281 lines
11 KiB
PHP
281 lines
11 KiB
PHP
<?
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### AST_agent_time_sheet_archive.php
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###
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### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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###
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# CHANGES
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#
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# 60619-1721 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["agent"])) {$agent=$_GET["agent"];}
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elseif (isset($_POST["agent"])) {$agent=$_POST["agent"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["calls_summary"])) {$calls_summary=$_GET["calls_summary"];}
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elseif (isset($_POST["calls_summary"])) {$calls_summary=$_POST["calls_summary"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>VICIDIAL: Agent Time Sheet</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
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echo "<INPUT TYPE=TEXT NAME=agent SIZE=10 MAXLENGTH=20 VALUE=\"$agent\">\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=3>\n";
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if (!$agent)
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{
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echo "\n";
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echo "PLEASE SELECT AN AGENT ID AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from available agent log data\n";
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}
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else
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{
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$query_date_BEGIN = "$query_date 00:00:00";
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$query_date_END = "$query_date 23:59:59";
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$time_BEGIN = "00:00:00";
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$time_END = "23:59:59";
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$stmt="select full_name from vicidial_users where user='$agent';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$full_name = $row[0];
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echo "VICIDIAL: Agent Time Sheet $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENT TIME SHEET: $agent - $full_name -------------\n\n";
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if ($calls_summary)
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{
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$stmt="select count(*) as calls,sum(talk_sec) as talk,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_agent_log_archive where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$TOTAL_TIME = ($row[1] + $row[3] + $row[5] + $row[7]);
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$TOTAL_TIME_H = ($TOTAL_TIME / 3600);
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$TOTAL_TIME_H = round($TOTAL_TIME_H, 2);
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$TOTAL_TIME_H_int = intval("$TOTAL_TIME_H");
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$TOTAL_TIME_M = ($TOTAL_TIME_H - $TOTAL_TIME_H_int);
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$TOTAL_TIME_M = ($TOTAL_TIME_M * 60);
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$TOTAL_TIME_M = round($TOTAL_TIME_M, 2);
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$TOTAL_TIME_M_int = intval("$TOTAL_TIME_M");
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$TOTAL_TIME_S = ($TOTAL_TIME_M - $TOTAL_TIME_M_int);
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$TOTAL_TIME_S = ($TOTAL_TIME_S * 60);
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$TOTAL_TIME_S = round($TOTAL_TIME_S, 0);
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if ($TOTAL_TIME_S < 10) {$TOTAL_TIME_S = "0$TOTAL_TIME_S";}
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if ($TOTAL_TIME_M_int < 10) {$TOTAL_TIME_M_int = "0$TOTAL_TIME_M_int";}
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$TOTAL_TIME_HMS = "$TOTAL_TIME_H_int:$TOTAL_TIME_M_int:$TOTAL_TIME_S";
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$pfTOTAL_TIME_HMS = sprintf("%8s", $TOTAL_TIME_HMS);
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$TALK_TIME_H = ($row[1] / 3600);
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$TALK_TIME_H = round($TALK_TIME_H, 2);
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$TALK_TIME_H_int = intval("$TALK_TIME_H");
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$TALK_TIME_M = ($TALK_TIME_H - $TALK_TIME_H_int);
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$TALK_TIME_M = ($TALK_TIME_M * 60);
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$TALK_TIME_M = round($TALK_TIME_M, 2);
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$TALK_TIME_M_int = intval("$TALK_TIME_M");
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$TALK_TIME_S = ($TALK_TIME_M - $TALK_TIME_M_int);
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$TALK_TIME_S = ($TALK_TIME_S * 60);
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$TALK_TIME_S = round($TALK_TIME_S, 0);
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if ($TALK_TIME_S < 10) {$TALK_TIME_S = "0$TALK_TIME_S";}
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if ($TALK_TIME_M_int < 10) {$TALK_TIME_M_int = "0$TALK_TIME_M_int";}
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$TALK_TIME_HMS = "$TALK_TIME_H_int:$TALK_TIME_M_int:$TALK_TIME_S";
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$pfTALK_TIME_HMS = sprintf("%8s", $TALK_TIME_HMS);
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$PAUSE_TIME_H = ($row[3] / 3600);
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$PAUSE_TIME_H = round($PAUSE_TIME_H, 2);
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$PAUSE_TIME_H_int = intval("$PAUSE_TIME_H");
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$PAUSE_TIME_M = ($PAUSE_TIME_H - $PAUSE_TIME_H_int);
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$PAUSE_TIME_M = ($PAUSE_TIME_M * 60);
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$PAUSE_TIME_M = round($PAUSE_TIME_M, 2);
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$PAUSE_TIME_M_int = intval("$PAUSE_TIME_M");
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$PAUSE_TIME_S = ($PAUSE_TIME_M - $PAUSE_TIME_M_int);
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$PAUSE_TIME_S = ($PAUSE_TIME_S * 60);
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$PAUSE_TIME_S = round($PAUSE_TIME_S, 0);
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if ($PAUSE_TIME_S < 10) {$PAUSE_TIME_S = "0$PAUSE_TIME_S";}
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if ($PAUSE_TIME_M_int < 10) {$PAUSE_TIME_M_int = "0$PAUSE_TIME_M_int";}
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$PAUSE_TIME_HMS = "$PAUSE_TIME_H_int:$PAUSE_TIME_M_int:$PAUSE_TIME_S";
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$pfPAUSE_TIME_HMS = sprintf("%8s", $PAUSE_TIME_HMS);
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$WAIT_TIME_H = ($row[5] / 3600);
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$WAIT_TIME_H = round($WAIT_TIME_H, 2);
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$WAIT_TIME_H_int = intval("$WAIT_TIME_H");
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$WAIT_TIME_M = ($WAIT_TIME_H - $WAIT_TIME_H_int);
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$WAIT_TIME_M = ($WAIT_TIME_M * 60);
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$WAIT_TIME_M = round($WAIT_TIME_M, 2);
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$WAIT_TIME_M_int = intval("$WAIT_TIME_M");
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$WAIT_TIME_S = ($WAIT_TIME_M - $WAIT_TIME_M_int);
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$WAIT_TIME_S = ($WAIT_TIME_S * 60);
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$WAIT_TIME_S = round($WAIT_TIME_S, 0);
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if ($WAIT_TIME_S < 10) {$WAIT_TIME_S = "0$WAIT_TIME_S";}
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if ($WAIT_TIME_M_int < 10) {$WAIT_TIME_M_int = "0$WAIT_TIME_M_int";}
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$WAIT_TIME_HMS = "$WAIT_TIME_H_int:$WAIT_TIME_M_int:$WAIT_TIME_S";
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$pfWAIT_TIME_HMS = sprintf("%8s", $WAIT_TIME_HMS);
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$WRAPUP_TIME_H = ($row[7] / 3600);
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$WRAPUP_TIME_H = round($WRAPUP_TIME_H, 2);
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$WRAPUP_TIME_H_int = intval("$WRAPUP_TIME_H");
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$WRAPUP_TIME_M = ($WRAPUP_TIME_H - $WRAPUP_TIME_H_int);
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$WRAPUP_TIME_M = ($WRAPUP_TIME_M * 60);
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$WRAPUP_TIME_M = round($WRAPUP_TIME_M, 2);
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$WRAPUP_TIME_M_int = intval("$WRAPUP_TIME_M");
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$WRAPUP_TIME_S = ($WRAPUP_TIME_M - $WRAPUP_TIME_M_int);
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$WRAPUP_TIME_S = ($WRAPUP_TIME_S * 60);
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$WRAPUP_TIME_S = round($WRAPUP_TIME_S, 0);
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if ($WRAPUP_TIME_S < 10) {$WRAPUP_TIME_S = "0$WRAPUP_TIME_S";}
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if ($WRAPUP_TIME_M_int < 10) {$WRAPUP_TIME_M_int = "0$WRAPUP_TIME_M_int";}
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$WRAPUP_TIME_HMS = "$WRAPUP_TIME_H_int:$WRAPUP_TIME_M_int:$WRAPUP_TIME_S";
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$pfWRAPUP_TIME_HMS = sprintf("%8s", $WRAPUP_TIME_HMS);
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$TALK_AVG_M = ($row[2] / 60);
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$TALK_AVG_M = round($TALK_AVG_M, 2);
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$TALK_AVG_M_int = intval("$TALK_AVG_M");
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$TALK_AVG_S = ($TALK_AVG_M - $TALK_AVG_M_int);
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$TALK_AVG_S = ($TALK_AVG_S * 60);
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$TALK_AVG_S = round($TALK_AVG_S, 0);
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if ($TALK_AVG_S < 10) {$TALK_AVG_S = "0$TALK_AVG_S";}
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$TALK_AVG_MS = "$TALK_AVG_M_int:$TALK_AVG_S";
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$pfTALK_AVG_MS = sprintf("%6s", $TALK_AVG_MS);
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$PAUSE_AVG_M = ($row[4] / 60);
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$PAUSE_AVG_M = round($PAUSE_AVG_M, 2);
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$PAUSE_AVG_M_int = intval("$PAUSE_AVG_M");
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$PAUSE_AVG_S = ($PAUSE_AVG_M - $PAUSE_AVG_M_int);
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$PAUSE_AVG_S = ($PAUSE_AVG_S * 60);
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$PAUSE_AVG_S = round($PAUSE_AVG_S, 0);
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if ($PAUSE_AVG_S < 10) {$PAUSE_AVG_S = "0$PAUSE_AVG_S";}
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$PAUSE_AVG_MS = "$PAUSE_AVG_M_int:$PAUSE_AVG_S";
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$pfPAUSE_AVG_MS = sprintf("%6s", $PAUSE_AVG_MS);
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$WAIT_AVG_M = ($row[6] / 60);
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$WAIT_AVG_M = round($WAIT_AVG_M, 2);
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$WAIT_AVG_M_int = intval("$WAIT_AVG_M");
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$WAIT_AVG_S = ($WAIT_AVG_M - $WAIT_AVG_M_int);
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$WAIT_AVG_S = ($WAIT_AVG_S * 60);
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$WAIT_AVG_S = round($WAIT_AVG_S, 0);
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if ($WAIT_AVG_S < 10) {$WAIT_AVG_S = "0$WAIT_AVG_S";}
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$WAIT_AVG_MS = "$WAIT_AVG_M_int:$WAIT_AVG_S";
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$pfWAIT_AVG_MS = sprintf("%6s", $WAIT_AVG_MS);
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$WRAPUP_AVG_M = ($row[8] / 60);
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$WRAPUP_AVG_M = round($WRAPUP_AVG_M, 2);
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$WRAPUP_AVG_M_int = intval("$WRAPUP_AVG_M");
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$WRAPUP_AVG_S = ($WRAPUP_AVG_M - $WRAPUP_AVG_M_int);
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$WRAPUP_AVG_S = ($WRAPUP_AVG_S * 60);
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$WRAPUP_AVG_S = round($WRAPUP_AVG_S, 0);
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if ($WRAPUP_AVG_S < 10) {$WRAPUP_AVG_S = "0$WRAPUP_AVG_S";}
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$WRAPUP_AVG_MS = "$WRAPUP_AVG_M_int:$WRAPUP_AVG_S";
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$pfWRAPUP_AVG_MS = sprintf("%6s", $WRAPUP_AVG_MS);
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echo "TOTAL CALLS TAKEN: $row[0]\n";
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echo "TALK TIME: $pfTALK_TIME_HMS AVERAGE: $pfTALK_AVG_MS\n";
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echo "PAUSE TIME: $pfPAUSE_TIME_HMS AVERAGE: $pfPAUSE_AVG_MS\n";
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echo "WAIT TIME: $pfWAIT_TIME_HMS AVERAGE: $pfWAIT_AVG_MS\n";
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echo "WRAPUP TIME: $pfWRAPUP_TIME_HMS AVERAGE: $pfWRAPUP_AVG_MS\n";
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echo "----------------------------------------------------------------\n";
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echo "TOTAL ACTIVE AGENT TIME: $pfTOTAL_TIME_HMS\n";
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echo "\n";
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}
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else
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{
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echo "<a href=\"$PHP_SELF?calls_summary=1&agent=$agent&query_date=$query_date\">Call Activity Summary</a>\n\n";
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}
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$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log_archive where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' order by event_time limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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echo "FIRST LOGIN: $row[0]\n";
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$start = $row[1];
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$stmt="select event_time,UNIX_TIMESTAMP(event_time) from vicidial_agent_log_archive where event_time <= '" . mysql_real_escape_string($query_date_END) . "' and event_time >= '" . mysql_real_escape_string($query_date_BEGIN) . "' and user='" . mysql_real_escape_string($agent) . "' order by event_time desc limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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echo "LAST LOG ACTIVITY: $row[0]\n";
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$end = $row[1];
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$login_time = ($end - $start);
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$LOGIN_TIME_H = ($login_time / 3600);
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$LOGIN_TIME_H = round($LOGIN_TIME_H, 2);
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$LOGIN_TIME_H_int = intval("$LOGIN_TIME_H");
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$LOGIN_TIME_M = ($LOGIN_TIME_H - $LOGIN_TIME_H_int);
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$LOGIN_TIME_M = ($LOGIN_TIME_M * 60);
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$LOGIN_TIME_M = round($LOGIN_TIME_M, 2);
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$LOGIN_TIME_M_int = intval("$LOGIN_TIME_M");
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$LOGIN_TIME_S = ($LOGIN_TIME_M - $LOGIN_TIME_M_int);
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$LOGIN_TIME_S = ($LOGIN_TIME_S * 60);
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$LOGIN_TIME_S = round($LOGIN_TIME_S, 0);
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if ($LOGIN_TIME_S < 10) {$LOGIN_TIME_S = "0$LOGIN_TIME_S";}
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if ($LOGIN_TIME_M_int < 10) {$LOGIN_TIME_M_int = "0$LOGIN_TIME_M_int";}
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$LOGIN_TIME_HMS = "$LOGIN_TIME_H_int:$LOGIN_TIME_M_int:$LOGIN_TIME_S";
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$pfLOGIN_TIME_HMS = sprintf("%8s", $LOGIN_TIME_HMS);
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echo "-----------------------------------------\n";
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echo "TOTAL LOGGED-IN TIME: $pfLOGIN_TIME_HMS\n";
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}
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?>
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</BODY></HTML>
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