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8aa16e4f62949b2eafb38a119e9c46445e827746
agc_2-X/www/vicidial/AST_CLOSERstats.php
T
mattf 8aa16e4f62 Fixed help display for dozens of reports 
Added more call detail stats for calls to DIDs and what happened to them
Fixed issue with User Group permissions in Inbound summary hourly report and the agent status detail report.

git-svn-id: svn://192.168.202.10@3448 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-06-05 13:10:27 +00:00

3412 lines
141 KiB
PHP
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<?php
# AST_CLOSERstats.php
#
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES:
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 60905-1326 - Added queue time stats
# 71008-1436 - Added shift to be defined in dbconnect_mysqli.php
# 71025-0021 - Added status breakdown
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80709-0331 - Added time stats to call statuses
# 80722-2149 - Added Status Category stats
# 81015-0705 - Added IVR calls count
# 81024-0037 - Added multi-select inbound-groups
# 81105-2118 - Added Answered calls 15-minute breakdown
# 81109-2340 - Added custom indicators section
# 90116-1040 - Rewrite of the 15-minute sections to speed it up and allow multi-day calculations
# 90310-2037 - Admin header
# 90508-0644 - Changed to PHP long tags
# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
# 90801-0921 - Added in-group name to pulldown
# 91214-0955 - Added INITIAL QUEUE POSITION BREAKDOWN
# 100206-1454 - Fixed TMR(service level) calculation
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100709-1809 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100913-1634 - Added DID option to select by DIDs instead of In-groups
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
# 110703-1759 - Added download option
# 111103-0632 - Added MAXCAL as a drop status
# 111103-2003 - Added user_group restrictions for selecting in-groups
# 120224-0910 - Added HTML display option with bar graphs
# 120730-0724 - Small fix for HTML output
# 130124-1719 - Added email report support
# 130414-1429 - Added report logging
# 130610-1023 - Finalized changing of all ereg instances to preg
# 130621-0805 - Added filtering of input to prevent SQL injection attacks and new user auth
# 130704-0936 - Fixed issue #675
# 130901-0816 - Changed to mysqli PHP functions
# 140108-0746 - Added webserver and hostname to report logging
# 140328-0005 - Converted division calculations to use MathZDC function
# 141114-0009 - Finalized adding QXZ translation to all admin files
# 141128-0858 - Code cleanup for QXZ functions
# 141230-0942 - Added code for on-the-fly language translations display
# 150516-1259 - Fixed Javascript element problem, Issue #857
# 150522-1304 - Fixed issue with missing calls from user stats section
# 150928-1234 - Separated User Group permissions for this report by in-group and by DID
# 151124-1236 - Changed bottom chart to pull all time segments
# 151125-1633 - Added search archive option
# 160227-1129 - Uniform form format
# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
# 160819-0054 - Fixed chart bugs
# 170227-1715 - Fix for default HTML report format, issue #997
# 170324-0740 - Fix for daylight savings time issue
# 170409-1559 - Added IP List validation code
# 170829-0040 - Added screen color settings
# 171012-2015 - Fixed javascript/apache errors with graphs
# 180323-2306 - Fix for user time calculation, subtracted queue_seconds
# 180712-1508 - Fix for rare allowed reports issue
# 190508-1900 - Streamlined DID check to optimize page load
# 190930-1345 - Fixed PHP7 array issue
# 200924-0917 - Added two new drop calculations
# 210525-1715 - Fixed help display, modification for more call details
#
$startMS = microtime();
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DID"])) {$DID=$_GET["DID"];}
elseif (isset($_POST["DID"])) {$DID=$_POST["DID"];}
if (isset($_GET["EMAIL"])) {$EMAIL=$_GET["EMAIL"];}
elseif (isset($_POST["EMAIL"])) {$EMAIL=$_POST["EMAIL"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
$MT[0]='0';
if (strlen($shift)<2) {$shift='ALL';}
$report_name = 'Inbound Report';
$db_source = 'M';
if ($DID=='Y')
{$report_name = 'Inbound Report by DID';}
# $test_table_name="vicidial_closer_log";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSreport_default_format = $row[6];
}
##### END SETTINGS LOOKUP #####
###########################################
if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
### ARCHIVED DATA CHECK CONFIGURATION
$archives_available="N";
$log_tables_array=array("vicidial_did_log", "vicidial_closer_log", "live_inbound_log");
for ($t=0; $t<count($log_tables_array); $t++)
{
$table_name=$log_tables_array[$t];
$archive_table_name=use_archive_table($table_name);
if ($archive_table_name!=$table_name) {$archives_available="Y";}
}
if ($search_archived_data)
{
$vicidial_did_log_table=use_archive_table("vicidial_did_log");
$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
$live_inbound_log_table=use_archive_table("live_inbound_log");
}
else
{
$vicidial_did_log_table="vicidial_did_log";
$vicidial_closer_log_table="vicidial_closer_log";
$live_inbound_log_table="live_inbound_log";
}
#############
$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$gmt_conf_ct = mysqli_num_rows($rslt);
$dst = date("I");
if ($gmt_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$local_gmt = $row[0];
$epoch_offset = (($local_gmt + $dst) * 3600);
}
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
}
$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = "$row[1],";
$LOGadmin_viewable_groups = $row[2];
$LOGadmin_viewable_call_times = $row[3];
if ( (!preg_match("/$report_name,/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$LOGadmin_viewable_groupsSQL='';
$whereLOGadmin_viewable_groupsSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
{
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
}
$LOGadmin_viewable_call_timesSQL='';
$whereLOGadmin_viewable_call_timesSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
{
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = array();}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select group_id,group_name,8 from vicidial_inbound_groups where group_handling='PHONE' $LOGadmin_viewable_groupsSQL order by group_id;";
if ($DID=='Y')
{
$stmt="select did_pattern,did_description,did_id from vicidial_inbound_dids $whereLOGadmin_viewable_groupsSQL order by did_pattern;";
}
if ($EMAIL=='Y')
{
$stmt="select email_account_id,email_account_name,email_account_id from vicidial_email_accounts $whereLOGadmin_viewable_groupsSQL order by email_account_id;";
$stmt="select group_id,group_name,8 from vicidial_inbound_groups where group_handling='EMAIL' $LOGadmin_viewable_groupsSQL order by group_id;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$groups_to_print = mysqli_num_rows($rslt);
$i=0;
$LISTgroups=array();
$LISTgroup_names=array();
$LISTgroup_ids=array();
$LISTgroups[$i]='---NONE---';
$LISTgroup_names[$i]=_QXZ("None selected");
$i++;
$groups_to_print++;
$groups_string='|';
while ($i < $groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$LISTgroups[$i] = $row[0];
$LISTgroup_names[$i] = $row[1];
$LISTgroup_ids[$i] = $row[2];
$groups_string .= "$LISTgroups[$i]|";
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
}
$i++;
}
if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
if (strlen($group_SQL)<3) {$group_SQL="''";}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$AMP='&';
$QM='?';
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $DID, $EMAIL, $file_download, $report_display_type|', url='".$LOGfull_url."?DB=".$DB."&DID=".$DID."&EMAIL=".$EMAIL."&query_date=".$query_date."&end_date=".$end_date."&shift=".$shift."&report_display_type=".$report_display_type."$groupQS', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$statcats_to_print = mysqli_num_rows($rslt);
$i=0;
$vsc_id=array();
$vsc_name=array();
$vsc_count=array();
while ($i < $statcats_to_print)
{
$row=mysqli_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
$HEADER.="<HTML>\n";
$HEADER.="<HEAD>\n";
$HEADER.="<STYLE type=\"text/css\">\n";
$HEADER.="<!--\n";
$HEADER.=" .green {color: white; background-color: green}\n";
$HEADER.=" .red {color: white; background-color: red}\n";
$HEADER.=" .blue {color: white; background-color: blue}\n";
$HEADER.=" .purple {color: white; background-color: purple}\n";
$HEADER.="-->\n";
$HEADER.=" </STYLE>\n";
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
$HEADER.="<link rel=\"stylesheet\" href=\"verticalbargraph.css\">\n";
$HEADER.="<script language=\"JavaScript\" src=\"wz_jsgraphics.js\"></script>\n";
$HEADER.="<script language=\"JavaScript\" src=\"line.js\"></script>\n";
require("chart_button.php");
$HEADER.="<script src='chart/Chart.js'></script>\n";
$HEADER.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
$JS_text="<script language=\"JavaScript\">\n";
$short_header=1;
require("screen_colors.php");
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#CLOSERstats$NWE\n";
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
if ($DB > 0)
{
$MAIN.="<BR>\n";
$MAIN.="$group_ct|$group_string|$group_SQL\n";
$MAIN.="<BR>\n";
$MAIN.="$shift|$query_date|$end_date\n";
$MAIN.="<BR>\n";
}
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=POST name=vicidial_report id=vicidial_report>\n";
$MAIN.="<TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP>\n";
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
$MAIN.="<INPUT TYPE=HIDDEN NAME=DID VALUE=\"$DID\">\n";
$MAIN.="<INPUT TYPE=HIDDEN NAME=EMAIL VALUE=\"$EMAIL\">\n";
$MAIN.=_QXZ("Date Range").":<BR>\n";
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
$MAIN.="<script language=\"JavaScript\">\n";
$MAIN.="function openNewWindow(url)\n";
$MAIN.=" {\n";
$MAIN.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
$MAIN.=" }\n";
$MAIN.="var o_cal = new tcal ({\n";
$MAIN.=" // form name\n";
$MAIN.=" 'formname': 'vicidial_report',\n";
$MAIN.=" // input name\n";
$MAIN.=" 'controlname': 'query_date'\n";
$MAIN.="});\n";
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
$MAIN.="</script>\n";
$MAIN.=" "._QXZ("to")." <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
$MAIN.="<script language=\"JavaScript\">\n";
$MAIN.="var o_cal = new tcal ({\n";
$MAIN.=" // form name\n";
$MAIN.=" 'formname': 'vicidial_report',\n";
$MAIN.=" // input name\n";
$MAIN.=" 'controlname': 'end_date'\n";
$MAIN.="});\n";
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
$MAIN.="</script>\n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
if ($EMAIL=='Y')
{$MAIN.=_QXZ("Email Accts").": \n";}
else if ($DID=='Y')
{$MAIN.=_QXZ("Inbound DIDs").": \n";}
else
{$MAIN.=_QXZ("Inbound Groups").": \n";}
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
else
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
$o++;
}
$MAIN.="</SELECT>\n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
if ($DID!='Y')
{
$MAIN.="<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">"._QXZ("MODIFY")."</a> | ";
$MAIN.="<a href=\"./AST_IVRstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">"._QXZ("IVR REPORT")."</a> | \n";
}
$MAIN.="<a href=\"./AST_CLOSERstats_v2.php?group[]=$group[0]\">"._QXZ("v2")."</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> | ";
$MAIN.="</FONT>\n";
$MAIN.="</TD></TR>\n";
$MAIN.="<TR><TD>\n";
#$MAIN.="<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#$MAIN.="</SELECT>\n";
$MAIN.=_QXZ("Shift").": <SELECT SIZE=1 NAME=shift>\n";
$MAIN.="<option selected value=\"$shift\">"._QXZ("$shift")."</option>\n";
$MAIN.="<option value=\"\">--</option>\n";
$MAIN.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
$MAIN.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
$MAIN.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
$MAIN.="</SELECT>\n";
$MAIN.="<BR>"._QXZ("Display as").":&nbsp; ";
$MAIN.="<select name='report_display_type'>";
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR>";
if ($archives_available=="Y")
{
$MAIN.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR><BR>\n";
}
$MAIN.=" &nbsp; <INPUT TYPE=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
$MAIN.="</TD></TR></TABLE>\n";
$MAIN.="</FORM>\n\n";
$MAIN.="<PRE><FONT SIZE=2>\n\n";
if ($groups_to_print < 1)
{
$MAIN.="\n\n";
if ($EMAIL=='Y')
{$MAIN.=_QXZ("PLEASE SELECT AN EMAIL ACCOUNT AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";}
if ($DID=='Y')
{$MAIN.=_QXZ("PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";}
else
{$MAIN.=_QXZ("PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";}
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
# Calculate first record in interval and last
$time_BEGIN_array=explode(":", $time_BEGIN);
$first_shift_record=(4*$time_BEGIN_array[0])+(ceil($time_BEGIN_array[1]/15));
$time_END_array=explode(":", $time_END);
$last_shift_record=(4*$time_END_array[0])+(ceil($time_END_array[1]/15));
if ($EMAIL=='Y')
{
$MAIN.=_QXZ("Inbound Email Stats").": $group_string $NOW_TIME <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=1&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$CSV_text1.="\""._QXZ("Inbound Call Stats").":\",\"$group_string\",\"$NOW_TIME\"\n";
}
else
{
$MAIN.=_QXZ("Inbound Call Stats").": $group_string $NOW_TIME <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=1&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$CSV_text1.="\""._QXZ("Inbound Call Stats").":\",\"$group_string\",\"$NOW_TIME\"\n";
}
$did_id=array();
$did_calls=array();
if ($DID=='Y')
{
$stmt="select did_id from vicidial_inbound_dids where did_pattern IN($group_SQL) $LOGadmin_viewable_groupsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$dids_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $dids_to_print)
{
$row=mysqli_fetch_row($rslt);
$did_id[$i] = $row[0];
$did_SQL .= "'$row[0]',";
$i++;
}
$did_SQL = preg_replace('/,$/i', '',$did_SQL);
if (strlen($did_SQL)<3) {$did_SQL="''";}
if ($dids_to_print>0)
{
$stmt="select uniqueid, did_route from ".$vicidial_did_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and did_id IN($did_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$unids_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $unids_to_print)
{
$row=mysqli_fetch_row($rslt);
$unid_SQL .= "'$row[0]',";
$i++;
$did_calls["$row[0]"]="$row[1]";
}
}
$unid_SQL = preg_replace('/,$/i', '',$unid_SQL);
if (strlen($unid_SQL)<3) {$unid_SQL="''";}
if ($DB > 0)
{$MAIN.="|$did_SQL|$unid_SQL|\n";}
}
$graph_data_ary=array();
$CALLStoDID=count($did_calls);
$TOTALsec=0;
if ($group_ct > 1)
{
$ASCII_text.="\n";
$ASCII_text.="---------- "._QXZ("MULTI-GROUP BREAKDOWN").":\n";
$CSV_text1.="\n\""._QXZ("MULTI-GROUP BREAKDOWN").":\"\n";
if ($EMAIL=='Y')
{
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$ASCII_text.="| "._QXZ("EMAIL",20)." | "._QXZ("EMAILS",7)." | "._QXZ("DROPS",7)." | "._QXZ("DROP",5)." % | "._QXZ("IVR",7)." |\n";
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$CSV_text1.="\""._QXZ("EMAIL")."\",\""._QXZ("CALLS")."\",\""._QXZ("DROPS")."\",\""._QXZ("DROP")." %\",\""._QXZ("IVR")."\"\n";
}
else if ($DID=='Y')
{
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$ASCII_text.="| "._QXZ("DID",20)." | "._QXZ("CALLS",7)." | "._QXZ("DROPS",7)." | "._QXZ("DROP",5)." % | "._QXZ("IVR",7)." |\n";
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$CSV_text1.="\""._QXZ("DID")."\",\""._QXZ("CALLS")."\",\""._QXZ("DROPS")."\",\""._QXZ("DROP")." %\",\""._QXZ("IVR")."\"\n";
}
else
{
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$ASCII_text.="| "._QXZ("IN-GROUP",20)." | "._QXZ("CALLS",7)." | "._QXZ("DROPS",7)." | "._QXZ("DROP",5)." % | "._QXZ("IVR",7)." |\n";
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
$CSV_text1.="\""._QXZ("IN-GROUP")."\",\""._QXZ("CALLS")."\",\""._QXZ("DROPS")."\",\""._QXZ("DROP")." %\",\""._QXZ("IVR")."\"\n";
}
$i=0;
while($i < $group_ct)
{
if ($DID=='Y')
{
$did_id[$i]='0';
$DIDunid_SQL='';
$stmt="select did_id from vicidial_inbound_dids where did_pattern='$group[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$Sdids_to_print = mysqli_num_rows($rslt);
if ($Sdids_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$did_id[$i] = $row[0];
$stmt="select uniqueid from ".$vicidial_did_log_table." where did_id='$did_id[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$DIDunids_to_print = mysqli_num_rows($rslt);
$k=0;
while ($k < $DIDunids_to_print)
{
$row=mysqli_fetch_row($rslt);
$DIDunid_SQL .= "'$row[0]',";
$k++;
}
}
$DIDunid_SQL = preg_replace('/,$/i', '',$DIDunid_SQL);
if (strlen($DIDunid_SQL)<3) {$DIDunid_SQL="''";}
}
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$stmt="select uniqueid, length_in_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
if ($DID=='Y')
{
$stmt="select uniqueid, length_in_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$TOTALcalls=mysqli_num_rows($rslt);
while ($row=mysqli_fetch_row($rslt))
{
unset($did_calls["$row[0]"]);
$TOTALsec+=$row[1];
}
$stmt="select distinct uniqueid from ".$live_inbound_log_table." where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
if ($DID=='Y')
{
$stmt="select distinct uniqueid from ".$live_inbound_log_table." where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="6 $stmt\n";}
$TOTALivrs=mysqli_num_rows($rslt);
while ($rowx=mysqli_fetch_row($rslt))
{
unset($did_calls["$rowx[0]"]);
}
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null) and uniqueid IN($DIDunid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$rowy=mysqli_fetch_row($rslt);
if ($TOTALcalls>$max_value) {$max_value=$TOTALcalls;}
$groupDISPLAY = sprintf("%20s", $group[$i]);
$gTOTALcalls = sprintf("%7s", $TOTALcalls);
$gIVRcalls = sprintf("%7s", $TOTALivrs);
$gDROPcalls = sprintf("%7s", $rowy[0]);
$gDROPpercent = (MathZDC($gDROPcalls, $gTOTALcalls) * 100);
$gDROPpercent = round($gDROPpercent, 2);
$gDROPpercent = sprintf("%6s", $gDROPpercent);
$ASCII_text.="| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
$CSV_text1.="\"$groupDISPLAY\",\"$gTOTALcalls\",\"$gDROPcalls\",\"$gDROPpercent%\",\"$gIVRcalls\"\n";
$graph_data_ary[$i][0]=$groupDISPLAY;
$graph_data_ary[$i][1]=$gTOTALcalls;
$graph_data_ary[$i][2]=$gDROPcalls;
$graph_data_ary[$i][3]=$gDROPpercent;
$graph_data_ary[$i][4]=$gIVRcalls;
$i++;
}
$ASCII_text.="+----------------------+---------+---------+---------+---------+\n";
}
if ($report_display_type=="HTML") {
$max_value=1;
$graph_height=240;
$scale = 1;
$w=0;
for ($i=0; $i<count($graph_data_ary); $i++) {
if ($graph_data_ary[$i][1]>$max_value) {$max_value=$graph_data_ary[$i][1];}
if ($graph_data_ary[$i][1]>0) {$w++;}
}
$scale = MathZDC($graph_height, $max_value);
$GRAPH_text.="<table cellspacing='0' cellpadding='0'><caption align='top'>"._QXZ("MULTI-GROUP BREAKDOWN")."</caption><tr height='25' valign='top'><th class='thgraph' scope='col'>"._QXZ("GROUP")."</th><th class='thgraph' scope='col'>"._QXZ("IVRS")." <img src='./images/bar_green.png' width='10' height='10'> / "._QXZ("DROPS")." <img src='./images/bar_blue.png' width='10' height='10'> / "._QXZ("CALLS")." <img src='./images/bar.png' width='10' height='10'></th></tr>";
for ($d=0; $d<count($graph_data_ary); $d++) {
if (strlen(trim($graph_data_ary[$d][0]))>0) {
$graph_data_ary[$d][0]=preg_replace('/\s/', "", $graph_data_ary[$d][0]);
$GRAPH_text.=" <tr><td class='chart_td' width='50'>".$graph_data_ary[$d][0]."<BR>".$graph_data_ary[$d][3]."% drops<BR>&nbsp;</td><td nowrap class='chart_td value' width='600' valign='top'>\n";
if ($graph_data_ary[$d][1]>0) {
$GRAPH_text.="<ul class='overlap_barGraph'><li class=\"p1\" style=\"height: 12px; left: 0px; width: ".round(MathZDC(600*$graph_data_ary[$d][1], $max_value))."px\"><font style='background-color: #900'>".$graph_data_ary[$d][1]."</font></li>";
if ($graph_data_ary[$d][2]>0) {
$GRAPH_text.="<li class=\"p2\" style=\"height: 12px; left: 0px; width: ".round(MathZDC(600*$graph_data_ary[$d][2], $max_value))."px\"><font style='background-color: #009'>".$graph_data_ary[$d][2]."</font></li>";
}
if ($graph_data_ary[$d][4]>0) {
$GRAPH_text.="<li class=\"p3\" style=\"height: 12px; left: 0px; width: ".round(MathZDC(600*$graph_data_ary[$d][4], $max_value))."px\"><font style='background-color: #090'>".$graph_data_ary[$d][4]."</font></li>";
}
$GRAPH_text.="</ul>\n";
} else {
$GRAPH_text.="0";
}
$GRAPH_text.="</td></tr>\n";
}
}
$GRAPH_text.="</table><BR/><BR/>";
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
$MAIN.="\n";
$MAIN.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
$MAIN.="---------- "._QXZ("TOTALS")."\n";
$CSV_text1.="\n\""._QXZ("Time range").":\",\"$query_date_BEGIN\",\""._QXZ("to")."\",\"$query_date_END\"\n\n";
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$stmt="select count(*),sum(queue_seconds) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
if ($DID=='Y')
{
$stmt="select count(*),sum(queue_seconds) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$rowy=mysqli_fetch_row($rslt);
$stmt="select count(*) from ".$live_inbound_log_table." where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
if ($DID=='Y')
{
$stmt="select count(*) from ".$live_inbound_log_table." where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$rowx=mysqli_fetch_row($rslt);
$TOTALcalls = sprintf("%10s", $row[0]);
$IVRcalls = sprintf("%10s", $rowx[0]);
$UNSENTcalls=count($did_calls);
$ROUTEcounts=array_count_values($did_calls);
$average_call_seconds = MathZDC($TOTALsec, $row[0]);
$average_call_seconds = round($average_call_seconds, 0);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
$ANSWEREDcalls = sprintf("%10s", $rowy[0]);
$ANSWEREDpercent = (MathZDC($ANSWEREDcalls, $TOTALcalls) * 100);
$ANSWEREDpercent = round($ANSWEREDpercent, 0);
$average_answer_seconds = MathZDC($rowy[1], $rowy[0]);
$average_answer_seconds = round($average_answer_seconds, 2);
$average_answer_seconds = sprintf("%10s", $average_answer_seconds);
if ($EMAIL=='Y')
{
$MAIN.=_QXZ("Total Emails taken in to this In-Group:",47)."$TOTALcalls\n";
$MAIN.=_QXZ("Average Email Length for all Emails:",47)."$average_call_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Answered Emails:",47)."$ANSWEREDcalls $ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average queue time for Answered Emails:",47)."$average_answer_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Emails taken into the IVR for this In-Group:",47)."$IVRcalls\n";
$CSV_text1.="\""._QXZ("Total Emails taken in to this In-Group").":\",\"$TOTALcalls\"\n";
$CSV_text1.="\""._QXZ("Average Email Length for all Emails").":\",\"$average_call_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Answered Emails").":\",\"$ANSWEREDcalls\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average queue time for Answered Emails").":\",\"$average_answer_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Emails taken into the IVR for this In-Group").":\",\"$IVRcalls\"\n";
}
else
{
if ($DID=='Y')
{
$CALLStoDID=sprintf("%10s", $CALLStoDID);
$UNSENTcalls=sprintf("%10s", $UNSENTcalls);
$MAIN.=_QXZ("Total calls to DIDs:",47)."$CALLStoDID\n";
$MAIN.=_QXZ("Calls transferred or lost before routing:",47)."$UNSENTcalls\n";
$CSV_text1.="\""._QXZ("Total calls to DIDs").":\",\"$CALLStoDID\"\n";
$CSV_text1.="\""._QXZ("Calls transferred or lost before routing").":\",\"$CALLStoDID\"\n";
if ($UNSENTcalls>0)
{
foreach ($ROUTEcounts as $route => $calls_to_route)
{
$calls_to_route=sprintf("%10s", $calls_to_route);
$MAIN.=" - "._QXZ("Before reaching $route:",44)."$calls_to_route\n";
$CSV_text1.="\" - "._QXZ("Calls transferred or lost before reaching $route").":\",\"$calls_to_route\"\n";
}
$call_logUIDSQL="";
foreach($did_calls as $uniqueid => $route)
{
$call_logUIDSQL.="'$uniqueid',";
}
$call_logUIDSQL=preg_replace('/,$/', '', $call_logUIDSQL);
$call_log_stmt="select sum(length_in_sec), avg(length_in_sec) from call_log where uniqueid in ($call_logUIDSQL)";
$call_log_rslt=mysql_to_mysqli($call_log_stmt, $link);
if ($DB) {$MAIN.="8b $call_log_stmt\n";}
$call_log_row=mysqli_fetch_row($call_log_rslt);
$avg_lost_secs=round($call_log_row[1], 2);
$avg_lost_secs=sprintf("%10s", $avg_lost_secs);
$MAIN.=_QXZ("Average length of lost calls:",47)."$avg_lost_secs "._QXZ("seconds")."\n";
$CSV_text1.="\""._QXZ("Average length of lost calls").":\",\"$avg_lost_secs "._QXZ("seconds")."\"\n";
}
$MAIN.="\n";
$CSV_text1.="\n";
}
$MAIN.=_QXZ("Total calls routed:",47)."$TOTALcalls\n";
$MAIN.=_QXZ("Average Call Length for routed Calls:",47)."$average_call_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Answered Calls:",47)."$ANSWEREDcalls $ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average queue time for Answered Calls:",47)."$average_answer_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Calls taken into the IVR:",47)."$IVRcalls\n";
$CSV_text1.="\""._QXZ("Total calls routed").":\",\"$TOTALcalls\"\n";
$CSV_text1.="\""._QXZ("Average Call Length for routed Calls").":\",\"$average_call_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Answered Calls").":\",\"$ANSWEREDcalls\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average queue time for Answered Calls").":\",\"$average_answer_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Calls taken into the IVR").":\",\"$IVRcalls\"\n";
}
$MAIN.="\n";
$MAIN.="---------- "._QXZ("DROPS")."\n";
$CSV_text1.="\n\""._QXZ("DROPS")."\"\n";
# Calculate all dropped calls
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
$DROPpercent = (MathZDC($DROPcalls, $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 0);
$average_hold_seconds = MathZDC($row[1], $row[0]);
$average_hold_seconds = round($average_hold_seconds, 0);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
$DROP_ANSWEREDpercent = (MathZDC($DROPcalls, $ANSWEREDcalls) * 100);
$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
# Calculate dropped calls >= 5 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls5 = sprintf("%10s", $row[0]);
$DROPpercent5 = (MathZDC($DROPcalls5, $TOTALcalls) * 100);
$DROPpercent5 = round($DROPpercent5, 0);
# Calculate dropped calls >= 10 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls10 = sprintf("%10s", $row[0]);
$DROPpercent10 = (MathZDC($DROPcalls10, $TOTALcalls) * 100);
$DROPpercent10 = round($DROPpercent10, 0);
if ($EMAIL=='Y')
{
$MAIN.=_QXZ("Total DROP Emails:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Emails:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for emails >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for emails >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\""._QXZ("Total DROP Emails").":\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average hold time for DROP Emails").":\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
else
{
$MAIN.=_QXZ("Total DROP Calls:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Calls:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for calls >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for calls >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\""._QXZ("Total DROP Calls").":\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average hold time for DROP Calls").":\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
if (strlen($group_SQL)>3)
{
if ($DID!='Y')
{
$stmt = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id IN($group_SQL) order by answer_sec_pct_rt_stat_one desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$Sanswer_sec_pct_rt_stat_one = $row[0];
$Sanswer_sec_pct_rt_stat_two = $row[1];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_one and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_two = $row[0];
$PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
#$PCTanswer_sec_pct_rt_stat_one = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_one);
$PCTanswer_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
}
}
if ($EMAIL=='Y')
{
$MAIN.="\n";
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total emails taken in to this In-Group):",50)." $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered):",50)." $DROP_ANSWEREDpercent%\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total emails taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
}
else
{
$MAIN.="\n";
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total calls taken in to this In-Group):",50)." $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered):",50)." $DROP_ANSWEREDpercent%\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total calls taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
}
if ($DID!='Y')
{
$MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_one)." $PCTanswer_sec_pct_rt_stat_one%\n";
$MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_two)." $PCTanswer_sec_pct_rt_stat_two%\n";
$CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n";
$CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n";
}
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$statuses_to_print = mysqli_num_rows($rslt);
$p=0;
$status=array();
$status_name=array();
$human_answered=array();
$category=array();
$statname_list=array();
$statcat_list=array();
while ($p < $statuses_to_print)
{
$row=mysqli_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$statuses_to_print = mysqli_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysqli_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
##############################
######### CALL QUEUE STATS
$MAIN.="\n";
$MAIN.="---------- "._QXZ("QUEUE STATS")."\n";
$CSV_text1.="\n\""._QXZ("QUEUE STATS")."\"\n";
$stmt="select count(*),sum(queue_seconds) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
if ($DID=='Y')
{
$stmt="select count(*),sum(queue_seconds) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and (queue_seconds > 0) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$QUEUEcalls = sprintf("%10s", $row[0]);
$QUEUEpercent = (MathZDC($QUEUEcalls, $TOTALcalls) * 100);
$QUEUEpercent = round($QUEUEpercent, 0);
$average_queue_seconds = MathZDC($row[1], $row[0]);
$average_queue_seconds = round($average_queue_seconds, 2);
$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds);
$average_total_queue_seconds = MathZDC($row[1], $TOTALcalls);
$average_total_queue_seconds = round($average_total_queue_seconds, 2);
$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds);
if ($EMAIL=='Y')
{
$MAIN.=_QXZ("Total Emails That entered Queue:",46)." $QUEUEcalls $QUEUEpercent%\n";
$MAIN.=_QXZ("Average QUEUE Length for queue emails:",46)." $average_queue_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Average QUEUE Length across all emails:",46)." $average_total_queue_seconds "._QXZ("seconds")."\n";
$CSV_text1.="\""._QXZ("Total Emails That entered Queue").":\",\"$QUEUEcalls\",\"$QUEUEpercent%\"\n";
$CSV_text1.="\""._QXZ("Average QUEUE Length for queue emails").":\",\"$average_queue_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Average QUEUE Length across all emails").":\",\"$average_total_queue_seconds "._QXZ("seconds")."\"\n";
}
else
{
$MAIN.=_QXZ("Total Calls That entered Queue:",46)." $QUEUEcalls $QUEUEpercent%\n";
$MAIN.=_QXZ("Average QUEUE Length for queue calls:",46)." $average_queue_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Average QUEUE Length across all calls:",46)." $average_total_queue_seconds "._QXZ("seconds")."\n";
$CSV_text1.="\""._QXZ("Total Calls That entered Queue").":\",\"$QUEUEcalls\",\"$QUEUEpercent%\"\n";
$CSV_text1.="\""._QXZ("Average QUEUE Length for queue calls").":\",\"$average_queue_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Average QUEUE Length across all calls").":\",\"$average_total_queue_seconds "._QXZ("seconds")."\"\n";
}
if ($EMAIL=='Y') {
$rpt_type_verbiage=_QXZ("EMAIL",6);
$rpt_type_verbiages=_QXZ("EMAILS",6);
} else {
$rpt_type_verbiage=_QXZ("CALL",6);
$rpt_type_verbiages=_QXZ("CALLS",6);
}
##############################
######### CALL HOLD TIME BREAKDOWN IN SECONDS
$TOTALcalls = 0;
$ASCII_text="\n";
$ASCII_text.="---------- $rpt_type_verbiage "._QXZ("HOLD TIME BREAKDOWN IN SECONDS",36)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=2&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$ASCII_text.="| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | "._QXZ("TOTAL", 10)." |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\n\"$rpt_type_verbiage "._QXZ("HOLD TIME BREAKDOWN IN SECONDS")."\"\n";
$CSV_text2.="\"\",\"0\",\"5\",\"10\",\"15\",\"20\",\"25\",\"30\",\"35\",\"40\",\"45\",\"50\",\"55\",\"60\",\"90\",\"+90\",\""._QXZ("TOTAL")."\"\n";
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_seconds;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$reasons_to_print = mysqli_num_rows($rslt);
$i=0;
$hd_5=0; $hd10=0; $hd15=0; $hd20=0; $hd25=0; $hd30=0; $hd35=0; $hd40=0; $hd45=0; $hd50=0; $hd55=0; $hd60=0; $hd90=0; $hd99=0;
while ($i < $reasons_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
if ($row[1] == 0) {$hd_0 = ($hd_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$hd_5 = ($hd_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$hd10 = ($hd10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$hd15 = ($hd15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$hd20 = ($hd20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$hd25 = ($hd25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$hd30 = ($hd30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$hd35 = ($hd35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$hd40 = ($hd40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$hd45 = ($hd45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$hd50 = ($hd50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$hd55 = ($hd55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$hd60 = ($hd60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$hd90 = ($hd90 + $row[0]);}
if ($row[1] > 90) {$hd99 = ($hd99 + $row[0]);}
$i++;
}
$hd_0 = sprintf("%5s", $hd_0);
$hd_5 = sprintf("%5s", $hd_5);
$hd10 = sprintf("%5s", $hd10);
$hd15 = sprintf("%5s", $hd15);
$hd20 = sprintf("%5s", $hd20);
$hd25 = sprintf("%5s", $hd25);
$hd30 = sprintf("%5s", $hd30);
$hd35 = sprintf("%5s", $hd35);
$hd40 = sprintf("%5s", $hd40);
$hd45 = sprintf("%5s", $hd45);
$hd50 = sprintf("%5s", $hd50);
$hd55 = sprintf("%5s", $hd55);
$hd60 = sprintf("%5s", $hd60);
$hd90 = sprintf("%5s", $hd90);
$hd99 = sprintf("%5s", $hd99);
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$ASCII_text.="| $hd_0 $hd_5 $hd10 $hd15 $hd20 $hd25 $hd30 $hd35 $hd40 $hd45 $hd50 $hd55 $hd60 $hd90 $hd99 | $TOTALcalls |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\"\",\"$hd_0\",\"$hd_5\",\"$hd10\",\"$hd15\",\"$hd20\",\"$hd25\",\"$hd30\",\"$hd35\",\"$hd40\",\"$hd45\",\"$hd50\",\"$hd55\",\"$hd60\",\"$hd90\",\"$hd99\",\"$TOTALcalls\"\n";
if ($report_display_type=="HTML") {
$graph_stats=array();
$sec_ary=array();
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by rd_sec order by rd_sec asc;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds order by ct desc limit 1;";
if ($DID=='Y')
{
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by rd_sec;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_seconds order by ct desc limit 1;";
}
if ($DB) {$GRAPH_text.=$stmt."\n";}
$ms_rslt=mysql_to_mysqli($ms_stmt, $link);
$ms_row=mysqli_fetch_row($ms_rslt);
$max_seconds=$ms_row[0];
if ($max_seconds>90) {$max_seconds=91;}
for ($i=0; $i<=$max_seconds; $i++) {
$sec_ary[$i]=0;
}
$mc_rslt=mysql_to_mysqli($mc_stmt, $link);
$mc_row=mysqli_fetch_row($mc_rslt);
$max_calls=$ms_row[0];
if ($max_calls<=10) {
while ($maxcalls%5!=0) {
$maxcalls++;
}
} else if ($max_calls<=100) {
while ($maxcalls%10!=0) {
$maxcalls++;
}
} else if ($max_calls<=1000) {
while ($maxcalls%50!=0) {
$maxcalls++;
}
} else {
while ($maxcalls%500!=0) {
$maxcalls++;
}
}
$rslt=mysql_to_mysqli($stmt, $link);
$over90=0;
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]<=90) {
$sec_ary[$row[1]]=$row[0];
} else {
$over90+=$row[0];
}
}
$sec_ary[91]=$over90;
for ($i=0; $i<=$max_seconds; $i++) {
if ($i<=90) {
if ($i%5==0) {$int=$i;} else {$int="";}
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=$i;
} else {
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=91;
}
}
$GRAPH_text="";
#########
$graph_array=array("ACS_QUEUEseconds|||integer|");
$graph_id++;
$default_graph="line"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("QUEUE SECONDS");
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas."<PRE>";
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### CALL DROP TIME BREAKDOWN IN SECONDS
$BDdropCALLS = 0;
$ASCII_text="\n";
$ASCII_text.="---------- $rpt_type_verbiage "._QXZ("DROP TIME BREAKDOWN IN SECONDS")."\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$ASCII_text.="| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | "._QXZ("TOTAL",10)." |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\n\"$rpt_type_verbiage "._QXZ("DROP TIME BREAKDOWN IN SECONDS")."\"\n";
$CSV_text2.="\"\",\"0\",\"5\",\"10\",\"15\",\"20\",\"25\",\"30\",\"35\",\"40\",\"45\",\"50\",\"55\",\"60\",\"90\",\"+90\",\""._QXZ("TOTAL")."\"\n";
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n"; $GRAPH_text.=$stmt."\n";}
$reasons_to_print = mysqli_num_rows($rslt);
$i=0;
$dd_0=0; $dd_5=0; $dd10=0; $dd15=0; $dd20=0; $dd25=0; $dd30=0; $dd35=0; $dd40=0; $dd45=0; $dd50=0; $dd55=0; $dd60=0; $dd90=0; $dd99=0;
while ($i < $reasons_to_print)
{
$row=mysqli_fetch_row($rslt);
$BDdropCALLS = ($BDdropCALLS + $row[0]);
if ($row[1] == 0) {$dd_0 = ($dd_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$dd_5 = ($dd_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$dd10 = ($dd10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$dd15 = ($dd15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$dd20 = ($dd20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$dd25 = ($dd25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$dd30 = ($dd30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$dd35 = ($dd35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$dd40 = ($dd40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$dd45 = ($dd45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$dd50 = ($dd50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$dd55 = ($dd55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$dd60 = ($dd60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$dd90 = ($dd90 + $row[0]);}
if ($row[1] > 90) {$dd99 = ($dd99 + $row[0]);}
$i++;
}
$dd_0 = sprintf("%5s", $dd_0);
$dd_5 = sprintf("%5s", $dd_5);
$dd10 = sprintf("%5s", $dd10);
$dd15 = sprintf("%5s", $dd15);
$dd20 = sprintf("%5s", $dd20);
$dd25 = sprintf("%5s", $dd25);
$dd30 = sprintf("%5s", $dd30);
$dd35 = sprintf("%5s", $dd35);
$dd40 = sprintf("%5s", $dd40);
$dd45 = sprintf("%5s", $dd45);
$dd50 = sprintf("%5s", $dd50);
$dd55 = sprintf("%5s", $dd55);
$dd60 = sprintf("%5s", $dd60);
$dd90 = sprintf("%5s", $dd90);
$dd99 = sprintf("%5s", $dd99);
$BDdropCALLS = sprintf("%10s", $BDdropCALLS);
$ASCII_text.="| $dd_0 $dd_5 $dd10 $dd15 $dd20 $dd25 $dd30 $dd35 $dd40 $dd45 $dd50 $dd55 $dd60 $dd90 $dd99 | $BDdropCALLS |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\"\",\"$dd_0\",\"$dd_5\",\"$dd10\",\"$dd15\",\"$dd20\",\"$dd25\",\"$dd30\",\"$dd35\",\"$dd40\",\"$dd45\",\"$dd50\",\"$dd55\",\"$dd60\",\"$dd90\",\"$dd99\",\"$BDdropCALLS\"\n";
if ($report_display_type=="HTML") {
$graph_stats=array();
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by rd_sec order by rd_sec asc;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by queue_seconds order by ct desc limit 1;";
if ($DID=='Y')
{
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status IN('DROP','XDROP') group by rd_sec;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status IN('DROP','XDROP') order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status IN('DROP','XDROP') group by queue_seconds order by ct desc limit 1;";
}
if ($DB) {$MAIN.="$stmt\n$ms_stmt\n$mc_stmt\n";}
$ms_rslt=mysql_to_mysqli($ms_stmt, $link);
$ms_row=mysqli_fetch_row($ms_rslt);
$max_seconds=$ms_row[0];
if ($max_seconds>90) {$max_seconds=91;}
for ($i=0; $i<=$max_seconds; $i++) {
$sec_ary[$i]=0;
}
$mc_rslt=mysql_to_mysqli($mc_stmt, $link);
$mc_row=mysqli_fetch_row($mc_rslt);
$max_calls=$ms_row[0];
if ($max_calls<=10) {
while ($maxcalls%5!=0) {
$maxcalls++;
}
} else if ($max_calls<=100) {
while ($maxcalls%10!=0) {
$maxcalls++;
}
} else if ($max_calls<=1000) {
while ($maxcalls%50!=0) {
$maxcalls++;
}
} else {
while ($maxcalls%500!=0) {
$maxcalls++;
}
}
$rslt=mysql_to_mysqli($stmt, $link);
$over90=0;
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]<=90) {
$sec_ary[$row[1]]=$row[0];
} else {
$over90+=$row[0];
}
}
$sec_ary[91]=$over90;
for ($i=0; $i<=$max_seconds; $i++) {
if ($i<=90) {
if ($i%5==0) {$int=$i;} else {$int="";}
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=$i;
} else {
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=91;
}
}
$GRAPH_text="";
#########
$graph_array=array("ACS_DROPTIMEBREAKDOWNseconds|||integer|");
$graph_id++;
$default_graph="line"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title="DROP TIME BREAKDOWN IN SECONDS";
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas."<PRE>";
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
$BDansweredCALLS = 0;
$ASCII_text="\n";
$ASCII_text.=" $rpt_type_verbiage "._QXZ("ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS")."\n";
$ASCII_text.=" +-------------------------------------------------------------------------------------------+------------+\n";
$ASCII_text.=" | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | "._QXZ("TOTAL",10)." |\n";
$ASCII_text.="----------+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\n\"$rpt_type_verbiage "._QXZ("ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS")."\"\n";
$CSV_text2.="\"\",\"0\",\"5\",\"10\",\"15\",\"20\",\"25\",\"30\",\"35\",\"40\",\"45\",\"50\",\"55\",\"60\",\"90\",\"+90\",\""._QXZ("TOTAL")."\"\n";
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by queue_seconds;";
if ($DID=='Y')
{
$stmt="select count(*),queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by queue_seconds;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$reasons_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysqli_fetch_row($rslt);
$BDansweredCALLS = ($BDansweredCALLS + $row[0]);
### Get interval totals
if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$ad10 = ($ad10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$ad15 = ($ad15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$ad20 = ($ad20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$ad25 = ($ad25 + $row[0]);}
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$ad30 = ($ad30 + $row[0]);}
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$ad35 = ($ad35 + $row[0]);}
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$ad40 = ($ad40 + $row[0]);}
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$ad45 = ($ad45 + $row[0]);}
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$ad50 = ($ad50 + $row[0]);}
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$ad55 = ($ad55 + $row[0]);}
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$ad60 = ($ad60 + $row[0]);}
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$ad90 = ($ad90 + $row[0]);}
if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
$i++;
}
### Calculate cumulative totals
$Cad_0 =$ad_0;
$Cad_5 =($Cad_0 + $ad_5);
$Cad10 =($Cad_5 + $ad10);
$Cad15 =($Cad10 + $ad15);
$Cad20 =($Cad15 + $ad20);
$Cad25 =($Cad20 + $ad25);
$Cad30 =($Cad25 + $ad30);
$Cad35 =($Cad30 + $ad35);
$Cad40 =($Cad35 + $ad40);
$Cad45 =($Cad40 + $ad45);
$Cad50 =($Cad45 + $ad50);
$Cad55 =($Cad50 + $ad55);
$Cad60 =($Cad55 + $ad60);
$Cad90 =($Cad60 + $ad90);
$Cad99 =($Cad90 + $ad99);
### Calculate interval percentages
$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0;
$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0;
if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) )
{
$pad_0 = (MathZDC($ad_0, $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);
$pad_5 = (MathZDC($ad_5, $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);
$pad10 = (MathZDC($ad10, $TOTALcalls) * 100); $pad10 = round($pad10, 0);
$pad15 = (MathZDC($ad15, $TOTALcalls) * 100); $pad15 = round($pad15, 0);
$pad20 = (MathZDC($ad20, $TOTALcalls) * 100); $pad20 = round($pad20, 0);
$pad25 = (MathZDC($ad25, $TOTALcalls) * 100); $pad25 = round($pad25, 0);
$pad30 = (MathZDC($ad30, $TOTALcalls) * 100); $pad30 = round($pad30, 0);
$pad35 = (MathZDC($ad35, $TOTALcalls) * 100); $pad35 = round($pad35, 0);
$pad40 = (MathZDC($ad40, $TOTALcalls) * 100); $pad40 = round($pad40, 0);
$pad45 = (MathZDC($ad45, $TOTALcalls) * 100); $pad45 = round($pad45, 0);
$pad50 = (MathZDC($ad50, $TOTALcalls) * 100); $pad50 = round($pad50, 0);
$pad55 = (MathZDC($ad55, $TOTALcalls) * 100); $pad55 = round($pad55, 0);
$pad60 = (MathZDC($ad60, $TOTALcalls) * 100); $pad60 = round($pad60, 0);
$pad90 = (MathZDC($ad90, $TOTALcalls) * 100); $pad90 = round($pad90, 0);
$pad99 = (MathZDC($ad99, $TOTALcalls) * 100); $pad99 = round($pad99, 0);
$pCad_0 = (MathZDC($Cad_0, $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);
$pCad_5 = (MathZDC($Cad_5, $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);
$pCad10 = (MathZDC($Cad10, $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);
$pCad15 = (MathZDC($Cad15, $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);
$pCad20 = (MathZDC($Cad20, $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);
$pCad25 = (MathZDC($Cad25, $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);
$pCad30 = (MathZDC($Cad30, $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);
$pCad35 = (MathZDC($Cad35, $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);
$pCad40 = (MathZDC($Cad40, $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);
$pCad45 = (MathZDC($Cad45, $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);
$pCad50 = (MathZDC($Cad50, $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);
$pCad55 = (MathZDC($Cad55, $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);
$pCad60 = (MathZDC($Cad60, $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);
$pCad90 = (MathZDC($Cad90, $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);
$pCad99 = (MathZDC($Cad99, $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);
$ApCad_0 = (MathZDC($Cad_0, $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);
$ApCad_5 = (MathZDC($Cad_5, $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);
$ApCad10 = (MathZDC($Cad10, $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);
$ApCad15 = (MathZDC($Cad15, $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);
$ApCad20 = (MathZDC($Cad20, $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);
$ApCad25 = (MathZDC($Cad25, $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);
$ApCad30 = (MathZDC($Cad30, $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);
$ApCad35 = (MathZDC($Cad35, $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);
$ApCad40 = (MathZDC($Cad40, $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);
$ApCad45 = (MathZDC($Cad45, $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);
$ApCad50 = (MathZDC($Cad50, $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);
$ApCad55 = (MathZDC($Cad55, $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);
$ApCad60 = (MathZDC($Cad60, $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);
$ApCad90 = (MathZDC($Cad90, $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);
$ApCad99 = (MathZDC($Cad99, $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);
}
### Format variables
$ad_0 = sprintf("%5s", $ad_0);
$ad_5 = sprintf("%5s", $ad_5);
$ad10 = sprintf("%5s", $ad10);
$ad15 = sprintf("%5s", $ad15);
$ad20 = sprintf("%5s", $ad20);
$ad25 = sprintf("%5s", $ad25);
$ad30 = sprintf("%5s", $ad30);
$ad35 = sprintf("%5s", $ad35);
$ad40 = sprintf("%5s", $ad40);
$ad45 = sprintf("%5s", $ad45);
$ad50 = sprintf("%5s", $ad50);
$ad55 = sprintf("%5s", $ad55);
$ad60 = sprintf("%5s", $ad60);
$ad90 = sprintf("%5s", $ad90);
$ad99 = sprintf("%5s", $ad99);
$Cad_0 = sprintf("%5s", $Cad_0);
$Cad_5 = sprintf("%5s", $Cad_5);
$Cad10 = sprintf("%5s", $Cad10);
$Cad15 = sprintf("%5s", $Cad15);
$Cad20 = sprintf("%5s", $Cad20);
$Cad25 = sprintf("%5s", $Cad25);
$Cad30 = sprintf("%5s", $Cad30);
$Cad35 = sprintf("%5s", $Cad35);
$Cad40 = sprintf("%5s", $Cad40);
$Cad45 = sprintf("%5s", $Cad45);
$Cad50 = sprintf("%5s", $Cad50);
$Cad55 = sprintf("%5s", $Cad55);
$Cad60 = sprintf("%5s", $Cad60);
$Cad90 = sprintf("%5s", $Cad90);
$Cad99 = sprintf("%5s", $Cad99);
$pad_0 = sprintf("%4s", $pad_0) . '%';
$pad_5 = sprintf("%4s", $pad_5) . '%';
$pad10 = sprintf("%4s", $pad10) . '%';
$pad15 = sprintf("%4s", $pad15) . '%';
$pad20 = sprintf("%4s", $pad20) . '%';
$pad25 = sprintf("%4s", $pad25) . '%';
$pad30 = sprintf("%4s", $pad30) . '%';
$pad35 = sprintf("%4s", $pad35) . '%';
$pad40 = sprintf("%4s", $pad40) . '%';
$pad45 = sprintf("%4s", $pad45) . '%';
$pad50 = sprintf("%4s", $pad50) . '%';
$pad55 = sprintf("%4s", $pad55) . '%';
$pad60 = sprintf("%4s", $pad60) . '%';
$pad90 = sprintf("%4s", $pad90) . '%';
$pad99 = sprintf("%4s", $pad99) . '%';
$pCad_0 = sprintf("%4s", $pCad_0) . '%';
$pCad_5 = sprintf("%4s", $pCad_5) . '%';
$pCad10 = sprintf("%4s", $pCad10) . '%';
$pCad15 = sprintf("%4s", $pCad15) . '%';
$pCad20 = sprintf("%4s", $pCad20) . '%';
$pCad25 = sprintf("%4s", $pCad25) . '%';
$pCad30 = sprintf("%4s", $pCad30) . '%';
$pCad35 = sprintf("%4s", $pCad35) . '%';
$pCad40 = sprintf("%4s", $pCad40) . '%';
$pCad45 = sprintf("%4s", $pCad45) . '%';
$pCad50 = sprintf("%4s", $pCad50) . '%';
$pCad55 = sprintf("%4s", $pCad55) . '%';
$pCad60 = sprintf("%4s", $pCad60) . '%';
$pCad90 = sprintf("%4s", $pCad90) . '%';
$pCad99 = sprintf("%4s", $pCad99) . '%';
$ApCad_0 = sprintf("%4s", $ApCad_0) . '%';
$ApCad_5 = sprintf("%4s", $ApCad_5) . '%';
$ApCad10 = sprintf("%4s", $ApCad10) . '%';
$ApCad15 = sprintf("%4s", $ApCad15) . '%';
$ApCad20 = sprintf("%4s", $ApCad20) . '%';
$ApCad25 = sprintf("%4s", $ApCad25) . '%';
$ApCad30 = sprintf("%4s", $ApCad30) . '%';
$ApCad35 = sprintf("%4s", $ApCad35) . '%';
$ApCad40 = sprintf("%4s", $ApCad40) . '%';
$ApCad45 = sprintf("%4s", $ApCad45) . '%';
$ApCad50 = sprintf("%4s", $ApCad50) . '%';
$ApCad55 = sprintf("%4s", $ApCad55) . '%';
$ApCad60 = sprintf("%4s", $ApCad60) . '%';
$ApCad90 = sprintf("%4s", $ApCad90) . '%';
$ApCad99 = sprintf("%4s", $ApCad99) . '%';
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
### Format and output
$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |";
$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |";
$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |";
$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |";
$ASCII_text.=_QXZ("INTERVAL",10)."| $answeredTOTALs\n";
$ASCII_text.=_QXZ("INT",8)." %| $answeredINT_PERCENT\n";
$ASCII_text.=_QXZ("CUMULATIVE",10)."| $answeredCUMULATIVE\n";
$ASCII_text.=_QXZ("CUM",8)." %| $answeredCUM_PERCENT\n";
$ASCII_text.=_QXZ("CUM ANS",8)." %| $answeredCUM_ANS_PERCENT\n";
$ASCII_text.="----------+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text2.="\""._QXZ("INTERVAL")."\",\"$ad_0\",\"$ad_5\",\"$ad10\",\"$ad15\",\"$ad20\",\"$ad25\",\"$ad30\",\"$ad35\",\"$ad40\",\"$ad45\",\"$ad50\",\"$ad55\",\"$ad60\",\"$ad90\",\"$ad99\",\"$BDansweredCALLS\"\n";
$CSV_text2.="\""._QXZ("INT")." %\",\"$pad_0\",\"$pad_5\",\"$pad10\",\"$pad15\",\"$pad20\",\"$pad25\",\"$pad30\",\"$pad35\",\"$pad40\",\"$pad45\",\"$pad50\",\"$pad55\",\"$pad60\",\"$pad90\",\"$pad99\"\n";
$CSV_text2.="\""._QXZ("CUMULATIVE")."\",\"$Cad_0\",\"$Cad_5\",\"$Cad10\",\"$Cad15\",\"$Cad20\",\"$Cad25\",\"$Cad30\",\"$Cad35\",\"$Cad40\",\"$Cad45\",\"$Cad50\",\"$Cad55\",\"$Cad60\",\"$Cad90\",\"$Cad99\",\"$BDansweredCALLS\"\n";
$CSV_text2.="\""._QXZ("CUM")." %\",\"$pCad_0\",\"$pCad_5\",\"$pCad10\",\"$pCad15\",\"$pCad20\",\"$pCad25\",\"$pCad30\",\"$pCad35\",\"$pCad40\",\"$pCad45\",\"$pCad50\",\"$pCad55\",\"$pCad60\",\"$pCad90\",\"$pCad99\"\n";
$CSV_text2.="\""._QXZ("CUM ANS")." %\",\"$ApCad_0\",\"$ApCad_5\",\"$ApCad10\",\"$ApCad15\",\"$ApCad20\",\"$ApCad25\",\"$ApCad30\",\"$ApCad35\",\"$ApCad40\",\"$ApCad45\",\"$ApCad50\",\"$ApCad55\",\"$ApCad60\",\"$ApCad90\",\"$ApCad99\"\n";
if ($report_display_type=="HTML") {
$graph_stats=array();
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by rd_sec order by rd_sec asc;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by queue_seconds order by ct desc limit 1;";
if ($DID=='Y')
{
$stmt="select count(*),round(queue_seconds) as rd_sec from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by rd_sec;";
$ms_stmt="select queue_seconds from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') order by queue_seconds desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') group by queue_seconds order by ct desc limit 1;";
}
if ($DB) {$GRAPH_text.=$stmt."\n";}
$ms_rslt=mysql_to_mysqli($ms_stmt, $link);
$ms_row=mysqli_fetch_row($ms_rslt);
$max_seconds=$ms_row[0];
if ($max_seconds>90) {$max_seconds=91;}
for ($i=0; $i<=$max_seconds; $i++) {
$sec_ary[$i]=0;
}
$mc_rslt=mysql_to_mysqli($mc_stmt, $link);
$mc_row=mysqli_fetch_row($mc_rslt);
$max_calls=$ms_row[0];
if ($max_calls<=10) {
while ($maxcalls%5!=0) {
$maxcalls++;
}
} else if ($max_calls<=100) {
while ($maxcalls%10!=0) {
$maxcalls++;
}
} else if ($max_calls<=1000) {
while ($maxcalls%50!=0) {
$maxcalls++;
}
} else {
while ($maxcalls%500!=0) {
$maxcalls++;
}
}
$rslt=mysql_to_mysqli($stmt, $link);
$over90=0;
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]<=90) {
$sec_ary[$row[1]]=$row[0];
} else {
$over90+=$row[0];
}
}
$sec_ary[91]=$over90;
for ($i=0; $i<=$max_seconds; $i++) {
if ($i<=90) {
if ($i%5==0) {$int=$i;} else {$int="";}
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=$i;
} else {
$graph_stats[$i][0]=$sec_ary[$i];
$graph_stats[$i][1]=91;
}
}
$GRAPH_text="";
#########
$graph_array=array("ACS_CATBdata|||integer|");
$graph_id++;
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title="CALL ANSWERED TIME BREAKDOWN";
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas;
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### CALL HANGUP REASON STATS
$TOTALcalls = 0;
$ASCII_text="\n";
$ASCII_text.="---------- $rpt_type_verbiage "._QXZ("HANGUP REASON STATS",25)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=3&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+----------------------+------------+\n";
$ASCII_text.="| "._QXZ("HANGUP REASON",20)." | $rpt_type_verbiages |\n";
$ASCII_text.="+----------------------+------------+\n";
$CSV_text3.="\n\"$rpt_type_verbiage "._QXZ("HANGUP REASON STATS")."\"\n";
$CSV_text3.="\""._QXZ("HANGUP REASON")."\",\"$rpt_type_verbiages\"\n";
$stmt="select count(*),term_reason from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by term_reason order by term_reason;";
if ($DID=='Y')
{
$stmt="select count(*),term_reason from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by term_reason order by term_reason;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$reasons_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$REASONcount = sprintf("%10s", $row[0]);
while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
# if (preg_match('/NONE/',$reason)) {$reason = 'NO ANSWER ';}
$ASCII_text.="| $reason | $REASONcount |\n";
$CSV_text3.="\"$reason\",\"$REASONcount\"\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$ASCII_text.="+----------------------+------------+\n";
$ASCII_text.="| "._QXZ("TOTAL:",20). " | $TOTALcalls |\n";
$ASCII_text.="+----------------------+------------+\n";
$CSV_text3.="\""._QXZ("TOTAL").":\",\"$TOTALcalls\"\n";
if ($report_display_type=="HTML")
{
$graph_stats=array();
$rslt=mysql_to_mysqli($stmt, $link);
$high_ct=0; $i=0;
while ($row=mysqli_fetch_row($rslt)) {
if ($row[0]>$high_ct) {$high_ct=$row[0];}
$graph_stats[$i][0]=$row[0];
$graph_stats[$i][1]=$row[1];
$i++;
}
$GRAPH_text="";
#########
$graph_array=array("ACS_HANGUPREASONdata||HANGUP REASON STATS|integer|");
$graph_id++;
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("HANGUP REASON STATS");
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas;
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### CALL STATUS STATS
$TOTALcalls = 0;
$ASCII_text="\n";
$ASCII_text.="---------- $rpt_type_verbiage "._QXZ("STATUS STATS",18)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=4&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+--------+----------------------+----------------------+------------+------------+----------+-----------+\n";
$ASCII_text.="| "._QXZ("STATUS",6)." | "._QXZ("DESCRIPTION",20)." | "._QXZ("CATEGORY",20)." | $rpt_type_verbiages | "._QXZ("TOTAL TIME",10)." | "._QXZ("AVG TIME",8)." |$rpt_type_verbiages/"._QXZ("HOUR",4)."|\n";
$ASCII_text.="+--------+----------------------+----------------------+------------+------------+----------+-----------+\n";
$CSV_text4.="\n\"$rpt_type_verbiage "._QXZ("STATUS STATS")."\"\n";
$CSV_text4.="\""._QXZ("STATUS")."\",\""._QXZ("DESCRIPTION")."\",\""._QXZ("CATEGORY")."\",\"$rpt_type_verbiages\",\""._QXZ("TOTAL TIME")."\",\""._QXZ("AVG TIME")."\",\"$rpt_type_verbiages/HOUR\"\n";
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by status;";
if ($DID=='Y')
{
$stmt="select count(*),status,sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by status;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$statuses_to_print = mysqli_num_rows($rslt);
$i=0;
######## GRAPHING #########
$max_calls=1;
$max_total_time=1;
$max_avg_time=1;
$max_callshr=1;
$graph_stats=array();
###########################
while ($i < $statuses_to_print)
{
$row=mysqli_fetch_row($rslt);
$STATUScount = $row[0];
$RAWstatus = $row[1];
$r=0; $foundstat=0;
while ($r < $statcats_to_print)
{
if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUSrate = (MathZDC($STATUScount, MathZDC($TOTALsec, 3600)) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
$STATUShours = sec_convert($row[2],'H');
$STATUSavg_sec = MathZDC($row[2], $STATUScount);
$STATUSavg = sec_convert($STATUSavg_sec,'H');
if ($row[0]>$max_calls) {$max_calls=$row[0];}
if ($row[2]>$max_total_time) {$max_total_time=$row[2];}
if ($STATUSavg_sec>$max_avg_time) {$max_avg_time=$STATUSavg_sec;}
if ($STATUSrate>$max_callshr) {$max_callshr=$STATUSrate;}
$graph_stats[$i][1]=$row[0];
$graph_stats[$i][2]=$row[2];
$graph_stats[$i][3]=$STATUSavg_sec;
$graph_stats[$i][4]=$STATUSrate;
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
$graph_stats[$i][0]="$status - $status_name - $statcat";
$ASCII_text.="| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
$CSV_text4.="\"$status\",\"$status_name\",\"$statcat\",\"$STATUScount\",\"$STATUShours\",\"$STATUSavg\",\"$STATUSrate\"\n";
$i++;
}
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
$TOTALrate = MathZDC($TOTALcalls, MathZDC($TOTALsec, 3600) );
$TOTALrate = sprintf("%.2f", $TOTALrate);
$TOTALhours = sec_convert($TOTALsec,'H');
$TOTALavg_sec = MathZDC($TOTALsec, $TOTALcalls);
$TOTALavg = sec_convert($TOTALavg_sec,'H');
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%9s", $TOTALrate);while(strlen($TOTALrate)>9) {$TOTALrate = substr("$TOTALrate", 0, -1);}
$ASCII_text.="+--------+----------------------+----------------------+------------+------------+----------+-----------+\n";
$ASCII_text.="| "._QXZ("TOTAL:",52)." | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
$ASCII_text.="+------------------------------------------------------+------------+------------+----------+-----------+\n";
#######
$GRAPH_text="";
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
$multigraph_text="";
$graph_id++;
$graph_array=array("ACS_CSSCALLSdata|1|CALLS|integer|", "ACS_CSSTOTALTIMEdata|2|TOTAL TIME|time|", "ACS_CSSAVGTIMEdata|3|AVERAGE TIME|time|", "ACS_CSSCALLSHRdata|4|CALLS/HR|decimal|");
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
$current_graph_total+=$graph_stats[$d][$dataset_index];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA=preg_replace('/,$/', '', $graphConstantsA)."],\n";
$graphConstantsB=preg_replace('/,$/', '', $graphConstantsB)."],\n";
$graphConstantsC=preg_replace('/,$/', '', $graphConstantsC)."],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("CALL STATUS STATS");
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas."<PRE>";
########
$CSV_text4.="\""._QXZ("TOTAL").":\",\"\",\"\",\"$TOTALcalls\",\"$TOTALhours\",\"$TOTALavg\",\"$TOTALrate\"\n";
if ($report_display_type=="HTML")
{
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### STATUS CATEGORY STATS
$ASCII_text="\n";
$ASCII_text.="---------- "._QXZ("CUSTOM STATUS CATEGORY STATS",34)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=5&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+----------------------+------------+--------------------------------+\n";
$ASCII_text.="| "._QXZ("CATEGORY",20)." | $rpt_type_verbiages | "._QXZ("DESCRIPTION",30)." |\n";
$ASCII_text.="+----------------------+------------+--------------------------------+\n";
$CSV_text5.="\n\""._QXZ("CUSTOM STATUS CATEGORY STATS")."\"\n";
$CSV_text5.="\""._QXZ("CATEGORY")."\",\"$rpt_type_verbiages\",\""._QXZ("DESCRIPTION")."\"\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
if ($vsc_id[$r] != 'UNDEFINED')
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
$ASCII_text.="| $category | $CATcount | $CATname |\n";
$CSV_text5.="\"$category\",\"$CATcount\",\"$CATname\"\n";
}
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
$ASCII_text.="+----------------------+------------+--------------------------------+\n";
$ASCII_text.="| "._QXZ("TOTAL",20)." | $TOTCATcalls |\n";
$ASCII_text.="+----------------------+------------+\n";
$CSV_text5.="\""._QXZ("TOTAL")."\",\"$TOTCATcalls\"\n";
if ($report_display_type=="HTML")
{
$graph_stats=array();
$r=0; $i=0;
$high_ct=0;
while ($r < $statcats_to_print)
{
if ($vsc_id[$r] != 'UNDEFINED')
{
if ($vsc_count[$r]>$high_ct) {$high_ct=$vsc_count[$r];}
$graph_stats[$i][0]=$vsc_count[$r];
$graph_stats[$i][1]=$vsc_id[$r]." - ".$vsc_name[$r];
$i++;
}
$r++;
}
$GRAPH_text="";
#########
$graph_array=array("ACS_CSCSdata||CUSTOM STATUS CATEGORY STATS|integer|");
$graph_id++;
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$graph_title=$graph_info[2];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas."<PRE>";
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### CALL INITIAL QUEUE POSITION BREAKDOWN
$TOTALcalls = 0;
$ASCII_text="\n";
$ASCII_text.="---------- $rpt_type_verbiage "._QXZ("INITIAL QUEUE POSITION BREAKDOWN",38)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=6&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+-------------------------------------------------------------------------------------+------------+\n";
$ASCII_text.="| 1 2 3 4 5 6 7 8 9 10 15 20 25 +25 | "._QXZ("TOTAL",10)." |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------+------------+\n";
$CSV_text6.="\n\"$rpt_type_verbiage "._QXZ("INITIAL QUEUE POSITION BREAKDOWN")."\"\n";
$CSV_text6.="\"\",\"1\",\"2\",\"3\",\"4\",\"5\",\"6\",\"7\",\"8\",\"9\",\"10\",\"15\",\"20\",\"25\",\"+25\",\""._QXZ("TOTAL")."\"\n";
$stmt="select count(*),queue_position from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_position;";
if ($DID=='Y')
{
$stmt="select count(*),queue_position from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_position;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$positions_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $positions_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
if ( ($row[1] > 0) and ($row[1] <= 1) ) {$qp_1 = ($qp_1 + $row[0]);}
if ( ($row[1] > 1) and ($row[1] <= 2) ) {$qp_2 = ($qp_2 + $row[0]);}
if ( ($row[1] > 2) and ($row[1] <= 3) ) {$qp_3 = ($qp_3 + $row[0]);}
if ( ($row[1] > 3) and ($row[1] <= 4) ) {$qp_4 = ($qp_4 + $row[0]);}
if ( ($row[1] > 4) and ($row[1] <= 5) ) {$qp_5 = ($qp_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 6) ) {$qp_6 = ($qp_6 + $row[0]);}
if ( ($row[1] > 6) and ($row[1] <= 7) ) {$qp_7 = ($qp_7 + $row[0]);}
if ( ($row[1] > 7) and ($row[1] <= 8) ) {$qp_8 = ($qp_8 + $row[0]);}
if ( ($row[1] > 8) and ($row[1] <= 9) ) {$qp_9 = ($qp_9 + $row[0]);}
if ( ($row[1] > 9) and ($row[1] <= 10) ) {$qp10 = ($qp10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$qp15 = ($qp15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$qp20 = ($qp20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$qp25 = ($qp25 + $row[0]);}
if ($row[1] > 25) {$qp99 = ($qp99 + $row[0]);}
$i++;
}
$qp_1 = sprintf("%5s", $qp_1);
$qp_2 = sprintf("%5s", $qp_2);
$qp_3= sprintf("%5s", $qp_3);
$qp_4 = sprintf("%5s", $qp_4);
$qp_5 = sprintf("%5s", $qp_5);
$qp_6 = sprintf("%5s", $qp_6);
$qp_7 = sprintf("%5s", $qp_7);
$qp_8 = sprintf("%5s", $qp_8);
$qp_9 = sprintf("%5s", $qp_9);
$qp10 = sprintf("%5s", $qp10);
$qp15 = sprintf("%5s", $qp15);
$qp20 = sprintf("%5s", $qp20);
$qp25 = sprintf("%5s", $qp25);
$qp99 = sprintf("%5s", $qp99);
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$ASCII_text.="| $qp_1 $qp_2 $qp_3 $qp_4 $qp_5 $qp_6 $qp_7 $qp_8 $qp_9 $qp10 $qp15 $qp20 $qp25 $qp99 | $TOTALcalls |\n";
$ASCII_text.="+-------------------------------------------------------------------------------------+------------+\n";
$CSV_text6.="\"\",\"$qp_1\",\"$qp_2\",\"$qp_3\",\"$qp_4\",\"$qp_5\",\"$qp_6\",\"$qp_7\",\"$qp_8\",\"$qp_9\",\"$qp10\",\"$qp15\",\"$qp20\",\"$qp25\",\"$qp99\",\"$TOTALcalls\"\n";
if ($report_display_type=="HTML")
{
$graph_stats=array();
$queue_position=array();
$stmt="select count(*),queue_position as qp from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by qp order by qp asc;";
$ms_stmt="select queue_position from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) order by queue_position desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_position order by ct desc limit 1;";
if ($DID=='Y')
{
$stmt="select count(*),queue_position as qp from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by qp order by qp asc;";
$ms_stmt="select queue_position from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) order by queue_position desc limit 1;";
$mc_stmt="select count(*) as ct from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) group by queue_position order by ct desc limit 1;";
}
if ($DB) {$MAIN.="$stmt\n$ms_stmt\n$mc_stmt\n";}
$ms_rslt=mysql_to_mysqli($ms_stmt, $link);
$ms_row=mysqli_fetch_row($ms_rslt);
$max_position=$ms_row[0];
$max_position=26;
for ($i=0; $i<=$max_position; $i++) {
$queue_position[$i]=0;
}
$mc_rslt=mysql_to_mysqli($mc_stmt, $link);
$mc_row=mysqli_fetch_row($mc_rslt);
$max_calls=$ms_row[0];
if ($max_calls<26) {$max_calls=26;}
# if ($max_calls<=30) {
while ($maxcalls%5!=0) {
$maxcalls++;
}
/*
} else if ($max_calls<=100) {
while ($maxcalls%10!=0) {
$maxcalls++;
}
} else if ($max_calls<=1000) {
while ($maxcalls%50!=0) {
$maxcalls++;
}
} else {
while ($maxcalls%500!=0) {
$maxcalls++;
}
}
*/
$rslt=mysql_to_mysqli($stmt, $link);
$over25=0;
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]<=25) {
$queue_position[$row[1]]=$row[0];
} else {
$over25+=$row[0];
}
}
$queue_position[26]=$over25;
for ($i=0; $i<=$max_calls; $i++) {
if ($i<=25) {
if ($i%5==0) {$int=$i;} else {$int="";}
$graph_stats[$i][0]=$queue_position[$i];
$graph_stats[$i][1]=$i;
} else {
$graph_stats[$i][0]=$queue_position[$i];
$graph_stats[$i][1]=26;
}
}
$GRAPH_text="";
#########
$graph_array=array("ACS_CATBdata||CALL INITIAL QUEUE POSITION BREAKDOWN|integer|");
$graph_id++;
$default_graph="line"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$graph_title=$graph_info[2];
$dataset_type=$graph_info[3];
if ($q==0) {$preload_dataset=$dataset_name;} # Used below to load initial graph
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".$graph_stats[$d][1]."\",";
$data.="\"".$graph_stats[$d][0]."\",";
$current_graph_total+=$graph_stats[$d][0];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("CALL INITIAL QUEUE POSITION BREAKDOWN");
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas."<PRE>";
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### USER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTtime=0;
$TOTavg=0;
$ASCII_text="\n";
$ASCII_text.="---------- "._QXZ("AGENT STATS",17)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=7&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
$ASCII_text.="| "._QXZ("AGENT",24)." | $rpt_type_verbiages | "._QXZ("TIME H:M:S",10)." |"._QXZ("AVERAGE",8)."|\n";
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
$CSV_text7.="\n\""._QXZ("AGENT STATS")."\"\n";
$CSV_text7.="\""._QXZ("AGENT")."\",\"$rpt_type_verbiages\",\""._QXZ("TIME H:M:S")."\",\""._QXZ("AVERAGE")."\"\n";
$max_calls=1;
$max_timehms=1;
$max_average=1;
$graph_stats=array();
$stmt="select ".$vicidial_closer_log_table.".user,full_name,count(*),sum(length_in_sec-queue_seconds),avg(length_in_sec-queue_seconds) from ".$vicidial_closer_log_table.",vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and ".$vicidial_closer_log_table.".user is not null and length_in_sec is not null and ".$vicidial_closer_log_table.".user=vicidial_users.user group by ".$vicidial_closer_log_table.".user;";
if ($DID=='Y')
{
$stmt="select ".$vicidial_closer_log_table.".user,full_name,count(*),sum(length_in_sec-queue_seconds),avg(length_in_sec-queue_seconds) from ".$vicidial_closer_log_table.",vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL) and ".$vicidial_closer_log_table.".user is not null and length_in_sec is not null and ".$vicidial_closer_log_table.".user=vicidial_users.user group by ".$vicidial_closer_log_table.".user;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$users_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[2]);
$TOTtime = ($TOTtime + $row[3]);
$user = sprintf("%-6s", $row[0]);
if ($non_latin < 1)
{
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
}
else
{
$full_name = sprintf("%-45s", $row[1]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
}
$USERcalls = sprintf("%10s", $row[2]);
$USERtotTALK = $row[3];
$USERavgTALK = $row[4];
if ($row[2]>$max_calls) {$max_calls=$row[2];}
if ($row[3]>$max_timehms) {$max_timehms=$row[3];}
if ($row[4]>$max_average) {$max_average=$row[4];}
$graph_stats[$i][0]="$row[0] - $row[1]";
$graph_stats[$i][1]=$row[2];
$graph_stats[$i][2]=$row[3];
$graph_stats[$i][3]=$row[4];
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
$ASCII_text.="| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
$CSV_text7.="\"$user - $full_name\",\"$USERcalls\",\"$USERtotTALK_MS\",\"$USERavgTALK_MS\"\n";
$i++;
}
$TOTavg = MathZDC($TOTtime, $TOTcalls);
$TOTavg_MS = sec_convert($TOTavg,'H');
$TOTavg = sprintf("%6s", $TOTavg_MS);
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTtime = sprintf("%10s", $TOTtime_MS);
$TOTagents = sprintf("%10s", $i);
$TOTcalls = sprintf("%10s", $TOTcalls);
$TOTtime = sprintf("%8s", $TOTtime);
$TOTavg = sprintf("%6s", $TOTavg);
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
$ASCII_text.="| "._QXZ("TOTAL Agents:",13)." $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
$GRAPH_text="";
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
$multigraph_text="";
$graph_id++;
$graph_array=array("ACS_AGENTSTATSCALLSdata|1|AGENT STATS - CALLS|integer|", "ACS_AGENTSTATSTIMEdata|2|AGENT STATS - TIME H:M:S|time|", "ACS_AGENTSTATSAVERAGEdata|3|AGENT STATS - AVERAGE TIME|time|");
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$graph_title=$graph_info[2];
$dataset_type=$graph_info[3];
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
$current_graph_total+=$graph_stats[$d][$dataset_index];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA=preg_replace('/,$/', '', $graphConstantsA)."],\n";
$graphConstantsB=preg_replace('/,$/', '', $graphConstantsB)."],\n";
$graphConstantsC=preg_replace('/,$/', '', $graphConstantsC)."],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
include("graphcanvas.inc");
$HEADER.=$HTML_graph_head;
$GRAPH_text.=$graphCanvas;
if ($report_display_type=="HTML")
{
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
$CSV_text7.="\""._QXZ("TOTAL Agents").": $TOTagents\",\"$TOTcalls\",\"$TOTtime\",\"$TOTavg\"\n";
##############################
######### TIME STATS
$MAIN.="\n";
$MAIN.="---------- "._QXZ("TIME STATS",16)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=9&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$CSV_text9.="\""._QXZ("TIME STATS")."\"\n\n";
$MAIN.="<FONT SIZE=0>\n";
##############################
######### 15-minute increment breakdowns of total calls and drops, then answered table
$BDansweredCALLS = 0;
$stmt="SELECT status,queue_seconds,UNIX_TIMESTAMP(call_date),call_date from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
if ($DID=='Y')
{
$stmt="SELECT status,queue_seconds,UNIX_TIMESTAMP(call_date),call_date from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$calls_to_print = mysqli_num_rows($rslt);
$j=0;
$Cstatus=array();
$Cqueue=array();
$Cepoch=array();
$Cdate=array();
$Crem=array();
while ($j < $calls_to_print)
{
$row=mysqli_fetch_row($rslt);
$Cstatus[$j] = $row[0];
$Cqueue[$j] = $row[1];
$Cepoch[$j] = $row[2];
$Cdate[$j] = $row[3];
$dst=date("I", strtotime($Cdate[$j]));
$epoch_offset = (($local_gmt + $dst) * 3600);
$Crem[$j] = ( ($Cepoch[$j] + $epoch_offset) % 86400); # find the remainder(Modulus) of seconds since start of the day
# $MAIN.="|$Cepoch[$j]|$Crem[$j]|$Cdate[$j]|\n";
$j++;
}
### Loop through all call records and gather stats for total call/drop report and answered report
$j=0;
$Ftotal=array();
$Fdrop=array();
$adB_0=array();
$adB_5=array();
$adB10=array();
$adB15=array();
$adB20=array();
$adB25=array();
$adB30=array();
$adB35=array();
$adB40=array();
$adB45=array();
$adB50=array();
$adB55=array();
$adB60=array();
$adB90=array();
$adB99=array();
while ($j < $calls_to_print)
{
$i=0; $sec=0; $sec_end=900;
while ($i <= 96)
{
if ( ($Crem[$j] >= $sec) and ($Crem[$j] < $sec_end) )
{
$Ftotal[$i]++;
if (preg_match('/DROP/',$Cstatus[$j])) {$Fdrop[$i]++;}
if (!preg_match('/DROP|XDROP|HXFER|QVMAIL|HOLDTO|LIVE|QUEUE|TIMEOT|AFTHRS|NANQUE|INBND|MAXCAL/',$Cstatus[$j]))
{
$BDansweredCALLS++;
$Fanswer[$i]++;
if ($Cqueue[$j] == 0) {$adB_0[$i]++;}
if ( ($Cqueue[$j] > 0) and ($Cqueue[$j] <= 5) ) {$adB_5[$i]++;}
if ( ($Cqueue[$j] > 5) and ($Cqueue[$j] <= 10) ) {$adB10[$i]++;}
if ( ($Cqueue[$j] > 10) and ($Cqueue[$j] <= 15) ) {$adB15[$i]++;}
if ( ($Cqueue[$j] > 15) and ($Cqueue[$j] <= 20) ) {$adB20[$i]++;}
if ( ($Cqueue[$j] > 20) and ($Cqueue[$j] <= 25) ) {$adB25[$i]++;}
if ( ($Cqueue[$j] > 25) and ($Cqueue[$j] <= 30) ) {$adB30[$i]++;}
if ( ($Cqueue[$j] > 30) and ($Cqueue[$j] <= 35) ) {$adB35[$i]++;}
if ( ($Cqueue[$j] > 35) and ($Cqueue[$j] <= 40) ) {$adB40[$i]++;}
if ( ($Cqueue[$j] > 40) and ($Cqueue[$j] <= 45) ) {$adB45[$i]++;}
if ( ($Cqueue[$j] > 45) and ($Cqueue[$j] <= 50) ) {$adB50[$i]++;}
if ( ($Cqueue[$j] > 50) and ($Cqueue[$j] <= 55) ) {$adB55[$i]++;}
if ( ($Cqueue[$j] > 55) and ($Cqueue[$j] <= 60) ) {$adB60[$i]++;}
if ( ($Cqueue[$j] > 60) and ($Cqueue[$j] <= 90) ) {$adB90[$i]++;}
if ($Cqueue[$j] > 90) {$adB99[$i]++;}
}
}
$sec = ($sec + 900);
$sec_end = ($sec_end + 900);
$i++;
}
$j++;
} ##### END going through all records
##### 15-minute total and drops graph
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
$hour_count=array();
$drop_count=array();
while ($i <= 96)
{
$hour_count[$i] = $Ftotal[$i];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$drop_count[$i] = $Fdrop[$i];
$i++;
}
$hour_multiplier = MathZDC(100, $hi_hour_count);
$ASCII_text="<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
$ASCII_text.=_QXZ("GRAPH IN 15 MINUTE INCREMENTS OF TOTAL")." $rpt_type_verbiages "._QXZ("TAKEN INTO THIS IN-GROUP")."\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
$scale_num=MathZDC($k, $hour_multiplier);
$scale_num = round($scale_num, 0);
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
$ASCII_text.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
#$ASCII_text.="| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
$ASCII_text.="| "._QXZ("HOUR",4)." |$call_scale| "._QXZ("DROPS",5)." | "._QXZ("TOTAL",5)." |\n";
$ASCII_text.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
$CSV_text9.="\""._QXZ("HOUR")."\",\""._QXZ("DROPS")."\",\""._QXZ("TOTAL")."\"\n";
$max_calls=1;
$graph_stats=array();
$GRAPH_text="<table cellspacing='0' cellpadding='0'><caption align='top'>"._QXZ("GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP")."</caption><tr><th class='thgraph' scope='col'>"._QXZ("HOUR")."</th><th class='thgraph' scope='col'>"._QXZ("DROPS")." <img src='./images/bar_blue.png' width='10' height='10'> / "._QXZ("CALLS")." <img src='./images/bar.png' width='10' height='10'></th></tr>";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
#$CSV_text9.="$hour$ZZ,";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($i >= $first_shift_record && $i<=$last_shift_record) # May need to use lower. Ask Matt.
# if ($i >= $first_shift_record && $i<$last_shift_record)
{
if ($Ghour_count < 1)
{
# if ( ($no_lines_yet) or ($i > $last_full_record) )
# {
# $do_nothing=1;
# }
# else
# {
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$ASCII_text.="|$time|";
$CSV_text9.="\"$time\",";
$k=0; while ($k <= 102) {$ASCII_text.=" "; $k++;}
$ASCII_text.="| $hour_count[$i] |\n";
$CSV_text9.="\"0\",\"0\"\n";
# }
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$Gdrop_count = $drop_count[$i];
if ($Gdrop_count < 1)
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$ASCII_text.="|$time|<SPAN class=\"green\">";
$CSV_text9.="\"$time\",";
$k=0; while ($k <= $Xhour_count) {$ASCII_text.="*"; $k++; $char_counter++;}
$ASCII_text.="*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {$ASCII_text.=" "; $k++; $char_counter++;}
while ($char_counter <= 101) {$ASCII_text.=" "; $char_counter++;}
$ASCII_text.="| 0 | $hour_count[$i] |\n";
$CSV_text9.="\"0\",\"$hour_count[$i]\"\n";
}
else
{
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
$hour_count[$i]+=0;
$drop_count[$i]+=0;
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
$ASCII_text.="|$time|<SPAN class=\"red\">";
$CSV_text9.="\"$time\",";
$k=0; while ($k <= $Xdrop_count) {$ASCII_text.=">"; $k++; $char_counter++;}
$ASCII_text.="D</SPAN><SPAN class=\"green\">"; $char_counter++;
$k=0; while ($k <= $XXhour_count) {$ASCII_text.="*"; $k++; $char_counter++;}
$ASCII_text.="X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {$ASCII_text.=" "; $k++; $char_counter++;}
while ($char_counter <= 102) {$ASCII_text.=" "; $char_counter++;}
$ASCII_text.="| $drop_count[$i] | $hour_count[$i] |\n";
$CSV_text9.="\"$drop_count[$i]\",\"$hour_count[$i]\"\n";
}
}
}
$graph_stats[$i][0]="$time";
$graph_stats[$i][1]=trim($hour_count[$i]);
$graph_stats[$i][2]=trim($drop_count[$i]);
if (trim($hour_count[$i])>$max_calls) {$max_calls=trim($hour_count[$i]);}
$i++;
$h++;
}
$ASCII_text.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n\n";
for ($d=0; $d<count($graph_stats); $d++) {
if (strlen(trim($graph_stats[$d][0]))) {
$graph_stats[$d][0]=preg_replace('/\s/', "", $graph_stats[$d][0]);
$GRAPH_text.=" <tr><td class='chart_td' width='50'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value' width='600' valign='bottom'>\n";
if ($graph_stats[$d][1]>0) {
$GRAPH_text.="<ul class='overlap_barGraph'><li class=\"p1\" style=\"height: 12px; left: 0px; width: ".round(MathZDC(600*$graph_stats[$d][1], $max_calls))."px\"><font style='background-color: #900'>".$graph_stats[$d][1]."</font></li>";
if ($graph_stats[$d][2]>0) {
$GRAPH_text.="<li class=\"p2\" style=\"height: 12px; left: 0px; width: ".round(MathZDC(600*$graph_stats[$d][2], $max_calls))."px\"><font style='background-color: #009'>".$graph_stats[$d][2]."</font></li>";
}
$GRAPH_text.="</ul>\n";
} else {
$GRAPH_text.="0";
}
$GRAPH_text.="</td></tr>\n";
}
}
$GRAPH_text.="</table><BR/><BR/>";
if ($report_display_type=="HTML")
{
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##### Answered wait time breakdown
$MAIN.="\n";
$MAIN.="---------- $rpt_type_verbiage "._QXZ("ANSWERED TIME BREAKDOWN IN SECONDS", 40)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=8&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
$MAIN.="+------+-------------------------------------------------------------------------------------------+------------+\n";
$MAIN.="| "._QXZ("HOUR",4)." | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | "._QXZ("TOTAL",10)." |\n";
$MAIN.="+------+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text8.="\n\"$rpt_type_verbiage "._QXZ("ANSWERED TIME BREAKDOWN IN SECONDS")."\"\n";
$CSV_text8.="\""._QXZ("HOUR")."\",\"0\",\"5\",\"10\",\"15\",\"20\",\"25\",\"30\",\"35\",\"40\",\"45\",\"50\",\"55\",\"60\",\"90\",\"+90\",\""._QXZ("TOTAL")."\"\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
$SQLtime = "$hour:$ZZ:00";
$SQLtimeEND = "$hour:15:00";
}
if ($h == 1) {$time = " 15 "; $SQLtime = "$hour:15:00"; $SQLtimeEND = "$hour:30:00";}
if ($h == 2) {$time = " 30 "; $SQLtime = "$hour:30:00"; $SQLtimeEND = "$hour:45:00";}
if ($h == 3)
{
$time = " 45 ";
$SQLtime = "$hour:45:00";
$hourEND = ($hour + 1);
if ($hourEND < 10) {$hourEND = "0$hourEND";}
if ($hourEND > 23) {$SQLtimeEND = "23:59:59";}
else {$SQLtimeEND = "$hourEND:00:00";}
}
if (strlen($adB_0[$i]) < 1) {$adB_0[$i]='-';}
if (strlen($adB_5[$i]) < 1) {$adB_5[$i]='-';}
if (strlen($adB10[$i]) < 1) {$adB10[$i]='-';}
if (strlen($adB15[$i]) < 1) {$adB15[$i]='-';}
if (strlen($adB20[$i]) < 1) {$adB20[$i]='-';}
if (strlen($adB25[$i]) < 1) {$adB25[$i]='-';}
if (strlen($adB30[$i]) < 1) {$adB30[$i]='-';}
if (strlen($adB35[$i]) < 1) {$adB35[$i]='-';}
if (strlen($adB40[$i]) < 1) {$adB40[$i]='-';}
if (strlen($adB45[$i]) < 1) {$adB45[$i]='-';}
if (strlen($adB50[$i]) < 1) {$adB50[$i]='-';}
if (strlen($adB55[$i]) < 1) {$adB55[$i]='-';}
if (strlen($adB60[$i]) < 1) {$adB60[$i]='-';}
if (strlen($adB90[$i]) < 1) {$adB90[$i]='-';}
if (strlen($adB99[$i]) < 1) {$adB99[$i]='-';}
if (strlen($Fanswer[$i]) < 1) {$Fanswer[$i]='0';}
$adB_0[$i] = sprintf("%5s", $adB_0[$i]);
$adB_5[$i] = sprintf("%5s", $adB_5[$i]);
$adB10[$i] = sprintf("%5s", $adB10[$i]);
$adB15[$i] = sprintf("%5s", $adB15[$i]);
$adB20[$i] = sprintf("%5s", $adB20[$i]);
$adB25[$i] = sprintf("%5s", $adB25[$i]);
$adB30[$i] = sprintf("%5s", $adB30[$i]);
$adB35[$i] = sprintf("%5s", $adB35[$i]);
$adB40[$i] = sprintf("%5s", $adB40[$i]);
$adB45[$i] = sprintf("%5s", $adB45[$i]);
$adB50[$i] = sprintf("%5s", $adB50[$i]);
$adB55[$i] = sprintf("%5s", $adB55[$i]);
$adB60[$i] = sprintf("%5s", $adB60[$i]);
$adB90[$i] = sprintf("%5s", $adB90[$i]);
$adB99[$i] = sprintf("%5s", $adB99[$i]);
$Fanswer[$i] = sprintf("%10s", $Fanswer[$i]);
$MAIN.="|$time| $adB_0[$i] $adB_5[$i] $adB10[$i] $adB15[$i] $adB20[$i] $adB25[$i] $adB30[$i] $adB35[$i] $adB40[$i] $adB45[$i] $adB50[$i] $adB55[$i] $adB60[$i] $adB90[$i] $adB99[$i] | $Fanswer[$i] |\n";
$CSV_text8.="\"$time\",\"$adB_0[$i]\",\"$adB_5[$i]\",\"$adB10[$i]\",\"$adB15[$i]\",\"$adB20[$i]\",\"$adB25[$i]\",\"$adB30[$i]\",\"$adB35[$i]\",\"$adB40[$i]\",\"$adB45[$i]\",\"$adB50[$i]\",\"$adB55[$i]\",\"$adB60[$i]\",\"$adB90[$i]\",\"$adB99[$i]\",\"$Fanswer[$i]\"\n";
$i++;
$h++;
}
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
$MAIN.="+------+-------------------------------------------------------------------------------------------+------------+\n";
$MAIN.="|"._QXZ("TOTALS",6)."| | $BDansweredCALLS |\n";
$MAIN.="+------+-------------------------------------------------------------------------------------------+------------+\n";
$CSV_text8.="\""._QXZ("TOTALS")."\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"$BDansweredCALLS\"\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
$MAIN.="\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
$MAIN.="</PRE>";
$MAIN.="</TD></TR></TABLE>";
$MAIN.="</BODY></HTML>";
if ($file_download>0) {
$FILE_TIME = date("Ymd-His");
$CSVfilename = "AST_CLOSERstats_$US$FILE_TIME.csv";
$CSV_var="CSV_text".$file_download;
$CSV_text=preg_replace('/^\s+/', '', $$CSV_var);
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
// We'll be outputting a TXT file
header('Content-type: application/octet-stream');
// It will be called LIST_101_20090209-121212.txt
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
ob_clean();
flush();
echo "$CSV_text";
} else {
echo $HEADER;
require("admin_header.php");
echo $MAIN;
$JS_text.="</script>\n";
if ($report_display_type=="HTML")
{
echo $JS_text;
}
}
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
?>
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