mattf
87687bc387
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
1509 lines
56 KiB
PHP
1509 lines
56 KiB
PHP
<?
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# AST_CLOSERstats.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 60905-1326 - Added queue time stats
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# 71008-1436 - Added shift to be defined in dbconnect.php
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# 71025-0021 - Added status breakdown
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# 71218-1155 - Added end_date for multi-day reports
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# 80430-1920 - Added Customer hangup cause stats
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# 80709-0331 - Added time stats to call statuses
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# 80722-2149 - Added Status Category stats
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# 81015-0705 - Added IVR calls count
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# 81024-0037 - Added multi-select inbound-groups
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# 81105-2118 - Added Answered calls 15-minute breakdown
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# 81109-2340 - Added custom indicators section
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# 90116-1040 - Rewrite of the 15-minute sections to speed it up and allow multi-day calculations
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# 90310-2037 - Admin header
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$MT[0]='0';
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if (strlen($shift)<2) {$shift='ALL';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$gmt_conf_ct = mysql_num_rows($rslt);
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if ($gmt_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$local_gmt = $row[0];
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$epoch_offset = ($local_gmt * 3600);
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select group_id from vicidial_inbound_groups;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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$LISTgroups[$i]='---NONE---';
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$i++;
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$groups_to_print++;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$LISTgroups[$i] =$row[0];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statcats_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>VICIDIAL: VDAD Closer Stats</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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if ($DB > 0)
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{
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echo "<BR>\n";
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echo "$group_ct|$group_string|$group_SQL\n";
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echo "<BR>\n";
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echo "$shift|$query_date|$end_date\n";
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echo "<BR>\n";
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}
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "Date Range:<BR>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
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echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
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echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
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echo "Inbound Groups: \n";
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echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if (ereg("\|$LISTgroups[$o]\|",$group_string))
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{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
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else
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{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
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echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
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echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
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echo "<a href=\"./AST_IVRstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">IVR REPORT</a> \n";
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echo "</FONT>\n";
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echo "</TD></TR>\n";
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echo "<TR><TD>\n";
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#echo "<SELECT SIZE=1 NAME=group>\n";
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# $o=0;
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# while ($groups_to_print > $o)
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# {
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# if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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# else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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# $o++;
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# }
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#echo "</SELECT>\n";
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echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "</SELECT>\n";
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echo " <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</TD></TR></TABLE>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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if ($groups_to_print < 1)
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{
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echo "\n\n";
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echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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echo "VICIDIAL: Auto-dial Closer Stats: $group_string $NOW_TIME\n";
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if ($group_ct > 1)
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{
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echo "\n";
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echo "---------- MULTI-GROUP BREAKDOWN:\n";
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echo "+----------------------+---------+---------+---------+---------+\n";
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echo "| IN-GROUP | CALLS | DROPS | DROP % | IVR |\n";
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echo "+----------------------+---------+---------+---------+---------+\n";
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$i=0;
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while($i < $group_ct)
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{
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$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rowx=mysql_fetch_row($rslt);
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$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rowy=mysql_fetch_row($rslt);
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$groupDISPLAY = sprintf("%20s", $group[$i]);
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$gTOTALcalls = sprintf("%7s", $row[0]);
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$gIVRcalls = sprintf("%7s", $rowx[0]);
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$gDROPcalls = sprintf("%7s", $rowy[0]);
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if ( ($gDROPcalls < 1) or ($gTOTALcalls < 1) )
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{$gDROPpercent = '0';}
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else
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{
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$gDROPpercent = (($gDROPcalls / $gTOTALcalls) * 100);
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$gDROPpercent = round($gDROPpercent, 2);
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}
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$gDROPpercent = sprintf("%6s", $gDROPpercent);
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echo "| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
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$i++;
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}
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echo "+----------------------+---------+---------+---------+---------+\n";
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}
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echo "\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- TOTALS\n";
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$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rowy=mysql_fetch_row($rslt);
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$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rowx=mysql_fetch_row($rslt);
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$TOTALcalls = sprintf("%10s", $row[0]);
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$IVRcalls = sprintf("%10s", $rowx[0]);
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$TOTALsec = $row[1];
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if ( ($row[0] < 1) or ($TOTALsec < 1) )
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{$average_call_seconds = ' 0';}
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else
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{
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$average_call_seconds = ($TOTALsec / $row[0]);
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$average_call_seconds = round($average_call_seconds, 0);
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$average_call_seconds = sprintf("%10s", $average_call_seconds);
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}
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$ANSWEREDcalls = sprintf("%10s", $rowy[0]);
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if ( ($ANSWEREDcalls < 1) or ($TOTALcalls < 1) )
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{$ANSWEREDpercent = '0';}
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else
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{
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$ANSWEREDpercent = (($ANSWEREDcalls / $TOTALcalls) * 100);
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$ANSWEREDpercent = round($ANSWEREDpercent, 0);
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}
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if ( ($rowy[0] < 1) or ($ANSWEREDcalls < 1) )
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{$average_answer_seconds = ' 0';}
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else
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{
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$average_answer_seconds = ($rowy[1] / $rowy[0]);
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$average_answer_seconds = round($average_answer_seconds, 2);
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$average_answer_seconds = sprintf("%10s", $average_answer_seconds);
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}
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echo "Total calls taken in to this In-Group: $TOTALcalls\n";
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echo "Average Call Length for all Calls: $average_call_seconds seconds\n";
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echo "Answered Calls: $ANSWEREDcalls $ANSWEREDpercent%\n";
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echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
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echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
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echo "\n";
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echo "---------- DROPS\n";
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$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$DROPcalls = sprintf("%10s", $row[0]);
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if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
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{$DROPpercent = '0';}
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else
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{
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$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
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$DROPpercent = round($DROPpercent, 0);
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}
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if ( ($row[0] < 1) or ($row[1] < 1) )
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{
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$average_hold_seconds = ' 0';
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}
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else
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{
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$average_hold_seconds = ($row[1] / $row[0]);
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$average_hold_seconds = round($average_hold_seconds, 0);
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$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
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}
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if ( ($ANSWEREDcalls < 1) or ($DROPcalls < 1) )
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{$DROP_ANSWEREDpercent = '0';}
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else
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{
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$DROP_ANSWEREDpercent = (($DROPcalls / $ANSWEREDcalls) * 100);
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$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
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}
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echo "Total DROP Calls: $DROPcalls $DROPpercent% drop/answered: $DROP_ANSWEREDpercent%\n";
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echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
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if (strlen($group_SQL)>3)
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{
|
|
$stmt = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id IN($group_SQL) order by answer_sec_pct_rt_stat_one desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$Sanswer_sec_pct_rt_stat_one = $row[0];
|
|
$Sanswer_sec_pct_rt_stat_two = $row[1];
|
|
|
|
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$answer_sec_pct_rt_stat_one = $row[0];
|
|
|
|
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$answer_sec_pct_rt_stat_two = $row[0];
|
|
|
|
if ( ($ANSWEREDcalls > 0) and ($answer_sec_pct_rt_stat_one > 0) and ($answer_sec_pct_rt_stat_two > 0) )
|
|
{
|
|
$PCTanswer_sec_pct_rt_stat_one = (($answer_sec_pct_rt_stat_one / $ANSWEREDcalls) * 100);
|
|
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
|
|
#$PCTanswer_sec_pct_rt_stat_one = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_one);
|
|
$PCTanswer_sec_pct_rt_stat_two = (($answer_sec_pct_rt_stat_two / $ANSWEREDcalls) * 100);
|
|
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
|
|
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
|
|
}
|
|
}
|
|
echo "\n";
|
|
echo "---------- CUSTOM INDICATORS\n";
|
|
echo "GDE (Answered/Total calls taken in to this In-Group): $ANSWEREDpercent%\n";
|
|
echo "ACR (Dropped/Answered): $DROP_ANSWEREDpercent%\n";
|
|
echo "TMR1 (Answered within $Sanswer_sec_pct_rt_stat_one seconds/Answered): $PCTanswer_sec_pct_rt_stat_one%\n";
|
|
echo "TMR2 (Answered within $Sanswer_sec_pct_rt_stat_two seconds/Answered): $PCTanswer_sec_pct_rt_stat_two%\n";
|
|
|
|
|
|
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
|
|
$q=0;
|
|
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
$q++;
|
|
$p++;
|
|
}
|
|
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
$q++;
|
|
$p++;
|
|
}
|
|
|
|
##############################
|
|
######### CALL QUEUE STATS
|
|
echo "\n";
|
|
echo "---------- QUEUE STATS\n";
|
|
|
|
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$QUEUEcalls = sprintf("%10s", $row[0]);
|
|
if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) )
|
|
{$QUEUEpercent = '0';}
|
|
else
|
|
{
|
|
$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100);
|
|
$QUEUEpercent = round($QUEUEpercent, 0);
|
|
}
|
|
|
|
if ( ($row[0] < 1) or ($row[1] < 1) )
|
|
{$average_queue_seconds = ' 0';}
|
|
else
|
|
{
|
|
$average_queue_seconds = ($row[1] / $row[0]);
|
|
$average_queue_seconds = round($average_queue_seconds, 2);
|
|
$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds);
|
|
}
|
|
|
|
if ( ($TOTALcalls < 1) or ($row[1] < 1) )
|
|
{$average_total_queue_seconds = ' 0';}
|
|
else
|
|
{
|
|
$average_total_queue_seconds = ($row[1] / $TOTALcalls);
|
|
$average_total_queue_seconds = round($average_total_queue_seconds, 2);
|
|
$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds);
|
|
}
|
|
|
|
echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n";
|
|
echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n";
|
|
echo "Average QUEUE Length across all calls: $average_total_queue_seconds seconds\n";
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL HOLD TIME BREAKDOWN IN SECONDS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
echo "\n";
|
|
echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$reasons_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
|
|
if ($row[1] == 0) {$hd_0 = ($hd_0 + $row[0]);}
|
|
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$hd_5 = ($hd_5 + $row[0]);}
|
|
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$hd10 = ($hd10 + $row[0]);}
|
|
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$hd15 = ($hd15 + $row[0]);}
|
|
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$hd20 = ($hd20 + $row[0]);}
|
|
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$hd25 = ($hd25 + $row[0]);}
|
|
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$hd30 = ($hd30 + $row[0]);}
|
|
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$hd35 = ($hd35 + $row[0]);}
|
|
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$hd40 = ($hd40 + $row[0]);}
|
|
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$hd45 = ($hd45 + $row[0]);}
|
|
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$hd50 = ($hd50 + $row[0]);}
|
|
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$hd55 = ($hd55 + $row[0]);}
|
|
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$hd60 = ($hd60 + $row[0]);}
|
|
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$hd90 = ($hd90 + $row[0]);}
|
|
if ($row[1] > 90) {$hd99 = ($hd99 + $row[0]);}
|
|
$i++;
|
|
}
|
|
|
|
$hd_0 = sprintf("%5s", $hd_0);
|
|
$hd_5 = sprintf("%5s", $hd_5);
|
|
$hd10 = sprintf("%5s", $hd10);
|
|
$hd15 = sprintf("%5s", $hd15);
|
|
$hd20 = sprintf("%5s", $hd20);
|
|
$hd25 = sprintf("%5s", $hd25);
|
|
$hd30 = sprintf("%5s", $hd30);
|
|
$hd35 = sprintf("%5s", $hd35);
|
|
$hd40 = sprintf("%5s", $hd40);
|
|
$hd45 = sprintf("%5s", $hd45);
|
|
$hd50 = sprintf("%5s", $hd50);
|
|
$hd55 = sprintf("%5s", $hd55);
|
|
$hd60 = sprintf("%5s", $hd60);
|
|
$hd90 = sprintf("%5s", $hd90);
|
|
$hd99 = sprintf("%5s", $hd99);
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
echo "| $hd_0 $hd_5 $hd10 $hd15 $hd20 $hd25 $hd30 $hd35 $hd40 $hd45 $hd50 $hd55 $hd60 $hd90 $hd99 | $TOTALcalls |\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL DROP TIME BREAKDOWN IN SECONDS
|
|
|
|
$BDdropCALLS = 0;
|
|
|
|
echo "\n";
|
|
echo "---------- CALL DROP TIME BREAKDOWN IN SECONDS\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') group by queue_seconds;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$reasons_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$BDdropCALLS = ($BDdropCALLS + $row[0]);
|
|
|
|
if ($row[1] == 0) {$dd_0 = ($dd_0 + $row[0]);}
|
|
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$dd_5 = ($dd_5 + $row[0]);}
|
|
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$dd10 = ($dd10 + $row[0]);}
|
|
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$dd15 = ($dd15 + $row[0]);}
|
|
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$dd20 = ($dd20 + $row[0]);}
|
|
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$dd25 = ($dd25 + $row[0]);}
|
|
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$dd30 = ($dd30 + $row[0]);}
|
|
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$dd35 = ($dd35 + $row[0]);}
|
|
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$dd40 = ($dd40 + $row[0]);}
|
|
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$dd45 = ($dd45 + $row[0]);}
|
|
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$dd50 = ($dd50 + $row[0]);}
|
|
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$dd55 = ($dd55 + $row[0]);}
|
|
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$dd60 = ($dd60 + $row[0]);}
|
|
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$dd90 = ($dd90 + $row[0]);}
|
|
if ($row[1] > 90) {$dd99 = ($dd99 + $row[0]);}
|
|
$i++;
|
|
}
|
|
|
|
$dd_0 = sprintf("%5s", $dd_0);
|
|
$dd_5 = sprintf("%5s", $dd_5);
|
|
$dd10 = sprintf("%5s", $dd10);
|
|
$dd15 = sprintf("%5s", $dd15);
|
|
$dd20 = sprintf("%5s", $dd20);
|
|
$dd25 = sprintf("%5s", $dd25);
|
|
$dd30 = sprintf("%5s", $dd30);
|
|
$dd35 = sprintf("%5s", $dd35);
|
|
$dd40 = sprintf("%5s", $dd40);
|
|
$dd45 = sprintf("%5s", $dd45);
|
|
$dd50 = sprintf("%5s", $dd50);
|
|
$dd55 = sprintf("%5s", $dd55);
|
|
$dd60 = sprintf("%5s", $dd60);
|
|
$dd90 = sprintf("%5s", $dd90);
|
|
$dd99 = sprintf("%5s", $dd99);
|
|
|
|
$BDdropCALLS = sprintf("%10s", $BDdropCALLS);
|
|
|
|
echo "| $dd_0 $dd_5 $dd10 $dd15 $dd20 $dd25 $dd30 $dd35 $dd40 $dd45 $dd50 $dd55 $dd60 $dd90 $dd99 | $BDdropCALLS |\n";
|
|
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
|
|
|
|
$BDansweredCALLS = 0;
|
|
|
|
echo "\n";
|
|
echo " CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS\n";
|
|
echo " +-------------------------------------------------------------------------------------------+------------+\n";
|
|
echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
|
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE') group by queue_seconds;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$reasons_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$BDansweredCALLS = ($BDansweredCALLS + $row[0]);
|
|
|
|
### Get interval totals
|
|
if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
|
|
if ( ($row[1] > 0) and ($row[1] <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
|
|
if ( ($row[1] > 5) and ($row[1] <= 10) ) {$ad10 = ($ad10 + $row[0]);}
|
|
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$ad15 = ($ad15 + $row[0]);}
|
|
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$ad20 = ($ad20 + $row[0]);}
|
|
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$ad25 = ($ad25 + $row[0]);}
|
|
if ( ($row[1] > 25) and ($row[1] <= 30) ) {$ad30 = ($ad30 + $row[0]);}
|
|
if ( ($row[1] > 30) and ($row[1] <= 35) ) {$ad35 = ($ad35 + $row[0]);}
|
|
if ( ($row[1] > 35) and ($row[1] <= 40) ) {$ad40 = ($ad40 + $row[0]);}
|
|
if ( ($row[1] > 40) and ($row[1] <= 45) ) {$ad45 = ($ad45 + $row[0]);}
|
|
if ( ($row[1] > 45) and ($row[1] <= 50) ) {$ad50 = ($ad50 + $row[0]);}
|
|
if ( ($row[1] > 50) and ($row[1] <= 55) ) {$ad55 = ($ad55 + $row[0]);}
|
|
if ( ($row[1] > 55) and ($row[1] <= 60) ) {$ad60 = ($ad60 + $row[0]);}
|
|
if ( ($row[1] > 60) and ($row[1] <= 90) ) {$ad90 = ($ad90 + $row[0]);}
|
|
if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
|
|
$i++;
|
|
}
|
|
|
|
### Calculate cumulative totals
|
|
$Cad_0 =$ad_0;
|
|
$Cad_5 =($Cad_0 + $ad_5);
|
|
$Cad10 =($Cad_5 + $ad10);
|
|
$Cad15 =($Cad10 + $ad15);
|
|
$Cad20 =($Cad15 + $ad20);
|
|
$Cad25 =($Cad20 + $ad25);
|
|
$Cad30 =($Cad25 + $ad30);
|
|
$Cad35 =($Cad30 + $ad35);
|
|
$Cad40 =($Cad35 + $ad40);
|
|
$Cad45 =($Cad40 + $ad45);
|
|
$Cad50 =($Cad45 + $ad50);
|
|
$Cad55 =($Cad50 + $ad55);
|
|
$Cad60 =($Cad55 + $ad60);
|
|
$Cad90 =($Cad60 + $ad90);
|
|
$Cad99 =($Cad90 + $ad99);
|
|
|
|
### Calculate interval percentages
|
|
$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0;
|
|
$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0;
|
|
if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) )
|
|
{
|
|
if ($ad_0 > 0) {$pad_0 = (($ad_0 / $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);}
|
|
if ($ad_5 > 0) {$pad_5 = (($ad_5 / $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);}
|
|
if ($ad10 > 0) {$pad10 = (($ad10 / $TOTALcalls) * 100); $pad10 = round($pad10, 0);}
|
|
if ($ad15 > 0) {$pad15 = (($ad15 / $TOTALcalls) * 100); $pad15 = round($pad15, 0);}
|
|
if ($ad20 > 0) {$pad20 = (($ad20 / $TOTALcalls) * 100); $pad20 = round($pad20, 0);}
|
|
if ($ad25 > 0) {$pad25 = (($ad25 / $TOTALcalls) * 100); $pad25 = round($pad25, 0);}
|
|
if ($ad30 > 0) {$pad30 = (($ad30 / $TOTALcalls) * 100); $pad30 = round($pad30, 0);}
|
|
if ($ad35 > 0) {$pad35 = (($ad35 / $TOTALcalls) * 100); $pad35 = round($pad35, 0);}
|
|
if ($ad40 > 0) {$pad40 = (($ad40 / $TOTALcalls) * 100); $pad40 = round($pad40, 0);}
|
|
if ($ad45 > 0) {$pad45 = (($ad45 / $TOTALcalls) * 100); $pad45 = round($pad45, 0);}
|
|
if ($ad50 > 0) {$pad50 = (($ad50 / $TOTALcalls) * 100); $pad50 = round($pad50, 0);}
|
|
if ($ad55 > 0) {$pad55 = (($ad55 / $TOTALcalls) * 100); $pad55 = round($pad55, 0);}
|
|
if ($ad60 > 0) {$pad60 = (($ad60 / $TOTALcalls) * 100); $pad60 = round($pad60, 0);}
|
|
if ($ad90 > 0) {$pad90 = (($ad90 / $TOTALcalls) * 100); $pad90 = round($pad90, 0);}
|
|
if ($ad99 > 0) {$pad99 = (($ad99 / $TOTALcalls) * 100); $pad99 = round($pad99, 0);}
|
|
|
|
if ($Cad_0 > 0) {$pCad_0 = (($Cad_0 / $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);}
|
|
if ($Cad_5 > 0) {$pCad_5 = (($Cad_5 / $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);}
|
|
if ($Cad10 > 0) {$pCad10 = (($Cad10 / $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);}
|
|
if ($Cad15 > 0) {$pCad15 = (($Cad15 / $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);}
|
|
if ($Cad20 > 0) {$pCad20 = (($Cad20 / $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);}
|
|
if ($Cad25 > 0) {$pCad25 = (($Cad25 / $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);}
|
|
if ($Cad30 > 0) {$pCad30 = (($Cad30 / $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);}
|
|
if ($Cad35 > 0) {$pCad35 = (($Cad35 / $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);}
|
|
if ($Cad40 > 0) {$pCad40 = (($Cad40 / $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);}
|
|
if ($Cad45 > 0) {$pCad45 = (($Cad45 / $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);}
|
|
if ($Cad50 > 0) {$pCad50 = (($Cad50 / $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);}
|
|
if ($Cad55 > 0) {$pCad55 = (($Cad55 / $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);}
|
|
if ($Cad60 > 0) {$pCad60 = (($Cad60 / $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);}
|
|
if ($Cad90 > 0) {$pCad90 = (($Cad90 / $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);}
|
|
if ($Cad99 > 0) {$pCad99 = (($Cad99 / $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);}
|
|
|
|
if ($Cad_0 > 0) {$ApCad_0 = (($Cad_0 / $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);}
|
|
if ($Cad_5 > 0) {$ApCad_5 = (($Cad_5 / $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);}
|
|
if ($Cad10 > 0) {$ApCad10 = (($Cad10 / $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);}
|
|
if ($Cad15 > 0) {$ApCad15 = (($Cad15 / $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);}
|
|
if ($Cad20 > 0) {$ApCad20 = (($Cad20 / $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);}
|
|
if ($Cad25 > 0) {$ApCad25 = (($Cad25 / $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);}
|
|
if ($Cad30 > 0) {$ApCad30 = (($Cad30 / $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);}
|
|
if ($Cad35 > 0) {$ApCad35 = (($Cad35 / $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);}
|
|
if ($Cad40 > 0) {$ApCad40 = (($Cad40 / $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);}
|
|
if ($Cad45 > 0) {$ApCad45 = (($Cad45 / $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);}
|
|
if ($Cad50 > 0) {$ApCad50 = (($Cad50 / $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);}
|
|
if ($Cad55 > 0) {$ApCad55 = (($Cad55 / $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);}
|
|
if ($Cad60 > 0) {$ApCad60 = (($Cad60 / $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);}
|
|
if ($Cad90 > 0) {$ApCad90 = (($Cad90 / $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);}
|
|
if ($Cad99 > 0) {$ApCad99 = (($Cad99 / $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);}
|
|
}
|
|
|
|
### Format variables
|
|
$ad_0 = sprintf("%5s", $ad_0);
|
|
$ad_5 = sprintf("%5s", $ad_5);
|
|
$ad10 = sprintf("%5s", $ad10);
|
|
$ad15 = sprintf("%5s", $ad15);
|
|
$ad20 = sprintf("%5s", $ad20);
|
|
$ad25 = sprintf("%5s", $ad25);
|
|
$ad30 = sprintf("%5s", $ad30);
|
|
$ad35 = sprintf("%5s", $ad35);
|
|
$ad40 = sprintf("%5s", $ad40);
|
|
$ad45 = sprintf("%5s", $ad45);
|
|
$ad50 = sprintf("%5s", $ad50);
|
|
$ad55 = sprintf("%5s", $ad55);
|
|
$ad60 = sprintf("%5s", $ad60);
|
|
$ad90 = sprintf("%5s", $ad90);
|
|
$ad99 = sprintf("%5s", $ad99);
|
|
$Cad_0 = sprintf("%5s", $Cad_0);
|
|
$Cad_5 = sprintf("%5s", $Cad_5);
|
|
$Cad10 = sprintf("%5s", $Cad10);
|
|
$Cad15 = sprintf("%5s", $Cad15);
|
|
$Cad20 = sprintf("%5s", $Cad20);
|
|
$Cad25 = sprintf("%5s", $Cad25);
|
|
$Cad30 = sprintf("%5s", $Cad30);
|
|
$Cad35 = sprintf("%5s", $Cad35);
|
|
$Cad40 = sprintf("%5s", $Cad40);
|
|
$Cad45 = sprintf("%5s", $Cad45);
|
|
$Cad50 = sprintf("%5s", $Cad50);
|
|
$Cad55 = sprintf("%5s", $Cad55);
|
|
$Cad60 = sprintf("%5s", $Cad60);
|
|
$Cad90 = sprintf("%5s", $Cad90);
|
|
$Cad99 = sprintf("%5s", $Cad99);
|
|
$pad_0 = sprintf("%4s", $pad_0) . '%';
|
|
$pad_5 = sprintf("%4s", $pad_5) . '%';
|
|
$pad10 = sprintf("%4s", $pad10) . '%';
|
|
$pad15 = sprintf("%4s", $pad15) . '%';
|
|
$pad20 = sprintf("%4s", $pad20) . '%';
|
|
$pad25 = sprintf("%4s", $pad25) . '%';
|
|
$pad30 = sprintf("%4s", $pad30) . '%';
|
|
$pad35 = sprintf("%4s", $pad35) . '%';
|
|
$pad40 = sprintf("%4s", $pad40) . '%';
|
|
$pad45 = sprintf("%4s", $pad45) . '%';
|
|
$pad50 = sprintf("%4s", $pad50) . '%';
|
|
$pad55 = sprintf("%4s", $pad55) . '%';
|
|
$pad60 = sprintf("%4s", $pad60) . '%';
|
|
$pad90 = sprintf("%4s", $pad90) . '%';
|
|
$pad99 = sprintf("%4s", $pad99) . '%';
|
|
$pCad_0 = sprintf("%4s", $pCad_0) . '%';
|
|
$pCad_5 = sprintf("%4s", $pCad_5) . '%';
|
|
$pCad10 = sprintf("%4s", $pCad10) . '%';
|
|
$pCad15 = sprintf("%4s", $pCad15) . '%';
|
|
$pCad20 = sprintf("%4s", $pCad20) . '%';
|
|
$pCad25 = sprintf("%4s", $pCad25) . '%';
|
|
$pCad30 = sprintf("%4s", $pCad30) . '%';
|
|
$pCad35 = sprintf("%4s", $pCad35) . '%';
|
|
$pCad40 = sprintf("%4s", $pCad40) . '%';
|
|
$pCad45 = sprintf("%4s", $pCad45) . '%';
|
|
$pCad50 = sprintf("%4s", $pCad50) . '%';
|
|
$pCad55 = sprintf("%4s", $pCad55) . '%';
|
|
$pCad60 = sprintf("%4s", $pCad60) . '%';
|
|
$pCad90 = sprintf("%4s", $pCad90) . '%';
|
|
$pCad99 = sprintf("%4s", $pCad99) . '%';
|
|
$ApCad_0 = sprintf("%4s", $ApCad_0) . '%';
|
|
$ApCad_5 = sprintf("%4s", $ApCad_5) . '%';
|
|
$ApCad10 = sprintf("%4s", $ApCad10) . '%';
|
|
$ApCad15 = sprintf("%4s", $ApCad15) . '%';
|
|
$ApCad20 = sprintf("%4s", $ApCad20) . '%';
|
|
$ApCad25 = sprintf("%4s", $ApCad25) . '%';
|
|
$ApCad30 = sprintf("%4s", $ApCad30) . '%';
|
|
$ApCad35 = sprintf("%4s", $ApCad35) . '%';
|
|
$ApCad40 = sprintf("%4s", $ApCad40) . '%';
|
|
$ApCad45 = sprintf("%4s", $ApCad45) . '%';
|
|
$ApCad50 = sprintf("%4s", $ApCad50) . '%';
|
|
$ApCad55 = sprintf("%4s", $ApCad55) . '%';
|
|
$ApCad60 = sprintf("%4s", $ApCad60) . '%';
|
|
$ApCad90 = sprintf("%4s", $ApCad90) . '%';
|
|
$ApCad99 = sprintf("%4s", $ApCad99) . '%';
|
|
|
|
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
|
|
|
|
### Format and output
|
|
$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
|
|
$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |";
|
|
$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |";
|
|
$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |";
|
|
$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |";
|
|
echo "INTERVAL | $answeredTOTALs\n";
|
|
echo "INT % | $answeredINT_PERCENT\n";
|
|
echo "CUMULATIVE| $answeredCUMULATIVE\n";
|
|
echo "CUM % | $answeredCUM_PERCENT\n";
|
|
echo "CUM ANS % | $answeredCUM_ANS_PERCENT\n";
|
|
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL HANGUP REASON STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
echo "\n";
|
|
echo "---------- CALL HANGUP REASON STATS\n";
|
|
echo "+----------------------+------------+\n";
|
|
echo "| HANGUP REASON | CALLS |\n";
|
|
echo "+----------------------+------------+\n";
|
|
|
|
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by term_reason;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$reasons_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
|
|
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
|
|
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
|
|
# if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
|
|
|
|
echo "| $reason | $REASONcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
echo "+----------------------+------------+\n";
|
|
echo "| TOTAL: | $TOTALcalls |\n";
|
|
echo "+----------------------+------------+\n";
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL STATUS STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
echo "\n";
|
|
echo "---------- CALL STATUS STATS\n";
|
|
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
|
echo "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
|
|
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
|
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by status;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$STATUScount = $row[0];
|
|
$RAWstatus = $row[1];
|
|
$r=0; $foundstat=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
|
|
{
|
|
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
|
|
}
|
|
$r++;
|
|
}
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
if ( ($STATUScount < 1) or ($TOTALsec < 1) )
|
|
{$STATUSrate = 0;}
|
|
else
|
|
{$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );}
|
|
$STATUSrate = sprintf("%.2f", $STATUSrate);
|
|
|
|
$STATUShours_H = ($row[2] / 3600);
|
|
$STATUShours_H_int = round($STATUShours_H, 2);
|
|
$STATUShours_H_int = intval("$STATUShours_H_int");
|
|
$STATUShours_M = ($STATUShours_H - $STATUShours_H_int);
|
|
$STATUShours_M = ($STATUShours_M * 60);
|
|
$STATUShours_M_int = round($STATUShours_M, 2);
|
|
$STATUShours_M_int = intval("$STATUShours_M_int");
|
|
$STATUShours_S = ($STATUShours_M - $STATUShours_M_int);
|
|
$STATUShours_S = ($STATUShours_S * 60);
|
|
$STATUShours_S = round($STATUShours_S, 0);
|
|
if ($STATUShours_S < 10) {$STATUShours_S = "0$STATUShours_S";}
|
|
if ($STATUShours_M_int < 10) {$STATUShours_M_int = "0$STATUShours_M_int";}
|
|
$STATUShours = "$STATUShours_H_int:$STATUShours_M_int:$STATUShours_S";
|
|
|
|
$STATUSavg_H = (($row[2] / 3600) / $STATUScount);
|
|
$STATUSavg_H_int = round($STATUSavg_H, 2);
|
|
$STATUSavg_H_int = intval("$STATUSavg_H_int");
|
|
$STATUSavg_M = ($STATUSavg_H - $STATUSavg_H_int);
|
|
$STATUSavg_M = ($STATUSavg_M * 60);
|
|
$STATUSavg_M_int = round($STATUSavg_M, 2);
|
|
$STATUSavg_M_int = intval("$STATUSavg_M_int");
|
|
$STATUSavg_S = ($STATUSavg_M - $STATUSavg_M_int);
|
|
$STATUSavg_S = ($STATUSavg_S * 60);
|
|
$STATUSavg_S = round($STATUSavg_S, 0);
|
|
if ($STATUSavg_S < 10) {$STATUSavg_S = "0$STATUSavg_S";}
|
|
if ($STATUSavg_M_int < 10) {$STATUSavg_M_int = "0$STATUSavg_M_int";}
|
|
$STATUSavg = "$STATUSavg_H_int:$STATUSavg_M_int:$STATUSavg_S";
|
|
|
|
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
|
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
|
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
|
|
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
|
|
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
|
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
|
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
|
|
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
|
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
|
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
|
|
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
|
|
}
|
|
|
|
|
|
echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($TOTALcalls < 1)
|
|
{
|
|
$TOTALhours = '0:00:00';
|
|
$TOTALavg = '0:00:00';
|
|
$TOTALrate = '0.00';
|
|
}
|
|
else
|
|
{
|
|
if ( ($TOTALcalls < 1) or ($TOTALsec < 1) )
|
|
{$TOTALrate = 0;}
|
|
else
|
|
{$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );}
|
|
$TOTALrate = sprintf("%.2f", $TOTALrate);
|
|
|
|
$TOTALhours_H = ($TOTALsec / 3600);
|
|
$TOTALhours_H_int = round($TOTALhours_H, 2);
|
|
$TOTALhours_H_int = intval("$TOTALhours_H_int");
|
|
$TOTALhours_M = ($TOTALhours_H - $TOTALhours_H_int);
|
|
$TOTALhours_M = ($TOTALhours_M * 60);
|
|
$TOTALhours_M_int = round($TOTALhours_M, 2);
|
|
$TOTALhours_M_int = intval("$TOTALhours_M_int");
|
|
$TOTALhours_S = ($TOTALhours_M - $TOTALhours_M_int);
|
|
$TOTALhours_S = ($TOTALhours_S * 60);
|
|
$TOTALhours_S = round($TOTALhours_S, 0);
|
|
if ($TOTALhours_S < 10) {$TOTALhours_S = "0$TOTALhours_S";}
|
|
if ($TOTALhours_M_int < 10) {$TOTALhours_M_int = "0$TOTALhours_M_int";}
|
|
$TOTALhours = "$TOTALhours_H_int:$TOTALhours_M_int:$TOTALhours_S";
|
|
|
|
$TOTALavg_H = (($TOTALsec / 3600) / $TOTALcalls);
|
|
$TOTALavg_H_int = round($TOTALavg_H, 2);
|
|
$TOTALavg_H_int = intval("$TOTALavg_H_int");
|
|
$TOTALavg_M = ($TOTALavg_H - $TOTALavg_H_int);
|
|
$TOTALavg_M = ($TOTALavg_M * 60);
|
|
$TOTALavg_M_int = round($TOTALavg_M, 2);
|
|
$TOTALavg_M_int = intval("$TOTALavg_M_int");
|
|
$TOTALavg_S = ($TOTALavg_M - $TOTALavg_M_int);
|
|
$TOTALavg_S = ($TOTALavg_S * 60);
|
|
$TOTALavg_S = round($TOTALavg_S, 0);
|
|
if ($TOTALavg_S < 10) {$TOTALavg_S = "0$TOTALavg_S";}
|
|
if ($TOTALavg_M_int < 10) {$TOTALavg_M_int = "0$TOTALavg_M_int";}
|
|
$TOTALavg = "$TOTALavg_H_int:$TOTALavg_M_int:$TOTALavg_S";
|
|
}
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
|
|
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
|
|
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
|
|
|
|
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
|
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
|
|
echo "+------------------------------------------------------+------------+------------+----------+----------+\n";
|
|
|
|
|
|
##############################
|
|
######### STATUS CATEGORY STATS
|
|
|
|
echo "\n";
|
|
echo "---------- CUSTOM STATUS CATEGORY STATS\n";
|
|
echo "+----------------------+------------+--------------------------------+\n";
|
|
echo "| CATEGORY | CALLS | DESCRIPTION |\n";
|
|
echo "+----------------------+------------+--------------------------------+\n";
|
|
|
|
$TOTCATcalls=0;
|
|
$r=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($vsc_id[$r] != 'UNDEFINED')
|
|
{
|
|
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
|
|
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
|
|
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
|
|
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
|
|
|
|
echo "| $category | $CATcount | $CATname |\n";
|
|
}
|
|
|
|
$r++;
|
|
}
|
|
|
|
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
|
|
|
|
echo "+----------------------+------------+--------------------------------+\n";
|
|
echo "| TOTAL | $TOTCATcalls |\n";
|
|
echo "+----------------------+------------+\n";
|
|
|
|
|
|
##############################
|
|
######### USER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$TOTtime=0;
|
|
$TOTavg=0;
|
|
|
|
echo "\n";
|
|
echo "---------- AGENT STATS\n";
|
|
echo "+--------------------------+------------+----------+--------+\n";
|
|
echo "| AGENT | CALLS | TIME M | AVRG M |\n";
|
|
echo "+--------------------------+------------+----------+--------+\n";
|
|
|
|
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$users_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTcalls = ($TOTcalls + $row[2]);
|
|
$TOTtime = ($TOTtime + $row[3]);
|
|
|
|
$user = sprintf("%-6s", $row[0]);
|
|
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
|
$USERcalls = sprintf("%10s", $row[2]);
|
|
$USERtotTALK = $row[3];
|
|
$USERavgTALK = $row[4];
|
|
|
|
$USERtotTALK_M = ($USERtotTALK / 60);
|
|
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
|
|
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
|
|
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
|
|
$USERtotTALK_S = ($USERtotTALK_S * 60);
|
|
$USERtotTALK_S = round($USERtotTALK_S, 0);
|
|
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
|
|
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
|
|
$USERtotTALK_MS = eregi_replace('-','',$USERtotTALK_MS);
|
|
$USERtotTALK_MS = sprintf("%8s", $USERtotTALK_MS);
|
|
|
|
$USERavgTALK_M = ($USERavgTALK / 60);
|
|
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
|
|
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
|
|
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
|
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
|
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
|
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
|
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
|
$USERavgTALK_MS = eregi_replace('-','',$USERavgTALK_MS);
|
|
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
|
|
|
echo "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($TOTcalls < 1) {$TOTcalls = 0; $TOTavg=0;}
|
|
else
|
|
{
|
|
$TOTavg = ($TOTtime / $TOTcalls);
|
|
$TOTavg = round($TOTavg, 0);
|
|
$TOTavg_M = ($TOTavg / 60);
|
|
$TOTavg_M_int = round($TOTavg_M, 2);
|
|
$TOTavg_M_int = intval("$TOTavg_M_int");
|
|
$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
|
|
$TOTavg_S = ($TOTavg_S * 60);
|
|
$TOTavg_S = round($TOTavg_S, 0);
|
|
if ($TOTavg_S < 10) {$TOTavg_S = "0$TOTavg_S";}
|
|
$TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
|
|
$TOTavg = sprintf("%6s", $TOTavg_MS);
|
|
}
|
|
|
|
$TOTtime_M = ($TOTtime / 60);
|
|
$TOTtime_M_int = round($TOTtime_M, 2);
|
|
$TOTtime_M_int = intval("$TOTtime_M_int");
|
|
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
|
|
$TOTtime_S = ($TOTtime_S * 60);
|
|
$TOTtime_S = round($TOTtime_S, 0);
|
|
if ($TOTtime_S < 10) {$TOTtime_S = "0$TOTtime_S";}
|
|
$TOTtime_MS = "$TOTtime_M_int:$TOTtime_S";
|
|
$TOTtime = sprintf("%6s", $TOTtime_MS);
|
|
|
|
$TOTagents = sprintf("%10s", $i);
|
|
$TOTcalls = sprintf("%10s", $TOTcalls);
|
|
$TOTtime = sprintf("%8s", $TOTtime);
|
|
$TOTavg = sprintf("%6s", $TOTavg);
|
|
|
|
echo "+--------------------------+------------+----------+--------+\n";
|
|
echo "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
|
echo "+--------------------------+------------+----------+--------+\n";
|
|
|
|
|
|
##############################
|
|
######### TIME STATS
|
|
|
|
echo "\n";
|
|
echo "---------- TIME STATS\n";
|
|
|
|
echo "<FONT SIZE=0>\n";
|
|
|
|
|
|
##############################
|
|
######### 15-minute increment breakdowns of total calls and drops, then answered table
|
|
$BDansweredCALLS = 0;
|
|
$stmt="SELECT status,queue_seconds,UNIX_TIMESTAMP(call_date),call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_print = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $calls_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Cstatus[$j] = $row[0];
|
|
$Cqueue[$j] = $row[1];
|
|
$Cepoch[$j] = $row[2];
|
|
$Cdate[$j] = $row[3];
|
|
$Crem[$j] = ( ($Cepoch[$j] + $epoch_offset) % 86400); # find the remainder(Modulus) of seconds since start of the day
|
|
# echo "|$Cepoch[$j]|$Crem[$j]|$Cdate[$j]|\n";
|
|
$j++;
|
|
}
|
|
|
|
### Loop through all call records and gather stats for total call/drop report and answered report
|
|
$j=0;
|
|
while ($j < $calls_to_print)
|
|
{
|
|
$i=0; $sec=0; $sec_end=900;
|
|
while ($i <= 96)
|
|
{
|
|
if ( ($Crem[$j] >= $sec) and ($Crem[$j] < $sec_end) )
|
|
{
|
|
$Ftotal[$i]++;
|
|
if (ereg("DROP",$Cstatus[$j])) {$Fdrop[$i]++;}
|
|
if (!ereg("DROP|XDROP|HXFER|QVMAIL|HOLDTO|LIVE|QUEUE",$Cstatus[$j]))
|
|
{
|
|
$BDansweredCALLS++;
|
|
$Fanswer[$i]++;
|
|
|
|
if ($Cqueue[$j] == 0) {$adB_0[$i]++;}
|
|
if ( ($Cqueue[$j] > 0) and ($Cqueue[$j] <= 5) ) {$adB_5[$i]++;}
|
|
if ( ($Cqueue[$j] > 5) and ($Cqueue[$j] <= 10) ) {$adB10[$i]++;}
|
|
if ( ($Cqueue[$j] > 10) and ($Cqueue[$j] <= 15) ) {$adB15[$i]++;}
|
|
if ( ($Cqueue[$j] > 15) and ($Cqueue[$j] <= 20) ) {$adB20[$i]++;}
|
|
if ( ($Cqueue[$j] > 20) and ($Cqueue[$j] <= 25) ) {$adB25[$i]++;}
|
|
if ( ($Cqueue[$j] > 25) and ($Cqueue[$j] <= 30) ) {$adB30[$i]++;}
|
|
if ( ($Cqueue[$j] > 30) and ($Cqueue[$j] <= 35) ) {$adB35[$i]++;}
|
|
if ( ($Cqueue[$j] > 35) and ($Cqueue[$j] <= 40) ) {$adB40[$i]++;}
|
|
if ( ($Cqueue[$j] > 40) and ($Cqueue[$j] <= 45) ) {$adB45[$i]++;}
|
|
if ( ($Cqueue[$j] > 45) and ($Cqueue[$j] <= 50) ) {$adB50[$i]++;}
|
|
if ( ($Cqueue[$j] > 50) and ($Cqueue[$j] <= 55) ) {$adB55[$i]++;}
|
|
if ( ($Cqueue[$j] > 55) and ($Cqueue[$j] <= 60) ) {$adB60[$i]++;}
|
|
if ( ($Cqueue[$j] > 60) and ($Cqueue[$j] <= 90) ) {$adB90[$i]++;}
|
|
if ($Cqueue[$j] > 90) {$adB99[$i]++;}
|
|
}
|
|
|
|
}
|
|
$sec = ($sec + 900);
|
|
$sec_end = ($sec_end + 900);
|
|
$i++;
|
|
}
|
|
$j++;
|
|
} ##### END going through all records
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##### 15-minute total and drops graph
|
|
$hi_hour_count=0;
|
|
$last_full_record=0;
|
|
$i=0;
|
|
$h=0;
|
|
while ($i <= 96)
|
|
{
|
|
$hour_count[$i] = $Ftotal[$i];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$drop_count[$i] = $Fdrop[$i];
|
|
$i++;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{
|
|
$hour_multiplier = (100 / $hi_hour_count);
|
|
#$hour_multiplier = round($hour_multiplier, 0);
|
|
}
|
|
|
|
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
|
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 102)
|
|
{
|
|
if ($Mk >= 5)
|
|
{
|
|
$Mk=0;
|
|
if ( ($k < 1) or ($hour_multiplier <= 0) )
|
|
{$scale_num = 100;}
|
|
else
|
|
{
|
|
$scale_num=($k / $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
|
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
}
|
|
if ($h == 1) {$time = " 15 ";}
|
|
if ($h == 2) {$time = " 30 ";}
|
|
if ($h == 3) {$time = " 45 ";}
|
|
$Ghour_count = $hour_count[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
echo "|$time|";
|
|
$k=0; while ($k <= 102) {echo " "; $k++;}
|
|
echo "| $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (99 - $Xhour_count);
|
|
|
|
$Gdrop_count = $drop_count[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "*X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
|
echo "| 0 | $hour_count[$i] |\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
|
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n\n";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##### Answered wait time breakdown
|
|
echo "\n";
|
|
echo "---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
echo "| HOUR | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
$SQLtime = "$hour:$ZZ:00";
|
|
$SQLtimeEND = "$hour:15:00";
|
|
}
|
|
if ($h == 1) {$time = " 15 "; $SQLtime = "$hour:15:00"; $SQLtimeEND = "$hour:30:00";}
|
|
if ($h == 2) {$time = " 30 "; $SQLtime = "$hour:30:00"; $SQLtimeEND = "$hour:45:00";}
|
|
if ($h == 3)
|
|
{
|
|
$time = " 45 ";
|
|
$SQLtime = "$hour:45:00";
|
|
$hourEND = ($hour + 1);
|
|
if ($hourEND < 10) {$hourEND = "0$hourEND";}
|
|
if ($hourEND > 23) {$SQLtimeEND = "23:59:59";}
|
|
else {$SQLtimeEND = "$hourEND:00:00";}
|
|
}
|
|
|
|
|
|
if (strlen($adB_0[$i]) < 1) {$adB_0[$i]='-';}
|
|
if (strlen($adB_5[$i]) < 1) {$adB_5[$i]='-';}
|
|
if (strlen($adB10[$i]) < 1) {$adB10[$i]='-';}
|
|
if (strlen($adB15[$i]) < 1) {$adB15[$i]='-';}
|
|
if (strlen($adB20[$i]) < 1) {$adB20[$i]='-';}
|
|
if (strlen($adB25[$i]) < 1) {$adB25[$i]='-';}
|
|
if (strlen($adB30[$i]) < 1) {$adB30[$i]='-';}
|
|
if (strlen($adB35[$i]) < 1) {$adB35[$i]='-';}
|
|
if (strlen($adB40[$i]) < 1) {$adB40[$i]='-';}
|
|
if (strlen($adB45[$i]) < 1) {$adB45[$i]='-';}
|
|
if (strlen($adB50[$i]) < 1) {$adB50[$i]='-';}
|
|
if (strlen($adB55[$i]) < 1) {$adB55[$i]='-';}
|
|
if (strlen($adB60[$i]) < 1) {$adB60[$i]='-';}
|
|
if (strlen($adB90[$i]) < 1) {$adB90[$i]='-';}
|
|
if (strlen($adB99[$i]) < 1) {$adB99[$i]='-';}
|
|
if (strlen($Fanswer[$i]) < 1) {$Fanswer[$i]='0';}
|
|
|
|
$adB_0[$i] = sprintf("%5s", $adB_0[$i]);
|
|
$adB_5[$i] = sprintf("%5s", $adB_5[$i]);
|
|
$adB10[$i] = sprintf("%5s", $adB10[$i]);
|
|
$adB15[$i] = sprintf("%5s", $adB15[$i]);
|
|
$adB20[$i] = sprintf("%5s", $adB20[$i]);
|
|
$adB25[$i] = sprintf("%5s", $adB25[$i]);
|
|
$adB30[$i] = sprintf("%5s", $adB30[$i]);
|
|
$adB35[$i] = sprintf("%5s", $adB35[$i]);
|
|
$adB40[$i] = sprintf("%5s", $adB40[$i]);
|
|
$adB45[$i] = sprintf("%5s", $adB45[$i]);
|
|
$adB50[$i] = sprintf("%5s", $adB50[$i]);
|
|
$adB55[$i] = sprintf("%5s", $adB55[$i]);
|
|
$adB60[$i] = sprintf("%5s", $adB60[$i]);
|
|
$adB90[$i] = sprintf("%5s", $adB90[$i]);
|
|
$adB99[$i] = sprintf("%5s", $adB99[$i]);
|
|
$Fanswer[$i] = sprintf("%10s", $Fanswer[$i]);
|
|
|
|
echo "|$time| $adB_0[$i] $adB_5[$i] $adB10[$i] $adB15[$i] $adB20[$i] $adB25[$i] $adB30[$i] $adB35[$i] $adB40[$i] $adB45[$i] $adB50[$i] $adB55[$i] $adB60[$i] $adB90[$i] $adB99[$i] | $Fanswer[$i] |\n";
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
echo "|TOTALS| | $BDansweredCALLS |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------+------------+\n";
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\nRun Time: $RUNtime seconds\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|