Added Call Menu feature git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
666 lines
19 KiB
PHP
666 lines
19 KiB
PHP
<?php
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# AST_agent_status_detail.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 90206-1554 - First build
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# 90225-2252 - Added CSV download option
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# 90310-2030 - Admin header
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# 90508-0644 - Changed to PHP long tags
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (strlen($shift)<2) {$shift='ALL';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $user_group_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$user_group_SQL .= "'$user_group[$i]',";
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$user_groupQS .= "&user_group[]=$user_group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
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{$user_group_SQL = "";}
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else
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{
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$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
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$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
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}
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if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statcats_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$customer_interactive_statuses='';
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$stmt="select status from vicidial_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "|$row[0]";
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "|$row[0]";
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$i++;
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}
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if (strlen($customer_interactive_statuses)>0)
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{$customer_interactive_statuses .= '|';}
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#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
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#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
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$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
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if ($file_download < 1)
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{
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.yellow {color: white; background-color: yellow}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>VICIDIAL: Agent Days Status</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
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$short_header=1;
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require("admin_header.php");
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echo "</span>\n";
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echo "<span style=\"position:absolute;left:3px;top:3px;z-index:19;\" id=agent_status_stats>\n";
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echo "<PRE><FONT SIZE=2>\n";
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}
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if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
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{
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echo "\n";
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echo "PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from shift specified\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
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else {$ugSQL='';}
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if ($file_download < 1)
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{
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echo "VICIDIAL: Agent Status Detail $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENT Details -------------\n\n";
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}
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else
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{
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$file_output .= "VICIDIAL: Agent Status Detail $NOW_TIME\n";
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$file_output .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
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}
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$statuses='-';
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$statusesTXT='';
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$statusesHEAD='';
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$statusesHTML='';
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$statusesFILE='';
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$statusesARY[0]='';
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$j=0;
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$users='-';
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$usersARY[0]='';
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$user_namesARY[0]='';
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$k=0;
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$stmt="select count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if ( ($row[0] > 0) and (strlen($row[3]) > 0) )
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{
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$calls[$i] = $row[0];
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$full_name[$i] = $row[1];
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$user[$i] = $row[2];
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$status[$i] = $row[3];
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if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
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{
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$statusesTXT = sprintf("%8s", $status[$i]);
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$statusesHEAD .= "----------+";
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$statusesHTML .= " $statusesTXT |";
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$statusesFILE .= "$statusesTXT,";
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$statuses .= "$status[$i]-";
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$statusesARY[$j] = $status[$i];
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$j++;
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}
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if (!eregi("-$user[$i]-", $users))
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{
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$users .= "$user[$i]-";
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$usersARY[$k] = $user[$i];
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$user_namesARY[$k] = $full_name[$i];
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$k++;
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}
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}
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$i++;
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}
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if ($file_download < 1)
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{
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echo "CALL STATS BREAKDOWN:\n";
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echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
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echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=CALLS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
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echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
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}
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else
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{
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$file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
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}
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### BEGIN loop through each user ###
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$m=0;
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$CIScountTOT=0;
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$DNCcountTOT=0;
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while ($m < $k)
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{
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$Suser=$usersARY[$m];
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$Sfull_name=$user_namesARY[$m];
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$Scalls=$calls[$m];
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$SstatusesHTML='';
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$SstatusesFILE='';
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$CIScount=0;
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$DNCcount=0;
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### BEGIN loop through each status ###
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$n=0;
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while ($n < $j)
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{
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$Sstatus=$statusesARY[$n];
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$SstatusTXT='';
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### BEGIN loop through each stat line ###
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$i=0; $status_found=0;
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while ($i < $rows_to_print)
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{
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if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
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{
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$Scalls = ($Scalls + $calls[$i]);
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if (eregi("\|$status[$i]\|",$customer_interactive_statuses))
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{
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$CIScount = ($CIScount + $calls[$i]);
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$CIScountTOT = ($CIScountTOT + $calls[$i]);
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}
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if (eregi("DNC", $status[$i]))
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{
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$DNCcount = ($DNCcount + $calls[$i]);
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$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
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}
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$SstatusTXT = sprintf("%8s", $calls[$i]);
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$SstatusesHTML .= " $SstatusTXT |";
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$SstatusesFILE .= "$SstatusTXT,";
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$status_found++;
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}
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$i++;
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}
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if ($status_found < 1)
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{
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$SstatusesHTML .= " 0 |";
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}
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### END loop through each stat line ###
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$n++;
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}
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### END loop through each status ###
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$TOTcalls=($TOTcalls + $Scalls);
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$RAWuser = $Suser;
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$RAWcalls = $Scalls;
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$RAWcis = $CIScount;
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$Scalls = sprintf("%6s", $Scalls);
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$CIScount = sprintf("%6s", $CIScount);
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if ($non_latin < 1)
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{
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$Sfull_name= sprintf("%-15s", $Sfull_name);
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while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
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$Suser = sprintf("%-8s", $Suser);
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while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
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}
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else
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{
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$Sfull_name= sprintf("%-45s", $Sfull_name);
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while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
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$Suser = sprintf("%-24s", $Suser);
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while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
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}
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if ( ($DNCcount < 1) or ($CIScount < 1) )
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{$DNCcountPCTs=0;}
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else
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{
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$DNCcountPCTs = ( ($DNCcount / $CIScount) * 100);
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}
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$RAWdncPCT = $DNCcountPCTs;
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# $DNCcountPCTs = round($DNCcountPCTs,2);
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$DNCcountPCTs = round($DNCcountPCTs);
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$rawDNCcountPCTs = $DNCcountPCTs;
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# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
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$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
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if ($file_download < 1)
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{
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$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
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}
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else
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{
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$fileToutput = "$Sfull_name,$RAWuser,$RAWcalls,$RAWcis,$rawDNCcountPCTs%,$SstatusesFILE\n";
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}
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$TOPsorted_output[$m] = $Toutput;
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$TOPsorted_outputFILE[$m] = $fileToutput;
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if ($stage == 'ID')
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{
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$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
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$TOPsortTALLY[$m]=$RAWcalls;
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}
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if ($stage == 'CALLS')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'TIME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$Stime;
|
|
}
|
|
if ($stage == 'CI')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcis;
|
|
}
|
|
if ($stage == 'DNCCI')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWdncPCT;
|
|
}
|
|
if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
|
|
if ($file_download < 1)
|
|
{echo "$Toutput";}
|
|
else
|
|
{$file_output .= "$fileToutput";}
|
|
|
|
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
|
|
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
$TOT_AGENTS = sprintf("%4s", $m);
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
|
|
{
|
|
if (ereg("ID",$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (ereg("TIME|CALLS|CI|DNCCI",$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
if ($file_download < 1)
|
|
{echo "$TOPsorted_output[$i]";}
|
|
else
|
|
{$file_output .= "$TOPsorted_outputFILE[$i]";}
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ($Sstatus=="$status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
}
|
|
else
|
|
{
|
|
$SUMstatusTXT = sprintf("%8s", $Scalls);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
$SUMstatusesFILE .= "$SUMstatusTXT,";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOTcalls = sprintf("%7s", $TOTcalls);
|
|
$CIScountTOT = sprintf("%7s", $CIScountTOT);
|
|
$DNCcountPCT = ( ($DNCcountTOT / $CIScountTOT) * 100);
|
|
$DNCcountPCT = round($DNCcountPCT,2);
|
|
$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
|
|
if ( ($DNCcountTOT < 1) or ($CIScountTOT < 1) )
|
|
{$DNCcountPCT=0;}
|
|
else
|
|
{
|
|
$DNCcountPCT = ( ($DNCcountTOT / $CIScountTOT) * 100);
|
|
}
|
|
#$DNCcountPCT = round($DNCcountPCT,2);
|
|
$DNCcountPCT = round($DNCcountPCT);
|
|
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
|
|
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
|
|
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
|
|
echo "+----------------------------+--------+--------+--------+$statusesHEAD\n";
|
|
|
|
echo "\n\n</PRE>";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$CIScountTOT,$DNCcountPCT%,$SUMstatusesFILE\n";
|
|
}
|
|
}
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AGENT_STATUS$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$file_output";
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
|
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
|
|
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
|
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
|
|
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
|
|
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (eregi("--ALL--",$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
|
|
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (eregi("--ALL--",$user_group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (eregi("$user_groups[$o]\|",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>Shift:<BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">$shift</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">AM</option>\n";
|
|
echo "<option value=\"PM\">PM</option>\n";
|
|
echo "<option value=\"ALL\">ALL</option>\n";
|
|
echo "</SELECT><BR><BR>\n";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
echo " <a href=\"$LINKbase&stage=$stage&file_download=1\">DOWNLOAD</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
|
echo "</FONT>\n";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
|
|
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n";
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
|
|
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
|
|
{echo " \n";}
|
|
else
|
|
{
|
|
echo " <SPAN class=\"yellow\">";
|
|
$TOPsortPLOT = ( ($TOPsortTALLY[$i] / $TOPsortMAX) * 110 );
|
|
$h=0;
|
|
while ($h <= $TOPsortPLOT)
|
|
{
|
|
echo " ";
|
|
$h++;
|
|
}
|
|
echo "</SPAN>\n";
|
|
}
|
|
$m++;
|
|
}
|
|
|
|
echo "</span>\n";
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|