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agc_2-X/www/vicidial/AST_agent_performance_detail.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

947 lines
31 KiB
PHP
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<?php
# AST_agent_performance_detail.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 71119-2359 - First build
# 71121-0144 - Replace existing AST_agent_performance_detail.php script with this one
# - Fixed zero division bug
# 71218-1155 - added end_date for multi-day reports
# 80428-0144 - UTF8 cleanup
# 80712-1007 - tally bug fixes and time display change
# 81030-0346 - Added pause code stats
# 81030-1924 - Added total non-pause and total logged-in time to pause code section
# 81108-0716 - fixed user same-name bug
# 81110-0056 - fixed pause code display bug
# 90310-2039 - Admin header
# 90508-0644 - Changed to PHP long tags
# 90523-0935 - Rewrite of seconds to minutes and hours conversion
# 90717-1500 - Changed to be multi-campaign, multi-user-group select
# 90908-1058 - Added DEAD time statistics
# 100203-1131 - Added CUSTOMER time statistics
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
require("dbconnect.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group&user_group=$user_group&shift=$shift&DB=$DB";
$report_name = 'Agent Performance Detail';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$MT[0]='';
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$i++;
}
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
if (ereg("-ALL",$group_string) )
{$group[$i] = $groups[$i];}
$i++;
}
$stmt="select user_group from vicidial_user_groups order by user_group;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$user_groups_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $user_groups_to_print)
{
$row=mysql_fetch_row($rslt);
$user_groups[$i] =$row[0];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
}
$i++;
}
if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
{$group_SQL = "";}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
$group_SQL = "and campaign_id IN($group_SQL)";
}
$i=0;
$user_group_string='|';
$user_group_ct = count($user_group);
while($i < $user_group_ct)
{
$user_group_string .= "$user_group[$i]|";
$user_group_SQL .= "'$user_group[$i]',";
$user_groupQS .= "&user_group[]=$user_group[$i]";
$i++;
}
if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
{$user_group_SQL = "";}
else
{
$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
}
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (eregi("--ALL--",$group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
$o=0;
while ($campaigns_to_print > $o)
{
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
if (eregi("--ALL--",$user_group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
$o=0;
while ($user_groups_to_print > $o)
{
if (eregi("$user_groups[$o]\|",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>Shift:<BR>";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT><BR><BR>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</FONT>\n";
echo "</TD></TR></TABLE>";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n";
if (!$group)
{
echo "\n";
echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
echo " NOTE: stats taken from shift specified\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
else {$ugSQL='';}
echo "Agent Performance Detail $NOW_TIME\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENTS Details -------------\n\n";
$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesARY[0]='';
$j=0;
$users='-';
$usersARY[0]='';
$user_namesARY[0]='';
$k=0;
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
{
$row=mysql_fetch_row($rslt);
# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
$calls[$i] = $row[0];
$talk_sec[$i] = $row[1];
$full_name[$i] = $row[2];
$user[$i] = $row[3];
$pause_sec[$i] = $row[4];
$wait_sec[$i] = $row[5];
$dispo_sec[$i] = $row[6];
$status[$i] = $row[7];
$dead_sec[$i] = $row[8];
$customer_sec[$i] = ($talk_sec[$i] - $dead_sec[$i]);
if ($customer_sec[$i] < 1)
{$customer_sec[$i]=0;}
if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
{
$statusesTXT = sprintf("%8s", $status[$i]);
$statusesHEAD .= "----------+";
$statusesHTML .= " $statusesTXT |";
$statuses .= "$status[$i]-";
$statusesARY[$j] = $status[$i];
$j++;
}
if (!eregi("-$user[$i]-", $users))
{
$users .= "$user[$i]-";
$usersARY[$k] = $user[$i];
$user_namesARY[$k] = $full_name[$i];
$k++;
}
$i++;
}
echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
### BEGIN loop through each user ###
$m=0;
while ($m < $k)
{
$Suser=$usersARY[$m];
$Sfull_name=$user_namesARY[$m];
$Stime=0;
$Scalls=0;
$Stalk_sec=0;
$Spause_sec=0;
$Swait_sec=0;
$Sdispo_sec=0;
$Sdead_sec=0;
$Scustomer_sec=0;
$SstatusesHTML='';
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
$SstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
{
$Scalls = ($Scalls + $calls[$i]);
$Stalk_sec = ($Stalk_sec + $talk_sec[$i]);
$Spause_sec = ($Spause_sec + $pause_sec[$i]);
$Swait_sec = ($Swait_sec + $wait_sec[$i]);
$Sdispo_sec = ($Sdispo_sec + $dispo_sec[$i]);
$Sdead_sec = ($Sdead_sec + $dead_sec[$i]);
$Scustomer_sec = ($Scustomer_sec + $customer_sec[$i]);
$SstatusTXT = sprintf("%8s", $calls[$i]);
$SstatusesHTML .= " $SstatusTXT |";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$SstatusesHTML .= " 0 |";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
$TOTcalls=($TOTcalls + $Scalls);
$TOTtime=($TOTtime + $Stime);
$TOTtotTALK=($TOTtotTALK + $Stalk_sec);
$TOTtotWAIT=($TOTtotWAIT + $Swait_sec);
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
$TOTtotDISPO=($TOTtotDISPO + $Sdispo_sec);
$TOTtotDEAD=($TOTtotDEAD + $Sdead_sec);
$TOTtotCUSTOMER=($TOTtotCUSTOMER + $Scustomer_sec);
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
if ( ($Scalls > 0) and ($Stalk_sec > 0) ) {$Stalk_avg = ($Stalk_sec/$Scalls);}
else {$Stalk_avg=0;}
if ( ($Scalls > 0) and ($Spause_sec > 0) ) {$Spause_avg = ($Spause_sec/$Scalls);}
else {$Spause_avg=0;}
if ( ($Scalls > 0) and ($Swait_sec > 0) ) {$Swait_avg = ($Swait_sec/$Scalls);}
else {$Swait_avg=0;}
if ( ($Scalls > 0) and ($Sdispo_sec > 0) ) {$Sdispo_avg = ($Sdispo_sec/$Scalls);}
else {$Sdispo_avg=0;}
if ( ($Scalls > 0) and ($Sdead_sec > 0) ) {$Sdead_avg = ($Sdead_sec/$Scalls);}
else {$Sdead_avg=0;}
if ( ($Scalls > 0) and ($Scustomer_sec > 0) ) {$Scustomer_avg = ($Scustomer_sec/$Scalls);}
else {$Scustomer_avg=0;}
$RAWuser = $Suser;
$RAWcalls = $Scalls;
$Scalls = sprintf("%6s", $Scalls);
if ($non_latin < 1)
{
$Sfull_name= sprintf("%-15s", $Sfull_name);
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
$Suser = sprintf("%-8s", $Suser);
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
}
else
{
$Sfull_name= sprintf("%-45s", $Sfull_name);
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
$Suser = sprintf("%-24s", $Suser);
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
}
$pfUSERtime_MS = sec_convert($Stime,'H');
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,'H');
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,'M');
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
$USERavgPAUSE_MS = sec_convert($Spause_avg,'M');
$USERtotWAIT_MS = sec_convert($Swait_sec,'H');
$USERavgWAIT_MS = sec_convert($Swait_avg,'M');
$USERtotDISPO_MS = sec_convert($Sdispo_sec,'H');
$USERavgDISPO_MS = sec_convert($Sdispo_avg,'M');
$USERtotDEAD_MS = sec_convert($Sdead_sec,'H');
$USERavgDEAD_MS = sec_convert($Sdead_avg,'M');
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,'H');
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,'M');
$pfUSERtime_MS = sprintf("%9s", $pfUSERtime_MS);
$pfUSERtotTALK_MS = sprintf("%8s", $pfUSERtotTALK_MS);
$pfUSERavgTALK_MS = sprintf("%6s", $pfUSERavgTALK_MS);
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
$pfUSERtotWAIT_MS = sprintf("%8s", $USERtotWAIT_MS);
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
$pfUSERtotDISPO_MS = sprintf("%8s", $USERtotDISPO_MS);
$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
$pfUSERtotDEAD_MS = sprintf("%8s", $USERtotDEAD_MS);
$pfUSERavgDEAD_MS = sprintf("%6s", $USERavgDEAD_MS);
$pfUSERtotCUSTOMER_MS = sprintf("%8s", $USERtotCUSTOMER_MS);
$pfUSERavgCUSTOMER_MS = sprintf("%6s", $USERavgCUSTOMER_MS);
$PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
$TOPsorted_output[$m] = $Toutput;
if ($stage == 'ID')
{$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
if ($stage == 'LEADS')
{$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
if ($stage == 'TIME')
{$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
if (!ereg("ID|TIME|LEADS",$stage))
{echo "$Toutput";}
$m++;
}
### END loop through each user ###
### BEGIN sort through output to display properly ###
if (ereg("ID|TIME|LEADS",$stage))
{
if (ereg("ID",$stage))
{sort($TOPsort, SORT_NUMERIC);}
if (ereg("TIME|LEADS",$stage))
{rsort($TOPsort, SORT_NUMERIC);}
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
echo "$TOPsorted_output[$i]";
$m++;
}
}
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
$SUMstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
}
else
{
$SUMstatusTXT = sprintf("%8s", $Scalls);
$SUMstatusesHTML .= " $SUMstatusTXT |";
}
$n++;
}
### END loop through each status ###
$TOTcalls = sprintf("%7s", $TOTcalls);
$TOT_AGENTS = sprintf("%-4s", $m);
if ($TOTtotTALK < 1) {$TOTavgTALK = '0';}
else {$TOTavgTALK = ($TOTtotTALK / $TOTcalls);}
if ($TOTtotDISPO < 1) {$TOTavgDISPO = '0';}
else {$TOTavgDISPO = ($TOTtotDISPO / $TOTcalls);}
if ($TOTtotDEAD < 1) {$TOTavgDEAD = '0';}
else {$TOTavgDEAD = ($TOTtotDEAD / $TOTcalls);}
if ($TOTtotPAUSE < 1) {$TOTavgPAUSE = '0';}
else {$TOTavgPAUSE = ($TOTtotPAUSE / $TOTcalls);}
if ($TOTtotWAIT < 1) {$TOTavgWAIT = '0';}
else {$TOTavgWAIT = ($TOTtotWAIT / $TOTcalls);}
if ($TOTtotCUSTOMER < 1) {$TOTavgCUSTOMER = '0';}
else {$TOTavgCUSTOMER = ($TOTtotCUSTOMER / $TOTcalls);}
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTtotTALK_MS = sec_convert($TOTtotTALK,'H');
$TOTtotDISPO_MS = sec_convert($TOTtotDISPO,'H');
$TOTtotDEAD_MS = sec_convert($TOTtotDEAD,'H');
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
$TOTtotWAIT_MS = sec_convert($TOTtotWAIT,'H');
$TOTtotCUSTOMER_MS = sec_convert($TOTtotCUSTOMER,'H');
$TOTavgTALK_MS = sec_convert($TOTavgTALK,'M');
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,'H');
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,'H');
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,'H');
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,'H');
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,'H');
$TOTtime_MS = sprintf("%10s", $TOTtime_MS);
$TOTtotTALK_MS = sprintf("%10s", $TOTtotTALK_MS);
$TOTtotDISPO_MS = sprintf("%10s", $TOTtotDISPO_MS);
$TOTtotDEAD_MS = sprintf("%10s", $TOTtotDEAD_MS);
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
$TOTtotWAIT_MS = sprintf("%10s", $TOTtotWAIT_MS);
$TOTtotCUSTOMER_MS = sprintf("%10s", $TOTtotCUSTOMER_MS);
$TOTavgTALK_MS = sprintf("%6s", $TOTavgTALK_MS);
$TOTavgDISPO_MS = sprintf("%6s", $TOTavgDISPO_MS);
$TOTavgDEAD_MS = sprintf("%6s", $TOTavgDEAD_MS);
$TOTavgPAUSE_MS = sprintf("%6s", $TOTavgPAUSE_MS);
$TOTavgWAIT_MS = sprintf("%6s", $TOTavgWAIT_MS);
$TOTavgCUSTOMER_MS = sprintf("%6s", $TOTavgCUSTOMER_MS);
while(strlen($TOTtime_MS)>10) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
while(strlen($TOTtotTALK_MS)>10) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
while(strlen($TOTtotDISPO_MS)>10) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
while(strlen($TOTtotDEAD_MS)>10) {$TOTtotDEAD_MS = substr("$TOTtotDEAD_MS", 0, -1);}
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
while(strlen($TOTtotWAIT_MS)>10) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
while(strlen($TOTtotCUSTOMER_MS)>10) {$TOTtotCUSTOMER_MS = substr("$TOTtotCUSTOMER_MS", 0, -1);}
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
while(strlen($TOTavgDEAD_MS)>6) {$TOTavgDEAD_MS = substr("$TOTavgDEAD_MS", 0, -1);}
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
while(strlen($TOTavgWAIT_MS)>6) {$TOTavgWAIT_MS = substr("$TOTavgWAIT_MS", 0, -1);}
while(strlen($TOTavgCUSTOMER_MS)>6) {$TOTavgCUSTOMER_MS = substr("$TOTavgCUSTOMER_MS", 0, -1);}
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$TOTtotDEAD_MS| $TOTavgDEAD_MS |$TOTtotCUSTOMER_MS| $TOTavgCUSTOMER_MS |$SUMstatusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "\n\n";
$sub_statuses='-';
$sub_statusesTXT='';
$sub_statusesHEAD='';
$sub_statusesHTML='';
$sub_statusesARY=$MT;
$j=0;
$PCusers='-';
$PCusersARY=$MT;
$PCuser_namesARY=$MT;
$k=0;
$stmt="select full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000 $group_SQL $user_group_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$subs_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $subs_to_print)
{
$row=mysql_fetch_row($rslt);
$PCfull_name[$i] = $row[0];
$PCuser[$i] = $row[1];
$PCpause_sec[$i] = $row[2];
$sub_status[$i] = $row[3];
$PCnon_pause_sec[$i] = $row[4];
# echo "$sub_status[$i]|$PCpause_sec[$i]\n";
# if ( (!eregi("-$sub_status[$i]-", $sub_statuses)) and (strlen($sub_status[$i])>0) )
if (!eregi("-$sub_status[$i]-", $sub_statuses))
{
$sub_statusesTXT = sprintf("%8s", $sub_status[$i]);
$sub_statusesHEAD .= "----------+";
$sub_statusesHTML .= " $sub_statusesTXT |";
$sub_statuses .= "$sub_status[$i]-";
$sub_statusesARY[$j] = $sub_status[$i];
$j++;
}
if (!eregi("-$PCuser[$i]-", $PCusers))
{
$PCusers .= "$PCuser[$i]-";
$PCusersARY[$k] = $PCuser[$i];
$PCuser_namesARY[$k] = $PCfull_name[$i];
$k++;
}
$i++;
}
echo "PAUSE CODE BREAKDOWN:\n";
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
echo "| USER NAME | ID | TOTAL | NONPAUSE | PAUSE | |$sub_statusesHTML\n";
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
### BEGIN loop through each user ###
$m=0;
$Suser_ct = count($usersARY);
$TOTtotNONPAUSE = 0;
$TOTtotTOTAL = 0;
while ($m < $k)
{
$d=0;
while ($d < $Suser_ct)
{
if ($usersARY[$d] === "$PCusersARY[$m]")
{$pcPAUSEtotal = $PAUSEtotal[$d];}
$d++;
}
$Suser=$PCusersARY[$m];
$Sfull_name=$PCuser_namesARY[$m];
$Spause_sec=0;
$Snon_pause_sec=0;
$Stotal_sec=0;
$SstatusesHTML='';
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$sub_statusesARY[$n];
$SstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $subs_to_print)
{
if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
{
$Spause_sec = ($Spause_sec + $PCpause_sec[$i]);
$Snon_pause_sec = ($Snon_pause_sec + $PCnon_pause_sec[$i]);
$Stotal_sec = ($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],'H');
$pfUSERcodePAUSE_MS = sprintf("%6s", $USERcodePAUSE_MS);
$SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
$SstatusesHTML .= " $SstatusTXT |";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$SstatusesHTML .= " 0 |";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
if ($non_latin < 1)
{
$Sfull_name= sprintf("%-15s", $Sfull_name);
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
$Suser = sprintf("%-8s", $Suser);
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
}
else
{
$Sfull_name= sprintf("%-45s", $Sfull_name);
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
$Suser = sprintf("%-24s", $Suser);
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
}
$TOTtotNONPAUSE = ($TOTtotNONPAUSE + $Snon_pause_sec);
$TOTtotTOTAL = ($TOTtotTOTAL + $Stotal_sec);
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
$USERtotNONPAUSE_MS = sec_convert($Snon_pause_sec,'H');
$USERtotTOTAL_MS = sec_convert($Stotal_sec,'H');
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
$pfUSERtotNONPAUSE_MS = sprintf("%8s", $USERtotNONPAUSE_MS);
$pfUSERtotTOTAL_MS = sprintf("%8s", $USERtotTOTAL_MS);
$BOTTOMoutput = "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
$BOTTOMsorted_output[$m] = $BOTTOMoutput;
echo "$BOTTOMoutput";
$m++;
}
### END loop through each user ###
### BEGIN sort through output to display properly ###
#if (ereg("ID|TIME|LEADS",$stage))
# {
# $n=0;
# while ($n <= $m)
# {
# $i = $sort_order[$m];
# echo "$BOTTOMsorted_output[$i]";
# $m--;
# }
# }
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$TOTtotPAUSE=0;
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$sub_statusesARY[$n];
$SUMstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $subs_to_print)
{
if ($Sstatus=="$sub_status[$i]")
{
$Scalls = ($Scalls + $PCpause_sec[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
}
else
{
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
$USERsumstatPAUSE_MS = sec_convert($Scalls,'H');
$pfUSERsumstatPAUSE_MS = sprintf("%8s", $USERsumstatPAUSE_MS);
$SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
$SUMstatusesHTML .= " $SUMstatusTXT |";
}
$n++;
}
### END loop through each status ###
$TOT_AGENTS = sprintf("%-4s", $m);
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
$TOTtotNONPAUSE_MS = sec_convert($TOTtotNONPAUSE,'H');
$TOTtotTOTAL_MS = sec_convert($TOTtotTOTAL,'H');
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
$TOTtotNONPAUSE_MS = sprintf("%10s", $TOTtotNONPAUSE_MS);
$TOTtotTOTAL_MS = sprintf("%10s", $TOTtotTOTAL_MS);
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
while(strlen($TOTtotNONPAUSE_MS)>10) {$TOTtotNONPAUSE_MS = substr("$TOTtotNONPAUSE_MS", 0, -1);}
while(strlen($TOTtotTOTAL_MS)>10) {$TOTtotTOTAL_MS = substr("$TOTtotTOTAL_MS", 0, -1);}
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
echo "| TOTALS AGENTS:$TOT_AGENTS |$TOTtotTOTAL_MS|$TOTtotNONPAUSE_MS|$TOTtotPAUSE_MS| |$SUMstatusesHTML\n";
echo "+----------------------------+----------+----------+----------+ +$sub_statusesHEAD\n";
echo "\n\n<BR>$db_source";
}
?>
</TD></TR></TABLE>
</BODY></HTML>
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