1195 lines
48 KiB
PHP
1195 lines
48 KiB
PHP
<?php
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# AST_quality_control_report.php
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Report for QC activity within VICIdial
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#
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# changes:
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# 210306-1556 - First Build
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# 210827-1818 - Fix for security issue
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# 220302-0927 - Added allow_web_debug system setting
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#
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$admin_version = '2.14-3';
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$build = '220302-0927';
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["query_time"])) {$query_time=$_GET["query_time"];}
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elseif (isset($_POST["query_time"])) {$query_time=$_POST["query_time"];}
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if (isset($_GET["end_time"])) {$end_time=$_GET["end_time"];}
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elseif (isset($_POST["end_time"])) {$end_time=$_POST["end_time"];}
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if (isset($_GET["qc_finish_start_date"])) {$qc_finish_start_date=$_GET["qc_finish_start_date"];}
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elseif (isset($_POST["qc_finish_start_date"])) {$qc_finish_start_date=$_POST["qc_finish_start_date"];}
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if (isset($_GET["qc_finish_end_date"])) {$qc_finish_end_date=$_GET["qc_finish_end_date"];}
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elseif (isset($_POST["qc_finish_end_date"])) {$qc_finish_end_date=$_POST["qc_finish_end_date"];}
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if (isset($_GET["qc_finish_start_time"])) {$qc_finish_start_time=$_GET["qc_finish_start_time"];}
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elseif (isset($_POST["qc_finish_start_time"])) {$qc_finish_start_time=$_POST["qc_finish_start_time"];}
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if (isset($_GET["qc_finish_end_time"])) {$qc_finish_end_time=$_GET["qc_finish_end_time"];}
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elseif (isset($_POST["qc_finish_end_time"])) {$qc_finish_end_time=$_POST["qc_finish_end_time"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["users"])) {$users=$_GET["users"];}
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elseif (isset($_POST["users"])) {$users=$_POST["users"];}
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if (isset($_GET["user_groups"])) {$user_groups=$_GET["user_groups"];}
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elseif (isset($_POST["user_groups"])) {$user_groups=$_POST["user_groups"];}
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if (isset($_GET["QCusers"])) {$QCusers=$_GET["QCusers"];}
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elseif (isset($_POST["QCusers"])) {$QCusers=$_POST["QCusers"];}
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if (isset($_GET["QCuser_groups"])) {$QCuser_groups=$_GET["QCuser_groups"];}
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elseif (isset($_POST["QCuser_groups"])) {$QCuser_groups=$_POST["QCuser_groups"];}
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if (isset($_GET["QCstatuses"])) {$QCstatuses=$_GET["QCstatuses"];}
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elseif (isset($_POST["QCstatuses"])) {$QCstatuses=$_POST["QCstatuses"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["show_percentages"])) {$show_percentages=$_GET["show_percentages"];}
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elseif (isset($_POST["show_percentages"])) {$show_percentages=$_POST["show_percentages"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group) || !is_array($group)) {$group = array();}
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if (!isset($users) || !is_array($users)) {$users = array();}
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if (!isset($user_groups) || !is_array($user_groups)) {$user_groups = array();}
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if (!isset($QCusers) || !is_array($QCusers)) {$QCusers = array();}
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if (!isset($QCstatuses) || !is_array($QCstatuses)) {$QCstatuses = array();}
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if (!isset($QCuser_groups) || !is_array($QCuser_groups)) {$QCuser_groups = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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if (!isset($query_time)) {$query_time = "00:00:00";}
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if (!isset($end_time)) {$end_time = "23:59:59";}
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#if (!isset($qc_finish_start_date)) {$qc_finish_start_date = $NOW_DATE;}
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#if (!isset($qc_finish_end_date)) {$qc_finish_end_date = $NOW_DATE;}
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#if (!isset($qc_finish_start_time)) {$qc_finish_start_time = "00:00:00";}
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#if (!isset($qc_finish_end_time)) {$qc_finish_end_time = "23:59:59";}
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$all_QC_statuses=array("CLAIMED", "FINISHED");
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$QC_statuses_to_print=count($all_QC_statuses);
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$report_name = 'Quality Control Report';
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$db_source = 'M';
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$report_display_type="HTML";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format,qc_features_active,log_recording_access,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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$SSqc_features_active = $row[7];
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$log_recording_access = $row[8];
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$SSallow_web_debug = $row[9];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$query_date = preg_replace('/[^-0-9]/','',$query_date);
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$end_date = preg_replace('/[^-0-9]/','',$end_date);
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$query_time=preg_replace("/[^0-9\:]/", "", $query_time);
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$end_time=preg_replace("/[^0-9\:]/", "", $end_time);
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$qc_finish_start_date = preg_replace('/[^-0-9]/','',$qc_finish_start_date);
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$qc_finish_end_date = preg_replace('/[^-0-9]/','',$qc_finish_end_date);
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$qc_finish_start_time=preg_replace("/[^0-9\:]/", "", $qc_finish_start_time);
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$qc_finish_end_time=preg_replace("/[^0-9\:]/", "", $qc_finish_end_time);
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$DB = preg_replace('/[^0-9]/','',$DB);
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$SUBMIT=preg_replace('/[^-_0-9\p{L}]/u','',$SUBMIT);
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$show_percentages=preg_replace('/[^-_0-9\p{L}]/u','',$show_percentages);
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$file_download = preg_replace('/[^0-9]/','',$file_download);
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$search_archived_data=preg_replace('/[^-_0-9\p{L}]/u','',$search_archived_data);
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# Variables filtered further down in the code
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# $group
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# $users
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# $user_groups
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# $QCusers
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# $QCstatuses
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# $QCuser_groups
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("quality_control_queue", "quality_control_checkpoint_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$quality_control_queue_table=use_archive_table("quality_control_queue");
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$quality_control_checkpoint_log_table=use_archive_table("quality_control_checkpoint_log");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$quality_control_queue_table="quality_control_queue";
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$quality_control_checkpoint_log_table="quality_control_checkpoint_log";
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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$stmt="SELECT selected_language,qc_enabled from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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$qc_auth = $row[1];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$i=0;
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$campaign_string='|';
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$campaigns_ct = count($group);
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while($i < $campaigns_ct)
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{
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$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
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$campaign_string .= "$group[$i]|";
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$i++;
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}
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$i=0;
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$users_string='|';
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$users_ct = count($users);
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while($i < $users_ct)
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{
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$users[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $users[$i]);
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$users_string .= "$users[$i]|";
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$i++;
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}
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$i=0;
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$QCusers_string='|';
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$QCusers_ct = count($QCusers);
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while($i < $QCusers_ct)
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{
|
|
$QCusers[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $QCusers[$i]);
|
|
$QCusers_string .= "$QCusers[$i]|";
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$QCstatuses_string='|';
|
|
$QCstatuses_ct = count($QCstatuses);
|
|
while($i < $QCstatuses_ct)
|
|
{
|
|
$QCstatuses[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $QCstatuses[$i]);
|
|
$QCstatuses_string .= "$QCstatuses[$i]|";
|
|
$i++;
|
|
}
|
|
|
|
$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$campaigns_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$groups=array();
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] =$row[0];
|
|
if (preg_match('/\-ALL/',$group_string) )
|
|
{$group[$i] = $groups[$i];}
|
|
$i++;
|
|
}
|
|
#for ($i=0; $i<count($user_group); $i++)
|
|
# {
|
|
# if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
|
|
# }
|
|
|
|
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$user_groups_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$allowed_user_groups=array();
|
|
while ($i < $user_groups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$allowed_user_groups[$i] =$row[0];
|
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
$stmt="SELECT user, full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$user_list=array();
|
|
$user_names=array();
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user_list[$i]=$row[0];
|
|
$user_names[$i]=$row[1];
|
|
if ($all_users) {$user_list[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
|
|
$stmt="SELECT user, full_name from vicidial_users where qc_enabled>0 $LOGadmin_viewable_groupsSQL order by user";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$QCusers_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$QCuser_list=array();
|
|
$QCuser_names=array();
|
|
while ($i < $QCusers_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$QCuser_list[$i]=$row[0];
|
|
$QCuser_names[$i]=$row[1];
|
|
if ($all_users) {$QCuser_list[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
/*
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $user_group[$i]);
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{
|
|
$i=0;
|
|
$user_group_SQL = "";
|
|
$user_groupQS = "";
|
|
$user_groups_ct = count($allowed_user_groups);
|
|
while($i < $user_groups_ct)
|
|
{
|
|
# $user_group_string .= "$user_groups[$i]|";
|
|
$user_group_SQL .= "'$allowed_user_groups[$i]',";
|
|
$user_groupQS .= "&user_group[]=$allowed_user_groups[$i]";
|
|
$i++;
|
|
}
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_agent_log_SQL = "and ".$quality_control_queue_table.".user_group IN($user_group_SQL)";
|
|
$user_group_SQL = "and vicidial_users.user_group IN($user_group_SQL)";
|
|
}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_agent_log_SQL = "and ".$quality_control_queue_table.".user_group IN($user_group_SQL)";
|
|
$user_group_SQL = "and vicidial_users.user_group IN($user_group_SQL)";
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$QCuser_group_string='|';
|
|
$QCuser_group_ct = count($QCuser_group);
|
|
while($i < $QCuser_group_ct)
|
|
{
|
|
$QCuser_group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $QCuser_group[$i]);
|
|
$QCuser_group_string .= "$QCuser_group[$i]|";
|
|
$QCuser_group_SQL .= "'$QCuser_group[$i]',";
|
|
$QCuser_groupQS .= "&QCuser_group[]=$QCuser_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$QCuser_group_string) ) or ($QCuser_group_ct < 1) )
|
|
{
|
|
$i=0;
|
|
$QCuser_group_SQL = "";
|
|
$QCuser_groupQS = "";
|
|
$QCuser_groups_ct = count($allowed_user_groups);
|
|
while($i < $QCuser_groups_ct)
|
|
{
|
|
# $QCuser_group_string .= "$QCuser_groups[$i]|";
|
|
$QCuser_group_SQL .= "'$allowed_user_groups[$i]',";
|
|
$QCuser_groupQS .= "&QCuser_group[]=$allowed_QCuser_groups[$i]";
|
|
$i++;
|
|
}
|
|
$QCuser_group_SQL = preg_replace('/,$/i', '',$QCuser_group_SQL);
|
|
$QCuser_group_agent_log_SQL = "and ".$quality_control_queue_table.".user_group IN($QCuser_group_SQL)";
|
|
$QCuser_group_SQL = "and vicidial_users.user_group IN($QCuser_group_SQL)";
|
|
}
|
|
else
|
|
{
|
|
$QCuser_group_SQL = preg_replace('/,$/i', '',$QCuser_group_SQL);
|
|
$QCuser_group_agent_log_SQL = "and ".$quality_control_queue_table.".user_group IN($QCuser_group_SQL)";
|
|
$QCuser_group_SQL = "and vicidial_users.user_group IN($QCuser_group_SQL)";
|
|
}
|
|
*/
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL = "and ".$quality_control_queue_table.".campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$user_string='|';
|
|
$user_ct = count($users);
|
|
while($i < $user_ct)
|
|
{
|
|
$users[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $users[$i]);
|
|
$user_string .= "$users[$i]|";
|
|
$user_SQL .= "'$users[$i]',";
|
|
$userQS .= "&users[]=$users[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_string) ) or ($user_ct < 1) )
|
|
{$user_SQL = "";}
|
|
else
|
|
{
|
|
$user_SQL = preg_replace('/,$/i', '',$user_SQL);
|
|
$user_QC_log_SQL = "and ".$quality_control_queue_table.".user IN($user_SQL)";
|
|
$user_SQL = "and vicidial_users.user IN($user_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$QCuser_string='|';
|
|
$QCuser_ct = count($QCusers);
|
|
while($i < $QCuser_ct)
|
|
{
|
|
$QCusers[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $QCusers[$i]);
|
|
$QCuser_string .= "$QCusers[$i]|";
|
|
$QCuser_SQL .= "'$QCusers[$i]',";
|
|
$QCuserQS .= "&QCusers[]=$QCusers[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$QCuser_string) ) or ($QCuser_ct < 1) )
|
|
{$QCuser_SQL = "";}
|
|
else
|
|
{
|
|
$QCuser_SQL = preg_replace('/,$/i', '',$QCuser_SQL);
|
|
$QCuser_QC_log_SQL = "and ".$quality_control_queue_table.".user IN($QCuser_SQL)";
|
|
$QCuser_SQL = "and vicidial_users.user IN($QCuser_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$QCstatus_string='|';
|
|
$QCstatus_ct = count($QCstatuses);
|
|
while($i < $QCstatus_ct)
|
|
{
|
|
$QCstatuses[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $QCstatuses[$i]);
|
|
$QCstatus_string .= "$QCstatuses[$i]|";
|
|
$QCstatus_SQL .= "'$QCstatuses[$i]',";
|
|
$QCstatusQS .= "&QCstatuses[]=$QCstatuses[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$QCstatus_string) ) or ($QCstatus_ct < 1) )
|
|
{$QCstatus_SQL = "";}
|
|
else
|
|
{
|
|
$QCstatus_SQL = preg_replace('/,$/i', '',$QCstatus_SQL);
|
|
$QCstatus_QC_log_SQL = "and ".$quality_control_queue_table.".qc_status IN($QCstatus_SQL)";
|
|
$QCstatus_SQL = "and vicidial_status.status IN($QCstatus_SQL)";
|
|
}
|
|
|
|
|
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&query_time=$query_time&end_time=$end_time&qc_finish_start_date=$qc_finish_start_date&qc_finish_end_date=$qc_finish_end_date&qc_finish_start_time=$qc_finish_start_time&qc_finish_end_time=$qc_finish_end_time$groupQS$user_groupQS$userQS$QCuserQS$QCstatusQS&DB=$DB&search_archived_data=$search_archived_data&show_percentages=$show_percentages&file_download=1&SUBMIT=SUBMIT";
|
|
|
|
require("screen_colors.php");
|
|
|
|
$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function GoToRecordingTimestamp(qc_log_id, timestamp, recording_id, lead_id)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" var timestamp_sec=hmsToSecondsOnly(timestamp);\n";
|
|
# $HTML_text.=" alert(timestamp_sec); return false;\n";
|
|
$HTML_text.=" var recording_object_ID=\"QC_recording_id_\"+qc_log_id;\n";
|
|
$HTML_text.=" document.getElementById(recording_object_ID).currentTime=timestamp_sec;\n";
|
|
$HTML_text.=" document.getElementById(recording_object_ID).play();\n";
|
|
# $HTML_text.=" LogAudioRecordingAccess($log_recording_access, recording_id, lead_id, recording_object_ID);\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="function hmsToSecondsOnly(str) {\n";
|
|
$HTML_text.=" var p = str.split(':'),\n";
|
|
$HTML_text.=" s = 0, m = 1;\n";
|
|
$HTML_text.="\n";
|
|
$HTML_text.=" while (p.length > 0) {\n";
|
|
$HTML_text.=" s += m * parseInt(p.pop(), 10);\n";
|
|
$HTML_text.=" m *= 60;\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="\n";
|
|
$HTML_text.=" return s;\n";
|
|
$HTML_text.="}\n";
|
|
|
|
$HTML_text.="function LogAudioRecordingAccess(log_active, recording_id, lead_id, recording_object_ID)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" if (log_active)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" var xmlhttp=false;\n";
|
|
$HTML_text.=" try {\n";
|
|
$HTML_text.=" xmlhttp = new ActiveXObject(\"Msxml2.XMLHTTP\");\n";
|
|
$HTML_text.=" } catch (e) {\n";
|
|
$HTML_text.=" try {\n";
|
|
$HTML_text.=" xmlhttp = new ActiveXObject(\"Microsoft.XMLHTTP\");\n";
|
|
$HTML_text.=" } catch (E) {\n";
|
|
$HTML_text.=" xmlhttp = false;\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" if (!xmlhttp && typeof XMLHttpRequest!='undefined') {\n";
|
|
$HTML_text.=" xmlhttp = new XMLHttpRequest();\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" if (xmlhttp) { \n";
|
|
$HTML_text.=" var log_query = \"&no_redirect=1&recording_id=\"+recording_id+\"&lead_id=\"+lead_id;\n";
|
|
# $HTML_text.=" alert(log_query);\n";
|
|
$HTML_text.=" xmlhttp.open('POST', 'recording_log_redirect.php'); \n";
|
|
$HTML_text.=" xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');\n";
|
|
$HTML_text.=" xmlhttp.send(log_query); \n";
|
|
$HTML_text.=" xmlhttp.onreadystatechange = function() { \n";
|
|
$HTML_text.=" if (xmlhttp.readyState == 4 && xmlhttp.status == 200) {\n";
|
|
$HTML_text.=" var response = xmlhttp.responseText;\n";
|
|
$HTML_text.=" if (response!=\"OK\")\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" document.getElementById(recording_object_ID).pause();\n";
|
|
$HTML_text.=" alert(response);\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" delete xmlhttp;\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" }\n";
|
|
# $HTML_text.=" document.getElementById(recording_object_ID).play();\n";
|
|
$HTML_text.=" }\n";
|
|
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
$HTML_head.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$short_header=1;
|
|
|
|
# require("admin_header.php");
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
$HTML_text.="<b>"._QXZ("$report_name")."</b> ".$NWB."quality_control_report".$NWE."\n";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=5 border='0' BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP nowrap> "._QXZ("Call dates").":<BR>";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=query_time SIZE=10 MAXLENGTH=10 VALUE=\"$query_time\">";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=end_time SIZE=10 MAXLENGTH=10 VALUE=\"$end_time\">";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string) && !preg_match('/\-\-ALL\-\-/',$group_string)) {$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
/*
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$allowed_user_groups[$o]\|/i",$user_group_string)) {$HTML_text.="<option selected value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
*/
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("Users").": <BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=users[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$users_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
$o=0;
|
|
while ($users_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_list[$o]\|/i",$users_string) && !preg_match('/\-\-ALL\-\-/',$users_string)) {$HTML_text.="<option selected value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP ROWSPAN=2> ";
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT><BR><BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='show_percentages' value='checked' $show_percentages>"._QXZ("Show %s")."<BR>\n";
|
|
$HTML_text.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
|
$HTML_text.="<BR><BR>\n";
|
|
$HTML_text.=" <INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="</TR>";
|
|
|
|
$HTML_text.="<TR><TD VALIGN=TOP>"._QXZ("Finish date").":<BR>";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME='qc_finish_start_date' SIZE=10 MAXLENGTH=10 VALUE=\"$qc_finish_start_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'qc_finish_start_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME='qc_finish_start_time' SIZE=10 MAXLENGTH=10 VALUE=\"$qc_finish_start_time\">";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME='qc_finish_end_date' SIZE=10 MAXLENGTH=10 VALUE=\"$qc_finish_end_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'qc_finish_end_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME='qc_finish_end_time' SIZE=10 MAXLENGTH=10 VALUE=\"$qc_finish_end_time\">";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("QC Status").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=QCstatuses[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$QCstatus_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL QC STATUSES")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL QC STATUSES")." --</option>\n";}
|
|
$o=0;
|
|
while ($QC_statuses_to_print > $o)
|
|
{
|
|
if (preg_match("/$all_QC_statuses[$o]\|/i",$QCstatus_string) && !preg_match('/\-\-ALL\-\-/',$QCstatus_string)) {$HTML_text.="<option selected value=\"$all_QC_statuses[$o]\">$all_QC_statuses[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$all_QC_statuses[$o]\">$all_QC_statuses[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>\n";
|
|
|
|
/*
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("QC User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=QCuser_group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$QCuser_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$allowed_user_groups[$o]\|/i",$user_group_string)) {$HTML_text.="<option selected value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$allowed_user_groups[$o]\">$allowed_user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
*/
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("QC Users").": <BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=QCusers[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$QCusers_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
$o=0;
|
|
while ($QCusers_to_print > $o)
|
|
{
|
|
if (preg_match("/$QCuser_list[$o]\|/i",$QCusers_string) && !preg_match('/\-\-ALL\-\-/',$QCusers_string)) {$HTML_text.="<option selected value=\"$QCuser_list[$o]\">$QCuser_list[$o] - $QCuser_names[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$QCuser_list[$o]\">$QCuser_list[$o] - $QCuser_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="</TR>";
|
|
|
|
$HTML_text.="</TABLE>";
|
|
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
|
|
if ($SUBMIT && ($QCuser_ct>0 || $user_ct>0 || $group_ct>0 || $QCstatus_ct>0 || ($qc_finish_start_date && $qc_finish_end_date)) )
|
|
{
|
|
if ($qc_finish_start_date && $qc_finish_end_date)
|
|
{
|
|
if (!$qc_finish_start_time) {$qc_finish_start_time = "00:00:00";}
|
|
if (!$qc_finish_end_time) {$qc_finish_end_time = "23:59:59";}
|
|
$finish_date_clause=" and date_completed>='$qc_finish_start_date $qc_finish_start_time' and date_completed<='$qc_finish_end_date $qc_finish_end_time'";
|
|
}
|
|
|
|
$qc_stmt="select * from ".$quality_control_queue_table." where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $finish_date_clause $group_SQL $QCstatus_QC_log_SQL $user_QC_log_SQL $QCuser_QC_log_SQL";
|
|
if ($DB) {$HTML_text.=$qc_stmt."<BR><BR>";}
|
|
|
|
$qc_rslt=mysql_to_mysqli($qc_stmt, $link);
|
|
|
|
if(mysqli_num_rows($qc_rslt)>0)
|
|
{
|
|
$HTML_text.="<table border=0 width='1000' cellpadding=2 cellspacing=1>";
|
|
$HTML_text.="<tr><td align='right' colspan='12' class='small_standard_bold'><a href='$LINKbase'>[DOWNLOAD]</a></td></tr>";
|
|
$HTML_text.="<tr bgcolor='#000' nowrap>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Call date</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text' nowrap>Call agent</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Lead ID</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Campaign ID</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Status</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Scorecard</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text' nowrap>QC agent</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text' nowrap>Claim date</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text' nowrap>Finish date</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text' nowrap>Score</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Instant fail</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>Result</th>";
|
|
$HTML_text.="<th class='small_standard_bold white_text'>QC status</th>";
|
|
$HTML_text.="</tr>";
|
|
|
|
$CSV_header="\"Call date\",\"Call agent\",\"Lead ID\",\"Campaign ID\",\"Status\",\"Scorecard\",\"QC agent\",\"Claim date\",\"Finish date\",\"Score\",\"Instant fail\",\"Result\",\"QC status\"";
|
|
$CSV_text="";
|
|
|
|
$x=0;
|
|
$max_questions=0;
|
|
while ($qc_row=mysqli_fetch_array($qc_rslt))
|
|
{
|
|
$qc_recording_id=$qc_row["recording_id"];
|
|
if ($x%2==0) {$bgcolor=$SSstd_row2_background;} else {$bgcolor=$SSstd_row1_background;}
|
|
$HTML_text.="<tr bgcolor='$bgcolor'>";
|
|
$HTML_text.="<td class='small_standard_bold'><A name='QC_anchor_".$qc_row["qc_log_id"]."'/>".$qc_row["call_date"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' nowrap>".GetFullName($qc_row["user"])."</td>";
|
|
$HTML_text.="<td class='small_standard_bold'>".$qc_row["lead_id"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold'>".$qc_row["campaign_id"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold'>".$qc_row["status"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold'>".$qc_row["qc_scorecard_id"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' nowrap>".GetFullName($qc_row["qc_agent"])."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' nowrap>".$qc_row["date_claimed"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' nowrap>".$qc_row["date_completed"]."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' nowrap>".GetScore($qc_row["qc_log_id"], "")."</td>";
|
|
$instant_fail=GetFail($qc_row["qc_log_id"]);
|
|
$HTML_text.="<td class='small_standard_bold' align='center'>".$instant_fail."</td>";
|
|
$HTML_text.="<td class='small_standard_bold' align='center'>".($instant_fail=="Y" ? "FAILED" : GetResult($qc_row["qc_log_id"]))."</td>";
|
|
$HTML_text.="<td class='small_standard_bold'>".$qc_row["qc_status"]."</td>";
|
|
$HTML_text.="</tr>";
|
|
|
|
$CSV_text.="\"".$qc_row["call_date"]."\",\"".GetFullName($qc_row["user"])."\",\"".$qc_row["lead_id"]."\",\"".$qc_row["campaign_id"]."\",\"".$qc_row["status"]."\",\"".$qc_row["qc_scorecard_id"]."\",\"".GetFullName($qc_row["qc_agent"])."\",\"".$qc_row["date_claimed"]."\",\"".$qc_row["date_completed"]."\",\"".GetScore($qc_row["qc_log_id"], "")."\",\"".$instant_fail."\",\"".($instant_fail=="Y" ? "FAILED" : GetResult($qc_row["qc_log_id"]))."\",\"".$qc_row["qc_status"]."\"";
|
|
|
|
$checkpoint_stmt="select * from ".$quality_control_checkpoint_log_table." where qc_log_id='".$qc_row["qc_log_id"]."' order by checkpoint_rank asc";
|
|
if ($DB) {$HTML_text.=$checkpoint_stmt."<BR>";}
|
|
$checkpoint_rslt=mysql_to_mysqli($checkpoint_stmt, $link);
|
|
$question_count=mysqli_num_rows($checkpoint_rslt);
|
|
if ($question_count>$max_questions) {$max_questions=$question_count;}
|
|
while($crow=mysqli_fetch_array($checkpoint_rslt))
|
|
{
|
|
$checkpoint_comment=preg_replace("/((\d{1,2})?\:?\d?\d\:\d{2})/", "<a href='#QC_anchor_$qc_row[qc_log_id]' onClick=\"GoToRecordingTimestamp('$qc_row[qc_log_id]', '$1', $qc_recording_id, ".$qc_row["lead_id"].")\">$1</a>", $crow["checkpoint_comment_agent"]);
|
|
$HTML_text.="<tr bgcolor='$bgcolor'>";
|
|
$HTML_text.="<td class='small_standard' align='left' colspan='4' nowrap> ".$crow["checkpoint_rank"].") ".$crow["checkpoint_text"]."</td>";
|
|
$HTML_text.="<td class='small_standard' align='left' colspan='5' nowrap>".$checkpoint_comment."</td>";
|
|
$HTML_text.="<td class='small_standard' nowrap>".GetScore($qc_row["qc_log_id"], $crow["qc_checkpoint_log_id"])."</td>";
|
|
$HTML_text.="<td class='small_standard' align='center'>".$crow["instant_fail_value"]."</td>";
|
|
$HTML_text.="<td class='small_standard' colspan='2'> </td>";
|
|
$HTML_text.="<tr>";
|
|
$CSV_text.=",\"".$crow["checkpoint_rank"].") ".$crow["checkpoint_text"]."\",\"".$crow["checkpoint_comment_agent"]."\",\"".GetScore($qc_row["qc_log_id"], $crow["qc_checkpoint_log_id"])."\",\"".$crow["instant_fail_value"]."\"";
|
|
}
|
|
|
|
# RECORDING
|
|
$rec_stmt="select location from recording_log where recording_id='" . mysqli_real_escape_string($link, $qc_recording_id) . "' order by recording_id desc limit 500;";
|
|
$rec_rslt=mysql_to_mysqli($rec_stmt, $link);
|
|
$rec_row=mysqli_fetch_row($rec_rslt);
|
|
|
|
$location = $rec_row[0];
|
|
|
|
if (strlen($location)>2)
|
|
{
|
|
$URLserver_ip = $location;
|
|
$URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip);
|
|
$URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip);
|
|
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if ($rowx[0] > 0)
|
|
{
|
|
$stmt="select recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';";
|
|
$rsltx=mysql_to_mysqli($stmt, $link);
|
|
$rowx=mysqli_fetch_row($rsltx);
|
|
|
|
if (preg_match("/ALT_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location);
|
|
}
|
|
if (preg_match("/EXTERNAL_IP/i",$rowx[0]))
|
|
{
|
|
$location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (strlen($location)>30)
|
|
{$locat = substr($location,0,27); $locat = "$locat...";}
|
|
else
|
|
{$locat = $location;}
|
|
$play_audio='';
|
|
if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) )
|
|
{
|
|
$play_audio = "<audio id='QC_recording_id_".$qc_row["qc_log_id"]."' controls preload=\"none\" onplay='LogAudioRecordingAccess($log_recording_access, $qc_recording_id, ".$qc_row["lead_id"].", this.id)'> <source src ='$location' type='audio/wav' > <source src ='$location' type='audio/mpeg' >"._QXZ("No browser audio playback support")."</audio> \n";
|
|
$location = "<a href=\"recording_log_redirect.php?recording_id=".$qc_recording_id."&lead_id=".$qc_row["lead_id"]."&search_archived_data=0\">$locat</a>";
|
|
}
|
|
else
|
|
{$location = $locat;}
|
|
$HTML_text.="<tr bgcolor='$bgcolor' valign='middle'>";
|
|
$HTML_text.="<td class='small_standard_bold' align='right' colspan='4' nowrap>"._QXZ("RECORDING").":</td>";
|
|
$HTML_text.="<td class='small_standard_bold' align='left' colspan='9' nowrap>$play_audio $location</td>";
|
|
$HTML_text.="<tr>";
|
|
###########
|
|
|
|
$CSV_text.="\n";
|
|
|
|
$x++;
|
|
}
|
|
|
|
for ($i=1; $i<=$max_questions; $i++)
|
|
{
|
|
$CSV_header.=",\"Checkpoint $i\",\"Comments $i\",\"Score $i\",\"Instant fail $i\"";
|
|
}
|
|
$CSV_header.="\n";
|
|
|
|
$HTML_text.="</table>";
|
|
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.="*** NO RESULTS FOUND ***";
|
|
}
|
|
|
|
}
|
|
|
|
$HTML_text.="\n\n<BR>";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
|
|
$HTML_text.="</BODY></HTML>";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ($file_download == 0 || !$file_download)
|
|
{
|
|
echo $HTML_head;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
echo "<!--\n$CSV_header$CSV_text\n//-->\n";
|
|
}
|
|
else
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "Quality_control_rpt_$US$FILE_TIME.csv";
|
|
$CSV_text="$CSV_header$CSV_text";
|
|
$CSV_text=preg_replace('/^\s+/', '', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
#$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
#if ($DB) {echo "|$stmt|\n";}
|
|
#$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
function GetFullName($full_name)
|
|
{
|
|
global $link, $DB;
|
|
$name_stmt="select full_name from vicidial_users where user='$full_name'";
|
|
$name_rslt=mysql_to_mysqli($name_stmt, $link);
|
|
while ($name_row=mysqli_fetch_array($name_rslt))
|
|
{
|
|
$full_name=$name_row["full_name"];
|
|
}
|
|
return $full_name;
|
|
}
|
|
|
|
function GetFail($QCID)
|
|
{
|
|
global $link, $DB;
|
|
$fail_stmt="select count(*) From quality_control_checkpoint_log where qc_log_id='$QCID' and instant_fail_value='Y'";
|
|
$fail_rslt=mysql_to_mysqli($fail_stmt, $link);
|
|
while ($fail_row=mysqli_fetch_row($fail_rslt))
|
|
{
|
|
$fail_count=$fail_row[0];
|
|
}
|
|
if ($fail_count>0) {return "Y";} else {return "N";}
|
|
}
|
|
|
|
function GetResult($QCID)
|
|
{
|
|
global $link, $DB, $show_percentages;
|
|
$passing_score=0;
|
|
$total_score=0;
|
|
|
|
$score_stmt="select qc_scorecard_id, sum(checkpoint_points_earned) from quality_control_checkpoint_log where qc_log_id='$QCID'";
|
|
if ($DB) {echo $score_stmt."<BR>\n";}
|
|
$score_rslt=mysql_to_mysqli($score_stmt, $link);
|
|
while ($score_row=mysqli_fetch_array($score_rslt))
|
|
{
|
|
$scorecard_id=$score_row[0];
|
|
$total_score=$score_row[1];
|
|
$result_stmt="select passing_score from quality_control_scorecards where qc_scorecard_id='$scorecard_id'";
|
|
$result_rslt=mysql_to_mysqli($result_stmt, $link);
|
|
$result_row=mysqli_fetch_array($result_rslt);
|
|
$passing_score=$result_row[0];
|
|
}
|
|
|
|
return ($total_score>=$passing_score ? "PASSED" : "FAILED");
|
|
|
|
}
|
|
|
|
function GetScore($QCID, $checkpointID)
|
|
{
|
|
global $link, $DB, $show_percentages;
|
|
$score="--";
|
|
|
|
$checkpoint_clause="";
|
|
if ($checkpointID) {$checkpoint_clause=" and qc_checkpoint_log_id='$checkpointID'";}
|
|
|
|
$score_stmt="select sum(checkpoint_points), sum(checkpoint_points_earned) from quality_control_checkpoint_log where qc_log_id='$QCID' $checkpoint_clause";
|
|
if ($DB) {echo $score_stmt."<BR>\n";}
|
|
$score_rslt=mysql_to_mysqli($score_stmt, $link);
|
|
$new_lead_IDs=array();
|
|
while ($score_row=mysqli_fetch_array($score_rslt))
|
|
{
|
|
if ($show_percentages)
|
|
{
|
|
$score=sprintf("%.2f", (100*($score_row[1]/$score_row[0])))." %";
|
|
}
|
|
else
|
|
{
|
|
$score=$score_row[1]." / ".$score_row[0];
|
|
}
|
|
}
|
|
return $score;
|
|
}
|
|
|
|
|
|
exit;
|
|
?>
|
|
|