mattf
97cf629d70
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg. Added recording_id to the available fields for the dispo call url feature Added pause code to the agent_status non-agent api function output git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
2368 lines
128 KiB
PHP
2368 lines
128 KiB
PHP
<?php
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# AST_inbound_daily_report.php
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#
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# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 111119-1234 - First build
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# 120118-2116 - Changed headers on CSV download
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# 120224-0910 - Added HTML display option with bar graphs
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# 120601-2235 - Added group name to header, added status breakdown counts to page and CSV with option to display them
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# 120611-2200 - Added ability to filter output by call time
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# 120819-0118 - Formatting changes
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# 121115-0621 - Changed to multi-select for in-group selection
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# 130322-2008 - Added Unique Agents column
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# 130414-0110 - Added report logging
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# 130610-1008 - Finalized changing of all ereg instances to preg
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#
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$startMS = microtime();
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require("dbconnect.php");
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["hourly_breakdown"])) {$hourly_breakdown=$_GET["hourly_breakdown"];}
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elseif (isset($_POST["hourly_breakdown"])) {$hourly_breakdown=$_POST["hourly_breakdown"];}
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if (isset($_GET["show_disposition_statuses"])) {$show_disposition_statuses=$_GET["show_disposition_statuses"];}
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elseif (isset($_POST["show_disposition_statuses"])) {$show_disposition_statuses=$_POST["show_disposition_statuses"];}
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if (isset($_GET["ignore_afterhours"])) {$ignore_afterhours=$_GET["ignore_afterhours"];}
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elseif (isset($_POST["ignore_afterhours"])) {$ignore_afterhours=$_POST["ignore_afterhours"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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$PHP_AUTH_USER = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Inbound Daily Report';
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$db_source = 'M';
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if ($ignore_afterhours=="checked") {$status_clause=" and status!='AFTHRS'";}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$report_log_id = mysql_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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if ($IDR_calltime_available==1)
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{
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$times_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $times_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$call_times[$i] = $row[0];
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$call_time_names[$i] = $row[1];
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$i++;
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}
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}
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else
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{
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$shift="24hours";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$groups_selected = count($group);
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$group_name_str="";
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$groups_selected_str="";
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$groups_selected_URLstr="";
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for ($i=0; $i<$groups_selected; $i++)
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{
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$selected_group_URLstr.="&group[]=$group[$i]";
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if ($group[$i]=="--ALL--")
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{
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$group=array("--ALL--");
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$groups_selected=1;
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$group_name_str.="-- ALL INGROUPS --";
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$all_selected="selected";
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}
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else
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{
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$groups_selected_str.="'$group[$i]', ";
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}
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}
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$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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$groups_string='|';
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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$groups_string .= "$groups[$i]|";
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for ($j=0; $j<$groups_selected; $j++) {
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if ($group[$j] && $groups[$i]==$group[$j]) {$group_name_str.="$groups[$i] - $group_names[$i], ";}
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if ($group[$j]=="--ALL--") {$groups_selected_str.="'$groups[$i]', ";}
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}
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$i++;
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}
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$groups_selected_str=preg_replace('/, $/', '', $groups_selected_str);
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$group_name_str=preg_replace('/, $/', '', $group_name_str);
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$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$times_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $times_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$call_times[$i] = $row[0];
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$call_time_names[$i] = $row[1];
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$i++;
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}
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: black; background-color: #99FF99}\n";
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$HEADER.=" .red {color: black; background-color: #FF9999}\n";
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$HEADER.=" .orange {color: black; background-color: #FFCC99}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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#if (!preg_match("/\|$group\|/i",$groups_string))
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# {
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# $HEADER.="<!-- group not found: $group $groups_string -->\n";
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# $group='';
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# }
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$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HEADER.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR valign='bottom'><TD colspan=2>";
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$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="var o_cal = new tcal ({\n";
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$MAIN.=" // form name\n";
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$MAIN.=" 'formname': 'vicidial_report',\n";
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$MAIN.=" // input name\n";
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$MAIN.=" 'controlname': 'query_date'\n";
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$MAIN.="});\n";
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$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
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$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$MAIN.="</script>\n";
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$MAIN.=" to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="var o_cal = new tcal ({\n";
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$MAIN.=" // form name\n";
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$MAIN.=" 'formname': 'vicidial_report',\n";
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$MAIN.=" // input name\n";
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$MAIN.=" 'controlname': 'end_date'\n";
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$MAIN.="});\n";
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$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
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$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$MAIN.="</script>\n";
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$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
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$MAIN.="<option $all_selected value=\"--ALL--\">--ALL INGROUPS--</option>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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$selected="";
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for ($i=0; $i<$groups_selected; $i++) {
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echo "<!-- $groups[$o] == $group[$i] //-->\n";
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if ($groups[$o] == $group[$i]) {$selected="selected";}
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}
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$MAIN.="<option $selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";
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$o++;
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}
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$MAIN.="</SELECT>\n";
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$MAIN.=" ";
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$MAIN.="<select name='report_display_type'>";
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if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
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$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select> ";
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if ($IDR_calltime_available==1)
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{
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$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
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$MAIN.="<option value=\"\">--</option>\n";
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$o=0;
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while ($times_to_print > $o)
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{
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if ($call_times[$o] == $shift) {$MAIN.="<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
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else {$MAIN.="<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
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$o++;
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}
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$MAIN.="</SELECT>\n";
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}
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$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT></TD></TR>\n";
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$MAIN.="<TR><TD align='left'><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><INPUT TYPE=checkbox NAME=hourly_breakdown VALUE='checked' $hourly_breakdown>Show hourly results<BR><INPUT TYPE=checkbox NAME=show_disposition_statuses VALUE='checked' $show_disposition_statuses>Show disposition statuses<BR><INPUT TYPE=checkbox NAME=ignore_afterhours VALUE='checked' $ignore_afterhours>Ignore after-hours calls</FONT></TD><TD align='right'><a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date$selected_group_URLstr&shift=$shift&hourly_breakdown=$hourly_breakdown&show_disposition_statuses=$show_disposition_statuses&SUBMIT=$SUBMIT&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a></TD></TR>\n";
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$MAIN.="<TR><TD colspan=2>";
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$MAIN.="<PRE><FONT SIZE=2>\n\n";
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if ($groups_selected==0)
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{
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$MAIN.="\n\n";
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$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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echo "$HEADER";
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require("admin_header.php");
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echo "$MAIN";
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}
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else
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{
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### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
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if ($shift && $shift!="ALL") {
|
|
# call_time_id | call_time_name | call_time_comments | ct_default_start | ct_default_stop | ct_sunday_start | ct_sunday_stop | ct_monday_start | ct_monday_stop | ct_tuesday_start | ct_tuesday_stop | ct_wednesday_start | ct_wednesday_stop | ct_thursday_start | ct_thursday_stop | ct_friday_start | ct_friday_stop | ct_saturday_start | ct_saturday_stop
|
|
$big_shift_time_SQL_clause ="";
|
|
$shift_stmt="select * from vicidial_call_times where call_time_id='$shift'";
|
|
$shift_rslt=mysql_query($shift_stmt, $link);
|
|
$shift_row=mysql_fetch_array($shift_rslt);
|
|
$default_start_time=substr("0000".$shift_row["ct_default_start"], -4);
|
|
$default_stop_time=substr("0000".$shift_row["ct_default_stop"], -4);
|
|
$ct_default_start=substr($default_start_time,0,2).":".substr($default_start_time,2,2).":00";
|
|
$ct_default_stop=substr($default_stop_time,0,2).":".substr($default_stop_time,2,2).":00";
|
|
|
|
if ($shift_row["ct_sunday_start"]!=$shift_row["ct_sunday_stop"]) {
|
|
$sunday_start_time=substr("0000".$shift_row["ct_sunday_start"], -4);
|
|
$sunday_stop_time=substr("0000".$shift_row["ct_sunday_stop"], -4);
|
|
$ct_sunday_start=substr($sunday_start_time,0,2).":".substr($sunday_start_time,2,2).":00";
|
|
$ct_sunday_stop=substr($sunday_stop_time,0,2).":".substr($sunday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_sunday_start"]!="2400") {
|
|
$ct_sunday_start=$ct_default_start;
|
|
$ct_sunday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_sunday_start="00:00:00";
|
|
$ct_sunday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_sunday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_sunday_stop=$strow[0];
|
|
$start_time_ary[0]=$ct_sunday_start;
|
|
$stop_time_ary[0]=$ct_sunday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=0 and date_format(call_date, '%H:%i:%s')>='$ct_sunday_start' and date_format(call_date, '%H:%i:%s')<='$ct_sunday_stop') or ";
|
|
|
|
if ($shift_row["ct_monday_start"]!=$shift_row["ct_monday_stop"]) {
|
|
$monday_start_time=substr("0000".$shift_row["ct_monday_start"], -4);
|
|
$monday_stop_time=substr("0000".$shift_row["ct_monday_stop"], -4);
|
|
$ct_monday_start=substr($monday_start_time,0,2).":".substr($monday_start_time,2,2).":00";
|
|
$ct_monday_stop=substr($monday_stop_time,0,2).":".substr($monday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_monday_start"]!="2400") {
|
|
$ct_monday_start=$ct_default_start;
|
|
$ct_monday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_monday_start="00:00:00";
|
|
$ct_monday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_monday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_monday_stop=$strow[0];
|
|
$start_time_ary[1]=$ct_monday_start;
|
|
$stop_time_ary[1]=$ct_monday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=1 and date_format(call_date, '%H:%i:%s')>='$ct_monday_start' and date_format(call_date, '%H:%i:%s')<='$ct_monday_stop') or ";
|
|
|
|
if ($shift_row["ct_tuesday_start"]!=$shift_row["ct_tuesday_stop"]) {
|
|
$tuesday_start_time=substr("0000".$shift_row["ct_tuesday_start"], -4);
|
|
$tuesday_stop_time=substr("0000".$shift_row["ct_tuesday_stop"], -4);
|
|
$ct_tuesday_start=substr($tuesday_start_time,0,2).":".substr($tuesday_start_time,2,2).":00";
|
|
$ct_tuesday_stop=substr($tuesday_stop_time,0,2).":".substr($tuesday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_tuesday_start"]!="2400") {
|
|
$ct_tuesday_start=$ct_default_start;
|
|
$ct_tuesday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_tuesday_start="00:00:00";
|
|
$ct_tuesday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_tuesday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_tuesday_stop=$strow[0];
|
|
$start_time_ary[2]=$ct_tuesday_start;
|
|
$stop_time_ary[2]=$ct_tuesday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=2 and date_format(call_date, '%H:%i:%s')>='$ct_tuesday_start' and date_format(call_date, '%H:%i:%s')<='$ct_tuesday_stop') or ";
|
|
|
|
if ($shift_row["ct_wednesday_start"]!=$shift_row["ct_wednesday_stop"]) {
|
|
$wednesday_start_time=substr("0000".$shift_row["ct_wednesday_start"], -4);
|
|
$wednesday_stop_time=substr("0000".$shift_row["ct_wednesday_stop"], -4);
|
|
$ct_wednesday_start=substr($wednesday_start_time,0,2).":".substr($wednesday_start_time,2,2).":00";
|
|
$ct_wednesday_stop=substr($wednesday_stop_time,0,2).":".substr($wednesday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_wednesday_start"]!="2400") {
|
|
$ct_wednesday_start=$ct_default_start;
|
|
$ct_wednesday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_wednesday_start="00:00:00";
|
|
$ct_wednesday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_wednesday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_wednesday_stop=$strow[0];
|
|
$start_time_ary[3]=$ct_wednesday_start;
|
|
$stop_time_ary[3]=$ct_wednesday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=3 and date_format(call_date, '%H:%i:%s')>='$ct_wednesday_start' and date_format(call_date, '%H:%i:%s')<='$ct_wednesday_stop') or ";
|
|
|
|
if ($shift_row["ct_thursday_start"]!=$shift_row["ct_thursday_stop"]) {
|
|
$thursday_start_time=substr("0000".$shift_row["ct_thursday_start"], -4);
|
|
$thursday_stop_time=substr("0000".$shift_row["ct_thursday_stop"], -4);
|
|
$ct_thursday_start=substr($thursday_start_time,0,2).":".substr($thursday_start_time,2,2).":00";
|
|
$ct_thursday_stop=substr($thursday_stop_time,0,2).":".substr($thursday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_thursday_start"]!="2400") {
|
|
$ct_thursday_start=$ct_default_start;
|
|
$ct_thursday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_thursday_start="00:00:00";
|
|
$ct_thursday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_thursday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_thursday_stop=$strow[0];
|
|
$start_time_ary[4]=$ct_thursday_start;
|
|
$stop_time_ary[4]=$ct_thursday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=4 and date_format(call_date, '%H:%i:%s')>='$ct_thursday_start' and date_format(call_date, '%H:%i:%s')<='$ct_thursday_stop') or ";
|
|
|
|
if ($shift_row["ct_friday_start"]!=$shift_row["ct_friday_stop"]) {
|
|
$friday_start_time=substr("0000".$shift_row["ct_friday_start"], -4);
|
|
$friday_stop_time=substr("0000".$shift_row["ct_friday_stop"], -4);
|
|
$ct_friday_start=substr($friday_start_time,0,2).":".substr($friday_start_time,2,2).":00";
|
|
$ct_friday_stop=substr($friday_stop_time,0,2).":".substr($friday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_friday_start"]!="2400") {
|
|
$ct_friday_start=$ct_default_start;
|
|
$ct_friday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_friday_start="00:00:00";
|
|
$ct_friday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_friday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_friday_stop=$strow[0];
|
|
$start_time_ary[5]=$ct_friday_start;
|
|
$stop_time_ary[5]=$ct_friday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=5 and date_format(call_date, '%H:%i:%s')>='$ct_friday_start' and date_format(call_date, '%H:%i:%s')<='$ct_friday_stop') or ";
|
|
|
|
if ($shift_row["ct_saturday_start"]!=$shift_row["ct_saturday_stop"]) {
|
|
$saturday_start_time=substr("0000".$shift_row["ct_saturday_start"], -4);
|
|
$saturday_stop_time=substr("0000".$shift_row["ct_saturday_stop"], -4);
|
|
$ct_saturday_start=substr($saturday_start_time,0,2).":".substr($saturday_start_time,2,2).":00";
|
|
$ct_saturday_stop=substr($saturday_stop_time,0,2).":".substr($saturday_stop_time,2,2).":00";
|
|
} else if ($shift_row["ct_saturday_start"]!="2400") {
|
|
$ct_saturday_start=$ct_default_start;
|
|
$ct_saturday_stop=$ct_default_stop;
|
|
} else {
|
|
$ct_saturday_start="00:00:00";
|
|
$ct_saturday_stop=1;
|
|
}
|
|
$stop_time_stmt="select TIMEDIFF('$ct_saturday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
|
|
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
|
|
$strow=mysql_fetch_row($stop_time_rslt);
|
|
$ct_saturday_stop=$strow[0];
|
|
$start_time_ary[6]=$ct_saturday_start;
|
|
$stop_time_ary[6]=$ct_saturday_stop;
|
|
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=6 and date_format(call_date, '%H:%i:%s')>='$ct_saturday_start' and date_format(call_date, '%H:%i:%s')<='$ct_saturday_stop') or ";
|
|
|
|
$query_time_stmt="select date_format('$query_date', '%w'), date_format('$end_date', '%w')";
|
|
$query_time_rslt=mysql_query($query_time_stmt, $link);
|
|
$qrow=mysql_fetch_row($query_time_rslt);
|
|
$time_BEGIN=$start_time_ary[$qrow[0]];
|
|
$time_END=$stop_time_ary[$qrow[0]];
|
|
#$time_BEGIN="00:00:00"; # Need this so the $SQepoch value can be tweaked per day (i.e. only adding the hours for the start time);
|
|
|
|
$query_date_BEGIN = "$query_date ".$time_BEGIN;
|
|
$query_date_END = "$end_date ".$time_END;
|
|
RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END); # Only calling it here to get the DURATIONday, EQepoch, and intial SQepoch
|
|
# Will be called repeatedly for each day
|
|
|
|
$big_shift_time_SQL_clause=preg_replace('/\sor\s$/', '', $big_shift_time_SQL_clause);
|
|
$big_shift_time_SQL_clause=" and ($big_shift_time_SQL_clause)";
|
|
#echo $big_shift_time_SQL_clause;
|
|
#print_r($start_time_ary); echo "<BR>";
|
|
#print_r($stop_time_ary); echo "<BR>";
|
|
} else {
|
|
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END);
|
|
}
|
|
|
|
$MAIN.="Inbound Daily Report $NOW_TIME\n";
|
|
$MAIN.="Selected in-groups: $group_name_str\n";
|
|
if ($shift && $IDR_calltime_available) {$MAIN.="Selected shift: $shift\n";}
|
|
$MAIN.="Time range $DURATIONday days: $query_date_BEGIN to $query_date_END";
|
|
if ($shift && $IDR_calltime_available) {$MAIN.="for $shift shift";}
|
|
$MAIN.="\n\n";
|
|
#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
|
|
$CSV_text.="\"Inbound Daily Report\",\"$NOW_TIME\"\n";
|
|
$CSV_text.="Selected in-groups: $group_name_str\n";
|
|
if ($shift && $IDR_calltime_available) {$CSV_text.="Selected shift: $shift\n";}
|
|
$CSV_text.="\"Time range $DURATIONday days:\",\"$query_date_BEGIN to $query_date_END\"";
|
|
if ($shift && $IDR_calltime_available) {$CSV_text.="for $shift shift";}
|
|
$CSV_text.="\n\n";
|
|
|
|
if ($show_disposition_statuses) {
|
|
$dispo_stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ") $big_shift_time_SQL_clause order by status;";
|
|
#echo $dispo_stmt."<BR>";
|
|
$dispo_rslt=mysql_query($dispo_stmt, $link);
|
|
$dispo_str="";
|
|
$s=0;
|
|
while($dispo_row=mysql_fetch_row($dispo_rslt)) {
|
|
$status_array[$s][0]="$dispo_row[0]";
|
|
$status_array[$s][1]="";
|
|
$dispo_str.="'$dispo_row[0]',";
|
|
$stat_stmt="select distinct status, status_name from vicidial_statuses where status='$dispo_row[0]' UNION select distinct status, status_name from vicidial_campaign_statuses where status='$dispo_row[0]' order by status;";
|
|
#echo $stat_stmt."<BR>";
|
|
$stat_rslt=mysql_query($stat_stmt, $link);
|
|
while ($stat_row=mysql_fetch_array($stat_rslt)) {
|
|
$status_array[$s][1]=$stat_row["status_name"];
|
|
}
|
|
$s++;
|
|
}
|
|
$dispo_str=substr($dispo_str,0,-1);
|
|
asort($status_array);
|
|
#print_r($status_array);
|
|
# if (strlen($dispo_str)>0) {
|
|
# }
|
|
}
|
|
|
|
$d=0; $q=0; $hr=0; $shift_hrs=0;
|
|
while ($d < $DURATIONday)
|
|
{
|
|
$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600));
|
|
|
|
if ($shift && $shift!="ALL" && $RECALC==1)
|
|
{
|
|
# Need to get current day, hours for that day (hpd)
|
|
$current_dayofweek=date("w", $dSQepoch);
|
|
$time_BEGIN=$start_time_ary[$current_dayofweek];
|
|
$time_END=$stop_time_ary[$current_dayofweek];
|
|
HourDifference($time_BEGIN, $time_END); # new hpd
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
RecalculateEpochs($query_date_BEGIN, $query_date_END);
|
|
$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600) + ($shift_hrs * 3600) );
|
|
#echo " --- NEW DAY: $query_date_BEGIN / $query_date_END --- <BR>";
|
|
$RECALC=0;
|
|
}
|
|
|
|
|
|
if ($hourly_breakdown)
|
|
{
|
|
$dEQepoch = $dSQepoch+3599;
|
|
}
|
|
else
|
|
{
|
|
$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) + ($hr * 3600)) );
|
|
if ($EQsec < $SQsec)
|
|
{
|
|
$dEQepoch = ($dEQepoch + 86400);
|
|
}
|
|
}
|
|
|
|
#echo "$dSQepoch - $dEQepoch, ".date("Y-m-d H:i:s", $dSQepoch)." - ".date("Y-m-d H:i:s", $dEQepoch).", ".date("D", $dSQepoch)." - $hpd hours - shift starts at $shift_hrs:00:00<BR>";
|
|
$daySTART[$q] = date("Y-m-d H:i:s", $dSQepoch);
|
|
$dayEND[$q] = date("Y-m-d H:i:s", $dEQepoch);
|
|
|
|
if ($hr>=($hpd-1) || !$hourly_breakdown)
|
|
{
|
|
$d++;
|
|
$hr=0;
|
|
if (date("H:i:s", $dEQepoch)>$time_END)
|
|
{
|
|
$dayEND[$q] = date("Y-m-d ", $dEQepoch).$time_END;
|
|
}
|
|
$RECALC=1;
|
|
}
|
|
else
|
|
{
|
|
$hr++;
|
|
}
|
|
#$MAIN.="$daySTART[$q] - $dayEND[$q] | $SQepochDAY,".date("Y-m-d H:i:s",$SQepochDAY)."\n";
|
|
$q++;
|
|
|
|
}
|
|
$prev_week=$daySTART[0];
|
|
$prev_month=$daySTART[0];
|
|
$prev_qtr=$daySTART[0];
|
|
##########################################################################
|
|
######### CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
|
|
|
|
### BUILD HOUR:MIN DISPLAY ARRAY ###
|
|
$i=0;
|
|
$h=4;
|
|
$j=0;
|
|
$Zhour=1;
|
|
$active_time=0;
|
|
$hour = ($SQtime_ARY[0] - 1);
|
|
$startSEC = ($SQsec - 900);
|
|
$endSEC = ($SQsec - 1);
|
|
if ($SQtime_ARY[1] > 14)
|
|
{
|
|
$h=1;
|
|
$hour++;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
}
|
|
if ($SQtime_ARY[1] > 29) {$h=2;}
|
|
if ($SQtime_ARY[1] > 44) {$h=3;}
|
|
while ($i < 96)
|
|
{
|
|
$startSEC = ($startSEC + 900);
|
|
$endSEC = ($endSEC + 900);
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
if ($Zhour == '00')
|
|
{
|
|
$startSEC=0;
|
|
$endSEC=899;
|
|
}
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$Stime="$hour:00";
|
|
$Etime="$hour:15";
|
|
$time = "+$Stime-$Etime+";
|
|
}
|
|
if ($h == 1)
|
|
{
|
|
$Stime="$hour:15";
|
|
$Etime="$hour:30";
|
|
$time = " $Stime-$Etime ";
|
|
}
|
|
if ($h == 2)
|
|
{
|
|
$Stime="$hour:30";
|
|
$Etime="$hour:45";
|
|
$time = " $Stime-$Etime ";
|
|
}
|
|
if ($h == 3)
|
|
{
|
|
$Zhour=$hour;
|
|
$Zhour++;
|
|
if ($Zhour < 10) {$Zhour = "0$Zhour";}
|
|
if ($Zhour == 24) {$Zhour = "00";}
|
|
$Stime="$hour:45";
|
|
$Etime="$Zhour:00";
|
|
$time = " $Stime-$Etime ";
|
|
if ($Zhour == '00')
|
|
{$hour = ($Zhour - 1);}
|
|
}
|
|
|
|
if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or
|
|
( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or
|
|
( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
|
|
{
|
|
$HMdisplay[$j] = $time;
|
|
$HMstart[$j] = $Stime;
|
|
$HMend[$j] = $Etime;
|
|
$HMSepoch[$j] = $startSEC;
|
|
$HMEepoch[$j] = $endSEC;
|
|
|
|
$j++;
|
|
}
|
|
|
|
$h++;
|
|
$i++;
|
|
}
|
|
|
|
$TOTintervals = $q;
|
|
|
|
|
|
### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
|
|
$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date,user from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ");";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$records_to_grab = mysql_num_rows($rslt);
|
|
$i=0;
|
|
$fTOTAL_agents=array();
|
|
if($hourly_breakdown) {$epoch_interval=3600;} else {$epoch_interval=86400;}
|
|
while ($i < $records_to_grab)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$qs[$i] = $row[0];
|
|
$dt[$i] = 0;
|
|
$ut[$i] = ($row[1] - $SQepochDAY);
|
|
while($ut[$i] >= $epoch_interval)
|
|
{
|
|
$ut[$i] = ($ut[$i] - $epoch_interval);
|
|
$dt[$i]++;
|
|
}
|
|
if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
|
|
{
|
|
$dt[$i] = ($dt[$i] - 1);
|
|
}
|
|
$ls[$i] = $row[2];
|
|
$st[$i] = $row[3];
|
|
$tr[$i] = $row[4];
|
|
$at[$i] = $row[5]; # Actual time
|
|
if ($row[6]!="VDCL" && $row[6]!="") {$ag[$i] = $row[6];} # User
|
|
# $fTOTAL_agents["$row[6]"]++;
|
|
# $ASCII_text.= "$qs[$i] | $dt[$i] - $row[1] | $ut[$i] | $ls[$i] | $st[$i] | $tr[$i] | $at[$i]\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
|
|
$MT[0]='0';
|
|
$totCALLS=0;
|
|
$totDROPS=0;
|
|
$totQUEUE=0;
|
|
$totCALLSsec=0;
|
|
$totDROPSsec=0;
|
|
$totQUEUEsec=0;
|
|
$totCALLSmax=0;
|
|
$totDROPSmax=0;
|
|
$totQUEUEmax=0;
|
|
$totCALLSdate=$MT;
|
|
$totDROPSdate=$MT;
|
|
$totQUEUEdate=$MT;
|
|
$qrtCALLS=$MT;
|
|
$qrtDROPS=$MT;
|
|
$qrtQUEUE=$MT;
|
|
$qrtCALLSsec=$MT;
|
|
$qrtDROPSsec=$MT;
|
|
$qrtQUEUEsec=$MT;
|
|
$qrtCALLSavg=$MT;
|
|
$qrtDROPSavg=$MT;
|
|
$qrtQUEUEavg=$MT;
|
|
$qrtCALLSmax=$MT;
|
|
$qrtDROPSmax=$MT;
|
|
$qrtQUEUEmax=$MT;
|
|
|
|
$totABANDONSdate=$MT;
|
|
$totANSWERSdate=$MT;
|
|
|
|
$totANSWERS=0;
|
|
$totAGENTS=0;
|
|
$totABANDONS=0;
|
|
$totANSWERSsec=0;
|
|
$totABANDONSsec=0;
|
|
$totANSWERSspeed=0;
|
|
$totSTATUSES=array();
|
|
|
|
$FtotANSWERS=0;
|
|
$FtotAGENTS=count(array_count_values($ag));
|
|
$FtotABANDONS=0;
|
|
$FtotANSWERSsec=0;
|
|
$FtotABANDONSsec=0;
|
|
$FtotANSWERSspeed=0;
|
|
|
|
$j=0;
|
|
while ($j < $TOTintervals)
|
|
{
|
|
# $jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
|
|
# $Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
|
|
# $qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
|
|
# $qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
|
|
# $qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
|
|
$totABANDONSdate[$j]=0;
|
|
$totABANDONSsecdate[$j]=0;
|
|
$totANSWERSdate[$j]=0;
|
|
$totANSWERSsecdate[$j]=0;
|
|
$totANSWERSspeeddate[$j]=0;
|
|
$i=0;
|
|
$agents_array=array();
|
|
while ($i < $records_to_grab)
|
|
{
|
|
if ( ($at[$i] >= $daySTART[$j]) and ($at[$i] <= $dayEND[$j]) )
|
|
{
|
|
$totCALLS++;
|
|
$totCALLSsec = ($totCALLSsec + $ls[$i]);
|
|
$totCALLSsecDATE[$j] = ($totCALLSsecDATE[$j] + $ls[$i]);
|
|
# $qrtCALLS[$j]++;
|
|
# $qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
|
|
# $dtt = $dt[$i];
|
|
$totCALLSdate[$j]++;
|
|
# $totAGENTSdate[$j]=$ag[$i];
|
|
if ($ag[$i]!="VDCL" && $ag[$i]!="") {$totAGENTSdate[$j][$ag[$i]]++;}
|
|
|
|
$totSTATUSES[$st[$i]]++;
|
|
$totSTATUSESdate[$j][$st[$i]]++;
|
|
|
|
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
|
|
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
|
|
if (preg_match('/ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS/', $tr[$i]))
|
|
{
|
|
$totABANDONSdate[$j]++;
|
|
$totABANDONSsecdate[$j]+=$ls[$i];
|
|
$FtotABANDONS++;
|
|
$FtotABANDONSsec+=$ls[$i];
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSdate[$j]++;
|
|
if (($ls[$i]-$qs[$i]-15)>0) { ## Patch by Joe J - can cause negative time values if removed.
|
|
$totANSWERSsecdate[$j]+=($ls[$i]-$qs[$i]-15);
|
|
$FtotANSWERSsec+=($ls[$i]-$qs[$i]-15);
|
|
}
|
|
$totANSWERSspeeddate[$j]+=$qs[$i];
|
|
$FtotANSWERS++;
|
|
$FtotANSWERSspeeddate+=$qs[$i];
|
|
}
|
|
if (preg_match('/DROP/',$st[$i]))
|
|
{
|
|
$totDROPS++;
|
|
$totDROPSsec = ($totDROPSsec + $ls[$i]);
|
|
$totDROPSsecDATE[$j] = ($totDROPSsecDATE[$j] + $ls[$i]);
|
|
# $qrtDROPS[$j]++;
|
|
# $qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
|
|
$totDROPSdate[$j]++;
|
|
# if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
|
|
# if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
|
|
}
|
|
if ($qs[$i] > 0)
|
|
{
|
|
$totQUEUE++;
|
|
$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
|
|
$totQUEUEsecDATE[$j] = ($totQUEUEsecDATE[$j] + $qs[$i]);
|
|
# $qrtQUEUE[$j]++;
|
|
# $qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
|
|
$totQUEUEdate[$j]++;
|
|
# if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
|
|
# if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
|
|
}
|
|
/*
|
|
if ($qs[$i] == 0) {$hd__0[$j]++;}
|
|
if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
|
|
if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
|
|
if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
|
|
if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
|
|
if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
|
|
if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
|
|
if ($qs[$i] > 120) {$hd121[$j]++;}
|
|
*/
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
$j++;
|
|
}
|
|
|
|
|
|
###################################################
|
|
### TOTALS SUMMARY SECTION ###
|
|
$MAINH="+-------------------------------------------+---------+----------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+";
|
|
$MAIN1="| | TOTAL | TOTAL | TOTAL | TOTAL | TOTAL | AVG | AVG | AVG | TOTAL | TOTAL | TOTAL |";
|
|
$MAIN2="| SHIFT | CALLS | CALLS | AGENTS | CALLS | ABANDON | ABANDON | ANSWER | TALK | TALK | WRAP | CALL |";
|
|
$MAIN3="| DATE-TIME RANGE | OFFERED | ANSWERED | ANSWERED | ABANDONED | PERCENT | TIME | SPEED | TIME | TIME | TIME | TIME |";
|
|
$CSV_text1="";
|
|
$CSV_text2="";
|
|
$CSV_text3="";
|
|
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$status_name=explode(" ", $status_array[$s][1]);
|
|
for ($j=2; $j<count($status_name); $j++) {
|
|
$status_name[1].=" $status_name[$j]";
|
|
}
|
|
$MAINH.="------------+";
|
|
$MAIN1.=" ".sprintf("%-10s", strtoupper($status_array[$s][0]))." |";
|
|
$MAIN2.=" ".sprintf("%-10s", substr($status_name[0],0,10))." |";
|
|
$MAIN3.=" ".sprintf("%-10s", substr($status_name[1],0,10))." |";
|
|
$CSV_text1.=",\"".strtoupper($status_array[$s][0])."\"";
|
|
$CSV_text2.=",\"$status_name[0]\"";
|
|
$CSV_text3.=",\"$status_name[1]\"";
|
|
}
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="$MAIN1\n";
|
|
$ASCII_text.="$MAIN2\n";
|
|
$ASCII_text.="$MAIN3\n";
|
|
$ASCII_text.="$MAINH\n";
|
|
|
|
$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"$CSV_text1\n";
|
|
$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"AGENTS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"$CSV_text2\n";
|
|
$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"$CSV_text3\n";
|
|
|
|
##########################
|
|
$JS_text="<script language='Javascript'>\n";
|
|
$JS_onload="onload = function() {\n";
|
|
$graph_stats=array();
|
|
$mtd_graph_stats=array();
|
|
$wtd_graph_stats=array();
|
|
$qtd_graph_stats=array();
|
|
$da=0; $wa=0; $ma=0; $qa=0;
|
|
$max_offered=1;
|
|
$max_answered=1;
|
|
$max_agents=1;
|
|
$max_abandoned=1;
|
|
$max_abandonpct=1;
|
|
$max_avgabandontime=1;
|
|
$max_avganswerspeed=1;
|
|
$max_avgtalktime=1;
|
|
$max_totaltalktime=1;
|
|
$max_totalwraptime=1;
|
|
$max_totalcalltime=1;
|
|
$max_wtd_offered=1;
|
|
$max_wtd_answered=1;
|
|
$max_wtd_agents=1;
|
|
$max_wtd_abandoned=1;
|
|
$max_wtd_abandonpct=1;
|
|
$max_wtd_avgabandontime=1;
|
|
$max_wtd_avganswerspeed=1;
|
|
$max_wtd_avgtalktime=1;
|
|
$max_wtd_totaltalktime=1;
|
|
$max_wtd_totalwraptime=1;
|
|
$max_wtd_totalcalltime=1;
|
|
$max_mtd_offered=1;
|
|
$max_mtd_answered=1;
|
|
$max_mtd_abandoned=1;
|
|
$max_mtd_agents=1;
|
|
$max_mtd_abandonpct=1;
|
|
$max_mtd_avgabandontime=1;
|
|
$max_mtd_avganswerspeed=1;
|
|
$max_mtd_avgtalktime=1;
|
|
$max_mtd_totaltalktime=1;
|
|
$max_mtd_totalwraptime=1;
|
|
$max_mtd_totalcalltime=1;
|
|
$max_qtd_offered=1;
|
|
$max_qtd_answered=1;
|
|
$max_qtd_abandoned=1;
|
|
$max_qtd_agents=1;
|
|
$max_qtd_abandonpct=1;
|
|
$max_qtd_avgabandontime=1;
|
|
$max_qtd_avganswerspeed=1;
|
|
$max_qtd_avgtalktime=1;
|
|
$max_qtd_totaltalktime=1;
|
|
$max_qtd_totalwraptime=1;
|
|
$max_qtd_totalcalltime=1;
|
|
$GRAPH="<a name='multigroup_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='multigroup_graph1'><a href='#' onClick=\"DrawGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph2'><a href='#' onClick=\"DrawGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph11'><a href='#' onClick=\"DrawGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph3'><a href='#' onClick=\"DrawGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph4'><a href='#' onClick=\"DrawGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph5'><a href='#' onClick=\"DrawGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph6'><a href='#' onClick=\"DrawGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph7'><a href='#' onClick=\"DrawGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph8'><a href='#' onClick=\"DrawGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph9'><a href='#' onClick=\"DrawGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph10'><a href='#' onClick=\"DrawGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$MTD_GRAPH="<BR><BR><a name='MTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='MTD_graph1'><a href='#' onClick=\"DrawMTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph2'><a href='#' onClick=\"DrawMTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph11'><a href='#' onClick=\"DrawMTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph3'><a href='#' onClick=\"DrawMTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph4'><a href='#' onClick=\"DrawMTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph5'><a href='#' onClick=\"DrawMTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph6'><a href='#' onClick=\"DrawMTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph7'><a href='#' onClick=\"DrawMTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph8'><a href='#' onClick=\"DrawMTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph9'><a href='#' onClick=\"DrawMTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph10'><a href='#' onClick=\"DrawMTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='MTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$WTD_GRAPH="<BR><BR><a name='WTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='WTD_graph1'><a href='#' onClick=\"DrawWTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph2'><a href='#' onClick=\"DrawWTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph11'><a href='#' onClick=\"DrawWTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph3'><a href='#' onClick=\"DrawWTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph4'><a href='#' onClick=\"DrawWTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph5'><a href='#' onClick=\"DrawWTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph6'><a href='#' onClick=\"DrawWTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph7'><a href='#' onClick=\"DrawWTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph8'><a href='#' onClick=\"DrawWTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph9'><a href='#' onClick=\"DrawWTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph10'><a href='#' onClick=\"DrawWTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='WTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$QTD_GRAPH="<BR><BR><a name='QTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='QTD_graph1'><a href='#' onClick=\"DrawQTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph2'><a href='#' onClick=\"DrawQTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph11'><a href='#' onClick=\"DrawQTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph3'><a href='#' onClick=\"DrawQTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph4'><a href='#' onClick=\"DrawQTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph5'><a href='#' onClick=\"DrawQTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph6'><a href='#' onClick=\"DrawQTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph7'><a href='#' onClick=\"DrawQTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph8'><a href='#' onClick=\"DrawQTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph9'><a href='#' onClick=\"DrawQTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph10'><a href='#' onClick=\"DrawQTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='QTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
|
|
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>DAILY RPT - $query_date_BEGIN to $query_date_END</caption><tr><th class='thgraph' scope='col'>DATE/TIME RANGE</th>";
|
|
$OFFERED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS OFFERED</th></tr>";
|
|
$ANSWERED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS ANSWERED </th></tr>";
|
|
$AGENTS_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL AGENTS ANSWERED </th></tr>";
|
|
$ABANDONED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS ABANDONED</th></tr>";
|
|
$ABANDONPCT_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL ABANDON PERCENT</th></tr>";
|
|
$AVGABANDONTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG ABANDON TIME</th></tr>";
|
|
$AVGANSWERSPEED_graph=$graph_header."<th class='thgraph' scope='col'>AVG ANSWER SPEED</th></tr>";
|
|
$AVGTALKTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG TALK TIME</th></tr>";
|
|
$TOTALTALKTIME_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL TALK TIME</th></tr>";
|
|
$TOTALWRAPTIME_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL WRAP TIME</th></tr>";
|
|
$TOTALCALLTIME_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALL TIME</th></tr>";
|
|
##########################
|
|
|
|
$totCALLSwtd=0;
|
|
$totANSWERSwtd=0;
|
|
$totAGENTSwtd=0; $AGENTS_wtd_array=array();
|
|
$totANSWERSsecwtd=0;
|
|
$totANSWERSspeedwtd=0;
|
|
$totABANDONSwtd=0;
|
|
$totABANDONSsecwtd=0;
|
|
$totSTATUSESwtd=array();
|
|
|
|
$totCALLSmtd=0;
|
|
$totANSWERSmtd=0;
|
|
$totAGENTSmtd=0; $AGENTS_mtd_array=array();
|
|
$totANSWERSsecmtd=0;
|
|
$totANSWERSspeedmtd=0;
|
|
$totABANDONSmtd=0;
|
|
$totABANDONSsecmtd=0;
|
|
$totSTATUSESmtd=array();
|
|
|
|
$totCALLSqtd=0;
|
|
$totANSWERSqtd=0;
|
|
$totAGENTSqtd=0; $AGENTS_qtd_array=array();
|
|
$totANSWERSsecqtd=0;
|
|
$totANSWERSspeedqtd=0;
|
|
$totABANDONSqtd=0;
|
|
$totABANDONSsecqtd=0;
|
|
$totSTATUSESqtd=array();
|
|
|
|
$d=0;
|
|
while ($d < $TOTintervals)
|
|
{
|
|
if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
|
|
if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
|
|
if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
|
|
|
|
if ($totDROPSdate[$d] > 0)
|
|
{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totDROPSpctDATE[$d] = 0;}
|
|
$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
|
|
if ($totQUEUEdate[$d] > 0)
|
|
{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totQUEUEpctDATE[$d] = 0;}
|
|
$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);
|
|
|
|
if ($totDROPSsecDATE[$d] > 0)
|
|
{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
|
|
else {$totDROPSavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
|
|
else {$totQUEUEavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
|
|
else {$totQUEUEtotDATE[$d] = 0;}
|
|
|
|
if ($totCALLSsecDATE[$d] > 0)
|
|
{
|
|
$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
|
|
|
|
$totTIME_M = ($totCALLSsecDATE[$d] / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%8s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavgDATE[$d] = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
$totCALLSdate[$d] = sprintf("%7s", $totCALLSdate[$d]);
|
|
|
|
|
|
if ($totCALLSdate[$d]>0)
|
|
{
|
|
$totABANDONSpctDATE[$d] = sprintf("%7.2f", (100*$totABANDONSdate[$d]/$totCALLSdate[$d]));
|
|
}
|
|
else
|
|
{
|
|
$totCALLSdate[$d]=" 0";
|
|
$totABANDONSpctDATE[$d] = " 0.0";
|
|
}
|
|
if ($totABANDONSdate[$d]>0)
|
|
{
|
|
$totABANDONSavgTIME[$d] = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecdate[$d]/$totABANDONSdate[$d]))));
|
|
if (round($totABANDONSsecdate[$d]/$totABANDONSdate[$d])>$max_avgabandontime) {$max_avgabandontime=round($totABANDONSsecdate[$d]/$totABANDONSdate[$d]);}
|
|
$graph_stats[$d][11]=round($totABANDONSsecdate[$d]/$totABANDONSdate[$d]);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSdate[$d]="0";
|
|
$totABANDONSavgTIME[$d] = " 00:00";
|
|
$graph_stats[$d][11]=0;
|
|
}
|
|
if ($totANSWERSdate[$d]>0)
|
|
{
|
|
$totANSWERSavgspeedTIME[$d] = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d]))));
|
|
$totANSWERSavgTIME[$d] = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecdate[$d]/$totANSWERSdate[$d]))));
|
|
if (round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d])>$max_avganswerspeed) {$max_avganswerspeed=round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d]);}
|
|
$graph_stats[$d][12]=round($totANSWERSspeeddate[$d]/$totANSWERSdate[$d]);
|
|
$graph_stats[$d][16]=round($totANSWERSsecdate[$d]/$totANSWERSdate[$d]);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSdate[$d]="0";
|
|
$totANSWERSavgspeedTIME[$d] = " 00:00";
|
|
$totANSWERSavgTIME[$d] = " 00:00";
|
|
$graph_stats[$d][12]=0;
|
|
$graph_stats[$d][16]=0;
|
|
}
|
|
$totANSWERStalkTIME[$d] = sprintf("%10s", floor($totANSWERSsecdate[$d]/3600).date(":i:s", mktime(0, 0, $totANSWERSsecdate[$d])));
|
|
$totANSWERSwrapTIME[$d] = sprintf("%10s", floor(($totANSWERSdate[$d]*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSdate[$d]*15))));
|
|
if (($totANSWERSdate[$d]*15)>$max_totalwraptime) {$max_totalwraptime=($totANSWERSdate[$d]*15);}
|
|
$graph_stats[$d][13]=($totANSWERSdate[$d]*15);
|
|
$graph_stats[$d][14]=($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15));
|
|
$graph_stats[$d][15]=$totANSWERSsecdate[$d];
|
|
|
|
$totANSWERStotTIME[$d] = sprintf("%10s", floor(($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15)))));
|
|
$totANSWERSdate[$d] = sprintf("%8s", $totANSWERSdate[$d]);
|
|
$totABANDONSdate[$d] = sprintf("%9s", $totABANDONSdate[$d]);
|
|
|
|
if (date("w", strtotime($daySTART[$d]))==0 && date("w", strtotime($daySTART[$d-1]))!=0 && $d>0)
|
|
{ # 2nd date/"w" check is for DST
|
|
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
|
if ($totCALLSwtd>0)
|
|
{
|
|
$totABANDONSpctwtd = sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctwtd = " 0.0";
|
|
}
|
|
if ($totABANDONSwtd>0)
|
|
{
|
|
$totABANDONSavgTIMEwtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
|
|
if (round($totABANDONSsecwtd/$totABANDONSwtd)>$max_wtd_avgabandontime) {$max_wtd_avgabandontime=round($totABANDONSsecwtd/$totABANDONSwtd);}
|
|
$wtd_graph_stats[$wa][11]=round($totABANDONSsecwtd/$totABANDONSwtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEwtd = " 00:00";
|
|
$wtd_graph_stats[$wa][11]=0;
|
|
}
|
|
if ($totANSWERSwtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEwtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
|
|
$totANSWERSavgTIMEwtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
|
|
if (round($totANSWERSspeedwtd/$totANSWERSwtd)>$max_wtd_avganswerspeed) {$max_wtd_avganswerspeed=round($totANSWERSspeedwtd/$totANSWERSwtd);}
|
|
$wtd_graph_stats[$wa][12]=round($totANSWERSspeedwtd/$totANSWERSwtd);
|
|
$wtd_graph_stats[$wa][16]=round($totANSWERSsecwtd/$totANSWERSwtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEwtd = " 00:00";
|
|
$totANSWERSavgTIMEwtd = " 00:00";
|
|
$wtd_graph_stats[$wa][12]=0;
|
|
$wtd_graph_stats[$wa][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEwtd = sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
|
|
$totANSWERSwrapTIMEwtd = sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
|
|
if (($totANSWERSwtd*15)>$max_wtd_totalwraptime) {$max_wtd_totalwraptime=($totANSWERSwtd*15);}
|
|
$wtd_graph_stats[$wa][13]=($totANSWERSwtd*15);
|
|
$wtd_graph_stats[$wa][14]=($totANSWERSsecwtd+($totANSWERSwtd*15));
|
|
$wtd_graph_stats[$wa][15]=$totANSWERSsecwtd;
|
|
$totANSWERStotTIMEwtd = sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
|
|
# $totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
|
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
|
$totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
|
$totANSWERSwtd = sprintf("%8s", $totANSWERSwtd);
|
|
$totABANDONSwtd = sprintf("%9s", $totABANDONSwtd);
|
|
$totCALLSwtd = sprintf("%7s", $totCALLSwtd);
|
|
|
|
if (trim($totCALLSwtd)>$max_wtd_offered) {$max_wtd_offered=trim($totCALLSwtd);}
|
|
if (trim($totANSWERSwtd)>$max_wtd_answered) {$max_wtd_answered=trim($totANSWERSwtd);}
|
|
if (trim($totAGENTSwtd)>$max_wtd_agents) {$max_wtd_agents=trim($totAGENTSwtd);}
|
|
if (trim($totABANDONSwtd)>$max_wtd_abandoned) {$max_wtd_abandoned=trim($totABANDONSwtd);}
|
|
if (trim($totABANDONSpctwtd)>$max_wtd_abandonpct) {$max_wtd_abandonpct=trim($totABANDONSpctwtd);}
|
|
|
|
if (round($totANSWERSsecwtd/$totANSWERSwtd)>$max_wtd_avgtalktime) {$max_wtd_avgtalktime=round($totANSWERSsecwtd/$totANSWERSwtd);}
|
|
if (trim($totANSWERSsecwtd)>$max_wtd_totaltalktime) {$max_wtd_totaltalktime=trim($totANSWERSsecwtd);}
|
|
if (trim($totANSWERSsecwtd+($totANSWERSwtd*15))>$max_wtd_totalcalltime) {$max_wtd_totalcalltime=trim($totANSWERSsecwtd+($totANSWERSwtd*15));}
|
|
$week=date("W", strtotime($dayEND[$d-1]));
|
|
$year=substr($dayEND[$d-1],0,4);
|
|
$wtd_graph_stats[$wa][0]="Week $week, $year";
|
|
$wtd_graph_stats[$wa][1]=trim($totCALLSwtd);
|
|
$wtd_graph_stats[$wa][2]=trim($totANSWERSwtd);
|
|
$wtd_graph_stats[$wa][3]=trim($totABANDONSwtd);
|
|
$wtd_graph_stats[$wa][4]=trim($totABANDONSpctwtd);
|
|
$wtd_graph_stats[$wa][5]=trim($totABANDONSavgTIMEwtd);
|
|
$wtd_graph_stats[$wa][6]=trim($totANSWERSavgspeedTIMEwtd);
|
|
$wtd_graph_stats[$wa][7]=trim($totANSWERSavgTIMEwtd);
|
|
$wtd_graph_stats[$wa][8]=trim($totANSWERStalkTIMEwtd);
|
|
$wtd_graph_stats[$wa][9]=trim($totANSWERSwrapTIMEwtd);
|
|
$wtd_graph_stats[$wa][10]=trim($totANSWERStotTIMEwtd);
|
|
$wtd_graph_stats[$wa][17]=trim($totAGENTSwtd);
|
|
$wa++;
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totAGENTSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
|
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totAGENTSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
$ASCII_text.="$MAINH\n";
|
|
|
|
$totCALLSwtd=0;
|
|
$totANSWERSwtd=0;
|
|
$AGENTS_wtd_array=array();
|
|
$totANSWERSsecwtd=0;
|
|
$totANSWERSspeedwtd=0;
|
|
$totABANDONSwtd=0;
|
|
$totABANDONSsecwtd=0;
|
|
$totSTATUSESwtd=array();
|
|
}
|
|
|
|
if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1)
|
|
{
|
|
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
|
if ($totCALLSmtd>0)
|
|
{
|
|
$totABANDONSpctmtd = sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctmtd = " 0.0";
|
|
}
|
|
if ($totABANDONSmtd>0)
|
|
{
|
|
$totABANDONSavgTIMEmtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
|
|
if (round($totABANDONSsecmtd/$totABANDONSmtd)>$max_mtd_avgabandontime) {$max_mtd_avgabandontime=round($totABANDONSsecmtd/$totABANDONSmtd);}
|
|
$mtd_graph_stats[$ma][11]=round($totABANDONSsecmtd/$totABANDONSmtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEmtd = " 00:00";
|
|
$mtd_graph_stats[$ma][11]=0;
|
|
}
|
|
if ($totANSWERSmtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEmtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
|
|
$totANSWERSavgTIMEmtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
|
|
if (round($totANSWERSspeedmtd/$totANSWERSmtd)>$max_mtd_avganswerspeed) {$max_mtd_avganswerspeed=round($totANSWERSspeedmtd/$totANSWERSmtd);}
|
|
$mtd_graph_stats[$ma][12]=round($totANSWERSspeedmtd/$totANSWERSmtd);
|
|
$mtd_graph_stats[$ma][16]=round($totANSWERSsecmtd/$totANSWERSmtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEmtd = " 00:00";
|
|
$totANSWERSavgTIMEmtd = " 00:00";
|
|
$mtd_graph_stats[$ma][12]=0;
|
|
$mtd_graph_stats[$ma][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEmtd = sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
|
|
$totANSWERSwrapTIMEmtd = sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
|
|
if (($totANSWERSmtd*15)>$max_mtd_totalwraptime) {$max_mtd_totalwraptime=($totANSWERSmtd*15);}
|
|
$mtd_graph_stats[$ma][13]=($totANSWERSmtd*15);
|
|
$mtd_graph_stats[$ma][14]=($totANSWERSsecmtd+($totANSWERSmtd*15));
|
|
$mtd_graph_stats[$ma][15]=$totANSWERSsecmtd;
|
|
$totANSWERStotTIMEmtd = sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
|
|
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
|
$totAGENTSmtd = sprintf("%8s", $totAGENTSmtd);
|
|
$totANSWERSmtd = sprintf("%8s", $totANSWERSmtd);
|
|
$totABANDONSmtd = sprintf("%9s", $totABANDONSmtd);
|
|
$totCALLSmtd = sprintf("%7s", $totCALLSmtd);
|
|
|
|
if (trim($totCALLSmtd)>$max_mtd_offered) {$max_mtd_offered=trim($totCALLSmtd);}
|
|
if (trim($totANSWERSmtd)>$max_mtd_answered) {$max_mtd_answered=trim($totANSWERSmtd);}
|
|
if (trim($totABANDONSmtd)>$max_mtd_abandoned) {$max_mtd_abandoned=trim($totABANDONSmtd);}
|
|
if (trim($totAGENTSmtd)>$max_mtd_agents) {$max_mtd_agents=trim($totAGENTSmtd);}
|
|
if (trim($totABANDONSpctmtd)>$max_mtd_abandonpct) {$max_mtd_abandonpct=trim($totABANDONSpctmtd);}
|
|
if (round($totANSWERSsecmtd/$totANSWERSmtd)>$max_mtd_avgtalktime) {$max_mtd_avgtalktime=round($totANSWERSsecmtd/$totANSWERSmtd);}
|
|
if (trim($totANSWERSsecmtd)>$max_mtd_totaltalktime) {$max_mtd_totaltalktime=trim($totANSWERSsecmtd);}
|
|
if (trim($totANSWERSsecmtd+($totANSWERSmtd*15))>$max_mtd_totalcalltime) {$max_mtd_totalcalltime=trim($totANSWERSsecmtd+($totANSWERSmtd*15));}
|
|
$month=date("F", strtotime($dayEND[$d-1]));
|
|
$year=substr($dayEND[$d-1], 0, 4);
|
|
$mtd_graph_stats[$ma][0]="$month $year";
|
|
$mtd_graph_stats[$ma][1]=trim($totCALLSmtd);
|
|
$mtd_graph_stats[$ma][2]=trim($totANSWERSmtd);
|
|
$mtd_graph_stats[$ma][3]=trim($totABANDONSmtd);
|
|
$mtd_graph_stats[$ma][4]=trim($totABANDONSpctmtd);
|
|
$mtd_graph_stats[$ma][5]=trim($totABANDONSavgTIMEmtd);
|
|
$mtd_graph_stats[$ma][6]=trim($totANSWERSavgspeedTIMEmtd);
|
|
$mtd_graph_stats[$ma][7]=trim($totANSWERSavgTIMEmtd);
|
|
$mtd_graph_stats[$ma][8]=trim($totANSWERStalkTIMEmtd);
|
|
$mtd_graph_stats[$ma][9]=trim($totANSWERSwrapTIMEmtd);
|
|
$mtd_graph_stats[$ma][10]=trim($totANSWERStotTIMEmtd);
|
|
$mtd_graph_stats[$ma][17]=trim($totAGENTSmtd);
|
|
$ma++;
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totAGENTSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
|
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totAGENTSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
$ASCII_text.="$MAINH\n";
|
|
|
|
$totCALLSmtd=0;
|
|
$totANSWERSmtd=0;
|
|
$AGENTS_mtd_array=array();
|
|
$totANSWERSsecmtd=0;
|
|
$totANSWERSspeedmtd=0;
|
|
$totABANDONSmtd=0;
|
|
$totABANDONSsecmtd=0;
|
|
$totSTATUSESmtd=array();
|
|
|
|
if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
|
|
{
|
|
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
|
if ($totCALLSqtd>0)
|
|
{
|
|
$totABANDONSpctqtd = sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctqtd = " 0.0";
|
|
}
|
|
if ($totABANDONSqtd>0)
|
|
{
|
|
$totABANDONSavgTIMEqtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
|
|
if (round($totABANDONSsecqtd/$totABANDONSqtd)>$max_qtd_avgabandontime) {$max_qtd_avgabandontime=round($totABANDONSsecqtd/$totABANDONSqtd);}
|
|
$qtd_graph_stats[$qa][11]=round($totABANDONSsecqtd/$totABANDONSqtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEqtd = " 00:00";
|
|
$qtd_graph_stats[$qa][11]=0;
|
|
}
|
|
if ($totANSWERSqtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEqtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
|
|
$totANSWERSavgTIMEqtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
|
|
if (round($totANSWERSspeedqtd/$totANSWERSqtd)>$max_qtd_avganswerspeed) {$max_qtd_avganswerspeed=round($totANSWERSspeedqtd/$totANSWERSqtd);}
|
|
$qtd_graph_stats[$qa][12]=round($totANSWERSspeedqtd/$totANSWERSqtd);
|
|
$qtd_graph_stats[$qa][16]=round($totANSWERSsecqtd/$totANSWERSqtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEqtd = " 00:00";
|
|
$totANSWERSavgTIMEqtd = " 00:00";
|
|
$qtd_graph_stats[$qa][12]=0;
|
|
$qtd_graph_stats[$qa][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEqtd = sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
|
|
$totANSWERSwrapTIMEqtd = sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
|
|
if (($totANSWERSqtd*15)>$max_qtd_totalwraptime) {$max_qtd_totalwraptime=($totANSWERSqtd*15);}
|
|
$qtd_graph_stats[$qa][13]=($totANSWERSqtd*15);
|
|
$qtd_graph_stats[$qa][14]=($totANSWERSsecqtd+($totANSWERSqtd*15));
|
|
$qtd_graph_stats[$qa][15]=$totANSWERSsecqtd;
|
|
$totANSWERStotTIMEqtd = sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
|
|
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
|
$totAGENTSqtd = sprintf("%8s", $totAGENTSqtd);
|
|
$totANSWERSqtd = sprintf("%8s", $totANSWERSqtd);
|
|
$totABANDONSqtd = sprintf("%9s", $totABANDONSqtd);
|
|
$totCALLSqtd = sprintf("%7s", $totCALLSqtd);
|
|
|
|
if (trim($totCALLSqtd)>$max_qtd_offered) {$max_qtd_offered=trim($totCALLSqtd);}
|
|
if (trim($totANSWERSqtd)>$max_qtd_answered) {$max_qtd_answered=trim($totANSWERSqtd);}
|
|
if (trim($totABANDONSqtd)>$max_qtd_abandoned) {$max_qtd_abandoned=trim($totABANDONSqtd);}
|
|
if (trim($totAGENTSqtd)>$max_qtd_answers) {$max_qtd_answered=trim($totAGENTSqtd);}
|
|
if (trim($totABANDONSpctqtd)>$max_qtd_abandonpct) {$max_qtd_abandonpct=trim($totABANDONSpctqtd);}
|
|
if (round($totANSWERSsecqtd/$totANSWERSqtd)>$max_qtd_avgtalktime) {$max_qtd_avgtalktime=round($totANSWERSsecqtd/$totANSWERSqtd);}
|
|
if (trim($totANSWERSsecqtd)>$max_qtd_totaltalktime) {$max_qtd_totaltalktime=trim($totANSWERSsecqtd);}
|
|
if (trim($totANSWERSsecqtd+($totANSWERSqtd*15))>$max_qtd_totalcalltime) {$max_qtd_totalcalltime=trim($totANSWERSsecqtd+($totANSWERSqtd*15));}
|
|
$month=date("m", strtotime($dayEND[$d]));
|
|
$year=substr($dayEND[$d], 0, 4);
|
|
$qtr4=array(01,02,03);
|
|
$qtr1=array(04,05,06);
|
|
$qtr2=array(07,08,09);
|
|
$qtr3=array(10,11,12);
|
|
if(in_array($month,$qtr1)) {
|
|
$qtr="1st";
|
|
} else if(in_array($month,$qtr2)) {
|
|
$qtr="2nd";
|
|
} else if(in_array($month,$qtr3)) {
|
|
$qtr="3rd";
|
|
} else if(in_array($month,$qtr4)) {
|
|
$qtr="4th";
|
|
}
|
|
$qtd_graph_stats[$qa][0]="$qtr quarter, $year";
|
|
$qtd_graph_stats[$qa][1]=trim($totCALLSqtd);
|
|
$qtd_graph_stats[$qa][2]=trim($totANSWERSqtd);
|
|
$qtd_graph_stats[$qa][3]=trim($totABANDONSqtd);
|
|
$qtd_graph_stats[$qa][4]=trim($totABANDONSpctqtd);
|
|
$qtd_graph_stats[$qa][5]=trim($totABANDONSavgTIMEqtd);
|
|
$qtd_graph_stats[$qa][6]=trim($totANSWERSavgspeedTIMEqtd);
|
|
$qtd_graph_stats[$qa][7]=trim($totANSWERSavgTIMEqtd);
|
|
$qtd_graph_stats[$qa][8]=trim($totANSWERStalkTIMEqtd);
|
|
$qtd_graph_stats[$qa][9]=trim($totANSWERSwrapTIMEqtd);
|
|
$qtd_graph_stats[$qa][10]=trim($totANSWERStotTIMEqtd);
|
|
$qtd_graph_stats[$qa][17]=trim($totAGENTSqtd);
|
|
$qa++;
|
|
|
|
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totAGENTSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
|
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totAGENTSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
$ASCII_text.="$MAINH\n";
|
|
|
|
$totCALLSqtd=0;
|
|
$totANSWERSqtd=0;
|
|
$AGENTS_qtd_array=array();
|
|
$totANSWERSsecqtd=0;
|
|
$totANSWERSspeedqtd=0;
|
|
$totABANDONSqtd=0;
|
|
$totABANDONSsecqtd=0;
|
|
$totSTATUSESqtd=array();
|
|
}
|
|
}
|
|
|
|
$totAGENTSday=sprintf("%8s", count($totAGENTSdate[$d]));
|
|
|
|
$temp_agent_array=array_keys($totAGENTSdate[$d]);
|
|
for ($x=0; $x<count($temp_agent_array); $x++) {
|
|
if ($temp_agent_array[$x]!="") {
|
|
array_push($AGENTS_wtd_array, $temp_agent_array[$x]);
|
|
array_push($AGENTS_mtd_array, $temp_agent_array[$x]);
|
|
array_push($AGENTS_qtd_array, $temp_agent_array[$x]);
|
|
}
|
|
}
|
|
$totCALLSwtd+=$totCALLSdate[$d];
|
|
$totANSWERSwtd+=$totANSWERSdate[$d];
|
|
$totANSWERSsecwtd+=$totANSWERSsecdate[$d];
|
|
$totANSWERSspeedwtd+=$totANSWERSspeeddate[$d];
|
|
$totABANDONSwtd+=$totABANDONSdate[$d];
|
|
$totABANDONSsecwtd+=$totABANDONSsecdate[$d];
|
|
$totCALLSmtd+=$totCALLSdate[$d];
|
|
$totANSWERSmtd+=$totANSWERSdate[$d];
|
|
$totANSWERSsecmtd+=$totANSWERSsecdate[$d];
|
|
$totANSWERSspeedmtd+=$totANSWERSspeeddate[$d];
|
|
$totABANDONSmtd+=$totABANDONSdate[$d];
|
|
$totABANDONSsecmtd+=$totABANDONSsecdate[$d];
|
|
$totCALLSqtd+=$totCALLSdate[$d];
|
|
$totANSWERSqtd+=$totANSWERSdate[$d];
|
|
$totANSWERSsecqtd+=$totANSWERSsecdate[$d];
|
|
$totANSWERSspeedqtd+=$totANSWERSspeeddate[$d];
|
|
$totABANDONSqtd+=$totABANDONSdate[$d];
|
|
$totABANDONSsecqtd+=$totABANDONSsecdate[$d];
|
|
|
|
if (trim($totCALLSdate[$d])>$max_offered) {$max_offered=trim($totCALLSdate[$d]);}
|
|
if (trim($totANSWERSdate[$d])>$max_answered) {$max_answered=trim($totANSWERSdate[$d]);}
|
|
if (trim($totAGENTSday)>$max_agents) {$max_agents=trim($totAGENTSday);}
|
|
if (trim($totABANDONSdate[$d])>$max_abandoned) {$max_abandoned=trim($totABANDONSdate[$d]);}
|
|
if (trim($totABANDONSpctDATE[$d])>$max_abandonpct) {$max_abandonpct=trim($totABANDONSpctDATE[$d]);}
|
|
|
|
if (round($totANSWERSsecdate[$d]/$totANSWERSdate[$d])>$max_avgtalktime) {$max_avgtalktime=round($totANSWERSsecdate[$d]/$totANSWERSdate[$d]);}
|
|
if (trim($totANSWERSsecdate[$d])>$max_totaltalktime) {$max_totaltalktime=trim($totANSWERSsecdate[$d]);}
|
|
if (trim($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15))>$max_totalcalltime) {$max_totalcalltime=trim($totANSWERSsecdate[$d]+($totANSWERSdate[$d]*15));}
|
|
$graph_stats[$d][0]="$daySTART[$d] - $dayEND[$d]";
|
|
$graph_stats[$d][1]=trim($totCALLSdate[$d]);
|
|
$graph_stats[$d][2]=trim($totANSWERSdate[$d]);
|
|
$graph_stats[$d][3]=trim($totABANDONSdate[$d]);
|
|
$graph_stats[$d][4]=trim($totABANDONSpctDATE[$d]);
|
|
$graph_stats[$d][5]=trim($totABANDONSavgTIME[$d]);
|
|
$graph_stats[$d][6]=trim($totANSWERSavgspeedTIME[$d]);
|
|
$graph_stats[$d][7]=trim($totANSWERSavgTIME[$d]);
|
|
$graph_stats[$d][8]=trim($totANSWERStalkTIME[$d]);
|
|
$graph_stats[$d][9]=trim($totANSWERSwrapTIME[$d]);
|
|
$graph_stats[$d][10]=trim($totANSWERStotTIME[$d]);
|
|
$graph_stats[$d][17]=trim($totAGENTSday);
|
|
|
|
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totAGENTSday | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |";
|
|
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totAGENTSday\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))."\"";
|
|
$totSTATUSESwtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
|
|
$totSTATUSESmtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
|
|
$totSTATUSESqtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
|
|
$d++;
|
|
}
|
|
|
|
if ($totDROPS > 0)
|
|
{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
|
|
else {$totDROPSpct = 0;}
|
|
$totDROPSpct = round($totDROPSpct, 2);
|
|
if ($totQUEUE > 0)
|
|
{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
|
|
else {$totQUEUEpct = 0;}
|
|
$totQUEUEpct = round($totQUEUEpct, 2);
|
|
|
|
if ($totDROPSsec > 0)
|
|
{$totDROPSavg = ($totDROPSsec / $totDROPS);}
|
|
else {$totDROPSavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
|
|
else {$totQUEUEavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
|
|
else {$totQUEUEtot = 0;}
|
|
|
|
if ($totCALLSsec > 0)
|
|
{
|
|
$totCALLSavg = ($totCALLSsec / $totCALLS);
|
|
|
|
$totTIME_M = ($totCALLSsec / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%9s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavg = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
|
|
|
|
$FtotCALLSavg = sprintf("%6.0f", $totCALLSavg);
|
|
$FtotDROPSavg = sprintf("%7.2f", $totDROPSavg);
|
|
$FtotQUEUEavg = sprintf("%7.2f", $totQUEUEavg);
|
|
$FtotQUEUEtot = sprintf("%7.2f", $totQUEUEtot);
|
|
$FtotDROPSpct = sprintf("%6.2f", $totDROPSpct);
|
|
$FtotQUEUEpct = sprintf("%6.2f", $totQUEUEpct);
|
|
$FtotDROPS = sprintf("%6s", $totDROPS);
|
|
$FtotQUEUE = sprintf("%6s", $totQUEUE);
|
|
$FtotCALLS = sprintf("%7s", $totCALLS);
|
|
|
|
if ($FtotCALLS>0)
|
|
{
|
|
$FtotABANDONSpct = sprintf("%7.2f", (100*$FtotABANDONS/$FtotCALLS));
|
|
}
|
|
else
|
|
{
|
|
$FtotABANDONSpct = " 0.0";
|
|
}
|
|
if ($FtotABANDONS>0)
|
|
{
|
|
$FtotABANDONSavgTIME = sprintf("%7s", date("i:s", mktime(0, 0, round($FtotABANDONSsec/$FtotABANDONS))));
|
|
}
|
|
else
|
|
{
|
|
$FtotABANDONSavgTIME = sprintf("%7s", "00:00");
|
|
}
|
|
if ($FtotANSWERS>0)
|
|
{
|
|
$FtotANSWERSavgspeedTIME = sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSspeed/$FtotANSWERS))));
|
|
$FtotANSWERSavgTIME = sprintf("%6s", date("i:s", mktime(0, 0, round($FtotANSWERSsec/$FtotANSWERS))));
|
|
}
|
|
else
|
|
{
|
|
$FtotANSWERSavgspeedTIME = sprintf("%6s", "00:00");
|
|
$FtotANSWERSavgTIME = sprintf("%6s", "00:00");
|
|
}
|
|
$FtotANSWERStalkTIME = sprintf("%10s", floor($FtotANSWERSsec/3600).date(":i:s", mktime(0, 0, $FtotANSWERSsec)));
|
|
$FtotANSWERSwrapTIME = sprintf("%10s", floor(($FtotANSWERS*15)/3600).date(":i:s", mktime(0, 0, ($FtotANSWERS*15))));
|
|
$FtotANSWERStotTIME = sprintf("%10s", floor(($FtotANSWERSsec+($FtotANSWERS*15))/3600).date(":i:s", mktime(0, 0, ($FtotANSWERSsec+($FtotANSWERS*15)))));
|
|
$FtotANSWERS = sprintf("%8s", $FtotANSWERS);
|
|
$FtotABANDONS = sprintf("%9s", $FtotABANDONS);
|
|
|
|
if (date("w", strtotime($daySTART[$d]))>0)
|
|
{
|
|
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
|
if ($totCALLSwtd>0)
|
|
{
|
|
$totABANDONSpctwtd = sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctwtd = " 0.0";
|
|
}
|
|
if ($totABANDONSwtd>0)
|
|
{
|
|
$totABANDONSavgTIMEwtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecwtd/$totABANDONSwtd))));
|
|
if (round($totABANDONSsecwtd/$totABANDONSwtd)>$max_wtd_avgabandontime) {$max_wtd_avgabandontime=round($totABANDONSsecwtd/$totABANDONSwtd);}
|
|
$wtd_graph_stats[$wa][11]=round($totABANDONSsecwtd/$totABANDONSwtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEwtd = " 00:00";
|
|
$wtd_graph_stats[$wa][11]=0;
|
|
}
|
|
if ($totANSWERSwtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEwtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedwtd/$totANSWERSwtd))));
|
|
$totANSWERSavgTIMEwtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecwtd/$totANSWERSwtd))));
|
|
if (round($totANSWERSspeedwtd/$totANSWERSwtd)>$max_wtd_avganswerspeed) {$max_wtd_avganswerspeed=round($totANSWERSspeedwtd/$totANSWERSwtd);}
|
|
$wtd_graph_stats[$wa][12]=round($totANSWERSspeedwtd/$totANSWERSwtd);
|
|
$wtd_graph_stats[$wa][16]=round($totANSWERSsecwtd/$totANSWERSwtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEwtd = " 00:00";
|
|
$totANSWERSavgTIMEwtd = " 00:00";
|
|
$wtd_graph_stats[$wa][12]=0;
|
|
$wtd_graph_stats[$wa][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEwtd = sprintf("%10s", floor($totANSWERSsecwtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecwtd)));
|
|
$totANSWERSwrapTIMEwtd = sprintf("%10s", floor(($totANSWERSwtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSwtd*15))));
|
|
if (($totANSWERSwtd*15)>$max_wtd_totalwraptime) {$max_wtd_totalwraptime=($totANSWERSwtd*15);}
|
|
$wtd_graph_stats[$wa][13]=($totANSWERSwtd*15);
|
|
$wtd_graph_stats[$wa][14]=($totANSWERSsecwtd+($totANSWERSwtd*15));
|
|
$wtd_graph_stats[$wa][15]=$totANSWERSsecwtd;
|
|
$totANSWERStotTIMEwtd = sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
|
|
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
|
$totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
|
$totANSWERSwtd = sprintf("%8s", $totANSWERSwtd);
|
|
$totABANDONSwtd = sprintf("%9s", $totABANDONSwtd);
|
|
$totCALLSwtd = sprintf("%7s", $totCALLSwtd);
|
|
|
|
if (trim($totCALLSwtd)>$max_wtd_offered) {$max_wtd_offered=trim($totCALLSwtd);}
|
|
if (trim($totANSWERSwtd)>$max_wtd_answered) {$max_wtd_answered=trim($totANSWERSwtd);}
|
|
if (trim($totAGENTSwtd)>$max_wtd_agents) {$max_wtd_agents=trim($totAGENTSwtd);}
|
|
if (trim($totABANDONSwtd)>$max_wtd_abandoned) {$max_wtd_abandoned=trim($totABANDONSwtd);}
|
|
if (trim($totABANDONSpctwtd)>$max_wtd_abandonpct) {$max_wtd_abandonpct=trim($totABANDONSpctwtd);}
|
|
|
|
if (trim($totANSWERSavgTIMEwtd)>$max_wtd_avgtalktime) {$max_wtd_avgtalktime=trim($totANSWERSavgTIMEwtd);}
|
|
if (trim($totANSWERSsecwtd)>$max_wtd_totaltalktime) {$max_wtd_totaltalktime=trim($totANSWERSsecwtd);}
|
|
if (trim($totANSWERSsecwtd+($totANSWERSwtd*15))>$max_wtd_totalcalltime) {$max_wtd_totalcalltime=trim($totANSWERSsecwtd+($totANSWERSwtd*15));}
|
|
|
|
$week=date("W", strtotime($dayEND[$d-1]));
|
|
$year=substr($dayEND[$d-1], 0, 4);
|
|
$wtd_graph_stats[$wa][0]="Week $week, $year";
|
|
$wtd_graph_stats[$wa][1]=trim($totCALLSwtd);
|
|
$wtd_graph_stats[$wa][2]=trim($totANSWERSwtd);
|
|
$wtd_graph_stats[$wa][3]=trim($totABANDONSwtd);
|
|
$wtd_graph_stats[$wa][4]=trim($totABANDONSpctwtd);
|
|
$wtd_graph_stats[$wa][5]=trim($totABANDONSavgTIMEwtd);
|
|
$wtd_graph_stats[$wa][6]=trim($totANSWERSavgspeedTIMEwtd);
|
|
$wtd_graph_stats[$wa][7]=trim($totANSWERSavgTIMEwtd);
|
|
$wtd_graph_stats[$wa][8]=trim($totANSWERStalkTIMEwtd);
|
|
$wtd_graph_stats[$wa][9]=trim($totANSWERSwrapTIMEwtd);
|
|
$wtd_graph_stats[$wa][10]=trim($totANSWERStotTIMEwtd);
|
|
$wtd_graph_stats[$wa][17]=trim($totAGENTSwtd);
|
|
$wtd_OFFERED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE', $OFFERED_graph);
|
|
$wtd_ANSWERED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ANSWERED_graph);
|
|
$wtd_AGENTS_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE', $AGENTS_graph);
|
|
$wtd_ABANDONED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ABANDONED_graph);
|
|
$wtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ABANDONPCT_graph);
|
|
$wtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$AVGABANDONTIME_graph);
|
|
$wtd_AVGANSWERSPEED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$AVGANSWERSPEED_graph);
|
|
$wtd_AVGTALKTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$AVGTALKTIME_graph);
|
|
$wtd_TOTALTALKTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$TOTALTALKTIME_graph);
|
|
$wtd_TOTALWRAPTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$TOTALWRAPTIME_graph);
|
|
$wtd_TOTALCALLTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$TOTALCALLTIME_graph);
|
|
for ($q=0; $q<count($wtd_graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($wtd_graph_stats)) {$class=" last";} else {$class="";}
|
|
$wtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][1]/$max_wtd_offered)."' height='16' />".$wtd_graph_stats[$q][1]."</td></tr>";
|
|
$wtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][2]/$max_wtd_answered)."' height='16' />".$wtd_graph_stats[$q][2]."</td></tr>";
|
|
$wtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][17]/$max_wtd_agents)."' height='16' />".$wtd_graph_stats[$q][17]."</td></tr>";
|
|
$wtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][3]/$max_wtd_abandoned)."' height='16' />".$wtd_graph_stats[$q][3]."</td></tr>";
|
|
$wtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][4]/$max_wtd_abandonpct)."' height='16' />".$wtd_graph_stats[$q][4]."% </td></tr>";
|
|
$wtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][11]/$max_wtd_avgabandontime)."' height='16' />".$wtd_graph_stats[$q][5]."</td></tr>";
|
|
$wtd_AVGANSWERSPEED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][12]/$max_wtd_avganswerspeed)."' height='16' />".$wtd_graph_stats[$q][6]."</td></tr>";
|
|
$wtd_AVGTALKTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][16]/$max_wtd_avgtalktime)."' height='16' />".$wtd_graph_stats[$q][7]."</td></tr>";
|
|
$wtd_TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][15]/$max_wtd_totaltalktime)."' height='16' />".$wtd_graph_stats[$q][8]."</td></tr>";
|
|
$wtd_TOTALWRAPTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][13]/$max_wtd_totalwraptime)."' height='16' />".$wtd_graph_stats[$q][9]."</td></tr>";
|
|
$wtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][14]/$max_wtd_totalcalltime)."' height='16' />".$wtd_graph_stats[$q][10]."</td></tr>";
|
|
}
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totAGENTSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
|
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totAGENTSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
|
|
$totCALLSwtd=0;
|
|
$totANSWERSwtd=0;
|
|
$AGENTS_wtd_array=array();
|
|
$totANSWERSsecwtd=0;
|
|
$totANSWERSspeedwtd=0;
|
|
$totABANDONSwtd=0;
|
|
$totABANDONSsecwtd=0;
|
|
}
|
|
|
|
if (date("d", strtotime($daySTART[$d]))!=1)
|
|
{
|
|
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
|
if ($totCALLSmtd>0)
|
|
{
|
|
$totABANDONSpctmtd = sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctmtd = " 0.0";
|
|
}
|
|
if ($totABANDONSmtd>0)
|
|
{
|
|
$totABANDONSavgTIMEmtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecmtd/$totABANDONSmtd))));
|
|
if (round($totABANDONSsecmtd/$totABANDONSmtd)>$max_mtd_avgabandontime) {$max_mtd_avgabandontime=round($totABANDONSsecmtd/$totABANDONSmtd);}
|
|
$mtd_graph_stats[$ma][11]=round($totABANDONSsecmtd/$totABANDONSmtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEmtd = " 00:00";
|
|
$mtd_graph_stats[$ma][11]=0;
|
|
}
|
|
if ($totANSWERSmtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEmtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedmtd/$totANSWERSmtd))));
|
|
$totANSWERSavgTIMEmtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecmtd/$totANSWERSmtd))));
|
|
if (round($totANSWERSspeedmtd/$totANSWERSmtd)>$max_mtd_avganswerspeed) {$max_mtd_avganswerspeed=round($totANSWERSspeedmtd/$totANSWERSmtd);}
|
|
$mtd_graph_stats[$ma][12]=round($totANSWERSspeedmtd/$totANSWERSmtd);
|
|
$mtd_graph_stats[$ma][16]=round($totANSWERSsecmtd/$totANSWERSmtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEmtd = " 00:00";
|
|
$totANSWERSavgTIMEmtd = " 00:00";
|
|
$mtd_graph_stats[$ma][12]=0;
|
|
$mtd_graph_stats[$ma][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEmtd = sprintf("%10s", floor($totANSWERSsecmtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecmtd)));
|
|
$totANSWERSwrapTIMEmtd = sprintf("%10s", floor(($totANSWERSmtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSmtd*15))));
|
|
if (($totANSWERSmtd*15)>$max_mtd_totalwraptime) {$max_mtd_totalwraptime=($totANSWERSmtd*15);}
|
|
$mtd_graph_stats[$ma][13]=($totANSWERSmtd*15);
|
|
$mtd_graph_stats[$ma][14]=($totANSWERSsecmtd+($totANSWERSmtd*15));
|
|
$mtd_graph_stats[$ma][15]=$totANSWERSsecmtd;
|
|
$totANSWERStotTIMEmtd = sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
|
|
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
|
$totAGENTSmtd = sprintf("%8s", $totAGENTSmtd);
|
|
$totANSWERSmtd = sprintf("%8s", $totANSWERSmtd);
|
|
$totABANDONSmtd = sprintf("%9s", $totABANDONSmtd);
|
|
$totCALLSmtd = sprintf("%7s", $totCALLSmtd);
|
|
|
|
if (trim($totCALLSmtd)>$max_mtd_offered) {$max_mtd_offered=trim($totCALLSmtd);}
|
|
if (trim($totANSWERSmtd)>$max_mtd_answered) {$max_mtd_answered=trim($totANSWERSmtd);}
|
|
if (trim($totAGENTSmtd)>$max_mtd_agents) {$max_mtd_agents=trim($totAGENTSmtd);}
|
|
if (trim($totABANDONSmtd)>$max_mtd_abandoned) {$max_mtd_abandoned=trim($totABANDONSmtd);}
|
|
if (trim($totABANDONSpctmtd)>$max_mtd_abandonpct) {$max_mtd_abandonpct=trim($totABANDONSpctmtd);}
|
|
|
|
if (round($totANSWERSsecmtd/$totANSWERSmtd)>$max_mtd_avgtalktime) {$max_mtd_avgtalktime=round($totANSWERSsecmtd/$totANSWERSmtd);}
|
|
if (trim($totANSWERSsecmtd)>$max_mtd_totaltalktime) {$max_mtd_totaltalktime=trim($totANSWERSsecmtd);}
|
|
if (trim($totANSWERSsecmtd+($totANSWERSmtd*15))>$max_mtd_totalcalltime) {$max_mtd_totalcalltime=trim($totANSWERSsecmtd+($totANSWERSmtd*15));}
|
|
|
|
$month=date("F", strtotime($dayEND[$d-1]));
|
|
$year=substr($dayEND[$d-1], 0, 4);
|
|
$mtd_graph_stats[$ma][0]="$month $year";
|
|
$mtd_graph_stats[$ma][1]=trim($totCALLSmtd);
|
|
$mtd_graph_stats[$ma][2]=trim($totANSWERSmtd);
|
|
$mtd_graph_stats[$ma][3]=trim($totABANDONSmtd);
|
|
$mtd_graph_stats[$ma][4]=trim($totABANDONSpctmtd);
|
|
$mtd_graph_stats[$ma][5]=trim($totABANDONSavgTIMEmtd);
|
|
$mtd_graph_stats[$ma][6]=trim($totANSWERSavgspeedTIMEmtd);
|
|
$mtd_graph_stats[$ma][7]=trim($totANSWERSavgTIMEmtd);
|
|
$mtd_graph_stats[$ma][8]=trim($totANSWERStalkTIMEmtd);
|
|
$mtd_graph_stats[$ma][9]=trim($totANSWERSwrapTIMEmtd);
|
|
$mtd_graph_stats[$ma][10]=trim($totANSWERStotTIMEmtd);
|
|
$wtd_graph_stats[$ma][17]=trim($totAGENTSmtd);
|
|
$mtd_OFFERED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$OFFERED_graph);
|
|
$mtd_ANSWERED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ANSWERED_graph);
|
|
$mtd_AGENTS_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE', $AGENTS_graph);
|
|
$mtd_ABANDONED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ABANDONED_graph);
|
|
$mtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ABANDONPCT_graph);
|
|
$mtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$AVGABANDONTIME_graph);
|
|
$mtd_AVGANSWERSPEED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$AVGANSWERSPEED_graph);
|
|
$mtd_AVGTALKTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$AVGTALKTIME_graph);
|
|
$mtd_TOTALTALKTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$TOTALTALKTIME_graph);
|
|
$mtd_TOTALWRAPTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$TOTALWRAPTIME_graph);
|
|
$mtd_TOTALCALLTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$TOTALCALLTIME_graph);
|
|
for ($q=0; $q<count($mtd_graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($mtd_graph_stats)) {$class=" last";} else {$class="";}
|
|
$mtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][1]/$max_mtd_offered)."' height='16' />".$mtd_graph_stats[$q][1]."</td></tr>";
|
|
$mtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][2]/$max_mtd_answered)."' height='16' />".$mtd_graph_stats[$q][2]."</td></tr>";
|
|
$mtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][17]/$max_mtd_agents)."' height='16' />".$mtd_graph_stats[$q][17]."</td></tr>";
|
|
$mtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][3]/$max_mtd_abandoned)."' height='16' />".$mtd_graph_stats[$q][3]."</td></tr>";
|
|
$mtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][4]/$max_mtd_abandonpct)."' height='16' />".$mtd_graph_stats[$q][4]."%</td></tr>";
|
|
$mtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][11]/$max_mtd_avgabandontime)."' height='16' />".$mtd_graph_stats[$q][5]."</td></tr>";
|
|
$mtd_AVGANSWERSPEED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][12]/$max_mtd_avganswerspeed)."' height='16' />".$mtd_graph_stats[$q][6]."</td></tr>";
|
|
$mtd_AVGTALKTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][16]/$max_mtd_avgtalktime)."' height='16' />".$mtd_graph_stats[$q][7]."</td></tr>";
|
|
$mtd_TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][15]/$max_mtd_totaltalktime)."' height='16' />".$mtd_graph_stats[$q][8]."</td></tr>";
|
|
$mtd_TOTALWRAPTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][13]/$max_mtd_totalwraptime)."' height='16' />".$mtd_graph_stats[$q][9]."</td></tr>";
|
|
$mtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][14]/$max_mtd_totalcalltime)."' height='16' />".$mtd_graph_stats[$q][10]."</td></tr>";
|
|
$graph_totCALLSmtd+=$mtd_graph_stats[$q][1];
|
|
$graph_totANSWERSmtd+=$mtd_graph_stats[$q][2];
|
|
$graph_totAGENTSmtd+=$mtd_graph_stats[$q][17];
|
|
$graph_totABANDONSmtd+=$mtd_graph_stats[$q][3];
|
|
$graph_totABANDONSpctmtd+=$mtd_graph_stats[$q][4];
|
|
$graph_totABANDONSavgTIMEmtd+=$mtd_graph_stats[$q][5];
|
|
$graph_totANSWERSavgspeedTIMEmtd+=$mtd_graph_stats[$q][6];
|
|
$graph_totANSWERSavgTIMEmtd+=$mtd_graph_stats[$q][7];
|
|
$graph_totANSWERStalkTIMEmtd+=$mtd_graph_stats[$q][8];
|
|
$graph_totANSWERSwrapTIMEmtd+=$mtd_graph_stats[$q][9];
|
|
$graph_totANSWERStotTIMEmtd+=$mtd_graph_stats[$q][10];
|
|
}
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totAGENTSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
|
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totAGENTSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
|
|
$totCALLSmtd=0;
|
|
$totANSWERSmtd=0;
|
|
$AGENTS_mtd_array=array();
|
|
$totANSWERSsecmtd=0;
|
|
$totANSWERSspeedmtd=0;
|
|
$totABANDONSmtd=0;
|
|
$totABANDONSsecmtd=0;
|
|
|
|
# if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
|
|
# {
|
|
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
|
if ($totCALLSqtd>0)
|
|
{
|
|
$totABANDONSpctqtd = sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSpctqtd = " 0.0";
|
|
}
|
|
if ($totABANDONSqtd>0)
|
|
{
|
|
$totABANDONSavgTIMEqtd = sprintf("%7s", date("i:s", mktime(0, 0, round($totABANDONSsecqtd/$totABANDONSqtd))));
|
|
if (round($totABANDONSsecqtd/$totABANDONSqtd)>$max_qtd_avgabandontime) {$max_qtd_avgabandontime=round($totABANDONSsecqtd/$totABANDONSqtd);}
|
|
$qtd_graph_stats[$qa][11]=round($totABANDONSsecqtd/$totABANDONSqtd);
|
|
}
|
|
else
|
|
{
|
|
$totABANDONSavgTIMEqtd = " 00:00";
|
|
$qtd_graph_stats[$qa][11]=0;
|
|
}
|
|
if ($totANSWERSqtd>0)
|
|
{
|
|
$totANSWERSavgspeedTIMEqtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSspeedqtd/$totANSWERSqtd))));
|
|
$totANSWERSavgTIMEqtd = sprintf("%6s", date("i:s", mktime(0, 0, round($totANSWERSsecqtd/$totANSWERSqtd))));
|
|
if (round($totANSWERSspeedqtd/$totANSWERSqtd)>$max_qtd_avganswerspeed) {$max_qtd_avganswerspeed=round($totANSWERSspeedqtd/$totANSWERSqtd);}
|
|
$qtd_graph_stats[$qa][12]=round($totANSWERSspeedqtd/$totANSWERSqtd);
|
|
$qtd_graph_stats[$qa][16]=round($totANSWERSsecqtd/$totANSWERSqtd);
|
|
}
|
|
else
|
|
{
|
|
$totANSWERSavgspeedTIMEqtd = " 00:00";
|
|
$totANSWERSavgTIMEqtd = " 00:00";
|
|
$qtd_graph_stats[$qa][12]=0;
|
|
$qtd_graph_stats[$qa][16]=0;
|
|
}
|
|
$totANSWERStalkTIMEqtd = sprintf("%10s", floor($totANSWERSsecqtd/3600).date(":i:s", mktime(0, 0, $totANSWERSsecqtd)));
|
|
$totANSWERSwrapTIMEqtd = sprintf("%10s", floor(($totANSWERSqtd*15)/3600).date(":i:s", mktime(0, 0, ($totANSWERSqtd*15))));
|
|
if (($totANSWERSqtd*15)>$max_qtd_totalwraptime) {$max_qtd_totalwraptime=($totANSWERSqtd*15);}
|
|
$qtd_graph_stats[$qa][13]=($totANSWERSqtd*15);
|
|
$qtd_graph_stats[$qa][14]=($totANSWERSsecqtd+($totANSWERSqtd*15));
|
|
$qtd_graph_stats[$qa][15]=$totANSWERSsecqtd;
|
|
$totANSWERStotTIMEqtd = sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
|
|
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
|
$totAGENTSqtd = sprintf("%8s", $totAGENTSqtd);
|
|
$totANSWERSqtd = sprintf("%8s", $totANSWERSqtd);
|
|
$totABANDONSqtd = sprintf("%9s", $totABANDONSqtd);
|
|
$totCALLSqtd = sprintf("%7s", $totCALLSqtd);
|
|
|
|
if (trim($totCALLSqtd)>$max_qtd_offered) {$max_qtd_offered=trim($totCALLSqtd);}
|
|
if (trim($totANSWERSqtd)>$max_qtd_answered) {$max_qtd_answered=trim($totANSWERSqtd);}
|
|
if (trim($totAGENTSqtd)>$max_qtd_agents) {$max_qtd_agents=trim($totAGENTSqtd);}
|
|
if (trim($totABANDONSqtd)>$max_qtd_abandoned) {$max_qtd_abandoned=trim($totABANDONSqtd);}
|
|
if (trim($totABANDONSpctqtd)>$max_qtd_abandonpct) {$max_qtd_abandonpct=trim($totABANDONSpctqtd);}
|
|
|
|
if (round($totANSWERSsecqtd/$totANSWERSqtd)>$max_qtd_avgtalktime) {$max_qtd_avgtalktime=round($totANSWERSsecqtd/$totANSWERSqtd);}
|
|
if (trim($totANSWERSsecqtd)>$max_qtd_totaltalktime) {$max_qtd_totaltalktime=trim($totANSWERSsecqtd);}
|
|
if (trim($totANSWERSsecqtd+($totANSWERSqtd*15))>$max_qtd_totalcalltime) {$max_qtd_totalcalltime=trim($totANSWERSsecqtd+($totANSWERSqtd*15));}
|
|
|
|
$month=date("m", strtotime($dayEND[$d-1]));
|
|
$year=substr($dayEND[$d-1], 0, 4);
|
|
$qtr1=array(01,02,03);
|
|
$qtr2=array(04,05,06);
|
|
$qtr3=array(07,08,09);
|
|
$qtr4=array(10,11,12);
|
|
if(in_array($month,$qtr1)) {
|
|
$qtr="1st";
|
|
} else if(in_array($month,$qtr2)) {
|
|
$qtr="2nd";
|
|
} else if(in_array($month,$qtr3)) {
|
|
$qtr="3rd";
|
|
} else if(in_array($month,$qtr4)) {
|
|
$qtr="4th";
|
|
}
|
|
$qtd_graph_stats[$qa][0]="$qtr quarter, $year";
|
|
$qtd_graph_stats[$qa][1]=trim($totCALLSqtd);
|
|
$qtd_graph_stats[$qa][2]=trim($totANSWERSqtd);
|
|
$qtd_graph_stats[$qa][3]=trim($totABANDONSqtd);
|
|
$qtd_graph_stats[$qa][4]=trim($totABANDONSpctqtd);
|
|
$qtd_graph_stats[$qa][5]=trim($totABANDONSavgTIMEqtd);
|
|
$qtd_graph_stats[$qa][6]=trim($totANSWERSavgspeedTIMEqtd);
|
|
$qtd_graph_stats[$qa][7]=trim($totANSWERSavgTIMEqtd);
|
|
$qtd_graph_stats[$qa][8]=trim($totANSWERStalkTIMEqtd);
|
|
$qtd_graph_stats[$qa][9]=trim($totANSWERSwrapTIMEqtd);
|
|
$qtd_graph_stats[$qa][10]=trim($totANSWERStotTIMEqtd);
|
|
$qtd_graph_stats[$qa][17]=trim($totAGENTSqtd);
|
|
$qtd_OFFERED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$OFFERED_graph);
|
|
$qtd_ANSWERED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ANSWERED_graph);
|
|
$qtd_AGENTS_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AGENTS_graph);
|
|
$qtd_ABANDONED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ABANDONED_graph);
|
|
$qtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ABANDONPCT_graph);
|
|
$qtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AVGABANDONTIME_graph);
|
|
$qtd_AVGANSWERSPEED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AVGANSWERSPEED_graph);
|
|
$qtd_AVGTALKTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AVGTALKTIME_graph);
|
|
$qtd_TOTALTALKTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$TOTALTALKTIME_graph);
|
|
$qtd_TOTALWRAPTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$TOTALWRAPTIME_graph);
|
|
$qtd_TOTALCALLTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$TOTALCALLTIME_graph);
|
|
for ($q=0; $q<count($qtd_graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($qtd_graph_stats)) {$class=" last";} else {$class="";}
|
|
$qtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][1]/$max_qtd_offered)."' height='16' />".$qtd_graph_stats[$q][1]."</td></tr>";
|
|
$qtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][2]/$max_qtd_answered)."' height='16' />".$qtd_graph_stats[$q][2]."</td></tr>";
|
|
$qtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][17]/$max_qtd_agents)."' height='16' />".$qtd_graph_stats[$q][17]."</td></tr>";
|
|
$qtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][3]/$max_qtd_abandoned)."' height='16' />".$qtd_graph_stats[$q][3]."</td></tr>";
|
|
$qtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][4]/$max_qtd_abandonpct)."' height='16' />".$qtd_graph_stats[$q][4]."%</td></tr>";
|
|
$qtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][11]/$max_qtd_avgabandontime)."' height='16' />".$qtd_graph_stats[$q][5]."</td></tr>";
|
|
$qtd_AVGANSWERSPEED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][12]/$max_qtd_avganswerspeed)."' height='16' />".$qtd_graph_stats[$q][6]."</td></tr>";
|
|
$qtd_AVGTALKTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][16]/$max_qtd_avgtalktime)."' height='16' />".$qtd_graph_stats[$q][7]."</td></tr>";
|
|
$qtd_TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][15]/$max_qtd_totaltalktime)."' height='16' />".$qtd_graph_stats[$q][8]."</td></tr>";
|
|
$qtd_TOTALWRAPTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][13]/$max_qtd_totalwraptime)."' height='16' />".$qtd_graph_stats[$q][9]."</td></tr>";
|
|
$qtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][14]/$max_qtd_totalcalltime)."' height='16' />".$qtd_graph_stats[$q][10]."</td></tr>";
|
|
$graph_totCALLSqtd+=$qtd_graph_stats[$q][1];
|
|
$graph_totANSWERSqtd+=$qtd_graph_stats[$q][2];
|
|
$graph_totAGENTSqtd+=$qtd_graph_stats[$q][17];
|
|
$graph_totABANDONSqtd+=$qtd_graph_stats[$q][3];
|
|
$graph_totABANDONSpctqtd+=$qtd_graph_stats[$q][4];
|
|
$graph_totABANDONSavgTIMEqtd+=$qtd_graph_stats[$q][5];
|
|
$graph_totANSWERSavgspeedTIMEqtd+=$qtd_graph_stats[$q][6];
|
|
$graph_totANSWERSavgTIMEqtd+=$qtd_graph_stats[$q][7];
|
|
$graph_totANSWERStalkTIMEqtd+=$qtd_graph_stats[$q][8];
|
|
$graph_totANSWERSwrapTIMEqtd+=$qtd_graph_stats[$q][9];
|
|
$graph_totANSWERStotTIMEqtd+=$qtd_graph_stats[$q][10];
|
|
}
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totAGENTSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
|
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totAGENTSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n";
|
|
|
|
$totCALLSqtd=0;
|
|
$totANSWERSqtd=0;
|
|
$AGENTS_qtd_array=array();
|
|
$totANSWERSsecqtd=0;
|
|
$totANSWERSspeedqtd=0;
|
|
$totABANDONSqtd=0;
|
|
$totABANDONSsecqtd=0;
|
|
# }
|
|
}
|
|
|
|
for ($q=0; $q<count($graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$OFFERED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][1]/$max_offered)."' height='16' />".$graph_stats[$q][1]."</td></tr>";
|
|
$ANSWERED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][2]/$max_answered)."' height='16' />".$graph_stats[$q][2]."</td></tr>";
|
|
$AGENTS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][17]/$max_agents)."' height='16' />".$graph_stats[$q][17]."</td></tr>";
|
|
$ABANDONED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][3]/$max_abandoned)."' height='16' />".$graph_stats[$q][3]."</td></tr>";
|
|
$ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][4]/$max_abandonpct)."' height='16' />".$graph_stats[$q][4]."%</td></tr>";
|
|
$AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][11]/$max_avgabandontime)."' height='16' />".$graph_stats[$q][5]."</td></tr>";
|
|
$AVGANSWERSPEED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][12]/$max_avganswerspeed)."' height='16' />".$graph_stats[$q][6]."</td></tr>";
|
|
$AVGTALKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][16]/$max_avgtalktime)."' height='16' />".$graph_stats[$q][7]."</td></tr>";
|
|
$TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][15]/$max_totaltalktime)."' height='16' />".$graph_stats[$q][8]."</td></tr>";
|
|
$TOTALWRAPTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][13]/$max_totalwraptime)."' height='16' />".$graph_stats[$q][9]."</td></tr>";
|
|
$TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][14]/$max_totalcalltime)."' height='16' />".$graph_stats[$q][10]."</td></tr>";
|
|
}
|
|
$OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
|
$ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
|
$AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
|
$ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
|
$ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
|
$AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
|
$AVGANSWERSPEED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgspeedTIME)."</th></tr></table>";
|
|
$AVGTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgTIME)."</th></tr></table>";
|
|
$TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStalkTIME)."</th></tr></table>";
|
|
$TOTALWRAPTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSwrapTIME)."</th></tr></table>";
|
|
$TOTALCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStotTIME)."</th></tr></table>";
|
|
$JS_onload.="\tDrawGraph('OFFERED', '1');\n";
|
|
$JS_text.="function DrawGraph(graph, th_id) {\n";
|
|
$JS_text.=" var OFFERED_graph=\"$OFFERED_graph\";\n";
|
|
$JS_text.=" var ANSWERED_graph=\"$ANSWERED_graph\";\n";
|
|
$JS_text.=" var AGENTS_graph=\"$AGENTS_graph\";\n";
|
|
$JS_text.=" var ABANDONED_graph=\"$ABANDONED_graph\";\n";
|
|
$JS_text.=" var ABANDONPCT_graph=\"$ABANDONPCT_graph\";\n";
|
|
$JS_text.=" var AVGABANDONTIME_graph=\"$AVGABANDONTIME_graph\";\n";
|
|
$JS_text.=" var AVGANSWERSPEED_graph=\"$AVGANSWERSPEED_graph\";\n";
|
|
$JS_text.=" var AVGTALKTIME_graph=\"$AVGTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALTALKTIME_graph=\"$TOTALTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALWRAPTIME_graph=\"$TOTALWRAPTIME_graph\";\n";
|
|
$JS_text.=" var TOTALCALLTIME_graph=\"$TOTALCALLTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=10; i++) {\n";
|
|
$JS_text.=" var cellID=\"multigroup_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"multigroup_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$wtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
|
$wtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
|
$wtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
|
$wtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
|
$wtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
|
$wtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
|
$wtd_AVGANSWERSPEED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgspeedTIME)."</th></tr></table>";
|
|
$wtd_AVGTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgTIME)."</th></tr></table>";
|
|
$wtd_TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStalkTIME)."</th></tr></table>";
|
|
$wtd_TOTALWRAPTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSwrapTIME)."</th></tr></table>";
|
|
$wtd_TOTALCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStotTIME)."</th></tr></table>";
|
|
$JS_onload.="\tDrawWTDGraph('OFFERED', '1');\n";
|
|
$JS_text.="function DrawWTDGraph(graph, th_id) {\n";
|
|
$JS_text.=" var OFFERED_graph=\"$wtd_OFFERED_graph\";\n";
|
|
$JS_text.=" var ANSWERED_graph=\"$wtd_ANSWERED_graph\";\n";
|
|
$JS_text.=" var AGENTS_graph=\"$wtd_AGENTS_graph\";\n";
|
|
$JS_text.=" var ABANDONED_graph=\"$wtd_ABANDONED_graph\";\n";
|
|
$JS_text.=" var ABANDONPCT_graph=\"$wtd_ABANDONPCT_graph\";\n";
|
|
$JS_text.=" var AVGABANDONTIME_graph=\"$wtd_AVGABANDONTIME_graph\";\n";
|
|
$JS_text.=" var AVGANSWERSPEED_graph=\"$wtd_AVGANSWERSPEED_graph\";\n";
|
|
$JS_text.=" var AVGTALKTIME_graph=\"$wtd_AVGTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALTALKTIME_graph=\"$wtd_TOTALTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALWRAPTIME_graph=\"$wtd_TOTALWRAPTIME_graph\";\n";
|
|
$JS_text.=" var TOTALCALLTIME_graph=\"$wtd_TOTALCALLTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=10; i++) {\n";
|
|
$JS_text.=" var cellID=\"WTD_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"WTD_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('WTD_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$mtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
|
$mtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
|
$mtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
|
$mtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
|
$mtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
|
$mtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
|
$mtd_AVGANSWERSPEED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgspeedTIME)."</th></tr></table>";
|
|
$mtd_AVGTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgTIME)."</th></tr></table>";
|
|
$mtd_TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStalkTIME)."</th></tr></table>";
|
|
$mtd_TOTALWRAPTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSwrapTIME)."</th></tr></table>";
|
|
$mtd_TOTALCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStotTIME)."</th></tr></table>";
|
|
$JS_onload.="\tDrawMTDGraph('OFFERED', '1');\n";
|
|
$JS_text.="function DrawMTDGraph(graph, th_id) {\n";
|
|
$JS_text.=" var OFFERED_graph=\"$mtd_OFFERED_graph\";\n";
|
|
$JS_text.=" var ANSWERED_graph=\"$mtd_ANSWERED_graph\";\n";
|
|
$JS_text.=" var AGENTS_graph=\"$mtd_AGENTS_graph\";\n";
|
|
$JS_text.=" var ABANDONED_graph=\"$mtd_ABANDONED_graph\";\n";
|
|
$JS_text.=" var ABANDONPCT_graph=\"$mtd_ABANDONPCT_graph\";\n";
|
|
$JS_text.=" var AVGABANDONTIME_graph=\"$mtd_AVGABANDONTIME_graph\";\n";
|
|
$JS_text.=" var AVGANSWERSPEED_graph=\"$mtd_AVGANSWERSPEED_graph\";\n";
|
|
$JS_text.=" var AVGTALKTIME_graph=\"$mtd_AVGTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALTALKTIME_graph=\"$mtd_TOTALTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALWRAPTIME_graph=\"$mtd_TOTALWRAPTIME_graph\";\n";
|
|
$JS_text.=" var TOTALCALLTIME_graph=\"$mtd_TOTALCALLTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=10; i++) {\n";
|
|
$JS_text.=" var cellID=\"MTD_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"MTD_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('MTD_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$qtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
|
$qtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
|
$qtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
|
$qtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
|
$qtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
|
$qtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
|
$qtd_AVGANSWERSPEED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgspeedTIME)."</th></tr></table>";
|
|
$qtd_AVGTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSavgTIME)."</th></tr></table>";
|
|
$qtd_TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStalkTIME)."</th></tr></table>";
|
|
$qtd_TOTALWRAPTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERSwrapTIME)."</th></tr></table>";
|
|
$qtd_TOTALCALLTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERStotTIME)."</th></tr></table>";
|
|
$JS_onload.="\tDrawQTDGraph('OFFERED', '1');\n";
|
|
$JS_text.="function DrawQTDGraph(graph, th_id) {\n";
|
|
$JS_text.=" var OFFERED_graph=\"$qtd_OFFERED_graph\";\n";
|
|
$JS_text.=" var ANSWERED_graph=\"$qtd_ANSWERED_graph\";\n";
|
|
$JS_text.=" var AGENTS_graph=\"$qtd_AGENTS_graph\";\n";
|
|
$JS_text.=" var ABANDONED_graph=\"$qtd_ABANDONED_graph\";\n";
|
|
$JS_text.=" var ABANDONPCT_graph=\"$qtd_ABANDONPCT_graph\";\n";
|
|
$JS_text.=" var AVGABANDONTIME_graph=\"$qtd_AVGABANDONTIME_graph\";\n";
|
|
$JS_text.=" var AVGANSWERSPEED_graph=\"$qtd_AVGANSWERSPEED_graph\";\n";
|
|
$JS_text.=" var AVGTALKTIME_graph=\"$qtd_AVGTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALTALKTIME_graph=\"$qtd_TOTALTALKTIME_graph\";\n";
|
|
$JS_text.=" var TOTALWRAPTIME_graph=\"$qtd_TOTALWRAPTIME_graph\";\n";
|
|
$JS_text.=" var TOTALCALLTIME_graph=\"$qtd_TOTALCALLTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=10; i++) {\n";
|
|
$JS_text.=" var cellID=\"QTD_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"QTD_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('QTD_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$FtotAGENTS = sprintf("%8s", $FtotAGENTS);
|
|
|
|
$ASCII_text.="$MAINH\n";
|
|
$ASCII_text.="| TOTALS | $FtotCALLS | $FtotANSWERS | $FtotAGENTS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |";
|
|
$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotAGENTS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSES[$status_array[$s][0]]+0))." |";
|
|
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSES[$status_array[$s][0]]+0))."\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
$CSV_text.="\n\n\n";
|
|
$ASCII_text.="$MAINH\n\n\n";
|
|
|
|
if ($show_disposition_statuses)
|
|
{
|
|
$total_count=0;
|
|
$ASCII_text.="+--------+----------------------+------------+\n";
|
|
$ASCII_text.="| STATUS | DESCRIPTION | CALLS |\n";
|
|
$ASCII_text.="+--------+----------------------+------------+\n";
|
|
$CSV_text.="\"STATUS\",\"DISPOSITION\",\"CALLS\"\n";
|
|
for ($s=0; $s<count($status_array); $s++) {
|
|
$status_code=$status_array[$s][0];
|
|
$status_name=$status_array[$s][1];
|
|
$status_count=$totSTATUSES[$status_array[$s][0]]+0;
|
|
#$MAIN.=" ".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))." |";
|
|
#$CSV_text.=",\"".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))."\"";
|
|
$ASCII_text.="| ".sprintf("%-6s", substr($status_code,0,6))." | ".sprintf("%-20s", substr($status_name,0,20))." | ".sprintf("%10s", $status_count)." |\n";
|
|
$CSV_text.="\"$status_code\",\"$status_name\",\"$status_count\"\n";
|
|
$total_count+=$status_count;
|
|
}
|
|
$ASCII_text.="+--------+----------------------+------------+\n";
|
|
$ASCII_text.="| TOTAL: | ".sprintf("%10s", $total_count)." |\n";
|
|
$ASCII_text.="+-------------------------------+------------+\n";
|
|
$CSV_text.="\"\",\"TOTAL:\",\"$total_count\"\n";
|
|
}
|
|
|
|
## FORMAT OUTPUT ##
|
|
$i=0;
|
|
$hi_hour_count=0;
|
|
$hi_hold_count=0;
|
|
|
|
while ($i < $TOTintervals)
|
|
{
|
|
if ($qrtCALLS[$i] > 0)
|
|
{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
|
|
else {$qrtCALLSavg[$i] = 0;}
|
|
if ($qrtDROPS[$i] > 0)
|
|
{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
|
|
else {$qrtDROPSavg[$i] = 0;}
|
|
if ($qrtQUEUE[$i] > 0)
|
|
{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
|
|
else {$qrtQUEUEavg[$i] = 0;}
|
|
|
|
if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
|
|
if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}
|
|
|
|
$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
|
|
if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
|
|
$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
|
|
if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}
|
|
|
|
$i++;
|
|
}
|
|
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$JS_text.$GRAPH.$WTD_GRAPH.$MTD_GRAPH.$QTD_GRAPH;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{$hour_multiplier = (20 / $hi_hour_count);}
|
|
if ($hi_hold_count < 1)
|
|
{$hold_multiplier = 0;}
|
|
else
|
|
{$hold_multiplier = (20 / $hi_hold_count);}
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</FORM>\n\n";
|
|
$MAIN.="</BODY></HTML>\n";
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "Inbound_Daily_Report_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
echo "$HEADER";
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
}
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysql_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect.php");
|
|
if ($file_download < 1)
|
|
{echo "<!-- Switching back to Master server to log report run time $VARDB_server $db_source -->\n";}
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
function HourDifference($time_BEGIN, $time_END) {
|
|
global $hpd;
|
|
$TB_array = explode(':',$time_BEGIN);
|
|
$TE_array = explode(':',$time_END);
|
|
$TBoffset=0;
|
|
$TEoffset=0;
|
|
|
|
if ($TB_array[0]>24) {
|
|
while($TB_array[0]>24) {
|
|
$TB_array[0]--;
|
|
$TBoffset+=3600;
|
|
}
|
|
$time_BEGIN="$TB_array[0]:$TB_array[1]:$TB_array[2]";
|
|
}
|
|
if ($TE_array[0]>24) {
|
|
while($TE_array[0]>24) {
|
|
$TE_array[0]--;
|
|
$TEoffset+=3600;
|
|
}
|
|
$time_END="$TE_array[0]:$TE_array[1]:$TE_array[2]";
|
|
}
|
|
$time1 = strtotime($time_BEGIN)+$TBoffset;
|
|
$time2 = strtotime($time_END)+1+$TEoffset;
|
|
$hpd = ceil(($time2 - $time1) / 3600);
|
|
if ($hpd<0) {$hpd+=24;}
|
|
}
|
|
|
|
function RecalculateEpochs($query_date_BEGIN, $query_date_END) {
|
|
global $query_date_BEGIN, $query_date_END, $SQepoch, $EQepoch, $SQepochDAY, $SQsec, $EQsec;
|
|
$SQdate_ARY = explode(' ',$query_date_BEGIN);
|
|
$SQday_ARY = explode('-',$SQdate_ARY[0]);
|
|
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
|
|
#$EQdate_ARY = explode(' ',$query_date_END);
|
|
#$EQday_ARY = explode('-',$EQdate_ARY[0]);
|
|
#$EQtime_ARY = explode(':',$EQdate_ARY[1]);
|
|
|
|
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
#$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
|
|
|
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
|
|
#$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
|
|
}
|
|
|
|
function RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END) {
|
|
global $hpd, $query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END;
|
|
global $DURATIONday, $SQepoch, $EQepoch, $SQepochDAY, $SQsec, $EQsec;
|
|
|
|
$TB_array = explode(':',$time_BEGIN);
|
|
$TE_array = explode(':',$time_END);
|
|
$TBoffset=0;
|
|
$TEoffset=0;
|
|
|
|
if ($TB_array[0]>24) {
|
|
while($TB_array[0]>24) {
|
|
$TB_array[0]--;
|
|
$TBoffset+=3600;
|
|
}
|
|
$time_BEGIN="$TB_array[0]:$TB_array[1]:$TB_array[2]";
|
|
}
|
|
if ($TE_array[0]>24) {
|
|
while($TE_array[0]>24) {
|
|
$TE_array[0]--;
|
|
$TEoffset+=3600;
|
|
}
|
|
$time_END="$TE_array[0]:$TE_array[1]:$TE_array[2]";
|
|
}
|
|
$time1 = strtotime($time_BEGIN)+$TBoffset;
|
|
$time2 = strtotime($time_END)+1+$TEoffset;
|
|
$hpd = ceil(($time2 - $time1) / 3600);
|
|
if ($hpd<0) {$hpd+=24;}
|
|
|
|
$SQdate_ARY = explode(' ',$query_date_BEGIN);
|
|
$SQday_ARY = explode('-',$SQdate_ARY[0]);
|
|
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
|
|
$EQdate_ARY = explode(' ',$query_date_END);
|
|
$EQday_ARY = explode('-',$EQdate_ARY[0]);
|
|
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
|
|
|
|
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
|
|
|
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
|
|
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
|
|
|
|
if (!$DURATIONday)
|
|
{
|
|
$DURATIONsec = ($EQepoch - $SQepoch);
|
|
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
|
|
|
|
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
|
|
{
|
|
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
|
|
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
|
|
$DURATIONday++;
|
|
}
|
|
}
|
|
}
|
|
?>
|