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agc_2-X/www/vicidial/AST_IVRstats.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

778 lines
23 KiB
PHP
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<?php
# AST_IVRstats.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 81026-2026 - First build
# 81107-0341 - Added time range and option and 15-minute increment graph
# 81107-1148 - Added average times and totals
# 81108-0922 - Added no-callerID and unique caller counts
# 90310-2056 - Admin header
# 90508-0644 - Changed to PHP long tags
# 91112-0719 - Added in-group names to select list
# 100214-1421 - Sort menu alphabetically
# 100301-1401 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
$report_name = 'Inbound IVR Report';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
$stmt="select group_id,group_name from vicidial_inbound_groups order by group_id;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
$LISTgroups[$i]='CALLMENU';
$LISTgroups_names[$i]='IVR';
$i++;
$groups_to_print++;
$LISTgroups[$i]='XMLPULL';
$LISTgroups_names[$i]='Dynamic Application';
$i++;
$groups_to_print++;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$LISTgroups[$i] = $row[0];
$LISTgroups_names[$i] = $row[1];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
if ($shift == 'RANGE')
{
$query_date_BEGIN = "$query_date";
$query_date_END = "$end_date";
}
else
{
$EXquery_date = explode(' ',$query_date);
$query_date = "$EXquery_date[0]";
$EXend_date = explode(' ',$end_date);
$end_date = "$EXend_date[0]";
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
}
$query_dateARRAY = explode(" ",$query_date_BEGIN);
$query_date_D = $query_dateARRAY[0];
$query_date_T = $query_dateARRAY[1];
$end_dateARRAY = explode(" ",$query_date_END);
$end_date_D = $end_dateARRAY[0];
$end_date_T = $end_dateARRAY[1];
?>
<script language="JavaScript" src="calendar_db.js"></script>
<link rel="stylesheet" href="calendar.css">
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
if ($DB > 0)
{
echo "<BR>\n";
echo "$group_ct|$group_string|$group_SQL\n";
echo "<BR>\n";
echo "$shift|$query_date|$end_date\n";
echo "<BR>\n";
}
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
echo "Date Range:<BR>\n";
echo "<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
echo "<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date_D'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo " &nbsp; <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date_D'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo " &nbsp; <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "Inbound Groups: \n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (ereg("\|$LISTgroups[$o]\|",$group_string))
{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
else
{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
echo "<a href=\"./AST_CLOSERstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">CLOSER REPORT</a> \n";
echo "</FONT>\n";
echo "</TD></TR>\n";
echo "<TR><TD>\n";
#echo "<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#echo "</SELECT>\n";
echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "<option value=\"RANGE\">RANGE</option>\n";
echo "</SELECT>\n";
?>
<SCRIPT LANGUAGE="JavaScript">
function submit_form()
{
document.vicidial_report.end_date.value = document.vicidial_report.end_date_D.value + " " + document.vicidial_report.end_date_T.value;
document.vicidial_report.query_date.value = document.vicidial_report.query_date_D.value + " " + document.vicidial_report.query_date_T.value;
document.vicidial_report.submit();
}
</SCRIPT>
&nbsp; <input type=button value="SUBMIT" name=smt id=smt onClick="submit_form()">
<?php
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if ($groups_to_print < 1)
{
echo "\n\n";
echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}
else
{
echo "IVR Stats Report: $query_date_BEGIN to $query_date_END $NOW_TIME\n";
echo " $group_string\n";
$TOTALcalls=0;
$NOCALLERIDcalls=0;
$UNIQUEcallers=0;
$totFLOWivr_time=0;
$totFLOWtotal_time=0;
##### Grab all records for the IVR for the specified time period
$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$logs_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $logs_to_print)
{
$row=mysql_fetch_row($rslt);
$uniqueid[$p] = $row[0];
$extension[$p] = $row[1];
$start_time[$p] = $row[2];
$comment_a[$p] = $row[3];
$comment_b[$p] = $row[4];
$comment_d[$p] = $row[5];
$epoch[$p] = $row[6];
$phone_ext[$p] = $row[7];
$p++;
}
### create the call flow of all calls by uniqueid
$last_uniqueid='';
$first_epoch='';
$last_epoch='';
$p=0;
$r=-1;
while ($p < $logs_to_print)
{
if ($DB > 0) {echo "$p|$uniqueid[$p]|$comment_b[$p]";}
if ($last_uniqueid === "$uniqueid[$p]")
{
$unique_calls[$r] .= "----------$comment_b[$p]";
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
$last_epoch[$r]=$epoch[$p];
}
else
{
$r++;
$caller_id[$r]=$phone_ext[$p];
if (strlen($phone_ext[$p])<2)
{$NOCALLERIDcalls++;}
else
{
if (!ereg("_$phone_ext[$p]_",$unique_callerIDs))
{
$unique_callerIDs .= "_$phone_ext[$p]_";
$UNIQUEcallers++;
}
}
$first_epoch[$r]=$epoch[$p];
$last_epoch[$r]=$epoch[$p];
$unique_calls[$r] = $comment_b[$p];
$FLOWuniqueid[$r] = "$uniqueid[$p]";
$last_uniqueid = "$uniqueid[$p]";
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
}
$p++;
}
### sort call flows for counting
$RAWunique_calls = $unique_calls;
if ($logs_to_print > 0)
{sort($unique_calls);}
### count each unique call flow
$last_Suniqueid='';
$p=-1;
$s=0;
while ($s <= $r)
{
if ($DB > 0) {echo "$s|$unique_calls[$s]\n";}
if ($last_Suniqueid === "$unique_calls[$s]")
{
$STunique_calls_count[$p]++;
}
else
{
$p++;
$STunique_calls[$p] = $unique_calls[$s];
$last_Suniqueid = "$unique_calls[$s]";
$STunique_calls_count[$p]=1;
}
$s++;
}
### put call flows and counts together for sorting again
$TOTALcalls=0;
$s=0;
while ($s <= $p)
{
$TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
$s++;
}
#### PRINT TOTAL CALLS INTO THIS IVR
echo "\n";
echo "Calls taken into this IVR: $TOTALcalls\n";
echo "Calls with no CallerID: $NOCALLERIDcalls\n";
echo "Unique Callers: $UNIQUEcallers\n";
echo "\n";
### sort call flows for counting
if ($p > 0)
{rsort($FLOWunique_calls);}
### put call flows and counts together for sorting again
$RUC_ct = count($RAWunique_calls);
$s=0;
while ($s <= $p)
{
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$t=0;
while ($t < $RUC_ct)
{
if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
{
$FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
if ($last_epoch[$t] <= $first_epoch[$t]) {$last_epoch[$t] = ($first_epoch[$t] + 5);}
else {$last_epoch[$t] = ($last_epoch[$t] + 10);}
$FLOWivr_time[$s] = ($FLOWivr_time[$s] + ($last_epoch[$t] - $first_epoch[$t]));
}
$t++;
}
$s++;
}
### put call flows and counts together for sorting again
$s=0;
echo "+--------+--------+--------+--------+------+------+\n";
echo "| | | QUEUE | QUEUE | IVR | TOTAL|\n";
echo "| IVR | QUEUE | DROP | DROP | AVG | AVG |\n";
echo "| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH\n";
echo "+--------+--------+--------+--------+------+------+------------\n";
while ($s <= $p)
{
$vcl_statuses = $MT;
$FLOWdrop[$s]=0;
$FLOWtotal[$s]=0;
$FLOWdropPCT[$s]=0;
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
##### Grab all records for the IVR for the specified time period
$stmt="select status,length_in_sec from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and uniqueid IN($FLOWunique_calls_list[$s]);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$vcl_statuses_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $vcl_statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$vcl_statuses[$w] = $row[0];
if ( (ereg("DROP",$vcl_statuses[$w])) or (ereg("XDROP",$vcl_statuses[$w])) )
{$FLOWdrop[$s]++;}
$FLOWclose_time[$s] = ($FLOWclose_time[$s] + $row[1]);
$FLOWtotal[$s]++;
$w++;
}
if ( ($FLOWtotal[$s] > 0) and ($FLOWdrop[$s] > 0) )
{
$FLOWdropPCT[$s] = ( ($FLOWdrop[$s] / $FLOWtotal[$s]) * 100);
$FLOWdropPCT[$s] = round($FLOWdropPCT[$s], 2);
}
$FLOWsummary[0] = sprintf("%6s", $FLOWsummary[0]);
$FLOWtotal[$s] = sprintf("%6s", $FLOWtotal[$s]);
$FLOWdrop[$s] = sprintf("%6s", $FLOWdrop[$s]);
$FLOWdropPCT[$s] = sprintf("%6s", $FLOWdropPCT[$s]);
$FLOWsummary[1] = ereg_replace('----------',' / ',$FLOWsummary[1]);
$FLOWtotal_time[$s] = ($FLOWivr_time[$s] + $FLOWclose_time[$s]);
$avgFLOWivr_time[$s] = ($FLOWivr_time[$s] / $FLOWsummary[0]);
$avgFLOWivr_time[$s] = round($avgFLOWivr_time[$s], 0);
$avgFLOWivr_time[$s] = sprintf("%4s", $avgFLOWivr_time[$s]);
$avgFLOWtotal_time[$s] = ($FLOWtotal_time[$s] / $FLOWsummary[0]);
$avgFLOWtotal_time[$s] = round($avgFLOWtotal_time[$s], 0);
$avgFLOWtotal_time[$s] = sprintf("%4s", $avgFLOWtotal_time[$s]);
$totFLOWtotal_time = ($totFLOWtotal_time + $FLOWtotal_time[$s]);
$totFLOWivr_time = ($totFLOWivr_time + $FLOWivr_time[$s]);
$totFLOWtotal = ($totFLOWtotal + $FLOWtotal[$s]);
$totFLOWdrop = ($totFLOWdrop + $FLOWdrop[$s]);
echo "| $FLOWsummary[0] | $FLOWtotal[$s] | $FLOWdrop[$s] | $FLOWdropPCT[$s]%| $avgFLOWivr_time[$s] | $avgFLOWtotal_time[$s] | $FLOWsummary[1]\n";
$s++;
}
$TOTALcalls = sprintf("%6s", $TOTALcalls);
$totFLOWtotal = sprintf("%6s", $totFLOWtotal);
$totFLOWdrop = sprintf("%6s", $totFLOWdrop);
if ( ($totFLOWivr_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWivr_time = ($totFLOWivr_time / $TOTALcalls);}
$TavgFLOWivr_time = round($TavgFLOWivr_time, 0);
$TavgFLOWivr_time = sprintf("%4s", $TavgFLOWivr_time);
if ( ($totFLOWtotal_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWtotal_time = ($totFLOWtotal_time / $TOTALcalls);}
$TavgFLOWtotal_time = round($TavgFLOWtotal_time, 0);
$TavgFLOWtotal_time = sprintf("%4s", $TavgFLOWtotal_time);
if ( ($totFLOWtotal < 1) or ($totFLOWdrop < 1) )
{$totFLOWdropPCT = '0';}
else
{
$totFLOWdropPCT = (($totFLOWdrop / $totFLOWtotal) * 100);
$totFLOWdropPCT = round($totFLOWdropPCT, 0);
}
$totFLOWdropPCT = sprintf("%5s", $totFLOWdropPCT);
echo "+--------+--------+--------+--------+------+------+------------\n";
echo "| $TOTALcalls | $totFLOWtotal | $totFLOWdrop | $totFLOWdropPCT% | $TavgFLOWivr_time | $TavgFLOWtotal_time |\n";
echo "+--------+--------+--------+--------+------+------+\n";
##############################
######### TIME STATS
echo "\n";
echo "---------- TIME STATS\n";
echo "<FONT SIZE=0>\n";
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:00:00' and start_time <= '$query_date $h:14:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:15:00' and start_time <= '$query_date $h:29:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:30:00' and start_time <= '$query_date $h:44:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:45:00' and start_time <= '$query_date $h:59:59' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$h++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
echo "| HOUR |$call_scale| TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= 102) {echo " "; $k++;}
echo "| $hour_count[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
echo "*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 101) {echo " "; $char_counter++;}
echo "| $hour_count[$i] |\n";
}
$i++;
$h++;
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds|$db_source\n";
}
?>
</PRE>
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