8619 lines
367 KiB
PHP
8619 lines
367 KiB
PHP
<?
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# vicidial.php - the web-based version of the astVICIDIAL client application
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Other scripts that this application depends on:
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# - vdc_db_query.php: Updates information in the database
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# - manager_send.php: Sends manager actions to the DB for execution
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# - conf_exten_check.php: time sync and status updater, calls in queue
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#
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# CHANGELOG
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# 50607-1426 - First Build of VICIDIAL web client basic login process finished
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# 50628-1620 - Added some basic formatting and worked on process flow
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# 50628-1715 - Startup variables mapped to javascript variables
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# 50629-1303 - Added Login Closer in-groups selection box and vla update
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# 50629-1530 - Rough layout for customer info form section and button links
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# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
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# 50701-1450 - Added vicidial_log entries on dial and hangup
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# 50701-1634 - Added Logout function
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# 50705-1259 - Added call disposition functionality
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# 50705-1432 - Added lead info DB update function
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# 50705-1658 - Added web form functionality
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# 50706-1043 - Added call park and pickup functions
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# 50706-1234 - Added Start/Stop Recording functionality
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# 50706-1614 - Added conference channels display option
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# 50711-1333 - Removed call check redundancy and fixed a span bug
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# 50727-1424 - Added customer channel and participant present sensing/alerts
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# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
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# 50804-1224 - Added Local and Internal Closer transfer functions
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# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
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# 50804-1808 - Added button images for left buttons
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# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
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# 50815-1602 - Added images and buttons for xfer functions
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# 50816-1813 - Added basic autodial outbound call pickup functions
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# 50817-1113 - Fixes to auto_dialing call receipt
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# 50817-1234 - Added inbound call receipt capability
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# 50817-1541 - Added customer time display
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# 50817-1541 - Added customer time display
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# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1703 - Added pretty login section
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# 50825-1200 - Modified form field lengths, added double-click dispositions
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# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
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# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
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# 50903-0904 - Added preview-lead code for manual dialing
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# 50904-0016 - Added ability to hangup manual dials before pickup
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# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
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# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
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# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
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# 50913-1212 - Added campaign_cid to 3rd party calls
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# 50923-1546 - Modified to work with language translation
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# 50926-1656 - Added campaign pull-down at login of active campaigns
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# 50928-1633 - Added manual dial alternate number dial option
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# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
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# 51004-1656 - Fixed recording filename bug and new Spanish translation
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# 51020-1103 - Added campaign-specific recording control abilities
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# 51020-1352 - Added Basic vicidial_agent_log framework
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# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
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# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
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# 51110-1432 - Fixed non-standard http port issue
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# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51118-1305 - Activate multi-line comments from $multi_line_comments var
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# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
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# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
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# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
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# 51208-1732 - Created user-first login that looks for default phone info
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# 51219-1526 - Added variable framework for campaign and in-group scripts
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# 51221-1200 - Added SCRIPT tab, layout and functionality
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# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
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# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
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# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
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# 60117-1312 - Added Transfer-conf frame toggle on button press
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# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
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# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
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# 60213-1210 - Added ability to sort routing of calls by user_level
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# 60214-0932 - Initial Callback calendar display framework
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# 60214-1407 - Added ability to minimize the dispo screen to see info below
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# 60215-1104 - Added ANYONE scheduled callbacks functionality
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# 60410-1116 - Added persistant pause after dispo option and change dispo text
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# - Added web form submit that opens new window with dispo on submit
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# - Added PREVIOUS CALLBACK in customer info to flag callbacks
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# - Added link to try to hangup the call again in the dispo screen
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# - Added link noone-in-session screen to call agent phone again
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# - Added link customer-hungup screen to go straight to dispo screen
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# 60410-1532 - Added agent status and campaign calls dialing display option
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# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
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# 60413-1752 - Add basic USERONLY callback frame and listings
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# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
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# - Added beta-level USERONLY callback functionality
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# - Added beta-level manual dialing with lead insertion functionality
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# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
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# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
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# - Changed several permissions to database-defined
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# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
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# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
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# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
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# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
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# 60501-1008 - Added option to manual dial screen to manually lookup phone number
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# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
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# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
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# - Fixed recording filename display to not overrun 25 characters
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# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
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# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
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# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
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# 60619-1047 - Added variable filters to close security holes for login form
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# 60804-1710 - fixed scheduled CALLBK for other languages build
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# 60808-1145 - Added consultative transfers with customer data
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# 60808-2232 - Added campaign name to pulldown for login screen
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# 60809-1603 - Added option to locally transfer consult xfers
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# 60809-1732 - Added recheck of transferred channels before customer gone mesg
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# 60810-1011 - Fixed CXFER leave 3way call bugs
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# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
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# 60816-1716 - Fixed customer time display bug and client DST setting
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# 60821-1555 - Added option to omit phone_code on dialout of leads
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# 60821-1628 - Added ALLFORCE recording option
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# 60821-1643 - Added no_delete_sessions option to not delete sessions
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# 60822-0512 - Changed phone number fields to be maxlength of 12
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# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
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# 60906-1152 - Added Previous CallBack info display span
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# 60906-1715 - Allow for Local phone extension conferences
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# 61004-1729 - Add ability to control volume per channel in "calls in this session"
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# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
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# 61122-1523 - Added more SCRIPT variables
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
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# 70109-1128 - Fixed wrapup timer bug
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# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
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# - Added option for alternate number dialing with hotkeys
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
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# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
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# 70201-1703 - Fixed cursor bug for most text input fields
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# 70202-1453 - Added first portions of Agent Pause Codes
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# 70203-0108 - Finished Agent Pause Codes functionality
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# 70203-0930 - Added dialed_number to webform output
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# 70203-1010 - Added dialed_label to webform output
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# 70206-1201 - Fixed allow_closers bug
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# 70206-1332 - Added vicidial_recording_override users setting function
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# 70212-1252 - Fixed small issue with CXFER
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# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
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# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
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# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70226-1252 - Added Mute/UnMute to agent screen
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
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# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
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# 70322-1545 - Added sipsak display ability
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# 70510-1319 - Added onUnload force Logout
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# 70806-1530 - Added Presets Dial links above agent mute button
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# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
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# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
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# 71022-1427 - Added formatting of the customer phone number in the main status bar
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# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
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# 71101-1204 - Fixed bug in callback calendar with DST
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# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
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# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
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# 71122-0256 - Added auto-pause notification
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# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
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# 71127-0408 - Added height and width settings for easier modification of screen size
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# 71129-2025 - restricted callbacks count and list to campaign only
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# 71223-0318 - changed logging of closer calls
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# 71226-1117 - added option to kick all calls from conference upon logout
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# 80109-1510 - added gender select list
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# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
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# 80317-2106 - added recording override options for inbound group calls
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# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
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# 80402-0121 - Fixes for manual dial transfers on some systems
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# 80407-2112 - Work on adding phone login load balancing across servers
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# 80416-0559 - Added ability to log computer_ip at login, set the $PhoneSComPIP variable
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# 80428-0413 - UTF8 changes and testing
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# 80505-0054 - Added multi-phones load-balanced alias option
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# 80507-0932 - Fixed Script display bug (+ instead of space)
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# 80519-1425 - Added calls in queue display
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# 80523-1630 - Added Timeclock links
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# 80625-0047 - Added U option for gender, added date/phone display options
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# 80630-2210 - Added queue_log entries for Manual Dial
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# 80703-0139 - Added alter customer phone permissions
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# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
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# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
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# 80709-0358 - Added Default alt phone dial hard-code option
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# 80719-1147 - Changed recording and senddtmf conf prefix
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# 80815-1014 - Added manual dial list restriction option
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# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
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# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
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# 80909-1717 - Added support for campaign-specific DNC lists
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# 80915-1754 - Rewrote leave-3way functions for external calling
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# 81002-1908 - Fixed double-login bug in some conditions
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# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
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# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
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# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
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# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
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# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
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# 81015-0405 - Fixed bug related to hangups on 3way calls
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# 81016-0703 - Changed leave 3way to allow function at any time transfer-conf is available
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# 81020-1501 - Fixed bugs in queue_log logging
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# 81023-0411 - Added compatibility for dial-in agents using AGI, bug fixes
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# 81030-0403 - Added option to force Pause Codes on PAUSE
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# 81103-1427 - Added 3way call dial prefix
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# 81104-0140 - Added mysql error logging capability
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# 81104-1618 - Changed MySQL queries logging
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# 81106-0411 - Changedthe campaign login list behaviour
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# 81110-0057 - Changed Pause time to start new vicidial_agent_log on every pause
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# 81110-1514 - Added hangup_all_non_reserved to fix non-Hangup bug
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# 81119-1811 - webform backslash fix
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# 81124-2213 - Fixes blind transfer bug
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# 81209-1617 - Added campaign web form target option and web form address variables
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# 81211-0422 - Fixed Manual dial agent_log bug
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# 90102-1402 - Added time sync check notification
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# 90115-0619 - Added ability to send Local Closer to AGENTDIRECT agent_only
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# 90120-1719 - Added API pause/resume and number dial functionality
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# 90126-2302 - Added Vtiger login option and agent alert option
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# 90128-0230 - Added vendor_lead_code to API dial and manuald dial with lookup
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# 90202-0148 - Added option to disable BLENDED checkbox
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# 90209-0132 - Changed tab images and color scheme
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# 90303-1145 - Fixed rare manual dial live hangup bug
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# 90304-1333 - Added user-specific web vars option
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# 90305-0917 - Added prefix-choice and group-alias options for calls coming from API
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# 90307-1736 - Added Shift enforcement and manager override features
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# 90315-1009 - Changed revision for new trunk 2.2.0
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# 90320-0309 - Fixed agent log bug when using wrapup time
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# 90323-1555 - Initial call to agent phone now has campaign callerIDnumber
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#
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$version = '2.2.0-203';
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$build = '90323-1555';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=60;
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$one_mysql_log=0;
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require("dbconnect.php");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
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elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
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if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
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elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
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if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
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elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
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if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
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elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
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if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
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elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
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if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
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elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
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if (isset($_GET["MGR_override"])) {$MGR_override=$_GET["MGR_override"];}
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elseif (isset($_POST["MGR_override"])) {$MGR_override=$_POST["MGR_override"];}
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if (!isset($phone_login))
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{
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if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
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elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
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}
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if (!isset($phone_pass))
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{
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if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
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elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
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}
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if (isset($VD_campaign))
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{
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$VD_campaign = strtoupper($VD_campaign);
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$VD_campaign = eregi_replace(" ",'',$VD_campaign);
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}
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if (!isset($flag_channels))
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{
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$flag_channels=0;
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$flag_string='';
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}
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### security strip all non-alphanumeric characters out of the variables ###
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$DB=ereg_replace("[^0-9a-z]","",$DB);
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$phone_login=ereg_replace("[^\,0-9a-zA-Z]","",$phone_login);
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$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
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$VD_login=ereg_replace("[^0-9a-zA-Z]","",$VD_login);
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$VD_pass=ereg_replace("[^0-9a-zA-Z]","",$VD_pass);
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$VD_campaign = ereg_replace("[^-\_0-9a-zA-Z]","",$VD_campaign);
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$forever_stop=0;
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if ($force_logout)
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{
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echo "Je ben nu uitgelogd. Bedankt\n";
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exit;
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}
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$isdst = date("I");
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$StarTtimE = date("U");
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$NOW_TIME = date("Y-m-d H:i:s");
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$tsNOW_TIME = date("YmdHis");
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$FILE_TIME = date("Ymd-His");
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$loginDATE = date("Ymd");
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$CIDdate = date("ymdHis");
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$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
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$past_month_date = date("Y-m-d H:i:s",$month_old);
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$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
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$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
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$random = (rand(1000000, 9999999) + 10000000);
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$vdc_header_date_format = $row[1];
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$vdc_customer_date_format = $row[2];
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$vdc_header_phone_format = $row[3];
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$WeBRooTWritablE = $row[4];
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$timeclock_end_of_day = $row[5];
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$vtiger_url = $row[6];
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$enable_vtiger_integration = $row[7];
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$outbound_autodial_active = $row[8];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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##### DEFINABLE SETTINGS AND OPTIONS
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###########################################
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$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
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$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
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$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
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$campaign_login_list = '1'; # show drop-down list of campaigns at login
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$manual_dial_preview = '1'; # allow preview lead option when manual dial
|
|
$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
|
|
$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
|
|
$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
|
|
$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
|
|
$callholdstatus = '1'; # set to 1 to show calls op hold count
|
|
$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
|
|
$campagentstatctmax = '3'; # Number of seconden for campaign call and agent stats
|
|
$show_campname_pulldown = '1'; # set to 1 to show campaign name op login pulldown
|
|
$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
|
|
$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
|
|
$clientDST = '1'; # set to 1 to check for DST op server for agent time
|
|
$no_delete_sessions = '0'; # set to 1 to not delete sessions at logout
|
|
$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
|
|
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DIAL link for Dial Presets
|
|
$LogiNAJAX = '1'; # set to 1 to do lookups op campaigns for login
|
|
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
|
|
$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Ophangen Klant
|
|
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
|
|
$TelefoonSComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
|
|
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
|
|
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
|
|
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
|
|
|
|
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
|
|
|
|
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
|
|
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
|
|
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
|
|
$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
|
|
|
|
# options now set in DB:
|
|
#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
|
|
#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks
|
|
# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks
|
|
#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session
|
|
|
|
### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
|
|
### DO NOT EDIT! ###
|
|
$MASTERwidth=($BROWSER_WIDTH - 340);
|
|
$MASTERheight=($BROWSER_HEIGHT - 200);
|
|
if ($MASTERwidth < 430) {$MASTERwidth = '430';}
|
|
if ($MASTERheight < 300) {$MASTERheight = '300';}
|
|
|
|
$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
|
|
$MNwidth = ($MASTERwidth + 330); # 760 - main frame
|
|
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
|
|
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
|
|
$AMwidth = ($MASTERwidth + 270); # 700 - agent mute and preset-dial links
|
|
$SCwidth = ($MASTERwidth + 230); # 670 - live call seconden counter
|
|
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
|
|
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
|
|
$HKwidth = ($MASTERwidth + 70); # 500 - Hotkeys button
|
|
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
|
|
|
|
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
|
|
$AMheight = ($MASTERheight + 100); # 400 - Agent mute and preset dial links
|
|
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
|
|
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
|
|
$SSheight = ($MASTERheight + 31); # 331 - script content
|
|
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
|
|
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer
|
|
|
|
|
|
$US='_';
|
|
$CL=':';
|
|
$AT='@';
|
|
$DS='-';
|
|
$date = date("r");
|
|
$ip = getenv("REMOTE_ADDR");
|
|
$browser = getenv("HTTP_USER_AGENT");
|
|
$script_name = getenv("SCRIPT_NAME");
|
|
$server_name = getenv("SERVER_NAME");
|
|
$server_port = getenv("SERVER_PORT");
|
|
if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
|
|
else {$server_port = "$CL$server_port";}
|
|
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
|
|
$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSIE: $version BUILD: $build -->\n";
|
|
|
|
if ($campaign_login_list > 0)
|
|
{
|
|
$camp_form_code = "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
$camp_form_code .= "<option value=\"\"></option>\n";
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
if ($relogin == 'YES')
|
|
{
|
|
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group=$row[0];
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
|
|
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
}
|
|
|
|
### code for manager override of shift restrictions
|
|
if ($MGR_override > 0)
|
|
{
|
|
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
|
|
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
|
|
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
|
|
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$MGR_login' and pass='$MGR_pass' and manager_shift_enforcement_override='1' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01058',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$MGR_auth=$row[0];
|
|
|
|
if($MGR_auth>0)
|
|
{
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login' and pass='$VD_pass';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
print "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmt|";
|
|
$SQL_log = ereg_replace(';','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='MANAGER BOVEN OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
|
|
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$camps_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if ($show_campname_pulldown)
|
|
{$campname = " - $rowx[1]";}
|
|
else
|
|
{$campname = '';}
|
|
if ($VD_campaign)
|
|
{
|
|
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
|
|
else
|
|
{
|
|
if (!ereg('login_allowable_campaigns',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (!ereg('login_allowable_campaigns',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
$o++;
|
|
}
|
|
$camp_form_code .= "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 maxlength=20 VALUE=\"$VD_campaign\">\n";
|
|
}
|
|
|
|
|
|
if ($LogiNAJAX > 0)
|
|
{
|
|
?>
|
|
|
|
<script language="Javascript">
|
|
|
|
// ################################################################################
|
|
// Send Request for allowable campaigns to populate the campaigns pull-down
|
|
function login_allowable_campaigns()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
logincampaign_query = "&user=" + document.vicidial_form.VD_login.value + "&pass=" + document.vicidial_form.VD_pass.value + "&ACTION=LogiNCamPaigns&format=html";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(logincampaign_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(logincampaign_query);
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("LogiNCamPaigns").innerHTML = Nactiveext;
|
|
document.getElementById("LogiNReseT").innerHTML = "<INPUT TYPE=BUTTON VALUE=\"Ververs Campagne List\" OnClick=\"login_allowable_campaigns()\">";
|
|
document.getElementById("VD_campaign").focus();
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<?
|
|
}
|
|
|
|
|
|
if ($relogin == 'YES')
|
|
{
|
|
echo "<title>VICIDIAL web client: Opnieuw inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Opnieuw inloggen </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campagne: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"><INPUT TYPE=BUTTON VALUE=\"Ververs Campagne List\" OnClick=\"login_allowable_campaigns()\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if ($user_login_first == 1)
|
|
{
|
|
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
|
|
{
|
|
echo "<title>VICIDIAL web client: Campagne Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>Gebruiker Inloggen</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Campagne Inloggen </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campagne: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$phone_login=$row[0];
|
|
$phone_pass=$row[1];
|
|
|
|
echo "<title>VICIDIAL web client: Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Inloggen </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campagne: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
echo "<title>VICIDIAL web client: Telefoon Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Telefoon Inloggen </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
|
|
$VDloginDISPLAY=0;
|
|
|
|
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01006',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if($auth>0)
|
|
{
|
|
$login=strtoupper($VD_login);
|
|
$password=strtoupper($VD_pass);
|
|
##### grab the full name of the agent
|
|
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGfullname = $row[0];
|
|
$user_level = $row[1];
|
|
$VU_hotkeys_active = $row[2];
|
|
$VU_agent_choose_ingroups = $row[3];
|
|
$VU_scheduled_callbacks = $row[4];
|
|
$agentonly_callbacks = $row[5];
|
|
$agentcall_manual = $row[6];
|
|
$VU_vicidial_recording = $row[7];
|
|
$VU_vicidial_transfers = $row[8];
|
|
$VU_closer_default_blended = $row[9];
|
|
$VU_user_group = $row[10];
|
|
$VU_vicidial_recording_override = $row[11];
|
|
$VU_alter_custphone_override = $row[12];
|
|
$VU_alert_enabled = $row[13];
|
|
$VU_agent_shift_enforcement_override = $row[14];
|
|
$VU_shift_override_flag = $row[15];
|
|
|
|
if ($VU_alert_enabled > 0) {$VU_alert_enabled = 'ON';}
|
|
else {$VU_alert_enabled = 'OFF';}
|
|
|
|
### Gather timeclock and shift enforcement restriction settings
|
|
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$forced_timeclock_login = $row[0];
|
|
$shift_enforcement = $row[1];
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ','',$row[2]);
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL);
|
|
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
|
|
|
|
### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
|
|
{
|
|
$last_agent_event='';
|
|
$HHMM = date("Hi");
|
|
$HHteod = substr($timeclock_end_of_day,0,2);
|
|
$MMteod = substr($timeclock_end_of_day,2,2);
|
|
|
|
if ($HHMM < $timeclock_end_of_day)
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
|
|
else
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
|
|
|
|
$EoDdate = date("Y-m-d H:i:s", $EoD);
|
|
|
|
##### grab timeclock logged-in time for each user #####
|
|
$stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$events_to_parse = mysql_num_rows($rslt);
|
|
if ($events_to_parse > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$last_agent_event = $rowx[0];
|
|
}
|
|
if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";}
|
|
if ( (strlen($last_agent_event)<2) or (ereg('UITLOGGEN',$last_agent_event)) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "JE MOET EERS INLOGGEN IN HET TIJDSLOT<BR>";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
|
|
### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
if ( ( (ereg("START|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("START|ALL",$VU_agent_shift_enforcement_override)) )
|
|
{
|
|
$shift_ok=0;
|
|
if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "FOUT: Er zijn geen Verschuivingen ingeschakeld voor uw gebruikers-groep<BR>";
|
|
}
|
|
else
|
|
{
|
|
$HHMM = date("Hi");
|
|
$wday = date("w");
|
|
|
|
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$shifts_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$shift_id = $rowx[0];
|
|
$shift_start_time = $rowx[1];
|
|
$shift_length = $rowx[2];
|
|
$shift_weekdays = $rowx[3];
|
|
|
|
if (eregi("$wday",$shift_weekdays))
|
|
{
|
|
$HHshift_length = substr($shift_length,0,2);
|
|
$MMshift_length = substr($shift_length,3,2);
|
|
$HHshift_start_time = substr($shift_start_time,0,2);
|
|
$MMshift_start_time = substr($shift_start_time,2,2);
|
|
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
|
|
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
|
|
if ($MMshift_end_time > 59)
|
|
{
|
|
$MMshift_end_time = ($MMshift_end_time - 60);
|
|
$HHshift_end_time++;
|
|
}
|
|
if ($HHshift_end_time > 23)
|
|
{$HHshift_end_time = ($HHshift_end_time - 24);}
|
|
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
|
|
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
|
|
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
|
|
|
|
if (
|
|
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
|
|
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
|
|
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
|
|
)
|
|
{$shift_ok++;}
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "FOUT: U bent niet toegestaan om in te loggen buiten uw verschuiving<BR>";
|
|
}
|
|
}
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) )
|
|
{
|
|
$VDdisplayMESSAGE.= "<BR><BR>MANAGER BOVEN:<BR>\n";
|
|
$VDdisplayMESSAGE.= "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=MGR_override VALUE=\"1\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=relogin VALUE=\"YES\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
$VDdisplayMESSAGE.= "Manager Inloggen: <INPUT TYPE=TEXT NAME=\"MGR_login$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "Manager Wachtwoord: <INPUT TYPE=PASSWORD NAME=\"MGR_pass$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN></FORM>\n";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n");
|
|
fclose($fp);
|
|
}
|
|
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
|
|
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
|
|
{$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;}
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGallowed_campaigns =$row[0];
|
|
|
|
if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) )
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campagne Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, you are not allowed to login to this campaign: $VD_campaign</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Inloggen: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Wachtwoord: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
##### check to see that the campaign is active
|
|
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$CAMPactive=$row[0];
|
|
if($CAMPactive>0)
|
|
{
|
|
if ($TEST_all_statuses > 0) {$selectableSQL = '';}
|
|
else {$selectableSQL = "selectable='Y' and";}
|
|
$VARstatuses='';
|
|
$VARstatusnames='';
|
|
##### grab the statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $VD_statuses_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
}
|
|
|
|
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 80;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_camp = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
|
|
$VARstatuses = substr("$VARstatuses", 0, -1);
|
|
$VARstatusnames = substr("$VARstatusnames", 0, -1);
|
|
|
|
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$HK_statuses_camp = mysql_num_rows($rslt);
|
|
$w=0;
|
|
$HKboxA='';
|
|
$HKboxB='';
|
|
$HKboxC='';
|
|
while ($w < $HK_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$HKhotkey[$w] =$row[0];
|
|
$HKstatus[$w] =$row[1];
|
|
$HKstatus_name[$w] =$row[2];
|
|
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
|
|
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
|
|
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
|
|
if ($w < 3)
|
|
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ( ($w >= 3) and ($w < 6) )
|
|
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ($w >= 6)
|
|
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
$w++;
|
|
}
|
|
$HKhotkeys = substr("$HKhotkeys", 0, -1);
|
|
$HKstatuses = substr("$HKstatuses", 0, -1);
|
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
|
|
|
##### grab the campaign settings
|
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$park_ext = $row[0];
|
|
$park_file_name = $row[1];
|
|
$web_form_address = stripslashes($row[2]);
|
|
$allow_closers = $row[3];
|
|
$auto_dial_level = $row[4];
|
|
$dial_timeout = $row[5];
|
|
$dial_prefix = $row[6];
|
|
$campaign_cid = $row[7];
|
|
$campaign_vdad_exten = $row[8];
|
|
$campaign_rec_exten = $row[9];
|
|
$campaign_recording = $row[10];
|
|
$campaign_rec_filename = $row[11];
|
|
$campaign_script = $row[12];
|
|
$get_call_launch = $row[13];
|
|
$campaign_am_message_exten = $row[14];
|
|
$xferconf_a_dtmf = $row[15];
|
|
$xferconf_a_number = $row[16];
|
|
$xferconf_b_dtmf = $row[17];
|
|
$xferconf_b_number = $row[18];
|
|
$alt_number_dialing = $row[19];
|
|
$VC_scheduled_callbacks = $row[20];
|
|
$wrapup_seconden = $row[21];
|
|
$wrapup_message = $row[22];
|
|
$closer_campaigns = $row[23];
|
|
$use_internal_dnc = $row[24];
|
|
$allcalls_delay = $row[25];
|
|
$omit_phone_code = $row[26];
|
|
$agent_pause_codes_active = $row[27];
|
|
$no_hopper_leads_logins = $row[28];
|
|
$campaign_allow_inbound = $row[29];
|
|
$manual_dial_list_id = $row[30];
|
|
$default_xfer_group = $row[31];
|
|
$xfer_groups = $row[32];
|
|
$disable_alter_custphone = $row[33];
|
|
$display_queue_count = $row[34];
|
|
$manual_dial_filter = $row[35];
|
|
$CopY_tO_ClipboarD = $row[36];
|
|
$use_campaign_dnc = $row[37];
|
|
$three_way_call_cid = $row[38];
|
|
$dial_method = $row[39];
|
|
$three_way_dial_prefix = $row[40];
|
|
$web_form_target = $row[41];
|
|
$vtiger_screen_login = $row[42];
|
|
$agent_allow_group_alias = $row[43];
|
|
$default_group_alias = $row[44];
|
|
|
|
$default_group_alias_cid='';
|
|
if (strlen($default_group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$default_group_alias_cid = $row[0];
|
|
}
|
|
}
|
|
|
|
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidogwv = mysql_num_rows($rslt);
|
|
if ($VDIG_cidogwv > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$default_web_vars = $row[0];
|
|
}
|
|
|
|
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
|
{
|
|
$campaign_recording = $VU_vicidial_recording_override;
|
|
print "<!-- USER OPENEMENING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
|
|
}
|
|
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
|
|
{$scheduled_callbacks='1';}
|
|
if ($VU_vicidial_recording=='0')
|
|
{$campaign_recording='NEVER';}
|
|
if ($VU_alter_custphone_override=='ALLOW_ALTER')
|
|
{$disable_alter_custphone='N';}
|
|
if (strlen($three_way_dial_prefix) < 1)
|
|
{$three_way_dial_prefix = $dial_prefix ;}
|
|
if ($alt_number_dialing=='Y')
|
|
{$alt_phone_dialing='1';}
|
|
else
|
|
{
|
|
$alt_phone_dialing='0';
|
|
$DefaulTAlTDiaL='0';
|
|
}
|
|
if ($display_queue_count=='N')
|
|
{$callholdstatus='0';}
|
|
if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) )
|
|
{$VU_closer_default_blended=0;}
|
|
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
if ( (ereg('Y',$agent_pause_codes_active)) or (ereg('FORCE',$agent_pause_codes_active)) )
|
|
{
|
|
##### grab the pause codes for this campaign
|
|
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_pause_codes = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_pause_codes)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_codes[$i] =$row[0];
|
|
$pause_code_names[$i] =$row[1];
|
|
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
|
|
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
|
|
$VARpause_codes = substr("$VARpause_codes", 0, -1);
|
|
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
|
|
}
|
|
|
|
##### grab the inbound groups to choose from if campaign contains CLOSER
|
|
$VARingroups="''";
|
|
if ($campaign_allow_inbound == 'Y')
|
|
{
|
|
$VARingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 60;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$closer_ct = mysql_num_rows($rslt);
|
|
$INgrpCT=0;
|
|
while ($INgrpCT < $closer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups[$INgrpCT] =$row[0];
|
|
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
|
|
$INgrpCT++;
|
|
}
|
|
$VARingroups = substr("$VARingroups", 0, -1);
|
|
}
|
|
|
|
##### grab the allowable inbound groups to choose from for transfer options
|
|
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
|
|
$xfer_groups = preg_replace("/ /","','",$xfer_groups);
|
|
$xfer_groups = "'$xfer_groups'";
|
|
$VARxfergroups="''";
|
|
if ($allow_closers == 'Y')
|
|
{
|
|
$VARxfergroups='';
|
|
$stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 60;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$xfer_ct = mysql_num_rows($rslt);
|
|
$XFgrpCT=0;
|
|
while ($XFgrpCT < $xfer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VARxfergroups = "$VARxfergroups'$row[0]',";
|
|
$VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',";
|
|
if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];}
|
|
$XFgrpCT++;
|
|
}
|
|
$VARxfergroups = substr("$VARxfergroups", 0, -1);
|
|
$VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1);
|
|
}
|
|
|
|
if (ereg('Y',$agent_allow_group_alias))
|
|
{
|
|
##### grab the active group aliases
|
|
$stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_group_aliases = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_group_aliases)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_alias_id[$i] = $row[0];
|
|
$group_alias_name[$i] = $row[1];
|
|
$caller_id_number[$i] = $row[2];
|
|
$VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',";
|
|
$VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',";
|
|
$VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases);
|
|
$VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1);
|
|
$VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1);
|
|
$VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1);
|
|
}
|
|
|
|
##### grab the number of leads in the hopper for this campaign
|
|
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_leads_to_call = $row[0];
|
|
print "<!-- $campaign_leads_to_call - Leads nog te bellen in de hopper -->\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Campagne is niet actief, probeer het aub nogmaals<BR>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n");
|
|
fclose($fp);
|
|
}
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Ongeldige login, probeer het nog eens<BR>";
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY)
|
|
{
|
|
echo "<title>VICIDIAL web client: Campagne Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>$VDdisplayMESSAGE</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Campagne Inloggen </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Gebruiker Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campagne: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
# code for parsing load-balanced agent phone allocation where agent interface
|
|
# will send multiple phones-table logins so that the script can determine the
|
|
# server that has the fewest agents logged into it.
|
|
# login: ca101,cb101,cc101
|
|
$alias_found=0;
|
|
$stmt="select count(*) from phones_alias where alias_id = '$phone_login';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_found = "$row[0]";
|
|
}
|
|
if ($alias_found > 0)
|
|
{
|
|
$stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_name = "$row[0]";
|
|
$phone_login = "$row[1]";
|
|
}
|
|
}
|
|
|
|
$pa=0;
|
|
if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) )
|
|
{
|
|
$phoneSQL = "(";
|
|
$phones_auto = explode(',',$phone_login);
|
|
$phones_auto_ct = count($phones_auto);
|
|
while($pa < $phones_auto_ct)
|
|
{
|
|
if ($pa > 0)
|
|
{$phoneSQL .= " or ";}
|
|
$desc = ($phones_auto_ct - $pa); # traverse in reverse order
|
|
$phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')";
|
|
$pa++;
|
|
}
|
|
$phoneSQL .= ")";
|
|
}
|
|
else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";}
|
|
|
|
$authphone=0;
|
|
$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$authphone=$row[0];
|
|
if (!$authphone)
|
|
{
|
|
echo "<title>VICIDIAL web client: Telefoon Inloggen Error</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_campaign VALUE=\"$VD_campaign\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Inloggen Error</TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> <BR><FONT SIZE=3>Sorry, je telefoon login en wachtwoord zijn niet acitef in dit systeem, probeer het nogmaals: <BR> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Inloggen: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Telefoon Wachtwoord: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSIE: $version BUILD: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### go through the entered phones to figure out which server has fewest agents
|
|
### logged in and use that phone login account
|
|
if ($pa > 0)
|
|
{
|
|
$pb=0;
|
|
$pb_login='';
|
|
$pb_server_ip='';
|
|
$pb_count=0;
|
|
$pb_log='';
|
|
while($pb < $phones_auto_ct)
|
|
{
|
|
### find the server_ip of each phone_login
|
|
$stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';";
|
|
if ($DB) {echo "|$stmtx|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmtx, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowx=mysql_fetch_row($rslt);
|
|
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server is set to active
|
|
$stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowy=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server_updater is running
|
|
$stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowz=mysql_fetch_row($rslt);
|
|
|
|
$pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]| ";
|
|
|
|
if ( ($rowy[0] > 0) && ($rowz[0] > 0) )
|
|
{
|
|
if ( ($pb_count >= $row[0]) || (strlen($pb_server_ip) < 4) )
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
}
|
|
}
|
|
$pb++;
|
|
}
|
|
echo "<!-- Telefoons balance selection: $phone_login|$pb_server_ip|$past_minutes_date| |$pb_log -->\n";
|
|
}
|
|
echo "<title>VICIDIAL web client</title>\n";
|
|
$stmt="SELECT * from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$extension=$row[0];
|
|
$dialplan_number=$row[1];
|
|
$voicemail_id=$row[2];
|
|
$phone_ip=$row[3];
|
|
$computer_ip=$row[4];
|
|
$server_ip=$row[5];
|
|
$login=$row[6];
|
|
$pass=$row[7];
|
|
$status=$row[8];
|
|
$active=$row[9];
|
|
$phone_type=$row[10];
|
|
$fullname=$row[11];
|
|
$company=$row[12];
|
|
$picture=$row[13];
|
|
$messages=$row[14];
|
|
$old_messages=$row[15];
|
|
$protocol=$row[16];
|
|
$local_gmt=$row[17];
|
|
$ASTmgrUSERNAME=$row[18];
|
|
$ASTmgrSECRET=$row[19];
|
|
$login_user=$row[20];
|
|
$login_pass=$row[21];
|
|
$login_campaign=$row[22];
|
|
$park_on_extension=$row[23];
|
|
$conf_on_extension=$row[24];
|
|
$VICIDiaL_park_on_extension=$row[25];
|
|
$VICIDiaL_park_on_filename=$row[26];
|
|
$monitor_prefix=$row[27];
|
|
$recording_exten=$row[28];
|
|
$voicemail_exten=$row[29];
|
|
$voicemail_dump_exten=$row[30];
|
|
$ext_context=$row[31];
|
|
$dtmf_send_extension=$row[32];
|
|
$call_out_number_group=$row[33];
|
|
$client_browser=$row[34];
|
|
$install_directory=$row[35];
|
|
$local_web_callerID_URL=$row[36];
|
|
$VICIDiaL_web_URL=$row[37];
|
|
$AGI_call_logging_enabled=$row[38];
|
|
$user_switching_enabled=$row[39];
|
|
$conferencing_enabled=$row[40];
|
|
$admin_hangup_enabled=$row[41];
|
|
$admin_hijack_enabled=$row[42];
|
|
$admin_monitor_enabled=$row[43];
|
|
$call_parking_enabled=$row[44];
|
|
$updater_check_enabled=$row[45];
|
|
$AFLogging_enabled=$row[46];
|
|
$QUEUE_ACTION_enabled=$row[47];
|
|
$CallerID_popup_enabled=$row[48];
|
|
$voicemail_button_enabled=$row[49];
|
|
$enable_fast_refresh=$row[50];
|
|
$fast_refresh_rate=$row[51];
|
|
$enable_persistant_mysql=$row[52];
|
|
$auto_dial_next_number=$row[53];
|
|
$VDstop_rec_after_each_call=$row[54];
|
|
$DBX_server=$row[55];
|
|
$DBX_database=$row[56];
|
|
$DBX_user=$row[57];
|
|
$DBX_pass=$row[58];
|
|
$DBX_port=$row[59];
|
|
$outbound_cid=$row[65];
|
|
$enable_sipsak_messages=$row[66];
|
|
|
|
if ($TelefoonSComPIP == '1')
|
|
{
|
|
if (strlen($computer_ip) < 4)
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
if ($TelefoonSComPIP == '2')
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($clientDST)
|
|
{
|
|
$local_gmt = ($local_gmt + $isdst);
|
|
}
|
|
if ($protocol == 'EXTERNAL')
|
|
{
|
|
$protocol = 'Local';
|
|
$extension = "$dialplan_number$AT$ext_context";
|
|
}
|
|
$SIP_user = "$protocol/$extension";
|
|
$SIP_user_DiaL = "$protocol/$extension";
|
|
if ( (ereg('8300',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') )
|
|
{
|
|
$SIP_user = "$protocol/$extension$VD_login";
|
|
}
|
|
|
|
$stmt="SELECT asterisk_version from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$asterisk_version=$row[0];
|
|
|
|
# If a park extension is not set, use the default one
|
|
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
|
|
{
|
|
$VICIDiaL_park_on_extension = "$park_ext";
|
|
$VICIDiaL_park_on_filename = "$park_file_name";
|
|
print "<!-- CAMPAGNE CUSTOM PARKEEREREN: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
}
|
|
print "<!-- CAMPAGNE DEFAULT PARKEEREREN: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
|
|
# If a web form address is not set, use the default one
|
|
if (strlen($web_form_address)>0)
|
|
{
|
|
$VICIDiaL_web_form_address = "$web_form_address";
|
|
print "<!-- CAMPAGNE CUSTOM WEB FORMULIER: |$VICIDiaL_web_form_address| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
|
|
print "<!-- CAMPAGNE DEFAULT WEB FORMULIER: |$VICIDiaL_web_form_address| -->\n";
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
}
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
# If closers are allowed op this campaign
|
|
if ($allow_closers=="Y")
|
|
{
|
|
$VICIDiaL_allow_closers = 1;
|
|
print "<!-- CAMPAGNE STAAT CLOSERS TOE: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_allow_closers = 0;
|
|
print "<!-- CAMPAGNE STAAT GEEN CLOSERS TOE: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
|
|
|
|
$session_ext = eregi_replace("[^a-z0-9]", "", $extension);
|
|
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
|
|
$session_rand = (rand(1,9999999) + 10000000);
|
|
$session_name = "$StarTtimE$US$session_ext$session_rand";
|
|
|
|
if ($webform_sessionname)
|
|
{$webform_sessionname = "&session_name=$session_name";}
|
|
else
|
|
{$webform_sessionname = '';}
|
|
|
|
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if ( ($campaign_allow_inbound == 'Y') || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
|
|
{
|
|
### insert an entry into the user log for the login event
|
|
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$prev_login_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $prev_login_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
if ($prev_login_ct > 0)
|
|
{print "<!-- GEBRUIK VORIGE MEETME KAMER - $session_id - $NOW_TIME - $SIP_user -->\n";}
|
|
else
|
|
{
|
|
##### grab the next available vicidial_conference room and reserve it
|
|
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$user') );";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id = $row[0];
|
|
}
|
|
print "<!-- GEBRUIK NIEUWE MEETME KAMER - $session_id - $NOW_TIME - $SIP_user -->\n";
|
|
}
|
|
|
|
### mark leads that were not dispositioned during previous calls as ERI
|
|
$stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- oude QUEUE en INKOMEND gedraaide list: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- oude QUEUE en INKOMEND gedraaide hopper: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- oude vicidia_live_agents records opgeschoond: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- old vicidial_live_inbound_agents records cleared: |$affected_rows| -->\n";
|
|
|
|
# print "<B>You have logged in as user: $VD_login op phone: $SIP_user naar campagne: $VD_campaign</B><BR>\n";
|
|
$VICIDiaL_is_logged_in=1;
|
|
|
|
### set the callerID for manager middleware-app to connect the phone to the user
|
|
$SIqueryCID = "S$CIDdate$session_id";
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$vicidial_agent_disable = $row[6];
|
|
$allow_sipsak_messages = $row[7];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'LIN-';
|
|
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
|
|
}
|
|
|
|
### insert a NIEUW record to the vicidial_manager table to be processed
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- call placed to session_id: $session_id from phone: $SIP_user $SIP_user_DiaL -->\n";
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
print "<!-- campagne staat op aut_dial_level: $auto_dial_level -->\n";
|
|
|
|
##### grab the campaign_weight and number of calls today op that campaign for the agent
|
|
$stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vca_ct = mysql_num_rows($rslt);
|
|
if ($vca_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
$campaign_weight = '0';
|
|
$calls_today = '0';
|
|
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- new vicidial_campaign_agents record inserted: |$affected_rows| -->\n";
|
|
}
|
|
$closer_chooser_string='';
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- nieuwe vicidial_live_agents record toegevoegd: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
|
|
|
|
if ($campaign_allow_inbound == 'Y')
|
|
{
|
|
print "<!-- CLOSER-type campaign -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print "<!-- campagne staat op handmatig bellen: $auto_dial_level -->\n";
|
|
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- nieuwe vicidial_live_agents record toegevoegd: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campagne Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, er zijn geen leads in de hopper voor deze campagne</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Inloggen: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Wachtwoord: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
if (strlen($session_id) < 1)
|
|
{
|
|
echo "<title>VICIDIAL web client: VICIDIAL Campagne Inloggen</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> Tijdslot</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_nl/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Dutch <img src=\"../agc/images/nl.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, there are no available sessions</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Inloggen: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Wachtwoord: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=OPSLAAN VALUE=OPSLAAN> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if (ereg('MSIE',$browser))
|
|
{
|
|
$useIE=1;
|
|
print "<!-- client web browser used: MSIE |$browser|$useIE| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$useIE=0;
|
|
print "<!-- client web browser used: W3C-Compliant |$browser|$useIE| -->\n";
|
|
}
|
|
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
##### Agent is going to log in so insert the vicidial_agent_log entry now
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
print "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
|
|
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUaffected_rows = mysql_affected_rows($link);
|
|
|
|
$S='*';
|
|
$D_s_ip = explode('.', $server_ip);
|
|
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
|
|
|
|
##### grab the datails of all active scripts in the system
|
|
$stmt="SELECT script_id,script_name,script_text FROM vicidial_scripts WHERE active='Y' order by script_id limit 100;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$MM_scripts = mysql_num_rows($rslt);
|
|
$e=0;
|
|
while ($e < $MM_scripts)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$MMscriptid[$e] =$row[0];
|
|
$MMscriptname[$e] = urlencode($row[1]);
|
|
$MMscripttext[$e] = urlencode($row[2]);
|
|
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
|
|
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
|
|
$MMscripttexts = "$MMscripttexts'$MMscripttext[$e]',";
|
|
$e++;
|
|
}
|
|
$MMscriptids = substr("$MMscriptids", 0, -1);
|
|
$MMscriptnames = substr("$MMscriptnames", 0, -1);
|
|
$MMscripttexts = substr("$MMscripttexts", 0, -1);
|
|
|
|
}
|
|
}
|
|
|
|
################################################################
|
|
### BEGIN - build the callback calendar (12 months) ###
|
|
################################################################
|
|
define ('ADAY', (60*60*24));
|
|
$CdayARY = getdate();
|
|
$Cmon = $CdayARY['mon'];
|
|
$Cyear = $CdayARY['year'];
|
|
$CTODAY = date("Y-m");
|
|
$CTODAYmday = date("j");
|
|
$CINC=0;
|
|
|
|
$Cmonths = Array('Januari','February','Maart','April','Mei','Juni',
|
|
'Juli','Agustus','September','Oktober','November','December');
|
|
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
|
|
|
|
$CCAL_OUT = '';
|
|
|
|
$CCAL_OUT .= "<table border=0 cellpadding=2 cellspacing=2>";
|
|
|
|
while ($CINC < 12)
|
|
{
|
|
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
|
|
{$CCAL_OUT .= "<tr>";}
|
|
|
|
$CCAL_OUT .= "<td valign=top>";
|
|
|
|
$CYyear = $Cyear;
|
|
$Cmonth= ($Cmon + $CINC);
|
|
if ($Cmonth > 12)
|
|
{
|
|
$Cmonth = ($Cmonth - 12);
|
|
$CYyear++;
|
|
}
|
|
$Cstart= mktime(11,0,0,$Cmonth,1,$CYyear);
|
|
$CfirstdayARY = getdate($Cstart);
|
|
#echo "|$Cmon|$Cmonth|$CINC|\n";
|
|
$CPRNTDAY = date("Y-m", $Cstart);
|
|
|
|
$CCAL_OUT .= "<table border=1 cellpadding=1 bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
|
|
$CCAL_OUT .= "<tr>";
|
|
$CCAL_OUT .= "<td colspan=7 bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=2>";
|
|
$CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$CCAL_OUT .= "</tr>";
|
|
|
|
foreach($Cdays as $Cday)
|
|
{
|
|
$CDCLR="#ffffff";
|
|
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$Cday";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
}
|
|
|
|
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
|
|
{
|
|
$Cdayarray = getdate($Cstart);
|
|
if((($Ccount) % 7) == 0)
|
|
{
|
|
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
|
|
break;
|
|
$CCAL_OUT .= "</tr><tr>";
|
|
}
|
|
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
|
|
{
|
|
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\"> </font></b></font></td>";
|
|
}
|
|
else
|
|
{
|
|
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
else
|
|
{
|
|
$CDCLR="#ffffff";
|
|
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CDCLR="#CCCCCC";
|
|
$CBL = '';
|
|
$CEL = '';
|
|
}
|
|
else
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
}
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
}
|
|
}
|
|
$CCAL_OUT .= "</tr>";
|
|
$CCAL_OUT .= "</table>";
|
|
$CCAL_OUT .= "</td>";
|
|
|
|
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
|
|
{$CCAL_OUT .= "</tr>";}
|
|
$CINC++;
|
|
}
|
|
|
|
$CCAL_OUT .= "</table>";
|
|
|
|
#echo "$CCAL_OUT\n";
|
|
################################################################
|
|
### END - build the callback calendar (12 months) ###
|
|
################################################################
|
|
|
|
|
|
?>
|
|
<script language="Javascript">
|
|
var MTvar;
|
|
var NOW_TIME = '<? echo $NOW_TIME ?>';
|
|
var SQLdate = '<? echo $NOW_TIME ?>';
|
|
var StarTtimE = '<? echo $StarTtimE ?>';
|
|
var UnixTime = '<? echo $StarTtimE ?>';
|
|
var UnixTimeMS = 0;
|
|
var t = new Date();
|
|
var c = new Date();
|
|
LCAe = new Array('','','','','','');
|
|
LCAc = new Array('','','','','','');
|
|
LCAt = new Array('','','','','','');
|
|
LMAe = new Array('','','','','','');
|
|
var CalL_XC_a_Dtmf = '<? echo $xferconf_a_dtmf ?>';
|
|
var CalL_XC_a_NuMber = '<? echo $xferconf_a_number ?>';
|
|
var CalL_XC_b_Dtmf = '<? echo $xferconf_b_dtmf ?>';
|
|
var CalL_XC_b_NuMber = '<? echo $xferconf_b_number ?>';
|
|
var VU_hotkeys_active = '<? echo $VU_hotkeys_active ?>';
|
|
var VU_agent_choose_ingroups = '<? echo $VU_agent_choose_ingroups ?>';
|
|
var VU_agent_choose_ingroups_DV = '';
|
|
var CallBackDatETimE = '';
|
|
var CallBackrecipient = '';
|
|
var CallBackCommenTs = '';
|
|
var scheduled_callbacks = '<? echo $scheduled_callbacks ?>';
|
|
var dispo_check_all_pause = '<? echo $dispo_check_all_pause ?>';
|
|
var api_check_all_pause = '<? echo $api_check_all_pause ?>';
|
|
VARgroup_alias_ids = new Array(<? echo $VARgroup_alias_ids ?>);
|
|
VARgroup_alias_names = new Array(<? echo $VARgroup_alias_names ?>);
|
|
VARcaller_id_numbers = new Array(<? echo $VARcaller_id_numbers ?>);
|
|
var VD_group_aliases_ct = '<? echo $VD_group_aliases_ct ?>';
|
|
var agent_allow_group_alias = '<? echo $agent_allow_group_alias ?>';
|
|
var default_group_alias = '<? echo $default_group_alias ?>';
|
|
var default_group_alias_cid = '<? echo $default_group_alias_cid ?>';
|
|
var active_group_alias = '';
|
|
var agent_pause_codes_active = '<? echo $agent_pause_codes_active ?>';
|
|
VARpause_codes = new Array(<? echo $VARpause_codes ?>);
|
|
VARpause_code_names = new Array(<? echo $VARpause_code_names ?>);
|
|
var VD_pause_codes_ct = '<? echo $VD_pause_codes_ct ?>';
|
|
VARstatuses = new Array(<? echo $VARstatuses ?>);
|
|
VARstatusnames = new Array(<? echo $VARstatusnames ?>);
|
|
var VD_statuses_ct = '<? echo $VD_statuses_ct ?>';
|
|
VARingroups = new Array(<? echo $VARingroups ?>);
|
|
var INgroupCOUNT = '<? echo $INgrpCT ?>';
|
|
VARxfergroups = new Array(<? echo $VARxfergroups ?>);
|
|
VARxfergroupsnames = new Array(<? echo $VARxfergroupsnames ?>);
|
|
var XFgroupCOUNT = '<? echo $XFgrpCT ?>';
|
|
var default_xfer_group = '<? echo $default_xfer_group ?>';
|
|
var default_xfer_group_name = '<? echo $default_xfer_group_name ?>';
|
|
var LIVE_default_xfer_group = '<? echo $default_xfer_group ?>';
|
|
var HK_statuses_camp = '<? echo $HK_statuses_camp ?>';
|
|
HKhotkeys = new Array(<? echo $HKhotkeys ?>);
|
|
HKstatuses = new Array(<? echo $HKstatuses ?>);
|
|
HKstatusnames = new Array(<? echo $HKstatusnames ?>);
|
|
var hotkeys = new Array();
|
|
<? $h=0;
|
|
while ($HK_statuses_camp > $h)
|
|
{
|
|
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var HKdispo_display = 0;
|
|
var HKbutton_allowed = 1;
|
|
var HKfinish = 0;
|
|
var scriptnames = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var scripttexts = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scripttexts['$MMscriptid[$h]'] = \"$MMscripttext[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var decoded = '';
|
|
var view_scripts = '<? echo $view_scripts ?>';
|
|
var LOGfullname = '<? echo $LOGfullname ?>';
|
|
var recLIST = '';
|
|
var filename = '';
|
|
var last_filename = '';
|
|
var LCAcount = 0;
|
|
var LMAcount = 0;
|
|
var filedate = '<? echo $FILE_TIME ?>';
|
|
var agcDIR = '<? echo $agcDIR ?>';
|
|
var agcPAGE = '<? echo $agcPAGE ?>';
|
|
var extension = '<? echo $extension ?>';
|
|
var extension_xfer = '<? echo $extension ?>';
|
|
var dialplan_number = '<? echo $dialplan_number ?>';
|
|
var ext_context = '<? echo $ext_context ?>';
|
|
var protocol = '<? echo $protocol ?>';
|
|
var agentchannel = '';
|
|
var local_gmt ='<? echo $local_gmt ?>';
|
|
var server_ip = '<? echo $server_ip ?>';
|
|
var server_ip_dialstring = '<? echo $server_ip_dialstring ?>';
|
|
var asterisk_version = '<? echo $asterisk_version ?>';
|
|
<?
|
|
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
|
|
?>
|
|
var session_id = '<? echo $session_id ?>';
|
|
var VICIDiaL_closer_login_checked = 0;
|
|
var VICIDiaL_closer_login_selected = 0;
|
|
var VICIDiaL_pause_calling = 1;
|
|
var CalLCID = '';
|
|
var MDnextCID = '';
|
|
var XDnextCID = '';
|
|
var LasTCID = '';
|
|
var lead_dial_number = '';
|
|
var MD_channel_look = 0;
|
|
var XD_channel_look = 0;
|
|
var MDuniqueid = '';
|
|
var MDchannel = '';
|
|
var MD_ring_secondS = 0;
|
|
var MDlogEPOCH = 0;
|
|
var VD_live_customer_call = 0;
|
|
var VD_live_call_secondS = 0;
|
|
var XD_live_customer_call = 0;
|
|
var XD_live_call_secondS = 0;
|
|
var open_dispo_screen = 0;
|
|
var AgentDispoing = 0;
|
|
var logout_stop_timeouts = 0;
|
|
var VICIDiaL_allow_closers = '<? echo $VICIDiaL_allow_closers ?>';
|
|
var VICIDiaL_closer_blended = '0';
|
|
var VU_closer_default_blended = '<? echo $VU_closer_default_blended ?>';
|
|
var VDstop_rec_after_each_call = '<? echo $VDstop_rec_after_each_call ?>';
|
|
var phone_login = '<? echo $phone_login ?>';
|
|
var phone_pass = '<? echo $phone_pass ?>';
|
|
var user = '<? echo $VD_login ?>';
|
|
var user_abb = '<? echo $user_abb ?>';
|
|
var pass = '<? echo $VD_pass ?>';
|
|
var campaign = '<? echo $VD_campaign ?>';
|
|
var group = '<? echo $VD_campaign ?>';
|
|
var VICIDiaL_web_form_address_enc = '<? echo $VICIDiaL_web_form_address_enc ?>';
|
|
var VICIDiaL_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var VDIC_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var CalL_ScripT_id = '';
|
|
var CalL_AutO_LauncH = '';
|
|
var panel_bgcolor = '<? echo $MAIN_COLOR ?>';
|
|
var CusTCB_bgcolor = '#FFFF66';
|
|
var auto_dial_level = '<? echo $auto_dial_level ?>';
|
|
var starting_dial_level = '<? echo $auto_dial_level ?>';
|
|
var dial_timeout = '<? echo $dial_timeout ?>';
|
|
var dial_prefix = '<? echo $dial_prefix ?>';
|
|
var three_way_dial_prefix = '<? echo $three_way_dial_prefix ?>';
|
|
var campaign_cid = '<? echo $campaign_cid ?>';
|
|
var campaign_vdad_exten = '<? echo $campaign_vdad_exten ?>';
|
|
var campaign_leads_to_call = '<? echo $campaign_leads_to_call ?>';
|
|
var epoch_sec = <? echo $StarTtimE ?>;
|
|
var dtmf_send_extension = '<? echo $dtmf_send_extension ?>';
|
|
var recording_exten = '<? echo $campaign_rec_exten ?>';
|
|
var campaign_recording = '<? echo $campaign_recording ?>';
|
|
var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
var LIVE_campaign_recording = '<? echo $campaign_recording ?>';
|
|
var LIVE_campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
var LIVE_default_group_alias = '<? echo $default_group_alias ?>';
|
|
var LIVE_caller_id_number = '<? echo $default_group_alias_cid ?>';
|
|
var LIVE_web_vars = '<? echo $default_web_vars ?>';
|
|
var default_web_vars = '<? echo $default_web_vars ?>';
|
|
var campaign_script = '<? echo $campaign_script ?>';
|
|
var get_call_launch = '<? echo $get_call_launch ?>';
|
|
var campaign_am_message_exten = '<? echo $campaign_am_message_exten ?>';
|
|
var park_on_extension = '<? echo $VICIDiaL_park_on_extension ?>';
|
|
var park_count=0;
|
|
var customerparked=0;
|
|
var check_n = 0;
|
|
var conf_check_recheck = 0;
|
|
var lastconf='';
|
|
var lastcustchannel='';
|
|
var lastcustserverip='';
|
|
var lastxferchannel='';
|
|
var custchannellive=0;
|
|
var xferchannellive=0;
|
|
var nochannelinsession=0;
|
|
var agc_dial_prefix = '91';
|
|
var dtmf_silent_prefix = '<? echo $dtmf_silent_prefix ?>';
|
|
var conf_silent_prefix = '<? echo $conf_silent_prefix ?>';
|
|
var menuheight = 30;
|
|
var menuwidth = 30;
|
|
var menufontsize = 8;
|
|
var textareafontsize = 10;
|
|
var check_s;
|
|
var active_display = 1;
|
|
var conf_channels_xtra_display = 0;
|
|
var display_message = '';
|
|
var web_form_vars = '';
|
|
var Nactiveext;
|
|
var Nbusytrunk;
|
|
var Nbusyext;
|
|
var extvalue = extension;
|
|
var activeext_query;
|
|
var busytrunk_query;
|
|
var busyext_query;
|
|
var busytrunkhangup_query;
|
|
var busylocalhangup_query;
|
|
var activeext_order='asc';
|
|
var busytrunk_order='asc';
|
|
var busyext_order='asc';
|
|
var busytrunkhangup_order='asc';
|
|
var busylocalhangup_order='asc';
|
|
var xmlhttp=false;
|
|
var XfeR_channel = '';
|
|
var XDcheck = '';
|
|
var agent_log_id = '<? echo $agent_log_id ?>';
|
|
var session_name = '<? echo $session_name ?>';
|
|
var AutoDialReady = 0;
|
|
var AutoDialWaiting = 0;
|
|
var fronter = '';
|
|
var VDCL_group_id = '';
|
|
var previous_dispo = '';
|
|
var previous_called_count = '';
|
|
var hot_keys_active = 0;
|
|
var all_record = 'NO';
|
|
var all_record_count = 0;
|
|
var LeaDDispO = '';
|
|
var LeaDPreVDispO = '';
|
|
var AgaiNHanguPChanneL = '';
|
|
var AgaiNHanguPServeR = '';
|
|
var AgainCalLSecondS = '';
|
|
var AgaiNCalLCID = '';
|
|
var CB_count_check = 60;
|
|
var callholdstatus = '<? echo $callholdstatus ?>'
|
|
var agentcallsstatus = '<? echo $agentcallsstatus ?>'
|
|
var campagentstatctmax = '<? echo $campagentstatctmax ?>'
|
|
var campagentstatct = '0';
|
|
var manual_dial_in_progress = 0;
|
|
var auto_dial_alt_dial = 0;
|
|
var reselect_preview_dial = 0;
|
|
var reselect_alt_dial = 0;
|
|
var alt_dial_active = 0;
|
|
var alt_dial_status_display = 0;
|
|
var mdnLisT_id = '<? echo $manual_dial_list_id ?>';
|
|
var VU_vicidial_transfers = '<? echo $VU_vicidial_transfers ?>';
|
|
var agentonly_callbacks = '<? echo $agentonly_callbacks ?>';
|
|
var agentcall_manual = '<? echo $agentcall_manual ?>';
|
|
var manual_dial_preview = '<? echo $manual_dial_preview ?>';
|
|
var starting_alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var DefaulTAlTDiaL = '<? echo $DefaulTAlTDiaL ?>';
|
|
var wrapup_seconden = '<? echo $wrapup_seconden ?>';
|
|
var wrapup_message = '<? echo $wrapup_message ?>';
|
|
var wrapup_counter = 0;
|
|
var wrapup_waiting = 0;
|
|
var use_internal_dnc = '<? echo $use_internal_dnc ?>';
|
|
var use_campaign_dnc = '<? echo $use_campaign_dnc ?>';
|
|
var three_way_call_cid = '<? echo $three_way_call_cid ?>';
|
|
var outbound_cid = '<? echo $outbound_cid ?>';
|
|
var threeway_cid = '';
|
|
var cid_choice = '';
|
|
var prefix_choice = '';
|
|
var agent_dialed_number='';
|
|
var agent_dialed_type='';
|
|
var allcalls_delay = '<? echo $allcalls_delay ?>';
|
|
var omit_phone_code = '<? echo $omit_phone_code ?>';
|
|
var no_delete_sessions = '<? echo $no_delete_sessions ?>';
|
|
var webform_session = '<? echo $webform_sessionname ?>';
|
|
var local_consult_xfers = '<? echo $local_consult_xfers ?>';
|
|
var vicidial_agent_disable = '<? echo $vicidial_agent_disable ?>';
|
|
var CBentry_time = '';
|
|
var CBcallback_time = '';
|
|
var CBuser = '';
|
|
var CBcomments = '';
|
|
var volumecontrol_active = '<? echo $volumecontrol_active ?>';
|
|
var PauseCode_HTML = '';
|
|
var manual_auto_hotkey = 0;
|
|
var dialed_number = '';
|
|
var dialed_label = '';
|
|
var source_id = '';
|
|
var DispO3waychannel = '';
|
|
var DispO3wayXtrAchannel = '';
|
|
var DispO3wayCalLserverip = '';
|
|
var DispO3wayCalLxfernumber = '';
|
|
var DispO3wayCalLcamptail = '';
|
|
var PausENotifYCounTer = 0;
|
|
var RedirecTxFEr = 0;
|
|
var phone_ip = '<? echo $phone_ip ?>';
|
|
var enable_sipsak_messages = '<? echo $enable_sipsak_messages ?>';
|
|
var allow_sipsak_messages = '<? echo $allow_sipsak_messages ?>';
|
|
var HidEMonitoRSessionS = '<? echo $HidEMonitoRSessionS ?>';
|
|
var LogouTKicKAlL = '<? echo $LogouTKicKAlL ?>';
|
|
var flag_channels = '<? echo $flag_channels ?>';
|
|
var flag_string = '<? echo $flag_string ?>';
|
|
var vdc_header_date_format = '<? echo $vdc_header_date_format ?>';
|
|
var vdc_customer_date_format = '<? echo $vdc_customer_date_format ?>';
|
|
var vdc_header_phone_format = '<? echo $vdc_header_phone_format ?>';
|
|
var disable_alter_custphone = '<? echo $disable_alter_custphone ?>';
|
|
var manual_dial_filter = '<? echo $manual_dial_filter ?>';
|
|
var CopY_tO_ClipboarD = '<? echo $CopY_tO_ClipboarD ?>';
|
|
var inOUT = 'OUT';
|
|
var useIE = '<? echo $useIE ?>';
|
|
var random = '<? echo $random ?>';
|
|
var threeway_end = 0;
|
|
var agentphonelive = 0;
|
|
var conf_dialed = 0;
|
|
var leaving_threeway = 0;
|
|
var blind_transfer = 0;
|
|
var hangup_all_non_reserved = '<? echo $hangup_all_non_reserved ?>';
|
|
var dial_method = '<? echo $dial_method ?>';
|
|
var web_form_target = '<? echo $web_form_target ?>';
|
|
var TEMP_VDIC_web_form_address = '';
|
|
var APIPausE_ID = '99999';
|
|
var APIDiaL_ID = '99999';
|
|
var VtigeRLogiNScripT = '<? echo $vtiger_screen_login ?>';
|
|
var VtigeRurl = '<? echo $vtiger_url ?>';
|
|
var VtigeREnableD = '<? echo $enable_vtiger_integration ?>';
|
|
var alert_enabled = '<? echo $VU_alert_enabled ?>'
|
|
var shift_logout_flag = 0;
|
|
var DiaLControl_auto_HTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume.gif\" border=0 alt=\"Doorgaan\"></a>";
|
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause.gif\" border=0 alt=\" Pauze \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\">";
|
|
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\">";
|
|
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
var image_blank = new Image();
|
|
image_blank.src="../agc/images/blank.gif";
|
|
var image_livecall_OFF = new Image();
|
|
image_livecall_OFF.src="../agc/images/agc_live_call_OFF.gif";
|
|
var image_livecall_ON = new Image();
|
|
image_livecall_ON.src="../agc/images/agc_live_call_ON.gif";
|
|
var image_LB_dialnextnumber = new Image();
|
|
image_LB_dialnextnumber.src="../agc/images/vdc_LB_dialnextnumber.gif";
|
|
var image_LB_hangupcustomer = new Image();
|
|
image_LB_hangupcustomer.src="../agc/images/vdc_LB_hangupcustomer.gif";
|
|
var image_LB_transferconf = new Image();
|
|
image_LB_transferconf.src="../agc/images/vdc_LB_transferconf.gif";
|
|
var image_LB_grabparkedcall = new Image();
|
|
image_LB_grabparkedcall.src="../agc/images/vdc_LB_grabparkedcall.gif";
|
|
var image_LB_parkcall = new Image();
|
|
image_LB_parkcall.src="../agc/images/vdc_LB_parkcall.gif";
|
|
var image_LB_webform = new Image();
|
|
image_LB_webform.src="../agc/images/vdc_LB_webform.gif";
|
|
var image_LB_stoprecording = new Image();
|
|
image_LB_stoprecording.src="../agc/images/vdc_LB_stoprecording.gif";
|
|
var image_LB_startrecording = new Image();
|
|
image_LB_startrecording.src="../agc/images/vdc_LB_startrecording.gif";
|
|
var image_LB_pause = new Image();
|
|
image_LB_pause.src="../agc/images/vdc_LB_pause.gif";
|
|
var image_LB_resume = new Image();
|
|
image_LB_resume.src="../agc/images/vdc_LB_resume.gif";
|
|
var image_LB_senddtmf = new Image();
|
|
image_LB_senddtmf.src="../agc/images/vdc_LB_senddtmf.gif";
|
|
var image_LB_dialnextnumber_OFF = new Image();
|
|
image_LB_dialnextnumber_OFF.src="../agc/images/vdc_LB_dialnextnumber_OFF.gif";
|
|
var image_LB_hangupcustomer_OFF = new Image();
|
|
image_LB_hangupcustomer_OFF.src="../agc/images/vdc_LB_hangupcustomer_OFF.gif";
|
|
var image_LB_transferconf_OFF = new Image();
|
|
image_LB_transferconf_OFF.src="../agc/images/vdc_LB_transferconf_OFF.gif";
|
|
var image_LB_grabparkedcall_OFF = new Image();
|
|
image_LB_grabparkedcall_OFF.src="../agc/images/vdc_LB_grabparkedcall_OFF.gif";
|
|
var image_LB_parkcall_OFF = new Image();
|
|
image_LB_parkcall_OFF.src="../agc/images/vdc_LB_parkcall_OFF.gif";
|
|
var image_LB_webform_OFF = new Image();
|
|
image_LB_webform_OFF.src="../agc/images/vdc_LB_webform_OFF.gif";
|
|
var image_LB_stoprecording_OFF = new Image();
|
|
image_LB_stoprecording_OFF.src="../agc/images/vdc_LB_stoprecording_OFF.gif";
|
|
var image_LB_startrecording_OFF = new Image();
|
|
image_LB_startrecording_OFF.src="../agc/images/vdc_LB_startrecording_OFF.gif";
|
|
var image_LB_pause_OFF = new Image();
|
|
image_LB_pause_OFF.src="../agc/images/vdc_LB_pause_OFF.gif";
|
|
var image_LB_resume_OFF = new Image();
|
|
image_LB_resume_OFF.src="../agc/images/vdc_LB_resume_OFF.gif";
|
|
var image_LB_senddtmf_OFF = new Image();
|
|
image_LB_senddtmf_OFF.src="../agc/images/vdc_LB_senddtmf_OFF.gif";
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for Live call connected to phone now to Manager
|
|
function livehangup_send_hangup(taskvar)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLagcW" + epoch_sec + user_abb;
|
|
var hangupvalue = taskvar;
|
|
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livehangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send volume control command for meetme participant
|
|
function volume_control(taskdirection,taskvolchannel,taskagentmute)
|
|
{
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
taskvolchannel = agentchannel;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "VCagcW" + epoch_sec + user_abb;
|
|
var volchanvalue = taskvolchannel;
|
|
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livevolume_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
if (taskdirection=='MUTING')
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send alert control command for agent
|
|
function alert_control(taskalert)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
alert_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=AlertControl&format=text&stage=" + taskalert;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(alert_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskalert=='ON')
|
|
{
|
|
alert_enabled = 'ON';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";
|
|
}
|
|
else
|
|
{
|
|
alert_enabled = 'OFF';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// park customer and place 3way call
|
|
function xfer_park_dial()
|
|
{
|
|
conf_dialed=1;
|
|
|
|
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
|
|
|
|
SendManualDial('YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// place 3way and customer into other conference and fake-hangup the lines
|
|
function leave_3way_call(tempvarattempt)
|
|
{
|
|
threeway_end=0;
|
|
leaving_threeway=1;
|
|
|
|
mainxfer_send_redirect('3WAY','','',tempvarattempt);
|
|
|
|
// if (threeway_end == '0')
|
|
// {
|
|
// document.vicidial_form.xferchannel.value = '';
|
|
// xfercall_send_hangup();
|
|
//
|
|
// document.vicidial_form.callchannel.value = '';
|
|
// document.vicidial_form.callserverip.value = '';
|
|
// dialedcall_send_hangup();
|
|
// }
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter manual dialstring and pass op to originate call
|
|
function SendManualDial(taskFromConf)
|
|
{
|
|
conf_dialed=1;
|
|
var sending_group_alias = 0;
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
agent_dialed_number='1';
|
|
agent_dialed_type='XFER_3WAY';
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_OFF.gif\" border=0 alt=\"Bel Met Klant\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_OFF.gif\" border=0 alt=\"Parkeer Klant Gesprek\"></a>";
|
|
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
var dial_conf_exten = session_id;
|
|
threeway_cid = '';
|
|
if (three_way_call_cid == 'CAMPAIGN')
|
|
{threeway_cid = campaign_cid;}
|
|
if (three_way_call_cid == 'AGENT_PHONE')
|
|
{threeway_cid = outbound_cid;}
|
|
if (three_way_call_cid == 'CUSTOMER')
|
|
{threeway_cid = document.vicidial_form.phone_number.value;}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
threeway_cid = cid_choice;
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
}
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (manual_string.match(regXFvars))
|
|
{
|
|
var donothing=1;
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (manual_string.length > 7)
|
|
{manual_string = temp_dial_prefix + "" + temp_phone_code + "" + manual_string;}
|
|
}
|
|
else
|
|
{agent_dialed_type='XFER_OVERRIDE';}
|
|
}
|
|
if (taskFromConf == 'YES')
|
|
{basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf,threeway_cid,sending_group_alias);}
|
|
else
|
|
{basic_originate_call(manual_string,'NO','NO','','','','1',sending_group_alias);}
|
|
|
|
MD_ring_secondS=0;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Originate command to manager to place a phone call
|
|
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias)
|
|
{
|
|
var usegroupalias=0;
|
|
var regCXFvars = new RegExp("CXFER","g");
|
|
var tasknum_string = tasknum.toString();
|
|
if (tasknum_string.match(regCXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regCXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '990009';}
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
tasknum = Ctasknum + "*" + XfeRSelecT.value + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (tasknum_string.match(regAXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskprefix == 'NO') {var call_prefix = '';}
|
|
else {var call_prefix = agc_dial_prefix;}
|
|
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
|
|
if (taskreverse == 'YES')
|
|
{
|
|
if (taskdialvalue.length < 2)
|
|
{var dialnum = dialplan_number;}
|
|
else
|
|
{var dialnum = taskdialvalue;}
|
|
var call_prefix = '';
|
|
var originatevalue = "Local/" + tasknum + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var dialnum = tasknum;
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
}
|
|
if (taskconfxfer == 'YES')
|
|
{var queryCID = "DCagcW" + epoch_sec + user_abb;}
|
|
else
|
|
{var queryCID = "DVagcW" + epoch_sec + user_abb;}
|
|
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{
|
|
if (taskcid.length > 3)
|
|
{var call_cid = taskcid;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
}
|
|
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(VMCoriginate_query);
|
|
// alert(xmlhttp.responseText);
|
|
|
|
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
|
|
{
|
|
XDnextCID = queryCID;
|
|
MD_channel_look=1;
|
|
XDcheck = 'YES';
|
|
|
|
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline.gif\" border=0 alt=\"Ophangen Xfer Lijn\"></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter conf_dtmf send string and pass op to originate call
|
|
function SendConfDTMF(taskconfdtmf)
|
|
{
|
|
var dtmf_number = document.vicidial_form.conf_dtmf.value;
|
|
var dtmf_string = dtmf_number.toString();
|
|
var conf_dtmf_room = taskconfdtmf;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = dtmf_string;
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + dtmf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
document.vicidial_form.conf_dtmf.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Check to see if there are any channels live in the agent's conference meetme room
|
|
function check_for_conf_calls(taskconfnum,taskforce)
|
|
{
|
|
if (typeof(xmlhttprequestcheckconf) == "undefined") {
|
|
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
|
|
custchannellive--;
|
|
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
|
|
{
|
|
campagentstatct++;
|
|
if (campagentstatct > campagentstatctmax)
|
|
{
|
|
campagentstatct=0;
|
|
var campagentstdisp = 'YES';
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
|
|
xmlhttprequestcheckconf=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckconf = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
//alert ("1");
|
|
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckconf = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckconf)
|
|
{
|
|
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp;
|
|
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
|
|
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckconf.send(checkconf_query);
|
|
xmlhttprequestcheckconf.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
|
|
{
|
|
var check_conf = null;
|
|
var LMAforce = taskforce;
|
|
check_conf = xmlhttprequestcheckconf.responseText;
|
|
// alert(checkconf_query);
|
|
// alert(xmlhttprequestcheckconf.responseText);
|
|
var check_ALL_array=check_conf.split("\n");
|
|
var check_time_array=check_ALL_array[0].split("|");
|
|
var Time_array = check_time_array[1].split("UnixTime: ");
|
|
UnixTime = Time_array[1];
|
|
UnixTime = parseInt(UnixTime);
|
|
UnixTimeMS = (UnixTime * 1000);
|
|
t.setTime(UnixTimeMS);
|
|
if ( (callholdstatus == '1') || (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
|
|
{
|
|
var Alogin_array = check_time_array[2].split("Logged-in: ");
|
|
var AGLogiN = Alogin_array[1];
|
|
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
|
|
var CamPCalLs = CamPCalLs_array[1];
|
|
var DiaLCalLs_array = check_time_array[5].split("DiaLCalls: ");
|
|
var DiaLCalLs = DiaLCalLs_array[1];
|
|
if (AGLogiN != 'N')
|
|
{
|
|
document.getElementById("AgentStatusStatus").innerHTML = AGLogiN;
|
|
}
|
|
if (CamPCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
|
|
}
|
|
if (DiaLCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusDiaLs").innerHTML = DiaLCalLs;
|
|
}
|
|
if ( (AGLogiN == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGLogiN == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGLogiN == 'TIME_SYNC') && (vicidial_agent_disable == 'ALL') )
|
|
{
|
|
showDiv('SysteMDisablEBoX');
|
|
}
|
|
if (AGLogiN == 'SHIFT_UITLOGGEN')
|
|
{
|
|
shift_logout_flag=1;
|
|
}
|
|
}
|
|
var VLAStatuS_array = check_time_array[4].split("Status: ");
|
|
var VLAStatuS = VLAStatuS_array[1];
|
|
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
|
|
{
|
|
if (PausENotifYCounTer > 10)
|
|
{
|
|
alert('Your session has been paused');
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
PausENotifYCounTer=0;
|
|
}
|
|
else {PausENotifYCounTer++;}
|
|
}
|
|
else {PausENotifYCounTer=0;}
|
|
|
|
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
|
|
var APIHanguP = APIHanguP_array[1];
|
|
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
|
|
var APIStatuS = APIStatuS_array[1];
|
|
var APIPausE_array = check_time_array[8].split("APIPausE: ");
|
|
var APIPausE = APIPausE_array[1];
|
|
var APIDiaL_array = check_time_array[9].split("APIDiaL: ");
|
|
var APIDiaL = APIDiaL_array[1];
|
|
if ( (APIHanguP==1) && (VD_live_customer_call==1) )
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 0) )
|
|
{
|
|
document.vicidial_form.DispoSelection.value = APIStatuS;
|
|
DispoSelect_submit();
|
|
}
|
|
if (APIPausE.length > 4)
|
|
{
|
|
var APIPausE_array = APIPausE.split("!");
|
|
if (APIPausE_ID == APIPausE_array[1])
|
|
{
|
|
// alert("PAUSE ALREADY RECEIVED");
|
|
}
|
|
else
|
|
{
|
|
APIPausE_ID = APIPausE_array[1];
|
|
if (APIPausE_array[0]=='PAUSE')
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
// set to pause op next dispo
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
// alert("Setting dispo to PAUSE");
|
|
}
|
|
else
|
|
{
|
|
if (AutoDialReady==1)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
}
|
|
}
|
|
}
|
|
if ( (APIPausE_array[0]=='RESUME') && (AutoDialReady < 1) && (auto_dial_level > 0) )
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
}
|
|
}
|
|
if (APIDiaL.length > 9)
|
|
{
|
|
var APIDiaL_array_detail = APIDiaL.split("!");
|
|
if (APIDiaL_ID == APIDiaL_array_detail[6])
|
|
{
|
|
// alert("DiaL ALREADY RECEIVED: " + APIDiaL_ID + "|" + APIDiaL_array_detail[5]);
|
|
}
|
|
else
|
|
{
|
|
APIDiaL_ID = APIDiaL_array_detail[6];
|
|
document.vicidial_form.MDDiaLCodE.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.phone_code.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.MDPhonENumbeR.value = APIDiaL_array_detail[0];
|
|
document.vicidial_form.vendor_lead_code.value = APIDiaL_array_detail[5];
|
|
prefix_choice = APIDiaL_array_detail[7];
|
|
active_group_alias = APIDiaL_array_detail[8];
|
|
cid_choice = APIDiaL_array_detail[9];
|
|
|
|
// alert(APIDiaL_array_detail[1] + "-----" + APIDiaL + "-----" + document.vicidial_form.MDDiaLCodE.value + "-----" + document.vicidial_form.phone_code.value);
|
|
|
|
if (APIDiaL_array_detail[2] == 'YES') // lookup lead in system
|
|
{document.vicidial_form.LeadLookuP.checked=true;}
|
|
else
|
|
{document.vicidial_form.LeadLookuP.checked=false;}
|
|
if (APIDiaL_array_detail[4] == 'YES') // focus op vicidial agent screen
|
|
{window.focus(); alert("Placing call to:" + APIDiaL_array_detail[1] + " " + APIDiaL_array_detail[0]);}
|
|
if (APIDiaL_array_detail[3] == 'YES') // call preview
|
|
{NeWManuaLDiaLCalLSubmiT('PREVIEW');}
|
|
else
|
|
{NeWManuaLDiaLCalLSubmiT('NOW');}
|
|
}
|
|
}
|
|
|
|
// ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ above section working op API functions
|
|
var check_conf_array=check_ALL_array[1].split("|");
|
|
var live_conf_calls = check_conf_array[0];
|
|
var conf_chan_array = check_conf_array[1].split(" ~");
|
|
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
|
|
{
|
|
if (live_conf_calls > 0)
|
|
{
|
|
var loop_ct=0;
|
|
var ARY_ct=0;
|
|
var LMAalter=0;
|
|
var LMAcontent_change=0;
|
|
var LMAcontent_match=0;
|
|
agentphonelive=0;
|
|
var conv_start=-1;
|
|
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><B>LIVE GESPREKKEN IN JOUW SESSIE:</B></font><BR><TABLE WIDTH=<?=$SDwidth ?>><TR BGCOLOR=#E6E6E6><TD><font class=\"log_title\">#</TD><TD><font class=\"log_title\">REMOTE KANAAL</TD><TD><font class=\"log_title\">OPHANGEN</TD><TD><font class=\"log_title\">VOLUME</TD></TR>";
|
|
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0; LMAcontent_change++;
|
|
}
|
|
while (loop_ct < live_conf_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var channelfieldA = conf_chan_array[conv_ct];
|
|
var regXFcred = new RegExp(flag_string,"g");
|
|
if ( (channelfieldA.match(regXFcred)) && (flag_channels>0) )
|
|
{
|
|
var chan_name_color = 'log_text_red';
|
|
}
|
|
else
|
|
{
|
|
var chan_name_color = 'log_text';
|
|
}
|
|
if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) )
|
|
{
|
|
var hide_channel=1;
|
|
}
|
|
else
|
|
{
|
|
if (volumecontrol_active!=1)
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">OPHANGEN</a></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">OPHANGEN</a></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a></td></tr>";
|
|
}
|
|
}
|
|
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
|
|
|
|
if (channelfieldA == lastcustchannel) {custchannellive++;}
|
|
else
|
|
{
|
|
if(customerparked == 1)
|
|
{custchannellive++;}
|
|
// allow for no customer hungup errors if call from another server
|
|
if(server_ip == lastcustserverip)
|
|
{var nothing='';}
|
|
else
|
|
{custchannellive++;}
|
|
}
|
|
|
|
if (volumecontrol_active > 0)
|
|
{
|
|
if ( (protocol != 'EXTERNAL') && (protocol != 'Local') )
|
|
{
|
|
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
|
|
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agentchannel.length < 3)
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
// document.getElementById("agentchannelSPAN").innerHTML = agentchannel;
|
|
}
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<BR>' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
|
|
|
|
if (!LMAe[ARY_ct])
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct].length < 1)
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
|
|
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
|
|
}
|
|
}
|
|
if (LMAalter > 0) {LMAcount++;}
|
|
|
|
if (agentchannel == channelfieldA) {agentphonelive++;}
|
|
|
|
ARY_ct++;
|
|
}
|
|
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
|
|
// document.getElementById("confdebug").innerHTML = debug_LMA + "<BR>";
|
|
|
|
if (agentphonelive < 1) {agentchannel='';}
|
|
|
|
live_conf_HTML = live_conf_HTML + "</table>";
|
|
|
|
if (LMAcontent_change > 0)
|
|
{
|
|
if (conf_channels_xtra_display == 1)
|
|
{document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;}
|
|
}
|
|
nochannelinsession=0;
|
|
}
|
|
else
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
|
|
{
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
}
|
|
}
|
|
custchannellive = -99;
|
|
nochannelinsession++;
|
|
}
|
|
}
|
|
xmlhttprequestcheckconf = undefined;
|
|
delete xmlhttprequestcheckconf;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send MonitorConf/StopMonitorConf command for recording of conferences
|
|
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
|
|
{
|
|
if (inOUT == 'OUT')
|
|
{
|
|
var tmp_vicidial_id = document.vicidial_form.uniqueid.value;
|
|
}
|
|
else
|
|
{
|
|
var tmp_vicidial_id = 'IN';
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
// var campaign_recording = '<? echo $campaign_recording ?>';
|
|
// var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT
|
|
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
|
|
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
|
|
var REGrecFULLDATE = new RegExp("FULLDATE","g");
|
|
var REGrecTINYDATE = new RegExp("TINYDATE","g");
|
|
var REGrecEPOCH = new RegExp("EPOCH","g");
|
|
var REGrecAGENT = new RegExp("AGENT","g");
|
|
filename = LIVE_campaign_rec_filename;
|
|
filename = filename.replace(REGrecCAMPAIGN, campaign);
|
|
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
|
|
filename = filename.replace(REGrecFULLDATE, filedate);
|
|
filename = filename.replace(REGrecTINYDATE, tinydate);
|
|
filename = filename.replace(REGrecEPOCH, epoch_sec);
|
|
filename = filename.replace(REGrecAGENT, user);
|
|
// filename = filedate + "_" + user_abb;
|
|
var query_recording_exten = recording_exten;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_stoprecording.gif\" border=0 alt=\"Stop Opnemen\"></a>";
|
|
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Opnemen\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
if (taskconfrectype == 'StopMonitorConf')
|
|
{
|
|
filename = taskconffile;
|
|
var query_recording_exten = session_id;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording.gif\" border=0 alt=\"Start Opnemen\"></a>";
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Opnemen\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1&FROMvdc=YES&uniqueid=" + tmp_vicidial_id;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(confmonitor_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var RClookResponse = null;
|
|
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
|
|
// alert(xmlhttp.responseText);
|
|
RClookResponse = xmlhttp.responseText;
|
|
var RClookResponse_array=RClookResponse.split("\n");
|
|
var RClookFILE = RClookResponse_array[1];
|
|
var RClookID = RClookResponse_array[2];
|
|
var RClookFILE_array = RClookFILE.split("Filename: ");
|
|
var RClookID_array = RClookID.split("RecorDing_ID: ");
|
|
if (RClookID_array.length > 0)
|
|
{
|
|
var RecDispNamE = RClookFILE_array[1];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Redirect command for live call to Manager sends phone name where call is going to
|
|
// Covers the following types: XFER, VMAIL, ENTRY, CONF, PARKEER, FROMPARKEER, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
|
|
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote)
|
|
{
|
|
blind_transfer=1;
|
|
// conf_dialed=1;
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
var xmlhttpXF=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
var queryCID = "XBvdcW" + epoch_sec + user_abb;
|
|
var blindxferdialstring = document.vicidial_form.xfernumber.value;
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (blindxferdialstring.match(regXFvars))
|
|
{
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (blindxferdialstring.match(regAXFvars))
|
|
{
|
|
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (blindxferdialstring.length > 7)
|
|
{blindxferdialstring = temp_dial_prefix + "" + temp_phone_code + "" + blindxferdialstring;}
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRVMAIL')
|
|
{var blindxferdialstring = campaign_am_message_exten;}
|
|
if (blindxferdialstring.length<'2')
|
|
{
|
|
xferredirect_query='';
|
|
taskvar = 'NOTHING';
|
|
alert("Transfer nummer moet meer dan 1 cijfer bevatten:" + blindxferdialstring);
|
|
}
|
|
else
|
|
{
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRINTERNAL')
|
|
{
|
|
var closerxferinternal = '';
|
|
taskvar = 'XfeRLOCAL';
|
|
}
|
|
else
|
|
{
|
|
var closerxferinternal = '9';
|
|
}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var queryCID = "XLvdcW" + epoch_sec + user_abb;
|
|
// "90009*$group**$lead_id**$phone_number*$user*$agent_only*";
|
|
var redirectdestination = closerxferinternal + '90009*' + XfeRSelecT.value + '**' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*' + document.vicidial_form.xfernumber.value + '*';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'XfeR')
|
|
{
|
|
var queryCID = "LRvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'VMAIL')
|
|
{
|
|
var queryCID = "LVvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'ENTRY')
|
|
{
|
|
var queryCID = "LEvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == '3WAY')
|
|
{
|
|
xferredirect_query='';
|
|
|
|
var queryCID = "VXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = "NEXTAVAILABLE";
|
|
var redirectXTRAvalue = XDchannel;
|
|
var redirecttype_test = document.vicidial_form.xfernumber.value;
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var regRXFvars = new RegExp("CXFER","g");
|
|
if ( (redirecttype_test.match(regRXFvars)) && (local_consult_xfers > 0) )
|
|
// {var redirecttype = 'RedirectXtraCX';}
|
|
{var redirecttype = 'RedirectXtraCXNeW';}
|
|
else
|
|
// {var redirecttype = 'RedirectXtra';}
|
|
{var redirecttype = 'RedirectXtraNeW';}
|
|
DispO3waychannel = redirectvalue;
|
|
DispO3wayXtrAchannel = redirectXTRAvalue;
|
|
DispO3wayCalLserverip = redirectserverip;
|
|
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
|
|
DispO3wayCalLcamptail = '';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeRSelecT.value + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level;
|
|
|
|
if (taskdebugnote == 'FIRST')
|
|
{
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\">Leave 3Way Call Again</a>";
|
|
}
|
|
}
|
|
if (taskvar == 'ParK')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_grabparkedcall.gif\" border=0 alt=\"Oppakken Geparkeerd Gesprek\"></a>";
|
|
customerparked=1;
|
|
}
|
|
if (taskvar == 'FROMParK')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall.gif\" border=0 alt=\"Parkeer Gesprek\"></a>";
|
|
customerparked=0;
|
|
}
|
|
|
|
var XFRDop = '';
|
|
xmlhttpXF.open('POST', 'manager_send.php');
|
|
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF.send(xferredirect_query);
|
|
xmlhttpXF.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
|
|
{
|
|
var XfeRRedirecToutput = null;
|
|
XfeRRedirecToutput = xmlhttpXF.responseText;
|
|
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
|
|
var XFRDop = XfeRRedirecToutput_array[0];
|
|
if (XFRDop == "NeWSessioN")
|
|
{
|
|
threeway_end=1;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup();
|
|
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
|
|
session_id = XfeRRedirecToutput_array[1];
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
|
|
// alert("session_id changed to: " + session_id);
|
|
}
|
|
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
|
|
}
|
|
}
|
|
delete xmlhttpXF;
|
|
}
|
|
|
|
// used to send second Redirect for manual dial calls
|
|
if ( (auto_dial_level == 0) && (taskvar != '3WAY') )
|
|
{
|
|
RedirecTxFEr = 1;
|
|
var xmlhttpXF2=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF2 = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF2 && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF2 = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF2)
|
|
{
|
|
xmlhttpXF2.open('POST', 'manager_send.php');
|
|
xmlhttpXF2.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF2.send(xferredirect_query + "&stage=2NDXfeR");
|
|
xmlhttpXF2.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF2.readyState == 4 && xmlhttpXF2.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttpXF2.responseText;
|
|
// alert(RedirecTxFEr + "|" + xmlhttpXF2.responseText);
|
|
}
|
|
}
|
|
delete xmlhttpXF2;
|
|
}
|
|
}
|
|
|
|
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
// alert(RedirecTxFEr + "|" + auto_dial_level);
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Finish the alternate dialing and move op to disposition the call
|
|
function ManualDialAltDonE()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
open_dispo_screen=1;
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Bel Volgend Nummer";
|
|
}
|
|
// ################################################################################
|
|
// Insert or update the vicidial_log entry for a customer call
|
|
function DialLog(taskMDstage)
|
|
{
|
|
if (taskMDstage == "start")
|
|
{
|
|
var MDlogEPOCH = 0;
|
|
var UID_test = document.vicidial_form.uniqueid.value;
|
|
if (UID_test.length < 4)
|
|
{
|
|
UID_test = epoch_sec + '.' + random;
|
|
document.vicidial_form.uniqueid.value = UID_test;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
alt_dial_active = 1;
|
|
alt_dial_status_display = 1;
|
|
var man_status = "Bel Alt. Tel. Nummer: <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE')\"><font class=\"preview_text\">HOOFD TEL.</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('ALTTelefoonE')\"><font class=\"preview_text\">ALT TEL.</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ADRES3</font></a> or <a href=\"#\" onclick=\"ManualDialAltDonE()\"><font class=\"preview_text_red\">AFRONDEN LEAD</font></a>";
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
}
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + lead_dial_number +
|
|
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
|
|
xmlhttp.send(manDiaLlog_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlogResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlogResponse = xmlhttp.responseText;
|
|
var MDlogResponse_array=MDlogResponse.split("\n");
|
|
MDlogLINE = MDlogResponse_array[0];
|
|
if ( (MDlogLINE == "LOG NIET INGEVOERD") && (VDstop_rec_after_each_call != 1) )
|
|
{
|
|
// alert("error: log not entered\n");
|
|
}
|
|
else
|
|
{
|
|
MDlogEPOCH = MDlogResponse_array[1];
|
|
// alert("VICIDIAL Call log entered:\n" + document.vicidial_form.uniqueid.value);
|
|
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording.gif\" border=0 alt=\"Start Opnemen\"></a>";
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Opnemen\">";
|
|
}
|
|
else
|
|
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
|
|
|
|
MDlogRecorDings = MDlogResponse_array[3];
|
|
if (window.MDlogRecorDings)
|
|
{
|
|
var MDlogRecorDings_array=MDlogRecorDings.split("|");
|
|
var RecDispNamE = MDlogRecorDings_array[2];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
RedirecTxFEr=0;
|
|
conf_dialed=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of USERONLY callbacks for this agent
|
|
function CalLBacKsCounTCheck()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var CBcounT = xmlhttp.responseText;
|
|
if (CBcounT == 0) {var CBprint = "NO";}
|
|
else {var CBprint = CBcounT;}
|
|
document.getElementById("CBstatusSpan").innerHTML ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBprint + " AKTIEVE TERUGBELLERS</a>";
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request list of USERONLY callbacks for this agent
|
|
function CalLBacKsLisTCheck()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("JE MOET GEPAUZEERD ZIJN OM TERUGBELLERS TE BEKIJKEN IN AUTO-DIAL MODUS");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CallBacKsLisTBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBlist_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var all_CBs = null;
|
|
all_CBs = xmlhttp.responseText;
|
|
var all_CBs_array=all_CBs.split("\n");
|
|
var CB_calls = all_CBs_array[0];
|
|
var loop_ct=0;
|
|
var conv_start=0;
|
|
var CB_HTML = "<table width=610><tr bgcolor=#E6E6E6><td><font class=\"log_title\">#</td><td><font class=\"log_title\"> BELBACK DATE/TIME</td><td><font class=\"log_title\">NUMMER</td><td><font class=\"log_title\">NAME</td><td><font class=\"log_title\"> STATUS</td><td align=right><font class=\"log_title\">CAMPAIGN</td><td><font class=\"log_title\">LAST DATUM\/TIJD GESPREK</td><td align=left><font class=\"log_title\"> COMMENTS</td></tr>"
|
|
while (loop_ct < CB_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var call_array = all_CBs_array[conv_ct].split(" ~");
|
|
var CB_name = call_array[0] + " " + call_array[1];
|
|
var CB_phone = call_array[2];
|
|
var CB_id = call_array[3];
|
|
var CB_lead_id = call_array[4];
|
|
var CB_campaign = call_array[5];
|
|
var CB_status = call_array[6];
|
|
var CB_lastcall_time = call_array[7];
|
|
var CB_callback_time = call_array[8];
|
|
var CB_comments = call_array[9];
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + CB_callback_time + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">" + CB_phone + "</a></td><td><font class=\"log_text\">" + CB_name + "</td><td><font class=\"log_text\">" + CB_status + "</td><td><font class=\"log_text\">" + CB_campaign + "</td><td align=right><font class=\"log_text\">" + CB_lastcall_time + " </td><td align=right><font class=\"log_text\">" + CB_comments + " </td></tr>";
|
|
|
|
}
|
|
CB_HTML = CB_HTML + "</table>";
|
|
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open up a callback customer record as manual dial preview mode
|
|
function new_callback_call(taskCBid,taskLEADid)
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
hideDiv('CallBacKsLisTBox');
|
|
ManualDialNext(taskCBid,taskLEADid,'','','','0');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish Callback and go back to original screen
|
|
function manual_dial_finished()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
manual_dial_in_progress=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open page to enter details for a new manual dial lead
|
|
function NeWManuaLDiaLCalL(TVfast)
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("JE MOET GEPAUZEERD ZIJN OM HANDMATIG EEN NIEUWE LEAD TE BELLEN IN AUTO-DIAL MODUS");
|
|
}
|
|
else
|
|
{
|
|
if (TVfast=='FAST')
|
|
{
|
|
NeWManuaLDiaLCalLSubmiTfast();
|
|
}
|
|
else
|
|
{
|
|
if (agent_allow_group_alias == 'Y')
|
|
{
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=2 face=\"Arial,Helvetica\">Groep Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("ManuaLDiaLGrouP").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('0');\"><font size=1 face=\"Arial,Helvetica\">Klik hier om te kiezen voor een groep Alias</font></a>";
|
|
}
|
|
showDiv('NeWManuaLDiaLBox');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Insert the new manual dial as a lead and go to manual dial screen
|
|
function NeWManuaLDiaLCalLSubmiT(tempDiaLnow)
|
|
{
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
document.getElementById("debugbottomspan").innerHTML = "TESTING NOW HERE" + document.vicidial_form.MDPhonENumbeR.value + "|" + active_group_alias;
|
|
|
|
var sending_group_alias = 0;
|
|
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
|
|
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
if (MDDiaLCodEform.length < 1)
|
|
{MDDiaLCodEform = document.vicidial_form.phone_code.value;}
|
|
|
|
if (MDDiaLOverridEform.length > 0)
|
|
{
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_OVERRIDE';
|
|
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES','','1','0');
|
|
}
|
|
else
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
agent_dialed_number=1;
|
|
MainPanelToFront();
|
|
|
|
if (tempDiaLnow == 'PREVIEW')
|
|
{
|
|
agent_dialed_type='MANUAL_PREVIEW';
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
else
|
|
{
|
|
agent_dialed_type='MANUAL_DIALNOW';
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=false;
|
|
}
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,sending_group_alias);
|
|
}
|
|
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Fast version of manual dial
|
|
function NeWManuaLDiaLCalLSubmiTfast()
|
|
{
|
|
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
|
|
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
|
|
{
|
|
alert("JE MOET EEN NUMMER EN BEL CODE INVOEREN ALS JE SNEL WILT BELLEN");
|
|
}
|
|
else
|
|
{
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_DIALFAST';
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0');
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Request lookup of manual dial channel
|
|
function ManualDialCheckChanneL(taskCheckOR)
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
var CIDcheck = XDnextCID;
|
|
}
|
|
else
|
|
{
|
|
var CIDcheck = MDnextCID;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLlook_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlookResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlookResponse = xmlhttp.responseText;
|
|
var MDlookResponse_array=MDlookResponse.split("\n");
|
|
var MDlookCID = MDlookResponse_array[0];
|
|
if (MDlookCID == "NO")
|
|
{
|
|
MD_ring_secondS++;
|
|
var dispnum = lead_dial_number;
|
|
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
// alert(document.getElementById("MainStatuSSpan").innerHTML);
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Bellen: " + status_display_number + " UID: " + CIDcheck + " Wachten op Bellen... " + MD_ring_secondS + " seconden";
|
|
// alert("channel not found yet:\n" + campaign);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var regMDL = new RegExp("^Local","ig");
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
XDuniqueid = MDlookResponse_array[0];
|
|
XDchannel = MDlookResponse_array[1];
|
|
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
|
|
lastxferchannel = MDlookResponse_array[1];
|
|
document.vicidial_form.xferlength.value = 0;
|
|
|
|
XD_live_customer_call = 1;
|
|
XD_live_call_secondS = 0;
|
|
MD_channel_look=0;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " 3rd party gebeld: " + document.vicidial_form.xfernumber.value + " UID: " + CIDcheck;
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST');return false;\"><IMG SRC=\"../agc/images/vdc_XB_leave3waycall.gif\" border=0 alt=\"VERLAAT 3-WAY GESPREK\"></a>";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_OFF.gif\" border=0 alt=\"Bel Met Klant\">";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_OFF.gif\" border=0 alt=\"Parkeer Klant Gesprek\">";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline.gif\" border=0 alt=\"Ophangen Xfer Lijn\"></a>";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Ophangen Beide Lijnen\"></a>";
|
|
|
|
xferchannellive=1;
|
|
XDcheck = '';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
MDuniqueid = MDlookResponse_array[0];
|
|
MDchannel = MDlookResponse_array[1];
|
|
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
custchannellive=1;
|
|
|
|
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.callchannel.value = MDlookResponse_array[1];
|
|
lastcustchannel = MDlookResponse_array[1];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
MD_channel_look=0;
|
|
var dispnum = lead_dial_number;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Gebeld: " + status_display_number + " UID: " + CIDcheck + " ";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall.gif\" border=0 alt=\"Parkeer Gesprek\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Ophangen Klant\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer- Conferentie\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser.gif\" border=0 alt=\"LOKALE CLOSER\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer.gif\" border=0 alt=\"Bel Blinde Transfer\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS BEL PROCESS
|
|
DialLog("start");
|
|
|
|
custchannellive=1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
if (MD_ring_secondS > 49)
|
|
{
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
alert("Bellen timed out, neem contact op met je system administrator\n");
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send the Manual Bel Volgend Nummer request
|
|
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE,mdVendorid,mdgroupalias)
|
|
{
|
|
inOUT = 'OUT';
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=0;
|
|
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
if (document.vicidial_form.LeadPreview.checked==true)
|
|
{
|
|
reselect_preview_dial = 1;
|
|
var man_preview = 'YES';
|
|
var man_status = "Preview de Lead en <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\"> BEL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">LEAD OVERSLAAN</font></a>";
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 0;
|
|
var man_preview = 'NO';
|
|
var man_status = "Wachten op Bellen...";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{var call_cid = cid_choice;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = dial_prefix;}
|
|
|
|
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLnext_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDnextResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDnextResponse = xmlhttp.responseText;
|
|
|
|
var MDnextResponse_array=MDnextResponse.split("\n");
|
|
MDnextCID = MDnextResponse_array[0];
|
|
|
|
var regMNCvar = new RegExp("HOPPER","ig");
|
|
var regMDFvarDNC = new RegExp("DNC","ig");
|
|
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
|
|
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) )
|
|
{
|
|
var alert_displayed=0;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
|
|
if (MDnextCID.match(regMNCvar))
|
|
{alert("Geen leads meer in de hopper voor campagne:\n" + campaign); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarDNC))
|
|
{alert("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarCAMP))
|
|
{alert("Dit telefoon nummer komt niet voor in de campagne lijst:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (alert_displayed==0)
|
|
{alert("Ongedifinieerde fout:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
|
|
|
|
if (starting_dial_level == 0)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume.gif\" border=0 alt=\"Doorgaan\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
fronter = user;
|
|
LasTCID = MDnextResponse_array[0];
|
|
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
|
|
LeaDPreVDispO = MDnextResponse_array[2];
|
|
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
|
|
document.vicidial_form.list_id.value = MDnextResponse_array[5];
|
|
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
|
|
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = MDnextResponse_array[8];
|
|
}
|
|
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
|
|
document.vicidial_form.title.value = MDnextResponse_array[9];
|
|
document.vicidial_form.first_name.value = MDnextResponse_array[10];
|
|
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
|
|
document.vicidial_form.last_name.value = MDnextResponse_array[12];
|
|
document.vicidial_form.address1.value = MDnextResponse_array[13];
|
|
document.vicidial_form.address2.value = MDnextResponse_array[14];
|
|
document.vicidial_form.address3.value = MDnextResponse_array[15];
|
|
document.vicidial_form.city.value = MDnextResponse_array[16];
|
|
document.vicidial_form.state.value = MDnextResponse_array[17];
|
|
document.vicidial_form.province.value = MDnextResponse_array[18];
|
|
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
|
|
document.vicidial_form.country_code.value = MDnextResponse_array[20];
|
|
document.vicidial_form.gender.value = MDnextResponse_array[21];
|
|
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
|
|
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
|
|
document.vicidial_form.email.value = MDnextResponse_array[24];
|
|
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = MDnextResponse_array[26];
|
|
document.vicidial_form.called_count.value = MDnextResponse_array[27];
|
|
previous_called_count = MDnextResponse_array[27];
|
|
previous_dispo = MDnextResponse_array[2];
|
|
CBentry_time = MDnextResponse_array[28];
|
|
CBcallback_time = MDnextResponse_array[29];
|
|
CBuser = MDnextResponse_array[30];
|
|
CBcomments = MDnextResponse_array[31];
|
|
dialed_number = MDnextResponse_array[32];
|
|
dialed_label = MDnextResponse_array[33];
|
|
source_id = MDnextResponse_array[34];
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Bellen: " + status_display_number + " UID: " + MDnextCID + " " + man_status;
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform.gif\" border=0 alt=\"Web Formulier\"></a>\n";
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS BELBACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Laatste Gesprek:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Terugbeller:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Opmerkingen:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
reselect_preview_dial = 0;
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Ophangen Klant\"></a>";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Skip
|
|
function ManualDialSkip()
|
|
{
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
alert('JE KUNT GEEN TERUGBELLER OF HANDMATIGE BELLER OVERSLAAN, JE MOET DE LEAD BELLEN');
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLskip_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDSnextResponse = null;
|
|
// alert(manDiaLskip_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDSnextResponse = xmlhttp.responseText;
|
|
|
|
var MDSnextResponse_array=MDSnextResponse.split("\n");
|
|
MDSnextCID = MDSnextResponse_array[0];
|
|
if (MDSnextCID == "LEAD NOT REVERTED")
|
|
{
|
|
alert("Lead was niet gedraaid, er was een fout:\n" + MDSnextResponse);
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value = '';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
previous_called_count = '';
|
|
previous_dispo = '';
|
|
custchannellive=1;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Lead skipped, go op to next lead";
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume.gif\" border=0 alt=\"Doorgaan\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Only - dial the previewed lead
|
|
function ManualDialOnly(taskaltnum)
|
|
{
|
|
inOUT = 'OUT';
|
|
alt_dial_status_display = 0;
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
var usegroupalias=0;
|
|
if (taskaltnum == 'ALTTelefoonE')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
|
|
lead_dial_number = document.vicidial_form.alt_phone.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ALT';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
if (taskaltnum == 'AddresS3')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.address3.value;
|
|
lead_dial_number = document.vicidial_form.address3.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ADDR3';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.phone_number.value;
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'MAIN';
|
|
WebFormRefresH('');
|
|
}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: ADRES3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Telefoon Code en Nummer: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Pas nummer aan naar NIET AKTIEF</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Pas nummer aan naar AKTIEF</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Aktief: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Aantal</b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Opmerkingen: </b><br>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = dial_prefix;}
|
|
|
|
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLonly_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDOnextResponse = null;
|
|
// alert(manDiaLonly_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDOnextResponse = xmlhttp.responseText;
|
|
|
|
var MDOnextResponse_array=MDOnextResponse.split("\n");
|
|
MDnextCID = MDOnextResponse_array[0];
|
|
if (MDnextCID == " BEL NOT PLACED")
|
|
{
|
|
alert("gesprek is niet tot stand gebracht, er was een fout:\n" + MDOnextResponse);
|
|
}
|
|
else
|
|
{
|
|
LasTCID = MDOnextResponse_array[0];
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
var dispnum = manDiaLonly_num;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Bellen: " + status_display_number + " UID: " + MDnextCID + " Wachten op Bellen...";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Ophangen Klant\"></a>";
|
|
}
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Set the client to READY and start looking for calls (VDADready, VDADpause)
|
|
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup)
|
|
{
|
|
if (taskaction == 'VDADready')
|
|
{
|
|
var VDRP_stage = 'READY';
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VICIDiaL_closer_blended == 0)
|
|
{VDRP_stage = 'CLOSER';}
|
|
else
|
|
{VDRP_stage = 'READY';}
|
|
}
|
|
AutoDialReady = 1;
|
|
AutoDialWaiting = 1;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause.gif\" border=0 alt=\" Pauze \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var VDRP_stage = 'PAUSED';
|
|
AutoDialReady = 0;
|
|
AutoDialWaiting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume.gif\" border=0 alt=\"Doorgaan\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
|
|
if (agent_pause_codes_active=='FORCE')
|
|
{
|
|
PauseCodeSelectContent_create();
|
|
}
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(autoDiaLready_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function ReChecKCustoMerChaN()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(recheckVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
recheck_incoming = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
var recheck_VDIC_array=recheck_incoming.split("\n");
|
|
if (recheck_VDIC_array[0] == '1')
|
|
{
|
|
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
|
|
if (reVDIC_data_VDAC[3] == lastcustchannel)
|
|
{
|
|
// do nothing
|
|
}
|
|
else
|
|
{
|
|
// alert("Kanaal has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
|
|
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3];
|
|
lastcustchannel = reVDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
|
|
lastcustserverip = reVDIC_data_VDAC[4];
|
|
custchannellive = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function alt_phone_change(APCphone,APCcount,APCleadID,APCactive)
|
|
{
|
|
|
|
var EAactive_link = '';
|
|
if (APCactive == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Pas nummer aan naar NIET AKTIEF</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Pas nummer aan naar AKTIEF</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Aktief: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
APC_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=alt_phone_change" + "&phone_number=" + APCphone + "&lead_id=" + APCleadID + "&called_count=" + APCcount + "&stage=" + APCactive;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(APC_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function check_for_auto_incoming()
|
|
{
|
|
if (typeof(xmlhttprequestcheckauto) == "undefined")
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.vicidial_form.lead_id.value = '';
|
|
var xmlhttprequestcheckauto=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckauto = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttprequestcheckauto && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckauto = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckauto)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id;
|
|
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckauto.send(checkVDAI_query);
|
|
xmlhttprequestcheckauto.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
check_incoming = xmlhttprequestcheckauto.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
AutoDialWaiting = 0;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_AutO_LauncH = VDIC_data_VDIG[6];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
if (VDIC_data_VDIG[11].length > 0)
|
|
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
if ( (VDIC_data_VDIG[14].length > 1) && (VDIC_data_VDIG[14]!='NONE') )
|
|
{LIVE_default_group_alias = VDIC_data_VDIG[14];}
|
|
else
|
|
{LIVE_default_group_alias = default_group_alias;}
|
|
|
|
if ( (VDIC_data_VDIG[15].length > 1) && (VDIC_data_VDIG[15]!='NONE') )
|
|
{LIVE_caller_id_number = VDIC_data_VDIG[15];}
|
|
else
|
|
{LIVE_caller_id_number = default_group_alias_cid;}
|
|
|
|
if (VDIC_data_VDIG[16].length > 0)
|
|
{LIVE_web_vars = VDIC_data_VDIG[16];}
|
|
else
|
|
{LIVE_web_vars = default_web_vars;}
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " Fronter: " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS BEL PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = check_VDIC_array[12];
|
|
}
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
source_id = check_VDIC_array[38];
|
|
EAphone_code = check_VDIC_array[39];
|
|
EAphone_number = check_VDIC_array[40];
|
|
EAalt_phone_notes = check_VDIC_array[41];
|
|
EAalt_phone_active = check_VDIC_array[42];
|
|
EAalt_phone_count = check_VDIC_array[43];
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Inkomend: " + dial_display_number + " UID: " + CIDcheck + " " + VDIC_fronter;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS BELBACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Laatste Gesprek:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Terugbeller:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Opmerkingen:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: ADRES3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT TEL. NUMMER: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Telefoon Code en Nummer: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Pas nummer aan naar NIET AKTIEF</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Pas nummer aan naar AKTIEF</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Aktief: </b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Aantal</b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Opmerkingen: </b>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
inOUT = 'IN';
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Inkomend: " + status_display_number + " Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter;
|
|
}
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall.gif\" border=0 alt=\"Parkeer Gesprek\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=0 alt=\"Ophangen Klant\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer- Conferentie\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser.gif\" border=0 alt=\"LOKALE CLOSER\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer.gif\" border=0 alt=\"Bel Blinde Transfer\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
}
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform.gif\" border=0 alt=\"Web Formulier\"></a>\n";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[CalL_ScripT_id],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[CalL_ScripT_id],'YES');
|
|
var texttext = decoded;
|
|
var regWFplus = new RegExp("\\+","ig");
|
|
textname = textname.replace(regWFplus, ' ');
|
|
texttext = texttext.replace(regWFplus, ' ');
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
if ( (CopY_tO_ClipboarD != 'NONE') && (useIE > 0) )
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
}
|
|
|
|
if (alert_enabled=='ON')
|
|
{
|
|
alert(" Inkomend: " + status_display_number + "\n Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
// do nothing
|
|
}
|
|
xmlhttprequestcheckauto = undefined;
|
|
delete xmlhttprequestcheckauto;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// refresh the content of the web form URL
|
|
function WebFormRefresH(taskrefresh,submittask)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH('IN');\"><IMG SRC=\"../agc/images/vdc_LB_webform.gif\" border=0 alt=\"Web Formulier\"></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormRefresH('OUT');\"><IMG SRC=\"../agc/images/vdc_LB_webform.gif\" border=0 alt=\"Web Formulier\"></a>\n";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send hangup a second time from the dispo screen
|
|
function DispoHanguPAgaiN()
|
|
{
|
|
form_cust_channel = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
|
|
lastcustchannel = AgaiNHanguPChanneL;
|
|
lastcustserverip = AgaiNHanguPServeR;
|
|
VD_live_call_secondS = AgainCalLSecondS;
|
|
CalLCID = AgaiNCalLCID;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send leave 3way call a second time from the dispo screen
|
|
function DispoLeavE3wayAgaiN()
|
|
{
|
|
XDchannel = DispO3wayXtrAchannel;
|
|
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
|
|
MDchannel = DispO3waychannel;
|
|
lastcustserverip = DispO3wayCalLserverip;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
leave_3way_call('SECOND');
|
|
|
|
DispO3waychannel = '';
|
|
DispO3wayXtrAchannel = '';
|
|
DispO3wayCalLserverip = '';
|
|
DispO3wayCalLxfernumber = '';
|
|
DispO3wayCalLcamptail = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Start Hangup Functions for both
|
|
function bothcall_send_hangup()
|
|
{
|
|
if (lastcustchannel.length > 3)
|
|
{dialedcall_send_hangup();}
|
|
if (lastxferchannel.length > 3)
|
|
{xfercall_send_hangup();}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for customer call connected to the conference now to Manager
|
|
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
var form_cust_channel = document.vicidial_form.callchannel.value;
|
|
var form_cust_serverip = document.vicidial_form.callserverip.value;
|
|
var customer_channel = lastcustchannel;
|
|
var customer_server_ip = lastcustserverip;
|
|
AgaiNHanguPChanneL = lastcustchannel;
|
|
AgaiNHanguPServeR = lastcustserverip;
|
|
AgainCalLSecondS = VD_live_call_secondS;
|
|
AgaiNCalLCID = CalLCID;
|
|
var process_post_hangup=0;
|
|
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('MAIN');
|
|
}
|
|
if (form_cust_channel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = customer_channel;
|
|
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id + "&campaign=" + group + "&stage=CALLOPHANGEN";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
|
|
// alert(xmlhttp.responseText);
|
|
// var HU_debug = xmlhttp.responseText;
|
|
// var HU_debug_array=HU_debug.split(" ");
|
|
// if (HU_debug_array[0] == 'Call')
|
|
// {
|
|
// alert(xmlhttp.responseText);
|
|
// }
|
|
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
VD_live_customer_call = 0;
|
|
VD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
CalLCID = '';
|
|
|
|
// UPDATE VICIDIAL_LOG ENTRY FOR THIS BEL PROCESS
|
|
DialLog("end");
|
|
conf_dialed=0;
|
|
if (dispowindow == 'NO')
|
|
{
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
auto_dial_alt_dial=1;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
}
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
lastcustchannel='';
|
|
lastcustserverip='';
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_OFF.gif\" border=0 alt=\"Web Formulier\">";
|
|
document.getElementById("ParkControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_parkcall_OFF.gif\" border=0 alt=\"Parkeer Gesprek\">";
|
|
document.getElementById("HangupControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_OFF.gif\" border=0 alt=\"Ophangen Klant\">";
|
|
document.getElementById("XferControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_transferconf_OFF.gif\" border=0 alt=\"Transfer- Conferentie\">";
|
|
document.getElementById("LocalCloser").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_localcloser_OFF.gif\" border=0 alt=\"LOKALE CLOSER\">";
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_blindtransfer_OFF.gif\" border=0 alt=\"Bel Blinde Transfer\">";
|
|
document.getElementById("DialBlindVMail").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_ammessage_OFF.gif\" border=0 alt=\"Blind Transfer VMail Message\">";
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_up_off.gif\" Border=0>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_down_off.gif\" Border=0>";
|
|
|
|
document.vicidial_form.custdatetime.value = '';
|
|
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTTelefoonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
reselect_alt_dial = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTTelefoonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("MainStatuSSpan").innerHTML = '';
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Doorgaan\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Bel Volgend Nummer\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
|
|
ShoWTransferMain('OFF');
|
|
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
|
function xfercall_send_hangup()
|
|
{
|
|
var xferchannel = document.vicidial_form.xferchannel.value;
|
|
var xfer_channel = lastxferchannel;
|
|
var process_post_hangup=0;
|
|
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('XFER');
|
|
}
|
|
if (xferchannel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HXvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = xfer_channel;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
MD_channel_look=0;
|
|
XDnextCID = '';
|
|
XDcheck = '';
|
|
xferchannellive=0;
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.xferchannel.value = "";
|
|
lastxferchannel='';
|
|
|
|
// document.getElementById("Leave3WayCall").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_leave3waycall_OFF.gif\" border=0 alt=\"VERLAAT 3-WAY GESPREK\">";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Bel Met Klant\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=0 alt=\"Parkeer Klant Gesprek\"></a>";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_hangupxferline_OFF.gif\" border=0 alt=\"Ophangen Xfer Lijn\">";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Ophangen Beide Lijnen\"></a>";
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
|
|
function DialTimeHangup(tasktypecall)
|
|
{
|
|
if ( (RedirecTxFEr < 1) && (leaving_threeway < 1) )
|
|
{
|
|
// alert("RedirecTxFEr|" + RedirecTxFEr);
|
|
MD_channel_look=0;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HTvdcW" + epoch_sec + user_abb;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText + "\n" + tasktypecall + "\n" + leaving_threeway);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with all altered values from form
|
|
function CustomerData_update()
|
|
{
|
|
|
|
var REGcommentsAMP = new RegExp('&',"g");
|
|
var REGcommentsQUES = new RegExp("\\?","g");
|
|
var REGcommentsPOUND = new RegExp("\\#","g");
|
|
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + REGcommentsRESULT;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VLupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Call Disposition Chooser panel
|
|
function DispoSelectContent_create(taskDSgrp,taskDSstage)
|
|
{
|
|
AgentDispoing = 1;
|
|
var VD_statuses_ct_half = parseInt(VD_statuses_ct / 2);
|
|
var dispo_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> BEL DISPOSITION</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_statuses_ct)
|
|
{
|
|
if (taskDSgrp == VARstatuses[loop_ct])
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a></b></font><BR><BR>";
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a><BR><BR>";
|
|
}
|
|
if (loop_ct == VD_statuses_ct_half)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectB>";}
|
|
loop_ct++;
|
|
}
|
|
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
|
|
|
|
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
|
|
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
|
|
|
|
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Pauze Code Chooser panel
|
|
function PauseCodeSelectContent_create()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("JE MOET GEPAUZEERD ZIJN OM EEN PAUZE CODE IN TE VOEREN TIJDENS AUTO-DIAL");
|
|
}
|
|
else
|
|
{
|
|
showDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=1;
|
|
PauseCode_HTML = '';
|
|
document.vicidial_form.PauseCodeSelection.value = '';
|
|
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
|
|
PauseCode_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> PAUSE CODE</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_pause_codes_ct)
|
|
{
|
|
PauseCode_HTML = PauseCode_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('" + VARpause_codes[loop_ct] + "');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_pause_codes_ct_half)
|
|
{PauseCode_HTML = PauseCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectB>";}
|
|
}
|
|
|
|
if (agent_pause_codes_active=='FORCE')
|
|
{var Go_BacK_LinK = '';}
|
|
else
|
|
{var Go_BacK_LinK = "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('');return false;\">Ga Terug</a>";}
|
|
|
|
PauseCode_HTML = PauseCode_HTML + "</span></font></td></tr></table><BR><BR>" + Go_BacK_LinK;
|
|
document.getElementById("PauseCodeSelectContent").innerHTML = PauseCode_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Groep Alias Chooser panel
|
|
function GroupAliasSelectContent_create(task3way)
|
|
{
|
|
showDiv('GroupAliasSelectBox');
|
|
WaitingForNextStep=1;
|
|
GroupAlias_HTML = '';
|
|
document.vicidial_form.GroupAliasSelection.value = '';
|
|
var VD_group_aliases_ct_half = parseInt(VD_group_aliases_ct / 2);
|
|
GroupAlias_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> GROUP ALIAS</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=GroupAliasSelectA>";
|
|
if (task3way > 0)
|
|
{
|
|
VD_group_aliases_ct_half = (VD_group_aliases_ct_half - 1);
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CAMPAIGN','" + campaign_cid + "','0');return false;\">CAMPAIGN - " + campaign_cid + "</a></b></font><BR><BR>";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CUSTOMER','" + document.vicidial_form.phone_number.value + "','0');return false;\">CUSTOMER - " + document.vicidial_form.phone_number.value + "</a></b></font><BR><BR>";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('AGENT_PHONE','" + outbound_cid + "','0');return false;\">AGENT_PHONE - " + outbound_cid + "</a></b></font><BR><BR>";
|
|
}
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_group_aliases_ct)
|
|
{
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('" + VARgroup_alias_ids[loop_ct] + "','" + VARcaller_id_numbers[loop_ct] + "','1');return false;\">" + VARgroup_alias_ids[loop_ct] + " - " + VARgroup_alias_names[loop_ct] + " - " + VARcaller_id_numbers[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_group_aliases_ct_half)
|
|
{GroupAlias_HTML = GroupAlias_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=GroupAliasSelectB>";}
|
|
}
|
|
|
|
var Go_BacK_LinK = "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('');return false;\">Ga Terug</a>";
|
|
|
|
GroupAlias_HTML = GroupAlias_HTML + "</span></font></td></tr></table><BR><BR>" + Go_BacK_LinK;
|
|
document.getElementById("GroupAliasSelectContent").innerHTML = GroupAlias_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// open web form, then submit disposition
|
|
function WeBForMDispoSelect_submit()
|
|
{
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Bel Met Klant\"></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=0 alt=\"Parkeer Klant Gesprek\"></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Ophangen Beide Lijnen\"></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Je Moet een Dispositie Kiezen");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
LeaDDispO = DispoChoice;
|
|
|
|
WebFormRefresH('NO','YES');
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_OFF.gif\" border=0 alt=\"Web Formulier\">";
|
|
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with disposition selection
|
|
function DispoSelect_submit()
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Bel Met Klant\"></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=0 alt=\"Parkeer Klant Gesprek\"></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=0 alt=\"Ophangen Beide Lijnen\"></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Je Moet een Dispositie Kiezen");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
if ( (DispoChoice == 'CALLBK') && (scheduled_callbacks > 0) ) {showDiv('CallBackSelectBox');}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&comments=" + CallBackCommenTs;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DSupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
|
|
if ( (xmlhttp.readyState == 4 && xmlhttp.status == 200) && (auto_dial_level < 1) )
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// CLEAR ALL FORM VARIABLES
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value = '';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
inOUT = 'OUT';
|
|
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
manual_dial_finished();
|
|
}
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("GENDERhideFORie").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Ongedefinieerd</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> minimaliseer </a>";
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Opnieuw Ophangen</a>";
|
|
|
|
CBcommentsBoxhide();
|
|
EAcommentsBoxhide();
|
|
|
|
AgentDispoing = 0;
|
|
|
|
if (shift_logout_flag < 1)
|
|
{
|
|
if (wrapup_waiting == 0)
|
|
{
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
else
|
|
{
|
|
// trigger HotKeys manual dial automatically go to next lead
|
|
if (manual_auto_hotkey == '1')
|
|
{
|
|
manual_auto_hotkey = 0;
|
|
ManualDialNext('','','','','','0');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
LogouT('SHIFT');
|
|
}
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Pauze Code
|
|
function PauseCodeSelect_submit(newpausecode)
|
|
{
|
|
hideDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=0;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCpausecode_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Groep Alias
|
|
function GroupAliasSelect_submit(newgroupalias,newgroupcid,newusegroup)
|
|
{
|
|
hideDiv('GroupAliasSelectBox');
|
|
WaitingForNextStep=0;
|
|
|
|
if (newusegroup > 0)
|
|
{
|
|
active_group_alias = newgroupalias;
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=2 face=\"Arial,Helvetica\">Groep Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=1 face=\"Arial,Helvetica\">Groep Alias: " + active_group_alias + "</font>";
|
|
}
|
|
cid_choice = newgroupcid;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
|
|
function DtMf_PreSet_a()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
}
|
|
function DtMf_PreSet_b()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
}
|
|
|
|
function DtMf_PreSet_a_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
basic_originate_call(CalL_XC_a_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_b_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
basic_originate_call(CalL_XC_b_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
|
|
// ################################################################################
|
|
// Toon message that customer has hungup the call before agent has
|
|
function CustomerChanneLGone()
|
|
{
|
|
showDiv('CustomerGoneBox');
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
WaitingForNextStep=1;
|
|
}
|
|
function CustomerGoneOK()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
}
|
|
function CustomerGoneHangup()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
// ################################################################################
|
|
// Toon message that there are no voice channels in the VICIDIAL session
|
|
function NoneInSession()
|
|
{
|
|
showDiv('NoneInSessionBox');
|
|
|
|
document.getElementById("NoneInSessionID").innerHTML = session_id;
|
|
WaitingForNextStep=1;
|
|
}
|
|
function NoneInSessionOK()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
}
|
|
function NoneInSessionCalL()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
var queryCID = "ACagcW" + epoch_sec + user_abb;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + ext_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign + "&outbound_cid=" + campaign_cid;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (auto_dial_level > 0)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Closer In Group Chooser panel
|
|
function CloserSelectContent_create()
|
|
{
|
|
if (VU_agent_choose_ingroups == '1')
|
|
{
|
|
var live_CSC_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td><B>GROEP NIET GESELECTEERD</B></td><td><B>GESELECTEERDE GROEPEN</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectAdd>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
loop_ct++;
|
|
}
|
|
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
else
|
|
{
|
|
VU_agent_choose_ingroups_DV = "MGRLOCK";
|
|
var live_CSC_HTML = "Manager has selected groups for you<BR>";
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Closer In Group record to the selected column or reverse
|
|
function CloserSelect_change(taskCSgrp,taskCSchange)
|
|
{
|
|
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
|
|
var CSCchange = 0;
|
|
var regCS = new RegExp(" "+taskCSgrp+" ","ig");
|
|
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
|
|
{
|
|
if (taskCSchange == 'DELETE') {CSCchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskCSchange == 'ADD') {CSCchange = 1;}
|
|
}
|
|
|
|
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn)
|
|
|
|
if (CSCchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var CSCcolumn = '';
|
|
var live_CSC_HTML_ADD = '';
|
|
var live_CSC_HTML_DELETE = '';
|
|
var live_CSC_LIST_value = " ";
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
var regCSL = new RegExp(" "+VARingroups[loop_ct]+" ","ig");
|
|
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
|
|
else {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) {CSCcolumn = 'DELETE';}
|
|
|
|
|
|
if (CSCcolumn == 'DELETE')
|
|
{
|
|
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
|
|
document.getElementById("CloserSelectAdd").innerHTML = live_CSC_HTML_ADD;
|
|
document.getElementById("CloserSelectDelete").innerHTML = live_CSC_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with closer in group choices
|
|
function CloserSelect_submit()
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{document.vicidial_form.CloserSelectBlended.checked=false;}
|
|
if (document.vicidial_form.CloserSelectBlended.checked==true)
|
|
{VICIDiaL_closer_blended = 1;}
|
|
else
|
|
{VICIDiaL_closer_blended = 0;}
|
|
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{CloserSelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_blended=" + VICIDiaL_closer_blended + "&campaign=" + campaign + "&closer_choice=" + CloserSelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CSCupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
CloserSelecting = 0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system when they close their browser while logged in
|
|
function BrowserCloseLogout()
|
|
{
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
LogouT('CLOSE');
|
|
alert("PLEASE CLICK THE UITLOGGEN LINK TO LOG OUT NEXT TIME.\n");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system, if active call or active dial is occuring, don't let them.
|
|
function LogouT(tempreason)
|
|
{
|
|
if (MD_channel_look==1)
|
|
{alert("Je kunt niet uitloggen tijdens een Belpoging. \nWacht 50 seconden tot het gesprek faalt of niet beantwoord wordt");}
|
|
else
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert("IN EEN LIVE GESPREK! Hang op, dan kun je uitloggen.\n" + VD_live_customer_call);
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VDlogout_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('MainPanel');
|
|
showDiv('LogouTBox');
|
|
var logout_content='';
|
|
if (tempreason=='SHIFT')
|
|
{logout_content='Uw Shift is of is veranderd, je bent afgemeld bij de sessie<BR><BR>';}
|
|
|
|
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">KLIK HIER OM OPNIEUW IN TE LOGGEN</a>\n";
|
|
|
|
logout_stop_timeouts = 1;
|
|
|
|
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
|
|
|
}
|
|
}
|
|
|
|
}
|
|
<?
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// MSIE-only hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
// alert("|" + key + "|" + HKdispo + "|");
|
|
if (HKdispo)
|
|
{
|
|
// document.vicidial_form.inert_button.focus();
|
|
// document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
<?
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// W3C-compliant hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
//
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
if (HKdispo)
|
|
{
|
|
document.vicidial_form.inert_button.focus();
|
|
document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
// DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
|
|
}
|
|
}
|
|
}
|
|
|
|
<?
|
|
}
|
|
### end of onkeypress functions
|
|
?>
|
|
// ################################################################################
|
|
// disable enter/return keys to not clear out vars op customer info
|
|
function enter_disable(evt)
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
return key != 13;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// decode the scripttext and scriptname so that it can be didsplayed
|
|
function URLDecode(encodedvar,scriptformat)
|
|
{
|
|
// Replace %ZZ with equivalent character
|
|
// Put [ERR] in output if %ZZ is invalid.
|
|
var HEXCHAR = "0123456789ABCDEFabcdef";
|
|
var encoded = encodedvar;
|
|
decoded = '';
|
|
var i = 0;
|
|
var RGnl = new RegExp("[\r]\n","g");
|
|
var RGplus = new RegExp(" ","g");
|
|
var RGiframe = new RegExp("iframe","gi");
|
|
|
|
var xtest;
|
|
xtest=unescape(encoded);
|
|
encoded=utf8_decode(xtest);
|
|
|
|
if (scriptformat == 'YES')
|
|
{
|
|
var SCvendor_lead_code = document.vicidial_form.vendor_lead_code.value;
|
|
var SCsource_id = source_id;
|
|
var SClist_id = document.vicidial_form.list_id.value;
|
|
var SCgmt_offset_now = document.vicidial_form.gmt_offset_now.value;
|
|
var SCcalled_since_last_reset = "";
|
|
var SCphone_code = document.vicidial_form.phone_code.value;
|
|
var SCphone_number = document.vicidial_form.phone_number.value;
|
|
var SCtitle = document.vicidial_form.title.value;
|
|
var SCfirst_name = document.vicidial_form.first_name.value;
|
|
var SCmiddle_initial = document.vicidial_form.middle_initial.value;
|
|
var SClast_name = document.vicidial_form.last_name.value;
|
|
var SCaddress1 = document.vicidial_form.address1.value;
|
|
var SCaddress2 = document.vicidial_form.address2.value;
|
|
var SCaddress3 = document.vicidial_form.address3.value;
|
|
var SCcity = document.vicidial_form.city.value;
|
|
var SCstate = document.vicidial_form.state.value;
|
|
var SCprovince = document.vicidial_form.province.value;
|
|
var SCpostal_code = document.vicidial_form.postal_code.value;
|
|
var SCcountry_code = document.vicidial_form.country_code.value;
|
|
var SCgender = document.vicidial_form.gender.value;
|
|
var SCdate_of_birth = document.vicidial_form.date_of_birth.value;
|
|
var SCalt_phone = document.vicidial_form.alt_phone.value;
|
|
var SCemail = document.vicidial_form.email.value;
|
|
var SCsecurity_phrase = document.vicidial_form.security_phrase.value;
|
|
var SCcomments = document.vicidial_form.comments.value;
|
|
var SCfullname = LOGfullname;
|
|
var SCfronter = fronter;
|
|
var SCuser = user;
|
|
var SCpass = pass;
|
|
var SClead_id = document.vicidial_form.lead_id.value;
|
|
var SCcampaign = campaign;
|
|
var SCphone_login = phone_login;
|
|
var SCgroup = group;
|
|
var SCchannel_group = group;
|
|
var SCSQLdate = SQLdate;
|
|
var SCepoch = UnixTime;
|
|
var SCuniqueid = document.vicidial_form.uniqueid.value;
|
|
var SCcustomer_zap_channel = lastcustchannel;
|
|
var SCserver_ip = server_ip;
|
|
var SCSIPexten = extension;
|
|
var SCsession_id = session_id;
|
|
var SCweb_vars = LIVE_web_vars;
|
|
|
|
if (encoded.match(RGiframe))
|
|
{
|
|
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
|
|
SCsource_id = SCsource_id.replace(RGplus,'+');
|
|
SClist_id = SClist_id.replace(RGplus,'+');
|
|
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
|
|
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
|
|
SCphone_code = SCphone_code.replace(RGplus,'+');
|
|
SCphone_number = SCphone_number.replace(RGplus,'+');
|
|
SCtitle = SCtitle.replace(RGplus,'+');
|
|
SCfirst_name = SCfirst_name.replace(RGplus,'+');
|
|
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
|
|
SClast_name = SClast_name.replace(RGplus,'+');
|
|
SCaddress1 = SCaddress1.replace(RGplus,'+');
|
|
SCaddress2 = SCaddress2.replace(RGplus,'+');
|
|
SCaddress3 = SCaddress3.replace(RGplus,'+');
|
|
SCcity = SCcity.replace(RGplus,'+');
|
|
SCstate = SCstate.replace(RGplus,'+');
|
|
SCprovince = SCprovince.replace(RGplus,'+');
|
|
SCpostal_code = SCpostal_code.replace(RGplus,'+');
|
|
SCcountry_code = SCcountry_code.replace(RGplus,'+');
|
|
SCgender = SCgender.replace(RGplus,'+');
|
|
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
|
|
SCalt_phone = SCalt_phone.replace(RGplus,'+');
|
|
SCemail = SCemail.replace(RGplus,'+');
|
|
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
|
|
SCcomments = SCcomments.replace(RGplus,'+');
|
|
SCfullname = SCfullname.replace(RGplus,'+');
|
|
SCfronter = SCfronter.replace(RGplus,'+');
|
|
SCuser = SCuser.replace(RGplus,'+');
|
|
SCpass = SCpass.replace(RGplus,'+');
|
|
SClead_id = SClead_id.replace(RGplus,'+');
|
|
SCcampaign = SCcampaign.replace(RGplus,'+');
|
|
SCphone_login = SCphone_login.replace(RGplus,'+');
|
|
SCgroup = SCgroup.replace(RGplus,'+');
|
|
SCchannel_group = SCchannel_group.replace(RGplus,'+');
|
|
SCSQLdate = SCSQLdate.replace(RGplus,'+');
|
|
SCuniqueid = SCuniqueid.replace(RGplus,'+');
|
|
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
|
|
SCserver_ip = SCserver_ip.replace(RGplus,'+');
|
|
SCSIPexten = SCSIPexten.replace(RGplus,'+');
|
|
SCweb_vars = SCweb_vars.replace(RGplus,'+');
|
|
}
|
|
|
|
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
|
|
var RGsource_id = new RegExp("--A--source_id--B--","g");
|
|
var RGlist_id = new RegExp("--A--list_id--B--","g");
|
|
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
|
|
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
|
|
var RGphone_code = new RegExp("--A--phone_code--B--","g");
|
|
var RGphone_number = new RegExp("--A--phone_number--B--","g");
|
|
var RGtitle = new RegExp("--A--title--B--","g");
|
|
var RGfirst_name = new RegExp("--A--first_name--B--","g");
|
|
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
|
|
var RGlast_name = new RegExp("--A--last_name--B--","g");
|
|
var RGaddress1 = new RegExp("--A--address1--B--","g");
|
|
var RGaddress2 = new RegExp("--A--address2--B--","g");
|
|
var RGaddress3 = new RegExp("--A--address3--B--","g");
|
|
var RGcity = new RegExp("--A--city--B--","g");
|
|
var RGstate = new RegExp("--A--state--B--","g");
|
|
var RGprovince = new RegExp("--A--province--B--","g");
|
|
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
|
|
var RGcountry_code = new RegExp("--A--country_code--B--","g");
|
|
var RGgender = new RegExp("--A--gender--B--","g");
|
|
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
|
|
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
|
|
var RGemail = new RegExp("--A--email--B--","g");
|
|
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
|
|
var RGcomments = new RegExp("--A--comments--B--","g");
|
|
var RGfullname = new RegExp("--A--fullname--B--","g");
|
|
var RGfronter = new RegExp("--A--fronter--B--","g");
|
|
var RGuser = new RegExp("--A--user--B--","g");
|
|
var RGpass = new RegExp("--A--pass--B--","g");
|
|
var RGlead_id = new RegExp("--A--lead_id--B--","g");
|
|
var RGcampaign = new RegExp("--A--campaign--B--","g");
|
|
var RGphone_login = new RegExp("--A--phone_login--B--","g");
|
|
var RGgroup = new RegExp("--A--group--B--","g");
|
|
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
|
|
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
|
|
var RGepoch = new RegExp("--A--epoch--B--","g");
|
|
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
|
|
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
|
|
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
|
|
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
|
|
var RGsession_id = new RegExp("--A--session_id--B--","g");
|
|
var RGweb_vars = new RegExp("--A--web_vars--B--","g");
|
|
|
|
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
|
|
encoded = encoded.replace(RGsource_id, SCsource_id);
|
|
encoded = encoded.replace(RGlist_id, SClist_id);
|
|
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
|
|
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
|
|
encoded = encoded.replace(RGphone_code, SCphone_code);
|
|
encoded = encoded.replace(RGphone_number, SCphone_number);
|
|
encoded = encoded.replace(RGtitle, SCtitle);
|
|
encoded = encoded.replace(RGfirst_name, SCfirst_name);
|
|
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
|
|
encoded = encoded.replace(RGlast_name, SClast_name);
|
|
encoded = encoded.replace(RGaddress1, SCaddress1);
|
|
encoded = encoded.replace(RGaddress2, SCaddress2);
|
|
encoded = encoded.replace(RGaddress3, SCaddress3);
|
|
encoded = encoded.replace(RGcity, SCcity);
|
|
encoded = encoded.replace(RGstate, SCstate);
|
|
encoded = encoded.replace(RGprovince, SCprovince);
|
|
encoded = encoded.replace(RGpostal_code, SCpostal_code);
|
|
encoded = encoded.replace(RGcountry_code, SCcountry_code);
|
|
encoded = encoded.replace(RGgender, SCgender);
|
|
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
|
|
encoded = encoded.replace(RGalt_phone, SCalt_phone);
|
|
encoded = encoded.replace(RGemail, SCemail);
|
|
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
|
|
encoded = encoded.replace(RGcomments, SCcomments);
|
|
encoded = encoded.replace(RGfullname, SCfullname);
|
|
encoded = encoded.replace(RGfronter, SCfronter);
|
|
encoded = encoded.replace(RGuser, SCuser);
|
|
encoded = encoded.replace(RGpass, SCpass);
|
|
encoded = encoded.replace(RGlead_id, SClead_id);
|
|
encoded = encoded.replace(RGcampaign, SCcampaign);
|
|
encoded = encoded.replace(RGphone_login, SCphone_login);
|
|
encoded = encoded.replace(RGgroup, SCgroup);
|
|
encoded = encoded.replace(RGchannel_group, SCchannel_group);
|
|
encoded = encoded.replace(RGSQLdate, SCSQLdate);
|
|
encoded = encoded.replace(RGepoch, SCepoch);
|
|
encoded = encoded.replace(RGuniqueid, SCuniqueid);
|
|
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
|
|
encoded = encoded.replace(RGserver_ip, SCserver_ip);
|
|
encoded = encoded.replace(RGSIPexten, SCSIPexten);
|
|
encoded = encoded.replace(RGsession_id, SCsession_id);
|
|
encoded = encoded.replace(RGweb_vars, SCweb_vars);
|
|
}
|
|
decoded=encoded; // simple no ?
|
|
decoded = decoded.replace(RGnl, "<BR>");
|
|
// while (i < encoded.length) {
|
|
// var ch = encoded.charAt(i);
|
|
// if (ch == "%") {
|
|
// if (i < (encoded.length-2)
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
|
|
// decoded += unescape( encoded.substr(i,3) );
|
|
// i += 3;
|
|
// } else {
|
|
// alert( 'Bad escape combo near ...' + encoded.substr(i) );
|
|
// decoded += "%[ERR]";
|
|
// i++;
|
|
// }
|
|
// } else {
|
|
// decoded += ch;
|
|
// i++;
|
|
// }
|
|
// } // while
|
|
// decoded = decoded.replace(RGnl, "<BR>");
|
|
//
|
|
return false;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Taken form php.net Angelos
|
|
function utf8_decode(utftext) {
|
|
var string = "";
|
|
var i = 0;
|
|
var c = c1 = c2 = 0;
|
|
|
|
while ( i < utftext.length ) {
|
|
|
|
c = utftext.charCodeAt(i);
|
|
|
|
if (c < 128) {
|
|
string += String.fromCharCode(c);
|
|
i++;
|
|
}
|
|
else if((c > 191) && (c < 224)) {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
string += String.fromCharCode(((c & 31) << 6) | (c2 & 63));
|
|
i += 2;
|
|
}
|
|
else {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
c3 = utftext.charCodeAt(i+2);
|
|
string += String.fromCharCode(((c & 15) << 12) | ((c2 & 63) << 6) | (c3 & 63));
|
|
i += 3;
|
|
}
|
|
|
|
}
|
|
|
|
return string;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// phone number format
|
|
function phone_number_format(formatphone) {
|
|
// customer_local_time, status date display 9999999999
|
|
// vdc_header_phone_format
|
|
// US_DASH 000-000-0000 - USA dash separated phone number<BR>
|
|
// US_PARN (000)000-0000 - USA dash separated number with area code in parenthesis<BR>
|
|
// UK_DASH 00 0000-0000 - UK dash separated phone number with space after city code<BR>
|
|
// AU_SPAC 000 000 000 - Australia space separated phone number<BR>
|
|
// IT_DASH 0000-000-000 - Italy dash separated phone number<BR>
|
|
// FR_SPAC 00 00 00 00 00 - France space separated phone number<BR>
|
|
var regUS_DASHphone = new RegExp("US_DASH","g");
|
|
var regUS_PARNphone = new RegExp("US_PARN","g");
|
|
var regUK_DASHphone = new RegExp("UK_DASH","g");
|
|
var regAU_SPACphone = new RegExp("AU_SPAC","g");
|
|
var regIT_DASHphone = new RegExp("IT_DASH","g");
|
|
var regFR_SPACphone = new RegExp("FR_SPAC","g");
|
|
var status_display_number = formatphone;
|
|
var dispnum = formatphone;
|
|
if (vdc_header_phone_format.match(regUS_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + '-' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_PARNphone))
|
|
{
|
|
var status_display_number = '(' + dispnum.substring(0,3) + ')' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUK_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regAU_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + ' ' + dispnum.substring(3,6) + ' ' + dispnum.substring(6,9);
|
|
}
|
|
if (vdc_header_phone_format.match(regIT_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,4) + '-' + dispnum.substring(4,7) + '-' + dispnum.substring(8,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regFR_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,4) + ' ' + dispnum.substring(4,6) + ' ' + dispnum.substring(6,8) + ' ' + dispnum.substring(8,10);
|
|
}
|
|
|
|
return status_display_number;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame out of the way and change the link to maximize
|
|
function DispoMinimize()
|
|
{
|
|
showDiv('DispoButtonHideA');
|
|
showDiv('DispoButtonHideB');
|
|
showDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 340;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\"> maximaliseer </a>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame to the top and change the link to minimize
|
|
function DispoMaximize()
|
|
{
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> minimaliseer </a>";
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Toon the groups selection span
|
|
function OpeNGrouPSelectioN()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("JE MOET GEPAUZEERD ZIJN OM VAN GROEP TE WISSELEN");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CloserSelectBox')
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the CBcommentsBox span upon click
|
|
function CBcommentsBoxhide()
|
|
{
|
|
CBentry_time = '';
|
|
CBcallback_time = '';
|
|
CBuser = '';
|
|
CBcomments = '';
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "";
|
|
hideDiv('CBcommentsBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the EAcommentsBox span upon click
|
|
function EAcommentsBoxhide(minimizetask)
|
|
{
|
|
hideDiv('EAcommentsBox');
|
|
if (minimizetask=='YES')
|
|
{showDiv('EAcommentsMinBox');}
|
|
else
|
|
{hideDiv('EAcommentsMinBox');}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Toon the EAcommentsBox span upon click
|
|
function EAcommentsBoxshow()
|
|
{
|
|
showDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populating the date field in the callback frame prior to submission
|
|
function CB_date_pick(taskdate)
|
|
{
|
|
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submitting the callback date and time to the system
|
|
function CallBackDatE_submit()
|
|
{
|
|
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
|
|
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
|
|
if (CallBackDatEForM.length < 2)
|
|
{alert("Je moet een datum kiezen");}
|
|
else
|
|
{
|
|
|
|
<?
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
|
|
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
|
|
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
|
|
// var CallBackTimEHouRIDX = CallBackTimEHouRFORM.value;
|
|
|
|
var CallBackTimEMinuteSFORM = document.getElementById('CBT_minute');
|
|
var CallBackTimEMinuteS = CallBackTimEMinuteSFORM[CallBackTimEMinuteSFORM.selectedIndex].text;
|
|
// var CallBackTimEMinuteSIDX = CallBackTimEMinuteSFORM.value;
|
|
|
|
var CallBackTimEAmpMFORM = document.getElementById('CBT_ampm');
|
|
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
|
|
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
|
|
|
|
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
|
|
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
|
|
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
|
|
|
|
CallBackTimEHouRFORM.selectedIndex = '0';
|
|
CallBackTimEMinuteSFORM.selectedIndex = '0';
|
|
CallBackTimEAmpMFORM.selectedIndex = '1';
|
|
<?
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
|
|
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
|
|
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
|
|
|
|
document.vicidial_form.CBT_hour.value = '01';
|
|
document.vicidial_form.CBT_minute.value = '00';
|
|
document.vicidial_form.CBT_ampm.value = 'PM';
|
|
|
|
<?
|
|
}
|
|
?>
|
|
if (CallBackTimEHouR == '12')
|
|
{
|
|
if (CallBackTimEAmpM == 'AM')
|
|
{
|
|
CallBackTimEHouR = '00';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (CallBackTimEAmpM == 'PM')
|
|
{
|
|
CallBackTimEHouR = CallBackTimEHouR * 1;
|
|
CallBackTimEHouR = (CallBackTimEHouR + 12);
|
|
}
|
|
}
|
|
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
|
|
|
|
if (document.vicidial_form.CallBackOnlyMe.checked==true)
|
|
{
|
|
CallBackrecipient = 'USERONLY';
|
|
}
|
|
else
|
|
{
|
|
CallBackrecipient = 'ANYONE';
|
|
}
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = "Selecteer een dautm";
|
|
document.vicidial_form.CallBackOnlyMe.checked=false;
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
|
|
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
|
|
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
hideDiv('CallBackSelectBox');
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function WrapupFinish()
|
|
{
|
|
wrapup_counter=999;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// GLOBAL FUNCTIONS
|
|
function begin_all_refresh()
|
|
{
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
|
|
all_refresh();
|
|
}
|
|
function start_all_refresh()
|
|
{
|
|
if (VICIDiaL_closer_login_checked==0)
|
|
{
|
|
hideDiv('NothingBox');
|
|
hideDiv('CBcommentsBox');
|
|
hideDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
hideDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
hideDiv('MainPanel');
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('LogouTBox');
|
|
hideDiv('AgenTDisablEBoX');
|
|
hideDiv('SysteMDisablEBoX');
|
|
hideDiv('CustomerGoneBox');
|
|
hideDiv('NoneInSessionBox');
|
|
hideDiv('WrapupBox');
|
|
hideDiv('TransferMain');
|
|
hideDiv('WelkomBoxA');
|
|
hideDiv('CallBackSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
hideDiv('CallBacKsLisTBox');
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
hideDiv('PauseCodeSelectBox');
|
|
hideDiv('GroupAliasSelectBox');
|
|
if (agentonly_callbacks != '1')
|
|
{hideDiv('CallbacksButtons');}
|
|
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
|
|
if (agentcall_manual != '1')
|
|
{hideDiv('ManuaLDiaLButtons');}
|
|
if (callholdstatus != '1')
|
|
{hideDiv('AgentStatusCalls');}
|
|
if (agentcallsstatus != '1')
|
|
{hideDiv('AgentStatusSpan');}
|
|
if ( ( (auto_dial_level > 0) && (dial_method != "INBOUND_MAN") ) || (manual_dial_preview < 1) )
|
|
{clearDiv('DiaLLeaDPrevieW');}
|
|
if (alt_phone_dialing != 1)
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (volumecontrol_active != '1')
|
|
{hideDiv('VolumeControlSpan');}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
|
|
document.vicidial_form.LeadLookuP.checked=true;
|
|
|
|
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
|
|
{
|
|
document.getElementById("PauseCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PauseCodeSelectContent_create();return false;\">VOER EEN PAUZE CODE IN</a>";
|
|
}
|
|
if (VICIDiaL_allow_closers < 1)
|
|
{
|
|
document.getElementById("LocalCloser").style.visibility = 'hidden';
|
|
}
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Start Opnemen\">";
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VU_closer_default_blended == 1)
|
|
{document.vicidial_form.CloserSelectBlended.checked=true}
|
|
showDiv('CloserSelectBox');
|
|
var CloserSelecting = 1;
|
|
CloserSelectContent_create();
|
|
}
|
|
else
|
|
{
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
var CloserSelecting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
dial_method = "MANUAL";
|
|
auto_dial_level=0;
|
|
starting_dial_level=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
}
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'Y') && (VtigeREnableD > 0) )
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = "<iframe src=\"" + VtigeRurl + "/index.php?module=Gebruikers&action=Authenticate&return_module=Gebruikers&return_action=Inloggen&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us\" style=\"width:580;height:290;background-color:transparent;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"popupFrame\" name=\"popupFrame\" width=\"460\" height=\"290\" STYLE=\"z-index:17\"> </iframe> ";
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'NEW_WINDOW') && (VtigeREnableD > 0) )
|
|
{
|
|
var VtigeRall = VtigeRurl + "/index.php?module=Gebruikers&action=Authenticate&return_module=Gebruikers&return_action=Inloggen&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us";
|
|
|
|
VtigeRwin =window.open(VtigeRall, web_form_target,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
|
|
|
|
VtigeRwin.blur();
|
|
}
|
|
|
|
VICIDiaL_closer_login_checked = 1;
|
|
}
|
|
else
|
|
{
|
|
|
|
var WaitingForNextStep=0;
|
|
if (CloserSelecting==1) {WaitingForNextStep=1;}
|
|
if (open_dispo_screen==1)
|
|
{
|
|
wrapup_counter=0;
|
|
if (wrapup_seconden > 0)
|
|
{
|
|
showDiv('WrapupBox');
|
|
document.getElementById("WrapupTimer").innerHTML = wrapup_seconden;
|
|
wrapup_waiting=1;
|
|
}
|
|
CustomerData_update();
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Ongedefinieerd</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
showDiv('DispoSelectBox');
|
|
DispoSelectContent_create('','ReSET');
|
|
WaitingForNextStep=1;
|
|
open_dispo_screen=0;
|
|
LIVE_default_xfer_group = default_xfer_group;
|
|
LIVE_campaign_recording = campaign_recording;
|
|
LIVE_campaign_rec_filename = campaign_rec_filename;
|
|
document.getElementById("DispoSelectPhonE").innerHTML = document.vicidial_form.phone_number.value;
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Call";
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
if (AgentDispoing==1)
|
|
{
|
|
WaitingForNextStep=1;
|
|
check_for_conf_calls(session_id, '0');
|
|
}
|
|
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
|
|
if ( (custchannellive < -30) && (lastcustchannel.length > 3) ) {CustomerChanneLGone();}
|
|
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
|
|
if ( (nochannelinsession > 16) && (check_n > 15) ) {NoneInSession();}
|
|
if (WaitingForNextStep==0)
|
|
{
|
|
// check for live channels in conference room and get current datetime
|
|
check_for_conf_calls(session_id, '0');
|
|
if (agentonly_callbacks == '1')
|
|
{CB_count_check++;}
|
|
|
|
if (AutoDialWaiting == 1)
|
|
{
|
|
check_for_auto_incoming();
|
|
}
|
|
// look for a channel name for the manually dialed call
|
|
if (MD_channel_look==1)
|
|
{
|
|
ManualDialCheckChanneL(XDcheck);
|
|
}
|
|
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
|
|
{
|
|
CalLBacKsCounTCheck();
|
|
CB_count_check=0;
|
|
}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
VD_live_call_secondS++;
|
|
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
|
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
|
}
|
|
if (XD_live_customer_call==1)
|
|
{
|
|
XD_live_call_secondS++;
|
|
document.vicidial_form.xferlength.value = XD_live_call_secondS;
|
|
}
|
|
if (HKdispo_display > 0)
|
|
{
|
|
if ( (HKdispo_display == 3) && (HKfinish==1) )
|
|
{
|
|
HKfinish=0;
|
|
DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
if (HKdispo_display == 1)
|
|
{
|
|
if (hot_keys_active==1)
|
|
{showDiv('HotKeyEntriesBox');}
|
|
hideDiv('HotKeyActionBox');
|
|
}
|
|
HKdispo_display--;
|
|
}
|
|
if (all_record == 'YES')
|
|
{
|
|
if (all_record_count < allcalls_delay)
|
|
{all_record_count++;}
|
|
else
|
|
{
|
|
conf_send_recording('MonitorConf',session_id ,'');
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
}
|
|
}
|
|
|
|
|
|
if (active_display==1)
|
|
{
|
|
check_s = check_n.toString();
|
|
if ( (check_s.match(/00$/)) || (check_n<2) )
|
|
{
|
|
// check_for_conf_calls();
|
|
}
|
|
}
|
|
if (check_n<2)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
// check_for_live_calls();
|
|
check_s = check_n.toString();
|
|
}
|
|
if (wrapup_seconden > 0)
|
|
{
|
|
document.getElementById("WrapupTimer").innerHTML = (wrapup_seconden - wrapup_counter);
|
|
wrapup_counter++;
|
|
if ( (wrapup_counter > wrapup_seconden) && (document.getElementById("WrapupBox").style.visibility == 'visible') )
|
|
{
|
|
wrapup_waiting=0;
|
|
hideDiv('WrapupBox');
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
// alert('wrapup pause');
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
alert("unchecking PAUSE");
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
// alert('wrapup ready');
|
|
AutoDial_ReSume_PauSe("VDADready","NEW_ID","WRAPUP");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
setTimeout("all_refresh()", refresh_interval);
|
|
}
|
|
function all_refresh()
|
|
{
|
|
epoch_sec++;
|
|
check_n++;
|
|
var year= t.getYear()
|
|
var month= t.getMonth()
|
|
month++;
|
|
var daym= t.getDate()
|
|
var hours = t.getHours();
|
|
var min = t.getMinutes();
|
|
var sec = t.getSeconds();
|
|
var regMSdate = new RegExp("MS_","g");
|
|
var regUSdate = new RegExp("US_","g");
|
|
var regEUdate = new RegExp("EU_","g");
|
|
var regALdate = new RegExp("AL_","g");
|
|
var regAMPMdate = new RegExp("AMPM","g");
|
|
if (year < 1000) {year+=1900}
|
|
if (month< 10) {month= "0" + month}
|
|
if (daym< 10) {daym= "0" + daym}
|
|
if (hours < 10) {hours = "0" + hours;}
|
|
if (min < 10) {min = "0" + min;}
|
|
if (sec < 10) {sec = "0" + sec;}
|
|
var Tyear = (year-2000);
|
|
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
|
|
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
|
|
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
|
|
|
|
var status_date = '';
|
|
var status_time = hours + ":" + min + ":" + sec;
|
|
if (vdc_header_date_format.match(regMSdate))
|
|
{
|
|
status_date = year + "-" + month + "-" + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regUSdate))
|
|
{
|
|
status_date = month + "/" + daym + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regEUdate))
|
|
{
|
|
status_date = daym + "/" + month + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regALdate))
|
|
{
|
|
var statusmon='';
|
|
if (mon == 1) {statusmon = "JAN";}
|
|
if (mon == 2) {statusmon = "FEB";}
|
|
if (mon == 3) {statusmon = "MAR";}
|
|
if (mon == 4) {statusmon = "APR";}
|
|
if (mon == 5) {statusmon = "MEI";}
|
|
if (mon == 6) {statusmon = "JUN";}
|
|
if (mon == 7) {statusmon = "JUL";}
|
|
if (mon == 8) {statusmon = "AUG";}
|
|
if (mon == 9) {statusmon = "SEP";}
|
|
if (mon == 10) {statusmon = "OKT";}
|
|
if (mon == 11) {statusmon = "NOV";}
|
|
if (mon == 12) {statusmon = "DEC";}
|
|
|
|
status_date = statusmon + " " + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (hours == 12) {AMPM = 'PM';}
|
|
if (hours == 0) {AMPM = 'AM'; hours = '12';}
|
|
if (hours > 12) {hours = (hours - 12); AMPM = 'PM';}
|
|
status_time = hours + ":" + min + ":" + sec + " " + AMPM;
|
|
}
|
|
|
|
document.getElementById("status").innerHTML = status_date + " " + status_time + display_message;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
|
|
var AMPM = 'AM';
|
|
var customer_gmt_diff = (customer_gmt - local_gmt);
|
|
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
|
|
var UnixTimeMSc = (UnixTimec * 1000);
|
|
c.setTime(UnixTimeMSc);
|
|
var Cyear= c.getYear()
|
|
var Cmon= c.getMonth()
|
|
Cmon++;
|
|
var Cdaym= c.getDate()
|
|
var Chours = c.getHours();
|
|
var Cmin = c.getMinutes();
|
|
var Csec = c.getSeconds();
|
|
if (Cyear < 1000) {Cyear+=1900}
|
|
if (Cmon < 10) {Cmon= "0" + Cmon}
|
|
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
|
|
if (Chours < 10) {Chours = "0" + Chours;}
|
|
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
|
|
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
|
|
if (Cmin < 10) {Cmin = "0" + Cmin;}
|
|
if (Csec < 10) {Csec = "0" + Csec;}
|
|
|
|
var customer_date = '';
|
|
var customer_time = Chours + ":" + Cmin + ":" + Csec;
|
|
if (vdc_customer_date_format.match(regMSdate))
|
|
{
|
|
customer_date = Cyear + "-" + Cmon + "-" + Cdaym;
|
|
}
|
|
if (vdc_customer_date_format.match(regUSdate))
|
|
{
|
|
customer_date = Cmon + "/" + Cdaym + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regEUdate))
|
|
{
|
|
customer_date = Cdaym + "/" + Cmon + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regALdate))
|
|
{
|
|
var customermon='';
|
|
if (Cmon == 1) {customermon = "JAN";}
|
|
if (Cmon == 2) {customermon = "FEB";}
|
|
if (Cmon == 3) {customermon = "MAR";}
|
|
if (Cmon == 4) {customermon = "APR";}
|
|
if (Cmon == 5) {customermon = "MEI";}
|
|
if (Cmon == 6) {customermon = "JUN";}
|
|
if (Cmon == 7) {customermon = "JUL";}
|
|
if (Cmon == 8) {customermon = "AUG";}
|
|
if (Cmon == 9) {customermon = "SEP";}
|
|
if (Cmon == 10) {customermon = "OKT";}
|
|
if (Cmon == 11) {customermon = "NOV";}
|
|
if (Cmon == 12) {customermon = "DEC";}
|
|
|
|
customer_date = customermon + " " + Cdaym + " ";
|
|
}
|
|
if (vdc_customer_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (Chours == 12) {AMPM = 'PM';}
|
|
if (Chours == 0) {AMPM = 'AM'; Chours = '12';}
|
|
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
|
|
customer_time = Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
|
|
}
|
|
|
|
var customer_local_time = customer_date + " " + customer_time;
|
|
document.vicidial_form.custdatetime.value = customer_local_time;
|
|
|
|
}
|
|
start_all_refresh();
|
|
}
|
|
function pause() // Pauses the refreshing of the lists
|
|
{active_display=2; display_message=" - AKTIEVE DISPLAY GEPAUZEERD - ";}
|
|
function start() // resumes the refreshing of the lists
|
|
{active_display=1; display_message='';}
|
|
function faster() // lowers by 1000 milliseconds the time until the next refresh
|
|
{
|
|
if (refresh_interval>1001)
|
|
{refresh_interval=(refresh_interval - 1000);}
|
|
}
|
|
function slower() // raises by 1000 milliseconds the time until the next refresh
|
|
{
|
|
refresh_interval=(refresh_interval + 1000);
|
|
}
|
|
|
|
// activeext-specific functions
|
|
function activeext_force_refresh() // forces immediate refresh of list content
|
|
{getactiveext();}
|
|
function activeext_order_asc() // changes order of activeext list to ascending
|
|
{
|
|
activeext_order="asc"; getactiveext();
|
|
desc_order_HTML ='<a href="#" onclick="activeext_order_desc();return false;">SORTEER</a>';
|
|
document.getElementById("activeext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function activeext_order_desc() // changes order of activeext list to descending
|
|
{
|
|
activeext_order="desc"; getactiveext();
|
|
asc_order_HTML ='<a href="#" onclick="activeext_order_asc();return false;">SORTEER</a>';
|
|
document.getElementById("activeext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
|
|
// busytrunk-specific functions
|
|
function busytrunk_force_refresh() // forces immediate refresh of list content
|
|
{getbusytrunk();}
|
|
function busytrunk_order_asc() // changes order of busytrunk list to ascending
|
|
{
|
|
busytrunk_order="asc"; getbusytrunk();
|
|
desc_order_HTML ='<a href="#" onclick="busytrunk_order_desc();return false;">SORTEER</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busytrunk_order_desc() // changes order of busytrunk list to descending
|
|
{
|
|
busytrunk_order="desc"; getbusytrunk();
|
|
asc_order_HTML ='<a href="#" onclick="busytrunk_order_asc();return false;">SORTEER</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busytrunkhangup_force_refresh() // forces immediate refresh of list content
|
|
{busytrunkhangup();}
|
|
|
|
// busyext-specific functions
|
|
function busyext_force_refresh() // forces immediate refresh of list content
|
|
{getbusyext();}
|
|
function busyext_order_asc() // changes order of busyext list to ascending
|
|
{
|
|
busyext_order="asc"; getbusyext();
|
|
desc_order_HTML ='<a href="#" onclick="busyext_order_desc();return false;">SORTEER</a>';
|
|
document.getElementById("busyext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busyext_order_desc() // changes order of busyext list to descending
|
|
{
|
|
busyext_order="desc"; getbusyext();
|
|
asc_order_HTML ='<a href="#" onclick="busyext_order_asc();return false;">SORTEER</a>';
|
|
document.getElementById("busyext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busylocalhangup_force_refresh() // forces immediate refresh of list content
|
|
{busylocalhangup();}
|
|
|
|
|
|
// functions to hide and show different DIVs
|
|
function showDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'visible';
|
|
}
|
|
}
|
|
function hideDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'hidden';
|
|
}
|
|
}
|
|
function clearDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> PREVIEW LEAD<BR></font>";
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> BEL ALT. TEL.<BR></font>";
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
function buildDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
var buildDivHTML = "";
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> PREVIEW LEAD<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_preview_dial==1)
|
|
{document.vicidial_form.LeadPreview.checked=true}
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> BEL ALT. TEL.<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_alt_dial==1)
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
}
|
|
|
|
function conf_channels_detail(divvar)
|
|
{
|
|
if (divvar == 'SHOW')
|
|
{
|
|
conf_channels_xtra_display = 1;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\">Verberg conferentie gesprek kanaal informatie</a>";
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
else
|
|
{
|
|
conf_channels_xtra_display = 0;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\">Toon conferentie gesprek kanaal informatie</a><BR><BR> ";
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
}
|
|
|
|
function HotKeys(HKstate)
|
|
{
|
|
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
|
|
{
|
|
showDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 1;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive.gif\" border=0 alt=\"HOT KEYS AKTIEF\"></a>";
|
|
}
|
|
else
|
|
{
|
|
hideDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 0;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive_OFF.gif\" border=0 alt=\"HOT KEYS NIET AKTIEF\"></a>";
|
|
}
|
|
}
|
|
|
|
function ShoWTransferMain(showxfervar,showoffvar)
|
|
{
|
|
if (VU_vicidial_transfers == '1')
|
|
{
|
|
if (showxfervar == 'ON')
|
|
{
|
|
var xfer_height = <?=$HTheight ?>;
|
|
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
|
|
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
|
|
document.getElementById("TransferMain").style.top = xfer_height;
|
|
HKbutton_allowed = 0;
|
|
showDiv('TransferMain');
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer- Conferentie\"></a>";
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'SELECTED ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=1 name=XfeRGrouP class=\"cust_form\" id=XfeRGrouP>" + live_XfeR_HTML + "</select>";
|
|
}
|
|
else
|
|
{
|
|
HKbutton_allowed = 1;
|
|
hideDiv('TransferMain');
|
|
if (showoffvar == 'YES')
|
|
{
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf.gif\" border=0 alt=\"Transfer- Conferentie\"></a>";
|
|
}
|
|
}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
if ( (active_group_alias.length < 1) && (LIVE_default_group_alias.length > 1) && (LIVE_caller_id_number.length > 3) )
|
|
{
|
|
active_group_alias = LIVE_default_group_alias;
|
|
cid_choice = LIVE_caller_id_number;
|
|
}
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=1 face=\"Arial,Helvetica\">Groep Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRCID").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('1');\"><font size=1 face=\"Arial,Helvetica\">Klik hier om te kiezen voor een groep Alias</font></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("XfeRCID").innerHTML = "";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (showxfervar != 'OFF')
|
|
{
|
|
alert('JE HEBT GEEN TOESTEMMING OM EEN GESPREK DOOR TE SCHAKELEN');
|
|
}
|
|
}
|
|
}
|
|
|
|
function MainPanelToFront(resumevar)
|
|
{
|
|
document.getElementById("MainTable").style.backgroundColor="<? echo $MAIN_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<? echo $MAIN_COLOR ?>";
|
|
hideDiv('ScriptPanel');
|
|
showDiv('MainPanel');
|
|
if (resumevar != 'NO')
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
else
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (auto_dial_alt_dial==1)
|
|
{
|
|
auto_dial_alt_dial=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pauze \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume.gif\" border=0 alt=\"Doorgaan\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Bel Volgend Nummer\"></a>";
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
clearDiv('DiaLLeaDPrevieW');
|
|
}
|
|
}
|
|
}
|
|
panel_bgcolor='<? echo $MAIN_COLOR ?>';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
function ScriptPanelToFront()
|
|
{
|
|
showDiv('ScriptPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="<? echo $SCRIPT_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<? echo $SCRIPT_COLOR ?>";
|
|
panel_bgcolor='<? echo $SCRIPT_COLOR ?>';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
</script>
|
|
|
|
|
|
<style type="text/css">
|
|
<!--
|
|
div.scroll_callback {height: 300px; width: 620px; overflow: scroll;}
|
|
div.scroll_list {height: 400px; width: 140px; overflow: scroll;}
|
|
div.scroll_script {height: <?=$SSheight ?>px; width: <?=$SDwidth ?>px; background: #FFF5EC; overflow: scroll; font-size: 12px; font-family: sans-serif;}
|
|
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
|
|
.body_text {font-size: 13px; font-family: sans-serif;}
|
|
.queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red}
|
|
.queue_text {font-size: 12px; font-family: sans-serif; color: black}
|
|
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
|
|
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
|
|
.body_small {font-size: 11px; font-family: sans-serif;}
|
|
.body_tiny {font-size: 10px; font-family: sans-serif;}
|
|
.log_text {font-size: 11px; font-family: monospace;}
|
|
.log_text_red {font-size: 11px; font-family: monospace; font-weight: bold; background: #FF3333}
|
|
.log_title {font-size: 12px; font-family: monospace; font-weight: bold;}
|
|
.sd_text {font-size: 16px; font-family: sans-serif; font-weight: bold;}
|
|
.sh_text {font-size: 14px; font-family: sans-serif; font-weight: bold;}
|
|
.sb_text {font-size: 12px; font-family: sans-serif;}
|
|
.sk_text {font-size: 11px; font-family: sans-serif;}
|
|
.skb_text {font-size: 13px; font-family: sans-serif; font-weight: bold;}
|
|
.ON_conf {font-size: 11px; font-family: monospace; color: black; background: #FFFF99}
|
|
.OFF_conf {font-size: 11px; font-family: monospace; color: black; background: #FFCC77}
|
|
.cust_form {font-family: sans-serif; font-size: 10px; overflow: hidden}
|
|
.cust_form_text {font-family: sans-serif; font-size: 10px; overflow: auto}
|
|
|
|
-->
|
|
</style>
|
|
<?
|
|
echo "</head>\n";
|
|
|
|
|
|
?>
|
|
<BODY onload="begin_all_refresh();" onunload="BrowserCloseLogout();">
|
|
<FORM name=vicidial_form>
|
|
<span style="position:absolute;left:0px;top:0px;z-index:2;" id="Header">
|
|
<TABLE Border=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=<?=$MNwidth ?> MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
|
|
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
|
|
<INPUT TYPE=HIDDEN NAME=extension>
|
|
<font class="queue_text">
|
|
<? echo "Ingelogged als: $VD_login op Telefoon: $SIP_user naar campagne: $VD_campaign \n"; ?>
|
|
<span id="agentchannelSPAN"></span>
|
|
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
|
|
<? if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">GROUPS</a> \n";} ?>
|
|
<? echo "<a href=\"#\" onclick=\"LogouT('NORMAL');return false;\">UITLOGGEN</a>\n"; ?>
|
|
</TD></TR></TABLE>
|
|
</SPAN>
|
|
|
|
<span style="position:absolute;left:0px;top:13px;z-index:1;" id="Tabs">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?=$MNwidth ?> height=30>
|
|
<TR VALIGN=TOP ALIGN=LEFT>
|
|
<TD ALIGN=LEFT WIDTH=115><A HREF="#" onclick="MainPanelToFront('NO');"><IMG SRC="../agc/images/vdc_tab_vicidial.gif" ALT="VICIDIAL" WIDTH=115 HEIGHT=30 Border=0></A></TD>
|
|
<TD ALIGN=LEFT WIDTH=105><A HREF="#" onclick="ScriptPanelToFront();"><IMG SRC="../agc/images/vdc_tab_script.gif" ALT="SCRIPT" WIDTH=105 HEIGHT=30 Border=0></A></TD>
|
|
<TD WIDTH=<?=$HSwidth ?> VALIGN=MIDDLE ALIGN=CENTER><font class="body_text"> <span id=status>LIVE</span> sessie ID: <span id=sessionIDspan></span> <span id=AgentStatusCalls></span></TD>
|
|
<TD WIDTH=109><IMG SRC="../agc/images/agc_live_call_OFF.gif" NAME=livecall ALT="Live Gesprek" WIDTH=109 HEIGHT=30 Border=0></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:3;" id="WelkomBoxA">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=<?=$HKwidth ?>><TR><TD align=center><BR><span id="WelkomBoxAt">VICIDIAL</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?=$MBheight ?>px;z-index:12;" id="ManuaLDiaLButtons"><font class="body_text">
|
|
<span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO');return false;">HANDMATIG BELLEN</a></span> <a href="#" onclick="NeWManuaLDiaLCalL('FAST');return false;">SNEL BELLEN</a><BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?=$CBheight ?>px;z-index:13;" id="CallbacksButtons"><font class="body_text">
|
|
<span id="CBstatusSpan">X AKTIEVE TERUGBELLERS</span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:500px;top:<?=$CBheight ?>px;z-index:14;" id="PauseCodeButtons"><font class="body_text">
|
|
<span id="PauseCodeLinkSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?=$SCwidth ?>px;top:49px;z-index:18;" id="SecondSspan"><font class="body_text"> seconden:
|
|
<span id="SecondSDISP"> </span>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?=$AMwidth ?>px;top:<?=$AMheight ?>px;z-index:22;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
|
|
<?
|
|
if ($PreseT_DiaL_LinKs)
|
|
{
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_a_DiaL();return false;\"><font class=\"body_tiny\">D1 - DIAL</font></a>\n";
|
|
echo "<BR>\n";
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_b_DiaL();return false;\"><font class=\"body_tiny\">D2 - DIAL</font></a>\n";
|
|
}
|
|
else {echo "<BR>\n";}
|
|
?>
|
|
<BR><BR>
|
|
<span id="AgentMuteSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:39;" id="CallBacKsLisTBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> TERUGBELLERS VOOR AGENT <? echo $VD_login ?>:<BR>Klik op een terugbeller om de klant nu terug te bellen. Als je hierop klikt, wordt deze verwijderd uit de lijst.
|
|
<BR>
|
|
<div class="scroll_callback" id="CallBacKsLisT"></div>
|
|
<BR>
|
|
<a href="#" onclick="CalLBacKsLisTCheck();return false;">Ververs</a>
|
|
|
|
<a href="#" onclick="hideDiv('CallBacKsLisTBox');return false;">Ga Terug</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:40;" id="NeWManuaLDiaLBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> NIEUWE HANDMATIGE LEAD VOOR <? echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Voer de informatie voor de nieuwe lead hieronder in.
|
|
<BR>
|
|
<?
|
|
if (eregi("X",dial_prefix))
|
|
{
|
|
echo "Let op: een voorloopnummer van $dial_prefix wordt toegevoegd aan het begin van dit nummer<BR>\n";
|
|
}
|
|
?>
|
|
Note: all new manual dial leads will go into list <? echo $manual_dial_list_id ?><BR><BR>
|
|
<table><tr>
|
|
<td align=right><font class="body_text"> Dial Code: </td>
|
|
<td align=left><font class="body_text"><input type=text size=7 maxlength=10 name=MDDiaLCodE class="cust_form" value="1"> (Dit is normaal gesproken een 1 in de USA en Canada)</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefoon Number: </td>
|
|
<td align=left><font class="body_text">
|
|
<input type=text size=14 maxlength=12 name=MDPhonENumbeR class="cust_form" value=""> (12 digits max - digits only)
|
|
</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Zoek Bestaande Leads: </td>
|
|
<td align=left><font class="body_text"><input type=checkbox name=LeadLookuP size=1 value="0"> (Deze optie, als geselecteerd, probeert een telefoonnummer te vinden voordat deze als nieuwe lead wordt toegevoegd)</td>
|
|
</tr><tr>
|
|
|
|
<td align=left colspan=2>
|
|
<BR><BR><CENTER>
|
|
<span id="ManuaLDiaLGrouPSelecteD"></span> <span id="ManuaLDiaLGrouP"></span>
|
|
</CENTER>
|
|
<BR><BR>Als je een nummer belt en NIET wilt dat deze als nieuwe lead wordt toegevoegd, vul dan het exacte nummer in, in het Dial Override veld. Om op te hangen, dien je GESPREKKEN IN DEZE SESSIE te open, onderaan het scherm, en daar op te hangen door te klikken op de kanaal link.<BR> </td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Dial Override: </td>
|
|
<td align=left><font class="body_text"><input type=text size=24 maxlength=20 name=MDDiaLOverridE class="cust_form" value=""> (alleen cijfers aub)
|
|
</td>
|
|
</tr></table>
|
|
<BR>
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('NOW');return false;">Bel Nu</a>
|
|
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('PREVIEW');return false;">Preview Call</a>
|
|
|
|
<a href="#" onclick="hideDiv('NeWManuaLDiaLBox');return false;">Ga Terug</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$CBheight ?>px;z-index:19;" id="VolumeControlSpan"><span id="VolumeUpSpan"><IMG SRC="../agc/images/vdc_volume_up_off.gif" Border=0></span><BR><span id="VolumeDownSpan"><IMG SRC="../agc/images/vdc_volume_down_off.gif" Border=0></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:35px;top:<?=$CBheight ?>px;z-index:20;" id="AgentStatusSpan"><font class="body_text">
|
|
Jouw Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="AgentStatusDiaLs"></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:21;" id="TransferMain">
|
|
<table bgcolor="#CCCCFF" width=<?=$XFwidth ?>><tr>
|
|
<td align=left>
|
|
<div class="text_input" id="TransferMaindiv">
|
|
<font class="body_text">
|
|
<IMG SRC="../agc/images/vdc_XB_header.gif" border=0 alt="Transfer- Conferentie"> <span id="XfeRDiaLGrouPSelecteD"></span> <span id="XfeRCID"></span><BR>
|
|
<span id="XfeRGrouPLisT"><select size=1 name=XfeRGrouP class="cust_form"><option>-- SELECT A GROUP TO SEND YOUR BEL TO --</option></select></span>
|
|
|
|
<span STYLE="background-color: #CCCCCC" id="LocalCloser"><IMG SRC="../agc/images/vdc_XB_localcloser_OFF.gif" border=0 alt="LOKALE CLOSER"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupXferLine"><IMG SRC="../agc/images/vdc_XB_hangupxferline_OFF.gif" border=0 alt="Ophangen Xfer Lijn"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="../agc/images/vdc_XB_hangupbothlines.gif" border=0 alt="Ophangen Beide Lijnen"></a></span>
|
|
|
|
<BR>
|
|
|
|
<IMG SRC="../agc/images/vdc_XB_number.gif" border=0 alt="Nummer om te bellen"> <input type=text size=15 name=xfernumber maxlength=25 class="cust_form">
|
|
<input type=hidden name=xferuniqueid>
|
|
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> DIAL OVERRIDE</font>
|
|
<span STYLE="background-color: #CCCCCC" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="../agc/images/vdc_XB_leave3waycall.gif" border=0 alt="VERLAAT 3-WAY GESPREK"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindTransfer"><IMG SRC="../agc/images/vdc_XB_blindtransfer_OFF.gif" border=0 alt="Bel Blinde Transfer"></span>
|
|
<a href="#" onclick="DtMf_PreSet_a();return false;"><font class="body_tiny">D1</font></a>
|
|
<a href="#" onclick="DtMf_PreSet_b();return false;"><font class="body_tiny">D2</font></a>
|
|
|
|
<BR>
|
|
|
|
<IMG SRC="../agc/images/vdc_XB_seconden.gif" border=0 alt="seconden"> <input type=text size=2 name=xferlength maxlength=4 class="cust_form">
|
|
<IMG SRC="../agc/images/vdc_XB_channel.gif" border=0 alt="channel"> <input type=text size=12 name=xferchannel maxlength=100 class="cust_form">
|
|
<span STYLE="background-color: #CCCCCC" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES');return false;"><IMG SRC="../agc/images/vdc_XB_dialwithcustomer.gif" border=0 alt="Bel Met Klant"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial();return false;"><IMG SRC="../agc/images/vdc_XB_parkcustomerdial.gif" border=0 alt="Parkeer Klant Gesprek"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindVMail"><IMG SRC="../agc/images/vdc_XB_ammessage_OFF.gif" border=0 alt="Blind Transfer VMail Message"></span>
|
|
</font>
|
|
</div>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:23;" id="HotKeyActionBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD height=70><font class="sh_text"> Klant Gedispotioneerd Als: </font><BR><BR><CENTER>
|
|
<font class="sd_text"><span id="HotKeyDispo"> - </span></font></CENTER>
|
|
</TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:24;" id="HotKeyEntriesBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD width=200><font class="sh_text"> Dispositie Hot Keys: </font></td><td colspan=2>
|
|
<font class="body_small">Wanneer aktief, kies de corresponderende toets op het toetsenbord, om dit geprek te dispositioneren. Het gesprek wordt opgehangen en automatisch gedispositioneerd:</font></td></tr><tr>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxA"><? echo $HKboxA ?></span>
|
|
</font></TD>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxB"><? echo $HKboxB ?></span>
|
|
</font></TD>
|
|
<TD><font class="sk_text">
|
|
<span id="HotKeyBoxC"><? echo $HKboxC ?></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:25;" id="CBcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Vorige Callback Informatie: </font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
|
|
</tr><tr>
|
|
<TD><font class="sk_text">
|
|
<span id="CBcommentsBoxA"></span><BR>
|
|
<span id="CBcommentsBoxB"></span><BR>
|
|
<span id="CBcommentsBoxC"></span><BR>
|
|
</font></TD>
|
|
<TD width=320><font class="sk_text">
|
|
<span id="CBcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?=$HTheight ?>px;z-index:26;" id="EAcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?=$HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Uitgebreide Alt. Tel. Informatie</font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="EAcommentsBoxhide('YES');return false;"> minimaliseer </a> </font></td>
|
|
</tr><tr>
|
|
<TD VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxC"></span><BR>
|
|
<span id="EAcommentsBoxB"></span><BR>
|
|
</font></TD>
|
|
<TD width=320 VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxA"></span><BR>
|
|
<span id="EAcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:695px;top:<?=$HTheight ?>px;z-index:27;" id="EAcommentsMinBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=40 height=20>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sk_text"><a href="#" onclick="EAcommentsBoxshow();return false;"> maximaliseer </a> <BR>Alt Telefoon Info</font></td>
|
|
</tr></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:12px;z-index:28;" id="NoneInSessionBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center> Er is niemand in jouw sessie: <span id="NoneInSessionID"></span><BR>
|
|
<a href="#" onclick="NoneInSessionOK();return false;">Ga Terug</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="NoneInSessionCalL();return false;">Bel Agent</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:29;" id="CustomerGoneBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center> Klant heeft opgehangen: <span id="CustomerGoneChanneL"></span><BR>
|
|
<a href="#" onclick="CustomerGoneOK();return false;">Ga Terug</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="CustomerGoneHangup();return false;">Afsluiten en Dispositioneren Gesprek</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:30;" id="WrapupBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=550><TR><TD align=center> Call Wrapup: <span id="WrapupTimer"></span> seconden over in wrapup<BR><BR>
|
|
<span id="WrapupMessage"><?=$wrapup_message ?></span>
|
|
<BR><BR>
|
|
<a href="#" onclick="WrapupFinish();return false;">Wrapup afmaken en doorgaan</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:31;" id="AgenTDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center>Jouw sessie is disabled<BR><a href="#" onclick="LogouT('DISABLED');return false;">UITLOGGEN</a><BR><BR><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Ga Terug</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:32;" id="SysteMDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center>Er is een tijd synchronisatie probleem met uw systeem, kunt u uw systeembeheerder<BR><BR><BR><a href="#" onclick="hideDiv('SysteMDisablEBoX');return false;">Ga Terug</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="LogouTBox">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?=$CAwidth ?> height=500><TR><TD align=center><BR><span id="LogouTBoxLink">UITLOGGEN</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:70px;z-index:34;" id="DispoButtonHideA">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:138px;z-index:35;" id="DispoButtonHideB">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top> </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="DispoButtonHideC">
|
|
<table border=0 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=47><TR><TD align=center VALIGN=top>Alle aanpassingen gedaan aan onderstaande klant informatie wordt niet doorgevoerd. Je moet de klant informatie aanpassen VOORDAT je VOLGENDE LEAD kiest. </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:37;" id="DispoSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> DISPOSITIONEER GESPREK :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Opnieuw Ophangen</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()"> minimaliseer </a></span><BR>
|
|
<span id="DispoSelectContent"> Einde gesprek Dispositie Selectie </span>
|
|
<input type=hidden name=DispoSelection><BR>
|
|
<input type=checkbox name=DispoSelectStop size=1 value="0"> PAUZEER BELLEN <BR>
|
|
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">OPSCHONEN</a> |
|
|
<a href="#" onclick="DispoSelect_submit();return false;">OPSLAAN</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="WeBForMDispoSelect_submit();return false;">WEB FORM OPSLAAN</a>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:43;" id="PauseCodeSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> SELECTEER EEN PAUZE CODE :<BR>
|
|
<span id="PauseCodeSelectContent"> Pauze Code Selection </span>
|
|
<input type=hidden name=PauseCodeSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:44;" id="GroupAliasSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> KIES EEN GROEP ALIAS :<BR>
|
|
<span id="GroupAliasSelectContent"> Groep Alias Selectie </span>
|
|
<input type=hidden name=GroupAliasSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:1000px;z-index:45;" id="GENDERhideFORieALT"></span>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:38;" id="CallBackSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> Selecteer een terugbel datum :<span id="CallBackDatE"></span><BR>
|
|
<input type=hidden name=CallBackDatESelectioN ID="CallBackDatESelectioN">
|
|
<input type=hidden name=CallBackTimESelectioN ID="CallBackTimESelectioN">
|
|
<span id="CallBackDatEPrinT">Selecteer een dautm</span>
|
|
<span id="CallBackTimEPrinT"></span>
|
|
Hour:
|
|
<SELECT SIZE=1 NAME="CBT_hour" ID="CBT_hour">
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
</select>
|
|
Minutes:
|
|
<SELECT SIZE=1 NAME="CBT_minute" ID="CBT_minute">
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
</select>
|
|
|
|
<SELECT SIZE=1 NAME="CBT_ampm" ID="CBT_ampm">
|
|
<option>AM</option>
|
|
<option selected>PM</option>
|
|
</select> <BR>
|
|
<?
|
|
if ($agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe id=CallBackOnlyMe size=1 value=\"0\"> ALLEEN MIJN TERUGBELLER <BR>";}
|
|
?>
|
|
CB Commentaar: <input type=text name="CallBackCommenTsField" id="CallBackCommenTsField" size=50 maxlength=255><BR><BR>
|
|
|
|
<a href="#" onclick="CallBackDatE_submit();return false;">OPSLAAN</a><BR><BR>
|
|
<span id="CallBackDateContent"><?echo"$CCAL_OUT"?></span>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:41;" id="CloserSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?=$CAwidth ?> height=460><TR><TD align=center VALIGN=top> CLOSER INKOMENDE GROEP SELECTIE <BR>
|
|
<span id="CloserSelectContent"> Close Inkomende Groep Selectie </span>
|
|
<input type=hidden name=CloserSelectList><BR>
|
|
<?
|
|
if ( ($outbound_autodial_active > 0) and ($disable_blended_checkbox < 1) )
|
|
{
|
|
?>
|
|
<input type=checkbox name=CloserSelectBlended size=1 value="0"> BLENDED BELLEN(outbound geactiveerd) <BR>
|
|
<?
|
|
}
|
|
?>
|
|
<a href="#" onclick="CloserSelectContent_create();return false;">RESET</a> |
|
|
<a href="#" onclick="CloserSelect_submit();return false;">OPSLAAN</a>
|
|
<BR><BR><BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:42;" id="NothingBox">
|
|
<BUTTON Type=button name="inert_button"><img src="../agc/images/blank.gif"></BUTTON>
|
|
<span id="DiaLLeaDPrevieWHide">Kanaal</span>
|
|
<span id="DiaLDiaLAltPhonEHide">Kanaal</span>
|
|
<?
|
|
if (!$agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe size=1 value=\"0\"> ALLEEN MIJN TERUGBELLER <BR>";}
|
|
if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) )
|
|
{echo "<input type=checkbox name=CloserSelectBlended size=1 value=\"0\"> BLENDED BELLEN<BR>";}
|
|
?>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:154px;top:65px;z-index:17;" id="ScriptPanel">
|
|
<table border=0 bgcolor="<? echo $SCRIPT_COLOR ?>" width=<?=$SSwidth ?> height=<?=$SSheight ?>><TR><TD align=left valign=top><font class="sb_text"><div class="scroll_script" id="ScriptContents">VICIDIAL SCRIPT</div></font></TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?>
|
|
<span style="position:absolute;left:<?=$HKwidth ?>px;top:<?=$HKheight ?>px;z-index:16;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><IMG SRC="../agc/images/vdc_XB_hotkeysactive_OFF.gif" border=0 alt="HOT KEYS NIET AKTIEF"></a></span>
|
|
<? } ?>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:<?=$HKheight ?>px;z-index:15;" id="MaiNfooterspan">
|
|
<table BGCOLOR="<? echo $MAIN_COLOR ?>" id="MaiNfooter" width=<?=$MNwidth ?>><tr height=32><td height=32><font face="Arial,Helvetica" size=1>VICIDIAL web-client versie: <? echo $version ?> BUILD: <? echo $build ?> Server: <? echo $server_ip ?> </font><BR>
|
|
<font class="body_small"><span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');">Toon conferentie gesprek kanaal informatie</a><BR><BR> </span></font></td><td align=right height=32>
|
|
</td></tr>
|
|
<tr><td colspan=3><span id="outboundcallsspan"></span></td></tr>
|
|
|
|
<tr><td colspan=3><font class="body_small"><span id="AgentAlertSpan">
|
|
<?
|
|
if ( (ereg('ON',$VU_alert_enabled)) and ($AgentAlert_allowed > 0) )
|
|
{echo "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";}
|
|
else
|
|
{echo "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";}
|
|
?>
|
|
</span></td></tr>
|
|
<tr><td colspan=3>
|
|
<font class="body_small">
|
|
<span style="position:absolute;left:0px;top:700px;z-index:66;" id="debugbottomspan"></span>
|
|
</font>
|
|
</td></tr>
|
|
</TABLE>
|
|
</span>
|
|
|
|
|
|
<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
|
|
<span style="position:absolute;left:0px;top:46px;z-index:10;" id="MainPanel">
|
|
<TABLE border=0 BGCOLOR="<? echo $MAIN_COLOR ?>" width=<?=$MNwidth ?> id="MainTable">
|
|
<TR><TD colspan=3><font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
|
|
<tr><td colspan=3><span id="busycallsdebug"></span></td></tr>
|
|
<tr><td width=150 align=left valign=top>
|
|
<font class="body_text"><center>
|
|
<span STYLE="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','','0');"><IMG SRC="../agc/images/vdc_LB_dialnextnumber_OFF.gif" border=0 alt="Bel Volgend Nummer"></a></span><BR>
|
|
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type=checkbox name=LeadPreview size=1 value="0"> PREVIEW LEAD<BR></font></span>
|
|
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type=checkbox name=DiaLAltPhonE size=1 value="0"> BEL ALT. TEL.<BR></font></span>
|
|
|
|
<!--
|
|
<?
|
|
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> PREVIEW LEAD<BR></font>";}
|
|
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> BEL ALT. TEL.<BR></font>";}
|
|
|
|
|
|
?> -->
|
|
OPNEEM BESTAND:<BR>
|
|
</center>
|
|
<font class="body_tiny"><span id="RecorDingFilename"></span></font><BR>
|
|
OPENEMEN ID: <font class="body_small"><span id="RecorDID"></span></font><BR>
|
|
<center>
|
|
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','');return false;\">Opnemen</a> -->
|
|
<span STYLE="background-color: #CCCCCC" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf',session_id,'');return false;"><IMG SRC="../agc/images/vdc_LB_startrecording.gif" border=0 alt="Start Opnemen"></a></span><BR>
|
|
<span id="SpacerSpanA"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFFFFF" id="WebFormSpan"><IMG SRC="../agc/images/vdc_LB_webform_OFF.gif" border=0 alt="Web Formulier"></span><BR>
|
|
<span id="SpacerSpanB"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkControl"><IMG SRC="../agc/images/vdc_LB_parkcall_OFF.gif" border=0 alt="Parkeer Gesprek"></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="XferControl"><IMG SRC="../agc/images/vdc_LB_transferconf_OFF.gif" border=0 alt="Transfer- Conferentie"></span><BR>
|
|
<span id="SpacerSpanC"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFCCFF" id="HangupControl"><IMG SRC="../agc/images/vdc_LB_hangupcustomer_OFF.gif" border=0 alt="Ophangen Klant"></span><BR>
|
|
<span id="SpacerSpanD"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<div class="text_input" id="SendDTMFdiv"><span STYLE="background-color: #CCCCCC" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id);return false;"><IMG SRC="../agc/images/vdc_LB_senddtmf.gif" border=0 alt="Stuur DTMF" align=bottom></a> <input type=text size=5 name=conf_dtmf class="cust_form" value="" maxlength=50></div></span><BR>
|
|
</center>
|
|
</font>
|
|
</td>
|
|
<td width=<?=$SDwidth ?> align=left valign=top>
|
|
<input type=hidden name=lead_id value="">
|
|
<input type=hidden name=list_id value="">
|
|
<input type=hidden name=called_count value="">
|
|
<input type=hidden name=gmt_offset_now value="">
|
|
<input type=hidden name=gender value="">
|
|
<input type=hidden name=date_of_birth value="">
|
|
<input type=hidden name=country_code value="">
|
|
<input type=hidden name=uniqueid value="">
|
|
<input type=hidden name=callserverip value="">
|
|
<input type=hidden name=SecondS value="">
|
|
<div class="text_input" id="MainPanelCustInfo">
|
|
<table><tr>
|
|
<td align=right></td>
|
|
<td align=left><font class="body_text"> Customer Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> Kanaal: <input type=text size=27 name=callchannel class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td colspan=2 align=center> Klant Informatie: <span id="CusTInfOSpaN"></span></td>
|
|
</tr><tr>
|
|
<td align=left colspan=2>
|
|
|
|
|
|
<table width=550><tr>
|
|
<td align=right><font class="body_text"> Titel: </td>
|
|
<td align=left colspan=5><font class="body_text"><input type=text size=4 name=title maxlength=4 class="cust_form" value=""> Eerste: <input type=text size=17 name=first_name maxlength=30 class="cust_form" value=""> MI: <input type=text size=1 name=middle_initial maxlength=1 class="cust_form" value=""> Laatste: <input type=text size=23 name=last_name maxlength=30 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Adres1: </td>
|
|
<td align=left colspan=5><font class="body_text"><input type=text size=85 name=address1 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Adres2: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=address2 maxlength=100 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Adres3: </td>
|
|
<td align=left colspan=3><font class="body_text"><input type=text size=45 name=address3 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Stad: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=city maxlength=50 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Staat: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=state maxlength=2 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Postcode: </td>
|
|
<td align=left><font class="body_text"><input type=text size=14 name=postal_code maxlength=10 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Provincie: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=province maxlength=50 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Vendor ID: </td>
|
|
<td align=left><font class="body_text"><input type=text size=15 name=vendor_lead_code maxlength=20 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Geslacht: </td>
|
|
<td align=left><font class="body_text"><span id="GENDERhideFORie"><select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Ongedefinieerd</option><option value="M">M - Male</option><option value="F">F - Female</option></select></span></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefoon: </td>
|
|
<td align=left><font class="body_text">
|
|
<?
|
|
if ($disable_alter_custphone=='Y')
|
|
{
|
|
echo "<font class=\"body_text\"><span id=phone_numberDISP> </span></font>";
|
|
echo "<input type=hidden name=phone_number value=\"\">";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=text size=20 name=phone_number maxlength=16 class=\"cust_form\" value=\"\">";
|
|
}
|
|
?>
|
|
|
|
</td>
|
|
<td align=right><font class="body_text">BelCode: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=phone_code maxlength=10 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Alt. Tel.: </td>
|
|
<td align=left><font class="body_text"><input type=text size=14 name=alt_phone maxlength=16 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Toon: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=security_phrase maxlength=100 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Email: </td>
|
|
<td align=left colspan=3><font class="body_text"><input type=text size=45 name=email maxlength=70 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right valign=top><font class="body_text"> Opmerkingen:</td>
|
|
<td align=left colspan=5>
|
|
<font class="body_text">
|
|
<?
|
|
if ( ($multi_line_comments) )
|
|
{echo "<TEXTAREA NAME=comments ROWS=2 COLS=85 class=\"cust_form_text\" value=\"\"></TEXTAREA>\n";}
|
|
else
|
|
{echo "<input type=text size=65 name=comments maxlength=255 class=\"cust_form\" value=\"\">\n";}
|
|
?>
|
|
</font>
|
|
</td>
|
|
|
|
|
|
</tr></table></td>
|
|
</tr></table>
|
|
</div>
|
|
</font>
|
|
</td>
|
|
<td width=1 align=center>
|
|
</td>
|
|
</tr>
|
|
<tr><td align=left colspan=3 height=<?=$BPheight ?>>
|
|
</td></tr>
|
|
<tr><td align=left colspan=3>
|
|
</td></tr>
|
|
|
|
</td></tr>
|
|
|
|
</span>
|
|
<!-- END ********* Here is the main VICIDIAL display panel -->
|
|
|
|
|
|
</TD></TR></TABLE>
|
|
</FORM>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?
|
|
|
|
exit;
|
|
|
|
|
|
##### MySQL Error Logging #####
|
|
function mysql_error_logging($NOW_TIME,$link,$mel,$stmt,$query_id,$user,$server_ip,$session_name,$one_mysql_log)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);
|
|
$errno=''; $error='';
|
|
if ( ($mel > 0) or ($one_mysql_log > 0) )
|
|
{
|
|
$errno = mysql_errno($link);
|
|
if ( ($errno > 0) or ($mel > 1) or ($one_mysql_log > 0) )
|
|
{
|
|
$error = mysql_error($link);
|
|
$efp = fopen ("./vicidial_mysql_errors.txt", "a");
|
|
fwrite ($efp, "$NOW_TIME|vicidial |$query_id|$errno|$error|$stmt|$user|$server_ip|$session_name|\n");
|
|
fclose($efp);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
return $errno;
|
|
}
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
|