mattf
8aa16e4f62
Added more call detail stats for calls to DIDs and what happened to them Fixed issue with User Group permissions in Inbound summary hourly report and the agent status detail report. git-svn-id: svn://192.168.202.10@3448 3d104415-ff17-0410-8863-d5cf3c621b8a
798 lines
29 KiB
PHP
798 lines
29 KiB
PHP
<?php
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# AST_agentDIDstats.php
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#
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# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 161207-1952 - First build
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# 170409-1550 - Added IP List validation code
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# 170829-0040 - Added screen color settings
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# 191013-0836 - Fixes for PHP7
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Agent DID Report';
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$db_source = 'M';
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if ($file_download>0) {$DB="";}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$table_name="vicidial_did_log";
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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if ($search_archived_data)
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{
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$vicidial_did_log_table=use_archive_table("vicidial_did_log");
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$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
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}
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else
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{
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$vicidial_did_log_table="vicidial_did_log";
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$vicidial_closer_log_table="vicidial_closer_log";
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}
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#############
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select did_id,did_pattern,did_description from vicidial_inbound_dids $whereLOGadmin_viewable_groupsSQL order by did_pattern;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$groups_string='|';
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$i=0;
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$groups=array();
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$group_patterns=array();
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$group_names=array();
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_patterns[$i] = $row[1];
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$group_names[$i] = $row[2];
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$groups_string .= "$groups[$i]|";
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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}
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$i++;
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}
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if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = preg_replace('/,$/i', '',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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if (strlen($group_SQL)<3) {$group_SQL="''";}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$AMP='&';
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$QM='?';
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='".$LOGfull_url."?DB=".$DB."&file_download=".$file_download."&query_date=".$query_date."&end_date=".$end_date."&shift=".$shift."&report_display_type=".$report_display_type."$groupQS', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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require("screen_colors.php");
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$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
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$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: black; background-color: #99FF99}\n";
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$HEADER.=" .red {color: black; background-color: #FF9999}\n";
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$HEADER.=" .orange {color: black; background-color: #FFCC99}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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$HEADER.="<style type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=".auraltext\n";
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$HEADER.=" {\n";
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$HEADER.=" position: absolute;\n";
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$HEADER.=" font-size: 0;\n";
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$HEADER.=" left: -1000px;\n";
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$HEADER.=" }\n";
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$HEADER.=".chart_td\n";
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$HEADER.=" {background-image: url(images/gridline58.gif); background-repeat: repeat-x; background-position: left top; border-left: 1px solid #e5e5e5; border-right: 1px solid #e5e5e5; padding:0; border-bottom: 1px solid #e5e5e5; background-color:transparent;}\n";
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$HEADER.="\n";
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$HEADER.="-->\n";
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$HEADER.="</style>\n";
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$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
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$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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require("chart_button.php");
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$HEADER.="<script src='chart/Chart.js'></script>\n";
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$HEADER.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
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$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
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$short_header=1;
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if ($DB > 0)
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{
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$MAIN.="<BR>\n";
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$MAIN.="$group_ct|$group_string|$group_SQL\n";
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$MAIN.="<BR>\n";
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$MAIN.="$shift|$query_date|$end_date\n";
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$MAIN.="<BR>\n";
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}
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$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#agentDIDstats$NWE\n";
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$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
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$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=POST name=vicidial_report id=vicidial_report>\n";
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$MAIN.="<TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#".$SSframe_background."\"><TR><TD align=center valign=top>\n";
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$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="function openNewWindow(url)\n";
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$MAIN.=" {\n";
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$MAIN.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
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$MAIN.=" }\n";
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$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
|
|
$MAIN.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.="</TD><TD align=center valign=top>\n";
|
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$groups[$o]\|/",$group_string))
|
|
{$MAIN.="<option selected value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD>";
|
|
$MAIN.="<TD align=left valign=top><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>\n";
|
|
/*
|
|
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
|
|
$MAIN.="<option value=\"\">--</option>\n";
|
|
$MAIN.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
$MAIN.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
$MAIN.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
$MAIN.="<option value=\"DAYTIME\">"._QXZ("DAYTIME")."</option>\n";
|
|
$MAIN.="<option value=\"10AM-5PM\">"._QXZ("10AM-5PM")."</option>\n";
|
|
$MAIN.="<option value=\"10AM-6PM\">"._QXZ("10AM-6PM")."</option>\n";
|
|
$MAIN.="<option value=\"9AM-10PM\">"._QXZ("9AM-10PM")."</option>\n";
|
|
$MAIN.="<option value=\"9AM-11PM\">"._QXZ("9AM-11PM")."</option>\n";
|
|
$MAIN.="<option value=\"9AM-1AM\">"._QXZ("9AM-1AM")."</option>\n";
|
|
$MAIN.="<option value=\"845-1745\">845-1745</option>\n";
|
|
$MAIN.="<option value=\"1745-100\">1745-100</option>\n";
|
|
$MAIN.="</SELECT>\n";
|
|
*/
|
|
|
|
if ($archives_available=="Y")
|
|
{
|
|
$MAIN.="<BR><BR><BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
|
|
$MAIN.="</FONT></TD><TD align=left valign=top>\n";
|
|
$MAIN.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.=" ";
|
|
#$MAIN.="<select name='report_display_type'>";
|
|
#if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
#$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n";
|
|
$MAIN.="<BR><BR>";
|
|
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&DB=$DB&SUBMIT=$SUBMIT&file_download=1\">"._QXZ("DOWNLOAD")."</a> | <a href=\"./admin.php?ADD=3311&did_id=$group[0]\">"._QXZ("MODIFY")."</a> | <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</FORM>\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>";
|
|
|
|
$JS_text="<script language='Javascript'>";
|
|
|
|
if (!$group)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.=_QXZ("PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
|
|
|
|
if ($shift == 'AM')
|
|
{
|
|
# $time_BEGIN=$AM_shift_BEGIN;
|
|
# $time_END=$AM_shift_END;
|
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "11:59:59";}
|
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
|
|
# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
# $time_BEGIN=$PM_shift_BEGIN;
|
|
# $time_END=$PM_shift_END;
|
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
if ($shift == 'DAYTIME')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
|
}
|
|
if ($shift == '10AM-5PM')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "16:59:59";}
|
|
}
|
|
if ($shift == '10AM-6PM')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "17:59:59";}
|
|
}
|
|
if ($shift == '9AM-11PM')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "22:59:59";}
|
|
}
|
|
if ($shift == '9AM-10PM')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "21:59:59";}
|
|
}
|
|
if ($shift == '9AM-1AM')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
|
}
|
|
if ($shift == '845-1745')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "17:44:59";}
|
|
}
|
|
if ($shift == '1745-100')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
|
}
|
|
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
$SQdate_ARY = explode(' ',$query_date_BEGIN);
|
|
$SQday_ARY = explode('-',$SQdate_ARY[0]);
|
|
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
|
|
$EQdate_ARY = explode(' ',$query_date_END);
|
|
$EQday_ARY = explode('-',$EQdate_ARY[0]);
|
|
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
|
|
|
|
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
|
|
|
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
|
|
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
|
|
|
|
$DURATIONsec = ($EQepoch - $SQepoch);
|
|
$DURATIONday = intval( MathZDC($DURATIONsec, 86400) + 1 );
|
|
|
|
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
|
|
{
|
|
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
|
|
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
|
|
$DURATIONday++;
|
|
}
|
|
|
|
|
|
$MAIN.=_QXZ("Inbound DID Report",40)." $NOW_TIME\n";
|
|
$MAIN.="\n";
|
|
$MAIN.=_QXZ("Time range")." $DURATIONday "._QXZ("days").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
#$MAIN.="Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
|
|
|
|
$CSV_text.="\""._QXZ("Inbound DID Report")."\",\"$NOW_TIME\"\n\n";
|
|
$CSV_text.="\""._QXZ("Time range")." $DURATIONday "._QXZ("days").":\",\"$query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
|
|
|
|
$query_date_array=createDateRangeArray("$query_date_BEGIN", "$query_date_END");
|
|
|
|
# Generate header - each date is going to use the same header rather than have a dynamic header per date depending on what DIDs received calls
|
|
|
|
$header_stmt="select distinct did_id from ".$vicidial_did_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and did_id IN($group_SQL);";
|
|
if ($DB) {echo "$header_stmt\n";}
|
|
$header_rslt=mysql_to_mysqli($header_stmt, $link);
|
|
$ASCII_headerA="+----------------------+--------------------------------+";
|
|
$ASCII_headerB="| Agent ID | Full Name |";
|
|
$CSV_header="\"Agent ID\",\"Full Name\",";
|
|
$did_array=array();
|
|
while ($header_row=mysqli_fetch_row($header_rslt)) {
|
|
array_push($did_array, "$header_row[0]");
|
|
}
|
|
|
|
if (count($did_array)>0) {
|
|
$did_stmt="select substr(did_description, 1, 30), did_id from vicidial_inbound_dids where did_id in (".implode(",", $did_array).") order by did_description asc";
|
|
if ($DB) {echo "$did_stmt\n";}
|
|
$did_rslt=mysql_to_mysqli($did_stmt, $link);
|
|
$did_description_array=array();
|
|
while ($did_row=mysqli_fetch_row($did_rslt)) {
|
|
$ASCII_headerA.="--------------------------------+";
|
|
$ASCII_headerB.=" ".sprintf("%30s", $did_row[0])." |";
|
|
$CSV_header.="\"".$did_row[0]."\",";
|
|
$did_description_array["$did_row[1]"]=$did_row[0];
|
|
}
|
|
}
|
|
|
|
$ASCII_headerA.="-------+\n";
|
|
$ASCII_headerB.=" TOTAL |\n";
|
|
$CSV_header.="\"TOTAL\"\n";
|
|
$ASCII_text="";
|
|
|
|
if (count($did_array)>0) {
|
|
$sunday_array=array();
|
|
$saturday_array=array();
|
|
$q=1;
|
|
foreach ($query_date_array as &$current_date) {
|
|
$user_array=array();
|
|
$start_date = "$current_date $time_BEGIN";
|
|
$end_date = "$current_date $time_END";
|
|
if (date("w", strtotime($current_date))==0 || $q==1) {
|
|
array_push($sunday_array, $current_date);
|
|
}
|
|
if (date("w", strtotime($current_date))==6 || $q==count($query_date_array)) {
|
|
array_push($saturday_array, $current_date);
|
|
}
|
|
|
|
$stmt="select did_id, uniqueid from vicidial_did_log where call_date>='$start_date' and call_date<='$end_date' and did_id in (".implode(",", $did_array).") order by did_id asc";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (mysqli_num_rows($rslt)>0) {
|
|
while ($row=mysqli_fetch_array($rslt)) {
|
|
$agent_stmt="select vicidial_users.user, vicidial_users.full_name from ".$vicidial_closer_log_table.", vicidial_users where uniqueid='$row[uniqueid]' and ".$vicidial_closer_log_table.".user=vicidial_users.user";
|
|
if ($DB) {echo "$agent_stmt\n";}
|
|
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
|
|
while($agent_row=mysqli_fetch_array($agent_rslt)) {
|
|
$user_array["$agent_row[0]|$agent_row[1]"][$row[0]]++;
|
|
}
|
|
}
|
|
|
|
$ASCII_text.=" $current_date\n";
|
|
$ASCII_text.=$ASCII_headerA.$ASCII_headerB.$ASCII_headerA;
|
|
|
|
$CSV_text.="\"$current_date\"\n";
|
|
$CSV_text.=$CSV_header;
|
|
#while (list($key, $val)=each($user_array)) {
|
|
foreach($user_array as $key => $val) {
|
|
$agent_total=0;
|
|
$agent_info=explode("|", $key);
|
|
$ASCII_text.="| ".sprintf("%-20s", $agent_info[0]);
|
|
$ASCII_text.=" | ".sprintf("%-30s", $agent_info[1]);
|
|
$CSV_text.="\"$agent_info[0]\",\"$agent_info[1]\",";
|
|
# while (list($key2, $val2)=each($did_description_array)) {
|
|
foreach($did_description_array as $key2 => $val2) {
|
|
$ASCII_text.=" | ".sprintf("%30s", ($user_array["$key"][$key2]+0));
|
|
$CSV_text.="\"".($user_array["$key"][$key2]+0)."\",";
|
|
$agent_total+=($user_array["$key"][$key2]+0);
|
|
}
|
|
reset($did_description_array);
|
|
$ASCII_text.=" | ".sprintf("%5s", $agent_total)." |\n";
|
|
$CSV_text.="\"$agent_total\"\n";
|
|
$date_total+=$agent_total;
|
|
}
|
|
$ASCII_text.=$ASCII_headerA."\n\n";
|
|
$CSV_text.="\n\n";
|
|
}
|
|
|
|
$q++;
|
|
}
|
|
|
|
for ($q=0; $q<count($sunday_array); $q++) {
|
|
$user_array=array();
|
|
$start_date = "$sunday_array[$q] $time_BEGIN";
|
|
$end_date = "$saturday_array[$q] $time_END";
|
|
$date_total=0;
|
|
|
|
$stmt="select did_id, uniqueid from vicidial_did_log where call_date>='$start_date' and call_date<='$end_date' and did_id in (".implode(",", $did_array).") order by did_id asc";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (mysqli_num_rows($rslt)>0) {
|
|
while ($row=mysqli_fetch_array($rslt)) {
|
|
$agent_stmt="select vicidial_users.user, vicidial_users.full_name from ".$vicidial_closer_log_table.", vicidial_users where uniqueid='$row[uniqueid]' and ".$vicidial_closer_log_table.".user=vicidial_users.user";
|
|
if ($DB) {echo "$agent_stmt\n";}
|
|
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
|
|
while($agent_row=mysqli_fetch_array($agent_rslt)) {
|
|
$user_array["$agent_row[0]|$agent_row[1]"][$row[0]]++;
|
|
}
|
|
}
|
|
|
|
$ASCII_text.=" Week of $sunday_array[$q] thru $saturday_array[$q]\n";
|
|
$ASCII_text.=$ASCII_headerA.$ASCII_headerB.$ASCII_headerA;
|
|
$CSV_text.="\"Week of $sunday_array[$q] thru $saturday_array[$q]\"\n";
|
|
$CSV_text.=$CSV_header;
|
|
#while (list($key, $val)=each($user_array)) {
|
|
foreach($user_array as $key => $val) {
|
|
$agent_total=0;
|
|
$agent_info=explode("|", $key);
|
|
$ASCII_text.="| ".sprintf("%-20s", $agent_info[0]);
|
|
$ASCII_text.=" | ".sprintf("%-30s", $agent_info[1]);
|
|
$CSV_text.="\"$agent_info[0]\",\"$agent_info[1]\",";
|
|
#while (list($key2, $val2)=each($did_description_array)) {
|
|
foreach($did_description_array as $key2 => $val2) {
|
|
$ASCII_text.=" | ".sprintf("%30s", ($user_array["$key"][$key2]+0));
|
|
$CSV_text.="\"".($user_array["$key"][$key2]+0)."\",";
|
|
$agent_total+=($user_array["$key"][$key2]+0);
|
|
}
|
|
reset($did_description_array);
|
|
$ASCII_text.=" | ".sprintf("%5s", $agent_total)." |\n";
|
|
$CSV_text.="\"$agent_total\"\n";
|
|
$date_total+=$agent_total;
|
|
}
|
|
$ASCII_text.=$ASCII_headerA."\n\n";
|
|
$CSV_text.="\n\n";
|
|
}
|
|
}
|
|
}
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
|
|
|
|
# $CSV_text.="\""._QXZ("TOTAL")."\",\"$totCALLS\"\n";
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
$MAIN.="\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
|
|
$MAIN.="</BODY></HTML>\n";
|
|
}
|
|
|
|
if ($file_download>0) {
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_agentDIDstats_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/^ +/', '', $CSV_text);
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
} else {
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
|
|
|
|
echo $MAIN;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
|
|
?>
|