1266 lines
43 KiB
PHP
1266 lines
43 KiB
PHP
<?php
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# AST_agent_status_detail.php
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 90206-1554 - First build
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# 90225-2252 - Added CSV download option
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# 90310-2030 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 100119-0935 - Fixed bug 291
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 111104-1248 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 121130-0958 - Fix for user group permissions issue #588
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# 130414-0139 - Added report logging
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# 130610-1029 - Finalized changing of all ereg instances to preg
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# 130621-0822 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0944 - Fixed issue #675
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# 130901-0827 - Changed to mysqli PHP functions
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# 140108-0711 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 150516-1310 - Fixed Javascript element problem, Issue #857
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# 150603-1532 - Statuses are now sorted in alphabetical order
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# 151112-1345 - Added ability to search archive logs and show defunct users
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# 160121-2209 - Added report title header, default report format, cleaned up formatting
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# 160301-2051 - Expanded full name to 25 characters on text display
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# 160310-2115 - Fixed bug in HTML display
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# 160330-0648 - Fixed issue with names and non-latin setting
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 170409-1556 - Added IP List validation code
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# 170829-0040 - Added screen color settings
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 191013-0904 - Fixes for PHP7
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# 200605-1100 - user_group bug fix
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# 220303-1433 - Added allow_web_debug system setting
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];}
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elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = array();}
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if (!isset($user_group)) {$user_group = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Agent Status Detail';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,report_default_format,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSreport_default_format = $row[4];
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$SSallow_web_debug = $row[5];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$query_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $query_date);
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$end_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $end_date);
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$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
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$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
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$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download);
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$search_archived_data = preg_replace('/[^-_0-9a-zA-Z]/', '', $search_archived_data);
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$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type);
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$stage = preg_replace('/[^-_0-9a-zA-Z]/', '', $stage);
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$show_defunct_users = preg_replace('/[^-_0-9a-zA-Z]/', '', $show_defunct_users);
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# Variables filtered further down in the code
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# $group
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# $user_group
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9a-zA-Z]/', '', $shift);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9\p{L}]/u', '', $shift);
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}
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if ($search_archived_data=="checked") {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = "You are not allowed to view reports";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = "Login incorrect, please try again";
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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# echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
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$group_string .= "$group[$i]|";
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$i++;
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}
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$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups=array();
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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if (preg_match('/\-ALL/',$group_string) )
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{$group[$i] = $groups[$i];}
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$i++;
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}
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#for ($i=0; $i<count($user_group); $i++)
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# {
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# if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
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# }
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$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$allowed_user_groups=array();
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while ($i < $user_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$allowed_user_groups[$i] =$row[0];
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if ($all_user_groups) {$user_group[$i]=$row[0];}
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
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if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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}
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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else
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{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $user_group[$i]);
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{
|
|
$i=0;
|
|
$user_group_SQL = "";
|
|
$user_groupQS = "";
|
|
$user_groups_ct = count($allowed_user_groups);
|
|
while($i < $user_groups_ct)
|
|
{
|
|
# $user_group_string .= "$user_groups[$i]|";
|
|
$user_group_SQL .= "'$allowed_user_groups[$i]',";
|
|
$user_groupQS .= "&user_group[]=$allowed_user_groups[$i]";
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
|
|
|
|
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
# |5| | 1 | &user_group[]=5 | 1
|
|
$stmt="SELECT vsc_id,vsc_name from vicidial_status_categories;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statcats_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$vsc_id=array();
|
|
$vsc_name=array();
|
|
$vsc_count=array();
|
|
while ($i < $statcats_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vsc_id[$i] = $row[0];
|
|
$vsc_name[$i] = $row[1];
|
|
$vsc_count[$i] = 0;
|
|
$i++;
|
|
}
|
|
|
|
$customer_interactive_statuses='';
|
|
$stmt="SELECT status from vicidial_statuses where human_answered='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "|$row[0]";
|
|
$i++;
|
|
}
|
|
$stmt="SELECT status from vicidial_campaign_statuses where human_answered='Y' $LOGallowed_campaignsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "|$row[0]";
|
|
$i++;
|
|
}
|
|
if (strlen($customer_interactive_statuses)>0)
|
|
{$customer_interactive_statuses .= '|';}
|
|
|
|
#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
|
|
#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
|
|
|
|
|
|
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&search_archived_data=$search_archived_data&show_defunct_users=$show_defunct_users&report_display_type=$report_display_type&DB=$DB";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
?>
|
|
|
|
<HTML>
|
|
<HEAD>
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.yellow {color: white; background-color: yellow}
|
|
.red {color: white; background-color: red}
|
|
.blue {color: white; background-color: blue}
|
|
.purple {color: white; background-color: purple}
|
|
-->
|
|
</STYLE>
|
|
|
|
<?php
|
|
|
|
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
echo "<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
echo "<script src='chart/Chart.js'></script>\n";
|
|
echo "<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;z-index:21;'></div>";
|
|
echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:30px;z-index:19;\" id=agent_status_stats>\n";
|
|
echo "<b>"._QXZ("$report_name")."</b> $NWB#agent_status_detail$NWE\n";
|
|
echo "<PRE><FONT SIZE=2>";
|
|
}
|
|
|
|
if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
|
|
{
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
|
|
echo " "._QXZ("NOTE: stats taken from shift specified")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME ($db_source)\n";
|
|
$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$GRAPH.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME\n";
|
|
$GRAPH.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME\n";
|
|
$file_output .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
}
|
|
|
|
$statuses='-';
|
|
$statusesTXT='';
|
|
$statusesHEAD='';
|
|
$statusesHTML='';
|
|
$statusesFILE='';
|
|
$statusesARY=array();
|
|
$statusesARY[0]='';
|
|
$j=0;
|
|
$users='-';
|
|
$usersARY=array();
|
|
$usersARY[0]='';
|
|
$user_namesARY=array();
|
|
$user_namesARY[0]='';
|
|
$k=0;
|
|
|
|
if ($show_defunct_users)
|
|
{
|
|
$user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by user asc";
|
|
}
|
|
else
|
|
{
|
|
$user_stmt="SELECT distinct full_name,vicidial_users.user from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status is not null $group_SQL $user_group_SQL order by full_name asc";
|
|
}
|
|
|
|
if ($DB) {echo "$user_stmt\n";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
$q=0;
|
|
while($q<mysqli_num_rows($user_rslt))
|
|
{
|
|
$user_row=mysqli_fetch_row($user_rslt);
|
|
|
|
if ($show_defunct_users)
|
|
{
|
|
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$user_row[1]'";
|
|
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
|
|
if (mysqli_num_rows($defunct_user_rslt)>0)
|
|
{
|
|
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
|
|
$full_name_val=$defunct_user_row[0];
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$user_row[1];
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$user_row[0];
|
|
}
|
|
|
|
$full_name[$q] = $full_name_val;
|
|
$user[$q] = $user_row[1];
|
|
|
|
if (!preg_match("/\-$user[$q]\-/i", $users))
|
|
{
|
|
$users .= "$user[$q]-";
|
|
$usersARY[$k] = $user[$q];
|
|
$user_namesARY[$k] = $full_name[$q];
|
|
$k++;
|
|
}
|
|
$q++;
|
|
}
|
|
|
|
if ($show_defunct_users)
|
|
{
|
|
$status_stmt="SELECT distinct status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by status";
|
|
}
|
|
else
|
|
{
|
|
$status_stmt="SELECT distinct status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user $group_SQL $user_group_SQL order by status";
|
|
}
|
|
|
|
if ($DB) {echo "$status_stmt\n";}
|
|
$status_rslt=mysql_to_mysqli($status_stmt, $link);
|
|
$q=0;
|
|
$calls=array();
|
|
$full_name=array();
|
|
$user=array();
|
|
$status=array();
|
|
$status_rows_to_print=0; $sub_status_count=0;
|
|
while($status_row=mysqli_fetch_row($status_rslt))
|
|
{
|
|
$current_status=$status_row[0];
|
|
|
|
if ($show_defunct_users)
|
|
{
|
|
$stmt="SELECT count(*) as calls,'' as full_name,user,status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$status_rows_to_print = mysqli_num_rows($rslt);
|
|
$rows_to_print+=$status_rows_to_print;
|
|
$i=0;
|
|
while ($i < $status_rows_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($show_defunct_users)
|
|
{
|
|
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[2]'";
|
|
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
|
|
if (mysqli_num_rows($defunct_user_rslt)>0)
|
|
{
|
|
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
|
|
$full_name_val=$defunct_user_row[0];
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$row[2];
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$row[1];
|
|
}
|
|
|
|
|
|
if ( ($row[0] > 0) and (strlen($row[2]) > 0) and (strlen($row[3]) > 0) and (!preg_match("/NULL/i",$row[3])))
|
|
{
|
|
$calls[$q] = $row[0];
|
|
$full_name[$q] = $full_name_val;
|
|
$user[$q] = $row[2];
|
|
$status[$q] = $row[3];
|
|
if ( (!preg_match("/-$status[$q]-/i", $statuses)) and (strlen($status[$q])>0) )
|
|
{
|
|
$statusesTXT = sprintf("%8s", $status[$q]);
|
|
$statusesHEAD .= "----------+";
|
|
$statusesHTML .= " $statusesTXT |";
|
|
$statusesFILE .= "$statusesTXT,";
|
|
$statuses .= "$status[$q]-";
|
|
$statusesARY[$j] = $status[$q];
|
|
|
|
$sub_statusesARY[$sub_status_count] = $status[$q];
|
|
$sub_status_count++;
|
|
$max_varname="max_".$status[$q];
|
|
$$max_varname=1;
|
|
|
|
$j++;
|
|
}
|
|
if (!preg_match("/\-$user[$q]\-/i", $users))
|
|
{
|
|
$users .= "$user[$q]-";
|
|
$usersARY[$k] = $user[$q];
|
|
$user_namesARY[$k] = $full_name[$q];
|
|
$k++;
|
|
}
|
|
}
|
|
$i++;
|
|
$q++;
|
|
}
|
|
}
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.=_QXZ("CALLS STATS BREAKDOWN").":\n";
|
|
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
|
|
$ASCII_text.="| <a href=\"$LINKbase\">"._QXZ("USER NAME", 9)."</a> | <a href=\"$LINKbase&stage=ID\">"._QXZ("ID", 2)."</a> | <a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS", 5)."</a> | <a href=\"$LINKbase&stage=CI\">"._QXZ("CIcalls", 7)."</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
|
|
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("USER").","._QXZ("ID").","._QXZ("CALLS").","._QXZ("CIcalls").",DNC-CI%,$statusesFILE\n";
|
|
}
|
|
|
|
|
|
### BEGIN loop through each user ###
|
|
$m=0;
|
|
$CIScountTOT=0;
|
|
$DNCcountTOT=0;
|
|
|
|
$graph_stats=array();
|
|
$TOPsort=array();
|
|
$TOPsortTALLY=array();
|
|
$TOPsorted_output=array();
|
|
$TOPsorted_outputFILE=array();
|
|
$max_calls=1;
|
|
$max_cicalls=1;
|
|
$max_dncci=1;
|
|
|
|
while ($m < $k)
|
|
{
|
|
$Suser=$usersARY[$m];
|
|
$Sfull_name=$user_namesARY[$m];
|
|
$Scalls=0;
|
|
$SstatusesHTML='';
|
|
$SstatusesFILE='';
|
|
$CIScount=0;
|
|
$DNCcount=0;
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Sstatus=$statusesARY[$n];
|
|
$SstatusTXT='';
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
$max_varname="max_".$Sstatus;
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
if (preg_match("/\|$status[$i]\|/i",$customer_interactive_statuses))
|
|
{
|
|
$CIScount = ($CIScount + $calls[$i]);
|
|
$CIScountTOT = ($CIScountTOT + $calls[$i]);
|
|
}
|
|
if (preg_match("/DNC/i", $status[$i]))
|
|
{
|
|
$DNCcount = ($DNCcount + $calls[$i]);
|
|
$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
|
|
}
|
|
|
|
if ($calls[$i]>$$max_varname) {$$max_varname=$calls[$i];}
|
|
$graph_stats[$m][(4+$n)]=$calls[$i];
|
|
|
|
$SstatusTXT = sprintf("%8s", $calls[$i]);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
$SstatusesFILE .= "$SstatusTXT,";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$graph_stats[$m][(4+$n)]=0;
|
|
$SstatusesHTML .= " 0 |";
|
|
$SstatusesFILE .= "0,";
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
$TOTcalls=($TOTcalls + $Scalls);
|
|
|
|
$RAWuser = $Suser;
|
|
$RAWcalls = $Scalls;
|
|
$RAWcis = $CIScount;
|
|
$Scalls = sprintf("%6s", $Scalls);
|
|
$CIScount = sprintf("%6s", $CIScount);
|
|
|
|
if ($file_download<1)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sfull_name= sprintf("%-25s", $Sfull_name);
|
|
while(strlen($Sfull_name)>25) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
|
$Suser = sprintf("%-8s", $Suser);
|
|
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sfull_name= sprintf("%-75s", $Sfull_name);
|
|
while(mb_strlen($Sfull_name,'utf-8')>25) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
|
|
|
$Suser = sprintf("%-24s", $Suser);
|
|
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
$DNCcountPCTs = ( MathZDC($DNCcount, $CIScount) * 100);
|
|
$RAWdncPCT = $DNCcountPCTs;
|
|
# $DNCcountPCTs = round($DNCcountPCTs,2);
|
|
$DNCcountPCTs = round($DNCcountPCTs);
|
|
$rawDNCcountPCTs = $DNCcountPCTs;
|
|
# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
|
|
$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
|
|
|
|
if (trim($Scalls)>$max_calls) {$max_calls=trim($Scalls);}
|
|
if (trim($CIScount)>$max_cicalls) {$max_cicalls=trim($CIScount);}
|
|
if (trim($DNCcountPCTs)>$max_dncci) {$max_dncci=trim($DNCcountPCTs);}
|
|
$graph_stats[$m][1]=trim("$Scalls");
|
|
$graph_stats[$m][2]=trim("$CIScount");
|
|
$graph_stats[$m][3]=trim("$DNCcountPCTs");
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
|
|
$graph_stats[$m][0]=trim("$user_namesARY[$m] - $usersARY[$m]");
|
|
}
|
|
else
|
|
{
|
|
$fileToutput = "$Sfull_name,$RAWuser,$RAWcalls,$RAWcis,$rawDNCcountPCTs%,$SstatusesFILE\n";
|
|
}
|
|
|
|
$TOPsorted_output[$m] = $Toutput;
|
|
$TOPsorted_outputFILE[$m] = $fileToutput;
|
|
|
|
if ($stage == 'ID')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'LEADS')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'TIME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$Stime;
|
|
}
|
|
if ($stage == 'CI')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcis;
|
|
}
|
|
if ($stage == 'DNCCI')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWdncPCT;
|
|
}
|
|
if (!preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
|
|
if ($file_download < 1)
|
|
{$ASCII_text.="$Toutput";}
|
|
else
|
|
{$file_output .= "$fileToutput";}
|
|
|
|
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
|
|
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
$TOT_AGENTS = sprintf("%4s", $m);
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if (preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
|
|
{
|
|
if (preg_match('/ID/',$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (preg_match('/TIME|LEADS|CI|DNCCI/',$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
|
|
$m=0;
|
|
$sort_order=array();
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
if ($file_download < 1)
|
|
{$ASCII_text.="$TOPsorted_output[$i]";}
|
|
else
|
|
{$file_output .= "$TOPsorted_outputFILE[$i]";}
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
$total_var=$Sstatus."_total";
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ($Sstatus=="$status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
$$total_var="0";
|
|
}
|
|
else
|
|
{
|
|
$SUMstatusTXT = sprintf("%8s", $Scalls);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
$SUMstatusesFILE .= "$SUMstatusTXT,";
|
|
$$total_var=$Scalls;
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOTcalls = sprintf("%7s", $TOTcalls);
|
|
$CIScountTOT = sprintf("%7s", $CIScountTOT);
|
|
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
|
|
$DNCcountPCT = round($DNCcountPCT,2);
|
|
$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
|
|
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
|
|
#$DNCcountPCT = round($DNCcountPCT,2);
|
|
$DNCcountPCT = round($DNCcountPCT);
|
|
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
|
|
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
|
|
$ASCII_text.="| "._QXZ("TOTALS", 6)." "._QXZ("AGENTS", 6).":$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
|
|
$ASCII_text.="+--------------------------------------+--------+--------+--------+$statusesHEAD\n";
|
|
|
|
$ASCII_text.="\n\n</PRE>";
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("ASD_CALLSdata|1|CALLS|integer|", "ASD_CICALLSdata|2|CI/CALLS|integer|", "ASD_DNCCIdata|3|DNC/CI|percent|");
|
|
|
|
for ($e=0; $e<count($sub_statusesARY); $e++) {
|
|
$Sstatus=$sub_statusesARY[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ASD_SUBSTATUS".$e."data|".($e+4)."|".$SstatusTXT."|integer|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("AGENT STATUS DETAIL REPORT");
|
|
include("graphcanvas.inc");
|
|
echo $HTML_graph_head;
|
|
$GRAPH.=$graphCanvas;
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("TOTALS").",$TOT_AGENTS,$TOTcalls,$CIScountTOT,$DNCcountPCT%,$SUMstatusesFILE\n";
|
|
}
|
|
}
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AGENT_STATUS$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$file_output";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>";
|
|
echo "<TABLE CELLSPACING=3 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
function openNewWindow(url)
|
|
{
|
|
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
|
|
}
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'query_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'end_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
|
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$allowed_user_groups[$o]\|/i",$user_group_string)) {echo "<option selected value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Shift").":<BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">"._QXZ("$shift")."</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
echo "</SELECT><BR><BR>\n";
|
|
echo _QXZ("Display as").":<BR>";
|
|
echo "<select name='report_display_type'>";
|
|
if ($report_display_type) {echo "<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
|
|
echo "</TD><TD VALIGN=TOP><BR>";
|
|
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
|
echo "<input type='checkbox' name='show_defunct_users' value='checked' $show_defunct_users>"._QXZ("Show defunct users")."<BR><BR>\n";
|
|
echo " <INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
echo " <a href=\"$LINKbase&stage=$stage&file_download=1\">"._QXZ("DOWNLOAD")."</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>";
|
|
echo "</FONT>\n";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</FORM>";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
echo $GRAPH.$JS_text;
|
|
}
|
|
else
|
|
{
|
|
echo $ASCII_text;
|
|
}
|
|
|
|
|
|
echo "</span>\n";
|
|
|
|
if (!$report_display_type || $report_display_type=="TEXT")
|
|
{
|
|
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
|
|
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n";
|
|
|
|
$m=0;
|
|
$sort_order=array();
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
|
|
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
|
|
{echo " \n";}
|
|
else
|
|
{
|
|
echo " <SPAN class=\"yellow\">";
|
|
$TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 110 );
|
|
$h=0;
|
|
while ($h <= $TOPsortPLOT)
|
|
{
|
|
echo " ";
|
|
$h++;
|
|
}
|
|
echo "</SPAN>\n";
|
|
}
|
|
$m++;
|
|
}
|
|
|
|
echo "</span>\n";
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|