455 lines
14 KiB
Perl
455 lines
14 KiB
Perl
#!/usr/bin/perl
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#
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# agi-DID_route.agi version 2.2.0
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#
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# runs when a call comes into an inbound context on a trunk. This script will
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# send the calls to various places depending on the settings for each DID.
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#
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#
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# You need to put a line similar to this below in your extensions.conf file:
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# ;inbound DID catch-all:
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#exten => _X.,1,AGI(agi-DID_route.agi)
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 81007-0324 - First Build
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# 90115-0645 - Activated AGENT call routing
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# 90117-0756 - Added vicidial_did_log logging to database
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# 90214-0217 - Added 'default' did option, to send all non-matching calls to, enforced did_active setting
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# 90507-1145 - Added CALLMENU option
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# 90825-2252 - Changed PHONE to route using dialplan number
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# 91122-0743 - Added QueueMetrics logging as DID INFO entries
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#
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$script = 'agi-DID_route.agi';
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$dtmf_silent_prefix = '7';
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$at='@';
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$S='*';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$hm = "$hour$min";
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$hm = ($hm + 0);
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
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$start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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if (!$DIDLOGfile) {$DIDLOGfile = "$PATHlogs/didin.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = "$aryA[0]";
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$local_gmt = "$aryA[1]";
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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### Grab DID values from the database
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$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id FROM vicidial_inbound_dids where did_pattern = '$extension' and did_active='Y';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$did_id = $aryA[0];
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$did_pattern = $aryA[1];
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$did_description = $aryA[2];
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$did_active = $aryA[3];
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$did_route = $aryA[4];
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$did_extension = $aryA[5];
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$exten_context = $aryA[6];
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$voicemail_ext = $aryA[7];
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$phone = $aryA[8];
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$did_server_ip = $aryA[9];
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$user = $aryA[10];
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$user_unavailable_action = $aryA[11];
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$user_route_settings_ingroup = $aryA[12];
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$menu_id = $aryA[13];
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}
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$sthA->finish();
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$stmtA = "INSERT INTO vicidial_did_log SET uniqueid='$uniqueid',channel='$channel',server_ip='$VARserver_ip',caller_id_number='$callerid',caller_id_name='$calleridname',extension='$extension',call_date='$SQLdate',did_id='$did_id',did_route='$did_route';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- DID LOG : |$affected_rowsL|$stmtA|"; &agi_output;}
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if ($AGILOG) {$did_string = "$SQLdate|$uniqueid|$channel|$extension|$callerid|$calleridname|$did_id|$did_route|"; &did_output;}
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if ($sthArows < 1)
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{
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### Grab DID values from the database for a default DID pattern if there is one
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$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$did_id = $aryA[0];
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$did_pattern = $aryA[1];
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$did_description = $aryA[2];
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$did_active = $aryA[3];
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$did_route = $aryA[4];
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$did_extension = $aryA[5];
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$exten_context = $aryA[6];
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$voicemail_ext = $aryA[7];
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$phone = $aryA[8];
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$did_server_ip = $aryA[9];
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$user = $aryA[10];
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$user_unavailable_action = $aryA[11];
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$user_route_settings_ingroup = $aryA[12];
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$menu_id = $aryA[13];
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}
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$sthA->finish();
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if ($sthArows < 1)
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{
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### if nothing found, exit script
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exit;
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}
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}
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### Grab Server values from the database
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$cbc=0;
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$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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while ($sthArows > $cbc)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvoicemail_dump_exten = "$aryA[0]";
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$DBext_context = "$aryA[1]";
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$DBanswer_transfer_agent = "$aryA[2]";
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$DBSERVER_GMT = "$aryA[3]";
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$DBasterisk_version = "$aryA[4]";
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$DBmax_vicidial_trunks = "$aryA[5]";
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if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
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if ($DBext_context) {$ext_context = $DBext_context;}
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if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
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if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
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if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
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if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
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$cbc++;
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}
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$sthA->finish();
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### Route call to a VICIDIAL-defined phone
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if ($did_route =~ /PHONE/)
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{
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$stmtA = "SELECT dialplan_number,voicemail_id,protocol,ext_context FROM phones where server_ip = '$did_server_ip' and extension='$phone';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$dialplan_number = "$aryA[0]";
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$voicemail_id = "$aryA[1]";
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$protocol = "$aryA[2]";
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$ext_context = "$aryA[3]";
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}
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$sthA->finish();
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### format the remote server dialstring to get the call to the overflow agent meetme room
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if( $did_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
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{
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$a = leading_zero($1);
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$b = leading_zero($2);
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$c = leading_zero($3);
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$d = leading_zero($4);
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$ServerString = "$a$S$b$S$c$S$d$S";
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}
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$did_extension = "$ServerString$dialplan_number";
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$did_route = 'EXTEN';
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}
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### Route call to a voicemail box on the system
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if ($did_route =~ /VOICEMAIL/)
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{
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### format the remote server dialstring to get the call to the overflow agent meetme room
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if( $did_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
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{
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$a = leading_zero($1);
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$b = leading_zero($2);
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$c = leading_zero($3);
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$d = leading_zero($4);
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$ServerString = "$a$S$b$S$c$S$d$S";
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}
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$did_extension = "$ServerString$voicemail_dump_exten$voicemail_ext";
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$did_route = 'EXTEN';
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}
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### Route call to a VICIDIAL Inbound Group
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if ($did_route =~ /IN_GROUP/)
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{
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$did_extension = "99909$S$did_id$S";
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$exten_context = $ext_context;
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$did_route = 'EXTEN';
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}
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### Route call to a logged-in VICIDIAL agent
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if ($did_route =~ /AGENT/)
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{
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$did_extension = "99909$S$did_id$S";
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$exten_context = $ext_context;
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$did_route = 'EXTEN';
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}
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### QueueMetrics logging if enabled
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if ( ($did_route =~ /EXTEN|CALLMENU/) && ($enable_queuemetrics_logging > 0) )
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{
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='DID',data2='$extension',serverid='$queuemetrics_log_id';";
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$Baffected_rows = $dbhB->do($stmtB);
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$dbhB->disconnect();
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}
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### Route call to an extension on the system
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if ($did_route =~ /EXTEN/)
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{
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$XFERexten = "$did_extension";
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if ($AGILOG) {$agi_string = "exiting the DID app, transferring call to $XFERexten @ $exten_context"; &agi_output;}
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print "SET CONTEXT $exten_context\n";
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checkresult($result);
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print "SET EXTENSION $XFERexten\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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exit;
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}
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### Route call to a call menu on the system
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if ($did_route =~ /CALLMENU/)
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{
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$XFERcontext = "$menu_id";
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if ($AGILOG) {$agi_string = "exiting the DID app, transferring call to CALLMENU $XFERcontext"; &agi_output;}
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print "SET CONTEXT $XFERcontext\n";
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checkresult($result);
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print "SET EXTENSION s\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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exit;
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}
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######### SUBROUTINES #################
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sub checkresult
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{
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$pass=0; $fail=0;
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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sub leading_zero($)
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{
|
|
$_ = $_[0];
|
|
s/^(\d)$/0$1/;
|
|
s/^(\d\d)$/0$1/;
|
|
return $_;
|
|
} # End of the leading_zero() routine.
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
sub did_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Dout, ">>$DIDLOGfile")
|
|
|| die "Can't open $DIDLOGfile: $!\n";
|
|
print Dout "$did_string\n";
|
|
close(Dout);
|
|
}
|
|
$did_string='';
|
|
}
|