mattf
4a44e08def
added API functions for hangup and dispo to agent interface added campaign option for queue calls waiting count git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
39 lines
1.4 KiB
Plaintext
39 lines
1.4 KiB
Plaintext
AGENT API DOCUMENT 2008-07-03
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This document describes the functions of an API(Application Programming Interface)
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for the VICIDIAL Agent screen. This functionality will be rather limited at first
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and will be built upon as critical functions are identified and programmed into it.
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API functions:
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external_hangup - sends command to hangup the current phone call for one specific agent(Hangup Customer)
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external_status - sends command to set the disposition for one specific agent and move on to next call
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New scripts:
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/agc/api.php - the script that is accessed to execute commands
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Example URL strings for API calls:
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http://server/agc/api.php?user=6666&pass=1234&agent_user=1000&function=external_hangup&value=1
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http://server/agc/api.php?user=6666&pass=1234&agent_user=1000&function=external_status&value=A
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Example MySQL queries for executing API functions:
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update vicidial_live_agents set external_hangup=1 where user='1000';
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update vicidial_live_agents set external_status='A' where user='1000';
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update vicidial_live_agents set status='PAUSED' where user='1000';
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Database changes:
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ALTER TABLE vicidial_live_agents ADD external_hangup VARCHAR(1) default '';
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ALTER TABLE vicidial_live_agents ADD external_status VARCHAR(6) default '';
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ALTER TABLE vicidial_users ADD vdc_agent_api_access ENUM('0','1') default '0';
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ALTER TABLE system_settings ADD vdc_agent_api_active ENUM('0','1') default '0';
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