mattf
9ea5588dfe
Added date links to timeclock detail user links Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
892 lines
29 KiB
PHP
892 lines
29 KiB
PHP
<?php
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# AST_agent_performance_detail.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 71119-2359 - First build
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# 71121-0144 - Replace existing AST_agent_performance_detail.php script with this one
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# - Fixed zero division bug
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# 71218-1155 - added end_date for multi-day reports
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# 80428-0144 - UTF8 cleanup
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# 80712-1007 - tally bug fixes and time display change
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# 81030-0346 - Added pause code stats
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# 81030-1924 - Added total non-pause and total logged-in time to pause code section
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# 81108-0716 - fixed user same-name bug
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# 81110-0056 - fixed pause code display bug
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# 90310-2039 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 90523-0935 - Rewrite of seconds to minutes and hours conversion
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# 90717-1500 - Changed to be multi-campaign, multi-user-group select
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# 90908-1058 - Added DEAD time statistics
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# 100203-1131 - Added CUSTOMER time statistics
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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#
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group&user_group=$user_group&shift=$shift&DB=$DB";
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$report_name = 'Agent Performance Detail';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns order by campaign_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups order by user_group;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $user_group_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$user_group_SQL .= "'$user_group[$i]',";
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$user_groupQS .= "&user_group[]=$user_group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
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{$user_group_SQL = "";}
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else
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{
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$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
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$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
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}
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if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
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echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'query_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'end_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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if (eregi("--ALL--",$group_string))
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{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
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else
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{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
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echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
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if (eregi("--ALL--",$user_group_string))
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{echo "<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
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else
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{echo "<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
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$o=0;
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while ($user_groups_to_print > $o)
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{
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if (eregi("$user_groups[$o]\|",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
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else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD VALIGN=TOP>Shift:<BR>";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "</SELECT><BR><BR>\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</TD><TD VALIGN=TOP> ";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
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echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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echo "</FONT>\n";
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echo "</TD></TR></TABLE>";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n";
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if (!$group)
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{
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echo "\n";
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echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from shift specified\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
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else {$ugSQL='';}
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echo "Agent Performance Detail $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENTS Details -------------\n\n";
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$statuses='-';
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$statusesTXT='';
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$statusesHEAD='';
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$statusesHTML='';
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$statusesARY[0]='';
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$j=0;
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$users='-';
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$usersARY[0]='';
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$user_namesARY[0]='';
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$k=0;
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$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
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$calls[$i] = $row[0];
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$talk_sec[$i] = $row[1];
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$full_name[$i] = $row[2];
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$user[$i] = $row[3];
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$pause_sec[$i] = $row[4];
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$wait_sec[$i] = $row[5];
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$dispo_sec[$i] = $row[6];
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$status[$i] = $row[7];
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$dead_sec[$i] = $row[8];
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$customer_sec[$i] = ($talk_sec[$i] - $dead_sec[$i]);
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if ($customer_sec[$i] < 1)
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{$customer_sec[$i]=0;}
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if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
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{
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$statusesTXT = sprintf("%8s", $status[$i]);
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$statusesHEAD .= "----------+";
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$statusesHTML .= " $statusesTXT |";
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$statuses .= "$status[$i]-";
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$statusesARY[$j] = $status[$i];
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$j++;
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}
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if (!eregi("-$user[$i]-", $users))
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{
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$users .= "$user[$i]-";
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$usersARY[$k] = $user[$i];
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$user_namesARY[$k] = $full_name[$i];
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$k++;
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}
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$i++;
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}
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echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n";
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echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
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echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
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echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
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### BEGIN loop through each user ###
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$m=0;
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while ($m < $k)
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{
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$Suser=$usersARY[$m];
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$Sfull_name=$user_namesARY[$m];
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$Stime=0;
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$Scalls=0;
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$Stalk_sec=0;
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$Spause_sec=0;
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$Swait_sec=0;
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$Sdispo_sec=0;
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$Sdead_sec=0;
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$Scustomer_sec=0;
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$SstatusesHTML='';
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### BEGIN loop through each status ###
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$n=0;
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while ($n < $j)
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{
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$Sstatus=$statusesARY[$n];
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$SstatusTXT='';
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### BEGIN loop through each stat line ###
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$i=0; $status_found=0;
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while ($i < $rows_to_print)
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{
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if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
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{
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$Scalls = ($Scalls + $calls[$i]);
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$Stalk_sec = ($Stalk_sec + $talk_sec[$i]);
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$Spause_sec = ($Spause_sec + $pause_sec[$i]);
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$Swait_sec = ($Swait_sec + $wait_sec[$i]);
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$Sdispo_sec = ($Sdispo_sec + $dispo_sec[$i]);
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$Sdead_sec = ($Sdead_sec + $dead_sec[$i]);
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$Scustomer_sec = ($Scustomer_sec + $customer_sec[$i]);
|
|
$SstatusTXT = sprintf("%8s", $calls[$i]);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0 |";
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
|
$TOTcalls=($TOTcalls + $Scalls);
|
|
$TOTtime=($TOTtime + $Stime);
|
|
$TOTtotTALK=($TOTtotTALK + $Stalk_sec);
|
|
$TOTtotWAIT=($TOTtotWAIT + $Swait_sec);
|
|
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
|
|
$TOTtotDISPO=($TOTtotDISPO + $Sdispo_sec);
|
|
$TOTtotDEAD=($TOTtotDEAD + $Sdead_sec);
|
|
$TOTtotCUSTOMER=($TOTtotCUSTOMER + $Scustomer_sec);
|
|
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
|
if ( ($Scalls > 0) and ($Stalk_sec > 0) ) {$Stalk_avg = ($Stalk_sec/$Scalls);}
|
|
else {$Stalk_avg=0;}
|
|
if ( ($Scalls > 0) and ($Spause_sec > 0) ) {$Spause_avg = ($Spause_sec/$Scalls);}
|
|
else {$Spause_avg=0;}
|
|
if ( ($Scalls > 0) and ($Swait_sec > 0) ) {$Swait_avg = ($Swait_sec/$Scalls);}
|
|
else {$Swait_avg=0;}
|
|
if ( ($Scalls > 0) and ($Sdispo_sec > 0) ) {$Sdispo_avg = ($Sdispo_sec/$Scalls);}
|
|
else {$Sdispo_avg=0;}
|
|
if ( ($Scalls > 0) and ($Sdead_sec > 0) ) {$Sdead_avg = ($Sdead_sec/$Scalls);}
|
|
else {$Sdead_avg=0;}
|
|
if ( ($Scalls > 0) and ($Scustomer_sec > 0) ) {$Scustomer_avg = ($Scustomer_sec/$Scalls);}
|
|
else {$Scustomer_avg=0;}
|
|
|
|
$RAWuser = $Suser;
|
|
$RAWcalls = $Scalls;
|
|
$Scalls = sprintf("%6s", $Scalls);
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sfull_name= sprintf("%-15s", $Sfull_name);
|
|
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
|
$Suser = sprintf("%-8s", $Suser);
|
|
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sfull_name= sprintf("%-45s", $Sfull_name);
|
|
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
|
$Suser = sprintf("%-24s", $Suser);
|
|
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
|
}
|
|
|
|
$pfUSERtime_MS = sec_convert($Stime,'H');
|
|
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,'H');
|
|
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,'M');
|
|
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
|
|
$USERavgPAUSE_MS = sec_convert($Spause_avg,'M');
|
|
$USERtotWAIT_MS = sec_convert($Swait_sec,'H');
|
|
$USERavgWAIT_MS = sec_convert($Swait_avg,'M');
|
|
$USERtotDISPO_MS = sec_convert($Sdispo_sec,'H');
|
|
$USERavgDISPO_MS = sec_convert($Sdispo_avg,'M');
|
|
$USERtotDEAD_MS = sec_convert($Sdead_sec,'H');
|
|
$USERavgDEAD_MS = sec_convert($Sdead_avg,'M');
|
|
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,'H');
|
|
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,'M');
|
|
|
|
$pfUSERtime_MS = sprintf("%9s", $pfUSERtime_MS);
|
|
$pfUSERtotTALK_MS = sprintf("%8s", $pfUSERtotTALK_MS);
|
|
$pfUSERavgTALK_MS = sprintf("%6s", $pfUSERavgTALK_MS);
|
|
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
|
|
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
|
|
$pfUSERtotWAIT_MS = sprintf("%8s", $USERtotWAIT_MS);
|
|
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
|
|
$pfUSERtotDISPO_MS = sprintf("%8s", $USERtotDISPO_MS);
|
|
$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
|
|
$pfUSERtotDEAD_MS = sprintf("%8s", $USERtotDEAD_MS);
|
|
$pfUSERavgDEAD_MS = sprintf("%6s", $USERavgDEAD_MS);
|
|
$pfUSERtotCUSTOMER_MS = sprintf("%8s", $USERtotCUSTOMER_MS);
|
|
$pfUSERavgCUSTOMER_MS = sprintf("%6s", $USERavgCUSTOMER_MS);
|
|
$PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;
|
|
|
|
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
|
|
|
|
$TOPsorted_output[$m] = $Toutput;
|
|
|
|
if ($stage == 'ID')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if ($stage == 'LEADS')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if ($stage == 'TIME')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if (!ereg("ID|TIME|LEADS",$stage))
|
|
{echo "$Toutput";}
|
|
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if (ereg("ID|TIME|LEADS",$stage))
|
|
{
|
|
if (ereg("ID",$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (ereg("TIME|LEADS",$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
echo "$TOPsorted_output[$i]";
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ($Sstatus=="$status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
}
|
|
else
|
|
{
|
|
$SUMstatusTXT = sprintf("%8s", $Scalls);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOTcalls = sprintf("%7s", $TOTcalls);
|
|
$TOT_AGENTS = sprintf("%-4s", $m);
|
|
|
|
if ($TOTtotTALK < 1) {$TOTavgTALK = '0';}
|
|
else {$TOTavgTALK = ($TOTtotTALK / $TOTcalls);}
|
|
if ($TOTtotDISPO < 1) {$TOTavgDISPO = '0';}
|
|
else {$TOTavgDISPO = ($TOTtotDISPO / $TOTcalls);}
|
|
if ($TOTtotDEAD < 1) {$TOTavgDEAD = '0';}
|
|
else {$TOTavgDEAD = ($TOTtotDEAD / $TOTcalls);}
|
|
if ($TOTtotPAUSE < 1) {$TOTavgPAUSE = '0';}
|
|
else {$TOTavgPAUSE = ($TOTtotPAUSE / $TOTcalls);}
|
|
if ($TOTtotWAIT < 1) {$TOTavgWAIT = '0';}
|
|
else {$TOTavgWAIT = ($TOTtotWAIT / $TOTcalls);}
|
|
if ($TOTtotCUSTOMER < 1) {$TOTavgCUSTOMER = '0';}
|
|
else {$TOTavgCUSTOMER = ($TOTtotCUSTOMER / $TOTcalls);}
|
|
|
|
$TOTtime_MS = sec_convert($TOTtime,'H');
|
|
$TOTtotTALK_MS = sec_convert($TOTtotTALK,'H');
|
|
$TOTtotDISPO_MS = sec_convert($TOTtotDISPO,'H');
|
|
$TOTtotDEAD_MS = sec_convert($TOTtotDEAD,'H');
|
|
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
|
|
$TOTtotWAIT_MS = sec_convert($TOTtotWAIT,'H');
|
|
$TOTtotCUSTOMER_MS = sec_convert($TOTtotCUSTOMER,'H');
|
|
$TOTavgTALK_MS = sec_convert($TOTavgTALK,'M');
|
|
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,'H');
|
|
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,'H');
|
|
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,'H');
|
|
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,'H');
|
|
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,'H');
|
|
|
|
$TOTtime_MS = sprintf("%10s", $TOTtime_MS);
|
|
$TOTtotTALK_MS = sprintf("%10s", $TOTtotTALK_MS);
|
|
$TOTtotDISPO_MS = sprintf("%10s", $TOTtotDISPO_MS);
|
|
$TOTtotDEAD_MS = sprintf("%10s", $TOTtotDEAD_MS);
|
|
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
|
|
$TOTtotWAIT_MS = sprintf("%10s", $TOTtotWAIT_MS);
|
|
$TOTtotCUSTOMER_MS = sprintf("%10s", $TOTtotCUSTOMER_MS);
|
|
$TOTavgTALK_MS = sprintf("%6s", $TOTavgTALK_MS);
|
|
$TOTavgDISPO_MS = sprintf("%6s", $TOTavgDISPO_MS);
|
|
$TOTavgDEAD_MS = sprintf("%6s", $TOTavgDEAD_MS);
|
|
$TOTavgPAUSE_MS = sprintf("%6s", $TOTavgPAUSE_MS);
|
|
$TOTavgWAIT_MS = sprintf("%6s", $TOTavgWAIT_MS);
|
|
$TOTavgCUSTOMER_MS = sprintf("%6s", $TOTavgCUSTOMER_MS);
|
|
|
|
while(strlen($TOTtime_MS)>10) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
|
|
while(strlen($TOTtotTALK_MS)>10) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
|
|
while(strlen($TOTtotDISPO_MS)>10) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
|
|
while(strlen($TOTtotDEAD_MS)>10) {$TOTtotDEAD_MS = substr("$TOTtotDEAD_MS", 0, -1);}
|
|
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotWAIT_MS)>10) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
|
|
while(strlen($TOTtotCUSTOMER_MS)>10) {$TOTtotCUSTOMER_MS = substr("$TOTtotCUSTOMER_MS", 0, -1);}
|
|
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
|
|
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
|
|
while(strlen($TOTavgDEAD_MS)>6) {$TOTavgDEAD_MS = substr("$TOTavgDEAD_MS", 0, -1);}
|
|
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTavgWAIT_MS)>6) {$TOTavgWAIT_MS = substr("$TOTavgWAIT_MS", 0, -1);}
|
|
while(strlen($TOTavgCUSTOMER_MS)>6) {$TOTavgCUSTOMER_MS = substr("$TOTavgCUSTOMER_MS", 0, -1);}
|
|
|
|
|
|
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$TOTtotDEAD_MS| $TOTavgDEAD_MS |$TOTtotCUSTOMER_MS| $TOTavgCUSTOMER_MS |$SUMstatusesHTML\n";
|
|
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
|
|
echo "\n\n";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$sub_statuses='-';
|
|
$sub_statusesTXT='';
|
|
$sub_statusesHEAD='';
|
|
$sub_statusesHTML='';
|
|
$sub_statusesARY=$MT;
|
|
$j=0;
|
|
$PCusers='-';
|
|
$PCusersARY=$MT;
|
|
$PCuser_namesARY=$MT;
|
|
$k=0;
|
|
$stmt="select full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000 $group_SQL $user_group_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$subs_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$PCfull_name[$i] = $row[0];
|
|
$PCuser[$i] = $row[1];
|
|
$PCpause_sec[$i] = $row[2];
|
|
$sub_status[$i] = $row[3];
|
|
$PCnon_pause_sec[$i] = $row[4];
|
|
|
|
# echo "$sub_status[$i]|$PCpause_sec[$i]\n";
|
|
# if ( (!eregi("-$sub_status[$i]-", $sub_statuses)) and (strlen($sub_status[$i])>0) )
|
|
if (!eregi("-$sub_status[$i]-", $sub_statuses))
|
|
{
|
|
$sub_statusesTXT = sprintf("%8s", $sub_status[$i]);
|
|
$sub_statusesHEAD .= "----------+";
|
|
$sub_statusesHTML .= " $sub_statusesTXT |";
|
|
$sub_statuses .= "$sub_status[$i]-";
|
|
$sub_statusesARY[$j] = $sub_status[$i];
|
|
$j++;
|
|
}
|
|
if (!eregi("-$PCuser[$i]-", $PCusers))
|
|
{
|
|
$PCusers .= "$PCuser[$i]-";
|
|
$PCusersARY[$k] = $PCuser[$i];
|
|
$PCuser_namesARY[$k] = $PCfull_name[$i];
|
|
$k++;
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
echo "PAUSE CODE BREAKDOWN:\n";
|
|
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
|
|
echo "| USER NAME | ID | TOTAL | NONPAUSE | PAUSE | |$sub_statusesHTML\n";
|
|
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
|
|
|
|
|
|
### BEGIN loop through each user ###
|
|
$m=0;
|
|
$Suser_ct = count($usersARY);
|
|
$TOTtotNONPAUSE = 0;
|
|
$TOTtotTOTAL = 0;
|
|
|
|
while ($m < $k)
|
|
{
|
|
$d=0;
|
|
while ($d < $Suser_ct)
|
|
{
|
|
if ($usersARY[$d] === "$PCusersARY[$m]")
|
|
{$pcPAUSEtotal = $PAUSEtotal[$d];}
|
|
$d++;
|
|
}
|
|
$Suser=$PCusersARY[$m];
|
|
$Sfull_name=$PCuser_namesARY[$m];
|
|
$Spause_sec=0;
|
|
$Snon_pause_sec=0;
|
|
$Stotal_sec=0;
|
|
$SstatusesHTML='';
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
|
|
{
|
|
$Spause_sec = ($Spause_sec + $PCpause_sec[$i]);
|
|
$Snon_pause_sec = ($Snon_pause_sec + $PCnon_pause_sec[$i]);
|
|
$Stotal_sec = ($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);
|
|
|
|
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],'H');
|
|
$pfUSERcodePAUSE_MS = sprintf("%6s", $USERcodePAUSE_MS);
|
|
|
|
$SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0 |";
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sfull_name= sprintf("%-15s", $Sfull_name);
|
|
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
|
$Suser = sprintf("%-8s", $Suser);
|
|
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sfull_name= sprintf("%-45s", $Sfull_name);
|
|
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
|
$Suser = sprintf("%-24s", $Suser);
|
|
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
|
}
|
|
|
|
$TOTtotNONPAUSE = ($TOTtotNONPAUSE + $Snon_pause_sec);
|
|
$TOTtotTOTAL = ($TOTtotTOTAL + $Stotal_sec);
|
|
|
|
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
|
|
$USERtotNONPAUSE_MS = sec_convert($Snon_pause_sec,'H');
|
|
$USERtotTOTAL_MS = sec_convert($Stotal_sec,'H');
|
|
|
|
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
|
|
$pfUSERtotNONPAUSE_MS = sprintf("%8s", $USERtotNONPAUSE_MS);
|
|
$pfUSERtotTOTAL_MS = sprintf("%8s", $USERtotTOTAL_MS);
|
|
|
|
$BOTTOMoutput = "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
|
|
|
|
$BOTTOMsorted_output[$m] = $BOTTOMoutput;
|
|
|
|
echo "$BOTTOMoutput";
|
|
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
#if (ereg("ID|TIME|LEADS",$stage))
|
|
# {
|
|
# $n=0;
|
|
# while ($n <= $m)
|
|
# {
|
|
# $i = $sort_order[$m];
|
|
# echo "$BOTTOMsorted_output[$i]";
|
|
# $m--;
|
|
# }
|
|
# }
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$TOTtotPAUSE=0;
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if ($Sstatus=="$sub_status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $PCpause_sec[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
}
|
|
else
|
|
{
|
|
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
|
|
|
|
$USERsumstatPAUSE_MS = sec_convert($Scalls,'H');
|
|
$pfUSERsumstatPAUSE_MS = sprintf("%8s", $USERsumstatPAUSE_MS);
|
|
|
|
$SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOT_AGENTS = sprintf("%-4s", $m);
|
|
|
|
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
|
|
$TOTtotNONPAUSE_MS = sec_convert($TOTtotNONPAUSE,'H');
|
|
$TOTtotTOTAL_MS = sec_convert($TOTtotTOTAL,'H');
|
|
|
|
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
|
|
$TOTtotNONPAUSE_MS = sprintf("%10s", $TOTtotNONPAUSE_MS);
|
|
$TOTtotTOTAL_MS = sprintf("%10s", $TOTtotTOTAL_MS);
|
|
|
|
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotNONPAUSE_MS)>10) {$TOTtotNONPAUSE_MS = substr("$TOTtotNONPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotTOTAL_MS)>10) {$TOTtotTOTAL_MS = substr("$TOTtotTOTAL_MS", 0, -1);}
|
|
|
|
|
|
echo "+-----------------+----------+----------+----------+----------+ +$sub_statusesHEAD\n";
|
|
echo "| TOTALS AGENTS:$TOT_AGENTS |$TOTtotTOTAL_MS|$TOTtotNONPAUSE_MS|$TOTtotPAUSE_MS| |$SUMstatusesHTML\n";
|
|
echo "+----------------------------+----------+----------+----------+ +$sub_statusesHEAD\n";
|
|
|
|
echo "\n\n<BR>$db_source";
|
|
|
|
}
|
|
|
|
|
|
?>
|
|
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|