1112 lines
46 KiB
PHP
1112 lines
46 KiB
PHP
<?php
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# alt_display.php
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#
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# Copyright (C) 2026 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed to display agent screen information outside of the agent screen
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# To use this script, you must set the options.php setting $alt_display_enabled = '1';
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#
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# required variables:
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# - $user
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#
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# Available ACTIONs:
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# - top_panel = static agent dashboard
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# - top_panel_realtime = agent dashboard reloading every second
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# - agent_status = data-only compressed details for logged-in agent status
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# - notification_data = data-only, designed to check for and send ALT_DISPLAY recipient notification data only for this agent for outside display
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#
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# CHANGELOG:
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# 200827-1157 - First build
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# 200920-0906 - Added agent-lag-time to agent_status action
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# 201026-1504 - Fix for LIVE call issue in top_panel
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# 210426-0138 - Added calls_inqueue_count_ campaign settings options, and calls_in_queue_option=CAMPAIGN setting
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# 210428-2156 - Added calls_in_queue_display setting
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# 210616-1907 - Added optional CORS support, see options.php for details
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# 220220-0940 - Added allow_web_debug system setting
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# 231214-0912 - Added notification_data action
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# 240320-1047 - Added input filtering for error output
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# 240805-0121 - Updates to notification_data function
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# 260303-0729 - Code updates for PHP8 compatibility
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#
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$version = '2.14-11';
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$build = '260303-0729';
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$php_script = 'alt_display.php';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=11;
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$one_mysql_log=0;
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$DB=0;
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$VD_login=0;
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$SSagent_debug_logging=0;
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$pause_to_code_jump=0;
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$startMS = microtime();
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$STACKED_left=80;
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require_once("dbconnect_mysqli.php");
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require_once("functions.php");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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else {$user="";}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
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elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
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if (isset($_GET["calls_in_queue_option"])) {$calls_in_queue_option=$_GET["calls_in_queue_option"];}
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elseif (isset($_POST["calls_in_queue_option"])) {$calls_in_queue_option=$_POST["calls_in_queue_option"];}
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else {$calls_in_queue_option="";}
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if (isset($_GET["calls_in_queue_display"])) {$calls_in_queue_display=$_GET["calls_in_queue_display"];}
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elseif (isset($_POST["calls_in_queue_display"])) {$calls_in_queue_display=$_POST["calls_in_queue_display"];}
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else {$calls_in_queue_display="";}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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else {$server_ip="";}
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if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];}
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elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];}
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else {$session_name="";}
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# default optional vars if not set
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if (!isset($stage)) {$stage="default";}
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if (!isset($ACTION)) {$ACTION="top_panel";}
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# for vicidial_ajax_log
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if (!isset($lead_id)) {$lead_id=0;}
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$user = preg_replace("/\'|\"|\\\\|;/","",$user);
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# Commented out vars moved further down
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# $stage = preg_replace("/[^-_0-9a-zA-Z]/","",$stage);
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# $ACTION = preg_replace('/[^-_0-9a-zA-Z]/','',$ACTION);
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$lead_id = preg_replace('/[^0-9]/', '', $lead_id);
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# $calls_in_queue_option = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_option);
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# $calls_in_queue_display = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_display);
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$session_name = preg_replace('/[^-\.\:\_0-9a-zA-Z]/','',$session_name);
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$server_ip = preg_replace('/[^-\.\:\_0-9a-zA-Z]/','',$server_ip);
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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$alt_display_enabled = '0'; # set to 1 to allow the alt_display.php script to be used
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# if options file exists, use the override values for the above variables
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# see the options-example.php file for more information
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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$alt_display_enabled=1; $user="6666";
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if ($alt_display_enabled < 1)
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{
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$user = preg_replace('/[^-_0-9\p{L}]/u','',$user);
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echo "ERROR: Alt Display script disabled: |$user|$alt_display_enabled|\n";
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exit;
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}
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if (strlen($user) < 1)
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{
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$user = preg_replace('/[^-_0-9\p{L}]/u','',$user);
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echo "ERROR: user not defined: |$user|\n";
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exit;
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}
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$txt = '.txt';
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$SQLdate = $NOW_TIME;
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$CIDdate = date("mdHis");
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$ENTRYdate = date("YmdHis");
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$MT[0]='';
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$agents='@agents';
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$US='_';
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while (strlen($CIDdate) > 9) {$CIDdate = substr("$CIDdate", 1);}
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$check_time = ($StarTtime - 86400);
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$secX = date("U");
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$epoch = $secX;
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$hour = date("H");
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$min = date("i");
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$sec = date("s");
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$mon = date("m");
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$mday = date("d");
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$year = date("Y");
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$isdst = date("I");
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$Shour = date("H");
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$Smin = date("i");
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$Ssec = date("s");
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$Smon = date("m");
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$Smday = date("d");
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$Syear = date("Y");
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### Grab Server GMT value from the database
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$stmt="SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09001',$user,$server_ip,$session_name,$one_mysql_log);}
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$gmt_recs = mysqli_num_rows($rslt);
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if ($gmt_recs > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$DBSERVER_GMT = $row[0];
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if (strlen($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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if ($isdst) {$SERVER_GMT++;}
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}
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else
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{
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$SERVER_GMT = date("O");
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$SERVER_GMT = preg_replace("/\+/i","",$SERVER_GMT);
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$SERVER_GMT = ($SERVER_GMT + 0);
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$SERVER_GMT = ($SERVER_GMT / 100);
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}
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$LOCAL_GMT_OFF = $SERVER_GMT;
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$LOCAL_GMT_OFF_STD = $SERVER_GMT;
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,agent_debug_logging,default_language,active_modules,allow_chats,default_phone_code,user_new_lead_limit,sip_event_logging,call_quota_lead_ranking,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09002',$user,$server_ip,$session_name,$one_mysql_log);}
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#if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$timeclock_end_of_day = $row[1];
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$agentonly_callback_campaign_lock = $row[2];
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$alt_log_server_ip = $row[3];
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$alt_log_dbname = $row[4];
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$alt_log_login = $row[5];
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$alt_log_pass = $row[6];
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$tables_use_alt_log_db = $row[7];
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$qc_features_active = $row[8];
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$allow_emails = $row[9];
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$callback_time_24hour = $row[10];
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$SSenable_languages = $row[11];
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$SSlanguage_method = $row[12];
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$SSagent_debug_logging = $row[13];
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$SSdefault_language = $row[14];
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$active_modules = $row[15];
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$allow_chats = $row[16];
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$default_phone_code = $row[17];
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$SSuser_new_lead_limit = $row[18];
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$SSsip_event_logging = $row[19];
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$SScall_quota_lead_ranking = $row[20];
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$SSallow_web_debug = $row[21];
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}
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if ($SSallow_web_debug < 1 || !isset($DB)) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$user=preg_replace("/[^-_0-9a-zA-Z]/","",$user);
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# $pass=preg_replace("/[^-\.\+\/\=_0-9a-zA-Z]/","",$pass);
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$DB = preg_replace('/[^-_0-9a-zA-Z]/','',$DB);
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$stage = preg_replace("/[^-_0-9a-zA-Z]/","",$stage);
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$ACTION = preg_replace('/[^-_0-9a-zA-Z]/','',$ACTION);
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$calls_in_queue_option = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_option);
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$calls_in_queue_display = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_display);
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}
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else
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{
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$user = preg_replace('/[^-_0-9\p{L}]/u','',$user);
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# $pass = preg_replace('/[^-\.\+\/\=_0-9\p{L}]/u','',$pass);
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$DB = preg_replace('/[^-_0-9\p{L}]/u','',$DB);
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$stage = preg_replace("/[^-_0-9\p{L}]/u","",$stage);
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$ACTION = preg_replace('/[^-_0-9\p{L}]/u','',$ACTION);
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$calls_in_queue_option = preg_replace('/[^-_0-9\p{L}]/u','',$calls_in_queue_option);
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$calls_in_queue_display = preg_replace('/[^-_0-9\p{L}]/u','',$calls_in_queue_display);
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}
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if (strlen($SSagent_debug_logging) > 1)
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{
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if ($SSagent_debug_logging == "$user")
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{$SSagent_debug_logging=1;}
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else
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{$SSagent_debug_logging=0;}
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}
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$VUselected_language = $SSdefault_language;
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$VUuser_new_lead_limit='-1';
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$stmt="SELECT selected_language from vicidial_users where user='$user';";
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if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09003',$user,$server_ip,$session_name,$one_mysql_log);}
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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else
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{
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echo _QXZ("ERROR: user does not exist").": |$user|\n";
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exit;
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}
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if ($DB > 0)
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user -->\n";
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echo "<title>"._QXZ("Alt Agent Display Script");
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### top_panel - shows a static display of the top panel dashboard for the agent
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################################################################################
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if ($ACTION == 'top_panel')
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{
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$live_call = 'NONE';
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$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id from vicidial_live_agents where user='$user';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09004',$user,$server_ip,$session_name,$one_mysql_log);}
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$cl_user_ct = mysqli_num_rows($rslt);
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if ($cl_user_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VLAserver_ip = $row[0];
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$VLAstatus = $row[1];
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$VLAlead_id = $row[2];
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$VLAcampaign_id = $row[3];
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$VLAcallerid = $row[4];
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$VLAlast_update_time = $row[5];
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$VLAcloser_campaigns = $row[6];
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$VLAcalls_today = $row[7];
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$VLApause_code = $row[8];
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$VLAlast_call_time_epoch = $row[9];
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$VLAlast_state_change_epoch = $row[10];
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$VLApreview_lead_id = ($row[11] + 0);
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if ($VLAstatus == 'INCALL') {$live_call = 'DEAD';}
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if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$live_call = 'PREVIEW';}
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}
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else
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{
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echo _QXZ("ERROR: user is not logged in").": $user\n";
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exit;
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}
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### BEGIN Live Call Display section ###
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if (strlen($VLAcallerid) > 5)
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{
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$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09005',$user,$server_ip,$session_name,$one_mysql_log);}
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$cl_calls_ct = mysqli_num_rows($rslt);
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if ($cl_calls_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VACserver_ip = $row[0];
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$VACstatus = $row[1];
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$VAClead_id = $row[2];
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$VACcampaign_id = $row[3];
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$VACcallerid = $row[4];
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$VACcall_time = $row[5];
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$VACcall_type = $row[6];
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$VACcalls_today = $row[7];
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$VACcall_time_epoch = $row[8];
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$live_call = 'LIVE';
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}
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}
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if ( ($live_call != 'NONE') and ($live_call != 'PREVIEW') )
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{
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if ($live_call == 'LIVE')
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{
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echo "<font color=\"green\" size=2 face=\"arial,helvetica\"><b>"._QXZ("LIVE CALL")."</font></b> \n";
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$call_length = ($StarTtime - $VLAlast_state_change_epoch);
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$minutes = floor($call_length / 60);
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$seconds = $call_length - ($minutes * 60);
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$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
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echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Timer").": $CLtime</font> \n";
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$stage = "LIVE $CLtime";
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$STACKED_left = ($STACKED_left + 140);
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}
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if ($live_call == 'DEAD')
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{
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echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("DEAD CALL")."</font></b> \n";
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$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
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$minutes = floor($call_length / 60);
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$seconds = $call_length - ($minutes * 60);
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$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
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$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
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$minutes = floor($hangup_length / 60);
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$seconds = $hangup_length - ($minutes * 60);
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$HUtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
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echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Time").": $CLtime</font> \n";
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echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Dead Timer").": $HUtime</font> \n";
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$stage = "DEAD $CLtime $HUtime";
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$STACKED_left = ($STACKED_left + 230);
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}
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}
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else
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{
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if ($live_call == 'PREVIEW')
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{
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echo "<font color=\"gold\" size=2 face=\"arial,helvetica\"><b>"._QXZ("PREVIEW")."</font></b> \n";
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$stage = "PREVIEW";
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}
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else
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{
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echo "<font color=\"grey\" size=2 face=\"arial,helvetica\"><b>"._QXZ("NO CALL")."</font></b> \n";
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$stage = "NONE";
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}
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}
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### END Live Call Display section ###
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### BEGIN Calls in Queue section ###
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$CIQcount=0;
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$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
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$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
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if (preg_match('/AGENTDIRECT/i', $AccampSQL))
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{
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$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
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$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
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}
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### BEGIN check for calls_inqueue_count_ settings containers and calculate calls in queue ###
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$RingCallsOne='';
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$RingCallsTwo='';
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$Acampaign = $VLAcampaign_id;
|
|
if ($calls_in_queue_option == 'CAMPAIGN')
|
|
{
|
|
$calls_inqueue_count_one='';
|
|
$calls_inqueue_count_two='';
|
|
$stmt = "SELECT calls_inqueue_count_one,calls_inqueue_count_two FROM vicidial_campaigns where campaign_id='$Acampaign';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vcc_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vcc_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$calls_inqueue_count_one = $row[0];
|
|
$calls_inqueue_count_two = $row[1];
|
|
}
|
|
|
|
if ( ( ($calls_inqueue_count_one != '') and ($calls_inqueue_count_one != 'DISABLED') ) or ( ($calls_inqueue_count_two != '') and ($calls_inqueue_count_two != 'DISABLED') ) )
|
|
{
|
|
# gather calls_inqueue_count_one settings container
|
|
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_one';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$SCinfo_ct = mysqli_num_rows($rslt);
|
|
if ($SCinfo_ct > 0)
|
|
{
|
|
$calls_inqueue_count_one_heading='';
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SAcontainer_entry = $row[0];
|
|
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
|
|
$calls_inqueue_count_one_settings = explode("\n",$SAcontainer_entry);
|
|
$calls_inqueue_count_one_settings_ct = count($calls_inqueue_count_one_settings);
|
|
$calls_inqueue_count_one_output='';
|
|
$calls_inqueue_count_one_groups_SQL='';
|
|
$except_container_id_output='';
|
|
$cic_excpt_stmt='';
|
|
$sea=0;
|
|
while ($calls_inqueue_count_one_settings_ct >= $sea)
|
|
{
|
|
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_one_settings[$sea]))
|
|
{
|
|
$calls_inqueue_count_one_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_one_settings[$sea]);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/^;/",$calls_inqueue_count_one_settings[$sea])) and (strlen($calls_inqueue_count_one_settings[$sea]) > 0) )
|
|
{
|
|
$cic_one_stmt='';
|
|
if ($calls_inqueue_count_one_settings[$sea] == '--ALL-CALLS--')
|
|
{
|
|
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
|
|
{
|
|
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
|
|
{
|
|
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
|
|
}
|
|
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
|
|
{
|
|
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_one_settings[$sea]))
|
|
{
|
|
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_one_settings[$sea]);
|
|
|
|
# BEGIN gather EXCEPTION settings container
|
|
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "EX|$stmt\n";}
|
|
$SCinfo_ct = mysqli_num_rows($rslt);
|
|
if ($SCinfo_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SAcontainer_entry = $row[0];
|
|
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
|
|
$except_container_id_settings = explode("\n",$SAcontainer_entry);
|
|
$except_container_id_settings_ct = count($except_container_id_settings);
|
|
$except_container_id_groups_SQL='';
|
|
$seaEX=0;
|
|
while ($except_container_id_settings_ct >= $seaEX)
|
|
{
|
|
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
|
|
{
|
|
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
|
|
}
|
|
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
if (strlen($cic_excpt_stmt) < 10)
|
|
{
|
|
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
|
|
if (strlen($except_container_id_settings[$seaEX]) > 0)
|
|
{
|
|
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
|
|
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$seaEX++;
|
|
}
|
|
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
|
|
{
|
|
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
|
|
}
|
|
}
|
|
# END gather EXCEPTION settings container
|
|
}
|
|
if (strlen($cic_one_stmt) < 10)
|
|
{
|
|
$calls_inqueue_count_one_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_one_settings[$sea]);
|
|
if (strlen($calls_inqueue_count_one_settings[$sea]) > 0)
|
|
{
|
|
if (strlen($calls_inqueue_count_one_groups_SQL) > 1) {$calls_inqueue_count_one_groups_SQL .= ",";}
|
|
$calls_inqueue_count_one_groups_SQL .= "'$calls_inqueue_count_one_settings[$sea]'";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$sea++;
|
|
}
|
|
if ( (strlen($cic_one_stmt) < 10) and (strlen($calls_inqueue_count_one_groups_SQL) > 2) )
|
|
{
|
|
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_one_groups_SQL)) $ADsql)";
|
|
}
|
|
if (strlen($cic_one_stmt) > 10)
|
|
{
|
|
$TEMPcic_one_stmt = "SELECT count(*) $cic_one_stmt $cic_excpt_stmt;";
|
|
if ($DB) {echo "CIC ONE|$TEMPcic_one_stmt|\n";}
|
|
$rslt=mysql_to_mysqli($TEMPcic_one_stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$TEMPcic_one_stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$RingCallsOne=$row[0];
|
|
|
|
if ($RingCallsOne > 0)
|
|
{
|
|
$stage .= " Waiting $RingCallsOne";
|
|
$RingCallsOne = "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>$calls_inqueue_count_one_heading: $RingCallsOne</font></b> \n";
|
|
|
|
### grab time of oldest call waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT UNIX_TIMESTAMP(call_time) $cic_one_stmt $cic_excpt_stmt order by call_time limit 1;";
|
|
if ($DB) {echo "CIC ONETIME|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcall_time_epoch = $row[0];
|
|
|
|
$wait_length = ($StarTtime - $CIQcall_time_epoch);
|
|
$minutes = floor($wait_length / 60);
|
|
$seconds = $wait_length - ($minutes * 60);
|
|
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
|
|
|
|
$RingCallsOne .= "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> \n";
|
|
$stage .= " $WLtime";
|
|
}
|
|
}
|
|
else
|
|
{$RingCallsOne = "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> $calls_inqueue_count_one_heading: 0</font></b> \n";}
|
|
}
|
|
}
|
|
|
|
# gather calls_inqueue_count_two settings container
|
|
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_two';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$SCinfo_ct = mysqli_num_rows($rslt);
|
|
if ($SCinfo_ct > 0)
|
|
{
|
|
$calls_inqueue_count_two_heading='';
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SAcontainer_entry = $row[0];
|
|
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
|
|
$calls_inqueue_count_two_settings = explode("\n",$SAcontainer_entry);
|
|
$calls_inqueue_count_two_settings_ct = count($calls_inqueue_count_two_settings);
|
|
$calls_inqueue_count_two_output='';
|
|
$calls_inqueue_count_two_groups_SQL='';
|
|
$except_container_id_output='';
|
|
$cic_excpt_stmt='';
|
|
$sea=0;
|
|
while ($calls_inqueue_count_two_settings_ct >= $sea)
|
|
{
|
|
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_two_settings[$sea]))
|
|
{
|
|
$calls_inqueue_count_two_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_two_settings[$sea]);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/^;/",$calls_inqueue_count_two_settings[$sea])) and (strlen($calls_inqueue_count_two_settings[$sea]) > 0) )
|
|
{
|
|
$cic_two_stmt='';
|
|
if ($calls_inqueue_count_two_settings[$sea] == '--ALL-CALLS--')
|
|
{
|
|
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
|
|
{
|
|
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
|
|
{
|
|
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
|
|
}
|
|
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
|
|
{
|
|
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
|
|
}
|
|
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_two_settings[$sea]))
|
|
{
|
|
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_two_settings[$sea]);
|
|
|
|
# BEGIN gather EXCEPTION settings container
|
|
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
|
|
if ($DB) {echo "EX|$stmt\n";}
|
|
$SCinfo_ct = mysqli_num_rows($rslt);
|
|
if ($SCinfo_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SAcontainer_entry = $row[0];
|
|
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
|
|
$except_container_id_settings = explode("\n",$SAcontainer_entry);
|
|
$except_container_id_settings_ct = count($except_container_id_settings);
|
|
$except_container_id_groups_SQL='';
|
|
$seaEX=0;
|
|
while ($except_container_id_settings_ct >= $seaEX)
|
|
{
|
|
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
|
|
{
|
|
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
|
|
}
|
|
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
|
|
{
|
|
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
|
|
}
|
|
if (strlen($cic_excpt_stmt) < 10)
|
|
{
|
|
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
|
|
if (strlen($except_container_id_settings[$seaEX]) > 0)
|
|
{
|
|
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
|
|
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$seaEX++;
|
|
}
|
|
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
|
|
{
|
|
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
|
|
}
|
|
}
|
|
# END gather EXCEPTION settings container
|
|
}
|
|
if (strlen($cic_two_stmt) < 10)
|
|
{
|
|
$calls_inqueue_count_two_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_two_settings[$sea]);
|
|
if (strlen($calls_inqueue_count_two_settings[$sea]) > 0)
|
|
{
|
|
if (strlen($calls_inqueue_count_two_groups_SQL) > 1) {$calls_inqueue_count_two_groups_SQL .= ",";}
|
|
$calls_inqueue_count_two_groups_SQL .= "'$calls_inqueue_count_two_settings[$sea]'";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$sea++;
|
|
}
|
|
if ( (strlen($cic_two_stmt) < 10) and (strlen($calls_inqueue_count_two_groups_SQL) > 2) )
|
|
{
|
|
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_two_groups_SQL)) $ADsql)";
|
|
}
|
|
if (strlen($cic_two_stmt) > 10)
|
|
{
|
|
$TEMPcic_two_stmt = "SELECT count(*) $cic_two_stmt $cic_excpt_stmt;";
|
|
if ($DB) {echo "CIC TWO|$TEMPcic_two_stmt|\n";}
|
|
$rslt=mysql_to_mysqli($TEMPcic_two_stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$TEMPcic_two_stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$RingCallsTwo=$row[0];
|
|
|
|
if ($RingCallsTwo > 0)
|
|
{
|
|
$stage .= " Waiting $RingCallsTwo";
|
|
$RingCallsTwo = "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>$calls_inqueue_count_two_heading: $RingCallsTwo</font></b> \n";
|
|
|
|
### grab time of oldest call waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT UNIX_TIMESTAMP(call_time) $cic_two_stmt $cic_excpt_stmt order by call_time limit 1;";
|
|
if ($DB) {echo "CIC TWOTIME|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcall_time_epoch = $row[0];
|
|
|
|
$wait_length = ($StarTtime - $CIQcall_time_epoch);
|
|
$minutes = floor($wait_length / 60);
|
|
$seconds = $wait_length - ($minutes * 60);
|
|
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
|
|
|
|
$RingCallsTwo .= "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> \n";
|
|
$stage .= " $WLtime";
|
|
}
|
|
}
|
|
else
|
|
{$RingCallsTwo = "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> $calls_inqueue_count_two_heading: 0</font></b> \n";}
|
|
}
|
|
}
|
|
if ( (strlen($RingCallsOne) > 10) or (strlen($RingCallsTwo) > 10) )
|
|
{
|
|
if ( (strlen($RingCallsOne) > 10) and (strlen($RingCallsTwo) > 10) )
|
|
{
|
|
if ($calls_in_queue_display == 'STACKED')
|
|
{
|
|
echo " ";
|
|
echo "<span style=\"position:absolute;left:".$STACKED_left."px;top:0px;z-index:100;\" id=\"CallsInQueue1\">$RingCallsOne</span>";
|
|
echo "<span style=\"position:absolute;left:".$STACKED_left."px;top:12px;z-index:101;\" id=\"CallsInQueue2\">$RingCallsTwo</span>";
|
|
}
|
|
else
|
|
{echo "$RingCallsOne $RingCallsTwo";}
|
|
}
|
|
else
|
|
{echo "$RingCallsOne$RingCallsTwo";}
|
|
}
|
|
}
|
|
}
|
|
### END check for calls_inqueue_count_ settings containers and calculate calls in queue ###
|
|
if ( (strlen($RingCallsOne) < 10) and (strlen($RingCallsTwo) < 10) )
|
|
{
|
|
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09006',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcount = $row[0];
|
|
}
|
|
|
|
if ($CIQcount > 0)
|
|
{
|
|
echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("Calls Waiting").": $CIQcount</font></b> \n";
|
|
$stage .= " Waiting $CIQcount";
|
|
|
|
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09007',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcall_time_epoch = $row[0];
|
|
|
|
$wait_length = ($StarTtime - $CIQcall_time_epoch);
|
|
$minutes = floor($wait_length / 60);
|
|
$seconds = $wait_length - ($minutes * 60);
|
|
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
|
|
|
|
echo "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> \n";
|
|
$stage .= " $WLtime";
|
|
}
|
|
}
|
|
else
|
|
{echo "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> "._QXZ("no calls waiting")."</font></b> \n";}
|
|
}
|
|
### END Calls in Queue section ###
|
|
|
|
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END top_panel - shows a static display of the top panel dashboard for the agent
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### top_panel_realtime - constant refresh of the top_panel dashboard every second
|
|
################################################################################
|
|
if ($ACTION == 'top_panel_realtime')
|
|
{
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
# echo "<link href='https://fonts.googleapis.com/css?family=Open+Sans' rel='stylesheet' type='text/css'>\n";
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo "<TITLE>"._QXZ("Agent Screen Dashboard Realtime")."</TITLE>\n";
|
|
?>
|
|
<STYLE type="text/css">
|
|
body,table,tr,th,td
|
|
{
|
|
font-family: 'Arial', Sans-Serif;
|
|
}
|
|
</STYLE>
|
|
|
|
<script language="Javascript">
|
|
|
|
var self_url = '<?php echo $PHP_SELF ?>';
|
|
var top_panel_content='';
|
|
|
|
function begin_realtime()
|
|
{
|
|
// AJAX code to gather the top_panel content every X seconds and update the screen
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
top_panel_query = "user=<?php echo $user ?>&ACTION=top_panel&calls_in_queue_option=<?php echo $calls_in_queue_option ?>&calls_in_queue_display=<?php echo $calls_in_queue_display ?>";
|
|
xmlhttp.open('POST', 'alt_display.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(top_panel_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
top_panel_content = xmlhttp.responseText;
|
|
// alert(top_panel_query);
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("top_panel_span").innerHTML = top_panel_content;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
setTimeout(begin_realtime, 1000);
|
|
}
|
|
</script>
|
|
</head>
|
|
<?php
|
|
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0 onload=\"begin_realtime()\">\n";
|
|
echo "<span id='top_panel_span'><font color=\"lightgrey\" face=\"Arial\" size=2>loading...</font></span>\n";
|
|
echo "</BODY></html>\n";
|
|
|
|
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END top_panel_realtime - constant refresh of the top_panel dashboard every second
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### agent_status - data-only compressed details for logged-in agent status
|
|
### will output these fields: agent-status|call-time|dead_time|pause-code|calls-today|calls-waiting|waiting-time|agent-lag-time
|
|
### example: PAUSED|0|0|BREAK|12|0|0|1
|
|
################################################################################
|
|
if ($ACTION == 'agent_status')
|
|
{
|
|
$agent_status = 'NONE';
|
|
$call_length=0;
|
|
$hangup_length=0;
|
|
$CIQcount=0;
|
|
$wait_length=0;
|
|
|
|
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id,pause_code,UNIX_TIMESTAMP(last_update_time) from vicidial_live_agents where user='$user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09008',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_user_ct = mysqli_num_rows($rslt);
|
|
if ($cl_user_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAserver_ip = $row[0];
|
|
$VLAstatus = $row[1];
|
|
$VLAlead_id = $row[2];
|
|
$VLAcampaign_id = $row[3];
|
|
$VLAcallerid = $row[4];
|
|
$VLAlast_update_time = $row[5];
|
|
$VLAcloser_campaigns = $row[6];
|
|
$VLAcalls_today = $row[7];
|
|
$VLApause_code = $row[8];
|
|
$VLAlast_call_time_epoch = $row[9];
|
|
$VLAlast_state_change_epoch = $row[10];
|
|
$VLApreview_lead_id = ($row[11] + 0);
|
|
$VLApause_code = $row[12];
|
|
$VLAlast_update_time_epoch = $row[13];
|
|
if ( ($VLAstatus == 'INCALL') or ($VLAstatus == 'QUEUE') or ($VLAstatus == 'MQUEUE') ) {$agent_status = 'DEAD';}
|
|
if ( ($VLAstatus == 'PAUSED') and ($VLAlead_id > 0) ) {$agent_status = 'DISPO';}
|
|
if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$agent_status = 'PREVIEW';}
|
|
if ( ($VLAstatus == 'PAUSED') and ($VLApause_code == 'LAGGED') ) {$agent_status = 'LAGGED';}
|
|
if ( ($VLAstatus == 'PAUSED') and ($agent_status == 'NONE') ) {$agent_status = 'PAUSED';}
|
|
if ($VLAstatus == 'READY') {$agent_status = 'READY';}
|
|
if ($VLAstatus == 'CLOSER') {$agent_status = 'CLOSER';}
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("ERROR: user is not logged in").": $user\n";
|
|
$stage = "user is not logged in";
|
|
exit;
|
|
}
|
|
|
|
if (strlen($VLAcallerid) > 15)
|
|
{
|
|
### BEGIN Live Call Display section ###
|
|
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09009',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VACserver_ip = $row[0];
|
|
$VACstatus = $row[1];
|
|
$VAClead_id = $row[2];
|
|
$VACcampaign_id = $row[3];
|
|
$VACcallerid = $row[4];
|
|
$VACcall_time = $row[5];
|
|
$VACcall_type = $row[6];
|
|
$VACcalls_today = $row[7];
|
|
$VACcall_time_epoch = $row[8];
|
|
$agent_status = 'LIVE';
|
|
}
|
|
|
|
if ( ($agent_status != 'NONE') and ($agent_status != 'PREVIEW') )
|
|
{
|
|
if ($agent_status == 'LIVE')
|
|
{
|
|
$call_length = ($StarTtime - $VLAlast_state_change_epoch);
|
|
}
|
|
if ($agent_status == 'DEAD')
|
|
{
|
|
$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
|
|
$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
|
|
}
|
|
}
|
|
### END Live Call Display section ###
|
|
}
|
|
|
|
### BEGIN Calls in Queue section ###
|
|
$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
|
|
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
|
|
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
|
|
{
|
|
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
|
|
$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
|
|
}
|
|
|
|
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09010',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcount = $row[0];
|
|
}
|
|
|
|
if ($CIQcount > 0)
|
|
{
|
|
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
|
|
$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09011',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_calls_ct = mysqli_num_rows($rslt);
|
|
if ($cl_calls_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIQcall_time_epoch = $row[0];
|
|
$wait_length = ($StarTtime - $CIQcall_time_epoch);
|
|
}
|
|
}
|
|
if ($VLAlast_update_time_epoch > 10)
|
|
{
|
|
$lagged_length = ($StarTtime - $VLAlast_update_time_epoch);
|
|
}
|
|
|
|
### END Calls in Queue section ###
|
|
$stage="$agent_status|$call_length|$hangup_length|$VLApause_code|$VLAcalls_today|$CIQcount|$wait_length|$lagged_length";
|
|
echo "$stage\n";
|
|
|
|
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END agent_status - data-only compressed details for logged-in agent status
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### notification_data - data-only, designed to check for and send notification data for this agent for outside display
|
|
### will output these fields: "rows|notification_text|text_size|text_font|text_color|text_weight|show_confetti|duration,maxParticleCount,particleSpeed";
|
|
### example: 1|message-here|14|Arial|red|bold|Y|3,2450,60
|
|
################################################################################
|
|
if ($ACTION == 'notification_data')
|
|
{
|
|
$notif_queued_ct=0;
|
|
$notif_sent_ct=0;
|
|
$notif_ids='';
|
|
# gather only ALT_DISPLAY READY notifications to be triggered, for this $user only
|
|
$alert_stmt="select * from vicidial_agent_notifications where notification_status='READY' and (recipient_type='ALT_DISPLAY' and recipient='$user') order by notification_date asc limit 1;";
|
|
$alert_rslt=mysql_to_mysqli($alert_stmt, $link);
|
|
while ($alert_row=mysqli_fetch_array($alert_rslt))
|
|
{
|
|
$notification_id=$alert_row["notification_id"];
|
|
$recipient=$alert_row["recipient"];
|
|
$recipient_type=$alert_row["recipient_type"];
|
|
|
|
$upd_stmt="update vicidial_agent_notifications set notification_status='SENT' where notification_id='$notification_id'";
|
|
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
|
|
if (mysqli_affected_rows($link)>0)
|
|
{
|
|
$column="user"; $recipient_str="$recipient";
|
|
$agent_stmt="select user from vicidial_live_agents where $column in ('$recipient_str')";
|
|
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
|
|
while($agent_row=mysqli_fetch_row($agent_rslt))
|
|
{
|
|
$ins_stmt="INSERT INTO vicidial_agent_notifications_queue(notification_id, user) VALUES('$notification_id', '$agent_row[0]')";
|
|
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
|
|
$notif_queued_ct++;
|
|
}
|
|
}
|
|
}
|
|
|
|
$alert_check_stmt="select * from vicidial_agent_notifications_queue where user='$user' order by queue_date asc limit 1";
|
|
$alert_check_rslt=mysql_to_mysqli($alert_check_stmt, $link);
|
|
if (mysqli_num_rows($alert_check_rslt)>0)
|
|
{
|
|
$acr_rows=mysqli_num_rows($alert_check_rslt);
|
|
$acr_row=mysqli_fetch_array($alert_check_rslt);
|
|
$notification_id=$acr_row["notification_id"];
|
|
$queue_id=$acr_row["queue_id"];
|
|
|
|
$notification_stmt="select * from vicidial_agent_notifications where notification_id='$notification_id' limit 1";
|
|
$notification_rslt=mysql_to_mysqli($notification_stmt, $link);
|
|
while($notif_row=mysqli_fetch_array($notification_rslt))
|
|
{
|
|
$notif_sent_ct++;
|
|
$notif_ids .= "-$notification_id";
|
|
echo "$acr_rows|$notif_row[notification_text]|$notif_row[text_size]|$notif_row[text_font]|$notif_row[text_color]|$notif_row[text_weight]|$notif_row[show_confetti]|$notif_row[confetti_options]";
|
|
}
|
|
|
|
$del_stmt="delete from vicidial_agent_notifications_queue where queue_id='$queue_id'";
|
|
$del_rslt=mysql_to_mysqli($del_stmt, $link);
|
|
}
|
|
|
|
### END Calls in Queue section ###
|
|
$stage="$notif_queued_ct|$notif_sent_ct|$notif_ids|";
|
|
echo "$stage\n";
|
|
|
|
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END notification_data - data-only, designed to check for and send notification data for this agent for outside display
|
|
################################################################################
|
|
|
|
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
|
|
exit;
|
|
|
|
?>
|