6394 lines
269 KiB
PHP
6394 lines
269 KiB
PHP
<?
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# vicidial.php - the web-based version of the astVICIDIAL client application
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#
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# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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# make sure you have added a user to the vicidial_users MySQL table with at least
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# user_level 1 or greater to access this page. Also, you need to have the login
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# and pass of a phone listed in the asterisk.phones table. The page grabs the
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# server info and other details from this login and pass.
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#
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# This script works best with Firefox or Mozilla, but will run for a couple
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# hours on Internet Explorer before the memory leaks cause a crash.
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#
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# Other scripts that this application depends on:
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# - vdc_db_query.php: Updates information in the database
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# - manager_send.php: Sends manager actions to the DB for execution
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#
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# CHANGELOG
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# 50607-1426 - First Build of VICIDIAL web client basic login process finished
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# 50628-1620 - Added some basic formatting and worked on process flow
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# 50628-1715 - Startup variables mapped to javascript variables
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# 50629-1303 - Added Login Closer in-groups selection box and vla update
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# 50629-1530 - Rough layout for customer info form section and button links
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# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
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# 50701-1450 - Added vicidial_log entries on dial and hangup
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# 50701-1634 - Added Logout function
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# 50705-1259 - Added call disposition functionality
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# 50705-1432 - Added lead info DB update function
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# 50705-1658 - Added web form functionality
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# 50706-1043 - Added call park and pickup functions
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# 50706-1234 - Added Start/Stop Recording functionality
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# 50706-1614 - Added conference channels display option
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# 50711-1333 - Removed call check redundancy and fixed a span bug
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# 50727-1424 - Added customer channel and participant present sensing/alerts
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# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
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# 50804-1224 - Added Local and Internal Closer transfer functions
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# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
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# 50804-1808 - Added button images for left buttons
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# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
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# 50815-1602 - Added images and buttons for xfer functions
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# 50816-1813 - Added basic autodial outbound call pickup functions
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# 50817-1113 - Fixes to auto_dialing call receipt
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# 50817-1234 - Added inbound call receipt capability
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# 50817-1541 - Added customer time display
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# 50817-1541 - Added customer time display
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# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1703 - Added pretty login section
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# 50825-1200 - Modified form field lengths, added double-click dispositions
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# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
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# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
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# 50903-0904 - Added preview-lead code for manual dialing
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# 50904-0016 - Added ability to hangup manual dials before pickup
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# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
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# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
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# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
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# 50913-1212 - Added campaign_cid to 3rd party calls
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# 50923-1546 - Modified to work with language translation
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# 50926-1656 - Added campaign pull-down at login of active campaigns
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# 50928-1633 - Added manual dial alternate number dial option
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# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
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# 51004-1656 - Fixed recording filename bug and new Spanish translation
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# 51020-1103 - Added campaign-specific recording control abilities
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# 51020-1352 - Added Basic vicidial_agent_log framework
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# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
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# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
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# 51110-1432 - Fixed non-standard http port issue
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# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51118-1305 - Activate multi-line comments from $multi_line_comments var
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# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
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# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
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# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
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# 51208-1732 - Created user-first login that looks for default phone info
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# 51219-1526 - Added variable framework for campaign and in-group scripts
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# 51221-1200 - Added SCRIPT tab, layout and functionality
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# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
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# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
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# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
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# 60117-1312 - Added Transfer-conf frame toggle on button press
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# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
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# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
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# 60213-1210 - Added ability to sort routing of calls by user_level
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# 60214-0932 - Initial Callback calendar display framework
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# 60214-1407 - Added ability to minimize the dispo screen to see info below
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# 60215-1104 - Added ANYONE scheduled callbacks functionality
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# 60410-1116 - Added persistant pause after dispo option and change dispo text
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# - Added web form submit that opens new window with dispo on submit
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# - Added PREVIOUS CALLBACK in customer info to flag callbacks
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# - Added link to try to hangup the call again in the dispo screen
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# - Added link noone-in-session screen to call agent phone again
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# - Added link customer-hungup screen to go straight to dispo screen
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# 60410-1532 - Added agent status and campaign calls dialing display option
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# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
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# 60413-1752 - Add basic USERONLY callback frame and listings
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# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
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# - Added beta-level USERONLY callback functionality
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# - Added beta-level manual dialing with lead insertion functionality
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# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
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# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
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# - Changed several permissions to database-defined
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# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
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# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
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# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
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# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
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# 60501-1008 - Added option to manual dial screen to manually lookup phone number
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# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
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# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
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# - Fixed recording filename display to not overrun 25 characters
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# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
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# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
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# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
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# 60619-1047 - Added variable filters to close security holes for login form
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# 60804-1710 - fixed scheduled CALLBK for other languages build
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# 60808-1145 - Added consultative transfers with customer data
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# 60808-2232 - Added campaign name to pulldown for login screen
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# 60809-1603 - Added option to locally transfer consult xfers
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# 60809-1732 - Added recheck of transferred channels before customer gone mesg
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# 60810-1011 - Fixed CXFER leave 3way call bugs
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# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
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# 60816-1716 - Fixed customer time display bug and client DST setting
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# 60821-1555 - Added option to omit phone_code on dialout of leads
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# 60821-1628 - Added ALLFORCE recording option
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# 60821-1643 - Added no_delete_sessions option to not delete sessions
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# 60822-0512 - Changed phone number fields to be maxlength of 12
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# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
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# 60906-1152 - Added Previous CallBack info display span
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# 60906-1715 - Allow for Local phone extension conferences
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# 61004-1729 - Add ability to control volume per channel in "calls in this session"
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# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
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# 61122-1523 - Added more SCRIPT variables
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
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# 70109-1128 - Fixed wrapup timer bug
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# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
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# - Added option for alternate number dialing with hotkeys
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
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# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
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# 70201-1703 - Fixed cursor bug for most text input fields
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# 70202-1453 - Added first portions of Agent Pause Codes
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# 70203-0108 - Finished Agent Pause Codes functionality
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# 70203-0930 - Added dialed_number to webform output
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# 70203-1010 - Added dialed_label to webform output
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# 70206-1201 - Fixed allow_closers bug
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# 70206-1332 - Added vicidial_recording_override users setting function
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# 70212-1252 - Fixed small issue with CXFER
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# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
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# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
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# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70226-1252 - Added Mute/UnMute to agent screen
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
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# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
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# 70322-1545 - Added sipsak display ability
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#
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$version = '2.0.129';
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$build = '70322-1545';
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require("dbconnect.php");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
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elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
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if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
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elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
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if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
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elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
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if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
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elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
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if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
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elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
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if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
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elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
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if (!isset($phone_login))
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{
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if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
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elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
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}
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if (!isset($phone_pass))
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{
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if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
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elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
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}
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if (isset($VD_campaign))
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{
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$VD_campaign = strtoupper($VD_campaign);
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$VD_campaign = eregi_replace(" ",'',$VD_campaign);
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}
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### security strip all non-alphanumeric characters out of the variables ###
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$DB=ereg_replace("[^0-9a-z]","",$DB);
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$phone_login=ereg_replace("[^0-9a-zA-Z]","",$phone_login);
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$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
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$VD_login=ereg_replace("[^0-9a-zA-Z]","",$VD_login);
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$VD_pass=ereg_replace("[^0-9a-zA-Z]","",$VD_pass);
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$VD_campaign=ereg_replace("[^0-9a-zA-Z_]","",$VD_campaign);
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$forever_stop=0;
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if ($force_logout)
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{
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echo "Você fez o logoff. Obrigado\n";
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exit;
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}
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$isdst = date("I");
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$StarTtimE = date("U");
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$NOW_TIME = date("Y-m-d H:i:s");
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$tsNOW_TIME = date("YmdHis");
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$FILE_TIME = date("Ymd-His");
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$CIDdate = date("ymdHis");
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$month_old = mktime(0, 0, 0, date("m"), date("d")-2, date("Y"));
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$past_month_date = date("Y-m-d H:i:s",$month_old);
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$random = (rand(1000000, 9999999) + 10000000);
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$conf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
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$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
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$campaign_login_list = '1'; # show drop-down list of campaigns at login
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$manual_dial_preview = '1'; # allow preview lead option when manual dial
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$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
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$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
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$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
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$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
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$agentcallsstatus = '0'; # set to 1 to show agent status and call count
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$campagentstatctmax = '0'; # Number of segundos for campaign call and agent stats
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$show_campname_pulldown = '1'; # set to 1 to show campaign nameligadologin pulldown
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$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
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$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
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$clientDST = '1'; # set to 1 to check for DSTligadoserver for agent time
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$no_delete_sessions = '0'; # set to 1 to not delete sessions at logout
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$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
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$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
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# options now set in DB:
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#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
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#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks
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# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks
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#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session
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$US='_';
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$CL=':';
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$AT='@';
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$DS='-';
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$date = date("r");
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$ip = getenv("REMOTE_ADDR");
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$browser = getenv("HTTP_USER_AGENT");
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$script_name = getenv("SCRIPT_NAME");
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$server_name = getenv("SERVER_NAME");
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$server_port = getenv("SERVER_PORT");
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if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
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else {$server_port = "$CL$server_port";}
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$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
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$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSÃO: $version CONFIGURAÇÃO: $build -->\n";
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if ($campaign_login_list > 0)
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{
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$camp_form_code = "<select size=1 name=VD_campaign>\n";
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$camp_form_code .= "<option value=\"\"></option>\n";
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$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' order by campaign_id";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$camps_to_print = mysql_num_rows($rslt);
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$o=0;
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while ($camps_to_print > $o)
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{
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$rowx=mysql_fetch_row($rslt);
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if ($show_campname_pulldown)
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{$campname = " - $rowx[1]";}
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else
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{$campname = '';}
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if ($VD_campaign)
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{
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if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
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{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
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else
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{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
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}
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else
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{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
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$o++;
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}
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$camp_form_code .= "</select>\n";
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}
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else
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{
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$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 maxlength=20 VALUE=\"$VD_campaign\">\n";
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}
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if ($relogin == 'YES')
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{
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echo "<title>VICIDISCAR web client: Re-Login</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
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echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
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echo "<!-- ILPV -->\n";
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echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
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echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
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echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
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echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Re-Login </TD>";
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echo "</TR>\n";
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echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
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echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
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echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
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echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
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echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
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echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
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echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
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echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
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echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
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echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
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echo "<TD ALIGN=LEFT>$camp_form_code</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if ($user_login_first == 1)
|
|
{
|
|
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
|
|
{
|
|
echo "<title>VICIDISCAR web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>Login do Usuário</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login da Campanha </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT>$camp_form_code</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$phone_login=$row[0];
|
|
$phone_pass=$row[1];
|
|
|
|
echo "<title>VICIDISCAR web client: Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT>$camp_form_code</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
echo "<title>VICIDISCAR web client: Login do Telefone</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
|
|
echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login do Telefone </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
|
|
$VDloginDISPLAY=0;
|
|
|
|
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if($auth>0)
|
|
{
|
|
$login=strtoupper($VD_login);
|
|
$password=strtoupper($VD_pass);
|
|
##### grab the full name of the agent
|
|
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGfullname=$row[0];
|
|
$user_level=$row[1];
|
|
$VU_hotkeys_active=$row[2];
|
|
$VU_agent_choose_ingroups=$row[3];
|
|
$VU_scheduled_callbacks=$row[4];
|
|
$agentonly_callbacks=$row[5];
|
|
$agentcall_manual=$row[6];
|
|
$VU_vicidial_recording=$row[7];
|
|
$VU_vicidial_transfers=$row[8];
|
|
$VU_closer_default_blended=$row[9];
|
|
$VU_user_group=$row[10];
|
|
$VU_vicidial_recording_override=$row[11];
|
|
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n");
|
|
fclose($fp);
|
|
}
|
|
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
|
|
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
|
|
{$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;}
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGallowed_campaigns =$row[0];
|
|
|
|
if ( (!eregi("$VD_campaign",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) )
|
|
{
|
|
echo "<title>VICIDISCAR web client: VICIDISCAR Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, you are not allowed to login to this campaign: $VD_campaign</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: $camp_form_code<br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
##### check to see that the campaign is active
|
|
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$CAMPactive=$row[0];
|
|
if($CAMPactive>0)
|
|
{
|
|
if ($TEST_all_statuses > 0) {$selectableSQL = '';}
|
|
else {$selectableSQL = "selectable='Y' and";}
|
|
$VARstatuses='';
|
|
$VARstatusnames='';
|
|
##### grab the statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $VD_statuses_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
}
|
|
|
|
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 50;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_camp = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
|
|
$VARstatuses = substr("$VARstatuses", 0, -1);
|
|
$VARstatusnames = substr("$VARstatusnames", 0, -1);
|
|
|
|
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$HK_statuses_camp = mysql_num_rows($rslt);
|
|
$w=0;
|
|
$HKboxA='';
|
|
$HKboxB='';
|
|
$HKboxC='';
|
|
while ($w < $HK_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$HKhotkey[$w] =$row[0];
|
|
$HKstatus[$w] =$row[1];
|
|
$HKstatus_name[$w] =$row[2];
|
|
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
|
|
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
|
|
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
|
|
if ($w < 3)
|
|
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ( ($w >= 3) and ($w < 6) )
|
|
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ($w >= 6)
|
|
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
$w++;
|
|
}
|
|
$HKhotkeys = substr("$HKhotkeys", 0, -1);
|
|
$HKstatuses = substr("$HKstatuses", 0, -1);
|
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
|
|
|
##### grab the statuses to be dialed for your campaign as well as other campaign settings
|
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$park_ext = $row[0];
|
|
$park_file_name = $row[1];
|
|
$web_form_address = $row[2];
|
|
$allow_closers = $row[3];
|
|
$auto_dial_level = $row[4];
|
|
$dial_timeout = $row[5];
|
|
$dial_prefix = $row[6];
|
|
$campaign_cid = $row[7];
|
|
$campaign_vdad_exten = $row[8];
|
|
$campaign_rec_exten = $row[9];
|
|
$campaign_recording = $row[10];
|
|
$campaign_rec_filename = $row[11];
|
|
$campaign_script = $row[12];
|
|
$get_call_launch = $row[13];
|
|
$campaign_am_message_exten = $row[14];
|
|
$xferconf_a_dtmf = $row[15];
|
|
$xferconf_a_number = $row[16];
|
|
$xferconf_b_dtmf = $row[17];
|
|
$xferconf_b_number = $row[18];
|
|
$alt_number_dialing = $row[19];
|
|
$VC_scheduled_callbacks = $row[20];
|
|
$wrapup_segundos = $row[21];
|
|
$wrapup_message = $row[22];
|
|
$closer_campaigns = $row[23];
|
|
$use_internal_dnc = $row[24];
|
|
$allcalls_delay = $row[25];
|
|
$omit_phone_code = $row[26];
|
|
$agent_pause_codes_active = $row[27];
|
|
$no_hopper_leads_logins = $row[28];
|
|
|
|
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
|
{
|
|
$campaign_recording = $VU_vicidial_recording_override;
|
|
print "<!-- USER REGISTROING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
|
|
}
|
|
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
|
|
{$scheduled_callbacks='1';}
|
|
if ($VU_vicidial_recording=='0')
|
|
{$campaign_recording='NEVER';}
|
|
if ($alt_number_dialing=='Y')
|
|
{$alt_phone_dialing='1';}
|
|
else
|
|
{$alt_phone_dialing='0';}
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
if ($agent_pause_codes_active=='Y')
|
|
{
|
|
##### grab the pause codes for this campaign
|
|
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_pause_codes = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_pause_codes)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_codes[$i] =$row[0];
|
|
$pause_code_names[$i] =$row[1];
|
|
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
|
|
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
|
|
$VARpause_codes = substr("$VARpause_codes", 0, -1);
|
|
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
|
|
}
|
|
|
|
##### grab the inbound groups to choose from if campaign contains CLOSER
|
|
$VARingroups="''";
|
|
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $VD_campaign))
|
|
{
|
|
$VARingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 20;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$closer_ct = mysql_num_rows($rslt);
|
|
$INgrpCT=0;
|
|
while ($INgrpCT < $closer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups[$INgrpCT] =$row[0];
|
|
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
|
|
$INgrpCT++;
|
|
}
|
|
$VARingroups = substr("$VARingroups", 0, -1);
|
|
}
|
|
|
|
##### grab the number of leads in the hopper for this campaign
|
|
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_leads_to_call = $row[0];
|
|
print "<!-- $campaign_leads_to_call - Contatos restantes na lista de discagem -->\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "A campanha não está ativa, por favor tente novamente<BR>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n");
|
|
fclose($fp);
|
|
}
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Usuário incorreto, por favor tente novamente<BR>";
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY)
|
|
{
|
|
echo "<title>VICIDISCAR web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>$VDdisplayMESSAGE</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login da Campanha </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT>$camp_form_code</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
$authphone=0;
|
|
$stmt="SELECT count(*) from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$authphone=$row[0];
|
|
if (!$authphone)
|
|
{
|
|
echo "<title>VICIDISCAR web client: Login do Telefone Error</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_campaign VALUE=\"$VD_campaign\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login Error</TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> <BR><FONT SIZE=3>Desculpe seu login de telefone e senha não estão ativos nesta campanha, por favor tente novamente: <BR> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
echo "<title>VICIDISCAR web client</title>\n";
|
|
$stmt="SELECT * from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$extension=$row[0];
|
|
$dialplan_number=$row[1];
|
|
$voicemail_id=$row[2];
|
|
$phone_ip=$row[3];
|
|
$computer_ip=$row[4];
|
|
$server_ip=$row[5];
|
|
$login=$row[6];
|
|
$pass=$row[7];
|
|
$status=$row[8];
|
|
$active=$row[9];
|
|
$phone_type=$row[10];
|
|
$fullname=$row[11];
|
|
$company=$row[12];
|
|
$picture=$row[13];
|
|
$messages=$row[14];
|
|
$old_messages=$row[15];
|
|
$protocol=$row[16];
|
|
$local_gmt=$row[17];
|
|
$ASTmgrUSERNAME=$row[18];
|
|
$ASTmgrSECRET=$row[19];
|
|
$login_user=$row[20];
|
|
$login_pass=$row[21];
|
|
$login_campaign=$row[22];
|
|
$park_on_extension=$row[23];
|
|
$conf_on_extension=$row[24];
|
|
$VICIDiaL_park_on_extension=$row[25];
|
|
$VICIDiaL_park_on_filename=$row[26];
|
|
$monitor_prefix=$row[27];
|
|
$recording_exten=$row[28];
|
|
$voicemail_exten=$row[29];
|
|
$voicemail_dump_exten=$row[30];
|
|
$ext_context=$row[31];
|
|
$dtmf_send_extension=$row[32];
|
|
$call_out_number_group=$row[33];
|
|
$client_browser=$row[34];
|
|
$install_directory=$row[35];
|
|
$local_web_callerID_URL=$row[36];
|
|
$VICIDiaL_web_URL=$row[37];
|
|
$AGI_call_logging_enabled=$row[38];
|
|
$user_switching_enabled=$row[39];
|
|
$conferencing_enabled=$row[40];
|
|
$admin_hangup_enabled=$row[41];
|
|
$admin_hijack_enabled=$row[42];
|
|
$admin_monitor_enabled=$row[43];
|
|
$call_parking_enabled=$row[44];
|
|
$updater_check_enabled=$row[45];
|
|
$AFLogging_enabled=$row[46];
|
|
$QUEUE_ACTION_enabled=$row[47];
|
|
$CallerID_popup_enabled=$row[48];
|
|
$voicemail_button_enabled=$row[49];
|
|
$enable_fast_refresh=$row[50];
|
|
$fast_refresh_rate=$row[51];
|
|
$enable_persistant_mysql=$row[52];
|
|
$auto_dial_next_number=$row[53];
|
|
$VDstop_rec_after_each_call=$row[54];
|
|
$DBX_server=$row[55];
|
|
$DBX_database=$row[56];
|
|
$DBX_user=$row[57];
|
|
$DBX_pass=$row[58];
|
|
$DBX_port=$row[59];
|
|
$enable_sipsak_messages=$row[66];
|
|
|
|
if ($clientDST)
|
|
{
|
|
$local_gmt = ($local_gmt + $isdst);
|
|
}
|
|
if ($protocol == 'EXTERNAL')
|
|
{
|
|
$protocol = 'Local';
|
|
$extension = "$dialplan_number$AT$ext_context";
|
|
}
|
|
$SIP_user = "$protocol/$extension";
|
|
|
|
$stmt="SELECT asterisk_version from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$asterisk_version=$row[0];
|
|
|
|
# If a park extension is not set, use the default one
|
|
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
|
|
{
|
|
$VICIDiaL_park_on_extension = "$park_ext";
|
|
$VICIDiaL_park_on_filename = "$park_file_name";
|
|
print "<!-- ESPERA CUSTOMIZADOIZADA: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
}
|
|
print "<!-- ESPERA PADRÃO: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
|
|
# If a web form address is not set, use the default one
|
|
if (strlen($web_form_address)>0)
|
|
{
|
|
$VICIDiaL_web_form_address = "$web_form_address";
|
|
print "<!-- WEB FORM CUSTOMIZADOIZADO: |$VICIDiaL_web_form_address| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
|
|
print "<!-- WEB FORM PADRAO: |$VICIDiaL_web_form_address| -->\n";
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
}
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
# If closers are allowedligadothis campaign
|
|
if ($allow_closers=="Y")
|
|
{
|
|
$VICIDiaL_allow_closers = 1;
|
|
print "<!-- A CAMPANHA PERMITE CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_allow_closers = 0;
|
|
print "<!-- A CAMPANHA NAO PERMITE CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
|
|
|
|
$session_ext = eregi_replace("[^a-z0-9]", "", $extension);
|
|
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
|
|
$session_rand = (rand(1,9999999) + 10000000);
|
|
$session_name = "$StarTtimE$US$session_ext$session_rand";
|
|
|
|
if ($webform_sessionname)
|
|
{$webform_sessionname = "&session_name=$session_name";}
|
|
else
|
|
{$webform_sessionname = '';}
|
|
|
|
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if ( (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $VD_campaign)) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
|
|
{
|
|
### insert an entry into the user log for the login event
|
|
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$prev_login_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $prev_login_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
if ($prev_login_ct > 0)
|
|
{print "<!-- USAR SALA DE CONFERÊNCIA ANTERIOR - $session_id - $NOW_TIME - $SIP_user -->\n";}
|
|
else
|
|
{
|
|
##### grab the next available vicidial_conference room and reserve it
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where server_ip = '$server_ip' and ((extension='') or (extension is null)) LIMIT 1;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$free_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $free_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
$stmt="UPDATE vicidial_conferences set extension='$SIP_user' where server_ip='$server_ip' and conf_exten='$session_id';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
print "<!-- USAR NOVA SALA DE CONFERÊNCIA - $session_id - $NOW_TIME - $SIP_user -->\n";
|
|
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_list set status='N', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- FILA inversa ANTIGA e ATIVA: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- Fila inversa ANTIGA e ATIVA da lista de discagem: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- gravações antigas dos agentes do Vicidial excluídas: |$affected_rows| -->\n";
|
|
|
|
# print "<B>You have logged in as user: $VD_loginligadophone: $SIP_userpara a campanha: $VD_campaign</B><BR>\n";
|
|
$VICIDiaL_is_logged_in=1;
|
|
|
|
### set the callerID for manager middleware-app to connect the phone to the user
|
|
$SIqueryCID = "S$CIDdate$session_id";
|
|
|
|
#############################################
|
|
##### INICIAR SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages FROM system_settings;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$vicidial_agent_disable = $row[6];
|
|
$allow_sipsak_messages = $row[7];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'LIN-';
|
|
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
|
|
}
|
|
|
|
### insert a NOVO record to the vicidial_manager table to be processed
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: $SIqueryCID','','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- call placed to session_id: $session_id from phone: $SIP_user -->\n";
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
print "<!-- A campanha está habilitada com discagem automática: $auto_dial_level -->\n";
|
|
|
|
$closer_chooser_string='';
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- nova gravação de agente do vicidial inserida: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSARALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSAR entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
|
|
|
|
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $VD_campaign))
|
|
{
|
|
print "<!-- CLOSER-type campaign -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print "<!-- A campanha está definida com discagem manual: $auto_dial_level -->\n";
|
|
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
print "<!-- nova gravação de agente do vicidial inserida: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSARALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
print "<!-- queue_log PAUSAR entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<title>VICIDISCAR web client: VICIDISCAR Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Desculpe, não existem registros na fila de discagem</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: $camp_form_code<br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
if (strlen($session_id) < 1)
|
|
{
|
|
echo "<title>VICIDISCAR web client: VICIDISCAR Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, there are no available sessions</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: $camp_form_code<br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
##### Agent is going to log in so insert the vicidial_agent_log entry now
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
print "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
|
|
|
|
$S='*';
|
|
$D_s_ip = explode('.', $server_ip);
|
|
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
|
|
|
|
##### grab the datails of all active scripts in the system
|
|
$stmt="SELECT script_id,script_name,script_text FROM vicidial_scripts WHERE active='Y' order by script_id limit 100;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$MM_scripts = mysql_num_rows($rslt);
|
|
$e=0;
|
|
while ($e < $MM_scripts)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$MMscriptid[$e] =$row[0];
|
|
$MMscriptname[$e] = rawurlencode($row[1]);
|
|
$MMscripttext[$e] = rawurlencode($row[2]);
|
|
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
|
|
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
|
|
$MMscripttexts = "$MMscripttexts'$MMscripttext[$e]',";
|
|
$e++;
|
|
}
|
|
$MMscriptids = substr("$MMscriptids", 0, -1);
|
|
$MMscriptnames = substr("$MMscriptnames", 0, -1);
|
|
$MMscripttexts = substr("$MMscripttexts", 0, -1);
|
|
|
|
}
|
|
}
|
|
|
|
################################################################
|
|
### BEGIN - build the callback calendar (12 months) ###
|
|
################################################################
|
|
define ('ADAY', (60*60*24));
|
|
$CdayARY = getdate();
|
|
$Cmon = $CdayARY['mon'];
|
|
$Cyear = $CdayARY['year'];
|
|
$CTODAY = date("Y-m");
|
|
$CTODAYmday = date("j");
|
|
$CINC=0;
|
|
|
|
$Cmonths = Array('Janeiro','February','Março','Abril','Pode','Junho',
|
|
'Julho','Agosto','Setembro','Outubro','Novembro','Dezembro');
|
|
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
|
|
|
|
$CCAL_OUT = '';
|
|
|
|
$CCAL_OUT .= "<table border=0 cellpadding=2 cellspacing=2>";
|
|
|
|
while ($CINC < 12)
|
|
{
|
|
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
|
|
{$CCAL_OUT .= "<tr>";}
|
|
|
|
$CCAL_OUT .= "<td valign=top>";
|
|
|
|
$CYyear = $Cyear;
|
|
$Cmonth= ($Cmon + $CINC);
|
|
if ($Cmonth > 12)
|
|
{
|
|
$Cmonth = ($Cmonth - 12);
|
|
$CYyear++;
|
|
}
|
|
$Cstart= mktime(0,0,0,$Cmonth,1,$CYyear);
|
|
$CfirstdayARY = getdate($Cstart);
|
|
#echo "|$Cmon|$Cmonth|$CINC|\n";
|
|
$CPRNTDAY = date("Y-m", $Cstart);
|
|
|
|
$CCAL_OUT .= "<table border=1 cellpadding=1 bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
|
|
$CCAL_OUT .= "<tr>";
|
|
$CCAL_OUT .= "<td colspan=7 bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=2>";
|
|
$CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$CCAL_OUT .= "</tr>";
|
|
|
|
foreach($Cdays as $Cday)
|
|
{
|
|
$CDCLR="#ffffff";
|
|
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$Cday";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
}
|
|
|
|
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
|
|
{
|
|
$Cdayarray = getdate($Cstart);
|
|
if((($Ccount) % 7) == 0)
|
|
{
|
|
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
|
|
break;
|
|
$CCAL_OUT .= "</tr><tr>";
|
|
}
|
|
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
|
|
{
|
|
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\"> </font></b></font></td>";
|
|
}
|
|
else
|
|
{
|
|
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
else
|
|
{
|
|
$CDCLR="#ffffff";
|
|
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CDCLR="#CCCCCC";
|
|
$CBL = '';
|
|
$CEL = '';
|
|
}
|
|
else
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
}
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
}
|
|
}
|
|
$CCAL_OUT .= "</tr>";
|
|
$CCAL_OUT .= "</table>";
|
|
$CCAL_OUT .= "</td>";
|
|
|
|
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
|
|
{$CCAL_OUT .= "</tr>";}
|
|
$CINC++;
|
|
}
|
|
|
|
$CCAL_OUT .= "</table>";
|
|
|
|
#echo "$CCAL_OUT\n";
|
|
################################################################
|
|
### END - build the callback calendar (12 months) ###
|
|
################################################################
|
|
|
|
|
|
?>
|
|
<script language="Javascript">
|
|
var MTvar;
|
|
var NOW_TIME = '<? echo $NOW_TIME ?>';
|
|
var SQLdate = '<? echo $NOW_TIME ?>';
|
|
var StarTtimE = '<? echo $StarTtimE ?>';
|
|
var UnixTime = '<? echo $StarTtimE ?>';
|
|
var UnixTimeMS = 0;
|
|
var t = new Date();
|
|
var c = new Date();
|
|
LCAe = new Array('','','','','','');
|
|
LCAc = new Array('','','','','','');
|
|
LCAt = new Array('','','','','','');
|
|
LMAe = new Array('','','','','','');
|
|
var CalL_XC_a_Dtmf = '<? echo $xferconf_a_dtmf ?>';
|
|
var CalL_XC_a_NuMber = '<? echo $xferconf_a_number ?>';
|
|
var CalL_XC_b_Dtmf = '<? echo $xferconf_b_dtmf ?>';
|
|
var CalL_XC_b_NuMber = '<? echo $xferconf_b_number ?>';
|
|
var VU_hotkeys_active = '<? echo $VU_hotkeys_active ?>';
|
|
var VU_agent_choose_ingroups = '<? echo $VU_agent_choose_ingroups ?>';
|
|
var VU_agent_choose_ingroups_DV = '';
|
|
var CallBackDatETimE = '';
|
|
var CallBackrecipient = '';
|
|
var CallBackCommenTs = '';
|
|
var scheduled_callbacks = '<? echo $scheduled_callbacks ?>';
|
|
var dispo_check_all_pause = '<? echo $dispo_check_all_pause ?>';
|
|
var agent_pause_codes_active = '<? echo $agent_pause_codes_active ?>';
|
|
VARpause_codes = new Array(<? echo $VARpause_codes ?>);
|
|
VARpause_code_names = new Array(<? echo $VARpause_code_names ?>);
|
|
var VD_pause_codes_ct = '<? echo $VD_pause_codes_ct ?>';
|
|
VARstatuses = new Array(<? echo $VARstatuses ?>);
|
|
VARstatusnames = new Array(<? echo $VARstatusnames ?>);
|
|
var VD_statuses_ct = '<? echo $VD_statuses_ct ?>';
|
|
VARingroups = new Array(<? echo $VARingroups ?>);
|
|
var INgroupCOUNT = '<? echo $INgrpCT ?>';
|
|
var HK_statuses_camp = '<? echo $HK_statuses_camp ?>';
|
|
HKhotkeys = new Array(<? echo $HKhotkeys ?>);
|
|
HKstatuses = new Array(<? echo $HKstatuses ?>);
|
|
HKstatusnames = new Array(<? echo $HKstatusnames ?>);
|
|
var hotkeys = new Array();
|
|
<? $h=0;
|
|
while ($HK_statuses_camp > $h)
|
|
{
|
|
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var HKdispo_display = 0;
|
|
var HKbutton_allowed = 1;
|
|
var HKfinish = 0;
|
|
var scriptnames = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var scripttexts = new Array();
|
|
<? $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scripttexts['$MMscriptid[$h]'] = \"$MMscripttext[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var decoded = '';
|
|
var view_scripts = '<? echo $view_scripts ?>';
|
|
var LOGfullname = '<? echo $LOGfullname ?>';
|
|
var recLIST = '';
|
|
var filename = '';
|
|
var last_filename = '';
|
|
var LCAcount = 0;
|
|
var LMAcount = 0;
|
|
var filedate = '<? echo $FILE_TIME ?>';
|
|
var agcDIR = '<? echo $agcDIR ?>';
|
|
var agcPAGE = '<? echo $agcPAGE ?>';
|
|
var extension = '<? echo $extension ?>';
|
|
var extension_xfer = '<? echo $extension ?>';
|
|
var dialplan_number = '<? echo $dialplan_number ?>';
|
|
var ext_context = '<? echo $ext_context ?>';
|
|
var protocol = '<? echo $protocol ?>';
|
|
var agentchannel = '';
|
|
var local_gmt ='<? echo $local_gmt ?>';
|
|
var server_ip = '<? echo $server_ip ?>';
|
|
var server_ip_dialstring = '<? echo $server_ip_dialstring ?>';
|
|
var asterisk_version = '<? echo $asterisk_version ?>';
|
|
<?
|
|
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
|
|
?>
|
|
var session_id = '<? echo $session_id ?>';
|
|
var VICIDiaL_closer_login_checked = 0;
|
|
var VICIDiaL_closer_login_selected = 0;
|
|
var VICIDiaL_pause_calling = 1;
|
|
var CalLCID = '';
|
|
var MDnextCID = '';
|
|
var XDnextCID = '';
|
|
var LasTCID = '';
|
|
var lead_dial_number = '';
|
|
var MD_channel_look = 0;
|
|
var XD_channel_look = 0;
|
|
var MDuniqueid = '';
|
|
var MDchannel = '';
|
|
var MD_ring_secondS = 0;
|
|
var MDlogEPOCH = 0;
|
|
var VD_live_customer_call = 0;
|
|
var VD_live_call_secondS = 0;
|
|
var XD_live_customer_call = 0;
|
|
var XD_live_call_secondS = 0;
|
|
var open_dispo_screen = 0;
|
|
var AgentDispoing = 0;
|
|
var logout_stop_timeouts = 0;
|
|
var VICIDiaL_allow_closers = '<? echo $VICIDiaL_allow_closers ?>';
|
|
var VICIDiaL_closer_blended = '0';
|
|
var VU_closer_default_blended = '<? echo $VU_closer_default_blended ?>';
|
|
var VDstop_rec_after_each_call = '<? echo $VDstop_rec_after_each_call ?>';
|
|
var phone_login = '<? echo $phone_login ?>';
|
|
var phone_pass = '<? echo $phone_pass ?>';
|
|
var user = '<? echo $VD_login ?>';
|
|
var user_abb = '<? echo $user_abb ?>';
|
|
var pass = '<? echo $VD_pass ?>';
|
|
var campaign = '<? echo $VD_campaign ?>';
|
|
var group = '<? echo $VD_campaign ?>';
|
|
var VICIDiaL_web_form_address_enc = '<? echo $VICIDiaL_web_form_address_enc ?>';
|
|
var VICIDiaL_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var VDIC_web_form_address = '<? echo $VICIDiaL_web_form_address ?>';
|
|
var CalL_ScripT_id = '';
|
|
var CalL_AutO_LauncH = '';
|
|
var panel_bgcolor = '#E0C2D6';
|
|
var CusTCB_bgcolor = '#FFFF66';
|
|
var auto_dial_level = '<? echo $auto_dial_level ?>';
|
|
var starting_dial_level = '<? echo $auto_dial_level ?>';
|
|
var dial_timeout = '<? echo $dial_timeout ?>';
|
|
var dial_prefix = '<? echo $dial_prefix ?>';
|
|
var campaign_cid = '<? echo $campaign_cid ?>';
|
|
var campaign_vdad_exten = '<? echo $campaign_vdad_exten ?>';
|
|
var campaign_leads_to_call = '<? echo $campaign_leads_to_call ?>';
|
|
var epoch_sec = <? echo $StarTtimE ?>;
|
|
var dtmf_send_extension = '<? echo $dtmf_send_extension ?>';
|
|
var recording_exten = '<? echo $campaign_rec_exten ?>';
|
|
var campaign_recording = '<? echo $campaign_recording ?>';
|
|
var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
var campaign_script = '<? echo $campaign_script ?>';
|
|
var get_call_launch = '<? echo $get_call_launch ?>';
|
|
var campaign_am_message_exten = '<? echo $campaign_am_message_exten ?>';
|
|
var park_on_extension = '<? echo $VICIDiaL_park_on_extension ?>';
|
|
var park_count=0;
|
|
var park_refresh=0;
|
|
var customerparked=0;
|
|
var check_n = 0;
|
|
var conf_check_recheck = 0;
|
|
var lastconf='';
|
|
var lastcustchannel='';
|
|
var lastcustserverip='';
|
|
var lastxferchannel='';
|
|
var custchannellive=0;
|
|
var xferchannellive=0;
|
|
var nochannelinsession=0;
|
|
var agc_dial_prefix = '91';
|
|
var conf_silent_prefix = '<? echo $conf_silent_prefix ?>';
|
|
var menuheight = 30;
|
|
var menuwidth = 30;
|
|
var menufontsize = 8;
|
|
var textareafontsize = 10;
|
|
var check_s;
|
|
var active_display = 1;
|
|
var conf_channels_xtra_display = 0;
|
|
var display_message = '';
|
|
var web_form_vars = '';
|
|
var Nactiveext;
|
|
var Nbusytrunk;
|
|
var Nbusyext;
|
|
var extvalue = extension;
|
|
var activeext_query;
|
|
var busytrunk_query;
|
|
var busyext_query;
|
|
var busytrunkhangup_query;
|
|
var busylocalhangup_query;
|
|
var activeext_order='asc';
|
|
var busytrunk_order='asc';
|
|
var busyext_order='asc';
|
|
var busytrunkhangup_order='asc';
|
|
var busylocalhangup_order='asc';
|
|
var xmlhttp=false;
|
|
var XfeR_channel = '';
|
|
var XDcheck = '';
|
|
var agent_log_id = '<? echo $agent_log_id ?>';
|
|
var session_name = '<? echo $session_name ?>';
|
|
var AutoDialReady = 0;
|
|
var AutoDialWaiting = 0;
|
|
var fronter = '';
|
|
var VDCL_group_id = '';
|
|
var previous_dispo = '';
|
|
var previous_called_count = '';
|
|
var hot_keys_active = 0;
|
|
var all_record = 'NO';
|
|
var all_record_count = 0;
|
|
var LeaDDispO = '';
|
|
var LeaDPreVDispO = '';
|
|
var AgaiNHanguPChanneL = '';
|
|
var AgaiNHanguPServeR = '';
|
|
var AgainCalLSecondS = '';
|
|
var AgaiNCalLCID = '';
|
|
var CB_count_check = 60;
|
|
var agentcallsstatus = '<? echo $agentcallsstatus ?>'
|
|
var campagentstatctmax = '<? echo $campagentstatctmax ?>'
|
|
var campagentstatct = '0';
|
|
var manual_dial_in_progress = 0;
|
|
var auto_dial_alt_dial = 0;
|
|
var reselect_preview_dial = 0;
|
|
var reselect_alt_dial = 0;
|
|
var alt_dial_active = 0;
|
|
var mdnLisT_id = '999';
|
|
var VU_vicidial_transfers = '<? echo $VU_vicidial_transfers ?>';
|
|
var agentonly_callbacks = '<? echo $agentonly_callbacks ?>';
|
|
var agentcall_manual = '<? echo $agentcall_manual ?>';
|
|
var manual_dial_preview = '<? echo $manual_dial_preview ?>';
|
|
var starting_alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
|
|
var wrapup_segundos = '<? echo $wrapup_segundos ?>';
|
|
var wrapup_message = '<? echo $wrapup_message ?>';
|
|
var wrapup_counter = 0;
|
|
var wrapup_waiting = 0;
|
|
var use_internal_dnc = '<? echo $use_internal_dnc ?>';
|
|
var allcalls_delay = '<? echo $allcalls_delay ?>';
|
|
var omit_phone_code = '<? echo $omit_phone_code ?>';
|
|
var no_delete_sessions = '<? echo $no_delete_sessions ?>';
|
|
var webform_session = '<? echo $webform_sessionname ?>';
|
|
var local_consult_xfers = '<? echo $local_consult_xfers ?>';
|
|
var vicidial_agent_disable = '<? echo $vicidial_agent_disable ?>';
|
|
var CBentry_time = '';
|
|
var CBcallback_time = '';
|
|
var CBuser = '';
|
|
var CBcomments = '';
|
|
var volumecontrol_active = '<? echo $volumecontrol_active ?>';
|
|
var PausaCode_HTML = '';
|
|
var manual_auto_hotkey = 0;
|
|
var dialed_number = '';
|
|
var dialed_label = '';
|
|
var DispO3waychannel = '';
|
|
var DispO3wayXtrAchannel = '';
|
|
var DispO3wayCalLserverip = '';
|
|
var DispO3wayCalLxfernumber = '';
|
|
var DispO3wayCalLcamptail = '';
|
|
var phone_ip = '<? echo $phone_ip ?>';
|
|
var enable_sipsak_messages = '<? echo $enable_sipsak_messages ?>';
|
|
var allow_sipsak_messages = '<? echo $allow_sipsak_messages ?>';
|
|
var DiaLControl_auto_HTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\"Pausa\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a>";
|
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause_ptbr.gif\" border=0 alt=\"Pausa\"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\">";
|
|
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\"Pausa\"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\">";
|
|
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
var image_blank = new Image();
|
|
image_blank.src="../agc/images/blank.gif";
|
|
var image_livecall_OFF = new Image();
|
|
image_livecall_OFF.src="../agc/images/agc_live_call_OFF_ptbr.gif";
|
|
var image_livecall_ON = new Image();
|
|
image_livecall_ON.src="../agc/images/agc_live_call_ON_ptbr.gif";
|
|
var image_LB_dialnextnumber = new Image();
|
|
image_LB_dialnextnumber.src="../agc/images/vdc_LB_dialnextnumber_ptbr.gif";
|
|
var image_LB_hangupcustomer = new Image();
|
|
image_LB_hangupcustomer.src="../agc/images/vdc_LB_hangupcustomer_ptbr.gif";
|
|
var image_LB_transferconf = new Image();
|
|
image_LB_transferconf.src="../agc/images/vdc_LB_transferconf_ptbr.gif";
|
|
var image_LB_grabparkedcall = new Image();
|
|
image_LB_grabparkedcall.src="../agc/images/vdc_LB_grabparkedcall_ptbr.gif";
|
|
var image_LB_parkcall = new Image();
|
|
image_LB_parkcall.src="../agc/images/vdc_LB_parkcall_ptbr.gif";
|
|
var image_LB_webform = new Image();
|
|
image_LB_webform.src="../agc/images/vdc_LB_webform_ptbr.gif";
|
|
var image_LB_stoprecording = new Image();
|
|
image_LB_stoprecording.src="../agc/images/vdc_LB_stoprecording_ptbr.gif";
|
|
var image_LB_startrecording = new Image();
|
|
image_LB_startrecording.src="../agc/images/vdc_LB_startrecording_ptbr.gif";
|
|
var image_LB_pause = new Image();
|
|
image_LB_pause.src="../agc/images/vdc_LB_pause_ptbr.gif";
|
|
var image_LB_resume = new Image();
|
|
image_LB_resume.src="../agc/images/vdc_LB_resume_ptbr.gif";
|
|
var image_LB_senddtmf = new Image();
|
|
image_LB_senddtmf.src="../agc/images/vdc_LB_senddtmf_ptbr.gif";
|
|
var image_LB_dialnextnumber_OFF = new Image();
|
|
image_LB_dialnextnumber_OFF.src="../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif";
|
|
var image_LB_hangupcustomer_OFF = new Image();
|
|
image_LB_hangupcustomer_OFF.src="../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif";
|
|
var image_LB_transferconf_OFF = new Image();
|
|
image_LB_transferconf_OFF.src="../agc/images/vdc_LB_transferconf_OFF_ptbr.gif";
|
|
var image_LB_grabparkedcall_OFF = new Image();
|
|
image_LB_grabparkedcall_OFF.src="../agc/images/vdc_LB_grabparkedcall_OFF.gif";
|
|
var image_LB_parkcall_OFF = new Image();
|
|
image_LB_parkcall_OFF.src="../agc/images/vdc_LB_parkcall_OFF_ptbr.gif";
|
|
var image_LB_webform_OFF = new Image();
|
|
image_LB_webform_OFF.src="../agc/images/vdc_LB_webform_OFF_ptbr.gif";
|
|
var image_LB_stoprecording_OFF = new Image();
|
|
image_LB_stoprecording_OFF.src="../agc/images/vdc_LB_stoprecording_OFF.gif";
|
|
var image_LB_startrecording_OFF = new Image();
|
|
image_LB_startrecording_OFF.src="../agc/images/vdc_LB_startrecording_OFF.gif";
|
|
var image_LB_pause_OFF = new Image();
|
|
image_LB_pause_OFF.src="../agc/images/vdc_LB_pause_OFF_ptbr.gif";
|
|
var image_LB_resume_OFF = new Image();
|
|
image_LB_resume_OFF.src="../agc/images/vdc_LB_resume_OFF_ptbr.gif";
|
|
var image_LB_senddtmf_OFF = new Image();
|
|
image_LB_senddtmf_OFF.src="../agc/images/vdc_LB_senddtmf_OFF_ptbr.gif";
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for Live call connected to phone now to Manager
|
|
function livehangup_send_hangup(taskvar)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLagcW" + epoch_sec + user_abb;
|
|
var hangupvalue = taskvar;
|
|
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livehangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send volume control command for meetme participant
|
|
function volume_control(taskdirection,taskvolchannel,taskagentmute)
|
|
{
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
taskvolchannel = agentchannel;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "VCagcW" + epoch_sec + user_abb;
|
|
var volchanvalue = taskvolchannel;
|
|
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livevolume_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
if (taskdirection=='MUTING')
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// park customer and place 3way call
|
|
function xfer_park_dial()
|
|
{
|
|
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
|
|
|
|
SendManualDial('YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// place 3way and customer into other conference and fake-hangup the lines
|
|
function leave_3way_call(tempvarattempt)
|
|
{
|
|
mainxfer_send_redirect('3WAY','','',tempvarattempt);
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
dialedcall_send_hangup();
|
|
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter manual dialstring and passligadoto originate call
|
|
function SendManualDial(taskFromConf)
|
|
{
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
var dial_conf_exten = session_id;
|
|
}
|
|
else
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
}
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (manual_string.match(regXFvars))
|
|
{
|
|
var donothing=1;
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (manual_string.length=='11')
|
|
{manual_string = "9" + manual_string;}
|
|
else
|
|
{
|
|
if (manual_string.length=='10')
|
|
{manual_string = "91" + manual_string;}
|
|
else
|
|
{
|
|
if (manual_string.length=='7')
|
|
{manual_string = "9" + manual_string;}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if (taskFromConf == 'YES')
|
|
{basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf);}
|
|
else
|
|
{basic_originate_call(manual_string,'NO','NO');}
|
|
|
|
MD_ring_secondS=0;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Originate command to manager to place a phone call
|
|
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer)
|
|
{
|
|
var regCXFvars = new RegExp("CXFER","g");
|
|
var tasknum_string = tasknum.toString();
|
|
if (tasknum_string.match(regCXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regCXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '990009';}
|
|
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
|
|
tasknum = Ctasknum + "*CL_" + campaign + '' + closerxfercamptail + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (tasknum_string.match(regAXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskprefix == 'NO') {var orig_prefix = '';}
|
|
else {var orig_prefix = agc_dial_prefix;}
|
|
if (taskreverse == 'YES')
|
|
{
|
|
if (taskdialvalue.length < 2)
|
|
{var dialnum = dialplan_number;}
|
|
else
|
|
{var dialnum = taskdialvalue;}
|
|
var originatevalue = "Local/" + tasknum + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var dialnum = tasknum;
|
|
if (protocol == 'EXTERNAL')
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
}
|
|
if (taskconfxfer == 'YES')
|
|
{var queryCID = "DCagcW" + epoch_sec + user_abb;}
|
|
else
|
|
{var queryCID = "DVagcW" + epoch_sec + user_abb;}
|
|
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + orig_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + campaign_cid;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
alert(xmlhttp.responseText);
|
|
|
|
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
|
|
{
|
|
XDnextCID = queryCID;
|
|
MD_channel_look=1;
|
|
XDcheck = 'YES';
|
|
|
|
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\"></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter conf_dtmf send string and passligadoto originate call
|
|
function SendConfDTMF(taskconfdtmf)
|
|
{
|
|
var dtmf_number = document.vicidial_form.conf_dtmf.value;
|
|
var dtmf_string = dtmf_number.toString();
|
|
var conf_dtmf_room = taskconfdtmf;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = dtmf_string;
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + conf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
document.vicidial_form.conf_dtmf.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Check to see if there are any channels live in the agent's conference meetme room
|
|
function check_for_conf_calls(taskconfnum,taskforce)
|
|
{
|
|
custchannellive--;
|
|
if (agentcallsstatus == '1')
|
|
{
|
|
campagentstatct++;
|
|
if (campagentstatct > campagentstatctmax)
|
|
{
|
|
campagentstatct=0;
|
|
var campagentstdisp = 'YES';
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp;
|
|
xmlhttp.open('POST', 'conf_exten_check.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(checkconf_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_conf = null;
|
|
var LMAforce = taskforce;
|
|
check_conf = xmlhttp.responseText;
|
|
// alert(checkconf_query);
|
|
// alert(xmlhttp.responseText);
|
|
var check_ALL_array=check_conf.split("\n");
|
|
var check_time_array=check_ALL_array[0].split("|");
|
|
var Time_array = check_time_array[1].split("UnixTime: ");
|
|
UnixTime = Time_array[1];
|
|
UnixTime = parseInt(UnixTime);
|
|
UnixTimeMS = (UnixTime * 1000);
|
|
t.setTime(UnixTimeMS);
|
|
if ( (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
|
|
{
|
|
var Astatus_array = check_time_array[2].split("Status: ");
|
|
var AGStatuS = Astatus_array[1];
|
|
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
|
|
var CamPCalLs = CamPCalLs_array[1];
|
|
if (AGStatuS != 'N')
|
|
{
|
|
document.getElementById("AgentStatusStatus").innerHTML = AGStatuS;
|
|
}
|
|
if (CamPCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
|
|
}
|
|
if ( (AGStatuS == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGStatuS == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
}
|
|
var check_conf_array=check_ALL_array[1].split("|");
|
|
var live_conf_calls = check_conf_array[0];
|
|
var conf_chan_array = check_conf_array[1].split(" ~");
|
|
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
|
|
{
|
|
if (live_conf_calls > 0)
|
|
{
|
|
var loop_ct=0;
|
|
var ARY_ct=0;
|
|
var LMAalter=0;
|
|
var LMAcontent_change=0;
|
|
var LMAcontent_match=0;
|
|
var conv_start=-1;
|
|
// var live_conf_HTML = "<font face=\"Arial,Helvetica\"><B>CHAMADAS ATIVAS NESTA CONFERÊNCIA:</B></font><BR><TABLE WIDTH=500><TR BGCOLOR=#E6E6E6><TD><font class=\"log_title\">#</TD><TD><font class=\"log_title\">CANAL REMOTO</TD><TD><font class=\"log_title\">DESLIGAR</TD><TD><font class=\"log_title\">TRANFERENCIA</TD></TR>";
|
|
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><B>LIGAÇÕES ATIVAS NA SUA SESSÃO:</B></font><BR><TABLE WIDTH=600><TR BGCOLOR=#E6E6E6><TD><font class=\"log_title\">#</TD><TD><font class=\"log_title\">CANAL REMOTO</TD><TD><font class=\"log_title\">DESLIGAR</TD><TD><font class=\"log_title\">VOLUME</TD></TR>";
|
|
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0; LMAcontent_change++;
|
|
}
|
|
while (loop_ct < live_conf_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var channelfieldA = conf_chan_array[conv_ct];
|
|
if (volumecontrol_active!=1)
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">DESLIGAR</a></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">DESLIGAR</a></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a></td></tr>";
|
|
}
|
|
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
|
|
|
|
if (channelfieldA == lastcustchannel) {custchannellive++;}
|
|
else
|
|
{
|
|
if(customerparked == 1)
|
|
{custchannellive++;}
|
|
// allow for no customer hungup errors if call from another server
|
|
if(server_ip == lastcustserverip)
|
|
{var nothing='';}
|
|
else
|
|
{custchannellive++;}
|
|
}
|
|
|
|
if (volumecontrol_active > 0)
|
|
{
|
|
if (protocol != 'EXTERNAL')
|
|
{
|
|
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
|
|
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agentchannel.length < 3)
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
}
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<BR>' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
|
|
|
|
if (!LMAe[ARY_ct])
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct].length < 1)
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
|
|
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
|
|
}
|
|
}
|
|
if (LMAalter > 0) {LMAcount++;}
|
|
|
|
ARY_ct++;
|
|
}
|
|
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
|
|
// document.getElementById("confdebug").innerHTML = debug_LMA + "<BR>";
|
|
|
|
live_conf_HTML = live_conf_HTML + "</table>";
|
|
|
|
if (LMAcontent_change > 0)
|
|
{
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
// document.getElementById("MainPanel").style.overflow = 'visible';
|
|
document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;
|
|
// document.getElementById("MainPanel").style.overflow = 'auto';
|
|
}
|
|
}
|
|
nochannelinsession=0;
|
|
}
|
|
else
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
|
|
{
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
}
|
|
}
|
|
custchannellive = -99;
|
|
nochannelinsession++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send MonitorConf/StopMonitorConf command for recording of conferences
|
|
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
// var campaign_recording = '<? echo $campaign_recording ?>';
|
|
// var campaign_rec_filename = '<? echo $campaign_rec_filename ?>';
|
|
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT
|
|
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
|
|
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
|
|
var REGrecFULLDATE = new RegExp("FULLDATE","g");
|
|
var REGrecTINYDATE = new RegExp("TINYDATE","g");
|
|
var REGrecEPOCH = new RegExp("EPOCH","g");
|
|
var REGrecAGENT = new RegExp("AGENT","g");
|
|
filename = campaign_rec_filename;
|
|
filename = filename.replace(REGrecCAMPAIGN, campaign);
|
|
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
|
|
filename = filename.replace(REGrecFULLDATE, filedate);
|
|
filename = filename.replace(REGrecTINYDATE, tinydate);
|
|
filename = filename.replace(REGrecEPOCH, epoch_sec);
|
|
filename = filename.replace(REGrecAGENT, user);
|
|
// filename = filedate + "_" + user_abb;
|
|
var query_recording_exten = recording_exten;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_stoprecording_ptbr.gif\" border=0 alt=\"Parar Gravação\"></a>";
|
|
|
|
if (campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
if (taskconfrectype == 'StopMonitorConf')
|
|
{
|
|
filename = taskconffile;
|
|
var query_recording_exten = session_id;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording_ptbr.gif\" border=0 alt=\"Inicia Gravação\"></a>";
|
|
if (campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(confmonitor_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var RClookResponse = null;
|
|
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
|
|
// alert(xmlhttp.responseText);
|
|
RClookResponse = xmlhttp.responseText;
|
|
var RClookResponse_array=RClookResponse.split("\n");
|
|
var RClookFILE = RClookResponse_array[1];
|
|
var RClookID = RClookResponse_array[2];
|
|
var RClookFILE_array = RClookFILE.split("Filename: ");
|
|
var RClookID_array = RClookID.split("RecorDing_ID: ");
|
|
if (RClookID_array.length > 0)
|
|
{
|
|
var RecDispNamE = RClookFILE_array[1];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Redirect command for live call to Manager sends phone name where call is going to
|
|
// Covers the following types: XFER, VMAIL, ENTRY, CONF, ESPERA, FROMESPERA, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
|
|
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
var queryCID = "XBvdcW" + epoch_sec + user_abb;
|
|
var blindxferdialstring = document.vicidial_form.xfernumber.value;
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (blindxferdialstring.match(regXFvars))
|
|
{
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (blindxferdialstring.match(regAXFvars))
|
|
{
|
|
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (blindxferdialstring.length=='11')
|
|
{blindxferdialstring = dial_prefix + "" + blindxferdialstring;}
|
|
else
|
|
{
|
|
if (blindxferdialstring.length=='10')
|
|
{blindxferdialstring = dial_prefix + "1" + blindxferdialstring;}
|
|
else
|
|
{
|
|
if (blindxferdialstring.length=='7')
|
|
{blindxferdialstring = dial_prefix + "" + blindxferdialstring;}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRVMAIL')
|
|
{var blindxferdialstring = campaign_am_message_exten;}
|
|
if (blindxferdialstring.length<'2')
|
|
{
|
|
xferredirect_query='';
|
|
taskvar = 'NOTHING';
|
|
alert("O número a ser transferido deve ter mais de 1 digito:" + blindxferdialstring);
|
|
}
|
|
else
|
|
{
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS;
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRINTERNAL')
|
|
{
|
|
var closerxferinternal = '';
|
|
taskvar = 'XfeRLOCAL';
|
|
}
|
|
else
|
|
{
|
|
var closerxferinternal = '9';
|
|
}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{
|
|
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
|
|
var queryCID = "XLvdcW" + epoch_sec + user_abb;
|
|
// "90009*CL_$campaign$park_exten_suffix**$lead_id**$phone_number*$user*";
|
|
var redirectdestination = closerxferinternal + '90009*CL_' + campaign + '' + closerxfercamptail + '**' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS;
|
|
}
|
|
if (taskvar == 'XfeR')
|
|
{
|
|
var queryCID = "LRvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
}
|
|
if (taskvar == 'VMAIL')
|
|
{
|
|
var queryCID = "LVvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
}
|
|
if (taskvar == 'ENTRY')
|
|
{
|
|
var queryCID = "LEvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
}
|
|
if (taskvar == '3WAY')
|
|
{
|
|
xferredirect_query='';
|
|
|
|
var queryCID = "VXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = "NEXTAVAILABLE";
|
|
var redirectXTRAvalue = XDchannel;
|
|
var redirecttype_test = document.vicidial_form.xfernumber.value;
|
|
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
|
|
var regRXFvars = new RegExp("CXFER","g");
|
|
if ( (redirecttype_test.match(regRXFvars)) && (local_consult_xfers > 0) )
|
|
{var redirecttype = 'RedirectXtraCX';}
|
|
else
|
|
{var redirecttype = 'RedirectXtra';}
|
|
DispO3waychannel = redirectvalue;
|
|
DispO3wayXtrAchannel = redirectXTRAvalue;
|
|
DispO3wayCalLserverip = redirectserverip;
|
|
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
|
|
DispO3wayCalLcamptail = document.vicidial_form.xfercode.value;
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value+ "&filename=" + taskdebugnote + "&campaign=CL_" + campaign + '' + closerxfercamptail;
|
|
|
|
if (taskdebugnote == 'FIRST')
|
|
{
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\">Leave 3Way Call Again</a>";
|
|
}
|
|
}
|
|
if (taskvar == 'ParK')
|
|
{
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_grabparkedcall_ptbr.gif\" border=0 alt=\"Pegar ligãções em espera\"></a>";
|
|
customerparked=1;
|
|
}
|
|
if (taskvar == 'FROMParK')
|
|
{
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
customerparked=0;
|
|
}
|
|
|
|
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(xferredirect_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Finish the alternate dialing and moveligadoto disposition the call
|
|
function ManualDialAltDonE()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
open_dispo_screen=1;
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Discar proximo número";
|
|
}
|
|
// ################################################################################
|
|
// Insert or update the vicidial_log entry for a customer call
|
|
function DialLog(taskMDstage)
|
|
{
|
|
if (taskMDstage == "start") {var MDlogEPOCH = 0;}
|
|
else
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
alt_dial_active = 1;
|
|
var man_status = "Discar telefone alternativo: <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE')\"><font class=\"preview_text\">TELEFONE PRINCIPAL</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('ALTTelefoneE')\"><font class=\"preview_text\">TELEFONE ALTERNATIVO</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ENDERECO3</font></a> or <a href=\"#\" onclick=\"ManualDialAltDonE()\"><font class=\"preview_text_red\">FINALIZAR CONTATO</font></a>";
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
}
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlog_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + lead_dial_number +
|
|
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&DB=0";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
|
|
xmlhttp.send(manDiaLlog_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlogResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlogResponse = xmlhttp.responseText;
|
|
var MDlogResponse_array=MDlogResponse.split("\n");
|
|
MDlogLINE = MDlogResponse_array[0];
|
|
if ( (MDlogLINE == "REGISTRO NÃO DEFINIDO") && (VDstop_rec_after_each_call != 1) )
|
|
{
|
|
// alert("error: log not entered\n");
|
|
}
|
|
else
|
|
{
|
|
MDlogEPOCH = MDlogResponse_array[1];
|
|
// alert("VICIDISCAR Call log entered:\n" + document.vicidial_form.uniqueid.value);
|
|
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording_ptbr.gif\" border=0 alt=\"Inicia Gravação\"></a>";
|
|
if ( (campaign_recording == 'NEVER') || (campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
|
|
|
|
MDlogRecorDings = MDlogResponse_array[3];
|
|
if (window.MDlogRecorDings)
|
|
{
|
|
var MDlogRecorDings_array=MDlogRecorDings.split("|");
|
|
var RecDispNamE = MDlogRecorDings_array[2];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of USERONLY callbacks for this agent
|
|
function CalLBacKsCounTCheck()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var CBcounT = xmlhttp.responseText;
|
|
if (CBcounT == 0) {var CBprint = "NO";}
|
|
else {var CBprint = CBcounT;}
|
|
document.getElementById("CBstatusSpan").innerHTML ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBprint + " AGENDAMENTOS ATIVOS</a>";
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request list of USERONLY callbacks for this agent
|
|
function CalLBacKsLisTCheck()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("VOCÊ DEVE ESTAR PAUSADO PARA VERIFICAR OS AGENDAMENTOS");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CallBacKsLisTBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBlist_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var all_CBs = null;
|
|
all_CBs = xmlhttp.responseText;
|
|
var all_CBs_array=all_CBs.split("\n");
|
|
var CB_calls = all_CBs_array[0];
|
|
var loop_ct=0;
|
|
var conv_start=0;
|
|
var CB_HTML = "<table width=610><tr bgcolor=#E6E6E6><td><font class=\"log_title\">#</td><td><font class=\"log_title\"> CHAMADABACK DATE/TIME</td><td><font class=\"log_title\">NUMERO</td><td><font class=\"log_title\">NAME</td><td><font class=\"log_title\">STATUS</td><td align=right><font class=\"log_title\">CAMPAIGN</td><td><font class=\"log_title\">LAST DATA/HORA DA CHAMADA</td><td align=left><font class=\"log_title\"> COMMENTS</td></tr>"
|
|
while (loop_ct < CB_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var call_array = all_CBs_array[conv_ct].split(" ~");
|
|
var CB_name = call_array[0] + " " + call_array[1];
|
|
var CB_phone = call_array[2];
|
|
var CB_id = call_array[3];
|
|
var CB_lead_id = call_array[4];
|
|
var CB_campaign = call_array[5];
|
|
var CB_status = call_array[6];
|
|
var CB_lastcall_time = call_array[7];
|
|
var CB_callback_time = call_array[8];
|
|
var CB_comments = call_array[9];
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + CB_callback_time + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">" + CB_phone + "</a></td><td><font class=\"log_text\">" + CB_name + "</td><td><font class=\"log_text\">" + CB_status + "</td><td><font class=\"log_text\">" + CB_campaign + "</td><td align=right><font class=\"log_text\">" + CB_lastcall_time + " </td><td align=right><font class=\"log_text\">" + CB_comments + " </td></tr>";
|
|
|
|
}
|
|
CB_HTML = CB_HTML + "</table>";
|
|
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open up a callback customer record as manual dial preview mode
|
|
function new_callback_call(taskCBid,taskLEADid)
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
hideDiv('CallBacKsLisTBox');
|
|
ManualDialNext(taskCBid,taskLEADid,'','','');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish Callback and go back to original screen
|
|
function manual_dial_finished()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
manual_dial_in_progress=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open page to enter details for a new manual dial lead
|
|
function NeWManuaLDiaLCalL(TVfast)
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("VOCÊ DEVE ESTAR PAUSADO PARA DISCAR COM DISCAGEM MANUAL.");
|
|
}
|
|
else
|
|
{
|
|
if (TVfast=='FAST')
|
|
{
|
|
NeWManuaLDiaLCalLSubmiTfast();
|
|
}
|
|
else
|
|
{
|
|
showDiv('NeWManuaLDiaLBox');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Insert the new manual dial as a lead and go to manual dial screen
|
|
function NeWManuaLDiaLCalLSubmiT()
|
|
{
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
|
|
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
if (MDDiaLOverridEform.length > 0)
|
|
{
|
|
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES');
|
|
}
|
|
else
|
|
{
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD);
|
|
}
|
|
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Fast version of manual dial
|
|
function NeWManuaLDiaLCalLSubmiTfast()
|
|
{
|
|
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
|
|
|
|
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
|
|
{
|
|
alert("VOCÊ DEVE DAR ENTRADA A um NÚMERO De TELEFONE E A um CÓDIGO DoSELETOR PARA USAR O SELETOR RÁPIDO");
|
|
}
|
|
else
|
|
{
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD);
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Request lookup of manual dial channel
|
|
function ManualDialCheckChanneL(taskCheckOR)
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
var CIDcheck = XDnextCID;
|
|
}
|
|
else
|
|
{
|
|
var CIDcheck = MDnextCID;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLlook_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlookResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlookResponse = xmlhttp.responseText;
|
|
var MDlookResponse_array=MDlookResponse.split("\n");
|
|
var MDlookCID = MDlookResponse_array[0];
|
|
if (MDlookCID == "NO")
|
|
{
|
|
MD_ring_secondS++;
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + lead_dial_number + " UID: " + CIDcheck + " Aguardando Atender... " + MD_ring_secondS + " segundos";
|
|
// alert("channel not found yet:\n" + campaign);
|
|
}
|
|
else
|
|
{
|
|
var regMDL = new RegExp("^Local","ig");
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
XDuniqueid = MDlookResponse_array[0];
|
|
XDchannel = MDlookResponse_array[1];
|
|
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
|
|
lastxferchannel = MDlookResponse_array[1];
|
|
document.vicidial_form.xferlength.value = 0;
|
|
|
|
XD_live_customer_call = 1;
|
|
XD_live_call_secondS = 0;
|
|
MD_channel_look=0;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligou para o terceiro: " + document.vicidial_form.xfernumber.value + " UID: " + CIDcheck;
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST');return false;\"><IMG SRC=\"../agc/images/vdc_XB_leave3waycall_ptbr.gif\" border=0 alt=\"ABANDONAR CHAMADA A TRES\"></a>";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_OFF_ptbr.gif\" border=0 alt=\"Discar com o cliente\">";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_OFF_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\">";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\"></a>";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\"></a>";
|
|
|
|
xferchannellive=1;
|
|
XDcheck = '';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
MDuniqueid = MDlookResponse_array[0];
|
|
MDchannel = MDlookResponse_array[1];
|
|
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
custchannellive=1;
|
|
|
|
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.callchannel.value = MDlookResponse_array[1];
|
|
lastcustchannel = MDlookResponse_array[1];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
MD_channel_look=0;
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligado: " + lead_dial_number + " UID: " + CIDcheck + " ";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\"></a>";
|
|
|
|
document.getElementById("InternalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRINTERNAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_internalcloser_ptbr.gif\" border=0 alt=\"CLOSER INTERNO\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
|
|
|
|
// INSERT VICIDISCAR_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
DialLog("start");
|
|
|
|
custchannellive=1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
if (MD_ring_secondS > 49)
|
|
{
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
alert("Tempo de discagem excedido, favor contactar o administrador\n");
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send the Manual Discar proximo número request
|
|
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE)
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
if (document.vicidial_form.LeadPreview.checked==true)
|
|
{
|
|
reselect_preview_dial = 1;
|
|
var man_preview = 'YES';
|
|
var man_status = "Mostrar o contato, então <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\">DISCAR CONTATO</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">IGNORAR CONTATO</font></a>";
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 0;
|
|
var man_preview = 'NO';
|
|
var man_status = "Aguardando Atender...";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + dial_prefix + "&campaign_cid=" + campaign_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&omit_phone_code=" + omit_phone_code;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLnext_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDnextResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDnextResponse = xmlhttp.responseText;
|
|
|
|
var MDnextResponse_array=MDnextResponse.split("\n");
|
|
MDnextCID = MDnextResponse_array[0];
|
|
if ( (MDnextCID == "LISTA DE DISCAGEM VAZIA") || (MDnextCID == "DNC NUMERO") )
|
|
{
|
|
if (MDnextCID == "LISTA DE DISCAGEM VAZIA")
|
|
{alert("Não existem mais registros na fila de discagem dessa campanha:\n" + campaign);}
|
|
else
|
|
{alert("This phone number is in the DNC list:\n" + mdnPhonENumbeR);}
|
|
}
|
|
else
|
|
{
|
|
fronter = user;
|
|
LasTCID = MDnextResponse_array[0];
|
|
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
|
|
LeaDPreVDispO = MDnextResponse_array[2];
|
|
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
|
|
document.vicidial_form.list_id.value = MDnextResponse_array[5];
|
|
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
|
|
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
|
|
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
|
|
document.vicidial_form.title.value = MDnextResponse_array[9];
|
|
document.vicidial_form.first_name.value = MDnextResponse_array[10];
|
|
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
|
|
document.vicidial_form.last_name.value = MDnextResponse_array[12];
|
|
document.vicidial_form.address1.value = MDnextResponse_array[13];
|
|
document.vicidial_form.address2.value = MDnextResponse_array[14];
|
|
document.vicidial_form.address3.value = MDnextResponse_array[15];
|
|
document.vicidial_form.city.value = MDnextResponse_array[16];
|
|
document.vicidial_form.state.value = MDnextResponse_array[17];
|
|
document.vicidial_form.province.value = MDnextResponse_array[18];
|
|
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
|
|
document.vicidial_form.country_code.value = MDnextResponse_array[20];
|
|
document.vicidial_form.gender.value = MDnextResponse_array[21];
|
|
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
|
|
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
|
|
document.vicidial_form.email.value = MDnextResponse_array[24];
|
|
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = MDnextResponse_array[26];
|
|
document.vicidial_form.called_count.value = MDnextResponse_array[27];
|
|
previous_called_count = MDnextResponse_array[27];
|
|
previous_dispo = MDnextResponse_array[2];
|
|
CBentry_time = MDnextResponse_array[28];
|
|
CBcallback_time = MDnextResponse_array[29];
|
|
CBuser = MDnextResponse_array[30];
|
|
CBcomments = MDnextResponse_array[31];
|
|
dialed_number = MDnextResponse_array[32];
|
|
dialed_label = MDnextResponse_array[33];
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + document.vicidial_form.phone_number.value + " UID: " + MDnextCID + " " + man_status;
|
|
if ( (dialed_label.length < 3) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + campaign +
|
|
"&channel_group=" + campaign +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
webform_session;
|
|
|
|
// $VICIDISCAR_web_QUERY_STRING =~ s/ /+/gi;
|
|
// $VICIDISCAR_web_QUERY_STRING =~ s/\`|\~|\:|\;|\#|\'|\"|\{|\}|\(|\)|\*|\^|\%|\$|\!|\%|\r|\t|\n//gi;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CHAMADABACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Última Chamada:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rechamada:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agente:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comentários:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
reselect_preview_dial = 0;
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
if ( (campaign_recording == 'ALLCALLS') || (campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Skip
|
|
function ManualDialSkip()
|
|
{
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
alert('VOCÊ NÃO PODE PULAR UM AGENDAMENTO OU DISCAGEM MANUAL, VOCÊ DEVE DISCAR O NÚMERO');
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLskip_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDSnextResponse = null;
|
|
// alert(manDiaLskip_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDSnextResponse = xmlhttp.responseText;
|
|
|
|
var MDSnextResponse_array=MDSnextResponse.split("\n");
|
|
MDSnextCID = MDSnextResponse_array[0];
|
|
if (MDSnextCID == "LEAD NOT REVERTED")
|
|
{
|
|
alert("O contato não pode ser revertido. Houve um erro.:\n" + MDSnextResponse);
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
document.vicidial_form.phone_number.value ='';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
previous_called_count = '';
|
|
previous_dispo = '';
|
|
custchannellive=1;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Lead skipped, goligadoto next lead";
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Only - dial the previewed lead
|
|
function ManualDialOnly(taskaltnum)
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (taskaltnum == 'ALTTelefoneE')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
|
|
lead_dial_number = document.vicidial_form.alt_phone.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ALT';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
if (taskaltnum == 'AddresS3')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.address3.value;
|
|
lead_dial_number = document.vicidial_form.address3.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ADDR3';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.phone_number.value;
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'MAIN';
|
|
WebFormRefresH('');
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + dial_prefix + "&campaign_cid=" + campaign_cid + "&omit_phone_code=" + omit_phone_code;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLonly_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDOnextResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDOnextResponse = xmlhttp.responseText;
|
|
|
|
var MDOnextResponse_array=MDOnextResponse.split("\n");
|
|
MDnextCID = MDOnextResponse_array[0];
|
|
if (MDnextCID == " CHAMADA NOT PLACED")
|
|
{
|
|
alert("A ligação não foi efetuada. Houve um erro.:\n" + MDOnextResponse);
|
|
}
|
|
else
|
|
{
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + manDiaLonly_num + " UID: " + MDnextCID + " Aguardando Atender...";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
if ( (campaign_recording == 'ALLCALLS') || (campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[campaign_script],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[campaign_script],'YES');
|
|
var texttext = decoded;
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Set the client to READY and start looking for calls (VDADready, VDADpause)
|
|
function AutoDial_ReSume_PauSe(taskaction,taskagentlog)
|
|
{
|
|
if (taskaction == 'VDADready')
|
|
{
|
|
var VDRP_stage = 'READY';
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VICIDiaL_closer_blended == 0)
|
|
{VDRP_stage = 'CLOSER';}
|
|
else
|
|
{VDRP_stage = 'READY';}
|
|
}
|
|
AutoDialReady = 1;
|
|
AutoDialWaiting = 1;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
else
|
|
{
|
|
var VDRP_stage = 'PAUSED';
|
|
AutoDialReady = 0;
|
|
AutoDialWaiting = 0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(autoDiaLready_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function ReChecKCustoMerChaN()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(recheckVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
recheck_incoming = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
var recheck_VDIC_array=recheck_incoming.split("\n");
|
|
if (recheck_VDIC_array[0] == '1')
|
|
{
|
|
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
|
|
if (reVDIC_data_VDAC[3] == lastcustchannel)
|
|
{
|
|
// do nothing
|
|
}
|
|
else
|
|
{
|
|
// alert("Canal has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
|
|
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3];
|
|
lastcustchannel = reVDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
|
|
lastcustserverip = reVDIC_data_VDAC[4];
|
|
custchannellive = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function check_for_auto_incoming()
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.vicidial_form.lead_id.value = '';
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(checkVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
check_incoming = xmlhttp.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttp.responseText);
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
AutoDialWaiting = 0;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_AutO_LauncH = VDIC_data_VDIG[6];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " Fronter: " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
// INSERT VICIDISCAR_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Entrante: " + document.vicidial_form.phone_number.value + " UID: " + CIDcheck + " " + VDIC_fronter;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CHAMADABACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Última Chamada:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rechamada:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agente:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comentários:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Entrante: " + document.vicidial_form.phone_number.value + " Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter;
|
|
}
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\"></a>";
|
|
|
|
document.getElementById("InternalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRINTERNAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_internalcloser_ptbr.gif\" border=0 alt=\"CLOSER INTERNO\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\"></a>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
}
|
|
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 3) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
|
|
if ( (campaign_recording == 'ALLCALLS') || (campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
// test code for scripts output
|
|
URLDecode(scriptnames[CalL_ScripT_id],'NO');
|
|
var textname = decoded;
|
|
URLDecode(scripttexts[CalL_ScripT_id],'YES');
|
|
var texttext = decoded;
|
|
var testscript = "<B>" + textname + "</B>\n\n<BR><BR>\n\n" + texttext;
|
|
document.getElementById("ScriptContents").innerHTML = testscript;
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
|
|
}
|
|
else
|
|
{
|
|
// do nothing
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the web form URL
|
|
function WebFormRefresH(taskrefresh)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 3) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
web_form_vars =
|
|
"lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOver=\"WebFormRefresH('IN');\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + VDIC_web_form_address + web_form_vars + "\" target=\"vdcwebform\" onMouseOut=\"WebFormRefresH('OUT');\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send hangup a second time from the dispo screen
|
|
function DispoHanguPAgaiN()
|
|
{
|
|
form_cust_channel = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
|
|
lastcustchannel = AgaiNHanguPChanneL;
|
|
lastcustserverip = AgaiNHanguPServeR;
|
|
VD_live_call_secondS = AgainCalLSecondS;
|
|
CalLCID = AgaiNCalLCID;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send leave 3way call a second time from the dispo screen
|
|
function DispoLeavE3wayAgaiN()
|
|
{
|
|
XDchannel = DispO3wayXtrAchannel;
|
|
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
|
|
document.vicidial_form.xfercode.value = DispO3wayCalLcamptail;
|
|
MDchannel = DispO3waychannel;
|
|
lastcustserverip = DispO3wayCalLserverip;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
leave_3way_call('SECOND');
|
|
|
|
DispO3waychannel = '';
|
|
DispO3wayXtrAchannel = '';
|
|
DispO3wayCalLserverip = '';
|
|
DispO3wayCalLxfernumber = '';
|
|
DispO3wayCalLcamptail = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Start Hangup Functions for both
|
|
function bothcall_send_hangup()
|
|
{
|
|
if (lastcustchannel.length > 3)
|
|
{dialedcall_send_hangup();}
|
|
if (lastxferchannel.length > 3)
|
|
{xfercall_send_hangup();}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for customer call connected to the conference now to Manager
|
|
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo)
|
|
{
|
|
var form_cust_channel = document.vicidial_form.callchannel.value;
|
|
var form_cust_serverip = document.vicidial_form.callserverip.value;
|
|
var customer_channel = lastcustchannel;
|
|
var customer_server_ip = lastcustserverip;
|
|
AgaiNHanguPChanneL = lastcustchannel;
|
|
AgaiNHanguPServeR = lastcustserverip;
|
|
AgainCalLSecondS = VD_live_call_secondS;
|
|
AgaiNCalLCID = CalLCID;
|
|
var process_post_hangup=0;
|
|
if (MD_channel_look==1)
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup();
|
|
}
|
|
if (form_cust_channel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = customer_channel;
|
|
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
// var HU_debug = xmlhttp.responseText;
|
|
// var HU_debug_array=HU_debug.split(" ");
|
|
// if (HU_debug_array[0] == 'Call')
|
|
// {
|
|
// alert(xmlhttp.responseText);
|
|
// }
|
|
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
VD_live_customer_call = 0;
|
|
VD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
CalLCID = '';
|
|
|
|
// UPDATE VICIDISCAR_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
DialLog("end");
|
|
if (dispowindow == 'NO')
|
|
{
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
auto_dial_alt_dial=1;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
}
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
lastcustchannel='';
|
|
lastcustserverip='';
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_OFF_ptbr.gif\" border=0 alt=\"Web Form\">";
|
|
document.getElementById("ParkControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_parkcall_OFF_ptbr.gif\" border=0 alt=\"Colocar em espera\">";
|
|
document.getElementById("HangupControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif\" border=0 alt=\"Desligar Cliente\">";
|
|
document.getElementById("XferControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_transferconf_OFF_ptbr.gif\" border=0 alt=\"Transferir a conferência\">";
|
|
document.getElementById("LocalCloser").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_localcloser_OFF_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\">";
|
|
document.getElementById("InternalCloser").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_internalcloser_OFF_ptbr.gif\" border=0 alt=\"CLOSER INTERNO\">";
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_blindtransfer_OFF_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\">";
|
|
document.getElementById("DialBlindVMail").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_ammessage_OFF.gif\" border=0 alt=\"Blind Transfer VMail Message\">";
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_up_off.gif\" Border=0>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_down_off.gif\" Border=0>";
|
|
|
|
document.vicidial_form.custdatetime.value = '';
|
|
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTTelefoneE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
reselect_alt_dial = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTTelefoneE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("MainStatuSSpan").innerHTML = '';
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
|
|
ShoWTransferMain('OFF');
|
|
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
|
function xfercall_send_hangup()
|
|
{
|
|
var xferchannel = document.vicidial_form.xferchannel.value;
|
|
var xfer_channel = lastxferchannel;
|
|
var process_post_hangup=0;
|
|
if (MD_channel_look==1)
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup();
|
|
}
|
|
if (xferchannel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HXvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = xfer_channel;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
MD_channel_look=0;
|
|
XDnextCID = '';
|
|
XDcheck = '';
|
|
xferchannellive=0;
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.xferchannel.value = "";
|
|
lastxferchannel='';
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_leave3waycall_OFF_ptbr.gif\" border=0 alt=\"ABANDONAR CHAMADA A TRES\">";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_ptbr.gif\" border=0 alt=\"Discar com o cliente\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\"></a>";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_hangupxferline_OFF_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\">";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\"></a>";
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
|
|
function DialTimeHangup()
|
|
{
|
|
MD_channel_look=0;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HTvdcW" + epoch_sec + user_abb;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with all altered values from form
|
|
function CustomerData_update()
|
|
{
|
|
|
|
var REGcommentsAMP = new RegExp('&',"g");
|
|
var REGcommentsQUES = new RegExp("\\?","g");
|
|
var REGcommentsPOUND = new RegExp("\\#","g");
|
|
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + REGcommentsRESULT;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VLupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Call Disposition Chooser panel
|
|
function DispoSelectContent_create(taskDSgrp,taskDSstage)
|
|
{
|
|
AgentDispoing = 1;
|
|
var VD_statuses_ct_half = parseInt(VD_statuses_ct / 2);
|
|
var dispo_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> CHAMADA DISPOSITION</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_statuses_ct)
|
|
{
|
|
if (taskDSgrp == VARstatuses[loop_ct])
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a></b></font><BR><BR>";
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a><BR><BR>";
|
|
}
|
|
if (loop_ct == VD_statuses_ct_half)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectB>";}
|
|
loop_ct++;
|
|
}
|
|
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
|
|
|
|
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
|
|
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
|
|
|
|
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Pausa Code Chooser panel
|
|
function PauseCodeSelectContent_create()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) )
|
|
{
|
|
alert("VOCÊ DEVE SER PAUSADO PARA DAR ENTRADA A um CÓDIGO Da PAUSA NaMODALIDADE De AUTO-DISCAR");
|
|
}
|
|
else
|
|
{
|
|
showDiv('PausaCodeSelectBox');
|
|
WaitingForNextStep=1;
|
|
PausaCode_HTML = '';
|
|
document.vicidial_form.PausaCodeSelection.value = '';
|
|
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
|
|
PausaCode_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> PAUSAR CODE</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PausaCodeSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_pause_codes_ct)
|
|
{
|
|
PausaCode_HTML = PausaCode_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PausaCodeSelect_submit('" + VARpause_codes[loop_ct] + "');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_pause_codes_ct_half)
|
|
{PausaCode_HTML = PausaCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PausaCodeSelectB>";}
|
|
}
|
|
PausaCode_HTML = PausaCode_HTML + "</span></font></td></tr></table><BR><BR><font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PausaCodeSelect_submit('');return false;\">Voltar</a>";
|
|
document.getElementById("PausaCodeSelectContent").innerHTML = PausaCode_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// open web form, then submit disposition
|
|
function WeBForMDispoSelect_submit()
|
|
{
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Você deve selecionar um status");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
LeaDDispO = DispoChoice;
|
|
|
|
WebFormRefresH();
|
|
|
|
window.open(VDIC_web_form_address + "" + web_form_vars, 'webform', 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with disposition selection
|
|
function DispoSelect_submit()
|
|
{
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Você deve selecionar um status");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
if ( (DispoChoice == 'CALLBK') && (scheduled_callbacks > 0) ) {showDiv('CallBackSelectBox');}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&MDnextCID=" + LasTCID + "&comments=" + CallBackCommenTs;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DSupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// CLEAR ALL FORM VARIABLES
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
document.vicidial_form.phone_number.value ='';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
manual_dial_finished();
|
|
}
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\">minimizar</a>";
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Desligue novamente</a>";
|
|
|
|
CBcommentsBoxhide();
|
|
|
|
AgentDispoing = 0;
|
|
|
|
if (wrapup_waiting == 0)
|
|
{
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
else
|
|
{
|
|
// trigger HotKeys manual dial automatically go to next lead
|
|
if (manual_auto_hotkey == '1')
|
|
{
|
|
manual_auto_hotkey = 0;
|
|
ManualDialNext('','','','','');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Pausa Code
|
|
function PauseCodeSelect_submit(newpausecode)
|
|
{
|
|
hideDiv('PausaCodeSelectBox');
|
|
WaitingForNextStep=0;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PausaCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCpausecode_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
|
|
function DtMf_PreSet_a()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
}
|
|
function DtMf_PreSet_b()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
}
|
|
// ################################################################################
|
|
// Mostrar message that customer has hungup the call before agent has
|
|
function CustomerChanneLGone()
|
|
{
|
|
showDiv('CustomerGoneBox');
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
WaitingForNextStep=1;
|
|
}
|
|
function CustomerGoneOK()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
}
|
|
function CustomerGoneHangup()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
// ################################################################################
|
|
// Mostrar message that there are no voice channels in the VICIDISCAR session
|
|
function NoneInSession()
|
|
{
|
|
showDiv('NoneInSessionBox');
|
|
|
|
document.getElementById("NoneInSessionID").innerHTML = session_id;
|
|
WaitingForNextStep=1;
|
|
}
|
|
function NoneInSessionOK()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
}
|
|
function NoneInSessionCalL()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
|
|
if (protocol == 'EXTERNAL')
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
var queryCID = "ACagcW" + epoch_sec + user_abb;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + ext_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (auto_dial_level > 0)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Closer In Group Chooser panel
|
|
function CloserSelectContent_create()
|
|
{
|
|
if (VU_agent_choose_ingroups == '1')
|
|
{
|
|
var live_CSC_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td><B>GRUPOS NÃO SELECIONADOS</B></td><td><B>GRUPOS SELECIONADOS</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectAdd>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
loop_ct++;
|
|
}
|
|
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
else
|
|
{
|
|
VU_agent_choose_ingroups_DV = "MGRLOCK";
|
|
var live_CSC_HTML = "Manager has selected groups for you<BR>";
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Closer In Group record to the selected column or reverse
|
|
function CloserSelect_change(taskCSgrp,taskCSchange)
|
|
{
|
|
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
|
|
var CSCchange = 0;
|
|
var regCS = new RegExp(" "+taskCSgrp+" ","ig");
|
|
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
|
|
{
|
|
if (taskCSchange == 'DELETE') {CSCchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskCSchange == 'ADD') {CSCchange = 1;}
|
|
}
|
|
|
|
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn)
|
|
|
|
if (CSCchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var CSCcolumn = '';
|
|
var live_CSC_HTML_ADD = '';
|
|
var live_CSC_HTML_DELETE = '';
|
|
var live_CSC_LIST_value = " ";
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
var regCSL = new RegExp(" "+VARingroups[loop_ct]+" ","ig");
|
|
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
|
|
else {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) {CSCcolumn = 'ADD';}
|
|
if ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) {CSCcolumn = 'DELETE';}
|
|
|
|
|
|
if (CSCcolumn == 'DELETE')
|
|
{
|
|
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
|
|
document.getElementById("CloserSelectAdd").innerHTML = live_CSC_HTML_ADD;
|
|
document.getElementById("CloserSelectDelete").innerHTML = live_CSC_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with closer in group choices
|
|
function CloserSelect_submit()
|
|
{
|
|
if (document.vicidial_form.CloserSelectBlended.checked==true)
|
|
{VICIDiaL_closer_blended = 1;}
|
|
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{CloserSelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_choice=" + CloserSelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CSCupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
CloserSelecting = 0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system, if active call or active dial is occuring, don't let them.
|
|
function LogouT()
|
|
{
|
|
if (MD_channel_look==1)
|
|
{alert("Você não pode sair durante uma chamada. \nAguarda 50 segundos para desligar se for telefone não atendido");}
|
|
else
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert("VOCÊ ESTÁ EM UMA CHAMADA ATIVA! Desligue a chamada e você poderá sair do sistema.\n" + VD_live_customer_call);
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VDlogout_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('MainPanel');
|
|
showDiv('LogouTBox');
|
|
|
|
document.getElementById("LogouTBoxLink").innerHTML = "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">CLIQUE AQUI PARA FAZER O LOGIN NOVAMENTE</a>\n";
|
|
|
|
logout_stop_timeouts = 1;
|
|
|
|
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
|
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
//
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
if (HKdispo)
|
|
{
|
|
document.vicidial_form.inert_button.focus();
|
|
document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
// DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// disable enter/return keys to not clear out varsligadocustomer info
|
|
function enter_disable(evt)
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
return key != 13;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// decode the scripttext and scriptname so that it can be didsplayed
|
|
function URLDecode(encodedvar,scriptformat)
|
|
{
|
|
// Replace %ZZ with equivalent character
|
|
// Put [ERR] in output if %ZZ is invalid.
|
|
var HEXCHAR = "0123456789ABCDEFabcdef";
|
|
var encoded = encodedvar;
|
|
decoded = '';
|
|
var i = 0;
|
|
var RGnl = new RegExp("\n","g");
|
|
var RGplus = new RegExp(" ","g");
|
|
var RGiframe = new RegExp("iframe","gi");
|
|
|
|
if (scriptformat == 'YES')
|
|
{
|
|
var SCvendor_lead_code = document.vicidial_form.vendor_lead_code.value;
|
|
var SCsource_id = "";
|
|
var SClist_id = document.vicidial_form.list_id.value;
|
|
var SCgmt_offset_now = document.vicidial_form.gmt_offset_now.value;
|
|
var SCcalled_since_last_reset = "";
|
|
var SCphone_code = document.vicidial_form.phone_code.value;
|
|
var SCphone_number = document.vicidial_form.phone_number.value;
|
|
var SCtitle = document.vicidial_form.title.value;
|
|
var SCfirst_name = document.vicidial_form.first_name.value;
|
|
var SCmiddle_initial = document.vicidial_form.middle_initial.value;
|
|
var SClast_name = document.vicidial_form.last_name.value;
|
|
var SCaddress1 = document.vicidial_form.address1.value;
|
|
var SCaddress2 = document.vicidial_form.address2.value;
|
|
var SCaddress3 = document.vicidial_form.address3.value;
|
|
var SCcity = document.vicidial_form.city.value;
|
|
var SCstate = document.vicidial_form.state.value;
|
|
var SCprovince = document.vicidial_form.province.value;
|
|
var SCpostal_code = document.vicidial_form.postal_code.value;
|
|
var SCcountry_code = document.vicidial_form.country_code.value;
|
|
var SCgender = document.vicidial_form.gender.value;
|
|
var SCdate_of_birth = document.vicidial_form.date_of_birth.value;
|
|
var SCalt_phone = document.vicidial_form.alt_phone.value;
|
|
var SCemail = document.vicidial_form.email.value;
|
|
var SCsecurity_phrase = document.vicidial_form.security_phrase.value;
|
|
var SCcomments = document.vicidial_form.comments.value;
|
|
var SCfullname = LOGfullname;
|
|
var SCfronter = fronter;
|
|
var SCuser = user;
|
|
var SClead_id = document.vicidial_form.lead_id.value;
|
|
var SCcampaign = campaign;
|
|
var SCphone_login = phone_login;
|
|
var SCgroup = group;
|
|
var SCchannel_group = group;
|
|
var SCSQLdate = SQLdate;
|
|
var SCepoch = UnixTime;
|
|
var SCuniqueid = document.vicidial_form.uniqueid.value;
|
|
var SCcustomer_zap_channel = lastcustchannel;
|
|
var SCserver_ip = server_ip;
|
|
var SCSIPexten = extension;
|
|
var SCsession_id = session_id;
|
|
|
|
if (encoded.match(RGiframe))
|
|
{
|
|
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
|
|
SCsource_id = SCsource_id.replace(RGplus,'+');
|
|
SClist_id = SClist_id.replace(RGplus,'+');
|
|
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
|
|
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
|
|
SCphone_code = SCphone_code.replace(RGplus,'+');
|
|
SCphone_number = SCphone_number.replace(RGplus,'+');
|
|
SCtitle = SCtitle.replace(RGplus,'+');
|
|
SCfirst_name = SCfirst_name.replace(RGplus,'+');
|
|
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
|
|
SClast_name = SClast_name.replace(RGplus,'+');
|
|
SCaddress1 = SCaddress1.replace(RGplus,'+');
|
|
SCaddress2 = SCaddress2.replace(RGplus,'+');
|
|
SCaddress3 = SCaddress3.replace(RGplus,'+');
|
|
SCcity = SCcity.replace(RGplus,'+');
|
|
SCstate = SCstate.replace(RGplus,'+');
|
|
SCprovince = SCprovince.replace(RGplus,'+');
|
|
SCpostal_code = SCpostal_code.replace(RGplus,'+');
|
|
SCcountry_code = SCcountry_code.replace(RGplus,'+');
|
|
SCgender = SCgender.replace(RGplus,'+');
|
|
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
|
|
SCalt_phone = SCalt_phone.replace(RGplus,'+');
|
|
SCemail = SCemail.replace(RGplus,'+');
|
|
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
|
|
SCcomments = SCcomments.replace(RGplus,'+');
|
|
SCfullname = SCfullname.replace(RGplus,'+');
|
|
SCfronter = SCfronter.replace(RGplus,'+');
|
|
SCuser = SCuser.replace(RGplus,'+');
|
|
SClead_id = SClead_id.replace(RGplus,'+');
|
|
SCcampaign = SCcampaign.replace(RGplus,'+');
|
|
SCphone_login = SCphone_login.replace(RGplus,'+');
|
|
SCgroup = SCgroup.replace(RGplus,'+');
|
|
SCchannel_group = SCchannel_group.replace(RGplus,'+');
|
|
SCSQLdate = SCSQLdate.replace(RGplus,'+');
|
|
SCuniqueid = SCuniqueid.replace(RGplus,'+');
|
|
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
|
|
SCserver_ip = SCserver_ip.replace(RGplus,'+');
|
|
SCSIPexten = SCSIPexten.replace(RGplus,'+');
|
|
}
|
|
|
|
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
|
|
var RGsource_id = new RegExp("--A--source_id--B--","g");
|
|
var RGlist_id = new RegExp("--A--list_id--B--","g");
|
|
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
|
|
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
|
|
var RGphone_code = new RegExp("--A--phone_code--B--","g");
|
|
var RGphone_number = new RegExp("--A--phone_number--B--","g");
|
|
var RGtitle = new RegExp("--A--title--B--","g");
|
|
var RGfirst_name = new RegExp("--A--first_name--B--","g");
|
|
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
|
|
var RGlast_name = new RegExp("--A--last_name--B--","g");
|
|
var RGaddress1 = new RegExp("--A--address1--B--","g");
|
|
var RGaddress2 = new RegExp("--A--address2--B--","g");
|
|
var RGaddress3 = new RegExp("--A--address3--B--","g");
|
|
var RGcity = new RegExp("--A--city--B--","g");
|
|
var RGstate = new RegExp("--A--state--B--","g");
|
|
var RGprovince = new RegExp("--A--province--B--","g");
|
|
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
|
|
var RGcountry_code = new RegExp("--A--country_code--B--","g");
|
|
var RGgender = new RegExp("--A--gender--B--","g");
|
|
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
|
|
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
|
|
var RGemail = new RegExp("--A--email--B--","g");
|
|
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
|
|
var RGcomments = new RegExp("--A--comments--B--","g");
|
|
var RGfullname = new RegExp("--A--fullname--B--","g");
|
|
var RGfronter = new RegExp("--A--fronter--B--","g");
|
|
var RGuser = new RegExp("--A--user--B--","g");
|
|
var RGlead_id = new RegExp("--A--lead_id--B--","g");
|
|
var RGcampaign = new RegExp("--A--campaign--B--","g");
|
|
var RGphone_login = new RegExp("--A--phone_login--B--","g");
|
|
var RGgroup = new RegExp("--A--group--B--","g");
|
|
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
|
|
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
|
|
var RGepoch = new RegExp("--A--epoch--B--","g");
|
|
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
|
|
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
|
|
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
|
|
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
|
|
var RGsession_id = new RegExp("--A--session_id--B--","g");
|
|
|
|
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
|
|
encoded = encoded.replace(RGsource_id, SCsource_id);
|
|
encoded = encoded.replace(RGlist_id, SClist_id);
|
|
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
|
|
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
|
|
encoded = encoded.replace(RGphone_code, SCphone_code);
|
|
encoded = encoded.replace(RGphone_number, SCphone_number);
|
|
encoded = encoded.replace(RGtitle, SCtitle);
|
|
encoded = encoded.replace(RGfirst_name, SCfirst_name);
|
|
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
|
|
encoded = encoded.replace(RGlast_name, SClast_name);
|
|
encoded = encoded.replace(RGaddress1, SCaddress1);
|
|
encoded = encoded.replace(RGaddress2, SCaddress2);
|
|
encoded = encoded.replace(RGaddress3, SCaddress3);
|
|
encoded = encoded.replace(RGcity, SCcity);
|
|
encoded = encoded.replace(RGstate, SCstate);
|
|
encoded = encoded.replace(RGprovince, SCprovince);
|
|
encoded = encoded.replace(RGpostal_code, SCpostal_code);
|
|
encoded = encoded.replace(RGcountry_code, SCcountry_code);
|
|
encoded = encoded.replace(RGgender, SCgender);
|
|
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
|
|
encoded = encoded.replace(RGalt_phone, SCalt_phone);
|
|
encoded = encoded.replace(RGemail, SCemail);
|
|
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
|
|
encoded = encoded.replace(RGcomments, SCcomments);
|
|
encoded = encoded.replace(RGfullname, SCfullname);
|
|
encoded = encoded.replace(RGfronter, SCfronter);
|
|
encoded = encoded.replace(RGuser, SCuser);
|
|
encoded = encoded.replace(RGlead_id, SClead_id);
|
|
encoded = encoded.replace(RGcampaign, SCcampaign);
|
|
encoded = encoded.replace(RGphone_login, SCphone_login);
|
|
encoded = encoded.replace(RGgroup, SCgroup);
|
|
encoded = encoded.replace(RGchannel_group, SCchannel_group);
|
|
encoded = encoded.replace(RGSQLdate, SCSQLdate);
|
|
encoded = encoded.replace(RGepoch, SCepoch);
|
|
encoded = encoded.replace(RGuniqueid, SCuniqueid);
|
|
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
|
|
encoded = encoded.replace(RGserver_ip, SCserver_ip);
|
|
encoded = encoded.replace(RGSIPexten, SCSIPexten);
|
|
encoded = encoded.replace(RGsession_id, SCsession_id);
|
|
}
|
|
while (i < encoded.length) {
|
|
var ch = encoded.charAt(i);
|
|
if (ch == "%") {
|
|
if (i < (encoded.length-2)
|
|
&& HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
|
|
&& HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
|
|
decoded += unescape( encoded.substr(i,3) );
|
|
i += 3;
|
|
} else {
|
|
alert( 'Bad escape combo near ...' + encoded.substr(i) );
|
|
decoded += "%[ERR]";
|
|
i++;
|
|
}
|
|
} else {
|
|
decoded += ch;
|
|
i++;
|
|
}
|
|
} // while
|
|
decoded = decoded.replace(RGnl, "<BR>");
|
|
|
|
return false;
|
|
};
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame out of the way and change the link to maximizar
|
|
function DispoMinimize()
|
|
{
|
|
showDiv('DispoButtonHideA');
|
|
showDiv('DispoButtonHideB');
|
|
showDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 340;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\">maximizar</a>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame to the top and change the link to minimizar
|
|
function DispoMaximize()
|
|
{
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\">minimizar</a>";
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the CBcommentsBox span upon click
|
|
function CBcommentsBoxhide()
|
|
{
|
|
CBentry_time = '';
|
|
CBcallback_time = '';
|
|
CBuser = '';
|
|
CBcomments = '';
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "";
|
|
hideDiv('CBcommentsBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populating the date field in the callback frame prior to submission
|
|
function CB_date_pick(taskdate)
|
|
{
|
|
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submitting the callback date and time to the system
|
|
function CallBackDatE_submit()
|
|
{
|
|
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
|
|
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
|
|
if (CallBackDatEForM.length < 2)
|
|
{alert("Você deve selecionar uma data");}
|
|
else
|
|
{
|
|
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
|
|
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
|
|
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
|
|
if (CallBackTimEHouR == '12')
|
|
{
|
|
if (CallBackTimEAmpM == 'AM')
|
|
{
|
|
CallBackTimEHouR = '00';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (CallBackTimEAmpM == 'PM')
|
|
{
|
|
CallBackTimEHouR = CallBackTimEHouR * 1;
|
|
CallBackTimEHouR = (CallBackTimEHouR + 12);
|
|
}
|
|
}
|
|
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
|
|
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = "Selecione uma data abaixo";
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
document.vicidial_form.CBT_hour.value = '01';
|
|
document.vicidial_form.CBT_minute.value = '00';
|
|
document.vicidial_form.CBT_ampm.value = 'PM';
|
|
|
|
if (document.vicidial_form.CallBackOnlyMe.checked==true)
|
|
{
|
|
CallBackrecipient = 'USERONLY';
|
|
}
|
|
else
|
|
{
|
|
CallBackrecipient = 'ANYONE';
|
|
}
|
|
document.vicidial_form.CallBackOnlyMe.checked=false;
|
|
|
|
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
|
|
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
hideDiv('CallBackSelectBox');
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function WrapupFinish()
|
|
{
|
|
wrapup_counter=999;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// GLOBAL FUNCTIONS
|
|
function begin_all_refresh()
|
|
{
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
|
|
all_refresh();
|
|
}
|
|
function start_all_refresh()
|
|
{
|
|
if (VICIDiaL_closer_login_checked==0)
|
|
{
|
|
hideDiv('NothingBox');
|
|
hideDiv('CBcommentsBox');
|
|
hideDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
hideDiv('MainPanel');
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('LogouTBox');
|
|
hideDiv('AgenTDisablEBoX');
|
|
hideDiv('CustomerGoneBox');
|
|
hideDiv('NoneInSessionBox');
|
|
hideDiv('WrapupBox');
|
|
hideDiv('TransferMain');
|
|
hideDiv('Bem vindoBoxA');
|
|
hideDiv('CallBackSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
hideDiv('CallBacKsLisTBox');
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
hideDiv('PausaCodeSelectBox');
|
|
if (agentonly_callbacks != '1')
|
|
{hideDiv('CallbacksButtons');}
|
|
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
|
|
if (agentcall_manual != '1')
|
|
{hideDiv('ManuaLDiaLButtons');}
|
|
if (agentcallsstatus != '1')
|
|
{hideDiv('AgentStatusSpan');}
|
|
if ( (auto_dial_level != 0) || (manual_dial_preview != 1) )
|
|
{clearDiv('DiaLLeaDPrevieW');}
|
|
if (alt_phone_dialing != 1)
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (volumecontrol_active != '1')
|
|
{hideDiv('VolumeControlSpan');}
|
|
document.vicidial_form.LeadLookuP.checked=true;
|
|
|
|
if (agent_pause_codes_active=='Y')
|
|
{
|
|
document.getElementById("PausaCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PausaCodeSelectContent_create();return false;\">DÊ ENTRADA A um CÓDIGO Da PAUSA</a>";
|
|
}
|
|
if (VICIDiaL_allow_closers < 1)
|
|
{
|
|
document.getElementById("InternalCloser").style.visibility = 'hidden';
|
|
document.getElementById("LocalCloser").style.visibility = 'hidden';
|
|
}
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
if ( (campaign_recording == 'NEVER') || (campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VU_closer_default_blended == 1)
|
|
{document.vicidial_form.CloserSelectBlended.checked=true}
|
|
showDiv('CloserSelectBox');
|
|
var CloserSelecting = 1;
|
|
CloserSelectContent_create();
|
|
}
|
|
else
|
|
{
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
var CloserSelecting = 0;
|
|
}
|
|
VICIDiaL_closer_login_checked = 1;
|
|
}
|
|
else
|
|
{
|
|
|
|
var WaitingForNextStep=0;
|
|
if (CloserSelecting==1) {WaitingForNextStep=1;}
|
|
if (open_dispo_screen==1)
|
|
{
|
|
wrapup_counter=0;
|
|
if (wrapup_segundos > 0)
|
|
{
|
|
showDiv('WrapupBox');
|
|
document.getElementById("WrapupTimer").innerHTML = wrapup_segundos;
|
|
wrapup_waiting=1;
|
|
}
|
|
CustomerData_update();
|
|
showDiv('DispoSelectBox');
|
|
DispoSelectContent_create('','ReSET');
|
|
WaitingForNextStep=1;
|
|
open_dispo_screen=0;
|
|
document.getElementById("DispoSelectPhonE").innerHTML = document.vicidial_form.phone_number.value;
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Call";
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
if (AgentDispoing==1)
|
|
{
|
|
WaitingForNextStep=1;
|
|
check_for_conf_calls(session_id, '0');
|
|
}
|
|
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
|
|
if ( (custchannellive < -30) && (lastcustchannel.length > 3) ) {CustomerChanneLGone();}
|
|
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
|
|
if ( (nochannelinsession > 16) && (check_n > 15) ) {NoneInSession();}
|
|
if (WaitingForNextStep==0)
|
|
{
|
|
// check for live channels in conference room and get current datetime
|
|
check_for_conf_calls(session_id, '0');
|
|
if (agentonly_callbacks == '1')
|
|
{CB_count_check++;}
|
|
|
|
if (AutoDialWaiting == 1)
|
|
{
|
|
check_for_auto_incoming();
|
|
}
|
|
// look for a channel name for the manually dialed call
|
|
if (MD_channel_look==1)
|
|
{
|
|
ManualDialCheckChanneL(XDcheck);
|
|
}
|
|
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
|
|
{
|
|
CalLBacKsCounTCheck();
|
|
CB_count_check=0;
|
|
}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
VD_live_call_secondS++;
|
|
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
|
}
|
|
if (XD_live_customer_call==1)
|
|
{
|
|
XD_live_call_secondS++;
|
|
document.vicidial_form.xferlength.value = XD_live_call_secondS;
|
|
}
|
|
if (HKdispo_display > 0)
|
|
{
|
|
if ( (HKdispo_display == 3) && (HKfinish==1) )
|
|
{
|
|
HKfinish=0;
|
|
DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
if (HKdispo_display == 1)
|
|
{
|
|
if (hot_keys_active==1)
|
|
{showDiv('HotKeyEntriesBox');}
|
|
hideDiv('HotKeyActionBox');
|
|
}
|
|
HKdispo_display--;
|
|
}
|
|
if (all_record == 'YES')
|
|
{
|
|
if (all_record_count < allcalls_delay)
|
|
{all_record_count++;}
|
|
else
|
|
{
|
|
conf_send_recording('MonitorConf',session_id ,'');
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
}
|
|
}
|
|
|
|
|
|
if (active_display==1)
|
|
{
|
|
check_s = check_n.toString();
|
|
if ( (check_s.match(/00$/)) || (check_n<2) )
|
|
{
|
|
// check_for_conf_calls();
|
|
}
|
|
}
|
|
if (check_n<2)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
// check_for_live_calls();
|
|
check_s = check_n.toString();
|
|
if ( (park_refresh > 0) && (check_s.match(/0$|5$/)) )
|
|
{
|
|
// parked_calls_display_refresh();
|
|
}
|
|
}
|
|
if (wrapup_segundos > 0)
|
|
{
|
|
document.getElementById("WrapupTimer").innerHTML = (wrapup_segundos - wrapup_counter);
|
|
wrapup_counter++;
|
|
if ( (wrapup_counter > wrapup_segundos) && (document.getElementById("WrapupBox").style.visibility == 'visible') )
|
|
{
|
|
wrapup_waiting=0;
|
|
hideDiv('WrapupBox');
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready","NO");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
setTimeout("all_refresh()", refresh_interval);
|
|
}
|
|
function all_refresh()
|
|
{
|
|
epoch_sec++;
|
|
check_n++;
|
|
var year= t.getYear()
|
|
var month= t.getMonth()
|
|
month++;
|
|
var daym= t.getDate()
|
|
var hours = t.getHours();
|
|
var min = t.getMinutes();
|
|
var sec = t.getSeconds();
|
|
if (year < 1000) {year+=1900}
|
|
if (month< 10) {month= "0" + month}
|
|
if (daym< 10) {daym= "0" + daym}
|
|
if (hours < 10) {hours = "0" + hours;}
|
|
if (min < 10) {min = "0" + min;}
|
|
if (sec < 10) {sec = "0" + sec;}
|
|
var Tyear = (year-2000);
|
|
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
|
|
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
|
|
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
|
|
document.getElementById("status").innerHTML = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec + display_message;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
|
|
var AMPM = 'AM';
|
|
var customer_gmt_diff = (customer_gmt - local_gmt);
|
|
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
|
|
var UnixTimeMSc = (UnixTimec * 1000);
|
|
c.setTime(UnixTimeMSc);
|
|
var Cmon= c.getMonth()
|
|
// Cmon++;
|
|
var Cdaym= c.getDate()
|
|
var Chours = c.getHours();
|
|
var Cmin = c.getMinutes();
|
|
var Csec = c.getSeconds();
|
|
if (Cmon < 10) {Cmon= "0" + Cmon}
|
|
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
|
|
if (Chours < 10) {Chours = "0" + Chours;}
|
|
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
|
|
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
|
|
if (Cmon == 0) {Cmon = "JAN";}
|
|
if (Cmon == 1) {Cmon = "FEV";}
|
|
if (Cmon == 2) {Cmon = "MAR";}
|
|
if (Cmon == 3) {Cmon = "ABR";}
|
|
if (Cmon == 4) {Cmon = "MAI";}
|
|
if (Cmon == 5) {Cmon = "JUN";}
|
|
if (Cmon == 6) {Cmon = "JLY";}
|
|
if (Cmon == 7) {Cmon = "AGO";}
|
|
if (Cmon == 8) {Cmon = "SET";}
|
|
if (Cmon == 9) {Cmon = "OUT";}
|
|
if (Cmon == 10) {Cmon = "NOV";}
|
|
if (Cmon == 11) {Cmon = "DEZ";}
|
|
if (Chours == 12) {AMPM = 'PM';}
|
|
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
|
|
if (Cmin < 10) {Cmin = "0" + Cmin;}
|
|
if (Csec < 10) {Csec = "0" + Csec;}
|
|
|
|
var customer_local_time = Cmon + " " + Cdaym + " " + Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
|
|
document.vicidial_form.custdatetime.value = customer_local_time;
|
|
|
|
}
|
|
start_all_refresh();
|
|
}
|
|
function pause() // Pauses the refreshing of the lists
|
|
{active_display=2; display_message=" - DISPLAY ATIVO PAUSADO - ";}
|
|
function start() // resumes the refreshing of the lists
|
|
{active_display=1; display_message='';}
|
|
function faster() // lowers by 1000 milliseconds the time until the next refresh
|
|
{
|
|
if (refresh_interval>1001)
|
|
{refresh_interval=(refresh_interval - 1000);}
|
|
}
|
|
function slower() // raises by 1000 milliseconds the time until the next refresh
|
|
{
|
|
refresh_interval=(refresh_interval + 1000);
|
|
}
|
|
|
|
// activeext-specific functions
|
|
function activeext_force_refresh() // forces immediate refresh of list content
|
|
{getactiveext();}
|
|
function activeext_order_asc() // changes order of activeext list to ascending
|
|
{
|
|
activeext_order="asc"; getactiveext();
|
|
desc_order_HTML ='<a href="#" onclick="activeext_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("activeext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function activeext_order_desc() // changes order of activeext list to descending
|
|
{
|
|
activeext_order="desc"; getactiveext();
|
|
asc_order_HTML ='<a href="#" onclick="activeext_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("activeext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
|
|
// busytrunk-specific functions
|
|
function busytrunk_force_refresh() // forces immediate refresh of list content
|
|
{getbusytrunk();}
|
|
function busytrunk_order_asc() // changes order of busytrunk list to ascending
|
|
{
|
|
busytrunk_order="asc"; getbusytrunk();
|
|
desc_order_HTML ='<a href="#" onclick="busytrunk_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busytrunk_order_desc() // changes order of busytrunk list to descending
|
|
{
|
|
busytrunk_order="desc"; getbusytrunk();
|
|
asc_order_HTML ='<a href="#" onclick="busytrunk_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busytrunkhangup_force_refresh() // forces immediate refresh of list content
|
|
{busytrunkhangup();}
|
|
|
|
// busyext-specific functions
|
|
function busyext_force_refresh() // forces immediate refresh of list content
|
|
{getbusyext();}
|
|
function busyext_order_asc() // changes order of busyext list to ascending
|
|
{
|
|
busyext_order="asc"; getbusyext();
|
|
desc_order_HTML ='<a href="#" onclick="busyext_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("busyext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busyext_order_desc() // changes order of busyext list to descending
|
|
{
|
|
busyext_order="desc"; getbusyext();
|
|
asc_order_HTML ='<a href="#" onclick="busyext_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("busyext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busylocalhangup_force_refresh() // forces immediate refresh of list content
|
|
{busylocalhangup();}
|
|
|
|
|
|
// functions to hide and show different DIVs
|
|
function showDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'visible';
|
|
}
|
|
}
|
|
function hideDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'hidden';
|
|
}
|
|
}
|
|
function clearDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALTERNATIVO<BR></font>";
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
|
|
}
|
|
}
|
|
}
|
|
function buildDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
var buildDivHTML = "";
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_preview_dial==1)
|
|
{document.vicidial_form.LeadPreview.checked=true}
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALTERNATIVO<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_alt_dial==1)
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true}
|
|
}
|
|
}
|
|
}
|
|
|
|
function conf_channels_detail(divvar)
|
|
{
|
|
if (divvar == 'SHOW')
|
|
{
|
|
conf_channels_xtra_display = 1;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\">Ocultar informações de discagem do canal</a>";
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
else
|
|
{
|
|
conf_channels_xtra_display = 0;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\">Mostrar informações de discagem do canal</a>";
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
}
|
|
|
|
function HotKeys(HKstate)
|
|
{
|
|
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
|
|
{
|
|
showDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 1;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive_ptbr.gif\" border=0 alt=\"ATALHOS DE STATUS ATIVOS\"></a>";
|
|
}
|
|
else
|
|
{
|
|
hideDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 0;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive_OFF_ptbr.gif\" border=0 alt=\"ATALHOS DE STATUS INATIVOS\"></a>";
|
|
}
|
|
}
|
|
|
|
function ShoWTransferMain(showxfervar,showoffvar)
|
|
{
|
|
if (VU_vicidial_transfers == '1')
|
|
{
|
|
if (showxfervar == 'ON')
|
|
{
|
|
var xfer_height = 310;
|
|
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
|
|
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
|
|
document.getElementById("TransferMain").style.top = xfer_height;
|
|
HKbutton_allowed = 0;
|
|
showDiv('TransferMain');
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
}
|
|
else
|
|
{
|
|
HKbutton_allowed = 1;
|
|
hideDiv('TransferMain');
|
|
if (showoffvar == 'YES')
|
|
{
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (showxfervar != 'OFF')
|
|
{
|
|
alert('VOCE NÃO TEM PERMISSÕES PARA TRANSFERIR AS CHAMADAS');
|
|
}
|
|
}
|
|
}
|
|
|
|
function MainPanelToFront(resumevar)
|
|
{
|
|
document.getElementById("MainTable").style.backgroundColor="#E0C2D6";
|
|
hideDiv('ScriptPanel');
|
|
showDiv('MainPanel');
|
|
if (resumevar != 'NO')
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
else
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (auto_dial_alt_dial==1)
|
|
{
|
|
auto_dial_alt_dial=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
clearDiv('DiaLLeaDPrevieW');
|
|
}
|
|
}
|
|
panel_bgcolor='#E0C2D6';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
function ScriptPanelToFront()
|
|
{
|
|
showDiv('ScriptPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="#FFE7D0";
|
|
panel_bgcolor='#FFE7D0';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
</script>
|
|
|
|
|
|
<style type="text/css">
|
|
<!--
|
|
div.scroll_callback {height: 300px; width: 620px; overflow: scroll;}
|
|
div.scroll_list {height: 400px; width: 140px; overflow: scroll;}
|
|
div.scroll_script {height: 331px; width: 600px; background: #FFF5EC; overflow: scroll; font-size: 12px; font-family: sans-serif;}
|
|
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
|
|
.body_text {font-size: 13px; font-family: sans-serif;}
|
|
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
|
|
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
|
|
.body_small {font-size: 11px; font-family: sans-serif;}
|
|
.body_tiny {font-size: 10px; font-family: sans-serif;}
|
|
.log_text {font-size: 11px; font-family: monospace;}
|
|
.log_title {font-size: 12px; font-family: monospace; font-weight: bold;}
|
|
.sd_text {font-size: 16px; font-family: sans-serif; font-weight: bold;}
|
|
.sh_text {font-size: 14px; font-family: sans-serif; font-weight: bold;}
|
|
.sb_text {font-size: 12px; font-family: sans-serif;}
|
|
.sk_text {font-size: 11px; font-family: sans-serif;}
|
|
.skb_text {font-size: 13px; font-family: sans-serif; font-weight: bold;}
|
|
.ON_conf {font-size: 11px; font-family: monospace; color: black ; background: #FFFF99}
|
|
.OFF_conf {font-size: 11px; font-family: monospace; color: black ; background: #FFCC77}
|
|
.cust_form {font-family: sans-serif; font-size: 10px; overflow: auto}
|
|
|
|
-->
|
|
</style>
|
|
<?
|
|
echo "</head>\n";
|
|
|
|
|
|
?>
|
|
<BODY onload="begin_all_refresh();">
|
|
<FORM name=vicidial_form>
|
|
<span style="position:absolute;left:0px;top:0px;z-index:2;" id="Header">
|
|
<TABLE Border=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=760 MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
|
|
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
|
|
<INPUT TYPE=HIDDEN NAME=extension>
|
|
<font class="body_text">
|
|
<? echo "Loggado como usuario: $VD_loginligadoTelefone: $SIP_userpara a campanha: $VD_campaign \n"; ?>
|
|
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text"><? echo "<a href=\"#\" onclick=\"LogouT();return false;\">SAIR</a>\n"; ?>
|
|
</TD></TR></TABLE>
|
|
</SPAN>
|
|
|
|
<span style="position:absolute;left:0px;top:13px;z-index:1;" id="Tabs">
|
|
<table border=0 bgcolor="#FFFFFF" width=760 height=30>
|
|
<TR VALIGN=TOP ALIGN=LEFT>
|
|
<TD ALIGN=LEFT WIDTH=115><A HREF="#" onclick="MainPanelToFront('NO');"><IMG SRC="../agc/images/vdc_tab_vicidial.gif" ALT="VICIDISCAR" WIDTH=115 HEIGHT=30 Border=0></A></TD>
|
|
<TD ALIGN=LEFT WIDTH=105><A HREF="#" onclick="ScriptPanelToFront();"><IMG SRC="../agc/images/vdc_tab_script.gif" ALT="SCRIPT" WIDTH=105 HEIGHT=30 Border=0></A></TD>
|
|
<TD WIDTH=431 VALIGN=MIDDLE ALIGN=CENTER><font class="body_text"> <span id=status>LIVE</span> ID da sessão: <span id=sessionIDspan></span></TD>
|
|
<TD WIDTH=109><IMG SRC="../agc/images/agc_live_call_OFF_ptbr.gif" NAME=livecall ALT="Chamadas Ativas" WIDTH=109 HEIGHT=30 Border=0></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:3;" id="Bem vindoBoxA">
|
|
<table border=0 bgcolor="#FFFFFF" width=770 height=500><TR><TD align=center><BR><span id="Bem vindoBoxAt">VICIDISCAR</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:300px;top:365px;z-index:12;" id="ManuaLDiaLButtons"><font class="body_text">
|
|
<span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO');return false;">DISCAGEM MANUAL</a></span> <a href="#" onclick="NeWManuaLDiaLCalL('FAST');return false;">SELETOR RÁPIDO</a><BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:300px;top:350px;z-index:13;" id="CallbacksButtons"><font class="body_text">
|
|
<span id="CBstatusSpan">X AGENDAMENTOS ATIVOS</span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:500px;top:350px;z-index:14;" id="PausaCodeButtons"><font class="body_text">
|
|
<span id="PausaCodeLinkSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:680px;top:370px;z-index:22;" id="AgentMuteButton"><font class="body_text">
|
|
<span id="AgentMuteSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:38;" id="CallBacKsLisTBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> AGENDAMENTOS POR AGENTE <? echo $VD_login ?>:<BR>Clique em um dos contatos abaixo para ligar. Se você clicar em um contatos abaixo o mesmo será removido da lista de Agendamentos.
|
|
<BR>
|
|
<div class="scroll_callback" id="CallBacKsLisT"></div>
|
|
<BR>
|
|
<a href="#" onclick="CalLBacKsLisTCheck();return false;">Atualizar</a>
|
|
|
|
<a href="#" onclick="hideDiv('CallBacKsLisTBox');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:39;" id="NeWManuaLDiaLBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> NOVA DISCAGEM MANUAL PARA <? echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Digite abaixo a informação do novo contato que você deseja ligar.
|
|
<BR>
|
|
<?
|
|
if (eregi("X",dial_prefix))
|
|
{
|
|
echo "Nota: prefixo de discagem de $dial_prefix será inserido no inicio deste número<BR>\n";
|
|
}
|
|
?>
|
|
Nota: todos os novos contatos da discagem manual serão inseridos na lista 999<BR><BR>
|
|
<table><tr>
|
|
<td align=right><font class="body_text"> Codigo de Área: </td>
|
|
<td align=left><font class="body_text"><input type=text size=7 maxlength=10 name=MDDiaLCodE class="cust_form" value="1"> (Normalmente é 1 nos EUA-Canada)</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefone Number: </td>
|
|
<td align=left><font class="body_text">
|
|
<input type=text size=14 maxlength=12 name=MDPhonENumbeR class="cust_form" value=""> (12 digits max - digits only)
|
|
</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Ligações Existentes Da Busca: </td>
|
|
<td align=left><font class="body_text"><input type=checkbox name=LeadLookuP size=1 value="0"> (Esta opção se verificado tentará encontrar o número de telefone no sistema antes de introduzi-lo como uma ligação nova)</td>
|
|
</tr><tr>
|
|
|
|
<td align=right colspan=2><BR><BR>Se você deseja ligar para um número que não está na lista de contatos, digite o número que voc6e deseja discar no campo Discagem Sobreposta abaixo. Para desligar essa ligação você deve abrir o link Ligações em sua sessão link no rodapé da página e desligar clicando no link do canal.<BR> </td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Discagem Sobreposta: </td>
|
|
<td align=left><font class="body_text"><input type=text size=24 maxlength=20 name=MDDiaLOverridE class="cust_form" value=""> (digitos apenas por favor)
|
|
</td>
|
|
</tr></table>
|
|
<BR>
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT();return false;">Discar Agora</a>
|
|
|
|
<a href="#" onclick="hideDiv('NeWManuaLDiaLBox');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:352px;z-index:19;" id="VolumeControlSpan"><span id="VolumeUpSpan"><IMG SRC="../agc/images/vdc_volume_up_off.gif" Border=0></span><BR><span id="VolumeDownSpan"><IMG SRC="../agc/images/vdc_volume_down_off.gif" Border=0></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:35px;top:350px;z-index:20;" id="AgentStatusSpan"><font class="body_text">
|
|
Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="AgentStatusCalls"></span>
|
|
</font></span>
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:310px;z-index:21;" id="TransferMain">
|
|
<table bgcolor="#CCCCFF" width=750><tr>
|
|
<td align=left>
|
|
<div class="text_input" id="TransferMaindiv">
|
|
<font class="body_text">
|
|
<IMG SRC="../agc/images/vdc_XB_header_ptbr.gif" border=0 alt="Transferir a conferência"><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="InternalCloser"><IMG SRC="../agc/images/vdc_XB_internalcloser_ptbr.gif" border=0 alt="CLOSER INTERNO"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="LocalCloser"><IMG SRC="../agc/images/vdc_XB_localcloser_OFF_ptbr.gif" border=0 alt="CLOSER LOCAL"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="CloserCode"><IMG SRC="../agc/images/vdc_XB_code.gif" border=0 alt="CODE"> <input type=text size=1 name=xfercode maxlength=2 class="cust_form"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupXferLine"><IMG SRC="../agc/images/vdc_XB_hangupxferline_OFF_ptbr.gif" border=0 alt="Desligar linha Xfer"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="../agc/images/vdc_XB_hangupbothlines_ptbr.gif" border=0 alt="Desligar ambas as linhas"></a></span>
|
|
|
|
<BR>
|
|
|
|
<IMG SRC="../agc/images/vdc_XB_number_ptbr.gif" border=0 alt="Número a ser discado"> <input type=text size=15 name=xfernumber maxlength=25 class="cust_form">
|
|
<IMG SRC="../agc/images/vdc_XB_segundos_ptbr.gif" border=0 alt="segundos"> <input type=text size=2 name=xferlength maxlength=4 class="cust_form">
|
|
<IMG SRC="../agc/images/vdc_XB_channel_ptbr.gif" border=0 alt="channel"> <input type=text size=12 name=xferchannel maxlength=100 class="cust_form">
|
|
<input type=hidden name=xferuniqueid>
|
|
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny">OVERRIDE</font>
|
|
<a href="#" onclick="DtMf_PreSet_a();return false;"><font class="body_tiny">D1</font></a>
|
|
<a href="#" onclick="DtMf_PreSet_b();return false;"><font class="body_tiny">D2</font></a>
|
|
<BR>
|
|
|
|
<span STYLE="background-color: #CCCCCC" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES');return false;"><IMG SRC="../agc/images/vdc_XB_dialwithcustomer_ptbr.gif" border=0 alt="Discar com o cliente"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial();return false;"><IMG SRC="../agc/images/vdc_XB_parkcustomerdial_ptbr.gif" border=0 alt="Colocar chamada do cliente em espera"></a></span>
|
|
<span STYLE="background-color: #CCCCCC" id="Leave3WayCall"><IMG SRC="../agc/images/vdc_XB_leave3waycall_OFF_ptbr.gif" border=0 alt="ABANDONAR CHAMADA A TRES"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindTransfer"><IMG SRC="../agc/images/vdc_XB_blindtransfer_OFF_ptbr.gif" border=0 alt="Transferência sem acompanhamento"></span>
|
|
<span STYLE="background-color: #CCCCCC" id="DialBlindVMail"><IMG SRC="../agc/images/vdc_XB_ammessage_OFF.gif" border=0 alt="Blind Transfer VMail Message"></span>
|
|
</font>
|
|
</div>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:310px;z-index:23;" id="HotKeyActionBox">
|
|
<table border=0 bgcolor="#FFDD99" width=740 height=70>
|
|
<TR bgcolor="#FFEEBB"><TD height=70><font class="sh_text"> Status da ligação definida como: </font><BR><BR><CENTER>
|
|
<font class="sd_text"><span id="HotKeyDispo"> - </span></font></CENTER>
|
|
</TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:310px;z-index:24;" id="HotKeyEntriesBox">
|
|
<table border=0 bgcolor="#FFDD99" width=740 height=70>
|
|
<TR bgcolor="#FFEEBB"><TD width=200><font class="sh_text"> Atalhos para os status: </font></td><td colspan=2>
|
|
<font class="body_small">Quanto ativo apenas pressione a tecla do teclado referente ao status desejado. A ligação será desligada e salva com o status definido automaticamemente:</font></td></tr><tr>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxA"><? echo $HKboxA ?></span>
|
|
</font></TD>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxB"><? echo $HKboxB ?></span>
|
|
</font></TD>
|
|
<TD><font class="sk_text">
|
|
<span id="HotKeyBoxC"><? echo $HKboxC ?></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:310px;z-index:25;" id="CBcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=740 height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Informação Precedente Da Rechamada: </font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
|
|
</tr><tr>
|
|
<TD><font class="sk_text">
|
|
<span id="CBcommentsBoxA"></span><BR>
|
|
<span id="CBcommentsBoxB"></span><BR>
|
|
<span id="CBcommentsBoxC"></span><BR>
|
|
</font></TD>
|
|
<TD width=320><font class="sk_text">
|
|
<span id="CBcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:12px;z-index:26;" id="NoneInSessionBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=720 height=500><TR><TD align=center> Não existe ninguem na sua sessão: <span id="NoneInSessionID"></span><BR>
|
|
<a href="#" onclick="NoneInSessionOK();return false;">Voltar</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="NoneInSessionCalL();return false;">Ligar novamente para o agente</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:27;" id="CustomerGoneBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=770 height=500><TR><TD align=center> O cliente desligou: <span id="CustomerGoneChanneL"></span><BR>
|
|
<a href="#" onclick="CustomerGoneOK();return false;">Voltar</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="CustomerGoneHangup();return false;">Finalize e coloque o status da ligação</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:28;" id="WrapupBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=550><TR><TD align=center> Chamada Wrapup: <span id="WrapupTimer"></span> segundos restantes no wrapup<BR><BR>
|
|
<span id="WrapupMessage"><?=$wrapup_message ?></span>
|
|
<BR><BR>
|
|
<a href="#" onclick="WrapupFinish();return false;">Revestimento Wrapup e movimento sobre</a>
|
|
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:29;" id="AgenTDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=770 height=500><TR><TD align=center>Sua sessão foi incapacitada<BR><a href="#" onclick="LogouT();return false;">SAIR</a><BR><BR><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:30;" id="LogouTBox">
|
|
<table border=1 bgcolor="#FFFFFF" width=770 height=500><TR><TD align=center><BR><span id="LogouTBoxLink">SAIR</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:70px;z-index:31;" id="DispoButtonHideA">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:138px;z-index:32;" id="DispoButtonHideB">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top> </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="DispoButtonHideC">
|
|
<table border=0 bgcolor="#CCFFCC" width=770 height=47><TR><TD align=center VALIGN=top>Qualquer alteração feita nesta página não será salva. Você deve mudar as informações do cliente antes de desligar a ligação. </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:34;" id="DispoSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> SELEÇÃO DE STATUS :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Desligue novamente</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()">minimizar</a></span><BR>
|
|
<span id="DispoSelectContent"> Fim da seleção de status </span>
|
|
<input type=hidden name=DispoSelection><BR>
|
|
<input type=checkbox name=DispoSelectStop size=1 value="0"> PAUSAR DISCAGEM DO AGENTE <BR>
|
|
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">LIMPAR FORMULARIO</a> |
|
|
<a href="#" onclick="DispoSelect_submit();return false;">ENVIAR</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="WeBForMDispoSelect_submit();return false;">WEB FORM ENVIAR</a>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:40;" id="PausaCodeSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> SELECIONE Um CÓDIGO Da PAUSA :<BR>
|
|
<span id="PausaCodeSelectContent"> Pausa Code Selection </span>
|
|
<input type=hidden name=PausaCodeSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="CallBackSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> Selecione uma data para o retorno :<span id="CallBackDatE"></span><BR>
|
|
<input type=hidden name=CallBackDatESelectioN>
|
|
<input type=hidden name=CallBackTimESelectioN>
|
|
<span id="CallBackDatEPrinT">Selecione uma data abaixo</span>
|
|
<span id="CallBackTimEPrinT"></span>
|
|
Hour:
|
|
<SELECT SIZE=1 NAME="CBT_hour">
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
</select>
|
|
Minutes:
|
|
<SELECT SIZE=1 NAME="CBT_minute">
|
|
<option>00</option>
|
|
<option>30</option>
|
|
</select>
|
|
|
|
<SELECT SIZE=1 NAME="CBT_ampm">
|
|
<option>AM</option>
|
|
<option selected>PM</option>
|
|
</select> <BR>
|
|
<?
|
|
if ($agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe size=1 value=\"0\"> ESTE AGENDAMENTO SO APARECE PARA MIM <BR>";}
|
|
?>
|
|
Comentarios do CB: <input type=text name="CallBackCommenTsField" size=50><BR><BR>
|
|
|
|
<a href="#" onclick="CallBackDatE_submit();return false;">ENVIAR</a><BR><BR>
|
|
<span id="CallBackDateContent"><?echo"$CCAL_OUT"?></span>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="CloserSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> SELECAO DO GRUPO DE ENTRADA DO CLOSER <BR>
|
|
<span id="CloserSelectContent"> Seleção do grupo de entrada do closer </span>
|
|
<input type=hidden name=CloserSelectList><BR>
|
|
<input type=checkbox name=CloserSelectBlended size=1 value="0"> LIGACAO MISTURADA(ligações externas ativadas) <BR>
|
|
<a href="#" onclick="CloserSelectContent_create();return false;">REINICIAR</a> |
|
|
<a href="#" onclick="CloserSelect_submit();return false;">ENVIAR</a>
|
|
<BR><BR><BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:37;" id="NothingBox">
|
|
<BUTTON Type=button name="inert_button"><img src="../agc/images/blank.gif"></BUTTON>
|
|
<span id="DiaLLeaDPrevieWHide">Canal</span>
|
|
<span id="DiaLDiaLAltPhonEHide">Canal</span>
|
|
<?
|
|
if (!$agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe size=1 value=\"0\"> ESTE AGENDAMENTO SO APARECE PARA MIM <BR>";}
|
|
?>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:154px;top:65px;z-index:16;" id="ScriptPanel">
|
|
<table border=0 bgcolor="#FFE7D0" width=606 height=331><TR><TD align=left valign=top><font class="sb_text"><div class="scroll_script" id="ScriptContents">VICIDISCAR SCRIPT</div></font></TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
|
|
|
|
|
|
<!-- BEGIN ********* Here is the main VICIDISCAR display panel -->
|
|
<span style="position:absolute;left:0px;top:46px;z-index:10;" id="MainPanel">
|
|
<TABLE border=0 BGCOLOR="#E0C2D6" width=760 id="MainTable">
|
|
<TR><TD colspan=3><font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
|
|
<tr><td colspan=3><span id="busycallsdebug"></span></td></tr>
|
|
<tr><td width=150 align=left valign=top>
|
|
<font class="body_text"><center>
|
|
<span STYLE="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','');"><IMG SRC="../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif" border=0 alt="Discar proximo número"></a></span><BR>
|
|
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type=checkbox name=LeadPreview size=1 value="0"> VISUALIZAR CONTATO<BR></font></span>
|
|
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type=checkbox name=DiaLAltPhonE size=1 value="0"> DISCAR TELEFONE ALTERNATIVO<BR></font></span>
|
|
|
|
<!--
|
|
<?
|
|
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";}
|
|
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALTERNATIVO<BR></font>";}
|
|
|
|
|
|
?> -->
|
|
GRAVANDO ARQUIVO:<BR>
|
|
</center>
|
|
<font class="body_tiny"><span id="RecorDingFilename"></span></font><BR>
|
|
ID da gravação: <font class="body_small"><span id="RecorDID"></span></font><BR>
|
|
<center>
|
|
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','');return false;\">Gravar</a> -->
|
|
<span STYLE="background-color: #CCCCCC" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf','<?=$session_id ?>','');return false;"><IMG SRC="../agc/images/vdc_LB_startrecording_ptbr.gif" border=0 alt="Inicia Gravação"></a></span><BR>
|
|
<span id="SpacerSpanA"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFFFFF" id="WebFormSpan"><IMG SRC="../agc/images/vdc_LB_webform_OFF_ptbr.gif" border=0 alt="Web Form"></span><BR>
|
|
<span id="SpacerSpanB"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="ParkControl"><IMG SRC="../agc/images/vdc_LB_parkcall_OFF_ptbr.gif" border=0 alt="Colocar em espera"></span><BR>
|
|
<span STYLE="background-color: #CCCCCC" id="XferControl"><IMG SRC="../agc/images/vdc_LB_transferconf_OFF_ptbr.gif" border=0 alt="Transferir a conferência"></span><BR>
|
|
<span id="SpacerSpanC"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFCCFF" id="HangupControl"><IMG SRC="../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif" border=0 alt="Desligar Cliente"></span><BR>
|
|
<span id="SpacerSpanD"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<div class="text_input" id="SendDTMFdiv"><span STYLE="background-color: #CCCCCC" id="SendDTMF"><a href="#" onclick="SendConfDTMF('<?=$session_id ?>');return false;"><IMG SRC="../agc/images/vdc_LB_senddtmf_ptbr.gif" border=0 alt="Enviar DTMF" align=bottom></a> <input type=text size=5 name=conf_dtmf class="cust_form" value="" maxlength=50></div></span><BR>
|
|
</center>
|
|
</font>
|
|
</td>
|
|
<td width=600 align=left valign=top>
|
|
<input type=hidden name=lead_id value="">
|
|
<input type=hidden name=list_id value="">
|
|
<input type=hidden name=called_count value="">
|
|
<input type=hidden name=gmt_offset_now value="">
|
|
<input type=hidden name=gender value="">
|
|
<input type=hidden name=date_of_birth value="">
|
|
<input type=hidden name=country_code value="">
|
|
<input type=hidden name=uniqueid value="">
|
|
<input type=hidden name=callserverip value="">
|
|
<div class="text_input" id="MainPanelCustInfo">
|
|
<table><tr>
|
|
<td align=right><font class="body_text"> segundos: </td>
|
|
<td align=left><font class="body_text"><input type=text size=3 name=SecondS class="cust_form" value=""> Canal: <input type=text size=6 name=callchannel class="cust_form" value=""> Tempo de cliente: <input type=text size=22 name=custdatetime class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td colspan=2 align=center> Informações do cliente: <span id="CusTInfOSpaN"></span></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Título: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=title maxlength=4 class="cust_form" value=""> Primeiro: <input type=text size=12 name=first_name maxlength=30 class="cust_form" value=""> MI:<input type=text size=1 name=middle_initial maxlength=1 class="cust_form" value=""> Ultimo: <input type=text size=15 name=last_name maxlength=30 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Endereço1: </td>
|
|
<td align=left><font class="body_text"><input type=text size=50 name=address1 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Endereço2: </td>
|
|
<td align=left><font class="body_text"><input type=text size=17 name=address2 maxlength=100 class="cust_form" value=""> Endereço3: <input type=text size=25 name=address3 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Cidade: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=city maxlength=50 class="cust_form" value=""> Estado: <input type=text size=2 name=state maxlength=2 class="cust_form" value=""> CEP: <input type=text size=9 name=postal_code maxlength=10 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Bairro: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=province maxlength=50 class="cust_form" value=""> ID do Vendedor: <input type=text size=15 name=vendor_lead_code maxlength=20 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefone: </td>
|
|
<td align=left><font class="body_text"><input type=text size=11 name=phone_number maxlength=12 class="cust_form" value=""> Codigo de Area: <input type=text size=4 name=phone_code maxlength=10 class="cust_form" value=""> Telefone Alternativo: <input type=text size=11 name=alt_phone maxlength=12 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Mostrar: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=security_phrase maxlength=100 class="cust_form" value=""> Email: <input type=text size=25 name=email maxlength=70 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right valign=top><font class="body_text"> Comentários:</td>
|
|
<td align=left>
|
|
<font class="body_text">
|
|
<?
|
|
if ( ($multi_line_comments) )
|
|
{echo "<TEXTAREA NAME=comments ROWS=2 COLS=65 class=\"cust_form\" value=\"\"></TEXTAREA>\n";}
|
|
else
|
|
{echo "<input type=text size=65 name=comments maxlength=255 class=\"cust_form\" value=\"\">\n";}
|
|
?>
|
|
</font>
|
|
</td>
|
|
</tr></table>
|
|
</div>
|
|
</font>
|
|
</td>
|
|
<td width=1 align=center>
|
|
</td>
|
|
</tr>
|
|
<tr><td align=left colspan=3>
|
|
<BR><BR>
|
|
|
|
</td></tr>
|
|
|
|
<tr><td align=left colspan=3>
|
|
<table><tr height=32><td height=32><font face="Arial,Helvetica" size=1>VICIDISCAR web-client version: <? echo $version ?> CONFIGURAÇÃO: <? echo $build ?> Servidor: <? echo $server_ip ?> </font><BR>
|
|
<font class="body_small"><span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');">Mostrar informações de discagem do canal</a></span></font></td><td align=right height=32>
|
|
<? if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?>
|
|
<span id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><IMG SRC="../agc/images/vdc_XB_hotkeysactive_OFF_ptbr.gif" border=0 alt="ATALHOS DE STATUS INATIVOS"></a></span>
|
|
<? } ?>
|
|
</td></tr>
|
|
<tr><td colspan=3><span id="outboundcallsspan"></span></td></tr>
|
|
|
|
<tr><td colspan=3>
|
|
<font class="body_small">
|
|
<span id="debugbottomspan"></span>
|
|
</font>
|
|
</td></tr>
|
|
</TABLE>
|
|
</span>
|
|
<!-- END ********* Here is the main VICIDISCAR display panel -->
|
|
|
|
|
|
</TD></TR></TABLE>
|
|
</FORM>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?
|
|
|
|
exit;
|
|
|
|
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
|