mattf
7a89a7acd6
javascript popup. git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
2667 lines
107 KiB
PHP
2667 lines
107 KiB
PHP
<?php
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# AST_VDADstats.php
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#
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# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 60619-1718 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 61215-1139 - Added drop percentage of answered and round-2 decimal
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# 71008-1436 - Added shift to be defined in dbconnect_mysqli.php
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# 71218-1155 - Added end_date for multi-day reports
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# 80430-1920 - Added Customer hangup cause stats
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# 80620-0031 - Fixed human answered calculation for drop perfentage
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# 80709-0230 - Added time stats to call statuses
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# 80717-2118 - Added calls/hour out of agent login time in status summary
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# 80722-2049 - Added Status Category stats
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# 81109-2341 - Added Productivity Rating
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# 90225-1140 - Changed to multi-campaign capability
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# 90310-2034 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
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# 90608-0251 - Added optional carrier codes stats, made graph at bottom optional
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# 90806-0001 - Added CI(Customer Interaction/Human Answered) stats, added option to add inbound rollover stats to these
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# 90827-1154 - Added List ID breakdown of calls
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# 91222-0843 - Fixed ALL-CAMPAIGNS inbound rollover issue(bug #262), and some other bugs
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# 100202-1034 - Added statuses to no-answer section
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100814-2307 - Added display of preset dials if presets are enabled in the campaign
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101207-1634 - Changed limits on seconds to 65000 from 36000 in vicidial_agent_log
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# 120224-0910 - Added HTML display option with bar graphs
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# 130414-0117 - Added report logging
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# 130610-0956 - Finalized changing of all ereg instances to preg
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# 130620-2227 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0941 - Fixed issue #675
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# 130901-0818 - Changed to mysqli PHP functions
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# 140108-0730 - Added webserver and hostname to report logging
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# 140208-2033 - Added List select option
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# 140215-0704 - Bug fixes related to Lists selection
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0705 - Finalized adding QXZ translation to all admin files
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# 141230-1353 - Added code for on-the-fly language translations display
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# 150516-1306 - Fixed Javascript element problem, Issue #857
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# 150619-0137 - Added option to calculate 'Percent of DROP Calls taken out of Answers' differently
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# 151125-1615 - Added search archive option
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# 160227-1101 - Uniform form format
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# 160515-1412 - Added UK OFCOM feature
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 170227-1716 - Fix for default HTML report format, issue #997
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# 170409-1555 - Added IP List validation code
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# 170629-2080 - Added download option
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# 170829-0040 - Added screen color settings
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 180508-0115 - Added new help display
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#
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$startMS = microtime();
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
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elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
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elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
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if (isset($_GET["carrier_stats"])) {$carrier_stats=$_GET["carrier_stats"];}
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elseif (isset($_POST["carrier_stats"])) {$carrier_stats=$_POST["carrier_stats"];}
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if (isset($_GET["bottom_graph"])) {$bottom_graph=$_GET["bottom_graph"];}
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elseif (isset($_POST["bottom_graph"])) {$bottom_graph=$_POST["bottom_graph"];}
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if (isset($_GET["agent_hours"])) {$agent_hours=$_GET["agent_hours"];}
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elseif (isset($_POST["agent_hours"])) {$agent_hours=$_POST["agent_hours"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["list_ids"])) {$list_ids=$_GET["list_ids"];}
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elseif (isset($_POST["list_ids"])) {$list_ids=$_POST["list_ids"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($bottom_graph)<2) {$bottom_graph='NO';}
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if (strlen($carrier_stats)<2) {$carrier_stats='NO';}
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if (strlen($include_rollover)<2) {$include_rollover='NO';}
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$report_name = 'Outbound Calling Report';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_text.="function openNewWindow(url)\n";
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$JS_text.=" {\n";
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$JS_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
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$JS_text.=" }\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,ofcom_uk_drop_calc,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSofcom_uk_drop_calc = $row[6];
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$SSreport_default_format = $row[7];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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$DROPANSWERpercent_adjustment=0;
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_log", "user_call_log", "vicidial_carrier_log", "vicidial_closer_log", "vicidial_agent_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_log_table=use_archive_table("vicidial_log");
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$user_call_log_table=use_archive_table("user_call_log");
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$vicidial_carrier_log_table=use_archive_table("vicidial_carrier_log");
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$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$vicidial_log_table="vicidial_log";
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$user_call_log_table="user_call_log";
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$vicidial_carrier_log_table="vicidial_carrier_log";
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$vicidial_closer_log_table="vicidial_closer_log";
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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##### SERVER CARRIER LOGGING LOOKUP #####
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$stmt = "SELECT count(*) FROM servers where carrier_logging_active='Y' and max_vicidial_trunks > 0;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$srv_conf_ct = mysqli_num_rows($rslt);
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if ($srv_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$carrier_logging_active = $row[0];
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}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$group = preg_replace("/'|\"|\\\\|;/","",$group);
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS','1','0');
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = array();}
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if (!isset($list_ids)) {$list_ids = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$campaigns_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] = $row[0];
|
|
$group_names[$i] = $row[1];
|
|
if (preg_match('/\-ALL/',$group_string) )
|
|
{$group[$i] = $groups[$i];}
|
|
$i++;
|
|
}
|
|
|
|
$rollover_groups_count=0;
|
|
$ofcom_uk_drop_calc=0;
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="SELECT drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$in_groups_to_print = mysqli_num_rows($rslt);
|
|
if ($in_groups_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_drop_SQL .= "'$row[0]',";
|
|
|
|
$rollover_groups_count++;
|
|
}
|
|
}
|
|
|
|
### UK OFCOM test
|
|
if ($SSofcom_uk_drop_calc > 0)
|
|
{
|
|
$stmt="SELECT ofcom_uk_drop_calc from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ukofcom_to_print = mysqli_num_rows($rslt);
|
|
if ($ukofcom_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ukofcom_test = $row[0];
|
|
|
|
if ($ukofcom_test == 'Y')
|
|
{$ofcom_uk_drop_calc++;}
|
|
}
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
if (strlen($group_drop_SQL) < 2)
|
|
{$group_drop_SQL = "''";}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) or (strlen($group_string) < 2) )
|
|
{
|
|
$group_SQL = "$LOGallowed_campaignsSQL";
|
|
$group_drop_SQL = "";
|
|
}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_drop_SQL = preg_replace('/,$/i', '',$group_drop_SQL);
|
|
$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
|
|
$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
|
|
$group_SQLand = "and campaign_id IN($group_SQL)";
|
|
$group_SQL = "where campaign_id IN($group_SQL)";
|
|
$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
|
|
$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$list_id_string='|';
|
|
$list_id_ct = count($list_ids);
|
|
while($i < $list_id_ct)
|
|
{
|
|
$list_id_string .= "$list_ids[$i]|";
|
|
$list_id_SQL .= "'$list_ids[$i]',";
|
|
$list_idQS .= "&list_ids[]=$list_ids[$i]";
|
|
$VL_INC=",vicidial_list";
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$list_id_string) ) or ($list_id_ct < 1) or (strlen($list_id_string) < 2) )
|
|
{
|
|
$list_id_SQL = "";
|
|
$list_id_drop_SQL = "";
|
|
$VL_INC="";
|
|
$skip_productivity_calc=0;
|
|
}
|
|
else
|
|
{
|
|
$list_id_SQL = preg_replace('/,$/i', '',$list_id_SQL);
|
|
$list_id_SQLand = "and list_id IN($list_id_SQL)";
|
|
$list_id_SQLandVALJOIN = "and ".$vicidial_agent_log_table.".lead_id=vicidial_list.lead_id and vicidial_list.list_id IN($list_id_SQL)";
|
|
$list_id_SQLandUCLJOIN = "and ".$user_call_log_table.".lead_id=vicidial_list.lead_id and vicidial_list.list_id IN($list_id_SQL)";
|
|
$list_id_SQL = "where list_id IN($list_id_SQL)";
|
|
$skip_productivity_calc=1;
|
|
}
|
|
|
|
|
|
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statcats_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statcats_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vsc_id[$i] = $row[0];
|
|
$vsc_name[$i] = $row[1];
|
|
$vsc_count[$i] = 0;
|
|
$i++;
|
|
}
|
|
|
|
$customer_interactive_statuses='';
|
|
$stmt="select status from vicidial_statuses where human_answered='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
$stmt="select status from vicidial_campaign_statuses where human_answered='Y' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
if (strlen($customer_interactive_statuses)>2)
|
|
{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
|
|
else
|
|
{$customer_interactive_statuses="''";}
|
|
|
|
require("screen_colors.php");
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
$HEADER.="<!DOCTYPE HTML>\n";
|
|
$HEADER.="<HEAD>\n";
|
|
$HEADER.="<STYLE type=\"text/css\">\n";
|
|
$HEADER.="<!--\n";
|
|
$HEADER.=" .green {color: white; background-color: green}\n";
|
|
$HEADER.=" .red {color: white; background-color: red}\n";
|
|
$HEADER.=" .blue {color: white; background-color: blue}\n";
|
|
$HEADER.=" .purple {color: white; background-color: purple}\n";
|
|
$HEADER.="-->\n";
|
|
$HEADER.=" </STYLE>\n";
|
|
|
|
$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
|
|
# require("chart_button.php");
|
|
|
|
$HEADER_b.="<script src='chart/Chart.js'></script>\n";
|
|
$HEADER_b.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
$HEADER_b.="<script language=\"JavaScript\">\n";
|
|
|
|
$list_stmt="select list_id, list_name, campaign_id from vicidial_lists $whereLOGallowed_campaignsSQL order by list_id asc";
|
|
$list_rslt=mysql_to_mysqli($list_stmt, $link);
|
|
$list_rows=mysqli_num_rows($list_rslt);
|
|
$list_options="<select name='list_ids[]' id='list_ids' multiple size=5>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$list_id_string))
|
|
{$list_options.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL LISTS")." --</option>\n";}
|
|
else
|
|
{$list_options.="<option value=\"--ALL--\">-- "._QXZ("ALL LISTS")." --</option>\n";}
|
|
|
|
|
|
if ($list_rows>0) {
|
|
|
|
$list_id_ary_str.="var list_id_ary=[";
|
|
$list_name_ary_str.="var list_name_ary=[";
|
|
$campaign_id_ary_str.="var campaign_id_ary=[";
|
|
while ($list_row=mysqli_fetch_row($list_rslt)) {
|
|
$list_id_ary_str.="'$list_row[0]',";
|
|
$list_name_ary_str.="'$list_row[1]',";
|
|
$campaign_id_ary_str.="'$list_row[2]',";
|
|
|
|
if (preg_match("/\|$list_row[0]\|/i",$list_id_string)) {$list_options.="<option selected value=\"$list_row[0]\">$list_row[0] - $list_row[1]</option>\n";}
|
|
else {$list_options.="<option value=\"$list_row[0]\">$list_row[0] - $list_row[1]</option>\n";}
|
|
|
|
#$list_options.="\t<option value='$list_row[0]'>$list_row[0] - $list_row[1]</option>\n";
|
|
}
|
|
$list_id_ary_str=preg_replace('/,$/', '', $list_id_ary_str)."];\n";
|
|
$list_name_ary_str=preg_replace('/,$/', '', $list_name_ary_str)."];\n";
|
|
$campaign_id_ary_str=preg_replace('/,$/', '', $campaign_id_ary_str)."];\n";
|
|
|
|
$HEADER_b.=$list_id_ary_str;
|
|
$HEADER_b.=$list_name_ary_str;
|
|
$HEADER_b.=$campaign_id_ary_str;
|
|
}
|
|
|
|
$list_options.="</select>\n";
|
|
|
|
$HEADER_b.="function LoadLists(FromBox) {\n";
|
|
$HEADER_b.=" if (!FromBox) {alert(\"NO\"); return false;}\n";
|
|
$HEADER_b.=" var selectedCampaigns=\"|\";\n";
|
|
$HEADER_b.=" var selectedcamps = new Array();\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.=" for(i = 0; i < document.getElementById('group').options.length; i++) {\n";
|
|
$HEADER_b.=" if (document.getElementById('group').options[i].selected) {\n";
|
|
$HEADER_b.=" selectedCampaigns += document.getElementById('group').options[i].value+\"|\";\n";
|
|
$HEADER_b.=" } \n";
|
|
$HEADER_b.=" }\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.=" // Clear List menu\n";
|
|
$HEADER_b.=" document.getElementById('list_ids').options.length=0;\n";
|
|
$HEADER_b.=" var new_list = new Option();\n";
|
|
$HEADER_b.=" new_list.value = \"--ALL--\";\n";
|
|
$HEADER_b.=" new_list.text = \"--"._QXZ("ALL LISTS")."--\";\n";
|
|
$HEADER_b.=" document.getElementById('list_ids')[0] = new_list;\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.=" list_id_index=1;\n";
|
|
$HEADER_b.=" for (j=0; j<campaign_id_ary.length; j++) {\n";
|
|
$HEADER_b.=" var campaignID=\"/\|\"+campaign_id_ary[j]+\"\|/g\";\n";
|
|
$HEADER_b.=" var campaign_matches = selectedCampaigns.match(campaignID);\n";
|
|
$HEADER_b.=" if (campaign_matches) {\n";
|
|
$HEADER_b.="\n";
|
|
$HEADER_b.=" var new_list = new Option();\n";
|
|
$HEADER_b.=" new_list.value = list_id_ary[j];\n";
|
|
$HEADER_b.=" new_list.text = list_id_ary[j]+\" - \"+list_name_ary[j];\n";
|
|
$HEADER_b.=" document.getElementById('list_ids')[list_id_index] = new_list;\n";
|
|
$HEADER_b.=" list_id_index++;\n";
|
|
$HEADER_b.=" }\n";
|
|
$HEADER_b.=" }\n";
|
|
$HEADER_b.="}\n";
|
|
$HEADER_b.="</script>\n";
|
|
|
|
$HEADER_b.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HEADER_b.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
$draw_graph=1;
|
|
|
|
# require("admin_header.php");
|
|
|
|
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#VDADstats$NWE\n";
|
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=agent_hours VALUE=\"$agent_hours\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
$MAIN.="\n";
|
|
|
|
if (preg_match('/MSIE/i', $_SERVER['HTTP_USER_AGENT'])) {
|
|
$JS_events="onBlur='LoadLists(this.form.group)' onKeyUp='LoadLists(this.form.group)'";
|
|
} else {
|
|
$JS_events="onMouseUp='LoadLists(this.form.group)' onBlur='LoadLists(this.form.group)' onKeyUp='LoadLists(this.form.group)'";
|
|
}
|
|
|
|
if ($archives_available=="Y")
|
|
{
|
|
$MAIN.="<BR><BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
|
|
$MAIN.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$MAIN.="<SELECT multiple SIZE=5 NAME=group[] id='group' $JS_events>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD VALIGN=TOP>";
|
|
$MAIN.=_QXZ("Lists").": <font size=1>("._QXZ("optional, possibly slow").")</font><BR>\n";
|
|
$MAIN.=$list_options;
|
|
$MAIN.="</TD><TD VALIGN=TOP>";
|
|
$MAIN.=_QXZ("Include Drop")." <BR>"._QXZ("Rollover").":<BR>";
|
|
$MAIN.="<SELECT SIZE=1 NAME=include_rollover>\n";
|
|
$MAIN.="<option selected value=\"$include_rollover\">$include_rollover</option>\n";
|
|
$MAIN.="<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
$MAIN.="<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="<BR>"._QXZ("Bottom Graph").": <BR>\n";
|
|
$MAIN.="<SELECT SIZE=1 NAME=bottom_graph>\n";
|
|
$MAIN.="<option selected value=\"$bottom_graph\">$bottom_graph</option>\n";
|
|
$MAIN.="<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
$MAIN.="<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
$MAIN.="</SELECT><BR>\n";
|
|
if ($carrier_logging_active > 0)
|
|
{
|
|
$MAIN.="</TD><TD VALIGN=TOP>"._QXZ("Carrier Stats").": <BR>";
|
|
$MAIN.="<SELECT SIZE=1 NAME=carrier_stats>\n";
|
|
$MAIN.="<option selected value=\"$carrier_stats\">$carrier_stats</option>\n";
|
|
$MAIN.="<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
$MAIN.="<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
$MAIN.="</SELECT>\n";
|
|
}
|
|
$MAIN.="<BR><BR>"._QXZ("Display as").":<BR>";
|
|
$MAIN.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR>";
|
|
$MAIN.="</TD><TD VALIGN=TOP>"._QXZ("Shift").": <BR>";
|
|
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
|
|
$MAIN.="<option value=\"\">--</option>\n";
|
|
$MAIN.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
$MAIN.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
$MAIN.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
$MAIN.="</SELECT><BR><BR>\n";
|
|
$MAIN.="<INPUT type=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
$MAIN.="</TD><TD VALIGN=TOP> ";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
|
$MAIN.="<a href=\"$PHP_SELF?agent_hours=$agent_hours&outbound_rate=$outbound_rate&costformat=$costformat&print_calls=$print_calls&query_date=$query_date&end_date=$end_date$groupQS$list_idQS&include_rollover=$include_rollover&bottom_graph=$bottom_graph&carrier_stats=$carrier_stats&report_display_type=$report_display_type&shift=$shift&SUBMIT=$SUBMIT&file_download=1\">"._QXZ("DOWNLOAD")."</a> |";
|
|
if (strlen($group[0]) > 1)
|
|
{
|
|
$MAIN.=" <a href=\"./admin.php?ADD=34&campaign_id=$group[0]\">"._QXZ("MODIFY")."</a> | \n";
|
|
$MAIN.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=" <a href=\"./admin.php?ADD=10\">"._QXZ("CAMPAIGNS")."</a> | \n";
|
|
$MAIN.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
}
|
|
$MAIN.="</TD></TR></TABLE>";
|
|
$MAIN.="</FORM>\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>\n\n";
|
|
|
|
if (strlen($group[0]) < 1)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT")."\n";
|
|
|
|
echo $HEADER;
|
|
require("chart_button.php");
|
|
echo $HEADER_b;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
|
|
$OUToutput = '';
|
|
$OUToutput .= _QXZ("Outbound Calling Stats",50)." $NOW_TIME\n";
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$OUToutput .= "---------- "._QXZ("TOTALS")."\n";
|
|
|
|
$CSV_text="";
|
|
$CSV_text.="\""._QXZ("Outbound Calling Stats")."\",\"$NOW_TIME\"\n\n";
|
|
$CSV_text.="\""._QXZ("Time range").":\",\"$query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
|
|
$CSV_text.="\"---------- "._QXZ("TOTALS")."\"\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTALcallsRAW = $row[0];
|
|
$TOTALsec = $row[1];
|
|
$inTOTALcallsRAW=0;
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$TOTALdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inTOTALsec = ($inTOTALsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inTOTALcallsRAW = $y;
|
|
$TOTALsec = ($TOTALsec + $inTOTALsec);
|
|
$inTOTALcalls = sprintf("%10s", $inTOTALcallsRAW);
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcallsRAW);
|
|
$average_call_seconds = MathZDC($TOTALsec, $TOTALcallsRAW);
|
|
$average_call_seconds = round($average_call_seconds, 2);
|
|
$average_call_seconds = sprintf("%10s", $average_call_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total Calls placed from this Campaign").": $TOTALcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for all Calls in seconds").": $average_call_seconds\n";
|
|
$CSV_text .= "\""._QXZ("Total Calls placed from this Campaign").":\",\"$TOTALcalls\"\n";
|
|
$CSV_text .= "\""._QXZ("Average Call Length for all Calls in seconds").":\",\"$average_call_seconds\"\n";
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$OUToutput .= _QXZ("Calls that went to rollover In-Group").": $inTOTALcalls\n";
|
|
$CSV_text .= "\""._QXZ("Calls that went to rollover In-Group").":\",\"$inTOTALcalls\"\n";
|
|
}
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("HUMAN ANSWERS");
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("HUMAN ANSWERS")."\",";
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$OUToutput .= "<font color=blue>(uk)</font>";
|
|
$CSV_text .= "\"(uk)\",";
|
|
}
|
|
$OUToutput .= "\n";
|
|
$CSV_text .= "\n";
|
|
|
|
### UK OFCOM test
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIcallsRAW = $row[0];
|
|
$CIsec = $row[1];
|
|
}
|
|
else
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIcallsRAW = $row[0];
|
|
$CIsec = $row[1];
|
|
}
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and ".$vicidial_closer_log_table.".status IN($customer_interactive_statuses) $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$CIdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inCIsec = ($inCIsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inCIcallsRAW = $y;
|
|
$CIsec = ($CIsec + $inCIsec);
|
|
$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
|
|
}
|
|
|
|
$CIcalls = sprintf("%10s", $CIcallsRAW);
|
|
$average_ci_seconds = MathZDC($CIsec, $CIcallsRAW);
|
|
$average_ci_seconds = round($average_ci_seconds, 2);
|
|
$average_ci_seconds = sprintf("%10s", $average_ci_seconds);
|
|
$CIsec = sec_convert($CIsec,'H');
|
|
|
|
|
|
$OUToutput .= _QXZ("Total Human Answered calls for this Campaign").": $CIcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for all HA in seconds").": $average_ci_seconds "._QXZ("Total Time").": $CIsec\n";
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("DROPS");
|
|
$CSV_text .= "\""._QXZ("Total Human Answered calls for this Campaign").":\",\"$CIcalls\"\n";
|
|
$CSV_text .= "\""._QXZ("Average Call Length for all HA in seconds").":\",\"$average_ci_seconds\",\""._QXZ("Total Time").":\",\"$CIsec\"\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("DROPS")."\"";
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$OUToutput .= "<font color=blue>(uk)</font>";
|
|
$CSV_text .= "\"(uk)\"";
|
|
}
|
|
$OUToutput .= "\n";
|
|
$CSV_text .= "\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DROPcalls = sprintf("%10s", $row[0]);
|
|
$DROPcallsA = sprintf("%10s", $row[0]);
|
|
$DROPcallsRAW = $row[0];
|
|
$DROPcallsRAWraw = $row[0];
|
|
$DROPseconds = $row[1];
|
|
|
|
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
|
|
$q=0;
|
|
$stmt = "SELECT status,status_name,human_answered,category,answering_machine from vicidial_statuses;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$answering_machine[$q]= $row[4];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
if ($answering_machine[$q]=='Y')
|
|
{$camp_AM_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
|
|
$stmt = "SELECT distinct status,status_name,human_answered,category,answering_machine from vicidial_campaign_statuses $group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$answering_machine[$q]= $row[4];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
if ($answering_machine[$q]=='Y')
|
|
{$camp_AM_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
$camp_ANS_STAT_SQL = preg_replace('/,$/i', '',$camp_ANS_STAT_SQL);
|
|
$camp_AM_STAT_SQL = preg_replace('/,$/i', '',$camp_AM_STAT_SQL);
|
|
|
|
|
|
### UK OFCOM test
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ANSWERcalls = $row[0];
|
|
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_AM_STAT_SQL);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agntAMcalls = $row[0];
|
|
|
|
if ($agntAMcalls > 0)
|
|
{
|
|
$temp_am_pct = ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) );
|
|
$temp_am_drops = ($DROPcallsRAW * $temp_am_pct);
|
|
$DROPcallsRAW = ($DROPcallsRAW - $temp_am_drops);
|
|
}
|
|
$temp_answers_today = ($ANSWERcalls + $DROPcallsRAW);
|
|
$DROPcallsA = sprintf("%10s", $DROPcallsRAW);
|
|
|
|
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, $temp_answers_today) * 100);
|
|
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
|
|
|
|
$ukDROPdebug = "($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) / ($ANSWERcalls + ($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) )";
|
|
}
|
|
else
|
|
{
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ANSWERcalls = $row[0];
|
|
|
|
# Change $DROPANSWERpercent_adjustment to '1' in options.php if you want to include the drop call count in addition to the answer call count when calculating the DROPANSWERpercent, although you really don't need to
|
|
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment))) * 100);
|
|
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
|
|
}
|
|
|
|
$DROPpercent = (MathZDC($DROPcallsRAW, $TOTALcalls) * 100);
|
|
$DROPpercent = round($DROPpercent, 2);
|
|
|
|
$average_hold_seconds = MathZDC($DROPseconds, $DROPcallsRAW);
|
|
$average_hold_seconds = round($average_hold_seconds, 2);
|
|
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total Outbound DROP Calls",44).": $DROPcalls $DROPpercent%\n";
|
|
$OUToutput .= _QXZ("Percent of DROP Calls taken out of Answers",44).": $DROPcallsA / ";
|
|
$CSV_text .= "\""._QXZ("Total Outbound DROP Calls").":\",\"$DROPcalls\",\"$DROPpercent%\"\n";
|
|
$CSV_text .= "\""._QXZ("Percent of DROP Calls taken out of Answers").":\",\"$DROPcallsA / ";
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$OUToutput .= "$temp_answers_today";
|
|
$CSV_text .= "$temp_answers_today";
|
|
}
|
|
else
|
|
{
|
|
$OUToutput .= ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment));
|
|
$CSV_text .= ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment));
|
|
}
|
|
$OUToutput .= " $DROPANSWERpercent%";
|
|
$CSV_text .= "\",\"$DROPANSWERpercent%\"";
|
|
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$OUToutput .= " <font color=blue>(uk)</font>";
|
|
$CSV_text .= "\"(uk)\",";
|
|
}
|
|
|
|
if ( ($DB > 0) and ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
|
|
{
|
|
$OUToutput .= " detail: $ukDROPdebug";
|
|
$CSV_text .= "\",\"detail:\",\"$ukDROPdebug\"";
|
|
}
|
|
$OUToutput .= "\n";
|
|
$CSV_text .= "\n";
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$inDROPANSWERpercent = (MathZDC($DROPcallsRAW, $CIcallsRAW) * 100);
|
|
$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
|
|
|
|
$OUToutput .= _QXZ("Percent of DROP/Answer Calls with Rollover",44).": $DROPcalls / $CIcallsRAW $inDROPANSWERpercent%\n";
|
|
$CSV_text .= "\""._QXZ("Percent of DROP/Answer Calls with Rollover").":\",\"$DROPcalls / $CIcallsRAW\",\"$inDROPANSWERpercent%\"\n";
|
|
}
|
|
|
|
$OUToutput .= _QXZ("Average Length for DROP Calls in seconds",44).": $average_hold_seconds\n";
|
|
$CSV_text .= "\""._QXZ("Average Length for DROP Calls in seconds").":\",\"$average_hold_seconds\"\n";
|
|
|
|
$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ccamps_to_print = mysqli_num_rows($rslt);
|
|
$c=0;
|
|
while ($ccamps_to_print > $c)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL .= "'$closer_campaigns',";
|
|
$c++;
|
|
}
|
|
$closer_campaignsSQL = preg_replace('/,$/i', '',$closer_campaignsSQL);
|
|
|
|
$stmt="select count(*) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) $list_id_SQLand and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTALanswers = ($row[0] + $ANSWERcalls);
|
|
|
|
|
|
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from ".$vicidial_agent_log_table."$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand $list_id_SQLandVALJOIN;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
$AVG_ANSWERagent_non_pause_sec = (MathZDC($TOTALanswers, $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
|
|
|
|
if ($skip_productivity_calc) {
|
|
$OUToutput .= _QXZ("Productivity Rating",44).": N/A\n";
|
|
$CSV_text .= "\""._QXZ("Productivity Rating").":\",\"N/A\"\n";
|
|
} else {
|
|
$OUToutput .= _QXZ("Productivity Rating",44).": $AVG_ANSWERagent_non_pause_sec\n";
|
|
$CSV_text .= "\""._QXZ("Productivity Rating").":\",\"$AVG_ANSWERagent_non_pause_sec\"\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("NO ANSWERS")."\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("NO ANSWERS")."\"\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$autoNAcalls = sprintf("%10s", $row[0]);
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$manualNAcalls = sprintf("%10s", $row[0]);
|
|
|
|
$totalNAcalls = ($autoNAcalls + $manualNAcalls);
|
|
$totalNAcalls = sprintf("%10s", $totalNAcalls);
|
|
|
|
|
|
$NApercent = (MathZDC($totalNAcalls, $TOTALcalls) * 100);
|
|
$NApercent = round($NApercent, 2);
|
|
|
|
$average_na_seconds = MathZDC($row[1], $row[0]);
|
|
$average_na_seconds = round($average_na_seconds, 2);
|
|
$average_na_seconds = sprintf("%10s", $average_na_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total NA calls -Busy,Disconnect,RingNoAnswer",44).": $totalNAcalls $NApercent%\n";
|
|
$OUToutput .= _QXZ("Total auto NA calls -system-set",44).": $autoNAcalls\n";
|
|
$OUToutput .= _QXZ("Total manual NA calls -agent-set",44).": $manualNAcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for NA Calls in seconds",44).": $average_na_seconds\n";
|
|
$CSV_text .= "\""._QXZ("Total NA calls -Busy,Disconnect,RingNoAnswer").":\",\"$totalNAcalls\",\"$NApercent%\"\n";
|
|
$CSV_text .= "\""._QXZ("Total auto NA calls -system-set").":\",\"$autoNAcalls\"\n";
|
|
$CSV_text .= "\""._QXZ("Total manual NA calls -agent-set").":\",\"$manualNAcalls\"\n";
|
|
$CSV_text .= "\""._QXZ("Average Call Length for NA Calls in seconds").":\",\"$average_na_seconds\"\n";
|
|
|
|
|
|
##############################
|
|
######### CALL HANGUP REASON STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CALL HANGUP REASON STATS")."\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("HANGUP REASON",20)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("CALL HANGUP REASON STATS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("HANGUP REASON")."\",\""._QXZ("CALLS")."\"\n";
|
|
|
|
$stmt="select count(*),term_reason from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand group by term_reason;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$reasons_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
|
|
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
|
|
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
|
|
if (preg_match('/NONE/',$reason)) {$reason = _QXZ("NO ANSWER",20);}
|
|
if (preg_match('/CALLER/',$reason)) {$reason = _QXZ("CUSTOMER",20);}
|
|
|
|
$ASCII_text .= "| $reason | $REASONcount |\n";
|
|
$CSV_text .= "\"$reason\",\"$REASONcount\"\n";
|
|
|
|
if ($row[0]>$max_calls) {$max_calls=$row[0];}
|
|
$graph_stats[$i][0]=$row[0];
|
|
$graph_stats[$i][1]=$row[1];
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",19).": | $TOTALcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL").":\",\"".trim($TOTALcalls)."\"\n";
|
|
|
|
#########
|
|
$graph_array=array("CHRSdata|||integer|");
|
|
$graph_id++;
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1]; $dataset_type=$graph_info[3];
|
|
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".$graph_stats[$d][1]."\",";
|
|
$data.="\"".$graph_stats[$d][0]."\",";
|
|
$current_graph_total+=$graph_stats[$d][0];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("CALL HANGUP REASON STATS");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL STATUS STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CALL STATUS STATS")."\n";
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
|
|
$ASCII_text .= "| | | | | "._QXZ("CALL TIME",32)." |"._QXZ("AGENT TIME",10)."|\n";
|
|
$ASCII_text .= "| "._QXZ("STATUS",6)." | "._QXZ("DESCRIPTION",20)." | "._QXZ("CATEGORY",20)." | "._QXZ("CALLS",10)." | "._QXZ("TOTAL TIME",10)." | "._QXZ("AVG TIME",8)." |"._QXZ("CALLS/HOUR",10)."|"._QXZ("CALLS/HOUR",10)."|\n";
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("CALL STATUS STATS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("STATUS")."\",\""._QXZ("DESCRIPTION")."\",\""._QXZ("CATEGORY")."\",\""._QXZ("CALLS")."\",\""._QXZ("TOTAL CALL TIME")."\",\""._QXZ("AVG CALL TIME")."\",\""._QXZ("CALLS/HOUR")."\",\""._QXZ("AGENT CALLS/HOUR")."\"\n";
|
|
|
|
######## GRAPHING #########
|
|
# $GRAPH="<BR><BR><a name='cssgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
# $GRAPH.="<tr><th width='20%' class='grey_graph_cell' id='cssgraph1'><a href='#' onClick=\"DrawCSSGraph('CALLS', '1'); return false;\">"._QXZ("CALLS")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph2'><a href='#' onClick=\"DrawCSSGraph('TOTALTIME', '2'); return false;\">"._QXZ("TOTAL TIME")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph3'><a href='#' onClick=\"DrawCSSGraph('AVGTIME', '3'); return false;\">"._QXZ("AVG TIME")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph4'><a href='#' onClick=\"DrawCSSGraph('CALLSHOUR', '4'); return false;\">"._QXZ("CALLS/HR")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph5'><a href='#' onClick=\"DrawCSSGraph('CALLSHOUR_agent', '5'); return false;\">"._QXZ("AGENT CALLS/HR")."</a></th></tr>";
|
|
# $GRAPH.="<tr><td colspan='5' class='graph_span_cell'><span id='call_status_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_total_time=1;
|
|
$max_avg_time=1;
|
|
$max_callshr=1;
|
|
$max_agentcallshr=1;
|
|
$graph_header="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>"._QXZ("CALL STATUS STATS")."</caption><tr><th class='thgraph' scope='col'>STATUS</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CALLS")." </th></tr>";
|
|
$TOTALTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("TOTAL TIME")."</th></tr>";
|
|
$AVGTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("AVG TIME")."</th></tr>";
|
|
$CALLSHOUR_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CALLS/HR")."</th></tr>";
|
|
$CALLSHOUR_agent_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("AGENT CALLS/HR")."</th></tr>";
|
|
###########################
|
|
|
|
|
|
$campaignSQL = "$group_SQLand";
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{$campaignSQL = "$both_group_SQLand";}
|
|
## Pull the count of agent seconds for the total tally
|
|
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from ".$vicidial_agent_log_table."$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL $list_id_SQLandVALJOIN and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Ctally_to_print = mysqli_num_rows($rslt);
|
|
if ($Ctally_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$AGENTsec = "$rowx[0]";
|
|
}
|
|
if ($DB) {$ASCII_text .= "$AGENTsec|$Ctally_to_print|$stmt\n";}
|
|
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$rollover_exclude_dropSQL='';
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
|
|
$stmt="select count(*),status,sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand $list_id_SQLand group by status;";
|
|
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$STATUScountARY[$i] = $row[0];
|
|
$RAWstatusARY[$i] = $row[1];
|
|
$RAWhoursARY[$i] = $row[2];
|
|
$statusSQL .= "'$row[1]',";
|
|
$i++;
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
if (strlen($statusSQL) < 2)
|
|
{$statusSQL = "''";}
|
|
else
|
|
{
|
|
$statusSQL = preg_replace('/,$/i', '',$statusSQL);
|
|
}
|
|
$stmt="select distinct status from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$inS_statuses_to_print = mysqli_num_rows($rslt);
|
|
$n=0;
|
|
while ($inS_statuses_to_print > $n)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$STATUScountARY[$i] = 0;
|
|
$RAWstatusARY[$i] = $rowx[0];
|
|
$RAWhoursARY[$i] = 0;
|
|
$i++;
|
|
$n++;
|
|
$statuses_to_print++;
|
|
}
|
|
}
|
|
|
|
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$STATUScount = $STATUScountARY[$i];
|
|
$RAWstatus = $RAWstatusARY[$i];
|
|
$RAWhours = $RAWhoursARY[$i];
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$in_statuses_to_print = mysqli_num_rows($rslt);
|
|
if ($in_statuses_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$inSTATUScount = $rowx[0];
|
|
$inRAWhours = $rowx[1];
|
|
|
|
$STATUScount = ($STATUScount + $inSTATUScount);
|
|
$RAWhours = ($RAWhours + $inRAWhours);
|
|
}
|
|
}
|
|
|
|
$r=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
|
|
{
|
|
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
|
|
}
|
|
$r++;
|
|
}
|
|
if ($AGENTsec < 1) {$AGENTsec=1;}
|
|
$TOTALcalls = ($TOTALcalls + $STATUScount);
|
|
$TOTALtimeS = ($TOTALtimeS + $RAWhours);
|
|
$STATUSrate = MathZDC($STATUScount, MathZDC($TOTALsec, 3600) );
|
|
$STATUSrate = sprintf("%.2f", $STATUSrate);
|
|
$AGENTrate = MathZDC($STATUScount, MathZDC($AGENTsec, 3600) );
|
|
$AGENTrate = sprintf("%.2f", $AGENTrate);
|
|
|
|
if ($STATUScount>$max_calls) {$max_calls=$STATUScount;}
|
|
if ($RAWhours>$max_total_time) {$max_total_time=$RAWhours;}
|
|
if ($STATUSavg_sec>$max_avg_time) {$max_avg_time=$STATUSavg_sec;}
|
|
if ($STATUSrate>$max_callshr) {$max_callshr=$STATUSrate;}
|
|
if ($AGENTrate>$max_agentcallshr) {$max_agentcallshr=$AGENTrate;}
|
|
$graph_stats[$i][1]=$STATUScount;
|
|
$graph_stats[$i][2]=$RAWhours;
|
|
$graph_stats[$i][3]=MathZDC($RAWhours, $STATUScount);
|
|
$graph_stats[$i][4]=$STATUSrate;
|
|
$graph_stats[$i][5]=$AGENTrate;
|
|
|
|
$STATUShours = sec_convert($RAWhours,'H');
|
|
$STATUSavg_sec = MathZDC($RAWhours, $STATUScount);
|
|
$STATUSavg = sec_convert($STATUSavg_sec,'H');
|
|
|
|
$STATUScount = sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
|
$status = sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
|
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
|
|
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
|
|
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
|
|
$AGENTrate = sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
|
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
|
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
|
|
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
|
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
|
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
|
|
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
|
|
}
|
|
$graph_stats[$i][0]="$status - $status_name - $statcat";
|
|
|
|
$ASCII_text .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate | \n";
|
|
$CSV_text .= "\"$status\",\"$status_name\",\"$statcat\",\"$STATUScount\",\"$STATUShours\",\"$STATUSavg\",\"$STATUSrate\",\"$AGENTrate\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALrate = MathZDC($TOTALcalls, MathZDC($TOTALsec, 3600) );
|
|
$TOTALrate = sprintf("%.2f", $TOTALrate);
|
|
$aTOTALrate = MathZDC($TOTALcalls, MathZDC($AGENTsec, 3600) );
|
|
$aTOTALrate = sprintf("%.2f", $aTOTALrate);
|
|
|
|
$aTOTALhours = sec_convert($AGENTsec,'H');
|
|
$TOTALhours = sec_convert($TOTALtimeS,'H');
|
|
$TOTALavg_sec = MathZDC($TOTALtimeS, $TOTALcalls);
|
|
$TOTALavg = sec_convert($TOTALavg_sec,'H');
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
|
|
$aTOTALhours = sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
|
|
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
|
|
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
|
|
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
|
|
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",51).": | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
|
|
# $ASCII_text .= "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
|
|
$ASCII_text .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
|
|
$CSV_text .= "\"\",\"\",\""._QXZ("TOTAL").":\",\"$TOTALcalls\",\"$TOTALhours\",\"$TOTALavg\",\"$TOTALrate\"\n";
|
|
|
|
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("CSS_CALLSdata|1|CALLS|integer|", "CSS_TOTALTIMEdata|2|TOTAL TIME|time|", "CSS_AVGTIMEdata|3|AVG TIME|time|", "CSS_CALLSHOURdata|4|CALLS/HR|decimal|", "CSS_CALLSHOUR_agent|5|AGENT CALLS/HR|decimal|");
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("CALL STATUS STATS");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### LIST ID BREAKDOWN STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("LIST ID STATS")."\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("LIST",40)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("LIST ID STATS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("LIST")."\",\""._QXZ("CALLS")."\"\n";
|
|
|
|
# $GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
# $GRAPH.="<caption align='top'>"._QXZ("LIST ID STATS")."</caption>";
|
|
# $GRAPH.="<tr>\n";
|
|
# $GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("LIST")."</th>\n";
|
|
# $GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
# $GRAPH.="</tr>\n";
|
|
|
|
$stmt="select count(*),list_id from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand group by list_id;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$listids_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$max_calls=1; $graph_stats=array();
|
|
while ($i < $listids_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LISTIDcalls[$i] = $row[0];
|
|
$LISTIDlists[$i] = $row[1];
|
|
if ($row[0]>$max_calls) {$max_calls=$row[0];}
|
|
$graph_stats[$i][0]=$row[0];
|
|
$graph_stats[$i][1]=$row[1];
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $listids_to_print)
|
|
{
|
|
$stmt="select list_name from vicidial_lists where list_id='$LISTIDlists[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$list_name_to_print = mysqli_num_rows($rslt);
|
|
if ($list_name_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LISTIDlist_names[$i] = $row[0];
|
|
}
|
|
|
|
$TOTALcalls = ($TOTALcalls + $LISTIDcalls[$i]);
|
|
|
|
$LISTIDcount = sprintf("%10s", $LISTIDcalls[$i]);while(strlen($LISTIDcount)>10) {$LISTIDcount = substr("$LISTIDcount", 0, -1);}
|
|
$LISTIDname = sprintf("%-40s", "$LISTIDlists[$i] - $LISTIDlist_names[$i]");while(strlen($LISTIDname)>40) {$LISTIDname = substr("$LISTIDname", 0, -1);}
|
|
|
|
$ASCII_text .= "| $LISTIDname | $LISTIDcount |\n";
|
|
$CSV_text .= "\"$LISTIDname\",\"$LISTIDcount\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",39).": | $TOTALcalls |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL").":\",\"$TOTALcalls\"\n";
|
|
|
|
#########
|
|
$graph_array=array("LISdata|||integer|");
|
|
$graph_id++;
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".$graph_stats[$d][1]."\",";
|
|
$data.="\"".$graph_stats[$d][0]."\",";
|
|
$current_graph_total+=$graph_stats[$d][0];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("LIST ID STATS");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
|
|
if ( ($carrier_logging_active > 0) and ($carrier_stats == 'YES') )
|
|
{
|
|
##############################
|
|
######### CARRIER STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CARRIER CALL STATUSES")."\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("STATUS",20)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("CARRIER CALL STATUSES")."\"\n";
|
|
$CSV_text .= "\""._QXZ("STATUS")."\",\""._QXZ("CALLS")."\"\n";
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select dialstatus,count(*) from ".$vicidial_carrier_log_table." vcl,".$vicidial_log_table." vl where vcl.uniqueid=vl.uniqueid and vcl.call_date > \"$query_date_BEGIN\" and vcl.call_date < \"$query_date_END\" and vl.call_date > \"$query_date_BEGIN\" and vl.call_date < \"$query_date_END\" $group_SQLand $list_id_SQLand group by dialstatus order by dialstatus;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$carrierstatuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $carrierstatuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTCARcalls = ($TOTCARcalls + $row[1]);
|
|
$CARstatus = sprintf("%-20s", $row[0]); while(strlen($CARstatus)>20) {$CARstatus = substr("$CARstatus", 0, -1);}
|
|
$CARcount = sprintf("%10s", $row[1]); while(strlen($CARcount)>10) {$CARcount = substr("$CARcount", 0, -1);}
|
|
|
|
$ASCII_text .= "| $CARstatus | $CARcount |\n";
|
|
$CSV_text .= "\"$CARstatus\",\"$CARcount\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTCARcalls = sprintf("%10s", $TOTCARcalls); while(strlen($TOTCARcalls)>10) {$TOTCARcalls = substr("$TOTCARcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",20)." | $TOTCARcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL")."\",\"$TOTCARcalls\"\n";
|
|
}
|
|
|
|
|
|
## find if any selected campaigns have presets enabled
|
|
$presets_enabled=0;
|
|
$stmt="select count(*) from vicidial_campaigns where enable_xfer_presets='ENABLED' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$presets_enabled_count = mysqli_num_rows($rslt);
|
|
if ($presets_enabled_count > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$presets_enabled = $row[0];
|
|
}
|
|
|
|
if ($presets_enabled > 0)
|
|
{
|
|
##############################
|
|
######### PRESET DIAL STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("AGENT PRESET DIALS")."\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("PRESET NAME",40)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("AGENT PRESET DIALS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("PRESET NAME")."\",\""._QXZ("CALLS")."\"\n";
|
|
|
|
#$GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
#$GRAPH.="<caption align='top'>"._QXZ("AGENT PRESET DIALS")."</caption>";
|
|
#$GRAPH.="<tr>\n";
|
|
#$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("PRESET NAME")."</th>\n";
|
|
#$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
#$GRAPH.="</tr>\n";
|
|
$max_calls=1; $graph_stats=array();
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select preset_name,count(*) from ".$user_call_log_table."$VL_INC where call_date > \"$query_date_BEGIN\" and call_date < \"$query_date_END\" and preset_name!='' and preset_name is not NULL $group_SQLand $list_id_SQLandUCLJOIN group by preset_name order by preset_name;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$carrierstatuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $carrierstatuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTPREcalls = ($TOTPREcalls + $row[1]);
|
|
$PREstatus = sprintf("%-40s", $row[0]); while(strlen($PREstatus)>40) {$PREstatus = substr("$PREstatus", 0, -1);}
|
|
$PREcount = sprintf("%10s", $row[1]); while(strlen($PREcount)>10) {$PREcount = substr("$PREcount", 0, -1);}
|
|
|
|
if ($row[1]>$max_calls) {$max_calls=$row[1];}
|
|
$graph_stats[$i][0]=$row[1];
|
|
$graph_stats[$i][1]=$row[0];
|
|
|
|
$ASCII_text .= "| $PREstatus | $PREcount |\n";
|
|
$CSV_text .= "\"$PREstatus\",\"$PREcount\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
#########
|
|
$graph_array=array("APDdata|||integer|");
|
|
$graph_id++;
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".$graph_stats[$d][1]."\",";
|
|
$data.="\"".$graph_stats[$d][0]."\",";
|
|
$current_graph_total+=$graph_stats[$d][0];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("AGENT PRESET DIALS");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
$TOTPREcalls = sprintf("%10s", $TOTPREcalls); while(strlen($TOTPREcalls)>10) {$TOTPREcalls = substr("$TOTPREcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",40)." | $TOTPREcalls |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL",40)."\",\"$TOTPREcalls\"\n";
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
}
|
|
|
|
|
|
##############################
|
|
######### STATUS CATEGORY STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CUSTOM STATUS CATEGORY STATS")."\n";
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
$ASCII_text .= "| "._QXZ("CATEGORY",20)." | "._QXZ("CALLS",10)." | "._QXZ("DESCRIPTION",30)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("CUSTOM STATUS CATEGORY STATS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("CATEGORY")."\",\""._QXZ("CALLS")."\",\""._QXZ("DESCRIPTION")."\"\n";
|
|
|
|
# $GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
# $GRAPH.="<caption align='top'>"._QXZ("CUSTOM STATUS CATEGORY STATS")."</caption>";
|
|
# $GRAPH.="<tr>\n";
|
|
# $GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CATEGORY")."</th>\n";
|
|
# $GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
# $GRAPH.="</tr>\n";
|
|
$max_calls=1; $graph_stats=array();
|
|
|
|
$TOTCATcalls=0;
|
|
$r=0; $i=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($vsc_id[$r] != 'UNDEFINED')
|
|
{
|
|
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
|
|
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
|
|
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
|
|
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
|
|
|
|
if ($vsc_count[$r]>$max_calls) {$max_calls=$vsc_count[$r];}
|
|
$graph_stats[$i][0]=$vsc_count[$r];
|
|
$graph_stats[$i][1]=$vsc_id[$r];
|
|
$i++;
|
|
|
|
$ASCII_text .= "| $category | $CATcount | $CATname |\n";
|
|
$CSV_text .= "\"$category\",\"$CATcount\",\"$CATname\"\n";
|
|
}
|
|
$r++;
|
|
}
|
|
|
|
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",20)." | $TOTCATcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL")."\",\"$TOTCATcalls\"\n";
|
|
|
|
#########
|
|
$graph_array=array("CSCdata|||integer|");
|
|
$graph_id++;
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".$graph_stats[$d][1]."\",";
|
|
$data.="\"".$graph_stats[$d][0]."\",";
|
|
$current_graph_total+=$graph_stats[$d][0];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("CUSTOM STATUS CATEGORY STATS");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
|
|
##############################
|
|
######### USER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$TOTtime=0;
|
|
$TOTavg=0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("AGENT STATS")."\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("AGENT",24)." | "._QXZ("CALLS",10)." | "._QXZ("TIME H:M:S",10)." |"._QXZ("AVERAGE",7)." |\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$CSV_text .= "\n";
|
|
$CSV_text .= "\"---------- "._QXZ("AGENT STATS")."\"\n";
|
|
$CSV_text .= "\""._QXZ("AGENT")."\",\""._QXZ("CALLS")."\",\""._QXZ("TIME H:M:S")."\",\""._QXZ("AVERAGE")."\"\n";
|
|
|
|
######## GRAPHING #########
|
|
$graph_stats=array();
|
|
###########################
|
|
|
|
$stmt="select ".$vicidial_log_table.".user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from ".$vicidial_log_table.",vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and ".$vicidial_log_table.".user is not null and length_in_sec is not null and length_in_sec >= 0 and ".$vicidial_log_table.".user=vicidial_users.user group by ".$vicidial_log_table.".user;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$RAWuser[$i] = $row[0];
|
|
$RAWfull_name[$i] = $row[1];
|
|
$RAWuser_calls[$i] = $row[2];
|
|
$RAWuser_talk[$i] = $row[3];
|
|
$RAWuser_average[$i] = $row[4];
|
|
|
|
$TOTcalls = ($TOTcalls + $row[2]);
|
|
$TOTtime = ($TOTtime + $row[3]);
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$user = sprintf("%-6s", $RAWuser[$i]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name = sprintf("%-15s", $RAWfull_name[$i]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name = sprintf("%-45s", $RAWfull_name[$i]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and user='$RAWuser[$i]' $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$CIdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inCIsec = ($inCIsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inCIcallsRAW = $y;
|
|
$RAWuser_talk[$i] = ($RAWuser_talk[$i] + $inCIsec);
|
|
$RAWuser_calls[$i] = ($RAWuser_calls[$i] + $inCIcallsRAW);
|
|
|
|
$TOTcalls = ($TOTcalls + $inCIcallsRAW);
|
|
$TOTtime = ($TOTtime + $inCIsec);
|
|
}
|
|
|
|
$USERcalls = sprintf("%10s", $RAWuser_calls[$i]);
|
|
$USERtotTALK = $RAWuser_talk[$i];
|
|
$USERavgTALK = round(MathZDC($RAWuser_talk[$i], $RAWuser_calls[$i]));
|
|
|
|
#######
|
|
if ($RAWuser_calls[$i]>$max_calls) {$max_calls=$RAWuser_calls[$i];}
|
|
if ($RAWuser_talk[$i]>$max_total_time) {$max_total_time=$RAWuser_talk[$i];}
|
|
if ($USERavgTALK>$max_avg_time) {$max_avg_time=$USERavgTALK;}
|
|
$graph_stats[$i][0]="$user - $full_name";
|
|
$graph_stats[$i][1]=$RAWuser_calls[$i];
|
|
$graph_stats[$i][2]=$RAWuser_talk[$i];
|
|
$graph_stats[$i][3]=$USERavgTALK;
|
|
#######
|
|
|
|
|
|
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
|
|
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
|
|
|
|
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
|
|
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
|
|
|
$ASCII_text .= "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS|\n";
|
|
$CSV_text .= "\"$user - $full_name\",\"$USERcalls\",\"$USERtotTALK_MS\",\"$USERavgTALK_MS\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$rawTOTtime = $TOTtime;
|
|
|
|
if (!$TOTcalls) {$TOTcalls = 1;}
|
|
$TOTavg = MathZDC($TOTtime, $TOTcalls);
|
|
|
|
$TOTavg_MS = sec_convert($TOTavg,'H');
|
|
$TOTtime_MS = sec_convert($TOTtime,'H');
|
|
|
|
$TOTavg = sprintf("%6s", $TOTavg_MS);
|
|
$TOTtime = sprintf("%10s", $TOTtime_MS);
|
|
|
|
$TOTagents = sprintf("%10s", $i);
|
|
$TOTcalls = sprintf("%10s", $TOTcalls);
|
|
$TOTtime = sprintf("%8s", $TOTtime);
|
|
$TOTavg = sprintf("%6s", $TOTavg);
|
|
|
|
$stmt="select avg(wait_sec) from ".$vicidial_agent_log_table."$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand $list_id_SQLandVALJOIN;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$AVGwait = $row[0];
|
|
$AVGwait_MS = sec_convert($AVGwait,'H');
|
|
$AVGwait = sprintf("%6s", $AVGwait_MS);
|
|
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL Agents",12).": $TOTagents | $TOTcalls | $TOTtime | $TOTavg|\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("Average Wait time between calls",52)." $AVGwait|\n";
|
|
$ASCII_text .= "+-------------------------------------------------------------+\n";
|
|
$CSV_text .= "\""._QXZ("TOTAL Agents").": ".trim($TOTagents)."\",\"$TOTcalls\",\"$TOTtime\",\"$TOTavg\"\n";
|
|
$CSV_text .= "\"\",\"\",\""._QXZ("Average Wait time between calls").":\",\"$AVGwait\"\n";
|
|
|
|
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("AS_CALLSdata|1|CALLS|integer|", "AS_TOTALTIMEdata|2|TOTAL TIME|time|", "AS_AVGTIMEdata|3|AVG TIME|time|");
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
if ($report_display_type=="HTML") {
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
}
|
|
$graph_count=count($graph_array);
|
|
$graph_title="AGENT STATS";
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
$GRAPH_text.="</PRE>";
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
$stmt="select campaign_id,phone_number,length_in_sec from ".$vicidial_log_table.",vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and ".$vicidial_log_table.".user=vicidial_users.user;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$allcalls_to_print = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
while ($w < $allcalls_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($print_calls > 0)
|
|
{echo "$row[0]\t$row[1]\t$row[2]\n";}
|
|
$tempTALK = ($tempTALK + $row[2]);
|
|
$w++;
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="select campaign_id,phone_number,length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_print = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
while ($w < $INallcalls_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($print_calls > 0)
|
|
{ echo "$row[0]\t$row[1]\t$row[2]\t$row[3]\t$row[4]\n";}
|
|
$newTALK = ($row[2] - $row[3] - MathZDC($row[4], 1000) );
|
|
if ($newTALK < 0) {$newTALK = 0;}
|
|
$tempTALK = ($tempTALK + $newTALK);
|
|
$w++;
|
|
}
|
|
}
|
|
$tempTALKmin = MathZDC($tempTALK, 60);
|
|
if ($print_calls > 0)
|
|
{echo "$w\t$tempTALK\t$tempTALKmin\n";}
|
|
|
|
echo "</PRE>\n<B>";
|
|
$rawTOTtalk_min = round(MathZDC($tempTALK, 60));
|
|
$outbound_cost = ($rawTOTtalk_min * $outbound_rate);
|
|
$outbound_cost = sprintf("%8.2f", $outbound_cost);
|
|
|
|
echo _QXZ("OUTBOUND")." $query_date "._QXZ("to")." $end_date, $rawTOTtalk_min "._QXZ("minutes at")." \$$outbound_rate = \$$outbound_cost</B>\n";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_VDADstats_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
$OUToutput.=$CSV_text;
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$RUNtime' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
else
|
|
{
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$OUToutput.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$OUToutput.=$ASCII_text;
|
|
}
|
|
echo $HEADER;
|
|
require("chart_button.php");
|
|
echo $HEADER_b;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
|
|
echo "$OUToutput";
|
|
|
|
if ($bottom_graph == 'YES')
|
|
{
|
|
##############################
|
|
######### TIME STATS
|
|
|
|
echo "\n";
|
|
echo "---------- "._QXZ("TIME STATS")."\n";
|
|
|
|
echo "<FONT SIZE=0>\n";
|
|
|
|
$hi_hour_count=0;
|
|
$last_full_record=0;
|
|
$i=0;
|
|
$h=0;
|
|
while ($i <= 96)
|
|
{
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
$hour_multiplier = MathZDC(100, $hi_hour_count);
|
|
|
|
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
|
echo _QXZ("GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN")."\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 102)
|
|
{
|
|
if ($Mk >= 5)
|
|
{
|
|
$Mk=0;
|
|
$scale_num=MathZDC($k, $hour_multiplier, 100);
|
|
$scale_num = round($scale_num, 0);
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
|
echo "| "._QXZ("HOUR",4)." |$call_scale| "._QXZ("DROPS",5)." | "._QXZ("TOTAL",5)." |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
}
|
|
if ($h == 1) {$time = " 15 ";}
|
|
if ($h == 2) {$time = " 30 ";}
|
|
if ($h == 3) {$time = " 45 ";}
|
|
$Ghour_count = $hour_count[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
echo "|$time|";
|
|
$k=0; while ($k <= 102) {echo " "; $k++;}
|
|
echo "| $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (99 - $Xhour_count);
|
|
|
|
$Gdrop_count = $drop_count[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "*X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
|
echo "| 0 | $hour_count[$i] |\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
|
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
### END bottom graph
|
|
}
|
|
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
|
|
}
|
|
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
echo $JS_text;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
?>
|
|
</FONT></PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|