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Asterisk/astguiclient install from existing server. v.2.0.5 2008-XX-XX
By the VICIDIAL group info@vicidial.com
This document is meant to be more of an overview of a VICIDIAL/astGUIclient
installation. If you are looking for more detail or are having problems with
installation please read the SCRATCH_INSTALL.txt document.
End-user Manuals for Agents and Managers are available from http://www.eflo.net
REQUIREMENTS:
- root access on the server you want to install asGUIclient/VICIDIAL on to.
- Zap trunks(T1/E1 or PSTN lines), IAX2 trunks or SIP trunks required
- You must have a zaptel timer like a PSTN/T1/E1 card or ztdummy
or you can use the experimental app_conference module
- Client phones can be SIP/IAX/Zap
- SoX 12.17.5 or greater must be installed
- GNU screen 3.9.15 or greater must be installed
- ntp must be installed and syncd to same time source as any other servers
- Perl5 with several CPAN modules(Time::HiRes, DBI, DBD::mysql, Net::Telnet, Net::Server etc)
- asterisk-perl 0.08, do NOT use the 0.09 version, it does not work with VICIDIAL
- MySQL server or mysqlclientlibs, must be version 4.0.X or higher
- If you will be installing Asterisk 1.4 releases you need Gnu Make 3.81
- Apache/PHP server with php.ini memory_limit set to 48M
PHASE 1: INSTALLING ASTERISK
1. follow these command line steps:
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.2.27.tar.gz
wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.2.25.tar.gz
wget http://ftp.digium.com/pub/libpri/releases/libpri-1.2.7.tar.gz
gunzip asterisk-1.2.27.tar.gz
tar xvf asterisk-1.2.27.tar
gunzip zaptel-1.2.25.tar.gz
tar xvf zaptel-1.2.25.tar
gunzip libpri-1.2.7.tar.gz
tar xvf libpri-1.2.7.tar
cd ./zaptel-1.2.25
wget http://downloads.vicidial.com/packages/newt-0.51.6.tar.gz
gunzip newt-0.51.6.tar.gz
tar xvf newt-0.51.6.tar
cd newt-0.51.6
./configure
make
make install
cd ../
ln -s /usr/lib/libnewt.so.0.51.6 /usr/lib/libnewt.so.0.51
make clean
make zttool
make
make install
cd ../libpri-1.2.7
make clean
make
make install
cd ../asterisk-1.2.27
(1.2 tree) If you want to include Answering Machine Detection ability
you will need to download app_amd.c and amd.conf and alter the
apps/Makefile to compile it properly
cd apps
wget http://www.eflo.net/files/app_amd2.c
mv app_amd2.c app_amd.c
vi Makefile
replace this line(line 32):
app_mixmonitor.so app_stack.so
with this line:
app_mixmonitor.so app_stack.so app_amd.so
wget http://www.eflo.net/files/amd2.conf
mkdir /etc/asterisk
mv amd2.conf /etc/asterisk/amd.conf
*OPTIONAL*(1.2.23 thru 1.2.27) apply the meetme DTMF passthru patch
wget http://www.eflo.net/files/meetme_DTMF_passthru-1.2.23.patch
patch -p1 < ./meetme_DTMF_passthru-1.2.23.patch
- File to patch: app_meetme.c
*OPTIONAL*(1.2.12.1 thru 1.2.27) apply the meetme volume control patch
*Different patches available for 1.2.7.1 through 1.2.14
wget http://www.eflo.net/files/meetme_volume_control_1.2.16.patch
patch -p1 < ./meetme_volume_control_1.2.16.patch
- File to patch: app_meetme.c
cd ../
(1.2 tree) apply the cli delimiter patch
wget http://www.eflo.net/files/cli_chan_concise_delimiter.patch
patch -p1 < ./cli_chan_concise_delimiter.patch
- File to patch: cli.c
*OPTIONAL*(1.2.14 thru 1.2.27) rewrite of waitforsilence
wget http://www.eflo.net/files/app_waitforsilence.c
mv -f app_waitforsilence.c apps/app_waitforsilence.c
*OPTIONAL* shorter enter and leave sounds for meetme
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h
make clean
make
make install
make samples # this makes sample conf files (only use for new installs)
modprobe zaptel # this loads the zaptel module
- install the module for the digium device that you are using, we are
using the T100P single span T1 card so we use:
modprobe wct1xxp
Here's the list of all digium cards and the modules you use with
them:
Card Module
-----------------
TDM400P wctdm
X100P wcfxo
TDM* wcfxs
S100U wcusb
T100P wct1xxp
E100P wct1xxp
T400P tor2
E400P tor2
TE110P wcte11xp
TE410P wct4xxp
TE405P wct4xxp
TE411P wct4xxp
TE406P wct4xxp
TE210P wct2xxp
TE205P wct2xxp
TDM2400P wctdm24xxp
- If you have chosen a Sangoma T1/E1 or analog card, you will need to
follow their instructions for installation of their driver software
LATEST Sangoma Wanpipe drivers:
ftp://ftp.sangoma.com/linux/current_wanpipe/wanpipe-2.3.4-13.tgz
- now your asterisk installation is built and loaded and it's time to
configure it.
NOTES: If you want to install zttool diagnostics you may need the newt package installed:
http://downloads.vicidial.com/packages/newt-0.51.6.tar.gz
ln -s /usr/lib/libnewt.so.0.51.6 /usr/lib/libnewt.so.0.51
then go to your zaptel folder and do 'make zttool'
Digium/Clone X100P EXAMPLE for reliable cheap hardware timer:
./conf_examples/zaptel.conf.x100p.sample
./conf_examples/zapata.conf.x100p.sample
Digium/Clone T100P EXAMPLE, also works for TE4xxp cards
./conf_examples/zaptel.conf.t100p.sample
./conf_examples/zapata.conf.t100p.sample
PHASE 2: CONFIGURING ASTERISK
Sample conf files for a system with:
- astGUIclient and VICIDIAL
- two SIP phones
- one IAX phone
- a SIP trunk
- an IAX trunk
- a set of Zap phones through a channelbank
- a Zap T1 PRI line with 23 voice channels
These are available in these sample conf files:
./conf_examples/sip.conf.sample
./conf_examples/iax.conf.sample
./conf_examples/extensions.conf.sample
./conf_examples/meetme.conf.sample
./conf_examples/voicemail.conf.sample
./conf_examples/manager.conf.sample
./conf_examples/logger.conf.sample
./conf_examples/dnsmgr.conf.sample
For more information on configuring Asterisk or your phones read the
SCRATCH_INSTALL document.
PHASE 3: INSTALLING ASTGUICLIENT AND VICIDIAL
Now that Asterisk is installed and running we can add the astGUIclient and
VICIDIAL components to the system.
There are two methods for downloading astGUIclient/VICIDIAL, a release and SVN
1. Go to http://astguiclient.sf.net/ and download the latest astguiclient
package(as of this writing it is 2.0.4.1)
- for 2.0.X release:
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
wget http://internap.dl.sourceforge.net/sourceforge/astguiclient/astguiclient_2.0.4.1.zip
unzip astguiclient_2.0.4.1.zip
perl install.pl
- for SVN 2.0.4 branch:
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
svn checkout svn://svn.eflo.net:43690/agc_2-X/branches/agc_2.0.4
cd agc_2.0.4
perl install.pl
- for SVN 2.0 trunk:
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
svn checkout svn://svn.eflo.net:43690/agc_2-X/trunk
cd trunk
perl install.pl
select to do interactive setup and customize to your server
- there is one more file you need that's not included with the download
package, it's the conf.gsm file(this is the half-hour music file that we use
to put people on hold). I have a free classical music file that is available
free for download at the following two sites:
http://downloads.vicidial.com/sounds/conf.gsm
http://astguiclient.sf.net/conf.gsm
Once you have downloaded it, you will need to copy it to this folder:
/var/lib/asterisk/sounds/
Then you will need to execute this command to copy it as the park file
'cp /var/lib/asterisk/sounds/conf.gsm /var/lib/asterisk/sounds/park.gsm'
Here are the steps spelled out:
cd /var/lib/asterisk/sounds
wget http://downloads.vicidial.com/sounds/conf.gsm
cp conf.gsm park.gsm
- you are done
If you will be doing native music-on-hold for your inbound calls, you will need
musiconhold audio files to be converted to native formats like GSM, ULAW and ALAW:
cd /var/lib/asterisk/mohmp3/
mpg123 -s --rate 44100 --mono /var/lib/asterisk/mohmp3/fpm-sunshine.mp3 > /var/lib/asterisk/mohmp3/fpm-sunshine.raw
sox -r 44100 -w -s -c 1 fpm-sunshine.raw -r 8000 -c 1 fpm-sunshine.wav
sox fpm-sunshine.wav -t gsm -r 8000 -b -c 1 fpm-sunshine.gsm
sox fpm-sunshine.wav -t ul -r 8000 -b -c 1 fpm-sunshine.pcm
mpg123 -s --rate 44100 --mono /var/lib/asterisk/mohmp3/fpm-calm-river.mp3 > /var/lib/asterisk/mohmp3/fpm-calm-river.raw
sox -r 44100 -w -s -c 1 fpm-calm-river.raw -r 8000 -c 1 fpm-calm-river.wav
sox fpm-calm-river.wav -t gsm -r 8000 -b -c 1 fpm-calm-river.gsm
sox fpm-calm-river.wav -t ul -r 8000 -b -c 1 fpm-calm-river.pcm
mpg123 -s --rate 44100 --mono /var/lib/asterisk/mohmp3/fpm-world-mix.mp3 > /var/lib/asterisk/mohmp3/fpm-world-mix.raw
sox -r 44100 -w -s -c 1 fpm-world-mix.raw -r 8000 -c 1 fpm-world-mix.wav
sox fpm-world-mix.wav -t gsm -r 8000 -b -c 1 fpm-world-mix.gsm
sox fpm-world-mix.wav -t ul -r 8000 -b -c 1 fpm-world-mix.pcm
mkdir ../orig-mp3
mv -f *.mp3 ../orig-mp3/
mkdir ../quiet-mp3
cd ../quiet-mp3
sox -r 44100 -w -s -c 1 ../mohmp3/fpm-sunshine.raw -r 8000 -c 1 fpm-sunshine.wav vol 0.25
sox fpm-sunshine.wav -t gsm -r 8000 -b -c 1 fpm-sunshine.gsm
sox fpm-sunshine.wav -t ul -r 8000 -b -c 1 fpm-sunshine.pcm
sox -r 44100 -w -s -c 1 ../mohmp3/fpm-calm-river.raw -r 8000 -c 1 fpm-calm-river.wav vol 0.25
sox fpm-calm-river.wav -t gsm -r 8000 -b -c 1 fpm-calm-river.gsm
sox fpm-calm-river.wav -t ul -r 8000 -b -c 1 fpm-calm-river.pcm
sox -r 44100 -w -s -c 1 ../mohmp3/fpm-world-mix.raw -r 8000 -c 1 fpm-world-mix.wav vol 0.25
sox fpm-world-mix.wav -t gsm -r 8000 -b -c 1 fpm-world-mix.gsm
sox fpm-world-mix.wav -t ul -r 8000 -b -c 1 fpm-world-mix.pcm
rm -f ../mohmp3/*.raw
PHASE 4: CREATING MYSQL DATABASE AND POPULATING IT
we will create the database and add a few initial records so that we can
use the administrative web interface. Since this is a new install it is easier
to use our new mysql script file to add the tables to the database:
1. at the command prompt type go to the mysql client:
/usr/local/mysql/bin/mysql
2. type the following into the mysql client prompt:
(make sure you put your IP address in place of "10.10.10.15" in the queries below)
######------ BEGIN Mysql data entry(you can copy and paste this into terminal) #
create database asterisk;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
use asterisk;
\. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
or you may need to run this if you get an error:
\. /usr/src/astguiclient/astguiclient/MySQL_AST_CREATE_tables.sql
### to load in default IAX and SIP phone accounts run the following query
\. /usr/src/astguiclient/trunk/extras/sip-iax_phones.sql
or you may need to run this if you get an error:
\. /usr/src/astguiclient/agc_2.0.4/extras/sip-iax_phones.sql
\. /usr/src/astguiclient/astguiclient/sip-iax_phones.sql
### to load the initial server values for this first system install
\. /usr/src/astguiclient/trunk/extras/first_server_install.sql
or you may need to run this if you get an error:
\. /usr/src/astguiclient/agc_2.0.4/extras/first_server_install.sql
\. /usr/src/astguiclient/astguiclient/first_server_install.sql
quit
to change the server_ip address from default to match your system run:
- /usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15
to populate the timezone/country table run this command from command line:
- /usr/share/astguiclient/ADMIN_area_code_populate.pl
to load the performance testing leads run these commands:
- cp /usr/src/astguiclient/trunk/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
or
- cp /usr/src/astguiclient/agc_2.0.4/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
- cp /usr/src/astguiclient_2.0.4.1/trunk/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
- /usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --forcelistid=107 --forcephonecode=1
######------ END Mysql data entry ------######
NOTE: if you are not installing using default user/pass or have MySQL on another
server, you will need to edit either the /etc/astguiclient.conf file or the
dbconnect.php files in the astguiclient, vicidial and agc directories of your
webroot.
3. Enter the astguiclient administration page:
http://10.10.10.15/vicidial/admin.php
NOTE: if you click on the Logout button you must leave the user/pass empty and click OK
- Here you will enter the login and password that you inserted into the mysql
database in the vicidial_users table (above [6666/1234])
- Now that you are logged into the astGUIclient administration system we can
add a new phone entry for each of the sipura lines we created.
- click on the "PHONES" link at the top, then the "ADD PHONE" link below
that and enter in the proper information for each of the new phone lines.
Here's what we entered for spa2000:
- Phone extension: spa2000
- Dialplan Number: 2000
- Voicemail Box: 2000
- Phone IP address: 10.10.10.17
- Computer IP address: 10.10.9.17
- Server IP: 10.10.10.15
- Login: spa2000
- Password: test
- Status: ACTIVE
- Active Account: Y
- Phone Type: Sipura SPA-2000 line 1
- Full Name: Sipura line 1 test
- Company: TEST
- Picture:
- Protocol: SIP
- for the next phone simply replace 2000 with 2001 in the above example
- now your phones are all all set up in the astguiclient system and you can
use this website to add new phones to be used with astguiclient and monitor
the number of calls people are making.
- click on the "LIST ALL SERVERS" link at the top then click on the
server to modify. Verify that the GMT time zone and all other fields
are what you want them to be. There is a setting(Max VICIDIAL Trunks)
that can be modified to limit the number of VICIDIAL outbound trunks
that will be allowed to use on this server.
**OPTIONAL** For Zap clients you will need to use full Zap Channel name as the
extension on the admin page entry: "1-1" for our Zap phone example
previously. And do not forget to set the protocol on this page to Zap
PHASE 5: ADDING STARTUP ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
1. Make several entries in the rc.local of your system:
- on the command line type:
- vi /etc/rc.d/rc.local
- add the following entries(here's what we used):
# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
# /usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
setterm -blank
setterm -powersave off
setterm -powerdown
### start time server
/usr/local/bin/ntpdate -u 18.145.0.30
/usr/sbin/ntpd
### start up the MySQL server
/usr/local/mysql/bin/mysqld_safe --user=mysql --skip-name-resolve --skip-host-cache &
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### start up the apache web server
/usr/local/apache2/bin/apachectl start
### load digium zaptel 4xT1 drivers into system
# if using Sangoma card, put wanrouter start in place or modprobes
modprobe zaptel
modprobe wct4xxp
/sbin/ztcfg -vvvvvvvvvvvv
### sybsys local login
touch /var/lock/subsys/local
### sleep for 10 seconds before launching Asterisk
sleep 10
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl
- you are done
PHASE 6: ADDING CRONTAB ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
1. Make several entries in the cron of your system:
- on the command line type:
- cd /usr/share/astguiclient
- crontab -e
- add the following entries(here's what we used):
### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug --postal-code-gmt
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/local/bin/ntpdate -u 18.145.0.30 2>/dev/null 1>&2
### VICIDIAL agent time log weekly summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
### remove old recordings more than 7 days old
24 0 * * * /usr/bin/find /var/spool/asterisk/monitor -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
- once your system starts up you can attach to the screen running asterisk by
typing "screen -r <screen>" find which screen by typing "screen -r" and
looking for the lowest screen number. Then to detach again from the screen
while you are in it type 'Ctrl+a' then 'd'
- you are done
PHASE 7: ADDING TEST LEADS TO VICIDIAL AND CONFIGURING A TEST CAMPAIGN AND USERS
First we will add a few test leads to the vicidial_list table so that we can
test our system. There is also an application included with the distribution
that will accept a delimited file of leads placed in the /usr/share/astguiclient/VICIDIAL/LEADS_IN/
directory and load it into the database automatically(VICIDIAL_IN_new_leads_file.pl
[a sample lead file in the proper format is included with this release:
- test_VICIDIAL_lead_file.txt])
If you want to use the lead import script I suggest looking at the code to make
sure it is entering what you want it to. We are not going to go over that
particular script in this document.
Also, there is a web-based lead loader available and is accessible from the
VICIDIAL admin.php web page(click on the "LOAD NEW LEADS" link in the LIST
section at the top of the admin page). To get to this page you must have
permissions in the vicidial_user table(Load Leads set to 1). Instructions on
it's use are included on the page through the help question mark link.
NOTE: in PHP you must have "fileuploads" enabled for this page to work.
NOTE: it is important to have your proper country code in the phone_code field
of your leads so that the GMT offset encodding will properly code the time
zones for your leads. For the USA/Canada/Caribbean this would be 1. For the
UK this is 44 and Mexico is 52 and so on.
Now that the sample leads have been entered, we can go into the VICIDIAL
administration website and set up our campaigns, lists and users.
But first let's make sure that they have the right GMT offset:
run this on the command line:
- /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --postal-code-gmt
3. Enter the astguiclient administration page:
http://10.10.10.15/vicidial/admin.php
(use the username and password created when we entered a record into the
vicidial_users table in SUBPHASE 6.3, In our case this is 6666 and 1234)
NOTE: if you click on the Logout button you must leave the user/pass empty and click OK
- Now that you are logged into the vicidial administration system we can add
new user entries for each of the new users and enter new campaigns and new
lists.
- The first step is to enter your new users, Click on the ADD A NEW USER
and fill in the appropriate information for each now user you want to
add.
- Next, you need to create a new campaign, click on the ADD A NEW
CAMPAIGN link and fill in what you want the campaign to be called as
well as a description
- Next, you need to define a new list, click on the ADD A NEW LIST link
and fill in what you want the list to be called as well as a using the
list ID of the leads that we loaded in the previous step "101" and
select the new campaign from the pull-down menu that we just created.
- Now that you have created your list, make it active by changing active to Y
- now modify your campaign ang change the first status to be called to
NEW and submit. Now your system is ready to dial.
- you are done
PHASE 8: astGUIclient and VICIDIAL WEB CLIENTS
The browser requirements for the web-client interfaces are:
- Firefox 0.9 or greater (Firefox 1.0.7 is the recommended browser)
- Mozilla 1.7 or greater
- Netscape 8 or greater
- Opera 8.5 or greater
- Microsoft Internet Explorer 5.0 or greater (we have noticed some serious
memory leaks in IE5 and IE6 when using this program, they do not occur in
Firefox which is why we recommend it overall.)
To log into this app you will need a login setup in the vicidial_users table
as well as an entry for the phone you are using in the phones table. You will
first get a login prompt for the vicidial login then you will have the phone
login where you enter the Login and Password for that phone entry. From there
the app should display and you will see the MAIN screen with your login
information at the top.
The example web page you would go to on this installation would be:
http://10.10.10.15/agc/astguiclient.php
http://10.10.10.15/agc/vicidial.php
Another thing to note is that you can have the agc folder(with the .php files
in it) copied to multiple web servers, you just need to make sure that the
MySQL database connection works (check the settings in the dbconnect.php file
that is in the agc directory). We have had astguiclient.php running on 3
separate web servers for the same DB server and Asterisk server. This is an
easy way to allow for auto failover and/or redundancy. Also, this client will
work over SSL connections(https) for encrypted communications with the server.
New in astGUIclient release 1.1.7 is multi-language support. multi-language
versions of web-clients and admin pages are available in the LANG_agc.zip and
LANG_www directries and can be copied into your webroot directory.
One more feature that the VICIDIAL web-client offers is the ability to set up
an EXTERNAL phone extension in the astguiclient admin section so that you can
have agents log in to vicidial.php wherever they have access to a phone with
an external phone number and a web browser. To do this follow these steps:
- "ADD PHONE" in the admin.php web page and enter whatever name you want
- For the dialplan number field put in the full digits that you would dial from
the Asterisk server to get to that agent's external phone(with 91 if used)
- For the Protocol select EXTERNAL
- make sure the agent knows the login and password set for this phone entry.
Then the agent will go to the vicidial.php page and enter in their phone
login/pass, their vicidial user/pass/campaign and their phone should ring in a
few seconds, and they are logged in and ready to take calls.
Admin Note: If you want to enable your agents to login with only their user/pass
you can hardcode the phone_login and phone_pass into the query string(URL) and
use a bookmark on their desktop, taking one more step out of their login process
example: http://10.10.10.15/agc/vicidial.php?pl=gs102&pp=test
It is recommended if you are in a call center environment that you would disable
the "Saved Form Information" option in Firefox settings. This is a checkbox in
the Privacy settings under the Options menu.
PHASE 9: VICIDIAL REMOTE AGENTS
With v1.0 of VICIDIAL we have the ability to use a simple web form to give
remote agents a way to receive calls to whatever number they happen to be at,
and they can view/edit call details and see a call log all through a web page
(vdremote.php) or http://10.10.10.15/vicidial/vdremote.php on this installation.
Remote Agents is only recommended for inbound calls because of the extra time
needed to dial a number out to transfer the call to. To set up remote agents,
just go to the vicidial admin.php page and ADD NEW REMOTE AGENTS(Make sure the
userID start also has a user login so they can get to the vdremote page). You
will see that you can set up a remote agent entry to take multiple lines if you
wish meaning that, for example, if you need to send all of your calls to another
location because of a massive snowstorm(and none of your agents showed up at work)
you just log in that remote agent record with say 10 lines and then all of those
calls will be directed to the same number you set up for the remote agent. Then
again you could just get your agents to log in from home if they have a phone
and computer
PHASE 10: You are done with installation
If you have problems and it is not working right(and are NOT celebrating right
now), feel free to take a look at the FAQ for solutions to common installation
errors, read the SCRATCH_INSTALL document, visit the VICIDIAL forum or send an
email to the mailing list:
http://www.eflo.net/VICIDIALforum/index.php
https://lists.sourceforge.net/lists/listinfo/astguiclient-users
Also, check out our weblog: http://astguiclient.blogspot.com/
**** IMPORTANT - In order for vicidial/astguiclient to function correctly please
read the REQUIREMENTS.txt for a minimum requirements list. ***
End-user Manuals for Agents and Managers are available from http://www.eflo.net
PHASE 11: Security Hardening:
You may want to reduce the exposure of some of the elements of VICIDIAL. Here are some examples:
ln -s /dev/null /usr/local/apache2/htdocs/vicidial/project_auth_entries.txt
ln -s /dev/null /usr/local/apache2/htdocs/agc/vicidial_auth_entries.txt
ln -s /dev/null /usr/local/apache2/htdocs/agc/astguiclient_auth_entries.txt
ln -s /dev/null /usr/local/apache2/htdocs/vicidial/admin_changes_log.txt
- Change the WWW writable in the admin.php server settings to "0"
- Change the default admin user "6666" or it's password from the default
- Change the Default secret(password) for the default SIP and IAX accounts that are set up with astGUIclient
- Change the default password for the Asterisk manager connection in manager.conf then change it in the server modification screen
- Change the default password for the mysql cron user in mysql and change it to match in /etc/astguiclient.conf on each server
- Possibly use static IP addresses for the IAX/SIP conf account entries
- Change the default port for Apache in httpd.conf from 80 to something else
- Change the default port for IAX in iax.conf from 4569 to something else
- Change the default control port for SIP in sip.conf from 5060 to something else
- Use a firewall to route access using different port numbers or restricting connection by VPN or set IP addresses
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