842 lines
24 KiB
PHP
842 lines
24 KiB
PHP
<?php
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# AST_DIDstats.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 90601-1443 - First build
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# 100116-0620 - Bug fixes
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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#
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$PHP_AUTH_USER = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select did_id,did_pattern,did_description from vicidial_inbound_dids order by did_pattern;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_patterns[$i] = $row[1];
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$group_names[$i] = $row[2];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: black; background-color: #99FF99}
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.red {color: black; background-color: #FF9999}
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.orange {color: black; background-color: #FFCC99}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>Inbound DIDs Report</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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if ($DB > 0)
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{
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echo "<BR>\n";
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echo "$group_ct|$group_string|$group_SQL\n";
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echo "<BR>\n";
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echo "$shift|$query_date|$end_date\n";
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echo "<BR>\n";
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}
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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echo "<TABLE BORDER=0 CELLPADDING=2 CELLSPACING=2><TR><TD align=center valign=top>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'query_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'end_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "</TD><TD align=center valign=top>\n";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if (ereg("\|$groups[$o]\|",$group_string))
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{echo "<option selected value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
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else
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{echo "<option value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD align=center valign=top>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "<option value=\"DAYTIME\">DAYTIME</option>\n";
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echo "<option value=\"10AM-6PM\">10AM-6PM</option>\n";
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echo "<option value=\"9AM-1AM\">9AM-1AM</option>\n";
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echo "<option value=\"845-1745\">845-1745</option>\n";
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echo "<option value=\"1745-100\">1745-100</option>\n";
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echo "</SELECT>\n";
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echo "</TD><TD align=center valign=top>\n";
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echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3311&did_id=$group[0]\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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echo "</TD></TR></TABLE>\n";
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echo "</FORM>\n";
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echo "<PRE><FONT SIZE=2>";
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if (!$group)
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{
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echo "\n\n";
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echo "PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
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if ($shift == 'AM')
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{
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# $time_BEGIN=$AM_shift_BEGIN;
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# $time_END=$AM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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}
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if ($shift == 'PM')
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{
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# $time_BEGIN=$PM_shift_BEGIN;
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# $time_END=$PM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'DAYTIME')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '10AM-6PM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
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if (strlen($time_END) < 6) {$time_END = "17:59:59";}
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}
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if ($shift == '9AM-1AM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '845-1745')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "17:44:59";}
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}
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if ($shift == '1745-100')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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$SQdate_ARY = explode(' ',$query_date_BEGIN);
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$SQday_ARY = explode('-',$SQdate_ARY[0]);
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$SQtime_ARY = explode(':',$SQdate_ARY[1]);
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$EQdate_ARY = explode(' ',$query_date_END);
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$EQday_ARY = explode('-',$EQdate_ARY[0]);
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$EQtime_ARY = explode(':',$EQdate_ARY[1]);
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$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
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$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
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$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
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$DURATIONsec = ($EQepoch - $SQepoch);
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$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
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if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
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{
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$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
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$query_date_END = date("Y-m-d H:i:s", $EQepoch);
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$DURATIONday++;
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}
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echo "Inbound DID Report $NOW_TIME\n";
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echo "\n";
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echo "Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
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#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
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$d=0;
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while ($d < $DURATIONday)
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{
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$dSQepoch = ($SQepoch + ($d * 86400) );
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$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );
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if ($EQsec < $SQsec)
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{
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$dEQepoch = ($dEQepoch + 86400);
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}
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$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
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$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);
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$d++;
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}
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##########################################################################
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######### CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
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### BUILD HOUR:MIN DISPLAY ARRAY ###
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$i=0;
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$h=4;
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$j=0;
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$Zhour=1;
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$active_time=0;
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$hour = ($SQtime_ARY[0] - 1);
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$startSEC = ($SQsec - 900);
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$endSEC = ($SQsec - 1);
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if ($SQtime_ARY[1] > 14)
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{
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$h=1;
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$hour++;
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if ($hour < 10) {$hour = "0$hour";}
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}
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if ($SQtime_ARY[1] > 29) {$h=2;}
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if ($SQtime_ARY[1] > 44) {$h=3;}
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while ($i < 96)
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{
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$startSEC = ($startSEC + 900);
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$endSEC = ($endSEC + 900);
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$time = ' ';
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if ($h >= 4)
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{
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$hour++;
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if ($Zhour == '00')
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{
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$startSEC=0;
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$endSEC=899;
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}
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$h=0;
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if ($hour < 10) {$hour = "0$hour";}
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$Stime="$hour:00";
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$Etime="$hour:15";
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$time = "+$Stime-$Etime+";
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}
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if ($h == 1)
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{
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$Stime="$hour:15";
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$Etime="$hour:30";
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$time = " $Stime-$Etime ";
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}
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if ($h == 2)
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{
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$Stime="$hour:30";
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$Etime="$hour:45";
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$time = " $Stime-$Etime ";
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}
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if ($h == 3)
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{
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$Zhour=$hour;
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$Zhour++;
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if ($Zhour < 10) {$Zhour = "0$Zhour";}
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if ($Zhour == 24) {$Zhour = "00";}
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$Stime="$hour:45";
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$Etime="$Zhour:00";
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$time = " $Stime-$Etime ";
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if ($Zhour == '00')
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{$hour = ($Zhour - 1);}
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}
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if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or
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( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or
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( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
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{
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$HMdisplay[$j] = $time;
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$HMstart[$j] = $Stime;
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$HMend[$j] = $Etime;
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$HMSepoch[$j] = $startSEC;
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$HMEepoch[$j] = $endSEC;
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$j++;
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}
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$h++;
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$i++;
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}
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$TOTintervals = $j;
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### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
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$stmt="select UNIX_TIMESTAMP(call_date),extension from vicidial_did_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and did_id IN($group_SQL);";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$records_to_grab = mysql_num_rows($rslt);
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$i=0;
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$extension[0]='';
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while ($i < $records_to_grab)
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{
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$row=mysql_fetch_row($rslt);
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$dt[$i] = 0;
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$ut[$i] = ($row[0] - $SQepochDAY);
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$extension[$i] = $row[1];
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while($ut[$i] >= 86400)
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{
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$ut[$i] = ($ut[$i] - 86400);
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$dt[$i]++;
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}
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if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
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{
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$dt[$i] = ($dt[$i] - 1);
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}
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$i++;
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}
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### Find default route
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$default_route='';
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$stmt="select did_route from vicidial_inbound_dids where did_pattern='default';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$Drecords_to_grab = mysql_num_rows($rslt);
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if ($Drecords_to_grab > 0)
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{
|
|
$row=mysql_fetch_row($rslt);
|
|
$default_route = $row[0];
|
|
}
|
|
|
|
###################################################
|
|
### TOTALS DID SUMMARY SECTION ###
|
|
if (strlen($extension[0]) > 0)
|
|
{
|
|
echo "DID Summary:\n";
|
|
echo "+--------------------+--------------------------------+------------+------------+\n";
|
|
echo "| DID | DESCRIPTION | ROUTE | CALLS |\n";
|
|
echo "+--------------------+--------------------------------+------------+------------+\n";
|
|
|
|
|
|
$stats_array = array_group_count($extension, 'desc');
|
|
$stats_array_ct = count($stats_array);
|
|
|
|
$d=0;
|
|
while ($d < $stats_array_ct)
|
|
{
|
|
$stat_description = ' *** default *** ';
|
|
$stat_route = $default_route;
|
|
|
|
$stat_record_array = explode(' ',$stats_array[$d]);
|
|
$stat_count = ($stat_record_array[0] + 0);
|
|
$stat_pattern = $stat_record_array[1];
|
|
|
|
$stmt="select did_description,did_route from vicidial_inbound_dids where did_pattern='$stat_pattern';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$details_to_grab = mysql_num_rows($rslt);
|
|
if ($details_to_grab > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$stat_description = $row[0];
|
|
$stat_route = $row[1];
|
|
}
|
|
|
|
$totCALLS = ($totCALLS + $stat_count);
|
|
$stat_pattern = sprintf("%-18s", $stat_pattern);
|
|
$stat_description = sprintf("%-30s", $stat_description);
|
|
while (strlen($stat_description) > 30) {$stat_description = eregi_replace(".$",'',$stat_description);}
|
|
$stat_route = sprintf("%-10s", $stat_route);
|
|
$stat_count = sprintf("%10s", $stat_count);
|
|
|
|
$stat_pattern = "<a href=\"admin.php?ADD=3311&did_pattern=$stat_pattern\">$stat_pattern</a>";
|
|
|
|
echo "| $stat_pattern | $stat_description | $stat_route | $stat_count |\n";
|
|
$d++;
|
|
}
|
|
|
|
$FtotCALLS = sprintf("%10s", $totCALLS);
|
|
|
|
echo "+--------------------+--------------------------------+------------+------------+\n";
|
|
echo "| TOTALS | $FtotCALLS |\n";
|
|
echo "+------------------------------------------------------------------+------------+\n";
|
|
}
|
|
|
|
|
|
|
|
### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
|
|
$MT[0]='0';
|
|
$totCALLS=0;
|
|
$totCALLSmax=0;
|
|
$totCALLSdate=$MT;
|
|
$qrtCALLS=$MT;
|
|
$qrtCALLSavg=$MT;
|
|
$qrtCALLSmax=$MT;
|
|
$j=0;
|
|
while ($j < $TOTintervals)
|
|
{
|
|
$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
|
|
$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
|
|
$qrtCALLS[$j]=0; $qrtCALLSmax[$j]=0;
|
|
$i=0;
|
|
while ($i < $records_to_grab)
|
|
{
|
|
if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
|
|
{
|
|
$totCALLS++;
|
|
$qrtCALLS[$j]++;
|
|
$dtt = $dt[$i];
|
|
$totCALLSdate[$dtt]++;
|
|
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
|
|
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
|
|
|
|
if ($qs[$i] == 0) {$hd__0[$j]++;}
|
|
if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
|
|
if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
|
|
if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
|
|
if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
|
|
if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
|
|
if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
|
|
if ($qs[$i] > 120) {$hd121[$j]++;}
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
$j++;
|
|
}
|
|
|
|
|
|
|
|
|
|
###################################################
|
|
### TOTALS DATE SUMMARY SECTION ###
|
|
echo "\nDate Summary:\n";
|
|
echo "+-------------------------------------------+--------+\n";
|
|
echo "| SHIFT | |\n";
|
|
echo "| DATE-TIME RANGE | CALLS |\n";
|
|
echo "+-------------------------------------------+--------+\n";
|
|
|
|
$d=0;
|
|
while ($d < $DURATIONday)
|
|
{
|
|
if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
|
|
|
|
if ($totCALLSsecDATE[$d] > 0)
|
|
{
|
|
$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
|
|
|
|
$totTIME_M = ($totCALLSsecDATE[$d] / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%8s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavgDATE[$d] = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
|
|
if ($totCALLSdate[$d] < 1)
|
|
{$totCALLSdate[$d]='';}
|
|
$totCALLSdate[$d] = sprintf("%6s", $totCALLSdate[$d]);
|
|
|
|
echo "| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] |\n";
|
|
$d++;
|
|
}
|
|
|
|
$FtotCALLS = sprintf("%6s", $totCALLS);
|
|
|
|
echo "+-------------------------------------------+--------+\n";
|
|
echo "| TOTALS | $FtotCALLS |\n";
|
|
echo "+-------------------------------------------+--------+\n";
|
|
|
|
|
|
## FORMAT OUTPUT ##
|
|
$i=0;
|
|
$hi_hour_count=0;
|
|
$hi_hold_count=0;
|
|
|
|
while ($i < $TOTintervals)
|
|
{
|
|
if ($qrtCALLS[$i] > 0)
|
|
{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
|
|
|
|
if ($qrtCALLS[$i] > $hi_hour_count)
|
|
{$hi_hour_count = $qrtCALLS[$i];}
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{$hour_multiplier = (70 / $hi_hour_count);}
|
|
if ($hi_hold_count < 1)
|
|
{$hold_multiplier = 0;}
|
|
else
|
|
{$hold_multiplier = (70 / $hi_hold_count);}
|
|
|
|
|
|
|
|
|
|
###################################################################
|
|
######### HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####
|
|
|
|
echo "\n";
|
|
echo "---------- HOLD TIME, CALL AND DROP STATS\n";
|
|
|
|
echo "<FONT SIZE=0>";
|
|
|
|
echo "<!-- HICOUNT CALLS: $hi_hour_count|$hour_multiplier -->";
|
|
echo "<!-- HICOUNT HOLD: $hi_hold_count|$hold_multiplier -->\n";
|
|
echo "GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";
|
|
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 72)
|
|
{
|
|
if ( ($k < 1) or ($hour_multiplier <= 0) )
|
|
{$scale_num = 70;}
|
|
else
|
|
{
|
|
$TMPscale_num=(73 / $hour_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$call_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
$k=1;
|
|
$Mk=0;
|
|
$hold_scale = '0';
|
|
while ($k <= 72)
|
|
{
|
|
if ( ($k < 1) or ($hold_multiplier <= 0) )
|
|
{$scale_num = 70;}
|
|
else
|
|
{
|
|
$TMPscale_num=(73 / $hold_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hold_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$hold_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$hold_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$hold_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
|
|
echo "| TIME | CALLS HANDLED | |\n";
|
|
echo "| 15 MIN INT |$call_scale| TOTAL |\n";
|
|
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
|
|
|
|
$i=0;
|
|
while ($i < $TOTintervals)
|
|
{
|
|
$char_counter=0;
|
|
### BEGIN HOLD TIME TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count > 0) {$no_lines_yet=0;}
|
|
|
|
$Gavg_hold = $qrtQUEUEavg[$i];
|
|
if ($Gavg_hold < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
echo "|$HMdisplay[$i]|";
|
|
# $k=0; while ($k <= 22) {echo " "; $k++;}
|
|
# echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$no_lines_yet=0;
|
|
$Xavg_hold = ($Gavg_hold * $hold_multiplier);
|
|
$Yavg_hold = (19 - $Xavg_hold);
|
|
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
|
|
# echo "|$HMdisplay[$i]|<SPAN class=\"orange\">";
|
|
echo "|$HMdisplay[$i]|";
|
|
# $k=0; while ($k <= $Xavg_hold) {echo "*"; $k++; $char_counter++;}
|
|
# if ($char_counter >= 22) {echo "H</SPAN>"; $char_counter++;}
|
|
# else {echo "*H</SPAN>"; $char_counter++; $char_counter++;}
|
|
# $k=0; while ($k <= $Yavg_hold) {echo " "; $k++; $char_counter++;}
|
|
# while ($char_counter <= 22) {echo " "; $char_counter++;}
|
|
# echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
}
|
|
### END HOLD TIME TOTALS GRAPH ###
|
|
|
|
$char_counter=0;
|
|
### BEGIN CALLS TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
# echo " |";
|
|
$k=0; while ($k <= 72) {echo " "; $k++;}
|
|
echo "| $qrtCALLS[$i] |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (69 - $Xhour_count);
|
|
|
|
$Gdrop_count = $qrtDROPS[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
|
|
echo "<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
if ($char_counter > 71) {echo "C</SPAN>"; $char_counter++;}
|
|
else {echo "*C</SPAN>"; $char_counter++; $char_counter++;}
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 72) {echo " "; $char_counter++;}
|
|
echo "| $qrtCALLS[$i] |\n";
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
$qrtDROPS[$i] = sprintf("%5s", $qrtDROPS[$i]);
|
|
|
|
echo "<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "C</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 72) {echo " "; $char_counter++;}
|
|
|
|
echo "| $qrtCALLS[$i] |\n";
|
|
}
|
|
}
|
|
### END CALLS TOTALS GRAPH ###
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
|
|
else
|
|
{$totQUEUEavgRAW = 0;}
|
|
$totQUEUEavg = sprintf("%5s", $totQUEUEavg);
|
|
while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
|
|
$totQUEUEmax = sprintf("%5s", $totQUEUEmax);
|
|
while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
|
|
$totDROPS = sprintf("%5s", $totDROPS);
|
|
$totCALLS = sprintf("%5s", $totCALLS);
|
|
|
|
|
|
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
|
|
echo "| TOTAL | | $totCALLS |\n";
|
|
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\nRun Time: $RUNtime seconds\n";
|
|
}
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|