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be4e2b2743f2f3366098f8b1a9111066713e1214
agc_2-X/agi/agi-VDADinbound_NI_DNC_CIDlookup.agi
T
mattf be4e2b2743 - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls 
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-09 07:56:44 +00:00

446 lines
13 KiB
Perl
Raw Blame History

#!/usr/bin/perl
#
# agi-VDADinbound_NI_DNC_CIDlookup.agi version 2.0.5 *DBI-version*
#
# runs when a call comes in from an inbound call. This script will
# play a message and take input to automatically change customer lead to NI or DNC.
# *** This version detects inbound callerID over PRI ***
#
# Flag Options:
# 1- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
# 2- campaign to take dnc settings from(overrides option 1)
#
# ;inbound call from outbound CID callbacks from VICIDIAL calls:
#exten => 1234,1,Ringing ; call ringing
#exten => 1234,2,Wait(1) ; Wait 1 second for CID delivery from PRI
#exten => 1234,3,Answer ; Answer the line
#exten => 1234,4,AGI(agi-VDADinbound_NI_DNC_CIDlookup.agi,YES-----TESTCAMP)
#exten => 1234,5,Hangup
#
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 60914-1051 - First draft
# 80909-0614 - Added optional field for campaign so that vicidial_campaign_dnc could be used
#
$script = 'agi-VDADinbound_NI_DNC_CIDlookup.agi';
### number of seconds to wait until you drop a waiting call
$DROP_TIME = 360;
### files to play for message of not interested or DNC and your request has been processed
$prompt_file = 'not_interested_or_dnc';
$processed_file = 'request_has_been_processed';
$goodbye_audio_file = 'US_reminder_goodbye';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = "$aryA[0]";
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/-----/, $ARGV[0]);
$dnc_default = $ARGV_vars[0];
$campaign_id = $ARGV_vars[1];
}
if (length($dnc_default) < 2)
{$dnc_default = 'YES';}
$|=1;
while(<STDIN>) {
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
{
$calleridname = $callerid;
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
$calleridname =~ s/\"|\" //gi;
}
$callerid =~ s/\D//gi;
$calleridname =~ s/unknown//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
if (length($callerid)>0) {$phone_number = $callerid;}
else {$phone_number = '';}
if (length($calleridname)>0) {$VLcomments = $calleridname;}
else {$VLcomments = '';}
# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
if (length($callerid)<10) {$callerid = $parked_by;}
if (length($pin)>0) {$callerid = $pin;}
### allow for external callerid to be collected
# if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
# {
# @EXT_vars = split(/\*/, $extension);
#
# $referring_extension = $EXT_vars[0]; # initial extension sent
# $channel_group = $EXT_vars[1]; # name of the parked group
# $inbound_number = $EXT_vars[2]; # extension to send call to after parsing
# $parked_by = $EXT_vars[3]; # leadID
# $park_extension = $EXT_vars[4]; # filename of the on-hold music file
# $comment_d = $EXT_vars[5]; # N/A
# $comment_e = $EXT_vars[6]; # N/A
#
# $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
# # JmmddhhmmssLLLLLLLLL
# $JqueryCID = "J$CIDdate$PADlead_id";
# $callerid = $JqueryCID;
# ### set the callerid to the filename of the audio for on-hold
# print "SET CALLERID $JqueryCID\n";
# checkresult($result);
# print STDERR "callerID changed: $JqueryCID\n";
# }
}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
$AGI->stream_file('beep');
&enter_pin_number;
if ( (length($pin)<1) || ($pin =~ /9/) )
{&enter_pin_number;}
if ( (length($pin)<1) || ($pin =~ /9/) )
{&enter_pin_number;}
if ( (length($pin)<1) || ($pin =~ /9/) )
{&enter_pin_number;}
if ( (length($pin)<1) || ($pin =~ /9/) )
{&enter_pin_number;}
if ($pin =~ /2/) # set the phone_number to NI
{
### Check to see if the number is in the system ###
$stmtA= "SELECT count(*) from vicidial_list where phone_number='$phone_number';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$lead_in_system = "$aryA[0]";
$sthA->finish();
### update all records for the phone_number in vicidial_list to NI (Not Interested)
$stmtA = "UPDATE vicidial_list SET status='NI' where phone_number='$phone_number';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
}
$AGI->stream_file("$processed_file");
}
if ($pin =~ /3/) # set the phone_number to DNC
{
### Check to see if the number is in the system ###
$stmtA= "SELECT count(*) from vicidial_list where phone_number='$phone_number';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$lead_in_system = "$aryA[0]";
$sthA->finish();
### update all records for the phone_number in vicidial_list to NI (Not Interested)
$stmtA = "UPDATE vicidial_list SET status='DNC' where phone_number='$phone_number';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
}
if (length($campaign_id)>1)
{
### Grab DNC settings from campaign
$stmtA = "SELECT use_internal_dnc,use_campaign_dnc FROM vicidial_campaigns where campaign_id = '$campaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
$use_internal_dnc = "$aryA[0]";
$use_campaign_dnc = "$aryA[1]";
$sthA->finish();
if ($use_internal_dnc =~ /Y/)
{
### add the number to the vicidial_dnc table
$stmtA = "INSERT INTO vicidial_dnc SET phone_number='$phone_number';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
}
if ($use_campaign_dnc =~ /Y/)
{
### add the number to the vicidial_campaign_dnc table
$stmtA = "INSERT INTO vicidial_campaign_dnc SET phone_number='$phone_number',campaign_id='$campaign_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
}
}
else
{
if ($dnc_default =~ /YES/)
{
### add the number to the vicidial_dnc table
$stmtA = "INSERT INTO vicidial_dnc SET phone_number='$phone_number';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
}
}
$AGI->stream_file("$processed_file");
}
$dbhA->disconnect();
$AGI->stream_file("$goodbye_audio_file");
exit;
sub enter_pin_number
{
# if you are not interested in this program press 2
# if you would not like to be contacted by us again press 3
# if you would like us to try to get in contact with you hangup
$interrupt_digit='';
undef $interrupt_digit;
$interrupt_digit = $AGI->stream_file("$prompt_file",'239');
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
$digits_being_entered=1;
$totalDTMF='';
if ($interrupt_digit > 1)
{
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$totalDTMF=$interrupt_digit;
}
#$digit_loop_counter=0;
#while ( ($digits_being_entered) && ($digit_loop_counter < 20) )
# {
# $digit = chr($AGI->wait_for_digit('30000')); # wait 30 seconds for input or until the pound key is pressed
# if ($digit =~ /\d/)
# {
# $totalDTMF = "$totalDTMF$digit";
# print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
# $AGI->say_digits("$digit");
# undef $digit;
# }
# else
# {
# $digits_being_entered=0;
# }
#
# $digit_loop_counter++;
# }
#while ( ($digit_loop_counter < 4) )
# {
# $digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
# if ($digit =~ /\d/)
# {
# $totalDTMF = "$totalDTMF$digit";
# if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
# $AGI->say_digits("$digit");
# undef $digit;
# }
# else
# {
# $digit_loop_counter=4;
# }
#
# $digit_loop_counter++;
# }
$totalDTMF =~ s/\D//gi;
$pin = $totalDTMF;
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
}
sub checkresult {
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/) {
$res =~ /result=(-?\d+)/;
if (!length($1)) {
# print STDERR "FAIL ($res)\n";
$fail++;
} else {
# print STDERR "PASS ($1)\n";
$pass++;
}
} else {
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
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