349 lines
10 KiB
Perl
349 lines
10 KiB
Perl
#!/usr/bin/perl
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#
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# cm_status_dial.agi version 2.4
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#
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# Used as a Call Menu AGI option route to alter status of a lead before dialing.
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# The lead is only updated if the call is tagged with a lead_id before this script.
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#
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# You need to put lines similar to those below in your extensions.conf file:
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# ; Below are the parameters needed for the script to be run properly
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# ; 1. the status to change the lead to
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# ; 2. the phone number or extension to dial
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# ; 3. the context to dial in
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# ;
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# ;inbound calls check calltime:
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#cm_status_dial.agi,XFER-----917275551212-----default
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#
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# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 120909-2301 - First Build
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# 120924-0637 - Added log updating
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#
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$script = 'cm_status_dial.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = "$aryA[0]";
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$new_status = $ARGV_vars[0];
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$dial_extension = $ARGV_vars[1];
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$dial_context = $ARGV_vars[2];
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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$outboundIVR=0;
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$fieldUPDATE=0;
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$phone_number = $callerid;
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$callerid = $calleridname;
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$outboundIVR=1;
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$stmtA = "SELECT campaign_id,lead_id FROM vicidial_auto_calls where callerid='$callerid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_id = $aryA[0];
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$lead_id = $aryA[1];
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}
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$sthA->finish();
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}
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elsif ($calleridname =~ /^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$lead_id = ($lead_id + 0);
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$phone_number = $callerid;
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$callerid = $calleridname;
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$fieldUPDATE=1;
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}
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else
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{
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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}
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if (length($callerid)<8) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
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if (length($pin) < 1) {$pin=$inbound_number;}
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$fronter = $pin;
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if ($AGILOG) {$agi_string = "+++++ STATUS DIAL LOG STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
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$VDADphone='';
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$VDADphone_code='';
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if ($channel =~ /Local/i)
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{
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if ($AGILOG) {$agi_string = "+++++ STATUS DIAL START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
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exit;
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}
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### insert an IVR record to the vicidial_auto_calls table
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if ($outboundIVR > 0)
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{
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$stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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$stmtA = "UPDATE vicidial_log SET status='$new_status' where lead_id='$lead_id' order by call_date desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VLOG update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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else
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{
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if ($fieldUPDATE > 0)
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{
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$stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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$stmtA = "UPDATE vicidial_closer_log SET status='$new_status' where lead_id='$lead_id' order by call_date desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VCLOG update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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}
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### QueueMetrics logging if enabled
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if ($enable_queuemetrics_logging > 0)
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{
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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$stmtB = "UPDATE queue_log SET data1='$new_status' where call_id='$calleridname' and verb='CALLSTATUS' order by time_id desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
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$Baffected_rows = $dbhB->do($stmtB);
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$dbhB->disconnect();
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if ($DBX) {print "QueueMetrics UPDATE: $queuemetrics_server_ip|$queuemetrics_dbname|$calleridname|$new_status\n";}
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}
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$sthA->finish();
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$dbhA->disconnect();
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if ($AGILOG) {$agi_string = " Status Dial, transferring call |$dial_extension|$dial_context|$lead_id|$calleridname|"; &agi_output;}
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print "SET CONTEXT $dial_context\n";
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checkresult($result);
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print "SET EXTENSION $dial_extension\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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exit;
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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