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agc_2-X/www/vicidial/AST_agent_time_sheet.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

356 lines
13 KiB
PHP
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<?php
# AST_agent_time_sheet.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1729 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 80624-0132 - Added vicidial_timeclock entries
# 90310-0745 - Added admin header
# 90508-0644 - Changed to PHP long tags
# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
require("dbconnect.php");
require("functions.php");
$report_name = 'User Time Sheet';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,user_territories_active FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$SSoutbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$user_territories_active = $row[4];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["agent"])) {$agent=$_GET["agent"];}
elseif (isset($_POST["agent"])) {$agent=$_POST["agent"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["calls_summary"])) {$calls_summary=$_GET["calls_summary"];}
elseif (isset($_POST["calls_summary"])) {$calls_summary=$_POST["calls_summary"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$user=$agent;
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($query_date)) {$query_date = $NOW_DATE;}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name";
##### BEGIN Set variables to make header show properly #####
$ADD = '3';
$hh = 'users';
$LOGast_admin_access = '1';
$ADMIN = 'admin.php';
$page_width='770';
$section_width='750';
$header_font_size='3';
$subheader_font_size='2';
$subcamp_font_size='2';
$header_selected_bold='<b>';
$header_nonselected_bold='';
$users_color = '#FFFF99';
$users_font = 'BLACK';
$users_color = '#E6E6E6';
$subcamp_color = '#C6C6C6';
##### END Set variables to make header show properly #####
require("admin_header.php");
echo "<TABLE WIDTH=$page_width BGCOLOR=\"#F0F5FE\" cellpadding=2 cellspacing=0><TR BGCOLOR=\"#F0F5FE\"><TD>\n";
echo "Agent Time Sheet for: $user\n";
echo "<BR>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET> &nbsp; \n";
echo "Date: <INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
echo "User ID: <INPUT TYPE=TEXT NAME=agent SIZE=10 MAXLENGTH=20 VALUE=\"$agent\">\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=3>\n";
if (!$agent)
{
echo "\n";
echo "PLEASE SELECT AN AGENT ID AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
echo " NOTE: stats taken from available agent log data\n";
}
else
{
$query_date_BEGIN = "$query_date 00:00:00";
$query_date_END = "$query_date 23:59:59";
$time_BEGIN = "00:00:00";
$time_END = "23:59:59";
$stmt="select full_name from vicidial_users where user='$agent';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$full_name = $row[0];
echo "Agent Time Sheet $NOW_TIME\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENT TIME SHEET: $agent - $full_name -------------\n\n";
if ($calls_summary)
{
$stmt="select count(*) as calls,sum(talk_sec) as talk,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_agent_log where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTAL_TIME = ($row[1] + $row[3] + $row[5] + $row[7]);
$TOTAL_TIME_HMS = sec_convert($TOTAL_TIME,'H');
$TALK_TIME_HMS = sec_convert($row[1],'H');
$PAUSE_TIME_HMS = sec_convert($row[3],'H');
$WAIT_TIME_HMS = sec_convert($row[5],'H');
$WRAPUP_TIME_HMS = sec_convert($row[7],'H');
$TALK_AVG_MS = sec_convert($row[2],'H');
$PAUSE_AVG_MS = sec_convert($row[4],'H');
$WAIT_AVG_MS = sec_convert($row[6],'H');
$WRAPUP_AVG_MS = sec_convert($row[8],'H');
$pfTOTAL_TIME_HMS = sprintf("%8s", $TOTAL_TIME_HMS);
$pfTALK_TIME_HMS = sprintf("%8s", $TALK_TIME_HMS);
$pfPAUSE_TIME_HMS = sprintf("%8s", $PAUSE_TIME_HMS);
$pfWAIT_TIME_HMS = sprintf("%8s", $WAIT_TIME_HMS);
$pfWRAPUP_TIME_HMS = sprintf("%8s", $WRAPUP_TIME_HMS);
$pfTALK_AVG_MS = sprintf("%6s", $TALK_AVG_MS);
$pfPAUSE_AVG_MS = sprintf("%6s", $PAUSE_AVG_MS);
$pfWAIT_AVG_MS = sprintf("%6s", $WAIT_AVG_MS);
$pfWRAPUP_AVG_MS = sprintf("%6s", $WRAPUP_AVG_MS);
echo "TOTAL CALLS TAKEN: $row[0]\n";
echo "TALK TIME: $pfTALK_TIME_HMS AVERAGE: $pfTALK_AVG_MS\n";
echo "PAUSE TIME: $pfPAUSE_TIME_HMS AVERAGE: $pfPAUSE_AVG_MS\n";
echo "WAIT TIME: $pfWAIT_TIME_HMS AVERAGE: $pfWAIT_AVG_MS\n";
echo "WRAPUP TIME: $pfWRAPUP_TIME_HMS AVERAGE: $pfWRAPUP_AVG_MS\n";
echo "----------------------------------------------------------------\n";
echo "TOTAL ACTIVE AGENT TIME: $pfTOTAL_TIME_HMS\n";
echo "\n";
}
else
{
echo "<a href=\"$PHP_SELF?calls_summary=1&agent=$agent&query_date=$query_date\">Call Activity Summary</a>\n\n";
}
$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' order by event_time limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
echo "FIRST LOGIN: $row[0]\n";
$start = $row[1];
$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' order by event_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
echo "LAST LOG ACTIVITY: $row[0]\n";
$end = $row[1];
$login_time = ($end - $start);
$LOGIN_TIME_HMS = sec_convert($login_time,'H');
$pfLOGIN_TIME_HMS = sprintf("%8s", $LOGIN_TIME_HMS);
echo "-----------------------------------------\n";
echo "TOTAL LOGGED-IN TIME: $pfLOGIN_TIME_HMS\n";
### timeclock records
##### vicidial_timeclock log records for user #####
$total_login_time=0;
$SQday_ARY = explode('-',$query_date_BEGIN);
$EQday_ARY = explode('-',$query_date_END);
$SQepoch = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime(23, 59, 59, $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
echo "\n";
echo "<B>TIMECLOCK LOGIN/LOGOUT TIME:</B>\n";
echo "<TABLE width=550 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=2>ID </td><td><font size=2>EDIT </td><td align=right><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> IP ADDRESS</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>HOURS:MINUTES</td></tr>\n";
$stmt="SELECT event,event_epoch,user_group,login_sec,ip_address,timeclock_id,manager_user from vicidial_timeclock_log where user='$agent' and event_epoch >= '$SQepoch' and event_epoch <= '$EQepoch';";
if ($DB>0) {echo "|$stmt|";}
$rslt=mysql_query($stmt, $link);
$events_to_print = mysql_num_rows($rslt);
$total_logs=0;
$o=0;
while ($events_to_print > $o) {
$row=mysql_fetch_row($rslt);
if ( ($row[0]=='START') or ($row[0]=='LOGIN') )
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$TC_log_date = date("Y-m-d H:i:s", $row[1]);
$manager_edit='';
if (strlen($row[6])>0) {$manager_edit = ' * ';}
if (ereg("LOGIN", $row[0]))
{
$login_sec='';
echo "<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
echo "<td align=right><font size=2>$manager_edit</td>";
echo "<td align=right><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $TC_log_date</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> </td></tr>\n";
}
if (ereg("LOGOUT", $row[0]))
{
$login_sec = $row[3];
$total_login_time = ($total_login_time + $login_sec);
$event_hours_minutes = sec_convert($login_sec,'H');
echo "<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
echo "<td align=right><font size=2>$manager_edit</td>";
echo "<td align=right><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $TC_log_date</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> $event_hours_minutes";
if ($DB) {echo " - $total_login_time - $login_sec";}
echo "</td></tr>\n";
}
$o++;
}
if (strlen($login_sec)<1)
{
$login_sec = ($STARTtime - $row[1]);
$total_login_time = ($total_login_time + $login_sec);
if ($DB) {echo "LOGIN ONLY - $total_login_time - $login_sec";}
}
$total_login_hours_minutes = sec_convert($total_login_time,'H');
if ($DB) {echo " - $total_login_time - $login_sec";}
echo "<tr><td align=right><font size=2> </td>";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right colspan=2><font size=2><font size=2>TOTAL </td>\n";
echo "<td align=right><font size=2> $total_login_hours_minutes </td></tr>\n";
echo "</TABLE><BR>$db_source\n";
}
?>
</BODY></HTML>
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