mattf
47703e1a1e
be used as whitelists on a User Group basis for Agent, Admin and API web resources. git-svn-id: svn://192.168.202.10@2726 3d104415-ff17-0410-8863-d5cf3c621b8a
2178 lines
90 KiB
PHP
2178 lines
90 KiB
PHP
<?php
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# AST_agent_performance_detail.php
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 71119-2359 - First build
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# 71121-0144 - Replace existing AST_agent_performance_detail.php script with this one
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# - Fixed zero division bug
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# 71218-1155 - added end_date for multi-day reports
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# 80428-0144 - UTF8 cleanup
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# 80712-1007 - tally bug fixes and time display change
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# 81030-0346 - Added pause code stats
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# 81030-1924 - Added total non-pause and total logged-in time to pause code section
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# 81108-0716 - fixed user same-name bug
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# 81110-0056 - fixed pause code display bug
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# 90310-2039 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 90523-0935 - Rewrite of seconds to minutes and hours conversion
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# 90717-1500 - Changed to be multi-campaign, multi-user-group select
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# 90908-1058 - Added DEAD time statistics
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# 100203-1131 - Added CUSTOMER time statistics
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1739 - Added file download option
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# 111007-0709 - Changed user and fullname to use non-truncated for output file
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# 111104-1249 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 121130-0952 - Fix for user group permissions issue #588
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# 130414-0140 - Added report logging
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# 130610-1031 - Finalized changing of all ereg instances to preg
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# 130621-0824 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0935 - Fixed issue #675
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# 130829-2012 - Changed to mysqli PHP functions
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# 131002-2015 - Added user group to report output
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# 131010-1930 - Expanded user group column, added most recent user group
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# 131019-1111 - Added user select
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# 140108-0713 - Added webserver and hostname to report logging
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# 140319-1913 - Added option to show percentages for various fields
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141113-2334 - Finalized adding QXZ translation to all admin files
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# 141125-0951 - Changed TOTAL column label to LOGIN TIME for uniform headers with other reports, issue #427
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# 141128-0904 - Code cleanup for QXZ functions
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# 141230-0945 - Added code for on-the-fly language translations display
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# 150210-1357 - Added option to show time in seconds
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# 150516-1308 - Fixed Javascript element problem, Issue #857
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# 150603-1533 - Statuses are now sorted in alphabetical order
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# 150728-1230 - Fix for non-latin display issue #858
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# 150909-0728 - Fix for time display issue for downloads, issue #886
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# 151112-1338 - Added ability to search archive logs and show defunct users
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# 151229-2015 - Added feature to break down agent stats by day
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# 160121-2212 - Added report title header, default report format, cleaned up formatting
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# 160503-2137 - Bug fix and inclusion of null sub_statuses in counts for "PAUSE CODE BREAKDOWN" section
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 161013-2142 - Added option to display live agents only
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# 161110-1830 - Fixed display issue for total averages
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# 170409-1547 - Added IP List validation code
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["users"])) {$users=$_GET["users"];}
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elseif (isset($_POST["users"])) {$users=$_POST["users"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["live_agents"])) {$live_agents=$_GET["live_agents"];}
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elseif (isset($_POST["live_agents"])) {$live_agents=$_POST["live_agents"];}
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if (isset($_GET["show_percentages"])) {$show_percentages=$_GET["show_percentages"];}
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elseif (isset($_POST["show_percentages"])) {$show_percentages=$_POST["show_percentages"];}
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if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
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elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
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if (isset($_GET["breakdown_by_date"])) {$breakdown_by_date=$_GET["breakdown_by_date"];}
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elseif (isset($_POST["breakdown_by_date"])) {$breakdown_by_date=$_POST["breakdown_by_date"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];}
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elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];}
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if (strlen($shift)<2) {$shift='ALL';}
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if ($search_archived_data=="checked") {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
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$TIME_HF_agentperfdetail = 'HF';
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$TIME_H_agentperfdetail = 'H';
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$TIME_M_agentperfdetail = 'M';
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if ($file_download == 1)
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{
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$TIME_HF_agentperfdetail = 'HF';
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$TIME_H_agentperfdetail = 'HF';
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$TIME_M_agentperfdetail = 'HF';
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}
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if ($time_in_sec)
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{
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$TIME_HF_agentperfdetail = 'S';
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$TIME_H_agentperfdetail = 'S';
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$TIME_M_agentperfdetail = 'S';
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}
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$report_name = 'Agent Performance Detail';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$i=0;
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$users_string='|';
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$users_ct = count($users);
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while($i < $users_ct)
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{
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$users_string .= "$users[$i]|";
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$i++;
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}
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$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] =$row[0];
|
|
if (preg_match('/\-ALL/',$group_string) )
|
|
{$group[$i] = $groups[$i];}
|
|
$i++;
|
|
}
|
|
for ($i=0; $i<count($user_group); $i++)
|
|
{
|
|
if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
|
|
}
|
|
|
|
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$user_groups_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $user_groups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user_groups[$i] =$row[0];
|
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
$stmt="SELECT user, full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user_list[$i]=$row[0];
|
|
$user_names[$i]=$row[1];
|
|
if ($all_users) {$user_list[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{$user_group_SQL = "";}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_agent_log_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
|
|
$user_group_SQL = "and vicidial_users.user_group IN($user_group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$user_string='|';
|
|
$user_ct = count($users);
|
|
while($i < $user_ct)
|
|
{
|
|
$user_string .= "$users[$i]|";
|
|
$user_SQL .= "'$users[$i]',";
|
|
$userQS .= "&users[]=$users[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_string) ) or ($user_ct < 1) )
|
|
{$user_SQL = "";}
|
|
else
|
|
{
|
|
$user_SQL = preg_replace('/,$/i', '',$user_SQL);
|
|
$user_agent_log_SQL = "and ".$agent_log_table.".user IN($user_SQL)";
|
|
$user_SQL = "and vicidial_users.user IN($user_SQL)";
|
|
}
|
|
|
|
|
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages&live_agents=$live_agents&time_in_sec=$time_in_sec&search_archived_data=$search_archived_data&show_defunct_users=$show_defunct_users&breakdown_by_date=$breakdown_by_date&report_display_type=$report_display_type";
|
|
|
|
$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
$HTML_head.="<script src='chart/Chart.js'></script>\n";
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
# require("admin_header.php");
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
$HTML_text.="<b>"._QXZ("$report_name")."</b> $NWB#agent_performance_detail$NWE\n";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=3 BGCOLOR=\"#e3e3ff\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP>"._QXZ("Users").": <BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=users[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$users_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
$o=0;
|
|
while ($users_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_list[$o]\|/i",$users_string)) {$HTML_text.="<option selected value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP>";
|
|
$HTML_text.="<input type='checkbox' name='live_agents' value='checked' $live_agents>"._QXZ("Only live agents")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='show_percentages' value='checked' $show_percentages>"._QXZ("Show %s")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='breakdown_by_date' value='checked' $breakdown_by_date>"._QXZ("Show date breakdown")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='show_defunct_users' value='checked' $show_defunct_users>"._QXZ("Show defunct users")."\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP>";
|
|
$HTML_text.=_QXZ("Display as").":<BR>";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$HTML_text.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select><BR>\n";
|
|
$HTML_text.=_QXZ("Shift").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$HTML_text.="<option selected value=\"$shift\">$shift</option>\n";
|
|
$HTML_text.="<option value=\"\">--</option>\n";
|
|
$HTML_text.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
$HTML_text.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
$HTML_text.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
$HTML_text.="</SELECT><BR><BR>\n";
|
|
$HTML_text.=" <INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP> ";
|
|
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
$HTML_text.="</FONT>\n";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>";
|
|
|
|
if (!$group)
|
|
{
|
|
$HTML_text.="";
|
|
$HTML_text.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT")."\n";
|
|
$HTML_text.=" "._QXZ("NOTE: stats taken from shift specified")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
$HTML_text.=_QXZ("Agent Performance Detail",47)." $NOW_TIME\n";
|
|
|
|
$HTML_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$HTML_text.="---------- "._QXZ("AGENTS Details")." -------------\n\n";
|
|
|
|
|
|
|
|
$statuses='-';
|
|
$statusesTXT='';
|
|
$statusesHEAD='';
|
|
|
|
## Breakdown by date text
|
|
if ($breakdown_by_date)
|
|
{
|
|
$BBD_header="------------+";
|
|
$BBD_text=" | "._QXZ("CALL DATE",10);
|
|
$BBD_filler=" | ".sprintf("%-10s", " ");
|
|
$BBD_csv=_QXZ("CALL DATE",10)."\",\"";
|
|
$BBD_csv_filler="\",\"";
|
|
}
|
|
else
|
|
{
|
|
$BBD_header="";
|
|
$BBD_text="";
|
|
$BBD_filler="";
|
|
$BBD_csv="";
|
|
$BBD_csv_filler="";
|
|
}
|
|
|
|
|
|
$CSV_header="\""._QXZ("Agent Performance Detail",47)." $NOW_TIME\"\n";
|
|
$CSV_header.="\""._QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
|
|
$CSV_header.="\"---------- "._QXZ("AGENTS Details")." -------------\"\n";
|
|
if ($show_percentages) {
|
|
$CSV_header.='"'._QXZ("USER NAME").'","'._QXZ("ID").'","'._QXZ("CURRENT USER GROUP").'","'._QXZ("MOST RECENT USER GROUP").'","'.$BBD_csv._QXZ("CALLS").'","'._QXZ("TIME").'","'._QXZ("PAUSE").'","'._QXZ("PAUSE").' %","'._QXZ("PAUSAVG").'","'._QXZ("WAIT").'","'._QXZ("WAIT").' %","'._QXZ("WAITAVG").'","'._QXZ("TALK").'","'._QXZ("TALK").' %","'._QXZ("TALKAVG").'","'._QXZ("DISPO").'","'._QXZ("DISPO").' %","'._QXZ("DISPAVG").'","'._QXZ("DEAD").'","'._QXZ("DEAD").' %","'._QXZ("DEADAVG").'","'._QXZ("CUSTOMER").'","'._QXZ("CUSTOMER").' %","'._QXZ("CUSTAVG").'"';
|
|
} else {
|
|
$CSV_header.='"'._QXZ("USER NAME").'","'._QXZ("ID").'","'._QXZ("CURRENT USER GROUP").'","'._QXZ("MOST RECENT USER GROUP").'","'.$BBD_csv._QXZ("CALLS").'","'._QXZ("TIME").'","'._QXZ("PAUSE").'","'._QXZ("PAUSAVG").'","'._QXZ("WAIT").'","'._QXZ("WAITAVG").'","'._QXZ("TALK").'","'._QXZ("TALKAVG").'","'._QXZ("DISPO").'","'._QXZ("DISPAVG").'","'._QXZ("DEAD").'","'._QXZ("DEADAVG").'","'._QXZ("CUSTOMER").'","'._QXZ("CUSTAVG").'"';
|
|
}
|
|
|
|
|
|
$statusesHTML='';
|
|
$statusesARY[0]='';
|
|
$j=0;
|
|
$users='-';
|
|
$usersARY[0]='';
|
|
$user_namesARY[0]='';
|
|
$k=0;
|
|
|
|
$live_agents_ary=array();
|
|
$live_user_SQL="";
|
|
$live_user_SQLvu="";
|
|
if ($live_agents) {
|
|
$active_stmt="SELECT user from vicidial_live_agents";
|
|
$active_rslt=mysql_to_mysqli($active_stmt, $link);
|
|
while($active_row=mysqli_fetch_row($active_rslt)) {
|
|
array_push($live_agents_ary, "$active_row[0]");
|
|
}
|
|
$live_user_SQL=" and user in ('".implode("','", $live_agents_ary)."') ";
|
|
$live_user_SQLvu=" and vicidial_users.user in ('".implode("','", $live_agents_ary)."') ";
|
|
}
|
|
|
|
$recent_UG_stmt="SELECT max(agent_log_id), user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL $user_agent_log_SQL group by user";
|
|
if ($DB) {$HTML_text.="$recent_UG_stmt\n";}
|
|
$recent_UG_rslt=mysql_to_mysqli($recent_UG_stmt, $link);
|
|
while ($UG_row=mysqli_fetch_row($recent_UG_rslt)) {
|
|
$agent_log_id=$UG_row[0];
|
|
$al_stmt="SELECT user_group from ".$agent_log_table." where agent_log_id='$agent_log_id'";
|
|
if ($DB) {$HTML_text.="$al_stmt\n";}
|
|
$al_rslt=mysql_to_mysqli($al_stmt, $link);
|
|
$Ugrp_row=mysqli_fetch_row($al_rslt);
|
|
$recent_user_groups[$UG_row[1]]=$Ugrp_row[0];
|
|
}
|
|
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_time=1;
|
|
$max_pause=1;
|
|
$max_pauseavg=1;
|
|
$max_wait=1;
|
|
$max_waitavg=1;
|
|
$max_talk=1;
|
|
$max_talkavg=1;
|
|
$max_dispo=1;
|
|
$max_dispoavg=1;
|
|
$max_dead=1;
|
|
$max_deadavg=1;
|
|
$max_customer=1;
|
|
$max_customeravg=1;
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $live_user_SQL $group_SQL $user_agent_log_SQL order by user asc";
|
|
}
|
|
else
|
|
{
|
|
$user_stmt="SELECT distinct full_name,vicidial_users.user,vicidial_users.user_group from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user $live_user_SQLvu $group_SQL $user_group_SQL order by full_name asc";
|
|
}
|
|
if ($DB) {echo "$user_stmt\n";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
$q=0;
|
|
while($q<mysqli_num_rows($user_rslt))
|
|
{
|
|
$user_row=mysqli_fetch_row($user_rslt);
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$defunct_user_stmt="SELECT full_name, user_group from vicidial_users where user='$user_row[1]'";
|
|
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
|
|
if (mysqli_num_rows($defunct_user_rslt)>0)
|
|
{
|
|
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
|
|
$full_name_val=$defunct_user_row[0];
|
|
$user_group_val=$defunct_user_row[1];
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$user_row[1];
|
|
$user_group_val="** NONE **";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$full_name_val = $user_row[0];
|
|
$user_group_val = $user_row[2];
|
|
}
|
|
|
|
$full_name[$q] = $full_name_val;
|
|
$user[$q] = $user_row[1];
|
|
$user_group[$q] = $user_group_val;
|
|
|
|
if (!preg_match("/\-$user[$q]\-/i", $users))
|
|
{
|
|
$users .= "$user[$q]-";
|
|
$usersARY[$k] = $user[$q];
|
|
$user_namesARY[$k] = $full_name[$q];
|
|
$user_groupsARY[$k] = $user_group[$q];
|
|
$k++;
|
|
}
|
|
$q++;
|
|
}
|
|
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$stat_stmt="SELECT distinct status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $live_user_SQL $group_SQL $user_agent_log_SQL $user_SQL order by status asc";
|
|
}
|
|
else
|
|
{
|
|
$stat_stmt="SELECT distinct status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $live_user_SQLvu $group_SQL $user_group_SQL $user_SQL order by status asc";
|
|
}
|
|
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
|
|
if ($DB) {$HTML_text.="$stat_stmt\n";}
|
|
$q=0;
|
|
$userTOTcalls=array();
|
|
|
|
while ($stat_row=mysqli_fetch_row($stat_rslt)) {
|
|
$current_status=$stat_row[0];
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$stmt="SELECT count(*) as calls,sum(talk_sec) as talk,'' as full_name,user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), '' as user_group from ".$agent_log_table.",date(event_time) as call_date where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and status='$current_status' $live_user_SQL $group_SQL $user_agent_log_SQL $user_SQL group by user,full_name,user_group,status,call_date order by full_name,user,status desc limit 500000;";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), vicidial_users.user_group,date(event_time) as call_date from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and status='$current_status' $live_user_SQLvu $group_SQL $user_group_SQL $user_SQL group by user,full_name,user_group,status order by full_name,user,status desc limit 500000;";
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$rows_to_print+=mysqli_num_rows($rslt);
|
|
|
|
$stat_rows_to_print = mysqli_num_rows($rslt);
|
|
|
|
$i=0;
|
|
while ($i < $stat_rows_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[3]'";
|
|
if ($DB) {$HTML_text.="$defunct_user_stmt\n";}
|
|
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
|
|
if (mysqli_num_rows($defunct_user_rslt)>0)
|
|
{
|
|
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
|
|
$full_name_val=$defunct_user_row[0];
|
|
$user_group_val=$defunct_user_row[1];
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$row[3];
|
|
$user_group_val="**NONE**";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$full_name_val=$row[2];
|
|
$user_group_val=$row[9];
|
|
}
|
|
|
|
if ($DB) {$HTML_text.="$full_name_val - $user_group_val\n";}
|
|
$calls[$q] = $row[0];
|
|
$talk_sec[$q] = $row[1];
|
|
$full_name[$q] = $full_name_val;
|
|
$user[$q] = $row[3];
|
|
$pause_sec[$q] = $row[4];
|
|
$wait_sec[$q] = $row[5];
|
|
$dispo_sec[$q] = $row[6];
|
|
$status[$q] = strtoupper($row[7]);
|
|
$dead_sec[$q] = $row[8];
|
|
$user_group[$q] = $user_group_val;
|
|
$call_date[$q] = $row[10];
|
|
$customer_sec[$q] = ($talk_sec[$q] - $dead_sec[$q]);
|
|
|
|
if (strlen($status[$q])>0) {$userTOTcalls[$row[3]]+=$row[0];}
|
|
|
|
$max_varname="max_".$status[$q];
|
|
$$max_varname=1;
|
|
|
|
if ($customer_sec[$q] < 1)
|
|
{$customer_sec[$q]=0;}
|
|
if ( (!preg_match("/\-$status[$q]\-/i", $statuses)) and (strlen($status[$q])>0) )
|
|
{
|
|
$statusesTXT = sprintf("%8s", $status[$q]);
|
|
|
|
$statusesHEAD .= "----------+";
|
|
$statusesHTML .= " $statusesTXT |";
|
|
$CSV_header.=",\"$status[$q]\"";
|
|
|
|
if($show_percentages) {
|
|
$statusesHEAD .= "------------+";
|
|
$statusesHTML .= " $statusesTXT % |";
|
|
$CSV_header.=",\"$status[$q] %\"";
|
|
}
|
|
|
|
$statuses .= "$status[$q]-";
|
|
$statusesARY[$j] = $status[$q];
|
|
$j++;
|
|
}
|
|
if (!preg_match("/\-$user[$q]\-/i", $users))
|
|
{
|
|
$users .= "$user[$q]-";
|
|
$usersARY[$k] = $user[$q];
|
|
$user_namesARY[$k] = $full_name[$q];
|
|
$user_groupsARY[$k] = $user_group[$q];
|
|
$k++;
|
|
}
|
|
|
|
$i++;
|
|
$q++;
|
|
}
|
|
}
|
|
if ($DB) {print "<BR>\n****$users****<BR>\n";}
|
|
if ($DB) {print_r($user_groupsARY[$k]);}
|
|
$CSV_header.="\n";
|
|
$CSV_lines='';
|
|
|
|
$ASCII_text.=_QXZ("CALL STATS BREAKDOWN").": ("._QXZ("Statistics related to handling of calls only").") <a href=\"$LINKbase&stage=$stage&file_download=1\">["._QXZ("DOWNLOAD")."]</a>\n";
|
|
if ($show_percentages) {
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+$statusesHEAD\n";
|
|
$ASCII_text.="| <a href=\"$LINKbase\">"._QXZ("USER NAME",15)."</a> | <a href=\"$LINKbase&stage=ID\">"._QXZ("ID",8)."</a> | "._QXZ("CURRENT USER GROUP",20)." | "._QXZ("MOST RECENT USER GRP",20).$BBD_text." | <a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS",6)."</a> | <a href=\"$LINKbase&stage=TIME\">"._QXZ("TIME",9)."</a> | "._QXZ("PAUSE",8)." | "._QXZ("PAUSE",8)." % |"._QXZ("PAUSAVG",7)." | "._QXZ("WAIT",8)." | "._QXZ("WAIT",8)." % |"._QXZ("WAITAVG",7)." | "._QXZ("TALK",8)." | "._QXZ("TALK",8)." % |"._QXZ("TALKAVG",7)." | "._QXZ("DISPO",8)." | "._QXZ("DISPO",8)." % |"._QXZ("DISPAVG",7)." | "._QXZ("DEAD",7)." | "._QXZ("DEAD",8)." % |"._QXZ("DEADAVG",7)." | "._QXZ("CUSTOMER",8)." | "._QXZ("CUSTOMER",8)." % |"._QXZ("CUSTAVG",7)." |$statusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+$statusesHEAD\n";
|
|
} else {
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
$ASCII_text.="| <a href=\"$LINKbase\">"._QXZ("USER NAME",15)."</a> | <a href=\"$LINKbase&stage=ID\">"._QXZ("ID",8)."</a> | "._QXZ("CURRENT USER GROUP",20)." | "._QXZ("MOST RECENT USER GRP",20).$BBD_text." | <a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS",6)."</a> | <a href=\"$LINKbase&stage=TIME\">"._QXZ("TIME",9)."</a> | "._QXZ("PAUSE",8)." |"._QXZ("PAUSAVG",7)." | "._QXZ("WAIT",8)." |"._QXZ("WAITAVG",7)." | "._QXZ("TALK",8)." |"._QXZ("TALKAVG",7)." | "._QXZ("DISPO",8)." |"._QXZ("DISPAVG",7)." | "._QXZ("DEAD",8)." |"._QXZ("DEADAVG",7)." | "._QXZ("CUSTOMER",8)." |"._QXZ("CUSTAVG",7)." |$statusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
}
|
|
|
|
|
|
### BEGIN loop through each user ###
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$Suser=$usersARY[$m];
|
|
|
|
if ($breakdown_by_date)
|
|
{
|
|
$Toutput_sub="";
|
|
$CSV_lines_sub="";
|
|
|
|
$SstatusesHTML='';
|
|
$CSVstatuses='';
|
|
|
|
$Stalk_sec_pct=0;
|
|
$Spause_sec_pct=0;
|
|
$Swait_sec_pct=0;
|
|
$Sdispo_sec_pct=0;
|
|
$Sdead_sec_pct=0;
|
|
|
|
$date_stmt="select distinct date(event_time) as call_date from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and user='$Suser' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL $user_agent_log_SQL order by call_date asc limit 500000;";
|
|
if ($DB) {$ASCII_text.=$date_stmt."\n";}
|
|
$date_rslt=mysql_to_mysqli($date_stmt, $link);
|
|
while($date_row=mysqli_fetch_row($date_rslt))
|
|
{
|
|
$call_dateX=$date_row[0];
|
|
|
|
$cd_stmt="SELECT count(*) as calls,sum(talk_sec) as talk,'' as full_name,user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), '' as user_group from ".$agent_log_table." where date(event_time)='$call_dateX' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and user='$Suser' $group_SQL $user_agent_log_SQL $user_SQL group by user,full_name,user_group,status order by full_name,user,status desc limit 500000;";
|
|
$cd_rslt=mysql_to_mysqli($cd_stmt, $link);
|
|
if ($DB) {$ASCII_text.=$cd_stmt."\n";}
|
|
|
|
$x=0;
|
|
while ($cd_row=mysqli_fetch_row($cd_rslt))
|
|
{
|
|
$calls_sub[$x] = $cd_row[0];
|
|
$talk_sec_sub[$x] = $cd_row[1];
|
|
$user_sub[$x] = $cd_row[3];
|
|
$pause_sec_sub[$x] = $cd_row[4];
|
|
$wait_sec_sub[$x] = $cd_row[5];
|
|
$dispo_sec_sub[$x] = $cd_row[6];
|
|
$status_sub[$x] = strtoupper($cd_row[7]);
|
|
$dead_sec_sub[$x] = $cd_row[8];
|
|
$customer_sec_sub[$x] = ($talk_sec_sub[$x] - $dead_sec_sub[$x]);
|
|
$x++;
|
|
}
|
|
|
|
|
|
$Stime=0;
|
|
$Scalls=0;
|
|
$Stalk_sec=0;
|
|
$Spause_sec=0;
|
|
$Swait_sec=0;
|
|
$Sdispo_sec=0;
|
|
$Sdead_sec=0;
|
|
$Scustomer_sec=0;
|
|
$o=0;
|
|
$SstatusesHTML='';
|
|
$CSVstatuses='';
|
|
while ($o < $j)
|
|
{
|
|
$Sstatus=$statusesARY[$o];
|
|
$Scall_date=$call_date[$o];
|
|
$SstatusTXT='';
|
|
|
|
$i=0; $status_found=0;
|
|
while ($i < $x)
|
|
{
|
|
if ($Sstatus=="$status_sub[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $calls_sub[$i]);
|
|
$Stalk_sec = ($Stalk_sec + $talk_sec_sub[$i]);
|
|
$Spause_sec = ($Spause_sec + $pause_sec_sub[$i]);
|
|
$Swait_sec = ($Swait_sec + $wait_sec_sub[$i]);
|
|
$Sdispo_sec = ($Sdispo_sec + $dispo_sec_sub[$i]);
|
|
$Sdead_sec = ($Sdead_sec + $dead_sec_sub[$i]);
|
|
$Scustomer_sec = ($Scustomer_sec + $customer_sec_sub[$i]);
|
|
$SstatusTXT = sprintf("%8s", $calls_sub[$i]);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
|
|
$CSVstatuses.=",\"$calls_sub[$i]\"";
|
|
|
|
if ($show_percentages)
|
|
{
|
|
$SstatusTXT_pct=sprintf("%8s", sprintf("%0.2f", MathZDC(100*$calls[$i], $userTOTcalls[$Suser])));
|
|
$SstatusesHTML .= " $SstatusTXT_pct % |";
|
|
$CSVstatuses.=",\"$SstatusTXT_pct %\"";
|
|
}
|
|
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0 |";
|
|
$CSVstatuses.=",\"0\"";
|
|
if ($show_percentages)
|
|
{
|
|
$SstatusesHTML .= " 0.00 % |";
|
|
$CSVstatuses.=",\"0.00 %\"";
|
|
}
|
|
}
|
|
### END loop through each stat line ###
|
|
$o++;
|
|
}
|
|
|
|
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
|
|
|
$Stalk_avg = MathZDC($Stalk_sec, $Scalls);
|
|
$Spause_avg = MathZDC($Spause_sec, $Scalls);
|
|
$Swait_avg = MathZDC($Swait_sec, $Scalls);
|
|
$Sdispo_avg = MathZDC($Sdispo_sec, $Scalls);
|
|
$Sdead_avg = MathZDC($Sdead_sec, $Scalls);
|
|
$Scustomer_avg = MathZDC($Scustomer_sec, $Scalls);
|
|
|
|
$RAWuser = $Suser;
|
|
$RAWcalls = $Scalls;
|
|
$Scalls = sprintf("%6s", $Scalls);
|
|
$Sfull_nameRAW = $Sfull_name;
|
|
$SuserRAW = $Suser;
|
|
|
|
$pfUSERtime_MS = sec_convert($Stime,$TIME_H_agentperfdetail);
|
|
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotTALK_MS_pct = sprintf("%0.2f", MathZDC(100*$Stalk_sec, $Stime));
|
|
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,$TIME_M_agentperfdetail);
|
|
$USERtotPAUSE_MS = sec_convert($Spause_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$Spause_sec, $Stime));
|
|
$USERavgPAUSE_MS = sec_convert($Spause_avg,$TIME_M_agentperfdetail);
|
|
$USERtotWAIT_MS = sec_convert($Swait_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$Swait_sec, $Stime));
|
|
$USERavgWAIT_MS = sec_convert($Swait_avg,$TIME_M_agentperfdetail);
|
|
$USERtotDISPO_MS = sec_convert($Sdispo_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotDISPO_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdispo_sec, $Stime));
|
|
$USERavgDISPO_MS = sec_convert($Sdispo_avg,$TIME_M_agentperfdetail);
|
|
$USERtotDEAD_MS = sec_convert($Sdead_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotDEAD_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdead_sec, $Stime));
|
|
$USERavgDEAD_MS = sec_convert($Sdead_avg,$TIME_M_agentperfdetail);
|
|
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotCUSTOMER_MS_pct = sprintf("%0.2f", MathZDC(100*$Scustomer_sec, $Stime));
|
|
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,$TIME_M_agentperfdetail);
|
|
|
|
$pfUSERtime_MS = sprintf("%9s", $pfUSERtime_MS);
|
|
$pfUSERtotTALK_MS = sprintf("%8s", $pfUSERtotTALK_MS);
|
|
$pfUSERtotTALK_MS_pct = sprintf("%8s", $pfUSERtotTALK_MS_pct);
|
|
$pfUSERavgTALK_MS = sprintf("%6s", $pfUSERavgTALK_MS);
|
|
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
|
|
$pfUSERtotPAUSE_MS_pct = sprintf("%8s", $pfUSERtotPAUSE_MS_pct);
|
|
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
|
|
$pfUSERtotWAIT_MS = sprintf("%8s", $USERtotWAIT_MS);
|
|
$pfUSERtotWAIT_MS_pct = sprintf("%8s", $pfUSERtotWAIT_MS_pct);
|
|
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
|
|
$pfUSERtotDISPO_MS = sprintf("%8s", $USERtotDISPO_MS);
|
|
$pfUSERtotDISPO_MS_pct = sprintf("%8s", $pfUSERtotDISPO_MS_pct);
|
|
$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
|
|
$pfUSERtotDEAD_MS = sprintf("%8s", $USERtotDEAD_MS);
|
|
$pfUSERtotDEAD_MS_pct = sprintf("%8s", $pfUSERtotDEAD_MS_pct);
|
|
$pfUSERavgDEAD_MS = sprintf("%6s", $USERavgDEAD_MS);
|
|
$pfUSERtotCUSTOMER_MS = sprintf("%8s", $USERtotCUSTOMER_MS);
|
|
$pfUSERtotCUSTOMER_MS_pct = sprintf("%8s", $pfUSERtotCUSTOMER_MS_pct);
|
|
$pfUSERavgCUSTOMER_MS = sprintf("%6s", $USERavgCUSTOMER_MS);
|
|
$PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Scall_date= sprintf("%-10s", $call_dateX);
|
|
$Sfull_name= sprintf("%-15s", " ");
|
|
$Suser_group= sprintf("%-20s", " ");
|
|
$Slast_user_group= sprintf("%-20s", " ");
|
|
$Suser_sub = sprintf("%-8s", " ");
|
|
}
|
|
else
|
|
{
|
|
$Scall_date= sprintf("%-10s", $call_dateX);
|
|
$Sfull_name= sprintf("%-45s", " ");
|
|
$Suser_group= sprintf("%-60s", " ");
|
|
$Slast_user_group= sprintf("%-60s", " ");
|
|
$Suser_sub = sprintf("%-24s", " ");
|
|
}
|
|
|
|
if ($show_percentages) {
|
|
$Toutput_sub .= "| $Sfull_name | $Suser_sub | $Suser_group | $Slast_user_group | $Scall_date | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERtotPAUSE_MS_pct % | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERtotWAIT_MS_pct % | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERtotTALK_MS_pct % | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERtotDISPO_MS_pct % | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERtotDEAD_MS_pct % | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERtotCUSTOMER_MS_pct % | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
|
|
} else {
|
|
$Toutput_sub .= "| $Sfull_name | $Suser_sub | $Suser_group | $Slast_user_group | $Scall_date | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
|
|
}
|
|
|
|
|
|
$CSV_lines_sub.="\"\",";
|
|
if ($show_percentages) {
|
|
$CSV_lines_sub.=preg_replace('/\s/', '', "\"\",\"\",\"\",\"$Scall_date\",\"$Scalls\",\"$pfUSERtime_MS\",\"$pfUSERtotPAUSE_MS\",\"$pfUSERtotPAUSE_MS_pct\",\"$pfUSERavgPAUSE_MS\",\"$pfUSERtotWAIT_MS\",\"$pfUSERtotWAIT_MS_pct\",\"$pfUSERavgWAIT_MS\",\"$pfUSERtotTALK_MS\",\"$pfUSERtotTALK_MS_pct\",\"$pfUSERavgTALK_MS\",\"$pfUSERtotDISPO_MS\",\"$pfUSERtotDISPO_MS_pct\",\"$pfUSERavgDISPO_MS\",\"$pfUSERtotDEAD_MS\",\"$pfUSERtotDEAD_MS_pct\",\"$pfUSERavgDEAD_MS\",\"$pfUSERtotCUSTOMER_MS\",\"$pfUSERtotCUSTOMER_MS_pct\",\"$pfUSERavgCUSTOMER_MS\"$CSVstatuses");
|
|
} else {
|
|
$CSV_lines_sub.=preg_replace('/\s/', '', "\"\",\"\",\"\",\"$Scall_date\",\"$Scalls\",\"$pfUSERtime_MS\",\"$pfUSERtotPAUSE_MS\",\"$pfUSERavgPAUSE_MS\",\"$pfUSERtotWAIT_MS\",\"$pfUSERavgWAIT_MS\",\"$pfUSERtotTALK_MS\",\"$pfUSERavgTALK_MS\",\"$pfUSERtotDISPO_MS\",\"$pfUSERavgDISPO_MS\",\"$pfUSERtotDEAD_MS\",\"$pfUSERavgDEAD_MS\",\"$pfUSERtotCUSTOMER_MS\",\"$pfUSERavgCUSTOMER_MS\"$CSVstatuses");
|
|
}
|
|
$CSV_lines_sub.="\n";
|
|
|
|
}
|
|
if ($show_percentages)
|
|
{
|
|
$Toutput_sub.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+$statusesHEAD\n";
|
|
}
|
|
else
|
|
{
|
|
$Toutput_sub.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
}
|
|
}
|
|
|
|
$Slast_user_group=$recent_user_groups[$Suser];
|
|
|
|
$Sfull_name=$user_namesARY[$m];
|
|
$Suser_group=$user_groupsARY[$m];
|
|
$Stime=0;
|
|
$Scalls=0;
|
|
$Stalk_sec=0;
|
|
$Spause_sec=0;
|
|
$Swait_sec=0;
|
|
$Sdispo_sec=0;
|
|
$Sdead_sec=0;
|
|
$Scustomer_sec=0;
|
|
$SstatusesHTML='';
|
|
$CSVstatuses='';
|
|
|
|
$Stalk_sec_pct=0;
|
|
$Spause_sec_pct=0;
|
|
$Swait_sec_pct=0;
|
|
$Sdispo_sec_pct=0;
|
|
$Sdead_sec_pct=0;
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Sstatus=$statusesARY[$n];
|
|
$SstatusTXT='';
|
|
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
$max_varname="max_".$Sstatus;
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
$Stalk_sec = ($Stalk_sec + $talk_sec[$i]);
|
|
$Spause_sec = ($Spause_sec + $pause_sec[$i]);
|
|
$Swait_sec = ($Swait_sec + $wait_sec[$i]);
|
|
$Sdispo_sec = ($Sdispo_sec + $dispo_sec[$i]);
|
|
$Sdead_sec = ($Sdead_sec + $dead_sec[$i]);
|
|
$Scustomer_sec = ($Scustomer_sec + $customer_sec[$i]);
|
|
$SstatusTXT = sprintf("%8s", $calls[$i]);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
|
|
if ($calls[$i]>$$max_varname) {$$max_varname=$calls[$i];}
|
|
$graph_stats[$m][(15+$n)]=($calls[$i]+0);
|
|
|
|
$CSVstatuses.=",\"$calls[$i]\"";
|
|
|
|
if ($show_percentages) {
|
|
$SstatusTXT_pct=sprintf("%8s", sprintf("%0.2f", MathZDC(100*$calls[$i], $userTOTcalls[$Suser])));
|
|
$SstatusesHTML .= " $SstatusTXT_pct % |";
|
|
$CSVstatuses.=",\"$SstatusTXT_pct %\"";
|
|
}
|
|
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0 |";
|
|
$CSVstatuses.=",\"0\"";
|
|
if ($show_percentages) {
|
|
$SstatusesHTML .= " 0.00 % |";
|
|
$CSVstatuses.=",\"0.00 %\"";
|
|
}
|
|
$graph_stats[$m][(15+$n)]=0;
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
|
$TOTcalls=($TOTcalls + $Scalls);
|
|
$TOTtime=($TOTtime + $Stime);
|
|
$TOTtotTALK=($TOTtotTALK + $Stalk_sec);
|
|
$TOTtotWAIT=($TOTtotWAIT + $Swait_sec);
|
|
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
|
|
$TOTtotDISPO=($TOTtotDISPO + $Sdispo_sec);
|
|
$TOTtotDEAD=($TOTtotDEAD + $Sdead_sec);
|
|
$TOTtotCUSTOMER=($TOTtotCUSTOMER + $Scustomer_sec);
|
|
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
|
|
|
$Stalk_avg = MathZDC($Stalk_sec, $Scalls);
|
|
$Spause_avg = MathZDC($Spause_sec, $Scalls);
|
|
$Swait_avg = MathZDC($Swait_sec, $Scalls);
|
|
$Sdispo_avg = MathZDC($Sdispo_sec, $Scalls);
|
|
$Sdead_avg = MathZDC($Sdead_sec, $Scalls);
|
|
$Scustomer_avg = MathZDC($Scustomer_sec, $Scalls);
|
|
|
|
$RAWuser = $Suser;
|
|
$RAWcalls = $Scalls;
|
|
$Scalls = sprintf("%6s", $Scalls);
|
|
$Sfull_nameRAW = $Sfull_name;
|
|
$SuserRAW = $Suser;
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Scall_date= sprintf("%-10s", " ");
|
|
$Sfull_name= sprintf("%-15s", $Sfull_name);
|
|
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
|
$Suser_group= sprintf("%-20s", $Suser_group);
|
|
while(strlen($Suser_group)>20) {$Suser_group = substr("$Suser_group", 0, -1);}
|
|
$Slast_user_group= sprintf("%-20s", $Slast_user_group);
|
|
while(strlen($Slast_user_group)>20) {$Slast_user_group = substr("$Slast_user_group", 0, -1);}
|
|
$Suser = sprintf("%-8s", $Suser);
|
|
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Scall_date= sprintf("%-10s", " ");
|
|
$Sfull_name= sprintf("%-45s", $Sfull_name);
|
|
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
|
$Suser_group= sprintf("%-60s", $Suser_group);
|
|
while(mb_strlen($Suser_group,'utf-8')>20) {$Suser_group = mb_substr("$Suser_group", 0, -1,'utf-8');}
|
|
$Slast_user_group= sprintf("%-60s", $Slast_user_group);
|
|
while(mb_strlen($Slast_user_group,'utf-8')>20) {$Slast_user_group = mb_substr("$Slast_user_group", 0, -1,'utf-8');}
|
|
$Suser = sprintf("%-24s", $Suser);
|
|
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
|
}
|
|
|
|
if (trim($Scalls)>$max_calls) {$max_calls=trim($Scalls);}
|
|
if (trim($Stime)>$max_time) {$max_time=trim($Stime);}
|
|
if (trim($Spause_sec)>$max_pause) {$max_pause=trim($Spause_sec);}
|
|
if (trim($Spause_avg)>$max_pauseavg) {$max_pauseavg=trim($Spause_avg);}
|
|
if (trim($Swait_sec)>$max_wait) {$max_wait=trim($Swait_sec);}
|
|
if (trim($Swait_avg)>$max_waitavg) {$max_waitavg=trim($Swait_avg);}
|
|
if (trim($Stalk_sec)>$max_talk) {$max_talk=trim($Stalk_sec);}
|
|
if (trim($Stalk_avg)>$max_talkavg) {$max_talkavg=trim($Stalk_avg);}
|
|
if (trim($Sdispo_sec)>$max_dispo) {$max_dispo=trim($Sdispo_sec);}
|
|
if (trim($Sdispo_avg)>$max_dispoavg) {$max_dispoavg=trim($Sdispo_avg);}
|
|
if (trim($Sdead_sec)>$max_dead) {$max_dead=trim($Sdead_sec);}
|
|
if (trim($Sdead_avg)>$max_deadavg) {$max_deadavg=trim($Sdead_avg);}
|
|
if (trim($Scustomer_sec)>$max_customer) {$max_customer=trim($Scustomer_sec);}
|
|
if (trim($Scustomer_avg)>$max_customeravg) {$max_customeravg=trim($Scustomer_avg);}
|
|
$graph_stats[$m][0]=trim($Sfull_name)." - ".trim($Suser);
|
|
$graph_stats[$m][1]=trim($Scalls);
|
|
$graph_stats[$m][2]=trim($Stime);
|
|
$graph_stats[$m][3]=trim($Spause_sec);
|
|
$graph_stats[$m][4]=trim($Spause_avg);
|
|
$graph_stats[$m][5]=trim($Swait_sec);
|
|
$graph_stats[$m][6]=trim($Swait_avg);
|
|
$graph_stats[$m][7]=trim($Stalk_sec);
|
|
$graph_stats[$m][8]=trim($Stalk_avg);
|
|
$graph_stats[$m][9]=trim($Sdispo_sec);
|
|
$graph_stats[$m][10]=trim($Sdispo_avg);
|
|
$graph_stats[$m][11]=trim($Sdead_sec);
|
|
$graph_stats[$m][12]=trim($Sdead_avg);
|
|
$graph_stats[$m][13]=trim($Scustomer_sec);
|
|
$graph_stats[$m][14]=trim($Scustomer_avg);
|
|
|
|
|
|
$pfUSERtime_MS = sec_convert($Stime,$TIME_H_agentperfdetail);
|
|
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotTALK_MS_pct = sprintf("%0.2f", MathZDC(100*$Stalk_sec, $Stime));
|
|
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,$TIME_M_agentperfdetail);
|
|
$USERtotPAUSE_MS = sec_convert($Spause_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$Spause_sec, $Stime));
|
|
$USERavgPAUSE_MS = sec_convert($Spause_avg,$TIME_M_agentperfdetail);
|
|
$USERtotWAIT_MS = sec_convert($Swait_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$Swait_sec, $Stime));
|
|
$USERavgWAIT_MS = sec_convert($Swait_avg,$TIME_M_agentperfdetail);
|
|
$USERtotDISPO_MS = sec_convert($Sdispo_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotDISPO_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdispo_sec, $Stime));
|
|
$USERavgDISPO_MS = sec_convert($Sdispo_avg,$TIME_M_agentperfdetail);
|
|
$USERtotDEAD_MS = sec_convert($Sdead_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotDEAD_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdead_sec, $Stime));
|
|
$USERavgDEAD_MS = sec_convert($Sdead_avg,$TIME_M_agentperfdetail);
|
|
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,$TIME_H_agentperfdetail);
|
|
$pfUSERtotCUSTOMER_MS_pct = sprintf("%0.2f", MathZDC(100*$Scustomer_sec, $Stime));
|
|
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,$TIME_M_agentperfdetail);
|
|
|
|
$pfUSERtime_MS = sprintf("%9s", $pfUSERtime_MS);
|
|
$pfUSERtotTALK_MS = sprintf("%8s", $pfUSERtotTALK_MS);
|
|
$pfUSERtotTALK_MS_pct = sprintf("%8s", $pfUSERtotTALK_MS_pct);
|
|
$pfUSERavgTALK_MS = sprintf("%6s", $pfUSERavgTALK_MS);
|
|
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
|
|
$pfUSERtotPAUSE_MS_pct = sprintf("%8s", $pfUSERtotPAUSE_MS_pct);
|
|
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
|
|
$pfUSERtotWAIT_MS = sprintf("%8s", $USERtotWAIT_MS);
|
|
$pfUSERtotWAIT_MS_pct = sprintf("%8s", $pfUSERtotWAIT_MS_pct);
|
|
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
|
|
$pfUSERtotDISPO_MS = sprintf("%8s", $USERtotDISPO_MS);
|
|
$pfUSERtotDISPO_MS_pct = sprintf("%8s", $pfUSERtotDISPO_MS_pct);
|
|
$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
|
|
$pfUSERtotDEAD_MS = sprintf("%8s", $USERtotDEAD_MS);
|
|
$pfUSERtotDEAD_MS_pct = sprintf("%8s", $pfUSERtotDEAD_MS_pct);
|
|
$pfUSERavgDEAD_MS = sprintf("%6s", $USERavgDEAD_MS);
|
|
$pfUSERtotCUSTOMER_MS = sprintf("%8s", $USERtotCUSTOMER_MS);
|
|
$pfUSERtotCUSTOMER_MS_pct = sprintf("%8s", $pfUSERtotCUSTOMER_MS_pct);
|
|
$pfUSERavgCUSTOMER_MS = sprintf("%6s", $USERavgCUSTOMER_MS);
|
|
$PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;
|
|
|
|
if ($show_percentages) {
|
|
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Suser_group | $Slast_user_group$BBD_filler | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERtotPAUSE_MS_pct % | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERtotWAIT_MS_pct % | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERtotTALK_MS_pct % | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERtotDISPO_MS_pct % | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERtotDEAD_MS_pct % | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERtotCUSTOMER_MS_pct % | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
|
|
} else {
|
|
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Suser_group | $Slast_user_group$BBD_filler | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";
|
|
}
|
|
|
|
$Toutput.=$Toutput_sub;
|
|
|
|
$CSV_lines.="\"$Sfull_nameRAW\",";
|
|
if ($show_percentages) {
|
|
$CSV_lines.=preg_replace('/\s/', '', "\"$SuserRAW\",\"$Suser_group\",\"$Slast_user_group$BBD_csv_filler\",\"$Scalls\",\"$pfUSERtime_MS\",\"$pfUSERtotPAUSE_MS\",\"$pfUSERtotPAUSE_MS_pct\",\"$pfUSERavgPAUSE_MS\",\"$pfUSERtotWAIT_MS\",\"$pfUSERtotWAIT_MS_pct\",\"$pfUSERavgWAIT_MS\",\"$pfUSERtotTALK_MS\",\"$pfUSERtotTALK_MS_pct\",\"$pfUSERavgTALK_MS\",\"$pfUSERtotDISPO_MS\",\"$pfUSERtotDISPO_MS_pct\",\"$pfUSERavgDISPO_MS\",\"$pfUSERtotDEAD_MS\",\"$pfUSERtotDEAD_MS_pct\",\"$pfUSERavgDEAD_MS\",\"$pfUSERtotCUSTOMER_MS\",\"$pfUSERtotCUSTOMER_MS_pct\",\"$pfUSERavgCUSTOMER_MS\"$CSVstatuses");
|
|
} else {
|
|
$CSV_lines.=preg_replace('/\s/', '', "\"$SuserRAW\",\"$Suser_group\",\"$Slast_user_group$BBD_csv_filler\",\"$Scalls\",\"$pfUSERtime_MS\",\"$pfUSERtotPAUSE_MS\",\"$pfUSERavgPAUSE_MS\",\"$pfUSERtotWAIT_MS\",\"$pfUSERavgWAIT_MS\",\"$pfUSERtotTALK_MS\",\"$pfUSERavgTALK_MS\",\"$pfUSERtotDISPO_MS\",\"$pfUSERavgDISPO_MS\",\"$pfUSERtotDEAD_MS\",\"$pfUSERavgDEAD_MS\",\"$pfUSERtotCUSTOMER_MS\",\"$pfUSERavgCUSTOMER_MS\"$CSVstatuses");
|
|
}
|
|
$CSV_lines.="\n";
|
|
$CSV_lines.=$CSV_lines_sub;
|
|
|
|
|
|
$TOPsorted_output[$m] = $Toutput;
|
|
|
|
if ($stage == 'ID')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if ($stage == 'LEADS')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if ($stage == 'TIME')
|
|
{$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
|
|
if (!preg_match('/ID|TIME|LEADS/',$stage))
|
|
{$ASCII_text.="$Toutput";}
|
|
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if (preg_match('/ID|TIME|LEADS/',$stage))
|
|
{
|
|
if (preg_match('/ID/',$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (preg_match('/TIME|LEADS/',$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
$ASCII_text.="$TOPsorted_output[$i]";
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$CSVSUMstatuses='';
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
$total_var=$Sstatus."_total";
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
if ($Sstatus=="$status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $calls[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
if ($show_percentages) {
|
|
$SUMstatusesHTML .= " 0.00 % |";
|
|
$CSVSUMstatuses.=",\"0.00 %\"";
|
|
}
|
|
$$total_var=0;
|
|
}
|
|
else
|
|
{
|
|
$SUMstatusTXT = sprintf("%8s", $Scalls);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
$CSVSUMstatuses.=",\"$Scalls\"";
|
|
if ($show_percentages) {
|
|
$SstatusTXT_pct=sprintf("%8s", sprintf("%0.2f", MathZDC(100*$Scalls,$TOTcalls)));
|
|
$SUMstatusesHTML .= " $SstatusTXT_pct % |";
|
|
$CSVSUMstatuses.=",\"$SstatusTXT_pct %\"";
|
|
}
|
|
$$total_var=$Scalls;
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOTcalls = sprintf("%7s", $TOTcalls);
|
|
$TOT_AGENTS = sprintf("%-4s", $m);
|
|
|
|
$TOTavgTALK = MathZDC($TOTtotTALK, $TOTcalls);
|
|
$TOTavgDISPO = MathZDC($TOTtotDISPO, $TOTcalls);
|
|
$TOTavgDEAD = MathZDC($TOTtotDEAD, $TOTcalls);
|
|
$TOTavgPAUSE = MathZDC($TOTtotPAUSE, $TOTcalls);
|
|
$TOTavgWAIT = MathZDC($TOTtotWAIT, $TOTcalls);
|
|
$TOTavgCUSTOMER = MathZDC($TOTtotCUSTOMER, $TOTcalls);
|
|
|
|
$TOTtime_MS = sec_convert($TOTtime,$TIME_H_agentperfdetail);
|
|
$TOTtotTALK_MS = sec_convert($TOTtotTALK,$TIME_H_agentperfdetail);
|
|
$TOTtotDISPO_MS = sec_convert($TOTtotDISPO,$TIME_H_agentperfdetail);
|
|
$TOTtotDEAD_MS = sec_convert($TOTtotDEAD,$TIME_H_agentperfdetail);
|
|
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,$TIME_H_agentperfdetail);
|
|
$TOTtotWAIT_MS = sec_convert($TOTtotWAIT,$TIME_H_agentperfdetail);
|
|
$TOTtotCUSTOMER_MS = sec_convert($TOTtotCUSTOMER,$TIME_H_agentperfdetail);
|
|
$TOTtotTALK_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotTALK, $TOTtime));
|
|
$TOTtotDISPO_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotDISPO, $TOTtime));
|
|
$TOTtotDEAD_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotDEAD, $TOTtime));
|
|
$TOTtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotPAUSE, $TOTtime));
|
|
$TOTtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotWAIT, $TOTtime));
|
|
$TOTtotCUSTOMER_MS_pct =sprintf("%0.2f", MathZDC(100*$TOTtotCUSTOMER, $TOTtime));
|
|
$TOTavgTALK_MS = sec_convert($TOTavgTALK,$TIME_M_agentperfdetail);
|
|
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,$TIME_M_agentperfdetail);
|
|
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,$TIME_M_agentperfdetail);
|
|
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,$TIME_M_agentperfdetail);
|
|
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,$TIME_M_agentperfdetail);
|
|
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,$TIME_M_agentperfdetail);
|
|
|
|
$TOTtime_MS = sprintf("%10s", $TOTtime_MS);
|
|
$TOTtotTALK_MS = sprintf("%10s", $TOTtotTALK_MS);
|
|
$TOTtotDISPO_MS = sprintf("%10s", $TOTtotDISPO_MS);
|
|
$TOTtotDEAD_MS = sprintf("%10s", $TOTtotDEAD_MS);
|
|
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
|
|
$TOTtotWAIT_MS = sprintf("%10s", $TOTtotWAIT_MS);
|
|
$TOTtotCUSTOMER_MS = sprintf("%10s", $TOTtotCUSTOMER_MS);
|
|
$TOTtotTALK_MS_pct = sprintf("%8s", $TOTtotTALK_MS_pct);
|
|
$TOTtotDISPO_MS_pct = sprintf("%8s", $TOTtotDISPO_MS_pct);
|
|
$TOTtotDEAD_MS_pct = sprintf("%8s", $TOTtotDEAD_MS_pct);
|
|
$TOTtotPAUSE_MS_pct = sprintf("%8s", $TOTtotPAUSE_MS_pct);
|
|
$TOTtotWAIT_MS_pct = sprintf("%8s", $TOTtotWAIT_MS_pct);
|
|
$TOTtotCUSTOMER_MS_pct = sprintf("%8s", $TOTtotCUSTOMER_MS_pct);
|
|
$TOTavgTALK_MS = sprintf("%6s", $TOTavgTALK_MS);
|
|
$TOTavgDISPO_MS = sprintf("%6s", $TOTavgDISPO_MS);
|
|
$TOTavgDEAD_MS = sprintf("%6s", $TOTavgDEAD_MS);
|
|
$TOTavgPAUSE_MS = sprintf("%6s", $TOTavgPAUSE_MS);
|
|
$TOTavgWAIT_MS = sprintf("%6s", $TOTavgWAIT_MS);
|
|
$TOTavgCUSTOMER_MS = sprintf("%6s", $TOTavgCUSTOMER_MS);
|
|
|
|
if ($file_download == 0 || !$file_download)
|
|
{
|
|
while(strlen($TOTtime_MS)>10) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
|
|
while(strlen($TOTtotTALK_MS)>10) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
|
|
while(strlen($TOTtotDISPO_MS)>10) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
|
|
while(strlen($TOTtotDEAD_MS)>10) {$TOTtotDEAD_MS = substr("$TOTtotDEAD_MS", 0, -1);}
|
|
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotWAIT_MS)>10) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
|
|
while(strlen($TOTtotCUSTOMER_MS)>10) {$TOTtotCUSTOMER_MS = substr("$TOTtotCUSTOMER_MS", 0, -1);}
|
|
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
|
|
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
|
|
while(strlen($TOTavgDEAD_MS)>6) {$TOTavgDEAD_MS = substr("$TOTavgDEAD_MS", 0, -1);}
|
|
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTavgWAIT_MS)>6) {$TOTavgWAIT_MS = substr("$TOTavgWAIT_MS", 0, -1);}
|
|
while(strlen($TOTavgCUSTOMER_MS)>6) {$TOTavgCUSTOMER_MS = substr("$TOTavgCUSTOMER_MS", 0, -1);}
|
|
}
|
|
|
|
if ($show_percentages) {
|
|
if (!$breakdown_by_date) # Prevent additional line from being printed - has to be here, won't work above in if-breakdown-by-date loop when results are sorted
|
|
{
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+$statusesHEAD\n";
|
|
}
|
|
$ASCII_text.="| "._QXZ("TOTALS",33)." "._QXZ("AGENTS",32,"r").":$TOT_AGENTS$BBD_filler | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTtotPAUSE_MS_pct % | $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTtotWAIT_MS_pct % | $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTtotTALK_MS_pct % | $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTtotDISPO_MS_pct % | $TOTavgDISPO_MS |$TOTtotDEAD_MS| $TOTtotDEAD_MS_pct % | $TOTavgDEAD_MS |$TOTtotCUSTOMER_MS| $TOTtotCUSTOMER_MS_pct % | $TOTavgCUSTOMER_MS |$SUMstatusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+----------+------------+--------+$statusesHEAD\n";
|
|
} else {
|
|
if (!$breakdown_by_date) # Prevent additional line from being printed - has to be here, won't work above in if-breakdown-by-date loop when results are sorted
|
|
{
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
}
|
|
$ASCII_text.="| "._QXZ("TOTALS",33)." "._QXZ("AGENTS",32,"r").":$TOT_AGENTS$BBD_filler | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$TOTtotDEAD_MS| $TOTavgDEAD_MS |$TOTtotCUSTOMER_MS| $TOTavgCUSTOMER_MS |$SUMstatusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+".$BBD_header."--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
|
|
}
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("APD_CALLSdata|1|CALLS|integer|", "APD_TIMEdata|2|TIME|time|", "APD_PAUSEdata|3|PAUSE|time|", "APD_PAUSEdata|4|PAUSE AVG|time|", "APD_WAITdata|5|WAIT|time|", "APD_WAITdata|6|WAIT AVG|time|", "APD_TALKdata|7|TALK|time|", "APD_TALKdata|8|TALK AVG|time|", "APD_DISPOdata|9|DISPO|time|", "APD_DISPOdata|10|DISPO AVG|time|", "APD_DEADdata|11|DEAD|time|", "APD_DEADdata|12|DEAD AVG|time|", "APD_CUSTdata|13|CUST|time|", "APD_CUSTdata|14|CUST AVG|time|");
|
|
|
|
for ($e=0; $e<count($statusesARY); $e++) {
|
|
$Sstatus=$statusesARY[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "APD_SUBSTATUS".$e."data|".($e+15)."|".$SstatusTXT."|integer|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
|
|
}
|
|
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("CALL STATS BREAKDOWN: (Statistics related to handling of calls only)");
|
|
include("graphcanvas.inc");
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
$GRAPH_text.=$JS_text.$GRAPH.$GRAPH2.$GRAPH3;
|
|
|
|
if ($show_percentages) {
|
|
$CSV_total=preg_replace('/\s/', '', "\"\",\"\",\""._QXZ("TOTALS")."\",\""._QXZ("AGENTS").":$TOT_AGENTS\",\"$TOTcalls\",\"$TOTtime_MS\",\"$TOTtotPAUSE_MS\",\"$TOTtotPAUSE_MS_pct %\",\"$TOTavgPAUSE_MS\",\"$TOTtotWAIT_MS\",\"$TOTtotWAIT_MS_pct %\",\"$TOTavgWAIT_MS\",\"$TOTtotTALK_MS\",\"$TOTtotTALK_MS_pct %\",\"$TOTavgTALK_MS\",\"$TOTtotDISPO_MS\",\"$TOTtotDISPO_MS_pct %\",\"$TOTavgDISPO_MS\",\"$TOTtotDEAD_MS\",\"$TOTtotDEAD_MS_pct %\",\"$TOTavgDEAD_MS\",\"$TOTtotCUSTOMER_MS\",\"$TOTtotCUSTOMER_MS_pct %\",\"$TOTavgCUSTOMER_MS\"$CSVSUMstatuses\n\n");
|
|
} else {
|
|
$CSV_total=preg_replace('/\s/', '', "\"\",\"\",\""._QXZ("TOTALS")."\",\""._QXZ("AGENTS").":$TOT_AGENTS\",\"$TOTcalls\",\"$TOTtime_MS\",\"$TOTtotPAUSE_MS\",\"$TOTavgPAUSE_MS\",\"$TOTtotWAIT_MS\",\"$TOTavgWAIT_MS\",\"$TOTtotTALK_MS\",\"$TOTavgTALK_MS\",\"$TOTtotDISPO_MS\",\"$TOTavgDISPO_MS\",\"$TOTtotDEAD_MS\",\"$TOTavgDEAD_MS\",\"$TOTtotCUSTOMER_MS\",\"$TOTavgCUSTOMER_MS\"$CSVSUMstatuses\n\n");
|
|
}
|
|
|
|
if ($file_download == 1)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AGENT_PERFORMACE_DETAIL$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_header$CSV_lines$CSV_total";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
$CSV_report=fopen("AST_agent_performance_detail.csv", "w");
|
|
fwrite($CSV_report, $CSV_header);
|
|
fwrite($CSV_report, $CSV_lines);
|
|
fwrite($CSV_report, $CSV_total);
|
|
|
|
|
|
$ASCII_text.="\n\n";
|
|
|
|
|
|
|
|
if ($file_download == 2)
|
|
{
|
|
$TIME_HF_agentperfdetail = 'HF';
|
|
$TIME_H_agentperfdetail = 'HF';
|
|
$TIME_M_agentperfdetail = 'HF';
|
|
}
|
|
if ($time_in_sec)
|
|
{
|
|
$TIME_HF_agentperfdetail = 'S';
|
|
$TIME_H_agentperfdetail = 'S';
|
|
$TIME_M_agentperfdetail = 'S';
|
|
}
|
|
|
|
$sub_statuses='-';
|
|
$sub_statusesTXT='';
|
|
$sub_statusesHEAD='';
|
|
$sub_statusesHTML='';
|
|
$CSV_statuses='';
|
|
$sub_statusesARY=$MT;
|
|
$j=0;
|
|
$PCusers='-';
|
|
$PCusersARY=$MT;
|
|
$PCuser_namesARY=$MT;
|
|
$k=0;
|
|
|
|
$graph_stats=array();
|
|
$max_total=1;
|
|
$max_nonpause=1;
|
|
$max_pause=1;
|
|
|
|
$sub_status_stmt="SELECT distinct if(sub_status is null, '*', sub_status) as all_subs from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec >= 0 and pause_sec < 65000 $group_SQL $user_agent_log_SQL order by all_subs asc limit 10000000;";
|
|
if ($DB) {$ASCII_text.="$sub_status_stmt\n";}
|
|
$sub_status_rslt=mysql_to_mysqli($sub_status_stmt, $link);
|
|
$subs_to_print=0;
|
|
$q=0;
|
|
while($ss_row=mysqli_fetch_row($sub_status_rslt)) {
|
|
$current_ss=$ss_row[0];
|
|
# FOR NULL SUB STATUSES
|
|
if ($current_ss=="*") {$sub_status_clause="and sub_status is null";} else {$sub_status_clause="and sub_status='$current_ss'";}
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$stmt="SELECT '' as full_name,user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec), '' as user_group from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $sub_status_clause and pause_sec<65000 $live_user_SQL $group_SQL $user_group_agent_log_SQL $user_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec), vicidial_users.user_group from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $sub_status_clause and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 $live_user_SQLvu $group_SQL $user_group_SQL $user_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
# $subs_to_print = mysqli_num_rows($rslt);
|
|
$sub_subs_to_print = mysqli_num_rows($rslt);
|
|
$subs_to_print+=$sub_subs_to_print;
|
|
$i=0;
|
|
while ($i < $sub_subs_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($show_defunct_users=="checked")
|
|
{
|
|
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[1]'";
|
|
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
|
|
if (mysqli_num_rows($defunct_user_rslt)>0)
|
|
{
|
|
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
|
|
$PCfull_name_val=$defunct_user_row[0];
|
|
$PCuser_group_val=$defunct_user_row[1];
|
|
}
|
|
else
|
|
{
|
|
$PCfull_name_val=$row[1];
|
|
$PCuser_group_val="**NONE**";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$PCfull_name_val=$row[0];
|
|
$PCuser_group_val=$row[5];
|
|
}
|
|
|
|
|
|
$PCfull_name[$q] = $PCfull_name_val;
|
|
$PCuser[$q] = $row[1];
|
|
$PCpause_sec[$q] = $row[2];
|
|
$sub_status[$q] = $row[3];
|
|
$PCnon_pause_sec[$q] = $row[4];
|
|
$PCuser_group[$q] = $PCuser_group_val;
|
|
$max_varname="max_".$sub_status[$q];
|
|
$$max_varname=1;
|
|
|
|
# echo "$sub_status[$i]|$PCpause_sec[$i]\n";
|
|
# if ( (!preg_match("/\-$sub_status[$i]\-/i", $sub_statuses)) and (strlen($sub_status[$i])>0) )
|
|
if (!preg_match("/\-$sub_status[$q]\-/i", $sub_statuses))
|
|
{
|
|
$sub_statusesTXT = sprintf("%8s", $sub_status[$q]);
|
|
$sub_statusesHEAD .= "----------+";
|
|
$sub_statusesHTML .= " $sub_statusesTXT |";
|
|
$sub_statuses .= "$sub_status[$q]-";
|
|
$sub_statusesARY[$j] = $sub_status[$q];
|
|
$CSV_statuses.=",\"$sub_status[$q]\"";
|
|
$j++;
|
|
}
|
|
if (!preg_match("/\-$PCuser[$q]\-/i", $PCusers))
|
|
{
|
|
$PCusers .= "$PCuser[$q]-";
|
|
$PCusersARY[$k] = $PCuser[$q];
|
|
$PCuser_namesARY[$k] = $PCfull_name[$q];
|
|
$PCuser_groupsARY[$k] = $PCuser_group[$q];
|
|
$k++;
|
|
}
|
|
|
|
$i++;
|
|
$q++;
|
|
}
|
|
}
|
|
|
|
$ASCII_text.=_QXZ("PAUSE CODE BREAKDOWN",20).": <a href=\"$LINKbase&stage=$stage&file_download=2\">["._QXZ("DOWNLOAD")."]</a>\n\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+------------+----------+----------+ +$sub_statusesHEAD\n";
|
|
$ASCII_text.="| "._QXZ("USER NAME",15)." | "._QXZ("ID",8)." | "._QXZ("CURRENT USER GROUP",20)." | "._QXZ("MOST RECENT USER GRP",20)." | "._QXZ("LOGIN TIME",10)." | "._QXZ("NONPAUSE",8)." | "._QXZ("PAUSE",8)." | |$sub_statusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+------------+----------+----------+ +$sub_statusesHEAD\n";
|
|
|
|
$CSV_header="\""._QXZ("Agent Performance Detail",47)." $NOW_TIME\"\n";
|
|
$CSV_header.="\""._QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
|
|
$CSV_header.="\""._QXZ("PAUSE CODE BREAKDOWN").":\"\n";
|
|
$CSV_header.="\""._QXZ("USER NAME")."\",\""._QXZ("ID")."\",\""._QXZ("CURRENT USER GROUP")."\",\""._QXZ("MOST RECENT USER GROUP")."\",\""._QXZ("TOTAL")."\",\""._QXZ("NONPAUSE")."\",\""._QXZ("PAUSE")."\",$CSV_statuses\n";
|
|
|
|
### BEGIN loop through each user ###
|
|
$m=0;
|
|
$Suser_ct = count($usersARY);
|
|
$TOTtotNONPAUSE = 0;
|
|
$TOTtotTOTAL = 0;
|
|
$CSV_lines="";
|
|
|
|
while ($m < $k)
|
|
{
|
|
$d=0;
|
|
while ($d < $Suser_ct)
|
|
{
|
|
if ($usersARY[$d] === "$PCusersARY[$m]")
|
|
{$pcPAUSEtotal = $PAUSEtotal[$d];}
|
|
$d++;
|
|
}
|
|
$Suser=$PCusersARY[$m];
|
|
$Sfull_name=$PCuser_namesARY[$m];
|
|
$Suser_group=$PCuser_groupsARY[$m];
|
|
$Slast_user_group=$recent_user_groups[$Suser];
|
|
$Spause_sec=0;
|
|
$Snon_pause_sec=0;
|
|
$Stotal_sec=0;
|
|
$SstatusesHTML='';
|
|
$CSV_statuses="";
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SstatusTXT='';
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
$max_varname="max_".$Sstatus;
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
|
|
{
|
|
$Spause_sec = ($Spause_sec + $PCpause_sec[$i]);
|
|
$Snon_pause_sec = ($Snon_pause_sec + $PCnon_pause_sec[$i]);
|
|
$Stotal_sec = ($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);
|
|
|
|
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],$TIME_H_agentperfdetail);
|
|
$pfUSERcodePAUSE_MS = sprintf("%6s", $USERcodePAUSE_MS);
|
|
|
|
$SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
|
|
if ($PCpause_sec[$i]>$$max_varname) {$$max_varname=$PCpause_sec[$i];}
|
|
$graph_stats[$m][(4+$n)]=$PCpause_sec[$i];
|
|
|
|
$CSV_statuses.=",\"$USERcodePAUSE_MS\"";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0:00 |";
|
|
$CSV_statuses.=",\"0:00:00\"";
|
|
$graph_stats[$m][(4+$n)]=0;
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
|
|
$Sfull_nameRAW = $Sfull_name;
|
|
$SuserRAW = $Suser;
|
|
$graph_stats[$m][0]="$Sfull_name - $SuserRAW";
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sfull_name= sprintf("%-15s", $Sfull_name);
|
|
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
|
$Suser_group= sprintf("%-20s", $Suser_group);
|
|
while(strlen($Suser_group)>20) {$Suser_group = substr("$Suser_group", 0, -1);}
|
|
$Slast_user_group= sprintf("%-20s", $Slast_user_group);
|
|
while(strlen($Slast_user_group)>20) {$Slast_user_group = substr("$Slast_user_group", 0, -1);}
|
|
$Suser = sprintf("%-8s", $Suser);
|
|
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sfull_name= sprintf("%-45s", $Sfull_name);
|
|
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
|
$Suser_group= sprintf("%-60s", $Suser_group);
|
|
while(mb_strlen($Suser_group,'utf-8')>20) {$Suser_group = mb_substr("$Suser_group", 0, -1,'utf-8');}
|
|
$Slast_user_group= sprintf("%-60s", $Slast_user_group);
|
|
while(mb_strlen($Slast_user_group,'utf-8')>20) {$Slast_user_group = mb_substr("$Slast_user_group", 0, -1,'utf-8');}
|
|
$Suser = sprintf("%-24s", $Suser);
|
|
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
|
}
|
|
|
|
$TOTtotNONPAUSE = ($TOTtotNONPAUSE + $Snon_pause_sec);
|
|
$TOTtotTOTAL = ($TOTtotTOTAL + $Stotal_sec);
|
|
|
|
if (trim($Stotal_sec)>$max_total) {$max_total=trim($Stotal_sec);}
|
|
if (trim($Snon_pause_sec)>$max_nonpause) {$max_nonpause=trim($Snon_pause_sec);}
|
|
if (trim($Spause_sec)>$max_pause) {$max_pause=trim($Spause_sec);}
|
|
$graph_stats[$m][1]="$Stotal_sec";
|
|
$graph_stats[$m][2]="$Snon_pause_sec";
|
|
$graph_stats[$m][3]="$Spause_sec";
|
|
|
|
$USERtotPAUSE_MS = sec_convert($Spause_sec,$TIME_H_agentperfdetail);
|
|
$USERtotNONPAUSE_MS = sec_convert($Snon_pause_sec,$TIME_H_agentperfdetail);
|
|
$USERtotTOTAL_MS = sec_convert($Stotal_sec,$TIME_H_agentperfdetail);
|
|
|
|
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
|
|
$pfUSERtotNONPAUSE_MS = sprintf("%8s", $USERtotNONPAUSE_MS);
|
|
$pfUSERtotTOTAL_MS = sprintf("%10s", $USERtotTOTAL_MS);
|
|
|
|
$BOTTOMoutput = "| $Sfull_name | $Suser | $Suser_group | $Slast_user_group | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
|
|
|
|
$BOTTOMsorted_output[$m] = $BOTTOMoutput;
|
|
|
|
$ASCII_text.="$BOTTOMoutput";
|
|
$CSV_lines.="\"$Sfull_nameRAW\"".preg_replace('/\s/', '', ",\"$SuserRAW\",\"$Suser_group\",\"$Slast_user_group\",\"$pfUSERtotTOTAL_MS\",\"$pfUSERtotNONPAUSE_MS\",\"$pfUSERtotPAUSE_MS\",$CSV_statuses");
|
|
$CSV_lines.="\n";
|
|
$m++;
|
|
}
|
|
### END loop through each user ###
|
|
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
#if (preg_match('/ID|TIME|LEADS/',$stage))
|
|
# {
|
|
# $n=0;
|
|
# while ($n <= $m)
|
|
# {
|
|
# $i = $sort_order[$m];
|
|
# echo "$BOTTOMsorted_output[$i]";
|
|
# $m--;
|
|
# }
|
|
# }
|
|
### END sort through output to display properly ###
|
|
|
|
|
|
|
|
###### LAST LINE FORMATTING ##########
|
|
### BEGIN loop through each status ###
|
|
$SUMstatusesHTML='';
|
|
$CSVSUMstatuses='';
|
|
$TOTtotPAUSE=0;
|
|
$n=0;
|
|
while ($n < $j)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
$total_var=$Sstatus."_total";
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if ($Sstatus=="$sub_status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $PCpause_sec[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
$$total_var=0;
|
|
}
|
|
else
|
|
{
|
|
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
|
|
$$total_var=$Scalls;
|
|
|
|
$USERsumstatPAUSE_MS = sec_convert($Scalls,$TIME_H_agentperfdetail);
|
|
$pfUSERsumstatPAUSE_MS = sprintf("%8s", $USERsumstatPAUSE_MS);
|
|
|
|
$SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
|
|
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
|
$CSVSUMstatuses.=",\"$USERsumstatPAUSE_MS\"";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$TOT_AGENTS = sprintf("%-4s", $m);
|
|
|
|
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,$TIME_H_agentperfdetail);
|
|
$TOTtotNONPAUSE_MS = sec_convert($TOTtotNONPAUSE,$TIME_H_agentperfdetail);
|
|
$TOTtotTOTAL_MS = sec_convert($TOTtotTOTAL,$TIME_H_agentperfdetail);
|
|
|
|
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
|
|
$TOTtotNONPAUSE_MS = sprintf("%10s", $TOTtotNONPAUSE_MS);
|
|
$TOTtotTOTAL_MS = sprintf("%12s", $TOTtotTOTAL_MS);
|
|
|
|
if ($file_download == 0 || !$file_download)
|
|
{
|
|
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotNONPAUSE_MS)>10) {$TOTtotNONPAUSE_MS = substr("$TOTtotNONPAUSE_MS", 0, -1);}
|
|
while(strlen($TOTtotTOTAL_MS)>12) {$TOTtotTOTAL_MS = substr("$TOTtotTOTAL_MS", 0, -1);}
|
|
}
|
|
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+------------+----------+----------+ +$sub_statusesHEAD\n";
|
|
$ASCII_text.="| "._QXZ("TOTALS",33)." "._QXZ("AGENTS",32,"r").":$TOT_AGENTS |$TOTtotTOTAL_MS|$TOTtotNONPAUSE_MS|$TOTtotPAUSE_MS| |$SUMstatusesHTML\n";
|
|
$ASCII_text.="+-----------------+----------+----------------------+----------------------+------------+----------+----------+ +$sub_statusesHEAD\n";
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("APD_TOTALdata|1|TOTAL|time|", "APD_NONPAUSEdata|2|NONPAUSE|time|", "APD_PAUSEdata|3|PAUSE|time|");
|
|
|
|
for ($e=0; $e<count($sub_statusesARY); $e++) {
|
|
$Sstatus=$sub_statusesARY[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="("._QXZ("blank").")";}
|
|
array_push($graph_array, "APDP_SUBSTATUS".$e."data|".($e+4)."|".$sub_statusesARY[$e]."|time|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("PAUSE CODE BREAKDOWN");
|
|
include("graphcanvas.inc");
|
|
$GRAPH.=$graphCanvas;
|
|
$JS_text.="</script>\n";
|
|
|
|
|
|
$CSV_total=preg_replace('/\s/', '', "\"\",\"\",\""._QXZ("TOTALS")."\",\""._QXZ("AGENTS").":$TOT_AGENTS\",\"$TOTtotTOTAL_MS\",\"$TOTtotNONPAUSE_MS\",\"$TOTtotPAUSE_MS\",$CSVSUMstatuses");
|
|
|
|
if ($file_download == 2)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_PAUSE_CODE_BREAKDOWN$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_header$CSV_lines$CSV_total";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
$CSV_report=fopen("AST_pause_code_breakdown.csv", "w");
|
|
fwrite($CSV_report, $CSV_header);
|
|
fwrite($CSV_report, $CSV_lines);
|
|
fwrite($CSV_report, $CSV_total);
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$HTML_text.=$GRAPH.$JS_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
$HTML_text.="\n\n<BR>$db_source";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
|
|
$HTML_text.="</BODY></HTML>";
|
|
}
|
|
|
|
|
|
if ($file_download == 0 || !$file_download)
|
|
{
|
|
echo $HTML_head;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
}
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
?>
|
|
|