1484 lines
66 KiB
PHP
1484 lines
66 KiB
PHP
<?php
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# user_stats.php
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#
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# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1743 - Added variable filtering to eliminate SQL injection attack threat
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# 61201-1136 - Added recordings display and changed calls to time range with 10000 limit
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# 70118-1605 - Added user group column to login/out and calls lists
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# 70702-1231 - Added recording location link and truncation
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# 80117-0316 - Added vicidial_user_closer_log entries to display
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# 80501-0506 - Added Hangup Reason to logs display
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# 80523-2012 - Added vicidial timeclock records display
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# 80617-1402 - Fixed timeclock total logged-in time
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# 81210-1634 - Added server recording display options
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# 90208-0504 - Added link to multi-day report and fixed call status summary section
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# 90305-1226 - Added user_call_log manual dial logs
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# 90310-0734 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 90524-2009 - Changed time display to use functions.php
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# 91130-2037 - Added user closer log manager flag display
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# 100126-0847 - Added DID log display options
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# 100203-1008 - Added agent activity log section
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# 100216-0042 - Added popup date selector
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# 100425-0115 - Added more login data
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100908-1205 - Added customer 3way hangup flags to user calls display
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110218-1523 - Added searches display
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# 110703-1836 - Added download option
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# 110718-1204 - Added skipped manual dial leads display
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# 111103-1050 - Added admin_hide_phone_data and admin_hide_lead_data options
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# 111106-1105 - Added user_group restrictions
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# 120223-2135 - Removed logging of good login passwords if webroot writable is enabled
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# 121222-2152 - Added email log display
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# 130124-1740 - Added option to display first and last name of lead
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# 130414-0146 - Added report logging
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# 130610-0938 - Finalized changing of all ereg instances to preg
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# 130616-0059 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130625-1341 - Added phone login and phone_ip display to login/logout section
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# 130901-0836 - Changed to mysqli PHP functions
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# 131016-2102 - Added checking for level 8 add-copy restriction
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# 131122-0705 - Added pause_code_rpt option coming from Agent Time Detail report
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# 140108-0709 - Added webserver and hostname to report logging
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$report_name = 'User Stats';
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$db_source = 'M';
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$firstlastname_display_user_stats=0;
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$add_copy_disabled=0;
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["did_id"])) {$did_id=$_GET["did_id"];}
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elseif (isset($_POST["did_id"])) {$did_id=$_POST["did_id"];}
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if (isset($_GET["did"])) {$did=$_GET["did"];}
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elseif (isset($_POST["did"])) {$did=$_POST["did"];}
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if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];}
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elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["pause_code_rpt"])) {$pause_code_rpt=$_GET["pause_code_rpt"];}
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elseif (isset($_POST["pause_code_rpt"])) {$pause_code_rpt=$_POST["pause_code_rpt"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,user_territories_active,webroot_writable,allow_emails,level_8_disable_add FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSoutbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$user_territories_active = $row[4];
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$webroot_writable = $row[5];
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$allow_emails = $row[6];
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$SSlevel_8_disable_add = $row[7];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$STARTtime = date("U");
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$TODAY = date("Y-m-d");
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if ( (!isset($begin_date)) or (strlen($begin_date) < 10) ) {$begin_date = $TODAY;}
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if ( (!isset($end_date)) or (strlen($end_date) < 10) ) {$end_date = $TODAY;}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$did_id = preg_replace("/'|\"|\\\\|;/","",$did_id);
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$did = preg_replace("/'|\"|\\\\|;/","",$did);
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$begin_date = preg_replace("/'|\"|\\\\|;/","",$begin_date);
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$end_date = preg_replace("/'|\"|\\\\|;/","",$end_date);
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$user = preg_replace("/'|\"|\\\\|;/","",$user);
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = "You are not allowed to view reports";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = "Login incorrect, please try again";
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_level from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_level =$row[0];
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if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0))
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{$add_copy_disabled++;}
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$date = date("r");
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$ip = getenv("REMOTE_ADDR");
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$browser = getenv("HTTP_USER_AGENT");
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT full_name,user_group,admin_hide_lead_data,admin_hide_phone_data from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGfullname = $row[0];
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$LOGuser_group = $row[1];
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$LOGadmin_hide_lead_data = $row[2];
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$LOGadmin_hide_phone_data = $row[3];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_groupsSQL='';
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$vuLOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$vuLOGadmin_viewable_groupsSQL = "and vicidial_users.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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if (strlen($user) > 0)
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{
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if ($did > 0)
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{
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$stmt="SELECT count(*) from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$allowed_count = $row[0];
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}
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else
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{
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$stmt="SELECT count(*) from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$allowed_count = $row[0];
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}
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if ($allowed_count < 1)
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{
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echo "This user does not exist: |$PHP_AUTH_USER|$user|\n";
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exit;
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}
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}
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}
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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if ($did > 0)
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{
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$stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$full_name = $row[0];
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}
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else
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{
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$stmt="SELECT full_name from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$full_name = $row[0];
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}
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$HEADER.="<html>\n";
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$HEADER.="<head>\n";
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$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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if ($did > 0)
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{$HEADER.="<title>ADMINISTRATION: DID Call Stats";}
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else
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{$HEADER.="<title>ADMINISTRATION: $report_name";}
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##### BEGIN Set variables to make header show properly #####
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$ADD = '3';
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$hh = 'users';
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$LOGast_admin_access = '1';
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$ADMIN = 'admin.php';
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$page_width='770';
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$section_width='750';
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$header_font_size='3';
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$subheader_font_size='2';
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$subcamp_font_size='2';
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$header_selected_bold='<b>';
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$header_nonselected_bold='';
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$users_color = '#FFFF99';
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$users_font = 'BLACK';
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$users_color = '#E6E6E6';
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$subcamp_color = '#C6C6C6';
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if ($did > 0)
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{
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$hh = 'ingroups';
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$ADD = '3311';
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$ingroups_color = '#FFFF99';
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$ingroups_font = 'BLACK';
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$ingroups_color = '#E6E6E6';
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}
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##### END Set variables to make header show properly #####
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#require("admin_header.php");
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$MAIN.="<TABLE WIDTH=770 BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR BGCOLOR=#E6E6E6><TD ALIGN=LEFT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>\n";
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if ($did > 0)
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{$MAIN.="<B> DID Call Stats for $user";}
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else
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{$MAIN.="<B> User Stats for $user";}
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$MAIN.="</TD><TD ALIGN=RIGHT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2> </TD></TR>\n";
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$MAIN.="<TR BGCOLOR=\"#F0F5FE\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><B> \n";
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$download_link="$PHP_SELF?DB=$DB&pause_code_rpt=$pause_code_rpt&did_id=$did_id&did=$did&begin_date=$begin_date&end_date=$end_date&user=$user&submit=$submit\n";
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$MAIN.="<form action=$PHP_SELF method=GET name=vicidial_report id=vicidial_report>\n";
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$MAIN.="<input type=hidden name=DB value=\"$DB\">\n";
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$MAIN.="<input type=hidden name=did_id value=\"$did_id\">\n";
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$MAIN.="<input type=hidden name=did value=\"$did\">\n";
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$MAIN.="<input type=hidden name=pause_code_rpt value=\"$pause_code_rpt\">\n";
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$MAIN.="<input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10>";
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$MAIN.="<script language=\"JavaScript\">\n";
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$MAIN.="var o_cal = new tcal ({\n";
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$MAIN.=" // form name\n";
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$MAIN.=" 'formname': 'vicidial_report',\n";
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$MAIN.=" // input name\n";
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$MAIN.=" 'controlname': 'begin_date'\n";
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$MAIN.="});\n";
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$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
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$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.=" to <input type=text name=end_date value=\"$end_date\" size=10 maxsize=10>";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
if (strlen($user)>1)
|
|
{$MAIN.="<input type=hidden name=user value=\"$user\">\n";}
|
|
else
|
|
{$MAIN.="<input type=text name=user size=12 maxlength=10>\n";}
|
|
$MAIN.="<input type=submit name=submit value=submit>\n";
|
|
|
|
|
|
$MAIN.=" $user - $full_name<BR><BR>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
if ($did > 0)
|
|
{
|
|
$MAIN.="<a href=\"./AST_DIDstats.php?group[0]=$did_id&query_date=$begin_date&end_date=$end_date\">DID traffic report</a>\n";
|
|
$MAIN.=" | <a href=\"./admin.php?ADD=3311&did_id=$did_id\">Modify DID</a>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<a href=\"./AST_agent_time_sheet.php?agent=$user\">Agent Time Sheet</a>\n";
|
|
$MAIN.=" | <a href=\"./user_status.php?user=$user\">User Status</a>\n";
|
|
$MAIN.=" | <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
|
|
$MAIN.=" | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$begin_date&end_date=$end_date&group[]=--ALL--&shift=ALL\">User multiple day status detail report</a>";
|
|
}
|
|
$MAIN.="</center>\n";
|
|
|
|
|
|
$MAIN.="</B></TD></TR>\n";
|
|
$MAIN.="<TR><TD ALIGN=LEFT COLSPAN=2>\n";
|
|
|
|
$MAIN.="<br><center>\n";
|
|
|
|
if ($pause_code_rpt >= 1)
|
|
{
|
|
$stmt="select vicidial_agent_log.campaign_id,event_time,talk_sec,pause_sec,sec_to_time(pause_sec) as pause_length,wait_sec,dispo_sec,dead_sec,sub_status, vicidial_users.user_group from vicidial_users,vicidial_agent_log,vicidial_pause_codes where sub_status is not null and event_time <= '$end_date 23:59:59' and event_time >= '$begin_date 00:00:00' and vicidial_agent_log.user='$user' and vicidial_agent_log.user=vicidial_users.user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and vicidial_agent_log.sub_status=vicidial_pause_codes.pause_code and vicidial_agent_log.campaign_id=vicidial_pause_codes.campaign_id order by event_time asc limit 500000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$MAIN.="<B>AGENT PAUSE LOGS: <a href='$download_link&file_download=11'>[DOWNLOAD]</a></B>\n";
|
|
|
|
$MAIN.="<center><TABLE width=600 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>EVENT TIME</td><td align=right><font size=2>CAMPAIGN ID</td><td align=right><font size=2>USER GROUP</td><td align=right><font size=2>PAUSE CODE</td><td align=right><font size=2>PAUSE LENGTH (HH:MM:SS)</td></tr>\n";
|
|
|
|
$CSV_text11.="\"AGENT PAUSE LOGS\"\n";
|
|
$CSV_text11.="\"\",\"EVENT TIME\",\"CAMPAIGN ID\",\"USER GROUP\",\"PAUSE CODE\",\"PAUSE LENGTH (HH:MM:SS)\"\n";
|
|
|
|
$o=0; $total_pause_time=0;
|
|
while ($pause_row=mysqli_fetch_array($rslt))
|
|
{
|
|
$total_pause_time+=$pause_row["pause_sec"];
|
|
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$pause_row[event_time]</td>";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[campaign_id]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[user_group]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[sub_status]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_row[pause_length]</td></tr>\n";
|
|
$CSV_text11.="\"\",\"$pause_row[event_time]\",\"$pause_row[campaign_id]\",\"$pause_row[user_group]\",\"$pause_row[sub_status]\",\"$pause_row[pause_length]\"\n";
|
|
|
|
$o++;
|
|
}
|
|
|
|
$total_pause_stmt="select sec_to_time($total_pause_time)";
|
|
$total_pause_rslt=mysql_to_mysqli($total_pause_stmt, $link);
|
|
$total_pause_row=mysqli_fetch_row($total_pause_rslt);
|
|
$total_pause_time=$total_pause_row[0];
|
|
|
|
$MAIN.="<tr><td><font size=2> </td><td><font size=2> </td><TD><font size=2> </td><td align=right><font size=2> <B>TOTAL:</B></td><td align=right><font size=2> $total_pause_time</td></tr>\n";
|
|
$CSV_text11.="\"\",\"\",\"\",\"\",\"TOTAL:\",\"$total_pause_time\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
$MAIN.="<B><a href='user_stats.php?DB=$DB&user=$user&begin_date=$begin_date&end_date=$end_date'>[VIEW USER STATS]</a></B>\n";
|
|
}
|
|
else
|
|
{
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent talk time and status #####
|
|
$MAIN.="<B>AGENT TALK TIME AND STATUS: <a href='$download_link&file_download=1'>[DOWNLOAD]</a></B>\n";
|
|
|
|
$MAIN.="<center><TABLE width=300 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>STATUS</td><td align=right><font size=2>COUNT</td><td align=right><font size=2>HOURS:MM:SS</td></tr>\n";
|
|
|
|
$CSV_text1.="\"AGENT TALK TIME AND STATUS\"\n";
|
|
$CSV_text1.="\"\",\"STATUS\",\"COUNT\",\"HOURS:MM:SS\"\n";
|
|
|
|
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_log where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' group by status order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VLstatuses_to_print = mysqli_num_rows($rslt);
|
|
$total_calls=0;
|
|
$o=0; $p=0;
|
|
while ($VLstatuses_to_print > $o)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$counts[$p] = $row[0];
|
|
$status[$p] = $row[1];
|
|
$call_sec[$p] = $row[2];
|
|
$p++;
|
|
$o++;
|
|
}
|
|
|
|
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_closer_log where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' group by status order by status";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VCLstatuses_to_print = mysqli_num_rows($rslt);
|
|
$o=0;
|
|
while ($VCLstatuses_to_print > $o)
|
|
{
|
|
$status_match=0;
|
|
$r=0;
|
|
$row=mysqli_fetch_row($rslt);
|
|
while ($VLstatuses_to_print > $r)
|
|
{
|
|
if ($status[$r] == $row[1])
|
|
{
|
|
$counts[$r] = ($counts[$r] + $row[0]);
|
|
$call_sec[$r] = ($call_sec[$r] + $row[2]);
|
|
$status_match++;
|
|
}
|
|
$r++;
|
|
}
|
|
if ($status_match < 1)
|
|
{
|
|
$counts[$p] = $row[0];
|
|
$status[$p] = $row[1];
|
|
$call_sec[$p] = $row[2];
|
|
$VLstatuses_to_print++;
|
|
$p++;
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
$o=0;
|
|
$total_sec=0;
|
|
while ($o < $p)
|
|
{
|
|
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$call_hours_minutes = sec_convert($call_sec[$o],'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$status[$o]</td>";
|
|
$MAIN.="<td align=right><font size=2> $counts[$o]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $call_hours_minutes</td></tr>\n";
|
|
$CSV_text1.="\"\",\"$status[$o]\",\"$counts[$o]\",\"$call_hours_minutes\"\n";
|
|
$total_calls = ($total_calls + $counts[$o]);
|
|
$total_sec = ($total_sec + $call_sec[$o]);
|
|
$call_seconds=0;
|
|
$o++;
|
|
}
|
|
|
|
$call_hours_minutes = sec_convert($total_sec,'H');
|
|
|
|
$MAIN.="<tr><td><font size=2>TOTAL CALLS </td><td align=right><font size=2> $total_calls</td><td align=right><font size=2> $call_hours_minutes</td></tr>\n";
|
|
$CSV_text1.="\"\",\"TOTAL CALLS\",\"$total_calls\",\"$call_hours_minutes\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
##### Login and Logout time from vicidial agent interface #####
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<B>AGENT LOGIN/LOGOUT TIME: <a href='$download_link&file_download=2'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=850 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>SESSION<BR>HOURS:MM:SS</td><td align=right><font size=2>SERVER</td><td align=right><font size=2>PHONE</td><td align=right><font size=2>COMPUTER</td><td align=right><font size=2>PHONE<BR>LOGIN</td><td align=right><font size=2>PHONE IP</td></tr>\n";
|
|
|
|
$CSV_text2.="\"AGENT LOGIN/LOGOUT TIME\"\n";
|
|
$CSV_text2.="\"\",\"EVENT\",\"DATE\",\"CAMPAIGN\",\"GROUP\",\"HOURS:MM:SS\",\"SESSION\",\"SERVER\",\"PHONE\",\"COMPUTER\",\"PHONE_LOGIN\",\"PHONE_IP\"\n";
|
|
|
|
$stmt="SELECT event,event_epoch,event_date,campaign_id,user_group,session_id,server_ip,extension,computer_ip,phone_login,phone_ip from vicidial_user_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$events_to_print = mysqli_num_rows($rslt);
|
|
|
|
$total_calls=0;
|
|
$o=0;
|
|
$event_start_seconds='';
|
|
$event_stop_seconds='';
|
|
while ($events_to_print > $o)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/LOGIN/i", $row[0]))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
if (preg_match('/LOGIN/', $row[0]))
|
|
{
|
|
if ($row[10]=='LOOKUP')
|
|
{$row[10]='';}
|
|
$event_start_seconds = $row[1];
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0] </td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[7] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[9] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[10] </td>\n";
|
|
$MAIN.="</tr>\n";
|
|
$CSV_text2.="\"\",\"$row[0]\",$row[2]\",\"$row[3]\",\"$row[4]\",\"\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$row[9]\",\"$row[10]\"\n";
|
|
}
|
|
if (preg_match('/LOGOUT/', $row[0]))
|
|
{
|
|
if ($event_start_seconds)
|
|
{
|
|
|
|
$event_stop_seconds = $row[1];
|
|
$event_seconds = ($event_stop_seconds - $event_start_seconds);
|
|
$total_login_time = ($total_login_time + $event_seconds);
|
|
$event_hours_minutes = sec_convert($event_seconds,'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $event_hours_minutes</td>\n";
|
|
$MAIN.="<td align=right colspan=5><font size=2> </td></tr>\n";
|
|
$event_start_seconds='';
|
|
$event_stop_seconds='';
|
|
$CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$event_hours_minutes\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right colspan=5><font size=2> </td></tr>\n";
|
|
$CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\"\n";
|
|
}
|
|
}
|
|
|
|
$total_calls = ($total_calls + $row[0]);
|
|
|
|
$call_seconds=0;
|
|
$o++;
|
|
}
|
|
|
|
$total_login_hours_minutes = sec_convert($total_login_time,'H');
|
|
|
|
$MAIN.="<tr><td><font size=2>TOTAL</td>";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $total_login_hours_minutes</td></tr>\n";
|
|
$CSV_text2.="\"\",\"TOTAL\",\"\",\"\",\"\",\"$total_login_hours_minutes\"\n";
|
|
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
|
|
|
|
|
|
##### vicidial_timeclock log records for user #####
|
|
|
|
$total_login_time=0;
|
|
$SQday_ARY = explode('-',$begin_date);
|
|
$EQday_ARY = explode('-',$end_date);
|
|
$SQepoch = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
|
$EQepoch = mktime(23, 59, 59, $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<B>TIMECLOCK LOGIN/LOGOUT TIME: <a href='$download_link&file_download=3'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=550 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>ID </td><td><font size=2>EDIT </td><td align=right><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> IP ADDRESS</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>HOURS:MM:SS</td></tr>\n";
|
|
$CSV_text3.="\"TIMECLOCK LOGIN/LOGOUT TIME\"\n";
|
|
$CSV_text3.="\"\",\"ID\",\"EDIT\",\"EVENT\",\"DATE\",\"IPADDRESS\",\"GROUP\",\"HOURS:MM:SS\"\n";
|
|
|
|
$stmt="SELECT event,event_epoch,user_group,login_sec,ip_address,timeclock_id,manager_user from vicidial_timeclock_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_epoch >= '$SQepoch' and event_epoch <= '$EQepoch';";
|
|
if ($DB>0) {$MAIN.="|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$events_to_print = mysqli_num_rows($rslt);
|
|
|
|
$total_logs=0;
|
|
$o=0;
|
|
while ($events_to_print > $o) {
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ( ($row[0]=='START') or ($row[0]=='LOGIN') )
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$TC_log_date = date("Y-m-d H:i:s", $row[1]);
|
|
|
|
$manager_edit='';
|
|
if (strlen($row[6])>0) {$manager_edit = ' * ';}
|
|
|
|
if (preg_match('/LOGIN/', $row[0]))
|
|
{
|
|
$login_sec='';
|
|
$MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
|
|
$MAIN.="<td align=right><font size=2>$manager_edit</td>";
|
|
$MAIN.="<td align=right><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $TC_log_date</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td></tr>\n";
|
|
$CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\"\n";
|
|
}
|
|
if (preg_match('/LOGOUT/', $row[0]))
|
|
{
|
|
$login_sec = $row[3];
|
|
$total_login_time = ($total_login_time + $login_sec);
|
|
$event_hours_minutes = sec_convert($login_sec,'H');
|
|
|
|
$MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
|
|
$MAIN.="<td align=right><font size=2>$manager_edit</td>";
|
|
$MAIN.="<td align=right><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=right><font size=2> $TC_log_date</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $event_hours_minutes";
|
|
if ($DB) {$MAIN.=" - $total_login_time - $login_sec";}
|
|
$MAIN.="</td></tr>\n";
|
|
$CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\",\"$event_hours_minutes\"\n";
|
|
}
|
|
$o++;
|
|
}
|
|
if (strlen($login_sec)<1)
|
|
{
|
|
$login_sec = ($EQepoch - $row[1]);
|
|
$total_login_time = ($total_login_time + $login_sec);
|
|
if ($DB) {$MAIN.="LOGIN ONLY - $total_login_time - $login_sec";}
|
|
}
|
|
$total_login_hours_minutes = sec_convert($total_login_time,'H');
|
|
|
|
if ($DB) {$MAIN.=" - $total_login_time - $login_sec";}
|
|
|
|
$MAIN.="<tr><td align=right><font size=2> </td>";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2><font size=2>TOTAL </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $total_login_hours_minutes </td></tr>\n";
|
|
$CSV_text3.="\"\",\"\",\"\",\"\",\"\",\"TOTAL\",\"$total_login_hours_minutes\"\n";
|
|
$MAIN.="</TABLE></center>\n";
|
|
|
|
|
|
|
|
##### closer in-group selection logs #####
|
|
|
|
$MAIN.="<br><br>\n";
|
|
|
|
$MAIN.="<center>\n";
|
|
|
|
$MAIN.="<B>CLOSER IN-GROUP SELECTION LOGS: <a href='$download_link&file_download=4'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=670 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2> CAMPAIGN</td><td align=left><font size=2>BLEND</td><td align=left><font size=2> GROUPS</td><td align=left><font size=2> MANAGER</td></tr>\n";
|
|
|
|
$CSV_text4.="\"CLOSER IN-GROUP SELECTION LOGS\"\n";
|
|
$CSV_text4.="\"\",\"#\",\"DATE/TIME\",\"CAMPAIGN\",\"BLEND\",\"GROUPS\",\"MANAGER\"\n";
|
|
|
|
$stmt="select user,campaign_id,event_date,blended,closer_campaigns,manager_change from vicidial_user_closer_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 1000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[2]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[5]</td>\n";
|
|
$CSV_text4.="\"\",\"$u\",\"$row[2]\",\"$row[1]\",\"$row[3]\",\"$row[4]\",\"$row[5] \"\n";
|
|
$MAIN.="</tr>\n";
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
|
|
##### vicidial agent outbound calls for this time period #####
|
|
|
|
$MAIN.="<B>OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=5'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=700 cellspacing=0 cellpadding=1>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> NAME</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
|
|
}
|
|
$CSV_text5.="\"OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{$CSV_text5.="\"\",\"#\",\"DATE/TIME\",\"LENGTH\",\"STATUS\",\"PHONE\",\"CAMPAIGN\",\"GROUP\",\"LIST\",\"LEAD\",\"NAME\",\"HANGUP REASON\"\n";}
|
|
else
|
|
{$CSV_text5.="\"\",\"#\",\"DATE/TIME\",\"LENGTH\",\"STATUS\",\"PHONE\",\"CAMPAIGN\",\"GROUP\",\"LIST\",\"LEAD\",\"HANGUP REASON\"\n";}
|
|
|
|
$stmt="select uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from vicidial_log where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by call_date desc limit 10000;";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$stmt="select uniqueid,vlog.lead_id,vlog.list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,vlog.status,vlog.phone_code,vlog.phone_number,vlog.user,vlog.comments,processed,user_group,term_reason,alt_dial,first_name,last_name from vicidial_log vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id order by call_date desc limit 10000;";
|
|
}
|
|
if ($DB) {$MAIN.="outbound calls|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$u++;
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[10];
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[10] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[10] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[4]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[7]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[8]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[10] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[14] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<td align=right><font size=2> $row[17] $row[18] </td>\n";
|
|
}
|
|
$MAIN.="<td align=right><font size=2> $row[15] </td></tr>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[17] $row[18]\",\"$row[15]\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[15]\"\n";
|
|
}
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
##### vicidial agent outbound emails for this time period #####
|
|
|
|
if ($allow_emails>0)
|
|
{
|
|
$MAIN.="<B>OUTBOUND EMAILS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=5'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=670 cellspacing=0 cellpadding=3>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>USER</td><td align=left><font size=2> CAMPAIGN</td><td align=left><font size=2> EMAIL TO</td><td align=right><font size=2> ATTACHMENTS</td><td align=right><font size=2> LEAD</td></tr>\n";
|
|
$CSV_text5.="\"OUTBOUND EMAILS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text5.="\"\",\"#\",\"DATE/TIME\",\"USER\",\"CAMPAIGN\",\"EMAIL TO\",\"ATTACHMENT\",\"LEAD\",\"MESSAGE\"\n";
|
|
|
|
$stmt="select email_log_id,email_row_id,lead_id,email_date,user,email_to,message,campaign_id,attachments from vicidial_email_log where user='" . mysqli_real_escape_string($link, $user) . "' and email_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and email_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by email_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
if (strlen($row[6])>400) {$row[6]=substr($row[6],0,400)."...";}
|
|
$row[8]=preg_replace('/\|/', ', ', $row[8]);
|
|
$row[8]=preg_replace('/,\s+$/', '', $row[8]);
|
|
$u++;
|
|
|
|
$MAIN .= "<tr $bgcolor>";
|
|
$MAIN .= "<td><font size=1>$u</td>";
|
|
$MAIN .= "<td align=left><font size=1> $row[3]</td>";
|
|
$MAIN .= "<td align=left><font size=2> $row[4] </td>\n";
|
|
$MAIN .= "<td align=left><font size=2> $row[7]</td>\n";
|
|
$MAIN .= "<td align=left><font size=1> $row[5]</td>\n";
|
|
$MAIN .= "<td align=left><font size=1> $row[8] </td>\n";
|
|
$MAIN .= "<td align=left><font size=1> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" target=\"_blank\">$row[2]</A> </td>\n";
|
|
$MAIN .= "</tr>\n";
|
|
$MAIN .= "<tr>";
|
|
$MAIN .= "<td><font size=1> </td>\n";
|
|
$MAIN .= "<td align=left colspan=6 $bgcolor><font size=1> MESSAGE: $row[6] </td>\n";
|
|
$MAIN .= "</tr>\n";
|
|
|
|
$CSV_text5.="\"\",\"$u\",\"$row[3]\",\"$row[4]\",\"$row[7]\",\"$row[5]\",\"$row[8]\",\"$row[2]\",\"$row[6]\"\n";
|
|
}
|
|
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
##### vicidial agent inbound calls for this time period #####
|
|
|
|
$MAIN.="<B>INBOUND/CLOSER CALLS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=6'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> WAIT (S)</td><td align=right><font size=2> AGENT (S)</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> NAME</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> WAIT (S)</td><td align=right><font size=2> AGENT (S)</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
|
|
}
|
|
$CSV_text6.="\"INBOUND/CLOSER CALLS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text6.="\"\",\"#\",\"DATE/TIME\",\"LENGTH\",\"STATUS\",\"PHONE\",\"CAMPAIGN\",\"WAIT(S)\",\"AGENT(S)\",\"LIST\",\"LEAD\",\"NAME\",\"HANGUP REASON\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text6.="\"\",\"#\",\"DATE/TIME\",\"LENGTH\",\"STATUS\",\"PHONE\",\"CAMPAIGN\",\"WAIT(S)\",\"AGENT(S)\",\"LIST\",\"LEAD\",\"HANGUP REASON\"\n";
|
|
}
|
|
|
|
$stmt="select call_date,length_in_sec,status,phone_number,campaign_id,queue_seconds,list_id,lead_id,term_reason from vicidial_closer_log where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by call_date desc limit 10000;";
|
|
if ($did > 0)
|
|
{
|
|
$stmt="select start_time,length_in_sec,0,caller_code,0,0,0,extension,0 from call_log where channel_group='DID_INBOUND' and number_dialed='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by start_time desc limit 10000;";
|
|
}
|
|
else
|
|
{
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$stmt="select call_date,length_in_sec,vlog.status,vlog.phone_number,campaign_id,queue_seconds,vlog.list_id,vlog.lead_id,term_reason,first_name,last_name from vicidial_closer_log vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id order by call_date desc limit 10000;";
|
|
}
|
|
}
|
|
if ($DB) {$MAIN.="inbound calls|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
$TOTALinSECONDS=0;
|
|
$TOTALagentSECONDS=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
if ($did > 0)
|
|
{
|
|
if (strlen($row[7]) > 17)
|
|
{
|
|
$row[7] = substr($row[7], -9);
|
|
$row[7] = ($row[7] + 0);
|
|
}
|
|
else
|
|
{$row[7]='0';}
|
|
}
|
|
$TOTALinSECONDS = ($TOTALinSECONDS + $row[1]);
|
|
$AGENTseconds = ($row[1] - $row[5]);
|
|
if ($AGENTseconds < 0)
|
|
{$AGENTseconds=0;}
|
|
|
|
$TOTALagentSECONDS = ($TOTALagentSECONDS + $AGENTseconds);
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[3];
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[3] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $AGENTseconds </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[7]\" target=\"_blank\">$row[7]</A> </td>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{$MAIN.="<td align=right><font size=2> $row[9] $row[10] </td>\n";}
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td></tr>\n";
|
|
if ($firstlastname_display_user_stats > 0)
|
|
{
|
|
$CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[9] $row[10]\",\"$row[8]\"\n";
|
|
}
|
|
else
|
|
{
|
|
$CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[8]\"\n";
|
|
}
|
|
}
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=2>TOTALS</td>";
|
|
$MAIN.="<td align=left><font size=2> $TOTALinSECONDS</td>\n";
|
|
$MAIN.="<td colspan=4><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALagentSECONDS</td>\n";
|
|
$MAIN.="<td colspan=3><font size=2> </td></tr>\n";
|
|
$MAIN.="</TABLE></center><BR><BR>\n";
|
|
$CSV_text6.="\"\",\"\",\"TOTALS\",\"$TOTALinSECONDS\",\"\",\"\",\"\",\"\",\"$TOTALagentSECONDS\"\n";
|
|
|
|
|
|
##### vicidial agent activity records for this time period #####
|
|
if ($did < 1)
|
|
{
|
|
$MAIN.="<B>AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=7'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td colspan=2><font size=1> </td><td colspan=6 align=center bgcolor=white><font size=1>these fields are in seconds </td><td colspan=4><font size=1> </td></tr>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>PAUSE</td><td align=left><font size=2> WAIT</td><td align=left><font size=2> TALK</td><td align=right><font size=2> DISPO</td><td align=right><font size=2> DEAD</td><td align=right><font size=2> CUSTOMER</td><td align=right><font size=2> STATUS</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> PAUSE CODE</td></tr>\n";
|
|
$CSV_text7.="\"AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text7.="\"\",\"#\",\"DATE/TIME\",\"PAUSE\",\"WAIT\",\"TALK\",\"DISPO\",\"DEAD\",\"CUSTOMER\",\"STATUS\",\"LEAD\",\"CAMPAIGN\",\"PAUSE CODE\"\n";
|
|
|
|
$stmt="select event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group from vicidial_agent_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) order by event_time desc limit 10000;";
|
|
if ($DB) {$MAIN.="agent activity|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
$TOTALpauseSECONDS=0;
|
|
$TOTALwaitSECONDS=0;
|
|
$TOTALtalkSECONDS=0;
|
|
$TOTALdispoSECONDS=0;
|
|
$TOTALdeadSECONDS=0;
|
|
$TOTALcustomerSECONDS=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$event_time = $row[0];
|
|
$lead_id = $row[1];
|
|
$campaign_id = $row[2];
|
|
$pause_sec = $row[3];
|
|
$wait_sec = $row[4];
|
|
$talk_sec = $row[5];
|
|
$dispo_sec = $row[6];
|
|
$dead_sec = $row[7];
|
|
$status = $row[8];
|
|
$pause_code = $row[9];
|
|
$user_group = $row[10];
|
|
$customer_sec = ($talk_sec - $dead_sec);
|
|
if ($customer_sec < 0)
|
|
{$customer_sec=0;}
|
|
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$TOTALpauseSECONDS = ($TOTALpauseSECONDS + $pause_sec);
|
|
$TOTALwaitSECONDS = ($TOTALwaitSECONDS + $wait_sec);
|
|
$TOTALtalkSECONDS = ($TOTALtalkSECONDS + $talk_sec);
|
|
$TOTALdispoSECONDS = ($TOTALdispoSECONDS + $dispo_sec);
|
|
$TOTALdeadSECONDS = ($TOTALdeadSECONDS + $dead_sec);
|
|
$TOTALcustomerSECONDS = ($TOTALcustomerSECONDS + $customer_sec);
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$DBtotal_sec = ($pause_sec + $wait_sec + $talk_sec + $dispo_sec);
|
|
$DBdatetime = explode(" ",$event_time);
|
|
$DBdate = explode("-",$DBdatetime[0]);
|
|
$DBtime = explode(":",$DBdatetime[1]);
|
|
|
|
$DBcall_end_sec = mktime($DBtime[0], $DBtime[1], ($DBtime[2] + $DBtotal_sec), $DBdate[1], $DBdate[2], $DBdate[0]);
|
|
$DBcall_end = date("Y-m-d H:i:s",$DBcall_end_sec);
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1> </td>";
|
|
$MAIN.="<td><font size=2>$DBcall_end</td>";
|
|
$MAIN.="<td align=right><font size=2> $DBtotal_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> </td></tr>\n";
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$event_time</td>";
|
|
$MAIN.="<td align=right><font size=2> $pause_sec</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $wait_sec</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $talk_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $dispo_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $dead_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $customer_sec </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $status </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" target=\"_blank\">$lead_id</A> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $campaign_id </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $pause_code </td></tr>\n";
|
|
$CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$status\",\"$lead_id\",\"$campaign_id\",\"$pause_code \"\n";
|
|
}
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=2>TOTALS</td>";
|
|
$MAIN.="<td align=right><font size=2> $TOTALpauseSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALwaitSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtalkSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdispoSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdeadSECONDS</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDS</td>\n";
|
|
$MAIN.="<td colspan=4><font size=2> </td></tr>\n";
|
|
$CSV_text7.="\"\",\"\",\"TOTALS\",\"$TOTALpauseSECONDS\",\"$TOTALwaitSECONDS\",\"$TOTALtalkSECONDS\",\"$TOTALdispoSECONDS\",\"$TOTALdeadSECONDS\",\"$TOTALcustomerSECONDS\"\n";
|
|
|
|
$TOTALpauseSECONDShh = sec_convert($TOTALpauseSECONDS,'H');
|
|
$TOTALwaitSECONDShh = sec_convert($TOTALwaitSECONDS,'H');
|
|
$TOTALtalkSECONDShh = sec_convert($TOTALtalkSECONDS,'H');
|
|
$TOTALdispoSECONDShh = sec_convert($TOTALdispoSECONDS,'H');
|
|
$TOTALdeadSECONDShh = sec_convert($TOTALdeadSECONDS,'H');
|
|
$TOTALcustomerSECONDShh = sec_convert($TOTALcustomerSECONDS,'H');
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td colspan=2><font size=1>(in HH:MM:SS)</td>";
|
|
$MAIN.="<td align=right><font size=2> $TOTALpauseSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALwaitSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtalkSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdispoSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdeadSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDShh</td>\n";
|
|
$MAIN.="<td colspan=4><font size=2> </td></tr>\n";
|
|
$CSV_text7.="\"\",\"\",\"(in HH:MM:SS)\",\"$TOTALpauseSECONDShh\",\"$TOTALwaitSECONDShh\",\"$TOTALtalkSECONDShh\",\"$TOTALdispoSECONDShh\",\"$TOTALdeadSECONDShh\",\"$TOTALcustomerSECONDShh\"\n";
|
|
|
|
$MAIN.="</TABLE></center><BR><BR>\n";
|
|
}
|
|
|
|
|
|
##### vicidial recordings for this time period #####
|
|
|
|
$MAIN.="<B>RECORDINGS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=8'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td align=left><font size=2> LEAD</td><td><font size=2>DATE/TIME </td><td align=left><font size=2>SECONDS </td><td align=left><font size=2> RECID</td><td align=center><font size=2>FILENAME</td><td align=center><font size=2>LOCATION </td></tr>\n";
|
|
$CSV_text8.="\"RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text8.="\"\",\"#\",\"LEAD\",\"DATE/TIME\",\"SECONDS\",\"RECID\",\"FILENAME\",\"LOCATION\"\n";
|
|
|
|
$stmt="select recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where user='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by recording_id desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$location = $row[11];
|
|
$CSV_location=$row[11];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="select recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{$location = "<a href=\"$location\">$locat</a>";}
|
|
else
|
|
{$location = $locat;}
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td align=left><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[12]\" target=\"_blank\">$row[12]</A> </td>";
|
|
$MAIN.="<td align=left><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[0] </td>\n";
|
|
$MAIN.="<td align=center><font size=2> $row[10] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $location </td>\n";
|
|
$MAIN.="</tr>\n";
|
|
$CSV_text8.="\"\",\"$u\",\"$row[12]\",\"$row[4]\",\"$row[8]\",\"$row[0]\",\"$row[10]\",\"$CSV_location\"\n";
|
|
}
|
|
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent outbound user manual calls for this time period #####
|
|
|
|
$MAIN.="<B>MANUAL OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=9'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2> CALL TYPE</td><td align=left><font size=2> SERVER</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> DIALED</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> CALLERID</td><td align=right><font size=2> ALIAS</td><td align=right><font size=2> PRESET</td><td align=right><font size=2>C3HU</td></tr>\n";
|
|
$CSV_text9.="\"MANUAL OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text9.="\"\",\"#\",\"DATE/TIME\",\"CALL TYPE\",\"SERVER\",\"PHONE\",\"DIALED\",\"LEAD\",\"CALLERID\",\"ALIAS\",\"PRESET\",\"C3HU\"\n";
|
|
|
|
$stmt="select call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,customer_hungup,customer_hungup_seconds from user_call_log where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by call_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$C3HU='';
|
|
if ($row[9]=='BEFORE_CALL') {$row[9]='BC';}
|
|
if ($row[9]=='DURING_CALL') {$row[9]='DC';}
|
|
if (strlen($row[9]) > 1)
|
|
{$C3HU = "$row[9] $row[10]";}
|
|
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[3];
|
|
$dialed_temp = $row[4];
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 4)) . substr($dialed_temp,-4,4);}
|
|
}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 3)) . substr($dialed_temp,-3,3);}
|
|
}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = str_repeat("X", (strlen($dialed_temp) - 2)) . substr($dialed_temp,-2,2);}
|
|
}
|
|
else
|
|
{
|
|
if (strlen($phone_temp) > 0)
|
|
{$row[3] = preg_replace("/./",'X',$phone_temp);}
|
|
if (strlen($dialed_temp) > 0)
|
|
{$row[4] = preg_replace("/./",'X',$dialed_temp);}
|
|
}
|
|
}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=left><font size=2> $row[1]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[2]</td>\n";
|
|
$MAIN.="<td align=left><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[5]\" target=\"_blank\">$row[5]</A> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[6] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[7] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[8] </td>\n";
|
|
$MAIN.="<td align=right NOWRAP><font size=2> $C3HU </td></tr>\n";
|
|
$CSV_text9.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$C3HU\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial lead searches for this time period #####
|
|
|
|
$MAIN.="<B>LEAD SEARCHES FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=10'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>DATE/TIME </td><td align=left NOWRAP><font size=2> TYPE </td><td align=left NOWRAP><font size=2> RESULTS </td><td align=left NOWRAP><font size=2> SEC </td><td align=right NOWRAP><font size=2> QUERY</td></tr>\n";
|
|
$CSV_text10.="\"LEAD SEARCHES FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text10.="\"\",\"#\",\"DATE/TIME\",\"TYPE\",\"RESULTS\",\"SEC\",\"QUERY\"\n";
|
|
|
|
$stmt="select event_date,source,results,seconds,search_query from vicidial_lead_search_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$row[4] = preg_replace('/select count\(\*\) from vicidial_list where/','',$row[4]);
|
|
$row[4] = preg_replace('/SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner from vicidial_list where /','',$row[4]);
|
|
|
|
while (strlen($row[4]) > 100)
|
|
{$row[4] = preg_replace("/.$/",'',$row[4]);}
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[0]</td>";
|
|
$MAIN.="<td align=center><font size=2> $row[1] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[2] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td></tr>\n";
|
|
$CSV_text10.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
|
|
if ($did < 1)
|
|
{
|
|
##### vicidial agent manual dial lead preview skips for this time period #####
|
|
|
|
$MAIN.="<B>PREVIEW LEAD SKIPS FOR THIS TIME PERIOD: (10000 record limit) <a href='$download_link&file_download=11'>[DOWNLOAD]</a></B>\n";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>DATE/TIME </td><td align=right NOWRAP><font size=2> LEAD ID </td><td align=right NOWRAP><font size=2> STATUS </td><td align=right NOWRAP><font size=2> COUNT </td><td align=right NOWRAP><font size=2> CAMPAIGN</td></tr>\n";
|
|
$CSV_text11.="\"PREVIEW LEAD SKIPS FOR THIS TIME PERIOD: (10000 record limit)\"\n";
|
|
$CSV_text11.="\"\",\"#\",\"DATE/TIME\",\"LEAD ID\",\"STATUS\",\"COUNT\",\"CAMPAIGN\"\n";
|
|
|
|
$stmt="select user,event_date,lead_id,campaign_id,previous_status,previous_called_count from vicidial_agent_skip_log where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$u++;
|
|
$MAIN.="<tr $bgcolor>";
|
|
$MAIN.="<td><font size=1>$u</td>";
|
|
$MAIN.="<td><font size=2>$row[1]</td>";
|
|
$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" target=\"_blank\">$row[2]</A> </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[4] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[5] </td>\n";
|
|
$MAIN.="<td align=right><font size=2> $row[3] </td></tr>\n";
|
|
$CSV_text11.="\"\",\"$u\",\"$row[1]\",\"$row[2]\",\"$row[4]\",\"$row[5]\",\"$row[3]\"\n";
|
|
}
|
|
$MAIN.="</TABLE><BR><BR>\n";
|
|
}
|
|
}
|
|
|
|
$ENDtime = date("U");
|
|
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
$MAIN.="\n\n\n<br><br><br>\n\n";
|
|
|
|
|
|
$MAIN.="<font size=0>\n\n\n<br><br><br>\nscript runtime: $RUNtime seconds|$db_source</font>";
|
|
|
|
$MAIN.="</TD></TR><TABLE>";
|
|
$MAIN.="</body>";
|
|
$MAIN.="</html>";
|
|
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "user_stats_$US$FILE_TIME.csv";
|
|
$CSV_var="CSV_text".$file_download;
|
|
$CSV_text=preg_replace('/^\s+/', '', $$CSV_var);
|
|
$CSV_text=preg_replace('/\n\s+,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
|