mattf
97cf629d70
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg. Added recording_id to the available fields for the dispo call url feature Added pause code to the agent_status non-agent api function output git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
1375 lines
81 KiB
PHP
1375 lines
81 KiB
PHP
<?php
|
|
# AST_team_performance_detail.php
|
|
#
|
|
# This User-Group based report runs some very intensive SQL queries, so it is
|
|
# not recommended to run this on long time periods. This report depends on the
|
|
# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
|
|
# flags being set on those statuses.
|
|
#
|
|
# Copyright (C) 2013 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
|
#
|
|
# CHANGES
|
|
#
|
|
# 110802-2041 - First build
|
|
# 110804-0049 - Added First Call Resolution
|
|
# 111104-1259 - Added user_group restrictions for selecting in-groups
|
|
# 120224-1424 - Added new colums and PRECAL to System Time
|
|
# 120307-1926 - Added additional statuses option and HTML display option
|
|
# 130414-0142 - Added report logging
|
|
# 130610-0958 - Finalized changing of all ereg instances to preg
|
|
#
|
|
|
|
$startMS = microtime();
|
|
|
|
require("dbconnect.php");
|
|
require("functions.php");
|
|
|
|
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
|
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
|
if (isset($_GET["query_date_D"])) {$query_date_D=$_GET["query_date_D"];}
|
|
elseif (isset($_POST["query_date_D"])) {$query_date_D=$_POST["query_date_D"];}
|
|
if (isset($_GET["end_date_D"])) {$end_date_D=$_GET["end_date_D"];}
|
|
elseif (isset($_POST["end_date_D"])) {$end_date_D=$_POST["end_date_D"];}
|
|
if (isset($_GET["query_date_T"])) {$query_date_T=$_GET["query_date_T"];}
|
|
elseif (isset($_POST["query_date_T"])) {$query_date_T=$_POST["query_date_T"];}
|
|
if (isset($_GET["end_date_T"])) {$end_date_T=$_GET["end_date_T"];}
|
|
elseif (isset($_POST["end_date_T"])) {$end_date_T=$_POST["end_date_T"];}
|
|
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
|
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
|
if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];}
|
|
elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];}
|
|
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
|
|
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
|
|
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
|
|
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
|
|
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
|
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
|
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
|
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
|
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
|
|
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
|
|
|
|
|
|
$report_name = 'Team Performance Detail';
|
|
$db_source = 'M';
|
|
$JS_text.="<script language='Javascript'>\n";
|
|
$JS_onload="onload = function() {\n";
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
if ($archive_tbl) {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$non_latin = $row[0];
|
|
$outbound_autodial_active = $row[1];
|
|
$slave_db_server = $row[2];
|
|
$reports_use_slave_db = $row[3];
|
|
}
|
|
##### END SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
|
|
$PHP_AUTH_USER = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_USER);
|
|
$PHP_AUTH_PW = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_PW);
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
|
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
|
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
|
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$reports_only_user=$row[0];
|
|
|
|
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
|
exit;
|
|
}
|
|
|
|
##### BEGIN log visit to the vicidial_report_log table #####
|
|
$LOGip = getenv("REMOTE_ADDR");
|
|
$LOGbrowser = getenv("HTTP_USER_AGENT");
|
|
$LOGscript_name = getenv("SCRIPT_NAME");
|
|
$LOGserver_name = getenv("SERVER_NAME");
|
|
$LOGserver_port = getenv("SERVER_PORT");
|
|
$LOGrequest_uri = getenv("REQUEST_URI");
|
|
$LOGhttp_referer = getenv("HTTP_REFERER");
|
|
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
|
|
else {$LOGserver_port = ":$LOGserver_port";}
|
|
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
|
|
|
|
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$report_log_id = mysql_insert_id($link);
|
|
##### END log visit to the vicidial_report_log table #####
|
|
|
|
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
|
|
{
|
|
mysql_close($link);
|
|
$use_slave_server=1;
|
|
$db_source = 'S';
|
|
require("dbconnect.php");
|
|
$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
|
|
}
|
|
|
|
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
|
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGuser_group = $row[0];
|
|
|
|
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
|
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_reports = $row[1];
|
|
$LOGadmin_viewable_groups = $row[2];
|
|
$LOGadmin_viewable_call_times = $row[3];
|
|
|
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
|
|
exit;
|
|
}
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
$whereLOGallowed_campaignsSQL='';
|
|
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
|
|
{
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
}
|
|
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
|
|
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$whereLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
}
|
|
|
|
$LOGadmin_viewable_call_timesSQL='';
|
|
$whereLOGadmin_viewable_call_timesSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
|
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
|
|
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
|
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
|
}
|
|
|
|
######################################
|
|
|
|
$MT[0]='';
|
|
$NOW_DATE = date("Y-m-d");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$STARTtime = date("U");
|
|
if (!isset($group)) {$group = '';}
|
|
if (!isset($call_statuses)) {$call_statuses = '';}
|
|
if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
|
|
if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
|
|
if (!isset($query_date_T)) {$query_date_T="00:00:00";}
|
|
if (!isset($end_date_T)) {$end_date_T="23:59:59";}
|
|
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$i++;
|
|
}
|
|
|
|
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$campaigns_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$groups[$i] =$row[0];
|
|
if (preg_match('/\-ALL/',$group_string) )
|
|
{$group[$i] = $groups[$i];}
|
|
$i++;
|
|
}
|
|
|
|
#######################################
|
|
$i=0;
|
|
$call_status_string='|';
|
|
$call_status_ct = count($call_status);
|
|
while($i < $call_status_ct)
|
|
{
|
|
$call_status_string .= "$call_status[$i]|";
|
|
$i++;
|
|
}
|
|
if (preg_match("/--NONE--/", $call_status_string))
|
|
{
|
|
$call_status_string="";
|
|
$call_status=array();
|
|
$call_status_ct=0;
|
|
}
|
|
|
|
$stmt="select distinct status, status_name from vicidial_statuses where sale!='Y' UNION select distinct status, status_name from vicidial_campaign_statuses where sale!='Y' $LOGallowed_campaignsSQL order by status, status_name;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$call_statuses_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $call_statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$call_statuses[$i] =$row[0];
|
|
$call_statuses_names[$i] =$row[1];
|
|
# if (preg_match('/\-ALL/',$call_status_string) )
|
|
# {$call_status[$i] = $call_statuses[$i];}
|
|
$i++;
|
|
}
|
|
|
|
#######################################
|
|
for ($i=0; $i<count($user_group); $i++)
|
|
{
|
|
if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
|
|
}
|
|
|
|
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$user_groups_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $user_groups_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_groups[$i] =$row[0];
|
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL_str=$group_SQL;
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$call_status_string='|';
|
|
$call_status_ct = count($call_status);
|
|
while($i < $call_status_ct)
|
|
{
|
|
$call_status_string .= "$call_status[$i]|";
|
|
$call_status_SQL .= "'$call_status[$i]',";
|
|
$CSVstatusheader.=",\"$call_status[$i]\"";
|
|
$HTMLborderheader.="--------+";
|
|
$HTMLstatusheader.=" ".sprintf("%6s", $call_status[$i])." |";
|
|
$call_statusQS .= "&call_status[]=$call_status[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$call_status_string) ) or ($call_status_ct < 1) )
|
|
{$call_status_SQL = "";}
|
|
else
|
|
{
|
|
$call_status_SQL = preg_replace('/,$/i', '',$call_status_SQL);
|
|
$call_status_SQL_str=$call_status_SQL;
|
|
$call_status_SQL = "and status IN($call_status_SQL)";
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{$user_group_SQL = "";}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
|
|
}
|
|
######################################
|
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
|
|
###########################
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
$query_date="$query_date_D $query_date_T";
|
|
$end_date="$end_date_D $end_date_T";
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
|
|
$HTML_text.="Date Range:<BR>\n";
|
|
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
|
|
|
$HTML_text.="<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP> Campaigns:<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string))
|
|
{$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP>Teams/User Groups:<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$user_groups[$o]\|/i",$user_group_string))
|
|
{$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>\n";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP> Show additional statuses:<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=call_status[] multiple>\n";
|
|
if (!$call_status || $call_status_ct==0)
|
|
{$HTML_text.="<option selected value=\"--NONE--\">-- NO ADDITIONAL STATUSES --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--NONE--\">-- NO ADDITIONAL STATUSES --</option>\n";}
|
|
$o=0;
|
|
while ($call_statuses_to_print > $o)
|
|
{
|
|
if (preg_match("/^$call_statuses[$o]\||\|$call_statuses[$o]\|/i",$call_status_string) && strlen($call_status_string)>0)
|
|
{$HTML_text.="<option selected value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT></TD>\n";
|
|
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>\n";
|
|
$HTML_text.="Display as:<BR>";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$HTML_text.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
|
|
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP> ";
|
|
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&SUBMIT=$SUBMIT\">DOWNLOAD</a> |";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
|
$HTML_text.="</FONT>\n";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
if ($SUBMIT=="SUBMIT")
|
|
{
|
|
# Sale counts per rep
|
|
$stmt="select max(event_time), vicidial_agent_log.user, vicidial_agent_log.lead_id, vicidial_list.status as current_status from vicidial_agent_log, vicidial_list where event_time>='$query_date' and event_time<='$end_date' $group_SQL and vicidial_agent_log.status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and vicidial_agent_log.lead_id=vicidial_list.lead_id group by vicidial_agent_log.user, vicidial_agent_log.lead_id";
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
while ($row=mysql_fetch_array($rslt))
|
|
{
|
|
$lead_id=$row["lead_id"];
|
|
$user=$row["user"];
|
|
$current_status=$row["current_status"];
|
|
if (preg_match("/QCCANC/i", $current_status))
|
|
{
|
|
$cancel_array[$row["user"]]++;
|
|
}
|
|
else if (preg_match("/QCFAIL/i", $current_status))
|
|
{
|
|
$incomplete_array[$row["user"]]++;
|
|
}
|
|
else
|
|
{
|
|
$sale_array[$row["user"]]++;
|
|
|
|
# Get actual talk time for all calls made by the user for this particular lead. If cancelled and incomplete sales are to have their times
|
|
# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of
|
|
# sale it is.
|
|
$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from vicidial_agent_log where user='$user' and lead_id='$lead_id' $group_SQL";
|
|
if ($DB) {$ASCII_text.="$sale_time_stmt\n";}
|
|
$sale_time_rslt=mysql_query($sale_time_stmt, $link);
|
|
$sale_time_row=mysql_fetch_row($sale_time_rslt);
|
|
$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
|
|
}
|
|
}
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>";
|
|
$total_average_sale_time=0;
|
|
$total_average_contact_time=0;
|
|
$total_talk_time=0;
|
|
$total_system_time=0;
|
|
$total_calls=0;
|
|
$total_leads=0;
|
|
$total_contacts=0;
|
|
$total_sales=0;
|
|
$total_inc_sales=0;
|
|
$total_cnc_sales=0;
|
|
$total_callbacks=0;
|
|
$total_stcall=0;
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_totals_grand_total[$q]=0;
|
|
$GRAPH2.="<th class='column_header grey_graph_cell' id='teamTotalgraph".($q+17)."'><a href='#' onClick=\"DrawTotalGraph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
}
|
|
$total_graph_stats[]="";
|
|
$max_totalcalls=1;
|
|
$max_totalleads=1;
|
|
$max_totalcontacts=1;
|
|
$max_totalcontactratio=1;
|
|
$max_totalsystemtime=1;
|
|
$max_totaltalktime=1;
|
|
$max_totalsales=1;
|
|
$max_totalsalesleadsratio=1;
|
|
$max_totalsalescontactsratio=1;
|
|
$max_totalsalesperhour=1;
|
|
$max_totalincsales=1;
|
|
$max_totalcancelledsales=1;
|
|
$max_totalcallbacks=1;
|
|
$max_totalfirstcall=1;
|
|
$max_totalavgsaletime=1;
|
|
$max_totalavgcontacttime=1;
|
|
$TOTALGRAPH="<BR><BR><a name='teamTotalgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$TOTALGRAPH2="<tr><th class='column_header grey_graph_cell' id='teamTotalgraph1'><a href='#' onClick=\"DrawTotalGraph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph2'><a href='#' onClick=\"DrawTotalGraph('LEADS', '2'); return false;\">LEADS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph3'><a href='#' onClick=\"DrawTotalGraph('CONTACTS', '3'); return false;\">CONTACTS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph4'><a href='#' onClick=\"DrawTotalGraph('CONTACTRATIO','4'); return false;\">CONTACT RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph5'><a href='#' onClick=\"DrawTotalGraph('SYSTEMTIME', '5'); return false;\">SYSTEM TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph6'><a href='#' onClick=\"DrawTotalGraph('TALKTIME', '6'); return false;\">TALK TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph7'><a href='#' onClick=\"DrawTotalGraph('SALES', '7'); return false;\">SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph8'><a href='#' onClick=\"DrawTotalGraph('SALESLEADSRATIO', '8'); return false;\">SALES TO LEADS RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph9'><a href='#' onClick=\"DrawTotalGraph('SALESCONTACTSRATIO', '9'); return false;\">SALES TO CONTACTS RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph10'><a href='#' onClick=\"DrawTotalGraph('SALESPERHOUR', '10'); return false;\">SALES PER HOUR</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph11'><a href='#' onClick=\"DrawTotalGraph('INCSALES', '11'); return false;\">INCOMPLETE SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph12'><a href='#' onClick=\"DrawTotalGraph('CANCELLEDSALES', '12'); return false;\">CANCELLED SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph13'><a href='#' onClick=\"DrawTotalGraph('CALLBACKS', '13'); return false;\">CALLBACKS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph14'><a href='#' onClick=\"DrawTotalGraph('FIRSTCALLS', '14'); return false;\">FIRST CALLS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph15'><a href='#' onClick=\"DrawTotalGraph('AVGSALETIME', '15'); return false;\">AVG SALE TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph16'><a href='#' onClick=\"DrawTotalGraph('AVGCONTACTTIME', '16'); return false;\">AVG CONTACT TIME</a></th>".$GRAPH2."</TR>";
|
|
$TOTALGRAPH3="<tr><td colspan='".(16+count($call_status))."' class='graph_span_cell'><span id='team_Total_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$TOTALGRAPH_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>CALL CENTER TOTAL</caption><tr><th class='thgraph' scope='col'>USER</th>";
|
|
$TOTALCALLS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CALLS</th></tr>";
|
|
$TOTALLEADS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>LEADS</th></tr>";
|
|
$TOTALCONTACTS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CONTACTS</th></tr>";
|
|
$TOTALCONTACTRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CONTACT RATIO</th></tr>";
|
|
$TOTALSYSTEMTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SYSTEM TIME</th></tr>";
|
|
$TOTALTALKTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>TALK TIME</th></tr>";
|
|
$TOTALSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES</th></tr>";
|
|
$TOTALSALESLEADSRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES TO LEADS RATIO</th></tr>";
|
|
$TOTALSALESCONTACTSRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES TO CONTACTS RATIO</th></tr>";
|
|
$TOTALSALESPERHOUR_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES PER HOUR</th></tr>";
|
|
$TOTALINCSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>INCOMPLETE SALES</th></tr>";
|
|
$TOTALCANCELLEDSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CANCELLED SALES</th></tr>";
|
|
$TOTALCALLBACKS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CALLBACKS</th></tr>";
|
|
$TOTALFIRSTCALLS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>FIRST CALLS</th></tr>";
|
|
$TOTALAVGSALETIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>AVG SALE TIME</th></tr>";
|
|
$TOTALAVGCONTACTTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>AVG CONTACT TIME</th></tr>";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$totalvar_name="TOTAL".$call_status[$q]."_graph";
|
|
$$totalvar_name=$TOTALGRAPH_header."<th class='thgraph' scope='col'>".$call_status[$q]."</th></tr>";
|
|
}
|
|
|
|
for($i=0; $i<$user_group_ct; $i++)
|
|
{
|
|
$group_average_sale_time=0;
|
|
$group_average_contact_time=0;
|
|
$group_talk_time=0;
|
|
$group_system_time=0;
|
|
$group_nonpause_time=0;
|
|
$group_calls=0;
|
|
$group_leads=0;
|
|
$group_contacts=0;
|
|
$group_sales=0;
|
|
$group_inc_sales=0;
|
|
$group_cnc_sales=0;
|
|
$group_callbacks=0;
|
|
$group_stcall=0;
|
|
$name_stmt="select group_name from vicidial_user_groups where user_group='$user_group[$i]'";
|
|
$name_rslt=mysql_query($name_stmt, $link);
|
|
$name_row=mysql_fetch_row($name_rslt);
|
|
$group_name=$name_row[0];
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_group_totals[$q]=0;
|
|
}
|
|
|
|
$ASCII_text.="--- <B>TEAM: $user_group[$i] - $group_name</B>\n";
|
|
$CSV_text.="\"\",\"TEAM: $user_group[$i] - $group_name\"\n";
|
|
$GRAPH_text.="<B>TEAM: $user_group[$i] - $group_name</B>";
|
|
|
|
#### USER COUNTS
|
|
$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, vicidial_agent_log where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=vicidial_agent_log.user and vicidial_agent_log.user_group='$user_group[$i]' and vicidial_agent_log.event_time>='$query_date' and vicidial_agent_log.event_time<='$end_date' and vicidial_agent_log.campaign_id in ($group_SQL_str) order by full_name, user";
|
|
if ($DB) {$ASCII_text.="$user_stmt\n";}
|
|
$user_rslt=mysql_query($user_stmt, $link);
|
|
if (mysql_num_rows($user_rslt)>0)
|
|
{
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_leads=1;
|
|
$max_contacts=1;
|
|
$max_contactratio=1;
|
|
$max_systemtime=1;
|
|
$max_talktime=1;
|
|
$max_sales=1;
|
|
$max_salesleadsratio=1;
|
|
$max_salescontactsratio=1;
|
|
$max_salesperhour=1;
|
|
$max_incsales=1;
|
|
$max_cancelledsales=1;
|
|
$max_callbacks=1;
|
|
$max_firstcall=1;
|
|
$max_avgsaletime=1;
|
|
$max_avgcontacttime=1;
|
|
$GRAPH="<BR><BR><a name='team".$user_group[$i]."graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$STATGRAPH="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$STATGRAPH.="<th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph".($q+17)."'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
$max_varname="max_".$call_status[$q];
|
|
$$max_varname=1;
|
|
}
|
|
|
|
$GRAPH2="<tr><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph1'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph2'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('LEADS', '2'); return false;\">LEADS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph3' ><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CONTACTS', '3'); return false;\">CONTACTS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph4'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CONTACTRATIO', '4'); return false;\">CONTACT RATIO</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph5'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SYSTEMTIME', '5'); return false;\">SYSTEM TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph6'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('TALKTIME', '6'); return false;\">TALK TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph7'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALES', '7'); return false;\">SALES</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph8'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESLEADSRATIO', '8'); return false;\">SALES TO LEADS RATIO</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph9'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESCONTACTSRATIO', '9'); return false;\">SALES TO CONTACTS RATIO</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph10'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESPERHOUR', '10'); return false;\">SALES PER HOUR</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph11'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('INCSALES', '11'); return false;\">INCOMPLETE SALES</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph12'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CANCELLEDSALES', '12'); return false;\">CANCELLED SALES</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph13'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CALLBACKS', '13'); return false;\">CALLBACKS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph14'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('FIRSTCALLS', '14'); return false;\">FIRST CALLS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph15'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('AVGSALETIME', '15'); return false;\">AVG SALE TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph16'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('AVGCONTACTTIME', '16'); return false;\">AVG CONTACT TIME</a></th>".$STATGRAPH."</TR>";
|
|
$GRAPH3="<tr><td colspan='".(16+count($call_status))."' class='graph_span_cell'><span id='team_".$user_group[$i]."_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>TEAM: $user_group[$i] - $group_name</caption><tr><th class='thgraph' scope='col'>USER</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>CALLS</th></tr>";
|
|
$LEADS_graph=$graph_header."<th class='thgraph' scope='col'>LEADS</th></tr>";
|
|
$CONTACTS_graph=$graph_header."<th class='thgraph' scope='col'>CONTACTS</th></tr>";
|
|
$CONTACTRATIO_graph=$graph_header."<th class='thgraph' scope='col'>CONTACT RATIO</th></tr>";
|
|
$SYSTEMTIME_graph=$graph_header."<th class='thgraph' scope='col'>SYSTEM TIME</th></tr>";
|
|
$TALKTIME_graph=$graph_header."<th class='thgraph' scope='col'>TALK TIME</th></tr>";
|
|
$SALES_graph=$graph_header."<th class='thgraph' scope='col'>SALES</th></tr>";
|
|
$SALESLEADSRATIO_graph=$graph_header."<th class='thgraph' scope='col'>SALES TO LEADS RATIO</th></tr>";
|
|
$SALESCONTACTSRATIO_graph=$graph_header."<th class='thgraph' scope='col'>SALES TO CONTACTS RATIO</th></tr>";
|
|
$SALESPERHOUR_graph=$graph_header."<th class='thgraph' scope='col'>SALES PER HOUR</th></tr>";
|
|
$INCSALES_graph=$graph_header."<th class='thgraph' scope='col'>INCOMPLETE SALES</th></tr>";
|
|
$CANCELLEDSALES_graph=$graph_header."<th class='thgraph' scope='col'>CANCELLED SALES</th></tr>";
|
|
$CALLBACKS_graph=$graph_header."<th class='thgraph' scope='col'>CALLBACKS</th></tr>";
|
|
$FIRSTCALLS_graph=$graph_header."<th class='thgraph' scope='col'>FIRST CALLS</th></tr>";
|
|
$AVGSALETIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG SALE TIME</th></tr>";
|
|
$AVGCONTACTTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG CONTACT TIME</th></tr>";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$varname=$call_status[$q]."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>".$call_status[$q]."</th></tr>";
|
|
}
|
|
|
|
$j=0;
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| Agent Name | Agent ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$CSV_text.="\"\",\"Agent Name\",\"Agent ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"$CSVstatusheader\n";
|
|
while ($user_row=mysql_fetch_array($user_rslt))
|
|
{
|
|
$j++;
|
|
$contacts=0;
|
|
$callbacks=0;
|
|
$stcall=0;
|
|
$calls=0;
|
|
$leads=0;
|
|
$system_time=0;
|
|
$talk_time=0;
|
|
$nonpause_time=0;
|
|
# For each user
|
|
$user=$user_row["user"];
|
|
$sale_array[$user]+=0; # For agents with no sales logged
|
|
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
|
|
$cancel_array[$user]+=0; # For agents with no QCCANC logged
|
|
|
|
# Leads
|
|
$lead_stmt="select count(distinct lead_id) from vicidial_agent_log where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$lead_stmt\n";}
|
|
$lead_rslt=mysql_query($lead_stmt, $link);
|
|
$lead_row=mysql_fetch_row($lead_rslt);
|
|
$leads=$lead_row[0];
|
|
|
|
# Callbacks
|
|
$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$callback_stmt\n";}
|
|
$callback_rslt=mysql_query($callback_stmt, $link);
|
|
$callback_row=mysql_fetch_row($callback_rslt);
|
|
$callbacks=$callback_row[0];
|
|
|
|
$stat_stmt="select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
|
|
if ($DB) {$ASCII_text.="$stat_stmt\n";}
|
|
$stat_rslt=mysql_query($stat_stmt, $link);
|
|
while ($stat_row=mysql_fetch_row($stat_rslt))
|
|
{
|
|
if ($stat_row[2]=="Y")
|
|
{
|
|
$contacts+=$stat_row[8];
|
|
$contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
|
|
$group_contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
}
|
|
# if ($stat_row[2]=="Y") {$callbacks+=$stat_row[8];}
|
|
$calls+=$stat_row[8];
|
|
$talk_time+=($stat_row[3]-$stat_row[7]);
|
|
$system_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
$nonpause_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
if ($stat_row[1]=="PRECAL")
|
|
{
|
|
$nonpause_time+=$stat_row[4];
|
|
}
|
|
}
|
|
$user_talk_time = sec_convert($talk_time,'H');
|
|
$group_talk_time+=$talk_time;
|
|
$user_system_time = sec_convert($system_time,'H');
|
|
$talk_hours=$talk_time/3600;
|
|
$group_system_time+=$system_time;
|
|
$user_nonpause_time = sec_convert($nonpause_time,'H');
|
|
$group_nonpause_time+=$nonpause_time;
|
|
|
|
if ($sale_array[$user]>0) {$average_sale_time=sec_convert(round($sales_talk_time_array[$user]/$sale_array[$user]), 'H');} else {$average_sale_time="00:00";}
|
|
$group_sales_talk_time+=$sales_talk_time_array[$user];
|
|
if ($contacts>0) {$average_contact_time=sec_convert(round($contact_talk_time/$contacts), 'H');} else {$average_contact_time="00:00";}
|
|
|
|
$ASCII_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
|
$ASCII_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
|
|
$ASCII_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
|
$ASCII_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
|
$ASCII_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
|
if ($leads>0)
|
|
{
|
|
$contact_ratio=sprintf("%.2f", (100*$contacts/$leads));
|
|
}
|
|
else
|
|
{
|
|
$contact_ratio="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", $user_nonpause_time);
|
|
$ASCII_text.=" | ".sprintf("%11s", $user_system_time);
|
|
$ASCII_text.=" | ".sprintf("%9s", $user_talk_time);
|
|
$ASCII_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
|
if ($nonpause_time>0)
|
|
{
|
|
$sales_per_working_hours=sprintf("%.2f", ($sale_array[$user]/($nonpause_time/3600)));
|
|
}
|
|
else
|
|
{
|
|
$sales_per_working_hours="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
if ($leads>0)
|
|
{
|
|
$sales_ratio=sprintf("%.2f", (100*$sale_array[$user]/$leads));
|
|
}
|
|
else
|
|
{
|
|
$sales_ratio="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
|
if ($contacts>0)
|
|
{
|
|
$sale_contact_ratio=sprintf("%.2f", (100*$sale_array[$user]/$contacts));
|
|
}
|
|
else
|
|
{
|
|
$sale_contact_ratio=0;
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
|
if ($talk_hours>0)
|
|
{
|
|
$sales_per_hour=sprintf("%.2f", ($sale_array[$user]/$talk_hours));
|
|
}
|
|
else
|
|
{
|
|
$sales_per_hour="0.00";
|
|
}
|
|
if ( ($calls>0) and ($leads>0) )
|
|
{
|
|
$stcall=sprintf("%.2f", ($calls/$leads));
|
|
}
|
|
else
|
|
{
|
|
$stcall="0.00";
|
|
}
|
|
|
|
if ($sale_array[$user]>0) {$avg_sale_time=round($sales_talk_time_array[$user]/$sale_array[$user]);} else {$avg_sale_time=0;}
|
|
if ($contacts>0) {$avg_contact_time=round($contact_talk_time/$contacts);} else {$avg_contact_time=0;}
|
|
$graph_stats[$j][0]=$user_row["full_name"]." - $user";
|
|
$graph_stats[$j][1]=trim($calls);
|
|
$graph_stats[$j][2]=trim($leads);
|
|
$graph_stats[$j][3]=trim($contacts);
|
|
$graph_stats[$j][4]=trim($contact_ratio);
|
|
$graph_stats[$j][5]=trim($system_time);
|
|
$graph_stats[$j][6]=trim($talk_time);
|
|
$graph_stats[$j][7]=trim($sale_array[$user]);
|
|
$graph_stats[$j][8]=trim($sales_ratio);
|
|
$graph_stats[$j][9]=trim($sale_contact_ratio);
|
|
$graph_stats[$j][10]=trim($sales_per_hour);
|
|
$graph_stats[$j][11]=trim($incomplete_array[$user]);
|
|
$graph_stats[$j][12]=trim($cancel_array[$user]);
|
|
$graph_stats[$j][13]=trim($callbacks);
|
|
$graph_stats[$j][14]=trim($stcall);
|
|
$graph_stats[$j][15]=trim($avg_sale_time);
|
|
$graph_stats[$j][16]=trim($avg_contact_time);
|
|
|
|
if (trim($calls)>$max_calls) {$max_calls=trim($calls);}
|
|
if (trim($leads)>$max_leads) {$max_leads=trim($leads);}
|
|
if (trim($contacts)>$max_contacts) {$max_contacts=trim($contacts);}
|
|
if (trim($contact_ratio)>$max_contactratio) {$max_contactratio=trim($contact_ratio);}
|
|
if (trim($system_time)>$max_systemtime) {$max_systemtime=trim($system_time);}
|
|
if (trim($talk_time)>$max_talktime) {$max_talktime=trim($talk_time);}
|
|
if (trim($sale_array[$user])>$max_sales) {$max_sales=trim($sale_array[$user]);}
|
|
if (trim($sales_ratio)>$max_salesleadsratio) {$max_salesleadsratio=trim($sales_ratio);}
|
|
if (trim($sale_contact_ratio)>$max_salescontactsratio) {$max_salescontactsratio=trim($sale_contact_ratio);}
|
|
if (trim($sales_per_hour)>$max_salesperhour) {$max_salesperhour=trim($sales_per_hour);}
|
|
if (trim($incomplete_array[$user])>$max_incsales) {$max_incsales=trim($incomplete_array[$user]);}
|
|
if (trim($cancel_array[$user])>$max_cancelledsales) {$max_cancelledsales=trim($cancel_array[$user]);}
|
|
if (trim($callbacks)>$max_callbacks) {$max_callbacks=trim($callbacks);}
|
|
if (trim($stcall)>$max_firstcall) {$max_firstcall=trim($stcall);}
|
|
if (trim($avg_sale_time)>$max_avgsaletime) {$max_avgsaletime=trim($avg_sale_time);}
|
|
if (trim($avg_contact_time)>$max_avgcontacttime) {$max_avgcontacttime=trim($avg_contact_time);}
|
|
|
|
$ASCII_text.=" | ".sprintf("%14s", $sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
|
$ASCII_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$stat_stmt="select sum(stat_ct) from (select count(distinct uniqueid) as stat_ct From vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str) UNION select count(distinct uniqueid) as stat_ct From vicidial_agent_log val, vicidial_campaign_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str)) as counts";
|
|
$stat_rslt=mysql_query($stat_stmt, $link);
|
|
$stat_row=mysql_fetch_row($stat_rslt);
|
|
$ASCII_text.=" ".sprintf("%6s", $stat_row[0])." |";
|
|
$CSV_status_text.=",\"$stat_row[0]\"";
|
|
$call_status_group_totals[$q]+=$stat_row[0];
|
|
$graph_stats[$j][(17+$q)]=$stat_row[0];
|
|
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
|
|
$max_varname="max_".$call_status[$q];
|
|
if ($stat_row[0]>$$max_varname) {$$max_varname=$stat_row[0];}
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_nonpause_time\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_per_working_hours\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"$CSV_status_text\n";
|
|
}
|
|
|
|
##### GROUP TOTALS #############
|
|
if ($group_sales>0)
|
|
{
|
|
$group_average_sale_time=sec_convert(round($group_sales_talk_time/$group_sales), 'H');
|
|
}
|
|
else
|
|
{
|
|
$group_average_sale_time="00:00:00";
|
|
}
|
|
if ($group_contacts>0)
|
|
{
|
|
$group_average_contact_time=sec_convert(round($group_contact_talk_time/$group_contacts), 'H');
|
|
}
|
|
else
|
|
{
|
|
$group_average_contact_time="00:00:00";
|
|
}
|
|
$group_talk_hours=$group_talk_time/3600;
|
|
|
|
$GROUP_text.="| ".sprintf("%40s", "$group_name");
|
|
$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
|
|
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%10s", "TOTALS:");
|
|
|
|
$TOTAL_text=" | ".sprintf("%5s", $group_calls);
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
|
|
$TOTAL_text.=" | ".sprintf("%8s", $group_contacts);
|
|
if ($group_leads>0)
|
|
{
|
|
$group_contact_ratio=sprintf("%.2f", (100*$group_contacts/$group_leads));
|
|
}
|
|
else
|
|
{
|
|
$group_contact_ratio="0.00";
|
|
}
|
|
$TOTAL_text.=" | ".sprintf("%12s", $group_contact_ratio)."%";
|
|
$TOTAL_text.=" | ".sprintf("%13s", sec_convert($group_nonpause_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%11s", sec_convert($group_system_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%9s", sec_convert($group_talk_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_sales);
|
|
if ($group_nonpause_time>0)
|
|
{
|
|
$sales_per_working_hours=sprintf("%.2f", ($group_sales/($group_nonpause_time/3600)));
|
|
}
|
|
else
|
|
{
|
|
$sales_per_working_hours="0.00";
|
|
}
|
|
$TOTAL_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
if ($group_leads>0)
|
|
{
|
|
$group_sales_ratio=sprintf("%.2f", (100*$group_sales/$group_leads));
|
|
}
|
|
else
|
|
{
|
|
$group_sales_ratio="0.00";
|
|
}
|
|
$TOTAL_text.=" | ".sprintf("%19s", $group_sales_ratio)."%";
|
|
if ($group_contacts>0)
|
|
{
|
|
$group_sale_contact_ratio=sprintf("%.2f", (100*$group_sales/$group_contacts));
|
|
}
|
|
else
|
|
{
|
|
$group_sale_contact_ratio=0;
|
|
}
|
|
$TOTAL_text.=" | ".sprintf("%22s", $group_sale_contact_ratio)."%";
|
|
if ($group_talk_hours>0)
|
|
{
|
|
$group_sales_per_hour=sprintf("%.2f", ($group_sales/$group_talk_hours));
|
|
}
|
|
else
|
|
{
|
|
$group_sales_per_hour="0.00";
|
|
}
|
|
if ( ($group_calls>0) and ($group_leads>0) )
|
|
{
|
|
$group_stcall=sprintf("%.2f", ($group_calls/$group_leads));
|
|
}
|
|
else
|
|
{
|
|
$group_stcall="0.00";
|
|
}
|
|
$TOTAL_text.=" | ".sprintf("%14s", $group_sales_per_hour);
|
|
$TOTAL_text.=" | ".sprintf("%16s", $group_inc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%15s", $group_cnc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
|
|
$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); # first call resolution
|
|
$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
|
|
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_group_totals); $q++) {
|
|
$TOTAL_text.=" ".sprintf("%6s", $call_status_group_totals[$q])." |";
|
|
$call_status_totals_grand_total[$q]+=$call_status_group_totals[$q];
|
|
$CSV_status_text.=",\"$call_status_group_totals[$q]\"";
|
|
$total_var=$call_status[$q]."_total";
|
|
$$total_var=$call_status_group_totals[$q];
|
|
$total_graph_stats[$i][(17+$q)]=$call_status_group_totals[$q];
|
|
$max_varname="max_total".$call_status[$q];
|
|
if ($call_status_group_totals[$q]>$$max_varname) {$$max_varname=$call_status_group_totals[$q];}
|
|
}
|
|
$TOTAL_text.="\n";
|
|
|
|
if (trim($group_calls)>$max_totalcalls) {$max_totalcalls=trim($group_calls);}
|
|
if (trim($group_leads)>$max_totalleads) {$max_totalleads=trim($group_leads);}
|
|
if (trim($group_contacts)>$max_totalcontacts) {$max_totalcontacts=trim($group_contacts);}
|
|
if (trim($group_contact_ratio)>$max_totalcontactratio) {$max_totalcontactratio=trim($group_contact_ratio);}
|
|
if (trim($group_system_time)>$max_totalsystemtime) {$max_totalsystemtime=trim($group_system_time);}
|
|
if (trim($group_talk_time)>$max_totaltalktime) {$max_totaltalktime=trim($group_talk_time);}
|
|
if (trim($group_sales)>$max_totalsales) {$max_totalsales=trim($group_sales);}
|
|
if (trim($group_sales_ratio)>$max_totalsalesleadsratio) {$max_totalsalesleadsratio=trim($group_sales_ratio);}
|
|
if (trim($group_sale_contact_ratio)>$max_totalsalescontactsratio) {$max_totalsalescontactsratio=trim($group_sale_contact_ratio);}
|
|
if (trim($group_sales_per_hour)>$max_totalsalesperhour) {$max_totalsalesperhour=trim($group_sales_per_hour);}
|
|
if (trim($group_inc_sales)>$max_totalincsales) {$max_totalincsales=trim($group_inc_sales);}
|
|
if (trim($group_cnc_sales)>$max_totalcancelledsales) {$max_totalcancelledsales=trim($group_cnc_sales);}
|
|
if (trim($group_callbacks)>$max_totalcallbacks) {$max_totalcallbacks=trim($group_callbacks);}
|
|
if (trim($group_stcall)>$max_totalfirstcall) {$max_totalfirstcall=trim($group_stcall);}
|
|
if (trim($group_avg_sale_time)>$max_totalavgsaletime) {$max_totalavgsaletime=trim($group_avg_sale_time);}
|
|
if (trim($group_avg_contact_time)>$max_totalavgcontacttime) {$max_totalavgcontacttime=trim($group_avg_contact_time);}
|
|
$total_graph_stats[$i][1]=$group_calls;
|
|
$total_graph_stats[$i][2]=$group_leads;
|
|
$total_graph_stats[$i][3]=$group_contacts;
|
|
$total_graph_stats[$i][4]=$group_contact_ratio;
|
|
$total_graph_stats[$i][5]=$group_system_time;
|
|
$total_graph_stats[$i][6]=$group_talk_time;
|
|
$total_graph_stats[$i][7]=$group_sales;
|
|
$total_graph_stats[$i][8]=$group_sales_ratio;
|
|
$total_graph_stats[$i][9]=$group_sale_contact_ratio;
|
|
$total_graph_stats[$i][10]=$group_sales_per_hour;
|
|
$total_graph_stats[$i][11]=$group_inc_sales;
|
|
$total_graph_stats[$i][12]=$group_cnc_sales;
|
|
$total_graph_stats[$i][13]=$group_callbacks;
|
|
$total_graph_stats[$i][14]=$group_stcall;
|
|
$total_graph_stats[$i][15]=$group_avg_sale_time;
|
|
$total_graph_stats[$i][16]=$group_avg_contact_time;
|
|
|
|
$ASCII_text.=$TOTAL_text;
|
|
$GROUP_text.=$TOTAL_text;
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="\n\n";
|
|
|
|
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$CSV_text.="\n\n";
|
|
|
|
$total_calls+=$group_calls;
|
|
$total_leads+=$group_leads;
|
|
$total_contacts+=$group_contacts;
|
|
$total_system_time+=$group_system_time;
|
|
$total_nonpause_time+=$group_nonpause_time;
|
|
$total_talk_time+=$group_talk_time;
|
|
$total_sales+=$group_sales;
|
|
$total_inc_sales+=$group_inc_sales;
|
|
$total_cnc_sales+=$group_cnc_sales;
|
|
$total_callbacks+=$group_callbacks;
|
|
$total_stcall+=$group_stcall; # first call resolution
|
|
$total_sales_talk_time+=$group_sales_talk_time;
|
|
$total_contact_talk_time+=$group_contact_talk_time;
|
|
|
|
for ($d=1; $d<=count($graph_stats); $d++) {
|
|
if ($d==1) {$class=" first";} else if ($d==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$LEADS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][2]/$max_leads)."' height='16' />".$graph_stats[$d][2]."</td></tr>";
|
|
$CONTACTS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][3]/$max_contacts)."' height='16' />".$graph_stats[$d][3]."</td></tr>";
|
|
$CONTACTRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][4]/$max_contactratio)."' height='16' />".$graph_stats[$d][4]."%</td></tr>";
|
|
$SYSTEMTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][5]/$max_systemtime)."' height='16' />".sec_convert($graph_stats[$d][5], 'H')."</td></tr>";
|
|
$TALKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][6]/$max_talktime)."' height='16' />".sec_convert($graph_stats[$d][6], 'H')."</td></tr>";
|
|
$SALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][7]/$max_sales)."' height='16' />".$graph_stats[$d][7]."</td></tr>";
|
|
$SALESLEADSRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][8]/$max_salesleadsratio)."' height='16' />".$graph_stats[$d][8]."%</td></tr>";
|
|
$SALESCONTACTSRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][9]/$max_salescontactsratio)."' height='16' />".$graph_stats[$d][9]."%</td></tr>";
|
|
$SALESPERHOUR_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][10]/$max_salesperhour)."' height='16' />".$graph_stats[$d][10]."</td></tr>";
|
|
$INCSALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][11]/$max_incsales)."' height='16' />".$graph_stats[$d][11]."</td></tr>";
|
|
$CANCELLEDSALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][12]/$max_cancelledsales)."' height='16' />".$graph_stats[$d][12]."</td></tr>";
|
|
$CALLBACKS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][13]/$max_callbacks)."' height='16' />".$graph_stats[$d][13]."</td></tr>";
|
|
$FIRSTCALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][14]/$max_firstcall)."' height='16' />".$graph_stats[$d][14]."</td></tr>";
|
|
$AVGSALETIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][15]/$max_avgsaletime)."' height='16' />".sec_convert($graph_stats[$d][15], 'H')."</td></tr>";
|
|
$AVGCONTACTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][16]/$max_avgcontacttime)."' height='16' />".sec_convert($graph_stats[$d][16], 'H')."</td></tr>";
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$varname=$Sstatus."_graph";
|
|
$max_varname="max_".$Sstatus;
|
|
# $max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
|
|
|
|
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][($e+17)]/$$max_varname)."' height='16' />".$graph_stats[$d][($e+17)]."</td></tr>";
|
|
}
|
|
}
|
|
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_calls)."</th></tr></table>";
|
|
$LEADS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_leads)."</th></tr></table>";
|
|
$CONTACTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_contacts)."</th></tr></table>";
|
|
$CONTACTRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_contact_ratio)."%</th></tr></table>";
|
|
$SYSTEMTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($group_system_time,'H')."</th></tr></table>";
|
|
$TALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($group_talk_time,'H')."</th></tr></table>";
|
|
$SALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales)."</th></tr></table>";
|
|
$SALESLEADSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales_ratio)."%</th></tr></table>";
|
|
$SALESCONTACTSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sale_contact_ratio)."%</th></tr></table>";
|
|
$SALESPERHOUR_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales_per_hour)."</th></tr></table>";
|
|
$INCSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_inc_sales)."</th></tr></table>";
|
|
$CANCELLEDSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_cnc_sales)."</th></tr></table>";
|
|
$CALLBACKS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_callbacks)."</th></tr></table>";
|
|
$FIRSTCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_stcall)."</th></tr></table>";
|
|
$AVGSALETIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_average_sale_time)."</th></tr></table>";
|
|
$AVGCONTACTTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_average_contact_time)."</th></tr></table>";
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$total_var=$Sstatus."_total";
|
|
$graph_var=$Sstatus."_graph";
|
|
$$graph_var.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($$total_var)."</th></tr></table>";
|
|
}
|
|
$JS_onload.="\tDraw".$user_group[$i]."Graph('CALLS', '1');\n";
|
|
$JS_text.="function Draw".$user_group[$i]."Graph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var LEADS_graph=\"$LEADS_graph\";\n";
|
|
$JS_text.=" var CONTACTS_graph=\"$CONTACTS_graph\";\n";
|
|
$JS_text.=" var CONTACTRATIO_graph=\"$CONTACTRATIO_graph\";\n";
|
|
$JS_text.=" var SYSTEMTIME_graph=\"$SYSTEMTIME_graph\";\n";
|
|
$JS_text.=" var TALKTIME_graph=\"$TALKTIME_graph\";\n";
|
|
$JS_text.=" var SALES_graph=\"$SALES_graph\";\n";
|
|
$JS_text.=" var SALESLEADSRATIO_graph=\"$SALESLEADSRATIO_graph\";\n";
|
|
$JS_text.=" var SALESCONTACTSRATIO_graph=\"$SALESCONTACTSRATIO_graph\";\n";
|
|
$JS_text.=" var SALESPERHOUR_graph=\"$SALESPERHOUR_graph\";\n";
|
|
$JS_text.=" var INCSALES_graph=\"$INCSALES_graph\";\n";
|
|
$JS_text.=" var CANCELLEDSALES_graph=\"$CANCELLEDSALES_graph\";\n";
|
|
$JS_text.=" var CALLBACKS_graph=\"$CALLBACKS_graph\";\n";
|
|
$JS_text.=" var FIRSTCALLS_graph=\"$FIRSTCALLS_graph\";\n";
|
|
$JS_text.=" var AVGSALETIME_graph=\"$AVGSALETIME_graph\";\n";
|
|
$JS_text.=" var AVGCONTACTTIME_graph=\"$AVGCONTACTTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$graph_var=$Sstatus."_graph";
|
|
$JS_text.=" var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
|
|
}
|
|
$JS_text.=" for (var i=1; i<=".(16+count($call_status))."; i++) {\n";
|
|
$JS_text.=" var cellID=\"team".$user_group[$i]."graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"team".$user_group[$i]."graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('team_".$user_group[$i]."_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
|
|
$GRAPH_text.=$GRAPH.$GRAPH2.$GRAPH3;
|
|
#flush();
|
|
}
|
|
else
|
|
{
|
|
$ASCII_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\n\n";
|
|
$CSV_text.="\"\",\"**** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\"\n\n";
|
|
$GRAPH_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****<BR/><BR/>\n\n";
|
|
}
|
|
}
|
|
|
|
$ASCII_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| Team Name | Team ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.=$GROUP_text;
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
|
|
if ($total_sales>0)
|
|
{
|
|
$total_average_sale_time=sec_convert(round($total_sales_talk_time/$total_sales), 'H');
|
|
}
|
|
else
|
|
{
|
|
$total_average_sale_time="00:00:00";
|
|
}
|
|
if ($total_contacts>0)
|
|
{
|
|
$total_average_contact_time=sec_convert(round($total_contact_talk_time/$total_contacts), 'H');
|
|
}
|
|
else
|
|
{
|
|
$total_average_contact_time="00:00:00";
|
|
}
|
|
$total_talk_hours=$total_talk_time/3600;
|
|
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%10s", "TOTALS:");
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_calls);
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_leads);
|
|
$ASCII_text.=" | ".sprintf("%8s", $total_contacts);
|
|
if ($total_leads>0)
|
|
{
|
|
$total_contact_ratio=sprintf("%.2f", (100*$total_contacts/$total_leads));
|
|
}
|
|
else
|
|
{
|
|
$total_contact_ratio="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", sec_convert($total_nonpause_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_sales);
|
|
if ($total_nonpause_time>0)
|
|
{
|
|
$sales_per_working_hours=sprintf("%.2f", ($total_sales/($total_nonpause_time/3600)));
|
|
}
|
|
else
|
|
{
|
|
$sales_per_working_hours="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
if ($total_leads>0)
|
|
{
|
|
$total_sales_ratio=sprintf("%.2f", (100*$total_sales/$total_leads));
|
|
}
|
|
else
|
|
{
|
|
$total_sales_ratio="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
|
if ($total_contacts>0)
|
|
{
|
|
$total_sale_contact_ratio=sprintf("%.2f", (100*$total_sales/$total_contacts));
|
|
}
|
|
else
|
|
{
|
|
$total_sale_contact_ratio=0;
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
|
if ($total_talk_hours>0)
|
|
{
|
|
$total_sales_per_hour=sprintf("%.2f", ($total_sales/$total_talk_hours));
|
|
}
|
|
else
|
|
{
|
|
$total_sales_per_hour="0.00";
|
|
}
|
|
if ( ($total_calls>0) and ($total_leads>0) )
|
|
{
|
|
$total_stcall=sprintf("%.2f", ($total_calls/$total_leads));
|
|
}
|
|
else
|
|
{
|
|
$total_stcall="0.00";
|
|
}
|
|
$ASCII_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $total_inc_sales);
|
|
$ASCII_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
|
$ASCII_text.=" | ".sprintf("%9s", $total_callbacks);
|
|
$ASCII_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $total_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_totals_grand_total); $q++) {
|
|
$ASCII_text.=" ".sprintf("%6s", $call_status_totals_grand_total[$q])." |";
|
|
$CSV_status_text.=",\"$call_status_totals_grand_total[$q]\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="</FONT></PRE>";
|
|
$ASCII_text.="</BODY>\n";
|
|
$ASCII_text.="</HTML>\n";
|
|
|
|
$CSV_text.="\"\",\"CALL CENTER TOTAL\"\n";
|
|
$CSV_text.="\"\",\"Team Name\",\"Team ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"$CSVstatusheader\n";
|
|
$CSV_text.=$GROUP_CSV_text;
|
|
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_nonpause_time,'H')."\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$sales_per_working_hours\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"$CSV_status_text\n";
|
|
for ($d=0; $d<count($total_graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($total_graph_stats)) {$class=" last";} else {$class="";}
|
|
$TOTALCALLS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][1]/$max_totalcalls)."' height='16' />".$total_graph_stats[$d][1]."</td></tr>";
|
|
$TOTALLEADS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][2]/$max_totalleads)."' height='16' />".$total_graph_stats[$d][2]."</td></tr>";
|
|
$TOTALCONTACTS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][3]/$max_totalcontacts)."' height='16' />".$total_graph_stats[$d][3]."</td></tr>";
|
|
$TOTALCONTACTRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][4]/$max_totalcontactratio)."' height='16' />".$total_graph_stats[$d][4]."%</td></tr>";
|
|
$TOTALSYSTEMTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][5]/$max_totalsystemtime)."' height='16' />".sec_convert($total_graph_stats[$d][5], 'H')."</td></tr>";
|
|
$TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][6]/$max_totaltalktime)."' height='16' />".sec_convert($total_graph_stats[$d][6], 'H')."</td></tr>";
|
|
$TOTALSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][7]/$max_totalsales)."' height='16' />".$total_graph_stats[$d][7]."</td></tr>";
|
|
$TOTALSALESLEADSRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][8]/$max_totalsalesleadsratio)."' height='16' />".$total_graph_stats[$d][8]."%</td></tr>";
|
|
$TOTALSALESCONTACTSRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][9]/$max_totalsalescontactsratio)."' height='16' />".$total_graph_stats[$d][9]."%</td></tr>";
|
|
$TOTALSALESPERHOUR_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][10]/$max_totalsalesperhour)."' height='16' />".$total_graph_stats[$d][10]."</td></tr>";
|
|
$TOTALINCSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][11]/$max_totalincsales)."' height='16' />".$total_graph_stats[$d][11]."</td></tr>";
|
|
$TOTALCANCELLEDSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][12]/$max_totalcancelledsales)."' height='16' />".$total_graph_stats[$d][12]."</td></tr>";
|
|
$TOTALCALLBACKS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][13]/$max_totalcallbacks)."' height='16' />".$total_graph_stats[$d][13]."</td></tr>";
|
|
$TOTALFIRSTCALLS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][14]/$max_totalfirstcall)."' height='16' />".$total_graph_stats[$d][14]."</td></tr>";
|
|
$TOTALAVGSALETIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][15]/$max_totalavgsaletime)."' height='16' />".sec_convert($total_graph_stats[$d][15], 'H')."</td></tr>";
|
|
$TOTALAVGCONTACTTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][16]/$max_totalavgcontacttime)."' height='16' />".sec_convert($total_graph_stats[$d][16], 'H')."</td></tr>";
|
|
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$varname="TOTAL".$Sstatus."_graph";
|
|
$max_varname="max_total".$Sstatus;
|
|
# $max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
|
|
|
|
$$varname.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][($e+17)]/$$max_varname)."' height='16' />".$total_graph_stats[$d][($e+17)]."</td></tr>";
|
|
}
|
|
|
|
}
|
|
|
|
$TOTALCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_calls)."</th></tr></table>";
|
|
$TOTALLEADS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_leads)."</th></tr></table>";
|
|
$TOTALCONTACTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_contacts)."</th></tr></table>";
|
|
$TOTALCONTACTRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_contact_ratio)."%</th></tr></table>";
|
|
$TOTALSYSTEMTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($total_system_time,'H')."</th></tr></table>";
|
|
$TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($total_talk_time,'H')."</th></tr></table>";
|
|
$TOTALSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales)."</th></tr></table>";
|
|
$TOTALSALESLEADSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales_ratio)."%</th></tr></table>";
|
|
$TOTALSALESCONTACTSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sale_contact_ratio)."%</th></tr></table>";
|
|
$TOTALSALESPERHOUR_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales_per_hour)."</th></tr></table>";
|
|
$TOTALINCSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_inc_sales)."</th></tr></table>";
|
|
$TOTALCANCELLEDSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_cnc_sales)."</th></tr></table>";
|
|
$TOTALCALLBACKS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_callbacks)."</th></tr></table>";
|
|
$TOTALFIRSTCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_stcall)."</th></tr></table>";
|
|
$TOTALAVGSALETIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_average_sale_time)."</th></tr></table>";
|
|
$TOTALAVGCONTACTTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_average_contact_time)."</th></tr></table>";
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$total_var=$Sstatus."_total";
|
|
$graph_var="TOTAL".$Sstatus."_graph";
|
|
$$graph_var.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($$total_var)."</th></tr></table>";
|
|
}
|
|
$JS_onload.="\tDrawTotalGraph('CALLS', '1');\n";
|
|
$JS_text.="function DrawTotalGraph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$TOTALCALLS_graph\";\n";
|
|
$JS_text.=" var LEADS_graph=\"$TOTALLEADS_graph\";\n";
|
|
$JS_text.=" var CONTACTS_graph=\"$TOTALCONTACTS_graph\";\n";
|
|
$JS_text.=" var CONTACTRATIO_graph=\"$TOTALCONTACTRATIO_graph\";\n";
|
|
$JS_text.=" var SYSTEMTIME_graph=\"$TOTALSYSTEMTIME_graph\";\n";
|
|
$JS_text.=" var TALKTIME_graph=\"$TOTALTALKTIME_graph\";\n";
|
|
$JS_text.=" var SALES_graph=\"$TOTALSALES_graph\";\n";
|
|
$JS_text.=" var SALESLEADSRATIO_graph=\"$TOTALSALESLEADSRATIO_graph\";\n";
|
|
$JS_text.=" var SALESCONTACTSRATIO_graph=\"$TOTALSALESCONTACTSRATIO_graph\";\n";
|
|
$JS_text.=" var SALESPERHOUR_graph=\"$TOTALSALESPERHOUR_graph\";\n";
|
|
$JS_text.=" var INCSALES_graph=\"$TOTALINCSALES_graph\";\n";
|
|
$JS_text.=" var CANCELLEDSALES_graph=\"$TOTALCANCELLEDSALES_graph\";\n";
|
|
$JS_text.=" var CALLBACKS_graph=\"$TOTALCALLBACKS_graph\";\n";
|
|
$JS_text.=" var FIRSTCALLS_graph=\"$TOTALFIRSTCALLS_graph\";\n";
|
|
$JS_text.=" var AVGSALETIME_graph=\"$TOTALAVGSALETIME_graph\";\n";
|
|
$JS_text.=" var AVGCONTACTTIME_graph=\"$TOTALAVGCONTACTTIME_graph\";\n";
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$graph_var="TOTAL".$Sstatus."_graph";
|
|
$JS_text.=" var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
|
|
}
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=".(16+count($call_status))."; i++) {\n";
|
|
$JS_text.=" var cellID=\"teamTotalgraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"teamTotalgraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('team_Total_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
|
|
$GRAPH_text.=$TOTALGRAPH.$TOTALGRAPH2.$TOTALGRAPH3;
|
|
$GRAPH_text.="</FONT></PRE>";
|
|
$GRAPH_text.="</BODY>\n";
|
|
$GRAPH_text.="</HTML>\n";
|
|
|
|
}
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_team_performance_detail_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header("Content-type: text/html; charset=utf-8");
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$HTML_text.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
echo $HTML_head;
|
|
echo $JS_text;
|
|
$short_header=1;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
flush();
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysql_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|