mattf
2b0e82aa9d
Many fixes for user group restrictions in admin pages git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
769 lines
27 KiB
PHP
769 lines
27 KiB
PHP
<?php
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# fcstats.php
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#
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# Copyright (C) 2011 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 70813-1526 - First Build
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# 71008-1436 - Added shift to be defined in dbconnect.php
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# 71217-1128 - Changed method for calculating stats
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# 71228-1140 - added percentages, cross-day start/stop
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# 80328-1139 - adapted for basic fronter/closer stats
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# 90310-2132 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1828 - Added download option
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# 111104-1213 - Added user_group restrictions for selecting in-groups
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Fronter - Closer Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!eregi("--ALL--",$LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = 'CL_TEST_L';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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$stmt="select group_id from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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$groups_string='|';
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$groups_string .= "$groups[$i]|";
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$i++;
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}
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$HTML_head.="<HTML>\n";
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$HTML_head.="<HEAD>\n";
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$HTML_head.="<STYLE type=\"text/css\">\n";
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$HTML_head.="<!--\n";
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$HTML_head.=" .green {color: white; background-color: green}\n";
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$HTML_head.=" .red {color: white; background-color: red}\n";
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$HTML_head.=" .blue {color: white; background-color: blue}\n";
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$HTML_head.=" .purple {color: white; background-color: purple}\n";
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$HTML_head.="-->\n";
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$HTML_head.=" </STYLE>\n";
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$HTML_head.="\n";
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$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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#if (strlen($group) > 0)
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# {
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# if (preg_match("/\|$group\|/i",$groups_string))
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# {
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# # $HTML_head.="<!-- group set: $group $groups_string -->\n";
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# }
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# else
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# {
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# # $HTML_head.="<!-- group not found: $group $groups_string -->\n";
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# $group='';
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# }
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# }
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$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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$HTML_text.="<script language=\"JavaScript\">\n";
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$HTML_text.="var o_cal = new tcal ({\n";
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$HTML_text.=" // form name\n";
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$HTML_text.=" 'formname': 'vicidial_report',\n";
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$HTML_text.=" // input name\n";
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$HTML_text.=" 'controlname': 'query_date'\n";
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$HTML_text.="});\n";
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$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
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$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$HTML_text.="</script>\n";
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$HTML_text.="<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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$HTML_text.="</SELECT>\n";
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$HTML_text.="<SELECT SIZE=1 NAME=shift>\n";
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$HTML_text.="<option selected value=\"$shift\">$shift</option>\n";
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$HTML_text.="<option value=\"\">--</option>\n";
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$HTML_text.="<option value=\"AM\">AM</option>\n";
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$HTML_text.="<option value=\"PM\">PM</option>\n";
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$HTML_text.="<option value=\"ALL\">ALL</option>\n";
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$HTML_text.="</SELECT>\n";
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$HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
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$HTML_text.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"$PHP_SELF?query_date=$query_date&group=$group&shift=$shift&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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$HTML_text.="</FORM>\n\n";
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$HTML_text.="<PRE><FONT SIZE=2>\n\n";
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if (!$group)
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{
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$HTML_text.="\n\n";
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$HTML_text.="PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK SUBMIT\n";
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}
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else
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{
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# $time_BEGIN=$AM_shift_BEGIN;
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# $time_END=$AM_shift_END;
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#$query_date_BEGIN = "$query_date $time_BEGIN";
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#$query_date_END = "$query_date $time_END";
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$Cqdate = explode('-',$query_date);
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if ($shift == 'AM')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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if ($shift == 'PM')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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if ($shift == 'ALL')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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$HTML_text.="In-Group Fronter-Closer Stats Report $NOW_TIME\n";
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$HTML_text.="\n";
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$HTML_text.="---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
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$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status = 'SALE';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$A1_points = ($row[0] * 1);
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$A1_points = sprintf("%10s", $A1_points);
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$A1_tally = sprintf("%10s", $row[0]);
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$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
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$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
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$TOT_tally = sprintf("%10s", $TOT_tally);
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$TOT_points = sprintf("%10s", $TOT_points);
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$HTML_text.="STATUS CUSTOMERS\n";
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$HTML_text.="SALES: $A1_tally\n";
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$HTML_text.="\n";
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##############################
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######### FRONTER STATS
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$TOTagents=0;
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$TOTcalls=0;
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$TOTsales=0;
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$totA1=0;
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$totA2=0;
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$totA3=0;
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$totA4=0;
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$totA5=0;
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$totA6=0;
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$totA7=0;
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$totA8=0;
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$totA9=0;
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$totDROP=0;
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$totOTHER=0;
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$CSV_fronter_header="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
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$CSV_fronter_header.="\"STATUS CUSTOMERS\"\n";
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$CSV_fronter_header.="\"SALES: $A1_tally\"\n\n";
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$CSV_fronter_header.="\"FRONTER STATS\"\n";
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$CSV_fronter_header.="\"AGENT\",\"SUCCESS\",\"XFERS\",\"SUCCESS%\",\"SALE\",\"DROP\",\"OTHER\"\n";
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$CSV_fronter_lines="";
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$CSV_fronter_footer="";
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$HTML_text.="\n";
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$HTML_text.="---------- FRONTER STATS\n";
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$HTML_text.="+--------------------------+-------+--------+--------+------+------+------+\n";
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$HTML_text.="| AGENT |SUCCESS| XFERS |SUCCESS%| SALE | DROP |OTHER |\n";
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$HTML_text.="+--------------------------+-------+--------+--------+------+------+------+\n";
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#$stmt="select vicidial_xfer_log.user,full_name,count(*) from vicidial_xfer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_xfer_log.user is not null and vicidial_xfer_log.user=vicidial_users.user group by vicidial_xfer_log.user;";
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$stmt="select user,count(distinct lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$users_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $users_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$TOTcalls = ($TOTcalls + $row[1]);
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$userRAW[$i]=$row[0];
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$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
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$USERcallsRAW[$i] = $row[1];
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$USERcalls[$i] = sprintf("%6s", $row[1]);
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$i++;
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}
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$i=0;
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while ($i < $users_to_print)
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{
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$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$names_to_print = mysql_num_rows($rslt);
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if ($names_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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if ($non_latin < 1)
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{
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$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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}
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else
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{
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$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
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}
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}
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else
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{$full_name[$i] = ' ';}
|
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|
|
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0;
|
|
$stmt="select vc.status,count(distinct vc.lead_id) from vicidial_xfer_log vx, vicidial_closer_log vc where vx.call_date >= '$query_date_BEGIN' and vx.call_date <= '$query_date_END' and vc.call_date >= '$query_date_BEGIN' and vc.call_date <= '$query_date_END' and vc.campaign_id='" . mysql_real_escape_string($group) . "' and vx.campaign_id='" . mysql_real_escape_string($group) . "' and vx.user='$userRAW[$i]' and vc.lead_id=vx.lead_id and vc.xfercallid=vx.xfercallid group by vc.status;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$lead_ids_to_print = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $lead_ids_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recL=0;
|
|
if ( ($row[0]=='SALE') and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
|
|
# if ( ($row[0]=='A2') and ($recL < 1) ) {$A2=$row[1]; $recL++; $sales=($sales + $row[1]);}
|
|
# if ( ($row[0]=='A3') and ($recL < 1) ) {$A3=$row[1]; $recL++; $sales=($sales + $row[1]);}
|
|
# if ( ($row[0]=='A4') and ($recL < 1) ) {$A4=$row[1]; $recL++; $sales=($sales + $row[1]);}
|
|
# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
|
|
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
|
|
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
|
|
$j++;
|
|
}
|
|
|
|
$totA1 = ($totA1 + $A1);
|
|
$totA2 = ($totA2 + $A2);
|
|
$totA3 = ($totA3 + $A3);
|
|
$totA4 = ($totA4 + $A4);
|
|
$totA5 = ($totA5 + $A5);
|
|
$totA6 = ($totA6 + $A6);
|
|
$totA7 = ($totA7 + $A7);
|
|
$totA8 = ($totA8 + $A8);
|
|
$totA9 = ($totA9 + $A9);
|
|
$totDROP = ($totDROP + $DROP);
|
|
$totOTHER = ($totOTHER + $OTHER);
|
|
$TOTsales = ($TOTsales + $sales);
|
|
|
|
if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Spct = ( ($sales / $USERcallsRAW[$i]) * 100);}
|
|
else {$Spct=0;}
|
|
$Spct = round($Spct, 2);
|
|
$Spct = sprintf("%01.2f", $Spct);
|
|
|
|
|
|
$A1 = sprintf("%4s", $A1);
|
|
$A2 = sprintf("%4s", $A2);
|
|
$A3 = sprintf("%4s", $A3);
|
|
$A4 = sprintf("%4s", $A4);
|
|
$A5 = sprintf("%4s", $A5);
|
|
$A6 = sprintf("%4s", $A6);
|
|
$A7 = sprintf("%4s", $A7);
|
|
$A8 = sprintf("%4s", $A8);
|
|
$A9 = sprintf("%4s", $A9);
|
|
$DROP = sprintf("%4s", $DROP);
|
|
$OTHER = sprintf("%4s", $OTHER);
|
|
$sales = sprintf("%5s", $sales);
|
|
$Spct = sprintf("%6s", $Spct);
|
|
|
|
$HTML_text.="| $user[$i] - $full_name[$i] | $sales | $USERcalls[$i] | $Spct%| $A1 | $DROP | $OTHER |\n";
|
|
$CSV_fronter_lines.="\"$user[$i] - $full_name[$i]\",\"$sales\",\"$USERcalls[$i]\",\"$Spct%\",\"$A1\",\"$DROP\",\"$OTHER\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totSpct = ( ($TOTsales / $TOTcalls) * 100);}
|
|
else {$totSpct=0;}
|
|
$totSpct = round($totSpct, 2);
|
|
$totSpct = sprintf("%01.2f", $totSpct);
|
|
$totSpct = sprintf("%6s", $totSpct);
|
|
|
|
$TOTagents = sprintf("%6s", $i);
|
|
$TOTcalls = sprintf("%6s", $TOTcalls);
|
|
$TOTsales = sprintf("%5s", $TOTsales);
|
|
$totA1 = sprintf("%5s", $totA1);
|
|
$totA2 = sprintf("%5s", $totA2);
|
|
$totA3 = sprintf("%5s", $totA3);
|
|
$totA4 = sprintf("%5s", $totA4);
|
|
$totA5 = sprintf("%5s", $totA5);
|
|
$totA6 = sprintf("%5s", $totA6);
|
|
$totA7 = sprintf("%5s", $totA7);
|
|
$totA8 = sprintf("%5s", $totA8);
|
|
$totA9 = sprintf("%5s", $totA9);
|
|
$totDROP = sprintf("%5s", $totDROP);
|
|
$totOTHER = sprintf("%5s", $totOTHER);
|
|
|
|
|
|
$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$AVGwait = $row[0];
|
|
$AVGwait_M = ($AVGwait / 60);
|
|
$AVGwait_M = round($AVGwait_M, 2);
|
|
$AVGwait_M_int = intval("$AVGwait_M");
|
|
$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
|
|
$AVGwait_S = ($AVGwait_S * 60);
|
|
$AVGwait_S = round($AVGwait_S, 0);
|
|
if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
|
|
$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
|
|
$AVGwait = sprintf("%6s", $AVGwait_MS);
|
|
|
|
|
|
$HTML_text.="+--------------------------+-------+--------+--------+------+------+------+\n";
|
|
$HTML_text.="| TOTAL FRONTERS: $TOTagents | $TOTsales | $TOTcalls | $totSpct%|$totA1 |$totDROP |$totOTHER |\n";
|
|
$HTML_text.="+--------------------------+-------+--------+--------+------+------+------+\n";
|
|
$HTML_text.="| Average time in Queue for customers: $AVGwait |\n";
|
|
$HTML_text.="+--------------------------+-------+--------+--------+------+------+------+\n";
|
|
|
|
$CSV_fronter_footer.="\"TOTAL FRONTERS: $TOTagents\",\"$TOTsales\",\"$TOTcalls\",\"$totSpct%\",\"$totA1\",\"$totDROP\",\"$totOTHER\"\n";
|
|
$CSV_fronter_footer.="\"Average time in Queue for customers: $AVGwait\"\n\n\n";
|
|
|
|
|
|
|
|
##############################
|
|
######### CLOSER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$totA1=0;
|
|
$totA2=0;
|
|
$totA3=0;
|
|
$totA4=0;
|
|
$totA5=0;
|
|
$totA6=0;
|
|
$totA7=0;
|
|
$totA8=0;
|
|
$totA9=0;
|
|
$totDROP=0;
|
|
$totOTHER=0;
|
|
$TOTsales=0;
|
|
|
|
$CSV_closer_header="";
|
|
$CSV_closer_lines="";
|
|
$CSV_closer_footer="";
|
|
|
|
$HTML_text.="\n";
|
|
$HTML_text.="---------- CLOSER STATS\n";
|
|
$HTML_text.="+--------------------------+--------+------+------+------+------+-------+\n";
|
|
$HTML_text.="| AGENT | CALLS | SALE | DROP |OTHER | SALE | CONV %|\n";
|
|
$HTML_text.="+--------------------------+--------+------+------+------+------+-------+\n";
|
|
|
|
$CSV_closer_header="\"CLOSER STATS\"\n";
|
|
$CSV_closer_header.="\"AGENT\",\"CALLS\",\"SALE\",\"DROP\",\"OTHER\",\"SALE\",\"CONV %\"\n";
|
|
|
|
|
|
$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$users_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTcalls = ($TOTcalls + $row[1]);
|
|
$userRAW[$i]=$row[0];
|
|
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
|
$USERcalls[$i] = sprintf("%6s", $row[1]);
|
|
$USERcallsRAW[$i] = $row[1];
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$names_to_print = mysql_num_rows($rslt);
|
|
if ($names_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
else
|
|
{$full_name[$i] = ' ';}
|
|
|
|
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
|
|
$stmt="select status,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user='$userRAW[$i]' group by status;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$lead_ids_to_print = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $lead_ids_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recL=0;
|
|
if ( ($row[0]=='SALE') and ($recL < 1) )
|
|
{
|
|
$A1=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$points = ($points + ($row[1] * 1) );
|
|
}
|
|
if ( ($row[0]=='A2') and ($recL < 1) )
|
|
{
|
|
$A2=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uTOP=($uTOP + $row[1]);
|
|
$points = ($points + ($row[1] * 2) );
|
|
}
|
|
if ( ($row[0]=='A3') and ($recL < 1) )
|
|
{
|
|
$A3=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uBOT=($uBOT + $row[1]);
|
|
$points = ($points + ($row[1] * 2) );
|
|
}
|
|
if ( ($row[0]=='A4') and ($recL < 1) )
|
|
{
|
|
$A4=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uTOP=($uTOP + $row[1]);
|
|
$uBOT=($uBOT + $row[1]);
|
|
$points = ($points + ($row[1] * 3) );
|
|
}
|
|
# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
|
|
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
|
|
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
|
|
|
|
$j++;
|
|
}
|
|
|
|
$totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
|
|
$totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
|
|
$totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
|
|
$totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
|
|
$totA5 = ($totA5 + $A5);
|
|
$totA6 = ($totA6 + $A6);
|
|
$totA7 = ($totA7 + $A7);
|
|
$totA8 = ($totA8 + $A8);
|
|
$totA9 = ($totA9 + $A9);
|
|
$totDROP = ($totDROP + $DROP);
|
|
$totOTHER = ($totOTHER + $OTHER);
|
|
$totPOINTS = ($totPOINTS + $points);
|
|
|
|
if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Cpct = ( ($sales / ( ($USERcallsRAW[$i] - 0) - $DROP) ) * 100);}
|
|
else {$Cpct=0;}
|
|
$Cpct = round($Cpct, 2);
|
|
$Cpct = sprintf("%01.2f", $Cpct);
|
|
$Cpct = sprintf("%6s", $Cpct);
|
|
|
|
if ( ($sales > 0) and ($uTOP > 0) ) {$TOP = ( ($uTOP / $sales) * 100);}
|
|
else {$TOP=0;}
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
if ( ($sales > 0) and ($uBOT > 0) ) {$BOT = ( ($uBOT / $sales) * 100);}
|
|
else {$BOT=0;}
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
if ( ($USERcallsRAW[$i] > 0) and ($points > 0) ) {$ppc = ($points / ( ($USERcallsRAW[$i] - 0) - $DROP) );}
|
|
else {$ppc=0;}
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
|
|
$A1 = sprintf("%4s", $A1);
|
|
$A2 = sprintf("%4s", $A2);
|
|
$A3 = sprintf("%4s", $A3);
|
|
$A4 = sprintf("%4s", $A4);
|
|
$A5 = sprintf("%4s", $A5);
|
|
$A6 = sprintf("%4s", $A6);
|
|
$A7 = sprintf("%4s", $A7);
|
|
$A8 = sprintf("%4s", $A8);
|
|
$A9 = sprintf("%4s", $A9);
|
|
$DROP = sprintf("%4s", $DROP);
|
|
$OTHER = sprintf("%4s", $OTHER);
|
|
$sales = sprintf("%4s", $sales);
|
|
|
|
$HTML_text.="| $user[$i] - $full_name[$i] | $USERcalls[$i] | $A1 | $DROP | $OTHER | $sales |$Cpct%|\n";
|
|
$CSV_closer_lines.="\"$user[$i] - $full_name[$i]\",\"$USERcalls[$i]\",\"$A1\",\"$DROP\",\"$OTHER\",\"$sales\",\"$Cpct%\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totCpct = ( ($TOTsales / ( ($TOTcalls - 0) - $totDROP) ) * 100);}
|
|
else {$totCpct=0;}
|
|
$totCpct = round($totCpct, 2);
|
|
$totCpct = sprintf("%01.2f", $totCpct);
|
|
$totCpct = sprintf("%6s", $totCpct);
|
|
|
|
if ( ($TOTcalls > 0) and ($totPOINTS > 0) ) {$ppc = ($totPOINTS / ( ($TOTcalls - $totOTHER) - $totDROP) );}
|
|
else {$ppc=0;}
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
if ( ($TOTsales > 0) and ($totTOP > 0) ) {$TOP = ( ($totTOP / $TOTsales) * 100);}
|
|
else {$TOP=0;}
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
if ( ($TOTsales > 0) and ($totBOT > 0) ) {$BOT = ( ($totBOT / $TOTsales) * 100);}
|
|
else {$BOT=0;}
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
$TOTagents = sprintf("%6s", $i);
|
|
$TOTcalls = sprintf("%6s", $TOTcalls);
|
|
$totA1 = sprintf("%5s", $totA1);
|
|
$totA2 = sprintf("%5s", $totA2);
|
|
$totA3 = sprintf("%5s", $totA3);
|
|
$totA4 = sprintf("%5s", $totA4);
|
|
$totA5 = sprintf("%5s", $totA5);
|
|
$totA6 = sprintf("%5s", $totA6);
|
|
$totA7 = sprintf("%5s", $totA7);
|
|
$totA8 = sprintf("%5s", $totA8);
|
|
$totA9 = sprintf("%5s", $totA9);
|
|
$totDROP = sprintf("%5s", $totDROP);
|
|
$totOTHER = sprintf("%5s", $totOTHER);
|
|
$TOTsales = sprintf("%5s", $TOTsales);
|
|
|
|
$HTML_text.="+--------------------------+--------+------+------+------+------+-------+\n";
|
|
$HTML_text.="| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 |$totDROP |$totOTHER |$TOTsales |$totCpct%|\n";
|
|
$HTML_text.="+--------------------------+--------+------+------+------+------+-------+\n";
|
|
|
|
$CSV_closer_footer.="\"TOTAL CLOSERS: $TOTagents\",\"$TOTcalls\",\"$totA1\",\"$totDROP\",\"$totOTHER\",\"$TOTsales\",\"$totCpct%\"\n";
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
if ($DB) {$HTML_text.="\nRun Time: $RUNtime seconds|$db_source\n";}
|
|
|
|
$HTML_text.="</PRE>\n";
|
|
$HTML_text.="</TD></TR></TABLE>\n";
|
|
|
|
$HTML_text.="</BODY></HTML>\n";
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "FCSTATS_$US$FILE_TIME.csv";
|
|
$CSV_text=$CSV_fronter_header.$CSV_fronter_lines.$CSV_fronter_footer.$CSV_closer_header.$CSV_closer_lines.$CSV_closer_footer;
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
echo $HTML_head;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
}
|
|
|
|
#$CSV_report=fopen("fcstats.csv", "w");
|
|
#$CSV_head=preg_replace('/\s+,/', ',', $CSV_fronter_header.$CSV_fronter_lines.$CSV_fronter_footer.$CSV_closer_header.$CSV_closer_lines.$CSV_closer_footer);
|
|
#fwrite($CSV_report, $CSV_head);
|
|
#fclose($CSV_report);
|
|
|
|
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
?>
|