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agc_2-X/bin/AST_VDauto_dial.pl
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mattf 165e5517ff Another fix for Extended auto-alt-dialing issue #1323 AST_VDauto_dial.pl 
git-svn-id: svn://192.168.202.10@3513 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-09-01 14:23:54 +00:00

5676 lines
249 KiB
Perl
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#!/usr/bin/perl
#
# AST_VDauto_dial.pl version 2.14
#
# DESCRIPTION:
# Places auto_dial calls on the VICIDIAL dialer system
#
# SUMMARY:
# This program was designed for people using the Asterisk PBX with VICIDIAL
#
# For the client to use VICIDIAL, this program must be in the cron constantly
#
# For this program to work you need to have the "asterisk" MySQL database
# created and create the tables listed in the CONF_MySQL.txt file, also make sure
# that the machine running this program has read/write/update/delete access
# to that database
#
# It is recommended that you run this program on the local Asterisk machine
#
# This script is to run perpetually querying every second to place new phone
# calls from the vicidial_hopper based upon how many available agents there are
# and the value of the auto_dial_level setting in the campaign screen of the
# admin web page
#
# It is good practice to keep this program running by placing the associated
# KEEPALIVE script running every minute to ensure this program is always running
#
# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
# 50317-0954 - Added duplicate check per cycle to account for DB lockups
# 50322-1302 - Added campaign custom callerid feature
# 50324-1353 - Added optional variable to record ring time thru separate diap prefix
# 50606-2308 - Added code to ensure no calls placed out on inactive campaign
# 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs
# 50620-1349 - Added custom vdad transfer AGI extension per campaign
# 50810-1610 - Added database server variable definitions lookup
# 50810-1630 - Added max_vicidial_trunks server limiter on active lines
# 50812-0957 - Corrected max_trunks logic, added update of server every 25 sec
# 60120-1522 - Corrected time error for hour variable, caused agi problems
# 60427-1223 - Fixed Blended in/out CLOSER campaign issue
# 60608-1134 - Altered vac table field of call_type for IN OUT distinction
# 60612-1324 - Altered dead call section to accept BUSY detection from VD_hangup
# - Altered dead call section to accept DISCONNECT detection from VD_hangup
# 60614-1142 - Added code to work with recycled leads, multi called_since_last_reset values
# - Removed gmt lead validation because it is already done by VDhopper
# 60807-1438 - Changed to DBI
# - Changed to use /etc/astguiclient.conf for configs
# 60814-1749 - Added option for no logging to file
# 60821-1546 - Added option to not dial phone_code per campaign
# 60824-1437 - Added available_only_ratio_tally option
# 61003-1353 - Added restrictions for server trunks
# 61113-1625 - Added code for clearing VDAC LIVE jams
# 61115-1725 - Added OUTBALANCE to call calculation for call_type for balance dialing
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
# 70115-1635 - Added initial auto-alt-dial functionality
# 70116-1619 - Added VDAD Ring-No-Answer Auto Alt Dial code
# 70118-1539 - Added user_group logging to vicidial_user_log
# 70131-1550 - Fixed Manual dialing trunk shortage bug
# 70205-1414 - Added code for last called date update
# 70207-1031 - Fixed Tally-only-available bug with customer hangups
# 70215-1123 - Added queue_log ABANDON logging
# 70302-1412 - Fixed max_vicidial_trunks update if set to 0
# 70320-1458 - Fixed several errors in calculating trunk shortage for campaigns
# 71029-1909 - Changed CLOSER-type campaign_id restriction
# 71030-2054 - Added hopper priority sorting
# 80227-0406 - added queue_priority
# 80525-1040 - Added IVR vac status compatibility for inbound calls
# 80713-0624 - Added vicidial_list_last_local_call_time field
# 80829-2359 - Added extended alt dial and dnc checkon all alt dial hopper insertions
# 80909-0845 - Added support for campaign-specific DNC lists
# 81013-2216 - Fixed improper deletion of auto_calls records
# 81020-0125 - Bug fixes from changes to auto_calls deletion changes
# 90124-0721 - Added parameter to ensure no auto-dial calls are placed for MANUAL campaigns
# 90202-0203 - Added outbound_autodial_active option to halt all dialing
# 90306-1845 - Added configurable calls-per-second option
# 90611-0554 - Bug fix for Manual dial calls and logging
# 90619-1948 - Format fixing
# 90630-2252 - Added Sangoma CDP pre-Answer call processing
# 90816-0057 - Changed default vicidial_log time to 0 from 1 second
# 90827-1227 - Added list_id logging in vicidial_log on NA calls
# 90907-0919 - Added LAGGED pause code update for paused agents, reduced logging if no issues
# 90909-0640 - Parked bug fix and code optimizations
# 90917-1432 - Fixed issue on high-volume systems with lagged agents
# 90924-0914 - Added List callerid override option
# 91026-1218 - Added AREACODE DNC option
# 91108-2122 - Added LAGGED PAUSEREASON QM entry for lagged agents
# 91123-1802 - Added outbound_autodial field, and exception for outbound-only agents on blended campaign
# 91213-1856 - Added queue_position to queue_log ABANDON records
# 100309-0551 - Added queuemetrics_loginout option
# 100327-1359 - Fixed LAGGED issues
# 100903-0041 - Changed lead_id max length to 10 digits
# 101111-1556 - Added source to vicidial_hopper inserts
# 101117-1656 - Added accounting for DEAD agent calls when in available-only-tally dialing
# 101207-0713 - Added more info to Originate for rare VDAC issue
# 110103-1227 - Added queuemetrics_loginout NONE option
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1408 - Fixed trunk reservation bug
# 110224-1859 - Added compatibility with QM phone environment logging
# 110303-1710 - Added clearing of ring_callerid when vicidial_auto_calls deleted
# 110513-1745 - Added double-check for dial level difference target, and dial level and avail-only-tally features
# 110525-1940 - Allow for auto-dial IVR transfers
# 110602-0953 - Added dl_diff_target_method option
# 110723-1256 - Added extra debug for vac deletes and fix for long ring/drop time
# 110731-2127 - Added sections for handling MULTI_LEAD auto-alt-dial and na-call-url functions
# 110809-1516 - Added section for noanswer logging
# 110901-1125 - Added campaign areacode cid function
# 110922-1202 - Added logging of last calltime to campaign
# 120403-1839 - Changed auto-alt-dial multi-lead processing to use server max recording time value for time
# 120831-1503 - Added vicidial_dial_log outbound call logging
# 121124-2249 - Added Other Campaign DNC option
# 121129-1840 - Fix for issue #600
# 130706-2024 - Added disable_auto_dial system option
# 130811-1403 - Fix for issue #690
# 131016-0659 - Fix for disable_auto_dial system option
# 131122-1233 - Added several missing sthA->finish
# 131209-1557 - Added called_count logging
# 140426-1941 - Added pause_type to vicidial_agent_log
# 141113-1556 - Added concurrency check
# 141211-2134 - Added na_call_url list_id override option
# 151006-0936 - Changed campaign_cid_areacodes to operate with 2-5 digit areacodes
# 161102-1031 - Fixed QM partition problem
# 170313-1041 - Added CHAT option to inbound_queue_no_dial
# 170325-1106 - Added optional vicidial_drop_log logging
# 170527-2347 - Fix for rare inbound logging issue #1017
# 170915-1817 - Added support for per server routing prefix needed for Asterisk 13+
# 180130-1346 - Added inbound_no_agents_no_dial campaign options
# 180214-1559 - Added CID Group functionality
# 180301-1338 - Small changes for Inbound Queue No Dial
# 180812-1026 - Added code for scheduled_callbacks_auto_reschedule campaign feature
# 190709-2239 - Added Call Quota logging
# 191108-0922 - Added Dial Timeout Lead override function
# 200108-1315 - Added CID Group type of NONE
# 200122-1851 - Added code for CID Group auto-rotate feature
# 200825-0032 - Include live agents from other campaigns if they have the campaign Drop-InGroup selected and drop sec < 0
# 201122-0928 - Added code for dialy call count limits
# 201218-2224 - Added code for SHARED agent campaigns
# 210207-0952 - Added more logging, debug code and fixes for SHARED agent campaigns
# 210423-2241 - Fix for campaign ID underscore issue #1265
# 210606-1006 - Added TILTX features for pre-carrier call filtering
# 210713-1322 - Added call_limit_24hour feature support
# 210718-0359 - Fixes for 24-Hour Call Count Limits with standard Auto-Alt-Dialing
# 210719-1520 - Added additional state override methods for call_limit_24hour
# 210731-0952 - Added cid_group_id_two campaign option
# 210827-1044 - Fix for Extended auto-alt-dialing issue #1323
# 210901-1020 - Another fix for Extended auto-alt-dialing issue #1323
#
$build='210901-1020';
$script='AST_VDauto_dial';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n";
print " [-t] = test\n";
print " [-debug] = verbose debug messages\n";
print " [-debugX] = Extra verbose debug messages\n";
print " [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n";
print "\n";
exit;
}
else
{
if ($args =~ /--delay=/i)
{
@data_in = split(/--delay=/,$args);
$loop_delay = $data_in[1];
print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n";
$loop_delay = ($loop_delay * 1000);
}
else
{
$loop_delay = '2500';
}
if ($args =~ /-debug/i)
{
$DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute
}
if ($args =~ /-debugX/i)
{
$DBX=1; # Extra Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute
}
if ($args =~ /-t/i)
{
$TEST=1;
$T=1;
}
}
}
else
{
print "no command line options set\n";
$loop_delay = '2500';
$DB=1;
}
### end parsing run-time options ###
# constants
$US='__';
$MT[0]='';
$RECcount=''; ### leave blank for no REC count
$RECprefix='7'; ### leave blank for no REC prefix
$useJAMdebugFILE='1'; ### leave blank for no Jam call debug file writing
$max_vicidial_trunks=0; ### setting a default value for max_vicidial_trunks
$run_check=1; # concurrency check
$new_agent_multicampaign=1; # new process for handling multi-campaign agents
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
if (!$VARDB_port) {$VARDB_port='3306';}
&get_time_now; # update time/date variables
if (!$VDADLOGfile) {$VDADLOGfile = "$PATHlogs/vdautodial.$year-$mon-$mday";}
if (!$JAMdebugFILE) {$JAMdebugFILE = "$PATHlogs/vdad-JAM.$year-$mon-$mday";}
if (!$AADLOGfile) {$AADLOGfile = "$PATHlogs/auto-alt-dial.$year-$mon-$mday";}
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Time::Local;
use POSIX;
use DBI;
### connect to MySQL database defined in the conf file
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
$dbhC = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context,vd_server_logs,vicidial_recording_limit,asterisk_version,routing_prefix FROM servers where server_ip = '$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBtelnet_host = $aryA[0];
$DBtelnet_port = $aryA[1];
$DBASTmgrUSERNAME = $aryA[2];
$DBASTmgrSECRET = $aryA[3];
$DBASTmgrUSERNAMEupdate = $aryA[4];
$DBASTmgrUSERNAMElisten = $aryA[5];
$DBASTmgrUSERNAMEsend = $aryA[6];
$DBmax_vicidial_trunks = $aryA[7];
$DBanswer_transfer_agent= $aryA[8];
$DBSERVER_GMT = $aryA[9];
$DBext_context = $aryA[10];
$DBvd_server_logs = $aryA[11];
$DBvicidial_recording_limit = $aryA[12];
$asterisk_version = $aryA[13];
$routing_prefix = $aryA[14];
if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;}
if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;}
if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;}
if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;}
if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;}
if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;}
if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;}
$max_vicidial_trunks = $DBmax_vicidial_trunks;
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if (length($DBSERVER_GMT) > 0) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBext_context) {$ext_context = $DBext_context;}
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
%ast_ver_str = parse_asterisk_version($asterisk_version);
}
$sthA->finish();
$event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|';
&event_logger;
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,outbound_autodial_active,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pause_type,enable_drop_lists,call_quota_lead_ranking,timeclock_end_of_day,allow_shared_dial,call_limit_24hour FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = $aryA[0];
$queuemetrics_server_ip = $aryA[1];
$queuemetrics_dbname = $aryA[2];
$queuemetrics_login= $aryA[3];
$queuemetrics_pass = $aryA[4];
$queuemetrics_log_id = $aryA[5];
$outbound_autodial_active = $aryA[6];
$queuemetrics_loginout = $aryA[7];
$queuemetrics_addmember_enabled = $aryA[8];
$queuemetrics_pause_type = $aryA[9];
$enable_drop_lists = $aryA[10];
$SScall_quota_lead_ranking = $aryA[11];
$timeclock_end_of_day = $aryA[12];
$allow_shared_dial = $aryA[13];
$SScall_limit_24hour = $aryA[14];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
### concurrency check (SCREEN uses script path, so check for more than 2 entries)
if ($run_check > 0)
{
my $grepout = `/bin/ps ax | grep $0 | grep -v grep | grep -v '/bin/sh'`;
my $grepnum=0;
$grepnum++ while ($grepout =~ m/\n/g);
if ($grepnum > 2)
{
if ($DB) {print "I am not alone! Another $0 is running! Exiting...\n";}
$event_string = "I am not alone! Another $0 is running! Exiting...";
&event_logger;
exit;
}
}
### Grab system_settings values from the database
$stmtA = "SELECT use_non_latin FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$non_latin = $aryA[0];
}
$sthA->finish();
if ($non_latin > 0)
{
$stmtA = "SET NAMES 'UTF8';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthA->finish();
}
$stmtA = "INSERT IGNORE into vicidial_campaign_stats_debug SET campaign_id='-SHARE-',server_ip='$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthA->finish();
$one_day_interval = 12; # 1 month loops for one year
while($one_day_interval > 0)
{
$endless_loop=5760000; # 30 days minutes at XXX seconds per loop
$stat_count=1;
while($endless_loop > 0)
{
&get_time_now;
$VDADLOGfile = "$PATHlogs/vdautodial.$year-$mon-$mday";
###############################################################################
###### first figure out how many calls should be placed for each campaign per server
###############################################################################
@DBlive_user=@MT;
@DBlive_server_ip=@MT;
@DBlive_campaign=@MT;
@DBlive_campaign_rank=@MT;
@DBlive_campaign_sort=@MT;
@DBlive_campaign_sorted=@MT;
@DBlive_campaign_level=@MT;
@DBlive_dial_campaign=@MT;
@DBlive_conf_exten=@MT;
@DBlive_status=@MT;
@DBlive_call_id=@MT;
@DBlive_last_call_epoch=@MT;
@DBcampaigns=@MT;
@DBIPaddress=@MT;
@DBIPcampaign=@MT;
@DBIPcampaign_sort=@MT;
@DBIPcampaign_sorted=@MT;
@DBIPactive=@MT;
@DBIPvdadexten=@MT;
@DBIPcount=@MT;
@DBIPACTIVEcount=@MT;
@DBIPINCALLcount=@MT;
@DBIPDEADcount=@MT;
@DBIPadlevel=@MT;
@DBIPdialtimeout=@MT;
@DBIPdialprefix=@MT;
@DBIPcampaigncid=@MT;
@DBIPexistcalls=@MT;
@DBIPexistcalls_IN=@MT;
@DBIPexistcalls_IN_ALL=@MT;
@DBIPexistchats_IN_LIVE=@MT;
@DBIPexistcalls_IN_LIVE=@MT;
@DBIPexistcalls_QUEUE_LIVE=@MT;
@DBIPexistcalls_OUT=@MT;
@DBIPgoalcalls=@MT;
@DBIPmakecalls=@MT;
@DBIPlivecalls=@MT;
@DBIPclosercamp=@MT;
@DBIPomitcode=@MT;
@DBIPautoaltdial=@MT;
@DBIPtrunk_shortage=@MT;
@DBIPcampaign_ready_agents=@MT;
@DBIPold_trunk_shortage=@MT;
@DBIPserver_trunks_limit=@MT;
@DBIPserver_trunks_other=@MT;
@DBIPserver_trunks_allowed=@MT;
@DBIPqueue_priority=@MT;
@DBIPdial_method=@MT;
@DBIPuse_custom_cid=@MT;
@DBIPcid_group_id=@MT;
@DBIPcid_group_id_two=@MT;
@DBIPinbound_queue_no_dial=@MT;
@DBIPinbound_no_agents_no_dial=@MT;
@DBIPinbound_no_agents_no_dial_threshold=@MT;
@DBIPinbound_no_agents_no_dial_trigger=@MT;
@DBIPinand_agent_ready_count=@MT;
@DBIPinand_users=@MT;
@DBIPavailable_only_tally=@MT;
@DBIPavailable_only_tally_threshold=@MT;
@DBIPavailable_only_tally_threshold_agents=@MT;
@DBIPdial_level_threshold=@MT;
@DBIPdial_level_threshold_agents=@MT;
@DBIPadaptive_dl_diff_target=@MT;
@DBIPdl_diff_target_method=@MT;
@DBIPscheduled_callbacks_auto_reschedule=@MT;
@DBIPcall_quota_lead_ranking=@MT;
@DBIPdial_timeout_lead_container=@MT;
@DBIPdial_timeout_lead_container_entry=@MT;
@DBIPdrop_call_seconds=@MT;
@DBIPdrop_action=@MT;
@DBIPdrop_inbound_group=@MT;
@DBshare_camp=@MT;
@DBshare_camp_rank=@MT;
@DBshare_dial_level=@MT;
$active_line_counter=0;
$user_counter=0;
$user_campaigns = '|';
$user_campaignsSQL = "''";
$user_campaigns_counter = 0;
$user_campaignIP = '|';
$user_CIPct = 0;
$active_agents = "'READY','QUEUE','INCALL','DONE'";
$lists_update = '';
$LUcount=0;
$campaigns_update = '';
$CPcount=0;
$shared_dial_camp_override=0;
##### Get maximum calls per second that this process can send out
$stmtA = "SELECT outbound_calls_per_second,vicidial_recording_limit FROM servers where server_ip='$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$outbound_calls_per_second = $aryA[0];
$DBvicidial_recording_limit = $aryA[1];
}
$sthA->finish();
if ( ($outbound_calls_per_second > 0) && ($outbound_calls_per_second < 201) )
{$per_call_delay = (1000 / $outbound_calls_per_second);}
else
{$per_call_delay = '25';}
$event_string="SERVER CALLS PER SECOND MAXIMUM SET TO: $outbound_calls_per_second |$per_call_delay|";
&event_logger;
#############################################
##### Check if auto-dialing is enabled
$stmtA = "SELECT outbound_autodial_active,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,disable_auto_dial,allow_shared_dial FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$outbound_autodial_active = $aryA[0];
$noanswer_log = $aryA[1];
$alt_log_server_ip = $aryA[2];
$alt_log_dbname = $aryA[3];
$alt_log_login = $aryA[4];
$alt_log_pass = $aryA[5];
$tables_use_alt_log_db = $aryA[6];
$disable_auto_dial = $aryA[7];
$allow_shared_dial = $aryA[8];
}
$sthA->finish();
#############################################
##### Gather SHARED campaigns info
$debug_shared_output='';
$initial_debug_shared_output='';
$shared_SQL='';
$shared_callsTOTAL=0;
$shared_callsSERVER=0;
$shared_dropsTOTAL=0;
$shared_dropsSERVER=0;
$shared_agentsTOTAL=0;
$shared_agentsSERVER=0;
$share_dial_level_total=0;
$share_dial_level_average=0;
$share_dial_max=0;
$shared_campaigns_list='|';
$agent_shared_campaigns_ct=0;
if ($allow_shared_dial > 0)
{
$stmtA = "SELECT campaign_id,drop_inbound_group,shared_dial_rank,auto_dial_level FROM vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE') order by shared_dial_rank desc;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBshare_camp[$rec_count] = $aryA[0];
$DBshare_camp_rank[$rec_count] = $aryA[2];
$DBshare_dial_level[$rec_count] = $aryA[3];
$shared_campaigns_list .= "$aryA[0]|";
if (length($DBshare_camp_rank[$rec_count])<2) {$DBshare_camp_rank[$rec_count] = "0$DBshare_camp_rank[$rec_count]";}
$shared_SQL .= "'$aryA[0]','$aryA[1]',";
$debug_shared_output .= "$aryA[0] Drop-In-Group: $aryA[1] Shared-Rank: $DBshare_camp_rank[$rec_count] Dial Level: $DBshare_dial_level[$rec_count]\n";
$rec_count++;
}
chop($shared_SQL);
if (length($shared_SQL)<2)
{$shared_SQL="'-NONE-'";}
$stmtA = "SELECT count(*) FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_dropsTOTAL = $aryA[0];
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id IN($shared_SQL);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_callsTOTAL = ($aryA[0] + $shared_dropsTOTAL);
}
$stmtA = "SELECT count(*) FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and server_ip='$VARserver_ip' and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_dropsSERVER = $aryA[0];
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id IN($shared_SQL) and server_ip='$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_callsSERVER = ($aryA[0] + $shared_dropsSERVER);
}
$stmtA = "SELECT count(*) FROM vicidial_live_agents where dial_campaign_id IN($shared_SQL) and status IN($active_agents) and outbound_autodial='Y' and last_update_time > '$BDtsSQLdate' order by last_call_time";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_agentsTOTAL = $aryA[0];
}
$stmtA = "SELECT count(*) FROM vicidial_live_agents where dial_campaign_id IN($shared_SQL) and status IN($active_agents) and outbound_autodial='Y' and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$shared_agentsSERVER = $aryA[0];
}
$event_string="SHARED-AGENT CAMPAIGNS ON SYSTEM: $rec_count TOTAL CALLS: $shared_callsTOTAL($shared_dropsTOTAL) SERVER CALLS: $shared_callsSERVER($shared_dropsSERVER)\n TOTAL AGENTS: $shared_agentsTOTAL SERVER AGENTS: $shared_agentsSERVER";
$debug_shared_output .= "$event_string\n";
&event_logger;
$initial_debug_shared_output = $debug_shared_output;
}
$debug_shared_output='';
##### Get a listing of the users that are active and ready to take calls
##### Also get a listing of the campaigns and campaigns/serverIP that will be used
$stmtA = "SELECT user,server_ip,campaign_id,conf_exten,status,callerid,dial_campaign_id,UNIX_TIMESTAMP(last_call_time) FROM vicidial_live_agents where status IN($active_agents) and outbound_autodial='Y' and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBlive_user[$user_counter] = $aryA[0];
$DBlive_server_ip[$user_counter] = $aryA[1];
$DBlive_campaign[$user_counter] = $aryA[2];
$DBlive_conf_exten[$user_counter] = $aryA[3];
$DBlive_status[$user_counter] = $aryA[4];
$DBlive_call_id[$user_counter] = $aryA[5];
$DBlive_dial_campaign[$user_counter] = $aryA[6];
$DBlive_last_call_epoch[$user_counter] = $aryA[7];
$DBlive_campaign_rank[$user_counter] = 0;
$DBlive_campaign_sort[$user_counter] = 0;
$DBlive_campaign_level[$user_counter] = 0;
if (length($DBlive_dial_campaign[$user_counter]) > 0)
{
if ($DBlive_dial_campaign[$user_counter] ne $DBlive_campaign[$user_counter])
{
$shared_dial_camp_override++;
if ($DBX) {print "Shared-Dial-Agent Dial-Campaign Override: $shared_dial_camp_override/$rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n";}
$debug_shared_output .= "Agent Dial-Campaign Override: $shared_dial_camp_override/$rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n";
$DBlive_campaign[$user_counter] = $DBlive_dial_campaign[$user_counter];
}
else
{
$debug_shared_output .= "Agent Dial-Campaign No-Change: $rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n";
}
}
$temp_ct=0;
foreach(@DBshare_camp)
{
if ($DBlive_campaign[$user_counter] eq $DBshare_camp[$temp_ct])
{
$DBlive_campaign_rank[$user_counter] = $DBshare_camp_rank[$temp_ct];
$DBlive_campaign_level[$user_counter] = $DBshare_dial_level[$temp_ct];
}
$temp_ct++;
}
if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i)
{
if ($campaigns_update !~ /'$DBlive_campaign[$user_counter]'/) {$campaigns_update .= "'$DBlive_campaign[$user_counter]',"; $CPcount++;}
$user_campaigns .= "$DBlive_campaign[$user_counter]|";
$user_campaignsSQL .= ",'$DBlive_campaign[$user_counter]'";
if ( ($allow_shared_dial > 0) && ($shared_campaigns_list =~ /\|$DBlive_campaign[$user_counter]\|/i) )
{
$share_dial_level_total = ($share_dial_level_total + $DBlive_campaign_level[$user_counter]);
$agent_shared_campaigns_ct++;
}
$DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter];
$user_campaigns_counter++;
}
if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i)
{
$user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|";
$DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]";
$DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]";
$DBIPcampaign_sort[$user_CIPct] = $DBlive_campaign_rank[$user_counter].'---'.$DBlive_last_call_epoch[$user_counter].'---'.$DBlive_campaign[$user_counter].'---'.$user_CIPct;
if ($DBX) {print "Debug agent campaign sort: $DBIPcampaign_sort[$user_CIPct]\n";}
$user_CIPct++;
}
$DBlive_campaign_sort[$user_counter] = $DBlive_campaign_rank[$user_counter].'_'.$DBlive_last_call_epoch[$user_counter].'_'.$DBlive_campaign[$user_counter].'_'.$user_counter;
if ($DBX) {print "Debug live agent sort: $DBlive_campaign_sort[$user_counter]\n";}
$user_counter++;
$rec_count++;
}
$sthA->finish();
### see how many total VDAD calls are going on right now for max limiter
$temp_dropsSERVER=0;
if ($allow_shared_dial > 0)
{
$stmtA = "SELECT count(*) FROM vicidial_shared_drops where status IN('SENT','RINGING','LIVE','XFER','CLOSER','IVR') and server_ip='$VARserver_ip' and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$temp_dropsSERVER = $aryA[0];
}
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$server_ip' and status IN('SENT','RINGING','LIVE','XFER','CLOSER','IVR');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$active_line_counter = ($aryA[0] + $temp_dropsSERVER);
}
$sthA->finish();
$event_string="LIVE AGENTS LOGGED IN: $user_counter ACTIVE CALLS: $active_line_counter";
&event_logger;
$stmtA = "UPDATE vicidial_campaign_server_stats set local_trunk_shortage='0' where server_ip='$server_ip' and campaign_id NOT IN($user_campaignsSQL);";
$UVCSSaffected_rows = $dbhA->do($stmtA);
if ($UVCSSaffected_rows > 0)
{
$event_string="OLD TRUNK SHORTS CLEARED: $UVCSSaffected_rows |$user_campaignsSQL|";
&event_logger;
}
### Calculate maximum share campaigns total calls and log debug shared campaign output
if ($allow_shared_dial > 0)
{
if ( ($user_campaigns_counter > 0) && ($share_dial_level_total > 0) )
{
$share_dial_level_average = ($share_dial_level_total / $agent_shared_campaigns_ct);
$share_dial_max = ($share_dial_level_average * $shared_agentsTOTAL);
$share_dial_max = ceil($share_dial_max);
}
$temp_max_warning='';
if ($shared_callsTOTAL > $share_dial_max)
{
$max_debug_string='';
if ($allow_shared_dial > 2)
{
$stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$temp_ct=0;
while ($sthArows > $temp_ct)
{
@aryA = $sthA->fetchrow_array;
$temp_ct++;
$max_debug_string .= "SD $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n";
}
$stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_auto_calls where campaign_id IN($shared_SQL);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$temp_ct=0;
while ($sthArows > $temp_ct)
{
@aryA = $sthA->fetchrow_array;
$temp_ct++;
$max_debug_string .= " $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n";
}
}
$temp_max_warning = "\nSHARED MAX OVER LIMIT! $shared_callsTOTAL > $share_dial_max \n$max_debug_string";
}
$event_string="SHARED-AGENT CAMPAIGNS DIAL LEVEL LIMITS: Shared campaigns with active agents: $agent_shared_campaigns_ct DL AVG: $share_dial_level_average SHARED MAX CALLS: $share_dial_max$temp_max_warning";
$initial_debug_shared_output .= "$event_string\n";
&event_logger;
# update debug output
$stmtA = "UPDATE vicidial_campaign_stats_debug SET entry_time='$now_date',debug_output='$initial_debug_shared_output' where campaign_id='-SHARE-' and server_ip='$VARserver_ip';";
$affected_rows = $dbhA->do($stmtA);
if ($allow_shared_dial > 1)
{
$stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$shared_agentsSERVER',total_calls='$shared_callsSERVER',debug_output='BUILD: $build\n$initial_debug_shared_output',campaign_id='-SHARE-',server_ip='$VARserver_ip';";
$affected_rows = $dbhA->do($stmtA);
}
}
### sort campaigns by shared campaign rank, then last agent call handle time
@DBIPcampaign_sorted = sort { $a cmp $b } @DBIPcampaign_sort;
$user_CIPct_sort = 0;
foreach(@DBIPcampaign_sorted)
{
@camp_sort_line = split(/---/,$DBIPcampaign_sorted[$user_CIPct_sort]);
$user_CIPct = $camp_sort_line[3];
$debug_string='';
$user_counter=0;
foreach(@DBlive_campaign)
{
if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && (length($DBlive_campaign[$user_counter]) == length($DBIPcampaign[$user_CIPct])) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) )
{
$DBIPcount[$user_CIPct]++;
$DBIPACTIVEcount[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] + 0);
$DBIPINCALLcount[$user_CIPct] = ($DBIPINCALLcount[$user_CIPct] + 0);
$DBIPDEADcount[$user_CIPct] = ($DBIPDEADcount[$user_CIPct] + 0);
if ($DBlive_status[$user_counter] =~ /READY|DONE/)
{
$DBIPACTIVEcount[$user_CIPct]++;
}
else
{
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$DBlive_call_id[$user_counter]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] > 0)
{
$DBIPINCALLcount[$user_CIPct]++;
}
else
{
$DBIPDEADcount[$user_CIPct]++;
}
}
else
{
$DBIPINCALLcount[$user_CIPct]++;
}
$sthA->finish();
}
}
$user_counter++;
}
### get count of READY-status agents in this campaign
$stmtA = "SELECT count(*) FROM vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and server_ip='$server_ip' and status='READY';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPcampaign_ready_agents[$user_CIPct] = $aryA[0];
}
$sthA->finish();
### check for vicidial_campaign_server_stats record, if non present then create it
$stmtA = "SELECT local_trunk_shortage FROM vicidial_campaign_server_stats where campaign_id='$DBIPcampaign[$user_CIPct]' and server_ip='$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPold_trunk_shortage[$user_CIPct] = $aryA[0];
$rec_count++;
}
$sthA->finish();
if ($rec_count < 1)
{
$stmtA = "INSERT INTO vicidial_campaign_server_stats SET local_trunk_shortage='0', server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
$DBIPold_trunk_shortage[$user_CIPct]=0;
$event_string="VCSS ENTRY INSERTED: $affected_rows";
$debug_string .= "$event_string\n";
&event_logger;
}
$DBIPserver_trunks_limit[$user_CIPct] = '';
$DBIPserver_trunks_other[$user_CIPct] = 0;
$DBIPserver_trunks_allowed[$user_CIPct] = $max_vicidial_trunks;
### check for vicidial_server_trunks record
$stmtA = "SELECT dedicated_trunks FROM vicidial_server_trunks where campaign_id='$DBIPcampaign[$user_CIPct]' and server_ip='$server_ip' and trunk_restriction='MAXIMUM_LIMIT';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPserver_trunks_limit[$user_CIPct] = $aryA[0];
$rec_count++;
}
$sthA->finish();
$stmtA = "SELECT sum(dedicated_trunks) FROM vicidial_server_trunks where campaign_id NOT IN('$DBIPcampaign[$user_CIPct]') and server_ip='$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPserver_trunks_other[$user_CIPct] = $aryA[0];
$rec_count++;
}
$sthA->finish();
$DBIPserver_trunks_allowed[$user_CIPct] = ($max_vicidial_trunks - $DBIPserver_trunks_other[$user_CIPct]);
### grab the dial_level and multiply by active agents to get your goalcalls
$DBIPadlevel[$user_CIPct]=0;
$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking,dial_timeout_lead_container,drop_call_seconds,drop_action,drop_inbound_group,call_limit_24hour_method,call_limit_24hour_scope,call_limit_24hour,call_limit_24hour_override,cid_group_id_two FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$active_only=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPadlevel[$user_CIPct] = $aryA[0];
$DBIPcalltime[$user_CIPct] = $aryA[1];
$DBIPdialtimeout[$user_CIPct] = $aryA[2];
$DBIPdialprefix[$user_CIPct] = $aryA[3];
$DBIPcampaigncid[$user_CIPct] = $aryA[4];
$DBIPactive[$user_CIPct] = $aryA[5];
$DBIPvdadexten[$user_CIPct] = $aryA[6];
$DBIPclosercamp[$user_CIPct] = $aryA[7];
$omit_phone_code = $aryA[8];
if ($omit_phone_code =~ /Y/) {$DBIPomitcode[$user_CIPct] = 1;}
else {$DBIPomitcode[$user_CIPct] = 0;}
$DBIPavailable_only_tally[$user_CIPct] = $aryA[9];
$DBIPautoaltdial[$user_CIPct] = $aryA[10];
$DBIPcampaign_allow_inbound[$user_CIPct] = $aryA[11];
$DBIPqueue_priority[$user_CIPct] = $aryA[12];
$DBIPdial_method[$user_CIPct] = $aryA[13];
$DBIPuse_custom_cid[$user_CIPct] = $aryA[14];
$DBIPinbound_queue_no_dial[$user_CIPct] = $aryA[15];
$DBIPavailable_only_tally_threshold[$user_CIPct] = $aryA[16];
$DBIPavailable_only_tally_threshold_agents[$user_CIPct] = $aryA[17];
$DBIPdial_level_threshold[$user_CIPct] = $aryA[18];
$DBIPdial_level_threshold_agents[$user_CIPct] = $aryA[19];
$DBIPadaptive_dl_diff_target[$user_CIPct] = $aryA[20];
$DBIPdl_diff_target_method[$user_CIPct] = $aryA[21];
$DBIPinbound_no_agents_no_dial[$user_CIPct] = $aryA[22];
$DBIPinbound_no_agents_no_dial_threshold[$user_CIPct] = $aryA[23];
$DBIPcid_group_id[$user_CIPct] = $aryA[24];
$DBIPscheduled_callbacks_auto_reschedule[$user_CIPct] = $aryA[25];
$DBIPcall_quota_lead_ranking[$user_CIPct] = $aryA[26];
$DBIPdial_timeout_lead_container[$user_CIPct] = $aryA[27];
$DBIPdial_timeout_lead_container_entry[$user_CIPct]='';
$DBIPdrop_call_seconds[$user_CIPct] = $aryA[28];
$DBIPdrop_action[$user_CIPct] = $aryA[29];
$DBIPdrop_inbound_group[$user_CIPct] = $aryA[30];
$DBIPcall_limit_24hour_method[$user_CIPct] = $aryA[31];
$DBIPcall_limit_24hour_scope[$user_CIPct] = $aryA[32];
$DBIPcall_limit_24hour[$user_CIPct] = $aryA[33];
$DBIPcall_limit_24hour_override[$user_CIPct] = $aryA[34];
$DBIPcid_group_id_two[$user_CIPct] = $aryA[35];
# check for Dial Timeout Lead override
if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) )
{
# Gather settings container for Call Quota Lead Ranking
$stmtC = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';";
$sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr;
$sthC->execute or die "executing: $stmtC ", $dbhC->errstr;
$sthCrows=$sthC->rows;
if ($sthCrows > 0)
{
@aryC = $sthC->fetchrow_array;
$DBIPdial_timeout_lead_container_entry[$user_CIPct] = $aryC[0];
$DBIPdial_timeout_lead_container_entry[$user_CIPct] =~ s/\r|\t|\'|\"|\\//gi;
}
$sthC->finish();
}
# BEGIN check if drop-in-group agents should be included ---NONE--- #
if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) && ($DBIPdial_method[$user_CIPct] !~ /SHARED_/i) )
{
if ($DBIPcount[$user_CIPct] > 0) {$DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] - 1);}
if ($DBIPACTIVEcount[$user_CIPct] > 0) {$DBIPACTIVEcount[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] - 1);}
$SQL_group_id=$DBIPdrop_inbound_group[$user_CIPct]; $SQL_group_id =~ s/_/\\_/gi;
$temp_drop_ingroup_SQL = "and ( (campaign_id!='$DBIPcampaign[$user_CIPct]') and (closer_campaigns LIKE \"% $SQL_group_id %\") )";
$stmtC = "SELECT user,status from vicidial_live_agents where last_update_time > '$BDtsSQLdate' $temp_drop_ingroup_SQL;";
$sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr;
$sthC->execute or die "executing: $stmtC ", $dbhC->errstr;
$sthCrows=$sthC->rows;
$temp_dig_ct=0;
$temp_dig_ACTIVE=0;
$temp_dig_INCALL=0;
while ($sthCrows > $temp_dig_ct)
{
@aryC = $sthC->fetchrow_array;
$temp_agent_status = $aryC[1];
if ($temp_agent_status =~ /READY|DONE|CLOSER/)
{
$DBIPcount[$user_CIPct]++;
$DBIPACTIVEcount[$user_CIPct]++;
$temp_dig_ACTIVE++;
}
else
{
if ($temp_agent_status =~ /INCALL/)
{
$DBIPcount[$user_CIPct]++;
$DBIPINCALLcount[$user_CIPct]++;
$temp_dig_INCALL++;
}
}
$temp_dig_ct++;
}
$sthC->finish();
if ($DB) {print " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n";}
$debug_string .= " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n";
}
# END check if drop-in-group agents should be included ---NONE--- #
if ($DBIPdl_diff_target_method[$user_CIPct] =~ /ADAPT_CALC_ONLY/)
{
if ( ($DBIPadaptive_dl_diff_target[$user_CIPct] < 0) || ($DBIPadaptive_dl_diff_target[$user_CIPct] > 0) )
{
$debug_string .= " !! DL DIFF TARGET SET TO 0, CALC-ONLY MODE: $DBIPdl_diff_target_method[$user_CIPct]|$DBIPadaptive_dl_diff_target[$user_CIPct]\n";
}
$DBIPadaptive_dl_diff_target[$user_CIPct] = 0;
}
if ($DBIPavailable_only_tally[$user_CIPct] =~ /Y/)
{
$DBIPcount[$user_CIPct] = $DBIPACTIVEcount[$user_CIPct];
$active_only=1;
}
else
{
### Check for available only tally threshold ###
if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /LOGGED-IN_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $user_counter) )
{
$debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for LOGGED-IN_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $user_counter)\n";
$active_only=1;
}
if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /NON-PAUSED_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPcount[$user_CIPct]) )
{
$debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for NON-PAUSED_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPcount[$user_CIPct])\n";
$active_only=1;
}
if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /WAITING_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct]) )
{
$debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for WAITING_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct])\n";
$active_only=1;
}
if ($active_only > 0)
{$DBIPcount[$user_CIPct] = $DBIPACTIVEcount[$user_CIPct];}
else
{$DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] - $DBIPDEADcount[$user_CIPct]);}
if ($DBIPcount[$user_CIPct] < 0)
{$DBIPcount[$user_CIPct]=0;}
}
$rec_count++;
}
$sthA->finish();
### Check for dial level threshold ###
$nonpause_agents_temp = ($DBIPACTIVEcount[$user_CIPct] + $DBIPINCALLcount[$user_CIPct]);
if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /LOGGED-IN_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $user_counter) )
{
$debug_string .= " !! DIAL LEVEL THRESHOLD triggered for LOGGED-IN_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $user_counter)\n";
$DBIPadlevel[$user_CIPct]=1;
}
if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /NON-PAUSED_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $nonpause_agents_temp) )
{
$debug_string .= " !! DIAL LEVEL THRESHOLD triggered for NON-PAUSED_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $nonpause_agents_temp)\n";
$DBIPadlevel[$user_CIPct]=1;
}
if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /WAITING_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct]) )
{
$debug_string .= " !! DIAL LEVEL THRESHOLD triggered for WAITING_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct])\n";
$DBIPadlevel[$user_CIPct]=1;
}
### apply dial level difference target ###
$DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] + $DBIPadaptive_dl_diff_target[$user_CIPct]);
if ($DBIPcount[$user_CIPct] < 0)
{$DBIPcount[$user_CIPct]=0;}
$DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]);
$tally_xfer_line_counter=0;
$temp_drop_IG='';
if ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i)
{$temp_drop_IG=",'$DBIPdrop_inbound_group[$user_CIPct]'";}
if ($active_only > 0)
{
### see how many VDAD calls are live as XFERs to agents
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and campaign_id IN('$DBIPcampaign[$user_CIPct]'$temp_drop_IG) and status IN('XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$tally_xfer_line_counter = $aryA[0];
}
$sthA->finish();
$DBIPgoalcalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] + $tally_xfer_line_counter);
}
if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;}
$DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]);
$event_string="$user_CIPct_sort $user_CIPct $DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] (READY: $DBIPcampaign_ready_agents[$user_CIPct]) dial_level: $DBIPadlevel[$user_CIPct] ($DBIPACTIVEcount[$user_CIPct]|$DBIPINCALLcount[$user_CIPct]|$DBIPDEADcount[$user_CIPct]) $DBIPadaptive_dl_diff_target[$user_CIPct]";
$debug_string .= "$event_string\n";
&event_logger;
### see how many calls are already active per campaign per server and
### subtract that number from goalcalls to determine how many new
### calls need to be placed in this loop
if ($DBIPcampaign_allow_inbound[$user_CIPct] =~ /Y/)
{
if (length($DBIPclosercamp[$user_CIPct]) > 2)
{
$DBIPclosercamp[$user_CIPct] =~ s/^ | -$//gi;
$DBIPclosercamp[$user_CIPct] =~ s/ /','/gi;
$DBIPclosercamp[$user_CIPct] = "'$DBIPclosercamp[$user_CIPct]'";
}
else {$DBIPclosercamp[$user_CIPct]="''";}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls_IN[$user_CIPct] = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and status IN('SENT','RINGING','LIVE','XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls_IN_ALL[$user_CIPct] = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct]) and status IN('LIVE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls_IN_LIVE[$user_CIPct] = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_live_chats where group_id IN($DBIPclosercamp[$user_CIPct]) and status IN('WAITING');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistchats_IN_LIVE[$user_CIPct] = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING','NEW') and group_id IN($DBIPclosercamp[$user_CIPct]);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls_QUEUE_LIVE[$user_CIPct] = $aryA[0];
}
$sthA->finish();
}
else
{
$DBIPexistcalls_IN[$user_CIPct]=0;
$DBIPexistcalls_IN_ALL[$user_CIPct]=0;
$DBIPexistcalls_IN_LIVE[$user_CIPct]=0;
$DBIPexistchats_IN_LIVE[$user_CIPct]=0;
$DBIPexistcalls_QUEUE_LIVE[$user_CIPct]=0;
}
### Check for inbound no-agents no-dial
$DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=0;
if ($DBX)
{
print "INBOUND NO-AGENTS NO-DIAL CHECK START($DBIPcampaign[$user_CIPct]): $DBIPinbound_no_agents_no_dial[$user_CIPct]|$DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";
}
if ( ($DBIPinbound_no_agents_no_dial[$user_CIPct] !~ /DISABLED/) && (length($DBIPinbound_no_agents_no_dial[$user_CIPct]) > 0) && ($DBIPinbound_no_agents_no_dial_threshold[$user_CIPct] > 0) )
{
$DBIPinand_container_entry[$user_CIPct]='';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPinbound_no_agents_no_dial[$user_CIPct]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPinand_container_entry[$user_CIPct] = $aryA[0];
$DBIPinand_container_entry[$user_CIPct] =~ s/\n/','/gi;
$DBIPinand_container_entry[$user_CIPct] =~ s/\r|\t| |''|,$|^,//gi;
$DBIPinand_container_entry[$user_CIPct] =~ s/,,/,/gi;
$DBIPinand_container_entry[$user_CIPct] =~ s/,''//gi;
$DBIPinand_container_entry[$user_CIPct] =~ s/','$//gi;
}
$sthA->finish();
if (length($DBIPinand_container_entry[$user_CIPct]) > 2)
{
$DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=1;
$DBIPinand_users[$user_CIPct]='';
$stmtA = "SELECT distinct(user) FROM vicidial_live_inbound_agents where group_id IN('$DBIPinand_container_entry[$user_CIPct]');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
$u=0;
while ($sthArows > $u)
{
@aryA = $sthA->fetchrow_array;
$DBIPinand_users[$user_CIPct] .= "'$aryA[0]',";
$u++;
}
$DBIPinand_users[$user_CIPct] =~ s/,$//gi;
$sthA->finish();
if (length($DBIPinand_users[$user_CIPct]) > 2)
{
$DBIPinand_agent_ready_count[$user_CIPct]=0;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user IN($DBIPinand_users[$user_CIPct]) and status IN('READY','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPinand_agent_ready_count[$user_CIPct] = $aryA[0];
if ($DBIPinand_agent_ready_count[$user_CIPct] >= $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct])
{
$DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=0;
}
else
{$debug_string .= " !! INBOUND NO-AGENT NO-DIAL: Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";}
if ($DBX) {print "DEBUG: INBOUND NO-AGENT Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";}
}
$sthA->finish();
}
else
{$debug_string .= " !! INBOUND NO-AGENT NO-DIAL: Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";}
}
}
$temp_dropsSERVER=0;
if ($allow_shared_dial > 0)
{
$stmtA = "SELECT count(*) FROM vicidial_shared_drops where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER') and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$temp_dropsSERVER = $aryA[0];
}
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id IN('$DBIPcampaign[$user_CIPct]'$temp_drop_IG) and call_type IN('IN','OUT','OUTBALANCE')) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls_OUT[$user_CIPct] = ($aryA[0] + $temp_dropsSERVER);
}
$sthA->finish();
$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]);
if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ALL_SERVERS/)
{$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN_ALL[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]);}
if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/)
{$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls[$user_CIPct] + $DBIPexistchats_IN_LIVE[$user_CIPct]);}
if ( ($DBIPcampaign_ready_agents[$user_CIPct] > 0) && ($DBIPexistcalls_IN[$user_CIPct] > 0) )
{
$event_string=" BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: $DBIPcampaign[$user_CIPct] $DBIPexistcalls[$user_CIPct] [$DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]])";
$debug_string .= "$event_string\n";
&event_logger;
$DBIPexistcalls[$user_CIPct] = $DBIPexistcalls_OUT[$user_CIPct];
}
$active_line_goal=0;
$DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]);
$DBIPmakecallsGOAL = $DBIPmakecalls[$user_CIPct];
$MVT_msg = '';
$DBIPtrunk_shortage[$user_CIPct] = 0;
$active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]);
if ($active_line_goal > $max_vicidial_trunks)
{
$NEWmakecallsgoal = ($max_vicidial_trunks - $active_line_counter);
if ($DBIPmakecalls[$user_CIPct] > $NEWmakecallsgoal)
{$DBIPmakecalls[$user_CIPct] = $NEWmakecallsgoal;}
$DBIPtrunk_shortage[$user_CIPct] = ($active_line_goal - $max_vicidial_trunks);
if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL)
{$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL}
$MVT_msg .= " MVT override: $max_vicidial_trunks |$DBIPmakecalls[$user_CIPct] $DBIPtrunk_shortage[$user_CIPct]|";
}
if (length($DBIPserver_trunks_limit[$user_CIPct])>0)
{
if ($DBIPserver_trunks_limit[$user_CIPct] < $DBIPgoalcalls[$user_CIPct])
{
$MVT_msg .= " TRUNK LIMIT override: $DBIPserver_trunks_limit[$user_CIPct]";
$DBIPtrunk_shortage[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPserver_trunks_limit[$user_CIPct]);
$DBIPmakecalls[$user_CIPct] = ($DBIPserver_trunks_limit[$user_CIPct] - $DBIPexistcalls[$user_CIPct]);
if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL)
{$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL}
$active_line_goal = $DBIPserver_trunks_limit[$user_CIPct];
}
}
else
{
if ($DBIPserver_trunks_allowed[$user_CIPct] < $active_line_goal)
{
$MVT_msg .= " OTHER LIMIT override: $DBIPserver_trunks_allowed[$user_CIPct]";
$DBIPtrunk_shortage[$user_CIPct] = ($active_line_goal - $DBIPserver_trunks_allowed[$user_CIPct]);
if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL)
{$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL}
$active_line_goal = $DBIPserver_trunks_allowed[$user_CIPct];
$NEWmakecallsgoal = ($active_line_goal - $active_line_counter);
if ($DBIPmakecalls[$user_CIPct] > $NEWmakecallsgoal)
{$DBIPmakecalls[$user_CIPct] = $NEWmakecallsgoal;}
}
}
$sharedMAX_msg='';
if ($DBIPmakecalls[$user_CIPct] > 0)
{
$active_line_counter = ($DBIPmakecalls[$user_CIPct] + $active_line_counter);
if ($DBIPdial_method[$user_CIPct] =~ /SHARED_/i)
{
$temp_shared_make_calls = ($shared_callsTOTAL + $DBIPmakecalls[$user_CIPct]);
if ($temp_shared_make_calls > $share_dial_max)
{
$temp_goal_diff = ($temp_shared_make_calls - $share_dial_max);
$new_goal_calls = ($DBIPmakecalls[$user_CIPct] - $temp_goal_diff);
if ($new_goal_calls < 0) {$new_goal_calls=0;}
$sharedMAX_msg = "\nSHARED MAX CALLS EXCEEDED! Shared Calls: $shared_callsTOTAL Shared Max: $share_dial_max Camp Goal Calls: $DBIPmakecalls[$user_CIPct] New Goal Calls: $new_goal_calls";
$DBIPmakecalls[$user_CIPct] = $new_goal_calls;
}
}
}
$max_debug_string='';
if ($allow_shared_dial > 2)
{
$stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$temp_ct=0;
while ($sthArows > $temp_ct)
{
@aryA = $sthA->fetchrow_array;
$temp_ct++;
$max_debug_string .= "SD $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n";
}
$stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_auto_calls where campaign_id IN($shared_SQL);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$temp_ct=0;
while ($sthArows > $temp_ct)
{
@aryA = $sthA->fetchrow_array;
$temp_ct++;
$max_debug_string .= " $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n";
}
}
$event_string="$user_CIPct_sort $user_CIPct $DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct] [$DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]|$DBIPexistcalls_IN_ALL[$user_CIPct]|$DBIPexistcalls_IN_LIVE[$user_CIPct]|$DBIPexistcalls_QUEUE_LIVE[$user_CIPct]]) $active_line_counter $MVT_msg $sharedMAX_msg \n$max_debug_string";
$debug_string .= "$event_string\n";
&event_logger;
### Calculate campaign-wide agent waiting and calls waiting differential
### This is used by the AST_VDadapt script to see if the current dial_level
### should be changed at all
$total_agents=0;
$ready_agents=0;
$waiting_calls=0;
$waiting_calls_IN=0;
$waiting_calls_OUT=0;
$stmtA = "SELECT count(*),status from vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and last_update_time > '$halfminSQLdate' group by status;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSagent_count = $aryA[0];
$VCSagent_status = $aryA[1];
$rec_count++;
if ($VCSagent_status =~ /READY|DONE/) {$ready_agents = ($ready_agents + $VCSagent_count);}
$total_agents = ($total_agents + $VCSagent_count);
}
$sthA->finish();
if ($DBIPcampaign_allow_inbound[$user_CIPct] =~ /Y/)
{
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and status IN('LIVE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$waiting_calls_IN = $aryA[0];
}
$sthA->finish();
}
else
{$waiting_calls_IN=0;}
$temp_dropsTOTAL=0;
if ($allow_shared_dial > 0)
{
$stmtA = "SELECT count(*) FROM vicidial_shared_drops where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and status IN('LIVE') and drop_time > \"$FVtsSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$temp_dropsTOTAL = $aryA[0];
}
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and status IN('LIVE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$waiting_calls_OUT = ($aryA[0] + $temp_dropsTOTAL);
}
$sthA->finish();
# check for drop-ingroup calls active in the system
if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) )
{
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id='$DBIPdrop_inbound_group[$user_CIPct]' and call_type IN('IN','OUT','OUTBALANCE')) and ( (status IN('LIVE')) or ( (status IN('CLOSER')) and (call_time > \"$FVtsSQLdate\") ) );";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$waiting_calls_OUT = ($aryA[0] + $waiting_calls_OUT);
$event_string=" $DBIPcampaign[$user_CIPct] Drop In-Group calls: $aryA[0] (New Waiting Calls: $waiting_calls_OUT)\n";
$debug_string .= "$event_string\n";
&event_logger;
}
$sthA->finish();
}
$waiting_calls = ($waiting_calls_IN + $waiting_calls_OUT);
$stat_ready_agents[$user_CIPct][$stat_count] = $ready_agents;
$stat_waiting_calls[$user_CIPct][$stat_count] = $waiting_calls;
$stat_total_agents[$user_CIPct][$stat_count] = $total_agents;
$stat_it=20;
$ready_diff_total=0;
$waiting_diff_total=0;
$total_agents_total=0;
$ready_diff_avg=0;
$waiting_diff_avg=0;
$total_agents_avg=0;
$stat_differential=0;
if ($stat_count < 20)
{
$stat_it = $stat_count;
$stat_B = 1;
}
else
{
$stat_B = ($stat_count - 19);
}
$it=0;
while($it < $stat_it)
{
$it_ary = ($it + $stat_B);
$ready_diff_total = ($ready_diff_total + $stat_ready_agents[$user_CIPct][$it_ary]);
$waiting_diff_total = ($waiting_diff_total + $stat_waiting_calls[$user_CIPct][$it_ary]);
$total_agents_total = ($total_agents_total + $stat_total_agents[$user_CIPct][$it_ary]);
# $event_string="$stat_count $it_ary $stat_total_agents[$user_CIPct][$it_ary]|$stat_ready_agents[$user_CIPct][$it_ary]|$stat_waiting_calls[$user_CIPct][$it_ary]";
# &event_logger;
$it++;
}
if ($ready_diff_total > 0)
{$ready_diff_avg = ($ready_diff_total / $stat_it);}
if ($waiting_diff_total > 0)
{$waiting_diff_avg = ($waiting_diff_total / $stat_it);}
if ($total_agents_total > 0)
{$total_agents_avg = ($total_agents_total / $stat_it);}
$stat_differential = ($ready_diff_avg - $waiting_diff_avg);
$event_string="CAMPAIGN DIFFERENTIAL: $total_agents_avg $stat_differential ($ready_diff_avg - $waiting_diff_avg)";
$debug_string .= "$event_string\n";
&event_logger;
$stmtA = "UPDATE vicidial_campaign_stats SET differential_onemin='$stat_differential', agents_average_onemin='$total_agents_avg' where campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
if ( ($DBIPold_trunk_shortage[$user_CIPct] > $DBIPtrunk_shortage[$user_CIPct]) || ($DBIPold_trunk_shortage[$user_CIPct] < $DBIPtrunk_shortage[$user_CIPct]) )
{
if ( ($DBIPadlevel[$user_CIPct] < 1) || ($DBIPdial_method[$user_CIPct] =~ /MANUAL|INBOUND_MAN/) )
{
$event_string="Manual Dial Override for Shortage |$DBIPadlevel[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|";
$debug_string .= "$event_string\n";
&event_logger;
$DBIPtrunk_shortage[$user_CIPct] = 0;
}
if ( ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED|ALL_SERVERS/) && ( ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) || ($DBIPexistcalls_QUEUE_LIVE[$user_CIPct] > 0) ) ) || ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) && ($DBIPexistchats_IN_LIVE[$user_CIPct] > 0) ) )
{
$event_string="Inbound Queue No-Dial Override for Shortage |$DBIPexistcalls_IN_LIVE[$user_CIPct]|$DBIPexistcalls_QUEUE_LIVE[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|";
$debug_string .= "$event_string\n";
&event_logger;
$DBIPtrunk_shortage[$user_CIPct] = 0;
}
if ($DBIPinbound_no_agents_no_dial_trigger[$user_CIPct] > 0)
{
$event_string="Inbound No-Agents No-Dial Override for Shortage |$DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|";
$debug_string .= "$event_string\n";
&event_logger;
$DBIPtrunk_shortage[$user_CIPct] = 0;
}
$stmtA = "UPDATE vicidial_campaign_server_stats SET local_trunk_shortage='$DBIPtrunk_shortage[$user_CIPct]',update_time='$now_date' where server_ip='$server_ip' and campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
}
else
{
$stmtA = "UPDATE vicidial_campaign_server_stats SET update_time='$now_date' where server_ip='$server_ip' and campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
}
$event_string="LOCAL TRUNK SHORTAGE: $DBIPtrunk_shortage[$user_CIPct]|$DBIPold_trunk_shortage[$user_CIPct] ($active_line_goal - $max_vicidial_trunks)";
$debug_string .= "$event_string\n";
&event_logger;
$stmtA="INSERT IGNORE INTO vicidial_campaign_stats_debug SET server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]',entry_time='$now_date',debug_output='$debug_string' ON DUPLICATE KEY UPDATE entry_time='$now_date',debug_output='$debug_string';";
$affected_rows = $dbhA->do($stmtA);
if ($allow_shared_dial > 1)
{
$stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$total_agents',total_calls='$waiting_calls_OUT',debug_output='DIALING PROCESS DEBUG OUTPUT:\n$event_string\n$debug_string',server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
}
$user_CIPct_sort++;
}
###############################################################################
###### second lookup leads and place calls for each campaign/server_ip
###### go one lead at a time and place the call by inserting a record into vicidial_manager
###############################################################################
$user_CIPct = 0;
foreach(@DBIPcampaign)
{
$calls_placed=0;
if ( ($DBIPdial_method[$user_CIPct] =~ /MANUAL|INBOUND_MAN/) || ($outbound_autodial_active < 1) || ($disable_auto_dial > 0) )
{
$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: MANUAL DIAL CAMPAIGN, NO DIALING";
&event_logger;
}
else
{
if ( ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED|ALL_SERVERS/) && ( ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) || ($DBIPexistcalls_QUEUE_LIVE[$user_CIPct] > 0) ) ) || ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) && ($DBIPexistchats_IN_LIVE[$user_CIPct] > 0) ) )
{
$event_string="$DBIPcampaign[$user_CIPct] $DBIPexistcalls_IN_LIVE[$user_CIPct] $DBIPexistcalls_QUEUE_LIVE[$user_CIPct] $DBIPexistchats_IN_LIVE[$user_CIPct]: INBOUND QUEUE NO DIAL, NO DIALING ($DBIPinbound_queue_no_dial[$user_CIPct])";
&event_logger;
}
else
{
if ($DBIPinbound_no_agents_no_dial_trigger[$user_CIPct] > 0)
{
$event_string="$DBIPcampaign[$user_CIPct] ($DBIPinand_agent_ready_count[$user_CIPct] <> $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]) $DBIPinand_users[$user_CIPct] '$DBIPinand_container_entry[$user_CIPct]' $DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]: INBOUND NO-AGENT NO DIAL, NO DIALING ($DBIPinbound_no_agents_no_dial[$user_CIPct])";
&event_logger;
}
else
{
$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING";
&event_logger;
$call_CMPIPct=0;
$lead_id_call_list='|';
my $UDaffected_rows=0;
$shared_clear=1;
if ( ($DBIPdial_method[$user_CIPct] =~ /SHARED_/i) && ($shared_callsTOTAL > $share_dial_max) )
{
$event_string="SHARED CAMPAIGN DIAL MAX EXCEEDED, NO DIALING! ($shared_callsTOTAL > $share_dial_max)";
&event_logger;
$shared_clear=0;
}
if ( ($call_CMPIPct < $DBIPmakecalls[$user_CIPct]) && ($shared_clear > 0) )
{
$stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by priority desc,hopper_id LIMIT $DBIPmakecalls[$user_CIPct]";
print "|$stmtA|\n";
$UDaffected_rows = $dbhA->do($stmtA);
print "hopper rows updated to QUEUE: |$UDaffected_rows|\n";
if ($UDaffected_rows)
{
$lead_id=''; $phone_code=''; $phone_number=''; $called_count='';
while ($call_CMPIPct < $UDaffected_rows)
{
$stmtA = "SELECT lead_id,alt_dial,source FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' order by priority desc,hopper_id LIMIT 1";
print "|$stmtA|\n";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$lead_id = $aryA[0];
$alt_dial = $aryA[1];
$hopper_source = $aryA[2];
$rec_count++;
}
$sthA->finish();
if ($lead_id_call_list =~ /\|$lead_id\|/)
{
print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n";
if ($SYSLOG)
{
open(DUPout, ">>$PATHlogs/VDAD_DUPLICATE.$file_date")
|| die "Can't open $PATHlogs/VDAD_DUPLICATE.$file_date: $!\n";
print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n";
close(DUPout);
}
}
else
{
$stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'";
print "|$stmtA|\n";
$UQaffected_rows = $dbhA->do($stmtA);
print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n";
### Gather lead data
$stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state,vendor_lead_code,source_id,title,first_name,middle_initial,last_name,address1,address2,city,province,postal_code,country_code,date_of_birth,email,comments,rank,owner FROM vicidial_list where lead_id='$lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$list_id = $aryA[0];
$gmt_offset_now = $aryA[1];
$called_since_last_reset = $aryA[2];
$phone_code = $aryA[3];
$phone_number = $aryA[4];
$address3 = $aryA[5];
$alt_phone = $aryA[6];
$called_count = $aryA[7];
$security_phrase = $aryA[8];
$state = $aryA[9];
$vendor_id = $aryA[10];
$source_id = $aryA[11];
$title = $aryA[12];
$first_name = $aryA[13];
$middle_initial = $aryA[14];
$last_name = $aryA[15];
$address1 = $aryA[16];
$address2 = $aryA[17];
$city = $aryA[18];
$province = $aryA[19];
$postal_code = $aryA[20];
$country_code = $aryA[21];
$date_of_birth = $aryA[22];
$email = $aryA[23];
$comments = $aryA[24];
$rank = $aryA[25];
$owner = $aryA[26];
$rec_countCUSTDATA++;
$rec_count++;
}
$sthA->finish();
if ($rec_countCUSTDATA)
{
$campaign_cid_override='';
### gather list_id overrides
$stmtA = "SELECT campaign_cid_override FROM vicidial_lists where list_id='$list_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsL=$sthA->rows;
if ($sthArowsL > 0)
{
@aryA = $sthA->fetchrow_array;
$campaign_cid_override = $aryA[0];
}
$sthA->finish();
### update called_count
$called_count++;
if ($called_since_last_reset =~ /^Y/)
{
if ($called_since_last_reset =~ /^Y$/) {$CSLR = 'Y1';}
else
{
$called_since_last_reset =~ s/^Y//gi;
$called_since_last_reset++;
$CSLR = "Y$called_since_last_reset";
}
}
else {$CSLR = 'Y';}
$LLCT_DATE_offset = ($LOCAL_GMT_OFF - $gmt_offset_now);
$LLCT_DATE_offset_epoch = ( $secX - ($LLCT_DATE_offset * 3600) );
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime($LLCT_DATE_offset_epoch);
$Lyear = ($Lyear + 1900);
$Lmon++;
if ($Lmon < 10) {$Lmon = "0$Lmon";}
if ($Lmday < 10) {$Lmday = "0$Lmday";}
if ($Lhour < 10) {$Lhour = "0$Lhour";}
if ($Lmin < 10) {$Lmin = "0$Lmin";}
if ($Lsec < 10) {$Lsec = "0$Lsec";}
$LLCT_DATE = "$Lyear-$Lmon-$Lmday $Lhour:$Lmin:$Lsec";
if ( ($alt_dial =~ /ALT|ADDR3|X/) && ($DBIPautoaltdial[$user_CIPct] =~ /ALT|ADDR|X/) )
{
if ( ($alt_dial =~ /ALT/) && ($DBIPautoaltdial[$user_CIPct] =~ /ALT/) )
{
$alt_phone =~ s/\D//gi;
$phone_number = $alt_phone;
}
if ( ($alt_dial =~ /ADDR3/) && ($DBIPautoaltdial[$user_CIPct] =~ /ADDR3/) )
{
$address3 =~ s/\D//gi;
$phone_number = $address3;
}
if ( ($alt_dial =~ /X/) && ($DBIPautoaltdial[$user_CIPct] =~ /X/) )
{
if ($alt_dial =~ /LAST/)
{
$stmtA = "SELECT phone_code,phone_number FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;";
}
else
{
$Talt_dial = $alt_dial;
$Talt_dial =~ s/\D//gi;
$stmtA = "SELECT phone_code,phone_number FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$phone_code = $aryA[0];
$phone_number = $aryA[1];
$phone_number =~ s/\D//gi;
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR',called_count='$called_count',user='VDAD',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id'";
}
else
{
$stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR', called_count='$called_count',user='VDAD',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id'";
}
$affected_rows = $dbhA->do($stmtA);
# update daily called counts for this lead
$stmtDC = "INSERT IGNORE INTO vicidial_lead_call_daily_counts SET lead_id='$lead_id',modify_date=NOW(),list_id='$list_id',called_count_total='1',called_count_auto='1' ON DUPLICATE KEY UPDATE modify_date=NOW(),list_id='$list_id',called_count_total=(called_count_total + 1),called_count_auto=(called_count_auto + 1);";
$affected_rowsDC = $dbhA->do($stmtDC);
if ($DB) {print "LEAD UPDATE: $affected_rows|$stmtA|\n";}
if ($DB) {print "LEAD CALL COUNT UPDATE: $affected_rowsDC|$stmtDC|\n";}
$PADlead_id = sprintf("%010s", $lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
# VmddhhmmssLLLLLLLLLL Set the callerIDname to a unique call_id string
$VqueryCID = "V$CIDdate$PADlead_id";
if ( ( ($DBIPscheduled_callbacks_auto_reschedule[$user_CIPct] !~ /DISABLED/) && (length($DBIPscheduled_callbacks_auto_reschedule[$user_CIPct]) > 0) ) || ($hopper_source eq 'C') )
{
### gather vicidial_callbacks information for this lead, if any
$stmtA = "SELECT callback_id,callback_time,lead_status,list_id FROM vicidial_callbacks where lead_id='$lead_id' and status='LIVE' and recipient='ANYONE' order by callback_id limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsPSCB=$sthA->rows;
if ($sthArowsPSCB > 0)
{
@aryA = $sthA->fetchrow_array;
$PSCBcallback_id = $aryA[0];
$PSCBcallback_time = $aryA[1];
$PSCBlead_status = $aryA[2];
$PSCBlist_id = $aryA[3];
}
$sthA->finish();
### insert record in recent callbacks table
if ($sthArowsPSCB > 0)
{
$stmtA = "INSERT INTO vicidial_recent_ascb_calls SET call_date='$SQLdate',callback_date='$PSCBcallback_time',callback_id='$PSCBcallback_id',caller_code='$VqueryCID',lead_id='$lead_id',server_ip='$DBIPaddress[$user_CIPct]',orig_status='$PSCBlead_status',reschedule='$DBIPscheduled_callbacks_auto_reschedule[$user_CIPct]',list_id='$PSCBlist_id',rescheduled='U';";
$affected_rows = $dbhA->do($stmtA);
}
}
### BEGIN check for Dial Timeout Lead override for this lead ###
$DTL_override=0;
if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) )
{
$AD_field='';
$skip_line=0; $DTLOset=0;
$temp_DTL = $DBIPdial_timeout_lead_container_entry[$user_CIPct];
if (length($temp_DTL) > 5)
{
@container_lines = split(/\n/,$temp_DTL);
$c=0;
foreach(@container_lines)
{
$container_lines[$c] =~ s/;.*|\r|\t//gi;
$container_lines[$c] =~ s/ => |=> | =>/=>/gi;
if (length($container_lines[$c]) > 3)
{
# define core settings
if ($container_lines[$c] =~ /^auto_dial_field/i)
{
$container_lines[$c] =~ s/auto_dial_field=>//gi;
$AD_field = $container_lines[$c];
}
else
{
if ($container_lines[$c] =~ /^manual_dial_field|^;/i)
{$skip_line++;}
else
{
# define dial timeouts
@temp_key_value = split(/=>/,$container_lines[$c]);
if ( ($AD_field eq 'vendor_lead_code') and ($vendor_id eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'source_id') and ($source_id eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'list_id') and ($list_id eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'gmt_offset_now') and ($gmt_offset_now eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'phone_code') and ($phone_code eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'title') and ($title eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'first_name') and ($first_name eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'middle_initial') and ($middle_initial eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'last_name') and ($last_name eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'address1') and ($address1 eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'address2') and ($address2 eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'address3') and ($address3 eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'city') and ($city eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'state') and ($state eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'province') and ($province eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'postal_code') and ($postal_code eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'country_code') and ($country_code eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'date_of_birth') and ($date_of_birth eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'alt_phone') and ($alt_phone eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'email') and ($email eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'security_phrase') and ($security_phrase eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'comments') and ($comments eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'called_count') and ($called_count eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'rank') and ($rank eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
if ( ($AD_field eq 'owner') and ($owner eq $temp_key_value[0]) )
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
# $event_string = "| Dial Timeout Lead DEBUG: $c|$DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$source_id|";
# &event_logger;
}
}
}
$c++;
}
# Dial Timeout Lead debug logging
$event_string = "| Dial Timeout Lead override: $DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$c|";
&event_logger;
}
}
### END check for Dial Timeout Lead override for this lead ###
$stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'";
$affected_rows = $dbhA->do($stmtA);
$CCID_on=0; $CCID=''; $CCIDtype='';
$local_DEF = 'Local/';
$local_AMP = '@';
$Local_out_prefix = '9';
$Local_dial_timeout = '60';
if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];}
if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;}
$Local_dial_timeout = ($Local_dial_timeout * 1000);
if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";}
if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";}
else {$VDAD_dial_exten = "$answer_transfer_agent";}
# add the routing prefix if using Asterisk 13
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} > 11))
{
$VDAD_dial_exten = $routing_prefix . $VDAD_dial_exten;
}
if (length($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++; $CCIDtype='LIST_CID';}
else
{
if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++; $CCIDtype='CAMPAIGN_CID';}
if ($DBIPuse_custom_cid[$user_CIPct] =~ /Y/)
{
$temp_CID = $security_phrase;
$temp_CID =~ s/\D//gi;
if (length($temp_CID) > 6)
{$CCID = "$temp_CID"; $CCID_on++; $CCIDtype='CUSTOM_CID';}
}
$CIDG_set=0;
if ($DBIPcid_group_id[$user_CIPct] !~ /\-\-\-DISABLED\-\-\-/)
{
$stmtA = "SELECT cid_group_type FROM vicidial_cid_groups where cid_group_id='$DBIPcid_group_id[$user_CIPct]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$cid_group_type = $aryA[0];
$temp_CID='';
$temp_vcca='';
$temp_ac='';
if ($cid_group_type =~ /AREACODE/)
{
$temp_ac_two = substr("$phone_number", 0, 2);
$temp_ac_three = substr("$phone_number", 0, 3);
$temp_ac_four = substr("$phone_number", 0, 4);
$temp_ac_five = substr("$phone_number", 0, 5);
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;";
}
if ($cid_group_type =~ /STATE/)
{
$temp_state = $state;
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode IN('$temp_state') and active='Y' order by call_count_today desc limit 100000;";
}
if ($cid_group_type =~ /NONE/)
{
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and active='Y' order by call_count_today desc limit 100000;";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$act=0;
while ($sthArows > $act)
{
@aryA = $sthA->fetchrow_array;
$temp_vcca = $aryA[0];
$temp_ac = $aryA[1];
$act++;
}
if ($act > 0)
{
$sthA->finish();
$stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';";
$affected_rows = $dbhA->do($stmtA);
if ($cid_group_type =~ /NONE/)
{
$stmtA="UPDATE vicidial_cid_groups set cid_auto_rotate_calls=(cid_auto_rotate_calls + 1) where cid_group_id='$DBIPcid_group_id[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
}
}
else
{$sthA->finish();}
$temp_CID = $temp_vcca;
$temp_CID =~ s/\D//gi;
if (length($temp_CID) > 6)
{$CCID = "$temp_CID"; $CCID_on++; $CIDG_set++; $CCIDtype='CID_GROUP';}
}
}
if ( ($DBIPcid_group_id_two[$user_CIPct] !~ /\-\-\-DISABLED\-\-\-/) && ($CIDG_set < 1) )
{
$stmtA = "SELECT cid_group_type FROM vicidial_cid_groups where cid_group_id='$DBIPcid_group_id_two[$user_CIPct]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$cid_group_type = $aryA[0];
$temp_CID='';
$temp_vcca='';
$temp_ac='';
if ($cid_group_type =~ /AREACODE/)
{
$temp_ac_two = substr("$phone_number", 0, 2);
$temp_ac_three = substr("$phone_number", 0, 3);
$temp_ac_four = substr("$phone_number", 0, 4);
$temp_ac_five = substr("$phone_number", 0, 5);
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;";
}
if ($cid_group_type =~ /STATE/)
{
$temp_state = $state;
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode IN('$temp_state') and active='Y' order by call_count_today desc limit 100000;";
}
if ($cid_group_type =~ /NONE/)
{
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and active='Y' order by call_count_today desc limit 100000;";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$act=0;
while ($sthArows > $act)
{
@aryA = $sthA->fetchrow_array;
$temp_vcca = $aryA[0];
$temp_ac = $aryA[1];
$act++;
}
if ($act > 0)
{
$sthA->finish();
$stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';";
$affected_rows = $dbhA->do($stmtA);
if ($cid_group_type =~ /NONE/)
{
$stmtA="UPDATE vicidial_cid_groups set cid_auto_rotate_calls=(cid_auto_rotate_calls + 1) where cid_group_id='$DBIPcid_group_id_two[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
}
}
else
{$sthA->finish();}
$temp_CID = $temp_vcca;
$temp_CID =~ s/\D//gi;
if (length($temp_CID) > 6)
{$CCID = "$temp_CID"; $CCID_on++; $CIDG_set++; $CCIDtype='CID_GROUP_TWO';}
}
}
if ( ($DBIPuse_custom_cid[$user_CIPct] =~ /AREACODE/) && ($CIDG_set < 1) )
{
$temp_CID='';
$temp_vcca='';
$temp_ac='';
$temp_ac_two = substr("$phone_number", 0, 2);
$temp_ac_three = substr("$phone_number", 0, 3);
$temp_ac_four = substr("$phone_number", 0, 4);
$temp_ac_five = substr("$phone_number", 0, 5);
$stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcampaign[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$act=0;
while ($sthArows > $act)
{
@aryA = $sthA->fetchrow_array;
$temp_vcca = $aryA[0];
$temp_ac = $aryA[1];
$act++;
}
if ($act > 0)
{
$sthA->finish();
$stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcampaign[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';";
$affected_rows = $dbhA->do($stmtA);
}
else
{$sthA->finish();}
$temp_CID = $temp_vcca;
$temp_CID =~ s/\D//gi;
if (length($temp_CID) > 6)
{$CCID = "$temp_CID"; $CCID_on++; $CCIDtype='AC_CID';}
}
}
if ($DBIPdialprefix[$user_CIPct] =~ /x/i) {$Local_out_prefix = '';}
if ($RECcount)
{
if ( (length($RECprefix)>0) && ($called_count < $RECcount) )
{$Local_out_prefix .= "$RECprefix";}
}
if ($lists_update !~ /'$list_id'/) {$lists_update .= "'$list_id',"; $LUcount++;}
$lead_id_call_list .= "$lead_id|";
if (length($alt_dial)<1) {$alt_dial='MAIN';}
$TFhourSTATE='';
if ($SScall_limit_24hour > 0)
{
$TFH_areacode = substr($phone_number, 0, 3);
$stmtY = "SELECT state,country FROM vicidial_phone_codes where country_code='$phone_code' and areacode='$TFH_areacode';";
$sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr;
$sthY->execute or die "executing: $stmtY", $dbhA->errstr;
$sthYrows=$sthY->rows;
if ($sthYrows > 0)
{
@aryY = $sthY->fetchrow_array;
$TFhourSTATE = $aryY[0];
$TFhourCOUNTRY = $aryY[1];
}
$sthA->finish();
}
### whether to omit phone_code or not
if ($DBIPomitcode[$user_CIPct] > 0)
{$Ndialstring = "$Local_out_prefix$phone_number";}
else
{$Ndialstring = "$Local_out_prefix$phone_code$phone_number";}
if (length($ext_context) < 1) {$ext_context='default';}
### use manager middleware-agi to connect the next call to the meetme room of an agent after call is answered
if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";}
else {$CIDstring = "$VqueryCID";}
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Ndialstring$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','VDACnote: $DBIPcampaign[$user_CIPct]|$lead_id|$phone_code|$phone_number|OUT|$alt_dial|$DBIPqueue_priority[$user_CIPct]')";
$affected_rowsA = $dbhA->do($stmtA);
### insert a SENT record to the vicidial_auto_calls table
$stmtB = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type,alt_dial,queue_priority,last_update_time) values('$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','$VqueryCID','$phone_code','$phone_number','$SQLdate','OUT','$alt_dial','$DBIPqueue_priority[$user_CIPct]','$SQLdate')";
$affected_rowsB = $dbhA->do($stmtB);
### insert log record into vicidial_dial_log table
$stmtC = "INSERT INTO vicidial_dial_log SET caller_code='$VqueryCID',lead_id='$lead_id',server_ip='$DBIPaddress[$user_CIPct]',call_date='$SQLdate',extension='$VDAD_dial_exten',channel='$local_DEF$Ndialstring$local_AMP$ext_context',timeout='$Local_dial_timeout',outbound_cid='$CIDstring',context='$ext_context';";
$affected_rowsC = $dbhA->do($stmtC);
### insert log record into vicidial_lead_24hour_calls table
$stmtD = "INSERT INTO vicidial_lead_24hour_calls SET lead_id='$lead_id',list_id='$list_id',call_date=NOW(),phone_number='$phone_number',phone_code='$phone_code',state='$TFhourSTATE',call_type='AUTO';";
$affected_rowsD = $dbhA->do($stmtD);
$event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$affected_rowsA|$stmtA|$gmt_offset_now|$alt_dial|$affected_rowsB|$affected_rowsC|$affected_rowsD|$CCIDtype|";
&event_logger;
### sleep for a five hundredths of a second to not flood the server with new calls
# usleep(1*50*1000);
usleep(1*$per_call_delay*1000);
$calls_placed++;
}
}
$call_CMPIPct++;
}
}
}
}
}
}
if ($calls_placed > 0)
{
$stmtA="UPDATE vicidial_campaigns SET campaign_calldate='$now_date' where campaign_id='$DBIPcampaign[$user_CIPct]';";
$affected_rows = $dbhA->do($stmtA);
$calls_placed=0;
}
$user_CIPct++;
}
&get_time_now;
###############################################################################
###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls
###### we also check to make sure that it isn't a call that has been transferred,
###### if it has been we need to leave the vicidial_list status alone
###############################################################################
@KLcallerid = @MT;
@KLserver_ip = @MT;
@KLchannel = @MT;
@KLuniqueid = @MT;
@KLstatus = @MT;
@KLcalltime = @MT;
$kill_vac=0;
$dead_call_ct=0;
$stmtA = "SELECT callerid,server_ip,channel,uniqueid,status,call_time FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
$kill_vac=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$KLcallerid[$kill_vac] = $aryA[0];
$KLserver_ip[$kill_vac] = $aryA[1];
$KLchannel[$kill_vac] = $aryA[2];
$KLuniqueid[$kill_vac] = $aryA[3];
$KLstatus[$kill_vac] = $aryA[4];
$KLcalltime[$kill_vac] = $aryA[5];
$kill_vac++;
$rec_count++;
}
$sthA->finish();
$kill_vac=0;
foreach(@KLcallerid)
{
if (length($KLserver_ip[$kill_vac]) > 7)
{
$end_epoch=0; $CLuniqueid=''; $start_epoch=0; $CLlast_update_time=0;
$KLcalleridCHECK[$kill_vac]=$KLcallerid[$kill_vac];
$KLcalleridCHECK[$kill_vac] =~ s/\W//gi;
if ( (length($KLcalleridCHECK[$kill_vac]) > 17) && ($KLcalleridCHECK[$kill_vac] =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) )
{
$stmtA = "SELECT end_epoch,uniqueid,start_epoch FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$end_epoch = $aryA[0];
$CLuniqueid = $aryA[1];
$start_epoch = $aryA[2];
$rec_count++;
}
$sthA->finish();
}
if ( (length($KLuniqueid[$kill_vac]) > 11) && (length($CLuniqueid) < 12) )
{
$stmtA = "SELECT end_epoch,uniqueid,start_epoch FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$end_epoch = $aryA[0];
$CLuniqueid = $aryA[1];
$start_epoch = $aryA[2];
$rec_count++;
}
$sthA->finish();
}
# Find out if (the call is parked
$PARKchannel=0;
if (length($KLcallerid[$kill_vac]) > 17)
{
$stmtA = "SELECT count(*) from parked_channels where channel_group='$KLcallerid[$kill_vac]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsPK=$sthA->rows;
if ($sthArowsPK > 0)
{
@aryA = $sthA->fetchrow_array;
$PARKchannel = $aryA[0];
}
$sthA->finish();
}
$CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code=''; $CLuser='';
$stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,call_type,UNIX_TIMESTAMP(last_update_time) FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = $aryA[0];
$CLlead_id = $aryA[1];
$CLphone_number = $aryA[2];
$CLstatus = $aryA[3];
$CLcampaign_id = $aryA[4];
$CLphone_code = $aryA[5];
$CLalt_dial = $aryA[6];
$CLstage = $aryA[7];
$CLcall_type = $aryA[8];
$CLlast_update_time = $aryA[9];
$rec_count++;
}
$sthA->finish();
$stmtA = "SELECT user FROM vicidial_live_agents where callerid='$KLcallerid[$kill_vac]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$CLuser = $aryA[0];
}
$sthA->finish();
if ( (length($CLlead_id) < 1) || ($CLlead_id < 1) )
{
$CLlead_id = $KLcallerid[$kill_vac];
$CLlead_id = substr($CLlead_id, 10, 10);
$CLlead_id = ($CLlead_id + 0);
}
if ($CLcall_type =~ /IN/)
{
$stmtA = "SELECT drop_call_seconds FROM vicidial_inbound_groups where group_id='$CLcampaign_id';";
$timeout_leeway = 30;
}
else
{
$stmtA = "SELECT dial_timeout,drop_call_seconds FROM vicidial_campaigns where campaign_id='$CLcampaign_id';";
$timeout_leeway = 7;
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$CLdial_timeout = $aryA[0];
$CLdrop_call_seconds = $aryA[1];
}
$sthA->finish();
$dialtime_log = ($end_epoch - $start_epoch);
$dialtime_catch = ($now_date_epoch - ($start_epoch + $timeout_leeway));
$hanguptime_manual = ($end_epoch + 60);
if ($dialtime_catch > 100000) {$dialtime_catch=0;}
$call_timeout = ($CLdial_timeout + $CLdrop_call_seconds);
if ($CLstage =~ /SURVEY|REMIND/) {$call_timeout = ($call_timeout + 120);}
if ( ($CLstage =~ /SENT/) && ($call_timeout > 110) ) {$call_timeout = 110;}
# $event_string = "| vac test: |$auto_call_id|$CLstatus|$KLcalltime[$kill_vac]|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$KLchannel[$kill_vac]|$CLcall_type|$CLdial_timeout|$CLdrop_call_seconds|$call_timeout|$dialtime_log|$dialtime_catch|$PARKchannel|";
# &event_logger;
if ( ( ($dialtime_log >= $call_timeout) || ($dialtime_catch >= $call_timeout) || ($CLstatus =~ /BUSY|DISCONNECT|XFER|CLOSER/) ) && ($PARKchannel < 1) )
{
if ( ($CLcall_type !~ /IN/) && ($CLstatus !~ /IVR/) )
{
if ($CLstatus !~ /XFER|CLOSER/)
{
$stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'";
$affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$KLcallerid[$kill_vac]';";
$affected_rowsX = $dbhA->do($stmtA);
$event_string = "| dead call vac deleted|$auto_call_id|$CLstatus|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|$CLcall_type|$CLdial_timeout|$CLdrop_call_seconds|$call_timeout|$dialtime_log|$dialtime_catch|$affected_rowsX|";
&event_logger;
$CLstage =~ s/LIVE|-//gi;
if ($CLstage < 0.25) {$CLstage=0;}
if ($CLstatus =~ /BUSY/) {$CLnew_status = 'B';}
else
{
$new_status_set=0;
if ($CLstatus =~ /DISCONNECT/) {$CLnew_status = 'ADC'; $new_status_set=1;}
if ($CLstatus =~ /ADCCAR/) {$CLnew_status = 'ADCCAR'; $new_status_set=1;}
if ($CLstatus =~ /DNCCAR/) {$CLnew_status = 'DNCCAR'; $new_status_set=1;}
if ($new_status_set < 1) {$CLnew_status = 'NA';}
}
if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';}
else
{
$insertVLuser = 'VDAD';
$insertVLcount=0;
if ($KLcallerid[$kill_vac] =~ /^M\d\d\d\d\d\d\d\d\d\d/)
{
$beginUNIQUEID = $CLuniqueid;
$beginUNIQUEID =~ s/\..*//gi;
$insertVLuser = $CLuser;
$stmtA="SELECT count(*) from vicidial_log where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if ($DB) {$event_string = "|$stmtA|"; &event_logger;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVL=$sthA->rows;
if ($sthArowsVL > 0)
{
@aryA = $sthA->fetchrow_array;
$insertVLcount = $aryA[0];
}
$sthA->finish();
}
##############################################################
### BEGIN - CPD Look for result for NA/B/DC calls
##############################################################
$stmtA = "SELECT result FROM vicidial_cpd_log where callerid='$KLcallerid[$kill_vac]' order by cpd_id desc limit 1;";
if ($DB) {$event_string = "|$stmtA|"; &event_logger;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$cpd_result = $aryA[0];
$CPDfound=0;
if ($cpd_result =~ /Busy/i) {$CLnew_status='CPDB'; $CPDfound++;}
if ($cpd_result =~ /Unknown/i) {$CLnew_status='CPDUK'; $CPDfound++;}
if ($cpd_result =~ /All-Trunks-Busy/i) {$CLnew_status='CPDATB'; $CPDfound++;}
if ($cpd_result =~ /No-Answer/i) {$CLnew_status='CPDNA'; $CPDfound++;}
if ($cpd_result =~ /Reject/i) {$CLnew_status='CPDREJ'; $CPDfound++;}
if ($cpd_result =~ /Invalid-Number/i) {$CLnew_status='CPDINV'; $CPDfound++;}
if ($cpd_result =~ /Service-Unavailable/i) {$CLnew_status='CPDSUA'; $CPDfound++;}
if ($cpd_result =~ /Sit-Intercept/i) {$CLnew_status='CPDSI'; $CPDfound++;}
if ($cpd_result =~ /Sit-No-Circuit/i) {$CLnew_status='CPDSNC'; $CPDfound++;}
if ($cpd_result =~ /Sit-Reorder/i) {$CLnew_status='CPDSR'; $CPDfound++;}
if ($cpd_result =~ /Sit-Unknown/i) {$CLnew_status='CPDSUK'; $CPDfound++;}
if ($cpd_result =~ /Sit-Vacant/i) {$CLnew_status='CPDSV'; $CPDfound++;}
if ($cpd_result =~ /\?\?\?/i) {$CLnew_status='CPDERR'; $CPDfound++;}
if ($cpd_result =~ /Fax|Modem/i) {$CLnew_status='AFAX'; $CPDfound++;}
if ($cpd_result =~ /Answering-Machine/i) {$CLnew_status='AA'; $CPDfound++;}
}
$sthA->finish();
##############################################################
### END - CPD Look for result for NA/B/DC calls
##############################################################
$end_epoch = $now_date_epoch;
if ($insertVLcount < 1)
{
$xCLlist_id=0;
$called_count=0;
$stmtA="SELECT list_id,called_count from vicidial_list where lead_id='$CLlead_id' limit 1;";
if ($DB) {$event_string = "|$stmtA|"; &event_logger;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVLL=$sthA->rows;
if ($sthArowsVLL > 0)
{
@aryA = $sthA->fetchrow_array;
$xCLlist_id = $aryA[0];
$called_count = $aryA[1];
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial,list_id,called_count) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','$insertVLuser','N','$CLstage','$end_epoch','$CLalt_dial','$xCLlist_id','$called_count')";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$stmtB = "INSERT INTO vicidial_log_extended set uniqueid='$CLuniqueid',server_ip='$server_ip',call_date='$SQLdate',lead_id = '$CLlead_id',caller_code='$KLcallerid[$kill_vac]',custom_call_id='';";
$affected_rowsB = $dbhA->do($stmtB);
if ( ($enable_drop_lists > 1) && ($CLnew_status =~ /DROP/) )
{
$stmtC="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$CLuniqueid',server_ip='$server_ip',drop_date=NOW(),lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DROP',phone_code='$CLphone_code',phone_number='$CLphone_number';";
$affected_rowsC = $dbhA->do($stmtC);
$event_string = "-- DROP vicidial_drop_log insert: |$affected_rowsC|$CLuniqueid|$CLlead_id|$CLnew_status|";
&event_logger;
}
$event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$affected_rowsB|$insertVLcount";
&event_logger;
}
else
{
$stmtA = "UPDATE vicidial_log SET status='$CLnew_status',length_in_sec='$CLstage',end_epoch='$end_epoch',alt_dial='$CLalt_dial' where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead NA call updated in log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$insertVLcount|$beginUNIQUEID";
&event_logger;
}
}
if ($CLlead_id > 0)
{
$stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
}
# if ($KLcallerid[$kill_vac] !~ /^M\d\d\d\d\d\d\d\d\d\d/)
# {
# $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';";
# $Vaffected_rows = $dbhA->do($stmtA);
# if ($Vaffected_rows > 0)
# {
# $stmtA = "SELECT agent_log_id,user from vicidial_live_agents where callerid='$KLcallerid[$kill_vac]';";
# $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
# $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
# $sthArowsML=$sthA->rows;
# $lagged_ids=0;
# while ($sthArowsML > $lagged_ids)
# {
# @aryA = $sthA->fetchrow_array;
# $MLAGagent_log_id[$lagged_ids] = $aryA[0];
# $MLAGuser[$lagged_ids] = $aryA[1];
# $lagged_ids++;
# }
# $sthA->finish();
# $lagged_ids=0;
# while ($sthArowsML > $lagged_ids)
# {
# $stmtA = "UPDATE vicidial_agent_log set sub_status='LAGGED' where agent_log_id='$MLAGagent_log_id[$lagged_ids]';";
# $VLaffected_rows = $dbhA->do($stmtA);
# if ($enable_queuemetrics_logging > 0)
# {
# $secX = time();
# $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
# or die "Couldn't connect to database: " . DBI->errstr;
# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
# $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$MLAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED';";
# $Baffected_rows = $dbhB->do($stmtB);
# $dbhB->disconnect();
# }
# $lagged_ids++;
# }
# $event_string = "| dead call vla agent PAUSED $Vaffected_rows|$VLaffected_rows|$CLlead_id|$CLphone_number|$CLstatus|";
# &event_logger;
# }
# }
if ( ($enable_queuemetrics_logging > 0) && ($CLstatus =~ /LIVE/) )
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$stmtA = "SELECT queue_position,call_date FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$VCLcall_date = $aryA[1];
}
$sthA->finish();
### find current number of calls in this queue to find position when channel hung up
$current_position=1;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id' and call_time < '$VCLcall_date';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$current_position = ($aryA[0] + 1);
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
### check to see if campaign has alt_dial or call quotas enabled
$VD_auto_alt_dial = 'NONE';
$VD_auto_alt_dial_statuses='';
$VD_call_quota_lead_ranking='DISABLED';
$stmtA="SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,call_quota_lead_ranking,call_limit_24hour_method,call_limit_24hour_scope,call_limit_24hour,call_limit_24hour_override FROM vicidial_campaigns where campaign_id='$CLcampaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_auto_alt_dial = $aryA[0];
$VD_auto_alt_dial_statuses = $aryA[1];
$VD_use_internal_dnc = $aryA[2];
$VD_use_campaign_dnc = $aryA[3];
$VD_use_other_campaign_dnc = $aryA[4];
$VD_call_quota_lead_ranking = $aryA[5];
$VD_call_limit_24hour_method = $aryA[6];
$VD_call_limit_24hour_scope = $aryA[7];
$VD_call_limit_24hour = $aryA[8];
$VD_call_limit_24hour_override = $aryA[9];
}
$sthA->finish();
##### BEGIN Call Quota Lead Ranking logging #####
if ( ($SScall_quota_lead_ranking > 0) && ($VD_call_quota_lead_ranking !~ /^DISABLED$/i) )
{
# Gather settings container for Call Quota Lead Ranking
$CQcontainer_entry='';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$VD_call_quota_lead_ranking';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$CQcontainer_entry = $aryA[0];
$CQcontainer_entry =~ s/\\//gi;
}
$sthA->finish();
# Define variables for Call Quota settings
$session_one='';
$session_two='';
$session_three='';
$session_four='';
$session_five='';
$session_six='';
$settings_session_score=0;
$zero_rank_after_call=0;
if (length($CQcontainer_entry) > 5)
{
@container_lines = split(/\n/,$CQcontainer_entry);
$c=0;
foreach(@container_lines)
{
$container_lines[$c] =~ s/;.*|\r|\t| //gi;
if (length($container_lines[$c]) > 5)
{
# define core settings
if ($container_lines[$c] =~ /^zero_rank_after_call/i)
{
$container_lines[$c] =~ s/zero_rank_after_call=>//gi;
if ( ($container_lines[$c] >= 0) && ($container_lines[$c] <= 1) )
{
$zero_rank_after_call = $container_lines[$c];
}
}
# define sessions
if ($container_lines[$c] =~ /^session_one/i)
{
$session_one_valid=0; $session_one_start=''; $session_one_end='';
$session_one = $container_lines[$c];
$session_one =~ s/session_one=>//gi;
if ( (length($session_one) > 0) && (length($session_one) <= 9) && ($session_one =~ /,/) )
{
@session_oneARY = split(/,/,$session_one);
$session_one_start = $session_oneARY[0];
$session_one_end = $session_oneARY[1];
if ( (length($session_one_start) >= 4) && (length($session_one_end) >= 4) && ($session_one_start < $session_one_end) && ($session_one_end <= 2400) )
{
$settings_session_score++;
$session_one_valid++;
}
}
}
if ($container_lines[$c] =~ /^session_two/i)
{
$session_two_valid=0; $session_two_start=''; $session_two_end='';
$session_two = $container_lines[$c];
$session_two =~ s/session_two=>//gi;
if ( (length($session_two) > 0) && (length($session_two) <= 9) && ($session_two =~ /,/) )
{
@session_twoARY = split(/,/,$session_two);
$session_two_start = $session_twoARY[0];
$session_two_end = $session_twoARY[1];
if ( (length($session_two_start) >= 4) && (length($session_two_end) >= 4) && ($session_one_valid > 0) && ($session_one_end <= $session_two_start) && ($session_two_start < $session_two_end) && ($session_two_end <= 2400) )
{
$settings_session_score++;
$session_two_valid++;
}
}
}
if ($container_lines[$c] =~ /^session_three/i)
{
$session_three_valid=0; $session_three_start=''; $session_three_end='';
$session_three = $container_lines[$c];
$session_three =~ s/session_three=>//gi;
if ( (length($session_three) > 0) && (length($session_three) <= 9) && ($session_three =~ /,/) )
{
@session_threeARY = split(/,/,$session_three);
$session_three_start = $session_threeARY[0];
$session_three_end = $session_threeARY[1];
if ( (length($session_three_start) >= 4) && (length($session_three_end) >= 4) && ($session_two_valid > 0) && ($session_two_end <= $session_three_start) && ($session_three_start < $session_three_end) && ($session_three_end <= 2400) )
{
$settings_session_score++;
$session_three_valid++;
}
}
}
if ($container_lines[$c] =~ /^session_four/i)
{
$session_four_valid=0; $session_four_start=''; $session_four_end='';
$session_four = $container_lines[$c];
$session_four =~ s/session_four=>//gi;
if ( (length($session_four) > 0) && (length($session_four) <= 9) && ($session_four =~ /,/) )
{
@session_fourARY = split(/,/,$session_four);
$session_four_start = $session_fourARY[0];
$session_four_end = $session_fourARY[1];
if ( (length($session_four_start) >= 4) && (length($session_four_end) >= 4) && ($session_three_valid > 0) && ($session_three_end <= $session_four_start) && ($session_four_start < $session_four_end) && ($session_four_end <= 2400) )
{
$settings_session_score++;
$session_four_valid++;
}
}
}
if ($container_lines[$c] =~ /^session_five/i)
{
$session_five_valid=0; $session_five_start=''; $session_five_end='';
$session_five = $container_lines[$c];
$session_five =~ s/session_five=>//gi;
if ( (length($session_five) > 0) && (length($session_five) <= 9) && ($session_five =~ /,/) )
{
@session_fiveARY = split(/,/,$session_five);
$session_five_start = $session_fiveARY[0];
$session_five_end = $session_fiveARY[1];
if ( (length($session_five_start) >= 4) && (length($session_five_end) >= 4) && ($session_four_valid > 0) && ($session_four_end <= $session_five_start) && ($session_five_start < $session_five_end) && ($session_five_end <= 2400) )
{
$settings_session_score++;
$session_five_valid++;
}
}
}
if ($container_lines[$c] =~ /^session_six/i)
{
$session_six_valid=0; $session_six_start=''; $session_six_end='';
$session_six = $container_lines[$c];
$session_six =~ s/session_six=>//gi;
if ( (length($session_six) > 0) && (length($session_six) <= 9) && ($session_six =~ /,/) )
{
@session_sixARY = split(/,/,$session_six);
$session_six_start = $session_sixARY[0];
$session_six_end = $session_sixARY[1];
if ( (length($session_six_start) >= 4) && (length($session_six_end) >= 4) && ($session_five_valid > 0) && ($session_five_end <= $session_six_start) && ($session_six_start < $session_six_end) && ($session_six_end <= 2400) )
{
$settings_session_score++;
$session_six_valid++;
}
}
}
}
else
{if ($DBX > 0) {print " blank line: $c|$container_lines[$c]|\n";}}
$c++;
}
if ($settings_session_score >= 1)
{
$stmtA = "SELECT list_id,called_count,rank FROM vicidial_list where lead_id='$CLlead_id';";
$event_string = "|$stmtA|"; &event_logger;
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VLlist_id = $aryA[0];
$VLcalled_count = $aryA[1];
$VLrank = $aryA[2];
$tempVLrank = $VLrank;
if ( ($zero_rank_after_call > 0) && ($VLrank > 0) ) {$tempVLrank=0;}
}
$sthA->finish();
$secX = time();
$CQtarget = ($secX - 14400); # look back 4 hours
($CQsec,$CQmin,$CQhour,$CQmday,$CQmon,$CQyear,$CQwday,$CQyday,$CQisdst) = localtime($CQtarget);
$CQyear = ($CQyear + 1900);
$CQmon++;
if ($CQmon < 10) {$CQmon = "0$CQmon";}
if ($CQmday < 10) {$CQmday = "0$CQmday";}
if ($CQhour < 10) {$CQhour = "0$CQhour";}
if ($CQmin < 10) {$CQmin = "0$CQmin";}
if ($CQsec < 10) {$CQsec = "0$CQsec";}
$CQSQLdate = "$CQyear-$CQmon-$CQmday $CQhour:$CQmin:$CQsec";
$VDL_call_datetime='';
$stmtA = "SELECT call_date from vicidial_dial_log where lead_id='$CLlead_id' and call_date > \"$CQSQLdate\" and caller_code LIKE \"%$CLlead_id\" order by call_date desc limit 1;";
$event_string = "|$stmtA|"; &event_logger;
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDLcall_datetime = $aryA[0];
@VDLcall_datetimeARY = split(/ /,$VDLcall_datetime);
@VDLcall_timeARY = split(/:/,$VDLcall_datetimeARY[1]);
$VDLcall_hourmin = "$VDLcall_timeARY[0]$VDLcall_timeARY[1]";
if ( ($session_one_start <= $VDLcall_hourmin) and ($session_one_end > $VDLcall_hourmin) )
{
$call_in_session=1;
$session_newSQL=",session_one_calls='1',session_one_today_calls='1'";
$session_updateSQL=",session_one_calls=(session_one_calls + 1),session_one_today_calls=(session_one_today_calls + 1)";
}
if ( ($session_two_start <= $VDLcall_hourmin) and ($session_two_end > $VDLcall_hourmin) )
{
$call_in_session=2;
$session_newSQL=",session_two_calls='1',session_two_today_calls='1'";
$session_updateSQL=",session_two_calls=(session_two_calls + 1),session_two_today_calls=(session_two_today_calls + 1)";
}
if ( ($session_three_start <= $VDLcall_hourmin) and ($session_three_end > $VDLcall_hourmin) )
{
$call_in_session=3;
$session_newSQL=",session_three_calls='1',session_three_today_calls='1'";
$session_updateSQL=",session_three_calls=(session_three_calls + 1),session_three_today_calls=(session_three_today_calls + 1)";
}
if ( ($session_four_start <= $VDLcall_hourmin) and ($session_four_end > $VDLcall_hourmin) )
{
$call_in_session=4;
$session_newSQL=",session_four_calls='1',session_four_today_calls='1'";
$session_updateSQL=",session_four_calls=(session_four_calls + 1),session_four_today_calls=(session_four_today_calls + 1)";
}
if ( ($session_five_start <= $VDLcall_hourmin) and ($session_five_end > $VDLcall_hourmin) )
{
$call_in_session=5;
$session_newSQL=",session_five_calls='1',session_five_today_calls='1'";
$session_updateSQL=",session_five_calls=(session_five_calls + 1),session_five_today_calls=(session_five_today_calls + 1)";
}
if ( ($session_six_start <= $VDLcall_hourmin) and ($session_six_end > $VDLcall_hourmin) )
{
$call_in_session=6;
$session_newSQL=",session_six_calls='1',session_six_today_calls='1'";
$session_updateSQL=",session_six_calls=(session_six_calls + 1),session_six_today_calls=(session_six_today_calls + 1)";
}
$event_string = "CQ-Debug 2: $VDLcall_datetime|$VDLcall_hourmin|$timeclock_end_of_day|$session_one_start|$session_one_end|$call_in_session|"; &event_logger;
if ($call_in_session > 0)
{
if (length($timeclock_end_of_day) < 1) {$timeclock_end_of_day='0000';}
$timeclock_end_of_day_hour = (substr($timeclock_end_of_day, 0, 2) + 0);
$timeclock_end_of_day_min = (substr($timeclock_end_of_day, 2, 2) + 0);
$today_start_epoch = timelocal('0',$timeclock_end_of_day_min,$timeclock_end_of_day_hour,$mday,($mon-1),$year);
if ($timeclock_end_of_day > $VDLcall_hourmin)
{$today_start_epoch = ($today_start_epoch - 86400);}
$day_two_start_epoch = ($today_start_epoch - (86400 * 1));
$day_three_start_epoch = ($today_start_epoch - (86400 * 2));
$day_four_start_epoch = ($today_start_epoch - (86400 * 3));
$day_five_start_epoch = ($today_start_epoch - (86400 * 4));
$day_six_start_epoch = ($today_start_epoch - (86400 * 5));
$day_seven_start_epoch = ($today_start_epoch - (86400 * 6));
# Gather the details on existing vicidial_lead_call_quota_counts for this lead, if there is one
$stmtA = "SELECT first_call_date,UNIX_TIMESTAMP(first_call_date),last_call_date from vicidial_lead_call_quota_counts where lead_id='$CLlead_id' and list_id='$VLlist_id';";
$event_string = "|$stmtA|"; &event_logger;
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VLCQCinfo_ct=$sthA->rows;
if ($VLCQCinfo_ct > 0)
{
@aryA = $sthA->fetchrow_array;
$VLCQCfirst_call_datetime = $aryA[0];
$VLCQCfirst_call_epoch = $aryA[1];
$VLCQClast_call_date = $aryA[2];
if ($VDLcall_datetime ne $VLCQClast_call_date)
{
if ($VLCQCfirst_call_epoch >= $today_start_epoch)
{$day_updateSQL=',day_one_calls=(day_one_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_two_start_epoch) and ($VLCQCfirst_call_epoch < $today_start_epoch) )
{$day_updateSQL=',day_two_calls=(day_two_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_three_start_epoch) and ($VLCQCfirst_call_epoch < $day_two_start_epoch) )
{$day_updateSQL=',day_three_calls=(day_three_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_four_start_epoch) and ($VLCQCfirst_call_epoch < $day_three_start_epoch) )
{$day_updateSQL=',day_four_calls=(day_four_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_five_start_epoch) and ($VLCQCfirst_call_epoch < $day_four_start_epoch) )
{$day_updateSQL=',day_five_calls=(day_five_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_six_start_epoch) and ($VLCQCfirst_call_epoch < $day_five_start_epoch) )
{$day_updateSQL=',day_six_calls=(day_six_calls+1)';}
if ( ($VLCQCfirst_call_epoch >= $day_seven_start_epoch) and ($VLCQCfirst_call_epoch < $day_six_start_epoch) )
{$day_updateSQL=',day_seven_calls=(day_seven_calls+1)';}
# Update in the vicidial_lead_call_quota_counts table for this lead
$stmtA="UPDATE vicidial_lead_call_quota_counts SET last_call_date='$VDLcall_datetime',status='$CLnew_status',called_count='$VLcalled_count',rank='$tempVLrank',modify_date=NOW() $session_updateSQL $day_updateSQL where lead_id='$CLlead_id' and list_id='$VLlist_id' and modify_date < NOW();";
}
else
{
# Update in the vicidial_lead_call_quota_counts table for this lead
$stmtA="UPDATE vicidial_lead_call_quota_counts SET status='$CLnew_status',called_count='$VLcalled_count',rank='$tempVLrank',modify_date=NOW() where lead_id='$CLlead_id' and list_id='$VLlist_id';";
}
$VLCQCaffected_rows_update = $dbhA->do($stmtA);
$event_string = "-- VLCQC record updated: |$VLCQCaffected_rows_update| |$stmtA|"; &event_logger;
}
else
{
# Insert new record into vicidial_lead_call_quota_counts table for this lead
$stmtA="INSERT INTO vicidial_lead_call_quota_counts SET lead_id='$CLlead_id',list_id='$VLlist_id',first_call_date='$VDLcall_datetime',last_call_date='$VDLcall_datetime',status='$CLnew_status',called_count='$VLcalled_count',day_one_calls='1',rank='$tempVLrank',modify_date=NOW() $session_newSQL;";
$VLCQCaffected_rows_update = $dbhA->do($stmtA);
$event_string = "-- VLCQC record inserted: |$VLCQCaffected_rows_update| |$stmtA|"; &event_logger;
}
if ( ($zero_rank_after_call > 0) && ($VLrank > 0) )
{
# Update this lead to rank=0
$stmtA="UPDATE vicidial_list SET rank='0' where lead_id='$CLlead_id';";
$VLCQCaffected_rows_zero_rank = $dbhA->do($stmtA);
$event_string = "-- VLCQC lead rank zero: |$VLCQCaffected_rows_zero_rank| |$stmtA|"; &event_logger;
}
}
}
$sthA->finish();
}
}
}
##### END Call Quota Lead Ranking logging #####
##### BEGIN AUTO ALT PHONE DIAL SECTION #####
$event_string = "|$stmtA|$VD_auto_alt_dial|$VD_auto_alt_dial_statuses|$CLnew_status|$CLlead_id|$CLalt_dial"; &event_logger;
if ( ($VD_auto_alt_dial_statuses =~ / $CLnew_status /) && ($CLlead_id > 0) )
{
$alt_skip_reason=''; $addr3_skip_reason='';
if ( ($VD_auto_alt_dial =~ /ALT_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED/) && ($CLalt_dial =~ /NONE|MAIN/) )
{
$alt_dial_skip=0;
$VD_alt_phone='';
$VD_phone_code='';
$temp_24hour_phone='';
$temp_24hour_phone_code='';
$stmtA="SELECT alt_phone,gmt_offset_now,state,list_id,phone_code,postal_code FROM vicidial_list where lead_id='$CLlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_phone = $aryA[0];
$VD_alt_phone =~ s/\D//gi;
$VD_gmt_offset_now = $aryA[1];
$VD_state = $aryA[2];
$VD_list_id = $aryA[3];
$VD_phone_code = $aryA[4];
$VD_postal_code = $aryA[5];
}
$sthA->finish();
$event_string = "|$stmtA|$VD_alt_phone|"; &event_logger;
if (length($VD_alt_phone)>5)
{
if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) )
{
if ($VD_use_internal_dnc =~ /AREACODE/)
{
$alt_areacode = substr($VD_alt_phone, 0, 3);
$alt_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_alt_phone','$alt_areacode');";
}
else
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_alt_phone';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = $aryA[0];
}
$sthA->finish();
}
else {$VD_alt_dnc_count=0;}
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) )
{
$temp_campaign_id = $CLcampaign_id;
if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;}
if ($VD_use_campaign_dnc =~ /AREACODE/)
{
$alt_areacode = substr($VD_alt_phone, 0, 3);
$alt_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_alt_phone','$alt_areacode') and campaign_id='$temp_campaign_id';";
}
else
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_alt_phone' and campaign_id='$temp_campaign_id';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]);
}
$sthA->finish();
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
}
if ($VD_alt_dnc_count < 1)
{
$passed_24hour_call_count=1;
if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) )
{
$temp_24hour_phone = $VD_alt_phone;
$temp_24hour_phone_code = $VD_phone_code;
$temp_24hour_state = $VD_state;
$temp_24hour_postal_code = $VD_postal_code;
if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";}
&check_24hour_call_count;
}
if ($passed_24hour_call_count > 0)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ALT',user='',priority='25',source='A';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &event_logger;
$aad_string = "$CLlead_id|$VD_alt_phone|$CLcampaign_id|ALT|25|hopper insert|"; &aad_output;
}
else
{$alt_dial_skip=1; $alt_skip_reason='24-hour call count limit failed';}
}
else
{$alt_dial_skip=1; $alt_skip_reason='DNC check failed';}
}
else
{$alt_dial_skip=1; $alt_skip_reason='ALT phone invalid';}
if ($alt_dial_skip > 0)
{
$CLalt_dial='ALT';
$aad_string = "$CLlead_id|$VD_alt_phone|$CLcampaign_id|ALT|0|hopper skip|$alt_skip_reason|"; &aad_output;
}
}
if ( ( ($VD_auto_alt_dial =~ /ADDR3_ONLY/) && ($CLalt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /ALT_AND_ADDR3/) && ($CLalt_dial =~ /ALT/) ) )
{
$addr3_dial_skip=0;
$VD_address3='';
$stmtA="SELECT address3,gmt_offset_now,state,list_id,phone_code,postal_code FROM vicidial_list where lead_id='$CLlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_address3 = $aryA[0];
$VD_address3 =~ s/\D//gi;
$VD_gmt_offset_now = $aryA[1];
$VD_state = $aryA[2];
$VD_list_id = $aryA[3];
$VD_phone_code = $aryA[4];
$VD_postal_code = $aryA[5];
}
$sthA->finish();
$event_string = "|$stmtA|$VD_address3|"; &event_logger;
if (length($VD_address3)>5)
{
if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) )
{
if ($VD_use_internal_dnc =~ /AREACODE/)
{
$addr3_areacode = substr($VD_address3, 0, 3);
$addr3_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_address3','$addr3_areacode');";
}
else
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_address3';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = $aryA[0];
}
$sthA->finish();
}
else {$VD_alt_dnc_count=0;}
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) )
{
$temp_campaign_id = $CLcampaign_id;
if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;}
if ($VD_use_campaign_dnc =~ /AREACODE/)
{
$addr3_areacode = substr($VD_address3, 0, 3);
$addr3_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_address3','$addr3_areacode') and campaign_id='$temp_campaign_id';";
}
else
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_address3' and campaign_id='$temp_campaign_id';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]);
}
$sthA->finish();
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
}
if ($VD_alt_dnc_count < 1)
{
$passed_24hour_call_count=1;
if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) )
{
$temp_24hour_phone = $VD_address3;
$temp_24hour_phone_code = $VD_phone_code;
$temp_24hour_state = $VD_state;
$temp_24hour_postal_code = $VD_postal_code;
if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";}
&check_24hour_call_count;
}
if ($passed_24hour_call_count > 0)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ADDR3',user='',priority='20',source='A';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &event_logger;
$aad_string = "$CLlead_id|$VD_address3|$CLcampaign_id|ADDR3|20|hopper insert|"; &aad_output;
}
else
{$addr3_dial_skip=1; $addr3_skip_reason='24-hour call count limit failed';}
}
else
{$addr3_dial_skip=1; $addr3_skip_reason='DNC check failed';}
}
else
{$addr3_dial_skip=1; $addr3_skip_reason='ADDR3 phone invalid';}
if ($addr3_dial_skip > 0)
{
$CLalt_dial='ADDR3';
if ($AGILOG) {$aad_string = "$CLlead_id|$VD_address3|$CLcampaign_id|ADDR3|0|hopper skip|$addr3_skip_reason|"; &aad_output;}
}
}
if ( ( ($VD_auto_alt_dial =~ /EXTENDED_ONLY/) && ($CLalt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /ALT_AND_EXTENDED/) && ($CLalt_dial =~ /ALT/) ) || ( ($VD_auto_alt_dial =~ /ADDR3_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED/) && ($CLalt_dial =~ /ADDR3/) ) || ( ($VD_auto_alt_dial =~ /EXTENDED/) && ($CLalt_dial =~ /^X/) && ($CLalt_dial !~ /XLAST/) ) )
{
if ($CLalt_dial =~ /ADDR3/) {$Xlast=0;}
else
{
$Xlast = $CLalt_dial;
if ($CLalt_dial =~ /LAST/) {$Xlast=66000;}
}
$Xlast =~ s/\D//gi;
if (length($Xlast)<1)
{$Xlast=0;}
$VD_altdialx='';
$stmtA="SELECT gmt_offset_now,state,list_id,postal_code FROM vicidial_list where lead_id='$CLlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_gmt_offset_now = $aryA[0];
$VD_state = $aryA[1];
$VD_list_id = $aryA[2];
$VD_postal_code = $aryA[3];
}
$sthA->finish();
$alt_dial_phones_count=0;
$stmtA="SELECT count(*) FROM vicidial_list_alt_phones where lead_id='$CLlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$alt_dial_phones_count = $aryA[0];
}
$sthA->finish();
$event_string = "|$stmtA|$alt_dial_phones_count"; &event_logger;
while ( ($alt_dial_phones_count > 0) && ($alt_dial_phones_count > $Xlast) && ($Xlast != 'LAST') )
{
$Xlast++;
$stmtA="SELECT alt_phone_id,phone_number,active,phone_code FROM vicidial_list_alt_phones where lead_id='$CLlead_id' and alt_phone_count='$Xlast';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_altdial_id = $aryA[0];
$VD_altdial_phone = $aryA[1];
$VD_altdial_active = $aryA[2];
$VD_phone_code = $aryA[3];
}
else
{$Xlast=9999999999;}
$event_string = "|$stmtA|$VD_altdial_phone|$Xlast|"; &event_logger;
$sthA->finish();
$DNCC=0;
$DNCL=0;
if ($VD_altdial_active =~ /Y/)
{
if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) )
{
if ($VD_use_internal_dnc =~ /AREACODE/)
{
$ad_areacode = substr($VD_altdial_phone, 0, 3);
$ad_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_altdial_phone','$ad_areacode');";
}
else
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_altdial_phone';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = $aryA[0];
$DNCL = $aryA[0];
}
$sthA->finish();
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
}
else {$VD_alt_dnc_count=0;}
if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) )
{
$temp_campaign_id = $CLcampaign_id;
if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;}
if ($VD_use_campaign_dnc =~ /AREACODE/)
{
$ad_areacode = substr($VD_altdial_phone, 0, 3);
$ad_areacode .= "XXXXXXX";
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_altdial_phone','$ad_areacode') and campaign_id='$temp_campaign_id';";
}
else
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_altdial_phone' and campaign_id='$temp_campaign_id';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]);
$DNCC = $aryA[0];
}
$sthA->finish();
$event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger;
}
if ($VD_alt_dnc_count < 1)
{
if ($alt_dial_phones_count == $Xlast)
{$Xlast = 'LAST';}
$passed_24hour_call_count=1;
if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) )
{
$temp_24hour_phone = $VD_altdial_phone;
$temp_24hour_phone_code = $VD_phone_code;
$temp_24hour_state = $VD_state;
$temp_24hour_postal_code = $VD_postal_code;
if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";}
&check_24hour_call_count;
}
if ($passed_24hour_call_count > 0)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='X$Xlast',user='',priority='15',source='A';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger;
$aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper insert|"; &aad_output;
$DNC_hopper_trigger=0;
}
else
{$DNC_hopper_trigger=1;}
}
else
{$DNC_hopper_trigger=1;}
if ($DNC_hopper_trigger > 0)
{
if ( ( ($VD_auto_alt_dial_statuses =~ / DNCC /) && ($DNCC > 0) ) || ( ($VD_auto_alt_dial_statuses =~ / DNCL /) && ($DNCL > 0) ) || ( ($auto_alt_dial_statuses[$i] =~ / TFHCCL /) && ($TFHCCL > 0) ) )
{
if ($alt_dial_phones_count == $Xlast)
{$Xlast = 'LAST';}
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DNC',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='X$Xlast',user='',priority='15',source='A';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "-- VDH record DNC inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger;
$aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper DNC insert|"; &aad_output;
$Xlast=9999999999;
}
else
{
$event_string = "-- VDH record DNC not-inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger;
$aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper DNC skip|"; &aad_output;
}
}
}
}
}
}
##### END AUTO ALT PHONE DIAL SECTION #####
}
else
{
if ( ($KLcallerid[$kill_vac] =~ /^M\d\d\d\d\d\d\d\d\d\d/) && ($CLlast_update_time < $TDtarget) )
{
$stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'";
$affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$KLcallerid[$kill_vac]';";
$affected_rowsX = $dbhA->do($stmtA);
$event_string = "| M dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|$CLcall_type|$CLlast_update_time < $XDtarget|$affected_rowsX|";
&event_logger;
$dead_call_ct++;
}
else
{
$event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
$dead_call_ct++;
}
}
}
else
{
$event_string = "| dead call vac INBOUND do nothing|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
$dead_call_ct++;
}
}
}
$kill_vac++;
}
### pause agents that have disconnected or closed their apps over 30 seconds ago
$toPAUSEcount=0;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsC=$sthA->rows;
if ($sthArowsC > 0)
{
@aryA = $sthA->fetchrow_array;
$toPAUSEcount = $aryA[0];
}
$sthA->finish();
$affected_rows=0;
if ($toPAUSEcount > 0)
{
$stmtA = "SELECT agent_log_id,user,server_ip,campaign_id,last_update_time from vicidial_live_agents where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsL=$sthA->rows;
$lagged_ids=0;
while ($sthArowsL > $lagged_ids)
{
@aryA = $sthA->fetchrow_array;
$LAGagent_log_id[$lagged_ids] = $aryA[0];
$LAGuser[$lagged_ids] = $aryA[1];
$LAGserver_ip[$lagged_ids] = $aryA[2];
$LAGcampaign_id[$lagged_ids] = $aryA[3];
$LAGlast_update_time[$lagged_ids] = $aryA[4];
if ($DB > 0) {print "LAGGED DEBUG: $lagged_ids|$PDtsSQLdate|$aryA[4]|$aryA[3]|$aryA[2]|$aryA[1]|$aryA[0]|$stmtA|\n";}
$lagged_ids++;
}
$sthA->finish();
$lagged_ids=0;
while ($sthArowsL > $lagged_ids)
{
$secX = time();
$stmtA = "UPDATE vicidial_agent_log set sub_status='LAGGED',pause_type='SYSTEM' where agent_log_id='$LAGagent_log_id[$lagged_ids]';";
$VLaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT user_group from vicidial_users where user='$LAGuser[$lagged_ids]' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsLU=$sthA->rows;
if ($sthArowsLU > 0)
{
@aryA = $sthA->fetchrow_array;
$LAGuser_group[$lagged_ids] = $aryA[0];
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_agent_log set event_time='$now_date',server_ip='$LAGserver_ip[$lagged_ids]',campaign_id='$LAGcampaign_id[$lagged_ids]',user_group='$LAGuser_group[$lagged_ids]',user='$LAGuser[$lagged_ids]',pause_epoch='$secX',pause_sec='0',wait_epoch='$secX',pause_type='SYSTEM';";
$VLaffected_rows = $dbhA->do($stmtA);
if ($enable_queuemetrics_logging > 0)
{
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$LAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED'$pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
$lagged_ids++;
}
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged call vla agent PAUSED $affected_rows|$VLaffected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|";
&event_logger;
if ($affected_rows > 0)
{
@VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT;
$logcount=0;
$stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status='PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VALOuser[$logcount] = $aryA[0];
$VALOcampaign[$logcount] = $aryA[1];
$VALOtimelog[$logcount] = $aryA[2];
$VALOextension[$logcount] = $aryA[3];
$logcount++;
$rec_count++;
}
$sthA->finish();
$logrun=0;
foreach(@VALOuser)
{
$VALOuser_group='';
$stmtA = "SELECT user_group FROM vicidial_users where user='$VALOuser[$logrun]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$UGrec_count=0;
while ($sthArows > $UGrec_count)
{
@aryA = $sthA->fetchrow_array;
$VALOuser_group = $aryA[0];
$UGrec_count++;
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch','$VALOuser_group');";
$affected_rows = $dbhA->do($stmtA);
if ($enable_queuemetrics_logging > 0)
{
$QM_LOGOFF = 'AGENTLOGOFF';
if ($queuemetrics_loginout =~ /CALLBACK/)
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
$secX = time();
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$agents='@agents';
$time_logged_in='';
$data4='';
$RAWtime_logged_in=$TDtarget;
if ($queuemetrics_loginout !~ /NONE/)
{
$stmtB = "SELECT time_id,data1,data4 FROM queue_log where agent='Agent/$VALOuser[$logrun]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtA ", $dbhB->errstr;
$sthBrows=$sthB->rows;
if ($sthBrows > 0)
{
@aryB = $sthB->fetchrow_array;
$time_logged_in = $aryB[0];
$RAWtime_logged_in = $aryB[0];
$phone_logged_in = $aryB[1];
$data4 = $aryB[2];
}
$sthB->finish();
$time_logged_in = ($secX - $logintime);
if ($time_logged_in > 1000000) {$time_logged_in=1;}
$LOGOFFtime = ($secX + 1);
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in',data4='$data4';";
$Baffected_rows = $dbhB->do($stmtB);
}
if ($queuemetrics_addmember_enabled > 0)
{
if ( (length($time_logged_in) < 1) || ($queuemetrics_loginout =~ /NONE/) )
{
$stmtB = "SELECT time_id,data3,data4 FROM queue_log where agent='Agent/$VALOuser[$logrun]' and verb='PAUSEREASON' and data1='LOGIN' order by time_id desc limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtA ", $dbhB->errstr;
$sthBrows=$sthB->rows;
if ($sthBrows > 0)
{
@aryB = $sthB->fetchrow_array;
$time_logged_in = $aryB[0];
$RAWtime_logged_in = $aryB[0];
$phone_logged_in = $aryB[1];
$data4 = $aryB[2];
}
$sthB->finish();
$time_logged_in = ($secX - $logintime);
if ($time_logged_in > 1000000) {$time_logged_in=1;}
$LOGOFFtime = ($secX + 1);
}
if ($queuemetrics_loginout =~ /NONE/)
{
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='Agent/$VALOuser[$logrun]' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VALOcampaign[$logrun]' order by time_id desc;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$sthBrows=$sthB->rows;
$rec_count=0;
while ($sthBrows > $rec_count)
{
@aryB = $sthB->fetchrow_array;
$AM_queue[$rec_count] = $aryB[0];
$rec_count++;
}
$sthB->finish();
$AM_queue[$rec_count] = $VALOcampaign[$logrun];
$rec_count++;
$sthBrows++;
$rec_count=0;
while ($sthBrows > $rec_count)
{
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VALOuser[$logrun]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$data4';";
$Baffected_rows = $dbhB->do($stmtB);
$rec_count++;
}
}
$dbhB->disconnect();
}
$event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|";
&event_logger;
$logrun++;
}
}
}
### display and delete call records that are SENT for over 2 minutes
$stmtA = "SELECT status,lead_id,last_update_time FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE','IVR');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dead_delete_string='';
$dead_delete_ct=0;
while ($sthArows > $dead_delete_ct)
{
@aryA = $sthA->fetchrow_array;
$dead_delete_string .= "$dead_delete_ct-$aryA[0]-$aryA[1]-$aryA[2]|";
$dead_delete_ct++;
}
$sthA->finish();
if ($dead_delete_ct > 0)
{
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE','IVR');";
$VACaffected_rows = $dbhA->do($stmtA);
if ($VACaffected_rows > 0)
{
$event_string = "| lagged call vac 2-minutes DELETED $VACaffected_rows|$XDSQLdate|$dead_delete_string";
&event_logger;
}
}
### Delete old shared campaign drop records
$stmtA = "DELETE FROM vicidial_shared_drops where server_ip='$server_ip' and drop_time < \"$BDtsSQLdate\";";
$SDaffected_rows = $dbhA->do($stmtA);
if ($SDaffected_rows > 0)
{
$event_string = "| old shared drop records DELETED $SDaffected_rows|$BDtsSQLdate|";
&event_logger;
}
### For debugging purposes, try to grab Jammed calls and log them to jam logfile
if ($useJAMdebugFILE)
{
$stmtA = "SELECT auto_call_id,server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,last_update_time,alt_dial,queue_priority,agent_only,agent_grab FROM vicidial_auto_calls where server_ip='$server_ip' and last_update_time < '$BDtsSQLdate' and status IN('LIVE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$JAMrec_count=0;
while ($sthArows > $JAMrec_count)
{
@aryA = $sthA->fetchrow_array;
$jam_string = "$JAMrec_count|$BDtsSQLdate| |$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|$aryA[6]|$aryA[7]|$aryA[8]|$aryA[9]|$aryA[10]|$aryA[11]|$aryA[12]|$aryA[13]|$aryA[14]|";
&jam_event_logger;
$JAMrec_count++;
}
$sthA->finish();
}
### find call records that are LIVE and not updated for over 10 seconds
$stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where server_ip='$server_ip' and last_update_time < '$BDtsSQLdate' and status IN('LIVE','IVR');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = $aryA[0];
$CLlead_id = $aryA[1];
$CLphone_number = $aryA[2];
$CLstatus = $aryA[3];
$CLcampaign_id = $aryA[4];
$CLphone_code = $aryA[5];
$CLalt_dial = $aryA[6];
$CLstage = $aryA[7];
$CLcallerid = $aryA[8];
$CLuniqueid = $aryA[9];
$rec_count++;
}
$sthA->finish();
### delete call records that are LIVE and not updated for over 10 seconds
$rec_count=0;
while ($sthArows > $rec_count)
{
$stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id';";
$affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$CLcallerid';";
$affected_rowsX = $dbhA->do($stmtA);
$event_string = "| lagged call vdac call DELETED $affected_rows|$affected_rowsX|$BDtsSQLdate|$auto_call_id|$CLcallerid|$CLuniqueid|$CLphone_number|$CLstatus|";
&event_logger;
if ( ($affected_rows > 0) && ($CLlead_id > 0) )
{
$xCLlist_id=0;
$called_count=0;
$stmtA="SELECT list_id,called_count from vicidial_list where lead_id='$CLlead_id' limit 1;";
if ($DB) {$event_string = "|$stmtA|"; &event_logger;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVLL=$sthA->rows;
if ($sthArowsVLL > 0)
{
@aryA = $sthA->fetchrow_array;
$xCLlist_id = $aryA[0];
$called_count = $aryA[1];
}
$sthA->finish();
$jam_string = "| lagged call vdac call DELETED $affected_rows|$BDtsSQLdate|$auto_call_id|$CLcallerid|$CLuniqueid|$CLphone_number|$CLstatus|$xCLlist_id|";
&jam_event_logger;
$CLstage =~ s/LIVE|-//gi;
if ($CLstage < 0.25) {$CLstage=0;}
$end_epoch = $now_date_epoch;
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial,list_id,called_count) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','DROP','$CLphone_code','$CLphone_number','VDAD','N','$CLstage','$end_epoch','$CLalt_dial','$xCLlist_id','$called_count')";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$stmtB = "INSERT INTO vicidial_log_extended set uniqueid='$CLuniqueid',server_ip='$server_ip',call_date='$SQLdate',lead_id = '$CLlead_id',caller_code='$CLcallerid',custom_call_id='';";
$affected_rowsB = $dbhA->do($stmtB);
if ($enable_drop_lists > 1)
{
$stmtC="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$CLuniqueid',server_ip='$server_ip',drop_date=NOW(),lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DROP',phone_code='$CLphone_code',phone_number='$CLphone_number';";
$affected_rowsC = $dbhA->do($stmtC);
$event_string = "-- DROP vicidial_drop_log insert: |$affected_rowsC|$CLuniqueid|$CLlead_id|";
&event_logger;
}
$event_string = "| dead NA call added to logs $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|DROP|$affected_rows|$affected_rowsB|";
&event_logger;
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$stmtA = "SELECT queue_position,call_date FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$VCLcall_date = $aryA[1];
}
$sthA->finish();
### find current number of calls in this queue to find position when channel hung up
$current_position=1;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id' and call_time < '$VCLcall_date';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$current_position = ($aryA[0] + 1);
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
}
$rec_count++;
}
$sthA->finish();
if ($LUcount > 0)
{
chop($lists_update);
$stmtA = "UPDATE vicidial_lists SET list_lastcalldate='$SQLdate' where list_id IN($lists_update);";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lastcalldate UPDATED $affected_rows|$lists_update|";
&event_logger;
}
if ($CPcount > 0)
{
chop($campaigns_update);
$stmtA = "UPDATE vicidial_campaigns SET campaign_logindate='$SQLdate' where campaign_id IN($campaigns_update);";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| logindate UPDATED $affected_rows|$campaigns_update|";
&event_logger;
}
&get_time_now;
###############################################################################
###### fourth we will check to see if any campaign is running MULTI_LEAD
###### auto-alt-dial. if yes, then go through the unprocessed extended
###### log entries for this server_ip and process them.
###############################################################################
$MLincall='|INCALL|QUEUE|DISPO|';
$multi_alt_count=0;
$stmtA = "SELECT count(*) FROM vicidial_campaigns where auto_alt_dial='MULTI_LEAD' and dial_method NOT IN('MANUAL','INBOUND_MAN') and campaign_calldate > \"$MCDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$multi_alt_count = $aryA[0];
}
$sthA->finish();
if ($multi_alt_count > 0)
{
@MLcamp_id = @MT;
@MLaad_statuses = @MT;
@MLlists = @MT;
$MLcampaigns='|';
$stmtA = "SELECT campaign_id,auto_alt_dial_statuses FROM vicidial_campaigns where auto_alt_dial='MULTI_LEAD' and dial_method NOT IN('MANUAL','INBOUND_MAN') and campaign_calldate > \"$MCDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$MLcamp_count=0;
while ($sthArows > $MLcamp_count)
{
@aryA = $sthA->fetchrow_array;
$MLcampaigns .= "$aryA[0]|";
$MLcamp_id[$MLcamp_count] = $aryA[0];
$MLaad_statuses[$MLcamp_count] = $aryA[1];
$MLcamp_count++;
}
$sthA->finish();
$MLcamp_count=0;
foreach(@MLcamp_id)
{
$MLlists[$MLcamp_count]='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$MLcamp_id[$MLcamp_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$MLlist_count=0;
while ($sthArows > $MLlist_count)
{
@aryA = $sthA->fetchrow_array;
$MLlists[$MLcamp_count] .= "'$aryA[0]',";
$MLlist_count++;
}
$sthA->finish();
$MLlists[$MLcamp_count] =~ s/,$//gi;
if (length($MLlists[$MLcamp_count]) < 2)
{$MLlists[$MLcamp_count]="''";}
$MLcamp_count++;
}
$event_string = " MULTI_LEAD auto-alt-dial check: $multi_alt_count active($MCDSQLdate), checking unprocessed calls...";
&event_logger;
@MLuniqueid = @MT;
@MLleadid = @MT;
@MLcalldate = @MT;
@MLcallerid = @MT;
@MLflag = @MT;
@MLcampaign = @MT;
@MLstatus = @MT;
$stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where server_ip='$server_ip' and call_date > \"$MCDSQLdate\" and multi_alt_processed='N' order by call_date,lead_id limit 100000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$vle_count=0;
$vle_auto_count=0;
while ($sthArows > $vle_count)
{
$MLflag[$vle_count] = 0;
@aryA = $sthA->fetchrow_array;
if ($aryA[3] =~ /^V/)
{
$vle_auto_count++;
$MLflag[$vle_count] = 1;
}
$MLuniqueid[$vle_count] = $aryA[0];
$MLleadid[$vle_count] = $aryA[1];
$MLcalldate[$vle_count] = $aryA[2];
$MLcallerid[$vle_count] = $aryA[3];
$vle_count++;
}
$sthA->finish();
$event_string = " MULTI_LEAD auto-alt-dial vle records count: $vle_count|$vle_auto_count";
&event_logger;
$vle_count=0;
foreach(@MLuniqueid)
{
if ($MLflag[$vle_count] > 0)
{
$vac_count=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vac_count = $aryA[0];
}
$sthA->finish();
if ($vac_count < 1)
{
$stmtA = "SELECT campaign_id,status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$MCDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$MLcampaign[$vle_count] = $aryA[0];
$MLstatus[$vle_count] = $aryA[1];
$sthA->finish();
if ($MLcampaigns =~ /\|$MLcampaign[$vle_count]\|/i)
{
if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i)
{
$MLaads_value='';
$MLlists_value="''";
$MLcamp_match=0;
$MLcamp_loop=0;
while ( ($MLcamp_match < 1) && ($MLcamp_loop <= $MLcamp_count) )
{
if ( ($MLcampaign[$vle_count] =~ /$MLcamp_id[$MLcamp_loop]/i) && (length($MLcampaign[$vle_count]) == length($MLcamp_id[$MLcamp_loop])) )
{
$MLcamp_match++;
$MLaads_value = $MLaad_statuses[$MLcamp_loop];
$MLlists_value = $MLlists[$MLcamp_loop];
}
$MLcamp_loop++;
}
if ($MLaads_value !~ / $MLstatus[$vle_count] /i)
{
$event_string = " ML status non-match, looking for matching accounts: $MLcallerid[$vle_count]|$MLstatus[$vle_count]";
&event_logger;
$MLnonmatch_output='';
$MLnonmatch_leadids='';
$MLvendor_lead_code='';
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$MLleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$MLvlc[$vle_count] = $aryA[0];
}
$sthA->finish();
if (length($MLvlc[$vle_count]) > 1)
{
$stmtA = "SELECT lead_id,status FROM vicidial_list where vendor_lead_code='$MLvlc[$vle_count]' and list_id IN($MLlists_value) and lead_id!='$MLleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$MLnm_count=0;
while ($sthArows > $MLnm_count)
{
@aryA = $sthA->fetchrow_array;
$MLnonmatch_output .= "$aryA[0]-$aryA[1]|";
$MLnonmatch_leadids .= "'$aryA[0]',";
$MLnm_count++;
}
$sthA->finish();
if ($MLnm_count > 0)
{
chop($MLnonmatch_leadids);
if (length($MLnonmatch_leadids)<2)
{$MLnonmatch_leadids="''";}
$event_string = " ML status non-match, $MLnm_count matching accounts found: $MLcallerid[$vle_count]|$MLvlc[$vle_count]\n $MLnonmatch_output";
&event_logger;
$stmtA = "UPDATE vicidial_list SET status='MLINAT' where lead_id IN($MLnonmatch_leadids);";
$affected_rows = $dbhA->do($stmtA);
$stmtB = "DELETE FROM vicidial_hopper where lead_id IN($MLnonmatch_leadids);";
$affected_rowsH = $dbhA->do($stmtB);
$event_string = " ML status non-match accounts inactivated: $MLnonmatch_leadids|$affected_rows|$affected_rowsH|MLINAT";
&event_logger;
}
### set multi-lead status non-match record to Y for processed
$stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " ML status non-match, log processed: $MLcallerid[$vle_count]|$affected_rows";
&event_logger;
}
else
{
### set multi-lead status non-match, no vendor_lead_code record to Y for processed
$stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " ML status non-match, no vlc, log processed: $MLcallerid[$vle_count]|$MLvlc[$vle_count]|$affected_rows";
&event_logger;
}
}
else
{
### set multi-lead status match record to Y for processed
$stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " ML match, log processed: $MLcallerid[$vle_count]|$affected_rows";
&event_logger;
}
}
else
{
$event_string = " ML status in-call, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
&event_logger;
}
}
else
{
### set non-multi-lead campaign record to U for unqualified for MULTI_LEAD processing
$stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
}
else
{
$sthA->finish();
$event_string = " ML no log entry, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]";
&event_logger;
}
}
else
{
$event_string = " ML active call, do nothing: $MLcallerid[$vle_count]";
&event_logger;
}
}
else
{
### set non-auto-dial record to U for unqualified for MULTI_LEAD processing
$stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
$vle_count++;
}
}
###############################################################################
###### fifth we will check to see if any campaign or in-group has na_call_url
###### populated. if yes, then go through the unprocessed extended log
###### entries for this server_ip and process them.
###############################################################################
$NCUincall='|INCALL|QUEUE|DISPO|';
$ncu_count=0;
$ncu_in_count=0;
$stmtA = "SELECT count(*) FROM vicidial_campaigns where na_call_url IS NOT NULL and na_call_url!='' and campaign_calldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$ncu_count = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_inbound_groups where na_call_url IS NOT NULL and na_call_url!='' and group_calldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$ncu_in_count = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_lists where na_call_url IS NOT NULL and na_call_url!='' and list_lastcalldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$ncu_list_count = $aryA[0];
}
$sthA->finish();
if ( ($ncu_count > 0) || ($ncu_in_count > 0) || ($ncu_list_count > 0) )
{
@NCUcamp_id = @MT;
@NCUncurl = @MT;
$ncu_total_count=0;
$NCUcampaigns='|';
if ($ncu_count > 0)
{
$stmtA = "SELECT campaign_id,na_call_url FROM vicidial_campaigns where na_call_url IS NOT NULL and na_call_url!='' and campaign_calldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$NCUcamp_count=0;
while ($sthArows > $NCUcamp_count)
{
@aryA = $sthA->fetchrow_array;
$NCUcampaigns .= "$aryA[0]|";
$NCUcamp_id[$ncu_total_count] = $aryA[0];
$NCUncurl[$ncu_total_count] = $aryA[1];
$NCUcamp_count++;
$ncu_total_count++;
}
$sthA->finish();
}
if ($ncu_in_count > 0)
{
$stmtA = "SELECT group_id,na_call_url FROM vicidial_inbound_groups where na_call_url IS NOT NULL and na_call_url!='' and group_calldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$NCUig_count=0;
while ($sthArows > $NCUig_count)
{
@aryA = $sthA->fetchrow_array;
$NCUcampaigns .= "$aryA[0]|";
$NCUcamp_id[$ncu_total_count] = $aryA[0];
$NCUncurl[$ncu_total_count] = $aryA[1];
$NCUig_count++;
$ncu_total_count++;
}
$sthA->finish();
}
if ($ncu_list_count > 0)
{
$stmtA = "SELECT list_id,na_call_url FROM vicidial_lists where na_call_url IS NOT NULL and na_call_url!='' and list_lastcalldate > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$NCUlist_count=0;
while ($sthArows > $NCUlist_count)
{
@aryA = $sthA->fetchrow_array;
$NCUlists .= "$aryA[0]|";
$NCUlist_id[$ncu_total_count] = $aryA[0];
$NCUncurl[$ncu_total_count] = $aryA[1];
$NCUlist_count++;
$ncu_total_count++;
}
$sthA->finish();
}
$event_string = " NA-CALL-URL check: $ncu_total_count active, checking unprocessed calls...";
&event_logger;
@NCUuniqueid = @MT;
@NCUleadid = @MT;
@NCUcalldate = @MT;
@NCUcallerid = @MT;
@NCUcampaign = @MT;
@NCUstatus = @MT;
@NCUuser = @MT;
@NCUphone = @MT;
@NCUaltdial = @MT;
@NCUcalltype = @MT;
$stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where server_ip='$server_ip' and call_date > \"$RMSQLdate\" and dispo_url_processed='N' order by call_date,lead_id limit 100000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$vle_count=0;
$vle_auto_count=0;
while ($sthArows > $vle_count)
{
@aryA = $sthA->fetchrow_array;
$NCUuniqueid[$vle_count] = $aryA[0];
$NCUleadid[$vle_count] = $aryA[1];
$NCUcalldate[$vle_count] = $aryA[2];
$NCUcallerid[$vle_count] = $aryA[3];
$vle_count++;
}
$sthA->finish();
$event_string = " NA-CALL-URL vle records count: $vle_count|$vle_auto_count";
&event_logger;
$vle_count=0;
if (length($NCUuniqueid[0]) > 5)
{
foreach(@NCUuniqueid)
{
if ( (length($NCUcallerid[$vle_count]) > 10) && ($NCUcallerid[$vle_count] !~ /^M/) && ($NCUcallerid[$vle_count] =~ /^V|^Y/) )
{
$vac_count=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$NCUcallerid[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vac_count = $aryA[0];
}
$sthA->finish();
if ($vac_count < 1)
{
if ($NCUcallerid[$vle_count] =~ /^Y/)
{
$stmtA = "SELECT campaign_id,status,user,phone_number,'MAIN',list_id FROM vicidial_closer_log where uniqueid='$NCUuniqueid[$vle_count]' and lead_id='$NCUleadid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' order by closecallid desc;";
$NCUcalltype[$vle_count] = 'IN';
}
else
{
$stmtA = "SELECT campaign_id,status,user,phone_number,alt_dial,list_id FROM vicidial_log where uniqueid='$NCUuniqueid[$vle_count]' and lead_id='$NCUleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
$NCUcalltype[$vle_count] = 'OUT';
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$NCUcampaign[$vle_count] = $aryA[0];
$NCUstatus[$vle_count] = $aryA[1];
$NCUuser[$vle_count] = $aryA[2];
$NCUphone[$vle_count] = $aryA[3];
$NCUaltdial[$vle_count] = $aryA[4];
$NCUlist[$vle_count] = $aryA[5];
$sthA->finish();
if ($NCUcampaigns =~ /\|$NCUcampaign[$vle_count]\|/i)
{
if ($NCUincall !~ /\|$NCUstatus[$vle_count]\|/i)
{
if ($NCUuser[$vle_count] =~ /VDAD|VDCL/i)
{
$NCUncurl_value='';
$NCUcamp_match=0;
$NCUcamp_loop=0;
while ( ($NCUcamp_match < 1) && ($NCUcamp_loop <= $ncu_total_count) )
{
if ( ($NCUcampaign[$vle_count] =~ /$NCUcamp_id[$NCUcamp_loop]/i) && (length($NCUcampaign[$vle_count]) == length($NCUcamp_id[$NCUcamp_loop])) )
{
$NCUcamp_match++;
$NCUncurl_value = $NCUncurl[$NCUcamp_loop];
}
$NCUcamp_loop++;
}
if (length($NCUncurl_value) > 10)
{
$event_string = " NCU url defined, launching web GET: $NCUcallerid[$vle_count]|$NCUstatus[$vle_count]";
&event_logger;
### set dispo_url_processed match record to Y for processed and sent
$stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$launch = $PATHhome . "/AST_send_URL.pl";
$launch .= " --SYSLOG" if ($SYSLOG);
$launch .= " --lead_id=" . $NCUleadid[$vle_count];
$launch .= " --phone_number=" . $NCUphone[$vle_count];
$launch .= " --user=" . $NCUuser[$vle_count];
$launch .= " --call_type=" . $NCUcalltype[$vle_count];
$launch .= " --campaign=" . $NCUcampaign[$vle_count];
$launch .= " --uniqueid=" . $NCUuniqueid[$vle_count];
$launch .= " --alt_dial=" . $NCUaltdial[$vle_count];
$launch .= " --call_id=" . $NCUcallerid[$vle_count];
$launch .= " --list_id=" . $NCUlist[$vle_count];
$launch .= " --function=NA_CALL_URL";
system($launch . ' &');
$event_string = " NCU url sent processed: $NCUcallerid[$vle_count]|$NCUcampaign[$vle_count]|$NCUuser[$vle_count]";
&event_logger;
}
else
{
### set dispo_url_processed match record to Y for processed but not sent, invalid url
$stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " NCU invalid url defined, log processed: $NCUcallerid[$vle_count]|$affected_rows|$NCUcampaign[$vle_count]";
&event_logger;
}
}
else
{
### set dispo_url_processed record to U for unqualified processing because call sent to agent
$stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " NCU call sent to agent, log processed: $NCUcallerid[$vle_count]|$affected_rows|$NCUuser[$vle_count]";
&event_logger;
}
}
else
{
$event_string = " NCU status in-call, do nothing: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]|$NCUstatus[$vle_count]";
&event_logger;
}
}
else
{
### set dispo_url_processed record to XU for unqualified processing because no url defined
$stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XU' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
}
else
{
$sthA->finish();
$event_string = " NCU no log entry, do nothing: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]";
&event_logger;
}
}
else
{
$event_string = " NCU active call, do nothing: $NCUcallerid[$vle_count]";
&event_logger;
}
}
else
{
### set log extended record to XU for invalid callid or manual dial call
$stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XU' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " NCU invalid call, mark as XU: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]";
&event_logger;
}
$vle_count++;
}
}
}
###############################################################################
###### sixth, if noanswer_log is enabled in the system settings then look for
###### unprocessed entries for this server_ip and process them.
###############################################################################
$MLincall='|INCALL|QUEUE|DISPO|';
$MLnoanswer='|NA|B|AB|DC|ADC|CPDATB|CPDB|CPDNA|CPDREJ|CPDINV|CPDSUA|CPDSI|CPDSNC|CPDSR|CPDSUK|CPDSV|CPDUK|CPDERR|';
if ($noanswer_log =~ /Y/)
{
$event_string = " NO-ANSWER log check: $noanswer_log, active, checking unprocessed calls...";
&event_logger;
@MLuniqueid = @MT;
@MLleadid = @MT;
@MLcalldate = @MT;
@MLcallerid = @MT;
@MLflag = @MT;
@MLcampaign = @MT;
@MLstatus = @MT;
$stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where server_ip='$server_ip' and call_date > \"$RMSQLdate\" and noanswer_processed='N' order by call_date,lead_id limit 100000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$vle_count=0;
$vle_auto_count=0;
while ($sthArows > $vle_count)
{
$MLflag[$vle_count] = 0;
@aryA = $sthA->fetchrow_array;
if ($aryA[3] =~ /^V/)
{
$vle_auto_count++;
$MLflag[$vle_count] = 1;
}
$MLuniqueid[$vle_count] = $aryA[0];
$MLleadid[$vle_count] = $aryA[1];
$MLcalldate[$vle_count] = $aryA[2];
$MLcallerid[$vle_count] = $aryA[3];
$vle_count++;
}
$sthA->finish();
$event_string = " NO-ANSWER log vle records count: $vle_count|$vle_auto_count";
&event_logger;
$vle_count=0;
foreach(@MLuniqueid)
{
if ($MLflag[$vle_count] > 0)
{
$vac_count=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vac_count = $aryA[0];
}
$sthA->finish();
if ($vac_count < 1)
{
$stmtA = "SELECT status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$MLstatus[$vle_count] = $aryA[0];
$sthA->finish();
if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i)
{
if ($MLnoanswer =~ /\|$MLstatus[$vle_count]\|/i)
{
if ( ($tables_use_alt_log_db =~ /log_noanswer/i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>0) )
{
$stmtA = "SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DB) {print "CONNECTED TO ALT-LOG DATABASE: $alt_log_server_ip|$alt_log_dbname\n";}
$stmtD = "INSERT INTO vicidial_log_noanswer SET uniqueid='$aryA[0]',lead_id='$aryA[1]',list_id='$aryA[2]',campaign_id='$aryA[3]',call_date='$aryA[4]',start_epoch='$aryA[5]',end_epoch='$aryA[6]',length_in_sec='$aryA[7]',status='$aryA[8]',phone_code='$aryA[9]',phone_number='$aryA[10]',user='$aryA[11]',comments='$aryA[12]',processed='$aryA[13]',user_group='$aryA[14]',term_reason='$aryA[15]',alt_dial='$aryA[16]',caller_code='$MLcallerid[$vle_count]';";
$affected_rows = $dbhD->do($stmtD);
$dbhD->disconnect();
}
else
{
$event_string = " VNA ERROR: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLleadid[$vle_count]";
&event_logger;
}
$sthA->finish();
}
else
{
### insert vicidial_log_noanswer entry
$stmtA = "INSERT INTO vicidial_log_noanswer SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial,\"$MLcallerid[$vle_count]\" from vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' LIMIT 1;";
$affected_rows = $dbhA->do($stmtA);
}
### set noanswer to Y for processed
$stmtB = "UPDATE vicidial_log_extended SET noanswer_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rowsB = $dbhA->do($stmtB);
$event_string = " VNA match, log processed: $MLcallerid[$vle_count]|$affected_rows|$affected_rowsB";
&event_logger;
}
else
{
### set noanswer record to U for unqualified for noanswer logging
$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " VNA no-match, log processed: $MLcallerid[$vle_count]|$affected_rows";
&event_logger;
}
}
else
{
$event_string = " VNA status in-call, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
&event_logger;
}
}
else
{
$sthA->finish();
$event_string = " VNA status no vicidial_log record, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
&event_logger;
}
}
else
{
$event_string = " VNA active call, do nothing: $MLcallerid[$vle_count]";
&event_logger;
}
}
else
{
### set noanswer record to U for unqualified for noanswer logging
$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
$vle_count++;
}
}
###############################################################################
###### seventh we will check to see if any campaign has scheduled callbacks
###### auto reschedule enabled. if yes, then go through the unprocessed
###### vicidial_recent_ascb_calls entries for this server_ip and process them.
###############################################################################
$SCARincall='|INCALL|QUEUE|DISPO|';
$scheduled_callbacks_auto_reschedule_count=0;
$stmtA = "SELECT count(*) FROM vicidial_campaigns where scheduled_callbacks_auto_reschedule!='DISABLED' and campaign_calldate > \"$MCDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$scheduled_callbacks_auto_reschedule_count = $aryA[0];
}
$sthA->finish();
if ($scheduled_callbacks_auto_reschedule_count > 0)
{
@SCARcamp_id = @MT;
@SCARcall_time = @MT;
@SCARcamp_reschedule = @MT;
@SCARstatuses = @MT;
@SCARlists = @MT;
@SCARstatus_groups = @MT;
$SCARcampaigns='|';
$stmtA = "SELECT campaign_id,local_call_time,scheduled_callbacks_auto_reschedule FROM vicidial_campaigns where scheduled_callbacks_auto_reschedule!='DISABLED' and campaign_calldate > \"$MCDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$SCARcamp_count=0;
while ($sthArows > $SCARcamp_count)
{
@aryA = $sthA->fetchrow_array;
$SCARcampaigns .= "$aryA[0]|";
$SCARcamp_id[$SCARcamp_count] = $aryA[0];
$SCARcall_time[$SCARcamp_count] = $aryA[1];
$SCARcamp_reschedule[$SCARcamp_count] = $aryA[2];
$SCARcamp_count++;
}
$sthA->finish();
$SCARcamp_count=0;
foreach(@SCARcamp_id)
{
$SCARlists[$SCARcamp_count]='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$SCARcamp_id[$SCARcamp_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$SCARlist_count=0;
while ($sthArows > $SCARlist_count)
{
@aryA = $sthA->fetchrow_array;
$SCARlists[$SCARcamp_count] .= "'$aryA[0]',";
$SCARlist_count++;
}
$sthA->finish();
$SCARlists[$SCARcamp_count] =~ s/,$//gi;
if (length($SCARlists[$SCARcamp_count]) < 2)
{$SCARlists[$SCARcamp_count]="''";}
$SCARstatus_groups[$SCARcamp_count]='';
if ($SCARlist_count > 0)
{
$stmtA = "SELECT distinct status_group_id FROM vicidial_lists where list_id IN($SCARlists[$SCARcamp_count]);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$SCARstatus_groups_count=0;
while ($sthArows > $SCARstatus_groups_count)
{
@aryA = $sthA->fetchrow_array;
$SCARstatus_groups[$SCARcamp_count] .= "'$aryA[0]',";
$SCARstatus_groups_count++;
}
$sthA->finish();
$SCARstatus_groups[$SCARcamp_count] =~ s/,$//gi;
}
if (length($SCARstatus_groups[$SCARcamp_count]) < 2)
{$SCARstatus_groups[$SCARcamp_count]="''";}
$SCARstatuses[$SCARcamp_count]=' ';
$stmtA = "SELECT distinct status from vicidial_statuses where human_answered='Y' UNION select distinct status from vicidial_campaign_statuses where campaign_id='$SCARcamp_id[$SCARcamp_count]' and human_answered='Y' UNION select distinct status from vicidial_campaign_statuses where campaign_id IN($SCARstatus_groups[$SCARcamp_count]) and human_answered='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$SCARstatuses_count=0;
while ($sthArows > $SCARstatuses_count)
{
@aryA = $sthA->fetchrow_array;
$SCARstatuses[$SCARcamp_count] .= "$aryA[0] ";
$SCARstatuses_count++;
}
$sthA->finish();
$SCARcamp_count++;
}
$event_string = " Scheduled Callbacks Auto Reschedule check: $scheduled_callbacks_auto_reschedule_count active($MCDSQLdate), checking unprocessed calls...";
&event_logger;
@SCARleadid = @MT;
@SCARcalldate = @MT;
@SCARcalldateFIVE = @MT;
@SCARcallback_date = @MT;
@SCARcallerid = @MT;
@SCARorig_status = @MT;
@SCARreschedule = @MT;
@SCARlist_id = @MT;
@SCARcallback_id = @MT;
@SCARflag = @MT;
@SCARcampaign = @MT;
@SCARstatus = @MT;
$stmtA = "SELECT lead_id,call_date,caller_code,orig_status,reschedule,list_id,callback_id,(call_date + INTERVAL 5 MINUTE),callback_date FROM vicidial_recent_ascb_calls where server_ip='$server_ip' and call_date > \"$MCDSQLdate\" and rescheduled='U' order by call_date,lead_id limit 100000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$vrac_count=0;
$vrac_auto_count=0;
while ($sthArows > $vrac_count)
{
$SCARflag[$vrac_count] = 0;
@aryA = $sthA->fetchrow_array;
if ($aryA[2] =~ /^V|^M/)
{
$vrac_auto_count++;
$SCARflag[$vrac_count] = 1;
}
$SCARleadid[$vrac_count] = $aryA[0];
$SCARcalldate[$vrac_count] = $aryA[1];
$SCARcallerid[$vrac_count] = $aryA[2];
$SCARorig_status[$vrac_count] = $aryA[3];
$SCARreschedule[$vrac_count] = $aryA[4];
$SCARlist_id[$vrac_count] = $aryA[5];
$SCARcallback_id[$vrac_count] = $aryA[6];
$SCARcalldateFIVE[$vrac_count] = $aryA[7];
$SCARcallback_date[$vrac_count] = $aryA[8];
$vrac_count++;
}
$sthA->finish();
$event_string = " Scheduled Callbacks Auto Reschedule records count: $vrac_count|$vrac_auto_count";
&event_logger;
$vle_count=0;
foreach(@SCARcallerid)
{
if ($SCARflag[$vle_count] > 0)
{
$vac_count=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$SCARcallerid[$vle_count]' and lead_id='$SCARleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vac_count = $aryA[0];
}
$sthA->finish();
if ($vac_count < 1)
{
$stmtA = "SELECT campaign_id,status FROM vicidial_log where lead_id='$SCARleadid[$vle_count]' and call_date>=\"$SCARcalldate[$vle_count]\" and call_date < \"$SCARcalldateFIVE[$vle_count]\" order by call_date limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$SCARcampaign[$vle_count] = $aryA[0];
$SCARstatus[$vle_count] = $aryA[1];
$sthA->finish();
if ($SCARcampaigns =~ /\|$SCARcampaign[$vle_count]\|/i)
{
if ($SCARincall !~ /\|$SCARstatus[$vle_count]\|/i)
{
$SCARaads_value='';
$SCARlists_value="''";
$SCARcall_time_value='';
$SCARreschedule_value='';
$SCARcamp_match=0;
$SCARcamp_loop=0;
while ( ($SCARcamp_match < 1) && ($SCARcamp_loop <= $SCARcamp_count) )
{
if ( ($SCARcampaign[$vle_count] =~ /$SCARcamp_id[$SCARcamp_loop]/i) && (length($SCARcampaign[$vle_count]) == length($SCARcamp_id[$SCARcamp_loop])) )
{
$SCARcamp_match++;
$SCARaads_value = $SCARstatuses[$SCARcamp_loop];
$SCARlists_value = $SCARlists[$SCARcamp_loop];
$SCARcall_time_value = $SCARcall_time[$SCARcamp_loop];
$SCARreschedule_value = $SCARcamp_reschedule[$SCARcamp_loop];
}
$SCARcamp_loop++;
}
if ($SCARaads_value !~ / $SCARstatus[$vle_count] /i)
{
$event_string = " SCAR human-answered status no-match, starting auto-reschedule: $SCARcallerid[$vle_count]|$SCARstatus[$vle_count]|$SCARcallback_date[$vle_count]|$SCARreschedule_value|";
&event_logger;
@temp_dateARY = split(" ",$SCARcallback_date[$vle_count]);
@temp_orig_date = split("-",$temp_dateARY[0]);
@temp_orig_time = split(":",$temp_dateARY[1]);
$temp_orig_date[1] = ($temp_orig_date[1] - 1);
$temp_time = timelocal($temp_orig_time[2],$temp_orig_time[1],$temp_orig_time[0],$temp_orig_date[2],$temp_orig_date[1],$temp_orig_date[0]);
$recheduled_first_date_calculated=0;
@SCARreschedule_valueARY = split('_',$SCARreschedule_value);
if ($SCARreschedule_valueARY[0] eq 'DAY')
{$temp_time_next = ($temp_time + (86400 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;}
if ($SCARreschedule_valueARY[0] eq 'WEEK')
{$temp_time_next = ($temp_time + (604800 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;}
if ($SCARreschedule_valueARY[0] eq 'MONTH')
{$temp_time_next = ($temp_time + (2419200 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;}
if ($recheduled_first_date_calculated < 1)
{$temp_time_next = ($temp_time + 86400);}
while ($now_date_epoch > $temp_time_next)
{$temp_time_next = ($temp_time_next + 86400);}
$temp_SCAR_lead_id=''; $temp_SCAR_gmt_offset=''; $temp_SCAR_state=''; $temp_SCAR_list_id='';
$stmtA = "SELECT gmt_offset_now,state,list_id,status FROM vicidial_list where lead_id='$SCARleadid[$vle_count]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$temp_SCAR_lead_id = $SCARleadid[$vle_count];
$temp_SCAR_gmt_offset = $aryA[0];
$temp_SCAR_state = $aryA[1];
$temp_SCAR_list_id = $aryA[2];
$temp_SCAR_status = $aryA[3];
}
$sthA->finish();
$stmtA = "SELECT local_call_time FROM vicidial_lists where list_id='$temp_SCAR_list_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$temp_list_call_time_override = $aryA[0];
if ($temp_list_call_time_override ne 'campaign')
{$SCARcall_time_value = $temp_list_call_time_override;}
}
$sthA->finish();
$temp_time_dialable=0; $temp_count=0; $SCARcalldateNEW[$vle_count]=''; $SCARcalldateNEWlocal[$vle_count]='';
while ( ($temp_time_dialable < 1) && ($temp_count < 58) )
{
&temp_time_dialable_check;
if ($temp_time_dialable < 1)
{
if ($DBX > 0) {print " SCAR next time debug: $temp_count|$temp_time_next|$SCARcalldateNEW[$vle_count]|$SCARcalldateNEWlocal[$vle_count]|\n";}
# add 6 hours to temp_time_next for the next loop
$temp_time_next = ($temp_time_next + 21600);
}
$temp_count++;
}
if ($temp_time_dialable < 1)
{
$event_string = " SCAR auto-reschedule time failed: $SCARcallerid[$vle_count]|$SCARcallback_id[$vle_count]|$SCARcalldate[$vle_count]|$temp_orig_time|$temp_time_dialable|$temp_time_next|";
&event_logger;
}
else
{
$event_string = " SCAR auto-reschedule time calculated: $SCARcallerid[$vle_count]|$SCARcallback_id[$vle_count]|$SCARcalldate[$vle_count]|$temp_orig_time|$SCARcalldateNEW[$vle_count]|";
&event_logger;
### update existing vicidial_callbacks record with auto-reschedule time (,lead_status='$temp_SCAR_status')
$stmtA="UPDATE vicidial_callbacks SET status='ACTIVE',callback_time='$SCARcalldateNEW[$vle_count]' where callback_id='$SCARcallback_id[$vle_count]' and lead_id='$SCARleadid[$vle_count]';";
$affected_rowsA = $dbhA->do($stmtA);
### set vicidial_recent_ascb_calls status non-match, set record to Y for processed, auto-reschedule updated
$stmtB = "UPDATE vicidial_recent_ascb_calls SET rescheduled='Y' where caller_code='$SCARcallerid[$vle_count]';";
$affected_rowsB = $dbhA->do($stmtB);
### update existing vicidial_list record with CBHOLD status
$stmtC="UPDATE vicidial_list SET status='CBHOLD' where lead_id='$SCARleadid[$vle_count]';";
$affected_rowsC = $dbhA->do($stmtC);
$event_string = " SCAR auto-reschedule updated: $SCARcallerid[$vle_count]|$affected_rowsA|$affected_rowsB|$affected_rowsC|$stmtA|";
&event_logger;
}
}
else
{
### set vicidial_recent_ascb_calls record to P for processed as a human-answered call, not-auto-rescheduled
$stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='P' where caller_code='$SCARcallerid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = " SCAR match, log processed: $SCARcallerid[$vle_count]|$affected_rows";
&event_logger;
}
}
else
{
$event_string = " SCAR status in-call, do nothing: $SCARcallerid[$vle_count]|$SCARuniqueid[$vle_count]|$SCARstatus[$vle_count]";
&event_logger;
}
}
else
{
### set vicidial_recent_ascb_calls record to N for no-auto-reschedule
$stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='N' where caller_code='$SCARcallerid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
}
else
{
$sthA->finish();
$event_string = " SCAR no log entry, do nothing: $SCARcallerid[$vle_count]|$SCARcalldate[$vle_count]";
&event_logger;
}
}
else
{
$event_string = " SCAR active call, do nothing: $SCARcallerid[$vle_count]";
&event_logger;
}
}
else
{
### set vicidial_recent_ascb_calls record to N for no-auto-reschedule because call was not outbound
$stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='N' where caller_code='$SCARcallerid[$vle_count]';";
$affected_rows = $dbhA->do($stmtA);
}
$vle_count++;
}
}
###############################################################################
###### last, wait for a little bit and repeat the loop
###############################################################################
### sleep for 2 and a half seconds before beginning the loop again
usleep(1*$loop_delay*1000);
$endless_loop--;
if($DB){print STDERR "\nloop counter: |$endless_loop|\n";}
### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program
if (-e "$PATHhome/VDAD.kill")
{
unlink("$PATHhome/VDAD.kill");
$endless_loop=0;
$one_day_interval=0;
print "\nPROCESS KILLED MANUALLY... EXITING\n\n"
}
if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds)
{
### Grab Server values from the database
$stmtA = "SELECT vd_server_logs FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBvd_server_logs = $aryA[0];
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
$rec_count++;
}
$sthA->finish();
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = $aryA[0];
$queuemetrics_server_ip = $aryA[1];
$queuemetrics_dbname = $aryA[2];
$queuemetrics_login= $aryA[3];
$queuemetrics_pass = $aryA[4];
$queuemetrics_log_id = $aryA[5];
$queuemetrics_loginout = $aryA[6];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
### display and delete call records that are LIVE but not updated for over 100 minutes
$stmtA = "SELECT status,lead_id,call_time FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dead_delete_string='';
$dead_delete_ct=0;
while ($sthArows > $dead_delete_ct)
{
@aryA = $sthA->fetchrow_array;
$dead_delete_string .= "$dead_delete_ct-$aryA[0]-$aryA[1]-$aryA[2]|";
$dead_delete_ct++;
}
$sthA->finish();
if ($dead_delete_ct > 0)
{
### delete call records that are LIVE but not updated for over 100 minutes
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER');";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged call vac 100-minutes DELETED $affected_rows|$TDSQLdate|LIVE|$dead_delete_string";
&event_logger;
}
### Grab Server values from the database in case they've changed
$stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBmax_vicidial_trunks = $aryA[0];
$DBanswer_transfer_agent = $aryA[1];
$DBSERVER_GMT = $aryA[2];
$DBext_context = $aryA[3];
$max_vicidial_trunks = $DBmax_vicidial_trunks;
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if (length($DBSERVER_GMT) > 0) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBext_context) {$ext_context = $DBext_context;}
}
$sthA->finish();
$event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|";
&event_logger;
&get_time_now;
#@psoutput = `/bin/ps -f --no-headers -A`;
@psoutput = `/bin/ps -o "%p %a" --no-headers -A`;
$running_listen = 0;
$i=0;
foreach (@psoutput)
{
chomp($psoutput[$i]);
@psline = split(/\/usr\/bin\/perl /,$psoutput[$i]);
if ($psline[1] =~ /AST_manager_li/) {$running_listen++;}
$i++;
}
if (!$running_listen)
{
$endless_loop=0;
$one_day_interval=0;
print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n";
}
if($DB){print "checking to see if listener is dead |$running_listen|\n";}
}
$bad_grabber_counter=0;
$stat_count++;
# update debug output
$stmtA = "UPDATE vicidial_campaign_stats_debug SET entry_time='$now_date',adapt_output='$debug_shared_output' where campaign_id='-SHARE-' and server_ip='$VARserver_ip';";
$affected_rows = $dbhA->do($stmtA);
if ($allow_shared_dial > 1)
{
$temp_dead_debug='';
if ($dead_call_ct > 0)
{$temp_dead_debug="DEAD Call Count: $dead_call_ct";}
$stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$shared_dial_camp_override',debug_output='BUILD: $build\n$debug_shared_output$temp_dead_debug',campaign_id='-SHARE-',server_ip='$VARserver_ip';";
$affected_rows = $dbhA->do($stmtA);
}
}
if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";}
$event_string='HANGING UP|';
&event_logger;
$one_day_interval--;
}
$event_string='CLOSING DB CONNECTION|';
&event_logger;
$dbhA->disconnect();
if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";}
exit;
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
{
$secX = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX);
$LOCAL_GMT_OFF = $SERVER_GMT;
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
if ($isdst) {$LOCAL_GMT_OFF++;}
$check_time = ($secX - 86400);
$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600));
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now);
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";}
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$file_date = "$year-$mon-$mday";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959
$FVtarget = ($secX - 5);
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FVtarget);
$Fyear = ($Fyear + 1900);
$Fmon++;
if ($Fmon < 10) {$Fmon = "0$Fmon";}
if ($Fmday < 10) {$Fmday = "0$Fmday";}
if ($Fhour < 10) {$Fhour = "0$Fhour";}
if ($Fmin < 10) {$Fmin = "0$Fmin";}
if ($Fsec < 10) {$Fsec = "0$Fsec";}
$FVtsSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
$BDtarget = ($secX - 10);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
$PDtarget = ($secX - 30);
($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget);
$Pyear = ($Pyear + 1900);
$Pmon++;
if ($Pmon < 10) {$Pmon = "0$Pmon";}
if ($Pmday < 10) {$Pmday = "0$Pmday";}
if ($Phour < 10) {$Phour = "0$Phour";}
if ($Pmin < 10) {$Pmin = "0$Pmin";}
if ($Psec < 10) {$Psec = "0$Psec";}
$PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec";
$halfminSQLdate = "$Pyear-$Pmon-$Pmday $Phour:$Pmin:$Psec";
$XDtarget = ($secX - 120);
($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget);
$Xyear = ($Xyear + 1900);
$Xmon++;
if ($Xmon < 10) {$Xmon = "0$Xmon";}
if ($Xmday < 10) {$Xmday = "0$Xmday";}
if ($Xhour < 10) {$Xhour = "0$Xhour";}
if ($Xmin < 10) {$Xmin = "0$Xmin";}
if ($Xsec < 10) {$Xsec = "0$Xsec";}
$XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec";
$TDtarget = ($secX - 6000);
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDtsSQLdate = "$Tyear$Tmon$Tmday$Thour$Tmin$Tsec";
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
$MCDtarget = ($secX - ($DBvicidial_recording_limit * 60));
($MCsec,$MCmin,$MChour,$MCmday,$MCmon,$MCyear,$MCwday,$MCyday,$MCisdst) = localtime($MCDtarget);
$MCyear = ($MCyear + 1900);
$MCmon++;
if ($MCmon < 10) {$MCmon = "0$MCmon";}
if ($MCmday < 10) {$MCmday = "0$MCmday";}
if ($MChour < 10) {$MChour = "0$MChour";}
if ($MCmin < 10) {$MCmin = "0$MCmin";}
if ($MCsec < 10) {$MCsec = "0$MCsec";}
$MCDtsSQLdate = "$MCyear$MCmon$MCmday$MChour$MCmin$MCsec";
$MCDSQLdate = "$MCyear-$MCmon-$MCmday $MChour:$MCmin:$MCsec";
$RMtarget = ($secX - 21600); # 6 hours ago
($RMsec,$RMmin,$RMhour,$RMmday,$RMmon,$RMyear,$RMwday,$RMyday,$RMisdst) = localtime($RMtarget);
$RMyear = ($RMyear + 1900);
$RMmon++;
if ($RMmon < 10) {$RMmon = "0$RMmon";}
if ($RMmday < 10) {$RMmday = "0$RMmday";}
if ($RMhour < 10) {$RMhour = "0$RMhour";}
if ($RMmin < 10) {$RMmin = "0$RMmin";}
if ($RMsec < 10) {$RMsec = "0$RMsec";}
$RMSQLdate = "$RMyear-$RMmon-$RMmday $RMhour:$RMmin:$RMsec";
}
sub temp_time_dialable_check
{
$SERVER_GMT_OFF=0;
$SERVERsec_diff=0;
$SERVERtemp_time_next = $temp_time_next;
$SERVERtempGMT_now = $SERVERtemp_time_next;
($SXsec,$SXmin,$SXhour,$SXmday,$SXmon,$SXyear,$SXwday,$SXyday,$SXisdst) = localtime($SERVERtemp_time_next);
if ($SXisdst) {$SERVER_GMT_OFF++;}
if ( ($SXisdst > 0) && ($isdst < 1) )
{$SERVERtempGMT_now = ($SERVERtemp_time_next - 3600); $SERVERsec_diff = -3600;}
if ( ($SXisdst < 1) && ($isdst > 0) )
{$SERVERtempGMT_now = ($SERVERtemp_time_next + 3600); $SERVERsec_diff = 3600;}
($SYsec,$SYmin,$SYhour,$SYmday,$SYmon,$SYyear,$SYwday,$SYyday,$SYisdst) = localtime($SERVERtempGMT_now);
$SYyear = ($SYyear + 1900);
$SYmon++;
if ($SYmon < 10) {$SYmon = "0$SYmon";}
if ($SYmday < 10) {$SYmday = "0$SYmday";}
if ($SYsec < 10) {$SYsec = "0$SYsec";}
if ($SYmin < 10) {$SYmin = "0$SYmin";}
if ($SYhour < 10) {$SYhour = "0$SYhour";}
$SCARcalldateNEW[$vle_count] = "$SYyear-$SYmon-$SYmday $SYhour:$SYmin:$SYsec";
if ($DBX > 0) {print " SCAR debug Server time: |$SERVERtempGMT_now|$SXisdst|$isdst|$SERVERsec_diff|\n";}
$SCARzone_diff = (($SERVER_GMT + $SERVER_GMT_OFF) - $temp_SCAR_gmt_offset);
$SCARzone=0;
if ($SCARzone_diff != 0)
{$SCARzone = (3600 * $SCARzone_diff);}
$LOCALnow_date_epoch = ($now_date_epoch + $SCARzone);
if ($DBX > 0) {print " SCAR debug Local time: |$SCARzone_diff (($SERVER_GMT + $SERVER_GMT_OFF) - $temp_SCAR_gmt_offset)|$LOCALnow_date_epoch ($now_date_epoch + $SCARzone)|\n";}
($TNsec,$TNmin,$TNhour,$TNmday,$TNmon,$TNyear,$TNwday,$TNyday,$TNisdst) = localtime($LOCALnow_date_epoch);
$LOCALsec_diff=0;
$LOCALtemp_time_next = ($temp_time_next + $SCARzone);
($TXsec,$TXmin,$TXhour,$TXmday,$TXmon,$TXyear,$TXwday,$TXyday,$TXisdst) = localtime($LOCALtemp_time_next);
if ( ($TXisdst > 0) && ($TNisdst < 1) )
{$LOCALtempGMT_now = ($LOCALtemp_time_next - 3600); $LOCALsec_diff = -3600;}
if ( ($TXisdst < 1) && ($TNisdst > 0) )
{$LOCALtempGMT_now = ($LOCALtemp_time_next + 3600); $LOCALsec_diff = 3600;}
$tempGMT_now = ($LOCALtemp_time_next + $LOCALsec_diff);
if ($DBX > 0) {print " SCAR debug time: |$TXisdst|$TNisdst|$LOCALtemp_time_next|$LOCALsec_diff|$tempGMT_now|\n";}
($TYsec,$TYmin,$TYhour,$TYmday,$TYmon,$TYyear,$TYwday,$TYyday,$TYisdst) = localtime($tempGMT_now);
$TYyear = ($TYyear + 1900);
$TYmon++;
if ($TYmon < 10) {$TYmon = "0$TYmon";}
if ($TYmday < 10) {$TYmday = "0$TYmday";}
if ($TYsec < 10) {$TYsec = "0$TYsec";}
if ($TYmin < 10) {$TYmin = "0$TYmin";}
$SCARhour = "$TYhour$TYmin"; $SCARhour = ($SCARhour + 0);
if ($TYhour < 10) {$TYhour = "0$TYhour";}
$SCARcalldateNEWlocal[$vle_count] = "$TYyear-$TYmon-$TYmday $TYhour:$TYmin:$TYsec";
$SCARdate = "$TYyear-$TYmon-$TYmday";
$ct_default_start='2400';
$ct_default_stop='2400';
$ct_state_call_times='';
$ct_holidays='';
$ct_day_start='2400';
$ct_day_stop='2400';
$TY_timeSQL=',2400,2400';
if ($TYwday eq '0') {$TY_timeSQL = ',ct_sunday_start,ct_sunday_stop';}
if ($TYwday eq '1') {$TY_timeSQL = ',ct_monday_start,ct_monday_stop';}
if ($TYwday eq '2') {$TY_timeSQL = ',ct_tuesday_start,ct_tuesday_stop';}
if ($TYwday eq '3') {$TY_timeSQL = ',ct_wednesday_start,ct_wednesday_stop';}
if ($TYwday eq '4') {$TY_timeSQL = ',ct_thursday_start,ct_thursday_stop';}
if ($TYwday eq '5') {$TY_timeSQL = ',ct_friday_start,ct_friday_stop';}
if ($TYwday eq '6') {$TY_timeSQL = ',ct_saturday_start,ct_saturday_stop';}
### Grab Call Time values from the database
$stmtA="SELECT ct_default_start,ct_default_stop,ct_state_call_times,ct_holidays $TY_timeSQL FROM vicidial_call_times where call_time_id='$SCARcall_time_value';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$ct_default_start = $aryA[0];
$ct_default_stop = $aryA[1];
$ct_state_call_times = $aryA[2];
$ct_holidays = $aryA[3];
$ct_day_start = $aryA[4];
$ct_day_stop = $aryA[5];
}
$sthA->finish();
if ($DBX > 0) {print " SCAR call time debug: $sthArows|$stmtA|$SCARcall_time_value|$ct_default_start|$ct_default_stop|$ct_state_call_times|$ct_holidays|$ct_day_start|$ct_day_stop($TYwday)|\n";}
### Check for outbound holidays ###
$holiday_id = ''; $holidy_applied=0;
if (length($ct_holidays) > 2)
{
$ct_holidaysSQL = $ct_holidays;
$ct_holidaysSQL =~ s/\|/','/gi;
$ct_holidaysSQL = "'".$ct_holidaysSQL."'";
$stmtA="SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($ct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$SCARdate' order by holiday_id;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$holiday_id = $aryA[0];
$holiday_date = $aryA[1];
$holiday_name = $aryA[2];
if ( ($ct_default_start < $aryA[3]) && ($ct_default_stop > 0) ) {$ct_default_start = $aryA[3]; $holidy_applied++;}
if ( ($ct_default_stop > $aryA[4]) && ($ct_default_stop > 0) ) {$ct_default_stop = $aryA[4]; $holidy_applied++;}
if ( ($ct_day_start < $aryA[3]) && ($ct_day_start > 0) ) {$ct_day_start = $aryA[3]; $holidy_applied++;}
if ( ($ct_day_stop > $aryA[4]) && ($ct_day_stop > 0) ) {$ct_day_stop = $aryA[4]; $holidy_applied++;}
}
$sthA->finish();
if ($DBX > 0) {print " SCAR call time holiday debug: $sthArows|$stmtA|$ct_default_start|$ct_default_stop|$ct_state_call_times|$ct_day_start|$ct_day_stop|\n";}
}
### BEGIN gather state call times, if configured
if ( (length($ct_state_call_times) > 2) && (length($temp_SCAR_state) > 0) )
{
$state_ct_match=0;
$b=0;
@temp_state_rules = split( /\|/,$ct_state_call_times);
if ($DBX > 0) {print " SCAR state call time count debug: -$ct_state_call_times-|$temp_SCAR_state|\n";}
foreach(@temp_state_rules)
{
if (length($temp_state_rules[$b]) > 1)
{
$sct_default_start='2400';
$sct_default_stop='2400';
$sct_state_call_times='';
$sct_holidays='';
$sct_day_start='2400';
$sct_day_stop='2400';
$TY_StimeSQL=',2400,2400';
if ($TYwday eq '0') {$TY_StimeSQL = ',sct_sunday_start,sct_sunday_stop';}
if ($TYwday eq '1') {$TY_StimeSQL = ',sct_monday_start,sct_monday_stop';}
if ($TYwday eq '2') {$TY_StimeSQL = ',sct_tuesday_start,sct_tuesday_stop';}
if ($TYwday eq '3') {$TY_StimeSQL = ',sct_wednesday_start,sct_wednesday_stop';}
if ($TYwday eq '4') {$TY_StimeSQL = ',sct_thursday_start,sct_thursday_stop';}
if ($TYwday eq '5') {$TY_StimeSQL = ',sct_friday_start,sct_friday_stop';}
if ($TYwday eq '6') {$TY_StimeSQL = ',sct_saturday_start,sct_saturday_stop';}
$stmtA="SELECT sct_default_start,sct_default_stop,ct_holidays $TY_StimeSQL from vicidial_state_call_times where state_call_time_id='$temp_state_rules[$b]' and state_call_time_state='$temp_SCAR_state';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$sct_default_start = $aryA[0];
$sct_default_stop = $aryA[1];
$sct_holidays = $aryA[2];
$sct_day_start = $aryA[3];
$sct_day_stop = $aryA[4];
$state_ct_match++;
}
$sthA->finish();
if ($DBX > 0) {print " SCAR state call time debug: $sthArows|$stmtA|$state_ct_match|$temp_state_rules[$b]|$temp_SCAR_state|$sct_default_start|$sct_default_stop|$sct_holidays|$sct_day_start|$sct_day_stop|\n";}
if (length($sct_holidays) > 2)
{
$sholidy_applied=0;
$sct_holidaysSQL = $sct_holidays;
$sct_holidaysSQL =~ s/\|/','/gi;
$sct_holidaysSQL = "'".$sct_holidaysSQL."'";
$stmtA="SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($sct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$SCARdate' order by holiday_id;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$holiday_id = $aryA[0];
$holiday_date = $aryA[1];
$holiday_name = $aryA[2];
if ( ($sct_default_start < $aryA[3]) && ($sct_default_stop > 0) ) {$sct_default_start = $aryA[3]; $sholidy_applied++;}
if ( ($sct_default_stop > $aryA[4]) && ($sct_default_stop > 0) ) {$sct_default_stop = $aryA[4]; $sholidy_applied++;}
if ( ($sct_day_start < $aryA[3]) && ($sct_day_start > 0) ) {$sct_day_start = $aryA[3]; $sholidy_applied++;}
if ( ($sct_day_stop > $aryA[4]) && ($sct_day_stop > 0) ) {$sct_day_stop = $aryA[4]; $sholidy_applied++;}
}
$sthA->finish();
if ($DBX > 0) {print " SCAR state call time holiday debug: $sthArows|$stmtA|$sct_default_start|$sct_default_stop|$sct_state_call_times|$sct_day_start|$sct_day_stop|\n";}
}
if ( ($sholidy_applied < 1) && ($holidy_applied > 0) )
{
if ( ($sct_default_start < $ct_default_start) && ($sct_default_stop > 0) ) {$sct_default_start = $ct_default_start;}
if ( ($sct_default_stop > $ct_default_stop) && ($sct_default_stop > 0) ) {$sct_default_stop = $ct_default_stop;}
if ( ($sct_day_start < $ct_default_start) && ($sct_day_start > 0) ) {$sct_day_start = $ct_default_start;}
if ( ($sct_day_stop > $ct_default_stop) && ($sct_day_stop > 0) ) {$sct_day_stop = $ct_default_stop;}
}
}
$b++;
}
}
### END gather state call times, if configured
if ($state_ct_match > 0)
{
# STATE RULES
if (($sct_day_start == 0) && ($sct_day_stop == 0))
{
if ( ($SCARhour >= $sct_default_start) && ($SCARhour < $sct_default_stop) )
{$temp_time_dialable=1;}
}
else
{
if ( ($SCARhour >= $sct_day_start) && ($SCARhour < $sct_day_stop) )
{$temp_time_dialable=1;}
}
}
else
{
#NO STATE RULES
if ( ($ct_day_start == 0) and ($ct_day_stop == 0) )
{
if ( ($SCARhour >= $ct_default_start) and ($SCARhour < $ct_default_stop) )
{$temp_time_dialable=1;}
}
else
{
if ( ($SCARhour >= $ct_day_start) and ($SCARhour < $ct_day_stop) )
{$temp_time_dialable=1;}
}
}
if ($DBX > 0) {print " SCAR dialable debug: $temp_time_dialable|$state_ct_match|$SCARhour|$sct_default_start|$sct_default_stop|$sct_day_start|$sct_day_stop|$ct_default_start|$ct_default_stop|$ct_day_start|$ct_day_stop|$SCARcalldateNEWlocal[$vle_count]|$SCARdate\n";}
}
sub check_24hour_call_count
{
$passed_24hour_call_count=0;
$limit_scopeSQL='';
if ($VD_call_limit_24hour_scope =~ /CAMPAIGN_LISTS/)
{
$limit_scopeCAMP='';
$stmtY = "SELECT list_id FROM vicidial_lists where campaign_id='$CLcampaign_id';";
$sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr;
$sthY->execute or die "executing: $stmtY", $dbhA->errstr;
$sthYrows=$sthY->rows;
$rec_campLISTS=0;
while ($sthYrows > $rec_campLISTS)
{
@aryY = $sthY->fetchrow_array;
$limit_scopeCAMP .= "'$aryY[0]',";
$rec_campLISTS++;
}
if (length($limit_scopeCAMP) < 2) {$limit_scopeCAMP="'1'";}
else {chop($limit_scopeCAMP);}
$limit_scopeSQL = "and list_id IN($limit_scopeCAMP)";
}
if ($VD_call_limit_24hour_method =~ /PHONE_NUMBER/)
{
$stmtA="SELECT count(*) FROM vicidial_lead_24hour_calls where phone_number='$temp_24hour_phone' and phone_code='$temp_24hour_phone_code' and (call_date >= NOW() - INTERVAL 1 DAY) $limit_scopeSQL;";
}
else
{
$stmtA="SELECT count(*) FROM vicidial_lead_24hour_calls where lead_id='$CLlead_id' and (call_date >= NOW() - INTERVAL 1 DAY) $limit_scopeSQL;";
}
if ($DB) {print " Doing 24-Hour Call Count Check: $CLlead_id|$temp_24hour_phone_code|$temp_24hour_phone|$temp_24hour_state|$temp_24hour_postal_code - $VD_call_limit_24hour_method|$VD_call_limit_24hour_scope|$VD_call_limit_24hour\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$TFhourCOUNT=0;
$TFhourSTATE='';
$TFhourCOUNTRY='';
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$TFhourCOUNT = ($TFhourCOUNT + $aryA[0]);
}
$sthA->finish();
$TEMPcall_limit_24hour = $VD_call_limit_24hour;
if ($DBX) {print " 24-Hour Call Limit Count DEBUG: $TFhourCOUNT|$stmtA|\n";}
if ( ($VD_call_limit_24hour_override !~ /^DISABLED$/) && (length($VD_call_limit_24hour_override) > 0) )
{
$TFH_areacode = substr($temp_24hour_phone, 0, 3);
$stmtY = "SELECT state,country FROM vicidial_phone_codes where country_code='$temp_24hour_phone_code' and areacode='$TFH_areacode';";
$sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr;
$sthY->execute or die "executing: $stmtY", $dbhA->errstr;
$sthYrows=$sthY->rows;
if ($sthYrows > 0)
{
@aryY = $sthY->fetchrow_array;
$TFhourSTATE = $aryY[0];
$TFhourCOUNTRY = $aryY[1];
}
$sthA->finish();
$TEMP_TFhour_OR_entry='';
$TFH_OR_method='state_areacode';
$TFH_OR_postcode_field_match=0;
$TFH_OR_state_field_match=0;
$TFH_OR_postcode_state='';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$VD_call_limit_24hour_override';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$TEMP_TFhour_OR_entry = $aryA[0];
}
$sthA->finish();
if (length($TEMP_TFhour_OR_entry) > 2)
{
@container_lines = split(/\n/,$TEMP_TFhour_OR_entry);
$c=0;
foreach(@container_lines)
{
$container_lines[$c] =~ s/;.*|\r|\t//gi;
$container_lines[$c] =~ s/ => |=> | =>/=>/gi;
if (length($container_lines[$c]) > 3)
{
# define core settings
if ($container_lines[$c] =~ /^method/i)
{
#$container_lines[$c] =~ s/method=>//gi;
$TFH_OR_method = $container_lines[$c];
if ( ($TFH_OR_method =~ /state$/) && ($TFhourSTATE ne $temp_24hour_state) )
{
$TFH_OR_state_field_match=1;
}
if ( ($TFH_OR_method =~ /postcode/) && (length($temp_24hour_postal_code) > 0) )
{
if ($TFhourCOUNTRY == 'USA')
{
$temp_24hour_postal_code =~ s/\D//gi;
$temp_24hour_postal_code = substr($temp_24hour_postal_code,0,5);
}
if ($TFhourCOUNTRY == 'CAN')
{
$temp_24hour_postal_code =~ s/[^a-zA-Z0-9]//gi;
$temp_24hour_postal_code = substr($temp_24hour_postal_code,0,6);
}
$stmtA = "SELECT state FROM vicidial_postal_codes where postal_code='$temp_24hour_postal_code';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($DBX) {print "$sthArows|$stmtA\n";}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$TFH_OR_postcode_state = $aryA[0];
$TFH_OR_postcode_field_match=1;
}
$sthA->finish();
}
}
else
{
if ($container_lines[$c] =~ /^state/i)
{
$container_lines[$c] =~ s/state=>//gi; # USA,GA,4
@TEMP_state_ARY = split(/,/,$container_lines[$c]);
if ($TFhourCOUNTRY eq $TEMP_state_ARY[0])
{
$TEMP_state_ARY[2] =~ s/\D//gi;
if ( ($TFhourSTATE eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) )
{
if ($DB) {print " 24-Hour Call Count State Override Triggered: $TEMPcall_limit_24hour|$container_lines[$c]\n";}
$TEMPcall_limit_24hour = $TEMP_state_ARY[2];
}
if ( ($TFH_OR_postcode_state eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) && ($TFH_OR_postcode_field_match > 0) )
{
if ($DBX) {print " 24-Hour Call Count State Override Match(postcode $TFH_OR_postcode_state): $TEMPcall_limit_24hour|$container_lines[$c]\n";}
if ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)
{
if ($DBX) {print " POSTCODE field override of override triggered: ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)\n";}
$TEMPcall_limit_24hour = $TEMP_state_ARY[2];
}
}
if ( ($temp_24hour_state eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) && ($TFH_OR_state_field_match > 0) )
{
if ($DBX) {print " 24-Hour Call Count State Override Match(state $temp_24hour_state): $TEMPcall_limit_24hour|$container_lines[$c]\n";}
if ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)
{
if ($DBX) {print " STATE field override of override triggered: ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)\n";}
$TEMPcall_limit_24hour = $TEMP_state_ARY[2];
}
}
}
}
}
}
if ($DBX) {print " 24-Hour Call Count State Override DEBUG: |$container_lines[$c]|\n";}
$c++;
}
}
}
if ( ($TFhourCOUNT > 0) && ($TFhourCOUNT >= $TEMPcall_limit_24hour) )
{
$TFHCCLlead=1;
$TFHCCL++;
$passed_24hour_call_count=0;
if ($DBX) {print "Flagging 24-Hour Call Limit lead: $CLlead_id ($TFhourCOUNT >= $TEMPcall_limit_24hour) $passed_24hour_call_count\n";}
}
else
{
$passed_24hour_call_count=1;
if ($DBX) {print " 24-Hour Call Limit check passed: $CLlead_id ($TFhourCOUNT < $TEMPcall_limit_24hour) $passed_24hour_call_count\n";}
}
}
sub event_logger
{
if ($DB) {print "$now_date|$event_string|\n";}
if ($SYSLOG)
{
### open the log file for writing ###
open(Lout, ">>$VDADLOGfile")
|| die "Can't open $VDADLOGfile: $!\n";
print Lout "$now_date|$event_string|\n";
close(Lout);
}
$event_string='';
}
sub jam_event_logger
{
if ($DB) {print "$now_date|$jam_string|\n";}
if ($useJAMdebugFILE)
{
### open the log file for writing ###
open(Jout, ">>$JAMdebugFILE")
|| die "Can't open $JAMdebugFILE: $!\n";
print Jout "$now_date|$jam_string|\n";
close(Jout);
}
$jam_string='';
}
sub aad_output
{
if ($SYSLOG > 0)
{
### open the log file for writing ###
open(Aout, ">>$AADLOGfile") || die "Can't open $AADLOGfile: $!\n";
print Aout "$now_date|$script|$aad_string\n";
close(Aout);
}
$aad_string='';
}
# subroutine to parse the asterisk version
# and return a hash with the various part
sub parse_asterisk_version
{
# grab the arguments
my $ast_ver_str = $_[0];
# get everything after the - and put it in $ast_ver_postfix
my @hyphen_parts = split( /-/ , $ast_ver_str );
my $ast_ver_postfix = $hyphen_parts[1];
# now split everything before the - up by the .
my @dot_parts = split( /\./ , $hyphen_parts[0] );
my %ast_ver_hash;
if ( $dot_parts[0] <= 1 )
{
%ast_ver_hash = (
"major" => $dot_parts[0],
"minor" => $dot_parts[1],
"build" => $dot_parts[2],
"revision" => $dot_parts[3],
"postfix" => $ast_ver_postfix
);
}
# digium dropped the 1 from asterisk 10 but we still need it
if ( $dot_parts[0] > 1 )
{
%ast_ver_hash = (
"major" => 1,
"minor" => $dot_parts[0],
"build" => $dot_parts[1],
"revision" => $dot_parts[2],
"postfix" => $ast_ver_postfix
);
}
return ( %ast_ver_hash );
}
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