mattf
b7b9dfcdcf
Changes to AST_VDauto_dial.pl and FastAGI_log.pl scripts to accomodate the new IVR status in the vicidial_auto_calls table. Added a doc(Inbound_VDAC_IVR.txt) to explain this feature and give an example git-svn-id: svn://192.168.202.10@875 3d104415-ff17-0410-8863-d5cf3c621b8a
60 lines
2.8 KiB
Plaintext
60 lines
2.8 KiB
Plaintext
Inbound VDAC IVR process 2008-05-25
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This doc goes over the addition of the IVR status to the vicidial_auto_calls table and how calls that are not yet in an in-group(queue) can still be counted as active calls. This allows your system to show a tally of inbound calls that are still navigating menus before finding an in-group(queue) to be put into.
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The agi-VDAD_inbound_calltime_check.agi script does a check for the calltime scheme of the defined in-group(queue) as well as using the after-hours method for that in-group and the associated after-hours message if defined. Also, this script can place a record in the vicidial_auto_calls status in the IVR status. Calls in this status do not affect the dial ratios of blended campaigns, but they will display in the AST_timeonVDADall.php real-time status pages.
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The example below shows how to do a very simple IVR before sending to a queue asking if the caller wants English, Spanish, French or German language service.
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The "test_in_menu" audio file would have something like the following script:
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"Hello, thank you for calling ACME Service Inc. For English press one, para el
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español, prensa dos, pour le Français, presse trois, für Deutschen Presse vier."
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extensions.conf additions:
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; First, in the default context you will put a line sending the inbound calls
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; for this number into a context named the same as the first in-group(queue),
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; in this case "TEST_IN". There are also 3 other in-groups(queues) for the
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; non-English in-groups(queues):
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; TEST_IN - English - option 1
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; TEST_IN_ES - Spanish - option 2
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; TEST_IN_FR - French - option 3
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; TEST_IN_DE - German - option 4
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[default]
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exten => 7275551111,1,Goto(TEST_IN,1,1)
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[TEST_IN]
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exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,TEST_IN-----YES)
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exten => s,2,Background(test_in_menu)
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exten => s.n.WaitExten(10)
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exten => s,n,Background(test_in_menu)
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exten => s.n.WaitExten(10)
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exten => s,n,Playback(vm-goodbye)
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exten => s,n,hangup
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exten => 1,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----TEST_IN-----7275551111-----Closer-----park----------999-----1-----OUTB)
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exten => 1,n,Hangup
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exten => 2,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----TEST_IN_ES-----7275551111-----Closer-----park----------999-----1-----OUTB)
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exten => 2,n,Hangup
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exten => 3,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----TEST_IN_FR-----7275551111-----Closer-----park----------999-----1-----OUTB)
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exten => 3,n,Hangup
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exten => 4,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----TEST_IN_DE-----7275551111-----Closer-----park----------999-----1-----OUTB)
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exten => 4,n,Hangup
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exten => #,1,Goto(s,2)
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exten => i,1,Goto(s,2)
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exten => t,1,Goto(s,2)
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exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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