="./images/vdc_LB_startrecording.gif" border=0 alt="Start Recording"></a></span><BR>
|
|
<span id="SpacerSpanA"><IMG SRC="./images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFFFFF" id="WebFormSpan"><IMG SRC="./images/vdc_LB_webform_OFF.gif" border=0 alt="Web Form"></span><BR>
|
|
<span id="SpacerSpanB"><IMG SRC="./images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkControl"><IMG SRC="./images/vdc_LB_parkcall_OFF.gif" border=0 alt="Park Call"></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="XferControl"><IMG SRC="./images/vdc_LB_transferconf_OFF.gif" border=0 alt="Transfer - Conference"></span><BR>
|
|
<span id="SpacerSpanC"><IMG SRC="./images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFCCFF" id="HangupControl"><IMG SRC="./images/vdc_LB_hangupcustomer_OFF.gif" border=0 alt="Hangup Customer"></span><BR>
|
|
<span id="SpacerSpanD"><IMG SRC="./images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<div class="text_input" id="SendDTMFdiv"><span STYLE="background-color: #CCCCCC" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id);return false;"><IMG SRC="./images/vdc_LB_senddtmf.gif" border=0 alt="Send DTMF" align=bottom></a> <input type=text size=5 name=conf_dtmf class="cust_form" value="" maxlength=50></div></span><BR>
|
|
</center>
|
|
</font>
|
|
</td>
|
|
<td width=<?=$SDwidth ?> align=left valign=top>
|
|
<input type=hidden name=lead_id value="">
|
|
<input type=hidden name=list_id value="">
|
|
<input type=hidden name=called_count value="">
|
|
<input type=hidden name=gmt_offset_now value="">
|
|
<input type=hidden name=gender value="">
|
|
<input type=hidden name=date_of_birth value="">
|
|
<input type=hidden name=country_code value="">
|
|
<input type=hidden name=uniqueid value="">
|
|
<input type=hidden name=callserverip value="">
|
|
<input type=hidden name=SecondS value="">
|
|
<div class="text_input" id="MainPanelCustInfo">
|
|
<table><tr>
|
|
<td align=right></td>
|
|
<td align=left><font class="body_text"> Cust Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> Channel: <input type=text size=20 name=callchannel class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td colspan=2 align=center> Customer Information: <span id="CusTInfOSpaN"></span></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Title: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=title maxlength=4 class="cust_form" value=""> First: <input type=text size=17 name=first_name maxlength=30 class="cust_form" value=""> MI: <input type=text size=1 name=middle_initial maxlength=1 class="cust_form" value=""> Last: <input type=text size=23 name=last_name maxlength=30 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Address1: </td>
|
|
<td align=left><font class="body_text"><input type=text size=50 name=address1 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Address2: </td>
|
|
<td align=left><font class="body_text"><input type=text size=17 name=address2 maxlength=100 class="cust_form" value=""> Address3: <input type=text size=25 name=address3 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> City: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=city maxlength=50 class="cust_form" value=""> State: <input type=text size=2 name=state maxlength=2 class="cust_form" value=""> PostCode: <input type=text size=9 name=postal_code maxlength=10 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Province: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=province maxlength=50 class="cust_form" value=""> Vendor ID: <input type=text size=15 name=vendor_lead_code maxlength=20 class="cust_form" value=""> Gender: <span id="GENDERhideFORie"><select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select></span></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Phone: </td>
|
|
<td align=left><font class="body_text">
|
|
<?
|
|
if ($disable_alter_custphone=='Y')
|
|
{
|
|
echo "<font class=\"body_text\"><span id=phone_numberDISP> </span></font>";
|
|
echo "<input type=hidden name=phone_number value=\"\">";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=text size=11 name=phone_number maxlength=12 class=\"cust_form\" value=\"\">";
|
|
}
|
|
?>
|
|
|
|
|
|
DialCode: <input type=text size=4 name=phone_code maxlength=10 class="cust_form" value=""> Alt. Phone: <input type=text size=11 name=alt_phone maxlength=12 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Show: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=security_phrase maxlength=100 class="cust_form" value=""> Email: <input type=text size=25 name=email maxlength=70 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right valign=top><font class="body_text"> Comments: </td>
|
|
<td align=left>
|
|
<font class="body_text">
|
|
<?
|
|
if ( ($multi_line_comments) )
|
|
{echo "<TEXTAREA NAME=comments ROWS=2 COLS=65 class=\"cust_form_text\" value=\"\"></TEXTAREA>\n";}
|
|
else
|
|
{echo "<input type=text size=65 name=comments maxlength=255 class=\"cust_form\" value=\"\">\n";}
|
|
?>
|
|
</font>
|
|
</td>
|
|
</tr></table>
|
|
</div>
|
|
</font>
|
|
</td>
|
|
<td width=1 align=center>
|
|
</td>
|
|
</tr>
|
|
<tr><td align=left colspan=3 height=<?=$BPheight ?>>
|
|
</td></tr>
|
|
<tr><td align=left colspan=3>
|
|
</td></tr>
|
|
|
|
</td></tr>
|
|
|
|
</span>
|
|
<!-- END ********* Here is the main VICIDIAL display panel -->
|
|
|
|
|
|
</TD></TR></TABLE>
|
|
</FORM>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?
|
|
|
|
exit;
|
|
|
|
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
|