mattf
8aa16e4f62
Added more call detail stats for calls to DIDs and what happened to them Fixed issue with User Group permissions in Inbound summary hourly report and the agent status detail report. git-svn-id: svn://192.168.202.10@3448 3d104415-ff17-0410-8863-d5cf3c621b8a
2474 lines
114 KiB
PHP
2474 lines
114 KiB
PHP
<?php
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# qc_modify_lead.php modified from: (by poundteam)
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//admin_modify_lead.php version 2.14
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#
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# ViciDial database administration modify lead in vicidial_list
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# qc_modify_lead.php
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#
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# Copyright (C) 2012 poundteam.com LICENSE: AGPLv2
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# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed to allow QC review and modification of leads, contributed by poundteam.com
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#
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# changes:
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# 121116-1324 - First build, added to vicidial codebase
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# 121130-1034 - Changed scheduled callback user ID field to be 20 characters, issue #467
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# 130621-2328 - Finalized changing of all ereg instances to preg
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# - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130902-0904 - Changed to mysqli PHP functions, fixes for issue #699
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# 140706-0837 - Incorporated into standard admin code
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# 141007-2152 - Finalized adding QXZ translation to all admin files
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# 141128-0902 - Code cleanup for QXZ functions
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# 141229-1742 - Added code for on-the-fly language translations display
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# 150808-1437 - Added compatibility for custom fields data options
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# 150908-1531 - Fixed input lengths for several standard fields to match DB
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# 150917-1311 - Added dynamic default field maxlengths based on DB schema
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# 160611-1217 - Fixed for external server IP recording link issue
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# 170409-1542 - Added IP List validation code
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# 170513-2256 - Added QC Webform, issue #1010
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# 170527-2252 - Fix for rare inbound logging issue #1017
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# 171001-1110 - Added in-browser audio control, if recording access control is disabled
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# 210304-1650 - Added modify_leads=5 read-only option
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# 210306-0854 - Redesign of QC module
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];}
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elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];}
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if (isset($_GET["phone"])) {$phone=$_GET["phone"];}
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elseif (isset($_POST["phone"])) {$phone=$_POST["phone"];}
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if (isset($_GET["old_phone"])) {$old_phone=$_GET["old_phone"];}
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elseif (isset($_POST["old_phone"])) {$old_phone=$_POST["old_phone"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["lead_name"])) {$lead_name=$_GET["lead_name"];}
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elseif (isset($_POST["lead_name"])) {$lead_name=$_POST["lead_name"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["end_call"])) {$end_call=$_GET["end_call"];}
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elseif (isset($_POST["end_call"])) {$end_call=$_POST["end_call"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["dispo"])) {$dispo=$_GET["dispo"];}
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elseif (isset($_POST["dispo"])) {$dispo=$_POST["dispo"];}
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if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
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elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
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if (isset($_GET["campaign_id"])) {$campaign_id=$_GET["campaign_id"];}
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elseif (isset($_POST["campaign_id"])) {$campaign_id=$_POST["campaign_id"];}
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if (isset($_GET["group_id"])) {$group_id=$_GET["group_id"];}
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elseif (isset($_POST["group_id"])) {$group_id=$_POST["group_id"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
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elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
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if (isset($_GET["channel"])) {$channel=$_GET["channel"];}
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elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];}
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if (isset($_GET["call_began"])) {$call_began=$_GET["call_began"];}
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elseif (isset($_POST["call_began"])) {$call_began=$_POST["call_began"];}
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if (isset($_GET["parked_time"])) {$parked_time=$_GET["parked_time"];}
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elseif (isset($_POST["parked_time"])) {$parked_time=$_POST["parked_time"];}
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if (isset($_GET["tsr"])) {$tsr=$_GET["tsr"];}
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elseif (isset($_POST["tsr"])) {$tsr=$_POST["tsr"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
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elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
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elseif (isset($_POST["province"])) {$province=$_POST["province"];}
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if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
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elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
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if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
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elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["security"])) {$security=$_GET["security"];}
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elseif (isset($_POST["security"])) {$security=$_POST["security"];}
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if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
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elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
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if (isset($_GET["status"])) {$status=$_GET["status"];}
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elseif (isset($_POST["status"])) {$status=$_POST["status"];}
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if (isset($_GET["rank"])) {$rank=$_GET["rank"];}
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elseif (isset($_POST["rank"])) {$rank=$_POST["rank"];}
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if (isset($_GET["owner"])) {$owner=$_GET["owner"];}
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elseif (isset($_POST["owner"])) {$owner=$_POST["owner"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["CBchangeUSERtoANY"])) {$CBchangeUSERtoANY=$_GET["CBchangeUSERtoANY"];}
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elseif (isset($_POST["CBchangeUSERtoANY"])) {$CBchangeUSERtoANY=$_POST["CBchangeUSERtoANY"];}
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if (isset($_GET["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_GET["CBchangeUSERtoUSER"];}
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elseif (isset($_POST["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_POST["CBchangeUSERtoUSER"];}
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if (isset($_GET["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_GET["CBchangeANYtoUSER"];}
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elseif (isset($_POST["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_POST["CBchangeANYtoUSER"];}
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if (isset($_GET["CBchangeDATE"])) {$CBchangeDATE=$_GET["CBchangeDATE"];}
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elseif (isset($_POST["CBchangeDATE"])) {$CBchangeDATE=$_POST["CBchangeDATE"];}
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if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
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elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
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if (isset($_GET["CBuser"])) {$CBuser=$_GET["CBuser"];}
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elseif (isset($_POST["CBuser"])) {$CBuser=$_POST["CBuser"];}
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if (isset($_GET["modify_logs"])) {$modify_logs=$_GET["modify_logs"];}
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elseif (isset($_POST["modify_logs"])) {$modify_logs=$_POST["modify_logs"];}
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if (isset($_GET["modify_closer_logs"])) {$modify_closer_logs=$_GET["modify_closer_logs"];}
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elseif (isset($_POST["modify_closer_logs"])) {$modify_closer_logs=$_POST["modify_closer_logs"];}
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if (isset($_GET["modify_agent_logs"])) {$modify_agent_logs=$_GET["modify_agent_logs"];}
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elseif (isset($_POST["modify_agent_logs"])) {$modify_agent_logs=$_POST["modify_agent_logs"];}
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if (isset($_GET["add_closer_record"])) {$add_closer_record=$_GET["add_closer_record"];}
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elseif (isset($_POST["add_closer_record"])) {$add_closer_record=$_POST["add_closer_record"];}
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if (isset($_POST["appointment_date"])) {$appointment_date=$_POST["appointment_date"];}
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elseif (isset($_GET["appointment_date"])) {$appointment_date=$_GET["appointment_date"];}
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if (isset($_POST["appointment_time"])) {$appointment_time=$_POST["appointment_time"];}
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elseif (isset($_GET["appointment_time"])) {$appointment_time=$_GET["appointment_time"];}
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if (isset($_POST["claim_QC"])) {$claim_QC=$_POST["claim_QC"];}
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elseif (isset($_GET["claim_QC"])) {$claim_QC=$_GET["claim_QC"];}
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if (isset($_POST["qc_agent"])) {$qc_agent=$_POST["qc_agent"];}
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elseif (isset($_GET["qc_agent"])) {$qc_agent=$_GET["qc_agent"];}
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if (isset($_POST["qc_log_id"])) {$qc_log_id=$_POST["qc_log_id"];}
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elseif (isset($_GET["qc_log_id"])) {$qc_log_id=$_GET["qc_log_id"];}
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if (isset($_POST["qc_process_status"])) {$qc_process_status=$_POST["qc_process_status"];}
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elseif (isset($_GET["qc_process_status"])) {$qc_process_status=$_GET["qc_process_status"];}
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if (isset($_POST["finish_qc"])) {$finish_qc=$_POST["finish_qc"];}
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elseif (isset($_GET["finish_qc"])) {$finish_qc=$_GET["finish_qc"];}
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if (isset($_POST["qc_display_method"])) {$qc_display_method=$_POST["qc_display_method"];}
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elseif (isset($_GET["qc_display_method"])) {$qc_display_method=$_GET["qc_display_method"];}
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if (isset($_POST["qc_display_method"])) {$qc_display_method=$_POST["qc_display_method"];}
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elseif (isset($_GET["qc_display_method"])) {$qc_display_method=$_GET["qc_display_method"];}
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if (isset($_POST["qc_display_group_type"])) {$qc_display_group_type=$_POST["qc_display_group_type"];}
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elseif (isset($_GET["qc_display_group_type"])) {$qc_display_group_type=$_GET["qc_display_group_type"];}
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if (isset($_POST["qc_status"])) {$qc_status=$_POST["qc_status"];}
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elseif (isset($_GET["qc_status"])) {$qc_status=$_GET["qc_status"];}
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if (isset($_POST["agent_log_id"])) {$agent_log_id=$_POST["agent_log_id"];}
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elseif (isset($_GET["agent_log_id"])) {$agent_log_id=$_GET["agent_log_id"];}
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if (isset($_POST["referring_section"])) {$referring_section=$_POST["referring_section"];}
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elseif (isset($_GET["referring_section"])) {$referring_section=$_GET["referring_section"];}
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if (isset($_POST["referring_element"])) {$referring_element=$_POST["referring_element"];}
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elseif (isset($_GET["referring_element"])) {$referring_element=$_GET["referring_element"];}
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$STARTtime = date("U");
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$defaultappointment = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$back_link="./admin.php?ADD=881&qc_display_group_type=$referring_section";
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switch($referring_section) # was $scorecard_source
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{
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case "CAMPAIGN":
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$back_link.="&campaign_id=$referring_element";
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break;
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case "LIST":
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$back_link.="&list_id=$referring_element";
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break;
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case "INGROUP":
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$back_link.="&group_id=$referring_element";
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break;
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}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,custom_fields_enabled,enable_languages,language_method,active_modules,log_recording_access FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$custom_fields_enabled = $row[1];
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$SSenable_languages = $row[2];
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$SSlanguage_method = $row[3];
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$active_modules = $row[4];
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$log_recording_access = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/','',$PHP_AUTH_PW);
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$old_phone = preg_replace('/[^0-9]/','',$old_phone);
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$phone_number = preg_replace('/[^0-9]/','',$phone_number);
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$alt_phone = preg_replace('/[^0-9]/','',$alt_phone);
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} # end of non_latin
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else
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{
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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}
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$rights_stmt = "SELECT modify_leads,qc_enabled,full_name,modify_leads,user_group,selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rights_rslt=mysql_to_mysqli($rights_stmt, $link);
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$rights_row=mysqli_fetch_row($rights_rslt);
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$modify_leads = $rights_row[0];
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$qc_enabled = $rights_row[1];
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$LOGfullname = $rights_row[2];
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$LOGmodify_leads = $rights_row[3];
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$LOGuser_group = $rights_row[4];
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$VUselected_language = $rights_row[5];
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if (strlen($phone_number)<6) {$phone_number=$old_phone;}
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require("screen_colors.php");
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$Mhead_color = $SSstd_row5_background;
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$Mmain_bgcolor = $SSmenu_background;
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$Mhead_color = $SSstd_row5_background;
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$auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'QC',1,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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# check their permissions
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#if ( $modify_leads < 1 )
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# {
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# header ("Content-type: text/html; charset=utf-8");
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# echo "You do not have permissions to modify leads\n";
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# exit;
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# }
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if ( $qc_enabled < 1 )
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("QC is not enabled for your user account")."\n";
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exit;
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}
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if ($submit=="SUBMIT" && $auth==1)
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{
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$stmt="UPDATE vicidial_list set status='" . mysqli_real_escape_string($link, $status) . "',title='" . mysqli_real_escape_string($link, $title) . "',first_name='" . mysqli_real_escape_string($link, $first_name) . "',middle_initial='" . mysqli_real_escape_string($link, $middle_initial) . "',last_name='" . mysqli_real_escape_string($link, $last_name) . "',address1='" . mysqli_real_escape_string($link, $address1) . "',address2='" . mysqli_real_escape_string($link, $address2) . "',address3='" . mysqli_real_escape_string($link, $address3) . "',city='" . mysqli_real_escape_string($link, $city) . "',state='" . mysqli_real_escape_string($link, $state) . "',province='" . mysqli_real_escape_string($link, $province) . "',postal_code='" . mysqli_real_escape_string($link, $postal_code) . "',country_code='" . mysqli_real_escape_string($link, $country_code) . "',alt_phone='" . mysqli_real_escape_string($link, $alt_phone) . "',phone_number='$phone_number',phone_code='$phone_code',email='" . mysqli_real_escape_string($link, $email) . "',security_phrase='" . mysqli_real_escape_string($link, $security) . "',comments='" . mysqli_real_escape_string($link, $comments) . "',rank='" . mysqli_real_escape_string($link, $rank) . "',owner='" . mysqli_real_escape_string($link, $owner) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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}
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if ($finish_qc && $qc_log_id && $qc_process_status && $qc_agent==$PHP_AUTH_USER)
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{
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$qc_queue_stmt="select * from quality_control_queue where qc_log_id='$qc_log_id'";
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$qc_queue_rslt=mysql_to_mysqli($qc_queue_stmt, $link);
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$q=0;
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while ($queue_row=mysqli_fetch_array($qc_queue_rslt))
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{
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$scorecard_source=$queue_row["scorecard_source"];
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$campaign_id=$queue_row["campaign_id"];
|
|
$group_id=$queue_row["group_id"];
|
|
$list_id=$queue_row["list_id"];
|
|
|
|
$redirect_URL_str="&qc_display_group_type=$referring_section"; # was $scorecard_source
|
|
switch($referring_section) # was $scorecard_source
|
|
{
|
|
case "CAMPAIGN":
|
|
$redirect_URL_str.="&campaign_id=$referring_element";
|
|
$display_ID=$campaign_id;
|
|
break;
|
|
case "LIST":
|
|
$redirect_URL_str.="&list_id=$referring_element";
|
|
$display_ID=$list_id;
|
|
break;
|
|
case "INGROUP":
|
|
$redirect_URL_str.="&group_id=$referring_element";
|
|
$display_ID=$group_id;
|
|
break;
|
|
}
|
|
}
|
|
|
|
if ($qc_process_status=="RELEASE")
|
|
{
|
|
$del_stmt="delete from quality_control_queue where qc_log_id='$qc_log_id'";
|
|
$del_rslt=mysqli_query($link, $del_stmt);
|
|
$del_stmt2="delete from quality_control_checkpoint_log where qc_log_id='$qc_log_id'";
|
|
$del_rslt2=mysqli_query($link, $del_stmt2);
|
|
}
|
|
else
|
|
{
|
|
if ($lead_id)
|
|
{
|
|
$upd_lead_stmt="UPDATE vicidial_list set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
$upd_lead_rslt=mysqli_query($link, $upd_lead_stmt);
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("Error. No lead ID");
|
|
exit;
|
|
}
|
|
$upd_stmt="update quality_control_queue set qc_status='$qc_process_status', date_completed=now() where qc_log_id='$qc_log_id'";
|
|
if ($DB) {echo "|$upd_stmt|\n";}
|
|
$upd_rslt=mysqli_query($link, $upd_stmt);
|
|
}
|
|
header("Location: ./admin.php?ADD=881$redirect_URL_str");
|
|
}
|
|
|
|
if ($claim_QC && $auth==1)
|
|
{
|
|
if ((!$qc_display_group_type) || ($qc_display_group_type=="CAMPAIGN" && !$campaign_id) || ($qc_display_group_type=="LIST" && !$list_id) || ($qc_display_group_type=="INGROUP" && !$group_id))
|
|
{
|
|
echo _QXZ("Error. QC type is not defined or missing info")." ($qc_display_group_type => $campaign_id|$list_id|$group_id)";
|
|
exit;
|
|
}
|
|
if ($qc_display_method)
|
|
{
|
|
$list_id=0;
|
|
if ($agent_log_id) {$alid_clause="and agent_log_id='$agent_log_id'";}
|
|
# Get specific agent log record related to selected call to ascertain the appropriate prioritization of the QC scorecards based on the call direction and list ID
|
|
$agent_log_stmt="select agent_log_id, user, user_group, campaign_id, uniqueid, event_time+INTERVAL(pause_sec+wait_sec) SECOND as call_time, if(comments='CHAT' or comments='EMAIL' or comments='INBOUND', 'INBOUND', 'OUTBOUND') as direction from vicidial_agent_log where lead_id='$lead_id' and status='$qc_status' $alid_clause order by agent_log_id desc limit 1";
|
|
if ($DB) {echo $agent_log_stmt."<BR>";}
|
|
# http://svn.eflo.net:40080/vicidial/qc_modify_lead.php?claim_QC=CLAIM&qc_display_method=LEAD&agent_log_id=&qc_status=NP&lead_id=813114&campaign_id=TESTCAMP&lead_name=Test+Lead+17917
|
|
$agent_log_rslt=mysql_to_mysqli($agent_log_stmt, $link);
|
|
if (mysqli_num_rows($agent_log_rslt)>0)
|
|
{
|
|
$alog_row=mysqli_fetch_array($agent_log_rslt);
|
|
$agent_log_id=$alog_row["agent_log_id"];
|
|
$user=$alog_row["user"];
|
|
$user_group=$alog_row["user_group"];
|
|
$campaign_id=$alog_row["campaign_id"];
|
|
$uniqueid=$alog_row["uniqueid"];
|
|
$direction=$alog_row["direction"];
|
|
$call_time=$alog_row["call_time"];
|
|
}
|
|
|
|
switch($direction)
|
|
{
|
|
case "OUTBOUND":
|
|
$log_stmt="select list_id from vicidial_log where uniqueid='$uniqueid'";
|
|
break;
|
|
case "INBOUND":
|
|
$log_stmt="select list_id, campaign_id from vicidial_closer_log where lead_id='$lead_id' and uniqueid='$uniqueid'".($group_id ? "and campaign_id='$group_id'" : "");
|
|
break;
|
|
}
|
|
$list_scorecard_clause="";
|
|
$ingroup_scorecard_clause="";
|
|
$log_rslt=mysql_to_mysqli($log_stmt, $link);
|
|
while($log_row=mysqli_fetch_array($log_rslt))
|
|
{
|
|
# Both outbound and inbound calls have a list ID, list ID takes priority over outbound campaign, but not ingroup
|
|
$list_id=$log_row["list_id"];
|
|
$list_scorecard_clause="UNION select qc_scorecard_id, 'LIST' as scorecard_source, qc_web_form_address, if(qc_scorecard_id!='', 2, 200) as priority from vicidial_lists where list_id='$list_id'";
|
|
|
|
# Inbound calls' QC scorecard takes priority over list ID and campaign ID.
|
|
if (!$group_id) {$group_id=$log_row["campaign_id"];}
|
|
if ($group_id)
|
|
{
|
|
$ingroup_scorecard_clause="UNION select qc_scorecard_id, 'INGROUP' as scorecard_source, qc_web_form_address, if(qc_scorecard_id!='', 1, 100) as priority from vicidial_inbound_groups where group_id='$group_id'";
|
|
}
|
|
}
|
|
|
|
# Get scorecard ID
|
|
$qc_scorecard_id="";
|
|
$scorecard_stmt="select qc_scorecard_id, 'CAMPAIGN' as scorecard_source, qc_web_form_address, if(qc_scorecard_id!='', 3, 300) as priority from vicidial_campaigns where campaign_id='$campaign_id' $list_scorecard_clause $ingroup_scorecard_clause order by priority asc limit 1";
|
|
|
|
# echo $scorecard_stmt."<BR>";
|
|
|
|
$scorecard_rslt=mysql_to_mysqli($scorecard_stmt, $link);
|
|
while($scorecard_row=mysqli_fetch_array($scorecard_rslt))
|
|
{
|
|
$qc_scorecard_id=$scorecard_row["qc_scorecard_id"];
|
|
$scorecard_source=$scorecard_row["scorecard_source"];
|
|
$qc_web_form_address=$scorecard_row["qc_web_form_address"];
|
|
}
|
|
if (!$qc_scorecard_id)
|
|
{
|
|
echo _QXZ("Cannot claim this - no QC scorecard found")."\n";
|
|
exit;
|
|
}
|
|
|
|
# select the nearest recording_id based on timestamp. 'Nearest' can be in either direction from the call time (i.e. before or after).
|
|
$recording_id='';
|
|
$rec_log_stmt="select recording_id, if(vicidial_id='$uniqueid', 1, 0) as priority, ABS(TIMESTAMPDIFF(SECOND, start_time, '$call_time')) as priority2 from recording_log where lead_id='$lead_id' order by priority desc, priority2 asc limit 1";
|
|
$rec_log_rslt=mysql_to_mysqli($rec_log_stmt, $link);
|
|
while($rec_log_row=mysqli_fetch_array($rec_log_rslt))
|
|
{
|
|
$recording_id=$rec_log_row["recording_id"];
|
|
}
|
|
|
|
$ins_stmt="insert into quality_control_queue(qc_display_method, lead_id, agent_log_id, user, user_group, campaign_id, group_id, list_id, vicidial_id, recording_id, qc_scorecard_id, qc_agent, qc_user_group, qc_status, date_claimed, scorecard_source, status, call_date, qc_web_form_address) VALUES('$qc_display_method', '$lead_id', '$agent_log_id', '$user', '$user_group', '$campaign_id', '$group_id', '$list_id', '$uniqueid', '$recording_id', '$qc_scorecard_id', '$PHP_AUTH_USER', '$LOGuser_group', 'CLAIMED', now(), '$scorecard_source', '$qc_status', '$call_time', '$qc_web_form_address')";
|
|
# echo $ins_stmt."<BR>";
|
|
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
|
|
$qc_log_id=mysqli_insert_id($link);
|
|
if (!$qc_log_id) {echo _QXZ("ERROR - INSERT INTO QUALITY CONTROL QUEUE FAILED!"); exit;}
|
|
if ($scorecard_source!=$qc_display_group_type)
|
|
{
|
|
$alert="<BR><font style='font-family:courier; color:white; background-color:red' size='3'>WARNING: $scorecard_source setting overrides $qc_display_group_type - using scorecard $qc_scorecard_id</font>";
|
|
}
|
|
|
|
|
|
$checkpoint_log_stmt="select * from quality_control_checkpoints where qc_scorecard_id='$qc_scorecard_id' order by checkpoint_rank asc";
|
|
$checkpoint_log_rslt=mysql_to_mysqli($checkpoint_log_stmt, $link);
|
|
while ($checkpoint_row=mysqli_fetch_array($checkpoint_log_rslt))
|
|
{
|
|
$checkpoint_ins_stmt="insert into quality_control_checkpoint_log(qc_log_id, campaign_id, group_id, list_id, qc_scorecard_id, checkpoint_row_id, checkpoint_text, checkpoint_text_presets, checkpoint_rank, checkpoint_points, checkpoint_points_earned, instant_fail) VALUES ('$qc_log_id', '$campaign_id', '$group_id', '$list_id', '$qc_scorecard_id', '$checkpoint_row[checkpoint_row_id]', '$checkpoint_row[checkpoint_text]', '$checkpoint_row[checkpoint_text_presets]', '$checkpoint_row[checkpoint_rank]', '$checkpoint_row[checkpoint_points]', '$checkpoint_row[checkpoint_points]', '$checkpoint_row[instant_fail]')";
|
|
$checkpoint_ins_rslt=mysql_to_mysqli($checkpoint_ins_stmt, $link);
|
|
# echo $checkpoint_ins_stmt."<BR>";
|
|
}
|
|
#exit;
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("Cannot claim this - there is no QC display method")."\n";
|
|
exit;
|
|
}
|
|
|
|
|
|
}
|
|
|
|
if (!$qc_log_id)
|
|
{
|
|
echo _QXZ("No QC record detected - exiting."); exit;
|
|
}
|
|
else
|
|
{
|
|
$qc_queue_stmt="select * from quality_control_queue where qc_log_id='$qc_log_id'";
|
|
$qc_queue_rslt=mysql_to_mysqli($qc_queue_stmt, $link);
|
|
$q=0;
|
|
while ($queue_row=mysqli_fetch_array($qc_queue_rslt))
|
|
{
|
|
$qc_id=$queue_row["qc_log_id"];
|
|
$qc_agent=$queue_row["qc_agent"];
|
|
$lead_id=$queue_row["lead_id"];
|
|
$date_claimed=$queue_row["date_claimed"];
|
|
$date_modified=$queue_row["date_modified"];
|
|
$scorecard_source=$queue_row["scorecard_source"];
|
|
$campaign_id=$queue_row["campaign_id"];
|
|
$group_id=$queue_row["group_id"];
|
|
$list_id=$queue_row["list_id"];
|
|
$qc_webform=$queue_row['qc_web_form_address'];
|
|
|
|
$redirect_URL_str="&qc_display_group_type=$scorecard_source";
|
|
switch($scorecard_source)
|
|
{
|
|
case "CAMPAIGN":
|
|
$redirect_URL_str.="&campaign_id=$campaign_id";
|
|
$display_ID=$campaign_id;
|
|
break;
|
|
case "LIST":
|
|
$redirect_URL_str.="&list_id=$list_id";
|
|
$display_ID=$list_id;
|
|
break;
|
|
case "INGROUP":
|
|
$redirect_URL_str.="&group_id=$group_id";
|
|
$display_ID=$group_id;
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
if ($qc_log_id && $qc_agent!=$PHP_AUTH_USER)
|
|
{
|
|
echo "Access denied - you are not the agent who claimed this QC record."; exit;
|
|
}
|
|
|
|
$label_title = _QXZ("Title");
|
|
$label_first_name = _QXZ("First");
|
|
$label_middle_initial = _QXZ("MI");
|
|
$label_last_name = _QXZ("Last");
|
|
$label_address1 = _QXZ("Address1");
|
|
$label_address2 = _QXZ("Address2");
|
|
$label_address3 = _QXZ("Address3");
|
|
$label_city = _QXZ("City");
|
|
$label_state = _QXZ("State");
|
|
$label_province = _QXZ("Province");
|
|
$label_postal_code = _QXZ("Postal Code");
|
|
$label_vendor_lead_code = _QXZ("Vendor ID");
|
|
$label_gender = _QXZ("Gender");
|
|
$label_phone_number = _QXZ("Phone");
|
|
$label_phone_code = _QXZ("DialCode");
|
|
$label_alt_phone = _QXZ("Alt. Phone");
|
|
$label_security_phrase = _QXZ("Show");
|
|
$label_email = _QXZ("Email");
|
|
$label_comments = _QXZ("Comments");
|
|
|
|
### find any custom field labels
|
|
$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($row[0])>0) {$label_title = $row[0];}
|
|
if (strlen($row[1])>0) {$label_first_name = $row[1];}
|
|
if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
|
|
if (strlen($row[3])>0) {$label_last_name = $row[3];}
|
|
if (strlen($row[4])>0) {$label_address1 = $row[4];}
|
|
if (strlen($row[5])>0) {$label_address2 = $row[5];}
|
|
if (strlen($row[6])>0) {$label_address3 = $row[6];}
|
|
if (strlen($row[7])>0) {$label_city = $row[7];}
|
|
if (strlen($row[8])>0) {$label_state = $row[8];}
|
|
if (strlen($row[9])>0) {$label_province = $row[9];}
|
|
if (strlen($row[10])>0) {$label_postal_code = $row[10];}
|
|
if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
|
|
if (strlen($row[12])>0) {$label_gender = $row[12];}
|
|
if (strlen($row[13])>0) {$label_phone_number = $row[13];}
|
|
if (strlen($row[14])>0) {$label_phone_code = $row[14];}
|
|
if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
|
|
if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
|
|
if (strlen($row[17])>0) {$label_email = $row[17];}
|
|
if (strlen($row[18])>0) {$label_comments = $row[18];}
|
|
|
|
##### BEGIN vicidial_list FIELD LENGTH LOOKUP #####
|
|
$MAXvendor_lead_code = '20';
|
|
$MAXphone_code = '10';
|
|
$MAXphone_number = '18';
|
|
$MAXtitle = '4';
|
|
$MAXfirst_name = '30';
|
|
$MAXmiddle_initial = '1';
|
|
$MAXlast_name = '30';
|
|
$MAXaddress1 = '100';
|
|
$MAXaddress2 = '100';
|
|
$MAXaddress3 = '100';
|
|
$MAXcity = '50';
|
|
$MAXstate = '2';
|
|
$MAXprovince = '50';
|
|
$MAXpostal_code = '10';
|
|
$MAXalt_phone = '12';
|
|
$MAXemail = '70';
|
|
$MAXsecurity_phrase = '100';
|
|
$MAXcountry_code = '3';
|
|
$MAXowner = '20';
|
|
|
|
$stmt = "SHOW COLUMNS FROM vicidial_list;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$scvl_ct = mysqli_num_rows($rslt);
|
|
$s=0;
|
|
while ($scvl_ct > $s)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vl_field = $row[0];
|
|
$vl_type = preg_replace("/[^0-9]/",'',$row[1]);
|
|
if (strlen($vl_type) > 0)
|
|
{
|
|
if ( ($vl_field == 'vendor_lead_code') and ($MAXvendor_lead_code != $vl_type) )
|
|
{$MAXvendor_lead_code = $vl_type;}
|
|
if ( ($vl_field == 'phone_code') and ($MAXphone_code != $vl_type) )
|
|
{$MAXphone_code = $vl_type;}
|
|
if ( ($vl_field == 'phone_number') and ($MAXphone_number != $vl_type) )
|
|
{$MAXphone_number = $vl_type;}
|
|
if ( ($vl_field == 'title') and ($MAXtitle != $vl_type) )
|
|
{$MAXtitle = $vl_type;}
|
|
if ( ($vl_field == 'first_name') and ($MAXfirst_name != $vl_type) )
|
|
{$MAXfirst_name = $vl_type;}
|
|
if ( ($vl_field == 'middle_initial') and ($MAXmiddle_initial != $vl_type) )
|
|
{$MAXmiddle_initial = $vl_type;}
|
|
if ( ($vl_field == 'last_name') and ($MAXlast_name != $vl_type) )
|
|
{$MAXlast_name = $vl_type;}
|
|
if ( ($vl_field == 'address1') and ($MAXaddress1 != $vl_type) )
|
|
{$MAXaddress1 = $vl_type;}
|
|
if ( ($vl_field == 'address2') and ($MAXaddress2 != $vl_type) )
|
|
{$MAXaddress2 = $vl_type;}
|
|
if ( ($vl_field == 'address3') and ($MAXaddress3 != $vl_type) )
|
|
{$MAXaddress3 = $vl_type;}
|
|
if ( ($vl_field == 'city') and ($MAXcity != $vl_type) )
|
|
{$MAXcity = $vl_type;}
|
|
if ( ($vl_field == 'state') and ($MAXstate != $vl_type) )
|
|
{$MAXstate = $vl_type;}
|
|
if ( ($vl_field == 'province') and ($MAXprovince != $vl_type) )
|
|
{$MAXprovince = $vl_type;}
|
|
if ( ($vl_field == 'postal_code') and ($MAXpostal_code != $vl_type) )
|
|
{$MAXpostal_code = $vl_type;}
|
|
if ( ($vl_field == 'alt_phone') and ($MAXalt_phone != $vl_type) )
|
|
{$MAXalt_phone = $vl_type;}
|
|
if ( ($vl_field == 'email') and ($MAXemail != $vl_type) )
|
|
{$MAXemail = $vl_type;}
|
|
if ( ($vl_field == 'security_phrase') and ($MAXsecurity_phrase != $vl_type) )
|
|
{$MAXsecurity_phrase = $vl_type;}
|
|
if ( ($vl_field == 'country_code') and ($MAXcountry_code != $vl_type) )
|
|
{$MAXcountry_code = $vl_type;}
|
|
if ( ($vl_field == 'owner') and ($MAXowner != $vl_type) )
|
|
{$MAXowner = $vl_type;}
|
|
}
|
|
$s++;
|
|
}
|
|
##### END vicidial_list FIELD LENGTH LOOKUP #####
|
|
|
|
|
|
//Added by Poundteam for QC. Gather record data to display on page and prepopulate title and hrefs, etc.
|
|
#$stmt="SELECT * from vicidial_list A inner join vicidial_lists B on A.list_id=B.list_id inner join vicidial_campaigns C on B.campaign_id=C.campaign_id left outer join vicidial_statuses D on A.status=D.status left outer join vicidial_qc_codes E on A.status=E.code where A.lead_id='$lead_id'";
|
|
#$rslt=mysql_to_mysqli($stmt, $link);
|
|
#if (mysqli_num_rows ($rslt) < '1' )
|
|
# {
|
|
# if($DB) { echo "$stmt\n"; }
|
|
# exit();
|
|
# }
|
|
#$row=mysqli_fetch_assoc($rslt);
|
|
#$original_record = $row;
|
|
#$campaign_id = $row['campaign_id'];
|
|
#$campaign_name = $row['campaign_name'];
|
|
#$phone_number = $row['phone_number'];
|
|
#$phone_code = $row['phone_code'];
|
|
#$scheduled_callback = $row['scheduled_callback'];
|
|
|
|
##### grab vicidial_list data for lead #####
|
|
$lead_stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id from vicidial_list where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
$lead_rslt=mysql_to_mysqli($lead_stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_array($lead_rslt);
|
|
if (strlen($row[0]) > 0)
|
|
{$lead_id = $row[0];}
|
|
$modify_date = $row[2];
|
|
$dispo = $row[3];
|
|
$tsr = $row[4];
|
|
$vendor_id = $row[5];
|
|
$list_id = $row[7];
|
|
$gmt_offset_now = $row[8];
|
|
$phone_code = $row[10];
|
|
$phone_number = $row[11];
|
|
$title = $row[12];
|
|
$first_name = $row[13];
|
|
$middle_initial = $row[14];
|
|
$last_name = $row[15];
|
|
$address1 = $row[16];
|
|
$address2 = $row[17];
|
|
$address3 = $row[18];
|
|
$city = $row[19];
|
|
$state = $row[20];
|
|
$province = $row[21];
|
|
$postal_code = $row[22];
|
|
$country_code = $row[23];
|
|
$gender = $row[24];
|
|
$date_of_birth = $row[25];
|
|
$alt_phone = $row[26];
|
|
$email = $row[27];
|
|
$security = $row[28];
|
|
$comments = $row[29];
|
|
$called_count = $row[30];
|
|
$last_local_call_time = $row[31];
|
|
$rank = $row[32];
|
|
$owner = $row[33];
|
|
$entry_list_id = $row[34];
|
|
$lead_name = trim(trim($row['first_name'].' '.$row['middle_initial']).' '.$row['last_name']);
|
|
|
|
### BEGIN Replace variables with values for qc_webform ###
|
|
$qc_webform = str_replace('--A--lead_id--B--', $row['lead_id'], $qc_webform);
|
|
$qc_webform = str_replace('--A--vendor_lead_code--B--', $row['vendor_lead_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--list_id--B--', $row['list_id'], $qc_webform);
|
|
$qc_webform = str_replace('--A--gmt_offset_now--B--', $row['gmt_offset_now'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_code--B--', $row['phone_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_number--B--', $row['phone_number'], $qc_webform);
|
|
$qc_webform = str_replace('--A--title--B--', $row['title'], $qc_webform);
|
|
$qc_webform = str_replace('--A--first_name--B--', $row['first_name'], $qc_webform);
|
|
$qc_webform = str_replace('--A--middle_initial--B--', $row['middle_initial'], $qc_webform);
|
|
$qc_webform = str_replace('--A--last_name--B--', $row['last_name'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address1--B--', $row['address1'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address2--B--', $row['address2'], $qc_webform);
|
|
$qc_webform = str_replace('--A--address3--B--', $row['address3'], $qc_webform);
|
|
$qc_webform = str_replace('--A--city--B--', $row['city'], $qc_webform);
|
|
$qc_webform = str_replace('--A--state--B--', $row['state'], $qc_webform);
|
|
$qc_webform = str_replace('--A--province--B--', $row['province'], $qc_webform);
|
|
$qc_webform = str_replace('--A--postal_code--B--', $row['postal_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--country_code--B--', $row['country_code'], $qc_webform);
|
|
$qc_webform = str_replace('--A--gender--B--', $row['gender'], $qc_webform);
|
|
$qc_webform = str_replace('--A--date_of_birth--B--', $row['date_of_birth'], $qc_webform);
|
|
$qc_webform = str_replace('--A--alt_phone--B--', $row['alt_phone'], $qc_webform);
|
|
$qc_webform = str_replace('--A--email--B--', $row['email'], $qc_webform);
|
|
$qc_webform = str_replace('--A--security_phrase--B--', $row['security_phrase'], $qc_webform);
|
|
$qc_webform = str_replace('--A--comments--B--', $row['comments'], $qc_webform);
|
|
$qc_webform = str_replace('--A--user--B--', $row['user'], $qc_webform);
|
|
$qc_webform = str_replace('--A--campaign--B--', $row['campaign'], $qc_webform);
|
|
$qc_webform = str_replace('--A--phone_login--B--', $row['phone_login'], $qc_webform);
|
|
$qc_webform = str_replace('--A--rank--B--', $row['rank'], $qc_webform);
|
|
$qc_webform = str_replace('--A--owner--B--', $row['owner'], $qc_webform);
|
|
$qc_webform = str_replace('--A--security_phrase--B--', $row['security_phrase'], $qc_webform);
|
|
$qc_webform = str_replace('--A--current_user--B--', $PHP_AUTH_USER, $qc_webform);
|
|
$qc_webform = str_replace('--A--called_count--B--', $row['called_count'], $qc_webform);
|
|
### END of replace variables code ###
|
|
|
|
|
|
$vdc_form_display = 'vdc_form_display.php';
|
|
if (preg_match("/cf_encrypt/",$active_modules))
|
|
{$vdc_form_display = 'vdc_form_display_encrypt.php';}
|
|
|
|
?>
|
|
<html>
|
|
<head>
|
|
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
|
|
<title><?php echo _QXZ("QC Modify Lead"); ?>: <?php echo _QXZ("QC $scorecard_source")." $display_ID, $lead_id - ".urldecode($lead_name); ?></title>
|
|
<script language="JavaScript" src="calendar_db.js"></script>
|
|
<script language="Javascript">
|
|
var qc_log_id=<?php echo $qc_log_id; ?>;
|
|
var timestamp=<?php echo $STARTtime; ?>;
|
|
|
|
function StartRefresh()
|
|
{
|
|
setInterval("CheckIfLeadUpdated()", 3000);
|
|
}
|
|
|
|
function CheckIfLeadUpdated()
|
|
{
|
|
|
|
var lead_id=document.getElementById('leadinfo_lead_id').value;
|
|
var modify_date=document.getElementById('modify_date').value;
|
|
var encoded_modify_date=encodeURIComponent(modify_date);
|
|
|
|
var xmlhttp=false;
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
var lead_query = "&qc_action=check_lead_status&lead_id="+lead_id+"&modify_date="+modify_date;
|
|
// alert(update_query); return false;
|
|
xmlhttp.open('POST', 'qc_module_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(lead_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
QueryText = xmlhttp.responseText;
|
|
var QueryText_array=QueryText.split("\n");
|
|
if (QueryText_array[0]==1)
|
|
{
|
|
// alert("LEAD MODIFIED");
|
|
LeadDataArray=QueryText_array[1].split("|");
|
|
document.getElementById('modify_date').value=LeadDataArray[0];
|
|
document.getElementById('dispo').value=LeadDataArray[1];
|
|
document.getElementById('dispo_display').innerHTML=LeadDataArray[1];
|
|
document.getElementById('vendor_id_display').innerHTML=LeadDataArray[2];
|
|
document.getElementById('tsr_display').innerHTML="<A HREF='user_stats.php?user="+LeadDataArray[3]+"' target='_blank'>"+LeadDataArray[3]+"</A>";
|
|
document.getElementById('called_count_display').innerHTML=LeadDataArray[4];
|
|
document.getElementById('title').value=LeadDataArray[5];
|
|
document.getElementById('first_name').value=LeadDataArray[6];
|
|
document.getElementById('middle_initial').value=LeadDataArray[7];
|
|
document.getElementById('last_name').value=LeadDataArray[8];
|
|
document.getElementById('address1').value=LeadDataArray[9];
|
|
document.getElementById('address2').value=LeadDataArray[10];
|
|
document.getElementById('address3').value=LeadDataArray[11];
|
|
document.getElementById('city').value=LeadDataArray[12];
|
|
document.getElementById('state').value=LeadDataArray[13];
|
|
document.getElementById('postal_code').value=LeadDataArray[14];
|
|
document.getElementById('province').value=LeadDataArray[15];
|
|
document.getElementById('country_code').value=LeadDataArray[16];
|
|
document.getElementById('phone_number').value=LeadDataArray[17];
|
|
document.getElementById('phone_code').value=LeadDataArray[18];
|
|
document.getElementById('alt_phone').value=LeadDataArray[19];
|
|
document.getElementById('email').value=LeadDataArray[20];
|
|
document.getElementById('security').value=LeadDataArray[21];
|
|
document.getElementById('rank').value=LeadDataArray[22];
|
|
document.getElementById('owner').value=LeadDataArray[23];
|
|
document.getElementById('comments').innerHTML=LeadDataArray[24];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function ToggleQCSpans(SpanToShow)
|
|
{
|
|
var spans = document.getElementsByTagName('span');
|
|
var l = spans.length;
|
|
for (var i=0;i<l;i++)
|
|
{
|
|
var spanID=spans[i].getAttribute("id");
|
|
if (spanID!=SpanToShow && spanID!="dispo_display" && spanID!="vendor_id_display" && spanID!="tsr_display" && spanID!="called_count_display")
|
|
{
|
|
document.getElementById(spanID).style.display="none";
|
|
}
|
|
else if (spanID!="dispo_display" && spanID!="vendor_id_display" && spanID!="tsr_display" && spanID!="called_count_display")
|
|
{
|
|
document.getElementById(spanID).style.display="block";
|
|
}
|
|
}
|
|
}
|
|
|
|
function FinishQCRecord(qc_row_id, qc_process_status, active_form) {
|
|
var unfilled_fields=0;
|
|
|
|
// Intake questions crap
|
|
var elements = document.getElementById("qc_form").elements;
|
|
var intake_str="";
|
|
for (var i = 0, element; element = elements[i++];)
|
|
{
|
|
if (element.name.match(/checkpoint_points_earned/))
|
|
{
|
|
var checkpoint_points_text="";
|
|
var checkpoint_points_text=element.value.replace(/[^0-9]/g, "");
|
|
if (checkpoint_points_text=="")
|
|
{
|
|
checkpoint_points_text="0";
|
|
}
|
|
element.value=checkpoint_points_text;
|
|
}
|
|
else if (element.name.match(/checkpoint_comment_agent/))
|
|
{
|
|
var checkpoint_comments_text="";
|
|
var checkpoint_comments_text=element.value.replace(/[\r\n]+/g, " -- ");
|
|
element.value=checkpoint_comments_text;
|
|
}
|
|
}
|
|
document.qc_form.qc_process_status.value=qc_process_status;
|
|
active_form.submit();
|
|
}
|
|
|
|
function AddToComments(qc_log_row_id, level)
|
|
{
|
|
var checkpoint_comment_field_ID="checkpoint_comment_agent"+qc_log_row_id;
|
|
if (document.getElementById(checkpoint_comment_field_ID).value.length>0)
|
|
{
|
|
document.getElementById(checkpoint_comment_field_ID).value+="\n";
|
|
}
|
|
if (level>0)
|
|
{
|
|
var RecordingPos=document.getElementById("main_QC_recording").currentTime;
|
|
var strPos=11;
|
|
var strLen=8;
|
|
if (RecordingPos<600)
|
|
{
|
|
strPos=15; strLen=4;
|
|
}
|
|
else if (RecordingPos<3600)
|
|
{
|
|
strPos=14; strLen=5;
|
|
}
|
|
else if (RecordingPos<36000)
|
|
{
|
|
strPos=12; strLen=7;
|
|
}
|
|
|
|
var currentTimestamp=new Date(RecordingPos * 1000).toISOString().substr(strPos, strLen);
|
|
if (document.getElementById(checkpoint_comment_field_ID))
|
|
{
|
|
document.getElementById(checkpoint_comment_field_ID).value+=currentTimestamp+" - ";
|
|
}
|
|
}
|
|
if (level%2==0)
|
|
{
|
|
var checkpoint_comment_preset_ID="checkpoint_text_presets"+qc_log_row_id;
|
|
if (document.getElementById(checkpoint_comment_field_ID))
|
|
{
|
|
var preset_field = document.getElementById(checkpoint_comment_preset_ID);
|
|
var preset_field_value = preset_field.options[preset_field.selectedIndex].value;
|
|
document.getElementById(checkpoint_comment_field_ID).value+=preset_field_value;
|
|
}
|
|
}
|
|
LogQCData(qc_log_row_id);
|
|
|
|
}
|
|
|
|
function LogQCData(qc_log_row_id)
|
|
{
|
|
var xmlhttp=false;
|
|
var checkpoint_comment_field_ID="checkpoint_comment_agent"+qc_log_row_id;
|
|
var instant_fail_field_ID="instant_fail_value"+qc_log_row_id;
|
|
var checkpoint_points_field_ID="checkpoint_points_earned"+qc_log_row_id;
|
|
|
|
if (document.getElementById(checkpoint_comment_field_ID))
|
|
{
|
|
var qc_ac=document.getElementById(checkpoint_comment_field_ID).value;
|
|
var qc_agent_comments=qc_ac.replace("&", "and");
|
|
}
|
|
else
|
|
{
|
|
var qc_agent_comments="";
|
|
}
|
|
var encoded_qc_agent_comments=encodeURIComponent(qc_agent_comments);
|
|
|
|
if (document.getElementById(instant_fail_field_ID))
|
|
{
|
|
if (document.getElementById(instant_fail_field_ID).checked)
|
|
{
|
|
var instant_fail_value=document.getElementById(instant_fail_field_ID).value;
|
|
}
|
|
else
|
|
{
|
|
var instant_fail_value="N";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var instant_fail_value="N";
|
|
}
|
|
|
|
if (document.getElementById(checkpoint_points_field_ID))
|
|
{
|
|
var checkpoint_points_earned=document.getElementById(checkpoint_points_field_ID).value;
|
|
}
|
|
else
|
|
{
|
|
var checkpoint_points_earned=0;
|
|
}
|
|
|
|
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
var update_query = "&view_epoch="+timestamp+"&qc_log_id="+qc_log_id+"&qc_checkpoint_log_id="+qc_log_row_id+"&checkpoint_comment_agent="+encoded_qc_agent_comments+"&instant_fail_value="+instant_fail_value+"&checkpoint_points_earned="+checkpoint_points_earned+"&qc_action=upd_customer";
|
|
xmlhttp.open('POST', 'qc_module_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(update_query);
|
|
// alert(update_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
QASpanText = xmlhttp.responseText;
|
|
// if (QASpanText==1) {alert("CUSTOMER INFO UPDATED");} else {alert("UPDATE FAILED");}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function UpdateCustomerInfo(lead_id, field_name, field_value)
|
|
{
|
|
var xmlhttp=false;
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
var update_query = "&view_epoch="+timestamp+"&qc_log_id="+qc_log_id+"&qc_action=update_vl_field&lead_id="+lead_id+"&field_name="+field_name+"&field_value="+field_value;
|
|
xmlhttp.open('POST', 'qc_module_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(update_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
QASpanText = xmlhttp.responseText;
|
|
// alert(QASpanText);
|
|
// if (QASpanText==1) {alert("CUSTOMER INFO UPDATED");} else {alert("UPDATE FAILED");}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function UpdateCallback(callback_id, recipient, CBuser)
|
|
{
|
|
var xmlhttp=false;
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
var update_query = "&view_epoch="+timestamp+"&qc_action=update_callback&qc_log_id="+qc_log_id+"&callback_id="+callback_id+"&recipient="+recipient+"&CBuser="+CBuser;
|
|
// alert(update_query); return false;
|
|
xmlhttp.open('POST', 'qc_module_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(update_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
QASpanText = xmlhttp.responseText;
|
|
if (QASpanText==1) {alert("CALLBACK OWNER UPDATED");} else {alert("UPDATE FAILED");}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function ChangeCallbackDateTime(callback_id)
|
|
{
|
|
var callback_date=document.getElementById('appointment_date').value;
|
|
|
|
var appointment_hourFORM = document.getElementById('appointment_hour');
|
|
var appointment_hourVALUE = appointment_hourFORM[appointment_hourFORM.selectedIndex].text;
|
|
var appointment_minFORM = document.getElementById('appointment_min');
|
|
var appointment_minVALUE = appointment_minFORM[appointment_minFORM.selectedIndex].text;
|
|
var callback_time=callback_date+" "+appointment_hourVALUE + ":" + appointment_minVALUE + ":00";
|
|
|
|
var qc_cb_comments_field=document.getElementById('callback_comments');
|
|
var qc_cb=qc_cb_comments_field.value;
|
|
var qc_callback_comments=qc_cb.replace("&", "and");
|
|
var encoded_qc_callback_comments=encodeURIComponent(qc_callback_comments);
|
|
|
|
var xmlhttp=false;
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
var update_query = "&view_epoch="+timestamp+"&qc_action=update_callback&qc_log_id="+qc_log_id+"&callback_id="+callback_id+"&callback_time="+callback_time+"&callback_comments="+encoded_qc_callback_comments;
|
|
// alert(update_query); return false;
|
|
xmlhttp.open('POST', 'qc_module_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(update_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
QASpanText = xmlhttp.responseText;
|
|
if (QASpanText==1) {alert("CALLBACK TIME UPDATED");} else {alert("UPDATE FAILED");}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
function LogAudioRecordingAccess(log_active, recording_id, lead_id, recording_object_ID)
|
|
{
|
|
if (log_active)
|
|
{
|
|
var xmlhttp=false;
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined') {
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp) {
|
|
var log_query = "&no_redirect=1&recording_id="+recording_id+"&lead_id="+lead_id;
|
|
xmlhttp.open('POST', 'recording_log_redirect.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(log_query);
|
|
xmlhttp.onreadystatechange = function() {
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {
|
|
var response = xmlhttp.responseText;
|
|
if (response!="OK")
|
|
{
|
|
document.getElementById(recording_object_ID).pause();
|
|
alert(response);
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
</script>
|
|
<link rel="stylesheet" href="calendar.css">
|
|
<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
|
|
</head>
|
|
<BODY onLoad="StartRefresh()" BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
|
<!-- 'FORM_LOADED' is in here because vdc_form_display calls it. //-->
|
|
<input type='hidden' id='FORM_LOADED'>
|
|
|
|
<tr>
|
|
<td align='center' colspan='4'>
|
|
|
|
<?php
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
|
|
|
|
echo "<table border=0 cellpadding=0 cellspacing=0 bgcolor='#".$SSstd_row1_background."' align='center' width='1000'>\n";
|
|
echo "<tr><td align='center' colspan='4'><FONT FACE='Courier' COLOR=BLACK SIZE=3><B>"._QXZ("QC $scorecard_source")." $display_ID: "._QXZ("Lead")." $lead_id - ".urldecode($lead_name)." <a href='$back_link'>GO BACK</a></B></FONT>";
|
|
|
|
echo $alert;
|
|
|
|
echo "</td></tr>\n";
|
|
|
|
echo "<tr><td align='center' colspan='4'> </td></tr>\n";
|
|
|
|
echo "\t<tr>\n";
|
|
echo "\t\t<th><input type='button' value='"._QXZ("SCORECARD")."' style='background-color:#".$SSbutton_color.";font-size:12px;font-weight:bold;width:230px' onClick=\"ToggleQCSpans('qc_master_span')\"></th>\n";
|
|
echo "\t\t<th><input type='button' value='"._QXZ("LEAD INFO")."' style='background-color:#".$SSbutton_color.";font-size:12px;font-weight:bold;width:230px' onClick=\"ToggleQCSpans('lead_information_span')\"></th>\n";
|
|
echo "\t\t<th><input type='button' value='"._QXZ("CALLBACK INFO")."' style='background-color:#".$SSbutton_color.";font-size:12px;font-weight:bold;width:230px' onClick=\"ToggleQCSpans('qc_call_information')\"></th>\n";
|
|
echo "\t\t<th><input type='button' value='"._QXZ("LOG INFO")."' style='background-color:#".$SSbutton_color.";font-size:12px;font-weight:bold;width:230px' onClick=\"ToggleQCSpans('call_logs_span')\"></th>\n";
|
|
echo "\t</tr>\n";
|
|
|
|
echo "<tr><td align='center' colspan='4'> </td></tr>\n";
|
|
|
|
|
|
echo "<tr><td align='center' colspan='4'>\n";
|
|
|
|
//end_call is set by submit button to denote "save", without it this is a VIEW, with it this is a SAVE
|
|
|
|
$qc_master_span_visibility="block";
|
|
$lead_information_span_visibility="none";
|
|
$qc_call_information_visibility="none";
|
|
$call_logs_span_visibility="none";
|
|
|
|
if ($end_call > 0)
|
|
{
|
|
if ($LOGmodify_leads == '5')
|
|
{
|
|
echo "ERROR: "._QXZ("You do not have permission to modify leads").": $LOGmodify_leads \n";
|
|
exit;
|
|
}
|
|
$qc_master_span_visibility="none";
|
|
$lead_information_span_visibility="block";
|
|
if($DB) { echo __LINE__."\n"; }
|
|
### update the lead record in the vicidial_list table
|
|
$stmt="UPDATE vicidial_list set status='" . mysqli_real_escape_string($link, $status) . "',title='" . mysqli_real_escape_string($link, $title) . "',first_name='" . mysqli_real_escape_string($link, $first_name) . "',middle_initial='" . mysqli_real_escape_string($link, $middle_initial) . "',last_name='" . mysqli_real_escape_string($link, $last_name) . "',address1='" . mysqli_real_escape_string($link, $address1) . "',address2='" . mysqli_real_escape_string($link, $address2) . "',address3='" . mysqli_real_escape_string($link, $address3) . "',city='" . mysqli_real_escape_string($link, $city) . "',state='" . mysqli_real_escape_string($link, $state) . "',province='" . mysqli_real_escape_string($link, $province) . "',postal_code='" . mysqli_real_escape_string($link, $postal_code) . "',country_code='" . mysqli_real_escape_string($link, $country_code) . "',alt_phone='" . mysqli_real_escape_string($link, $alt_phone) . "',phone_number='$phone_number',phone_code='$phone_code',email='" . mysqli_real_escape_string($link, $email) . "',security_phrase='" . mysqli_real_escape_string($link, $security) . "',comments='" . mysqli_real_escape_string($link, $comments) . "',rank='" . mysqli_real_escape_string($link, $rank) . "',owner='" . mysqli_real_escape_string($link, $owner) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
//STATUS just changed, re-capture all data for client!
|
|
//Added by Poundteam for QC. Gather record data to display on page and prepopulate title and hrefs, etc.
|
|
$stmt="SELECT * from vicidial_list A inner join vicidial_lists B on A.list_id=B.list_id inner join vicidial_campaigns C on B.campaign_id=C.campaign_id left outer join vicidial_statuses D on A.status=D.status left outer join vicidial_qc_codes E on A.status=E.code where A.lead_id='$lead_id'";
|
|
if($DB) { echo "$stmt\n"; }
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_assoc($rslt);
|
|
//QUALITY CONTROL CHANGE LOG BEGIN - CHANGE VERSION (VIEW VERSION IS BELOW, WHICH CREATES THE RECORD, THIS ONE MERELY MODIFIES THE EXISTING RECORD)
|
|
$new_record=$row;
|
|
//if status has changed, the join query above will have the "status" field of "vicidial_list" overwritten by the status field of "vicidial_statuses" ... which will be EMPTY if there is no matching status to the new QC status chosen. This will cause the changelog to be incorrect.
|
|
if ( strlen($new_record['status']) == '0' )
|
|
{
|
|
$new_record['status']=$new_record['code'];
|
|
}
|
|
|
|
if($original_record != $new_record)
|
|
{
|
|
//Information changed: Find out what and record it, first disable "view" logging
|
|
$qcchange='Y';
|
|
$qcchangelist='';
|
|
$qcchangecounter=0;
|
|
foreach($original_record as $key=>$value)
|
|
{
|
|
//only list the changes in the first 35 fiels, those are from the vicidial_list table (the rest are from joined tables, and the changes cascade)
|
|
if(($new_record[$key]!=$value)&&($qcchangecounter<=35)) $qcchangelist.="----$key----\n$value => $new_record[$key]\n";
|
|
$qcchangecounter++;
|
|
}
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$qcchangelist=mysqli_real_escape_string($link, $qcchangelist);
|
|
$view_epoch = preg_replace('/[^0-9]/','',$_POST['viewtime']);
|
|
$elapsed_seconds=$STARTtime-$view_epoch;
|
|
|
|
$stmt="UPDATE vicidial_qc_agent_log set save_datetime='$NOW_TIME',save_epoch='$STARTtime',elapsed_seconds='$elapsed_seconds',old_status='{$original_record['status']}',new_status='{$new_record['status']}',details='$qcchangelist'
|
|
where view_epoch='$view_epoch' and lead_id='$lead_id'";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
//QUALITY CONTROL CHANGE LOG END
|
|
$original_sales_rep = $row['user'];
|
|
$campaign_id = $row['campaign_id'];
|
|
$campaign_name = $row['campaign_name'];
|
|
$lead_name = trim(trim($row['first_name'].' '.$row['middle_initial']).' '.$row['last_name']);
|
|
$scheduled_callback = $row['scheduled_callback'];
|
|
|
|
echo "<br>"._QXZ("information modified")."<BR><BR>\n";
|
|
echo "<i><small><a href=\"$PHP_SELF?lead_id=$lead_id&DB=$DB\">"._QXZ("Go back to re-modify this QC lead")."</a></small></i><BR><BR><BR>\n";
|
|
echo "<CENTER><B><FONT FACE='Courier' COLOR=BLACK SIZE=3><a href=\"admin.php?ADD=881&campaign_id=$campaign_id\">"._QXZ("Proceed to QC CAMPAIGN")." $campaign_id "._QXZ("Queue")."</a></B><BR><BR><B><I>"._QXZ("Callback Information").":</I></B>\n";
|
|
### LOG INSERTION Admin Log Table ###
|
|
$SQL_log = "$stmt|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='LEADS', event_type='MODIFY', record_id='$lead_id', event_code='ADMIN MODIFY LEAD', event_sql=\"$SQL_log\", event_notes='';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
|
|
if ( ($dispo != $status) and ($dispo == 'CBHOLD') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status='ACTIVE';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
//Duped CBHOLD version for vicidial status type 'Scheduled Callback'
|
|
if ( ($dispo != $status) and ($scheduled_callback == 'Y') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status='ACTIVE';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
if ( ($dispo != $status) and ($dispo == 'CALLBK') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### inactivate vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("vicidial_callback record inactivated").": $lead_id<BR>\n";
|
|
}
|
|
|
|
if ( ($dispo != $status) and ($status == 'CBHOLD') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CBM_to_print = mysqli_num_rows($rslt);
|
|
if ($CBM_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$callback_id = $rowx[0];
|
|
}
|
|
else
|
|
{
|
|
$defaultappointment = date("Y-m-d H:i:s", mktime(date("H"),date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
$stmt="INSERT INTO vicidial_callbacks SET lead_id='" . mysqli_real_escape_string($link, $lead_id) . "',recipient='ANYONE',status='ACTIVE',user='$PHP_AUTH_USER',user_group='ADMIN',list_id='" . mysqli_real_escape_string($link, $list_id) . "',callback_time='$defaultappointment 12:00:00',entry_time='$NOW_TIME',comments='',campaign_id='" . mysqli_real_escape_string($link, $campaign_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Scheduled Callback added").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
}
|
|
|
|
//Duped CBHOLD version for vicidial status type 'Scheduled Callback'
|
|
//This entry creates the callback
|
|
if ( ($dispo != $status) and ($scheduled_callback == 'Y') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CBM_to_print = mysqli_num_rows($rslt);
|
|
if ($CBM_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$callback_id = $rowx[0];
|
|
}
|
|
else
|
|
{
|
|
$defaultappointment = date("Y-m-d H:i:s", mktime(date("H"),date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
$stmt="INSERT INTO vicidial_callbacks SET lead_id='" . mysqli_real_escape_string($link, $lead_id) . "',recipient='USERONLY',status='ACTIVE',user='$original_sales_rep',user_group='ADMIN',list_id='" . mysqli_real_escape_string($link, $list_id) . "',callback_time='$defaultappointment 12:00:00',entry_time='$NOW_TIME',comments='',campaign_id='" . mysqli_real_escape_string($link, $campaign_id) . "';";
|
|
$debug1=$stmt;
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Scheduled Callback added").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
}
|
|
|
|
|
|
if ( ($dispo != $status) and ($status == 'DNC') )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
### add lead to the internal DNC list
|
|
$stmt="INSERT INTO vicidial_dnc (phone_number) values('" . mysqli_real_escape_string($link, $phone_number) . "');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<BR>"._QXZ("Lead added to DNC List").": $lead_id - $phone_number<BR>\n";
|
|
}
|
|
### update last record in vicidial_log table
|
|
if (($dispo != $status) and ($modify_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by call_date desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
### update last record in vicidial_closer_log table
|
|
if (($dispo != $status) and ($modify_closer_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_closer_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by closecallid desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
### update last record in vicidial_agent_log table
|
|
if (($dispo != $status) and ($modify_agent_logs > 0))
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set status='" . mysqli_real_escape_string($link, $status) . "' where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by agent_log_id desc limit 1";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
if ($add_closer_record > 0)
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$stmt="INSERT INTO vicidial_closer_log (lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed) values('" . mysqli_real_escape_string($link, $lead_id) . "','" . mysqli_real_escape_string($link, $list_id) . "','" . mysqli_real_escape_string($link, $campaign_id) . "','" . mysqli_real_escape_string($link, $parked_time) . "','$NOW_TIME','$STARTtime','1','" . mysqli_real_escape_string($link, $status) . "','" . mysqli_real_escape_string($link, $phone_code) . "','" . mysqli_real_escape_string($link, $phone_number) . "','$PHP_AUTH_USER','" . mysqli_real_escape_string($link, $comments) . "','Y')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
|
|
|
|
# JCJ - call span
|
|
echo "\n\n<span id='qc_call_information' style='display:".$qc_call_information_visibility."'><center>\n";
|
|
echo _QXZ("PLACE A CALL TO LEAD").":<iframe src=\"qc_call_client_iframe.php?phone_number=$phone_number&phone_code=$phone_code&lead_id=$lead_id&list_id=$CLlist_id&stage=DISPLAY&submit_button=YES&user=$PHP_AUTH_USER&pass=$PHP_AUTH_PW&bgcolor=E6E6E6\" style=\"background-color:#FFEEFF;\" scrolling=\"auto\" frameborder=\"1\" allowtransparency=\"true\" id=\"vcFormIFrame\" name=\"qcFormIFrame\" width=\"540\" height=\"80\" STYLE=\"z-index:18\"> </iframe><BR><BR>\n";
|
|
|
|
/* JCJ - Commented out, moved to AJAX
|
|
//Not a "Submit" result, viewing the record (possibly with URL options such as those below which modify callback status but not record data)
|
|
if ($CBchangeUSERtoANY == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to an ANYONE callback for this lead
|
|
$stmt="UPDATE vicidial_callbacks set recipient='ANYONE' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to ANYONE")."<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeUSERtoUSER == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to a different USERONLY callback record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set user='" . mysqli_real_escape_string($link, $CBuser) . "' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record user changed to")." $CBuser<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeANYtoUSER == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### set vicidial_callbacks record to an USERONLY callback for this lead
|
|
$stmt="UPDATE vicidial_callbacks set user='" . mysqli_real_escape_string($link, $CBuser) . "',recipient='USERONLY' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to USERONLY, user").": $CBuser<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
if ($CBchangeDATE == 'YES')
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
### change date/time of vicidial_callbacks record for this lead
|
|
$stmt="UPDATE vicidial_callbacks set callback_time='" . mysqli_real_escape_string($link, $appointment_date) . " " . mysqli_real_escape_string($link, $appointment_time) . "',comments='" . mysqli_real_escape_string($link, $comments) . "' where callback_id='" . mysqli_real_escape_string($link, $callback_id) . "';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
echo "<BR>"._QXZ("vicidial_callback record changed to")." $appointment_date $appointment_time<BR>\n";
|
|
$qcchange='Y';
|
|
}
|
|
*/
|
|
|
|
//QUALITY CONTROL LOGGING BEGIN - VIEW ONLY
|
|
//If no changes have been made, record "view" of this record.
|
|
if ($qcchange != 'Y')
|
|
{
|
|
if($DB) echo __LINE__."\n QCCHANGE != Y";
|
|
### insert a NEW record to the vicidial_closer_log table
|
|
$stmt="INSERT INTO vicidial_qc_agent_log (qc_user,qc_user_group,qc_user_ip,lead_user,web_server_ip,view_datetime,view_epoch,lead_id,list_id,campaign_id,processed,qc_log_id)
|
|
values('" . mysqli_real_escape_string($link, $PHP_AUTH_USER) . "','$LOGuser_group','{$_SERVER['REMOTE_ADDR']}','{$original_record['user']}','{$_SERVER['SERVER_ADDR']}','$NOW_TIME','$STARTtime','" . mysqli_real_escape_string($link, $lead_id) . "','" . mysqli_real_escape_string($link, $original_record['list_id']) . "','" . mysqli_real_escape_string($link, $campaign_id) . "','N', '$qc_log_id')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
//QUALITY CONTROL LOGGING END
|
|
|
|
if($DB) echo __LINE__."\n";
|
|
$stmt="SELECT count(*) from vicidial_list where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "'";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_count = $row[0];
|
|
|
|
##### CALLBACK INFORMATION #####
|
|
echo "<FORM METHOD=POST NAME=vsn ID=vsn ACTION='$PHP_SELF'>";
|
|
echo "<TABLE BGCOLOR=#".$SSstd_row4_background." WIDTH=750 align='center'><TR><TD><font class='standard_bold'>";
|
|
echo _QXZ("Callback Details").":</font><BR>";
|
|
//Added scheduled_callback regular statuses option
|
|
if ( ($dispo == 'CALLBK') or ($dispo == 'CBHOLD') || $scheduled_callback=='Y' )
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."";
|
|
}
|
|
### find any vicidial_callback records for this lead
|
|
$stmt="select callback_id,lead_id,list_id,campaign_id,status,entry_time,callback_time,modify_date,user,recipient,comments,user_group from vicidial_callbacks where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
|
|
if ($DB) {echo "|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CB_to_print = mysqli_num_rows($rslt);
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
|
|
if ($CB_to_print>0)
|
|
{
|
|
?>
|
|
|
|
<!-- JCJ <FORM METHOD=POST NAME=vsn ID=vsn ACTION="<?php echo $PHP_SELF ?>"> //-->
|
|
<BR><CENTER><font class='standard_bold'><?php echo _QXZ("Change Callback Information"); ?>:</font></CENTER>
|
|
<input type=hidden name=DB id=DB value=<?php echo $DB ?>>
|
|
<input type=hidden name=CBchangeDATE value="YES">
|
|
<input type=hidden name=lead_id id=lead_id value="<?php echo $lead_id ?>">
|
|
<input type=hidden name=callback_id value="<?php echo $rowx[0] ?>">
|
|
|
|
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=2 WIDTH=600 align='center'>
|
|
<?php
|
|
if ($rowx[9] == 'USERONLY')
|
|
{
|
|
echo "<TR BGCOLOR=\"#E6E6E6\"><TD width='50%' align='right'><FONT class='standard'>"; # <form action=$PHP_SELF method=POST>
|
|
echo "<input type=hidden name=CBchangeUSERtoUSER value=\"YES\">";
|
|
# echo "<input type=hidden name=DB value=\"$DB\">";
|
|
# echo "<input type=hidden name=lead_id value=\"$lead_id\">";
|
|
# echo "<input type=hidden name=callback_id value=\"$rowx[0]\">";
|
|
echo _QXZ("New Callback Owner UserID").": <input class='cust_form' type=text name=CBuser id=CBuser size=8 maxlength=20 value=\"$rowx[8]\"> ";
|
|
echo "</font></TD>";
|
|
echo "<TD align='left'>";
|
|
echo "<input style='background-color:#$SSbutton_color;width:270px' type=button onClick=\"UpdateCallback(this.form.callback_id.value, 'USERONLY', this.form.CBuser.value)\" name=submit value=\""._QXZ("CHANGE USERONLY CALLBACK USER")."\"><input type=hidden name=viewtime value='$STARTtime' /></TD></TR>"; # </form>
|
|
|
|
echo "<TR BGCOLOR=\"#E6E6E6\"><TD width='50%' align='right'> "; # <form action=$PHP_SELF method=POST>
|
|
echo "<input type=hidden name=CBchangeUSERtoANY value=\"YES\">";
|
|
# echo "<input type=hidden name=DB value=\"$DB\">";
|
|
# echo "<input type=hidden name=lead_id value=\"$lead_id\">";
|
|
# echo "<input type=hidden name=callback_id value=\"$rowx[0]\">";
|
|
echo "</TD>";
|
|
echo "<TD align='left'>";
|
|
echo "<input style='background-color:#$SSbutton_color;width:270px' type=button onClick=\"UpdateCallback(this.form.callback_id.value, 'ANYONE', this.form.CBuser.value)\" name=submit value=\""._QXZ("CHANGE TO ANYONE CALLBACK")."\"><input type=hidden name=viewtime value='$STARTtime' /></TD></TR>"; # </form>
|
|
}
|
|
else
|
|
{
|
|
echo "<br>"; # <form action=$PHP_SELF method=POST>
|
|
echo "<TR BGCOLOR=\"#E6E6E6\"><TD align=center colspan=2><FONT class='standard'>";
|
|
echo "<input type=hidden name=CBchangeANYtoUSER value=\"YES\">";
|
|
echo "<input type=hidden name=DB value=\"$DB\">";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">";
|
|
echo "<input type=hidden name=callback_id value=\"$rowx[0]\">";
|
|
echo _QXZ("New Callback Owner UserID").": <input class='cust_form' type=text name=CBuser id=CBuser size=8 maxlength=20 value=\"$rowx[8]\"> ";
|
|
echo "<input style='background-color:#$SSbutton_color;width:270px' type=button onClick=\"UpdateCallback(this.form.callback_id.value, 'USERONLY', this.form.CBuser.value)\" name=submit value=\""._QXZ("CHANGE TO USERONLY CALLBACK")."\"><input type=hidden name=viewtime value='$STARTtime' /></font></TD></TR>"; # </form>
|
|
}
|
|
|
|
$appointment_datetimeARRAY = explode(" ",$rowx[6]);
|
|
$appointment_date = $appointment_datetimeARRAY[0];
|
|
$appointment_timeARRAY = explode(":",$appointment_datetimeARRAY[1]);
|
|
$appointment_hour = $appointment_timeARRAY[0];
|
|
$appointment_min = $appointment_timeARRAY[1];
|
|
?>
|
|
<TR><TD align=center colspan=2><HR></TD></TR>
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD ALIGN=RIGHT width="50%"><FONT class='standard'><?php echo _QXZ("CallBack Date/Time"); ?>: </FONT></TD><TD ALIGN=LEFT width="50%"><input class='cust_form' type=text name=appointment_date id=appointment_date size=10 maxlength=10 value="<?php echo $appointment_date ?>">
|
|
|
|
<script type="text/javascript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vsn',
|
|
// input name
|
|
'controlname': 'appointment_date'
|
|
},{
|
|
'months' : ['January', 'February', 'March', 'April', 'May', 'June', 'July', 'August', 'September', 'October', 'November', 'December'],
|
|
'weekdays' : ['Su', 'Mo', 'Tu', 'We', 'Th', 'Fr', 'Sa'],
|
|
'yearscroll': false, // show year scroller
|
|
'weekstart': 0, // first day of week: 0-Su or 1-Mo
|
|
'centyear' : 70, // 2 digit years less than 'centyear' are in 20xx, othewise in 19xx.
|
|
'imgpath' : './images/' // directory with calendar images
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
|
|
<input type=hidden name=appointment_time id=appointment_time value="<?php echo $appointment_time ?>">
|
|
<SELECT class='cust_form' name=appointment_hour id=appointment_hour>
|
|
<option>00</option>
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
<option>13</option>
|
|
<option>14</option>
|
|
<option>15</option>
|
|
<option>16</option>
|
|
<option>17</option>
|
|
<option>18</option>
|
|
<option>19</option>
|
|
<option>20</option>
|
|
<option>21</option>
|
|
<option>22</option>
|
|
<option>23</option>
|
|
<OPTION value="<?php echo $appointment_hour ?>" selected><?php echo $appointment_hour ?></OPTION>
|
|
</SELECT>:
|
|
<SELECT class='cust_form' name=appointment_min id=appointment_min>
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
<OPTION value="<?php echo $appointment_min ?>" selected><?php echo $appointment_min ?></OPTION>
|
|
</SELECT>
|
|
|
|
</TD>
|
|
</TR>
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD align=center colspan=2><FONT class='standard'>
|
|
<?php echo _QXZ("Comments"); ?>:
|
|
|
|
<TEXTAREA class='cust_form' id=callback_comments name=callback_comments ROWS=3 COLS=65><?php echo $rowx[10] ?></TEXTAREA>
|
|
</font>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR BGCOLOR="#E6E6E6">
|
|
<TD align=center colspan=2>
|
|
|
|
<SCRIPT type="text/javascript">
|
|
|
|
function submit_form()
|
|
{
|
|
var appointment_hourFORM = document.getElementById('appointment_hour');
|
|
var appointment_hourVALUE = appointment_hourFORM[appointment_hourFORM.selectedIndex].text;
|
|
var appointment_minFORM = document.getElementById('appointment_min');
|
|
var appointment_minVALUE = appointment_minFORM[appointment_minFORM.selectedIndex].text;
|
|
|
|
document.vsn.appointment_time.value = appointment_hourVALUE + ":" + appointment_minVALUE + ":00";
|
|
|
|
document.vsn.submit();
|
|
}
|
|
|
|
</SCRIPT>
|
|
|
|
<input style='background-color:#<?php echo "$SSbutton_color"; ?>:width:300px' type=button value="<?php echo _QXZ("CHANGE CALLBACK DATE/TIME"); ?>" name=smt id=smt onClick="ChangeCallbackDateTime(this.form.callback_id.value)">
|
|
</TD>
|
|
</TR>
|
|
<input type=hidden name=viewtime value='<?php echo $STARTtime; ?>' />
|
|
</TABLE>
|
|
</FORM>
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
echo "<BR>"._QXZ("No Callback records found")."<BR>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."";
|
|
}
|
|
//Modifed text to allow for other than CBHOLD via custom statuses with scheduled callback chosen
|
|
echo "<BR>"._QXZ("If you want to change this lead to a scheduled callback, first change the Disposition to CBHOLD or similar, then submit and you will be able to set the callback date and time.")."<BR>";
|
|
}
|
|
echo "</TD></TR></TABLE>";
|
|
echo "</center></span>";
|
|
################################
|
|
# JCJ - end call span
|
|
|
|
|
|
|
|
if ($lead_count > 0)
|
|
{
|
|
if($DB) echo __LINE__."\n";
|
|
##### grab vicidial_list_alt_phones records #####
|
|
$stmt="select phone_code,phone_number,alt_phone_note,alt_phone_count,active from vicidial_list_alt_phones where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by alt_phone_count limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$alts_to_print = mysqli_num_rows($rslt);
|
|
|
|
$c=0;
|
|
$alts_output = '';
|
|
while ($alts_to_print > $c)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $c))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
|
|
$c++;
|
|
$alts_output .= "<tr $bgcolor>";
|
|
$alts_output .= "<td><font size=1>$c</td>";
|
|
$alts_output .= "<td><font size=2>$row[0] $row[1]</td>";
|
|
$alts_output .= "<td align=left><font size=2> $row[2]</td>\n";
|
|
$alts_output .= "<td align=left><font size=2> $row[3]</td>\n";
|
|
$alts_output .= "<td align=left><font size=2> $row[4] </td></tr>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("lead lookup FAILED for lead_id")." $lead_id $NOW_TIME\n<BR><BR>\n";
|
|
# echo "<a href=\"$PHP_SELF\">Close this window</a>\n<BR><BR>\n";
|
|
}
|
|
|
|
|
|
#### START LOG RECORD GENERATION #####
|
|
|
|
|
|
##### grab vicidial_log records #####
|
|
$stmt="select uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from vicidial_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by uniqueid desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$u=0;
|
|
$call_log = '';
|
|
$log_campaign = '';
|
|
while ($logs_to_print > $u)
|
|
{
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($log_campaign)<1) {$log_campaign = $row[3];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
|
|
$u++;
|
|
$call_log .= "<tr $bgcolor class='small_standard'>";
|
|
$call_log .= "<td>$u</td>";
|
|
$call_log .= "<td>$row[4]</td>";
|
|
$call_log .= "<td align=left> $row[7]</td>\n";
|
|
$call_log .= "<td align=left> $row[8]</td>\n";
|
|
$call_log .= "<td align=left> <A HREF=\"user_stats.php?user=$row[11]\" target=\"_blank\">$row[11]</A> </td>\n";
|
|
$call_log .= "<td align=right> $row[3] </td>\n";
|
|
$call_log .= "<td align=right> $row[2] </td>\n";
|
|
$call_log .= "<td align=right> $row[1] </td>\n";
|
|
$call_log .= "<td align=right> $row[15] </td>\n";
|
|
$call_log .= "<td align=right> $row[10] </td></tr>\n";
|
|
|
|
$campaign_id = $row[3];
|
|
}
|
|
|
|
##### grab vicidial_agent_log records #####
|
|
$stmt="select agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status from vicidial_agent_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by agent_log_id desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Alogs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo __LINE__."<br>\n";
|
|
$y=0;
|
|
$agent_log = '';
|
|
$Alog_campaign = '';
|
|
while ($Alogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($Alog_campaign)<1) {$Alog_campaign = $row[5];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
|
|
$y++;
|
|
$agent_log .= "<tr $bgcolor class='small_standard'>";
|
|
$agent_log .= "<td>$y</td>";
|
|
$agent_log .= "<td>$row[3]</td>";
|
|
$agent_log .= "<td align=left> $row[5]</td>\n";
|
|
$agent_log .= "<td align=left> <A HREF=\"user_stats.php?user=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n";
|
|
$agent_log .= "<td align=right> $row[7]</td>\n";
|
|
$agent_log .= "<td align=right> $row[9] </td>\n";
|
|
$agent_log .= "<td align=right> $row[11] </td>\n";
|
|
$agent_log .= "<td align=right> $row[13] </td>\n";
|
|
$agent_log .= "<td align=right> $row[14] </td>\n";
|
|
$agent_log .= "<td align=right> $row[15] </td>\n";
|
|
$agent_log .= "<td align=right> $row[17] </td></tr>\n";
|
|
|
|
$campaign_id = $row[5];
|
|
}
|
|
|
|
|
|
##### grab vicidial_qc_agent_log records #####
|
|
//Differentiate between View and Mod
|
|
$stmt="select * from vicidial_qc_agent_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and view_epoch<'$STARTtime' order by qc_agent_log_id desc limit 100;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Alogs_to_print = mysqli_num_rows($rslt);
|
|
if($DB) echo "$stmt<br>\n";
|
|
$y=0;
|
|
$qc_agent_log = '';
|
|
$Alog_campaign = '';
|
|
while ($Alogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_assoc($rslt);
|
|
if (strlen($Alog_campaign)<1) {$Alog_campaign = $row[5];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
$y++;
|
|
if (strlen($row['save_epoch'])=='0')
|
|
{ //VIEW ONLY record
|
|
$qc_agent_log .= "<tr $bgcolor class='small_standard'>";
|
|
$qc_agent_log .= "<td>$y</td>";
|
|
$qc_agent_log .= "<td>{$row['view_datetime']}</td>";
|
|
$qc_agent_log .= "<td colspan='2' align='center'><font color='white'>"._QXZ("View Only - No changes")."</td>";
|
|
$qc_agent_log .= "<td align='center'><A HREF='user_stats.php?user={$row['qc_user']}' target='_blank'>{$row['qc_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><A HREF='user_stats.php?user={$row['lead_user']}' target='_blank'>{$row['lead_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['campaign_id']}</td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['list_id']}</td>";
|
|
$qc_agent_log .= "<td align='right'> </td>";
|
|
$qc_agent_log .= "<td align='right'> </td></tr>\n";
|
|
}
|
|
else
|
|
{ // CHANGE record
|
|
$detailtooltip=str_replace("\n", " ", $row['details']); // tool tip line break and 
 both work in IE, but not firefox.
|
|
$qc_agent_log .= "<tr $bgcolor class='small_standard'>";
|
|
$qc_agent_log .= "<td>$y</td>";
|
|
$qc_agent_log .= "<td>{$row['view_datetime']}</td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['old_status']}</td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['new_status']}</td>";
|
|
$qc_agent_log .= "<td align='center'><A HREF='user_stats.php?user={$row['qc_user']}' target='_blank'>{$row['qc_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'><A HREF='user_stats.php?user={$row['lead_user']}' target='_blank'>{$row['lead_user']}</A></td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['campaign_id']}</td>";
|
|
$qc_agent_log .= "<td align='center'>{$row['list_id']}</td>";
|
|
$qc_agent_log .= "<td align='right'>".($row['elapsed_seconds']+0)."</td>";
|
|
$qc_agent_log .= "<td title='$detailtooltip' align='right'><font color='yellow'>"._QXZ("DETAILS")."</td></tr>\n";
|
|
}
|
|
}
|
|
|
|
##### grab vicidial_closer_log records #####
|
|
$stmt="SELECT closecallid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,queue_seconds,user_group,xfercallid,term_reason,uniqueid,agent_only from vicidial_closer_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by closecallid desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Clogs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$y=0;
|
|
$closer_log = '';
|
|
$Clog_campaign = '';
|
|
while ($Clogs_to_print > $y)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($Clog_campaign)<1) {$Clog_campaign = $row[3];}
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $y))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
|
|
$y++;
|
|
$closer_log .= "<tr $bgcolor class='small_standard'>";
|
|
$closer_log .= "<td>$y</td>";
|
|
$closer_log .= "<td>$row[4]</td>";
|
|
$closer_log .= "<td align=left> $row[7]</td>\n";
|
|
$closer_log .= "<td align=left> $row[8]</td>\n";
|
|
$closer_log .= "<td align=left> <A HREF=\"user_stats.php?user=$row[11]\" target=\"_blank\">$row[11]</A> </td>\n";
|
|
$closer_log .= "<td align=right> $row[3] </td>\n";
|
|
$closer_log .= "<td align=right> $row[2] </td>\n";
|
|
$closer_log .= "<td align=right> $row[1] </td>\n";
|
|
$closer_log .= "<td align=right> $row[14] </td>\n";
|
|
$closer_log .= "<td align=right> $row[17] </td></tr>\n";
|
|
|
|
$campaign_id = $row[3];
|
|
}
|
|
#### END LOG RECORD GENERATION #####
|
|
|
|
|
|
# JCJ - Lead information span
|
|
echo "\n\n<span id='lead_information_span' style='display:".$lead_information_span_visibility."'><CENTER>";
|
|
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
echo "<br><font class='standard_bold'>"._QXZ("Call information").": $first_name $last_name - $phone_number</font><br><br>";
|
|
echo "<form action='$PHP_SELF' method='POST'>\n";
|
|
echo "<input type=hidden name=end_call value='1'>\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id id='leadinfo_lead_id' value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=modify_date id='modify_date' value=\"$modify_date\">\n";
|
|
echo "<input type=hidden name=dispo id='dispo' value=\"$dispo\">\n";
|
|
echo "<input type=hidden name=list_id value=\"$list_id\">\n";
|
|
echo "<input type=hidden name=campaign_id value=\"$campaign_id\">\n";
|
|
echo "<input type=hidden name=old_phone value=\"$phone_number\">\n";
|
|
echo "<input type=hidden name=server_ip value=\"$server_ip\">\n";
|
|
echo "<input type=hidden name=extension value=\"$extension\">\n";
|
|
echo "<input type=hidden name=channel value=\"$channel\">\n";
|
|
echo "<input type=hidden name=call_began value=\"$call_began\">\n";
|
|
echo "<input type=hidden name=parked_time value=\"$parked_time\">\n";
|
|
echo "<input type=hidden name=qc_log_id value=\"$qc_log_id\">\n";
|
|
echo "<input type=hidden name=qc_agent value=\"$qc_agent\">\n";
|
|
|
|
echo "<table class='standard' cellpadding=1 cellspacing=0 width='750'>\n";
|
|
echo "<tr><td colspan=2>"._QXZ("Status").": <span id='dispo_display'>$dispo</span></td></tr>\n";
|
|
echo "<tr><td colspan=2>$label_vendor_lead_code: <span id='vendor_id_display'>$vendor_id</span> "._QXZ("Lead ID").": $lead_id</td></tr>\n";
|
|
echo "<tr><td colspan=2>"._QXZ("Fronter").": <span id='tsr_display'><A HREF=\"user_stats.php?user=$tsr\" target='_blank'>$tsr</A></span> "._QXZ("List ID").": $list_id "._QXZ("Called Count").": <span id='called_count_display'>$called_count</span></td></tr>\n";
|
|
|
|
echo "<tr><td align=right>$label_title: </td><td align=left><input type=text id=title name=title size=4 maxlength=$MAXtitle value=\"$title\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> \n";
|
|
echo "$label_first_name: <input type=text id=first_name name=first_name size=15 maxlength=$MAXfirst_name value=\"$first_name\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> </td></tr>\n";
|
|
echo "<tr><td align=right>$label_middle_initial: </td><td align=left><input type=text id=middle_initial name=middle_initial size=4 maxlength=$MAXmiddle_initial value=\"$middle_initial\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> \n";
|
|
echo " $label_last_name: <input type=text id=last_name name=last_name size=15 maxlength=$MAXlast_name value=\"$last_name\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> </td></tr>\n";
|
|
echo "<tr><td align=right>$label_address1 : </td><td align=left><input type=text id=address1 name=address1 size=40 maxlength=$MAXaddress1 value=\"$address1\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_address2 : </td><td align=left><input type=text id=address2 name=address2 size=40 maxlength=$MAXaddress2 value=\"$address2\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_address3 : </td><td align=left><input type=text id=address3 name=address3 size=40 maxlength=$MAXaddress3 value=\"$address3\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_city : </td><td align=left><input type=text id=city name=city size=40 maxlength=$MAXcity value=\"$city\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_state: </td><td align=left><input type=text id=state name=state size=2 maxlength=$MAXstate value=\"$state\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> \n";
|
|
echo " $label_postal_code: <input type=text id=postal_code name=postal_code size=10 maxlength=$MAXpostal_code value=\"$postal_code\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"> </td></tr>\n";
|
|
|
|
echo "<tr><td align=right>$label_province : </td><td align=left><input type=text id=province name=province size=30 maxlength=$MAXprovince value=\"$province\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>"._QXZ("Country")." : </td><td align=left><input type=text id=country_code name=country_code size=3 maxlength=$MAXcountry_code value=\"$country_code\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_phone_number : </td><td align=left><input type=text id=phone_number name=phone_number size=18 maxlength=$MAXphone_number value=\"$phone_number\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_phone_code : </td><td align=left><input type=text id=phone_code name=phone_code size=10 maxlength=$MAXphone_code value=\"$phone_code\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_alt_phone : </td><td align=left><input type=text id=alt_phone name=alt_phone size=12 maxlength=$MAXalt_phone value=\"$alt_phone\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_email : </td><td align=left><input type=text id=email name=email size=40 maxlength=$MAXemail value=\"$email\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_security_phrase : </td><td align=left><input type=text id=security name=security size=40 maxlength=$MAXsecurity_phrase value=\"$security\" onBlur=\"UpdateCustomerInfo($lead_id, 'security_phrase', this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>"._QXZ("Rank")." : </td><td align=left><input type=text id=rank name=rank size=7 maxlength=5 value=\"$rank\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>"._QXZ("Owner")." : </td><td align=left><input type=text id=owner name=owner size=22 maxlength=$MAXowner value=\"$owner\" onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\"></td></tr>\n";
|
|
echo "<tr><td align=right>$label_comments : </td><td align=left><TEXTAREA id=comments name=comments ROWS=3 COLS=65 onBlur=\"UpdateCustomerInfo($lead_id, this.name, this.value)\">$comments</TEXTAREA></td></tr>\n";
|
|
$stmt="SELECT user_id, timestamp, list_id, campaign_id, comment from vicidial_comments where lead_id='$lead_id' order by timestamp";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row_count = mysqli_num_rows($rslt);
|
|
$o=0;
|
|
$comments=false;
|
|
while ($row_count > $o)
|
|
{
|
|
if (!$comments)
|
|
{
|
|
echo "<tr><td colspan='2' align=center><b>"._QXZ("Comment History")."</b></td></tr>\n";
|
|
$comments=true;
|
|
}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
echo "<tr><td align=right>$rowx[0] : </td><td align=left><hr>$rowx[1]<br><b>"._QXZ("List ID").":</b> $rowx[2]; <b>"._QXZ("Campaign ID").":</b> $rowx[3]<br>$rowx[4]</td></tr>\n";
|
|
$o++;
|
|
}
|
|
|
|
/* JCJ - Removed, as it's on the scorecard now
|
|
|
|
if ($comments)
|
|
{
|
|
# echo "<tr><td align=center></td><td><hr></td></tr>\n";
|
|
}
|
|
echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("QC Result").": </td><td align=left><select size=1 name=status>\n";
|
|
|
|
//This section reserved for future expansion (when each campaign will have its own list of QC Result Codes instead of using the the entire master set)
|
|
// $list_campaign='';
|
|
// $stmt="SELECT campaign_id from vicidial_lists where list_id='$list_id'";
|
|
// $rslt=mysql_to_mysqli($stmt, $link);
|
|
// if ($DB) {echo "$stmt\n";}
|
|
// $Cstatuses_to_print = mysqli_num_rows($rslt);
|
|
// if ($Cstatuses_to_print > 0)
|
|
// {
|
|
// $row=mysqli_fetch_row($rslt);
|
|
// $list_campaign = $row[0];
|
|
// }
|
|
|
|
$stmt="SELECT code,code_name,qc_result_type from vicidial_qc_codes order by code_name";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$statuses_list='';
|
|
|
|
$o=0;
|
|
$DS=0;
|
|
$statuses_list = "<option SELECTED value=\"$dispo\">$dispo</option>\n"; $DS++;
|
|
while ($statuses_to_print > $o)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
|
$o++;
|
|
}
|
|
|
|
$stmt="SELECT status,status_name,selectable,campaign_id,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable from vicidial_campaign_statuses where selectable='Y' and campaign_id='$list_campaign' order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CAMPstatuses_to_print = mysqli_num_rows($rslt);
|
|
|
|
$o=0;
|
|
$CBhold_set=0;
|
|
//This function gathers campaign specific statuses to display as dispositions for this record (Note Added by Poundteam)
|
|
//This function is disabled in QC (statuses are generated from qc codes instead)
|
|
while ($CAMPstatuses_to_print > $o)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
if ( (strlen($dispo) == strlen($rowx[0])) and (preg_match("/$dispo/",$rowx[0])) )
|
|
{$statuses_list .= "<option SELECTED value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n"; $DS++;}
|
|
else
|
|
{$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";}
|
|
if ($rowx[0] == 'CBHOLD') {$CBhold_set++;}
|
|
$o++;
|
|
}
|
|
|
|
if ($dispo == 'CBHOLD') {$CBhold_set++;}
|
|
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
if ($DS < 1)
|
|
{$statuses_list .= "<option SELECTED value=\"$dispo\">$dispo</option>\n";}
|
|
if ($CBhold_set < 1)
|
|
{$statuses_list .= "<option value=\"CBHOLD\">"._QXZ("CBHOLD - Scheduled Callback")."</option>\n";}
|
|
echo "$statuses_list";
|
|
echo "</select> <i>("._QXZ("with")." $list_campaign "._QXZ("statuses").")</i></td></tr>\n";
|
|
*/
|
|
|
|
|
|
// Section Modified for QC Functionality By PoundTeam
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify vicidial log </td><td align=left><input type=checkbox name=modify_logs value=\"1\" CHECKED></td></tr>\n";
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify agent log </td><td align=left><input type=checkbox name=modify_agent_logs value=\"1\" CHECKED></td></tr>\n";
|
|
// echo "<tr bgcolor=#B6D3FC><td align=left>Modify closer log </td><td align=left><input type=checkbox name=modify_closer_logs value=\"1\"></td></tr>\n";
|
|
// echo "<tr bgcolor=#".$SSstd_row4_background."><td align=left>"._QXZ("Disable QC log entry")." </td><td align=left><input type=checkbox name=add_qc_record value=\"1\">("._QXZ("this feature is not active yet").")</td></tr>\n";
|
|
|
|
// echo "<tr><td colspan=2 align=center><input style='background-color:#$SSbutton_color' type=submit name=submit value=\""._QXZ("SUBMIT")."\"></td></tr>\n";
|
|
echo "<tr><td align=right>";
|
|
if (strlen($qc_webform) > 4)
|
|
{
|
|
echo "<a href=\"$qc_webform\" target='_blank'>"._QXZ("QC Webform")."</a>\n";
|
|
}
|
|
else
|
|
{
|
|
echo " ";
|
|
}
|
|
echo "</td><td> </td></tr>\n";
|
|
echo "</table><input type=hidden name=viewtime value='$STARTtime'></form>\n";
|
|
|
|
if ($c > 0)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
echo "<BR><B>"._QXZ("EXTENDED ALTERNATE PHONE NUMBERS FOR THIS LEAD").":</B>\n";
|
|
echo "<TABLE width=550 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr><td><font size=1># </td><td><font size=2>"._QXZ("ALT PHONE")." </td><td align=left><font size=2>"._QXZ("ALT NOTE")."</td><td align=left><font size=2> "._QXZ("ALT COUNT")."</td><td align=left><font size=2> "._QXZ("ACTIVE")."</td></tr>\n";
|
|
|
|
echo "$alts_output\n";
|
|
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n";
|
|
}
|
|
|
|
### iframe for custom fields display/editing
|
|
|
|
if ($custom_fields_enabled > 0)
|
|
{
|
|
$CLlist_id = $list_id;
|
|
if (strlen($entry_list_id) > 2)
|
|
{$CLlist_id = $entry_list_id;}
|
|
$stmt="SHOW TABLES LIKE \"custom_$CLlist_id\";";
|
|
if ($DB>0) {echo "$stmt";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$tablecount_to_print = mysqli_num_rows($rslt);
|
|
if ($tablecount_to_print > 0)
|
|
{
|
|
$stmt="SELECT count(*) from custom_$CLlist_id where lead_id='$lead_id';";
|
|
if ($DB>0) {echo "$stmt";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$fieldscount_to_print = mysqli_num_rows($rslt);
|
|
if ($fieldscount_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$custom_records_count = $rowx[0];
|
|
$submit_buttonURL = '&submit_button=YES';
|
|
if ($LOGmodify_leads == '5') {$submit_buttonURL = '&submit_button=READONLY';}
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("CUSTOM FIELDS FOR THIS LEAD").":</font><BR>\n";
|
|
echo "<iframe src=\"../agc/$vdc_form_display?lead_id=$lead_id&list_id=$CLlist_id&stage=DISPLAY$submit_buttonURL&user=$PHP_AUTH_USER&pass=$PHP_AUTH_PW&bcrypt=OFF&bgcolor=E6E6E6\" style=\"background-color:transparent;\" scrolling=\"auto\" frameborder=\"2\" allowtransparency=\"true\" id=\"vcFormIFrame\" name=\"vcFormIFrame\" width=\"740\" height=\"300\" STYLE=\"z-index:18\"> </iframe>\n";
|
|
echo "<BR><BR>";
|
|
}
|
|
}
|
|
}
|
|
echo "</center></span>";
|
|
# JCJ - END LEAD INFO span
|
|
|
|
|
|
# JCJ - CALL LOG span
|
|
echo "\n\n<span id='call_logs_span' style='display:".$call_logs_span_visibility."'><CENTER>";
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("QUALITY CONTROL LOG RECORDS FOR THIS LEAD").":</font>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr class='small_standard_bold'><td># </td><td>"._QXZ("DATE/TIME")." </td><td align=center>"._QXZ("OLD STATUS")."</td><td align=center>"._QXZ("NEW STATUS")."</td><td align=center>"._QXZ("QC USER")."</td><td align=center>"._QXZ("AGENT")."</td><td align=center>"._QXZ("CAMPAIGN")."</td><td align=center>"._QXZ("LIST")."</td><td align=center>"._QXZ("ELAPSED")."</td><td align=center> </td></tr>\n";
|
|
echo "$qc_agent_log";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n\n";
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("CALLS TO THIS LEAD").":</font>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr class='small_standard_bold'><td># </td><td>"._QXZ("DATE/TIME")." </td><td align=left>"._QXZ("LENGTH")."</td><td align=left> "._QXZ("STATUS")."</td><td align=left> "._QXZ("TSR")."</td><td align=right> "._QXZ("CAMPAIGN")."</td><td align=right> "._QXZ("LIST")."</td><td align=right> "._QXZ("LEAD")."</td><td align=right> "._QXZ("HANGUP REASON")."</td><td align=right> "._QXZ("PHONE")."</td></tr>\n";
|
|
echo "$call_log";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n\n";
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("CLOSER RECORDS FOR THIS LEAD").":</font>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr class='small_standard_bold'><td># </td><td>"._QXZ("DATE/TIME")." </td><td align=left>"._QXZ("LENGTH")."</td><td align=left> "._QXZ("STATUS")."</td><td align=left> "._QXZ("TSR")."</td><td align=right> "._QXZ("CAMPAIGN")."</td><td align=right> "._QXZ("LIST")."</td><td align=right> "._QXZ("LEAD")."</td><td align=right> "._QXZ("WAIT")."</td><td align=right> "._QXZ("HANGUP REASON")."</td></tr>\n";
|
|
echo "$closer_log";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n\n";
|
|
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("AGENT LOG RECORDS FOR THIS LEAD").":</font>\n";
|
|
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
echo "<tr class='small_standard_bold'><td># </td><td>"._QXZ("DATE/TIME")." </td><td align=left>"._QXZ("CAMPAIGN")."</td><td align=left> "._QXZ("TSR")."</td><td align=left> "._QXZ("PAUSE")."</td><td align=right> "._QXZ("WAIT")."</td><td align=right> "._QXZ("TALK")."</td><td align=right> "._QXZ("DISPO")."</td><td align=right> "._QXZ("STATUS")."</td><td align=right> "._QXZ("GROUP")."</td><td align=right> "._QXZ("SUB")."</td></tr>\n";
|
|
echo "$agent_log";
|
|
echo "</TABLE>\n";
|
|
echo "<BR><BR>\n\n";
|
|
|
|
echo "</CENTER></span>\n";
|
|
# JCJ - END CALL LOG SPAN
|
|
|
|
|
|
# JCJ - QC LOG span
|
|
echo "\n\n<span id='qc_master_span' style='display:".$qc_master_span_visibility."'><CENTER>\n";
|
|
|
|
echo "<form action='".$PHP_SELF."' name='qc_form' id='qc_form' method='get'>\n";
|
|
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=lead_id value=\"$lead_id\">\n";
|
|
echo "<input type=hidden name=dispo value=\"$dispo\">\n";
|
|
echo "<input type=hidden name=list_id value=\"$list_id\">\n";
|
|
echo "<input type=hidden name=campaign_id value=\"$campaign_id\">\n";
|
|
echo "<input type=hidden name=qc_log_id value=\"$qc_log_id\">\n";
|
|
echo "<input type=hidden name=qc_agent value=\"$qc_agent\">\n";
|
|
echo "<input type=hidden name=referring_section value=\"$referring_section\">\n";
|
|
echo "<input type=hidden name=referring_element value=\"$referring_element\">\n";
|
|
echo "<input type=hidden name=finish_qc value='1'>\n";
|
|
|
|
if ($qc_log_id)
|
|
{
|
|
$checkpoint_stmt="select * from quality_control_checkpoint_log where qc_log_id='$qc_log_id' order by checkpoint_rank asc";
|
|
$checkpoint_rslt=mysql_to_mysqli($checkpoint_stmt, $link);
|
|
if (mysqli_num_rows($checkpoint_rslt)==0)
|
|
{
|
|
echo _QXZ("ERROR - NO QUALITY CONTROL RECORD FOUND!");
|
|
}
|
|
else
|
|
{
|
|
$scorecard_stmt="select qc_scorecard_id, recording_id from quality_control_queue where qc_log_id='$qc_log_id'";
|
|
$scorecard_rslt=mysql_to_mysqli($scorecard_stmt, $link);
|
|
$scorecard_row=mysqli_fetch_row($scorecard_rslt);
|
|
$qc_scorecard_id=$scorecard_row[0];
|
|
$qc_recording_id=$scorecard_row[1];
|
|
|
|
$stmt="select recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where recording_id='" . mysqli_real_escape_string($link, $qc_recording_id) . "' order by recording_id desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$location = $row[11];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="select recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
$play_audio='';
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{
|
|
$play_audio = "<audio id='main_QC_recording' controls preload=\"none\" onplay='LogAudioRecordingAccess($log_recording_access, $row[0], $row[12], this.id)'> <source src ='$location' type='audio/wav' > <source src ='$location' type='audio/mpeg' >"._QXZ("No browser audio playback support")."</audio> \n";
|
|
if ($log_recording_access<1)
|
|
{
|
|
$location = "<a href=\"$location\">$locat</a>";
|
|
}
|
|
else
|
|
{
|
|
$location = "<a href=\"recording_log_redirect.php?recording_id=$row[0]&lead_id=$row[12]&search_archived_data=0\">$locat</a>";
|
|
}
|
|
}
|
|
else
|
|
{$location = $locat;}
|
|
|
|
echo "<TABLE width='95%' cellspacing=0 cellpadding=3>\n";
|
|
echo "<tr bgcolor='#000'>";
|
|
echo "<td align='left' colspan='2'><font class='standard_bold white_text'>"._QXZ("SCORECARD ID").":</font> <font class='standard_bold' color='#F00'>$qc_scorecard_id</font></td>";
|
|
echo "<td align='right' colspan='4'><font class='standard_bold white_text'>"._QXZ("RECORDING ID").": <input type='text' class='cust_form' name='recording_id".$qccl_id."' size='8' maxlength='10' value='$qc_recording_id'></font></td>";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr bgcolor='#000'>";
|
|
echo "<td align='left'> </td>";
|
|
echo "<td align='left'><font class='standard_bold white_text' width='*'>"._QXZ("Checkpoint")."</font></td>";
|
|
echo "<td align='left'><font class='standard_bold white_text'>"._QXZ("Fail")."?</font></td>";
|
|
echo "<th><font class='standard_bold white_text'>"._QXZ("Points")."</font>/th>";
|
|
echo "<td align='center'><font class='standard_bold white_text'>"._QXZ("Comments")."</font></td>";
|
|
echo "<td align='left'> </td>";
|
|
echo "</tr>\n";
|
|
$i=1;
|
|
while ($checkpoint_row=mysqli_fetch_array($checkpoint_rslt))
|
|
{
|
|
$qccl_id=$checkpoint_row["qc_checkpoint_log_id"];
|
|
$instant_fail_active=$checkpoint_row["instant_fail"];
|
|
$instant_fail_value=$checkpoint_row["instant_fail_value"];
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $i))
|
|
{$bgcolor="bgcolor='#".$SSstd_row3_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
|
|
echo "<tr $bgcolor>";
|
|
echo "<td align='left'><font class='standard'>$i</font></td>";
|
|
echo "<td align='left' width='*'><font class='small_standard'>$checkpoint_row[checkpoint_text]</font></td>";
|
|
if ($instant_fail_active=="Y")
|
|
{
|
|
echo "<td><input type='checkbox' onClick=\"LogQCData('".$qccl_id."')\" id='instant_fail_value".$qccl_id."' name='instant_fail_value".$qccl_id."' value='Y' ".($instant_fail_value=="Y" ? "checked" : "")."></td>";
|
|
}
|
|
else
|
|
{
|
|
echo "<td> </td>";
|
|
}
|
|
echo "<td align='center' nowrap><font class='standard'><input type='text' onBlur=\"LogQCData('".$qccl_id."')\" size=2 maxlength=6 class='cust_form' name='checkpoint_points_earned".$qccl_id."' id='checkpoint_points_earned".$qccl_id."' value='$checkpoint_row[checkpoint_points_earned]'> / $checkpoint_row[checkpoint_points]</font></td>";
|
|
echo "<td align='center'>";
|
|
echo "<textarea onBlur=\"LogQCData('".$qccl_id."')\" class='cust_form' name='checkpoint_comment_agent".$qccl_id."' id='checkpoint_comment_agent".$qccl_id."' rows='4' cols='40'>$checkpoint_row[checkpoint_comment_agent]</textarea>";
|
|
echo "<BR><input type='button' style='margin:3px;background-color:#".$SSbutton_color.";font-size:8px;font-weight:bold;width:100px' value='ADD REC TIMESTAMP' onClick=\"AddToComments('".$qccl_id."', 1)\">";
|
|
echo "</td>";
|
|
|
|
echo "<td align='center'><font class='small_standard'>";
|
|
|
|
if (strlen($checkpoint_row["checkpoint_text_presets"])>0)
|
|
{
|
|
echo "Presets: <select class='cust_form' name='checkpoint_text_presets".$qccl_id."' id='checkpoint_text_presets".$qccl_id."'>\n";
|
|
$presets_array=explode("\n", $checkpoint_row["checkpoint_text_presets"]);
|
|
for ($j=0; $j<count($presets_array); $j++)
|
|
{
|
|
# $preset_keyvals=explode(",", $presets_array[$j]);
|
|
# $pi=count($preset_keyvals)-1;
|
|
# echo "<option value='$preset_keyvals[0]'>".$preset_keyvals[$pi]."</option>\n";
|
|
echo "<option value='$presets_array[$j]'>".(strlen($presets_array[$j])>20 ? substr($presets_array[$j], 0, 20)."..." : $presets_array[$j])."</option>\n";
|
|
}
|
|
echo "</select><BR>\n";
|
|
echo "<input type='button' style='margin:3px;background-color:#".$SSbutton_color.";font-size:8px;font-weight:bold;width:100px' value='ADD TO COMMENTS' onClick=\"AddToComments('".$qccl_id."', 0)\"><BR>";
|
|
echo "<input type='button' style='margin:3px;background-color:#".$SSbutton_color.";font-size:8px;font-weight:bold;width:100px' value='TIMESTAMP & ADD' onClick=\"AddToComments('".$qccl_id."', 2)\">";
|
|
}
|
|
else
|
|
{
|
|
echo " ";
|
|
}
|
|
echo "</font></td>";
|
|
|
|
echo "</tr>";
|
|
$i++;
|
|
}
|
|
echo "<tr bgcolor='#".$SSstd_row4_background."'>";
|
|
echo "<td align='right' colspan='3'>$play_audio </font></td>";
|
|
echo "<td align='left' colspan='3'><font class='standard_bold'>$location</font></td>";
|
|
echo "</tr>\n";
|
|
echo "<tr bgcolor='#000'>";
|
|
echo "<td align='left'><font class='standard_bold white_text'>"._QXZ("FINISH QC").": </font></td>";
|
|
|
|
# echo "<tr bgcolor=#".$SSstd_row4_background."><td align=right>"._QXZ("QC Result").": </td>";
|
|
echo "<td align=left colspan='3'><select size=1 name=status class='cust_form'>\n";
|
|
|
|
//This section reserved for future expansion (when each campaign will have its own list of QC Result Codes instead of using the the entire master set)
|
|
// $list_campaign='';
|
|
// $stmt="SELECT campaign_id from vicidial_lists where list_id='$list_id'";
|
|
// $rslt=mysql_to_mysqli($stmt, $link);
|
|
// if ($DB) {echo "$stmt\n";}
|
|
// $Cstatuses_to_print = mysqli_num_rows($rslt);
|
|
// if ($Cstatuses_to_print > 0)
|
|
// {
|
|
// $row=mysqli_fetch_row($rslt);
|
|
// $list_campaign = $row[0];
|
|
// }
|
|
|
|
$stmt="SELECT code,code_name,qc_result_type from vicidial_qc_codes order by code_name";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$statuses_list='';
|
|
|
|
$o=0;
|
|
$DS=0;
|
|
$statuses_list = "<option SELECTED value=\"$dispo\">$dispo</option>\n"; $DS++;
|
|
while ($statuses_to_print > $o)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
|
$o++;
|
|
}
|
|
|
|
$stmt="SELECT status,status_name,selectable,campaign_id,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable from vicidial_campaign_statuses where selectable='Y' and campaign_id='$list_campaign' order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$CAMPstatuses_to_print = mysqli_num_rows($rslt);
|
|
|
|
$o=0;
|
|
$CBhold_set=0;
|
|
//This function gathers campaign specific statuses to display as dispositions for this record (Note Added by Poundteam)
|
|
//This function is disabled in QC (statuses are generated from qc codes instead)
|
|
while ($CAMPstatuses_to_print > $o)
|
|
{
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
if ( (strlen($dispo) == strlen($rowx[0])) and (preg_match("/$dispo/",$rowx[0])) )
|
|
{$statuses_list .= "<option SELECTED value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n"; $DS++;}
|
|
else
|
|
{$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";}
|
|
if ($rowx[0] == 'CBHOLD') {$CBhold_set++;}
|
|
$o++;
|
|
}
|
|
|
|
if ($dispo == 'CBHOLD') {$CBhold_set++;}
|
|
|
|
if($DB)
|
|
{
|
|
echo __LINE__."\n";
|
|
}
|
|
if ($DS < 1)
|
|
{$statuses_list .= "<option SELECTED value=\"$dispo\">$dispo</option>\n";}
|
|
if ($CBhold_set < 1)
|
|
{$statuses_list .= "<option value=\"CBHOLD\">"._QXZ("CBHOLD - Scheduled Callback")."</option>\n";}
|
|
echo "$statuses_list";
|
|
echo "</select> <font class='standard_bold white_text'><i>("._QXZ("with")." $list_campaign "._QXZ("statuses").")</i></font></td>";
|
|
|
|
|
|
# echo "<td colspan='2' align='center'><input type='button' class='red_btn' style='width:100px' value='FAIL' onClick=\"FinishQCRecord('$qc_log_id', 'FAIL')\"></td>";
|
|
echo "<td align='center'><input type='button' class='green_btn' style='width:100px' value='"._QXZ("FINISH")."' onClick=\"FinishQCRecord('$qc_log_id', 'FINISHED', this.form)\"></td><td align='center'><input type='button' class='red_btn' style='width:100px' value='"._QXZ("RELEASE")."' onClick=\"FinishQCRecord('$qc_log_id', 'RELEASE', this.form)\"></td>";
|
|
echo "</tr>\n";
|
|
echo "</TABLE>\n";
|
|
}
|
|
echo "<BR><BR><BR>";
|
|
}
|
|
|
|
|
|
echo "<font class='standard_bold'>"._QXZ("ALL RECORDINGS FOR THIS LEAD").":</font>\n";
|
|
echo "<TABLE class='small_standard' width='95%' cellspacing=1 cellpadding=1>\n";
|
|
echo "<tr><td># </td><td align=left> "._QXZ("LEAD")."</td><td>"._QXZ("DATE/TIME")." </td><td align=left>"._QXZ("SECONDS")." </td><td align=left> "._QXZ("RECID")."</td><td align=center>"._QXZ("FILENAME")."</td><td align=left>"._QXZ("LOCATION")."</td><td align=left>"._QXZ("TSR")."</td><td align=left> </td></tr>\n";
|
|
|
|
$stmt="select recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' and recording_id!='" . mysqli_real_escape_string($link, $qc_recording_id) . "' order by recording_id desc limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
if ($DB) {echo "$logs_to_print|$stmt|\n";}
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor="bgcolor='#".$SSstd_row2_background."'";}
|
|
else
|
|
{$bgcolor="bgcolor='#".$SSstd_row1_background."'";}
|
|
|
|
$location = $row[11];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="select recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
$play_audio='<td align=left> </font></td>';
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{
|
|
$play_audio = "<td align=left> <audio id='QC_recording_id_".$row[0]."' controls preload=\"none\" onplay='LogAudioRecordingAccess($log_recording_access, $row[0], $row[12], this.id)'> <source src ='$location' type='audio/wav' > <source src ='$location' type='audio/mpeg' >"._QXZ("No browser audio playback support")."</audio> </td>\n";
|
|
if ($log_recording_access<1)
|
|
{
|
|
$location = "<a href=\"$location\">$locat</a>";
|
|
}
|
|
else
|
|
{
|
|
$location = "<a href=\"recording_log_redirect.php?recording_id=$row[0]&lead_id=$row[12]&search_archived_data=0\">$locat</a>";
|
|
}
|
|
}
|
|
else
|
|
{$location = $locat;}
|
|
$u++;
|
|
echo "<tr $bgcolor>";
|
|
echo "<td>$u</td>";
|
|
echo "<td align=left> $row[12] </td>";
|
|
echo "<td align=left> $row[4] </td>\n";
|
|
echo "<td align=left> $row[8] </td>\n";
|
|
echo "<td align=left> $row[0] </td>\n";
|
|
echo "<td align=center> $row[10] </td>\n";
|
|
echo "<td align=left> $location </td>\n";
|
|
echo "<td align=left> <A HREF=\"user_stats.php?user=$row[13]\" target=\"_blank\">$row[13]</A> </td>";
|
|
echo "$play_audio";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
|
|
echo "</TABLE><BR><BR>\n";
|
|
echo "</CENTER></span>\n";
|
|
|
|
echo "<input type='hidden' name='qc_process_status' id='qc_process_status'>\n";
|
|
echo "</form>\n";
|
|
# END QC LOG SPAN
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 9 and modify_leads IN('1','2','3','4');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$admin_display=$row[0];
|
|
if ($admin_display > 0)
|
|
{
|
|
echo "<a href=\"admin.php?ADD=720000000000000&stage=$lead_id&category=LEADS\">"._QXZ("Click here to see Lead Modify changes to this lead")."</a>\n";
|
|
}
|
|
|
|
}
|
|
|
|
echo "</td></tr></table>\n";
|
|
|
|
$ENDtime = date("U");
|
|
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
echo "\n\n\n<br><br><br>\n\n";
|
|
|
|
|
|
echo "<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."</font>";
|
|
|
|
|
|
?>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?php
|
|
if($DB)
|
|
{
|
|
echo "<pre>"._QXZ("original_record").":<br>";
|
|
print_r($original_record);
|
|
echo "<pre>"._QXZ("new_record").":<br>";
|
|
print_r($new_record);
|
|
echo _QXZ("scheduled_callback").":<br>";
|
|
print_r($scheduled_callback);
|
|
echo _QXZ("debug1").":<br>";
|
|
print_r($debug1);
|
|
echo _QXZ("Post").":<br>";
|
|
print_r($_POST);
|
|
echo _QXZ("qcchangelist").":<br>";
|
|
print_r($qcchangelist);
|
|
echo "</pre>";
|
|
}
|
|
exit;
|
|
|
|
?>
|