375 lines
17 KiB
PHP
375 lines
17 KiB
PHP
<?php
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# manager_chat_actions.php
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#
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# Copyright (C) 2022 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Contains PHP actions for manager_chat_interface.php - works with vicidial_chat.js
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#
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# changes:
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# 150605-2022 - First Build
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# 151213-1114 - Added variable filtering
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# 151218-0739 - Added translation where missing
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# 160107-2315 - Bug fix to prevent sending messages on dead chats
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# 160108-2300 - Changed some mysqli_query to mysql_to_mysqli for consistency
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# 161217-0821 - Added chat-type to allow for multi-user internal chat sessions
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# 170409-1550 - Added IP List validation code
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# 220223-0934 - Added allow_web_debug system setting
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#
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$admin_version = '2.14-8';
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$build = '220223-0934';
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$sh="managerchats";
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["manager_chat_id"])) {$manager_chat_id=$_GET["manager_chat_id"];}
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elseif (isset($_POST["manager_chat_id"])) {$manager_chat_id=$_POST["manager_chat_id"];}
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if (isset($_GET["chat_sub_id"])) {$chat_sub_id=$_GET["chat_sub_id"];}
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elseif (isset($_POST["chat_sub_id"])) {$chat_sub_id=$_POST["chat_sub_id"];}
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if (isset($_GET["chat_sub_ids"])) {$chat_sub_ids=$_GET["chat_sub_ids"];}
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elseif (isset($_POST["chat_sub_ids"])) {$chat_sub_ids=$_POST["chat_sub_ids"];}
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if (isset($_GET["chat_message"])) {$chat_message=$_GET["chat_message"];}
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elseif (isset($_POST["chat_message"])) {$chat_message=$_POST["chat_message"];}
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if (isset($_GET["reload_chat_span"])) {$reload_chat_span=$_GET["reload_chat_span"];}
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elseif (isset($_POST["reload_chat_span"])) {$reload_chat_span=$_POST["reload_chat_span"];}
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if (isset($_GET["action"])) {$action=$_GET["action"];}
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elseif (isset($_POST["action"])) {$action=$_POST["action"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,allow_chats,enable_languages,language_method,default_language,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSallow_chats = $row[1];
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$SSenable_languages = $row[2];
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$SSlanguage_method = $row[3];
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$SSdefault_language = $row[4];
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$SSallow_web_debug = $row[5];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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$VUselected_language = $SSdefault_language;
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##### END SETTINGS LOOKUP #####
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###########################################
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$action = preg_replace("/[^-_0-9a-zA-Z]/", "",$action);
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$manager_chat_id = preg_replace("/[^-_0-9a-zA-Z]/", "",$manager_chat_id);
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$chat_sub_id = preg_replace("/[^-_0-9a-zA-Z]/", "",$chat_sub_id);
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$reload_chat_span = preg_replace("/[^-_0-9a-zA-Z]/", "",$reload_chat_span);
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### Variables filtered further down in the code
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# $chat_sub_ids
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# $chat_message
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace("/[^-_0-9a-zA-Z]/", "",$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace("/[^-_0-9a-zA-Z]/", "",$PHP_AUTH_PW);
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$user = preg_replace("/[^-_0-9a-zA-Z]/", "",$user);
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} # end of non_latin
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$user = preg_replace('/[^-_0-9\p{L}]/u',"",$user);
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}
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$auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$user_stmt="select full_name,user_level,selected_language from vicidial_users where user='$PHP_AUTH_USER'";
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$user_level=0;
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$user_rslt=mysql_to_mysqli($user_stmt, $link);
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if (mysqli_num_rows($user_rslt)>0)
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{
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$user_row=mysqli_fetch_row($user_rslt);
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$full_name = $user_row[0];
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$user_level = $user_row[1];
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$VUselected_language = $user_row[2];
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}
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if ($SSallow_chats < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Error, chat disabled on this system");
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exit;
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}
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$chat_sub_id_ct=count($chat_sub_ids);
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$debug=0;
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if ($action=="EndAgentChat") {
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$archive_stmt="insert ignore into vicidial_manager_chat_log_archive select * from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id' and manager_chat_subid='$chat_sub_id'";
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$archive_rslt=mysql_to_mysqli($archive_stmt, $link);
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if ($debug==1) {echo "$archive_stmt<BR>\n";}
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$delete_stmt="delete from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id' and manager_chat_subid='$chat_sub_id'";
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$delete_rslt=mysql_to_mysqli($delete_stmt, $link);
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if ($debug==1) {echo "$delete_stmt<BR>\n";}
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$count_stmt="select count(*) from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id'";
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if ($debug==1) {echo "$count_stmt<BR>\n";}
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$count_rslt=mysql_to_mysqli($count_stmt, $link);
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$count_row=mysqli_fetch_row($count_rslt);
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$active_chats=$count_row[0];
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if ($active_chats==0) {
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$archive_stmt="insert ignore into vicidial_manager_chats_archive select * from vicidial_manager_chats where manager_chat_id='$manager_chat_id'";
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$archive_rslt=mysql_to_mysqli($archive_stmt, $link);
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$del_stmt="delete from vicidial_manager_chats where manager_chat_id='$manager_chat_id'";
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$del_rslt=mysql_to_mysqli($del_stmt, $link);
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$manager_chat_id="";
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echo "ALL CHATS CLOSED";
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exit;
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}
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$reload_chat_span=1;
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}
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if ($action=="CheckNewMessages") {
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$time_stmt="select distinct manager_chat_subid from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id' and message_date>=now()-INTERVAL 6 SECOND";
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$time_rslt=mysql_to_mysqli($time_stmt, $link);
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# echo $time_stmt;
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if (mysqli_num_rows($time_rslt)==0) {
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echo "0";
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} else {
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$sub_id_str="";
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while ($row=mysqli_fetch_row($time_rslt)) {
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$sub_id_str.="$row[0]\n";
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}
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echo $sub_id_str;
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}
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}
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if ($action=="CheckEndedChats" && $manager_chat_id) {
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$ended_chat_stmt="select distinct manager_chat_subid from vicidial_manager_chat_log_archive where manager_chat_id='$manager_chat_id'";
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$ended_chat_rslt=mysql_to_mysqli($ended_chat_stmt, $link);
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if (mysqli_num_rows($ended_chat_rslt)==0) {
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echo "0";
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} else {
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$sub_id_str="";
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while ($row=mysqli_fetch_row($ended_chat_rslt)) {
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$sub_id_str.="$row[0]\n";
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}
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echo trim($sub_id_str);
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}
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}
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if ($action=="PrintSubChatText") {
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for ($i=0; $i<$chat_sub_id_ct; $i++) {
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$chat_sub_ids[$i] = preg_replace("/[^-_0-9a-zA-Z]/", "",$chat_sub_ids[$i]);
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$chat_sub_id=$chat_sub_ids[$i];
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$span_name="manager_chat_".$manager_chat_id."_".$chat_sub_id;
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$stmt="select vm.message_posted_by, vm.message, vm.message_date, vu.full_name, vm.manager, vm.manager_chat_subid from vicidial_manager_chats vmc, vicidial_manager_chat_log vm, vicidial_users vu where vmc.manager_chat_id='$manager_chat_id' and vmc.manager_chat_id=vm.manager_chat_id and vm.manager_chat_subid='$chat_sub_id' and vm.user=vu.user order by vm.manager_chat_subid asc, message_date desc";
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if ($debug==1) {echo "$stmt<BR>\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0) {
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$prev_chat_subid="";
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$backlog_limit=20;
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$chat_output_text="";
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while($row=mysqli_fetch_row($rslt)) {
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if ($backlog_limit>0) {
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if ($row[0]==$row[4]) {$fc="#990000";} else {$fc="#000099";}
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$chat_output_text="<font color='$fc' FACE=\"ARIAL,HELVETICA\" size='1'>$row[1]</font><BR>".$chat_output_text;
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$backlog_limit--;
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}
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}
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echo $span_name."\n".$chat_output_text."\n";
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}
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}
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}
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if ($action=="SendChatMessage" && $chat_message) {
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$check_live_stmt="select * from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id' and manager_chat_subid='$chat_sub_id'";
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$check_live_rslt=mysql_to_mysqli($check_live_stmt, $link);
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if (mysqli_num_rows($check_live_rslt)==0) {
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echo _QXZ("Error - chat session was ended by the agent");
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} else {
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$chat_message = preg_replace("/\r/i",'',$chat_message);
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$chat_message = preg_replace("/\n/i",' ',$chat_message);
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$message_id=date("U").".".rand(10000000,99999999);
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$ins_chat_stmt="insert into vicidial_manager_chat_log(manager_chat_id, manager_chat_subid, manager, user, message, message_id, message_date, message_posted_by) VALUES('$manager_chat_id', '$chat_sub_id', '$PHP_AUTH_USER', '$user', '".mysqli_real_escape_string($link, $chat_message)."', '$message_id', now(), '$PHP_AUTH_USER')";
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$ins_chat_rslt=mysql_to_mysqli($ins_chat_stmt, $link);
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if (mysqli_insert_id($link)>0) {
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$reload_chat_span=1;
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} else {
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echo _QXZ("Error sending message.");
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}
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}
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}
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if ($reload_chat_span) {
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if (!$manager_chat_id) {
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$stmt="select vla.user, vu.full_name, vu.user_group, vla.campaign_id, vc.campaign_name, vug.group_name from vicidial_users vu, vicidial_live_agents vla, vicidial_campaigns vc, vicidial_user_groups vug where vla.user=vu.user and vla.campaign_id=vc.campaign_id and vu.user_group=vug.user_group";
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$rslt=mysql_to_mysqli($stmt, $link);
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$user_array=array();
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$user_group_array=array();
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$campaign_id_array=array();
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while ($row=mysqli_fetch_row($rslt)) {
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if (!in_array("$row[0]", $user_array)) {$user_array[$row[0]]="$row[1]";}
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if (!in_array("$row[2]", $user_group_array)) {$user_group_array["$row[2]"]="$row[5]";}
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if (!in_array("$row[3]", $campaign_id_array)) {$campaign_id_array["$row[3]"]="$row[4]";}
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}
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asort($user_array);
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asort($user_group_array);
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asort($campaign_id_array);
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echo "<TABLE width=750 cellspacing=1 cellpadding=1>\n";
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echo "<TR><TD align='left' class='arial'>"._QXZ("VICIDIAL Manager Chat Interface").":</TD><TD align='right' class='arial_bold'><a link='#FFFF00' vlink='#FFFF00' href='manager_chat_interface.php'>["._QXZ("RELOAD")."]</a></TD></TR>";
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echo "<TR BGCOLOR=BLACK>\n";
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echo "<TD><font size=1 color=white width='50%'>"._QXZ("CURRENT LIVE AGENTS")."</TD>\n";
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echo "<TD><font size=1 color=white width='50%'>"._QXZ("CURRENT LIVE CAMPAIGNS")."</TD></tr>\n";
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echo "<TR BGCOLOR='#E6E6E6'>";
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echo "<TD rowspan=3 valign='top'>";
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echo "<select name='available_chat_agents[]' multiple size='12' style=\"width:350px\">\n";
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if (count($user_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE AGENTS")." ----</option>";}
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#while (list($user, $full_name) = each($user_array)) {
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foreach($user_array as $user => $full_name) {
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echo "<option value='$user'>$user - $full_name</option>\n";
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}
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echo "</select>\n";
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echo "</TD>";
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echo "<TD valign='top'>";
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echo "<select name='available_chat_campaigns[]' multiple size='5' style=\"width:350px\">\n";
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if (count($campaign_id_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE CAMPAIGNS")." ----</option>";}
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#while (list($campaign_id, $campaign_name) = each($campaign_id_array)) {
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foreach($campaign_id_array as $campaign_id => $campaign_name) {
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echo "<option value='$campaign_id'>$campaign_id - $campaign_name</option>\n";
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}
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echo "</select>\n";
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echo "</TD>";
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echo "<TR BGCOLOR=BLACK>";
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echo "<TD><font size=1 color=white>"._QXZ("CURRENT LIVE USER GROUPS")."</TD>\n";
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echo "</TR>";
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echo "<TR BGCOLOR='#E6E6E6'>";
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echo "<TD valign='top'>";
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echo "<select name='available_chat_groups[]' multiple size='5' style=\"width:350px\">\n";
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if (count($user_group_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE USER GROUPS")." ----</option>";}
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# while (list($user_group, $group_name) = each($user_group_array)) {
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foreach($user_group_array as $user_group => $group_name) {
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echo "<option value='$user_group'>$user_group - $group_name</option>\n";
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}
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echo "</select>\n";
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echo "</TD>";
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echo "</TR>";
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echo "</table>";
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} else {
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echo "<TABLE width=750 cellspacing=1 cellpadding=1>";
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echo "<TR BGCOLOR=BLACK>\n";
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echo "<TD align='left' colspan='3'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white><B>"._QXZ("CURRENT CHAT")." #$manager_chat_id</B></font></TD>\n";
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echo "<TD align='right'><font FACE=\"ARIAL,HELVETICA\" size=1><B><a href='manager_chat_interface.php?end_all_chats=$manager_chat_id' style=\"color: rgb(255,255,255)\">[END ALL CHATS]</a></font></td>";
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echo "</TR>";
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echo "<TR BGCOLOR=BLACK>\n";
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echo "\t<TD align='left'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>Agent</font></TD>\n";
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echo "\t<TD align='left' colspan='1'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>"._QXZ("Transcript")."</font></TD>\n";
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echo "\t<TD align='left' colspan='2'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>"._QXZ("Message")."</font></TD>\n";
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echo "</TR>";
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$stmt="select vm.message_posted_by, vm.message, vm.message_date, vu.full_name, vm.manager, vm.manager_chat_subid, vm.user from vicidial_manager_chats vmc, vicidial_manager_chat_log vm, vicidial_users vu where vmc.manager_chat_id='$manager_chat_id' and vmc.manager_chat_id=vm.manager_chat_id and vm.user=vu.user order by vm.manager_chat_subid asc, message_date desc";
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0) {
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$prev_chat_subid="";
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$backlog_limit=20;
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$chat_output_header=array();
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$chat_output_text=array();
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$chat_output_footer=array();
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$chat_subids_array="[";
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while($row=mysqli_fetch_row($rslt)) {
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$full_name=$row[3];
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$chat_subid=$row[5];
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$chat_subids_array.="'$chat_subid',";
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if ($backlog_limit>0) {
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if ($row[0]==$row[4]) {$fc="#990000";} else {$fc="#000099";}
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$chat_output_text[$chat_subid]="<font color='$fc' FACE=\"ARIAL,HELVETICA\" size='1'>$row[1]</font><BR>".$chat_output_text[$chat_subid];
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$backlog_limit--;
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}
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if ($prev_chat_subid!=$chat_subid) {
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$agent_id=$row[6];
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if ($bgcolor=="#E6E6E6") {$bgcolor="#FFFFFF";} else {$bgcolor="#E6E6E6";}
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$chat_output_header[$chat_subid]= "<TR BGCOLOR='$bgcolor'>\n";
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$chat_output_header[$chat_subid].="\t<td width='100' align='left'><font FACE=\"ARIAL,HELVETICA\" size='1'>$full_name</font></td>";
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$chat_output_header[$chat_subid].="\t<td width='325' align='left' valign='top'><div class='scrolling' id='manager_chat_".$manager_chat_id."_".$chat_subid."'>";
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$chat_output_footer[$chat_subid]= "</span></td>";
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# $chat_output_footer[$chat_subid].="\t<td width='75' align='center'><input type='button' style='width: 75px' class='tiny_green_btn' value='SHOW ALL' onClick='ShowFullChat($manager_chat_id, $chat_subid)'><BR><BR><input type='button' style='width: 75px' class='tiny_red_btn' value='HIDE' onClick='HideFullChat($manager_chat_id, $chat_subid)'></td>";
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$chat_output_footer[$chat_subid].="\t<td width='250' align='left' valign='top'><textarea class='chat_box' id='manager_chat_message_".$manager_chat_id."_".$chat_subid."' name='manager_chat_message_".$manager_chat_id."_".$chat_subid."' rows='7' cols='40'></textarea></td>";
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$chat_output_footer[$chat_subid].="\t<td width='75' align='center'><input type='button' style='width: 75px' class='tiny_green_btn' value='"._QXZ("SEND")."' onClick='SendChatMessage($manager_chat_id, $chat_subid, \"$agent_id\")'><BR><BR><input type='button' style='width: 75px' class='tiny_red_btn' value='"._QXZ("END")."' onClick='EndAgentChat($manager_chat_id, $chat_subid)'></td>";
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$chat_output_footer[$chat_subid].="</TR>";
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|
|
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$backlog_limit=20;
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$prev_chat_subid=$chat_subid;
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}
|
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}
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$chat_subids_array=preg_replace("/,$/", "", $chat_subids_array);
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$chat_subids_array.="]";
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# while (list($chat_subid, $text) = each($chat_output_header)) {
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foreach($chat_output_header as $chat_subid => $text) {
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echo $chat_output_header[$chat_subid];
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echo $chat_output_text[$chat_subid];
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echo $chat_output_footer[$chat_subid];
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}
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# $reload_function="setInterval(\"CheckNewMessages($manager_chat_id, $chat_subids_array)\", 3000);\n";
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$reload_function="setInterval(\"CheckNewMessages($manager_chat_id)\", 2000);\n";
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} else {
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$reload_function="setInterval(\"RefreshChatDisplay()\", 30000);\n";
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}
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echo "</table>";
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echo "<script language=\"JavaScript\">\n";
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echo "$reload_function";
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echo "</script>\n";
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}
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}
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?>
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