mattf
9c851d4070
Added Call Menu feature git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
616 lines
22 KiB
PHP
616 lines
22 KiB
PHP
<?php
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# api.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed as an API(Application Programming Interface) to allow
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# other programs to interact with the VICIDIAL Agent screen
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#
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# required variables:
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# - $user
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# - $pass
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# - $agent_user
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# - $function - ('external_hangup','external_status','external_pause')
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# - $value
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# - $vendor_id
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# - $focus
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# - $preview
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# - $notes
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# - $phone_code
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# - $search
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# - $group_alias
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# - $dial_prefix
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# - $source - ('vtiger','webform','adminweb')
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# - $format - ('text','debug')
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# - $vtiger_callback - ('YES','NO')
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# CHANGELOG:
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# 80703-2225 - First build of script
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# 90116-1229 - Added external_pause and external_dial functions
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# 90118-1051 - Added logging of API functions
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# 90128-0229 - Added vendor_id to dial function
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# 90303-0723 - Added group alias and dial prefix
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# 90407-1920 - Added vtiger_callback option for external_dial function
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# 90508-0727 - Changed to PHP long tags
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#
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$version = '2.2.0-7';
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$build = '90508-0727';
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require("dbconnect.php");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["agent_user"])) {$agent_user=$_GET["agent_user"];}
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elseif (isset($_POST["agent_user"])) {$agent_user=$_POST["agent_user"];}
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if (isset($_GET["function"])) {$function=$_GET["function"];}
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elseif (isset($_POST["function"])) {$function=$_POST["function"];}
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if (isset($_GET["value"])) {$value=$_GET["value"];}
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elseif (isset($_POST["value"])) {$value=$_POST["value"];}
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if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];}
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elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];}
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if (isset($_GET["focus"])) {$focus=$_GET["focus"];}
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elseif (isset($_POST["focus"])) {$focus=$_POST["focus"];}
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if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
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elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
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if (isset($_GET["notes"])) {$notes=$_GET["notes"];}
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elseif (isset($_POST["notes"])) {$notes=$_POST["notes"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["search"])) {$search=$_GET["search"];}
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elseif (isset($_POST["search"])) {$search=$_POST["search"];}
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if (isset($_GET["group_alias"])) {$group_alias=$_GET["group_alias"];}
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elseif (isset($_POST["group_alias"])) {$group_alias=$_POST["group_alias"];}
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if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
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elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
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if (isset($_GET["source"])) {$source=$_GET["source"];}
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elseif (isset($_POST["source"])) {$source=$_POST["source"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["vtiger_callback"])) {$vtiger_callback=$_GET["vtiger_callback"];}
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elseif (isset($_POST["vtiger_callback"])) {$vtiger_callback=$_POST["vtiger_callback"];}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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$agent_user=ereg_replace("[^0-9a-zA-Z]","",$agent_user);
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$function = ereg_replace("[^-\_0-9a-zA-Z]","",$function);
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$value = ereg_replace("[^-\_0-9a-zA-Z]","",$value);
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$vendor_id = ereg_replace("[^-\_0-9a-zA-Z]","",$vendor_id);
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$focus = ereg_replace("[^-\_0-9a-zA-Z]","",$focus);
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$preview = ereg_replace("[^-\_0-9a-zA-Z]","",$preview);
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$notes = ereg_replace("\+"," ",$notes);
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$notes = ereg_replace("[^ -\_0-9a-zA-Z]","",$notes);
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$phone_code = ereg_replace("[^0-9X]","",$phone_code);
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$search = ereg_replace("[^-\_0-9a-zA-Z]","",$search);
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$group_alias = ereg_replace("[^0-9a-zA-Z]","",$group_alias);
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$dial_prefix = ereg_replace("[^0-9a-zA-Z]","",$dial_prefix);
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$source = ereg_replace("[^0-9a-zA-Z]","",$source);
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$format = ereg_replace("[^0-9a-zA-Z]","",$format);
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$vtiger_callback = ereg_replace("[^A-Z]","",$vtiger_callback);
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}
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### date and fixed variables
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$epoch = date("U");
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$CIDdate = date("mdHis");
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$ENTRYdate = date("YmdHis");
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$MT[0]='';
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$api_script = 'agent';
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$api_logging = 1;
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################################################################################
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### BEGIN - version - show version and date information for the API
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################################################################################
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if ($function == 'version')
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{
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$data = "VERSION: $version|BUILD: $build|DATE: $NOW_TIME|EPOCH: $StarTtime";
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$result = 'SUCCESS';
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echo "$data\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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################################################################################
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### END - version
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################################################################################
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################################################################################
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### BEGIN - user validation section
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################################################################################
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if ($ACTION == 'LogiNCamPaigns')
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{
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$skip_user_validation=1;
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}
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else
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{
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if(strlen($source)<2)
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{
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$result = 'ERROR';
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$result_reason = "Invalid Source";
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echo "$result: $result_reason - $source\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and vdc_agent_api_access = '1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
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{
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$result = 'ERROR';
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$result_reason = "Invalid Username/Password";
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echo "$result: $result_reason: |$user|$pass|$auth|\n";
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$data = "$user|$pass|$auth";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from system_settings where vdc_agent_api_active='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$SNauth=$row[0];
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if($SNauth==0)
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{
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$result = 'ERROR';
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$result_reason = "System API NOT ACTIVE";
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echo "$result: $result_reason\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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# do nothing for now
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}
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}
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}
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}
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if ($format=='debug')
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
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echo "<title>VICIDiaL Agent API";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### END - user validation section
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################################################################################
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################################################################################
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### BEGIN - external_hangup - hang up the active agent call
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################################################################################
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if ($function == 'external_hangup')
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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$result = 'ERROR';
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$result_reason = "external_hangup not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_hangup function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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}
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}
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################################################################################
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### END - external_hangup
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################################################################################
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################################################################################
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### BEGIN - external_status - set the dispo code or status for a call and move on
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################################################################################
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if ($function == 'external_status')
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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$result = 'ERROR';
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$result_reason = "external_status not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_status function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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}
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}
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################################################################################
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### END - external_status
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################################################################################
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################################################################################
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### BEGIN - external_pause - pause or resume the agent
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################################################################################
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if ($function == 'external_pause')
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) || (!ereg("PAUSE|RESUME",$value)) )
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{
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$result = 'ERROR';
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$result_reason = "external_pause not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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if (ereg("RESUME",$value))
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$result = 'ERROR';
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$result_reason = "external_pause agent is not paused";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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}
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$stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_pause function set";
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echo "$result: $result_reason - $value|$epoch|$agent_user\n";
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$data = "$epoch";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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}
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}
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################################################################################
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### END - external_pause
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################################################################################
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################################################################################
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### BEGIN - external_dial - place a manual dial phone call
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################################################################################
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if ($function == 'external_dial')
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{
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$value = ereg_replace("[^0-9]","",$value);
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if ( (strlen($value)<2) || (strlen($agent_user)<2) || (strlen($search)<2) || (strlen($preview)<2) || (strlen($focus)<2) )
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{
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$result = 'ERROR';
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$result_reason = "external_dial not valid";
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$data = "$phone_code|$search|$preview|$focus";
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echo "$result: $result_reason - $value|$data|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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if (strlen($group_alias)>1)
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{
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$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$VDIG_cidnum_ct = mysql_num_rows($rslt);
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if ($VDIG_cidnum_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$caller_id_number = $row[0];
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if ($caller_id_number < 4)
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{
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$result = 'ERROR';
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$result_reason = "caller_id_number from group_alias is not valid";
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$data = "$group_alias|$caller_id_number";
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echo "$result: $result_reason - $agent_user|$data\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "group_alias is not valid";
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$data = "$group_alias";
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echo "$result: $result_reason - $agent_user|$data\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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}
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####### Begin Vtiger CallBack Launching #######
|
|
$vtiger_callback_id='';
|
|
if ( (eregi("YES",$vtiger_callback)) and (preg_match("/^99/",$value)) )
|
|
{
|
|
$value = preg_replace("/^99/",'',$value);
|
|
$value = ($value + 0);
|
|
|
|
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$ss_conf_ct = mysql_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
$vtiger_server_ip = $row[1];
|
|
$vtiger_dbname = $row[2];
|
|
$vtiger_login = $row[3];
|
|
$vtiger_pass = $row[4];
|
|
$vtiger_url = $row[5];
|
|
}
|
|
|
|
if ($enable_vtiger_integration > 0)
|
|
{
|
|
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vtc_camp_ct = mysql_num_rows($rslt);
|
|
if ($vtc_camp_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_id = $row[0];
|
|
}
|
|
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vtc_conf_ct = mysql_num_rows($rslt);
|
|
if ($vtc_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vtiger_search_category = $row[0];
|
|
$vtiger_create_call_record = $row[1];
|
|
$vtiger_create_lead_record = $row[2];
|
|
$vtiger_search_dead = $row[3];
|
|
$vtiger_status_call = $row[4];
|
|
}
|
|
|
|
### connect to your vtiger database
|
|
$linkV=mysql_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
|
if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysql_error());}
|
|
mysql_select_db("$vtiger_dbname", $linkV);
|
|
|
|
# make sure the ID is present in Vtiger database as an account
|
|
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_act_ct = mysql_num_rows($rslt);
|
|
if ($vt_act_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$activity_check = $row[0];
|
|
}
|
|
if ($activity_check > 0)
|
|
{
|
|
$stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_actsel_ct = mysql_num_rows($rslt);
|
|
if ($vt_actsel_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vendor_id = $row[0];
|
|
}
|
|
if (strlen($vendor_id) > 0)
|
|
{
|
|
$stmt="SELECT phone from vtiger_account where accountid='$vendor_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
$vt_acct_ct = mysql_num_rows($rslt);
|
|
if ($vt_acct_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vtiger_callback_id="$value";
|
|
$value = $row[0];
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "vtiger callback activity does not exist in vtiger system";
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
####### End Vtiger CallBack Launching #######
|
|
|
|
### If no errors, run the update to place the call ###
|
|
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$result = 'SUCCESS';
|
|
$result_reason = "external_dial function set";
|
|
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not allowed to place manual dial calls";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not paused";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = 'ERROR';
|
|
$result_reason = "agent_user is not logged in";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_dial
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##### FUNCTIONS #####
|
|
|
|
##### Logging #####
|
|
function api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data)
|
|
{
|
|
if ($api_logging > 0)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
# api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
$stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result='$result',result_reason='$result_reason',source='$source',data='$data',api_date='$NOW_TIME',api_script='$api_script';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
return 1;
|
|
}
|
|
|
|
?>
|