Files
agc_2-X/www/vicidial/fcstats.php
T
mattf 87687bc387 Changed all reports and admin screens to use one of two header templates
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported

git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 05:01:54 +00:00

601 lines
20 KiB
PHP

<?
# fcstats.php
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 70813-1526 - First Build
# 71008-1436 - Added shift to be defined in dbconnect.php
# 71217-1128 - Changed method for calculating stats
# 71228-1140 - added percentages, cross-day start/stop
# 80328-1139 - adapted for basic fronter/closer stats
# 90310-2132 - Added admin header
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = 'CL_TEST_L';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
$stmt="select group_id from vicidial_inbound_groups;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: In-Group Fronter-Closer Stats</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo "<SELECT SIZE=1 NAME=group>\n";
$o=0;
while ($groups_to_print > $o)
{
if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT>\n";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if (!$group)
{
echo "\n\n";
echo "PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK SUBMIT\n";
}
else
{
# $time_BEGIN=$AM_shift_BEGIN;
# $time_END=$AM_shift_END;
#$query_date_BEGIN = "$query_date $time_BEGIN";
#$query_date_END = "$query_date $time_END";
$Cqdate = explode('-',$query_date);
if ($shift == 'AM')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
}
if ($shift == 'PM')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
}
if ($shift == 'ALL')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
}
echo "VICIDIAL: In-Group Fronter-Closer Stats $NOW_TIME\n";
echo "\n";
echo "---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status = 'SALE';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$A1_points = ($row[0] * 1);
$A1_points = sprintf("%10s", $A1_points);
$A1_tally = sprintf("%10s", $row[0]);
$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
$TOT_tally = sprintf("%10s", $TOT_tally);
$TOT_points = sprintf("%10s", $TOT_points);
echo "STATUS CUSTOMERS\n";
echo "SALES: $A1_tally\n";
echo "\n";
##############################
######### FRONTER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTsales=0;
$totA1=0;
$totA2=0;
$totA3=0;
$totA4=0;
$totA5=0;
$totA6=0;
$totA7=0;
$totA8=0;
$totA9=0;
$totDROP=0;
$totOTHER=0;
echo "\n";
echo "---------- FRONTER STATS\n";
echo "+--------------------------+-------+--------+--------+------+------+------+\n";
echo "| AGENT |SUCCESS| XFERS |SUCCESS%| SALE | DROP |OTHER |\n";
echo "+--------------------------+-------+--------+--------+------+------+------+\n";
#$stmt="select vicidial_xfer_log.user,full_name,count(*) from vicidial_xfer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_xfer_log.user is not null and vicidial_xfer_log.user=vicidial_users.user group by vicidial_xfer_log.user;";
$stmt="select user,count(distinct lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[1]);
$userRAW[$i]=$row[0];
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
$USERcallsRAW[$i] = $row[1];
$USERcalls[$i] = sprintf("%6s", $row[1]);
$i++;
}
$i=0;
while ($i < $users_to_print)
{
$stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$names_to_print = mysql_num_rows($rslt);
if ($names_to_print > 0)
{
$row=mysql_fetch_row($rslt);
if ($non_latin < 1)
{
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
}
else
{
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
}
}
else
{$full_name[$i] = ' ';}
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0;
$stmt="select vc.status,count(distinct vc.lead_id) from vicidial_xfer_log vx, vicidial_closer_log vc where vx.call_date >= '$query_date_BEGIN' and vx.call_date <= '$query_date_END' and vc.call_date >= '$query_date_BEGIN' and vc.call_date <= '$query_date_END' and vc.campaign_id='" . mysql_real_escape_string($group) . "' and vx.campaign_id='" . mysql_real_escape_string($group) . "' and vx.user='$userRAW[$i]' and vc.lead_id=vx.lead_id and vc.xfercallid=vx.xfercallid group by vc.status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$lead_ids_to_print = mysql_num_rows($rslt);
$j=0;
while ($j < $lead_ids_to_print)
{
$row=mysql_fetch_row($rslt);
$recL=0;
if ( ($row[0]=='SALE') and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
# if ( ($row[0]=='A2') and ($recL < 1) ) {$A2=$row[1]; $recL++; $sales=($sales + $row[1]);}
# if ( ($row[0]=='A3') and ($recL < 1) ) {$A3=$row[1]; $recL++; $sales=($sales + $row[1]);}
# if ( ($row[0]=='A4') and ($recL < 1) ) {$A4=$row[1]; $recL++; $sales=($sales + $row[1]);}
# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
$j++;
}
$totA1 = ($totA1 + $A1);
$totA2 = ($totA2 + $A2);
$totA3 = ($totA3 + $A3);
$totA4 = ($totA4 + $A4);
$totA5 = ($totA5 + $A5);
$totA6 = ($totA6 + $A6);
$totA7 = ($totA7 + $A7);
$totA8 = ($totA8 + $A8);
$totA9 = ($totA9 + $A9);
$totDROP = ($totDROP + $DROP);
$totOTHER = ($totOTHER + $OTHER);
$TOTsales = ($TOTsales + $sales);
if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Spct = ( ($sales / $USERcallsRAW[$i]) * 100);}
else {$Spct=0;}
$Spct = round($Spct, 2);
$Spct = sprintf("%01.2f", $Spct);
$A1 = sprintf("%4s", $A1);
$A2 = sprintf("%4s", $A2);
$A3 = sprintf("%4s", $A3);
$A4 = sprintf("%4s", $A4);
$A5 = sprintf("%4s", $A5);
$A6 = sprintf("%4s", $A6);
$A7 = sprintf("%4s", $A7);
$A8 = sprintf("%4s", $A8);
$A9 = sprintf("%4s", $A9);
$DROP = sprintf("%4s", $DROP);
$OTHER = sprintf("%4s", $OTHER);
$sales = sprintf("%5s", $sales);
$Spct = sprintf("%6s", $Spct);
echo "| $user[$i] - $full_name[$i] | $sales | $USERcalls[$i] | $Spct%| $A1 | $DROP | $OTHER |\n";
$i++;
}
if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totSpct = ( ($TOTsales / $TOTcalls) * 100);}
else {$totSpct=0;}
$totSpct = round($totSpct, 2);
$totSpct = sprintf("%01.2f", $totSpct);
$totSpct = sprintf("%6s", $totSpct);
$TOTagents = sprintf("%6s", $i);
$TOTcalls = sprintf("%6s", $TOTcalls);
$TOTsales = sprintf("%5s", $TOTsales);
$totA1 = sprintf("%5s", $totA1);
$totA2 = sprintf("%5s", $totA2);
$totA3 = sprintf("%5s", $totA3);
$totA4 = sprintf("%5s", $totA4);
$totA5 = sprintf("%5s", $totA5);
$totA6 = sprintf("%5s", $totA6);
$totA7 = sprintf("%5s", $totA7);
$totA8 = sprintf("%5s", $totA8);
$totA9 = sprintf("%5s", $totA9);
$totDROP = sprintf("%5s", $totDROP);
$totOTHER = sprintf("%5s", $totOTHER);
$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$AVGwait = $row[0];
$AVGwait_M = ($AVGwait / 60);
$AVGwait_M = round($AVGwait_M, 2);
$AVGwait_M_int = intval("$AVGwait_M");
$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
$AVGwait_S = ($AVGwait_S * 60);
$AVGwait_S = round($AVGwait_S, 0);
if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
$AVGwait = sprintf("%6s", $AVGwait_MS);
echo "+--------------------------+-------+--------+--------+------+------+------+\n";
echo "| TOTAL FRONTERS: $TOTagents | $TOTsales | $TOTcalls | $totSpct%|$totA1 |$totDROP |$totOTHER |\n";
echo "+--------------------------+-------+--------+--------+------+------+------+\n";
echo "| Average time in Queue for customers: $AVGwait |\n";
echo "+--------------------------+-------+--------+--------+------+------+------+\n";
##############################
######### CLOSER STATS
$TOTagents=0;
$TOTcalls=0;
$totA1=0;
$totA2=0;
$totA3=0;
$totA4=0;
$totA5=0;
$totA6=0;
$totA7=0;
$totA8=0;
$totA9=0;
$totDROP=0;
$totOTHER=0;
$TOTsales=0;
echo "\n";
echo "---------- CLOSER STATS\n";
echo "+--------------------------+--------+------+------+------+------+-------+\n";
echo "| AGENT | CALLS | SALE | DROP |OTHER | SALE | CONV %|\n";
echo "+--------------------------+--------+------+------+------+------+-------+\n";
$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[1]);
$userRAW[$i]=$row[0];
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
$USERcalls[$i] = sprintf("%6s", $row[1]);
$USERcallsRAW[$i] = $row[1];
$i++;
}
$i=0;
while ($i < $users_to_print)
{
$stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$names_to_print = mysql_num_rows($rslt);
if ($names_to_print > 0)
{
$row=mysql_fetch_row($rslt);
if ($non_latin < 1)
{
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
}
else
{
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
}
}
else
{$full_name[$i] = ' ';}
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
$stmt="select status,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user='$userRAW[$i]' group by status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$lead_ids_to_print = mysql_num_rows($rslt);
$j=0;
while ($j < $lead_ids_to_print)
{
$row=mysql_fetch_row($rslt);
$recL=0;
if ( ($row[0]=='SALE') and ($recL < 1) )
{
$A1=$row[1]; $recL++;
$sales=($sales + $row[1]);
$points = ($points + ($row[1] * 1) );
}
if ( ($row[0]=='A2') and ($recL < 1) )
{
$A2=$row[1]; $recL++;
$sales=($sales + $row[1]);
$uTOP=($uTOP + $row[1]);
$points = ($points + ($row[1] * 2) );
}
if ( ($row[0]=='A3') and ($recL < 1) )
{
$A3=$row[1]; $recL++;
$sales=($sales + $row[1]);
$uBOT=($uBOT + $row[1]);
$points = ($points + ($row[1] * 2) );
}
if ( ($row[0]=='A4') and ($recL < 1) )
{
$A4=$row[1]; $recL++;
$sales=($sales + $row[1]);
$uTOP=($uTOP + $row[1]);
$uBOT=($uBOT + $row[1]);
$points = ($points + ($row[1] * 3) );
}
# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
$j++;
}
$totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
$totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
$totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
$totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
$totA5 = ($totA5 + $A5);
$totA6 = ($totA6 + $A6);
$totA7 = ($totA7 + $A7);
$totA8 = ($totA8 + $A8);
$totA9 = ($totA9 + $A9);
$totDROP = ($totDROP + $DROP);
$totOTHER = ($totOTHER + $OTHER);
$totPOINTS = ($totPOINTS + $points);
if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Cpct = ( ($sales / ( ($USERcallsRAW[$i] - 0) - $DROP) ) * 100);}
else {$Cpct=0;}
$Cpct = round($Cpct, 2);
$Cpct = sprintf("%01.2f", $Cpct);
$Cpct = sprintf("%6s", $Cpct);
if ( ($sales > 0) and ($uTOP > 0) ) {$TOP = ( ($uTOP / $sales) * 100);}
else {$TOP=0;}
$TOP = round($TOP, 0);
$TOP = sprintf("%01.0f", $TOP);
$TOP = sprintf("%3s", $TOP);
if ( ($sales > 0) and ($uBOT > 0) ) {$BOT = ( ($uBOT / $sales) * 100);}
else {$BOT=0;}
$BOT = round($BOT, 0);
$BOT = sprintf("%01.0f", $BOT);
$BOT = sprintf("%3s", $BOT);
if ( ($USERcallsRAW[$i] > 0) and ($points > 0) ) {$ppc = ($points / ( ($USERcallsRAW[$i] - 0) - $DROP) );}
else {$ppc=0;}
$ppc = round($ppc, 2);
$ppc = sprintf("%01.2f", $ppc);
$ppc = sprintf("%4s", $ppc);
$A1 = sprintf("%4s", $A1);
$A2 = sprintf("%4s", $A2);
$A3 = sprintf("%4s", $A3);
$A4 = sprintf("%4s", $A4);
$A5 = sprintf("%4s", $A5);
$A6 = sprintf("%4s", $A6);
$A7 = sprintf("%4s", $A7);
$A8 = sprintf("%4s", $A8);
$A9 = sprintf("%4s", $A9);
$DROP = sprintf("%4s", $DROP);
$OTHER = sprintf("%4s", $OTHER);
$sales = sprintf("%4s", $sales);
echo "| $user[$i] - $full_name[$i] | $USERcalls[$i] | $A1 | $DROP | $OTHER | $sales |$Cpct%|\n";
$i++;
}
if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totCpct = ( ($TOTsales / ( ($TOTcalls - 0) - $totDROP) ) * 100);}
else {$totCpct=0;}
$totCpct = round($totCpct, 2);
$totCpct = sprintf("%01.2f", $totCpct);
$totCpct = sprintf("%6s", $totCpct);
if ( ($TOTcalls > 0) and ($totPOINTS > 0) ) {$ppc = ($totPOINTS / ( ($TOTcalls - $totOTHER) - $totDROP) );}
else {$ppc=0;}
$ppc = round($ppc, 2);
$ppc = sprintf("%01.2f", $ppc);
$ppc = sprintf("%4s", $ppc);
if ( ($TOTsales > 0) and ($totTOP > 0) ) {$TOP = ( ($totTOP / $TOTsales) * 100);}
else {$TOP=0;}
$TOP = round($TOP, 0);
$TOP = sprintf("%01.0f", $TOP);
$TOP = sprintf("%3s", $TOP);
if ( ($TOTsales > 0) and ($totBOT > 0) ) {$BOT = ( ($totBOT / $TOTsales) * 100);}
else {$BOT=0;}
$BOT = round($BOT, 0);
$BOT = sprintf("%01.0f", $BOT);
$BOT = sprintf("%3s", $BOT);
$TOTagents = sprintf("%6s", $i);
$TOTcalls = sprintf("%6s", $TOTcalls);
$totA1 = sprintf("%5s", $totA1);
$totA2 = sprintf("%5s", $totA2);
$totA3 = sprintf("%5s", $totA3);
$totA4 = sprintf("%5s", $totA4);
$totA5 = sprintf("%5s", $totA5);
$totA6 = sprintf("%5s", $totA6);
$totA7 = sprintf("%5s", $totA7);
$totA8 = sprintf("%5s", $totA8);
$totA9 = sprintf("%5s", $totA9);
$totDROP = sprintf("%5s", $totDROP);
$totOTHER = sprintf("%5s", $totOTHER);
$TOTsales = sprintf("%5s", $TOTsales);
echo "+--------------------------+--------+------+------+------+------+-------+\n";
echo "| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 |$totDROP |$totOTHER |$TOTsales |$totCpct%|\n";
echo "+--------------------------+--------+------+------+------+------+-------+\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
if ($DB) {echo "\nRun Time: $RUNtime seconds\n";}
}
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>