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bc8681bade3c6eb842f59652b7f4fa4f3139fdf7
agc_2-X/www/vicidial/campaign_summary_mobile_report.php
T
mattf 0820807d85 Code updates for PHP8 compatibility in all PHP scripts 
Added PHP_error_reporting_OVERRIDE options for each web directory

git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
2024-08-06 15:02:09 +00:00

665 lines
25 KiB
PHP
Raw Blame History

<?php
# campaign_summary_mobile_report.php
#
# Copyright (C) 2024 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
#
# Back-end PHP script that generates text output to be interpreted by AST_timeonVDADallSUMMARY_mobile.php
#
# STOP=4000, SLOW=40, GO=4 seconds refresh interval
#
# changes:
#
# 181212-2329 - Initial build
# 220301-1015 - Added allow_web_debug system setting
# 240801-1130 - Code updates for PHP8 compatibility
#
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
if (isset($_GET["types"])) {$types=$_GET["types"];}
elseif (isset($_POST["types"])) {$types=$_POST["types"];}
if (isset($_GET["current_displayed_report"])) {$current_displayed_report=$_GET["current_displayed_report"];}
elseif (isset($_POST["current_displayed_report"])) {$current_displayed_report=$_POST["current_displayed_report"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["browser_dimension"])) {$browser_dimension=$_GET["browser_dimension"];}
elseif (isset($_POST["browser_dimension"])) {$browser_dimension=$_POST["browser_dimension"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,allow_web_debug FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
#if ($DB) {$MAIN.="$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSallow_web_debug = $row[6];
}
if ($SSallow_web_debug < 1) {$DB=0;}
##### END SETTINGS LOOKUP #####
###########################################
$RR = preg_replace('/[^-_0-9a-zA-Z]/', '', $RR);
$current_displayed_report = preg_replace('/[^-_0-9a-zA-Z]/', '', $current_displayed_report);
$browser_dimension = preg_replace('/[^-_0-9a-zA-Z]/', '', $browser_dimension);
$adastats = preg_replace('/[^-_0-9a-zA-Z]/', '', $adastats);
$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download);
$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
if(!is_array($types)) {$types=array();}
# Variables filtered further down in the code
# $types
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
}
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|"._QXZ("$report_name")."|\n";
exit;
}
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$typesSQL='';
if (is_array($types))
{
for ($q=0; $q<count($types); $q++)
{
$types[$q] = preg_replace('/[^- \_0-9a-zA-Z]/', '', $types[$q]);
if ($q > 0) {$typesSQL .= ",";}
$typesSQL .= "'$types[$q]'";
}
}
else
{
$types = preg_replace('/[^- \_0-9a-zA-Z]/', '', $types);
$typesSQL .= "'$types[$q]'";
}
$campaign_typeSQL='';
if (count($types)<2) {
$types = preg_replace('/[^- \_0-9\p{L}]/u', '', $types);
if (in_array('LIST ALL CAMPAIGNS', $types)) {$campaign_typeSQL="";}
else if (in_array('AUTO-DIAL ONLY', $types)) {$campaign_typeSQL="and dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE')";}
else if (in_array('MANUAL ONLY', $types)) {$campaign_typeSQL="and dial_method IN('MANUAL','INBOUND_MAN')";}
else if (in_array('INBOUND ONLY', $types)) {$campaign_typeSQL="and campaign_allow_inbound='Y'";}
else if ($typesSQL) {$campaign_typeSQL="and campaign_id IN(".$typesSQL.")";}
} else {
if (!in_array('LIST ALL CAMPAIGNS', $types)) {
$campaign_typeSQL='and (';
if (in_array('AUTO-DIAL ONLY', $types))
{
$campaign_typeSQL.="dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE') or "; #
$index = array_search('AUTO-DIAL ONLY', $types);
unset($types[$index]);
}
if (in_array('MANUAL ONLY', $types))
{
$campaign_typeSQL.="dial_method IN('MANUAL','INBOUND_MAN') or ";
$index = array_search('MANUAL ONLY', $types);
unset($types[$index]);
} #
if (in_array('INBOUND ONLY', $types))
{
$campaign_typeSQL.="campaign_allow_inbound='Y' or ";
$index = array_search('INBOUND ONLY', $types);
unset($types[$index]);
} #
array_values($types);
$campaign_typeSQL.="campaign_id in ('".implode("', '", $types)."')";
$campaign_typeSQL.=')';
}
}
$stmt="select campaign_id from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL $campaign_typeSQL order by campaign_id;";
# echo $stmt; die;
$rslt=mysql_to_mysqli($stmt, $link);
if (!isset($DB)) {$DB=0;}
if ($DB) {$MAIN.="$stmt\n";}
$groups_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
$output_text="";
$k=0;
while($k<$groups_to_print)
{
$group = $groups[$k];
$output_text.="$group|";
$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$campaign_allow_inbound = $row[0];
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$DIALlev["$group"] = $row[0];
$DIALstatusA["$group"] = $row[1];
$DIALstatusB["$group"] = $row[2];
$DIALstatusC["$group"] = $row[3];
$DIALstatusD["$group"] = $row[4];
$DIALstatusE["$group"] = $row[5];
$DIALorder["$group"] = $row[6];
$DIALfilter["$group"] = $row[7];
$HOPlev["$group"] = $row[8];
$DIALmethod["$group"] = $row[9];
$maxDIALlev["$group"] = $row[10];
$DROPmax["$group"] = $row[11];
$targetDIFF["$group"] = $row[12];
$ADAintense["$group"] = $row[13];
$ADAavailonly["$group"] = $row[14];
$TAPERtime["$group"] = $row[15];
$CALLtime["$group"] = $row[16];
$DIALtimeout["$group"] = $row[17];
$DIALstatuses["$group"] = $row[18];
$DIALstatuses["$group"] = (preg_replace("/ -$|^ /","",$DIALstatuses["$group"]));
$DIALstatuses["$group"] = (preg_replace('/\s/', ', ', $DIALstatuses["$group"]));
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$VDhop["$group"] = $row[0];
$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,agent_calls_today,agent_wait_today,agent_custtalk_today,agent_acw_today,agent_pause_today from vicidial_campaign_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$DAleads["$group"] = $row[0];
$callsTODAY["$group"] = $row[1];
$dropsTODAY["$group"] = $row[2];
$drpctTODAY["$group"] = $row[3];
$diffONEMIN["$group"] = $row[4];
$agentsONEMIN["$group"] = $row[5];
$balanceFILL["$group"] = $row[6];
$answersTODAY["$group"] = $row[7];
$VSCcat1["$group"] = $row[8];
$VSCcat1tally["$group"] = $row[9];
$VSCcat2["$group"] = $row[10];
$VSCcat2tally["$group"] = $row[11];
$VSCcat3["$group"] = $row[12];
$VSCcat3tally["$group"] = $row[13];
$VSCcat4["$group"] = $row[14];
$VSCcat4tally["$group"] = $row[15];
$VSCagentcalls["$group"] = $row[16];
$VSCagentwait["$group"] = $row[17];
$VSCagentcust["$group"] = $row[18];
$VSCagentacw["$group"] = $row[19];
$VSCagentpause["$group"] = $row[20];
$diffpctONEMIN = ( MathZDC($diffONEMIN["$group"], $agentsONEMIN["$group"]) * 100);
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
$diffpctONEMIN_ary["$group"] = $diffpctONEMIN;
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$balanceSHORT["$group"] = $row[0];
################################################################################
### START calculating calls/agents
################################################################################
################################################################################
###### OUTBOUND CALLS
################################################################################
if ($campaign_allow_inbound > 0)
{
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaigns = "'$closer_campaigns'";
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysqli_real_escape_string($link, $group) . "' and call_type='OUT') );";
}
else
{
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
else {$groupSQL = " and campaign_id='" . mysqli_real_escape_string($link, $group) . "'";}
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$parked_to_print = mysqli_num_rows($rslt);
if ($parked_to_print > 0)
{
$i=0;
$out_total["$group"]=0;
$out_ring["$group"]=0;
$out_live["$group"]=0;
$in_ivr["$group"]=0;
while ($i < $parked_to_print)
{
$row=mysqli_fetch_row($rslt);
if (preg_match("/LIVE/i",$row[0]))
{$out_live["$group"]++;}
else
{
if (preg_match("/IVR/i",$row[0]))
{$in_ivr["$group"]++;}
if (preg_match("/CLOSER/i",$row[0]))
{$nothing=1;}
else
{$out_ring["$group"]++;}
}
$out_total["$group"]++;
$i++;
}
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
}
###################################################################################
###### TIME ON SYSTEM
###################################################################################
$agent_incall["$group"]=0;
$agent_ready["$group"]=0;
$agent_paused["$group"]=0;
$agent_total["$group"]=0;
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$talking_to_print = mysqli_num_rows($rslt);
if ($talking_to_print > 0)
{
$i=0;
$agentcount=0;
while ($i < $talking_to_print)
{
$row=mysqli_fetch_row($rslt);
if (preg_match("/READY|PAUSED/i",$row[3]))
{
$row[5]=$row[6];
}
$Lstatus = $row[3];
$status = sprintf("%-6s", $row[3]);
if (!preg_match("/INCALL|QUEUE/i",$row[3]))
{$call_time_S = ($STARTtime - $row[6]);}
else
{$call_time_S = ($STARTtime - $row[5]);}
$call_time_M = MathZDC($call_time_S, 60);
$call_time_M = round($call_time_M, 2);
$call_time_M_int = intval("$call_time_M");
$call_time_SEC = ($call_time_M - $call_time_M_int);
$call_time_SEC = ($call_time_SEC * 60);
$call_time_SEC = round($call_time_SEC, 0);
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
$call_time_MS = "$call_time_M_int:$call_time_SEC";
$call_time_MS = sprintf("%7s", $call_time_MS);
$G = ''; $EG = '';
if (preg_match("/PAUSED/i",$row[3]))
{
if ($call_time_M_int >= 30)
{$i++; continue;}
else
{
$agent_paused["$group"]++;
$agent_total["$group"]++;
}
}
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) ) {$agent_incall["$group"]++; $agent_total["$group"]++;}
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready["$group"]++; $agent_total["$group"]++;}
$agentcount++;
$i++;
}
}
if ($VSCagentcalls > 0)
{
$avgpauseTODAY = MathZDC($VSCagentpause["$group"], $VSCagentcalls["$group"]);
$avgpauseTODAY = round($avgpauseTODAY, 0);
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
$avgpauseTODAY_ary["$group"]=$avgpauseTODAY;
$avgwaitTODAY = MathZDC($VSCagentwait["$group"], $VSCagentcalls["$group"]);
$avgwaitTODAY = round($avgwaitTODAY, 0);
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
$avgwaitTODAY_ary["$group"]=$avgwaitTODAY;
$avgcustTODAY = MathZDC($VSCagentcust["$group"], $VSCagentcalls["$group"]);
$avgcustTODAY = round($avgcustTODAY, 0);
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
$avgcustTODAY_ary["$group"]=$avgcustTODAY;
$avgacwTODAY = MathZDC($VSCagentacw["$group"], $VSCagentcalls["$group"]);
$avgacwTODAY = round($avgacwTODAY, 0);
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
$avgacwTODAY_ary["$group"]=$avgacwTODAY;
}
$k++;
}
$output_text.="\n";
# Output all arrays
$n=0;
$DIALlev_output='';
$DIALstatusA_output='';
$DIALstatusB_output='';
$DIALstatusC_output='';
$DIALstatusD_output='';
$DIALstatusE_output='';
$DIALorder_output='';
$DIALfilter_output='';
$HOPlev_output='';
$DIALmethod_output='';
$maxDIALlev_output='';
$DROPmax_output='';
$targetDIFF_output='';
$ADAintense_output='';
$ADAavailonly_output='';
$TAPERtime_output='';
$CALLtime_output='';
$DIALtimeout_output='';
$DIALstatuses_output='';
$VDhop_output='';
$DAleads_output='';
$callsTODAY_output='';
$dropsTODAY_output='';
$drpctTODAY_output='';
$diffONEMIN_output='';
$agentsONEMIN_output='';
$balanceFILL_output='';
$answersTODAY_output='';
$VSCcat1_output='';
$VSCcat1tally_output='';
$VSCcat2_output='';
$VSCcat2tally_output='';
$VSCcat3_output='';
$VSCcat3tally_output='';
$VSCcat4_output='';
$VSCcat4tally_output='';
$VSCagentcalls_output='';
$VSCagentwait_output='';
$VSCagentcust_output='';
$VSCagentacw_output='';
$VSCagentpause_output='';
$diffpctONEMIN_ary_output='';
$balanceSHORT_output='';
$out_total_output='';
$out_ring_output='';
$out_live_output='';
$in_ivr_output='';
$agent_incall_output='';
$agent_ready_output='';
$agent_paused_output='';
$agent_total_output='';
$avgpauseTODAY_ary_output='';
$avgwaitTODAY_ary_output='';
$avgcustTODAY_ary_output='';
$avgacwTODAY_ary_output='';
while ($n<$groups_to_print) {
# $DIALlev["$group"] = $row[0];
$DIALlev_output .= $DIALlev[$groups[$n]]."|";
$DIALstatusA_output .= $DIALstatusA[$groups[$n]]."|";
$DIALstatusB_output .= $DIALstatusB[$groups[$n]]."|";
$DIALstatusC_output .= $DIALstatusC[$groups[$n]]."|";
$DIALstatusD_output .= $DIALstatusD[$groups[$n]]."|";
$DIALstatusE_output .= $DIALstatusE[$groups[$n]]."|";
$DIALorder_output .= $DIALorder[$groups[$n]]."|";
$DIALfilter_output .= $DIALfilter[$groups[$n]]."|";
$HOPlev_output .= $HOPlev[$groups[$n]]."|";
$DIALmethod_output .= $DIALmethod[$groups[$n]]."|";
$maxDIALlev_output .= $maxDIALlev[$groups[$n]]."|";
$DROPmax_output .= $DROPmax[$groups[$n]]."|";
$targetDIFF_output .= $targetDIFF[$groups[$n]]."|";
$ADAintense_output .= $ADAintense[$groups[$n]]."|";
$ADAavailonly_output .= $ADAavailonly[$groups[$n]]."|";
$TAPERtime_output .= $TAPERtime[$groups[$n]]."|";
$CALLtime_output .= $CALLtime[$groups[$n]]."|";
$DIALtimeout_output .= $DIALtimeout[$groups[$n]]."|";
$DIALstatuses_output .= $DIALstatuses[$groups[$n]]."|";
$VDhop_output .= $VDhop[$groups[$n]]."|";
$DAleads_output .= $DAleads[$groups[$n]]."|";
$callsTODAY_output .= $callsTODAY[$groups[$n]]."|";
$dropsTODAY_output .= $dropsTODAY[$groups[$n]]."|";
$drpctTODAY_output .= $drpctTODAY[$groups[$n]]."|";
$diffONEMIN_output .= $diffONEMIN[$groups[$n]]."|";
$agentsONEMIN_output .= $agentsONEMIN[$groups[$n]]."|";
$balanceFILL_output .= $balanceFILL[$groups[$n]]."|";
$answersTODAY_output .= $answersTODAY[$groups[$n]]."|";
$VSCcat1_output .= $VSCcat1[$groups[$n]]."|";
$VSCcat1tally_output .= $VSCcat1tally[$groups[$n]]."|";
$VSCcat2_output .= $VSCcat2[$groups[$n]]."|";
$VSCcat2tally_output .= $VSCcat2tally[$groups[$n]]."|";
$VSCcat3_output .= $VSCcat3[$groups[$n]]."|";
$VSCcat3tally_output .= $VSCcat3tally[$groups[$n]]."|";
$VSCcat4_output .= $VSCcat4[$groups[$n]]."|";
$VSCcat4tally_output .= $VSCcat4tally[$groups[$n]]."|";
$VSCagentcalls_output .= $VSCagentcalls[$groups[$n]]."|";
$VSCagentwait_output .= $VSCagentwait[$groups[$n]]."|";
$VSCagentcust_output .= $VSCagentcust[$groups[$n]]."|";
$VSCagentacw_output .= $VSCagentacw[$groups[$n]]."|";
$VSCagentpause_output .= $VSCagentpause[$groups[$n]]."|";
$diffpctONEMIN_ary_output .= $diffpctONEMIN_ary[$groups[$n]]."|";
$balanceSHORT_output .= $balanceSHORT[$groups[$n]]."|";
$out_total_output .= $out_total[$groups[$n]]."|";
$out_ring_output .= $out_ring[$groups[$n]]."|";
$out_live_output .= $out_live[$groups[$n]]."|";
$in_ivr_output .= $in_ivr[$groups[$n]]."|";
$agent_incall_output .= $agent_incall[$groups[$n]]."|";
$agent_ready_output .= $agent_ready[$groups[$n]]."|";
$agent_paused_output .= $agent_paused[$groups[$n]]."|";
$agent_total_output .= $agent_total[$groups[$n]]."|";
$avgpauseTODAY_ary_output .= $avgpauseTODAY_ary[$groups[$n]]."|";
$avgwaitTODAY_ary_output .= $avgwaitTODAY_ary[$groups[$n]]."|";
$avgcustTODAY_ary_output .= $avgcustTODAY_ary[$groups[$n]]."|";
$avgacwTODAY_ary_output .= $avgacwTODAY_ary[$groups[$n]]."|";
$n++;
}
$DIALlev_output.="\n";
$DIALstatusA_output.="\n";
$DIALstatusB_output.="\n";
$DIALstatusC_output.="\n";
$DIALstatusD_output.="\n";
$DIALstatusE_output.="\n";
$DIALorder_output.="\n";
$DIALfilter_output.="\n";
$HOPlev_output.="\n";
$DIALmethod_output.="\n";
$maxDIALlev_output.="\n";
$DROPmax_output.="\n";
$targetDIFF_output.="\n";
$ADAintense_output.="\n";
$ADAavailonly_output.="\n";
$TAPERtime_output.="\n";
$CALLtime_output.="\n";
$DIALtimeout_output.="\n";
$DIALstatuses_output.="\n";
$VDhop_output.="\n";
$DAleads_output.="\n";
$callsTODAY_output.="\n";
$dropsTODAY_output.="\n";
$drpctTODAY_output.="\n";
$diffONEMIN_output.="\n";
$agentsONEMIN_output.="\n";
$balanceFILL_output.="\n";
$answersTODAY_output.="\n";
$VSCcat1_output.="\n";
$VSCcat1tally_output.="\n";
$VSCcat2_output.="\n";
$VSCcat2tally_output.="\n";
$VSCcat3_output.="\n";
$VSCcat3tally_output.="\n";
$VSCcat4_output.="\n";
$VSCcat4tally_output.="\n";
$VSCagentcalls_output.="\n";
$VSCagentwait_output.="\n";
$VSCagentcust_output.="\n";
$VSCagentacw_output.="\n";
$VSCagentpause_output.="\n";
$diffpctONEMIN_ary_output.="\n";
$balanceSHORT_output.="\n";
$out_total_output.="\n";
$out_ring_output.="\n";
$out_live_output.="\n";
$in_ivr_output.="\n";
$agent_incall_output.="\n";
$agent_ready_output.="\n";
$agent_paused_output.="\n";
$agent_total_output.="\n";
$avgpauseTODAY_ary_output.="\n";
$avgwaitTODAY_ary_output.="\n";
$avgcustTODAY_ary_output.="\n";
$avgacwTODAY_ary_output.="\n";
$output_text.=$DIALlev_output.$DIALstatusA_output.$DIALstatusB_output.$DIALstatusC_output.$DIALstatusD_output.$DIALstatusE_output.$DIALorder_output.$DIALfilter_output.$HOPlev_output.$DIALmethod_output.$maxDIALlev_output.$DROPmax_output.$targetDIFF_output.$ADAintense_output.$ADAavailonly_output.$TAPERtime_output.$CALLtime_output.$DIALtimeout_output.$DIALstatuses_output.$VDhop_output.$DAleads_output.$callsTODAY_output.$dropsTODAY_output.$drpctTODAY_output.$diffONEMIN_output.$agentsONEMIN_output.$balanceFILL_output.$answersTODAY_output.$VSCcat1_output.$VSCcat1tally_output.$VSCcat2_output.$VSCcat2tally_output.$VSCcat3_output.$VSCcat3tally_output.$VSCcat4_output.$VSCcat4tally_output.$VSCagentcalls_output.$VSCagentwait_output.$VSCagentcust_output.$VSCagentacw_output.$VSCagentpause_output.$diffpctONEMIN_ary_output.$balanceSHORT_output.$out_total_output.$out_ring_output.$out_live_output.$in_ivr_output.$agent_incall_output.$agent_ready_output.$agent_paused_output.$agent_total_output.$avgpauseTODAY_ary_output.$avgwaitTODAY_ary_output.$avgcustTODAY_ary_output.$avgacwTODAY_ary_output;
$output_text=preg_replace('/\|\n/', "\n", $output_text);
print $output_text;
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