ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
88579fd67ed74a8d87abcd0fc2dff2d442fa6bca
agc_2-X/www/vicidial/AST_CLOSERstats.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

1739 lines
64 KiB
PHP
Raw Blame History

<?php
# AST_CLOSERstats.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 60905-1326 - Added queue time stats
# 71008-1436 - Added shift to be defined in dbconnect.php
# 71025-0021 - Added status breakdown
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80709-0331 - Added time stats to call statuses
# 80722-2149 - Added Status Category stats
# 81015-0705 - Added IVR calls count
# 81024-0037 - Added multi-select inbound-groups
# 81105-2118 - Added Answered calls 15-minute breakdown
# 81109-2340 - Added custom indicators section
# 90116-1040 - Rewrite of the 15-minute sections to speed it up and allow multi-day calculations
# 90310-2037 - Admin header
# 90508-0644 - Changed to PHP long tags
# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
# 90801-0921 - Added in-group name to pulldown
# 91214-0955 - Added INITIAL QUEUE POSITION BREAKDOWN
# 100206-1454 - Fixed TMR(service level) calculation
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100709-1809 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100913-1634 - Added DID option to select by DIDs instead of In-groups
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
require("dbconnect.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DID"])) {$DID=$_GET["DID"];}
elseif (isset($_POST["DID"])) {$DID=$_POST["DID"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$MT[0]='0';
if (strlen($shift)<2) {$shift='ALL';}
$report_name = 'Inbound Report';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$gmt_conf_ct = mysql_num_rows($rslt);
$dst = date("I");
if ($gmt_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$local_gmt = $row[0];
$epoch_offset = (($local_gmt + $dst) * 3600);
}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select group_id,group_name,8 from vicidial_inbound_groups order by group_id;";
if ($DID=='Y')
{$stmt="select did_pattern,did_description,did_id from vicidial_inbound_dids order by did_pattern;";}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
$LISTgroups[$i]='---NONE---';
$i++;
$groups_to_print++;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$LISTgroups[$i] = $row[0];
$LISTgroup_names[$i] = $row[1];
$LISTgroup_ids[$i] = $row[2];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
if ($DB > 0)
{
echo "<BR>\n";
echo "$group_ct|$group_string|$group_SQL\n";
echo "<BR>\n";
echo "$shift|$query_date|$end_date\n";
echo "<BR>\n";
}
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=HIDDEN NAME=DID VALUE=\"$DID\">\n";
echo "Date Range:<BR>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
if ($DID=='Y')
{echo "Inbound DIDs: \n";}
else
{echo "Inbound Groups: \n";}
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (ereg("\|$LISTgroups[$o]\|",$group_string))
{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
else
{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
if ($DID!='Y')
{
echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
echo "<a href=\"./AST_IVRstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">IVR REPORT</a> | \n";
}
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
echo "</FONT>\n";
echo "</TD></TR>\n";
echo "<TR><TD>\n";
#echo "<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#echo "</SELECT>\n";
echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT>\n";
echo " &nbsp; <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if ($groups_to_print < 1)
{
echo "\n\n";
if ($DID=='Y')
{echo "PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT\n";}
else
{echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";}
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
echo "Inbound Call Stats: $group_string $NOW_TIME\n";
if ($DID=='Y')
{
$stmt="select did_id from vicidial_inbound_dids where did_pattern IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$dids_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $dids_to_print)
{
$row=mysql_fetch_row($rslt);
$did_id[$i] = $row[0];
$did_SQL .= "'$row[0]',";
$i++;
}
$did_SQL = eregi_replace(",$",'',$did_SQL);
if (strlen($did_SQL)<3) {$did_SQL="''";}
$stmt="select uniqueid from vicidial_did_log where did_id IN($did_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$unids_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $unids_to_print)
{
$row=mysql_fetch_row($rslt);
$unid_SQL .= "'$row[0]',";
$i++;
}
$unid_SQL = eregi_replace(",$",'',$unid_SQL);
if (strlen($unid_SQL)<3) {$unid_SQL="''";}
if ($DB > 0)
{echo "|$did_SQL|$unid_SQL|\n";}
}
if ($group_ct > 1)
{
echo "\n";
echo "---------- MULTI-GROUP BREAKDOWN:\n";
if ($DID=='Y')
{
echo "+----------------------+---------+---------+---------+---------+\n";
echo "| DID | CALLS | DROPS | DROP % | IVR |\n";
echo "+----------------------+---------+---------+---------+---------+\n";
}
else
{
echo "+----------------------+---------+---------+---------+---------+\n";
echo "| IN-GROUP | CALLS | DROPS | DROP % | IVR |\n";
echo "+----------------------+---------+---------+---------+---------+\n";
}
$i=0;
while($i < $group_ct)
{
$did_id[$i]='0';
$DIDunid_SQL='';
$stmt="select did_id from vicidial_inbound_dids where did_pattern='$group[$i]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$Sdids_to_print = mysql_num_rows($rslt);
if ($Sdids_to_print > 0)
{
$row=mysql_fetch_row($rslt);
$did_id[$i] = $row[0];
}
$stmt="select uniqueid from vicidial_did_log where did_id='$did_id[$i]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$DIDunids_to_print = mysql_num_rows($rslt);
$k=0;
while ($k < $DIDunids_to_print)
{
$row=mysql_fetch_row($rslt);
$DIDunid_SQL .= "'$row[0]',";
$k++;
}
$DIDunid_SQL = eregi_replace(",$",'',$DIDunid_SQL);
if (strlen($DIDunid_SQL)<3) {$DIDunid_SQL="''";}
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
if ($DID=='Y')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowx=mysql_fetch_row($rslt);
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null) and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
$groupDISPLAY = sprintf("%20s", $group[$i]);
$gTOTALcalls = sprintf("%7s", $row[0]);
$gIVRcalls = sprintf("%7s", $rowx[0]);
$gDROPcalls = sprintf("%7s", $rowy[0]);
if ( ($gDROPcalls < 1) or ($gTOTALcalls < 1) )
{$gDROPpercent = '0';}
else
{
$gDROPpercent = (($gDROPcalls / $gTOTALcalls) * 100);
$gDROPpercent = round($gDROPpercent, 2);
}
$gDROPpercent = sprintf("%6s", $gDROPpercent);
echo "| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
$i++;
}
echo "+----------------------+---------+---------+---------+---------+\n";
}
echo "\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND');";
if ($DID=='Y')
{
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND') and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
if ($DID=='Y')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowx=mysql_fetch_row($rslt);
$TOTALcalls = sprintf("%10s", $row[0]);
$IVRcalls = sprintf("%10s", $rowx[0]);
$TOTALsec = $row[1];
if ( ($row[0] < 1) or ($TOTALsec < 1) )
{$average_call_seconds = ' 0';}
else
{
$average_call_seconds = ($TOTALsec / $row[0]);
$average_call_seconds = round($average_call_seconds, 0);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
}
$ANSWEREDcalls = sprintf("%10s", $rowy[0]);
if ( ($ANSWEREDcalls < 1) or ($TOTALcalls < 1) )
{$ANSWEREDpercent = '0';}
else
{
$ANSWEREDpercent = (($ANSWEREDcalls / $TOTALcalls) * 100);
$ANSWEREDpercent = round($ANSWEREDpercent, 0);
}
if ( ($rowy[0] < 1) or ($ANSWEREDcalls < 1) )
{$average_answer_seconds = ' 0';}
else
{
$average_answer_seconds = ($rowy[1] / $rowy[0]);
$average_answer_seconds = round($average_answer_seconds, 2);
$average_answer_seconds = sprintf("%10s", $average_answer_seconds);
}
echo "Total calls taken in to this In-Group: $TOTALcalls\n";
echo "Average Call Length for all Calls: $average_call_seconds seconds\n";
echo "Answered Calls: $ANSWEREDcalls $ANSWEREDpercent%\n";
echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
echo "\n";
echo "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
{$DROPpercent = '0';}
else
{
$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 0);
}
if ( ($row[0] < 1) or ($row[1] < 1) )
{
$average_hold_seconds = ' 0';
}
else
{
$average_hold_seconds = ($row[1] / $row[0]);
$average_hold_seconds = round($average_hold_seconds, 0);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
}
if ( ($ANSWEREDcalls < 1) or ($DROPcalls < 1) )
{$DROP_ANSWEREDpercent = '0';}
else
{
$DROP_ANSWEREDpercent = (($DROPcalls / $ANSWEREDcalls) * 100);
$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
}
echo "Total DROP Calls: $DROPcalls $DROPpercent% drop/answered: $DROP_ANSWEREDpercent%\n";
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
if (strlen($group_SQL)>3)
{
if ($DID!='Y')
{
$stmt = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id IN($group_SQL) order by answer_sec_pct_rt_stat_one desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$Sanswer_sec_pct_rt_stat_one = $row[0];
$Sanswer_sec_pct_rt_stat_two = $row[1];
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_one and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$answer_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$answer_sec_pct_rt_stat_two = $row[0];
if ( ($ANSWEREDcalls > 0) and ($answer_sec_pct_rt_stat_one > 0) and ($answer_sec_pct_rt_stat_two > 0) )
{
$PCTanswer_sec_pct_rt_stat_one = (($answer_sec_pct_rt_stat_one / $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
#$PCTanswer_sec_pct_rt_stat_one = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_one);
$PCTanswer_sec_pct_rt_stat_two = (($answer_sec_pct_rt_stat_two / $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
}
}
}
echo "\n";
echo "---------- CUSTOM INDICATORS\n";
echo "GDE (Answered/Total calls taken in to this In-Group): $ANSWEREDpercent%\n";
echo "ACR (Dropped/Answered): $DROP_ANSWEREDpercent%\n";
if ($DID!='Y')
{
echo "TMR1 (Answered within $Sanswer_sec_pct_rt_stat_one seconds/Answered): $PCTanswer_sec_pct_rt_stat_one%\n";
echo "TMR2 (Answered within $Sanswer_sec_pct_rt_stat_two seconds/Answered): $PCTanswer_sec_pct_rt_stat_two%\n";
}
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
##############################
######### CALL QUEUE STATS
echo "\n";
echo "---------- QUEUE STATS\n";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
if ($DID=='Y')
{
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and (queue_seconds > 0) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$QUEUEcalls = sprintf("%10s", $row[0]);
if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) )
{$QUEUEpercent = '0';}
else
{
$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100);
$QUEUEpercent = round($QUEUEpercent, 0);
}
if ( ($row[0] < 1) or ($row[1] < 1) )
{$average_queue_seconds = ' 0';}
else
{
$average_queue_seconds = ($row[1] / $row[0]);
$average_queue_seconds = round($average_queue_seconds, 2);
$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds);
}
if ( ($TOTALcalls < 1) or ($row[1] < 1) )
{$average_total_queue_seconds = ' 0';}
else
{
$average_total_queue_seconds = ($row[1] / $TOTALcalls);
$average_total_queue_seconds = round($average_total_queue_seconds, 2);
$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds);
}
echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n";
echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n";
echo "Average QUEUE Length across all calls: $average_total_queue_seconds seconds\n";
##############################
######### CALL HOLD TIME BREAKDOWN IN SECONDS
$TOTALcalls = 0;
echo "\n";
echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_seconds;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
if ($row[1] == 0) {$hd_0 = ($hd_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$hd_5 = ($hd_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$hd10 = ($hd10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$hd15 = ($hd15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$hd20 = ($hd20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$hd25 = ($hd25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$hd30 = ($hd30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$hd35 = ($hd35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$hd40 = ($hd40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$hd45 = ($hd45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$hd50 = ($hd50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$hd55 = ($hd55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$hd60 = ($hd60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$hd90 = ($hd90 + $row[0]);}
if ($row[1] > 90) {$hd99 = ($hd99 + $row[0]);}
$i++;
}
$hd_0 = sprintf("%5s", $hd_0);
$hd_5 = sprintf("%5s", $hd_5);
$hd10 = sprintf("%5s", $hd10);
$hd15 = sprintf("%5s", $hd15);
$hd20 = sprintf("%5s", $hd20);
$hd25 = sprintf("%5s", $hd25);
$hd30 = sprintf("%5s", $hd30);
$hd35 = sprintf("%5s", $hd35);
$hd40 = sprintf("%5s", $hd40);
$hd45 = sprintf("%5s", $hd45);
$hd50 = sprintf("%5s", $hd50);
$hd55 = sprintf("%5s", $hd55);
$hd60 = sprintf("%5s", $hd60);
$hd90 = sprintf("%5s", $hd90);
$hd99 = sprintf("%5s", $hd99);
$TOTALcalls = sprintf("%10s", $TOTALcalls);
echo "| $hd_0 $hd_5 $hd10 $hd15 $hd20 $hd25 $hd30 $hd35 $hd40 $hd45 $hd50 $hd55 $hd60 $hd90 $hd99 | $TOTALcalls |\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
##############################
######### CALL DROP TIME BREAKDOWN IN SECONDS
$BDdropCALLS = 0;
echo "\n";
echo "---------- CALL DROP TIME BREAKDOWN IN SECONDS\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$BDdropCALLS = ($BDdropCALLS + $row[0]);
if ($row[1] == 0) {$dd_0 = ($dd_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$dd_5 = ($dd_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$dd10 = ($dd10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$dd15 = ($dd15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$dd20 = ($dd20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$dd25 = ($dd25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$dd30 = ($dd30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$dd35 = ($dd35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$dd40 = ($dd40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$dd45 = ($dd45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$dd50 = ($dd50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$dd55 = ($dd55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$dd60 = ($dd60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$dd90 = ($dd90 + $row[0]);}
if ($row[1] > 90) {$dd99 = ($dd99 + $row[0]);}
$i++;
}
$dd_0 = sprintf("%5s", $dd_0);
$dd_5 = sprintf("%5s", $dd_5);
$dd10 = sprintf("%5s", $dd10);
$dd15 = sprintf("%5s", $dd15);
$dd20 = sprintf("%5s", $dd20);
$dd25 = sprintf("%5s", $dd25);
$dd30 = sprintf("%5s", $dd30);
$dd35 = sprintf("%5s", $dd35);
$dd40 = sprintf("%5s", $dd40);
$dd45 = sprintf("%5s", $dd45);
$dd50 = sprintf("%5s", $dd50);
$dd55 = sprintf("%5s", $dd55);
$dd60 = sprintf("%5s", $dd60);
$dd90 = sprintf("%5s", $dd90);
$dd99 = sprintf("%5s", $dd99);
$BDdropCALLS = sprintf("%10s", $BDdropCALLS);
echo "| $dd_0 $dd_5 $dd10 $dd15 $dd20 $dd25 $dd30 $dd35 $dd40 $dd45 $dd50 $dd55 $dd60 $dd90 $dd99 | $BDdropCALLS |\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
##############################
######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
$BDansweredCALLS = 0;
echo "\n";
echo " CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS\n";
echo " +-------------------------------------------------------------------------------------------+------------+\n";
echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND') group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND') group by queue_seconds;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$BDansweredCALLS = ($BDansweredCALLS + $row[0]);
### Get interval totals
if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$ad10 = ($ad10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$ad15 = ($ad15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$ad20 = ($ad20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$ad25 = ($ad25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$ad30 = ($ad30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$ad35 = ($ad35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$ad40 = ($ad40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$ad45 = ($ad45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$ad50 = ($ad50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$ad55 = ($ad55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$ad60 = ($ad60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$ad90 = ($ad90 + $row[0]);}
if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
$i++;
}
### Calculate cumulative totals
$Cad_0 =$ad_0;
$Cad_5 =($Cad_0 + $ad_5);
$Cad10 =($Cad_5 + $ad10);
$Cad15 =($Cad10 + $ad15);
$Cad20 =($Cad15 + $ad20);
$Cad25 =($Cad20 + $ad25);
$Cad30 =($Cad25 + $ad30);
$Cad35 =($Cad30 + $ad35);
$Cad40 =($Cad35 + $ad40);
$Cad45 =($Cad40 + $ad45);
$Cad50 =($Cad45 + $ad50);
$Cad55 =($Cad50 + $ad55);
$Cad60 =($Cad55 + $ad60);
$Cad90 =($Cad60 + $ad90);
$Cad99 =($Cad90 + $ad99);
### Calculate interval percentages
$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0;
$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0;
if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) )
{
if ($ad_0 > 0) {$pad_0 = (($ad_0 / $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);}
if ($ad_5 > 0) {$pad_5 = (($ad_5 / $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);}
if ($ad10 > 0) {$pad10 = (($ad10 / $TOTALcalls) * 100); $pad10 = round($pad10, 0);}
if ($ad15 > 0) {$pad15 = (($ad15 / $TOTALcalls) * 100); $pad15 = round($pad15, 0);}
if ($ad20 > 0) {$pad20 = (($ad20 / $TOTALcalls) * 100); $pad20 = round($pad20, 0);}
if ($ad25 > 0) {$pad25 = (($ad25 / $TOTALcalls) * 100); $pad25 = round($pad25, 0);}
if ($ad30 > 0) {$pad30 = (($ad30 / $TOTALcalls) * 100); $pad30 = round($pad30, 0);}
if ($ad35 > 0) {$pad35 = (($ad35 / $TOTALcalls) * 100); $pad35 = round($pad35, 0);}
if ($ad40 > 0) {$pad40 = (($ad40 / $TOTALcalls) * 100); $pad40 = round($pad40, 0);}
if ($ad45 > 0) {$pad45 = (($ad45 / $TOTALcalls) * 100); $pad45 = round($pad45, 0);}
if ($ad50 > 0) {$pad50 = (($ad50 / $TOTALcalls) * 100); $pad50 = round($pad50, 0);}
if ($ad55 > 0) {$pad55 = (($ad55 / $TOTALcalls) * 100); $pad55 = round($pad55, 0);}
if ($ad60 > 0) {$pad60 = (($ad60 / $TOTALcalls) * 100); $pad60 = round($pad60, 0);}
if ($ad90 > 0) {$pad90 = (($ad90 / $TOTALcalls) * 100); $pad90 = round($pad90, 0);}
if ($ad99 > 0) {$pad99 = (($ad99 / $TOTALcalls) * 100); $pad99 = round($pad99, 0);}
if ($Cad_0 > 0) {$pCad_0 = (($Cad_0 / $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);}
if ($Cad_5 > 0) {$pCad_5 = (($Cad_5 / $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);}
if ($Cad10 > 0) {$pCad10 = (($Cad10 / $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);}
if ($Cad15 > 0) {$pCad15 = (($Cad15 / $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);}
if ($Cad20 > 0) {$pCad20 = (($Cad20 / $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);}
if ($Cad25 > 0) {$pCad25 = (($Cad25 / $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);}
if ($Cad30 > 0) {$pCad30 = (($Cad30 / $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);}
if ($Cad35 > 0) {$pCad35 = (($Cad35 / $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);}
if ($Cad40 > 0) {$pCad40 = (($Cad40 / $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);}
if ($Cad45 > 0) {$pCad45 = (($Cad45 / $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);}
if ($Cad50 > 0) {$pCad50 = (($Cad50 / $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);}
if ($Cad55 > 0) {$pCad55 = (($Cad55 / $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);}
if ($Cad60 > 0) {$pCad60 = (($Cad60 / $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);}
if ($Cad90 > 0) {$pCad90 = (($Cad90 / $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);}
if ($Cad99 > 0) {$pCad99 = (($Cad99 / $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);}
if ($Cad_0 > 0) {$ApCad_0 = (($Cad_0 / $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);}
if ($Cad_5 > 0) {$ApCad_5 = (($Cad_5 / $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);}
if ($Cad10 > 0) {$ApCad10 = (($Cad10 / $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);}
if ($Cad15 > 0) {$ApCad15 = (($Cad15 / $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);}
if ($Cad20 > 0) {$ApCad20 = (($Cad20 / $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);}
if ($Cad25 > 0) {$ApCad25 = (($Cad25 / $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);}
if ($Cad30 > 0) {$ApCad30 = (($Cad30 / $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);}
if ($Cad35 > 0) {$ApCad35 = (($Cad35 / $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);}
if ($Cad40 > 0) {$ApCad40 = (($Cad40 / $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);}
if ($Cad45 > 0) {$ApCad45 = (($Cad45 / $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);}
if ($Cad50 > 0) {$ApCad50 = (($Cad50 / $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);}
if ($Cad55 > 0) {$ApCad55 = (($Cad55 / $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);}
if ($Cad60 > 0) {$ApCad60 = (($Cad60 / $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);}
if ($Cad90 > 0) {$ApCad90 = (($Cad90 / $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);}
if ($Cad99 > 0) {$ApCad99 = (($Cad99 / $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);}
}
### Format variables
$ad_0 = sprintf("%5s", $ad_0);
$ad_5 = sprintf("%5s", $ad_5);
$ad10 = sprintf("%5s", $ad10);
$ad15 = sprintf("%5s", $ad15);
$ad20 = sprintf("%5s", $ad20);
$ad25 = sprintf("%5s", $ad25);
$ad30 = sprintf("%5s", $ad30);
$ad35 = sprintf("%5s", $ad35);
$ad40 = sprintf("%5s", $ad40);
$ad45 = sprintf("%5s", $ad45);
$ad50 = sprintf("%5s", $ad50);
$ad55 = sprintf("%5s", $ad55);
$ad60 = sprintf("%5s", $ad60);
$ad90 = sprintf("%5s", $ad90);
$ad99 = sprintf("%5s", $ad99);
$Cad_0 = sprintf("%5s", $Cad_0);
$Cad_5 = sprintf("%5s", $Cad_5);
$Cad10 = sprintf("%5s", $Cad10);
$Cad15 = sprintf("%5s", $Cad15);
$Cad20 = sprintf("%5s", $Cad20);
$Cad25 = sprintf("%5s", $Cad25);
$Cad30 = sprintf("%5s", $Cad30);
$Cad35 = sprintf("%5s", $Cad35);
$Cad40 = sprintf("%5s", $Cad40);
$Cad45 = sprintf("%5s", $Cad45);
$Cad50 = sprintf("%5s", $Cad50);
$Cad55 = sprintf("%5s", $Cad55);
$Cad60 = sprintf("%5s", $Cad60);
$Cad90 = sprintf("%5s", $Cad90);
$Cad99 = sprintf("%5s", $Cad99);
$pad_0 = sprintf("%4s", $pad_0) . '%';
$pad_5 = sprintf("%4s", $pad_5) . '%';
$pad10 = sprintf("%4s", $pad10) . '%';
$pad15 = sprintf("%4s", $pad15) . '%';
$pad20 = sprintf("%4s", $pad20) . '%';
$pad25 = sprintf("%4s", $pad25) . '%';
$pad30 = sprintf("%4s", $pad30) . '%';
$pad35 = sprintf("%4s", $pad35) . '%';
$pad40 = sprintf("%4s", $pad40) . '%';
$pad45 = sprintf("%4s", $pad45) . '%';
$pad50 = sprintf("%4s", $pad50) . '%';
$pad55 = sprintf("%4s", $pad55) . '%';
$pad60 = sprintf("%4s", $pad60) . '%';
$pad90 = sprintf("%4s", $pad90) . '%';
$pad99 = sprintf("%4s", $pad99) . '%';
$pCad_0 = sprintf("%4s", $pCad_0) . '%';
$pCad_5 = sprintf("%4s", $pCad_5) . '%';
$pCad10 = sprintf("%4s", $pCad10) . '%';
$pCad15 = sprintf("%4s", $pCad15) . '%';
$pCad20 = sprintf("%4s", $pCad20) . '%';
$pCad25 = sprintf("%4s", $pCad25) . '%';
$pCad30 = sprintf("%4s", $pCad30) . '%';
$pCad35 = sprintf("%4s", $pCad35) . '%';
$pCad40 = sprintf("%4s", $pCad40) . '%';
$pCad45 = sprintf("%4s", $pCad45) . '%';
$pCad50 = sprintf("%4s", $pCad50) . '%';
$pCad55 = sprintf("%4s", $pCad55) . '%';
$pCad60 = sprintf("%4s", $pCad60) . '%';
$pCad90 = sprintf("%4s", $pCad90) . '%';
$pCad99 = sprintf("%4s", $pCad99) . '%';
$ApCad_0 = sprintf("%4s", $ApCad_0) . '%';
$ApCad_5 = sprintf("%4s", $ApCad_5) . '%';
$ApCad10 = sprintf("%4s", $ApCad10) . '%';
$ApCad15 = sprintf("%4s", $ApCad15) . '%';
$ApCad20 = sprintf("%4s", $ApCad20) . '%';
$ApCad25 = sprintf("%4s", $ApCad25) . '%';
$ApCad30 = sprintf("%4s", $ApCad30) . '%';
$ApCad35 = sprintf("%4s", $ApCad35) . '%';
$ApCad40 = sprintf("%4s", $ApCad40) . '%';
$ApCad45 = sprintf("%4s", $ApCad45) . '%';
$ApCad50 = sprintf("%4s", $ApCad50) . '%';
$ApCad55 = sprintf("%4s", $ApCad55) . '%';
$ApCad60 = sprintf("%4s", $ApCad60) . '%';
$ApCad90 = sprintf("%4s", $ApCad90) . '%';
$ApCad99 = sprintf("%4s", $ApCad99) . '%';
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
### Format and output
$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |";
$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |";
$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |";
$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |";
echo "INTERVAL | $answeredTOTALs\n";
echo "INT % | $answeredINT_PERCENT\n";
echo "CUMULATIVE| $answeredCUMULATIVE\n";
echo "CUM % | $answeredCUM_PERCENT\n";
echo "CUM ANS % | $answeredCUM_ANS_PERCENT\n";
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
##############################
######### CALL HANGUP REASON STATS
$TOTALcalls = 0;
echo "\n";
echo "---------- CALL HANGUP REASON STATS\n";
echo "+----------------------+------------+\n";
echo "| HANGUP REASON | CALLS |\n";
echo "+----------------------+------------+\n";
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by term_reason;";
if ($DID=='Y')
{
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by term_reason;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
# if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
echo "| $reason | $REASONcount |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
echo "+----------------------+------------+\n";
echo "| TOTAL: | $TOTALcalls |\n";
echo "+----------------------+------------+\n";
##############################
######### CALL STATUS STATS
$TOTALcalls = 0;
echo "\n";
echo "---------- CALL STATUS STATS\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
echo "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by status;";
if ($DID=='Y')
{
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by status;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$STATUScount = $row[0];
$RAWstatus = $row[1];
$r=0; $foundstat=0;
while ($r < $statcats_to_print)
{
if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
$TOTALcalls = ($TOTALcalls + $row[0]);
if ( ($STATUScount < 1) or ($TOTALsec < 1) )
{$STATUSrate = 0;}
else
{$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );}
$STATUSrate = sprintf("%.2f", $STATUSrate);
$STATUShours = sec_convert($row[2],'H');
$STATUSavg_sec = ($row[2] / $STATUScount);
$STATUSavg = sec_convert($STATUSavg_sec,'H');
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
$i++;
}
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
if ( ($TOTALcalls < 1) or ($TOTALsec < 1) )
{$TOTALrate = 0;}
else
{$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );}
$TOTALrate = sprintf("%.2f", $TOTALrate);
$TOTALhours = sec_convert($TOTALsec,'H');
$TOTALavg_sec = ($TOTALsec / $TOTALcalls);
$TOTALavg = sec_convert($TOTALavg_sec,'H');
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
echo "+------------------------------------------------------+------------+------------+----------+----------+\n";
##############################
######### STATUS CATEGORY STATS
echo "\n";
echo "---------- CUSTOM STATUS CATEGORY STATS\n";
echo "+----------------------+------------+--------------------------------+\n";
echo "| CATEGORY | CALLS | DESCRIPTION |\n";
echo "+----------------------+------------+--------------------------------+\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
if ($vsc_id[$r] != 'UNDEFINED')
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
echo "| $category | $CATcount | $CATname |\n";
}
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
echo "+----------------------+------------+--------------------------------+\n";
echo "| TOTAL | $TOTCATcalls |\n";
echo "+----------------------+------------+\n";
##############################
######### CALL INITIAL QUEUE POSITION BREAKDOWN
$TOTALcalls = 0;
echo "\n";
echo "---------- CALL INITIAL QUEUE POSITION BREAKDOWN\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
echo "| 1 2 3 4 5 6 7 8 9 10 15 20 25 +25 | TOTAL |\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_position from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_position;";
if ($DID=='Y')
{
$stmt="select count(*),queue_position from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_position;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$positions_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $positions_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
if ( ($row[1] > 0) and ($row[1] <= 1) ) {$qp_1 = ($qp_1 + $row[0]);}
if ( ($row[1] > 1) and ($row[1] <= 2) ) {$qp_2 = ($qp_2 + $row[0]);}
if ( ($row[1] > 2) and ($row[1] <= 3) ) {$qp_3 = ($qp_3 + $row[0]);}
if ( ($row[1] > 3) and ($row[1] <= 4) ) {$qp_4 = ($qp_4 + $row[0]);}
if ( ($row[1] > 4) and ($row[1] <= 5) ) {$qp_5 = ($qp_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 6) ) {$qp_6 = ($qp_6 + $row[0]);}
if ( ($row[1] > 6) and ($row[1] <= 7) ) {$qp_7 = ($qp_7 + $row[0]);}
if ( ($row[1] > 7) and ($row[1] <= 8) ) {$qp_8 = ($qp_8 + $row[0]);}
if ( ($row[1] > 8) and ($row[1] <= 9) ) {$qp_9 = ($qp_9 + $row[0]);}
if ( ($row[1] > 9) and ($row[1] <= 10) ) {$qp10 = ($qp10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$qp15 = ($qp15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$qp20 = ($qp20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$qp25 = ($qp25 + $row[0]);}
if ($row[1] > 25) {$qp99 = ($qp99 + $row[0]);}
$i++;
}
$qp_1 = sprintf("%5s", $qp_1);
$qp_2 = sprintf("%5s", $qp_2);
$qp_3= sprintf("%5s", $qp_3);
$qp_4 = sprintf("%5s", $qp_4);
$qp_5 = sprintf("%5s", $qp_5);
$qp_6 = sprintf("%5s", $qp_6);
$qp_7 = sprintf("%5s", $qp_7);
$qp_8 = sprintf("%5s", $qp_8);
$qp_9 = sprintf("%5s", $qp_9);
$qp10 = sprintf("%5s", $qp10);
$qp15 = sprintf("%5s", $qp15);
$qp20 = sprintf("%5s", $qp20);
$qp25 = sprintf("%5s", $qp25);
$qp99 = sprintf("%5s", $qp99);
$TOTALcalls = sprintf("%10s", $TOTALcalls);
echo "| $qp_1 $qp_2 $qp_3 $qp_4 $qp_5 $qp_6 $qp_7 $qp_8 $qp_9 $qp10 $qp15 $qp20 $qp25 $qp99 | $TOTALcalls |\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
##############################
######### USER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTtime=0;
$TOTavg=0;
echo "\n";
echo "---------- AGENT STATS\n";
echo "+--------------------------+------------+------------+--------+\n";
echo "| AGENT | CALLS | TIME H:M:S |AVERAGE |\n";
echo "+--------------------------+------------+------------+--------+\n";
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
if ($DID=='Y')
{
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[2]);
$TOTtime = ($TOTtime + $row[3]);
$user = sprintf("%-6s", $row[0]);
if ($non_latin < 1)
{
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
}
else
{
$full_name = sprintf("%-45s", $row[1]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
}
$USERcalls = sprintf("%10s", $row[2]);
$USERtotTALK = $row[3];
$USERavgTALK = $row[4];
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
echo "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
$i++;
}
if ($TOTcalls < 1) {$TOTcalls = 0; $TOTavg=0;}
else
{
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg_MS = sec_convert($TOTavg,'H');
$TOTavg = sprintf("%6s", $TOTavg_MS);
}
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTtime = sprintf("%10s", $TOTtime_MS);
$TOTagents = sprintf("%10s", $i);
$TOTcalls = sprintf("%10s", $TOTcalls);
$TOTtime = sprintf("%8s", $TOTtime);
$TOTavg = sprintf("%6s", $TOTavg);
echo "+--------------------------+------------+------------+--------+\n";
echo "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
echo "+--------------------------+------------+------------+--------+\n";
##############################
######### TIME STATS
echo "\n";
echo "---------- TIME STATS\n";
echo "<FONT SIZE=0>\n";
##############################
######### 15-minute increment breakdowns of total calls and drops, then answered table
$BDansweredCALLS = 0;
$stmt="SELECT status,queue_seconds,UNIX_TIMESTAMP(call_date),call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
if ($DID=='Y')
{
$stmt="SELECT status,queue_seconds,UNIX_TIMESTAMP(call_date),call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$calls_to_print = mysql_num_rows($rslt);
$j=0;
while ($j < $calls_to_print)
{
$row=mysql_fetch_row($rslt);
$Cstatus[$j] = $row[0];
$Cqueue[$j] = $row[1];
$Cepoch[$j] = $row[2];
$Cdate[$j] = $row[3];
$Crem[$j] = ( ($Cepoch[$j] + $epoch_offset) % 86400); # find the remainder(Modulus) of seconds since start of the day
# echo "|$Cepoch[$j]|$Crem[$j]|$Cdate[$j]|\n";
$j++;
}
### Loop through all call records and gather stats for total call/drop report and answered report
$j=0;
while ($j < $calls_to_print)
{
$i=0; $sec=0; $sec_end=900;
while ($i <= 96)
{
if ( ($Crem[$j] >= $sec) and ($Crem[$j] < $sec_end) )
{
$Ftotal[$i]++;
if (ereg("DROP",$Cstatus[$j])) {$Fdrop[$i]++;}
if (!ereg("DROP|XDROP|HXFER|QVMAIL|HOLDTO|LIVE|QUEUE|TIMEOT|AFTHRS|NANQUE|INBND",$Cstatus[$j]))
{
$BDansweredCALLS++;
$Fanswer[$i]++;
if ($Cqueue[$j] == 0) {$adB_0[$i]++;}
if ( ($Cqueue[$j] > 0) and ($Cqueue[$j] <= 5) ) {$adB_5[$i]++;}
if ( ($Cqueue[$j] > 5) and ($Cqueue[$j] <= 10) ) {$adB10[$i]++;}
if ( ($Cqueue[$j] > 10) and ($Cqueue[$j] <= 15) ) {$adB15[$i]++;}
if ( ($Cqueue[$j] > 15) and ($Cqueue[$j] <= 20) ) {$adB20[$i]++;}
if ( ($Cqueue[$j] > 20) and ($Cqueue[$j] <= 25) ) {$adB25[$i]++;}
if ( ($Cqueue[$j] > 25) and ($Cqueue[$j] <= 30) ) {$adB30[$i]++;}
if ( ($Cqueue[$j] > 30) and ($Cqueue[$j] <= 35) ) {$adB35[$i]++;}
if ( ($Cqueue[$j] > 35) and ($Cqueue[$j] <= 40) ) {$adB40[$i]++;}
if ( ($Cqueue[$j] > 40) and ($Cqueue[$j] <= 45) ) {$adB45[$i]++;}
if ( ($Cqueue[$j] > 45) and ($Cqueue[$j] <= 50) ) {$adB50[$i]++;}
if ( ($Cqueue[$j] > 50) and ($Cqueue[$j] <= 55) ) {$adB55[$i]++;}
if ( ($Cqueue[$j] > 55) and ($Cqueue[$j] <= 60) ) {$adB60[$i]++;}
if ( ($Cqueue[$j] > 60) and ($Cqueue[$j] <= 90) ) {$adB90[$i]++;}
if ($Cqueue[$j] > 90) {$adB99[$i]++;}
}
}
$sec = ($sec + 900);
$sec_end = ($sec_end + 900);
$i++;
}
$j++;
} ##### END going through all records
##### 15-minute total and drops graph
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
$hour_count[$i] = $Ftotal[$i];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$drop_count[$i] = $Fdrop[$i];
$i++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= 102) {echo " "; $k++;}
echo "| $hour_count[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$Gdrop_count = $drop_count[$i];
if ($Gdrop_count < 1)
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
echo "*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 101) {echo " "; $char_counter++;}
echo "| 0 | $hour_count[$i] |\n";
}
else
{
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
echo "|$time|<SPAN class=\"red\">";
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
echo "X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 102) {echo " "; $char_counter++;}
echo "| $drop_count[$i] | $hour_count[$i] |\n";
}
}
$i++;
$h++;
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n\n";
##### Answered wait time breakdown
echo "\n";
echo "---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS\n";
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
echo "| HOUR | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
$SQLtime = "$hour:$ZZ:00";
$SQLtimeEND = "$hour:15:00";
}
if ($h == 1) {$time = " 15 "; $SQLtime = "$hour:15:00"; $SQLtimeEND = "$hour:30:00";}
if ($h == 2) {$time = " 30 "; $SQLtime = "$hour:30:00"; $SQLtimeEND = "$hour:45:00";}
if ($h == 3)
{
$time = " 45 ";
$SQLtime = "$hour:45:00";
$hourEND = ($hour + 1);
if ($hourEND < 10) {$hourEND = "0$hourEND";}
if ($hourEND > 23) {$SQLtimeEND = "23:59:59";}
else {$SQLtimeEND = "$hourEND:00:00";}
}
if (strlen($adB_0[$i]) < 1) {$adB_0[$i]='-';}
if (strlen($adB_5[$i]) < 1) {$adB_5[$i]='-';}
if (strlen($adB10[$i]) < 1) {$adB10[$i]='-';}
if (strlen($adB15[$i]) < 1) {$adB15[$i]='-';}
if (strlen($adB20[$i]) < 1) {$adB20[$i]='-';}
if (strlen($adB25[$i]) < 1) {$adB25[$i]='-';}
if (strlen($adB30[$i]) < 1) {$adB30[$i]='-';}
if (strlen($adB35[$i]) < 1) {$adB35[$i]='-';}
if (strlen($adB40[$i]) < 1) {$adB40[$i]='-';}
if (strlen($adB45[$i]) < 1) {$adB45[$i]='-';}
if (strlen($adB50[$i]) < 1) {$adB50[$i]='-';}
if (strlen($adB55[$i]) < 1) {$adB55[$i]='-';}
if (strlen($adB60[$i]) < 1) {$adB60[$i]='-';}
if (strlen($adB90[$i]) < 1) {$adB90[$i]='-';}
if (strlen($adB99[$i]) < 1) {$adB99[$i]='-';}
if (strlen($Fanswer[$i]) < 1) {$Fanswer[$i]='0';}
$adB_0[$i] = sprintf("%5s", $adB_0[$i]);
$adB_5[$i] = sprintf("%5s", $adB_5[$i]);
$adB10[$i] = sprintf("%5s", $adB10[$i]);
$adB15[$i] = sprintf("%5s", $adB15[$i]);
$adB20[$i] = sprintf("%5s", $adB20[$i]);
$adB25[$i] = sprintf("%5s", $adB25[$i]);
$adB30[$i] = sprintf("%5s", $adB30[$i]);
$adB35[$i] = sprintf("%5s", $adB35[$i]);
$adB40[$i] = sprintf("%5s", $adB40[$i]);
$adB45[$i] = sprintf("%5s", $adB45[$i]);
$adB50[$i] = sprintf("%5s", $adB50[$i]);
$adB55[$i] = sprintf("%5s", $adB55[$i]);
$adB60[$i] = sprintf("%5s", $adB60[$i]);
$adB90[$i] = sprintf("%5s", $adB90[$i]);
$adB99[$i] = sprintf("%5s", $adB99[$i]);
$Fanswer[$i] = sprintf("%10s", $Fanswer[$i]);
echo "|$time| $adB_0[$i] $adB_5[$i] $adB10[$i] $adB15[$i] $adB20[$i] $adB25[$i] $adB30[$i] $adB35[$i] $adB40[$i] $adB45[$i] $adB50[$i] $adB55[$i] $adB60[$i] $adB90[$i] $adB99[$i] | $Fanswer[$i] |\n";
$i++;
$h++;
}
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
echo "|TOTALS| | $BDansweredCALLS |\n";
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds|$db_source\n";
}
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>
Reference in New Issue View Git Blame Copy Permalink