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87687bc38784c484805c822e6d9b5db53d6824de
agc_2-X/www/vicidial/AST_IVRstats.php
T
mattf 87687bc387 Changed all reports and admin screens to use one of two header templates 
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported

git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 05:01:54 +00:00

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19 KiB
PHP
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<?
# AST_IVRstats.php
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 81026-2026 - First build
# 81107-0341 - Added time range and option and 15-minute increment graph
# 81107-1148 - Added average times and totals
# 81108-0922 - Added no-callerID and unique caller counts
# 90310-2056 - Admin header
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
$stmt="select group_id from vicidial_inbound_groups;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
$LISTgroups[$i]='---NONE---';
$i++;
$groups_to_print++;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$LISTgroups[$i] =$row[0];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?
if ($shift == 'RANGE')
{
$query_date_BEGIN = "$query_date";
$query_date_END = "$end_date";
}
else
{
$EXquery_date = explode(' ',$query_date);
$query_date = "$EXquery_date[0]";
$EXend_date = explode(' ',$end_date);
$end_date = "$EXend_date[0]";
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
}
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: IVR Stats</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
if ($DB > 0)
{
echo "<BR>\n";
echo "$group_ct|$group_string|$group_SQL\n";
echo "<BR>\n";
echo "$shift|$query_date|$end_date\n";
echo "<BR>\n";
}
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
echo "Date Range:<BR>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date_BEGIN\">\n";
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date_END\">\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "Inbound Groups: \n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (ereg("\|$LISTgroups[$o]\|",$group_string))
{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
else
{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
echo "<a href=\"./AST_CLOSERstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">CLOSER REPORT</a> \n";
echo "</FONT>\n";
echo "</TD></TR>\n";
echo "<TR><TD>\n";
#echo "<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#echo "</SELECT>\n";
echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "<option value=\"RANGE\">RANGE</option>\n";
echo "</SELECT>\n";
echo " &nbsp; <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if ($groups_to_print < 1)
{
echo "\n\n";
echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}
else
{
echo "VICIDIAL: IVR Stats: $group_string $NOW_TIME\n";
$TOTALcalls=0;
$NOCALLERIDcalls=0;
$UNIQUEcallers=0;
$totFLOWivr_time=0;
$totFLOWtotal_time=0;
##### Grab all records for the IVR for the specified time period
$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$logs_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $logs_to_print)
{
$row=mysql_fetch_row($rslt);
$uniqueid[$p] = $row[0];
$extension[$p] = $row[1];
$start_time[$p] = $row[2];
$comment_a[$p] = $row[3];
$comment_b[$p] = $row[4];
$comment_d[$p] = $row[5];
$epoch[$p] = $row[6];
$phone_ext[$p] = $row[7];
$p++;
}
### create the call flow of all calls by uniqueid
$last_uniqueid='';
$first_epoch='';
$last_epoch='';
$p=0;
$r=-1;
while ($p < $logs_to_print)
{
if ($DB > 0) {echo "$p|$uniqueid[$p]|$comment_b[$p]";}
if ($last_uniqueid === "$uniqueid[$p]")
{
$unique_calls[$r] .= "----------$comment_b[$p]";
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
$last_epoch[$r]=$epoch[$p];
}
else
{
$r++;
$caller_id[$r]=$phone_ext[$p];
if (strlen($phone_ext[$p])<2)
{$NOCALLERIDcalls++;}
else
{
if (!ereg("_$phone_ext[$p]_",$unique_callerIDs))
{
$unique_callerIDs .= "_$phone_ext[$p]_";
$UNIQUEcallers++;
}
}
$first_epoch[$r]=$epoch[$p];
$last_epoch[$r]=$epoch[$p];
$unique_calls[$r] = $comment_b[$p];
$FLOWuniqueid[$r] = "$uniqueid[$p]";
$last_uniqueid = "$uniqueid[$p]";
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
}
$p++;
}
### sort call flows for counting
$RAWunique_calls = $unique_calls;
if ($logs_to_print > 0)
{sort($unique_calls);}
### count each unique call flow
$last_Suniqueid='';
$p=-1;
$s=0;
while ($s <= $r)
{
if ($DB > 0) {echo "$s|$unique_calls[$s]\n";}
if ($last_Suniqueid === "$unique_calls[$s]")
{
$STunique_calls_count[$p]++;
}
else
{
$p++;
$STunique_calls[$p] = $unique_calls[$s];
$last_Suniqueid = "$unique_calls[$s]";
$STunique_calls_count[$p]=1;
}
$s++;
}
### put call flows and counts together for sorting again
$TOTALcalls=0;
$s=0;
while ($s <= $p)
{
$TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
$s++;
}
#### PRINT TOTAL CALLS INTO THIS IVR
echo "\n";
echo "Calls taken into this IVR: $TOTALcalls\n";
echo "Calls with no CallerID: $NOCALLERIDcalls\n";
echo "Unique Callers: $UNIQUEcallers\n";
echo "\n";
### sort call flows for counting
if ($p > 0)
{rsort($FLOWunique_calls);}
### put call flows and counts together for sorting again
$RUC_ct = count($RAWunique_calls);
$s=0;
while ($s <= $p)
{
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$t=0;
while ($t < $RUC_ct)
{
if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
{
$FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
if ($last_epoch[$t] <= $first_epoch[$t]) {$last_epoch[$t] = ($first_epoch[$t] + 5);}
else {$last_epoch[$t] = ($last_epoch[$t] + 10);}
$FLOWivr_time[$s] = ($FLOWivr_time[$s] + ($last_epoch[$t] - $first_epoch[$t]));
}
$t++;
}
$s++;
}
### put call flows and counts together for sorting again
$s=0;
echo "+--------+--------+--------+--------+------+------+\n";
echo "| | | QUEUE | QUEUE | IVR | TOTAL|\n";
echo "| IVR | QUEUE | DROP | DROP | AVG | AVG |\n";
echo "| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH\n";
echo "+--------+--------+--------+--------+------+------+------------\n";
while ($s <= $p)
{
$vcl_statuses = $MT;
$FLOWdrop[$s]=0;
$FLOWtotal[$s]=0;
$FLOWdropPCT[$s]=0;
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
##### Grab all records for the IVR for the specified time period
$stmt="select status,length_in_sec from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and uniqueid IN($FLOWunique_calls_list[$s]);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$vcl_statuses_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $vcl_statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$vcl_statuses[$w] = $row[0];
if ( (ereg("DROP",$vcl_statuses[$w])) or (ereg("XDROP",$vcl_statuses[$w])) )
{$FLOWdrop[$s]++;}
$FLOWclose_time[$s] = ($FLOWclose_time[$s] + $row[1]);
$FLOWtotal[$s]++;
$w++;
}
if ( ($FLOWtotal[$s] > 0) and ($FLOWdrop[$s] > 0) )
{
$FLOWdropPCT[$s] = ( ($FLOWdrop[$s] / $FLOWtotal[$s]) * 100);
$FLOWdropPCT[$s] = round($FLOWdropPCT[$s], 2);
}
$FLOWsummary[0] = sprintf("%6s", $FLOWsummary[0]);
$FLOWtotal[$s] = sprintf("%6s", $FLOWtotal[$s]);
$FLOWdrop[$s] = sprintf("%6s", $FLOWdrop[$s]);
$FLOWdropPCT[$s] = sprintf("%6s", $FLOWdropPCT[$s]);
$FLOWsummary[1] = ereg_replace('----------',' / ',$FLOWsummary[1]);
$FLOWtotal_time[$s] = ($FLOWivr_time[$s] + $FLOWclose_time[$s]);
$avgFLOWivr_time[$s] = ($FLOWivr_time[$s] / $FLOWsummary[0]);
$avgFLOWivr_time[$s] = round($avgFLOWivr_time[$s], 0);
$avgFLOWivr_time[$s] = sprintf("%4s", $avgFLOWivr_time[$s]);
$avgFLOWtotal_time[$s] = ($FLOWtotal_time[$s] / $FLOWsummary[0]);
$avgFLOWtotal_time[$s] = round($avgFLOWtotal_time[$s], 0);
$avgFLOWtotal_time[$s] = sprintf("%4s", $avgFLOWtotal_time[$s]);
$totFLOWtotal_time = ($totFLOWtotal_time + $FLOWtotal_time[$s]);
$totFLOWivr_time = ($totFLOWivr_time + $FLOWivr_time[$s]);
$totFLOWtotal = ($totFLOWtotal + $FLOWtotal[$s]);
$totFLOWdrop = ($totFLOWdrop + $FLOWdrop[$s]);
echo "| $FLOWsummary[0] | $FLOWtotal[$s] | $FLOWdrop[$s] | $FLOWdropPCT[$s]%| $avgFLOWivr_time[$s] | $avgFLOWtotal_time[$s] | $FLOWsummary[1]\n";
$s++;
}
$TOTALcalls = sprintf("%6s", $TOTALcalls);
$totFLOWtotal = sprintf("%6s", $totFLOWtotal);
$totFLOWdrop = sprintf("%6s", $totFLOWdrop);
if ( ($totFLOWivr_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWivr_time = ($totFLOWivr_time / $TOTALcalls);}
$TavgFLOWivr_time = round($TavgFLOWivr_time, 0);
$TavgFLOWivr_time = sprintf("%4s", $TavgFLOWivr_time);
if ( ($totFLOWtotal_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWtotal_time = ($totFLOWtotal_time / $TOTALcalls);}
$TavgFLOWtotal_time = round($TavgFLOWtotal_time, 0);
$TavgFLOWtotal_time = sprintf("%4s", $TavgFLOWtotal_time);
if ( ($totFLOWtotal < 1) or ($totFLOWdrop < 1) )
{$totFLOWdropPCT = '0';}
else
{
$totFLOWdropPCT = (($totFLOWdrop / $totFLOWtotal) * 100);
$totFLOWdropPCT = round($totFLOWdropPCT, 0);
}
$totFLOWdropPCT = sprintf("%5s", $totFLOWdropPCT);
echo "+--------+--------+--------+--------+------+------+------------\n";
echo "| $TOTALcalls | $totFLOWtotal | $totFLOWdrop | $totFLOWdropPCT% | $TavgFLOWivr_time | $TavgFLOWtotal_time |\n";
echo "+--------+--------+--------+--------+------+------+\n";
##############################
######### TIME STATS
echo "\n";
echo "---------- TIME STATS\n";
echo "<FONT SIZE=0>\n";
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:00:00' and start_time <= '$query_date $h:14:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:15:00' and start_time <= '$query_date $h:29:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:30:00' and start_time <= '$query_date $h:44:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:45:00' and start_time <= '$query_date $h:59:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$h++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
echo "| HOUR |$call_scale| TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= 102) {echo " "; $k++;}
echo "| $hour_count[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
echo "*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 101) {echo " "; $char_counter++;}
echo "| $hour_count[$i] |\n";
}
$i++;
$h++;
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds\n";
}
?>
</PRE>
</TD></TR></TABLE>
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