ViciDial/agc_2-X
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agc_2-X/LANG_www/agc_fr/vicidial.php
T
mattf 62ecea514a Small admin web interface fixes 
Added Danish translation for agent web interface[issue #464]
Added Russian agent screen buttons[issue #425]
Updated non-English agent screen translations(Spanish[issue #161], Swedish[issue #530] and Google-translated new phrases for all languages)

git-svn-id: svn://192.168.202.10@1807 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-04-19 06:00:53 +00:00

13910 lines
625 KiB
PHP
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<?php
# vicidial.php - the web-based version of the astVICIDIAL client application
#
# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# Other scripts that this application depends on:
# - vdc_db_query.php: Updates information in the database
# - manager_send.php: Sends manager actions to the DB for execution
# - conf_exten_check.php: time sync and status updater, calls in queue
# - vdc_script_display.php: displays script with variables
# - vdc_form_display.php: display custom fields form
#
# CHANGELOG
# 50607-1426 - First Build of VICIDIAL web client basic login process finished
# 50628-1620 - Added some basic formatting and worked on process flow
# 50628-1715 - Startup variables mapped to javascript variables
# 50629-1303 - Added Login Closer in-groups selection box and vla update
# 50629-1530 - Rough layout for customer info form section and button links
# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
# 50701-1450 - Added vicidial_log entries on dial and hangup
# 50701-1634 - Added Logout function
# 50705-1259 - Added call disposition functionality
# 50705-1432 - Added lead info DB update function
# 50705-1658 - Added web form functionality
# 50706-1043 - Added call park and pickup functions
# 50706-1234 - Added Start/Stop Recording functionality
# 50706-1614 - Added conference channels display option
# 50711-1333 - Removed call check redundancy and fixed a span bug
# 50727-1424 - Added customer channel and participant present sensing/alerts
# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
# 50804-1224 - Added Local and Internal Closer transfer functions
# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
# 50804-1808 - Added button images for left buttons
# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
# 50815-1602 - Added images and buttons for xfer functions
# 50816-1813 - Added basic autodial outbound call pickup functions
# 50817-1113 - Fixes to auto_dialing call receipt
# 50817-1234 - Added inbound call receipt capability
# 50817-1541 - Added customer time display
# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
# 50818-1703 - Added pretty login section
# 50825-1200 - Modified form field lengths, added double-click dispositions
# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
# 50903-0904 - Added preview-lead code for manual dialing
# 50904-0016 - Added ability to hangup manual dials before pickup
# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
# 50913-1212 - Added campaign_cid to 3rd party calls
# 50923-1546 - Modified to work with language translation
# 50926-1656 - Added campaign pull-down at login of active campaigns
# 50928-1633 - Added manual dial alternate number dial option
# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
# 51004-1656 - Fixed recording filename bug and new Spanish translation
# 51020-1103 - Added campaign-specific recording control abilities
# 51020-1352 - Added Basic vicidial_agent_log framework
# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
# 51110-1432 - Fixed non-standard http port issue
# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
# 51118-1305 - Activate multi-line comments from $multi_line_comments var
# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
# 51208-1732 - Created user-first login that looks for default phone info
# 51219-1526 - Added variable framework for campaign and in-group scripts
# 51221-1200 - Added SCRIPT tab, layout and functionality
# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
# 60117-1312 - Added Transfer-conf frame toggle on button press
# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
# 60213-1210 - Added ability to sort routing of calls by user_level
# 60214-0932 - Initial Callback calendar display framework
# 60214-1407 - Added ability to minimize the dispo screen to see info below
# 60215-1104 - Added ANYONE scheduled callbacks functionality
# 60410-1116 - Added persistant pause after dispo option and change dispo text
# - Added web form submit that opens new window with dispo on submit
# - Added PREVIOUS CALLBACK in customer info to flag callbacks
# - Added link to try to hangup the call again in the dispo screen
# - Added link noone-in-session screen to call agent phone again
# - Added link customer-hungup screen to go straight to dispo screen
# 60410-1532 - Added agent status and campaign calls dialing display option
# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
# 60413-1752 - Add basic USERONLY callback frame and listings
# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
# - Added beta-level USERONLY callback functionality
# - Added beta-level manual dialing with lead insertion functionality
# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
# - Changed several permissions to database-defined
# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
# 60501-1008 - Added option to manual dial screen to manually lookup phone number
# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
# - Fixed recording filename display to not overrun 25 characters
# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
# 60619-1047 - Added variable filters to close security holes for login form
# 60804-1710 - fixed scheduled CALLBK for other languages build
# 60808-1145 - Added consultative transfers with customer data
# 60808-2232 - Added campaign name to pulldown for login screen
# 60809-1603 - Added option to locally transfer consult xfers
# 60809-1732 - Added recheck of transferred channels before customer gone mesg
# 60810-1011 - Fixed CXFER leave 3way call bugs
# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
# 60816-1716 - Fixed customer time display bug and client DST setting
# 60821-1555 - Added option to omit phone_code on dialout of leads
# 60821-1628 - Added ALLFORCE recording option
# 60821-1643 - Added no_delete_sessions option to not delete sessions
# 60822-0512 - Changed phone number fields to be maxlength of 12
# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
# 60906-1152 - Added Previous CallBack info display span
# 60906-1715 - Allow for Local phone extension conferences
# 61004-1729 - Add ability to control volume per channel in "calls in this session"
# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
# 61122-1523 - Added more SCRIPT variables
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
# 61130-1617 - Added lead_id to MonitorConf for recording_log
# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
# 70109-1128 - Fixed wrapup timer bug
# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
# - Added option for alternate number dialing with hotkeys
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
# 70201-1703 - Fixed cursor bug for most text input fields
# 70202-1453 - Added first portions of Agent Pause Codes
# 70203-0108 - Finished Agent Pause Codes functionality
# 70203-0930 - Added dialed_number to webform output
# 70203-1010 - Added dialed_label to webform output
# 70206-1201 - Fixed allow_closers bug
# 70206-1332 - Added vicidial_recording_override users setting function
# 70212-1252 - Fixed small issue with CXFER
# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
# 70226-1252 - Added Mute/UnMute to agent screen
# 70309-1035 - Allow amphersands and questions marks in comments to pass through
# 70313-1052 - Allow pound signs(hash) in comments to pass through
# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
# 70319-1446 - Added agent-deactive-display and disable customer info update functions
# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
# 70322-1545 - Added sipsak display ability
# 70510-1319 - Added onUnload force Logout
# 70806-1530 - Added Presets Dial links above agent mute button
# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
# 71022-1427 - Added formatting of the customer phone number in the main status bar
# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
# 71101-1204 - Fixed bug in callback calendar with DST
# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
# 71122-0256 - Added auto-pause notification
# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
# 71127-0408 - Added height and width settings for easier modification of screen size
# 71129-2025 - restricted callbacks count and list to campaign only
# 71223-0318 - changed logging of closer calls
# 71226-1117 - added option to kick all calls from conference upon logout
# 80109-1510 - added gender select list
# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
# 80317-2106 - added recording override options for inbound group calls
# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
# 80402-0121 - Fixes for manual dial transfers on some systems
# 80407-2112 - Work on adding phone login load balancing across servers
# 80416-0559 - Added ability to log computer_ip at login, set the $PhonESComPIP variable
# 80428-0413 - UTF8 changes and testing
# 80505-0054 - Added multi-phones load-balanced alias option
# 80507-0932 - Fixed Script display bug (+ instead of space)
# 80519-1425 - Added calls in queue display
# 80523-1630 - Added Timeclock links
# 80625-0047 - Added U option for gender, added date/phone display options
# 80630-2210 - Added queue_log entries for Manual Dial
# 80703-0139 - Added alter customer phone permissions
# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
# 80709-0358 - Added Default alt phone dial hard-code option
# 80719-1147 - Changed recording and senddtmf conf prefix
# 80815-1014 - Added manual dial list restriction option
# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
# 80909-1717 - Added support for campaign-specific DNC lists
# 80915-1754 - Rewrote leave-3way functions for external calling
# 81002-1908 - Fixed double-login bug in some conditions
# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
# 81015-0405 - Fixed bug related to hangups on 3way calls
# 81016-0703 - Changed leave 3way to allow function at any time transfer-conf is available
# 81020-1501 - Fixed bugs in queue_log logging
# 81023-0411 - Added compatibility for dial-in agents using AGI, bug fixes
# 81030-0403 - Added option to force Pause Codes on PAUSE
# 81103-1427 - Added 3way call dial prefix
# 81104-0140 - Added mysql error logging capability
# 81104-1618 - Changed MySQL queries logging
# 81106-0411 - Changedthe campaign login list behaviour
# 81110-0057 - Changed Pause time to start new vicidial_agent_log on every pause
# 81110-1514 - Added hangup_all_non_reserved to fix non-Hangup bug
# 81119-1811 - webform backslash fix
# 81124-2213 - Fixes blind transfer bug
# 81209-1617 - Added campaign web form target option and web form address variables
# 81211-0422 - Fixed Manual dial agent_log bug
# 90102-1402 - Added time sync check notification
# 90115-0619 - Added ability to send Local Closer to AGENTDIRECT agent_only
# 90120-1719 - Added API pause/resume and number dial functionality
# 90126-2302 - Added Vtiger login option and agent alert option
# 90128-0230 - Added vendor_lead_code to API dial and manuald dial with lookup
# 90202-0148 - Added option to disable BLENDED checkbox
# 90209-0132 - Changed tab images and color scheme
# 90303-1145 - Fixed rare manual dial live hangup bug
# 90304-1333 - Added user-specific web vars option
# 90305-0917 - Added prefix-choice and group-alias options for calls coming from API
# 90307-1736 - Added Shift enforcement and manager override features
# 90315-1009 - Changed revision for new trunk 2.2.0
# 90320-0309 - Fixed agent log bug when using wrapup time
# 90323-1555 - Initial call to agent phone now has campaign callerIDnumber
# 90408-0104 - Added Vtiger callback record ability
# 90508-0727 - Changed to PHP long tags
# 90511-1018 - Added restriction not allowing dialing into agent sessions from manual dial
# 90519-0635 - Fixed manual dial status and logging bug
# 90525-1012 - Fixed transfer issue of auto-received call after manual dial call
# 90529-0741 - Added nophone agent phone login that will not show any empty session alerts
# 90531-0635 - Added option to hide customer phone number
# 90611-1422 - Fixed multiple logging bugs
# 90628-0655 - Added Quick Transfer button and Preset Prepopulate option
# 90705-1400 - Added Agent view sidebar option
# 90706-1432 - Added Agent view transfer selection
# 90709-1649 - Fixed alt-number transfers and dispo variable reset for webform
# 90712-2304 - Added ADD-ALL group selection, view calls in queue, grab call from queue, requeue button
# 90717-0640 - Added dialed_label and dialed_number to script variables
# 90721-1114 - Added rank and owner as vicidial_list fields
# 90726-2012 - Added allow_alerts option
# 90729-0647 - Added agent_display_dialable_leads option
# 90730-0145 - Fixed bugs in re-queue and INBOUND_MAN with blended selected
# 90808-0117 - Fixed manual dial calls today bug, added last_state_change to vicidial_live_agents
# 90812-0046 - Added no-delete-sessions = 1 as default, unused sessions cleared out at timeclock end of day
# 90814-0829 - Moved mute button next to hotkeys button
# 90827-0133 - Reworked Script display code
# 90827-1549 - Added list script override option, original_phone_login variable
# 90831-1456 - Added active_agent_login_server option for servers
# 90908-1038 - Added DEAD call display
# 90909-0921 - Fixed park issues
# 90916-1144 - Added Second web form button, Answering Machine Message change
# 90917-1325 - Fixed script loading bug with customer webform at the same time
# 90920-2108 - Changed web forms to use window.open instead of traditional links(IE7 compatibility issue)
# 90923-1310 - Rolled back last change
# 90928-1955 - Added lead update before closer transfer
# 90930-2243 - Added Territory selection functions
# 91108-2118 - Added QM pause code entry
# 91111-1433 - Fixed Gender pulldown list display for IE, remove links for recording channels in SHOW CHANNELS
# 91123-1801 - Added code for outbound_autodial field
# 91130-2021 - Added code for manager override of in-group selection
# 91204-1638 - Added recording_filename and recording_id script variables and script refresh link
# 91205-2055 - Added CONSULTATIVE checkbox in a redesigned Transfer-Conf frame
# 91206-2020 - Fixed vicidial_agent_log logging bug on logout when not paused
# 91211-1412 - Added User custom variables and CRM login popup
# 91219-0657 - Set pause code automatically on ReQueue and INBOUND_MAN Dial-Next-Number
# 91228-1339 - Added API "fields update" functions and "timer action" functions
# 100103-1250 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs
# 100107-0108 - Added dynamic screen size based on login screen browser dimensions
# 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting
# 100109-1338 - Fixed Manual dial live call detection
# 100116-0709 - Added presets to script and web form variables
# 100123-0954 - changes to AGENTDIRECT selection span
# 100131-2233 - Added functions to allow for a webphone loaded in a separate IFRAME
# 100203-0639 - Fixed logging issues related to INBOUND_MAN dial method
# 100207-1103 - Changed Pause Codes function to allow for multiple pause codes per pause period
# 100220-1040 - Added Call Log View and Customer Info View and fixed HotKeys position
# 100221-1107 - Added Custom CID compatibility
# 100301-1330 - Changed AGENTDIRECT user selection launching to AGENTS link next to number-to-dial field
# 100302-2145 - Added scheduled callbacks alert feature
# 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade
# 100309-0525 - Added queuemetrics_loginout option
# 100313-0053 - Added display options for transfer/conf buttons
# 100315-1148 - fix for rare recording_log uniqueid issue on manual dial calls to same number
# 100317-1301 - Added agent_fullscreen User Group option
# 100327-0901 - fix for manual dial answering machine message
# 100331-1220 - Added human-readable hangup codes for manual dial
# 100401-0019 - Added agent_choose_blended option
# 100413-1349 - Various small logging fixes and extended alt-dial fixes
# 100420-1009 - Added scheduled_callbacks_count option
# 100423-1156 - Added more user logging data and manual_dial_override, blind monitor warnings, uniqueid display and codec features
# 100428-0544 - Added uniqueid display option for PRESERVE
# 100513-0714 - Added options.php option to hide the timeclock link
# 100513-2337 - Changed user_login_first to attempt full login if phone_login/pass are filled in
# 100527-2212 - Added API send_dtmf, transfer_conference and park_call functions
# 100616-1622 - Allowed longer manual dial numbers
# 100622-2209 - Added field labels
# 100625-1118 - Added poor-network-connection-mitigating code
# 100629-1158 - Added initial code for custom list fields
# 100702-1315 - Custom List Fields functionality enabled
# 100712-1441 - Added entry_list_id field to vicidial_list to preserve link to custom fields if any
# 100723-1522 - Added LOCKED options for quick transfer button feature
# 100726-1233 - Added HANGUP, CALLMENU, EXTENSION, IN_GROUP timer actions
# 100803-2324 - Cleanup of URLDecode (issue #375)
# 100811-0810 - Added webphone_url_override option from user Groups
# 100813-0554 - Added Campaign presets
# 100815-1015 - Added manual_dial_prefix campaign option
# 100823-1605 - Added DID variables for webform and scripting
# 100827-1436 - Added webphone dialpad options
# 100902-0046 - Added initial loading screen
# 100902-1349 - Added closecallid, xfercallid, agent_log_id as webform and script variables
# 100908-0955 - Added customer 3way hangup
# 100912-1304 - Changed Dispo screen phone number display to dialed_number
# 100927-1616 - Added custom fields ability to web forms and optimized related code
# 101004-1322 - Added "IVR Park Call" button in agent interface
# 101006-1358 - Raised limits on several dynamic items from the database
# 101008-0356 - Added manual_preview_dial and two new variables for recording filenames
# 101012-1656 - Added scroll command at dispo submission to for scrolling to the top of the screen
# 101024-1639 - Added parked call counter
# 101108-0110 - Added ADDMEMBER option for queue_log
# 101124-0436 - Added manual dial queue and manual dial call time check features
# 101125-2151 - Changed CIDname for 3way calls
# 101128-0102 - Added list webform override options
# 101207-1621 - Added scroll to the top after in-group, pause code, etc... selections, and added focus blur to several functions
# 101208-1210 - Fixed focus/blur coding to work after Dispo
# 101216-1758 - Added the ability to hide fields if the label is set to ---HIDE--- in System Settings
# 101227-1645 - Added dialplan off toggle options, and settings and code changes for top bar webphone
# 110109-1205 - Added queuemetrics_loginout NONE option
# 110112-1254 - Added options.php option for focus/blur/enter functions
# 110129-1050 - Changed to XHTML compliant formatting, issue #444
# 110208-1202 - Made scheduled callbacks notice move when on script/form tabs
# 110212-2206 - Added scheduled callback custom statuses compatibility
# 110215-1412 - Added my_callback_option and per_call_notes options
# 110218-1522 - Added agent_lead_search feature
# 110221-1251 - Changed statuses display to keep track of non-selectable statuses
# 110224-1713 - Added compatibility with QM phone environment logging, QM pause code last call logging and active server twin check
# 110225-1231 - Changed scheduled callbacks list to allow clicking to see lead info without dialing, and separate dial link
# 110303-2321 - Added notice of on-hook phone use, and ability to click 'ring' to call into session, minor queue_log fix
# 110304-1623 - Added callback count notification defer options
# 110310-0331 - Added auto-pause/resume functions in auto-dial mode for pre-call work
# 110310-1627 - Changed most browser alerts to HTML alerts, other bug fixes
# 110322-0923 - Allowed hiding of gender pulldown
# 110413-1244 - Added ALT dialing from scheduled callback list, and other formatting changes
# 110420-1211 - Added web_vars variable
# 110428-1549 - Added use of manual_dial_cid setting
# 110430-1126 - Added ability to use external_dial API function with lead_id and alt_dial options
# 110430-1924 - Added post_phone_time_diff_alert campaign feature
# 110506-1612 - Added custom_3way_button_transfer button feature
# 110510-1637 - Added number validation to custom_3way_button_transfer function
# 110526-1723 - Added webphone_auto_answer option
# 110528-1033 - Added waiting_on_dispo manual dial check
# 110531-2158 - Added callback_days_limit campaign feature
# 110619-2005 - Added disable_dispo_ options
# 110624-2311 - Added screen labels option and status display fields option
# 110626-2234 - Added queuemetrics_pe_phone_append
# 110707-1412 - Added last_inbound_call_time and finish compatibility
# 110713-0048 - Allow for full hiding of the phone number field label
# 110718-1159 - Added logging of skipped leads
# 110719-0854 - Removed debug output and small display alignment changes
# 110723-2308 - Complete hiding of phone numbers in logs when alter phone is set to HIDE
# 110730-2240 - Added option to hide dispo statuses, only to be used with API
# 110802-0122 - Added call_id variable
# 110911-1604 - Added API logout function
# 110916-1514 - Fixed dial timeout to check for dial_timeout setting and greater than 49 seconds
# 110919-1603 - Added Phone login load balancing grouping options
# 111015-2037 - Added contact search functions
# 111018-1528 - Added more contact fields, added code to prevent API transfer duplicates
# 111021-1623 - Fix for rare stuck vac issue with manual alt dial
# 111024-1237 - Added callback_list_calltime option
# 111114-0039 - Added scheduled callback and qm-dispo-code fields to API
# 111202-1444 - Added grade-random next-agent-call options
# 111227-1940 - Added Timer Action for Dx_DIAL_QUIET options
# 120213-2029 - Changed consultative transfer with custom fields behavior for better data updating
# 120223-2119 - Removed logging of good login passwords if webroot writable is enabled
# 120308-1617 - Added compatibility for DAHDI phones using asterisk version for server > 1.4.21.2
# 120403-1204 - Fixed issue with MANUAL dial method hotkeys, added 1 second delay
#
$version = '2.4-344c';
$build = '120403-1204';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=75;
$one_mysql_log=0;
require("dbconnect.php");
require("functions.php");
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["JS_browser_width"])) {$JS_browser_width=$_GET["JS_browser_width"];}
elseif (isset($_POST["JS_browser_width"])) {$JS_browser_width=$_POST["JS_browser_width"];}
if (isset($_GET["JS_browser_height"])) {$JS_browser_height=$_GET["JS_browser_height"];}
elseif (isset($_POST["JS_browser_height"])) {$JS_browser_height=$_POST["JS_browser_height"];}
if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
if (isset($_GET["MGR_override"])) {$MGR_override=$_GET["MGR_override"];}
elseif (isset($_POST["MGR_override"])) {$MGR_override=$_POST["MGR_override"];}
if (!isset($phone_login))
{
if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
}
if (!isset($phone_pass))
{
if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
}
if (isset($VD_campaign))
{
$VD_campaign = strtoupper($VD_campaign);
$VD_campaign = eregi_replace(" ",'',$VD_campaign);
}
if (!isset($flag_channels))
{
$flag_channels=0;
$flag_string='';
}
### security strip all non-alphanumeric characters out of the variables ###
$DB=ereg_replace("[^0-9a-z]","",$DB);
$phone_login=ereg_replace("[^\,0-9a-zA-Z]","",$phone_login);
$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
$VD_login=ereg_replace("[^-_0-9a-zA-Z]","",$VD_login);
$VD_pass=ereg_replace("[^-_0-9a-zA-Z]","",$VD_pass);
$VD_campaign = ereg_replace("[^-_0-9a-zA-Z]","",$VD_campaign);
$forever_stop=0;
if ($force_logout)
{
echo "Vous êtes maintenant déconnecté.\n";
exit;
}
$isdst = date("I");
$StarTtimE = date("U");
$NOW_TIME = date("Y-m-d H:i:s");
$tsNOW_TIME = date("YmdHis");
$FILE_TIME = date("Ymd-His");
$loginDATE = date("Ymd");
$CIDdate = date("ymdHis");
$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
$past_month_date = date("Y-m-d H:i:s",$month_old);
$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
$webphone_width = 460;
$webphone_height = 500;
$random = (rand(1000000, 9999999) + 10000000);
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$vdc_header_date_format = $row[1];
$vdc_customer_date_format = $row[2];
$vdc_header_phone_format = $row[3];
$WeBRooTWritablE = $row[4];
$timeclock_end_of_day = $row[5];
$vtiger_url = $row[6];
$enable_vtiger_integration = $row[7];
$outbound_autodial_active = $row[8];
$enable_second_webform = $row[9];
$user_territories_active = $row[10];
$static_agent_url = $row[11];
$custom_fields_enabled = $row[12];
$SSpllb_grouping_limit = $row[13];
}
##### END SETTINGS LOOKUP #####
###########################################
##### DEFINABLE SETTINGS AND OPTIONS
###########################################
# set defaults for hard-coded variables
$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
$campaign_login_list = '1'; # show drop-down list of campaigns at login
$manual_dial_preview = '1'; # allow preview lead option when manual dial
$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
$callholdstatus = '1'; # set to 1 to show calls sur hold count
$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
$campagentstatctmax = '3'; # Number of secondes for campaign call and agent stats
$show_campname_pulldown = '1'; # set to 1 to show campaign name sur login pulldown
$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
$clientDST = '1'; # set to 1 to check for DST sur server for agent time
$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout
$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a COMPOSER link for Dial Presets
$LogiNAJAX = '1'; # set to 1 to do lookups sur campaigns for login
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Raccrocher
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT COMPOSER by default if enabled for the campaign
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link sur the agent login screen
$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
$focus_blur_enabled = '0'; # set to 1 to enable the focus/blur enter key blocking(some IE instances have issues)
$consult_custom_delay = '2'; # number of secondes to delay consultative transfers when customfields are active
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen, FOR DEBUG ONLY
$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
$webphone_width = 460; # set the webphone frame width
$webphone_height = 500; # set the webphone frame height
$webphone_pad = 0; # set the table cellpadding for the webphone
$webphone_location = 'right'; # set the location sur the agent screen 'right' or 'bar'
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
$FORM_COLOR = '#EFEFEF';
$SIDEBAR_COLOR = '#F6F6F6';
# if options file exists, use the override values for the above variables
# see the options-example.php file for more information
if (file_exists('options.php'))
{
require('options.php');
}
### BEGIN find any custom field labels ###
$label_title = 'Titre';
$label_first_name = 'Prenom';
$label_middle_initial = 'MI';
$label_last_name = 'Nom';
$label_address1 = 'Adresse1';
$label_address2 = 'Adresse2';
$label_address3 = 'Adresse3';
$label_city = 'Ville';
$label_state = 'État';
$label_province = 'Province';
$label_postal_code = 'CodePostal';
$label_vendor_lead_code = 'CodeVendeur';
$label_gender = 'Gender';
$label_phone_number = 'Téléphone';
$label_phone_code = 'DialCode';
$label_alt_phone = 'Tel. 2nd';
$label_security_phrase = 'Visualiser';
$label_email = 'Email';
$label_comments = 'Commentaires';
$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from system_settings;";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
if (strlen($row[0])>0) {$label_title = $row[0];}
if (strlen($row[1])>0) {$label_first_name = $row[1];}
if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
if (strlen($row[3])>0) {$label_last_name = $row[3];}
if (strlen($row[4])>0) {$label_address1 = $row[4];}
if (strlen($row[5])>0) {$label_address2 = $row[5];}
if (strlen($row[6])>0) {$label_address3 = $row[6];}
if (strlen($row[7])>0) {$label_city = $row[7];}
if (strlen($row[8])>0) {$label_state = $row[8];}
if (strlen($row[9])>0) {$label_province = $row[9];}
if (strlen($row[10])>0) {$label_postal_code = $row[10];}
if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
if (strlen($row[12])>0) {$label_gender = $row[12];}
if (strlen($row[13])>0) {$label_phone_number = $row[13];}
if (strlen($row[14])>0) {$label_phone_code = $row[14];}
if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
if (strlen($row[17])>0) {$label_email = $row[17];}
if (strlen($row[18])>0) {$label_comments = $row[18];}
### END find any custom field labels ###
$hide_gender=0;
if ($label_gender == '---HIDE---')
{$hide_gender=1;}
$US='_';
$CL=':';
$AT='@';
$DS='-';
$date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
$script_name = getenv("SCRIPT_NAME");
$server_name = getenv("SERVER_NAME");
$server_port = getenv("SERVER_PORT");
if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
else {$server_port = "$CL$server_port";}
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
if (strlen($static_agent_url) > 5)
{$agcPAGE = $static_agent_url;}
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
echo '<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<link rel="stylesheet" type="text/css" href="../agc/css/style.css" />
<link rel="stylesheet" type="text/css" href="../agc/css/custom.css" />
';
echo "<!-- VERSION: $version BUILD: $build -->\n";
echo "<!-- BROWSER: $BROWSER_WIDTH x $BROWSER_HEIGHT $JS_browser_width x $JS_browser_height -->\n";
if ($campaign_login_list > 0)
{
$camp_form_code = "<select size=\"1\" name=\"VD_campaign\" id=\"VD_campaign\" onfocus=\"login_allowable_campaigns()\">\n";
$camp_form_code .= "<option value=\"\"></option>\n";
$LOGallowed_campaignsSQL='';
if ($relogin == 'YES')
{
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass';";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$VU_user_group=$row[0];
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
{
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
}
}
### code for manager override of shift restrictions
if ($MGR_override > 0)
{
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
$stmt="SELECT count(*) from vicidial_users where user='$MGR_login' and pass='$MGR_pass' and manager_shift_enforcement_override='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01058',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$MGR_auth=$row[0];
if($MGR_auth>0)
{
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login' and pass='$VD_pass';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
echo "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
### Add a record to the vicidial_admin_log
$SQL_log = "$stmt|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='MANAGER OVERRIDE OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$camps_to_print = mysql_num_rows($rslt);
$o=0;
while ($camps_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
if ($show_campname_pulldown)
{$campname = " - $rowx[1]";}
else
{$campname = '';}
if ($VD_campaign)
{
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
{$camp_form_code .= "<option value=\"$rowx[0]\" selected=\"selected\">$rowx[0]$campname</option>\n";}
else
{
if (!ereg('login_allowable_campaigns',$camp_form_code))
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
}
}
else
{
if (!ereg('login_allowable_campaigns',$camp_form_code))
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
}
$o++;
}
$camp_form_code .= "</select>\n";
}
else
{
$camp_form_code = "<input type=\"text\" name=\"vd_campaign\" size=\"10\" maxlength=\"20\" value=\"$VD_campaign\" />\n";
}
if ($LogiNAJAX > 0)
{
?>
<script type="text/javascript">
<!--
var BrowseWidth = 0;
var BrowseHeight = 0;
function browser_dimensions()
{
<?php
if (ereg('MSIE',$browser))
{
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
echo " {BrowseWidth = document.documentElement.clientWidth;}\n";
echo " else if (document.body)\n";
echo " {BrowseWidth = document.body.clientWidth;}\n";
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
echo " {BrowseHeight = document.documentElement.clientHeight;}\n";
echo " else if (document.body)\n";
echo " {BrowseHeight = document.body.clientHeight;}\n";
}
else
{
echo "BrowseWidth = window.innerWidth;\n";
echo " BrowseHeight = window.innerHeight;\n";
}
?>
document.vicidial_form.JS_browser_width.value = BrowseWidth;
document.vicidial_form.JS_browser_height.value = BrowseHeight;
}
// ################################################################################
// Send Request for allowable campaigns to populate the campaigns pull-down
function login_allowable_campaigns()
{
// alert(document.vicidial_form.JS_browser_width.value + '|' + BrowseWidth + '|' + document.vicidial_form.JS_browser_height.value + '|' + BrowseHeight);
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
logincampaign_query = "&user=" + document.vicidial_form.VD_login.value + "&pass=" + document.vicidial_form.VD_pass.value + "&ACTION=LogiNCamPaigns&format=html";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(logincampaign_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(logincampaign_query);
// alert(xmlhttp.responseText);
document.getElementById("LogiNCamPaigns").innerHTML = Nactiveext;
document.getElementById("LogiNReseT").innerHTML = "<input type=\"button\" value=\"Liste campagne Actualiser\" onclick=\"login_allowable_campaigns()\" />";
document.getElementById("VD_campaign").focus();
}
}
delete xmlhttp;
}
}
// -->
</script>
<?php
}
else
{
?>
<script type="text/javascript">
<!--
function browser_dimensions()
{
var nothing=0;
}
// -->
</script>
<?php
}
if ($relogin == 'YES')
{
echo "<title>Agent web client: S'identifier à nouveau</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" id=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> S'identifier à nouveau </td>";
echo "</tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> &nbsp; </font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session téléphonique: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe du Téléphone: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"$phone_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe Utilisateur: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Campagne: </td>";
echo "<td align=\"left\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"><input type=\"button\" value=\"Liste campagne Actualiser\" onclick=\"login_allowable_campaigns()\"></span></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table></center>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
if ($user_login_first == 1)
{
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
{
echo "<title>Agent web client: Ouverture de Campagne</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
#echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\">\n";
#echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\">\n";
echo "<center><br /><b>Ouverture de Session</b><br /><br />";
echo "<table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Ouverture de Campagne </td>";
echo "</tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> &nbsp; </font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe Utilisateur: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Campagne: </td>";
echo "<td align=\"left\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
else
{
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
{
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$phone_login=$row[0];
$phone_pass=$row[1];
if ( (strlen($phone_login) < 1) or (strlen($phone_pass) < 1) )
{
echo "<title>Agent web client: Login</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Ouverture de Session </td>";
echo "</tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> &nbsp; </font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session téléphonique: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe du Téléphone: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"$phone_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\"> /</td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe Utilisateur: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Campagne: </td>";
echo "<td align=\"left\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2>\"<input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table></center>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
}
}
}
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
{
echo "<title>Agent web client: Ouverture de Session téléphonique</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=100%><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> phone login </td>";
echo "</tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> &nbsp; </font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session téléphonique: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe du Téléphone: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"\" /></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table></center>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
else
{
if ($WeBRooTWritablE > 0)
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
$VDloginDISPLAY=0;
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
{
$VDloginDISPLAY=1;
}
else
{
$stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01006',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if($auth>0)
{
$login=strtoupper($VD_login);
$password=strtoupper($VD_pass);
##### grab the full name of the agent
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag,allow_alerts,closer_campaigns,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,agent_call_log_view_override,agent_choose_blended,agent_lead_search_override,preset_contact_search from vicidial_users where user='$VD_login' and pass='$VD_pass'";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$LOGfullname = $row[0];
$user_level = $row[1];
$VU_hotkeys_active = $row[2];
$VU_agent_choose_ingroups = $row[3];
$VU_scheduled_callbacks = $row[4];
$agentonly_callbacks = $row[5];
$agentcall_manual = $row[6];
$VU_vicidial_recording = $row[7];
$VU_vicidial_transfers = $row[8];
$VU_closer_default_blended = $row[9];
$VU_user_group = $row[10];
$VU_vicidial_recording_override = $row[11];
$VU_alter_custphone_override = $row[12];
$VU_alert_enabled = $row[13];
$VU_agent_shift_enforcement_override = $row[14];
$VU_shift_override_flag = $row[15];
$VU_allow_alerts = $row[16];
$VU_closer_campaigns = $row[17];
$VU_agent_choose_territories = $row[18];
$VU_custom_one = $row[19];
$VU_custom_two = $row[20];
$VU_custom_three = $row[21];
$VU_custom_four = $row[22];
$VU_custom_five = $row[23];
$VU_agent_call_log_view_override = $row[24];
$VU_agent_choose_blended = $row[25];
$VU_agent_lead_search_override = $row[26];
$VU_preset_contact_search = $row[27];
if ( ($VU_alert_enabled > 0) and ($VU_allow_alerts > 0) ) {$VU_alert_enabled = 'ON';}
else {$VU_alert_enabled = 'OFF';}
$AgentAlert_allowed = $VU_allow_alerts;
### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$forced_timeclock_login = $row[0];
$shift_enforcement = $row[1];
$LOGgroup_shiftsSQL = eregi_replace(' ','',$row[2]);
$LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL);
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
$agent_status_viewable_groups = $row[3];
$agent_status_viewable_groupsSQL = eregi_replace(' ','',$agent_status_viewable_groups);
$agent_status_viewable_groupsSQL = eregi_replace(' ',"','",$agent_status_viewable_groupsSQL);
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
$agent_status_view = 0;
if (strlen($agent_status_viewable_groups) > 2)
{$agent_status_view = 1;}
$agent_status_view_time=0;
if ($row[4] == 'Y')
{$agent_status_view_time=1;}
if ($row[5] == 'Y')
{$agent_call_log_view=1;}
if ($row[6] == 'Y')
{$agent_xfer_consultative=1;}
if ($row[7] == 'Y')
{$agent_xfer_dial_override=1;}
if ($row[8] == 'Y')
{$agent_xfer_vm_transfer=1;}
if ($row[9] == 'Y')
{$agent_xfer_blind_transfer=1;}
if ($row[10] == 'Y')
{$agent_xfer_dial_with_customer=1;}
if ($row[11] == 'Y')
{$agent_xfer_park_customer_dial=1;}
if ($VU_agent_call_log_view_override == 'Y')
{$agent_call_log_view=1;}
if ($VU_agent_call_log_view_override == 'N')
{$agent_call_log_view=0;}
$agent_fullscreen = $row[12];
$webphone_url = $row[13];
$webphone_dialpad_override = $row[14];
$system_key = $row[15];
if ( ($webphone_dialpad_override != 'DISABLED') and (strlen($webphone_dialpad_override) > 0) )
{$webphone_dialpad = $webphone_dialpad_override;}
### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
{
$last_agent_event='';
$HHMM = date("Hi");
$HHteod = substr($timeclock_end_of_day,0,2);
$MMteod = substr($timeclock_end_of_day,2,2);
if ($HHMM < $timeclock_end_of_day)
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
else
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
$EoDdate = date("Y-m-d H:i:s", $EoD);
##### grab timeclock logged-in time for each user #####
$stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$events_to_parse = mysql_num_rows($rslt);
if ($events_to_parse > 0)
{
$rowx=mysql_fetch_row($rslt);
$last_agent_event = $rowx[0];
}
if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";}
if ( (strlen($last_agent_event)<2) or (ereg('LOGOUT',$last_agent_event)) )
{
$VDloginDISPLAY=1;
$VDdisplayMESSAGE = "Vous devez vous connecter pour timeclock LE PREMIER<br />";
}
}
### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
if ( ( (ereg("START|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("START|ALL",$VU_agent_shift_enforcement_override)) )
{
$shift_ok=0;
if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) )
{
$VDloginDISPLAY=1;
$VDdisplayMESSAGE = "ERREUR: Il n'y a pas de changements activée pour votre groupe d'utilisateurs<br />";
}
else
{
$HHMM = date("Hi");
$wday = date("w");
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$shifts_to_print = mysql_num_rows($rslt);
$o=0;
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
{
$rowx=mysql_fetch_row($rslt);
$shift_id = $rowx[0];
$shift_start_time = $rowx[1];
$shift_length = $rowx[2];
$shift_weekdays = $rowx[3];
if (eregi("$wday",$shift_weekdays))
{
$HHshift_length = substr($shift_length,0,2);
$MMshift_length = substr($shift_length,3,2);
$HHshift_start_time = substr($shift_start_time,0,2);
$MMshift_start_time = substr($shift_start_time,2,2);
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
if ($MMshift_end_time > 59)
{
$MMshift_end_time = ($MMshift_end_time - 60);
$HHshift_end_time++;
}
if ($HHshift_end_time > 23)
{$HHshift_end_time = ($HHshift_end_time - 24);}
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
if (
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
)
{$shift_ok++;}
}
$o++;
}
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) )
{
$VDloginDISPLAY=1;
$VDdisplayMESSAGE = "ERREUR: Vous n'êtes pas autorisés à se connecter à l'extérieur de votre quart de travail<br />";
}
}
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) )
{
$VDdisplayMESSAGE.= "<br /><br />MANAGER OVERRIDE:<br />\n";
$VDdisplayMESSAGE.= "<form action=\"$PHP_SELF\" method=\"post\">\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"MGR_override\" value=\"1\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"relogin\" value=\"YES\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"VD_login\" value=\"$VD_login\" />\n";
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"VD_pass\" value=\"$VD_pass\" />\n";
$VDdisplayMESSAGE.= "GestionnaireOuverture de Session: <input type=\"text\" name=\"MGR_login$loginDATE\" size=\"10\" maxlength=\"20\" /><br />\n";
$VDdisplayMESSAGE.= "GestionnaireMot de passe: <input type=\"password\" name=\"MGR_pass$loginDATE\" size=\"10\" maxlength=\"20\" /><br />\n";
$VDdisplayMESSAGE.= "<input type=\"submit\" name=\"submit\" value=\"Submit\" /></form>\n";
}
}
### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
if ($WeBRooTWritablE > 0)
{
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|XXXX|$ip|$browser|$LOGfullname|\n");
fclose($fp);
}
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
{$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;}
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns =$row[0];
if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) )
{
echo "<title>Agent web client: Ouverture de Campagne</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<b>Sorry, you are not allowed to login to this campaign: $VD_campaign</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"db\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Ouverture de Session: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
echo "Mot de passe: <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
echo "<input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
##### check to see that the campaign is active
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$CAMPactive=$row[0];
if($CAMPactive>0)
{
$VARstatuses='';
$VARstatusnames='';
$VARSELstatuses='';
$VARSELstatuses_ct=0;
$VARCBstatuses='';
$VARCBstatusesLIST='';
##### grab the statuses that can be used for dispositioning by an agent
$stmt="SELECT status,status_name,scheduled_callback,selectable FROM vicidial_statuses WHERE status != 'NEW' order by status limit 500;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_statuses_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $VD_statuses_ct)
{
$row=mysql_fetch_row($rslt);
$statuses[$i] =$row[0];
$status_names[$i] =$row[1];
$CBstatuses[$i] =$row[2];
$SELstatuses[$i] =$row[3];
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
$VARstatuses = "$VARstatuses'$statuses[$i]',";
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
$VARSELstatuses = "$VARSELstatuses'$SELstatuses[$i]',";
$VARCBstatuses = "$VARCBstatuses'$CBstatuses[$i]',";
if ($CBstatuses[$i] == 'Y')
{$VARCBstatusesLIST .= " $statuses[$i]";}
if ($SELstatuses[$i] == 'Y')
{$VARSELstatuses_ct++;}
$i++;
}
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
$stmt="SELECT status,status_name,scheduled_callback,selectable FROM vicidial_campaign_statuses WHERE status != 'NEW' and campaign_id='$VD_campaign' order by status limit 500;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_statuses_camp = mysql_num_rows($rslt);
$j=0;
while ($j < $VD_statuses_camp)
{
$row=mysql_fetch_row($rslt);
$statuses[$i] =$row[0];
$status_names[$i] =$row[1];
$CBstatuses[$i] =$row[2];
$SELstatuses[$i] =$row[3];
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
$VARstatuses = "$VARstatuses'$statuses[$i]',";
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
$VARSELstatuses = "$VARSELstatuses'$SELstatuses[$i]',";
$VARCBstatuses = "$VARCBstatuses'$CBstatuses[$i]',";
if ($CBstatuses[$i] == 'Y')
{$VARCBstatusesLIST .= " $statuses[$i]";}
if ($SELstatuses[$i] == 'Y')
{$VARSELstatuses_ct++;}
$i++;
$j++;
}
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
$VARstatuses = substr("$VARstatuses", 0, -1);
$VARstatusnames = substr("$VARstatusnames", 0, -1);
$VARSELstatuses = substr("$VARSELstatuses", 0, -1);
$VARCBstatuses = substr("$VARCBstatuses", 0, -1);
$VARCBstatusesLIST .= " ";
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$HK_statuses_camp = mysql_num_rows($rslt);
$w=0;
$HKboxA='';
$HKboxB='';
$HKboxC='';
while ($w < $HK_statuses_camp)
{
$row=mysql_fetch_row($rslt);
$HKhotkey[$w] =$row[0];
$HKstatus[$w] =$row[1];
$HKstatus_name[$w] =$row[2];
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
if ($w < 3)
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
if ( ($w >= 3) and ($w < 6) )
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
if ($w >= 6)
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
$w++;
}
$HKhotkeys = substr("$HKhotkeys", 0, -1);
$HKstatuses = substr("$HKstatuses", 0, -1);
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$park_ext = $row[0];
$park_file_name = $row[1];
$web_form_address = stripslashes($row[2]);
$allow_closers = $row[3];
$auto_dial_level = $row[4];
$dial_timeout = $row[5];
$dial_prefix = $row[6];
$campaign_cid = $row[7];
$campaign_vdad_exten = $row[8];
$campaign_rec_exten = $row[9];
$campaign_recording = $row[10];
$campaign_rec_filename = $row[11];
$campaign_script = $row[12];
$get_call_launch = $row[13];
$campaign_am_message_exten = '8320';
$xferconf_a_dtmf = $row[15];
$xferconf_a_number = $row[16];
$xferconf_b_dtmf = $row[17];
$xferconf_b_number = $row[18];
$alt_number_dialing = $row[19];
$VC_scheduled_callbacks = $row[20];
$wrapup_seconds = $row[21];
$wrapup_message = $row[22];
$closer_campaigns = $row[23];
$use_internal_dnc = $row[24];
$allcalls_delay = $row[25];
$omit_phone_code = $row[26];
$agent_pause_codes_active = $row[27];
$no_hopper_leads_logins = $row[28];
$campaign_allow_inbound = $row[29];
$manual_dial_list_id = $row[30];
$default_xfer_group = $row[31];
$xfer_groups = $row[32];
$disable_alter_custphone = $row[33];
$display_queue_count = $row[34];
$manual_dial_filter = $row[35];
$CopY_tO_ClipboarD = $row[36];
$use_campaign_dnc = $row[37];
$three_way_call_cid = $row[38];
$dial_method = $row[39];
$three_way_dial_prefix = $row[40];
$web_form_target = $row[41];
$vtiger_screen_login = $row[42];
$agent_allow_group_alias = $row[43];
$default_group_alias = $row[44];
$quick_transfer_button = $row[45];
$prepopulate_transfer_preset = $row[46];
$view_calls_in_queue = $row[47];
$view_calls_in_queue_launch = $row[48];
$call_requeue_button = $row[49];
$pause_after_each_call = $row[50];
$no_hopper_dialing = $row[51];
$agent_dial_owner_only = $row[52];
$agent_display_dialable_leads = $row[53];
$web_form_address_two = $row[54];
$agent_select_territories = $row[55];
$crm_popup_login = $row[56];
$crm_login_address = $row[57];
$timer_action = $row[58];
$timer_action_message = $row[59];
$timer_action_seconds = $row[60];
$start_call_url = $row[61];
$dispo_call_url = $row[62];
$xferconf_c_number = $row[63];
$xferconf_d_number = $row[64];
$xferconf_e_number = $row[65];
$use_custom_cid = $row[66];
$scheduled_callbacks_alert = $row[67];
$scheduled_callbacks_count = $row[68];
$manual_dial_override = $row[69];
$blind_monitor_warning = $row[70];
$blind_monitor_message = $row[71];
$blind_monitor_filename = $row[72];
$timer_action_destination = $row[73];
$enable_xfer_presets = $row[74];
$hide_xfer_number_to_dial = $row[75];
$manual_dial_prefix = $row[76];
$customer_3way_hangup_logging = $row[77];
$customer_3way_hangup_seconds = $row[78];
$customer_3way_hangup_action = $row[79];
$ivr_park_call = $row[80];
$manual_preview_dial = $row[81];
$api_manual_dial = $row[82];
$manual_dial_call_time_check = $row[83];
$my_callback_option = $row[84];
$per_call_notes = $row[85];
$agent_lead_search = $row[86];
$agent_lead_search_method = $row[87];
$qm_phone_environment = $row[88];
$auto_pause_precall = $row[89];
$auto_pause_precall_code = $row[90];
$auto_resume_precall = $row[91];
$manual_dial_cid = $row[92];
$custom_3way_button_transfer = $row[93];
$callback_days_limit = $row[94];
$disable_dispo_screen = $row[95];
$disable_dispo_status = $row[96];
$screen_labels = $row[97];
$status_display_fields = $row[98];
$pllb_grouping = $row[99];
$pllb_grouping_limit = $row[100];
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
{$qm_phone_environment .= "-$qm_extension";}
$status_display_CALLID=0;
$status_display_LEADID=0;
$status_display_LISTID=0;
if (preg_match("/CALLID/",$status_display_fields))
{$status_display_CALLID=1;}
if (preg_match("/LEADID/",$status_display_fields))
{$status_display_LEADID=1;}
if (preg_match("/LISTID/",$status_display_fields))
{$status_display_LISTID=1;}
if ( ($screen_labels != '--SYSTEM-SETTINGS--') and (strlen($screen_labels)>1) )
{
$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from vicidial_screen_labels where label_id='$screen_labels' and active='Y' limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01073',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$screenlabels_count = mysql_num_rows($rslt);
if ($screenlabels_count > 0)
{
$row=mysql_fetch_row($rslt);
if (strlen($row[0])>0) {$label_title = $row[0];}
if (strlen($row[1])>0) {$label_first_name = $row[1];}
if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
if (strlen($row[3])>0) {$label_last_name = $row[3];}
if (strlen($row[4])>0) {$label_address1 = $row[4];}
if (strlen($row[5])>0) {$label_address2 = $row[5];}
if (strlen($row[6])>0) {$label_address3 = $row[6];}
if (strlen($row[7])>0) {$label_city = $row[7];}
if (strlen($row[8])>0) {$label_state = $row[8];}
if (strlen($row[9])>0) {$label_province = $row[9];}
if (strlen($row[10])>0) {$label_postal_code = $row[10];}
if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
if (strlen($row[12])>0) {$label_gender = $row[12];}
if (strlen($row[13])>0) {$label_phone_number = $row[13];}
if (strlen($row[14])>0) {$label_phone_code = $row[14];}
if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
if (strlen($row[17])>0) {$label_email = $row[17];}
if (strlen($row[18])>0) {$label_comments = $row[18];}
### END find any custom field labels ###
$hide_gender=0;
if ($label_gender == '---HIDE---')
{$hide_gender=1;}
}
}
$hide_dispo_list=0;
if ( ($disable_dispo_screen == 'DISPO_ENABLED') or ($disable_dispo_screen == 'DISPO_SELECT_DISABLED') or (strlen($disable_dispo_status) < 1) )
{
if ($disable_dispo_screen == 'DISPO_SELECT_DISABLED')
{$hide_dispo_list=1;}
$disable_dispo_screen=0;
$disable_dispo_status='';
}
if ( ($disable_dispo_screen == 'DISPO_DISABLED') and (strlen($disable_dispo_status) > 0) )
{$disable_dispo_screen=1;}
if ( ($VU_agent_lead_search_override == 'ENABLED') or ($VU_agent_lead_search_override == 'DISABLED') )
{$agent_lead_search = $VU_agent_lead_search_override;}
$AllowManualQueueCalls=1;
$AllowManualQueueCallsChoice=0;
if ($api_manual_dial == 'QUEUE')
{
$AllowManualQueueCalls=0;
$AllowManualQueueCallsChoice=1;
}
if ($manual_preview_dial == 'DISABLED')
{$manual_dial_preview = 0;}
if ($manual_dial_override == 'ALLOW_ALL')
{$agentcall_manual = 1;}
if ($manual_dial_override == 'DISABLE_ALL')
{$agentcall_manual = 0;}
if ($user_territories_active < 1)
{$agent_select_territories = 0;}
if (preg_match("/Y/",$agent_select_territories))
{$agent_select_territories=1;}
else
{$agent_select_territories=0;}
if (preg_match("/Y/",$agent_display_dialable_leads))
{$agent_display_dialable_leads=1;}
else
{$agent_display_dialable_leads=0;}
if (preg_match("/Y/",$no_hopper_dialing))
{$no_hopper_dialing=1;}
else
{$no_hopper_dialing=0;}
if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) )
{$call_requeue_button=1;}
else
{$call_requeue_button=0;}
if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) )
{$view_calls_in_queue_launch=1;}
else
{$view_calls_in_queue_launch=0;}
if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) )
{$view_calls_in_queue=1;}
else
{$view_calls_in_queue=0;}
if (preg_match("/Y/",$pause_after_each_call))
{$dispo_check_all_pause=1;}
$quick_transfer_button_enabled=0;
$quick_transfer_button_locked=0;
if (preg_match("/IN_GROUP|PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$quick_transfer_button))
{$quick_transfer_button_enabled=1;}
if (preg_match("/LOCKED/",$quick_transfer_button))
{$quick_transfer_button_locked=1;}
$custom_3way_button_transfer_enabled=0;
$custom_3way_button_transfer_park=0;
$custom_3way_button_transfer_view=0;
$custom_3way_button_transfer_contacts=0;
if (preg_match("/PRESET_|FIELD_/",$custom_3way_button_transfer))
{$custom_3way_button_transfer_enabled=1;}
if (preg_match("/MISE EN ATT_/",$custom_3way_button_transfer))
{$custom_3way_button_transfer_park=1; $custom_3way_button_transfer_enabled=1;}
if (preg_match("/VIEW_PRESET/",$custom_3way_button_transfer))
{$custom_3way_button_transfer_view=1; $custom_3way_button_transfer_enabled=1;}
if ( (preg_match("/VIEW_CONTACTS/",$custom_3way_button_transfer)) and ($enable_xfer_presets == 'CONTACTS') and ($VU_preset_contact_search != 'DISABLED') )
{$custom_3way_button_transfer_contacts=1; $custom_3way_button_transfer_enabled=1;}
$preset_populate='';
$prepopulate_transfer_preset_enabled=0;
if (preg_match("/PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$prepopulate_transfer_preset))
{
$prepopulate_transfer_preset_enabled=1;
if (preg_match("/PRESET_1/",$prepopulate_transfer_preset))
{$preset_populate = $xferconf_a_number;}
if (preg_match("/PRESET_2/",$prepopulate_transfer_preset))
{$preset_populate = $xferconf_b_number;}
if (preg_match("/PRESET_3/",$prepopulate_transfer_preset))
{$preset_populate = $xferconf_c_number;}
if (preg_match("/PRESET_4/",$prepopulate_transfer_preset))
{$preset_populate = $xferconf_d_number;}
if (preg_match("/PRESET_5/",$prepopulate_transfer_preset))
{$preset_populate = $xferconf_e_number;}
}
$VARpreset_names='';
$VARpreset_numbers='';
$VARpreset_dtmfs='';
$VARpreset_hide_numbers='';
if ($enable_xfer_presets == 'ENABLED')
{
##### grab the presets for this campaign
$stmt="SELECT preset_name,preset_number,preset_dtmf,preset_hide_number FROM vicidial_xfer_presets WHERE campaign_id='$VD_campaign' order by preset_name limit 500;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01067',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_presets = mysql_num_rows($rslt);
$j=0;
while ($j < $VD_presets)
{
$row=mysql_fetch_row($rslt);
$preset_names[$j] = $row[0];
$preset_numbers[$j] = $row[1];
$preset_dtmfs[$j] = $row[2];
$preset_hide_numbers[$j] = $row[3];
$VARpreset_names = "$VARpreset_names'$preset_names[$j]',";
$VARpreset_numbers = "$VARpreset_numbers'$preset_numbers[$j]',";
$VARpreset_dtmfs = "$VARpreset_dtmfs'$preset_dtmfs[$j]',";
$VARpreset_hide_numbers = "$VARpreset_hide_numbers'$preset_hide_numbers[$j]',";
$j++;
}
$VARpreset_names = substr("$VARpreset_names", 0, -1);
$VARpreset_numbers = substr("$VARpreset_numbers", 0, -1);
$VARpreset_dtmfs = substr("$VARpreset_dtmfs", 0, -1);
$VARpreset_hide_numbers = substr("$VARpreset_hide_numbers", 0, -1);
$VD_preset_names_ct = $j;
if ($j < 1)
{$enable_xfer_presets='DISABLED';}
}
$default_group_alias_cid='';
if (strlen($default_group_alias)>1)
{
$stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VDIG_cidnum_ct = mysql_num_rows($rslt);
if ($VDIG_cidnum_ct > 0)
{
$row=mysql_fetch_row($rslt);
$default_group_alias_cid = $row[0];
}
}
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VDIG_cidogwv = mysql_num_rows($rslt);
if ($VDIG_cidogwv > 0)
{
$row=mysql_fetch_row($rslt);
$default_web_vars = $row[0];
}
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
{
$campaign_recording = $VU_vicidial_recording_override;
echo "<!-- USER RECORDING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
}
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
{$scheduled_callbacks='1';}
if ($VU_vicidial_recording=='0')
{$campaign_recording='NEVER';}
if ($VU_alter_custphone_override=='ALLOW_ALTER')
{$disable_alter_custphone='N';}
if (strlen($manual_dial_prefix) < 1)
{$manual_dial_prefix = $dial_prefix;}
if (strlen($three_way_dial_prefix) < 1)
{$three_way_dial_prefix = $dial_prefix;}
if ($alt_number_dialing=='Y')
{$alt_phone_dialing='1';}
else
{
$alt_phone_dialing='0';
$DefaulTAlTDiaL='0';
}
if ($display_queue_count=='N')
{$callholdstatus='0';}
if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) )
{$VU_closer_default_blended=0;}
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaigns = "'$closer_campaigns'";
if ( (ereg('Y',$agent_pause_codes_active)) or (ereg('FORCE',$agent_pause_codes_active)) )
{
##### grab the pause codes for this campaign
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 100;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_pause_codes = mysql_num_rows($rslt);
$j=0;
while ($j < $VD_pause_codes)
{
$row=mysql_fetch_row($rslt);
$pause_codes[$i] =$row[0];
$pause_code_names[$i] =$row[1];
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
$i++;
$j++;
}
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
$VARpause_codes = substr("$VARpause_codes", 0, -1);
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
}
##### grab the inbound groups to choose from if campaign contains CLOSER
$VARingroups="''";
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
{
$VARingroups='';
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 800;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$closer_ct = mysql_num_rows($rslt);
$INgrpCT=0;
while ($INgrpCT < $closer_ct)
{
$row=mysql_fetch_row($rslt);
$closer_groups[$INgrpCT] =$row[0];
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
$INgrpCT++;
}
$VARingroups = substr("$VARingroups", 0, -1);
}
else
{$closer_campaigns = "''";}
##### gather territory listings for this agent if select territories is enabled
$VARterritories='';
if ($agent_select_territories > 0)
{
$stmt="SELECT territory from vicidial_user_territories where user='$VD_login';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01062',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$territory_ct = mysql_num_rows($rslt);
$territoryCT=0;
while ($territoryCT < $territory_ct)
{
$row=mysql_fetch_row($rslt);
$territories[$territoryCT] =$row[0];
$VARterritories = "$VARterritories'$territories[$territoryCT]',";
$territoryCT++;
}
$VARterritories = substr("$VARterritories", 0, -1);
echo "<!-- $territory_ct $territoryCT |$stmt| -->\n";
}
##### grab the allowable inbound groups to choose from for transfer options
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
$xfer_groups = preg_replace("/ /","','",$xfer_groups);
$xfer_groups = "'$xfer_groups'";
$VARxfergroups="''";
if ($allow_closers == 'Y')
{
$VARxfergroups='';
$stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 800;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$xfer_ct = mysql_num_rows($rslt);
$XFgrpCT=0;
while ($XFgrpCT < $xfer_ct)
{
$row=mysql_fetch_row($rslt);
$VARxfergroups = "$VARxfergroups'$row[0]',";
$VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',";
if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];}
$XFgrpCT++;
}
$VARxfergroups = substr("$VARxfergroups", 0, -1);
$VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1);
}
if (ereg('Y',$agent_allow_group_alias))
{
##### grab the active group aliases
$stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VD_group_aliases = mysql_num_rows($rslt);
$j=0;
while ($j < $VD_group_aliases)
{
$row=mysql_fetch_row($rslt);
$group_alias_id[$i] = $row[0];
$group_alias_name[$i] = $row[1];
$caller_id_number[$i] = $row[2];
$VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',";
$VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',";
$VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',";
$i++;
$j++;
}
$VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases);
$VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1);
$VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1);
$VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1);
}
##### grab the number of leads in the hopper for this campaign
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$campaign_leads_to_call = $row[0];
echo "<!-- $campaign_leads_to_call - fiches Restant à appeler -->\n";
}
else
{
$VDloginDISPLAY=1;
$VDdisplayMESSAGE = "Campagne inactive, réessayez<br />";
}
}
else
{
if ($WeBRooTWritablE > 0)
{
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|XXXX|$ip|$browser|\n");
fclose($fp);
}
$VDloginDISPLAY=1;
$VDdisplayMESSAGE = "L'ouverture de session a èchoué, réessayez<br />";
}
}
if ($VDloginDISPLAY)
{
echo "<title>Agent web client: Ouverture de Campagne</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "<center><br /><b>$VDdisplayMESSAGE</b><br /><br />";
echo "<table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Ouverture de Campagne </td>";
echo "</tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> &nbsp; </font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe Utilisateur: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
echo "<tr><td align=\"right\">Campagne: </td>";
echo "<td align=\"left\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
$original_phone_login = $phone_login;
# code for parsing load-balanced agent phone allocation where agent interface
# will send multiple phones-table logins so that the script can determine the
# server that has the fewest agents logged into it.
# login: ca101,cb101,cc101
$alias_found=0;
$stmt="select count(*) from phones_alias where alias_id = '$phone_login';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$alias_ct = mysql_num_rows($rslt);
if ($alias_ct > 0)
{
$row=mysql_fetch_row($rslt);
$alias_found = $row[0];
}
if ($alias_found > 0)
{
$stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$alias_ct = mysql_num_rows($rslt);
if ($alias_ct > 0)
{
$row=mysql_fetch_row($rslt);
$alias_name = $row[0];
$phone_login = $row[1];
}
}
$pa=0;
if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) )
{
$phoneSQL = "(";
$phones_auto = explode(',',$phone_login);
$phones_auto_ct = count($phones_auto);
while($pa < $phones_auto_ct)
{
if ($pa > 0)
{$phoneSQL .= " or ";}
$desc = ($phones_auto_ct - $pa); # traverse in reverse order
$phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')";
$pa++;
}
$phoneSQL .= ")";
}
else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";}
$authphone=0;
#$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';";
$stmt="SELECT count(*) from phones,servers where $phoneSQL and phones.active = 'Y' and active_agent_login_server='Y' and phones.server_ip=servers.server_ip;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$authphone=$row[0];
if (!$authphone)
{
echo "<title>Agent web client: Ouverture de Session téléphonique Error</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\">\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"VD_login\" value=\"$VD_login\" />\n";
echo "<input type=\"hidden\" name=\"VD_pass\" value=\"$VD_pass\" />\n";
echo "<input type=\"hidden\" name=\"VD_campaign\" value=\"$VD_campaign\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"../agc/images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Ouverture de Session Error</td>";
echo "</tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><font size=\"1\"> &nbsp; <br /><font size=\"3\">L'ouverture de la session Téléphonique à échoué, réessayez: <br /> &nbsp;</font></td></tr>\n";
echo "<tr><td align=\"right\">Ouverture de Session téléphonique: </td>";
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\"></td></tr>\n";
echo "<tr><td align=\"right\">Mot de passe du Téléphone: </td>";
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=10 maxlength=20 value=\"$phone_pass\"></td></tr>\n";
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /></td></tr>\n";
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"><br />VERSION: $version &nbsp; &nbsp; &nbsp; BUILD: $build</font></td></tr>\n";
echo "</table></center>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
else
{
##### BEGIN phone login load balancing functions #####
### go through the phones logins list to figure out which server has
### fewest non-remote agents logged in and use that phone login account
if ($pa > 0)
{
$pb=0;
$pb_login='';
$pb_server_ip='';
$pb_count=0;
$pb_log='';
$pb_valid_server_ips='';
$pb_force_set=0;
while ( ($pb < $phones_auto_ct) and ($pb_force_set < 1) )
{
### find the server_ip of each phone_login
$stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';";
if ($DB) {echo "|$stmtx|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmtx, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowx=mysql_fetch_row($rslt);
### get number of agents logged in to each server
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and extension NOT LIKE \"R%\";";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
### find out whether the server is set to active
$stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y' and active_agent_login_server='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowy=mysql_fetch_row($rslt);
### find out if this server has a twin
$twin_not_live=0;
$stmt="SELECT active_twin_server_ip from servers where server_ip = '$rowx[0]';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01070',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowyy=mysql_fetch_row($rslt);
if (strlen($rowyy[0]) > 4)
{
### find out whether the twin server_updater is running
$stmt="SELECT count(*) from server_updater where server_ip = '$rowyy[0]' and last_update > '$past_minutes_date';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01071',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowyz=mysql_fetch_row($rslt);
if ($rowyz[0] < 1) {$twin_not_live=1;}
}
### find out whether the server_updater is running
$stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowz=mysql_fetch_row($rslt);
$pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]|$twin_not_live| ";
if ( ($rowy[0] > 0) and ($rowz[0] > 0) and ($twin_not_live < 1) )
{
if ( ($pllb_grouping == 'ONE_SERVER_ONLY') or ($pllb_grouping == 'CASCADING') )
{
if ($pllb_grouping == 'ONE_SERVER_ONLY')
{
### one-server-only plib check
### get number of agents logged in to each server
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and campaign_id='$VD_campaign' and extension NOT LIKE \"R%\";";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01074',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowG=mysql_fetch_row($rslt);
if ($rowG[0] > 0)
{
$pb_count=$row[0];
$pb_server_ip=$rowx[0];
$phone_login=$phones_auto[$pb];
$pb_force_set++;
echo "<!-- PLLB: ONE_SERVER_ONLY|$pb_server_ip|$pb_count| -->\n";
}
}
else
{
### cascading plib check
### get number of agents logged in to each server
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and campaign_id='$VD_campaign' and extension NOT LIKE \"R%\";";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01075',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$rowG=mysql_fetch_row($rslt);
echo "<!-- PLLB CASCADING CHECK: |$pllb_grouping|$rowx[0]|$rowG[0]|$pllb_grouping_limit| |$row[0]|$SSpllb_grouping_limit| -->\n";
if ( ($rowG[0] > 0) and ($rowG[0] < $pllb_grouping_limit) and ($row[0] < $SSpllb_grouping_limit) )
{
$pb_count=$row[0];
$pb_server_ip=$rowx[0];
$phone_login=$phones_auto[$pb];
$pb_force_set++;
echo "<!-- PLLB: CASCADING|$pb_server_ip|$pb_count| -->\n";
}
}
}
if ($pb_force_set < 1)
{
if ( ($pb_count >= $row[0]) or (strlen($pb_server_ip) < 4) )
{
$pb_count=$row[0];
$pb_server_ip=$rowx[0];
$phone_login=$phones_auto[$pb];
}
}
}
$pb++;
}
echo "<!-- Téléphones balance selection: $phone_login|$pb_server_ip|$past_minutes_date| |$pb_log -->\n";
}
##### END phone login load balancing functions #####
echo "<title>Agent web client</title>\n";
$stmt="SELECT extension,dialplan_number,voicemail_id,phone_ip,computer_ip,server_ip,login,pass,status,active,phone_type,fullname,company,picture,messages,old_messages,protocol,local_gmt,ASTmgrUSERNAME,ASTmgrSECRET,login_user,login_pass,login_campaign,park_on_extension,conf_on_extension,VICIDIAL_park_on_extension,VICIDIAL_park_on_filename,monitor_prefix,recording_exten,voicemail_exten,voicemail_dump_exten,ext_context,dtmf_send_extension,call_out_number_group,client_browser,install_directory,local_web_callerID_URL,VICIDIAL_web_URL,AGI_call_logging_enabled,user_switching_enabled,conferencing_enabled,admin_hangup_enabled,admin_hijack_enabled,admin_monitor_enabled,call_parking_enabled,updater_check_enabled,AFLogging_enabled,QUEUE_ACTION_enabled,CallerID_popup_enabled,voicemail_button_enabled,enable_fast_refresh,fast_refresh_rate,enable_persistant_mysql,auto_dial_next_number,VDstop_rec_after_each_call,DBX_server,DBX_database,DBX_user,DBX_pass,DBX_port,DBY_server,DBY_database,DBY_user,DBY_pass,DBY_port,outbound_cid,enable_sipsak_messages,email,template_id,conf_override,phone_context,phone_ring_timeout,conf_secret,is_webphone,use_external_server_ip,codecs_list,webphone_dialpad,phone_ring_timeout,on_hook_agent,webphone_auto_answer from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$extension=$row[0];
$dialplan_number=$row[1];
$voicemail_id=$row[2];
$phone_ip=$row[3];
$computer_ip=$row[4];
$server_ip=$row[5];
$login=$row[6];
$pass=$row[7];
$status=$row[8];
$active=$row[9];
$phone_type=$row[10];
$fullname=$row[11];
$company=$row[12];
$picture=$row[13];
$messages=$row[14];
$old_messages=$row[15];
$protocol=$row[16];
$local_gmt=$row[17];
$ASTmgrUSERNAME=$row[18];
$ASTmgrSECRET=$row[19];
$login_user=$row[20];
$login_pass=$row[21];
$login_campaign=$row[22];
$park_on_extension=$row[23];
$conf_on_extension=$row[24];
$VICIDiaL_park_on_extension=$row[25];
$VICIDiaL_park_on_filename=$row[26];
$monitor_prefix=$row[27];
$recording_exten=$row[28];
$voicemail_exten=$row[29];
$voicemail_dump_exten=$row[30];
$ext_context=$row[31];
$dtmf_send_extension=$row[32];
$call_out_number_group=$row[33];
$client_browser=$row[34];
$install_directory=$row[35];
$local_web_callerID_URL=$row[36];
$VICIDiaL_web_URL=$row[37];
$AGI_call_logging_enabled=$row[38];
$user_switching_enabled=$row[39];
$conferencing_enabled=$row[40];
$admin_hangup_enabled=$row[41];
$admin_hijack_enabled=$row[42];
$admin_monitor_enabled=$row[43];
$call_parking_enabled=$row[44];
$updater_check_enabled=$row[45];
$AFLogging_enabled=$row[46];
$QUEUE_ACTION_enabled=$row[47];
$CallerID_popup_enabled=$row[48];
$voicemail_button_enabled=$row[49];
$enable_fast_refresh=$row[50];
$fast_refresh_rate=$row[51];
$enable_persistant_mysql=$row[52];
$auto_dial_next_number=$row[53];
$VDstop_rec_after_each_call=$row[54];
$DBX_server=$row[55];
$DBX_database=$row[56];
$DBX_user=$row[57];
$DBX_pass=$row[58];
$DBX_port=$row[59];
$outbound_cid=$row[65];
$enable_sipsak_messages=$row[66];
$conf_secret=$row[72];
$is_webphone=$row[73];
$use_external_server_ip=$row[74];
$codecs_list=$row[75];
$webphone_dialpad=$row[76];
$phone_ring_timeout=$row[77];
$on_hook_agent=$row[78];
$webphone_auto_answer=$row[79];
$no_empty_session_warnings=0;
if ( ($phone_login == 'nophone') or ($on_hook_agent == 'Y') )
{
$no_empty_session_warnings=1;
}
if ($PhonESComPIP == '1')
{
if (strlen($computer_ip) < 4)
{
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);}
}
}
if ($PhonESComPIP == '2')
{
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);}
}
if ($clientDST)
{
$local_gmt = ($local_gmt + $isdst);
}
$stmt="SELECT asterisk_version from servers where server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$asterisk_version=$row[0];
if ($protocol == 'EXTERNAL')
{
$protocol = 'Local';
$extension = "$dialplan_number$AT$ext_context";
}
if (preg_match("/Zap/i",$protocol))
{
if (preg_match("/^1\.0|^1\.2|^1\.4\.1|^1\.4\.20|^1\.4\.21/i",$asterisk_version))
{$do_nothing=1;}
else
{
$protocol = 'DAHDI';
}
}
$SIP_user = "$protocol/$extension";
$SIP_user_DiaL = "$protocol/$extension";
$qm_extension = "$extension";
if ( (ereg('8300',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') )
{
$SIP_user = "$protocol/$extension$VD_login";
$qm_extension = "$extension$VD_login";
}
# If a park extension is not set, use the default one
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
{
$VICIDiaL_park_on_extension = "$park_ext";
$VICIDiaL_park_on_filename = "$park_file_name";
echo "<!-- ATTENTE SPECIFIQUE: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
}
echo "<!-- ATTENTE PAR DEFAUT: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
# If a web form address is not set, use the default one
if (strlen($web_form_address)>0)
{
$VICIDiaL_web_form_address = "$web_form_address";
echo "<!-- FORMULAIRE SPECIFIQUE : |$VICIDiaL_web_form_address| -->\n";
}
else
{
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
print "<!-- FORMULAIRE PAR DEFAUT: |$VICIDiaL_web_form_address| -->\n";
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
}
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
# If a web form address two is not set, use the first one
if (strlen($web_form_address_two)>0)
{
$VICIDiaL_web_form_address_two = "$web_form_address_two";
echo "<!-- FORMULAIRE SPECIFIQUE 2: |$VICIDiaL_web_form_address_two| -->\n";
}
else
{
$VICIDiaL_web_form_address_two = "$VICIDiaL_web_form_address";
echo "<!-- FORMULAIRE PAR DEFAUT 2: |$VICIDiaL_web_form_address_two| -->\n";
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
}
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
# If closers are allowed sur this campaign
if ($allow_closers=="Y")
{
$VICIDiaL_allow_closers = 1;
echo "<!-- CAMPAGNE PERMETANT LES CLOSERS: |$VICIDiaL_allow_closers| -->\n";
}
else
{
$VICIDiaL_allow_closers = 0;
echo "<!-- CAMPAGNE NE PERMETANT PAS LES CLOSERS: |$VICIDiaL_allow_closers| -->\n";
}
$session_ext = eregi_replace("[^a-z0-9]", "", $extension);
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
$session_rand = (rand(1,9999999) + 10000000);
$session_name = "$StarTtimE$US$session_ext$session_rand";
if ($webform_sessionname)
{$webform_sessionname = "&session_name=$session_name";}
else
{$webform_sessionname = '';}
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
{
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$prev_login_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $prev_login_ct)
{
$row=mysql_fetch_row($rslt);
$session_id =$row[0];
$i++;
}
if ($prev_login_ct > 0)
{echo "<!-- UTILISER LA SALLE MEETME PRECEDENTE - $session_id - $NOW_TIME - $SIP_user -->\n";}
else
{
##### grab the next available vicidial_conference room and reserve it
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$VD_login') );";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$session_id = $row[0];
}
echo "<!-- UTILISER UNE NOUVELLE SALLE MEETME - $session_id - $NOW_TIME - $SIP_user -->\n";
}
### mark leads that were not dispositioned during previous calls as ERI
$stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$vlERIaffected_rows = mysql_affected_rows($link);
echo "<!-- vieille FILE D'ATTENTE et liste retournée par INCALL: |$vlERIaffected_rows| -->\n";
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$vhICaffected_rows = mysql_affected_rows($link);
echo "<!-- vieille FILE D'ATTENTE et liste predictive retourné par INCALL: |$vhICaffected_rows| -->\n";
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$vlaLIaffected_rows = mysql_affected_rows($link);
echo "<!-- supression des anciens enregistrements vicidial_live_agents: |$vlaLIaffected_rows| -->\n";
$stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$vliaLIaffected_rows = mysql_affected_rows($link);
echo "<!-- old vicidial_live_inbound_agents records cleared: |$vliaLIaffected_rows| -->\n";
### insert an entry into the user log for the login event
$vul_data = "$vlERIaffected_rows|$vhICaffected_rows|$vlaLIaffected_rows|$vliaLIaffected_rows";
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,session_id,server_ip,extension,computer_ip,browser,data) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group','$session_id','$server_ip','$protocol/$extension','$ip','$browser','$vul_data')";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);}
# echo "<b>You have logged in as user: $VD_login sur phone: $SIP_user Campagne:: $VD_campaign</b><br />\n";
$VICIDiaL_is_logged_in=1;
### set the callerID for manager middleware-app to connect the phone to the user
$SIqueryCID = "S$CIDdate$session_id";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$vicidial_agent_disable = $row[6];
$allow_sipsak_messages = $row[7];
$queuemetrics_loginout = $row[8];
$queuemetrics_addmember_enabled = $row[9];
$queuemetrics_pe_phone_append = $row[10];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
{
$SIPSAK_prefix = 'LIN-';
echo "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
}
$webphone_content='';
if ($is_webphone != 'Y')
{
$TEMP_SIP_user_DiaL = $SIP_user_DiaL;
if ($on_hook_agent == 'Y')
{$TEMP_SIP_user_DiaL = 'Local/8300@default';}
### insert a NOUVEAU record to the vicidial_manager table to be processed
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $TEMP_SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
echo "<!-- call placed to session_id: $session_id from phone: $SIP_user $SIP_user_DiaL -->\n";
}
else
{
### build Iframe variable content for webphone here
$codecs_list = preg_replace("/ /",'',$codecs_list);
$codecs_list = preg_replace("/-/",'',$codecs_list);
$codecs_list = preg_replace("/&/",'',$codecs_list);
$webphone_server_ip = $server_ip;
if ($use_external_server_ip=='Y')
{
##### find external_server_ip if enabled for this phone account
$stmt="SELECT external_server_ip FROM servers where server_ip='$server_ip' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01065',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$exip_ct = mysql_num_rows($rslt);
if ($exip_ct > 0)
{
$row=mysql_fetch_row($rslt);
$webphone_server_ip =$row[0];
}
}
if (strlen($webphone_url) < 6)
{
##### find webphone_url in system_settings and generate IFRAME code for it #####
$stmt="SELECT webphone_url FROM system_settings LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01066',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$wu_ct = mysql_num_rows($rslt);
if ($wu_ct > 0)
{
$row=mysql_fetch_row($rslt);
$webphone_url =$row[0];
}
}
if (strlen($system_key) < 1)
{
##### find system_key in system_settings if populated #####
$stmt="SELECT webphone_systemkey FROM system_settings LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01068',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$wsk_ct = mysql_num_rows($rslt);
if ($wsk_ct > 0)
{
$row=mysql_fetch_row($rslt);
$system_key =$row[0];
}
}
$webphone_options='INITIAL_LOAD';
if ($webphone_dialpad == 'Y') {$webphone_options .= "--DIALPAD_Y";}
if ($webphone_dialpad == 'N') {$webphone_options .= "--DIALPAD_N";}
if ($webphone_dialpad == 'TOGGLE') {$webphone_options .= "--DIALPAD_TOGGLE";}
if ($webphone_dialpad == 'TOGGLE_OFF') {$webphone_options .= "--DIALPAD_OFF_TOGGLE";}
if ($webphone_auto_answer == 'Y') {$webphone_options .= "--AUTOANSWER_Y";}
if ($webphone_auto_answer == 'N') {$webphone_options .= "--AUTOANSWER_N";}
### base64 encode variables
$b64_phone_login = base64_encode($extension);
$b64_phone_pass = base64_encode($conf_secret);
$b64_session_name = base64_encode($session_name);
$b64_server_ip = base64_encode($webphone_server_ip);
$b64_callerid = base64_encode($outbound_cid);
$b64_protocol = base64_encode($protocol);
$b64_codecs = base64_encode($codecs_list);
$b64_options = base64_encode($webphone_options);
$b64_system_key = base64_encode($system_key);
$WebPhonEurl = "$webphone_url?phone_login=$b64_phone_login&phone_login=$b64_phone_login&phone_pass=$b64_phone_pass&server_ip=$b64_server_ip&callerid=$b64_callerid&protocol=$b64_protocol&codecs=$b64_codecs&options=$b64_options&system_key=$b64_system_key";
if ($webphone_location == 'bar')
{
$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . "px;height:" . $webphone_height . "px;background-color:transparent;z-index:17;\" scrolling=\"no\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "px\" height=\"" . $webphone_height . "px\"> </iframe>";
}
else
{
$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . "px;height:" . $webphone_height . "px;background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "px\" height=\"" . $webphone_height . "px\"> </iframe>";
}
}
##### grab the campaign_weight and number of calls today sur that campaign for the agent
$stmt="SELECT campaign_weight,calls_today,campaign_grade FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$vca_ct = mysql_num_rows($rslt);
if ($vca_ct > 0)
{
$row=mysql_fetch_row($rslt);
$campaign_weight = $row[0];
$calls_today = $row[1];
$campaign_grade = $row[2];
$i++;
}
else
{
$campaign_weight = '0';
$calls_today = '0';
$campaign_grade = '1';
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today,campaign_grade) values('$VD_login','$VD_campaign','0','0','$calls_today','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
echo "<!-- new vicidial_campaign_agents record inserted: |$affected_rows| -->\n";
}
if ($auto_dial_level > 0)
{
echo "<!-- campagne configurée en auto_dial_level: $auto_dial_level -->\n";
$closer_chooser_string='';
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,last_inbound_call_time,last_inbound_call_finish,campaign_grade) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N','$phone_ring_timeout','$on_hook_agent','$NOW_TIME','$NOW_TIME','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
echo "<!-- nouvel enregistrement vicidial_live_agents inséré: |$affected_rows| -->\n";
if ($enable_queuemetrics_logging > 0)
{
$QM_LOGIN = 'AGENTLOGIN';
$QM_PHONE = "$VD_login@agents";
if ( ($queuemetrics_loginout=='CALLBACK') or ($queuemetrics_loginout=='NONE') )
{
$QM_LOGIN = 'AGENTCALLBACKLOGIN';
$QM_PHONE = "$SIP_user_DiaL";
}
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysql_select_db("$queuemetrics_dbname", $linkB);
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
{$qm_phone_environment .= "-$qm_extension";}
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log $QM_LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01069',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log ADDMEMBER2 entry added: $VD_login|$affected_rows -->\n";
}
mysql_close($linkB);
mysql_select_db("$VARDB_database", $link);
}
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
{
print "<!-- CLOSER-type campaign -->\n";
}
}
else
{
print "<!-- campagne comfigurée en mode Appel Manuel: $auto_dial_level -->\n";
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,campaign_grade) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N','$phone_ring_timeout','$on_hook_agent','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
echo "<!-- nouvel enregistrement vicidial_live_agents inséré: |$affected_rows| -->\n";
if ($enable_queuemetrics_logging > 0)
{
$QM_LOGIN = 'AGENTLOGIN';
$QM_PHONE = "$VD_login@agents";
if ( ($queuemetrics_loginout=='CALLBACK') or ($queuemetrics_loginout=='NONE') )
{
$QM_LOGIN = 'AGENTCALLBACKLOGIN';
$QM_PHONE = "$SIP_user_DiaL";
}
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysql_select_db("$queuemetrics_dbname", $linkB);
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log $QM_LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01072',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log ADDMEMBER2 entry added: $VD_login|$affected_rows -->\n";
}
mysql_close($linkB);
mysql_select_db("$VARDB_database", $link);
}
}
}
else
{
echo "<title>Agent web client: Ouverture de Campagne</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<b>Aucune fiche client n'est éligible pour cette campagne</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Ouverture de Session: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
echo "Mot de passe: <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
echo "<input type=\"submit\" name=\"VALIDER\" value=\"submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span>\n";
echo "</form>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
if (strlen($session_id) < 1)
{
echo "<title>Agent web client: Ouverture de Campagne</title>\n";
echo "</head>\n";
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
if ($hide_timeclock_link < 1)
{echo "<a href=\"./timeclock.php?referrer=agent&amp;pl=$phone_login&amp;pp=$phone_pass&amp;VD_login=$VD_login&amp;VD_pass=$VD_pass\">Timeclock</a><br />\n";}
echo "<table width=\"100%\"><tr><td></td>\n";
echo "<!-- ILPV -->\n";
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_fr/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Français <img src=\"../agc/images/fr.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</tr></table>\n";
echo "<b>Sorry, there are no available sessions</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\" />\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Ouverture de Session: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
echo "Mot de passe: <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
echo "Campagne: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
echo "<input type=\"submit\" name=\"VALIDER\" value=\"Submit\" /> &nbsp; \n";
echo "<span id=\"LogiNReseT\"></span>\n";
echo "</FORM>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";
exit;
}
if (ereg('MSIE',$browser))
{
$useIE=1;
echo "<!-- client web browser used: MSIE |$browser|$useIE| -->\n";
}
else
{
$useIE=0;
echo "<!-- client web browser used: W3C-Compliant |$browser|$useIE| -->\n";
}
$StarTtimE = date("U");
$NOW_TIME = date("Y-m-d H:i:s");
##### Agent is going to log in so insert the vicidial_agent_log entry now
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$agent_log_id = mysql_insert_id($link);
echo "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
##### update vicidial_campaigns to show agent has logged in
$stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VCaffected_rows = mysql_affected_rows($link);
echo "<!-- vicidial_campaigns campaign_logindate updated: |$VCaffected_rows|$NOW_TIME| -->\n";
if ($enable_queuemetrics_logging > 0)
{
$StarTtimEpause = ($StarTtimE + 1);
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysql_select_db("$queuemetrics_dbname", $linkB);
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
echo "<!-- queue_log PAUSEREASON LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
mysql_close($linkB);
mysql_select_db("$VARDB_database", $link);
}
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
$stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VUaffected_rows = mysql_affected_rows($link);
$S='*';
$D_s_ip = explode('.', $server_ip);
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
##### grab the datails of all active scripts in the system
$stmt="SELECT script_id,script_name FROM vicidial_scripts WHERE active='Y' order by script_id limit 1000;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$MM_scripts = mysql_num_rows($rslt);
$e=0;
while ($e < $MM_scripts)
{
$row=mysql_fetch_row($rslt);
$MMscriptid[$e] =$row[0];
$MMscriptname[$e] = urlencode($row[1]);
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
$e++;
}
$MMscriptids = substr("$MMscriptids", 0, -1);
$MMscriptnames = substr("$MMscriptnames", 0, -1);
}
}
### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
### DO NOT EDIT! ###
if ($stretch_dimensions > 0)
{
if ($agent_status_view < 1)
{
if ($JS_browser_width >= 510)
{$BROWSER_WIDTH = ($JS_browser_width - 80);}
}
else
{
if ($JS_browser_width >= 730)
{$BROWSER_WIDTH = ($JS_browser_width - 300);}
}
if ($JS_browser_height >= 340)
{$BROWSER_HEIGHT = ($JS_browser_height - 40);}
}
if ($agent_fullscreen=='Y')
{
$BROWSER_WIDTH = ($JS_browser_width - 10);
$BROWSER_HEIGHT = $JS_browser_height;
}
$MASTERwidth=($BROWSER_WIDTH - 340);
$MASTERheight=($BROWSER_HEIGHT - 200);
if ($MASTERwidth < 430) {$MASTERwidth = '430';}
if ($MASTERheight < 300) {$MASTERheight = '300';}
if ($per_call_notes == 'ENABLED')
{
if ($MASTERheight < 340) {$MASTERheight = '340';}
}
if ($webphone_location == 'bar') {$MASTERwidth = ($MASTERwidth + $webphone_height);}
$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
$SBwidth = ($MASTERwidth + 331); # 761 - SideBar starting point
$MNwidth = ($MASTERwidth + 330); # 760 - main frame
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
$CQwidth = ($MASTERwidth + 300); # 730 - calls in queue listings
$AMwidth = ($MASTERwidth + 270); # 700 - refresh links
$SCwidth = ($MASTERwidth + 230); # 670 - live call secondes counter, sidebar link
$PDwidth = ($MASTERwidth + 210); # 650 - preset-dial links
$MUwidth = ($MASTERwidth + 180); # 610 - agent mute
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
$HKwidth = ($MASTERwidth + 20); # 450 - Hotkeys button
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
$PBwidth = ($MASTERwidth + 0); # 430 - Presets list
$CLwidth = ($MASTERwidth - 120); # 310 - Calls in queue link
$GHheight = ($MASTERheight + 1260);# 1560 - Gender Hide span
$DBheight = ($MASTERheight + 260); # 560 - Debug span
$WRheight = ($MASTERheight + 160); # 460 - Warning boxes
$CQheight = ($MASTERheight + 140); # 440 - Calls in queue section
$SLheight = ($MASTERheight + 122); # 422 - SideBar link, Agents view link
$QLheight = ($MASTERheight + 112); # 412 - Calls in queue link
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
$AMheight = ($MASTERheight + 100); # 400 - Agent mute buttons
$PBheight = ($MASTERheight + 90); # 390 - preset dial links
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
$SSheight = ($MASTERheight + 31); # 331 - script content
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span
$SCheight = 49; # 49 - secondes sur call display
$SFheight = 65; # 65 - height of the script and form contents
$SRheight = 69; # 69 - height of the script and form refrech links
if ($webphone_location == 'bar')
{
$SCheight = ($SCheight + $webphone_height);
# $SFheight = ($SFheight + $webphone_height);
$SRheight = ($SRheight + $webphone_height);
}
$AVTheight = '0';
if ($is_webphone) {$AVTheight = '20';}
################################################################
### BEGIN - build the callback calendar (12 months) ###
################################################################
define ('ADAY', (60*60*24));
$CdayARY = getdate();
$Cmon = $CdayARY['mon'];
$Cyear = $CdayARY['year'];
$CTODAY = date("Y-m");
$CTODAYmday = date("j");
$CINC=0;
$live_days=0;
$limit_days=999;
if ($callback_days_limit > 0)
{$limit_days=$callback_days_limit;}
$Cmonths = Array('Janvier','February','Mars','Avril','Mai','Juin',
'Juillet','Août','Septembre','Octobre','Novembre','Décembre');
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
$CCAL_OUT = '';
$CCAL_OUT .= "<table border=\"0\" cellpadding=\"2\" cellspacing=\"2\">";
while ($CINC < 12)
{
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
{$CCAL_OUT .= "<tr>";}
$CCAL_OUT .= "<td valign=\"top\">";
$CYyear = $Cyear;
$Cmonth= ($Cmon + $CINC);
if ($Cmonth > 12)
{
$Cmonth = ($Cmonth - 12);
$CYyear++;
}
$Cstart= mktime(11,0,0,$Cmonth,1,$CYyear);
$CfirstdayARY = getdate($Cstart);
#echo "|$Cmon|$Cmonth|$CINC|\n";
$CPRNTDAY = date("Y-m", $Cstart);
$CCAL_OUT .= "<table border=\"1\" cellpadding=\"1\" bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
$CCAL_OUT .= "<tr>";
$CCAL_OUT .= "<td colspan=\"7\" bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
$CCAL_OUT .= "<div align=\"center\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"2\">";
$CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]";
$CCAL_OUT .= "</font></b></font></div>";
$CCAL_OUT .= "</td>";
$CCAL_OUT .= "</tr>";
foreach($Cdays as $Cday)
{
$CDCLR="#ffffff";
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
$CCAL_OUT .= "<div align=\"center\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\">";
$CCAL_OUT .= "$Cday";
$CCAL_OUT .= "</font></b></font></div>";
$CCAL_OUT .= "</td>";
}
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
{
$Cdayarray = getdate($Cstart);
if((($Ccount) % 7) == 0)
{
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
break;
$CCAL_OUT .= "</tr><tr>";
}
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
{
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\">&nbsp;</font></b></font></td>";
}
else
{
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
{
$CPRNTmday = $Cdayarray['mday'];
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
if ($limit_days > $live_days)
{
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
$CEL = "</a>";
}
else
{$CBL=''; $CEL='';}
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\">";
$CCAL_OUT .= "<div align=\"center\"><font face=\"Arial, Helvetica, sans-serif\" size=\"1\">";
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
$CCAL_OUT .= "</font></div>";
$CCAL_OUT .= "</td>";
$Cstart += ADAY;
$live_days++;
}
else
{
$CDCLR="#ffffff";
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
{
$CDCLR="$MAIN_COLOR";
$CBL = '';
$CEL = '';
}
else
{
$CPRNTmday = $Cdayarray['mday'];
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
if ($limit_days > $live_days)
{
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
$CEL = "</a>";
}
else
{$CBL=''; $CEL='';}
$live_days++;
}
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\">";
$CCAL_OUT .= "<div align=\"center\"><font face=\"Arial, Helvetica, sans-serif\" size=1>";
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
$CCAL_OUT .= "</font></div>";
$CCAL_OUT .= "</td>";
$Cstart += ADAY;
}
}
}
$CCAL_OUT .= "</tr>";
$CCAL_OUT .= "</table>";
$CCAL_OUT .= "</td>";
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
{$CCAL_OUT .= "</tr>";}
$CINC++;
}
$CCAL_OUT .= "</table>";
#echo "$CCAL_OUT\n";
################################################################
### END - build the callback calendar (12 months) ###
################################################################
?>
<script language="Javascript">
window.name='vicidial_window';
var MTvar;
var NOW_TIME = '<?php echo $NOW_TIME ?>';
var SQLdate = '<?php echo $NOW_TIME ?>';
var StarTtimE = '<?php echo $StarTtimE ?>';
var UnixTime = '<?php echo $StarTtimE ?>';
var UnixTimeMS = 0;
var t = new Date();
var c = new Date();
LCAe = new Array('','','','','','');
LCAc = new Array('','','','','','');
LCAt = new Array('','','','','','');
LMAe = new Array('','','','','','');
var CalL_XC_a_Dtmf = '<?php echo $xferconf_a_dtmf ?>';
var CalL_XC_a_NuMber = '<?php echo $xferconf_a_number ?>';
var CalL_XC_b_Dtmf = '<?php echo $xferconf_b_dtmf ?>';
var CalL_XC_b_NuMber = '<?php echo $xferconf_b_number ?>';
var CalL_XC_c_NuMber = '<?php echo $xferconf_c_number ?>';
var CalL_XC_d_NuMber = '<?php echo $xferconf_d_number ?>';
var CalL_XC_e_NuMber = '<?php echo $xferconf_e_number ?>';
var VU_hotkeys_active = '<?php echo $VU_hotkeys_active ?>';
var VU_agent_choose_ingroups = '<?php echo $VU_agent_choose_ingroups ?>';
var VU_agent_choose_ingroups_DV = '';
var agent_choose_territories = '<?php echo $VU_agent_choose_territories ?>';
var agent_select_territories = '<?php echo $agent_select_territories ?>';
var agent_choose_blended = '<?php echo $VU_agent_choose_blended ?>';
var VU_closer_campaigns = '<?php echo $VU_closer_campaigns ?>';
var CallBackDatETimE = '';
var CallBackrecipient = '';
var CallBackCommenTs = '';
var CallBackLeadStatut = '';
var DispoQMcsCODE = '';
var scheduled_callbacks = '<?php echo $scheduled_callbacks ?>';
var dispo_check_all_pause = '<?php echo $dispo_check_all_pause ?>';
var api_check_all_pause = '<?php echo $api_check_all_pause ?>';
VARgroup_alias_ids = new Array(<?php echo $VARgroup_alias_ids ?>);
VARgroup_alias_names = new Array(<?php echo $VARgroup_alias_names ?>);
VARcaller_id_numbers = new Array(<?php echo $VARcaller_id_numbers ?>);
var VD_group_aliases_ct = '<?php echo $VD_group_aliases_ct ?>';
var agent_allow_group_alias = '<?php echo $agent_allow_group_alias ?>';
var default_group_alias = '<?php echo $default_group_alias ?>';
var default_group_alias_cid = '<?php echo $default_group_alias_cid ?>';
var active_group_alias = '';
var agent_pause_codes_active = '<?php echo $agent_pause_codes_active ?>';
VARpause_codes = new Array(<?php echo $VARpause_codes ?>);
VARpause_code_names = new Array(<?php echo $VARpause_code_names ?>);
var VD_pause_codes_ct = '<?php echo $VD_pause_codes_ct ?>';
VARpreset_names = new Array(<?php echo $VARpreset_names ?>);
VARpreset_numbers = new Array(<?php echo $VARpreset_numbers ?>);
VARpreset_dtmfs = new Array(<?php echo $VARpreset_dtmfs ?>);
VARpreset_hide_numbers = new Array(<?php echo $VARpreset_hide_numbers ?>);
var VD_preset_names_ct = '<?php echo $VD_preset_names_ct ?>';
VARstatuses = new Array(<?php echo $VARstatuses ?>);
VARstatusnames = new Array(<?php echo $VARstatusnames ?>);
VARSELstatuses = new Array(<?php echo $VARSELstatuses ?>);
VARCBstatuses = new Array(<?php echo $VARCBstatuses ?>);
var VARCBstatusesLIST = '<?php echo $VARCBstatusesLIST ?>';
var VD_statuses_ct = '<?php echo $VD_statuses_ct ?>';
var VARSELstatuses_ct = '<?php echo $VARSELstatuses_ct ?>';
VARingroups = new Array(<?php echo $VARingroups ?>);
var INgroupCOUNT = '<?php echo $INgrpCT ?>';
VARterritories = new Array(<?php echo $VARterritories ?>);
var territoryCOUNT = '<?php echo $territoryCT ?>';
VARxfergroups = new Array(<?php echo $VARxfergroups ?>);
VARxfergroupsnames = new Array(<?php echo $VARxfergroupsnames ?>);
var XFgroupCOUNT = '<?php echo $XFgrpCT ?>';
var default_xfer_group = '<?php echo $default_xfer_group ?>';
var default_xfer_group_name = '<?php echo $default_xfer_group_name ?>';
var LIVE_default_xfer_group = '<?php echo $default_xfer_group ?>';
var HK_statuses_camp = '<?php echo $HK_statuses_camp ?>';
HKhotkeys = new Array(<?php echo $HKhotkeys ?>);
HKstatuses = new Array(<?php echo $HKstatuses ?>);
HKstatusnames = new Array(<?php echo $HKstatusnames ?>);
var hotkeys = new Array();
<?php $h=0;
while ($HK_statuses_camp > $h)
{
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
$h++;
}
?>
var HKdispo_display = 0;
var HKbutton_allowed = 1;
var HKfinish = 0;
var scriptnames = new Array();
<?php $h=0;
while ($MM_scripts > $h)
{
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
$h++;
}
?>
var view_scripts = '<?php echo $view_scripts ?>';
var LOGfullname = '<?php echo $LOGfullname ?>';
var recLIST = '';
var filename = '';
var last_filename = '';
var LCAcount = 0;
var LMAcount = 0;
var filedate = '<?php echo $FILE_TIME ?>';
var agcDIR = '<?php echo $agcDIR ?>';
var agcPAGE = '<?php echo $agcPAGE ?>';
var extension = '<?php echo $extension ?>';
var extension_xfer = '<?php echo $extension ?>';
var dialplan_number = '<?php echo $dialplan_number ?>';
var ext_context = '<?php echo $ext_context ?>';
var protocol = '<?php echo $protocol ?>';
var agentchannel = '';
var local_gmt ='<?php echo $local_gmt ?>';
var server_ip = '<?php echo $server_ip ?>';
var server_ip_dialstring = '<?php echo $server_ip_dialstring ?>';
var asterisk_version = '<?php echo $asterisk_version ?>';
<?php
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
?>
var session_id = '<?php echo $session_id ?>';
var VICIDiaL_closer_login_checked = 0;
var VICIDiaL_closer_login_selected = 0;
var VICIDiaL_pause_calling = 1;
var CalLCID = '';
var MDnextCID = '';
var XDnextCID = '';
var LasTCID = '';
var lead_dial_number = '';
var MD_channel_look = 0;
var XD_channel_look = 0;
var MDuniqueid = '';
var MDchannel = '';
var MD_ring_secondS = 0;
var MDlogEPOCH = 0;
var VD_live_customer_call = 0;
var VD_live_call_secondS = 0;
var XD_live_customer_call = 0;
var XD_live_call_secondS = 0;
var xfer_in_call = 0;
var open_dispo_screen = 0;
var AgentDispoing = 0;
var logout_stop_timeouts = 0;
var VICIDiaL_allow_closers = '<?php echo $VICIDiaL_allow_closers ?>';
var VICIDiaL_closer_blended = '0';
var VU_closer_default_blended = '<?php echo $VU_closer_default_blended ?>';
var VDstop_rec_after_each_call = '<?php echo $VDstop_rec_after_each_call ?>';
var phone_login = '<?php echo $phone_login ?>';
var original_phone_login = '<?php echo $original_phone_login ?>';
var phone_pass = '<?php echo $phone_pass ?>';
var user = '<?php echo $VD_login ?>';
var user_abb = '<?php echo $user_abb ?>';
var pass = '<?php echo $VD_pass ?>';
var campaign = '<?php echo $VD_campaign ?>';
var group = '<?php echo $VD_campaign ?>';
var VICIDiaL_web_form_address_enc = '<?php echo $VICIDiaL_web_form_address_enc ?>';
var VICIDiaL_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
var VDIC_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
var VICIDiaL_web_form_address_two_enc = '<?php echo $VICIDiaL_web_form_address_two_enc ?>';
var VICIDiaL_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
var VDIC_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
var CalL_ScripT_id = '';
var CalL_AutO_LauncH = '';
var panel_bgcolor = '<?php echo $MAIN_COLOR ?>';
var CusTCB_bgcolor = '#FFFF66';
var auto_dial_level = '<?php echo $auto_dial_level ?>';
var starting_dial_level = '<?php echo $auto_dial_level ?>';
var dial_timeout = '<?php echo $dial_timeout ?>';
var dial_prefix = '<?php echo $dial_prefix ?>';
var manual_dial_prefix = '<?php echo $manual_dial_prefix ?>';
var three_way_dial_prefix = '<?php echo $three_way_dial_prefix ?>';
var campaign_cid = '<?php echo $campaign_cid ?>';
var use_custom_cid = '<?php echo $use_custom_cid ?>';
var campaign_vdad_exten = '<?php echo $campaign_vdad_exten ?>';
var campaign_leads_to_call = '<?php echo $campaign_leads_to_call ?>';
var epoch_sec = <?php echo $StarTtimE ?>;
var dtmf_send_extension = '<?php echo $dtmf_send_extension ?>';
var recording_exten = '<?php echo $campaign_rec_exten ?>';
var campaign_recording = '<?php echo $campaign_recording ?>';
var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
var LIVE_campaign_recording = '<?php echo $campaign_recording ?>';
var LIVE_campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
var LIVE_default_group_alias = '<?php echo $default_group_alias ?>';
var LIVE_caller_id_number = '<?php echo $default_group_alias_cid ?>';
var LIVE_web_vars = '<?php echo $default_web_vars ?>';
var default_web_vars = '<?php echo $default_web_vars ?>';
var campaign_script = '<?php echo $campaign_script ?>';
var get_call_launch = '<?php echo $get_call_launch ?>';
var campaign_am_message_exten = '<?php echo $campaign_am_message_exten ?>';
var park_on_extension = '<?php echo $VICIDiaL_park_on_extension ?>';
var park_count=0;
var customerparked=0;
var customerparkedcounter=0;
var check_n = 0;
var conf_check_recheck = 0;
var lastconf='';
var lastcustchannel='';
var lastcustserverip='';
var lastxferchannel='';
var custchannellive=0;
var xferchannellive=0;
var nochannelinsession=0;
var agc_dial_prefix = '91';
var dtmf_silent_prefix = '<?php echo $dtmf_silent_prefix ?>';
var conf_silent_prefix = '<?php echo $conf_silent_prefix ?>';
var menuheight = 30;
var menuwidth = 30;
var menufontsize = 8;
var textareafontsize = 10;
var check_s;
var active_display = 1;
var conf_channels_xtra_display = 0;
var display_message = '';
var web_form_vars = '';
var Nactiveext;
var Nbusytrunk;
var Nbusyext;
var extvalue = extension;
var activeext_query;
var busytrunk_query;
var busyext_query;
var busytrunkhangup_query;
var busylocalhangup_query;
var activeext_order='asc';
var busytrunk_order='asc';
var busyext_order='asc';
var busytrunkhangup_order='asc';
var busylocalhangup_order='asc';
var xmlhttp=false;
var XfeR_channel = '';
var XDcheck = '';
var agent_log_id = '<?php echo $agent_log_id ?>';
var session_name = '<?php echo $session_name ?>';
var AutoDialReady = 0;
var AutoDialWaiting = 0;
var fronter = '';
var VDCL_group_id = '';
var previous_dispo = '';
var previous_called_count = '';
var hot_keys_active = 0;
var all_record = 'NO';
var all_record_count = 0;
var LeaDDispO = '';
var LeaDPreVDispO = '';
var AgaiNHanguPChanneL = '';
var AgaiNHanguPServeR = '';
var AgainCalLSecondS = '';
var AgaiNCalLCID = '';
var CB_count_check = 60;
var callholdstatus = '<?php echo $callholdstatus ?>'
var agentcallsstatus = '<?php echo $agentcallsstatus ?>'
var campagentstatctmax = '<?php echo $campagentstatctmax ?>'
var campagentstatct = '0';
var manual_dial_in_progress = 0;
var auto_dial_alt_dial = 0;
var reselect_preview_dial = 0;
var in_lead_preview_state = 0;
var reselect_alt_dial = 0;
var alt_dial_active = 0;
var alt_dial_status_display = 0;
var mdnLisT_id = '<?php echo $manual_dial_list_id ?>';
var VU_vicidial_transfers = '<?php echo $VU_vicidial_transfers ?>';
var agentonly_callbacks = '<?php echo $agentonly_callbacks ?>';
var agentcall_manual = '<?php echo $agentcall_manual ?>';
var manual_dial_preview = '<?php echo $manual_dial_preview ?>';
var manual_preview_dial = '<?php echo $manual_preview_dial ?>';
var starting_alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
var alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
var DefaulTAlTDiaL = '<?php echo $DefaulTAlTDiaL ?>';
var wrapup_seconds = '<?php echo $wrapup_seconds ?>';
var wrapup_message = '<?php echo $wrapup_message ?>';
var wrapup_counter = 0;
var wrapup_waiting = 0;
var use_internal_dnc = '<?php echo $use_internal_dnc ?>';
var use_campaign_dnc = '<?php echo $use_campaign_dnc ?>';
var three_way_call_cid = '<?php echo $three_way_call_cid ?>';
var outbound_cid = '<?php echo $outbound_cid ?>';
var threeway_cid = '';
var cid_choice = '';
var prefix_choice = '';
var agent_dialed_number='';
var agent_dialed_type='';
var allcalls_delay = '<?php echo $allcalls_delay ?>';
var omit_phone_code = '<?php echo $omit_phone_code ?>';
var no_delete_sessions = '<?php echo $no_delete_sessions ?>';
var webform_session = '<?php echo $webform_sessionname ?>';
var local_consult_xfers = '<?php echo $local_consult_xfers ?>';
var vicidial_agent_disable = '<?php echo $vicidial_agent_disable ?>';
var CBentry_time = '';
var CBcallback_time = '';
var CBuser = '';
var CBcomments = '';
var volumecontrol_active = '<?php echo $volumecontrol_active ?>';
var PauseCode_HTML = '';
var manual_auto_hotkey = 0;
var dialed_number = '';
var dialed_label = '';
var source_id = '';
var DispO3waychannel = '';
var DispO3wayXtrAchannel = '';
var DispO3wayCalLserverip = '';
var DispO3wayCalLxfernumber = '';
var DispO3wayCalLcamptail = '';
var PausENotifYCounTer = 0;
var RedirecTxFEr = 0;
var phone_ip = '<?php echo $phone_ip ?>';
var enable_sipsak_messages = '<?php echo $enable_sipsak_messages ?>';
var allow_sipsak_messages = '<?php echo $allow_sipsak_messages ?>';
var HidEMonitoRSessionS = '<?php echo $HidEMonitoRSessionS ?>';
var LogouTKicKAlL = '<?php echo $LogouTKicKAlL ?>';
var flag_channels = '<?php echo $flag_channels ?>';
var flag_string = '<?php echo $flag_string ?>';
var vdc_header_date_format = '<?php echo $vdc_header_date_format ?>';
var vdc_customer_date_format = '<?php echo $vdc_customer_date_format ?>';
var vdc_header_phone_format = '<?php echo $vdc_header_phone_format ?>';
var disable_alter_custphone = '<?php echo $disable_alter_custphone ?>';
var manual_dial_filter = '<?php echo $manual_dial_filter ?>';
var CopY_tO_ClipboarD = '<?php echo $CopY_tO_ClipboarD ?>';
var inOUT = 'OUT';
var useIE = '<?php echo $useIE ?>';
var random = '<?php echo $random ?>';
var threeway_end = 0;
var agentphonelive = 0;
var conf_dialed = 0;
var leaving_threeway = 0;
var blind_transfer = 0;
var hangup_all_non_reserved = '<?php echo $hangup_all_non_reserved ?>';
var dial_method = '<?php echo $dial_method ?>';
var web_form_target = '<?php echo $web_form_target ?>';
var TEMP_VDIC_web_form_address = '';
var TEMP_VDIC_web_form_address_two = '';
var APIPausE_ID = '99999';
var APIDiaL_ID = '99999';
var CheckDEADcall = 0;
var CheckDEADcallON = 0;
var VtigeRLogiNScripT = '<?php echo $vtiger_screen_login ?>';
var VtigeRurl = '<?php echo $vtiger_url ?>';
var VtigeREnableD = '<?php echo $enable_vtiger_integration ?>';
var alert_enabled = '<?php echo $VU_alert_enabled ?>';
var allow_alerts = '<?php echo $VU_allow_alerts ?>';
var shift_logout_flag = 0;
var api_logout_flag = 0;
var vtiger_callback_id = 0;
var agent_status_view = '<?php echo $agent_status_view ?>';
var agent_status_view_time = '<?php echo $agent_status_view_time ?>';
var agent_status_view_active = 0;
var xfer_select_agents_active = 0;
var even=0;
var VU_user_group = '<?php echo $VU_user_group ?>';
var quick_transfer_button = '<?php echo $quick_transfer_button ?>';
var quick_transfer_button_enabled = '<?php echo $quick_transfer_button_enabled ?>';
var quick_transfer_button_orig = '';
var quick_transfer_button_locked = '<?php echo $quick_transfer_button_locked ?>';
var prepopulate_transfer_preset = '<?php echo $prepopulate_transfer_preset ?>';
var prepopulate_transfer_preset_enabled = '<?php echo $prepopulate_transfer_preset_enabled ?>';
var view_calls_in_queue = '<?php echo $view_calls_in_queue ?>';
var view_calls_in_queue_launch = '<?php echo $view_calls_in_queue_launch ?>';
var view_calls_in_queue_active = '<?php echo $view_calls_in_queue_launch ?>';
var call_requeue_button = '<?php echo $call_requeue_button ?>';
var no_hopper_dialing = '<?php echo $no_hopper_dialing ?>';
var agent_dial_owner_only = '<?php echo $agent_dial_owner_only ?>';
var agent_display_dialable_leads = '<?php echo $agent_display_dialable_leads ?>';
var no_empty_session_warnings = '<?php echo $no_empty_session_warnings ?>';
var script_width = '<?php echo $SDwidth ?>';
var script_height = '<?php echo $SSheight ?>';
var enable_second_webform = '<?php echo $enable_second_webform ?>';
var no_delete_VDAC=0;
var manager_ingroups_set=0;
var external_igb_set_name='';
var recording_filename='';
var recording_id='';
var delayed_script_load='';
var script_recording_delay='';
var VDRP_stage='PAUSED';
var VU_custom_one = '<?php echo $VU_custom_one ?>';
var VU_custom_two = '<?php echo $VU_custom_two ?>';
var VU_custom_three = '<?php echo $VU_custom_three ?>';
var VU_custom_four = '<?php echo $VU_custom_four ?>';
var VU_custom_five = '<?php echo $VU_custom_five ?>';
var crm_popup_login = '<?php echo $crm_popup_login ?>';
var crm_login_address = '<?php echo $crm_login_address ?>';
var update_fields=0;
var update_fields_data='';
var campaign_timer_action = '<?php echo $timer_action ?>';
var campaign_timer_action_message = '<?php echo $timer_action_message ?>';
var campaign_timer_action_seconds = '<?php echo $timer_action_seconds ?>';
var campaign_timer_action_destination = '<?php echo $timer_action_destination ?>';
var timer_action='';
var timer_action_message='';
var timer_action_seconds='';
var timer_action_destination = '';
var is_webphone='<?php echo $is_webphone ?>';
var WebPhonEurl='<?php echo $WebPhonEurl ?>';
var pause_code_counter=1;
var agent_call_log_view='<?php echo $agent_call_log_view ?>';
var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>';
var scheduled_callbacks_count='<?php echo $scheduled_callbacks_count ?>';
var callback_days_limit='<?php echo $callback_days_limit ?>';
var tmp_vicidial_id='';
var agent_xfer_consultative='<?php echo $agent_xfer_consultative ?>';
var agent_xfer_dial_override='<?php echo $agent_xfer_dial_override ?>';
var agent_xfer_vm_transfer='<?php echo $agent_xfer_vm_transfer ?>';
var agent_xfer_blind_transfer='<?php echo $agent_xfer_blind_transfer ?>';
var agent_xfer_dial_with_customer='<?php echo $agent_xfer_dial_with_customer ?>';
var agent_xfer_park_customer_dial='<?php echo $agent_xfer_park_customer_dial ?>';
var EAphone_code='';
var EAphone_number='';
var EAalt_phone_notes='';
var EAalt_phone_active='';
var EAalt_phone_count='';
var conf_check_attempts = '<?php echo $conf_check_attempts ?>';
var conf_check_attempts_cleanup = '<?php echo ($conf_check_attempts + 2) ?>';
var blind_monitor_warning='<?php echo $blind_monitor_warning ?>';
var blind_monitor_message='<?php echo $blind_monitor_message ?>';
var blind_monitor_filename='<?php echo $blind_monitor_filename ?>';
var blind_monitoring_now=0;
var blind_monitoring_now_trigger=0;
var no_blind_monitors=0;
var uniqueid_status_display='';
var uniqueid_status_prefix='';
var custom_call_id='';
var api_dtmf='';
var api_transferconf_function='';
var api_transferconf_group='';
var api_transferconf_number='';
var api_transferconf_consultative='';
var api_transferconf_override='';
var api_parkcustomer='';
var API_selected_xfergroup='';
var API_selected_callmenu='';
var custom_fields_enabled='<?php echo $custom_fields_enabled ?>';
var form_contents_loaded=0;
var enable_xfer_presets='<?php echo $enable_xfer_presets ?>';
var hide_xfer_number_to_dial='<?php echo $hide_xfer_number_to_dial ?>';
var Presets_HTML='';
var did_pattern='';
var did_id='';
var did_extension='';
var did_description='';
var closecallid='';
var xfercallid='';
var custom_field_names='';
var custom_field_values='';
var custom_field_types='';
var customer_3way_hangup_logging='<?php echo $customer_3way_hangup_logging ?>';
var customer_3way_hangup_seconds='<?php echo $customer_3way_hangup_seconds ?>';
var customer_3way_hangup_action='<?php echo $customer_3way_hangup_action ?>';
var customer_3way_hangup_counter=0;
var customer_3way_hangup_counter_trigger=0;
var customer_3way_hangup_dispo_message='';
var ivr_park_call='<?php echo $ivr_park_call ?>';
var qm_phone='<?php echo $QM_PHONE ?>';
var APIManualDialQueue=0;
var APIManualDialQueue_last=0;
var api_manual_dial='<?php echo $api_manual_dial ?>';
var manual_dial_call_time_check='<?php echo $manual_dial_call_time_check ?>';
var CloserSelecting=0;
var TerritorySelecting=0;
var WaitingForNextStep=0;
var AllowManualQueueCalls='<?php echo $AllowManualQueueCalls ?>';
var AllowManualQueueCallsChoice='<?php echo $AllowManualQueueCallsChoice ?>';
var call_variables='';
var focus_blur_enabled='<?php echo $focus_blur_enabled ?>';
var CBlinkCONTENT='';
var my_callback_option='<?php echo $my_callback_option ?>';
var per_call_notes='<?php echo $per_call_notes ?>';
var agent_lead_search='<?php echo $agent_lead_search ?>';
var agent_lead_search_method='<?php echo $agent_lead_search_method ?>';
var qm_phone_environment='<?php echo $qm_phone_environment ?>';
var NomCallCID='';
var NomCallbackCount=0;
var NomCallbackViewed=0;
var auto_pause_precall='<?php echo $auto_pause_precall ?>';
var auto_pause_precall_code='<?php echo $auto_pause_precall_code ?>';
var auto_resume_precall='<?php echo $auto_resume_precall ?>';
var trigger_ready=0;
var hide_gender='<?php echo $hide_gender ?>';
var manual_dial_cid='<?php echo $manual_dial_cid ?>';
var post_phone_time_diff_alert_message='';
var custom_3way_button_transfer='<?php echo $custom_3way_button_transfer ?>';
var custom_3way_button_transfer_enabled='<?php echo $custom_3way_button_transfer_enabled ?>';
var custom_3way_button_transfer_park='<?php echo $custom_3way_button_transfer_park ?>';
var custom_3way_button_transfer_view='<?php echo $custom_3way_button_transfer_view ?>';
var custom_3way_button_transfer_contacts='<?php echo $custom_3way_button_transfer_contacts ?>';
var waiting_on_dispo=0;
var disable_dispo_screen='<?php echo $disable_dispo_screen ?>';
var disable_dispo_status='<?php echo $disable_dispo_status ?>';
var status_display_CALLID='<?php echo $status_display_CALLID ?>';
var status_display_LEADID='<?php echo $status_display_LEADID ?>';
var status_display_LISTID='<?php echo $status_display_LISTID ?>';
var qm_extension='<?php echo $qm_extension ?>';
var hide_dispo_list='<?php echo $hide_dispo_list ?>';
var external_transferconf_count=0;
var consult_custom_delay='<?php echo $consult_custom_delay ?>';
var consult_custom_wait=0;
var consult_custom_go=0;
var consult_custom_sent=0;
var DiaLControl_auto_HTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"../agc/images/vdc_LB_resume.gif\" border=\"0\" alt=\"Résumé\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"../agc/images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" />";
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
var image_loading = new Image();
image_loading.src="../agc/images/loading.gif";
var image_blank = new Image();
image_blank.src="../agc/images/blank.gif";
var image_livecall_OFF = new Image();
image_livecall_OFF.src="../agc/images/agc_live_call_OFF.gif";
var image_livecall_ON = new Image();
image_livecall_ON.src="../agc/images/agc_live_call_ON.gif";
var image_livecall_DEAD = new Image();
image_livecall_DEAD.src="../agc/images/agc_live_call_DEAD.gif";
var image_LB_dialnextnumber = new Image();
image_LB_dialnextnumber.src="../agc/images/vdc_LB_dialnextnumber.gif";
var image_LB_hangupcustomer = new Image();
image_LB_hangupcustomer.src="../agc/images/vdc_LB_hangupcustomer.gif";
var image_LB_transferconf = new Image();
image_LB_transferconf.src="../agc/images/vdc_LB_transferconf.gif";
var image_LB_grabparkedcall = new Image();
image_LB_grabparkedcall.src="../agc/images/vdc_LB_grabparkedcall.gif";
var image_LB_parkcall = new Image();
image_LB_parkcall.src="../agc/images/vdc_LB_parkcall.gif";
var image_LB_webform = new Image();
image_LB_webform.src="../agc/images/vdc_LB_webform.gif";
var image_LB_stoprecording = new Image();
image_LB_stoprecording.src="../agc/images/vdc_LB_stoprecording.gif";
var image_LB_startrecording = new Image();
image_LB_startrecording.src="../agc/images/vdc_LB_startrecording.gif";
var image_LB_pause = new Image();
image_LB_pause.src="../agc/images/vdc_LB_pause.gif";
var image_LB_resume = new Image();
image_LB_resume.src="../agc/images/vdc_LB_resume.gif";
var image_LB_senddtmf = new Image();
image_LB_senddtmf.src="../agc/images/vdc_LB_senddtmf.gif";
var image_LB_dialnextnumber_OFF = new Image();
image_LB_dialnextnumber_OFF.src="../agc/images/vdc_LB_dialnextnumber_OFF.gif";
var image_LB_hangupcustomer_OFF = new Image();
image_LB_hangupcustomer_OFF.src="../agc/images/vdc_LB_hangupcustomer_OFF.gif";
var image_LB_transferconf_OFF = new Image();
image_LB_transferconf_OFF.src="../agc/images/vdc_LB_transferconf_OFF.gif";
var image_LB_grabparkedcall_OFF = new Image();
image_LB_grabparkedcall_OFF.src="../agc/images/vdc_LB_grabparkedcall_OFF.gif";
var image_LB_parkcall_OFF = new Image();
image_LB_parkcall_OFF.src="../agc/images/vdc_LB_parkcall_OFF.gif";
var image_LB_webform_OFF = new Image();
image_LB_webform_OFF.src="../agc/images/vdc_LB_webform_OFF.gif";
var image_LB_stoprecording_OFF = new Image();
image_LB_stoprecording_OFF.src="../agc/images/vdc_LB_stoprecording_OFF.gif";
var image_LB_startrecording_OFF = new Image();
image_LB_startrecording_OFF.src="../agc/images/vdc_LB_startrecording_OFF.gif";
var image_LB_pause_OFF = new Image();
image_LB_pause_OFF.src="../agc/images/vdc_LB_pause_OFF.gif";
var image_LB_resume_OFF = new Image();
image_LB_resume_OFF.src="../agc/images/vdc_LB_resume_OFF.gif";
var image_LB_senddtmf_OFF = new Image();
image_LB_senddtmf_OFF.src="../agc/images/vdc_LB_senddtmf_OFF.gif";
var image_LB_ivrgrabparkedcall = new Image();
image_LB_ivrgrabparkedcall.src="../agc/images/vdc_LB_grabivrparkcall.gif";
var image_LB_ivrparkcall = new Image();
image_LB_ivrparkcall.src="../agc/images/vdc_LB_ivrparkcall.gif";
// ################################################################################
// Send Hangup command for Live call connected to phone now to Manager
function livehangup_send_hangup(taskvar)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = "HLagcW" + epoch_sec + user_abb;
var hangupvalue = taskvar;
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(livehangup_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
alert_box(xmlhttp.responseText);
}
}
delete xmlhttp;
}
}
// ################################################################################
// Send volume control command for meetme participant
function volume_control(taskdirection,taskvolchannel,taskagentmute)
{
if (taskagentmute=='AgenT')
{
taskvolchannel = agentchannel;
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = "VCagcW" + epoch_sec + user_abb;
var volchanvalue = taskvolchannel;
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(livevolume_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
if (taskagentmute=='AgenT')
{
if (taskdirection=='MUTING')
{
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><img src=\"../agc/images/vdc_volume_UNMUTE.gif\" border=\"0\" /></a>";
}
else
{
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"../agc/images/vdc_volume_MUTE.gif\" border=\"0\" /></a>";
}
}
}
// ################################################################################
// Send alert control command for agent
function alert_control(taskalert)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
alert_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=AlertControl&format=text&stage=" + taskalert;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(alert_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
if (taskalert=='ON')
{
alert_enabled = 'ON';
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";
}
else
{
alert_enabled = 'OFF';
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";
}
}
// ################################################################################
// custom button transfer 3way call
function custom_button_transfer()
{
ShoWTransferMain('ON');
if (custom_3way_button_transfer_contacts > 0)
{
generate_contacts_search();
}
else
{
if (custom_3way_button_transfer_view > 0)
{
generate_presets_pulldown();
}
else
{
if ( (custom_3way_button_transfer == 'PRESET_1') || (custom_3way_button_transfer == 'MISE EN ATT_PRESET_1') )
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
if ( (custom_3way_button_transfer == 'PRESET_2') || (custom_3way_button_transfer == 'MISE EN ATT_PRESET_2') )
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
if ( (custom_3way_button_transfer == 'PRESET_3') || (custom_3way_button_transfer == 'MISE EN ATT_PRESET_3') )
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
if ( (custom_3way_button_transfer == 'PRESET_4') || (custom_3way_button_transfer == 'MISE EN ATT_PRESET_4') )
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
if ( (custom_3way_button_transfer == 'PRESET_5') || (custom_3way_button_transfer == 'MISE EN ATT_PRESET_5') )
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
if ( (custom_3way_button_transfer == 'FIELD_address3') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_address3') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.address3.value;}
if ( (custom_3way_button_transfer == 'FIELD_province') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_province') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.province.value;}
if ( (custom_3way_button_transfer == 'FIELD_security_phrase') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_security_phrase') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.security_phrase.value;}
if ( (custom_3way_button_transfer == 'FIELD_vendor_lead_code') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_vendor_lead_code') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.vendor_lead_code.value;}
if ( (custom_3way_button_transfer == 'FIELD_email') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_email') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.email.value;}
if ( (custom_3way_button_transfer == 'FIELD_owner') || (custom_3way_button_transfer == 'MISE EN ATT_FIELD_owner') )
{document.vicidial_form.xfernumber.value = document.vicidial_form.owner.value;}
var temp_xfernumber = document.vicidial_form.xfernumber.value;
if (temp_xfernumber.length < 3)
{
alert_box("Number to Dial invalid: " + temp_xfernumber);
ShoWTransferMain('OFF','YES');
}
else
{
if (custom_3way_button_transfer_park > 0)
{
xfer_park_dial();
}
else
{
SendManualDial('YES');
}
}
}
}
}
// ################################################################################
// park customer and place 3way call
function xfer_park_dial()
{
conf_dialed=1;
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
SendManualDial('YES');
}
// ################################################################################
// place 3way and customer into other conference and fake-hangup the lines
function leave_3way_call(tempvarattempt)
{
threeway_end=0;
leaving_threeway=1;
if (customerparked > 0)
{
mainxfer_send_redirect('FROMParK',lastcustchannel,lastcustserverip);
}
mainxfer_send_redirect('3WAY','','',tempvarattempt);
// if (threeway_end == '0')
// {
// document.vicidial_form.xferchannel.value = '';
// xfercall_send_hangup();
//
// document.vicidial_form.callchannel.value = '';
// document.vicidial_form.callserverip.value = '';
// dialedcall_send_hangup();
// }
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
}
// ################################################################################
// filter manual dialstring and pass sur to originate call
function SendManualDial(taskFromConf)
{
conf_dialed=1;
var sending_group_alias = 0;
// Appel Client button
if (taskFromConf == 'YES')
{
xfer_in_call=1;
agent_dialed_number='1';
agent_dialed_type='XFER_3WAY';
document.getElementById("DialWithCustomer").innerHTML ="<img src=\"../agc/images/vdc_XB_dialwithcustomer_OFF.gif\" border=\"0\" alt=\"Appel Client\" style=\"vertical-align:middle\" /></a>";
document.getElementById("ParkCustomerDial").innerHTML ="<img src=\"../agc/images/vdc_XB_parkcustomerdial_OFF.gif\" border=\"0\" alt=\"Mettre en Attente\" style=\"vertical-align:middle\" /></a>";
var manual_number = document.vicidial_form.xfernumber.value;
var manual_number_hidden = document.vicidial_form.xfernumhidden.value;
if ( (manual_number.length < 1) && (manual_number_hidden.length > 0) )
{manual_number=manual_number_hidden;}
var manual_string = manual_number.toString();
var dial_conf_exten = session_id;
threeway_cid = '';
if (three_way_call_cid == 'CAMPAIGN')
{threeway_cid = campaign_cid;}
if (three_way_call_cid == 'AGENT_PHONE')
{threeway_cid = outbound_cid;}
if (three_way_call_cid == 'CUSTOMER')
{threeway_cid = document.vicidial_form.phone_number.value;}
if (three_way_call_cid == 'CUSTOM_CID')
{threeway_cid = document.vicidial_form.security_phrase.value;}
if (three_way_call_cid == 'AGENT_CHOOSE')
{
threeway_cid = cid_choice;
if (active_group_alias.length > 1)
{var sending_group_alias = 1;}
}
}
else
{
var manual_number = document.vicidial_form.xfernumber.value;
var manual_string = manual_number.toString();
var threeway_cid='1';
if (manual_dial_cid == 'AGENT_PHONE')
{threeway_cid = outbound_cid;}
}
var regXFvars = new RegExp("XFER","g");
if (manual_string.match(regXFvars))
{
var donothing=1;
}
else
{
if (document.vicidial_form.xferoverride.checked==false)
{
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
else {var temp_dial_prefix = three_way_dial_prefix;}
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
if (manual_string.length > 7)
{manual_string = temp_dial_prefix + "" + temp_phone_code + "" + manual_string;}
}
else
{agent_dialed_type='XFER_OVERRIDE';}
// due to a bug in Asterisk, these call variables do not actually work
call_variables = '__vendor_lead_code=' + document.vicidial_form.vendor_lead_code.value + ',__lead_id=' + document.vicidial_form.lead_id.value;
}
var sending_preset_name = document.vicidial_form.xfername.value;
if (taskFromConf == 'YES')
{
// give extra time for custom fields to commit before consultative transfers
if ( (document.vicidial_form.consultativexfer.checked==true) && (custom_fields_enabled > 0) && (consult_custom_delay > 0) )
{
if (consult_custom_wait >= consult_custom_delay)
{
consult_custom_go = 1;
consult_custom_wait = 0;
}
else
{
CustomerData_update();
consult_custom_wait++;
consult_custom_sent++;
}
}
else
{
consult_custom_go = 1;
consult_custom_wait = 0;
}
if (consult_custom_go > 0)
{
basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf,threeway_cid,sending_group_alias,'',sending_preset_name,call_variables);
}
}
else
{basic_originate_call(manual_string,'NO','NO','','','',threeway_cid,sending_group_alias,sending_preset_name,call_variables);}
MD_ring_secondS=0;
}
// ################################################################################
// Send Originate command to manager to place a phone call
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias,taskalert,taskpresetname,taskvariables)
{
if (taskalert == '1')
{
var TAqueryCID = tasknum;
tasknum = '83047777777777';
taskdialvalue = '7' + taskdialvalue;
var alertquery = 'alertCID=1';
}
else
{var alertquery = 'alertCID=0';}
var usegroupalias=0;
var consultativexfer_checked = 0;
if (document.vicidial_form.consultativexfer.checked==true)
{consultativexfer_checked = 1;}
var regCXFvars = new RegExp("CXFER","g");
var tasknum_string = tasknum.toString();
if ( (tasknum_string.match(regCXFvars)) || (consultativexfer_checked > 0) )
{
if (tasknum_string.match(regCXFvars))
{
var Ctasknum = tasknum_string.replace(regCXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '90009';}
var agentdirect = '';
}
else
{
Ctasknum = '90009';
var agentdirect = tasknum_string;
}
var XfeRSelecT = document.getElementById("XfeRGrouP");
var XfeR_GrouP = XfeRSelecT.value;
if (API_selected_xfergroup.length > 1)
{var XfeR_GrouP = API_selected_xfergroup;}
tasknum = Ctasknum + "*" + XfeR_GrouP + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + agentdirect + '*' + VD_live_call_secondS + '*';
if (consult_custom_sent < 1)
{CustomerData_update();}
}
var regAXFvars = new RegExp("AXFER","g");
if (tasknum_string.match(regAXFvars))
{
var Ctasknum = tasknum_string.replace(regAXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '83009';}
var closerxfercamptail = '_L';
if (closerxfercamptail.length < 3)
{closerxfercamptail = 'IVR';}
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
if (consult_custom_sent < 1)
{CustomerData_update();}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
if (taskprefix == 'NO') {var call_prefix = '';}
else {var call_prefix = agc_dial_prefix;}
if (prefix_choice.length > 0)
{var call_prefix = prefix_choice;}
if (taskreverse == 'YES')
{
if (taskdialvalue.length < 2)
{var dialnum = dialplan_number;}
else
{var dialnum = taskdialvalue;}
var call_prefix = '';
var originatevalue = "Local/" + tasknum + "@" + ext_context;
}
else
{
var dialnum = tasknum;
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
{
var protodial = 'Local';
var extendial = extension;
// var extendial = extension + "@" + ext_context;
}
else
{
var protodial = protocol;
var extendial = extension;
}
var originatevalue = protodial + "/" + extendial;
}
var leadCID = document.vicidial_form.lead_id.value;
var epochCID = epoch_sec;
if (leadCID.length < 1)
{leadCID = user_abb;}
leadCID = set_length(leadCID,'10','left');
epochCID = set_length(epochCID,'6','right');
if (taskconfxfer == 'YES')
{var queryCID = "DC" + epochCID + 'W' + leadCID + 'W';}
else
{var queryCID = "DV" + epochCID + 'W' + leadCID + 'W';}
// if (taskconfxfer == 'YES')
// {var queryCID = "DCagcW" + epoch_sec + user_abb;}
// else
// {var queryCID = "DVagcW" + epoch_sec + user_abb;}
if (taskalert == '1')
{
queryCID = TAqueryCID;
}
if (cid_choice.length > 3)
{
var call_cid = cid_choice;
usegroupalias=1;
}
else
{
if (taskcid.length > 3)
{var call_cid = taskcid;}
else
{var call_cid = campaign_cid;}
}
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias="+ usegroupalias + "&preset_name=" + taskpresetname + "&campaign=" + campaign + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + CheckDEADcallON + "&" + alertquery + "&call_variables=" + taskvariables;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VMCoriginate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(VMCoriginate_query);
// alert(xmlhttp.responseText);
var regBOerr = new RegExp("ERROR","g");
var BOresponse = xmlhttp.responseText;
if (BOresponse.match(regBOerr))
{
alert_box(BOresponse);
}
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
{
XDnextCID = queryCID;
MD_channel_look=1;
XDcheck = 'YES';
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupxferline.gif\" border=\"0\" alt=\"Raccrocher la ligne transférée\" /></a>";
}
}
}
delete xmlhttp;
active_group_alias='';
cid_choice='';
prefix_choice='';
agent_dialed_number='';
agent_dialed_type='';
CalL_ScripT_id='';
call_variables='';
}
}
// ################################################################################
// zero-pad numbers or chop them to get to the desired length
function set_length(SLnumber,SLlength_goal,SLdirection)
{
var SLnumber = SLnumber + '';
var begin_point=0;
var number_length = SLnumber.length;
if (number_length > SLlength_goal)
{
if (SLdirection == 'right')
{
begin_point = (number_length - SLlength_goal);
SLnumber = SLnumber.substr(begin_point,SLlength_goal);
}
else
{
SLnumber = SLnumber.substr(0,SLlength_goal);
}
}
// alert(SLnumber + '|' + SLlength_goal + '|' + begin_point + '|' + SLdirection + '|' + SLnumber.length + '|' + number_length);
var result = SLnumber + '';
while(result.length < SLlength_goal)
{
result = "0" + result;
}
return result;
}
// ################################################################################
// filter conf_dtmf send string and pass sur to originate call
function SendConfDTMF(taskconfdtmf)
{
var dtmf_number = document.vicidial_form.conf_dtmf.value;
var dtmf_string = dtmf_number.toString();
var conf_dtmf_room = taskconfdtmf;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = dtmf_string;
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDdtmfOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + dtmf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VMCoriginate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
document.vicidial_form.conf_dtmf.value = '';
}
// ################################################################################
// Check to see if there are any channels live in the agent's conference meetme room
function check_for_conf_calls(taskconfnum,taskforce)
{
if (typeof(xmlhttprequestcheckconf) == "undefined") {
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
xmlhttprequestcheckconf_wait = 0;
custchannellive--;
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
{
campagentstatct++;
if (campagentstatct > campagentstatctmax)
{
campagentstatct=0;
var campagentstdisp = 'YES';
}
else
{
var campagentstdisp = 'NO';
}
}
else
{
var campagentstdisp = 'NO';
}
xmlhttprequestcheckconf=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttprequestcheckconf = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttprequestcheckconf = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttprequestcheckconf = false;
}
}
@end @*/
//alert ("1");
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
{
xmlhttprequestcheckconf = new XMLHttpRequest();
}
if (xmlhttprequestcheckconf)
{
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp;
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckconf.send(checkconf_query);
xmlhttprequestcheckconf.onreadystatechange = function()
{
if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{
var check_conf = null;
var LMAforce = taskforce;
check_conf = xmlhttprequestcheckconf.responseText;
// alert(checkconf_query);
// alert(xmlhttprequestcheckconf.responseText);
var check_ALL_array=check_conf.split("\n");
var check_time_array=check_ALL_array[0].split("|");
var Time_array = check_time_array[1].split("UnixTime: ");
UnixTime = Time_array[1];
UnixTime = parseInt(UnixTime);
UnixTimeMS = (UnixTime * 1000);
t.setTime(UnixTimeMS);
if ( (callholdstatus == '1') || (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
{
var Alogin_array = check_time_array[2].split("Logged-in: ");
var AGLogiN = Alogin_array[1];
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
var CamPCalLs = CamPCalLs_array[1];
var DiaLCalLs_array = check_time_array[5].split("DiaLCalls: ");
var DiaLCalLs = DiaLCalLs_array[1];
if (AGLogiN != 'N')
{
document.getElementById("AgentStatutStatut").innerHTML = AGLogiN;
}
if (CamPCalLs != 'N')
{
document.getElementById("AgentStatutCalls").innerHTML = CamPCalLs;
}
if (DiaLCalLs != 'N')
{
document.getElementById("AgentStatutDiaLs").innerHTML = DiaLCalLs;
}
if ( (AGLogiN == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
{
showDiv('AgenTDisablEBoX');
}
if ( (AGLogiN == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
{
showDiv('AgenTDisablEBoX');
}
if ( (AGLogiN == 'TIME_SYNC') && (vicidial_agent_disable == 'ALL') )
{
showDiv('SysteMDisablEBoX');
}
if (AGLogiN == 'SHIFT_LOGOUT')
{
shift_logout_flag=1;
}
if (AGLogiN == 'API_LOGOUT')
{
api_logout_flag=1;
if ( (MD_channel_look < 1) && (VD_live_customer_call < 1) && (alt_dial_status_display < 1) )
{LogouT('API');}
}
}
var VLAStatuS_array = check_time_array[4].split("Statut: ");
var VLAStatuS = VLAStatuS_array[1];
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
{
if (PausENotifYCounTer > 10)
{
alert_box('Your session has been paused');
AutoDial_ReSume_PauSe('VDADpause');
PausENotifYCounTer=0;
}
else {PausENotifYCounTer++;}
}
else {PausENotifYCounTer=0;}
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
var APIHanguP = APIHanguP_array[1];
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
var APIStatuS = APIStatuS_array[1];
var APIPausE_array = check_time_array[8].split("APIPausE: ");
var APIPausE = APIPausE_array[1];
var APIDiaL_array = check_time_array[9].split("APIDiaL: ");
var APIDiaL = APIDiaL_array[1];
var APIManualDialQueue_array = check_time_array[24].split("APIManualDialQueue: ");
APIManualDialQueue = APIManualDialQueue_array[1];
var CheckDEADcall_array = check_time_array[10].split("DEADcall: ");
var CheckDEADcall = CheckDEADcall_array[1];
var InGroupChange_array = check_time_array[11].split("InGroupChange: ");
var InGroupChange = InGroupChange_array[1];
var InGroupChangeBlend = check_time_array[12];
var InGroupChangeUtilisateur = check_time_array[13];
var InGroupChangeName = check_time_array[14];
var APIFields_array = check_time_array[15].split("APIFields: ");
update_fields = APIFields_array[1];
var APIFieldsData_array = check_time_array[16].split("APIFieldsData: ");
update_fields_data = APIFieldsData_array[1];
var APITimerAction_array = check_time_array[17].split("APITimerAction: ");
api_timer_action = APITimerAction_array[1];
var APITimerMessage_array = check_time_array[18].split("APITimerMessage: ");
api_timer_action_message = APITimerMessage_array[1];
var APITimerSeconds_array = check_time_array[19].split("APITimerSeconds: ");
api_timer_action_seconds = APITimerSeconds_array[1];
var APITimerDestination_array = check_time_array[23].split("APITimerDestination: ");
api_timer_action_destination = APITimerDestination_array[1];
var APIdtmf_array = check_time_array[20].split("APIdtmf: ");
api_dtmf = APIdtmf_array[1];
var APItransfercond_array = check_time_array[21].split("APItransferconf: ");
var api_transferconf_values_array = APItransfercond_array[1].split("---");
api_transferconf_function = api_transferconf_values_array[0];
api_transferconf_group = api_transferconf_values_array[1];
api_transferconf_number = api_transferconf_values_array[2];
api_transferconf_consultative = api_transferconf_values_array[3];
api_transferconf_override = api_transferconf_values_array[4];
var APIpark_array = check_time_array[22].split("APIpark: ");
api_parkcustomer = APIpark_array[1];
if (api_transferconf_function.length > 0)
{
if (api_transferconf_function == 'HANGUP_XFER')
{xfercall_send_hangup();}
if (api_transferconf_function == 'HANGUP_BOTH')
{bothcall_send_hangup();}
if (api_transferconf_function == 'LEAVE_VM')
{mainxfer_send_redirect('XfeRVMAIL',lastcustchannel,lastcustserverip);}
if (api_transferconf_function == 'LEAVE_3WAY_CALL')
{leave_3way_call('FIRST');}
if (api_transferconf_function == 'BLIND_TRANSFER')
{
document.vicidial_form.xfernumber.value = api_transferconf_number;
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
}
if (external_transferconf_count < 1)
{
if (api_transferconf_function == 'LOCAL_CLOSER')
{
API_selected_xfergroup = api_transferconf_group;
document.vicidial_form.xfernumber.value = api_transferconf_number;
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip);
}
if (api_transferconf_function == 'DIAL_WITH_CUSTOMER')
{
if (api_transferconf_consultative=='YES')
{document.vicidial_form.consultativexfer.checked=true;}
if (api_transferconf_consultative=='NO')
{document.vicidial_form.consultativexfer.checked=false;}
if (api_transferconf_override=='YES')
{document.vicidial_form.xferoverride.checked=true;}
API_selected_xfergroup = api_transferconf_group;
document.vicidial_form.xfernumber.value = api_transferconf_number;
SendManualDial('YES');
}
if (api_transferconf_function == 'MISE EN ATT_CUSTOMER_DIAL')
{
if (api_transferconf_consultative=='YES')
{document.vicidial_form.consultativexfer.checked=true;}
if (api_transferconf_consultative=='NO')
{document.vicidial_form.consultativexfer.checked=false;}
if (api_transferconf_override=='YES')
{document.vicidial_form.xferoverride.checked=true;}
API_selected_xfergroup = api_transferconf_group;
document.vicidial_form.xfernumber.value = api_transferconf_number;
xfer_park_dial();
}
external_transferconf_count=3;
}
Clear_API_Field('external_transferconf');
}
if (api_parkcustomer == 'MISE EN ATT_CUSTOMER')
{mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);}
if (api_parkcustomer == 'GRAB_CUSTOMER')
{mainxfer_send_redirect('FROMParK',lastcustchannel,lastcustserverip);}
if (api_parkcustomer == 'MISE EN ATT_IVR_CUSTOMER')
{mainxfer_send_redirect('ParKivr',lastcustchannel,lastcustserverip);}
if (api_parkcustomer == 'GRAB_IVR_CUSTOMER')
{mainxfer_send_redirect('FROMParKivr',lastcustchannel,lastcustserverip);}
if (api_dtmf.length > 0)
{
var REGdtmfPOUND = new RegExp("P","g");
var REGdtmfSTAR = new RegExp("S","g");
var REGdtmfQUIET = new RegExp("Q","g");
api_dtmf = api_dtmf.replace(REGdtmfPOUND, '#');
api_dtmf = api_dtmf.replace(REGdtmfSTAR, '*');
api_dtmf = api_dtmf.replace(REGdtmfQUIET, ',');
document.vicidial_form.conf_dtmf.value = api_dtmf;
SendConfDTMF(session_id);
}
if (api_timer_action.length > 2)
{
timer_action = api_timer_action;
timer_action_message = api_timer_action_message;
timer_action_seconds = api_timer_action_seconds;
timer_action_destination = api_timer_action_destination;
// alert("TIMER_API:" + timer_action + '|' + timer_action_message + '|' + timer_action_seconds + '|' + timer_action_destination + '|');
}
if ( (APIHanguP==1) && (VD_live_customer_call==1) )
{
hideDiv('CustomerGoneBox');
WaitingForNextStep=0;
custchannellive=0;
dialedcall_send_hangup();
}
if ( (APIStatuS.length < 1000) && (APIStatuS.length > 0) && (AgentDispoing > 1) && (APIStatuS != '::::::::::') )
{
var regCBmatch = new RegExp('!',"g");
if (APIStatuS.match(regCBmatch))
{
var APIcbSTATUS_array = APIStatuS.split("!");
var APIcbSTATUS = APIcbSTATUS_array[0];
var APIcbDATETIME = APIcbSTATUS_array[1];
var APIcbTYPE = APIcbSTATUS_array[2];
var APIcbCOMMENTS = APIcbSTATUS_array[3];
var APIqmCScode = APIcbSTATUS_array[4];
if ( (APIcbDATETIME.length > 10) && (APIcbTYPE.length > 5) )
{
CallBackDatETimE = APIcbDATETIME;
CallBackrecipient = APIcbTYPE;
CallBackLeadStatut = APIcbSTATUS;
CallBackCommenTs = APIcbCOMMENTS;
hideDiv('CallBackSelectBox');
document.vicidial_form.DispoSelection.value = 'CBHOLD';
}
else
{document.vicidial_form.DispoSelection.value = APIcbSTATUS;}
if (APIqmCScode.length > 0)
{
DispoQMcsCODE = APIqmCScode;
}
// ZZZZZZZZZZZZZZZZZZZZZZZ API callback
// alert("CBdata: " + CallBackDatETimE + "|" + CallBackrecipient + "|" + CallBackLeadStatut + "|" + CallBackCommenTs + "|" + DispoQMcsCODE + "|");
DispoSelect_submit();
}
else
{
document.vicidial_form.DispoSelection.value = APIStatuS;
DispoSelect_submit();
}
}
if (APIPausE.length > 4)
{
var APIPausE_array = APIPausE.split("!");
if (APIPausE_ID == APIPausE_array[1])
{
// alert("PAUSE ALREADY RECEIVED");
}
else
{
APIPausE_ID = APIPausE_array[1];
if (APIPausE_array[0]=='PAUSE')
{
if (VD_live_customer_call==1)
{
// set to pause sur next dispo
document.vicidial_form.DispoSelectStop.checked=true;
// alert("Setting dispo to PAUSE");
}
else
{
if (AutoDialReady==1)
{
if (auto_dial_level != '0')
{
AutoDialWaiting = 0;
AutoDial_ReSume_PauSe("VDADpause");
}
VICIDiaL_pause_calling = 1;
}
}
}
if ( (APIPausE_array[0]=='RESUME') && (AutoDialReady < 1) && (auto_dial_level > 0) )
{
AutoDialWaiting = 1;
AutoDial_ReSume_PauSe("VDADready");
}
}
}
if ( (APIDiaL.length > 9) && (AllowManualQueueCalls == '0') )
{
APIManualDialQueue++;
}
if (APIManualDialQueue != APIManualDialQueue_last)
{
APIManualDialQueue_last = APIManualDialQueue;
document.getElementById("ManualQueueNotice").innerHTML = "<b><font color=\"red\" size=\"3\">Manuel de la file: " + APIManualDialQueue + "</font></b><br />";
}
if ( (APIDiaL.length > 9) && (WaitingForNextStep == '0') && (AllowManualQueueCalls == '1') && (check_n > 2) )
{
var APIDiaL_array_detail = APIDiaL.split("!");
if (APIDiaL_ID == APIDiaL_array_detail[6])
{
// alert("DiaL ALREADY RECEIVED: " + APIDiaL_ID + "|" + APIDiaL_array_detail[5]);
}
else
{
APIDiaL_ID = APIDiaL_array_detail[6];
document.vicidial_form.MDDiaLCodE.value = APIDiaL_array_detail[1];
document.vicidial_form.phone_code.value = APIDiaL_array_detail[1];
document.vicidial_form.MDPhonENumbeR.value = APIDiaL_array_detail[0];
document.vicidial_form.vendor_lead_code.value = APIDiaL_array_detail[5];
prefix_choice = APIDiaL_array_detail[7];
active_group_alias = APIDiaL_array_detail[8];
cid_choice = APIDiaL_array_detail[9];
vtiger_callback_id = APIDiaL_array_detail[10];
document.vicidial_form.MDLeadID.value = APIDiaL_array_detail[11];
document.vicidial_form.MDType.value = APIDiaL_array_detail[12];
// alert(APIDiaL_array_detail[1] + "-----" + APIDiaL + "-----" + document.vicidial_form.MDDiaLCodE.value + "-----" + document.vicidial_form.phone_code.value);
if (APIDiaL_array_detail[2] == 'YES') // lookup lead in system
{document.vicidial_form.LeadLookuP.checked=true;}
else
{document.vicidial_form.LeadLookuP.checked=false;}
if (APIDiaL_array_detail[4] == 'YES') // focus sur vicidial agent screen
{window.focus(); alert_box("Placing call to:" + APIDiaL_array_detail[1] + " " + APIDiaL_array_detail[0]);}
if (APIDiaL_array_detail[3] == 'YES') // call preview
{NeWManuaLDiaLCalLSubmiT('PREVIEW');}
else
{NeWManuaLDiaLCalLSubmiT('NOW');}
}
}
if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) )
{
if (CheckDEADcallON < 1)
{
if( document.images )
{ document.images['livecall'].src = image_livecall_DEAD.src;}
CheckDEADcallON=1;
if ( (xfer_in_call > 0) && (customer_3way_hangup_logging=='ENABLED') )
{
customer_3way_hangup_counter_trigger=1;
customer_3way_hangup_counter=1;
}
}
}
if (InGroupChange > 0)
{
var external_blended = InGroupChangeBlend;
var external_igb_set_user = InGroupChangeUser;
external_igb_set_name = InGroupChangeName;
manager_ingroups_set=1;
if ( (external_blended == '1') && (dial_method != 'INBOUND_MAN') )
{VICIDiaL_closer_blended = '1';}
if (external_blended == '0')
{VICIDiaL_closer_blended = '0';}
}
var check_conf_array=check_ALL_array[1].split("|");
var live_conf_calls = check_conf_array[0];
var conf_chan_array = check_conf_array[1].split(" ~");
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
{
if (live_conf_calls > 0)
{
var temp_blind_monitors=0;
var loop_ct=0;
var ARY_ct=0;
var LMAalter=0;
var LMAcontent_change=0;
var LMAcontent_match=0;
agentphonelive=0;
var conv_start=-1;
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><b>IL Y A DES APPELS EN COURS SUR VOTRE SESSION:</b></font><br /><table width=\"<?php echo $CQwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td><font class=\"log_title\">CANAL DISTANT</font></td><td><font class=\"log_title\">RACCROCHER</font></td><td><font class=\"log_title\">VOLUME</font></td></tr>";
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
{
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
LMAcount=0; LMAcontent_change++;
}
while (loop_ct < live_conf_calls)
{
loop_ct++;
loop_s = loop_ct.toString();
if (loop_s.match(/1$|3$|5$|7$|9$/))
{var row_color = '#DDDDFF';}
else
{var row_color = '#CCCCFF';}
var conv_ct = (loop_ct + conv_start);
var channelfieldA = conf_chan_array[conv_ct];
var regXFcred = new RegExp(flag_string,"g");
var regRNnolink = new RegExp('Local/5' + taskconfnum,"g")
if ( (channelfieldA.match(regXFcred)) && (flag_channels>0) )
{
var chan_name_color = 'log_text_red';
}
else
{
var chan_name_color = 'log_text';
}
if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) )
{
var hide_channel=1;
blind_monitoring_now++;
temp_blind_monitors++;
if (blind_monitoring_now==1)
{blind_monitoring_now_trigger=1;}
}
else
{
if (channelfieldA.match(regRNnolink))
{
// do not show hangup or volume control links for recording channels
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\">recording</font></td><td></td></tr>";
}
else
{
if (volumecontrol_active!=1)
{
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">RACCROCHER</a></font></td><td></td></tr>";
}
else
{
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">RACCROCHER</a></font></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><img src=\"../agc/images/vdc_volume_up.gif\" border=\"0\" /></a> &nbsp; <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><img src=\"../agc/images/vdc_volume_down.gif\" border=\"0\" /></a> &nbsp; &nbsp; &nbsp; <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><img src=\"../agc/images/vdc_volume_MUTE.gif\" border=\"0\" /></a> &nbsp; <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><img src=\"../agc/images/vdc_volume_UNMUTE.gif\" border=\"0\" /></a></td></tr>";
}
}
}
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
if (channelfieldA == lastcustchannel) {custchannellive++;}
else
{
if(customerparked == 1)
{custchannellive++;}
// allow for no customer hungup errors if call from another server
if(server_ip == lastcustserverip)
{var nothing='';}
else
{custchannellive++;}
}
if (volumecontrol_active > 0)
{
if ( (protocol != 'EXTERNAL') && (protocol != 'Local') )
{
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
{
agentchannel = channelfieldA;
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"../agc/images/vdc_volume_MUTE.gif\" border=\"0\" /></a>";
}
}
else
{
if (agentchannel.length < 3)
{
agentchannel = channelfieldA;
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"../agc/images/vdc_volume_MUTE.gif\" border=\"0\" /></a>";
}
}
// document.getElementById("agentchannelSPAN").innerHTML = agentchannel;
}
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<br />' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
if (!LMAe[ARY_ct])
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
else
{
if (LMAe[ARY_ct].length < 1)
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
else
{
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
}
}
if (LMAalter > 0) {LMAcount++;}
if (agentchannel == channelfieldA) {agentphonelive++;}
ARY_ct++;
}
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
// document.getElementById("confdebug").innerHTML = debug_LMA + "<br />";
if (agentphonelive < 1) {agentchannel='';}
live_conf_HTML = live_conf_HTML + "</table>";
if (LMAcontent_change > 0)
{
if (conf_channels_xtra_display == 1)
{document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;}
}
nochannelinsession=0;
if (temp_blind_monitors < 1)
{
no_blind_monitors++;
if (no_blind_monitors > 2)
{blind_monitoring_now=0;}
}
}
else
{
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
LMAcount=0;
if (conf_channels_xtra_display == 1)
{
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
{
document.getElementById("outboundcallsspan").innerHTML = '';
}
}
custchannellive = -99;
nochannelinsession++;
no_blind_monitors++;
if (no_blind_monitors > 2)
{blind_monitoring_now=0;}
}
}
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200)
{
// Cleanup after AJAX Request returns error.
// alert("Status: " + xmlhttprequestcheckconf.status);
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
}
}
}
else
{
if (xmlhttprequestcheckconf)
{
xmlhttprequestcheckconf_wait++;
if (xmlhttprequestcheckconf_wait >= conf_check_attempts)
{
// Abort AJAX Request, due to timeout.
// The handler must take care of cleanup.
// alert("xmlhttprequestcheckconf: Abort (Wait > 3 sec)");
xmlhttprequestcheckconf.abort();
}
}
if (xmlhttprequestcheckconf_wait >= conf_check_attempts_cleanup)
{
// In case the handler function fails to do cleanup, cleanup manually.
xmlhttprequestcheckconf_wait = 0;
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
else
{
xmlhttprequestcheckconf = undefined;
}
}
}
// ################################################################################
// Send MonitorConf/StopMonitorConf command for recording of conferences
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
{
if (inOUT == 'OUT')
{
tmp_vicidial_id = document.vicidial_form.uniqueid.value;
}
else
{
tmp_vicidial_id = 'IN';
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
if (taskconfrectype == 'MonitorConf')
{
var REGrecCLEANvlc = new RegExp(" ","g");
var recVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
recVendorLeadCode = recVendorLeadCode.replace(REGrecCLEANvlc, '');
var recLeadID = document.vicidial_form.lead_id.value;
// var campaign_recording = '<?php echo $campaign_recording ?>';
// var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT VENDORLEADCODE LEADID
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
var REGrecFULLDATE = new RegExp("FULLDATE","g");
var REGrecTINYDATE = new RegExp("TINYDATE","g");
var REGrecEPOCH = new RegExp("EPOCH","g");
var REGrecAGENT = new RegExp("AGENT","g");
var REGrecVENDORLEADCODE = new RegExp("VENDORLEADCODE","g");
var REGrecLEADID = new RegExp("LEADID","g");
filename = LIVE_campaign_rec_filename;
filename = filename.replace(REGrecCAMPAIGN, campaign);
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
filename = filename.replace(REGrecFULLDATE, filedate);
filename = filename.replace(REGrecTINYDATE, tinydate);
filename = filename.replace(REGrecEPOCH, epoch_sec);
filename = filename.replace(REGrecAGENT, user);
filename = filename.replace(REGrecVENDORLEADCODE, recVendorLeadCode);
filename = filename.replace(REGrecLEADID, recLeadID);
// filename = filedate + "_" + user_abb;
var query_recording_exten = recording_exten;
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "');return false;\"><img src=\"../agc/images/vdc_LB_stoprecording.gif\" border=\"0\" alt=\"Cesser d'Enregistrer\" /></a>";
if (LIVE_campaign_recording == 'ALLFORCE')
{
document.getElementById("RecorDControl").innerHTML = "<img src=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=\"0\" alt=\"Enregistrer\" />";
}
else
{
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
}
}
if (taskconfrectype == 'StopMonitorConf')
{
filename = taskconffile;
var query_recording_exten = session_id;
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','');return false;\"><img src=\"../agc/images/vdc_LB_startrecording.gif\" border=\"0\" alt=\"Enregistrer\" /></a>";
if (LIVE_campaign_recording == 'ALLFORCE')
{
document.getElementById("RecorDControl").innerHTML = "<img src=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=\"0\" alt=\"Enregistrer\" />";
}
else
{
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
}
}
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1&FROMvdc=YES&uniqueid=" + tmp_vicidial_id;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(confmonitor_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var RClookResponse = null;
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
// alert(xmlhttp.responseText);
RClookResponse = xmlhttp.responseText;
var RClookResponse_array=RClookResponse.split("\n");
var RClookFILE = RClookResponse_array[1];
var RClookID = RClookResponse_array[2];
var RClookFILE_array = RClookFILE.split("Filename: ");
var RClookID_array = RClookID.split("RecorDing_ID: ");
if (RClookID_array.length > 0)
{
recording_filename = RClookFILE_array[1];
recording_id = RClookID_array[1];
if (delayed_script_load == 'YES')
{
RefresHScript();
delayed_script_load='NO';
}
var RecDispNamE = RClookFILE_array[1];
if (RecDispNamE.length > 25)
{
RecDispNamE = RecDispNamE.substr(0,22);
RecDispNamE = RecDispNamE + '...';
}
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
}
}
}
delete xmlhttp;
}
}
// ################################################################################
// Send Redirect command for live call to Gestionnairesends phone name where call is going to
// Covers the following types: XFER, VMAIL, ENTRY, CONF, MISE EN ATT, FROMMISE EN ATT, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote,taskdispowindow,tasklockedquick)
{
blind_transfer=1;
var consultativexfer_checked = 0;
if (document.vicidial_form.consultativexfer.checked==true)
{consultativexfer_checked = 1;}
if (taskvar == 'XfeRLOCAL')
{consultativexfer_checked = 0;}
// conf_dialed=1;
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
var xmlhttpXF=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttpXF = false;
}
}
@end @*/
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
{
xmlhttpXF = new XMLHttpRequest();
}
if (xmlhttpXF)
{
var redirectvalue = MDchannel;
var redirectserverip = lastcustserverip;
if (redirectvalue.length < 2)
{redirectvalue = lastcustchannel}
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
{
if (tasklockedquick > 0)
{document.vicidial_form.xfernumber.value = quick_transfer_button_orig;}
var queryCID = "XBvdcW" + epoch_sec + user_abb;
var blindxferdialstring = document.vicidial_form.xfernumber.value;
var blindxferhiddendialstring = document.vicidial_form.xfernumhidden.value;
if ( (blindxferdialstring.length < 1) && (blindxferhiddendialstring.length > 0) )
{blindxferdialstring=blindxferhiddendialstring;}
var regXFvars = new RegExp("XFER","g");
if (blindxferdialstring.match(regXFvars))
{
var regAXFvars = new RegExp("AXFER","g");
if (blindxferdialstring.match(regAXFvars))
{
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '83009';}
var closerxfercamptail = '_L';
if (closerxfercamptail.length < 3)
{closerxfercamptail = 'IVR';}
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
}
}
else
{
if (document.vicidial_form.xferoverride.checked==false)
{
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
else {var temp_dial_prefix = three_way_dial_prefix;}
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
if (blindxferdialstring.length > 7)
{blindxferdialstring = temp_dial_prefix + "" + temp_phone_code + "" + blindxferdialstring;}
}
}
if (API_selected_callmenu.length > 0)
{
var blindxferdialstring = 's';
var blindxfercontext = document.vicidial_form.xfernumber.value;
}
else
{var blindxfercontext = ext_context;}
no_delete_VDAC=0;
if (taskvar == 'XfeRVMAIL')
{
var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + document.vicidial_form.phone_code.value + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value;
no_delete_VDAC=1;
}
if (blindxferdialstring.length<'1')
{
xferredirect_query='';
taskvar = 'NOTHING';
alert_box("Transfer number must have at least 1 digit:" + blindxferdialstring);
}
else
{
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + blindxfercontext + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id + "&nodeletevdac=" + no_delete_VDAC + "&preset_name=" + document.vicidial_form.xfername.value;
}
}
if (taskvar == 'XfeRINTERNAL')
{
var closerxferinternal = '';
taskvar = 'XfeRLOCAL';
}
else
{
var closerxferinternal = '9';
}
if (taskvar == 'XfeRLOCAL')
{
if (consult_custom_sent < 1)
{CustomerData_update();}
document.vicidial_form.xfername.value='';
var XfeRSelecT = document.getElementById("XfeRGrouP");
var XfeR_GrouP = XfeRSelecT.value;
if (API_selected_xfergroup.length > 1)
{var XfeR_GrouP = API_selected_xfergroup;}
if (tasklockedquick > 0)
{XfeR_GrouP = quick_transfer_button_orig;}
var queryCID = "XLvdcW" + epoch_sec + user_abb;
// "90009*$group**$lead_id**$phone_number*$user*$agent_only*";
var redirectdestination = closerxferinternal + '90009*' + XfeR_GrouP + '**' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + document.vicidial_form.xfernumber.value + '*';
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
}
if (taskvar == 'XfeR')
{
var queryCID = "LRvdcW" + epoch_sec + user_abb;
var redirectdestination = document.vicidial_form.extension_xfer.value;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
}
if (taskvar == 'VMAIL')
{
var queryCID = "LVvdcW" + epoch_sec + user_abb;
var redirectdestination = document.vicidial_form.extension_xfer.value;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
}
if (taskvar == 'ENTRY')
{
var queryCID = "LEvdcW" + epoch_sec + user_abb;
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
}
if (taskvar == '3WAY')
{
xferredirect_query='';
var queryCID = "VXvdcW" + epoch_sec + user_abb;
var redirectdestination = "NEXTAVAILABLE";
var redirectXTRAvalue = XDchannel;
var redirecttype_test = document.vicidial_form.xfernumber.value;
var XfeRSelecT = document.getElementById("XfeRGrouP");
var XfeR_GrouP = XfeRSelecT.value;
if (API_selected_xfergroup.length > 1)
{var XfeR_GrouP = API_selected_xfergroup;}
var regRXFvars = new RegExp("CXFER","g");
if ( ( (redirecttype_test.match(regRXFvars)) || (consultativexfer_checked > 0) ) && (local_consult_xfers > 0) )
{var redirecttype = 'RedirectXtraCXNeW';}
else
{var redirecttype = 'RedirectXtraNeW';}
DispO3waychannel = redirectvalue;
DispO3wayXtrAchannel = redirectXTRAvalue;
DispO3wayCalLserverip = redirectserverip;
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
DispO3wayCalLcamptail = '';
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeR_GrouP + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level;
if (taskdebugnote == 'FIRST')
{
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\">Leave 3Way Call Again</a>";
}
}
if (taskvar == 'ParK')
{
if (CalLCID.length < 1)
{
CalLCID = MDnextCID;
}
blind_transfer=0;
var queryCID = "LPvdcW" + epoch_sec + user_abb;
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_grabparkedcall.gif\" border=\"0\" alt=\"Recup. Appel en Attente\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML ="<img src=\"../agc/images/vdc_LB_grabivrparkcall_OFF.gif\" border=\"0\" alt=\"Grab IVR Parked Call\" />";
}
customerparked=1;
customerparkedcounter=0;
}
if (taskvar == 'FROMParK')
{
blind_transfer=0;
var queryCID = "FPvdcW" + epoch_sec + user_abb;
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
{var dest_dialstring = session_id;}
else
{
if(taskserverip.length > 6)
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
else
{var dest_dialstring = session_id;}
}
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_parkcall.gif\" border=\"0\" alt=\"Mettre en Attente\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_ivrparkcall.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" /></a>";
}
customerparked=0;
customerparkedcounter=0;
}
if (taskvar == 'ParKivr')
{
if (CalLCID.length < 1)
{
CalLCID = MDnextCID;
}
blind_transfer=0;
var queryCID = "LPvdcW" + epoch_sec + user_abb;
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<img src=\"../agc/images/vdc_LB_parkcall_OFF.gif\" border=\"0\" alt=\"Recup. Appel en Attente\" />";
if (ivr_park_call=='ENABLED_MISE EN ATT_ONLY')
{
document.getElementById("ivrParkControl").innerHTML ="<img src=\"../agc/images/vdc_LB_grabivrparkcall_OFF.gif\" border=\"0\" alt=\"Grab IVR Parked Call\" />";
}
if (ivr_park_call=='ENABLED')
{
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_grabivrparkcall.gif\" border=\"0\" alt=\"Grab IVR Parked Call\" /></a>";
}
customerparked=1;
customerparkedcounter=0;
}
if (taskvar == 'FROMParKivr')
{
blind_transfer=0;
var queryCID = "FPvdcW" + epoch_sec + user_abb;
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
{var dest_dialstring = session_id;}
else
{
if(taskserverip.length > 6)
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
else
{var dest_dialstring = session_id;}
}
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_parkcall.gif\" border=\"0\" alt=\"Mettre en Attente\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_ivrparkcall.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" /></a>";
}
customerparked=0;
customerparkedcounter=0;
}
var XFRDop = '';
xmlhttpXF.open('POST', 'manager_send.php');
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttpXF.send(xferredirect_query);
xmlhttpXF.onreadystatechange = function()
{
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
{
var XfeRRedirecToutput = null;
XfeRRedirecToutput = xmlhttpXF.responseText;
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
var XFRDop = XfeRRedirecToutput_array[0];
if (XFRDop == "NeWSessioN")
{
threeway_end=1;
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
dialedcall_send_hangup();
document.vicidial_form.xferchannel.value = '';
xfercall_send_hangup();
session_id = XfeRRedirecToutput_array[1];
document.getElementById("sessionIDspan").innerHTML = session_id;
// alert("session_id changed to: " + session_id);
}
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
}
}
delete xmlhttpXF;
}
// used to send second Redirect for manual dial calls
if ( (auto_dial_level == 0) && (taskvar != '3WAY') )
{
RedirecTxFEr = 1;
var xmlhttpXF2=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttpXF2 = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttpXF2 = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttpXF2 = false;
}
}
@end @*/
if (!xmlhttpXF2 && typeof XMLHttpRequest!='undefined')
{
xmlhttpXF2 = new XMLHttpRequest();
}
if (xmlhttpXF2)
{
xmlhttpXF2.open('POST', 'manager_send.php');
xmlhttpXF2.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttpXF2.send(xferredirect_query + "&stage=2NDXfeR");
xmlhttpXF2.onreadystatechange = function()
{
if (xmlhttpXF2.readyState == 4 && xmlhttpXF2.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttpXF2.responseText;
// alert(RedirecTxFEr + "|" + xmlhttpXF2.responseText);
}
}
delete xmlhttpXF2;
}
}
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
{
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
// alert(RedirecTxFEr + "|" + auto_dial_level);
dialedcall_send_hangup(taskdispowindow,'','',no_delete_VDAC);
}
}
// ################################################################################
// Finish the alternate dialing and move sur to disposition the call
function ManualDialAltDonE()
{
alt_phone_dialing=starting_alt_phone_dialing;
alt_dial_active = 0;
alt_dial_status_display = 0;
open_dispo_screen=1;
document.getElementById("MainStatuSSpan").innerHTML = "Appel Numéro Suivant";
}
// ################################################################################
// Insert or update the vicidial_log entry for a customer call
function DialLog(taskMDstage,nodeletevdac)
{
var alt_num_status = 0;
if (taskMDstage == "start")
{
var MDlogEPOCH = 0;
var UID_test = document.vicidial_form.uniqueid.value;
if (UID_test.length < 4)
{
UID_test = epoch_sec + '.' + random;
document.vicidial_form.uniqueid.value = UID_test;
}
}
else
{
if (alt_phone_dialing == 1)
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
var status_display_content='';
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
alt_num_status = 1;
reselect_alt_dial = 1;
alt_dial_active = 1;
alt_dial_status_display = 1;
var man_status = "Appel Numéro 2nd.: <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE')\"><font class=\"preview_text\">TÉLÉPHONE PRINCIPAL</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE')\"><font class=\"preview_text\">TELEPHONE 2nd.</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ADRESSE3</font></a> or <a href=\"#\" onclick=\"ManualDialAltDonE()\"><font class=\"preview_text_red\">TERMINER LA SAISIE</font></a>" + status_display_content;
document.getElementById("MainStatuSSpan").innerHTML = man_status;
}
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
"&lead_id=" + document.vicidial_form.lead_id.value +
"&list_id=" + document.vicidial_form.list_id.value +
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
"&phone_number=" + lead_dial_number +
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac + "&alt_num_status=" + alt_num_status + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
xmlhttp.send(manDiaLlog_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDlogResponse = null;
// alert(xmlhttp.responseText);
MDlogResponse = xmlhttp.responseText;
var MDlogResponse_array=MDlogResponse.split("\n");
MDlogLINE = MDlogResponse_array[0];
if ( (MDlogLINE == "NOTATION NON ENTRÉE") && (VDstop_rec_after_each_call != 1) )
{
// alert("error: log not entered\n");
}
else
{
MDlogEPOCH = MDlogResponse_array[1];
// alert("VICIDIAL Call log entered:\n" + document.vicidial_form.uniqueid.value);
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
{
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','');return false;\"><img src=\"../agc/images/vdc_LB_startrecording.gif\" border=\"0\" alt=\"Enregistrer\" /></a>";
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
{
document.getElementById("RecorDControl").innerHTML = "<img src=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=\"0\" alt=\"Enregistrer\" />";
}
else
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
MDlogRecorDings = MDlogResponse_array[3];
if (window.MDlogRecorDings)
{
var MDlogRecorDings_array=MDlogRecorDings.split("|");
// recording_filename = MDlogRecorDings_array[2];
// recording_id = MDlogRecorDings_array[3];
var RecDispNamE = MDlogRecorDings_array[2];
if (RecDispNamE.length > 25)
{
RecDispNamE = RecDispNamE.substr(0,22);
RecDispNamE = RecDispNamE + '...';
}
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
}
}
}
}
}
delete xmlhttp;
}
RedirecTxFEr=0;
conf_dialed=0;
}
// ################################################################################
// Request number of dialable leads left in this campaign
function DiaLableLeaDsCounT()
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
DLcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=DiaLableLeaDsCounT&campaign=" + campaign + "&format=text";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(DLcount_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
var DLcounT = xmlhttp.responseText;
document.getElementById("dialableleadsspan").innerHTML ="Leads composable:<br /> " + DLcounT;
}
}
delete xmlhttp;
}
}
// ################################################################################
// Request number of USERONLY callbacks for this agent
function CalLBacKsCounTCheck()
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&campaign=" + campaign + "&format=text";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(CBcount_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var CBpre = '';
var CBpost = '';
var Defer=0;
// alert(xmlhttp.responseText);
var CBcounTtotal = xmlhttp.responseText;
var CBcounTtotal_array=CBcounTtotal.split("|");
var CBcounT = CBcounTtotal_array[0];
if (scheduled_callbacks_count=='LIVE')
{CBcounT = CBcounTtotal_array[1];}
if (CBcounT == 0) {var CBprint = "NO";}
else
{
var CBprint = CBcounT;
if ( (NomCallbackCount < CBcounT) || (NomCallbackCount > CBcounT) )
{
NomCallbackCount = CBcounT;
NomCallbackViewed=0;
}
if ( (scheduled_callbacks_alert == 'RED_DEFER') || (scheduled_callbacks_alert == 'BLINK_DEFER') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
{Defer=1;}
if ( (NomCallbackViewed > 0) && (Defer > 0) )
{var do_nothing=1;}
else
{
if ( (scheduled_callbacks_alert == 'BLINK') || (scheduled_callbacks_alert == 'BLINK_DEFER') )
{
CBpre = '<blink>';
CBpost = '</blink>';
}
if ( (scheduled_callbacks_alert == 'RED') || (scheduled_callbacks_alert == 'RED_DEFER') )
{
CBpre = '<b><font color="red">';
CBpost = '</font></b>';
}
if ( (scheduled_callbacks_alert == 'BLINK_RED') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
{
CBpre = '<b><font color="red"><blink>';
CBpost = '</blink></font></b>';
}
}
}
CBlinkCONTENT ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBpre + '' + CBprint + '' + " RAPPELS EN COURS" + CBpost + "</a>";
document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
}
}
delete xmlhttp;
}
}
// ################################################################################
// Request list of USERONLY callbacks for this agent
function CalLBacKsLisTCheck()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ( (auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE EN PAUSE POUR POUVOIR CONSULTER LA LISTE DES RAPPELS AUTOMATIQUES");
}
}
if (move_on == 1)
{
NomCallbackViewed=1;
showDiv('CallBacKsLisTBox');
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&campaign=" + campaign + "&format=text";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(CBlist_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
var all_CBs = null;
all_CBs = xmlhttp.responseText;
var all_CBs_array=all_CBs.split("\n");
var CB_calls = all_CBs_array[0];
var loop_ct=0;
var conv_start=0;
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td align=\"center\"><font class=\"log_title\"> APPELBACK DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\">NOMBRE</font></td><td align=\"center\"><font class=\"log_title\">INFO</font></td><td align=\"center\"><font class=\"log_title\">NAME</font></td><td align=\"center\"><font class=\"log_title\"> STATUT</font></td><td align=\"center\"><font class=\"log_title\">CAMPAIGN</font></td><td align=\"center\"><font class=\"log_title\">LAST APPEL DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\"> COMPOSER</font></td><td align=\"center\"><font class=\"log_title\"> ALT</font></td></tr>"
while (loop_ct < CB_calls)
{
loop_ct++;
loop_s = loop_ct.toString();
if (loop_s.match(/1$|3$|5$|7$|9$/))
{var row_color = '#DDDDFF';}
else
{var row_color = '#CCCCFF';}
var conv_ct = (loop_ct + conv_start);
var call_array = all_CBs_array[conv_ct].split(" ~");
var CB_name = call_array[0] + " " + call_array[1];
var CB_phone = call_array[2];
var CB_id = call_array[3];
var CB_lead_id = call_array[4];
var CB_campaign = call_array[5];
var CB_status = call_array[6];
var CB_lastcall_time = call_array[7];
var CB_callback_time = call_array[8];
var CB_comments = call_array[9];
var CB_dialable = call_array[10];
var CB_comments_ten = CB_comments;
if (CB_comments_ten.length > 10)
{
CB_comments_ten = CB_comments_ten.substr(0,10);
CB_comments_ten = CB_comments_ten + '...';
}
if (CB_dialable > 0)
{
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + "</td><td align=\"right\"><font class=\"log_text\">" + CB_comments_ten + " - <a href=\"#\" onclick=\"VieWLeaDInfO('" + CB_lead_id + "','" + CB_id + "');return false;\">INFO</a></font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','MAIN');return false;\">DIAL</a>&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','ALT');return false;\">ALT</a>&nbsp;</font></td></tr>";
}
else
{
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + "</td><td align=\"right\"><font class=\"log_text\">" + CB_comments_ten + " - INFO</font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\" colspan=2><font class=\"log_text\">NON-DIALABLE&nbsp;</font></td></tr>";
}
}
CB_HTML = CB_HTML + "</table>";
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
}
}
delete xmlhttp;
}
}
}
// ################################################################################
// closes callback list screen
function alert_box(temp_message)
{
document.getElementById("AlertBoxContent").innerHTML = temp_message;
showDiv('AlertBox');
document.alert_form.alert_button.focus();
}
// ################################################################################
// closes callback list screen
function CalLBacKsLisTClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('CallBacKsLisTBox');
CalLBacKsCounTCheck();
}
// ################################################################################
// closes call log display screen
function CalLLoGVieWClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('CalLLoGDisplaYBox');
}
// ################################################################################
// closes lead search screen
function LeaDSearcHVieWClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
ShoWGenDerPulldown();
hideDiv('SearcHForMDisplaYBox');
}
// ################################################################################
// closes contacts search screen
function ContactSearcHVieWClose()
{
ShoWGenDerPulldown();
hideDiv('SearcHContactsDisplaYBox');
}
// ################################################################################
// Open up a callback customer record as manual dial preview mode
function new_callback_call(taskCBid,taskLEADid,taskCBalt)
{
if (waiting_on_dispo > 0)
{
alert_box("Retard du système, S'il vous plaît essayez de nouveau<BR><font size=1>code:" + agent_log_id + " - " + waiting_on_dispo + "</font>");
}
else
{
// alt_phone_dialing=1;
NomCallbackViewed=1;
NomCallbackCount = (NomCallbackCount - 1);
auto_dial_level=0;
manual_dial_in_progress=1;
MainPanelToFront();
buildDiv('DiaLLeaDPrevieW');
if (alt_phone_dialing == 1)
{buildDiv('DiaLDiaLAltPhonE');}
document.vicidial_form.LeadPreview.checked=true;
// document.vicidial_form.DiaLAltPhonE.checked=true;
hideDiv('CallBacKsLisTBox');
ManualDialNext(taskCBid,taskLEADid,'','','','0','',taskCBalt);
}
}
// ################################################################################
// Finish Callback and go back to original screen
function manual_dial_finished()
{
alt_phone_dialing=starting_alt_phone_dialing;
auto_dial_level=starting_dial_level;
MainPanelToFront();
CalLBacKsCounTCheck();
manual_dial_in_progress=0;
}
// ################################################################################
// Open page to enter details for a new manual dial lead
function NeWManuaLDiaLCalL(TVfast,TVphone_code,TVphone_number,TVlead_id,TVtype)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE EN PAUSE POUR COMPOSER UN APPEL MANUEL");
}
}
if (move_on == 1)
{
if (TVfast=='FAST')
{
NeWManuaLDiaLCalLSubmiTfast();
}
else
{
if (TVfast=='CALLLOG')
{
hideDiv('CalLLoGDisplaYBox');
hideDiv('SearcHForMDisplaYBox');
hideDiv('SearcHResultSDisplaYBox');
hideDiv('LeaDInfOBox');
document.vicidial_form.MDDiaLCodE.value = TVphone_code;
document.vicidial_form.MDPhonENumbeR.value = TVphone_number;
document.vicidial_form.MDPhonENumbeRHiddeN.value = TVphone_number;
document.vicidial_form.MDLeadID.value = TVlead_id;
document.vicidial_form.MDType.value = TVtype;
if (disable_alter_custphone == 'HIDE')
{document.vicidial_form.MDPhonENumbeR.value = 'XXXXXXXXXX';}
}
if (TVfast=='LEADSEARCH')
{
hideDiv('SearcHForMDisplaYBox');
hideDiv('SearcHResultSDisplaYBox');
hideDiv('LeaDInfOBox');
document.vicidial_form.MDDiaLCodE.value = TVphone_code;
document.vicidial_form.MDPhonENumbeR.value = TVphone_number;
document.vicidial_form.MDLeadID.value = TVlead_id;
document.vicidial_form.MDType.value = TVtype;
}
if (agent_allow_group_alias == 'Y')
{
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\">Groupe Alias: " + active_group_alias + "</font>";
document.getElementById("ManuaLDiaLGrouP").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('0');\"><font size=\"1\" face=\"Arial,Helvetica\">Cliquez ici pour choisir un groupe Alias</font></a>";
}
showDiv('NeWManuaLDiaLBox');
document.vicidial_form.search_phone_number.value='';
document.vicidial_form.search_lead_id.value='';
document.vicidial_form.search_vendor_lead_code.value='';
document.vicidial_form.search_first_name.value='';
document.vicidial_form.search_last_name.value='';
document.vicidial_form.search_city.value='';
document.vicidial_form.search_state.value='';
document.vicidial_form.search_postal_code.value='';
}
}
}
// ################################################################################
// Insert the new manual dial as a lead and go to manual dial screen
function NeWManuaLDiaLCalLSubmiT(tempDiaLnow)
{
if (waiting_on_dispo > 0)
{
alert_box("Retard du système, S'il vous plaît essayez de nouveau<BR><font size=1>code:" + agent_log_id + " - " + waiting_on_dispo + "</font>");
}
else
{
hideDiv('NeWManuaLDiaLBox');
// document.getElementById("debugbottomspan").innerHTML = "DEBUG OUTPUT" + document.vicidial_form.MDPhonENumbeR.value + "|" + active_group_alias;
var sending_group_alias = 0;
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
var MDLeadIDform = document.vicidial_form.MDLeadID.value;
var MDTypeform = document.vicidial_form.MDType.value;
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
var MDLookuPLeaD = 'new';
if (document.vicidial_form.LeadLookuP.checked==true)
{MDLookuPLeaD = 'lookup';}
if (MDPhonENumbeRform == 'XXXXXXXXXX')
{MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeRHiddeN.value;}
if (MDDiaLCodEform.length < 1)
{MDDiaLCodEform = document.vicidial_form.phone_code.value;}
if (MDDiaLOverridEform.length > 0)
{
agent_dialed_number=1;
agent_dialed_type='MANUAL_OVERRIDE';
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES','','1','0');
}
else
{
auto_dial_level=0;
manual_dial_in_progress=1;
agent_dialed_number=1;
MainPanelToFront();
if (tempDiaLnow == 'PREVIEW')
{
// alt_phone_dialing=1;
agent_dialed_type='MANUAL_PREVIEW';
buildDiv('DiaLLeaDPrevieW');
if (alt_phone_dialing == 1)
{buildDiv('DiaLDiaLAltPhonE');}
document.vicidial_form.LeadPreview.checked=true;
// document.vicidial_form.DiaLAltPhonE.checked=true;
}
else
{
agent_dialed_type='MANUAL_DIALNOW';
document.vicidial_form.LeadPreview.checked=false;
document.vicidial_form.DiaLAltPhonE.checked=false;
}
if (active_group_alias.length > 1)
{var sending_group_alias = 1;}
ManualDialNext("",MDLeadIDform,MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,sending_group_alias,MDTypeform);
}
document.vicidial_form.MDPhonENumbeR.value = '';
document.vicidial_form.MDDiaLOverridE.value = '';
document.vicidial_form.MDLeadID.value = '';
document.vicidial_form.MDType.value = '';
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
}
}
// ################################################################################
// Fast version of manual dial
function NeWManuaLDiaLCalLSubmiTfast()
{
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
{
alert_box("VOUS DEVEZ ÉCRIRE Un NUMÉRO De TÉLÉPHONE ET Un CODE De CADRAN POURUTILISER Le CADRAN RAPIDE");
}
else
{
if (waiting_on_dispo > 0)
{
alert_box("Retard du système, S'il vous plaît essayez de nouveau<BR><font size=1>code:" + agent_log_id + " - " + waiting_on_dispo + "</font>");
}
else
{
var MDLookuPLeaD = 'new';
if (document.vicidial_form.LeadLookuP.checked==true)
{MDLookuPLeaD = 'lookup';}
agent_dialed_number=1;
agent_dialed_type='MANUAL_DIALFAST';
// alt_phone_dialing=1;
auto_dial_level=0;
manual_dial_in_progress=1;
MainPanelToFront();
buildDiv('DiaLLeaDPrevieW');
if (alt_phone_dialing == 1)
{buildDiv('DiaLDiaLAltPhonE');}
document.vicidial_form.LeadPreview.checked=false;
// document.vicidial_form.DiaLAltPhonE.checked=true;
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0');
}
}
}
// ################################################################################
// Request lookup of manual dial channel
function ManualDialCheckChanneL(taskCheckOR)
{
if (taskCheckOR == 'YES')
{
var CIDcheck = XDnextCID;
}
else
{
var CIDcheck = MDnextCID;
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&DiaL_SecondS=" + MD_ring_secondS;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(manDiaLlook_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDlookResponse = null;
// alert(xmlhttp.responseText);
MDlookResponse = xmlhttp.responseText;
var MDlookResponse_array=MDlookResponse.split("\n");
var MDlookCID = MDlookResponse_array[0];
var regMDL = new RegExp("^Local","ig");
if (MDlookCID == "NO")
{
MD_ring_secondS++;
var dispnum = lead_dial_number;
var status_display_number = phone_number_format(dispnum);
if (alt_dial_status_display=='0')
{
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + CIDcheck;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
// alert(document.getElementById("MainStatuSSpan").innerHTML);
document.getElementById("MainStatuSSpan").innerHTML = " Appeler: " + status_display_number + " " + status_display_content + " &nbsp; Attente... " + MD_ring_secondS + " secondes";
// alert("channel not found yet:\n" + campaign);
}
}
else
{
if (taskCheckOR == 'YES')
{
XDuniqueid = MDlookResponse_array[0];
XDchannel = MDlookResponse_array[1];
var XDalert = MDlookResponse_array[2];
if (XDalert == 'ERROR')
{
var XDerrorDesc = MDlookResponse_array[3];
var DiaLAlerTMessagE = "Call Rejected: " + XDchannel + "\n" + XDerrorDesc;
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
}
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
{
// bad grab of Local channel, try again
MD_ring_secondS++;
}
else
{
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
lastxferchannel = MDlookResponse_array[1];
document.vicidial_form.xferlength.value = 0;
XD_live_customer_call = 1;
XD_live_call_secondS = 0;
MD_channel_look=0;
var called3rdparty = document.vicidial_form.xfernumber.value;
if (hide_xfer_number_to_dial=='ENABLED')
{called3rdparty=' ';}
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + CIDcheck;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Tiers appelé: " + called3rdparty + " " + status_display_content;
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST');return false;\"><img src=\"../agc/images/vdc_XB_leave3waycall.gif\" border=\"0\" alt=\"QUITTER LA CONF A 3\" style=\"vertical-align:middle\" /></a>";
document.getElementById("DialWithCustomer").innerHTML ="<img src=\"../agc/images/vdc_XB_dialwithcustomer_OFF.gif\" border=\"0\" alt=\"Appel Client\" style=\"vertical-align:middle\" />";
document.getElementById("ParkCustomerDial").innerHTML ="<img src=\"../agc/images/vdc_XB_parkcustomerdial_OFF.gif\" border=\"0\" alt=\"Mettre en Attente\" style=\"vertical-align:middle\" />";
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupxferline.gif\" border=\"0\" alt=\"Raccrocher la ligne transférée\" style=\"vertical-align:middle\" /></a>";
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=\"0\" alt=\"Raccrocher les deux lignes\" style=\"vertical-align:middle\" /></a>";
xferchannellive=1;
XDcheck = '';
}
}
else
{
MDuniqueid = MDlookResponse_array[0];
MDchannel = MDlookResponse_array[1];
var MDalert = MDlookResponse_array[2];
if (MDalert == 'ERROR')
{
var MDerrorDesc = MDlookResponse_array[3];
var DiaLAlerTMessagE = "Call Rejected: " + MDchannel + "\n" + MDerrorDesc;
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
}
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
{
// bad grab of Local channel, try again
MD_ring_secondS++;
}
else
{
custchannellive=1;
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
document.getElementById("callchannel").innerHTML = MDlookResponse_array[1];
lastcustchannel = MDlookResponse_array[1];
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
document.vicidial_form.SecondS.value = 0;
document.getElementById("SecondSDISP").innerHTML = '0';
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
MD_channel_look=0;
var dispnum = lead_dial_number;
var status_display_number = phone_number_format(dispnum);
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + CIDcheck;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Appelé: " + status_display_number + " " + status_display_content + " &nbsp;";
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_parkcall.gif\" border=\"0\" alt=\"Mettre en Attente\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_ivrparkcall.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" /></a>";
}
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><img src=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=\"0\" alt=\"Raccrocher\" /></a>";
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><img src=\"../agc/images/vdc_LB_transferconf.gif\" border=\"0\" alt=\"Transfert - Conférence\" /></a>";
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_localcloser.gif\" border=\"0\" alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\" /></a>";
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_blindtransfer.gif\" border=\"0\" alt=\"Transfert immédiat\" style=\"vertical-align:middle\" /></a>";
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_ammessage.gif\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" /></a>";
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><img src=\"../agc/images/vdc_volume_up.gif\" border=\"0\"></a>";
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><img src=\"../agc/images/vdc_volume_down.gif\" border=\"0\"></a>";
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
{
quick_transfer_button_orig='';
if (quick_transfer_button_locked > 0)
{quick_transfer_button_orig = default_xfer_group;}
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if (prepopulate_transfer_preset_enabled > 0)
{
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
}
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
{
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
quick_transfer_button_orig='';
if (quick_transfer_button_locked > 0)
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if (custom_3way_button_transfer_enabled > 0)
{
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"../agc/images/vdc_LB_customxfer.gif\" border=\"0\" alt=\"Transfert sur mesure\" /></a>";
}
if (call_requeue_button > 0)
{
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
var regCRB = new RegExp("AGENTDIRECT","ig");
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
{
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><img src=\"../agc/images/vdc_LB_requeue_call.gif\" border=\"0\" alt=\"Re-Queue Call\" /></a>";
}
else
{
document.getElementById("ReQueueCall").innerHTML = "<img src=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=\"0\" alt=\"Re-Queue Call\" />";
}
}
// Build transfer pull-down list
var loop_ct = 0;
var live_XfeR_HTML = '';
var XfeR_SelecT = '';
while (loop_ct < XFgroupCOUNT)
{
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
{XfeR_SelecT = 'selected ';}
else {XfeR_SelecT = '';}
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
loop_ct++;
}
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" id=\"XfeRGrouP\" class=\"cust_form\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
// INSERT VICIDIAL_LOG ENTRY FOR THIS APPEL PROCESS
DialLog("start");
custchannellive=1;
}
}
}
}
}
delete xmlhttp;
}
if ( (MD_ring_secondS > 49) && (MD_ring_secondS > dial_timeout) )
{
MD_channel_look=0;
MD_ring_secondS=0;
alert_box("Expiration du délais de numérotation, contactez votre administrateur système\n");
}
}
// ################################################################################
// Update Agent screen with values from vicidial_list record
function UpdateFieldsData()
{
var fields_list = update_fields_data + ',';
update_fields=0;
update_fields_data='';
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
UpdateFields_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=UpdateFields&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&stage=" + update_fields_data;
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(UpdateFields_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var UDfieldsResponse = null;
// alert(UpdateFields_query);
// alert(xmlhttp.responseText);
UDfieldsResponse = xmlhttp.responseText;
var UDfieldsResponse_array=UDfieldsResponse.split("\n");
var UDresponse_status = UDfieldsResponse_array[0];
if (UDresponse_status == 'GOOD')
{
var regUDvendor_lead_code = new RegExp("vendor_lead_code,","ig");
if (fields_list.match(regUDvendor_lead_code))
{document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];}
var regUDsource_id = new RegExp("source_id,","ig");
if (fields_list.match(regUDsource_id))
{source_id = UDfieldsResponse_array[2];}
var regUDgmt_offset_now = new RegExp("gmt_offset_now,","ig");
if (fields_list.match(regUDgmt_offset_now))
{document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];}
var regUDphone_code = new RegExp("phone_code,","ig");
if (fields_list.match(regUDphone_code))
{document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];}
var regUDphone_number = new RegExp("phone_number,","ig");
if (fields_list.match(regUDphone_number))
{
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
{
var tmp_pn = document.getElementById("phone_numberDISP");
if (disable_alter_custphone=='Y')
{
tmp_pn.innerHTML = UDfieldsResponse_array[5];
}
}
document.vicidial_form.phone_number.value = UDfieldsResponse_array[5];
}
var regUDtitle = new RegExp("title,","ig");
if (fields_list.match(regUDtitle))
{document.vicidial_form.title.value = UDfieldsResponse_array[6];}
var regUDfirst_name = new RegExp("first_name,","ig");
if (fields_list.match(regUDfirst_name))
{document.vicidial_form.first_name.value = UDfieldsResponse_array[7];}
var regUDmiddle_initial = new RegExp("middle_initial,","ig");
if (fields_list.match(regUDmiddle_initial))
{document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];}
var regUDlast_name = new RegExp("last_name,","ig");
if (fields_list.match(regUDlast_name))
{document.vicidial_form.last_name.value = UDfieldsResponse_array[9];}
var regUDaddress1 = new RegExp("address1,","ig");
if (fields_list.match(regUDaddress1))
{document.vicidial_form.address1.value = UDfieldsResponse_array[10];}
var regUDaddress2 = new RegExp("address2,","ig");
if (fields_list.match(regUDaddress2))
{document.vicidial_form.address2.value = UDfieldsResponse_array[11];}
var regUDaddress3 = new RegExp("address3,","ig");
if (fields_list.match(regUDaddress3))
{document.vicidial_form.address3.value = UDfieldsResponse_array[12];}
var regUDcity = new RegExp("city,","ig");
if (fields_list.match(regUDcity))
{document.vicidial_form.city.value = UDfieldsResponse_array[13];}
var regUDstate = new RegExp("state,","ig");
if (fields_list.match(regUDstate))
{document.vicidial_form.state.value = UDfieldsResponse_array[14];}
var regUDprovince = new RegExp("province,","ig");
if (fields_list.match(regUDprovince))
{document.vicidial_form.province.value = UDfieldsResponse_array[15];}
var regUDpostal_code = new RegExp("postal_code,","ig");
if (fields_list.match(regUDpostal_code))
{document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];}
var regUDcountry_code = new RegExp("country_code,","ig");
if (fields_list.match(regUDcountry_code))
{document.vicidial_form.country_code.value = UDfieldsResponse_array[17];}
var regUDgender = new RegExp("gender,","ig");
if (fields_list.match(regUDgender))
{
document.vicidial_form.gender.value = UDfieldsResponse_array[18];
if (hide_gender > 0)
{
document.vicidial_form.gender_list.value = UDfieldsResponse_array[18];
}
else
{
var gIndex = 0;
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
document.getElementById("gender_list").selectedIndex = gIndex;
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
}
var regUDdate_of_birth = new RegExp("date_of_birth,","ig");
if (fields_list.match(regUDdate_of_birth))
{document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];}
var regUDalt_phone = new RegExp("alt_phone,","ig");
if (fields_list.match(regUDalt_phone))
{document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];}
var regUDemail = new RegExp("email,","ig");
if (fields_list.match(regUDemail))
{document.vicidial_form.email.value = UDfieldsResponse_array[21];}
var regUDsecurity_phrase = new RegExp("security_phrase,","ig");
if (fields_list.match(regUDsecurity_phrase))
{document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];}
var regUDcomments = new RegExp("comments,","ig");
if (fields_list.match(regUDcomments))
{
var REGcommentsNL = new RegExp("!N","g");
UDfieldsResponse_array[23] = UDfieldsResponse_array[23].replace(REGcommentsNL, "\n");
document.vicidial_form.comments.value = UDfieldsResponse_array[23];
}
var regUDrank = new RegExp("rank,","ig");
if (fields_list.match(regUDrank))
{document.vicidial_form.rank.value = UDfieldsResponse_array[24];}
var regUDowner = new RegExp("owner,","ig");
if (fields_list.match(regUDowner))
{document.vicidial_form.owner.value = UDfieldsResponse_array[25];}
var regUDformreload = new RegExp("formreload,","ig");
if (fields_list.match(regUDformreload))
{FormContentsLoad();}
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address.match(regWFAcustom))
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
}
if (VDIC_web_form_address_two.match(regWFAcustom))
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
}
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"../agc/images/vdc_LB_webform.gif\" border=\"0\" alt=\"Formulaire Web\" /></a>\n";
if (enable_second_webform > 0)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"../agc/images/vdc_LB_webform_two.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></a>\n";
}
}
else
{
alert_box("Update Fields Error!: " + xmlhttp.responseText);
}
}
}
}
}
// ################################################################################
// Send the Manual Appel Numéro Suivant request
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE,mdVendorid,mdgroupalias,mdtype)
{
if (waiting_on_dispo > 0)
{
alert_box("Retard du système, S'il vous plaît essayez de nouveau<BR><font size=1>code:" + agent_log_id + " - " + waiting_on_dispo + "</font>");
}
else
{
inOUT = 'OUT';
all_record = 'NO';
all_record_count=0;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=0;
if (VDRP_stage != 'PAUSED')
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT",'1','NXDIAL');
// PauseCodeSelect_submit("NXDIAL");
}
else
{auto_dial_level=starting_dial_level;}
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /><br /><img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
else
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
var manual_dial_only_type_flag = '';
if ( (mdtype == 'ALT') || (mdtype == 'ADDR3') )
{
agent_dialed_type = mdtype;
agent_dialed_number = mdnPhonENumbeR;
if (mdtype == 'ALT')
{manual_dial_only_type_flag = 'ALTPhonE';}
if (mdtype == 'ADDR3')
{manual_dial_only_type_flag = 'AddresS3';}
}
if (document.vicidial_form.LeadPreview.checked==true)
{
reselect_preview_dial = 1;
in_lead_preview_state = 1;
var man_preview = 'YES';
var man_status = "Prévisualiser la fiche Prospect et <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> APPELER</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SUIVANT</font></a>";
if (manual_preview_dial=='PREVIEW_ONLY')
{
var man_status = "Prévisualiser la fiche Prospect et <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> APPELER</font></a>";
}
}
else
{
reselect_preview_dial = 0;
var man_preview = 'NO';
var man_status = "Attente...";
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
if (cid_choice.length > 3)
{var call_cid = cid_choice;}
else
{
var call_cid = campaign_cid;
if (manual_dial_cid == 'AGENT_PHONE')
{call_cid = outbound_cid;}
}
if (prefix_choice.length > 0)
{var call_prefix = prefix_choice;}
else
{var call_prefix = manual_dial_prefix;}
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&vtiger_callback_id=" + vtiger_callback_id + "&dial_method=" + dial_method + "&manual_dial_call_time_check=" + manual_dial_call_time_check + "&qm_extension=" + qm_extension;
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(manDiaLnext_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDnextResponse = null;
// alert(manDiaLnext_query);
// alert(xmlhttp.responseText);
MDnextResponse = xmlhttp.responseText;
var MDnextResponse_array=MDnextResponse.split("\n");
MDnextCID = MDnextResponse_array[0];
NomCallCID = MDnextResponse_array[0];
var regMNCvar = new RegExp("LISTE D'APPEL VIDE","ig");
var regMDFvarDNC = new RegExp("DNC","ig");
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
var regMDFvarTIME = new RegExp("OUTSIDE","ig");
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) )
{
var alert_displayed=0;
trigger_ready=1;
alt_phone_dialing=starting_alt_phone_dialing;
auto_dial_level=starting_dial_level;
MainPanelToFront();
CalLBacKsCounTCheck();
if (MDnextCID.match(regMNCvar))
{alert_box("Plus de fiches clients éligibles pour cette campagne:\n" + campaign); alert_displayed=1;}
if (MDnextCID.match(regMDFvarDNC))
{alert_box("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarCAMP))
{alert_box("Ce numéro de téléphone n'est pas dans la campagne des listes:\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarTIME))
{alert_box("Ce numéro de téléphone est en dehors du temps d'un appel local:\n" + mdnPhonENumbeR); alert_displayed=1;}
if (alert_displayed==0)
{alert_box("Erreur non spécifiée:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
if (starting_dial_level == 0)
{
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
else
{
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"../agc/images/vdc_LB_resume.gif\" border=\"0\" alt=\"Résumé\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
reselect_alt_dial = 0;
}
}
else
{
fronter = user;
LasTCID = MDnextResponse_array[0];
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
LeaDPreVDispO = MDnextResponse_array[2];
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
document.vicidial_form.list_id.value = MDnextResponse_array[5];
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
{
var tmp_pn = document.getElementById("phone_numberDISP");
if (disable_alter_custphone=='Y')
{
tmp_pn.innerHTML = MDnextResponse_array[8];
}
}
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
document.vicidial_form.title.value = MDnextResponse_array[9];
document.vicidial_form.first_name.value = MDnextResponse_array[10];
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
document.vicidial_form.last_name.value = MDnextResponse_array[12];
document.vicidial_form.address1.value = MDnextResponse_array[13];
document.vicidial_form.address2.value = MDnextResponse_array[14];
document.vicidial_form.address3.value = MDnextResponse_array[15];
document.vicidial_form.city.value = MDnextResponse_array[16];
document.vicidial_form.state.value = MDnextResponse_array[17];
document.vicidial_form.province.value = MDnextResponse_array[18];
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
document.vicidial_form.country_code.value = MDnextResponse_array[20];
document.vicidial_form.gender.value = MDnextResponse_array[21];
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
document.vicidial_form.email.value = MDnextResponse_array[24];
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
var REGcommentsNL = new RegExp("!N","g");
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
document.vicidial_form.comments.value = MDnextResponse_array[26];
document.vicidial_form.called_count.value = MDnextResponse_array[27];
previous_called_count = MDnextResponse_array[27];
previous_dispo = MDnextResponse_array[2];
CBentry_time = MDnextResponse_array[28];
CBcallback_time = MDnextResponse_array[29];
CBuser = MDnextResponse_array[30];
CBcomments = MDnextResponse_array[31];
dialed_number = MDnextResponse_array[32];
dialed_label = MDnextResponse_array[33];
source_id = MDnextResponse_array[34];
document.vicidial_form.rank.value = MDnextResponse_array[35];
document.vicidial_form.owner.value = MDnextResponse_array[36];
// CalL_ScripT_id = MDnextResponse_array[37];
script_recording_delay = MDnextResponse_array[38];
CalL_XC_a_NuMber = MDnextResponse_array[39];
CalL_XC_b_NuMber = MDnextResponse_array[40];
CalL_XC_c_NuMber = MDnextResponse_array[41];
CalL_XC_d_NuMber = MDnextResponse_array[42];
CalL_XC_e_NuMber = MDnextResponse_array[43];
document.vicidial_form.entry_list_id.value = MDnextResponse_array[44];
custom_field_names = MDnextResponse_array[45];
custom_field_values = MDnextResponse_array[46];
custom_field_types = MDnextResponse_array[47];
var list_webform = MDnextResponse_array[48];
var list_webform_two = MDnextResponse_array[49];
post_phone_time_diff_alert_message = MDnextResponse_array[50];
timer_action = campaign_timer_action;
timer_action_message = campaign_timer_action_message;
timer_action_seconds = campaign_timer_action_seconds;
timer_action_destination = campaign_timer_action_destination;
lead_dial_number = dialed_number;
var dispnum = dialed_number;
var status_display_number = phone_number_format(dispnum);
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + MDnextCID;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Appeler: " + status_display_number + " " + status_display_content + " &nbsp; " + man_status;
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
if (hide_gender > 0)
{
document.vicidial_form.gender_list.value = MDnextResponse_array[21];
}
else
{
var gIndex = 0;
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
document.getElementById("gender_list").selectedIndex = gIndex;
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
LeaDDispO='';
VDIC_web_form_address = VICIDiaL_web_form_address
VDIC_web_form_address_two = VICIDiaL_web_form_address_two
if (list_webform.length > 5) {VDIC_web_form_address=list_webform;}
if (list_webform_two.length > 5) {VDIC_web_form_address_two=list_webform_two;}
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address.match(regWFAcustom))
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
}
if (VDIC_web_form_address_two.match(regWFAcustom))
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
}
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"../agc/images/vdc_LB_webform.gif\" border=\"0\" alt=\"Formulaire Web\" /></a>\n";
if (enable_second_webform > 0)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"../agc/images/vdc_LB_webform_two.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></a>\n";
}
if (CBentry_time.length > 2)
{
document.getElementById("CusTInfOSpaN").innerHTML = " <b> PREVIOUS APPELBACK </b>";
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Dernier Appel :</b>" + CBentry_time;
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rappel :</b>" + CBcallback_time;
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent :</b>" + CBuser;
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Commentaires:</b><br />" + CBcomments;
showDiv('CBcommentsBox');
}
if (post_phone_time_diff_alert_message.length > 10)
{
document.getElementById("post_phone_time_diff_span_contents").innerHTML = " &nbsp; &nbsp; " + post_phone_time_diff_alert_message + "<br />";
showDiv('post_phone_time_diff_span');
}
if (document.vicidial_form.LeadPreview.checked==false)
{
reselect_preview_dial = 0;
MD_channel_look=1;
custchannellive=1;
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><img src=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=\"0\" alt=\"Raccrocher\" /></a>";
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
{all_record = 'YES';}
if ( (view_scripts == 1) && (campaign_script.length > 0) )
{
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
{
delayed_script_load = 'YES';
RefresHScript('CLEAR');
}
else
{
load_script_contents();
}
}
if (custom_fields_enabled > 0)
{
FormContentsLoad();
}
if (get_call_launch == 'SCRIPT')
{
if (delayed_script_load == 'YES')
{
load_script_contents();
}
ScriptPanelToFront();
}
if (get_call_launch == 'FORM')
{
FormPanelToFront();
}
if (get_call_launch == 'WEBFORM')
{
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (get_call_launch == 'WEBFORMTWO')
{
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
}
else
{
reselect_preview_dial = 1;
}
}
}
}
delete xmlhttp;
if (document.vicidial_form.LeadPreview.checked==false)
{
active_group_alias='';
cid_choice='';
prefix_choice='';
agent_dialed_number='';
agent_dialed_type='';
CalL_ScripT_id='';
}
}
}
}
// ################################################################################
// Send the Manual Dial Skip
function ManualDialSkip()
{
if (manual_dial_in_progress==1)
{
alert_box('VOUS NE POUVEZ PAS EVITER UN RAPPEL OU UN APPEL MANUEL, VOUS DEVEZ COMPOSER LE NUMERO');
}
else
{
in_lead_preview_state=0;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /><br /><img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
else
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count + "&campaign=" + campaign;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(manDiaLskip_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDSnextResponse = null;
// alert(manDiaLskip_query);
// alert(xmlhttp.responseText);
MDSnextResponse = xmlhttp.responseText;
var MDSnextResponse_array=MDSnextResponse.split("\n");
MDSnextCID = MDSnextResponse_array[0];
if (MDSnextCID == "LEAD NOT REVERTED")
{
alert_box("Erreur sur cette fiche prospect:\n" + MDSnextResponse);
}
else
{
document.vicidial_form.lead_id.value ='';
document.vicidial_form.vendor_lead_code.value='';
document.vicidial_form.list_id.value ='';
document.vicidial_form.entry_list_id.value ='';
document.vicidial_form.gmt_offset_now.value ='';
document.vicidial_form.phone_code.value ='';
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
{
var tmp_pn = document.getElementById("phone_numberDISP");
tmp_pn.innerHTML = ' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ';
}
document.vicidial_form.phone_number.value ='';
document.vicidial_form.title.value ='';
document.vicidial_form.first_name.value ='';
document.vicidial_form.middle_initial.value ='';
document.vicidial_form.last_name.value ='';
document.vicidial_form.address1.value ='';
document.vicidial_form.address2.value ='';
document.vicidial_form.address3.value ='';
document.vicidial_form.city.value ='';
document.vicidial_form.state.value ='';
document.vicidial_form.province.value ='';
document.vicidial_form.postal_code.value ='';
document.vicidial_form.country_code.value ='';
document.vicidial_form.gender.value ='';
document.vicidial_form.date_of_birth.value ='';
document.vicidial_form.alt_phone.value ='';
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.called_count.value ='';
document.vicidial_form.rank.value ='';
document.vicidial_form.owner.value ='';
VDCL_group_id = '';
fronter = '';
previous_called_count = '';
previous_dispo = '';
custchannellive=1;
if (post_phone_time_diff_alert_message.length > 10)
{
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
hideDiv('post_phone_time_diff_span');
}
document.getElementById("MainStatuSSpan").innerHTML = " Lead skipped, go sur to next lead";
if (dial_method == "INBOUND_MAN")
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"../agc/images/vdc_LB_resume.gif\" border=\"0\" alt=\"Résumé\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
}
}
}
delete xmlhttp;
active_group_alias='';
cid_choice='';
prefix_choice='';
agent_dialed_number='';
agent_dialed_type='';
CalL_ScripT_id='';
}
}
}
// ################################################################################
// Send the Manual Dial Only - dial the previewed lead
function ManualDialOnly(taskaltnum)
{
in_lead_preview_state=0;
inOUT = 'OUT';
alt_dial_status_display = 0;
all_record = 'NO';
all_record_count=0;
var usegroupalias=0;
if (taskaltnum == 'ALTPhonE')
{
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
lead_dial_number = document.vicidial_form.alt_phone.value;
dialed_number = lead_dial_number;
dialed_label = 'ALT';
WebFormRefresH('');
}
else
{
if (taskaltnum == 'AddresS3')
{
var manDiaLonly_num = document.vicidial_form.address3.value;
lead_dial_number = document.vicidial_form.address3.value;
dialed_number = lead_dial_number;
dialed_label = 'ADDR3';
WebFormRefresH('');
}
else
{
var manDiaLonly_num = document.vicidial_form.phone_number.value;
lead_dial_number = document.vicidial_form.phone_number.value;
dialed_number = lead_dial_number;
dialed_label = 'MAIN';
WebFormRefresH('');
}
}
if (dialed_label == 'ALT')
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: ALT </b>";}
if (dialed_label == 'ADDR3')
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: ADRESSE3 </b>";}
var REGalt_dial = new RegExp("X","g");
if (dialed_label.match(REGalt_dial))
{
document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: " + dialed_label + "</b>";
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Code et numéro de téléphone: </b>" + EAphone_code + " " + EAphone_number;
var EAactive_link = '';
if (EAalt_phone_active == 'Y')
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Modifiez ce numéro de téléphone à INACTIVE</a>";}
else
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Modifiez ce numéro de téléphone à ACTIVE</a>";}
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active:</b>" + EAalt_phone_active + "<br />" + EAactive_link;
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count:</b>" + EAalt_phone_count;
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notes:</b><br />" + EAalt_phone_notes;
showDiv('EAcommentsBox');
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
if (cid_choice.length > 3)
{
var call_cid = cid_choice;
usegroupalias=1;
}
else
{
var call_cid = campaign_cid;
if (manual_dial_cid == 'AGENT_PHONE')
{call_cid = outbound_cid;}
}
if (prefix_choice.length > 0)
{var call_prefix = prefix_choice;}
else
{var call_prefix = manual_dial_prefix;}
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id + "&security=" + document.vicidial_form.security_phrase.value + "&qm_extension=" + qm_extension + "&old_CID=" + NomCallCID;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(manDiaLonly_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDOnextResponse = null;
// alert(manDiaLonly_query);
// alert(xmlhttp.responseText);
MDOnextResponse = xmlhttp.responseText;
var MDOnextResponse_array=MDOnextResponse.split("\n");
MDnextCID = MDOnextResponse_array[0];
NomCallCID = MDOnextResponse_array[0];
agent_log_id = MDOnextResponse_array[1];
if (MDnextCID == " APPEL NOT PLACED")
{
alert_box("l'appel n'a pas été composé, une erreur s'est produite:\n" + MDOnextResponse);
}
else
{
LasTCID = MDOnextResponse_array[0];
MD_channel_look=1;
custchannellive=1;
var dispnum = manDiaLonly_num;
var status_display_number = phone_number_format(dispnum);
if (alt_dial_status_display=='0')
{
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + MDnextCID;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Appeler: " + status_display_number + " " + status_display_content + " &nbsp; Attente...";
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><img src=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=\"0\" alt=\"Raccrocher\" /></a>";
}
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
{all_record = 'YES';}
if ( (view_scripts == 1) && (campaign_script.length > 0) )
{
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
{
delayed_script_load = 'YES';
RefresHScript('CLEAR');
}
else
{
load_script_contents();
}
}
if (custom_fields_enabled > 0)
{
FormContentsLoad();
}
if (get_call_launch == 'SCRIPT')
{
if (delayed_script_load == 'YES')
{
load_script_contents();
}
ScriptPanelToFront();
}
if (get_call_launch == 'FORM')
{
FormPanelToFront();
}
if (get_call_launch == 'WEBFORM')
{
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (get_call_launch == 'WEBFORMTWO')
{
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
}
}
}
delete xmlhttp;
active_group_alias='';
cid_choice='';
prefix_choice='';
agent_dialed_number='';
agent_dialed_type='';
CalL_ScripT_id='';
}
}
// ################################################################################
// Set the client to READY and start looking for calls (VDADready, VDADpause)
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason,temp_auto,temp_auto_code)
{
var add_pause_code='';
if (taskaction == 'VDADready')
{
VDRP_stage = 'READY';
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
{VDRP_stage = 'CLOSER';}
else
{VDRP_stage = 'READY';}
}
AutoDialReady = 1;
AutoDialWaiting = 1;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"../agc/images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
}
else
{
VDRP_stage = 'PAUSED';
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"../agc/images/vdc_LB_resume.gif\" border=\"0\" alt=\"Résumé\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
if (check_DS_array[1] == 'Next agent_log_id:')
{agent_log_id = check_DS_array[2];}
}
}
delete xmlhttp;
}
waiting_on_dispo=0;
return agent_log_id;
}
// ################################################################################
// Check to see if there is a call being sent from the auto-dialer to agent conf
function ReChecKCustoMerChaN()
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(recheckVDAI_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var recheck_incoming = null;
recheck_incoming = xmlhttp.responseText;
// alert(xmlhttp.responseText);
var recheck_VDIC_array=recheck_incoming.split("\n");
if (recheck_VDIC_array[0] == '1')
{
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
if (reVDIC_data_VDAC[3] == lastcustchannel)
{
// do nothing
}
else
{
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
document.getElementById("callchannel").innerHTML = reVDIC_data_VDAC[3];
lastcustchannel = reVDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
lastcustserverip = reVDIC_data_VDAC[4];
custchannellive = 1;
}
}
}
}
delete xmlhttp;
}
}
// ################################################################################
// pull the script contents sending the webform variables to the script display script
function load_script_contents()
{
var new_script_content = null;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
NeWscript_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ScrollDIV=1&" + web_form_vars;
xmlhttp.open('POST', 'vdc_script_display.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(NeWscript_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
new_script_content = xmlhttp.responseText;
document.getElementById("ScriptContents").innerHTML = new_script_content;
}
}
delete xmlhttp;
}
}
// ################################################################################
// Alternate phone number change
function alt_phone_change(APCphone,APCcount,APCleadID,APCactive)
{
var EAactive_link = '';
if (APCactive == 'Y')
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Modifiez ce numéro de téléphone à INACTIVE</a>";}
else
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Modifiez ce numéro de téléphone à ACTIVE</a>";}
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active:</b>" + EAalt_phone_active + "<br />" + EAactive_link;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
APC_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=alt_phone_change" + "&phone_number=" + APCphone + "&lead_id=" + APCleadID + "&called_count=" + APCcount + "&stage=" + APCactive;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(APC_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
}
// ################################################################################
// Check to see if there is a call being sent from the auto-dialer to agent conf
function check_for_auto_incoming()
{
if (typeof(xmlhttprequestcheckauto) == "undefined")
{
all_record = 'NO';
all_record_count=0;
// document.vicidial_form.lead_id.value = '';
var xmlhttprequestcheckauto=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttprequestcheckauto = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttprequestcheckauto = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttprequestcheckauto = false;
}
}
@end @*/
if (!xmlhttprequestcheckauto && typeof XMLHttpRequest!='undefined')
{
xmlhttprequestcheckauto = new XMLHttpRequest();
}
if (xmlhttprequestcheckauto)
{
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id;
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckauto.send(checkVDAI_query);
xmlhttprequestcheckauto.onreadystatechange = function()
{
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
{
var check_incoming = null;
check_incoming = xmlhttprequestcheckauto.responseText;
// alert(checkVDAI_query);
// alert(xmlhttprequestcheckauto.responseText);
var check_VDIC_array=check_incoming.split("\n");
if (check_VDIC_array[0] == '1')
{
// alert(xmlhttprequestcheckauto.responseText);
AutoDialWaiting = 0;
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
VDIC_web_form_address = VICIDiaL_web_form_address
VDIC_web_form_address_two = VICIDiaL_web_form_address_two
var VDIC_fronter='';
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
if (VDIC_data_VDIG[0].length > 5)
{VDIC_web_form_address = VDIC_data_VDIG[0];}
var VDCL_group_name = VDIC_data_VDIG[1];
var VDCL_group_color = VDIC_data_VDIG[2];
var VDCL_fronter_display = VDIC_data_VDIG[3];
VDCL_group_id = VDIC_data_VDIG[4];
CalL_ScripT_id = VDIC_data_VDIG[5];
CalL_AutO_LauncH = VDIC_data_VDIG[6];
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
if ( (VDIC_data_VDIG[11].length > 1) && (VDIC_data_VDIG[11] != '---NONE---') )
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
else
{LIVE_default_xfer_group = default_xfer_group;}
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
else
{LIVE_campaign_recording = campaign_recording;}
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
else
{LIVE_campaign_rec_filename = campaign_rec_filename;}
if ( (VDIC_data_VDIG[14].length > 1) && (VDIC_data_VDIG[14]!='NONE') )
{LIVE_default_group_alias = VDIC_data_VDIG[14];}
else
{LIVE_default_group_alias = default_group_alias;}
if ( (VDIC_data_VDIG[15].length > 1) && (VDIC_data_VDIG[15]!='NONE') )
{LIVE_caller_id_number = VDIC_data_VDIG[15];}
else
{LIVE_caller_id_number = default_group_alias_cid;}
if (VDIC_data_VDIG[16].length > 0)
{LIVE_web_vars = VDIC_data_VDIG[16];}
else
{LIVE_web_vars = default_web_vars;}
if (VDIC_data_VDIG[17].length > 5)
{VDIC_web_form_address_two = VDIC_data_VDIG[17];}
var call_timer_action = VDIC_data_VDIG[18];
if ( (call_timer_action == 'NONE') || (call_timer_action.length < 2) )
{
timer_action = campaign_timer_action;
timer_action_message = campaign_timer_action_message;
timer_action_seconds = campaign_timer_action_seconds;
timer_action_destination = campaign_timer_action_destination;
}
else
{
var call_timer_action_message = VDIC_data_VDIG[19];
var call_timer_action_seconds = VDIC_data_VDIG[20];
var call_timer_action_destination = VDIC_data_VDIG[27];
timer_action = call_timer_action;
timer_action_message = call_timer_action_message;
timer_action_seconds = call_timer_action_seconds;
timer_action_destination = call_timer_action_destination;
}
CalL_XC_c_NuMber = VDIC_data_VDIG[21];
CalL_XC_d_NuMber = VDIC_data_VDIG[22];
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
uniqueid_status_display = VDIC_data_VDIG[24];
uniqueid_status_prefix = VDIC_data_VDIG[26];
did_id = VDIC_data_VDIG[28];
did_extension = VDIC_data_VDIG[29];
did_pattern = VDIC_data_VDIG[30];
did_description = VDIC_data_VDIG[31];
closecallid = VDIC_data_VDIG[32];
xfercallid = VDIC_data_VDIG[33];
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
{VDIC_fronter = " Fronter: " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
CIDcheck = VDIC_data_VDAC[2];
CalLCID = VDIC_data_VDAC[2];
NomCallCID = VDIC_data_VDAC[2];
document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3];
lastcustchannel = VDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
lastcustserverip = VDIC_data_VDAC[4];
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
document.vicidial_form.SecondS.value = 0;
document.getElementById("SecondSDISP").innerHTML = '0';
if (uniqueid_status_display=='ENABLED')
{custom_call_id = " Call ID " + VDIC_data_VDAC[1];}
if (uniqueid_status_display=='ENABLED_PREFIX')
{custom_call_id = " Call ID " + uniqueid_status_prefix + "" + VDIC_data_VDAC[1];}
if (uniqueid_status_display=='ENABLED_PRESERVE')
{custom_call_id = " Call ID " + VDIC_data_VDIG[25];}
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
// INSERT VICIDIAL_LOG ENTRY FOR THIS APPEL PROCESS
// DialLog("start");
custchannellive=1;
LasTCID = check_VDIC_array[4];
LeaDPreVDispO = check_VDIC_array[6];
fronter = check_VDIC_array[7];
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
document.vicidial_form.list_id.value = check_VDIC_array[9];
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
document.vicidial_form.phone_code.value = check_VDIC_array[11];
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
{
var tmp_pn = document.getElementById("phone_numberDISP");
if (disable_alter_custphone=='Y')
{
tmp_pn.innerHTML = check_VDIC_array[12];
}
}
document.vicidial_form.phone_number.value = check_VDIC_array[12];
document.vicidial_form.title.value = check_VDIC_array[13];
document.vicidial_form.first_name.value = check_VDIC_array[14];
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
document.vicidial_form.last_name.value = check_VDIC_array[16];
document.vicidial_form.address1.value = check_VDIC_array[17];
document.vicidial_form.address2.value = check_VDIC_array[18];
document.vicidial_form.address3.value = check_VDIC_array[19];
document.vicidial_form.city.value = check_VDIC_array[20];
document.vicidial_form.state.value = check_VDIC_array[21];
document.vicidial_form.province.value = check_VDIC_array[22];
document.vicidial_form.postal_code.value = check_VDIC_array[23];
document.vicidial_form.country_code.value = check_VDIC_array[24];
document.vicidial_form.gender.value = check_VDIC_array[25];
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
document.vicidial_form.email.value = check_VDIC_array[28];
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
var REGcommentsNL = new RegExp("!N","g");
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
document.vicidial_form.comments.value = check_VDIC_array[30];
document.vicidial_form.called_count.value = check_VDIC_array[31];
CBentry_time = check_VDIC_array[32];
CBcallback_time = check_VDIC_array[33];
CBuser = check_VDIC_array[34];
CBcomments = check_VDIC_array[35];
dialed_number = check_VDIC_array[36];
dialed_label = check_VDIC_array[37];
source_id = check_VDIC_array[38];
EAphone_code = check_VDIC_array[39];
EAphone_number = check_VDIC_array[40];
EAalt_phone_notes = check_VDIC_array[41];
EAalt_phone_active = check_VDIC_array[42];
EAalt_phone_count = check_VDIC_array[43];
document.vicidial_form.rank.value = check_VDIC_array[44];
document.vicidial_form.owner.value = check_VDIC_array[45];
script_recording_delay = check_VDIC_array[46];
document.vicidial_form.entry_list_id.value = check_VDIC_array[47];
custom_field_names = check_VDIC_array[48];
custom_field_values = check_VDIC_array[49];
custom_field_types = check_VDIC_array[50];
if (hide_gender > 0)
{
document.vicidial_form.gender_list.value = check_VDIC_array[25];
}
else
{
var gIndex = 0;
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
document.getElementById("gender_list").selectedIndex = gIndex;
}
lead_dial_number = document.vicidial_form.phone_number.value;
var dispnum = document.vicidial_form.phone_number.value;
var status_display_number = phone_number_format(dispnum);
var callnum = dialed_number;
var dial_display_number = phone_number_format(callnum);
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + LasTCID;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Entrant: " + dial_display_number + " " + custom_call_id + " " + status_display_content + " &nbsp; " + VDIC_fronter;
if (CBentry_time.length > 2)
{
document.getElementById("CusTInfOSpaN").innerHTML = " <b> PREVIOUS APPELBACK </b>";
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Dernier Appel :</b>" + CBentry_time;
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rappel :</b>" + CBcallback_time;
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent :</b>" + CBuser;
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Commentaires:</b><br />" + CBcomments;
showDiv('CBcommentsBox');
}
if (dialed_label == 'ALT')
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: ALT </b>";}
if (dialed_label == 'ADDR3')
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: ADRESSE3 </b>";}
var REGalt_dial = new RegExp("X","g");
if (dialed_label.match(REGalt_dial))
{
document.getElementById("CusTInfOSpaN").innerHTML = " <b> ALT numéro: " + dialed_label + "</b>";
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Code et numéro de téléphone: </b>" + EAphone_code + " " + EAphone_number;
var EAactive_link = '';
if (EAalt_phone_active == 'Y')
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Modifiez ce numéro de téléphone à INACTIVE</a>";}
else
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Modifiez ce numéro de téléphone à ACTIVE</a>";}
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active:</b>" + EAalt_phone_active + "<br />" + EAactive_link;
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count:</b>" + EAalt_phone_count;
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notes:</b>" + EAalt_phone_notes;
showDiv('EAcommentsBox');
}
if (VDIC_data_VDIG[1].length > 0)
{
inOUT = 'IN';
if (VDIC_data_VDIG[2].length > 2)
{
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
}
var dispnum = document.vicidial_form.phone_number.value;
var status_display_number = phone_number_format(dispnum);
var callnum = dialed_number;
var dial_display_number = phone_number_format(callnum);
var status_display_content='';
if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + CIDcheck;}
if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;}
if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;}
document.getElementById("MainStatuSSpan").innerHTML = " Entrant: " + dial_display_number + " " + custom_call_id + " Group- " + VDIC_data_VDIG[1] + " &nbsp; " + VDIC_fronter + " " + status_display_content;
}
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_parkcall.gif\" border=\"0\" alt=\"Mettre en Attente\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_LB_ivrparkcall.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" /></a>";
}
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><img src=\"../agc/images/vdc_LB_hangupcustomer.gif\" border=\"0\" alt=\"Raccrocher\" /></a>";
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><img src=\"../agc/images/vdc_LB_transferconf.gif\" border=\"0\" alt=\"Transfert - Conférence\" /></a>";
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_localcloser.gif\" border=\"0\" alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\" /></a>";
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_blindtransfer.gif\" border=\"0\" alt=\"Transfert immédiat\" style=\"vertical-align:middle\" /></a>";
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><img src=\"../agc/images/vdc_XB_ammessage.gif\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" /></a>";
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
{
if (quick_transfer_button_locked > 0)
{quick_transfer_button_orig = default_xfer_group;}
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if (prepopulate_transfer_preset_enabled > 0)
{
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
}
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
{
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
if (quick_transfer_button_locked > 0)
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if (custom_3way_button_transfer_enabled > 0)
{
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"../agc/images/vdc_LB_customxfer.gif\" border=\"0\" alt=\"Transfert sur mesure\" /></a>";
}
if (call_requeue_button > 0)
{
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
var regCRB = new RegExp("AGENTDIRECT","ig");
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
{
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><img src=\"../agc/images/vdc_LB_requeue_call.gif\" border=\"0\" alt=\"Re-Queue Call\" /></a>";
}
else
{
document.getElementById("ReQueueCall").innerHTML = "<img src=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=\"0\" alt=\"Re-Queue Call\" />";
}
}
// Build transfer pull-down list
var loop_ct = 0;
var live_XfeR_HTML = '';
var XfeR_SelecT = '';
while (loop_ct < XFgroupCOUNT)
{
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
{XfeR_SelecT = 'selected ';}
else {XfeR_SelecT = '';}
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
loop_ct++;
}
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
if (lastcustserverip == server_ip)
{
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><img src=\"../agc/images/vdc_volume_up.gif\" border=\"0\" /></a>";
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><img src=\"../agc/images/vdc_volume_down.gif\" border=\"0\" /></a>";
}
if (dial_method == "INBOUND_MAN")
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /><br /><img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
}
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
else
{var group = campaign;}
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
if (hide_gender < 1)
{
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
LeaDDispO='';
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address.match(regWFAcustom))
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
}
if (VDIC_web_form_address_two.match(regWFAcustom))
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
}
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"../agc/images/vdc_LB_webform.gif\" border=\"0\" alt=\"Formulaire Web\" /></a>\n";
if (enable_second_webform > 0)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"../agc/images/vdc_LB_webform_two.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></a>\n";
}
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
{all_record = 'YES';}
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
{
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
{
delayed_script_load = 'YES';
RefresHScript('CLEAR');
}
else
{
load_script_contents();
}
}
if (custom_fields_enabled > 0)
{
FormContentsLoad();
}
if (CalL_AutO_LauncH == 'SCRIPT')
{
if (delayed_script_load == 'YES')
{
load_script_contents();
}
ScriptPanelToFront();
}
if (CalL_AutO_LauncH == 'FORM')
{
FormPanelToFront();
}
if (CalL_AutO_LauncH == 'WEBFORM')
{
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (CalL_AutO_LauncH == 'WEBFORMTWO')
{
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (useIE > 0)
{
var regCTC = new RegExp("^NONE","ig");
if (CopY_tO_ClipboarD.match(regCTC))
{var nothing=1;}
else
{
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
// alert_box("Copy to clipboard SETTING: |" + useIE + "|" + CopY_tO_ClipboarD + "|" + tmp_clip.value + "|");
window.clipboardData.setData('Text', tmp_clip.value)
// alert_box("Copy to clipboard: |" + tmp_clip.value + "|" + CopY_tO_ClipboarD + "|");
}
}
if (alert_enabled=='ON')
{
var callnum = dialed_number;
var dial_display_number = phone_number_format(callnum);
alert(" Entrant: " + dial_display_number + "\n Group- " + VDIC_data_VDIG[1] + " &nbsp; " + VDIC_fronter);
}
}
else
{
// do nothing
}
xmlhttprequestcheckauto = undefined;
delete xmlhttprequestcheckauto;
}
}
}
}
}
// ################################################################################
// refresh or clear the SCRIPT frame contents
function RefresHScript(temp_wipe)
{
if (temp_wipe == 'CLEAR')
{
document.getElementById("ScriptContents").innerHTML = '';
}
else
{
document.getElementById("ScriptContents").innerHTML = '';
WebFormRefresH('','','1');
load_script_contents();
}
}
// ################################################################################
// refresh the content of the web form URL
function WebFormRefresH(taskrefresh,submittask,force_webvars_refresh)
{
var webvars_refresh=0;
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
else
{var group = campaign;}
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
if (submittask != 'YES')
{
if (hide_gender < 1)
{
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
}
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address.match(regWFAcustom))
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
}
else
{webvars_refresh=1;}
if ( (webvars_refresh > 0) || (force_webvars_refresh > 0) )
{
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
}
if (taskrefresh == 'OUT')
{
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH('IN');\"><img src=\"../agc/images/vdc_LB_webform.gif\" border=\"0\" alt=\"Formulaire Web\" /></a>\n";
}
else
{
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormRefresH('OUT');\"><img src=\"../agc/images/vdc_LB_webform.gif\" border=\"0\" alt=\"Formulaire Web\" /></a>\n";
}
}
// ################################################################################
// refresh the content of the second web form URL
function WebFormTwoRefresH(taskrefresh,submittask)
{
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
else
{var group = campaign;}
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
if (submittask != 'YES')
{
if (hide_gender < 1)
{
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
}
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address_two.match(regWFAcustom))
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
}
else
{
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
}
if (enable_second_webform > 0)
{
if (taskrefresh == 'OUT')
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH('IN');\"><img src=\"../agc/images/vdc_LB_webform_two.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></a>\n";
}
else
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormTwoRefresH('OUT');\"><img src=\"../agc/images/vdc_LB_webform_two.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></a>\n";
}
}
}
// ################################################################################
// Send hangup a second time from the dispo screen
function DispoHanguPAgaiN()
{
form_cust_channel = AgaiNHanguPChanneL;
document.getElementById("callchannel").innerHTML = AgaiNHanguPChanneL;
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
lastcustchannel = AgaiNHanguPChanneL;
lastcustserverip = AgaiNHanguPServeR;
VD_live_call_secondS = AgainCalLSecondS;
CalLCID = AgaiNCalLCID;
document.getElementById("DispoSelectHAspan").innerHTML = "";
dialedcall_send_hangup();
}
// ################################################################################
// Send leave 3way call a second time from the dispo screen
function DispoLeavE3wayAgaiN()
{
XDchannel = DispO3wayXtrAchannel;
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
MDchannel = DispO3waychannel;
lastcustserverip = DispO3wayCalLserverip;
document.getElementById("DispoSelectHAspan").innerHTML = "";
leave_3way_call('SECOND');
DispO3waychannel = '';
DispO3wayXtrAchannel = '';
DispO3wayCalLserverip = '';
DispO3wayCalLxfernumber = '';
DispO3wayCalLcamptail = '';
}
// ################################################################################
// Start Hangup Functions for both
function bothcall_send_hangup()
{
if (lastcustchannel.length > 3)
{dialedcall_send_hangup();}
if (lastxferchannel.length > 3)
{xfercall_send_hangup();}
}
// ################################################################################
// Send Hangup command for customer call connected to the conference now to Manager
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo,nodeletevdac)
{
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
else
{var group = campaign;}
var form_cust_channel = document.getElementById("callchannel").innerHTML;
var form_cust_serverip = document.vicidial_form.callserverip.value;
var customer_channel = lastcustchannel;
var customer_server_ip = lastcustserverip;
AgaiNHanguPChanneL = lastcustchannel;
AgaiNHanguPServeR = lastcustserverip;
AgainCalLSecondS = VD_live_call_secondS;
AgaiNCalLCID = CalLCID;
var process_post_hangup=0;
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
{
MD_channel_look=0;
DialTimeHangup('MAIN');
}
if (form_cust_channel.length > 3)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = "HLvdcW" + epoch_sec + user_abb;
var hangupvalue = customer_channel;
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id + "&campaign=" + group + "&stage=CALLHANGUP&nodeletevdac=" + nodeletevdac + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(custhangup_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText);
// var HU_debug = xmlhttp.responseText;
// var HU_debug_array=HU_debug.split(" ");
// if (HU_debug_array[0] == 'Call')
// {
// alert(xmlhttp.responseText);
// }
}
}
process_post_hangup=1;
delete xmlhttp;
}
}
else {process_post_hangup=1;}
if (process_post_hangup==1)
{
VD_live_customer_call = 0;
VD_live_call_secondS = 0;
MD_ring_secondS = 0;
CalLCID = '';
MDnextCID = '';
// UPDATE VICIDIAL_LOG ENTRY FOR THIS APPEL PROCESS
DialLog("end",nodeletevdac);
conf_dialed=0;
if (dispowindow == 'NO')
{
open_dispo_screen=0;
}
else
{
if (auto_dial_level == 0)
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
open_dispo_screen=0;
}
else
{
reselect_alt_dial = 0;
open_dispo_screen=1;
}
}
else
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
open_dispo_screen=0;
auto_dial_level=0;
manual_dial_in_progress=1;
auto_dial_alt_dial=1;
}
else
{
reselect_alt_dial = 0;
open_dispo_screen=1;
}
}
}
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
lastcustchannel='';
lastcustserverip='';
MDchannel='';
if (post_phone_time_diff_alert_message.length > 10)
{
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
hideDiv('post_phone_time_diff_span');
post_phone_time_diff_alert_message='';
}
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
document.getElementById("WebFormSpan").innerHTML = "<img src=\"../agc/images/vdc_LB_webform_OFF.gif\" border=\"0\" alt=\"Formulaire Web\" />";
if (enable_second_webform > 0)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<img src=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=\"0\" alt=\"Formulaire Web 2\" />";
}
document.getElementById("ParkControl").innerHTML = "<img src=\"../agc/images/vdc_LB_parkcall_OFF.gif\" border=\"0\" alt=\"Mettre en Attente\" />";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
document.getElementById("ivrParkControl").innerHTML = "<img src=\"../agc/images/vdc_LB_ivrparkcall_OFF.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" />";
}
document.getElementById("HangupControl").innerHTML = "<img src=\"../agc/images/vdc_LB_hangupcustomer_OFF.gif\" border=\"0\" alt=\"Raccrocher\" />";
document.getElementById("XferControl").innerHTML = "<img src=\"../agc/images/vdc_LB_transferconf_OFF.gif\" border=\"0\" alt=\"Transfert - Conférence\" />";
document.getElementById("LocalCloser").innerHTML = "<img src=\"../agc/images/vdc_XB_localcloser_OFF.gif\" border=\"0\" alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\" />";
document.getElementById("DialBlindTransfer").innerHTML = "<img src=\"../agc/images/vdc_XB_blindtransfer_OFF.gif\" border=\"0\" alt=\"Transfert immédiat\" style=\"vertical-align:middle\" />";
document.getElementById("DialBlindVMail").innerHTML = "<img src=\"../agc/images/vdc_XB_ammessage_OFF.gif\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" />";
document.getElementById("VolumeUpSpan").innerHTML = "<img src=\"../agc/images/vdc_volume_up_off.gif\" border=\"0\" />";
document.getElementById("VolumeDownSpan").innerHTML = "<img src=\"../agc/images/vdc_volume_down_off.gif\" border=\"0\" />";
if (quick_transfer_button_enabled > 0)
{document.getElementById("QuickXfer").innerHTML = "<img src=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=\"0\" alt=\"Quick Transfer\" />";}
if (custom_3way_button_transfer_enabled > 0)
{document.getElementById("CustomXfer").innerHTML = "<img src=\"../agc/images/vdc_LB_customxfer_OFF.gif\" border=\"0\" alt=\"Transfert sur mesure\" />";}
if (call_requeue_button > 0)
{
document.getElementById("ReQueueCall").innerHTML = "<img src=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=\"0\" alt=\"Re-Queue Call\" />";
}
document.getElementById("custdatetime").innerHTML = ' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ';
if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') )
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
if (altdispo == 'ALTPH2')
{
ManualDialOnly('ALTPhonE');
}
else
{
if (altdispo == 'ADDR3')
{
ManualDialOnly('AddresS3');
}
else
{
if (hotkeysused == 'YES')
{
alt_dial_active = 0;
alt_dial_status_display = 0;
reselect_alt_dial = 0;
manual_auto_hotkey = 2;
}
}
}
}
else
{
if (hotkeysused == 'YES')
{
alt_dial_active = 0;
alt_dial_status_display = 0;
manual_auto_hotkey = 2;
}
else
{
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
}
reselect_alt_dial = 0;
}
}
else
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
if (altdispo == 'ALTPH2')
{
ManualDialOnly('ALTPhonE');
}
else
{
if (altdispo == 'ADDR3')
{
ManualDialOnly('AddresS3');
}
else
{
if (hotkeysused == 'YES')
{
manual_auto_hotkey = 2;
alt_dial_active=0;
alt_dial_status_display = 0;
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
document.getElementById("MainStatuSSpan").innerHTML = '';
if (dial_method == "INBOUND_MAN")
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /><br /><img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
}
reselect_alt_dial = 0;
}
}
}
}
else
{
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
if (dial_method == "INBOUND_MAN")
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"../agc/images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Résumé\" /><br /><img src=\"../agc/images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" />";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
}
reselect_alt_dial = 0;
}
}
ShoWTransferMain('OFF');
}
}
// ################################################################################
// Send Hangup command for 3rd party call connected to the conference now to Manager
function xfercall_send_hangup()
{
var xferchannel = document.vicidial_form.xferchannel.value;
var xfer_channel = lastxferchannel;
var process_post_hangup=0;
xfer_in_call=0;
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
{
MD_channel_look=0;
DialTimeHangup('XFER');
}
if (xferchannel.length > 3)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = "HXvdcW" + epoch_sec + user_abb;
var hangupvalue = xfer_channel;
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(custhangup_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText);
}
}
process_post_hangup=1;
delete xmlhttp;
}
}
else {process_post_hangup=1;}
if (process_post_hangup==1)
{
XD_live_customer_call = 0;
XD_live_call_secondS = 0;
MD_ring_secondS = 0;
MD_channel_look=0;
XDnextCID = '';
XDcheck = '';
xferchannellive=0;
consult_custom_wait=0;
consult_custom_go=0;
consult_custom_sent=0;
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
document.vicidial_form.xferchannel.value = "";
lastxferchannel='';
// document.getElementById("Leave3WayCall").innerHTML ="<img src=\"../agc/images/vdc_XB_leave3waycall_OFF.gif\" border=\"0\" alt=\"QUITTER LA CONF A 3\" />";
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><img src=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=\"0\" alt=\"Appel Client\" style=\"vertical-align:middle\" /></a>";
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><img src=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=\"0\" alt=\"Mettre en Attente\" style=\"vertical-align:middle\" /></a>";
document.getElementById("HangupXferLine").innerHTML ="<img src=\"../agc/images/vdc_XB_hangupxferline_OFF.gif\" border=\"0\" alt=\"Raccrocher la ligne transférée\" style=\"vertical-align:middle\" />";
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=\"0\" alt=\"Raccrocher les deux lignes\" style=\"vertical-align:middle\" /></a>";
}
}
// ################################################################################
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
function DialTimeHangup(tasktypecall)
{
if ( (RedirecTxFEr < 1) && (leaving_threeway < 1) )
{
// alert("RedirecTxFEr|" + RedirecTxFEr);
MD_channel_look=0;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
var queryCID = "HTvdcW" + epoch_sec + user_abb;
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(custhangup_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText + "\n" + tasktypecall + "\n" + leaving_threeway);
}
}
delete xmlhttp;
}
}
}
// ################################################################################
// Update vicidial_list lead record with all altered values from form
function CustomerData_update()
{
var REGcommentsAMP = new RegExp('&',"g");
var REGcommentsQUES = new RegExp("\\?","g");
var REGcommentsPOUND = new RegExp("\\#","g");
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
if (hide_gender < 1)
{
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
document.vicidial_form.gender.value = genderValue;
}
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
"&lead_id=" + document.vicidial_form.lead_id.value +
"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
"&phone_number=" + document.vicidial_form.phone_number.value +
"&title=" + document.vicidial_form.title.value +
"&first_name=" + document.vicidial_form.first_name.value +
"&middle_initial=" + document.vicidial_form.middle_initial.value +
"&last_name=" + document.vicidial_form.last_name.value +
"&address1=" + document.vicidial_form.address1.value +
"&address2=" + document.vicidial_form.address2.value +
"&address3=" + document.vicidial_form.address3.value +
"&city=" + document.vicidial_form.city.value +
"&state=" + document.vicidial_form.state.value +
"&province=" + document.vicidial_form.province.value +
"&postal_code=" + document.vicidial_form.postal_code.value +
"&country_code=" + document.vicidial_form.country_code.value +
"&gender=" + document.vicidial_form.gender.value +
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
"&alt_phone=" + document.vicidial_form.alt_phone.value +
"&email=" + document.vicidial_form.email.value +
"&security_phrase=" + document.vicidial_form.security_phrase.value +
"&comments=" + REGcommentsRESULT;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VLupdate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
}
// ################################################################################
// Generate the Call Disposition Chooser panel
function DispoSelectContent_create(taskDSgrp,taskDSstage)
{
if (disable_dispo_screen > 0)
{
document.vicidial_form.DispoSelection.value = disable_dispo_status;
DispoSelect_submit();
}
else
{
if (customer_3way_hangup_dispo_message.length > 1)
{
document.getElementById("Dispo3wayMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">" + customer_3way_hangup_dispo_message + "</font></b><br />";
}
if (APIManualDialQueue > 0)
{
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">Queue numérotation manuelle Appels en attente: " + APIManualDialQueue + "</font></b><br />";
}
if (per_call_notes == 'ENABLED')
{
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
document.getElementById("PerCallNotesContent").innerHTML = "<br /><b><font size=\"3\">Notes d'appel: </font></b><br /><textarea name=\"call_notes_dispo\" id=\"call_notes_dispo\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.call_notes.value + "</textarea>";
}
else
{
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"\" />";
}
HidEGenDerPulldown();
AgentDispoing = 1;
var CBflag = '';
var VD_statuses_ct_half = parseInt(VARSELstatuses_ct / 2);
var dispo_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><b> APPEL DISPOSITION</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectA\">";
var loop_ct = 0;
var print_ct = 0;
if (hide_dispo_list < 1)
{
while (loop_ct < VD_statuses_ct)
{
if (VARSELstatuses[loop_ct] == 'Y')
{
if (VARCBstatuses[loop_ct] == 'Y')
{CBflag = '*';}
else
{CBflag = '';}
if (taskDSgrp == VARstatuses[loop_ct])
{
dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else
{
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "<br /><br />";
}
if (print_ct == VD_statuses_ct_half)
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";}
print_ct++;
}
loop_ct++;
}
}
else
{
dispo_HTML = dispo_HTML + "Liste d'état Disposition Caché<br /><br />";
}
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
if (my_callback_option == 'CHECKED')
{document.vicidial_form.CallBackOnlyMe.checked=true;}
}
}
// ################################################################################
// Generate the Pause Code Chooser panel
function PauseCodeSelectContent_create()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE FAIT UNE PAUSE POUR ÉCRIRE Un CODE De PAUSE DANS LeMODE D'AUTO-DIAL");
}
}
if (move_on == 1)
{
if (APIManualDialQueue > 0)
{
PauseCodeSelect_submit('NXDIAL');
}
else
{
HidEGenDerPulldown();
showDiv('PauseCodeSelectBox');
WaitingForNextStep=1;
PauseCode_HTML = '';
document.vicidial_form.PauseCodeSelection.value = '';
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
PauseCode_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><b> PAUSE CODE</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"PauseCodeSelectA\">";
var loop_ct = 0;
while (loop_ct < VD_pause_codes_ct)
{
PauseCode_HTML = PauseCode_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('" + VARpause_codes[loop_ct] + "');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><br /><br />";
loop_ct++;
if (loop_ct == VD_pause_codes_ct_half)
{PauseCode_HTML = PauseCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=PauseCodeSelectB>";}
}
if (agent_pause_codes_active=='FORCE')
{var Go_BacK_LinK = '';}
else
{var Go_BacK_LinK = "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('');return false;\">Retour</a>";}
PauseCode_HTML = PauseCode_HTML + "</span></font></td></tr></table><br /><br />" + Go_BacK_LinK;
document.getElementById("PauseCodeSelectContent").innerHTML = PauseCode_HTML;
}
}
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
}
// ################################################################################
// Open lead search form panel
function OpeNSearcHForMDisplaYBox()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE EN PAUSE POUR RECHERCHER UN PLOMB");
}
}
if (move_on == 1)
{
HidEGenDerPulldown();
showDiv('SearcHForMDisplaYBox');
WaitingForNextStep=1;
}
}
// ################################################################################
// Generate the Contacts Search span content
function generate_contacts_search()
{
HidEGenDerPulldown();
showDiv('SearcHContactsDisplaYBox');
}
// ################################################################################
// Generate the Presets Chooser span content
function generate_presets_pulldown()
{
showDiv('PresetsSelectBox');
Presets_HTML = '';
document.vicidial_form.PresetSelection.value = '';
Presets_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"400px\"><tr><td bgcolor=\"#CCCCFF\" height=<?php echo $HTheight ?> width=\"400px\" valign=\"bottom\"><font class=\"log_text\">";
var loop_ct = 0;
while (loop_ct < VD_preset_names_ct)
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('" + VARpreset_names[loop_ct] + "','" + VARpreset_numbers[loop_ct] + "','" + VARpreset_dtmfs[loop_ct] + "','" + VARpreset_hide_numbers[loop_ct] + "','N');return false;\">" + VARpreset_names[loop_ct];
if (VARpreset_hide_numbers[loop_ct]=='N')
{Presets_HTML = Presets_HTML + " - " + VARpreset_numbers[loop_ct];}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
loop_ct++;
}
if ( (CalL_XC_a_NuMber.length > 0) || (CalL_XC_a_Dtmf.length > 0) )
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D1','" + CalL_XC_a_NuMber + "','" + CalL_XC_a_Dtmf + "','N','N');return false;\">D1";
if (hide_xfer_number_to_dial=='DISABLED')
{Presets_HTML = Presets_HTML + " - " + CalL_XC_a_NuMber;}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
}
if ( (CalL_XC_b_NuMber.length > 0) || (CalL_XC_b_Dtmf.length > 0) )
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D2','" + CalL_XC_b_NuMber + "','" + CalL_XC_b_Dtmf + "','N','N');return false;\">D2";
if (hide_xfer_number_to_dial=='DISABLED')
{Presets_HTML = Presets_HTML + " - " + CalL_XC_b_NuMber;}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
}
if (CalL_XC_c_NuMber.length > 0)
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D3','" + CalL_XC_c_NuMber + "','','N','N');return false;\">D3";
if (hide_xfer_number_to_dial=='DISABLED')
{Presets_HTML = Presets_HTML + " - " + CalL_XC_c_NuMber;}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
}
if (CalL_XC_d_NuMber.length > 0)
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D4','" + CalL_XC_d_NuMber + "','','N','N');return false;\">D4";
if (hide_xfer_number_to_dial=='DISABLED')
{Presets_HTML = Presets_HTML + " - " + CalL_XC_d_NuMber;}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
}
if (CalL_XC_e_NuMber.length > 0)
{
Presets_HTML = Presets_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D5','" + CalL_XC_e_NuMber + "','','N','N');return false;\">D5";
if (hide_xfer_number_to_dial=='DISABLED')
{Presets_HTML = Presets_HTML + " - " + CalL_XC_e_NuMber;}
Presets_HTML = Presets_HTML + "</a></b></font><br />";
}
Presets_HTML = Presets_HTML + "</td></tr></table><br /><br /><table cellpadding=\"0\" cellspacing=\"0\"><tr><td width=\"330px\" align=\"left\"><font size=\"3\" style=\"BACKGROUND-COLOR: #CCCCFF\"><b><a href=\"#\" onclick=\"hideDiv('PresetsSelectBox');return false;\">Close [X]</a></b></font></td></tr></table>";
document.getElementById("PresetsSelectBoxContent").innerHTML = Presets_HTML;
}
// ################################################################################
// Submit chosen Preset
function PresetSelect_submit(taskpresetname,taskpresetnumber,taskpresetdtmf,taskhidenumber,taskclosesearch)
{
if (taskclosesearch=='Y')
{
hideDiv('SearcHResultSContactsBox');
hideDiv('SearcHContactsDisplaYBox');
}
hideDiv('PresetsSelectBox');
document.vicidial_form.conf_dtmf.value = taskpresetdtmf;
document.vicidial_form.xfername.value = taskpresetname;
if ( (taskhidenumber=='Y') && (hide_xfer_number_to_dial=='DISABLED') )
{
document.vicidial_form.xfernumhidden.value = taskpresetnumber;
document.vicidial_form.xfernumber.value='';
}
else
{
document.vicidial_form.xfernumhidden.value = '';
document.vicidial_form.xfernumber.value = taskpresetnumber;
}
scroll(0,0);
}
// ################################################################################
// Generate the Groupe Alias Chooser panel
function GroupAliasSelectContent_create(task3way)
{
HidEGenDerPulldown();
showDiv('GroupAliasSelectBox');
WaitingForNextStep=1;
GroupAlias_HTML = '';
document.vicidial_form.GroupAliasSelection.value = '';
var VD_group_aliases_ct_half = parseInt(VD_group_aliases_ct / 2);
GroupAlias_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><b> GROUP ALIAS</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"GroupAliasSelectA\">";
if (task3way > 0)
{
VD_group_aliases_ct_half = (VD_group_aliases_ct_half - 1);
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CAMPAIGN','" + campaign_cid + "','0');return false;\">CAMPAIGN - " + campaign_cid + "</a></b></font><br /><br />";
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CUSTOMER','" + document.vicidial_form.phone_number.value + "','0');return false;\">CUSTOMER - " + document.vicidial_form.phone_number.value + "</a></b></font><br /><br />";
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('AGENT_PHONE','" + outbound_cid + "','0');return false;\">AGENT_PHONE - " + outbound_cid + "</a></b></font><br /><br />";
}
var loop_ct = 0;
while (loop_ct < VD_group_aliases_ct)
{
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('" + VARgroup_alias_ids[loop_ct] + "','" + VARcaller_id_numbers[loop_ct] + "','1');return false;\">" + VARgroup_alias_ids[loop_ct] + " - " + VARgroup_alias_names[loop_ct] + " - " + VARcaller_id_numbers[loop_ct] + "</a></b></font><br /><br />";
loop_ct++;
if (loop_ct == VD_group_aliases_ct_half)
{GroupAlias_HTML = GroupAlias_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=GroupAliasSelectB>";}
}
var Go_BacK_LinK = "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('');return false;\">Retour</a>";
GroupAlias_HTML = GroupAlias_HTML + "</span></font></td></tr></table><br /><br />" + Go_BacK_LinK;
document.getElementById("GroupAliasSelectContent").innerHTML = GroupAlias_HTML;
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
}
// ################################################################################
// open web form, then submit disposition
function WeBForMDispoSelect_submit()
{
leaving_threeway=0;
blind_transfer=0;
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><img src=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=\"0\" alt=\"Appel Client\" style=\"vertical-align:middle\" /></a>";
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><img src=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=\"0\" alt=\"Mettre en Attente\" style=\"vertical-align:middle\" /></a>";
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=\"0\" alt=\"Raccrocher les deux lignes\" style=\"vertical-align:middle\" /></a>";
var DispoChoice = document.vicidial_form.DispoSelection.value;
if (DispoChoice.length < 1) {alert_box("Vous devez choisir un status");}
else
{
document.getElementById("CusTInfOSpaN").innerHTML = "";
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
LeaDDispO = DispoChoice;
WebFormRefresH('NO','YES');
document.getElementById("WebFormSpan").innerHTML = "<img src=\"../agc/images/vdc_LB_webform_OFF.gif\" border=\"0\" alt=\"Formulaire Web\" />";
if (enable_second_webform > 0)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<img src=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=\"0\" alt=\"Formulaire Web 2\" />";
}
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
DispoSelect_submit();
}
}
// ################################################################################
// Update vicidial_list lead record with disposition selection
function DispoSelect_submit()
{
if (VDCL_group_id.length > 1)
{var group = VDCL_group_id;}
else
{var group = campaign;}
leaving_threeway=0;
blind_transfer=0;
CheckDEADcallON=0;
customer_3way_hangup_counter=0;
customer_3way_hangup_counter_trigger=0;
waiting_on_dispo=1;
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><img src=\"../agc/images/vdc_XB_dialwithcustomer.gif\" border=\"0\" alt=\"Appel Client\" style=\"vertical-align:middle\" /></a>";
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><img src=\"../agc/images/vdc_XB_parkcustomerdial.gif\" border=\"0\" alt=\"Mettre en Attente\" style=\"vertical-align:middle\" /></a>";
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><img src=\"../agc/images/vdc_XB_hangupbothlines.gif\" border=\"0\" alt=\"Raccrocher les deux lignes\" style=\"vertical-align:middle\" /></a>";
var DispoChoice = document.vicidial_form.DispoSelection.value;
if (DispoChoice.length < 1) {alert_box("Vous devez choisir un status");}
else
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
var man_status = "";
document.getElementById("MainStatuSSpan").innerHTML = man_status;
alt_dial_status_display = 0;
}
document.getElementById("CusTInfOSpaN").innerHTML = "";
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
var regCBstatus = new RegExp(' ' + DispoChoice + ' ',"ig");
if ( (VARCBstatusesLIST.match(regCBstatus)) && (DispoChoice.length > 0) && (scheduled_callbacks > 0) && (DispoChoice != 'CBHOLD') ) {showDiv('CallBackSelectBox');}
else
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatut=" + CallBackLeadStatut + "&comments=" + CallBackCommenTs + "&custom_field_names=" + custom_field_names + "&call_notes=" + document.vicidial_form.call_notes_dispo.value + "&qm_dispo_code=" + DispoQMcsCODE;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(DSupdate_query);
xmlhttp.onreadystatechange = function()
{
// alert(DSupdate_query + "\n" +xmlhttp.responseText);
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
if (auto_dial_level < 1)
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
if (check_DS_array[1] == 'Next agent_log_id:')
{
agent_log_id = check_DS_array[2];
}
}
waiting_on_dispo=0;
}
}
delete xmlhttp;
}
// CLEAR ALL FORM VARIABLES
document.vicidial_form.lead_id.value ='';
document.vicidial_form.vendor_lead_code.value='';
document.vicidial_form.list_id.value ='';
document.vicidial_form.entry_list_id.value ='';
document.vicidial_form.gmt_offset_now.value ='';
document.vicidial_form.phone_code.value ='';
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
{
var tmp_pn = document.getElementById("phone_numberDISP");
tmp_pn.innerHTML = ' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ';
}
document.vicidial_form.phone_number.value ='';
document.vicidial_form.title.value ='';
document.vicidial_form.first_name.value ='';
document.vicidial_form.middle_initial.value ='';
document.vicidial_form.last_name.value ='';
document.vicidial_form.address1.value ='';
document.vicidial_form.address2.value ='';
document.vicidial_form.address3.value ='';
document.vicidial_form.city.value ='';
document.vicidial_form.state.value ='';
document.vicidial_form.province.value ='';
document.vicidial_form.postal_code.value ='';
document.vicidial_form.country_code.value ='';
document.vicidial_form.gender.value ='';
document.vicidial_form.date_of_birth.value ='';
document.vicidial_form.alt_phone.value ='';
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.called_count.value ='';
document.vicidial_form.call_notes.value ='';
document.vicidial_form.call_notes_dispo.value ='';
VDCL_group_id = '';
fronter = '';
inOUT = 'OUT';
vtiger_callback_id='0';
recording_filename='';
recording_id='';
document.vicidial_form.uniqueid.value='';
MDuniqueid='';
XDuniqueid='';
tmp_vicidial_id='';
EAphone_code='';
EAphone_number='';
EAalt_phone_notes='';
EAalt_phone_active='';
EAalt_phone_count='';
XDnextCID='';
XDcheck = '';
MDnextCID='';
XD_live_customer_call = 0;
XD_live_call_secondS = 0;
xfer_in_call=0;
MD_channel_look=0;
MD_ring_secondS=0;
uniqueid_status_display='';
uniqueid_status_prefix='';
custom_call_id='';
API_selected_xfergroup='';
API_selected_callmenu='';
timer_action='';
timer_action_seconds='';
timer_action_mesage='';
timer_action_destination='';
did_pattern='';
did_id='';
did_extension='';
did_description='';
closecallid='';
xfercallid='';
custom_field_names='';
custom_field_values='';
custom_field_types='';
customerparked=0;
customerparkedcounter=0;
consult_custom_wait=0;
consult_custom_go=0;
consult_custom_sent=0;
document.getElementById("ParkCounterSpan").innerHTML = '';
document.vicidial_form.xfername.value='';
document.vicidial_form.xfernumhidden.value='';
document.getElementById("debugbottomspan").innerHTML = '';
customer_3way_hangup_dispo_message='';
document.getElementById("Dispo3wayMessage").innerHTML = '';
document.getElementById("DispoManualQueueMessage").innerHTML = '';
document.getElementById("ManualQueueNotice").innerHTML = '';
APIManualDialQueue_last=0;
document.vicidial_form.FORM_LOADED.value = '0';
CallBackLeadStatut = '';
CallBackDatETimE='';
CallBackrecipient='';
CallBackCommenTs='';
DispoQMcsCODE='';
document.vicidial_form.CallBackDatESelectioN.value = '';
document.vicidial_form.CallBackCommenTsField.value = '';
document.vicidial_form.search_phone_number.value='';
document.vicidial_form.search_lead_id.value='';
document.vicidial_form.search_vendor_lead_code.value='';
document.vicidial_form.search_first_name.value='';
document.vicidial_form.search_last_name.value='';
document.vicidial_form.search_city.value='';
document.vicidial_form.search_state.value='';
document.vicidial_form.search_postal_code.value='';
document.vicidial_form.MDPhonENumbeR.value = '';
document.vicidial_form.MDDiaLOverridE.value = '';
document.vicidial_form.MDLeadID.value = '';
document.vicidial_form.MDType.value = '';
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
if (post_phone_time_diff_alert_message.length > 10)
{
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
hideDiv('post_phone_time_diff_span');
post_phone_time_diff_alert_message='';
}
if (manual_dial_in_progress==1)
{
manual_dial_finished();
}
if (hide_gender < 1)
{
document.getElementById("GENDERhideFORieALT").innerHTML = '';
document.getElementById("GENDERhideFORie").innerHTML = '<select size="1" name="gender_list" class="cust_form" id="gender_list"><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
}
hideDiv('DispoSelectBox');
hideDiv('DispoButtonHideA');
hideDiv('DispoButtonHideB');
hideDiv('DispoButtonHideC');
document.getElementById("DispoSelectBox").style.top = '1px'; // Firefox error sur this line for some reason
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> réduire </a>";
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Décrochement Encore</a>";
CBcommentsBoxhide();
EAcommentsBoxhide();
ContactSearchReset();
AgentDispoing = 0;
if ( (shift_logout_flag < 1) && (api_logout_flag < 1) )
{
if (wrapup_waiting == 0)
{
if (document.vicidial_form.DispoSelectStop.checked==true)
{
if (auto_dial_level != '0')
{
AutoDialWaiting = 0;
AutoDial_ReSume_PauSe("VDADpause");
}
VICIDiaL_pause_calling = 1;
if (dispo_check_all_pause != '1')
{
document.vicidial_form.DispoSelectStop.checked=false;
}
}
else
{
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
}
else
{
// trigger HotKeys manual dial automatically go to next lead
// if (manual_auto_hotkey > 0)
// {
// manual_auto_hotkey = 0;
// ManualDialNext('','','','','','0');
// }
}
}
}
}
else
{
if (shift_logout_flag > 0)
{LogouT('SHIFT');}
else
{LogouT('API');}
}
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
}
// scroll back to the top of the page
scroll(0,0);
}
}
// ################################################################################
// Submit the Pause Code
function PauseCodeSelect_submit(newpausecode)
{
hideDiv('PauseCodeSelectBox');
ShoWGenDerPulldown();
WaitingForNextStep=0;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + NomCallCID + "&auto_dial_level=" + starting_dial_level;
pause_code_counter++;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VMCpausecode_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var check_pause_code = null;
var check_pause_code = xmlhttp.responseText;
var check_PC_array=check_pause_code.split("\n");
if (check_PC_array[1] == 'Next agent_log_id:')
{agent_log_id = check_PC_array[2];}
// alert(VMCpausecode_query);
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
}
}
delete xmlhttp;
}
// return agent_log_id;
NomCallCID='';
scroll(0,0);
}
// ################################################################################
// Submit the Groupe Alias
function GroupAliasSelect_submit(newgroupalias,newgroupcid,newusegroup)
{
hideDiv('GroupAliasSelectBox');
ShoWGenDerPulldown();
WaitingForNextStep=0;
if (newusegroup > 0)
{
active_group_alias = newgroupalias;
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\">Groupe Alias: " + active_group_alias + "</font>";
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=\"1\" face=\"Arial,Helvetica\">Groupe Alias: " + active_group_alias + "</font>";
}
cid_choice = newgroupcid;
scroll(0,0);
}
// ################################################################################
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
function DtMf_PreSet_a()
{
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
document.vicidial_form.xfername.value = 'D1';
}
function DtMf_PreSet_b()
{
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
document.vicidial_form.xfername.value = 'D2';
}
function DtMf_PreSet_c()
{
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
document.vicidial_form.xfername.value = 'D3';
}
function DtMf_PreSet_d()
{
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
document.vicidial_form.xfername.value = 'D4';
}
function DtMf_PreSet_e()
{
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
document.vicidial_form.xfername.value = 'D5';
}
function DtMf_PreSet_a_DiaL(taskquiet)
{
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
var session_id_dial = session_id;
if (taskquiet == 'YES')
{session_id_dial = '7' + session_id};
basic_originate_call(CalL_XC_a_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
}
function DtMf_PreSet_b_DiaL(taskquiet)
{
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
var session_id_dial = session_id;
if (taskquiet == 'YES')
{session_id_dial = '7' + session_id};
basic_originate_call(CalL_XC_b_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
}
function DtMf_PreSet_c_DiaL(taskquiet)
{
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
var session_id_dial = session_id;
if (taskquiet == 'YES')
{session_id_dial = '7' + session_id};
basic_originate_call(CalL_XC_c_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
}
function DtMf_PreSet_d_DiaL(taskquiet)
{
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
var session_id_dial = session_id;
if (taskquiet == 'YES')
{session_id_dial = '7' + session_id};
basic_originate_call(CalL_XC_d_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
}
function DtMf_PreSet_e_DiaL(taskquiet)
{
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
var session_id_dial = session_id;
if (taskquiet == 'YES')
{session_id_dial = '7' + session_id};
basic_originate_call(CalL_XC_e_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
}
function hangup_timer_xfer()
{
hideDiv('CustomerGoneBox');
WaitingForNextStep=0;
custchannellive=0;
dialedcall_send_hangup();
}
function extension_timer_xfer()
{
document.vicidial_form.xfernumber.value = timer_action_destination;
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
}
function callmenu_timer_xfer()
{
API_selected_callmenu = timer_action_destination;
document.vicidial_form.xfernumber.value = timer_action_destination;
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
}
function ingroup_timer_xfer()
{
API_selected_xfergroup = timer_action_destination;
document.vicidial_form.xfernumber.value = timer_action_destination;
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip);
}
// ################################################################################
// Visualiser message that customer has hungup the call before agent has
function CustomerChanneLGone()
{
showDiv('CustomerGoneBox');
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
WaitingForNextStep=1;
}
function CustomerGoneOK()
{
hideDiv('CustomerGoneBox');
WaitingForNextStep=0;
custchannellive=0;
}
function CustomerGoneHangup()
{
hideDiv('CustomerGoneBox');
WaitingForNextStep=0;
custchannellive=0;
dialedcall_send_hangup();
}
// ################################################################################
// Visualiser message that there are no voice channels in the VICIDIAL session
function NoneInSession()
{
showDiv('NoneInSessionBox');
document.getElementById("NoneInSessionID").innerHTML = session_id;
WaitingForNextStep=1;
}
function NoneInSessionOK()
{
hideDiv('NoneInSessionBox');
WaitingForNextStep=0;
nochannelinsession=0;
}
function NoneInSessionCalL()
{
hideDiv('NoneInSessionBox');
WaitingForNextStep=0;
nochannelinsession=0;
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
{
var protodial = 'Local';
var extendial = extension;
// var extendial = extension + "@" + ext_context;
}
else
{
var protodial = protocol;
var extendial = extension;
}
var originatevalue = protodial + "/" + extendial;
var queryCID = "ACagcW" + epoch_sec + user_abb;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + ext_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign + "&outbound_cid=" + campaign_cid;
xmlhttp.open('POST', 'manager_send.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VMCoriginate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
if (auto_dial_level > 0)
{
AutoDial_ReSume_PauSe("VDADpause");
}
}
// ################################################################################
// Generate the Closer In Group Chooser panel
function CloserSelectContent_create()
{
HidEGenDerPulldown();
if ( (VU_agent_choose_ingroups == '1') && (manager_ingroups_set < 1) )
{
var live_CSC_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td><b>GROUPES NON SELECTIONNES</b></td><td><b>GROUPES SELECTIONNES</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=CloserSelectAdd> &nbsp; <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- ADD ALL ---</b><br />";
var loop_ct = 0;
while (loop_ct < INgroupCOUNT)
{
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<br />";
loop_ct++;
}
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
document.vicidial_form.CloserSelectList.value = '';
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
}
else
{
VU_agent_choose_ingroups_DV = "MGRLOCK";
var live_CSC_HTML = "Gestionnairehas selected groups for you<br />";
document.vicidial_form.CloserSelectList.value = '';
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
}
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
}
// ################################################################################
// Move a Closer In Group record to the selected column or reverse
function CloserSelect_change(taskCSgrp,taskCSchange)
{
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
var CSCchange = 0;
var regCS = new RegExp(" " + taskCSgrp + " ","ig");
var regCSall = new RegExp("-ALL-----","ig");
var regCSallADD = new RegExp("-----ADD-ALL-----","ig");
var regCSallDELETE = new RegExp("-----DELETE-ALL-----","ig");
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
{
if (taskCSchange == 'DELETE') {CSCchange = 1;}
}
else
{
if (taskCSchange == 'ADD') {CSCchange = 1;}
}
if (taskCSgrp.match(regCSall))
{CSCchange = 1;}
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn+"|"+INgroupCOUNT)
if (CSCchange==1)
{
var loop_ct = 0;
var CSCcolumn = '';
var live_CSC_HTML_ADD = '';
var live_CSC_HTML_DELETE = '';
var live_CSC_LIST_value = " ";
while (loop_ct < INgroupCOUNT)
{
var regCSL = new RegExp(" " + VARingroups[loop_ct] + " ","ig");
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
else {CSCcolumn = 'ADD';}
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) || (taskCSgrp.match(regCSallDELETE)) ) {CSCcolumn = 'ADD';}
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) || (taskCSgrp.match(regCSallADD)) ) {CSCcolumn = 'DELETE';}
if (CSCcolumn == 'DELETE')
{
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<br />";
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
}
else
{
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<br />";
}
loop_ct++;
}
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
document.getElementById("CloserSelectAdd").innerHTML = " &nbsp; <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- ADD ALL ---</b><br />" + live_CSC_HTML_ADD;
document.getElementById("CloserSelectDelete").innerHTML = " &nbsp; <a href=\"#\" onclick=\"CloserSelect_change('-----DELETE-ALL-----','DELETE');return false;\"><b>--- DELETE ALL ---</b><br />" + live_CSC_HTML_DELETE;
}
}
// ################################################################################
// Update vicidial_live_agents record with closer in group choices
function CloserSelect_submit()
{
if (dial_method == "INBOUND_MAN")
{document.vicidial_form.CloserSelectBlended.checked=false;}
if (document.vicidial_form.CloserSelectBlended.checked==true)
{VICIDiaL_closer_blended = 1;}
else
{VICIDiaL_closer_blended = 0;}
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
if (call_requeue_button > 0)
{
document.getElementById("ReQueueCall").innerHTML = "<img src=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=\"0\" alt=\"Re-Queue Call\" />";
}
else
{
document.getElementById("ReQueueCall").innerHTML = "";
}
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
{CloserSelectChoices = "MGRLOCK";}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_blended=" + VICIDiaL_closer_blended + "&campaign=" + campaign + "&qm_phone=" + qm_phone + "&qm_extension=" + qm_extension + "&dial_method" + dial_method + "&closer_choice=" + CloserSelectChoices + "-";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(CSCupdate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
hideDiv('CloserSelectBox');
MainPanelToFront();
CloserSelecting = 0;
scroll(0,0);
}
// ################################################################################
// Generate the Territory Chooser panel
function TerritorySelectContent_create()
{
if (agent_select_territories == '1')
{
HidEGenDerPulldown();
if (agent_choose_territories > 0)
{
var live_TERR_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td><b>TERRITOIRES NON CHOISI</b></td><td><b>TERRITOIRES CHOISIS</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=TerritorySelectAdd> &nbsp; <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- ADD ALL ---</b><br />";
var loop_ct = 0;
while (loop_ct < territoryCOUNT)
{
live_TERR_HTML = live_TERR_HTML + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<br />";
loop_ct++;
}
live_TERR_HTML = live_TERR_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=TerritorySelectDelete></span></font></td></tr></table>";
document.vicidial_form.TerritorySelectList.value = '';
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
}
else
{
agent_select_territories = "MGRLOCK";
var live_TERR_HTML = "Gestionnairehas selected territories for you<br />";
document.vicidial_form.TerritorySelectList.value = '';
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
}
}
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
}
// ################################################################################
// Move a Territory record to the selected column or reverse
function TerritorySelect_change(taskTERRgrp,taskTERRchange)
{
var TerritorySelectListValue = document.vicidial_form.TerritorySelectList.value;
var TERRchange = 0;
var regTERR = new RegExp(" " + taskTERRgrp + " ","ig");
var regTERRall = new RegExp("-ALL-----","ig");
var regTERRallADD = new RegExp("-----ADD-ALL-----","ig");
var regTERRallDELETE = new RegExp("-----DELETE-ALL-----","ig");
if ( (TerritorySelectListValue.match(regTERR)) && (TerritorySelectListValue.length > 3) )
{
if (taskTERRchange == 'DELETE') {TERRchange = 1;}
}
else
{
if (taskTERRchange == 'ADD') {TERRchange = 1;}
}
if (taskTERRgrp.match(regTERRall))
{TERRchange = 1;}
// alert("TERR: " + TerritorySelectListValue + "\nCHANGE: " + TERRchange + "\nACTION: " + taskTERRchange + "\nSELECTED: " + taskTERRgrp + "\nTOTAL: " + territoryCOUNT);
if (TERRchange==1)
{
var loop_ct = 0;
var TERRcolumn = '';
var live_TERR_HTML_ADD = '';
var live_TERR_HTML_DELETE = '';
var live_TERR_LIST_value = " ";
while (loop_ct < territoryCOUNT)
{
var regTERRL = new RegExp(" " + VARterritories[loop_ct] + " ","ig");
if (TerritorySelectListValue.match(regTERRL)) {TERRcolumn = 'DELETE';}
else {TERRcolumn = 'ADD';}
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'DELETE') ) || (taskTERRgrp.match(regTERRallDELETE)) )
{TERRcolumn = 'ADD';}
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'ADD') ) || (taskTERRgrp.match(regTERRallADD)) )
{TERRcolumn = 'DELETE';}
if (TERRcolumn == 'DELETE')
{
live_TERR_HTML_DELETE = live_TERR_HTML_DELETE + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','DELETE');return false;\">" + VARterritories[loop_ct] + "<br />";
live_TERR_LIST_value = live_TERR_LIST_value + VARterritories[loop_ct] + " ";
}
else
{
live_TERR_HTML_ADD = live_TERR_HTML_ADD + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<br />";
}
loop_ct++;
}
document.vicidial_form.TerritorySelectList.value = live_TERR_LIST_value;
document.getElementById("TerritorySelectAdd").innerHTML = " &nbsp; <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- ADD ALL ---</b><br />" + live_TERR_HTML_ADD;
document.getElementById("TerritorySelectDelete").innerHTML = " &nbsp; <a href=\"#\" onclick=\"TerritorySelect_change('-----DELETE-ALL-----','DELETE');return false;\"><b>--- DELETE ALL ---</b><br />" + live_TERR_HTML_DELETE;
}
}
// ################################################################################
// Enable or Disable manual dial queue calls
function ManualQueueChoiceChange(task_amqc)
{
AllowManualQueueCalls = task_amqc;
var TerritorySelectChoices = document.vicidial_form.TerritorySelectList.value;
if (AllowManualQueueCalls == '0')
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\">Manuel de la file est désactivé</a><br />";}
else
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('0');return false;\">Manuel de la file in On</a><br />";}
}
// ################################################################################
// Update vicidial_live_agents record with territory choices
function TerritorySelect_submit()
{
var TerritorySelectChoices = document.vicidial_form.TerritorySelectList.value;
if (agent_select_territories == "MGRLOCK")
{TerritorySelectChoices = "MGRLOCK";}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
TERRupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regTERRITORY&format=text&user=" + user + "&pass=" + pass + "&comments=" + agent_select_territories + "&campaign=" + campaign + "&agent_territories=" + TerritorySelectChoices + "-";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(TERRupdate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
hideDiv('TerritorySelectBox');
MainPanelToFront();
TerritorySelecting = 0;
scroll(0,0);
}
// ################################################################################
// clear api field
function Clear_API_Field(temp_field)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
TERRupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Clear_API_Field&format=text&user=" + user + "&pass=" + pass + "&comments=" + temp_field;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(TERRupdate_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
}
// ################################################################################
// Log the user out of the system when they close their browser while logged in
function BrowserCloseLogout()
{
if (logout_stop_timeouts < 1)
{
if (VDRP_stage != 'PAUSED')
{
AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
}
LogouT('CLOSE');
alert("PLEASE CLICK THE LOGOUT LINK TO LOG OUT NEXT TIME.\n");
}
}
// ################################################################################
// Normal logout with check for pause stage first
function NormalLogout()
{
if (logout_stop_timeouts < 1)
{
if (VDRP_stage != 'PAUSED')
{
AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
}
LogouT('NORMAL');
}
}
// ################################################################################
// Log the user out of the system, if active call or active dial is occuring, don't let them.
function LogouT(tempreason)
{
if (MD_channel_look==1)
{alert("Vous ne pouvez pas vous déconnecter en cours de numérotation. \nAttendre 50 secondes sur non réponse");}
else
{
if (VD_live_customer_call==1)
{
alert("Un APPEL EST EN COURS ! Raccrochez-le avant de fermer la session.\n" + VD_live_customer_call);
}
else
{
if (alt_dial_status_display==1)
{
alert("Vous êtes dans le mode de numérotation ALT, vous devez terminer le plomb avant de vous déconnecter.\n" + reselect_alt_dial);
}
else
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(VDlogout_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
}
}
delete xmlhttp;
}
hideDiv('MainPanel');
showDiv('LogouTBox');
var logout_content='';
if (tempreason=='SHIFT')
{logout_content='Votre Shift est au dessus ou a changé, vous avez été déconnecté de votre session<br /><br />';}
if (tempreason=='API')
{logout_content='Le système a reçu une commande pour que vous vous déconnectez, vous avez été déconnecté de votre session<br /><br />';}
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">APPUYER ICI POUR VOUS IDENTIFIER</a>\n";
logout_stop_timeouts = 1;
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
}
}
}
}
<?php
if ($useIE > 0)
{
?>
// ################################################################################
// MSIE-only hotkeypress function to bind hotkeys defined in the campaign to dispositions
function hotkeypress(evt)
{
enter_disable();
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
{
var e = evt? evt : window.event;
if(!e) return;
var key = 0;
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
else if (typeof(e.which)!= 'undefined') { key = e.which; }
var HKdispo = hotkeys[String.fromCharCode(key)];
// alert("|" + key + "|" + HKdispo + "|");
if (HKdispo)
{
// document.vicidial_form.inert_button.focus();
// document.vicidial_form.inert_button.blur();
CustomerData_update();
var HKdispo_ary = HKdispo.split(" ----- ");
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
}
}
else
{
HKdispo_display = 4;
HKfinish=1;
alt_phone_dialing=starting_alt_phone_dialing;
alt_dial_active = 0;
alt_dial_status_display = 0;
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
if (custom_fields_enabled > 0)
{
vcFormIFrame.document.form_custom_fields.submit();
}
}
}
}
}
<?php
}
else
{
?>
// ################################################################################
// W3C-compliant hotkeypress function to bind hotkeys defined in the campaign to dispositions
function hotkeypress(evt)
{
enter_disable();
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
{
var e = evt? evt : window.event;
if(!e) return;
var key = 0;
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
else if (typeof(e.which)!= 'undefined') { key = e.which; }
//
var HKdispo = hotkeys[String.fromCharCode(key)];
if (HKdispo)
{
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
CustomerData_update();
var HKdispo_ary = HKdispo.split(" ----- ");
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
}
}
else
{
HKdispo_display = 4;
HKfinish=1;
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
alt_phone_dialing=starting_alt_phone_dialing;
alt_dial_active = 0;
alt_dial_status_display = 0;
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
if (custom_fields_enabled > 0)
{
vcFormIFrame.document.form_custom_fields.submit();
}
}
// DispoSelect_submit();
// AutoDialWaiting = 1;
// AutoDial_ReSume_PauSe("VDADready");
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
}
}
}
<?php
}
### end of onkeypress functions
?>
// ################################################################################
// disable enter/return keys to not clear out vars sur customer info
function enter_disable(evt)
{
var e = evt? evt : window.event;
if(!e) return;
var key = 0;
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
else if (typeof(e.which)!= 'undefined') { key = e.which; }
return key != 13;
}
// ################################################################################
// decode the scripttext and scriptname so that it can be displayed
function URLDecode(encodedvar,scriptformat,urlschema,webformnumber)
{
// Replace %ZZ with equivalent character
// Put [ERR] in output if %ZZ is invalid.
var HEXCHAR = "0123456789ABCDEFabcdef";
var encoded = encodedvar;
var decoded = '';
var web_form_varsX = '';
var i = 0;
var RGnl = new RegExp("[\\r]\\n","g");
var RGtab = new RegExp("\t","g");
var RGplus = new RegExp(" |\\t|\\n","g");
var RGiframe = new RegExp("iframe","gi");
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
var xtest;
xtest=unescape(encoded);
encoded=utf8_decode(xtest);
if (urlschema == 'DEFAULT')
{
web_form_varsX =
"&lead_id=" + document.vicidial_form.lead_id.value +
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
"&list_id=" + document.vicidial_form.list_id.value +
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
"&phone_code=" + document.vicidial_form.phone_code.value +
"&phone_number=" + document.vicidial_form.phone_number.value +
"&title=" + document.vicidial_form.title.value +
"&first_name=" + document.vicidial_form.first_name.value +
"&middle_initial=" + document.vicidial_form.middle_initial.value +
"&last_name=" + document.vicidial_form.last_name.value +
"&address1=" + document.vicidial_form.address1.value +
"&address2=" + document.vicidial_form.address2.value +
"&address3=" + document.vicidial_form.address3.value +
"&city=" + document.vicidial_form.city.value +
"&state=" + document.vicidial_form.state.value +
"&province=" + document.vicidial_form.province.value +
"&postal_code=" + document.vicidial_form.postal_code.value +
"&country_code=" + document.vicidial_form.country_code.value +
"&gender=" + document.vicidial_form.gender.value +
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
"&alt_phone=" + document.vicidial_form.alt_phone.value +
"&email=" + document.vicidial_form.email.value +
"&security_phrase=" + document.vicidial_form.security_phrase.value +
"&comments=" + document.vicidial_form.comments.value +
"&user=" + user +
"&pass=" + pass +
"&campaign=" + campaign +
"&phone_login=" + phone_login +
"&original_phone_login=" + original_phone_login +
"&phone_pass=" + phone_pass +
"&fronter=" + fronter +
"&closer=" + user +
"&group=" + group +
"&channel_group=" + group +
"&SQLdate=" + SQLdate +
"&epoch=" + UnixTime +
"&uniqueid=" + document.vicidial_form.uniqueid.value +
"&customer_zap_channel=" + lastcustchannel +
"&customer_server_ip=" + lastcustserverip +
"&server_ip=" + server_ip +
"&SIPexten=" + extension +
"&session_id=" + session_id +
"&phone=" + document.vicidial_form.phone_number.value +
"&parked_by=" + document.vicidial_form.lead_id.value +
"&dispo=" + LeaDDispO + '' +
"&dialed_number=" + dialed_number + '' +
"&dialed_label=" + dialed_label + '' +
"&source_id=" + source_id + '' +
"&rank=" + document.vicidial_form.rank.value + '' +
"&owner=" + document.vicidial_form.owner.value + '' +
"&camp_script=" + campaign_script + '' +
"&in_script=" + CalL_ScripT_id + '' +
"&script_width=" + script_width + '' +
"&script_height=" + script_height + '' +
"&fullname=" + LOGfullname + '' +
"&recording_filename=" + recording_filename + '' +
"&recording_id=" + recording_id + '' +
"&user_custom_one=" + VU_custom_one + '' +
"&user_custom_two=" + VU_custom_two + '' +
"&user_custom_three=" + VU_custom_three + '' +
"&user_custom_four=" + VU_custom_four + '' +
"&user_custom_five=" + VU_custom_five + '' +
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
"&did_id=" + did_id + '' +
"&did_extension=" + did_extension + '' +
"&did_pattern=" + did_pattern + '' +
"&did_description=" + did_description + '' +
"&closecallid=" + closecallid + '' +
"&xfercallid=" + xfercallid + '' +
"&agent_log_id=" + agent_log_id + '' +
"&entry_list_id=" + document.vicidial_form.entry_list_id.value + '' +
"&call_id=" + LasTCID + '' +
"&web_vars=" + LIVE_web_vars + '' +
webform_session;
if (custom_field_names.length > 2)
{
var url_custom_field='';
var CFN_array=custom_field_names.split('|');
var CFN_count=CFN_array.length;
var CFN_tick=0;
while (CFN_tick < CFN_count)
{
var CFN_field = CFN_array[CFN_tick];
if (CFN_field.length > 0)
{
var url_custom_field = url_custom_field + "&" + CFN_field + "=--A--" + CFN_field + "--B--";
}
CFN_tick++;
}
if (url_custom_field.length > 10)
{
url_custom_field = '&CF_uses_custom_fields=Y' + url_custom_field;
}
web_form_varsX = web_form_varsX + '' + url_custom_field;
scriptformat='YES';
}
web_form_varsX = web_form_varsX.replace(RGplus, '+');
web_form_varsX = web_form_varsX.replace(RGnl, '+');
web_form_varsX = web_form_varsX.replace(regWF, '');
var regWFAvars = new RegExp("\\?","ig");
if (encoded.match(regWFAvars))
{web_form_varsX = '&' + web_form_varsX}
else
{web_form_varsX = '?' + web_form_varsX}
var TEMPX_VDIC_web_form_address = encoded + "" + web_form_varsX;
var regWFAqavars = new RegExp("\\?&","ig");
var regWFAaavars = new RegExp("&&","ig");
TEMPX_VDIC_web_form_address = TEMPX_VDIC_web_form_address.replace(regWFAqavars, '?');
TEMPX_VDIC_web_form_address = TEMPX_VDIC_web_form_address.replace(regWFAaavars, '&');
encoded = TEMPX_VDIC_web_form_address;
}
if (scriptformat == 'YES')
{
// custom fields populate if lead information is sent with custom field names
if (custom_field_names.length > 2)
{
var CFN_array=custom_field_names.split('|');
var CFV_array=custom_field_values.split('----------');
var CFT_array=custom_field_types.split('|');
var CFN_count=CFN_array.length;
var CFN_tick=0;
var CFN_debug='';
var CF_loaded = document.vicidial_form.FORM_LOADED.value;
// alert(custom_field_names + "\n" + custom_field_values + "\n" + CFN_count + "\n" + CF_loaded);
while (CFN_tick < CFN_count)
{
var CFN_field = CFN_array[CFN_tick];
var RG_CFN_field = new RegExp("--A--" + CFN_field + "--B--","g");
if ( (CFN_field.length > 0) && (encoded.match(RG_CFN_field)) )
{
if (CF_loaded=='1')
{
var CFN_value='';
var field_parsed=0;
if ( (CFT_array[CFN_tick]=='TIME') && (field_parsed < 1) )
{
var CFN_field_hour = 'HOUR_' + CFN_field;
var cIndex_hour = vcFormIFrame.document.form_custom_fields[CFN_field_hour].selectedIndex;
var CFN_value_hour = vcFormIFrame.document.form_custom_fields[CFN_field_hour].options[cIndex_hour].value;
var CFN_field_minute = 'MINUTE_' + CFN_field;
var cIndex_minute = vcFormIFrame.document.form_custom_fields[CFN_field_minute].selectedIndex;
var CFN_value_minute = vcFormIFrame.document.form_custom_fields[CFN_field_minute].options[cIndex_minute].value;
var CFN_value = CFN_value_hour + ':' + CFN_value_minute + ':00'
field_parsed=1;
}
if ( (CFT_array[CFN_tick]=='SELECT') && (field_parsed < 1) )
{
var cIndex = vcFormIFrame.document.form_custom_fields[CFN_field].selectedIndex;
var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].options[cIndex].value;
field_parsed=1;
}
if ( (CFT_array[CFN_tick]=='MULTI') && (field_parsed < 1) )
{
var chosen = '';
var CFN_field = CFN_field + '[]';
for (i=0; i<vcFormIFrame.document.form_custom_fields[CFN_field].options.length; i++)
{
if (vcFormIFrame.document.form_custom_fields[CFN_field].options[i].selected)
{
chosen = chosen + '' + vcFormIFrame.document.form_custom_fields[CFN_field].options[i].value + ',';
}
}
var CFN_value = chosen;
if (CFN_value.length > 0) {CFN_value = CFN_value.slice(0,-1);}
field_parsed=1;
}
if ( ( (CFT_array[CFN_tick]=='RADIO') || (CFT_array[CFN_tick]=='CHECKBOX') ) && (field_parsed < 1) )
{
var chosen = '';
var CFN_field = CFN_field + '[]';
var len = vcFormIFrame.document.form_custom_fields[CFN_field].length;
for (i = 0; i <len; i++)
{
if (vcFormIFrame.document.form_custom_fields[CFN_field][i].checked)
{
chosen = chosen + '' + vcFormIFrame.document.form_custom_fields[CFN_field][i].value + ',';
}
}
var CFN_value = chosen;
if (CFN_value.length > 0) {CFN_value = CFN_value.slice(0,-1);}
field_parsed=1;
}
if (field_parsed < 1)
{
var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].value;
field_parsed=1;
}
}
else
{
var CFN_value = CFV_array[CFN_tick];
}
CFN_value = CFN_value.replace(RGnl,'+');
CFN_value = CFN_value.replace(RGtab,'+');
CFN_value = CFN_value.replace(RGplus,'+');
encoded = encoded.replace(RG_CFN_field, CFN_value);
web_form_varsX = web_form_varsX.replace(RG_CFN_field, CFN_value);
CFN_debug = CFN_debug + '|' + CFN_field + '-' + CFN_value;
}
CFN_tick++;
}
// document.getElementById("debugbottomspan").innerHTML = CFN_debug;
}
if (webformnumber == '1')
{web_form_vars = web_form_varsX;}
if (webformnumber == '2')
{web_form_vars_two = web_form_varsX;}
var SCvendor_lead_code = document.vicidial_form.vendor_lead_code.value;
var SCsource_id = source_id;
var SClist_id = document.vicidial_form.list_id.value;
var SCgmt_offset_now = document.vicidial_form.gmt_offset_now.value;
var SCcalled_since_last_reset = "";
var SCphone_code = document.vicidial_form.phone_code.value;
var SCphone_number = document.vicidial_form.phone_number.value;
var SCtitle = document.vicidial_form.title.value;
var SCfirst_name = document.vicidial_form.first_name.value;
var SCmiddle_initial = document.vicidial_form.middle_initial.value;
var SClast_name = document.vicidial_form.last_name.value;
var SCaddress1 = document.vicidial_form.address1.value;
var SCaddress2 = document.vicidial_form.address2.value;
var SCaddress3 = document.vicidial_form.address3.value;
var SCcity = document.vicidial_form.city.value;
var SCstate = document.vicidial_form.state.value;
var SCprovince = document.vicidial_form.province.value;
var SCpostal_code = document.vicidial_form.postal_code.value;
var SCcountry_code = document.vicidial_form.country_code.value;
var SCgender = document.vicidial_form.gender.value;
var SCdate_of_birth = document.vicidial_form.date_of_birth.value;
var SCalt_phone = document.vicidial_form.alt_phone.value;
var SCemail = document.vicidial_form.email.value;
var SCsecurity_phrase = document.vicidial_form.security_phrase.value;
var SCcomments = document.vicidial_form.comments.value;
var SCfullname = LOGfullname;
var SCfronter = fronter;
var SCuser = user;
var SCpass = pass;
var SClead_id = document.vicidial_form.lead_id.value;
var SCcampaign = campaign;
var SCphone_login = phone_login;
var SCoriginal_phone_login = original_phone_login;
var SCgroup = group;
var SCchannel_group = group;
var SCSQLdate = SQLdate;
var SCepoch = UnixTime;
var SCuniqueid = document.vicidial_form.uniqueid.value;
var SCcustomer_zap_channel = lastcustchannel;
var SCserver_ip = server_ip;
var SCSIPexten = extension;
var SCsession_id = session_id;
var SCdispo = LeaDDispO;
var SCdialed_number = dialed_number;
var SCdialed_label = dialed_label;
var SCrank = document.vicidial_form.rank.value;
var SCowner = document.vicidial_form.owner.value;
var SCcamp_script = campaign_script;
var SCin_script = CalL_ScripT_id;
var SCscript_width = script_width;
var SCscript_height = script_height;
var SCrecording_filename = recording_filename;
var SCrecording_id = recording_id;
var SCuser_custom_one = VU_custom_one;
var SCuser_custom_two = VU_custom_two;
var SCuser_custom_three = VU_custom_three;
var SCuser_custom_four = VU_custom_four;
var SCuser_custom_five = VU_custom_five;
var SCpreset_number_a = CalL_XC_a_NuMber;
var SCpreset_number_b = CalL_XC_b_NuMber;
var SCpreset_number_c = CalL_XC_c_NuMber;
var SCpreset_number_d = CalL_XC_d_NuMber;
var SCpreset_number_e = CalL_XC_e_NuMber;
var SCpreset_dtmf_a = CalL_XC_a_Dtmf;
var SCpreset_dtmf_b = CalL_XC_b_Dtmf;
var SCdid_id = did_id;
var SCdid_extension = did_extension;
var SCdid_pattern = did_pattern;
var SCdid_description = did_description;
var SCclosecallid = closecallid;
var SCxfercallid = xfercallid;
var SCcall_id = LasTCID;
var SCagent_log_id = agent_log_id;
var SCweb_vars = LIVE_web_vars;
if (encoded.match(RGiframe))
{
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
SCsource_id = SCsource_id.replace(RGplus,'+');
SClist_id = SClist_id.replace(RGplus,'+');
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
SCphone_code = SCphone_code.replace(RGplus,'+');
SCphone_number = SCphone_number.replace(RGplus,'+');
SCtitle = SCtitle.replace(RGplus,'+');
SCfirst_name = SCfirst_name.replace(RGplus,'+');
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
SClast_name = SClast_name.replace(RGplus,'+');
SCaddress1 = SCaddress1.replace(RGplus,'+');
SCaddress2 = SCaddress2.replace(RGplus,'+');
SCaddress3 = SCaddress3.replace(RGplus,'+');
SCcity = SCcity.replace(RGplus,'+');
SCstate = SCstate.replace(RGplus,'+');
SCprovince = SCprovince.replace(RGplus,'+');
SCpostal_code = SCpostal_code.replace(RGplus,'+');
SCcountry_code = SCcountry_code.replace(RGplus,'+');
SCgender = SCgender.replace(RGplus,'+');
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
SCalt_phone = SCalt_phone.replace(RGplus,'+');
SCemail = SCemail.replace(RGplus,'+');
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
SCcomments = SCcomments.replace(RGplus,'+');
SCfullname = SCfullname.replace(RGplus,'+');
SCfronter = SCfronter.replace(RGplus,'+');
SCuser = SCuser.replace(RGplus,'+');
SCpass = SCpass.replace(RGplus,'+');
SClead_id = SClead_id.replace(RGplus,'+');
SCcampaign = SCcampaign.replace(RGplus,'+');
SCphone_login = SCphone_login.replace(RGplus,'+');
SCoriginal_phone_login = SCoriginal_phone_login.replace(RGplus,'+');
SCgroup = SCgroup.replace(RGplus,'+');
SCchannel_group = SCchannel_group.replace(RGplus,'+');
SCSQLdate = SCSQLdate.replace(RGplus,'+');
SCuniqueid = SCuniqueid.replace(RGplus,'+');
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
SCserver_ip = SCserver_ip.replace(RGplus,'+');
SCSIPexten = SCSIPexten.replace(RGplus,'+');
SCdispo = SCdispo.replace(RGplus,'+');
SCdialed_number = SCdialed_number.replace(RGplus,'+');
SCdialed_label = SCdialed_label.replace(RGplus,'+');
SCrank = SCrank.replace(RGplus,'+');
SCowner = SCowner.replace(RGplus,'+');
SCcamp_script = SCcamp_script.replace(RGplus,'+');
SCin_script = SCin_script.replace(RGplus,'+');
SCscript_width = SCscript_width.replace(RGplus,'+');
SCscript_height = SCscript_height.replace(RGplus,'+');
SCrecording_filename = SCrecording_filename.replace(RGplus,'+');
SCrecording_id = SCrecording_id.replace(RGplus,'+');
SCuser_custom_one = SCuser_custom_one.replace(RGplus,'+');
SCuser_custom_two = SCuser_custom_two.replace(RGplus,'+');
SCuser_custom_three = SCuser_custom_three.replace(RGplus,'+');
SCuser_custom_four = SCuser_custom_four.replace(RGplus,'+');
SCuser_custom_five = SCuser_custom_five.replace(RGplus,'+');
SCpreset_number_a = SCpreset_number_a.replace(RGplus,'+');
SCpreset_number_b = SCpreset_number_b.replace(RGplus,'+');
SCpreset_number_c = SCpreset_number_c.replace(RGplus,'+');
SCpreset_number_d = SCpreset_number_d.replace(RGplus,'+');
SCpreset_number_e = SCpreset_number_e.replace(RGplus,'+');
SCpreset_dtmf_a = SCpreset_dtmf_a.replace(RGplus,'+');
SCpreset_dtmf_b = SCpreset_dtmf_b.replace(RGplus,'+');
SCdid_id = SCdid_id.replace(RGplus,'+');
SCdid_extension = SCdid_extension.replace(RGplus,'+');
SCdid_pattern = SCdid_pattern.replace(RGplus,'+');
SCdid_description = SCdid_description.replace(RGplus,'+');
SCcall_id = SCcall_id.replace(RGplus,'+');
SCweb_vars = SCweb_vars.replace(RGplus,'+');
}
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
var RGsource_id = new RegExp("--A--source_id--B--","g");
var RGlist_id = new RegExp("--A--list_id--B--","g");
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
var RGphone_code = new RegExp("--A--phone_code--B--","g");
var RGphone_number = new RegExp("--A--phone_number--B--","g");
var RGtitle = new RegExp("--A--title--B--","g");
var RGfirst_name = new RegExp("--A--first_name--B--","g");
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
var RGlast_name = new RegExp("--A--last_name--B--","g");
var RGaddress1 = new RegExp("--A--address1--B--","g");
var RGaddress2 = new RegExp("--A--address2--B--","g");
var RGaddress3 = new RegExp("--A--address3--B--","g");
var RGcity = new RegExp("--A--city--B--","g");
var RGstate = new RegExp("--A--state--B--","g");
var RGprovince = new RegExp("--A--province--B--","g");
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
var RGcountry_code = new RegExp("--A--country_code--B--","g");
var RGgender = new RegExp("--A--gender--B--","g");
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
var RGemail = new RegExp("--A--email--B--","g");
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
var RGcomments = new RegExp("--A--comments--B--","g");
var RGfullname = new RegExp("--A--fullname--B--","g");
var RGfronter = new RegExp("--A--fronter--B--","g");
var RGuser = new RegExp("--A--user--B--","g");
var RGpass = new RegExp("--A--pass--B--","g");
var RGlead_id = new RegExp("--A--lead_id--B--","g");
var RGcampaign = new RegExp("--A--campaign--B--","g");
var RGphone_login = new RegExp("--A--phone_login--B--","g");
var RGoriginal_phone_login = new RegExp("--A--original_phone_login--B--","g");
var RGgroup = new RegExp("--A--group--B--","g");
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
var RGepoch = new RegExp("--A--epoch--B--","g");
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
var RGsession_id = new RegExp("--A--session_id--B--","g");
var RGdispo = new RegExp("--A--dispo--B--","g");
var RGdialed_number = new RegExp("--A--dialed_number--B--","g");
var RGdialed_label = new RegExp("--A--dialed_label--B--","g");
var RGrank = new RegExp("--A--rank--B--","g");
var RGowner = new RegExp("--A--owner--B--","g");
var RGcamp_script = new RegExp("--A--camp_script--B--","g");
var RGin_script = new RegExp("--A--in_script--B--","g");
var RGscript_width = new RegExp("--A--script_width--B--","g");
var RGscript_height = new RegExp("--A--script_height--B--","g");
var RGrecording_filename = new RegExp("--A--recording_filename--B--","g");
var RGrecording_id = new RegExp("--A--recording_id--B--","g");
var RGuser_custom_one = new RegExp("--A--user_custom_one--B--","g");
var RGuser_custom_two = new RegExp("--A--user_custom_two--B--","g");
var RGuser_custom_three = new RegExp("--A--user_custom_three--B--","g");
var RGuser_custom_four = new RegExp("--A--user_custom_four--B--","g");
var RGuser_custom_five = new RegExp("--A--user_custom_five--B--","g");
var RGpreset_number_a = new RegExp("--A--preset_number_a--B--","g");
var RGpreset_number_b = new RegExp("--A--preset_number_b--B--","g");
var RGpreset_number_c = new RegExp("--A--preset_number_c--B--","g");
var RGpreset_number_d = new RegExp("--A--preset_number_d--B--","g");
var RGpreset_number_e = new RegExp("--A--preset_number_e--B--","g");
var RGpreset_dtmf_a = new RegExp("--A--preset_dtmf_a--B--","g");
var RGpreset_dtmf_b = new RegExp("--A--preset_dtmf_b--B--","g");
var RGdid_id = new RegExp("--A--did_id--B--","g");
var RGdid_extension = new RegExp("--A--did_extension--B--","g");
var RGdid_pattern = new RegExp("--A--did_pattern--B--","g");
var RGdid_description = new RegExp("--A--did_description--B--","g");
var RGclosecallid = new RegExp("--A--closecallid--B--","g");
var RGxfercallid = new RegExp("--A--xfercallid--B--","g");
var RGagent_log_id = new RegExp("--A--agent_log_id--B--","g");
var RGcall_id = new RegExp("--A--call_id--B--","g");
var RGweb_vars = new RegExp("--A--web_vars--B--","g");
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
encoded = encoded.replace(RGsource_id, SCsource_id);
encoded = encoded.replace(RGlist_id, SClist_id);
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
encoded = encoded.replace(RGphone_code, SCphone_code);
encoded = encoded.replace(RGphone_number, SCphone_number);
encoded = encoded.replace(RGtitle, SCtitle);
encoded = encoded.replace(RGfirst_name, SCfirst_name);
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
encoded = encoded.replace(RGlast_name, SClast_name);
encoded = encoded.replace(RGaddress1, SCaddress1);
encoded = encoded.replace(RGaddress2, SCaddress2);
encoded = encoded.replace(RGaddress3, SCaddress3);
encoded = encoded.replace(RGcity, SCcity);
encoded = encoded.replace(RGstate, SCstate);
encoded = encoded.replace(RGprovince, SCprovince);
encoded = encoded.replace(RGpostal_code, SCpostal_code);
encoded = encoded.replace(RGcountry_code, SCcountry_code);
encoded = encoded.replace(RGgender, SCgender);
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
encoded = encoded.replace(RGalt_phone, SCalt_phone);
encoded = encoded.replace(RGemail, SCemail);
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
encoded = encoded.replace(RGcomments, SCcomments);
encoded = encoded.replace(RGfullname, SCfullname);
encoded = encoded.replace(RGfronter, SCfronter);
encoded = encoded.replace(RGuser, SCuser);
encoded = encoded.replace(RGpass, SCpass);
encoded = encoded.replace(RGlead_id, SClead_id);
encoded = encoded.replace(RGcampaign, SCcampaign);
encoded = encoded.replace(RGphone_login, SCphone_login);
encoded = encoded.replace(RGoriginal_phone_login, SCoriginal_phone_login);
encoded = encoded.replace(RGgroup, SCgroup);
encoded = encoded.replace(RGchannel_group, SCchannel_group);
encoded = encoded.replace(RGSQLdate, SCSQLdate);
encoded = encoded.replace(RGepoch, SCepoch);
encoded = encoded.replace(RGuniqueid, SCuniqueid);
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
encoded = encoded.replace(RGserver_ip, SCserver_ip);
encoded = encoded.replace(RGSIPexten, SCSIPexten);
encoded = encoded.replace(RGsession_id, SCsession_id);
encoded = encoded.replace(RGdispo, SCdispo);
encoded = encoded.replace(RGdialed_number, SCdialed_number);
encoded = encoded.replace(RGdialed_label, SCdialed_label);
encoded = encoded.replace(RGrank, SCrank);
encoded = encoded.replace(RGowner, SCowner);
encoded = encoded.replace(RGcamp_script, SCcamp_script);
encoded = encoded.replace(RGin_script, SCin_script);
encoded = encoded.replace(RGscript_width, SCscript_width);
encoded = encoded.replace(RGscript_height, SCscript_height);
encoded = encoded.replace(RGrecording_filename, SCrecording_filename);
encoded = encoded.replace(RGrecording_id, SCrecording_id);
encoded = encoded.replace(RGuser_custom_one, SCuser_custom_one);
encoded = encoded.replace(RGuser_custom_two, SCuser_custom_two);
encoded = encoded.replace(RGuser_custom_three, SCuser_custom_three);
encoded = encoded.replace(RGuser_custom_four, SCuser_custom_four);
encoded = encoded.replace(RGuser_custom_five, SCuser_custom_five);
encoded = encoded.replace(RGpreset_number_a, SCpreset_number_a);
encoded = encoded.replace(RGpreset_number_b, SCpreset_number_b);
encoded = encoded.replace(RGpreset_number_c, SCpreset_number_c);
encoded = encoded.replace(RGpreset_number_d, SCpreset_number_d);
encoded = encoded.replace(RGpreset_number_e, SCpreset_number_e);
encoded = encoded.replace(RGpreset_dtmf_a, SCpreset_dtmf_a);
encoded = encoded.replace(RGpreset_dtmf_b, SCpreset_dtmf_b);
encoded = encoded.replace(RGdid_id, SCdid_id);
encoded = encoded.replace(RGdid_extension, SCdid_extension);
encoded = encoded.replace(RGdid_pattern, SCdid_pattern);
encoded = encoded.replace(RGdid_description, SCdid_description);
encoded = encoded.replace(RGclosecallid, SCclosecallid);
encoded = encoded.replace(RGxfercallid, SCxfercallid);
encoded = encoded.replace(RGagent_log_id, SCagent_log_id);
encoded = encoded.replace(RGcall_id, SCcall_id);
encoded = encoded.replace(RGweb_vars, SCweb_vars);
}
decoded=encoded; // simple no ?
decoded = decoded.replace(RGnl, '+');
decoded = decoded.replace(RGplus,'+');
decoded = decoded.replace(RGtab,'+');
// while (i < encoded.length) {
// var ch = encoded.charAt(i);
// if (ch == "%") {
// if (i < (encoded.length-2)
// && HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
// && HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
// decoded += unescape( encoded.substr(i,3) );
// i += 3;
// } else {
// alert( 'Bad escape combo near ...' + encoded.substr(i) );
// decoded += "%[ERR]";
// i++;
// }
// } else {
// decoded += ch;
// i++;
// }
// } // while
// decoded = decoded.replace(RGnl, "<br />");
//
return decoded;
};
// ################################################################################
// Taken form php.net Angelos
function utf8_decode(utftext) {
var string = "";
var i = 0;
var c = c1 = c2 = 0;
while ( i < utftext.length ) {
c = utftext.charCodeAt(i);
if (c < 128) {
string += String.fromCharCode(c);
i++;
}
else if((c > 191) && (c < 224)) {
c2 = utftext.charCodeAt(i+1);
string += String.fromCharCode(((c & 31) << 6) | (c2 & 63));
i += 2;
}
else {
c2 = utftext.charCodeAt(i+1);
c3 = utftext.charCodeAt(i+2);
string += String.fromCharCode(((c & 15) << 12) | ((c2 & 63) << 6) | (c3 & 63));
i += 3;
}
}
return string;
};
// ################################################################################
// phone number format
function phone_number_format(formatphone) {
// customer_local_time, status date display 9999999999
// vdc_header_phone_format
// US_DASH 000-000-0000 - USA dash separated phone number<br />
// US_PARN (000)000-0000 - USA dash separated number with area code in parenthesis<br />
// UK_DASH 00 0000-0000 - UK dash separated phone number with space after city code<br />
// AU_SPAC 000 000 000 - Australia space separated phone number<br />
// IT_DASH 0000-000-000 - Italy dash separated phone number<br />
// FR_SPAC 00 00 00 00 00 - France space separated phone number<br />
var regUS_DASHphone = new RegExp("US_DASH","g");
var regUS_PARNphone = new RegExp("US_PARN","g");
var regUK_DASHphone = new RegExp("UK_DASH","g");
var regAU_SPACphone = new RegExp("AU_SPAC","g");
var regIT_DASHphone = new RegExp("IT_DASH","g");
var regFR_SPACphone = new RegExp("FR_SPAC","g");
var status_display_number = formatphone;
var dispnum = formatphone;
if (disable_alter_custphone == 'HIDE')
{
var status_display_number = 'XXXXXXXXXX';
var dispnum = 'XXXXXXXXXX';
}
if (vdc_header_phone_format.match(regUS_DASHphone))
{
var status_display_number = dispnum.substring(0,3) + '-' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
}
if (vdc_header_phone_format.match(regUS_PARNphone))
{
var status_display_number = '(' + dispnum.substring(0,3) + ')' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
}
if (vdc_header_phone_format.match(regUK_DASHphone))
{
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,6) + '-' + dispnum.substring(6,10);
}
if (vdc_header_phone_format.match(regAU_SPACphone))
{
var status_display_number = dispnum.substring(0,3) + ' ' + dispnum.substring(3,6) + ' ' + dispnum.substring(6,9);
}
if (vdc_header_phone_format.match(regIT_DASHphone))
{
var status_display_number = dispnum.substring(0,4) + '-' + dispnum.substring(4,7) + '-' + dispnum.substring(8,10);
}
if (vdc_header_phone_format.match(regFR_SPACphone))
{
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,4) + ' ' + dispnum.substring(4,6) + ' ' + dispnum.substring(6,8) + ' ' + dispnum.substring(8,10);
}
return status_display_number;
};
// ################################################################################
// RefresH the agents view sidebar or xfer frame
function refresh_agents_view(RAlocation,RAcount)
{
if (RAcount > 0)
{
if (even > 0)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=AGENTSview&format=text&user=" + user + "&pass=" + pass + "&user_group=" + VU_user_group + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&stage=" + agent_status_view_time + "&campaign=" + campaign + "&comments=" + RAlocation;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var newRAlocationHTML = xmlhttp.responseText;
// alert(newRAlocationHTML);
if (RAlocation == 'AgentXferViewSelect')
{
document.getElementById(RAlocation).innerHTML = newRAlocationHTML + "\n<br /><br /><a href=\"#\" onclick=\"AgentsXferSelect('0','AgentXferViewSelect');return false;\">Close Window</a>&nbsp;";
}
else
{
document.getElementById(RAlocation).innerHTML = newRAlocationHTML + "\n";
}
}
}
delete xmlhttp;
}
}
}
}
// ################################################################################
// Grab the call in queue and bring it into the session
function callinqueuegrab(CQauto_call_id)
{
if (CQauto_call_id > 0)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','GRABCL');
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE PAUSED GRAB AUX APPELS EN QUEUE");
}
}
if (move_on == 1)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEgrab&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=" + CQauto_call_id;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var CQgrabresponse = xmlhttp.responseText;
var regCQerror = new RegExp("ERROR","ig");
if (CQgrabresponse.match(regCQerror))
{
alert_box(CQgrabresponse);
}
else
{
AutoDial_ReSume_PauSe("VDADready",'','','NO_STATUS_CHANGE');
AutoDialWaiting=1;
}
}
}
delete xmlhttp;
}
}
}
}
// ################################################################################
// RefresH the calls in queue bottombar
function refresh_calls_in_queue(CQcount)
{
if (CQcount > 0)
{
if (even > 0)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=<?php echo $CQwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('callsinqueuelist').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
}
}
// ################################################################################
// Open or close the callsinqueue view bottombar
function show_calls_in_queue(CQoperation)
{
if (CQoperation=='SHOW')
{
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\">Cacher les appels en attente</a>";
view_calls_in_queue_active=1;
showDiv('callsinqueuedisplay');
}
else
{
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\">Afficher les appels en attente</a>";
view_calls_in_queue_active=0;
hideDiv('callsinqueuedisplay');
}
}
// ################################################################################
// Open or close the agents view sidebar or xfer frame
function AgentsViewOpen(AVlocation,AVoperation)
{
if (AVoperation=='open')
{
if (AVlocation=='AgentViewSpan')
{
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','close');return false;\">Agents Voir -</a>";
agent_status_view_active=1;
}
showDiv(AVlocation);
}
else
{
if (AVlocation=='AgentViewSpan')
{
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','open');return false;\">Agents Voir +</a>";
agent_status_view_active=0;
}
hideDiv(AVlocation);
}
}
// ################################################################################
// Open or close the webphone view sidebar
function webphoneOpen(WVlocation,WVoperation)
{
if (WVoperation=='open')
{
document.getElementById("webphoneLink").innerHTML = " &nbsp; <a href=\"#\" onclick=\"webphoneOpen('webphoneSpan','close');return false;\">WebTéléphone View -</a>";
showDiv(WVlocation);
}
else
{
document.getElementById("webphoneLink").innerHTML = " &nbsp; <a href=\"#\" onclick=\"webphoneOpen('webphoneSpan','open');return false;\">WebTéléphone View +</a>";
hideDiv(WVlocation);
}
}
// ################################################################################
// Populate the number to dial field with the selected user ID
function AgentsXferSelect(AXuser,AXlocation)
{
xfer_select_agents_active=0;
document.getElementById('AgentXferViewSelect').innerHTML = '';
hideDiv('AgentXferViewSpan');
hideDiv(AXlocation);
document.vicidial_form.xfernumber.value = AXuser;
}
// ################################################################################
// OnChange function for transfer group select list
function XferAgentSelectLink()
{
var XfeRSelecT = document.getElementById("XfeRGrouP");
var XScheck = XfeRSelecT.value
if (XScheck.match(/AGENTDIRECT/))
{
showDiv('agentdirectlink');
}
else
{
hideDiv('agentdirectlink');
}
}
// ################################################################################
// function for number to dial for AGENTDIRECT in-group transfers
function XferAgentSelectLaunch()
{
var XfeRSelecT = document.getElementById("XfeRGrouP");
var XScheck = XfeRSelecT.value
if (XScheck.match(/AGENTDIRECT/))
{
showDiv('AgentXferViewSpan');
AgentsViewOpen('AgentXferViewSelect','open');
refresh_agents_view('AgentXferViewSelect',agent_status_view)
xfer_select_agents_active=1;
document.vicidial_form.xfername.value='';
}
}
// ################################################################################
// Call ReQueue call back to AGENTDIRECT queue launch
function call_requeue_launch()
{
document.vicidial_form.xfernumber.value = user;
// Build transfer pull-down list
var loop_ct = 0;
var live_XfeR_HTML = '';
var XfeR_SelecT = '';
while (loop_ct < XFgroupCOUNT)
{
if (VARxfergroups[loop_ct] == 'AGENTDIRECT')
{XfeR_SelecT = 'selected ';}
else {XfeR_SelecT = '';}
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
loop_ct++;
}
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onchange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip,'','NO');
document.vicidial_form.DispoSelection.value = 'RQXFER';
DispoSelect_submit();
AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE",'1','RQUEUE');
// PauseCodeSelect_submit("RQUEUE");
}
// ################################################################################
// View Customer lead information
function VieWLeaDInfO(VLI_lead_id,VLI_cb_id)
{
showDiv('LeaDInfOBox');
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + VLI_lead_id + "&disable_alter_custphone=" + disable_alter_custphone + "&campaign=" + campaign + "&callback_id=" + VLI_cb_id + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('LeaDInfOSpan').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
// ################################################################################
// Rafraichir the call log display
function VieWCalLLoG(logdate,formdate)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE EN PAUSE POUR VOIR VOTRE JOURNAL DES APPELS");
// alert("debug: " + AutoDialWaiting + "|" + VD_live_customer_call + "|" + alt_dial_active + "|" + MD_channel_look + "|" + in_lead_preview_state);
}
}
if (move_on == 1)
{
showDiv('CalLLoGDisplaYBox');
if (formdate=='form')
{logdate = document.vicidial_form.calllogdate.value;}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLLOGview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&date=" + logdate + "&disable_alter_custphone=" + disable_alter_custphone +"&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('CallLogSpan').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
}
// ################################################################################
// Gather and display contacts search data
function ContactSearchSubmit()
{
showDiv('SearcHResultSContactsBox');
document.getElementById('SearcHResultSContactsSpan').innerHTML = "Searching...\n";
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
LSview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=SEARCHCONTACTSRESULTSview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&phone_number=" + document.vicidial_form.contacts_phone_number.value + "&first_name=" + document.vicidial_form.contacts_first_name.value + "&last_name=" + document.vicidial_form.contacts_last_name.value + "&bu_name=" + document.vicidial_form.contacts_bu_name.value + "&department=" + document.vicidial_form.contacts_department.value + "&group_name=" + document.vicidial_form.contacts_group_name.value + "&job_title=" + document.vicidial_form.contacts_job_title.value + "&location=" + document.vicidial_form.contacts_location.value + "&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(LSview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('SearcHResultSContactsSpan').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
// ################################################################################
// Reset contact search form
function ContactSearchReset()
{
document.vicidial_form.contacts_phone_number.value='';
document.vicidial_form.contacts_first_name.value='';
document.vicidial_form.contacts_last_name.value='';
document.vicidial_form.contacts_bu_name.value='';
document.vicidial_form.contacts_department.value='';
document.vicidial_form.contacts_group_name.value='';
document.vicidial_form.contacts_job_title.value='';
document.vicidial_form.contacts_location.value='';
}
// ################################################################################
// Gather and display lead search data
function LeadSearchSubmit()
{
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
alert_box("VOUS DEVEZ ÊTRE EN PAUSE POUR RECHERCHER UN PLOMB");
}
else
{
showDiv('SearcHResultSDisplaYBox');
document.getElementById('SearcHResultSSpan').innerHTML = "Searching...\n";
var phone_search_fields = '';
if (document.vicidial_form.search_main_phone.checked==true)
{phone_search_fields = phone_search_fields + "MAIN_";}
if (document.vicidial_form.search_alt_phone.checked==true)
{phone_search_fields = phone_search_fields + "ALT_";}
if (document.vicidial_form.search_addr3_phone.checked==true)
{phone_search_fields = phone_search_fields + "ADDR3_";}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
LSview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=SEARCHRESULTSview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&phone_number=" + document.vicidial_form.search_phone_number.value + "&lead_id=" + document.vicidial_form.search_lead_id.value + "&vendor_lead_code=" + document.vicidial_form.search_vendor_lead_code.value + "&first_name=" + document.vicidial_form.search_first_name.value + "&last_name=" + document.vicidial_form.search_last_name.value + "&city=" + document.vicidial_form.search_city.value + "&state=" + document.vicidial_form.search_state.value + "&postal_code=" + document.vicidial_form.search_postal_code.value + "&search=" + phone_search_fields + "&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(LSview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('SearcHResultSSpan').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
}
// ################################################################################
// Reset lead search form
function LeadSearchReset()
{
document.vicidial_form.search_phone_number.value='';
document.vicidial_form.search_lead_id.value='';
document.vicidial_form.search_vendor_lead_code.value='';
document.vicidial_form.search_first_name.value='';
document.vicidial_form.search_last_name.value='';
document.vicidial_form.search_city.value='';
document.vicidial_form.search_state.value='';
document.vicidial_form.search_postal_code.value='';
}
// ################################################################################
// Hide manual dial form
function ManualDialHide()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('NeWManuaLDiaLBox');
document.vicidial_form.MDPhonENumbeR.value = '';
document.vicidial_form.MDDiaLOverridE.value = '';
document.vicidial_form.MDLeadID.value = '';
document.vicidial_form.MDType.value = '';
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
}
// ################################################################################
// Rafraichir the lead notes display
function VieWNotesLoG(logframe)
{
showDiv('CalLNotesDisplaYBox');
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&search=logfirst&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById('CallNotesSpan').innerHTML = xmlhttp.responseText + "\n";
}
}
delete xmlhttp;
}
}
// ################################################################################
// Run the logging process for customer 3way hangup
function customer_3way_hangup_process(temp_hungup_time,temp_xfer_call_seconds)
{
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
CTHPview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=customer_3way_hangup_process&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&status=" + temp_hungup_time + "&stage=" + temp_xfer_call_seconds;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(CTHPview_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById("debugbottomspan").innerHTML = "CUSTOMER 3WAY HANGUP " + xmlhttp.responseText;
}
}
delete xmlhttp;
}
}
// ################################################################################
// Rafraichir the FORM content
function FormContentsLoad()
{
var form_list_id = document.vicidial_form.list_id.value;
var form_entry_list_id = document.vicidial_form.entry_list_id.value;
if (form_entry_list_id.length > 2)
{form_list_id = form_entry_list_id}
document.getElementById('vcFormIFrame').src='./vdc_form_display.php?lead_id=' + document.vicidial_form.lead_id.value + '&list_id=' + form_list_id + '&user=' + user + '&pass=' + pass + '&campaign=' + campaign + '&server_ip=' + server_ip + '&session_id=' + '&uniqueid=' + document.vicidial_form.uniqueid.value + '&stage=DISPLAY' + "&campaign=" + campaign + "&phone_login=" + phone_login + "&original_phone_login=" + original_phone_login +"&phone_pass=" + phone_pass + "&fronter=" + fronter + "&closer=" + user + "&group=" + group + "&channel_group=" + group + "&SQLdate=" + SQLdate + "&epoch=" + UnixTime + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&customer_zap_channel=" + lastcustchannel + "&customer_server_ip=" + lastcustserverip +"&server_ip=" + server_ip + "&SIPexten=" + extension + "&session_id=" + session_id + "&phone=" + document.vicidial_form.phone_number.value + "&parked_by=" + document.vicidial_form.lead_id.value +"&dispo=" + LeaDDispO + '' +"&dialed_number=" + dialed_number + '' +"&dialed_label=" + dialed_label + '' +"&camp_script=" + campaign_script + '' +"&in_script=" + CalL_ScripT_id + '' +"&script_width=" + script_width + '' +"&script_height=" + script_height + '' +"&fullname=" + LOGfullname + '' +"&recording_filename=" + recording_filename + '' +"&recording_id=" + recording_id + '' +"&user_custom_one=" + VU_custom_one + '' +"&user_custom_two=" + VU_custom_two + '' +"&user_custom_three=" + VU_custom_three + '' +"&user_custom_four=" + VU_custom_four + '' +"&user_custom_five=" + VU_custom_five + '' +"&preset_number_a=" + CalL_XC_a_NuMber + '' +"&preset_number_b=" + CalL_XC_b_NuMber + '' +"&preset_number_c=" + CalL_XC_c_NuMber + '' +"&preset_number_d=" + CalL_XC_d_NuMber + '' +"&preset_number_e=" + CalL_XC_e_NuMber + '' +"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +"&did_id=" + did_id + '' +"&did_extension=" + did_extension + '' +"&did_pattern=" + did_pattern + '' +"&did_description=" + did_description + '' +"&closecallid=" + closecallid + '' +"&xfercallid=" + xfercallid + '' + "&agent_log_id=" + agent_log_id + "&call_id=" + LasTCID + '' +"&web_vars=" + LIVE_web_vars + '';
form_list_id = '';
form_entry_list_id = '';
}
// ################################################################################
// Move the Dispo frame out of the way and change the link to maximize
function DispoMinimize()
{
showDiv('DispoButtonHideA');
showDiv('DispoButtonHideB');
showDiv('DispoButtonHideC');
document.getElementById("DispoSelectBox").style.top = '340px';
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\"> agrandir </a>";
}
// ################################################################################
// Move the Dispo frame to the top and change the link to minimize
function DispoMaximize()
{
document.getElementById("DispoSelectBox").style.top = '1px';
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> réduire </a>";
hideDiv('DispoButtonHideA');
hideDiv('DispoButtonHideB');
hideDiv('DispoButtonHideC');
}
// ################################################################################
// Visualiser the groups selection span
function OpeNGrouPSelectioN()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("VOUS DEVEZ ÊTRE pause pour changer de groupe");
}
}
if (move_on == 1)
{
if (manager_ingroups_set > 0)
{
alert_box("Gestionnaire" + external_igb_set_name + " a sélectionné votre choix en groupe");
}
else
{
HidEGenDerPulldown();
showDiv('CloserSelectBox')
}
}
}
// ################################################################################
// Visualiser the territories selection span
function OpeNTerritorYSelectioN()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
{
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert_box("YOU MUST BE PAUSED TO CHANGE TERRITORIES");
}
}
if (move_on == 1)
{
showDiv('TerritorySelectBox')
}
}
// ################################################################################
// Hide the CBcommentsBox span upon click
function CBcommentsBoxhide()
{
CBentry_time = '';
CBcallback_time = '';
CBuser = '';
CBcomments = '';
document.getElementById("CBcommentsBoxA").innerHTML = "";
document.getElementById("CBcommentsBoxB").innerHTML = "";
document.getElementById("CBcommentsBoxC").innerHTML = "";
document.getElementById("CBcommentsBoxD").innerHTML = "";
hideDiv('CBcommentsBox');
}
// ################################################################################
// Hide the EAcommentsBox span upon click
function EAcommentsBoxhide(minimizetask)
{
hideDiv('EAcommentsBox');
if (minimizetask=='YES')
{showDiv('EAcommentsMinBox');}
else
{hideDiv('EAcommentsMinBox');}
}
// ################################################################################
// Visualiser the EAcommentsBox span upon click
function EAcommentsBoxshow()
{
showDiv('EAcommentsBox');
hideDiv('EAcommentsMinBox');
}
// ################################################################################
// Populating the date field in the callback frame prior to submission
function CB_date_pick(taskdate)
{
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
}
// ################################################################################
// Submitting the callback date and time to the system
function CallBackDatE_submit()
{
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
if (CallBackDatEForM.length < 2)
{alert_box("Vous devez choisir une date");}
else
{
<?php
if ($useIE > 0)
{
?>
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
// var CallBackTimEHouRIDX = CallBackTimEHouRFORM.value;
var CallBackTimEMinuteSFORM = document.getElementById('CBT_minute');
var CallBackTimEMinuteS = CallBackTimEMinuteSFORM[CallBackTimEMinuteSFORM.selectedIndex].text;
// var CallBackTimEMinuteSIDX = CallBackTimEMinuteSFORM.value;
var CallBackTimEAmpMFORM = document.getElementById('CBT_ampm');
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
CallBackLeadStatut = document.vicidial_form.DispoSelection.value;
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
CallBackTimEHouRFORM.selectedIndex = '0';
CallBackTimEMinuteSFORM.selectedIndex = '0';
CallBackTimEAmpMFORM.selectedIndex = '1';
<?php
}
else
{
?>
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
CallBackLeadStatut = document.vicidial_form.DispoSelection.value;
document.vicidial_form.CBT_hour.value = '01';
document.vicidial_form.CBT_minute.value = '00';
document.vicidial_form.CBT_ampm.value = 'PM';
<?php
}
?>
if (CallBackTimEHouR == '12')
{
if (CallBackTimEAmpM == 'AM')
{
CallBackTimEHouR = '00';
}
}
else
{
if (CallBackTimEAmpM == 'PM')
{
CallBackTimEHouR = CallBackTimEHouR * 1;
CallBackTimEHouR = (CallBackTimEHouR + 12);
}
}
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
if (document.vicidial_form.CallBackOnlyMe.checked==true)
{
CallBackrecipient = 'USERONLY';
}
else
{
CallBackrecipient = 'ANYONE';
}
document.getElementById("CallBackDatEPrinT").innerHTML = "Choisissez une date ci-dessous";
document.vicidial_form.CallBackOnlyMe.checked=false;
if (my_callback_option == 'CHECKED')
{document.vicidial_form.CallBackOnlyMe.checked=true;}
document.vicidial_form.CallBackDatESelectioN.value = '';
document.vicidial_form.CallBackCommenTsField.value = '';
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
document.vicidial_form.DispoSelection.value = 'CBHOLD';
hideDiv('CallBackSelectBox');
DispoSelect_submit();
}
}
// ################################################################################
// Finish the wrapup timer early
function TimerActionRun(taskaction,taskdialalert)
{
var next_action=0;
if (taskaction == 'DiaLAlerT')
{
document.getElementById("TimerContentSpan").innerHTML = "<b>DIAL ALERT:<br /><br />" + taskdialalert.replace("\n","<br />") + "</b>";
showDiv('TimerSpan');
}
else
{
if ( (timer_action_message.length > 0) || (timer_action == 'MESSAGE_ONLY') )
{
document.getElementById("TimerContentSpan").innerHTML = "<b>TIMER NOTIFICATION: " + timer_action_seconds + " secondes<br /><br />" + timer_action_message + "</b>";
showDiv('TimerSpan');
}
if (timer_action == 'WEBFORM')
{
WebFormRefresH('NO','YES');
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (timer_action == 'WEBFORM2')
{
WebFormTwoRefresH('NO','YES');
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
}
if (timer_action == 'D1_DIAL')
{
DtMf_PreSet_a_DiaL();
}
if (timer_action == 'D2_DIAL')
{
DtMf_PreSet_b_DiaL();
}
if (timer_action == 'D3_DIAL')
{
DtMf_PreSet_c_DiaL();
}
if (timer_action == 'D4_DIAL')
{
DtMf_PreSet_d_DiaL();
}
if (timer_action == 'D5_DIAL')
{
DtMf_PreSet_e_DiaL();
}
if (timer_action == 'D1_DIAL_QUIET')
{
DtMf_PreSet_a_DiaL('YES');
}
if (timer_action == 'D2_DIAL_QUIET')
{
DtMf_PreSet_b_DiaL('YES');
}
if (timer_action == 'D3_DIAL_QUIET')
{
DtMf_PreSet_c_DiaL('YES');
}
if (timer_action == 'D4_DIAL_QUIET')
{
DtMf_PreSet_d_DiaL('YES');
}
if (timer_action == 'D5_DIAL_QUIET')
{
DtMf_PreSet_e_DiaL('YES');
}
if ( (timer_action == 'HANGUP') && (VD_live_customer_call==1) )
{
hangup_timer_xfer();
}
if ( (timer_action == 'EXTENSION') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
{
extension_timer_xfer();
}
if ( (timer_action == 'CALLMENU') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
{
callmenu_timer_xfer();
}
if ( (timer_action == 'IN_GROUP') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
{
ingroup_timer_xfer();
}
if (timer_action_destination.length > 0)
{
var regNS = new RegExp("nextstep---","ig");
if (timer_action_destination.match(regNS))
{
next_action=1;
timer_action = 'NONE';
var next_action_array=timer_action_destination.split("nextstep---");
var next_action_details_array=next_action_array[1].split("--");
timer_action = next_action_details_array[0];
timer_action_seconds = parseInt(next_action_details_array[1]);
timer_action_seconds = (timer_action_seconds + VD_live_call_secondS);
timer_action_destination = next_action_details_array[2];
timer_action_message = next_action_details_array[3];
// alert("NEXT: " + timer_action + '|' + timer_action_message + '|' + timer_action_seconds + '|' + timer_action_destination + '|');
}
}
}
if (next_action < 1)
{timer_action = 'NONE';}
}
// ################################################################################
// Finish the wrapup timer early
function WrapupFinish()
{
wrapup_counter=999;
}
// ################################################################################
// GLOBAL FUNCTIONS
function begin_all_refresh()
{
<?php if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
all_refresh();
}
function start_all_refresh()
{
if (VICIDiaL_closer_login_checked==0)
{
hideDiv('NothingBox');
hideDiv('AlertBox');
// hideDiv('NothingBox2');
hideDiv('CBcommentsBox');
hideDiv('EAcommentsBox');
hideDiv('EAcommentsMinBox');
hideDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
hideDiv('MainPanel');
hideDiv('ScriptPanel');
hideDiv('ScriptRefresH');
hideDiv('FormPanel');
hideDiv('FormRefresH');
hideDiv('DispoSelectBox');
hideDiv('LogouTBox');
hideDiv('AgenTDisablEBoX');
hideDiv('SysteMDisablEBoX');
hideDiv('CustomerGoneBox');
hideDiv('NoneInSessionBox');
hideDiv('WrapupBox');
hideDiv('TransferMain');
hideDiv('BienvenueBoxA');
hideDiv('CallBackSelectBox');
hideDiv('DispoButtonHideA');
hideDiv('DispoButtonHideB');
hideDiv('DispoButtonHideC');
hideDiv('CallBacKsLisTBox');
hideDiv('NeWManuaLDiaLBox');
hideDiv('PauseCodeSelectBox');
hideDiv('PresetsSelectBox');
hideDiv('GroupAliasSelectBox');
hideDiv('AgentViewSpan');
hideDiv('AgentXferViewSpan');
hideDiv('TimerSpan');
hideDiv('CalLLoGDisplaYBox');
hideDiv('CalLNotesDisplaYBox');
hideDiv('SearcHForMDisplaYBox');
hideDiv('SearcHResultSDisplaYBox');
hideDiv('SearcHContactsDisplaYBox');
hideDiv('SearcHResultSContactsBox');
hideDiv('LeaDInfOBox');
hideDiv('agentdirectlink');
hideDiv('blind_monitor_notice_span');
hideDiv('post_phone_time_diff_span');
hideDiv('ivrParkControl');
if (is_webphone!='Y')
{hideDiv('webphoneSpan');}
if (view_calls_in_queue_launch != '1')
{hideDiv('callsinqueuedisplay');}
if (agentonly_callbacks != '1')
{hideDiv('CallbacksButtons');}
if (allow_alerts < 1)
{hideDiv('AgentAlertSpan');}
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
if (agentcall_manual != '1')
{hideDiv('ManuaLDiaLButtons');}
if (agent_call_log_view != '1')
{
hideDiv('CallNotesButtons');
hideDiv('CallLogButtons');
}
if (callholdstatus != '1')
{hideDiv('AgentStatutCalls');}
if (agentcallsstatus != '1')
{hideDiv('AgentStatutSpan');}
if ( ( (auto_dial_level > 0) && (dial_method != "INBOUND_MAN") ) || (manual_dial_preview < 1) )
{clearDiv('DiaLLeaDPrevieW');}
if (alt_phone_dialing != 1)
{clearDiv('DiaLDiaLAltPhonE');}
if (volumecontrol_active != '1')
{hideDiv('VolumeControlSpan');}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
if (agent_status_view != '1')
{document.getElementById("AgentViewLink").innerHTML = "";}
if (dispo_check_all_pause == '1')
{document.vicidial_form.DispoSelectStop.checked=true;}
if (agent_xfer_consultative < 1)
{hideDiv('consultative_checkbox');}
if (agent_xfer_dial_override < 1)
{hideDiv('dialoverride_checkbox');}
if (agent_xfer_vm_transfer < 1)
{hideDiv('DialBlindVMail');}
if (agent_xfer_blind_transfer < 1)
{hideDiv('DialBlindTransfer');}
if (agent_xfer_dial_with_customer < 1)
{hideDiv('DialWithCustomer');}
if (agent_xfer_park_customer_dial < 1)
{hideDiv('ParkCustomerDial');}
if (AllowManualQueueCallsChoice == '1')
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\">Manuel de la file est désactivé</a><br />";}
document.vicidial_form.LeadLookuP.checked=true;
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
{
document.getElementById("PauseCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PauseCodeSelectContent_create();return false;\">ÉCRIVEZ Un CODE De PAUSE</a>";
}
if (VICIDiaL_allow_closers < 1)
{
document.getElementById("LocalCloser").style.visibility = 'hidden';
}
document.getElementById("sessionIDspan").innerHTML = session_id;
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
{
document.getElementById("RecorDControl").innerHTML = "<img src=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=\"0\" alt=\"Enregistrer\" />";
}
if (INgroupCOUNT > 0)
{
if (VU_closer_default_blended == 1)
{document.vicidial_form.CloserSelectBlended.checked=true}
CloserSelectContent_create();
showDiv('CloserSelectBox');
var CloserSelecting = 1;
CloserSelectContent_create();
}
else
{
hideDiv('CloserSelectBox');
MainPanelToFront();
var CloserSelecting = 0;
if (dial_method == "INBOUND_MAN")
{
dial_method = "MANUAL";
auto_dial_level=0;
starting_dial_level=0;
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
}
}
if (territoryCOUNT > 0)
{
showDiv('TerritorySelectBox');
var TerritorySelecting = 1;
TerritorySelectContent_create();
}
else
{
hideDiv('TerritorySelectBox');
MainPanelToFront();
var TerritorySelecting = 0;
}
if ( (VtigeRLogiNScripT == 'Y') && (VtigeREnableD > 0) )
{
document.getElementById("ScriptContents").innerHTML = "<iframe src=\"" + VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us\" style=\"background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"popupFrame\" name=\"popupFrame\" width=\"" + script_width + "px\" height=\"" + script_height + "px\"> </iframe> ";
}
if ( (VtigeRLogiNScripT == 'NEW_WINDOW') && (VtigeREnableD > 0) )
{
var VtigeRall = VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us";
VtigeRwin =window.open(VtigeRall, web_form_target,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
VtigeRwin.blur();
}
if ( (crm_popup_login == 'Y') && (crm_login_address.length > 4) )
{
var regWFAcustom = new RegExp("^VAR","ig");
var TEMP_crm_login_address = URLDecode(crm_login_address,'YES');
TEMP_crm_login_address = TEMP_crm_login_address.replace(regWFAcustom, '');
var CRMwin = 'CRMwin';
CRMwin = window.open(TEMP_crm_login_address, CRMwin,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
CRMwin.blur();
}
if (INgroupCOUNT > 0)
{
HidEGenDerPulldown();
}
if (is_webphone=='Y')
{
NoneInSession();
document.getElementById("NoneInSessionLink").innerHTML = "<a href=\"#\" onclick=\"NoneInSessionCalL();return false;\">Call Agent Webphone -></a>";
var WebPhonEtarget = 'webphonewindow';
// WebPhonEwin =window.open(WebPhonEurl, WebPhonEtarget,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=180,height=270');
// WebPhonEwin.blur();
}
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{
showDiv('ivrParkControl');
}
VICIDiaL_closer_login_checked = 1;
}
else
{
var WaitingForNextStep=0;
if ( (CloserSelecting==1) || (TerritorySelecting==1) ) {WaitingForNextStep=1;}
if (open_dispo_screen==1)
{
wrapup_counter=0;
if (wrapup_seconds > 0)
{
showDiv('WrapupBox');
document.getElementById("WrapupTimer").innerHTML = wrapup_seconds;
wrapup_waiting=1;
}
CustomerData_update();
if (hide_gender < 1)
{
document.getElementById("GENDERhideFORie").innerHTML = '';
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size="1" name="gender_list" class="cust_form" id="gender_list"><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
}
showDiv('DispoSelectBox');
DispoSelectContent_create('','ReSET');
WaitingForNextStep=1;
open_dispo_screen=0;
LIVE_default_xfer_group = default_xfer_group;
LIVE_campaign_recording = campaign_recording;
LIVE_campaign_rec_filename = campaign_rec_filename;
if (disable_alter_custphone!='HIDE')
{document.getElementById("DispoSelectPhonE").innerHTML = dialed_number;}
else
{document.getElementById("DispoSelectPhonE").innerHTML = '';}
if (auto_dial_level == 0)
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Call";
}
else
{
reselect_alt_dial = 0;
}
}
// Submit custom form if it is custom_fields_enabled
if (custom_fields_enabled > 0)
{
// alert("IFRAME submitting!");
vcFormIFrame.document.form_custom_fields.submit();
}
}
if (AgentDispoing > 0)
{
WaitingForNextStep=1;
check_for_conf_calls(session_id, '0');
AgentDispoing++;
}
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
if ( (custchannellive < -30) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) ) {CustomerChanneLGone();}
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
if (external_transferconf_count > 0) {external_transferconf_count = (external_transferconf_count - 1);}
if (manual_auto_hotkey == "1")
{
manual_auto_hotkey = 0;
ManualDialNext('','','','','','0');
}
if (manual_auto_hotkey > 1) {manual_auto_hotkey = (manual_auto_hotkey - 1);}
if (WaitingForNextStep==0)
{
if (trigger_ready > 0)
{
trigger_ready=0;
if (auto_resume_precall == 'Y')
{AutoDial_ReSume_PauSe("VDADready");}
}
// check for live channels in conference room and get current datetime
check_for_conf_calls(session_id, '0');
// refresh agent status view
if (agent_status_view_active > 0)
{
refresh_agents_view('AgentViewStatut',agent_status_view);
}
if (view_calls_in_queue_active > 0)
{
refresh_calls_in_queue(view_calls_in_queue);
}
if (xfer_select_agents_active > 0)
{
refresh_agents_view('AgentXferViewSelect',agent_status_view);
}
if (agentonly_callbacks == '1')
{CB_count_check++;}
if (AutoDialWaiting == 1)
{
check_for_auto_incoming();
}
// look for a channel name for the manually dialed call
if (MD_channel_look==1)
{
ManualDialCheckChanneL(XDcheck);
}
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
{
CalLBacKsCounTCheck();
CB_count_check=0;
}
if ( (even > 0) && (agent_display_dialable_leads > 0) )
{
DiaLableLeaDsCounT();
}
if (VD_live_customer_call==1)
{
VD_live_call_secondS++;
document.vicidial_form.SecondS.value = VD_live_call_secondS;
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
}
if (XD_live_customer_call==1)
{
XD_live_call_secondS++;
document.vicidial_form.xferlength.value = XD_live_call_secondS;
}
if (customerparked==1)
{
customerparkedcounter++;
var parked_mm = Math.floor(customerparkedcounter/60); // The minutes
var parked_ss = customerparkedcounter % 60; // The balance of secondes
if (parked_ss < 10)
{parked_ss = "0" + parked_ss;}
var parked_mmss = parked_mm + ":" + parked_ss;
document.getElementById("ParkCounterSpan").innerHTML = "Time On Park: " + parked_mmss;
}
if (customer_3way_hangup_counter_trigger > 0)
{
if (customer_3way_hangup_counter > customer_3way_hangup_seconds)
{
var customer_3way_timer_seconds = (XD_live_call_secondS - customer_3way_hangup_counter);
customer_3way_hangup_process('DURING_CALL',customer_3way_timer_seconds);
customer_3way_hangup_counter=0;
customer_3way_hangup_counter_trigger=0;
if (customer_3way_hangup_action=='DISPO')
{
customer_3way_hangup_dispo_message='Client Hung-up, 3-way appel sest terminé automatiquement';
bothcall_send_hangup();
}
}
else
{
customer_3way_hangup_counter++;
document.getElementById("debugbottomspan").innerHTML = "CUSTOMER 3WAY HANGUP " + customer_3way_hangup_counter;
}
}
if ( (update_fields > 0) && (update_fields_data.length > 2) )
{
UpdateFieldsData();
}
if ( (timer_action != 'NONE') && (timer_action.length > 3) && (timer_action_seconds <= VD_live_call_secondS) && (timer_action_seconds >= 0) )
{
TimerActionRun('','');
}
if (HKdispo_display > 0)
{
if ( (HKdispo_display == 3) && (HKfinish==1) )
{
HKfinish=0;
DispoSelect_submit();
// AutoDialWaiting = 1;
// AutoDial_ReSume_PauSe("VDADready");
}
if (HKdispo_display == 1)
{
if (hot_keys_active==1)
{showDiv('HotKeyEntriesBox');}
hideDiv('HotKeyActionBox');
}
HKdispo_display--;
}
if (all_record == 'YES')
{
if (all_record_count < allcalls_delay)
{all_record_count++;}
else
{
conf_send_recording('MonitorConf',session_id ,'');
all_record = 'NO';
all_record_count=0;
}
}
if (active_display==1)
{
check_s = check_n.toString();
if ( (check_s.match(/00$/)) || (check_n<2) )
{
// check_for_conf_calls();
}
}
if (check_n<2)
{
}
else
{
// check_for_live_calls();
check_s = check_n.toString();
}
if ( (blind_monitoring_now > 0) && ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) )
{
if ( (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') )
{
document.getElementById("blind_monitor_notice_span_contents").innerHTML = blind_monitor_message + "<br />";
showDiv('blind_monitor_notice_span');
}
if (blind_monitoring_now_trigger > 0)
{
if ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='ALERT_NOTICE')|| (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='ALL') )
{
document.getElementById("blind_monitor_alert_span_contents").innerHTML = blind_monitor_message;
showDiv('blind_monitor_alert_span');
}
if ( (blind_monitor_filename.length > 0) && ( (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_AUDIO')|| (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) )
{
basic_originate_call(blind_monitor_filename,'NO','YES',session_id,'YES','','1','0','1');
}
blind_monitoring_now_trigger=0;
}
}
else
{
hideDiv('blind_monitor_notice_span');
document.getElementById("blind_monitor_notice_span_contents").innerHTML = '';
hideDiv('blind_monitor_alert_span');
}
if (wrapup_seconds > 0)
{
document.getElementById("WrapupTimer").innerHTML = (wrapup_seconds - wrapup_counter);
wrapup_counter++;
if ( (wrapup_counter > wrapup_seconds) && (document.getElementById("WrapupBox").style.visibility == 'visible') )
{
wrapup_waiting=0;
hideDiv('WrapupBox');
if (document.vicidial_form.DispoSelectStop.checked==true)
{
if (auto_dial_level != '0')
{
AutoDialWaiting = 0;
// alert('wrapup pause');
AutoDial_ReSume_PauSe("VDADpause");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
VICIDiaL_pause_calling = 1;
if (dispo_check_all_pause != '1')
{
document.vicidial_form.DispoSelectStop.checked=false;
// alert("unchecking PAUSE");
}
}
else
{
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
// alert('wrapup ready');
AutoDial_ReSume_PauSe("VDADready","NEW_ID","WRAPUP");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
}
}
}
}
if (consult_custom_wait > 0)
{
if (consult_custom_wait == '1')
{vcFormIFrame.document.form_custom_fields.submit();}
if (consult_custom_wait >= consult_custom_delay)
{SendManualDial('YES');}
else
{consult_custom_wait++;}
}
}
setTimeout("all_refresh()", refresh_interval);
}
function all_refresh()
{
epoch_sec++;
check_n++;
even++;
if (even > 1)
{even=0;}
var year= t.getYear()
var month= t.getMonth()
month++;
var daym= t.getDate()
var hours = t.getHours();
var min = t.getMinutes();
var sec = t.getSeconds();
var regMSdate = new RegExp("MS_","g");
var regUSdate = new RegExp("US_","g");
var regEUdate = new RegExp("EU_","g");
var regALdate = new RegExp("AL_","g");
var regAMPMdate = new RegExp("AMPM","g");
if (year < 1000) {year+=1900}
if (month< 10) {month= "0" + month}
if (daym< 10) {daym= "0" + daym}
if (hours < 10) {hours = "0" + hours;}
if (min < 10) {min = "0" + min;}
if (sec < 10) {sec = "0" + sec;}
var Tyear = (year-2000);
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
var status_date = '';
var status_time = hours + ":" + min + ":" + sec;
if (vdc_header_date_format.match(regMSdate))
{
status_date = year + "-" + month + "-" + daym;
}
if (vdc_header_date_format.match(regUSdate))
{
status_date = month + "/" + daym + "/" + year;
}
if (vdc_header_date_format.match(regEUdate))
{
status_date = daym + "/" + month + "/" + year;
}
if (vdc_header_date_format.match(regALdate))
{
var statusmon='';
if (month == 1) {statusmon = "JAN";}
if (month == 2) {statusmon = "FEV";}
if (month == 3) {statusmon = "MAR";}
if (month == 4) {statusmon = "AVR";}
if (month == 5) {statusmon = "MAI";}
if (month == 6) {statusmon = "JUN";}
if (month == 7) {statusmon = "JUL";}
if (month == 8) {statusmon = "AOÛ";}
if (month == 9) {statusmon = "SEP";}
if (month == 10) {statusmon = "OCT";}
if (month == 11) {statusmon = "NOV";}
if (month == 12) {statusmon = "DEC";}
status_date = statusmon + " " + daym;
}
if (vdc_header_date_format.match(regAMPMdate))
{
var AMPM = 'AM';
if (hours == 12) {AMPM = 'PM';}
if (hours == 0) {AMPM = 'AM'; hours = '12';}
if (hours > 12) {hours = (hours - 12); AMPM = 'PM';}
status_time = hours + ":" + min + ":" + sec + " " + AMPM;
}
document.getElementById("status").innerHTML = status_date + " " + status_time + display_message;
if (VD_live_customer_call==1)
{
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
var AMPM = 'AM';
var customer_gmt_diff = (customer_gmt - local_gmt);
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
var UnixTimeMSc = (UnixTimec * 1000);
c.setTime(UnixTimeMSc);
var Cyear= c.getYear()
var Cmon= c.getMonth()
Cmon++;
var Cdaym= c.getDate()
var Chours = c.getHours();
var Cmin = c.getMinutes();
var Csec = c.getSeconds();
if (Cyear < 1000) {Cyear+=1900}
if (Cmon < 10) {Cmon= "0" + Cmon}
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
if (Chours < 10) {Chours = "0" + Chours;}
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
if (Cmin < 10) {Cmin = "0" + Cmin;}
if (Csec < 10) {Csec = "0" + Csec;}
var customer_date = '';
var customer_time = Chours + ":" + Cmin + ":" + Csec;
if (vdc_customer_date_format.match(regMSdate))
{
customer_date = Cyear + "-" + Cmon + "-" + Cdaym;
}
if (vdc_customer_date_format.match(regUSdate))
{
customer_date = Cmon + "/" + Cdaym + "/" + Cyear;
}
if (vdc_customer_date_format.match(regEUdate))
{
customer_date = Cdaym + "/" + Cmon + "/" + Cyear;
}
if (vdc_customer_date_format.match(regALdate))
{
var customermon='';
if (Cmon == 1) {customermon = "JAN";}
if (Cmon == 2) {customermon = "FEV";}
if (Cmon == 3) {customermon = "MAR";}
if (Cmon == 4) {customermon = "AVR";}
if (Cmon == 5) {customermon = "MAI";}
if (Cmon == 6) {customermon = "JUN";}
if (Cmon == 7) {customermon = "JUL";}
if (Cmon == 8) {customermon = "AOÛ";}
if (Cmon == 9) {customermon = "SEP";}
if (Cmon == 10) {customermon = "OCT";}
if (Cmon == 11) {customermon = "NOV";}
if (Cmon == 12) {customermon = "DEC";}
customer_date = customermon + " " + Cdaym + " ";
}
if (vdc_customer_date_format.match(regAMPMdate))
{
var AMPM = 'AM';
if (Chours == 12) {AMPM = 'PM';}
if (Chours == 0) {AMPM = 'AM'; Chours = '12';}
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
customer_time = Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
}
var customer_local_time = customer_date + " " + customer_time;
document.getElementById("custdatetime").innerHTML = customer_local_time;
}
start_all_refresh();
if (check_n==2)
{
hideDiv('LoadingBox');
}
}
function pause() // Pauses the refreshing of the lists
{active_display=2; display_message=" - AFFICHAGE EN PAUSE - ";}
function start() // resumes the refreshing of the lists
{active_display=1; display_message='';}
function faster() // lowers by 1000 milliseconds the time until the next refresh
{
if (refresh_interval>1001)
{refresh_interval=(refresh_interval - 1000);}
}
function slower() // raises by 1000 milliseconds the time until the next refresh
{
refresh_interval=(refresh_interval + 1000);
}
// activeext-specific functions
function activeext_force_refresh() // forces immediate refresh of list content
{getactiveext();}
function activeext_order_asc() // changes order of activeext list to ascending
{
activeext_order="asc"; getactiveext();
desc_order_HTML ='<a href="#" onclick="activeext_order_desc();return false;">ORDRE</a>';
document.getElementById("activeext_order").innerHTML = desc_order_HTML;
}
function activeext_order_desc() // changes order of activeext list to descending
{
activeext_order="desc"; getactiveext();
asc_order_HTML ='<a href="#" onclick="activeext_order_asc();return false;">ORDRE</a>';
document.getElementById("activeext_order").innerHTML = asc_order_HTML;
}
// busytrunk-specific functions
function busytrunk_force_refresh() // forces immediate refresh of list content
{getbusytrunk();}
function busytrunk_order_asc() // changes order of busytrunk list to ascending
{
busytrunk_order="asc"; getbusytrunk();
desc_order_HTML ='<a href="#" onclick="busytrunk_order_desc();return false;">ORDRE</a>';
document.getElementById("busytrunk_order").innerHTML = desc_order_HTML;
}
function busytrunk_order_desc() // changes order of busytrunk list to descending
{
busytrunk_order="desc"; getbusytrunk();
asc_order_HTML ='<a href="#" onclick="busytrunk_order_asc();return false;">ORDRE</a>';
document.getElementById("busytrunk_order").innerHTML = asc_order_HTML;
}
function busytrunkhangup_force_refresh() // forces immediate refresh of list content
{busytrunkhangup();}
// busyext-specific functions
function busyext_force_refresh() // forces immediate refresh of list content
{getbusyext();}
function busyext_order_asc() // changes order of busyext list to ascending
{
busyext_order="asc"; getbusyext();
desc_order_HTML ='<a href="#" onclick="busyext_order_desc();return false;">ORDRE</a>';
document.getElementById("busyext_order").innerHTML = desc_order_HTML;
}
function busyext_order_desc() // changes order of busyext list to descending
{
busyext_order="desc"; getbusyext();
asc_order_HTML ='<a href="#" onclick="busyext_order_asc();return false;">ORDRE</a>';
document.getElementById("busyext_order").innerHTML = asc_order_HTML;
}
function busylocalhangup_force_refresh() // forces immediate refresh of list content
{busylocalhangup();}
// functions to hide and show different DIVs
function showDiv(divvar)
{
if (document.getElementById(divvar))
{
divref = document.getElementById(divvar).style;
divref.visibility = 'visible';
}
}
function hideDiv(divvar)
{
if (document.getElementById(divvar))
{
divref = document.getElementById(divvar).style;
divref.visibility = 'hidden';
}
}
function clearDiv(divvar)
{
if (document.getElementById(divvar))
{
document.getElementById(divvar).innerHTML = '';
if (divvar == 'DiaLLeaDPrevieW')
{
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> Prévisualisation<br /></font>";
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
}
if (divvar == 'DiaLDiaLAltPhonE')
{
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> APPEL NUM. 2nd.<br /></font>";
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
}
}
function buildDiv(divvar)
{
if (document.getElementById(divvar))
{
var buildDivHTML = "";
if (divvar == 'DiaLLeaDPrevieW')
{
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> Prévisualisation<br /></font>";
document.getElementById(divvar).innerHTML = buildDivHTML;
if (reselect_preview_dial==1)
{document.vicidial_form.LeadPreview.checked=true}
}
if (divvar == 'DiaLDiaLAltPhonE')
{
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> APPEL NUM. 2nd.<br /></font>";
document.getElementById(divvar).innerHTML = buildDivHTML;
if (reselect_alt_dial==1)
{document.vicidial_form.DiaLAltPhonE.checked=true}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
}
}
}
function conf_channels_detail(divvar)
{
if (divvar == 'SHOW')
{
conf_channels_xtra_display = 1;
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\">Cacher les informations sur la conférence</a>";
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
LMAcount=0;
}
else
{
conf_channels_xtra_display = 0;
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\">Montrez les informations sur la conférence</a><br /><br />&nbsp;";
document.getElementById("outboundcallsspan").innerHTML = '';
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
LMAcount=0;
}
}
function HotKeys(HKstate)
{
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
{
showDiv('HotKeyEntriesBox');
hot_keys_active = 1;
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><img src=\"../agc/images/vdc_XB_hotkeysactive.gif\" border=\"0\" alt=\"RACCOURCIS ACTIFS\" /></a>";
}
else
{
hideDiv('HotKeyEntriesBox');
hot_keys_active = 0;
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><img src=\"../agc/images/vdc_XB_hotkeysactive_OFF.gif\" border=\"0\" alt=\"RACCOURCIS INACTIFS\" /></a>";
}
}
function ShoWTransferMain(showxfervar,showoffvar)
{
if (VU_vicidial_transfers == '1')
{
XferAgentSelectLink();
if (showxfervar == 'ON')
{
var xfer_height = <?php echo $HTheight ?>;
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
var X_xfer_height = xfer_height.toString();
var temp_xfer_height = X_xfer_height + 'px';
document.getElementById("TransferMain").style.top = temp_xfer_height;
HKbutton_allowed = 0;
showDiv('TransferMain');
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES');\"><img src=\"../agc/images/vdc_LB_transferconf.gif\" border=\"0\" alt=\"Transfert - Conférence\" /></a>";
if ( (quick_transfer_button_enabled > 0) && (quick_transfer_button_locked < 1) )
{document.getElementById("QuickXfer").innerHTML = "<img src=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=\"0\" alt=\"Quick Transfer\" />";}
if (custom_3way_button_transfer_enabled > 0)
{document.getElementById("CustomXfer").innerHTML = "<img src=\"../agc/images/vdc_LB_customxfer_OFF.gif\" border=\"0\" alt=\"Transfert sur mesure\" />";}
}
else
{
HKbutton_allowed = 1;
hideDiv('TransferMain');
hideDiv('agentdirectlink');
if (showoffvar == 'YES')
{
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><img src=\"../agc/images/vdc_LB_transferconf.gif\" border=\"0\" alt=\"Transfert - Conférence\" /></a>";
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
{
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
{
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "');return false;\"><img src=\"../agc/images/vdc_LB_quickxfer.gif\" border=\"0\" alt=\"Quick Transfer\" /></a>";
}
if (custom_3way_button_transfer_enabled > 0)
{
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"../agc/images/vdc_LB_customxfer.gif\" border=\"0\" alt=\"Transfert sur mesure\" /></a>";
}
}
}
if (three_way_call_cid == 'AGENT_CHOOSE')
{
if ( (active_group_alias.length < 1) && (LIVE_default_group_alias.length > 1) && (LIVE_caller_id_number.length > 3) )
{
active_group_alias = LIVE_default_group_alias;
cid_choice = LIVE_caller_id_number;
}
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=\"1\" face=\"Arial,Helvetica\">Groupe Alias: " + active_group_alias + "</font>";
document.getElementById("XfeRCID").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('1');\"><font size=\"1\" face=\"Arial,Helvetica\">Cliquez ici pour choisir un groupe Alias</font></a>";
}
else
{
document.getElementById("XfeRCID").innerHTML = "";
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "";
}
}
else
{
if (showxfervar != 'OFF')
{
alert_box('TRANSFERT INTERDIT');
}
}
}
function MainPanelToFront(resumevar)
{
document.getElementById("MainTable").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
var CBMPheight = '<?php echo $CBheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBMPheight;
document.getElementById("CallbacksButtons").style.left = '300px';
hideDiv('ScriptPanel');
hideDiv('ScriptRefresH');
hideDiv('FormPanel');
hideDiv('FormRefresH');
showDiv('MainPanel');
ShoWGenDerPulldown();
if (resumevar != 'NO')
{
if (alt_phone_dialing == 1)
{buildDiv('DiaLDiaLAltPhonE');}
else
{clearDiv('DiaLDiaLAltPhonE');}
if (auto_dial_level == 0)
{
if (auto_dial_alt_dial==1)
{
auto_dial_alt_dial=0;
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
if (manual_dial_preview == 1)
{buildDiv('DiaLLeaDPrevieW');}
}
}
else
{
if (dial_method == "INBOUND_MAN")
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"../agc/images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"../agc/images/vdc_LB_resume.gif\" border=\"0\" alt=\"Résumé\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><img src=\"../agc/images/vdc_LB_dialnextnumber.gif\" border=\"0\" alt=\"Appel Numéro Suivant\" /></a>";
if (manual_dial_preview == 1)
{buildDiv('DiaLLeaDPrevieW');}
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
clearDiv('DiaLLeaDPrevieW');
}
}
}
panel_bgcolor='<?php echo $MAIN_COLOR ?>';
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
}
function ScriptPanelToFront()
{
var CBSPheight = '<?php echo $QLheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBSPheight;
document.getElementById("CallbacksButtons").style.left = '360px';
showDiv('ScriptPanel');
showDiv('ScriptRefresH');
hideDiv('FormPanel');
hideDiv('FormRefresH');
document.getElementById("MainTable").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
panel_bgcolor='<?php echo $SCRIPT_COLOR ?>';
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
HidEGenDerPulldown();
}
function FormPanelToFront()
{
var CBFPheight = '<?php echo $QLheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBFPheight;
document.getElementById("CallbacksButtons").style.left = '360px';
showDiv('FormPanel');
showDiv('FormRefresH');
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
panel_bgcolor='<?php echo $FORM_COLOR ?>';
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
HidEGenDerPulldown();
}
function HidEGenDerPulldown()
{
if (hide_gender < 1)
{
var gIndex = 0;
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
if (genderValue == 'M') {var gIndex = 1;}
if (genderValue == 'F') {var gIndex = 2;}
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size="1" name="gender_list" class="cust_form" id="gender_list"><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
document.getElementById("GENDERhideFORie").innerHTML = '';
document.getElementById("gender_list").selectedIndex = gIndex;
}
}
function ShoWGenDerPulldown()
{
if (hide_gender < 1)
{
var gIndex = 0;
var genderIndex = document.getElementById("gender_list").selectedIndex;
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
if (genderValue == 'M') {var gIndex = 1;}
if (genderValue == 'F') {var gIndex = 2;}
document.getElementById("GENDERhideFORie").innerHTML = '<select size="1" name="gender_list" class="cust_form" id="gender_list"><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
document.getElementById("GENDERhideFORieALT").innerHTML = '';
document.getElementById("gender_list").selectedIndex = gIndex;
}
}
</script>
<style type="text/css">
<!--
div.scroll_calllog {height: <?php echo $CQheight ?>px; width: <?php echo $MNwidth ?>px; overflow: scroll;}
div.scroll_callback {height: 300px; width: <?php echo $MNwidth ?>px; overflow: scroll;}
div.scroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: #FFF5EC; overflow: auto; font-size: 12px; font-family: sans-serif;}
div.noscroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: #FFF5EC; overflow: hidden; font-size: 12px; font-family: sans-serif;}
-->
</style>
<?php
echo "</head>\n";
$zi=2;
?>
<body onload="begin_all_refresh();" onunload="BrowserCloseLogout();">
<form name=vicidial_form id=vicidial_form onsubmit="return false;">
<span style="position:absolute;left:0px;top:0px;z-index:300;" id="LoadingBox">
<table border="0" bgcolor="white" width="<?php echo $JS_browser_width ?>px" height="<?php echo $JS_browser_height ?>px"><tr><td align="left" valign="top">
<br />
<br />
<br />
<br />
<br />
<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <img src="../agc/images/loading.gif" height="90px" width="545px" alt="Loading" />
<br />
<br />
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="Header">
<table border="0" cellpadding="0" cellspacing="0" bgcolor="white" width="<?php echo $MNwidth ?>px" marginwidth="0" marginheight="0" leftmargin="0" topmargin="0" valign="top" align="left">
<tr valign="top" align="left"><td colspan="3" valign="top" align="left">
<input type="hidden" name="extension" id="extension" />
<input type="hidden" name="custom_field_values" id="custom_field_values" value="" />
<input type="hidden" name="FORM_LOADED" id="FORM_LOADED" value="0" />
<font class="queue_text">
<a href="#" onclick="start_all_refresh();"><font class="queue_text">Utilisateur </font></a>
<?php
echo ": $VD_login sur Téléphone: $SIP_user";
if ($on_hook_agent == 'Y')
{echo "(<a href=\"#\" onclick=\"NoneInSessionCalL();return false;\">ring</a>)";}
echo "&nbsp; Campagne:: $VD_campaign&nbsp; \n";
?>
&nbsp; &nbsp; <span id="agentchannelSPAN"></span></font>
</td><td colspan="3" valign="top" align="right"><font class="body_text">
<?php if ($territoryCT > 0) {echo "<a href=\"#\" onclick=\"OpeNTerritorYSelectioN();return false;\">TERRITORIES</a> &nbsp; &nbsp; \n";} ?>
<?php if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">GROUPS</a> &nbsp; &nbsp; \n";} ?>
<?php echo "<a href=\"#\" onclick=\"NormalLogout();return false;\">DÉCONNEXION</a>\n"; ?>
</font></td></tr>
</table>
</span>
<span style="position:absolute;left:0px;top:13px;z-index:<?php $zi++; echo $zi ?>;" id="Tabs">
<table border="0" bgcolor="#FFFFFF" width="<?php echo $MNwidth ?>px" height="30px">
<tr valign="top" align="left">
<td align="left" width="115px"><a href="#" onclick="MainPanelToFront('NO');"><img src="../agc/images/vdc_tab_vicidial.gif" alt="MAIN" width="115px" height="30px" border="0" /></a></td>
<td align="left" width="90px"><a href="#" onclick="ScriptPanelToFront();"><img src="../agc/images/vdc_tab_script.gif" alt="SCRIPT" width="90px" height="30px" border="0" /></a></td>
<?php if ($custom_fields_enabled > 0)
{echo "<td align=\"left\" width=\"67px\"><a href=\"#\" onclick=\"FormPanelToFront();\"><img src=\"../agc/images/vdc_tab_form.gif\" alt=\"FORM\" width=\"67px\" height=\"30px\" border=\"0\" /></a></td>\n";}
?>
<td width="<?php echo $HSwidth ?>px" valign="middle" align="center"><font class="body_text">&nbsp; <span id="status">LIVE</span>&nbsp; &nbsp;session ID: <span id="sessionIDspan"></span>&nbsp; &nbsp;<span id="AgentStatutCalls"></span></font></td>
<td width="109px"><img src="../agc/images/agc_live_call_OFF.gif" name="livecall" alt="Appel en cours" width="109px" height="30px" border="0" /></td>
</tr>
</table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="BienvenueBoxA">
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $HKwidth ?>px"><tr><td align="center"><br /><span id="BienvenueBoxAt">Agent Screen</span></td></tr></table>
</span>
<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
<span style="position:absolute;left:0px;top:46px;z-index:<?php $zi++; echo $zi ?>;" id="MainPanel">
<table border="0" bgcolor="<?php echo $MAIN_COLOR ?>" width="<?php echo $MNwidth ?>px" id="MainTable">
<tr><td colspan="3">
<?php
if ($webphone_location == 'bar')
{
echo "<img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";
}
?>
<span id="post_phone_time_diff_span"><b><font color="red"><span id="post_phone_time_diff_span_contents"></span></font></b></span>
<font class="body_text"> STATUT: <span id="MainStatuSSpan"></span></font></td></tr>
<tr><td colspan="3"><span id="busycallsdebug"></span></td></tr>
<tr><td width="150px" align="left" valign="top">
<font class="body_text"><center>
<span style="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','','0');"><img src="../agc/images/vdc_LB_dialnextnumber_OFF.gif" border="0" alt="Appel Numéro Suivant" /></a></span><br />
<span id="ManualQueueNotice"></span>
<span id="ManualQueueChoice"></span>
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type="checkbox" name="LeadPreview" size="1" value="0" /> Prévisualisation<br /></font></span>
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type="checkbox" name="DiaLAltPhonE" size="1" value="0" /> APPEL NUM. 2nd.<br /></font></span>
<!--
<?php
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
{echo "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> Prévisualisation<br /></font>";}
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
{echo "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> APPEL NUM. 2nd.<br /></font>";}
?> -->
ENREGISTREMENT:<br />
</center>
<font class="body_tiny"><span id="RecorDingFilename"></span></font><br />
IDENTIFIANT: <font class="body_small"><span id="RecorDID"></span></font><br />
<center>
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','');return false;\">Enregistrement</a> -->
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf',session_id,'');return false;"><img src="../agc/images/vdc_LB_startrecording.gif" border="0" alt="Enregistrer" /></a></span><br />
<span id="SpacerSpanA"><img src="../agc/images/blank.gif" width="145px" height="16px" border="0" /></span><br />
<span style="background-color: #FFFFFF" id="WebFormSpan"><img src="../agc/images/vdc_LB_webform_OFF.gif" border="0" alt="Formulaire Web" /></span><br />
<?php
if ($enable_second_webform > 0)
{echo "<span style=\"background-color: #FFFFFF\" id=\"WebFormSpanTwo\"><img src=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=\"0\" alt=\"Formulaire Web 2\" /></span><br />\n";}
?>
<font class="body_small_bold"><span id="ParkCounterSpan"> &nbsp; </span></font><br />
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkControl"><img src="../agc/images/vdc_LB_parkcall_OFF.gif" border="0" alt="Mettre en Attente" /></span><br />
<?php
if ( ($ivr_park_call=='ENABLED') or ($ivr_park_call=='ENABLED_MISE EN ATT_ONLY') )
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"ivrParkControl\"><img src=\"../agc/images/vdc_LB_ivrparkcall_OFF.gif\" border=\"0\" alt=\"IVR Mettre en Attente\" /></span><br />\n";}
else
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"ivrParkControl\"></span>\n";}
?>
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="XferControl"><img src="../agc/images/vdc_LB_transferconf_OFF.gif" border="0" alt="Transfert - Conférence" /></span><br />
<?php
if ($quick_transfer_button_enabled > 0)
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"QuickXfer\"><img src=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=\"0\" alt=\"Quick Transfer\" /></span><br />\n";}
if ($custom_3way_button_transfer_enabled > 0)
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"CustomXfer\"><img src=\"../agc/images/vdc_LB_customxfer_OFF.gif\" border=\"0\" alt=\"Transfert sur mesure\" /></span><br />\n";}
?>
<span id="ReQueueCall"></span>
<?php
if ($call_requeue_button > 0)
{echo "<br />\n";}
?>
<span id="SpacerSpanC"><img src="../agc/images/blank.gif" width="145px" height="16px" border="0" /></span><br />
<span style="background-color: #FFCCFF" id="HangupControl"><img src="../agc/images/vdc_LB_hangupcustomer_OFF.gif" border="0" alt="Raccrocher" /></span><br />
<span id="SpacerSpanD"><img src="../agc/images/blank.gif" width="145px" height="16px" border="0" /></span><br />
<div class="text_input" id="SendDTMFdiv"><span style="background-color: <?php echo $MAIN_COLOR ?>" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id);return false;"><img src="../agc/images/vdc_LB_senddtmf.gif" border="0" alt="Envoyez DTMF" align="bottom" /></a> <input type="text" size="5" name="conf_dtmf" class="cust_form" value="" maxlength="50" /></div></span><br />
</center>
</font>
</td>
<td width="<?php echo $SDwidth ?>px" align="left" valign="top">
<input type="hidden" name="lead_id" id="lead_id" value="" />
<input type="hidden" name="list_id" id="list_id" value="" />
<input type="hidden" name="entry_list_id" id="entry_list_id" value="" />
<input type="hidden" name="called_count" id="called_count" value="" />
<input type="hidden" name="rank" id="rank" value="" />
<input type="hidden" name="owner" id="owner" value="" />
<input type="hidden" name="gmt_offset_now" id="gmt_offset_now" value="" />
<input type="hidden" name="gender" id="gender" value="" />
<input type="hidden" name="date_of_birth" id="date_of_birth" value="" />
<input type="hidden" name="country_code" id="country_code" value="" />
<input type="hidden" name="uniqueid" id="uniqueid" value="" />
<input type="hidden" name="callserverip" id="callserverip" value="" />
<input type="hidden" name="SecondS" id="SecondS" value="" />
<span class="text_input" id="MainPanelCustInfo">
<table><tr>
<td align="right"></td>
<td align="left"><font class="body_text">&nbsp; temps à la clientèle: <span name="custdatetime" id="custdatetime" class="log_title"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span> &nbsp; &nbsp; Canal: <span name="callchannel" id="callchannel" class="cust_form"> </span></font></td>
</tr><tr>
<td colspan="2" align="center"> Informations Client: <span id="CusTInfOSpaN"></span> &nbsp; &nbsp; &nbsp; &nbsp;
<?php
if ($agent_lead_search == 'ENABLED')
{echo "<font class=\"body_text\"><a href=\"#\" onclick=\"OpeNSearcHForMDisplaYBox();return false;\">LEAD RECHERCHE</a></font>";}
?>
</td>
</tr><tr>
<td align="left" colspan="2">
<table width="550px"><tr>
<td align="right"><font class="body_text">
<?php
if ($label_title == '---HIDE---')
{echo "</td><td align=\"left\" colspan=\"5\"><input type=\"hidden\" name=\"title\" id=\"title\" value=\"\" />";}
else
{echo "$label_title: </td><td align=\"left\" colspan=\"5\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"title\" id=\"title\" maxlength=\"4\" class=\"cust_form\" value=\"\" />";}
if ($label_first_name == '---HIDE---')
{echo "&nbsp; <input type=\"hidden\" name=\"first_name\" id=\"first_name\" value=\"\" />";}
else
{echo "&nbsp; $label_first_name: <input type=\"text\" size=\"17\" name=\"first_name\" id=\"first_name\" maxlength=\"30\" class=\"cust_form\" value=\"\" />";}
if ($label_middle_initial == '---HIDE---')
{echo "&nbsp; <input type=\"hidden\" name=\"middle_initial\" id=\"middle_initial\" value=\"\" />";}
else
{echo "&nbsp; $label_middle_initial: <input type=\"text\" size=\"1\" name=\"middle_initial\" id=\"middle_initial\" maxlength=\"1\" class=\"cust_form\" value=\"\" />";}
if ($label_last_name == '---HIDE---')
{echo "&nbsp; <input type=\"hidden\" name=\"last_name\" id=\"last_name\" value=\"\" />";}
else
{echo "&nbsp; $label_last_name: <input type=\"text\" size=\"23\" name=\"last_name\" id=\"last_name\" maxlength=\"30\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_address1 == '---HIDE---')
{echo " </td><td align=\"left\" colspan=\"5\"><input type=\"hidden\" name=\"address1\" id=\"address1\" value=\"\" />";}
else
{echo "$label_address1: </td><td align=\"left\" colspan=5><font class=\"body_text\"><input type=\"text\" size=\"85\" name=\"address1\" id=\"address1\" maxlength=\"100\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_address2 == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"address2\" id=\"address2\" value=\"\" />";}
else
{echo "$label_address2: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"address2\" id=\"address2\" maxlength=\"100\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_address3 == '---HIDE---')
{echo " </td><td align=\"left\" colspan=\"3\"><input type=\"hidden\" name=\"address3\" id=\"address3\" value=\"\" />";}
else
{echo "$label_address3: </td><td align=\"left\" colspan=\"3\"><font class=\"body_text\"><input type=\"text\" size=\"45\" name=\"address3\" id=\"address3\" maxlength=\"100\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_city == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"city\" id=\"city\" value=\"\" />";}
else
{echo "$label_city: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"city\" id=\"city\" maxlength=\"50\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_state == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"state\" id=\"state\" value=\"\" />";}
else
{echo "$label_state: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"state\" id=\"state\" maxlength=\"2\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_postal_code == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"postal_code\" id=\"postal_code\" value=\"\" />";}
else
{echo "$label_postal_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"14\" name=\"postal_code\" id=\"postal_code\" maxlength=\"10\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_province == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"province\" id=\"province\" value=\"\" />";}
else
{echo "$label_province: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"province\" id=\"province\" maxlength=\"50\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_vendor_lead_code == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"vendor_lead_code\" id=\"vendor_lead_code\" value=\"\" />";}
else
{echo "$label_vendor_lead_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"15\" name=\"vendor_lead_code\" id=\"vendor_lead_code\" maxlength=\"20\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_gender == '---HIDE---')
{
echo "</td><td align=\"left\"><font class=\"body_text\"><span id=\"GENDERhideFORie\"><input type=\"hidden\" name=\"gender_list\" id=\"gender_list\" value=\"\" /></span>";
}
else
{
echo "$label_gender: </td><td align=\"left\"><font class=\"body_text\"><span id=\"GENDERhideFORie\"><select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\">U - Undefined</option><option value=\"M\">M - Male</option><option value=\"F\">F - Female</option></select></span>";
}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_phone_number == '---HIDE---')
{
echo " </td><td align=\"left\"><input type=\"hidden\" name=\"phone_number\" id=\"phone_number\" value=\"\" />";
echo "<font class=\"body_text\"><span id=\"phone_numberDISP\"> &nbsp; </span></font>";
}
else
{
echo "$label_phone_number: </td><td align=\"left\"><font class=\"body_text\">";
if ( (ereg('Y',$disable_alter_custphone)) or (ereg('HIDE',$disable_alter_custphone)) )
{
echo "<font class=\"body_text\"><span id=\"phone_numberDISP\"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span></font>";
echo "<input type=\"hidden\" name=\"phone_number\" id=\"phone_number\" value=\"\" />";
}
else
{
echo "<input type=\"text\" size=\"20\" name=\"phone_number\" id=\"phone_number\" maxlength=\"16\" class=\"cust_form\" value=\"\" />";
}
}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_phone_code == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"phone_code\" id=\"phone_code\" value=\"\" />";}
else
{echo "$label_phone_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"phone_code\" id=\"phone_code\" maxlength=\"10\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_alt_phone == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"alt_phone\" id=\"alt_phone\" value=\"\" />";}
else
{echo "$label_alt_phone: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"14\" name=\"alt_phone\" id=\"alt_phone\" maxlength=\"16\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_security_phrase == '---HIDE---')
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"security_phrase\" id=\"security_phrase\" value=\"\" />";}
else
{echo "$label_security_phrase: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"security_phrase\" id=\"security_phrase\" maxlength=\"100\" class=\"cust_form\" value=\"\" />";}
echo "</td><td align=\"right\"><font class=\"body_text\">";
if ($label_email == '---HIDE---')
{echo " </td><td align=\"left\" colspan=\"3\"><input type=\"hidden\" name=\"email\" id=\"email\" value=\"\" />";}
else
{echo "$label_email: </td><td align=\"left\" colspan=\"3\"><font class=\"body_text\"><input type=\"text\" size=\"45\" name=\"email\" id=\"email\" maxlength=\"70\" class=\"cust_form\" value=\"\" />";}
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
if ($label_comments == '---HIDE---')
{
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"comments\" id=\"comments\" value=\"\" />\n";
}
else
{
echo "$label_comments: </td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
if ( ($multi_line_comments) )
{echo "<textarea name=\"comments\" id=\"comments\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
else
{echo "<input type=\"text\" size=\"65\" name=\"comments\" id=\"comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
}
echo "</font></td></tr><tr><td align=\"right\"><font class=\"body_text\">\n";
if ($per_call_notes == 'ENABLED')
{
echo "Notes d'appel: ";
if ($agent_call_log_view == '1')
{echo "<br /><span id=\"CallNotesButtons\"><a href=\"#\" onclick=\"VieWNotesLoG();return false;\">visualiser les notes</a></span> ";}
echo "</td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
echo "<textarea name=\"call_notes\" id=\"call_notes\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";
}
else
{
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"call_notes\" id=\"call_notes\" value=\"\" /><span id=\"CallNotesButtons\"></span>\n";
}
?>
</font>
</td>
</tr></table></td>
</tr></table>
</span>
</font>
</td>
<td width="1" align="center">
</td>
</tr>
<tr><td align="left" colspan="3" height="<?php echo $BPheight ?>px">
&nbsp;</td></tr>
<tr><td align="left" colspan="3">
&nbsp;</td></tr>
</table>
</td></tr>
</table>
</span>
<!-- END ********* Here is the main VICIDIAL display panel -->
<span style="position:absolute;left:0px;top:<?php echo $DBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="debugbottomspan"></span>
<span style="position:absolute;left:300px;top:<?php echo $MBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ManuaLDiaLButtons"><font class="body_text">
<span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO');return false;">APPEL MANUEL</a></span> &nbsp; &nbsp; &nbsp; <a href="#" onclick="NeWManuaLDiaLCalL('FAST');return false;">CADRAN RAPIDE</a><br />
</font></span>
<span style="position:absolute;left:500px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="PauseCodeButtons"><font class="body_text">
<span id="PauseCodeLinkSpan"></span> <br />
</font></span>
<span style="position:absolute;left:500px;top:<?php echo $MBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CallLogButtons"><font class="body_text">
<span id="CallLogLinkSpan"><a href="#" onclick="VieWCalLLoG();return false;">VOIR JOURNAL DES APPELS</a></span> <br />
</font></span>
<span style="position:absolute;left:0px;top:<?php echo $PBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="MaiNfooterspan">
<span id="blind_monitor_notice_span"><b><font color="red"> &nbsp; &nbsp; <span id="blind_monitor_notice_span_contents"></span></font></b></span>
<table bgcolor="<?php echo $MAIN_COLOR ?>" id="MaiNfooter" width="<?php echo $MNwidth ?>px"><tr height="32px"><td height="32px"><font face="Arial,Helvetica" size="1">VERSION: <?php echo $version ?> &nbsp; BUILD: <?php echo $build ?> &nbsp; &nbsp; Serveur: <?php echo $server_ip ?> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</font><br />
<font class="body_small">
<span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');">Montrez les informations sur la conférence</a>
<br /><br />&nbsp;</span></font></td><td align="right" height="32px">
</td></tr>
<tr><td colspan="3"><span id="outboundcallsspan"></span></td></tr>
<tr><td colspan="3"><font class="body_small"><span id="AgentAlertSpan">
<?php
if ( (ereg('ON',$VU_alert_enabled)) and ($AgentAlert_allowed > 0) )
{echo "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";}
else
{echo "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";}
?>
</span></font></td></tr>
<tr><td colspan="3">
<font class="body_small">
</font>
</td></tr></table>
</span>
<?php if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?>
<span style="position:absolute;left:<?php echo $HKwidth ?>px;top:<?php echo $HKheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><img src="../agc/images/vdc_XB_hotkeysactive_OFF.gif" border="0" alt="RACCOURCIS INACTIFS" /></a></span>
<?php } ?>
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SCheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="SecondSspan"><font class="body_text"> secondes:
<span id="SecondSDISP"> &nbsp; &nbsp; </span></font>
</font></span>
<span style="position:absolute;left:5px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="VolumeControlSpan"><span id="VolumeUpSpan"><img src="../agc/images/vdc_volume_up_off.gif" border="0" /></span><br /><span id="VolumeDownSpan"><img src="../agc/images/vdc_volume_down_off.gif" border="0" /></span>
</font></span>
<span style="position:absolute;left:35px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentStatutSpan"><font class="body_text">
Votre Statut: <span id="AgentStatutStatut"></span> <br />Calls Dialing: <span id="AgentStatutDiaLs"></span>
</font></span>
<span style="position:absolute;left:<?php echo $PDwidth ?>px;top:<?php echo $AMheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
<?php
if ($PreseT_DiaL_LinKs)
{
echo "<a href=\"#\" onclick=\"DtMf_PreSet_a_DiaL();return false;\"><font class=\"body_tiny\">D1 - COMPOSER</font></a>\n";
echo " &nbsp; \n";
echo "<a href=\"#\" onclick=\"DtMf_PreSet_b_DiaL();return false;\"><font class=\"body_tiny\">D2 - COMPOSER</font></a>\n";
}
else {echo "<br />\n";}
?>
<br /><br /> &nbsp; <br />
</font></span>
<span style="position:absolute;left:0px;top:<?php echo $CQheight ?>px;width:<?php echo $MNwidth ?>px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="callsinqueuedisplay"><table cellpadding="0" cellspacing="0" border="0"><tr><td width="5px" rowspan="2">&nbsp;</td><td align="center"><font class="body_text">Appels en attente: &nbsp; </font></td></tr><tr><td align="center"><span id="callsinqueuelist">&nbsp;</span></td></tr></table></span>
<font class="body_small"><span style="position:absolute;left:<?php echo $CLwidth ?>px;top:<?php echo $QLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="callsinqueuelink">
<?php
if ($view_calls_in_queue > 0)
{
if ($view_calls_in_queue_launch > 0)
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\">Cacher les appels en attente</a>\n";}
else
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\">Afficher les appels en attente</a>\n";}
}
?>
</span></font>
<span style="position:absolute;left:300px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CallbacksButtons"><font class="body_text">
<span id="CBstatusSpan">X RAPPELS EN COURS</span> <br />
</font></span>
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:<?php echo $AVTheight ?>px;height:500px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentViewSpan"><table cellpadding="0" cellspacing="0" border="0"><tr><td width="5px" rowspan="2">&nbsp;</td><td align="center"><font class="body_text">
Autres agents Etat: &nbsp; </font></td></tr><tr><td align="center"><span id="AgentViewStatut">&nbsp;</span></td></tr></table></span>
<?php
$zi++;
if ($webphone_location == 'bar')
{
echo "<span style=\"position:absolute;left:0px;top:46px;height:".$webphone_height."px;width=".$webphone_width."px;overflow:hidden;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><span id=\"webphonecontent\" style=\"overflow:hidden;\">$webphone_content</span></span>\n";
}
else
{
echo "<span style=\"position:absolute;left:" . $SBwidth . "px;top:15px;height:500px;overflow:scroll;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><table cellpadding=\"$webphone_pad\" cellspacing=\"0\" border=\"0\"><tr><td width=\"5px\" rowspan=\"2\">&nbsp;</td><td align=\"center\"><font class=\"body_text\">
Web Téléphone: &nbsp; </font></td></tr><tr><td align=\"center\"><span id=\"webphonecontent\">$webphone_content</span></td></tr></table></span>\n";
}
?>
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentViewLinkSpan"><table cellpadding="0" cellspacing="0" border="0" width="91px"><tr><td align="right"><font class="body_small"><span id="AgentViewLink"><a href="#" onclick="AgentsViewOpen('AgentViewSpan','open');return false;">Agents Voir +</a></span></font></td></tr></table></span>
<?php
if ($is_webphone=='Y')
{
?>
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="webphoneLinkSpan"><table cellpadding="0" cellspacing="0" border="0" width="120px"><tr><td align="right"><font class="body_small"><span id="webphoneLink"> &nbsp; <a href="#" onclick="webphoneOpen('webphoneSpan','close');return false;">WebTéléphone View -</a></span></font></td></tr></table></span>
<?php
}
?>
<font class="body_small"><span style="position:absolute;left:200px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="dialableleadsspan">
<?php
if ($agent_display_dialable_leads > 0)
{
echo "Leads composable:<br /> &nbsp;\n";
}
?>
</span></font>
<span style="position:absolute;left:<?php echo $MUwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentMuteSpan"></span>
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptPanel">
<?php
if ($webphone_location == 'bar')
{echo "<img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="ScriptContents">AGENT SCRIPT</div></font></td></tr></table>
</span>
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptRefresH">
<a href="#" onclick="RefresHScript()"><font class="body_small">refresh</font></a>
</span>
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormPanel">
<?php
if ($webphone_location == 'bar')
{echo "<img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="FormContents"><iframe src="./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="vcFormIFrame" name="vcFormIFrame" width="<?php echo $SDwidth ?>px" height="<?php echo $SSheight ?>px" STYLE="z-index:18"> </iframe></div></font></td></tr></table>
</span>
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormRefresH">
<a href="#" onclick="FormContentsLoad()"><font class="body_small">refresh</font></a>
</span>
<span style="position:absolute;left:157px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="TransferMain">
<table bgcolor="#CCCCFF" width="<?php echo $SDwidth ?>px">
<tr valign="top">
<td align="left" height="30px">
<span class="text_input" id="TransferMaindiv">
<font class="body_text">
<img src="../agc/images/vdc_XB_header.gif" border="0" alt="Transfert - Conférence" style="vertical-align:middle" /> &nbsp; &nbsp; &nbsp; &nbsp; <span id="XfeRDiaLGrouPSelecteD"></span> &nbsp; &nbsp; <span id="XfeRCID"></span><br />
<table cellpadding="0" cellspacing="1" border="0">
<tr>
<td align="left" colspan="3">
<span id="XfeRGrouPLisT"><select size="1" name="XfeRGrouP" id="XfeRGrouP" class="cust_form" onChange="XferAgentSelectLink();return false;"><option>-- SELECT A GROUP TO SEND YOUR APPEL TO --</option></select></span>
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="LocalCloser"><img src="../agc/images/vdc_XB_localcloser_OFF.gif" border="0" alt="CLOSER LOCAL" style="vertical-align:middle" /></span> &nbsp; &nbsp;
</td>
<td align="left">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupXferLine"><img src="../agc/images/vdc_XB_hangupxferline_OFF.gif" border="0" alt="Raccrocher la ligne transférée" style="vertical-align:middle" /></span>
</td>
</tr>
<tr>
<td align="left" colspan="2">
<img src="../agc/images/vdc_XB_seconds.gif" border="0" alt="seconds" style="vertical-align:middle" /><input type="text" size="2" name="xferlength" id="xferlength" maxlength="4" class="cust_form" readonly="readonly" />
&nbsp;
<img src="../agc/images/vdc_XB_channel.gif" border="0" alt="channel" style="vertical-align:middle" /><input type="text" size="12" name="xferchannel" id="xferchannel" maxlength="200" class="cust_form" readonly="readonly" />
</td>
<td align="left">
<span id="consultative_checkbox"><input type="checkbox" name="consultativexfer" id="consultativexfer" size="1" value="0"><font class="body_tiny"> CONSULTATIF &nbsp;</font></span>
</td>
<td align="left">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><img src="../agc/images/vdc_XB_hangupbothlines.gif" border="0" alt="Raccrocher les deux lignes" style="vertical-align:middle" /></a></span>
</td>
</tr>
<tr>
<td align="left" colspan="2">
<img src="../agc/images/vdc_XB_number.gif" border="0" alt="Numéro à appeler" style="vertical-align:middle" />
&nbsp;
<?php
if ($hide_xfer_number_to_dial=='ENABLED')
{
?>
<input type="hidden" name="xfernumber" id="xfernumber" value="<?php echo $preset_populate ?>" /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<?php
}
else
{
?>
<input type="text" size="20" name="xfernumber" id="xfernumber" maxlength="25" class="cust_form" value="<?php echo $preset_populate ?>" /> &nbsp;
<?php
}
?>
<span id="agentdirectlink"><font class="body_small_bold"><a href="#" onclick="XferAgentSelectLaunch();return false;">AGENTS</a></font></span>
<input type="hidden" name="xferuniqueid" id="xferuniqueid" />
<input type="hidden" name="xfername" id="xfername" />
<input type="hidden" name="xfernumhidden" id="xfernumhidden" />
</td>
<td align="left">
<span id="dialoverride_checkbox"><input type="checkbox" name="xferoverride" id="xferoverride" size="1" value="0"><font class="body_tiny" /> SURNUMEROTATION</font></span>
</td>
<td align="left">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><img src="../agc/images/vdc_XB_leave3waycall.gif" border="0" alt="QUITTER LA CONF A 3" style="vertical-align:middle" /></a></span>
</td>
</tr>
<tr>
<td align="left" COLSPAN="4">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindTransfer"><img src="../agc/images/vdc_XB_blindtransfer_OFF.gif" border="0" alt="Transfert immédiat" style="vertical-align:middle" /></span>
&nbsp;
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES');return false;"><img src="../agc/images/vdc_XB_dialwithcustomer.gif" border="0" alt="Appel Client" style="vertical-align:middle" /></a></span>
&nbsp;
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial();return false;"><img src="../agc/images/vdc_XB_parkcustomerdial.gif" border="0" alt="Mettre en Attente" style="vertical-align:middle" /></a></span>
&nbsp;
<?php
if ($enable_xfer_presets=='ENABLED')
{
?>
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="PresetPullDown"><a href="#" onclick="generate_presets_pulldown();return false;"><img src="../agc/images/vdc_XB_presetsbutton.gif" border="0" alt="Boutons prédéfinis" style="vertical-align:middle" /></a></span>
<?php
}
else
{
if ( ($enable_xfer_presets=='CONTACTS') and ($VU_preset_contact_search != 'DISABLED') )
{
?>
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ContactPullDown"><a href="#" onclick="generate_contacts_search();return false;"><img src="../agc/images/vdc_XB_contactsbutton.gif" border="0" alt="Contacts Button" style="vertical-align:middle" /></a></span>
<?php
}
else
{
?>
<font class="body_tiny">
<a href="#" onclick="DtMf_PreSet_a();return false;">D1</a>
<a href="#" onclick="DtMf_PreSet_b();return false;">D2</a>
<a href="#" onclick="DtMf_PreSet_c();return false;">D3</a>
<a href="#" onclick="DtMf_PreSet_d();return false;">D4</a>
<a href="#" onclick="DtMf_PreSet_e();return false;">D5</a>
</font>
<?php
}
}
?>
&nbsp;
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindVMail"><img src="../agc/images/vdc_XB_ammessage_OFF.gif" border="0" alt="Blind Transfer VMail Message" style="vertical-align:middle" /></span>
</td>
</tr>
</table>
</font>
</span>
</td>
</tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;width:<?php echo $JS_browser_width ?>px;height:<?php echo $JS_browser_height ?>px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentXferViewSpan"><center><font class="body_text">
Transfert des agents disponibles: <span id="AgentXferViewSelect"></span></center></font></span>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="HotKeyActionBox">
<table border="0" bgcolor="#FFDD99" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFEEBB"><td height="70px"><font class="sh_text"> Fiche Prospect Statuée en: </font><br /><br /><center>
<font class="sd_text"><span id="HotKeyDispo"> - </span></font></center>
</td>
</tr></table>
</span>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="HotKeyEntriesBox">
<table border="0" bgcolor="#FFDD99" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFEEBB"><td width="200px"><font class="sh_text"> Raccourcis clavier des Statut: </font></td><td colspan="2">
<font class="body_small">Si actif, utilisez le raccourci clavier pour statuer et raccrocher un appel:</font></td></tr><tr>
<td width="200px"><font class="sk_text">
<span id="HotKeyBoxA"><?php echo $HKboxA ?></span>
</font></td>
<td width="200px"><font class="sk_text">
<span id="HotKeyBoxB"><?php echo $HKboxB ?></span>
</font></td>
<td><font class="sk_text">
<span id="HotKeyBoxC"><?php echo $HKboxC ?></span>
</font></td>
</tr></table>
</span>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CBcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFFF66">
<td align="left"><font class="sh_text"> Information De Rappels: </font></td>
<td align="right"><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
</tr><tr>
<td><font class="sk_text">
<span id="CBcommentsBoxA"></span><br />
<span id="CBcommentsBoxB"></span><br />
<span id="CBcommentsBoxC"></span><br />
</font></td>
<td width="320px"><font class="sk_text">
<span id="CBcommentsBoxD"></span>
</font></td>
</tr></table>
</span>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EAcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFFF66">
<td align="left"><font class="sh_text"> Extended Information Alt Téléphone:</font></td>
<td align="right"><font class="sk_text"> <a href="#" onclick="EAcommentsBoxhide('YES');return false;"> réduire </a> </font></td>
</tr><tr>
<td valign="top"><font class="sk_text">
<span id="EAcommentsBoxC"></span><br />
<span id="EAcommentsBoxB"></span><br />
</font></td>
<td width="320px" valign="top"><font class="sk_text">
<span id="EAcommentsBoxA"></span><br />
<span id="EAcommentsBoxD"></span>
</font></td>
</tr></table>
</span>
<span style="position:absolute;left:695px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EAcommentsMinBox">
<table border="0" bgcolor="#FFFFCC" width="40px" height="20px">
<tr bgcolor="#FFFF66">
<td align="left"><font class="sk_text"><a href="#" onclick="EAcommentsBoxshow();return false;"> agrandir </a> <br />Alt Téléphone Info</font></td>
</tr></table>
</span>
<span style="position:absolute;left:0px;top:12px;z-index:<?php $zi++; echo $zi ?>;" id="NoneInSessionBox">
<table border="1" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> Votre session est vide: <span id="NoneInSessionID"></span><br />
<a href="#" onclick="NoneInSessionOK();return false;">Retour</a>
<br /><br />
<span id="NoneInSessionLink"><a href="#" onclick="NoneInSessionCalL();return false;">Rappeler l'agent</a></span>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CustomerGoneBox">
<table border="1" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> Le client a raccroché: <span id="CustomerGoneChanneL"></span><br />
<a href="#" onclick="CustomerGoneOK();return false;">Retour</a>
<br /><br />
<a href="#" onclick="CustomerGoneHangup();return false;">Terminer et Statuer l'Appel</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="WrapupBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> Traitement Post Appel : <span id="WrapupTimer"></span> secondes restant pour le traitement post appel<br /><br />
<span id="WrapupMessage"><?php echo $wrapup_message ?></span>
<br /><br />
<a href="#" onclick="WrapupFinish();return false;">Terminer le traitement post appel et continuer</a>
</td></tr></table>
</span>
<span style="position:absolute;left:200px;top:150px;z-index:<?php $zi++; echo $zi ?>;" id="TimerSpan">
<table border="1" bgcolor="#CCFFCC" width="400px" height="200px"><tr><td align="center">
<br /><span id="TimerContentSpan"></span><br /><br />
<a href="#" onclick="hideDiv('TimerSpan');return false;">Fermer Message</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="AgenTDisablEBoX">
<table border="1" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center">Votre session a été neutralisée<br /><a href="#" onclick="LogouT('DISABLED');return false;">DÉCONNEXION</a><br /><br /><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Retour</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SysteMDisablEBoX">
<table border="1" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center">Il ya un problème de synchronisation avec votre système, s'il vous plaît dites-le à votre administrateur système<br /><br /><br /><a href="#" onclick="hideDiv('SysteMDisablEBoX');return false;">Retour</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="LogouTBox">
<table border="1" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"><br /><span id="LogouTBoxLink">DÉCONNEXION</span></td></tr></table>
</span>
<span style="position:absolute;left:0px;top:70px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideA">
<table border="0" bgcolor="#CCFFCC" width="165px" height="22px"><tr><td align="center" valign="top"></td></tr></table>
</span>
<span style="position:absolute;left:0px;top:138px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideB">
<table border="0" bgcolor="#CCFFCC" width="165px" height="250px"><tr><td align="center" valign="top">&nbsp;</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideC">
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="47px"><tr><td align="center" valign="top">Aucune modification ne peut être prise en compte, les modifications doivent être validées avant de raccrocher. </td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DispoSelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> STATUER L'APPEL :<span id="DispoSelectPhonE"></span> &nbsp; &nbsp; &nbsp; <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Décrochement Encore</a></span> &nbsp; &nbsp; &nbsp; <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()"> réduire </a></span><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="Dispo3wayMessage"></span>
<span id="DispoManualQueueMessage"></span>
<span id="PerCallNotesContent"><input type="hidden" name="call_notes_dispo" id="call_notes_dispo" value="" /></span>
<span id="DispoSelectContent"> Selection du status de fin d'appel </span>
<input type="hidden" name="DispoSelection" id="DispoSelection" /><br />
<input type="checkbox" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> PAUSE DE LA NUMEROTATION <br />
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">EFFACER LE FORMULAIRE</a> |
<a href="#" onclick="DispoSelect_submit();return false;">VALIDER</a>
<br /><br />
<a href="#" onclick="WeBForMDispoSelect_submit();return false;">WEB FORM VALIDER</a>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBackSelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> Choisissez une date de Rappel :<span id="CallBackDatE"></span><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<input type="hidden" name="CallBackDatESelectioN" id="CallBackDatESelectioN" />
<input type="hidden" name="CallBackTimESelectioN" id="CallBackTimESelectioN" />
<span id="CallBackDatEPrinT">Choisissez une date ci-dessous</span> &nbsp;
<span id="CallBackTimEPrinT"></span> &nbsp; &nbsp;
Hour:
<select size="1" name="CBT_hour" id="CBT_hour">
<option>01</option>
<option>02</option>
<option>03</option>
<option>04</option>
<option>05</option>
<option>06</option>
<option>07</option>
<option>08</option>
<option>09</option>
<option>10</option>
<option>11</option>
<option>12</option>
</select> &nbsp;
Minutes:
<select size="1" name="CBT_minute" id="CBT_minute">
<option>00</option>
<option>05</option>
<option>10</option>
<option>15</option>
<option>20</option>
<option>25</option>
<option>30</option>
<option>35</option>
<option>40</option>
<option>45</option>
<option>50</option>
<option>55</option>
</select> &nbsp;
<select size="1" name="CBT_ampm" id="CBT_ampm">
<option>AM</option>
<option selected>PM</option>
</select> &nbsp;<br />
<?php
if ($agentonly_callbacks)
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" id=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> RAPPELS PERSONNELS <br />";}
?>
Commentaires du Rappel: <input type="text" name="CallBackCommenTsField" id="CallBackCommenTsField" size="50" maxlength="255" /><br /><br />
<a href="#" onclick="CallBackDatE_submit();return false;">VALIDER</a><br /><br />
<span id="CallBackDateContent"><?php echo "$CCAL_OUT" ?></span>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> RAPPELS PERSONNELS <?php echo $VD_login ?>:<br />Pour voir les informations sur l'un des rappels ci-dessous, cliquez sur le lien INFO. Pour appeler le client en arrière maintenant, cliquez sur le lien COMPOSER. Si vous cliquez sur un enregistrement ci-dessous pour composer le numéro, il sera retiré de la liste.
<br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<div class="scroll_callback" id="CallBacKsLisT"></div>
<br /> &nbsp;
<a href="#" onclick="CalLBacKsLisTCheck();return false;">Rafraichir</a>
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<a href="#" onclick="CalLBacKsLisTClose();return false;">Retour</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="NeWManuaLDiaLBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> NOUVEL APPEL MANUEL VERS <?php echo "$VD_login in campaign $VD_campaign" ?>:<br /><br />Nouveau prospect: remplissez le formulaire ci dessous.
<br />
<?php
if (!eregi("X",$manual_dial_prefix))
{
echo "Note : préfixe : $manual_dial_prefix servira de préfixe à ce nombre<br />\n";
}
?>
Note: all new manual dial leads will go into list <?php echo $manual_dial_list_id ?><br /><br />
<table><tr>
<td align="right"><font class="body_text"> Code d'Appel: </font></td>
<td align="left"><font class="body_text"><input type="text" size="7" maxlength="10" name="MDDiaLCodE" id="MDDiaLCodE" class="cust_form" value="1" />&nbsp; (La valeur de ce champ est habituellement 1 aux Etats-Unis et au Canada)</font></td>
</tr><tr>
<td align="right"><font class="body_text"> Téléphone Number: </font></td>
<td align="left"><font class="body_text">
<input type="text" size="14" maxlength="18" name="MDPhonENumbeR" id="MDPhonENumbeR" class="cust_form" value="" />&nbsp; (digits only)</font>
<input type="hidden" name="MDPhonENumbeRHiddeN" id="MDPhonENumbeRHiddeN" value="" />
<input type="hidden" name="MDLeadID" id="MDLeadID" value="" />
<input type="hidden" name="MDType" id="MDType" value="" />
</td>
</tr><tr>
<td align="right"><font class="body_text"> Rechercher dans les fiches client existantes: </font></td>
<td align="left"><font class="body_text"><input type="checkbox" name="LeadLookuP" id="LeadLookuP" size="1" value="0" />&nbsp; (Si cette option est activée, le numéro de téléphone sera recherché dans la base avant d'être inséré)</font></td>
</tr><tr>
<td align="left" colspan="2">
<br /><br /><CENTER>
<span id="ManuaLDiaLGrouPSelecteD"></span> &nbsp; &nbsp; <span id="ManuaLDiaLGrouP"></span>
</CENTER>
<br /><br />Si vous désirez composer un numéro sans insérer de nouvelle fiche client, entrez le N° a appeler dans le champ Surnumerotation. Pour raccrocher cet appel, vous devrez ouvrir la page Appels en Cours et raccrocher manuellement le canal correspondant.<br /> &nbsp; </td>
</tr><tr>
<td align="right"><font class="body_text"> Surnumérotation: </font></td>
<td align="left"><font class="body_text"><input type="text" size="24" maxlength="20" name="MDDiaLOverridE" id="MDDiaLOverridE" class="cust_form" value="" />&nbsp; (Ce champ n'accepte que des chiffres)</font>
</td>
</tr></table>
<br />
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('NOW');return false;">Appel Manuel</a>
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('PREVIEW');return false;">Preview Call</a>
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<a href="#" onclick="ManualDialHide();return false;">Retour</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CloserSelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> UN CHOIX DE GROUPE D'ARRIVÉE PLUS ÉTROIT <br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="CloserSelectContent"> Un Choix De Groupe D'arrivée Plus étroit </span>
<input type="hidden" name="CloserSelectList" id="CloserSelectList" /><br />
<?php
if ( ($outbound_autodial_active > 0) and ($disable_blended_checkbox < 1) and ($dial_method != 'INBOUND_MAN') and ($VU_agent_choose_blended > 0) )
{
?>
<input type="checkbox" name="CloserSelectBlended" id="CloserSelectBlended" size="1" value="0" /> APPEL EN MODE BLENDED(Mode "Appels Sortants" Activé) <br />
<?php
}
?>
<a href="#" onclick="CloserSelectContent_create();return false;"> REINITIALISATION </a> |
<a href="#" onclick="CloserSelect_submit();return false;">VALIDER</a>
<br /><br /><br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="TerritorySelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> SÉLECTION DU TERRITOIRE <br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="TerritorySelectContent"> Territory Selection </span>
<input type="hidden" name="TerritorySelectList" id="TerritorySelectList" /><br />
<a href="#" onclick="TerritorySelectContent_create();return false;"> REINITIALISATION </a> |
<a href="#" onclick="TerritorySelect_submit();return false;">VALIDER</a>
<br /><br /><br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="NothingBox">
<span id="DiaLLeaDPrevieWHide"> Canal</span>
<span id="DiaLDiaLAltPhonEHide"> Canal</span>
<?php
if (!$agentonly_callbacks)
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" id=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> RAPPELS PERSONNELS <br />";}
if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) or ($dial_method == 'INBOUND_MAN') or ($VU_agent_choose_blended < 1) )
{echo "<input type=\"checkbox\" name=\"CloserSelectBlended\" id=\"CloserSelectBlended\" size=\"1\" value=\"0\" /> APPEL EN MODE BLENDED<br />";}
?>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLLoGDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; AGENT APPEL LOG: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="CalLLoGVieWClose();return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<div class="scroll_calllog" id="CallLogSpan"> Call log List </div>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHContactsDisplaYBox">
<table border="1" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; Rechercher un contact: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="ContactSearcHVieWClose();return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<br /><br />
Notes:lorsque vous faites une recherche pour un contact, des termes de recherche génériques ou partielle ne sont pas autorisés. <br />Demandes de recherche de contact sont tous enregistrés dans le système de.
<br /><br />
<center>
<table border="0">
<tr>
<td align="right"> Office Number: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_phone_number" id="contacts_phone_number"></td>
</tr>
<tr>
<td align="right"> Prenom Name: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_first_name" id="contacts_first_name"></td>
</tr>
<tr>
<td align="right"> Nom Name: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_last_name" id="contacts_last_name"></td>
</tr>
<tr>
<td align="right"> BU Name: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_bu_name" id="contacts_bu_name"></td>
</tr>
<tr>
<td align="right"> Department: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_department" id="contacts_department"></td>
</tr>
<tr>
<td align="right"> Group Name: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_group_name" id="contacts_group_name"></td>
</tr>
<tr>
<td align="right"> Job Titre: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_job_title" id="contacts_job_title"></td>
</tr>
<tr>
<td align="right"> Location: </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_location" id="contacts_location"></td>
</tr>
<tr>
<td align="center" colspan="2"><br /> <a href="#" onclick="ContactSearchSubmit();return false;">VALIDER SEARCH</a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="ContactSearchReset();return false;">réinitialiser la forme</a></td>
</tr>
</table>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHResultSContactsBox">
<table border="1" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; RÉSULTATS DE RECHERCHE CONTACTS: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('SearcHResultSContactsBox');return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<div class="scroll_calllog" id="SearcHResultSContactsSpan"> Search Results </div>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHForMDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; RECHERCHE D'UN PLOMB: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="LeaDSearcHVieWClose();return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<br /><br />
Notes:lorsque vous faites une recherche d'un chef de file, le numéro de téléphone, conduire ou ID <?php echo $label_vendor_lead_code ?> sont les meilleurs champs à utiliser. <br />En utilisant les champs d'autres peut être plus lente. Recherche de plomb ne permet pas de termes de recherche génériques ou partielle. <br />Demandes de recherche de plomb sont tous enregistrés dans le système de.
<br /><br />
<center>
<table border="0">
<tr>
<td align="right"> Téléphone Number: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_phone_number" id="search_phone_number"></td>
</tr>
<tr>
<td align="right"> Téléphone Number Fields: </td>
<td align="left">
<input type="checkbox" name="search_main_phone" id="search_main_phone" size="1" value="0" checked /> Numéro de téléphone principal
<input type="checkbox" name="search_alt_phone" id="search_alt_phone" size="1" value="0" /> Autre numéro de téléphone
<input type="checkbox" name="search_addr3_phone" id="search_addr3_phone" size="1" value="0" /> Adresse3 numéro de téléphone
</td>
</tr>
<tr>
<td align="right"> Lead ID: </td><td align="left"><input type="text" size="11" maxlength="10" name="search_lead_id" id="search_lead_id"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_vendor_lead_code ?>: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_vendor_lead_code" id="search_vendor_lead_code"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_first_name ?>: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_first_name" id="search_first_name"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_last_name ?>: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_last_name" id="search_last_name"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_city ?>: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_city" id="search_city"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_state ?>: </td><td align="left"><input type="text" size="18" maxlength="20" name="search_state" id="search_state"></td>
</tr>
<tr>
<td align="right"> <?php echo $label_postal_code ?>: </td><td align="left"><input type="text" size="10" maxlength="10" name="search_postal_code" id="search_postal_code"></td>
</tr>
<tr>
<td align="center" colspan="2"><br /> <a href="#" onclick="LeadSearchSubmit();return false;">VALIDER SEARCH</a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="LeadSearchReset();return false;">réinitialiser la forme</a></td>
</tr>
</table>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHResultSDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; RÉSULTATS DE RECHERCHE: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('SearcHResultSDisplaYBox');return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<div class="scroll_calllog" id="SearcHResultSSpan"> Search Results </div>
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLNotesDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; NOTES D'APPEL LOG: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('CalLNotesDisplaYBox');return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<div class="scroll_calllog" id="CallNotesSpan"> Appelez liste de notes </div>
<br /><br /> &nbsp;
<a href="#" onclick="hideDiv('CalLNotesDisplaYBox');return false;">Info Box Fermer</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="LeaDInfOBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; Informations Client: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('LeaDInfOBox');return false;">close [X]</a>
<br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="LeaDInfOSpan"> Lead Info </span>
<br /><br /> &nbsp;
<a href="#" onclick="hideDiv('LeaDInfOBox');return false;">Info Box Fermer</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="PauseCodeSelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> CHOISISSEZ Un CODE De PAUSE :<br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="PauseCodeSelectContent"> Pause Code Selection </span>
<input type="hidden" name="PauseCodeSelection" id="PauseCodeSelection" />
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:<?php echo $PBwidth ?>px;top:40px;z-index:<?php $zi++; echo $zi ?>;" id="PresetsSelectBox">
<table border="0" bgcolor="#9999FF" width="400px" height="<?php echo $HTheight ?>px"><tr><td align="center" valign="top"> Sélectionnez un Preset :<br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="PresetsSelectBoxContent"> Presets Selection </span>
<input type="hidden" name="PresetSelection" id="PresetSelection" />
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="GroupAliasSelectBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> CHOISIR UN GROUPE ALIAS :<br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="GroupAliasSelectContent"> Groupe de sélection Alias </span>
<input type="hidden" name="GroupAliasSelection" id="GroupAliasSelection" />
<br /><br /> &nbsp;
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="blind_monitor_alert_span">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> ALERT :<br />
<b><font color="red" size="5"> &nbsp; &nbsp; <span id="blind_monitor_alert_span_contents"></span></b></font>
<br /><br /> <a href="#" onclick="hideDiv('blind_monitor_alert_span');return false;">Retour</a>
</td></tr></table>
</span>
<span style="position:absolute;left:0px;top:<?php echo $GHheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="GENDERhideFORieALT"></span>
</form>
<form name="inert_form" id="inert_form" onsubmit="return false;">
<span style="position:absolute;left:0px;top:400px;z-index:1;" id="NothingBox2">
<!-- <BUTTON Type=button name="inert_button" id="inert_button" onclick="return false;"><img src="../agc/images/blank.gif" /></BUTTON> -->
<input type="checkbox" name="inert_button" id="inert_button" size="1" value="0" onclick="return false;" />
</span>
</form>
<form name="alert_form" id="alert_form" onsubmit="return false;">
<span style="position:absolute;left:200px;top:200px;z-index:<?php $zi++; echo $zi ?>;" id="AlertBox">
<table border="2" bgcolor="#666666" cellpadding="2" cellspacing="1">
<tr><td bgcolor="#f0f0f0" align="left">
<font face="arial,helvetica" size="2"><b> &nbsp; Agent Alert!</b></font>
</td></tr>
<tr><td bgcolor="#E6E6E6">
<table border="0" bgcolor="#E3E3E3" width="400">
<tr>
<td align="center" valign="top" width="50"> &nbsp;
<br /><br />
<img src="../agc/images/alert.gif" alt="alert" border="0">
</td>
<td align="center" valign="top"> &nbsp;
<br /><br />
<font face="arial,helvetica" size="2">
<span id="AlertBoxContent"> Alert Box </span>
</font>
<br /><br />
</td>
</tr><tr>
<td align="center" valign="top" colspan="2">
<button type="button" name="alert_button" id="alert_button" onclick="hideDiv('AlertBox');return false;">OK</BUTTON>
<br /> &nbsp;
<!-- <a href="#" onclick="document.alert_form.alert_button.focus();">focus</a> -->
</td></tr>
</table>
</td></tr>
</table>
</span>
</form>
</body>
</html>
<?php
exit;
?>
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