mattf
60836e245f
For all level 7 users the links to other admin sections are removed in reports For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number. git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
1036 lines
33 KiB
PHP
1036 lines
33 KiB
PHP
<?php
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# AST_CLOSER_service_level.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 80509-0943 - First build
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# 80510-1500 - Added fixed scale hold time graph
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# 80519-0413 - rewrote time intervals code and stats gathering code
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# 80528-2320 - fixed small calculation bugs and display bugs, added more shifts
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# 90310-2117 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 90801-0923 - Added in-group name to pulldown
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Inbound Service Level Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select group_id,group_name from vicidial_inbound_groups order by group_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: black; background-color: #99FF99}
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.red {color: black; background-color: #FF9999}
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.orange {color: black; background-color: #FFCC99}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'query_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'end_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "<option value=\"DAYTIME\">DAYTIME</option>\n";
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echo "<option value=\"10AM-6PM\">10AM-6PM</option>\n";
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echo "<option value=\"9AM-1AM\">9AM-1AM</option>\n";
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echo "<option value=\"845-1745\">845-1745</option>\n";
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echo "<option value=\"1745-100\">1745-100</option>\n";
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echo "</SELECT>\n";
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echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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if (!$group)
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{
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echo "\n\n";
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echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
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if ($shift == 'AM')
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{
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# $time_BEGIN=$AM_shift_BEGIN;
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# $time_END=$AM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
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}
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if ($shift == 'PM')
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{
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# $time_BEGIN=$PM_shift_BEGIN;
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# $time_END=$PM_shift_END;
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# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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if ($shift == 'DAYTIME')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '10AM-6PM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
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if (strlen($time_END) < 6) {$time_END = "17:59:59";}
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}
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if ($shift == '9AM-1AM')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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if ($shift == '845-1745')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
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if (strlen($time_END) < 6) {$time_END = "17:44:59";}
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}
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if ($shift == '1745-100')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
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if (strlen($time_END) < 6) {$time_END = "00:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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$SQdate_ARY = explode(' ',$query_date_BEGIN);
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$SQday_ARY = explode('-',$SQdate_ARY[0]);
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$SQtime_ARY = explode(':',$SQdate_ARY[1]);
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$EQdate_ARY = explode(' ',$query_date_END);
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$EQday_ARY = explode('-',$EQdate_ARY[0]);
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$EQtime_ARY = explode(':',$EQdate_ARY[1]);
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$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
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$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
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$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
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$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
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$DURATIONsec = ($EQepoch - $SQepoch);
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$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
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if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
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{
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$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
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$query_date_END = date("Y-m-d H:i:s", $EQepoch);
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$DURATIONday++;
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}
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echo "Inbound Service Level Report $NOW_TIME\n";
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echo "\n";
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echo "Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
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#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
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$d=0;
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while ($d < $DURATIONday)
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{
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$dSQepoch = ($SQepoch + ($d * 86400) );
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$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );
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if ($EQsec < $SQsec)
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{
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$dEQepoch = ($dEQepoch + 86400);
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}
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$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
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$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);
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$d++;
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}
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##########################################################################
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######### CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
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### BUILD HOUR:MIN DISPLAY ARRAY ###
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$i=0;
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$h=4;
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$j=0;
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$Zhour=1;
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$active_time=0;
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$hour = ($SQtime_ARY[0] - 1);
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$startSEC = ($SQsec - 900);
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$endSEC = ($SQsec - 1);
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if ($SQtime_ARY[1] > 14)
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{
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$h=1;
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$hour++;
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if ($hour < 10) {$hour = "0$hour";}
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}
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if ($SQtime_ARY[1] > 29) {$h=2;}
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if ($SQtime_ARY[1] > 44) {$h=3;}
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while ($i < 96)
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{
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$startSEC = ($startSEC + 900);
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$endSEC = ($endSEC + 900);
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$time = ' ';
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if ($h >= 4)
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{
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$hour++;
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if ($Zhour == '00')
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{
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$startSEC=0;
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$endSEC=899;
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}
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$h=0;
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if ($hour < 10) {$hour = "0$hour";}
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$Stime="$hour:00";
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$Etime="$hour:15";
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$time = "+$Stime-$Etime+";
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}
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if ($h == 1)
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{
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$Stime="$hour:15";
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$Etime="$hour:30";
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$time = " $Stime-$Etime ";
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}
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if ($h == 2)
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{
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$Stime="$hour:30";
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$Etime="$hour:45";
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$time = " $Stime-$Etime ";
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}
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if ($h == 3)
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{
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$Zhour=$hour;
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$Zhour++;
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if ($Zhour < 10) {$Zhour = "0$Zhour";}
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if ($Zhour == 24) {$Zhour = "00";}
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$Stime="$hour:45";
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$Etime="$Zhour:00";
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$time = " $Stime-$Etime ";
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if ($Zhour == '00')
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{$hour = ($Zhour - 1);}
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}
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if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or
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( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or
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( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
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{
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$HMdisplay[$j] = $time;
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$HMstart[$j] = $Stime;
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$HMend[$j] = $Etime;
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$HMSepoch[$j] = $startSEC;
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$HMEepoch[$j] = $endSEC;
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$j++;
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}
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$h++;
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$i++;
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}
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$TOTintervals = $j;
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|
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### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
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$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
|
|
$records_to_grab = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $records_to_grab)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$qs[$i] = $row[0];
|
|
$dt[$i] = 0;
|
|
$ut[$i] = ($row[1] - $SQepochDAY);
|
|
while($ut[$i] >= 86400)
|
|
{
|
|
$ut[$i] = ($ut[$i] - 86400);
|
|
$dt[$i]++;
|
|
}
|
|
if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
|
|
{
|
|
$dt[$i] = ($dt[$i] - 1);
|
|
}
|
|
$ls[$i] = $row[2];
|
|
$st[$i] = $row[3];
|
|
|
|
# echo "$qs[$i] $dt[$i] $ut[$i] $ls[$i] $st[$i]\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
|
|
$MT[0]='0';
|
|
$totCALLS=0;
|
|
$totDROPS=0;
|
|
$totQUEUE=0;
|
|
$totCALLSsec=0;
|
|
$totDROPSsec=0;
|
|
$totQUEUEsec=0;
|
|
$totCALLSmax=0;
|
|
$totDROPSmax=0;
|
|
$totQUEUEmax=0;
|
|
$totCALLSdate=$MT;
|
|
$totDROPSdate=$MT;
|
|
$totQUEUEdate=$MT;
|
|
$qrtCALLS=$MT;
|
|
$qrtDROPS=$MT;
|
|
$qrtQUEUE=$MT;
|
|
$qrtCALLSsec=$MT;
|
|
$qrtDROPSsec=$MT;
|
|
$qrtQUEUEsec=$MT;
|
|
$qrtCALLSavg=$MT;
|
|
$qrtDROPSavg=$MT;
|
|
$qrtQUEUEavg=$MT;
|
|
$qrtCALLSmax=$MT;
|
|
$qrtDROPSmax=$MT;
|
|
$qrtQUEUEmax=$MT;
|
|
$j=0;
|
|
while ($j < $TOTintervals)
|
|
{
|
|
$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
|
|
$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
|
|
$qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
|
|
$qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
|
|
$qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
|
|
$i=0;
|
|
while ($i < $records_to_grab)
|
|
{
|
|
if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
|
|
{
|
|
$totCALLS++;
|
|
$totCALLSsec = ($totCALLSsec + $ls[$i]);
|
|
$totCALLSsecDATE[$dtt] = ($totCALLSsecDATE[$dtt] + $ls[$i]);
|
|
$qrtCALLS[$j]++;
|
|
$qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
|
|
$dtt = $dt[$i];
|
|
$totCALLSdate[$dtt]++;
|
|
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
|
|
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
|
|
if (ereg('DROP',$st[$i]))
|
|
{
|
|
$totDROPS++;
|
|
$totDROPSsec = ($totDROPSsec + $ls[$i]);
|
|
$totDROPSsecDATE[$dtt] = ($totDROPSsecDATE[$dtt] + $ls[$i]);
|
|
$qrtDROPS[$j]++;
|
|
$qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
|
|
$totDROPSdate[$dtt]++;
|
|
if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
|
|
if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
|
|
}
|
|
if ($qs[$i] > 0)
|
|
{
|
|
$totQUEUE++;
|
|
$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
|
|
$totQUEUEsecDATE[$dtt] = ($totQUEUEsecDATE[$dtt] + $qs[$i]);
|
|
$qrtQUEUE[$j]++;
|
|
$qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
|
|
$totQUEUEdate[$dtt]++;
|
|
if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
|
|
if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
|
|
}
|
|
|
|
if ($qs[$i] == 0) {$hd__0[$j]++;}
|
|
if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
|
|
if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
|
|
if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
|
|
if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
|
|
if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
|
|
if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
|
|
if ($qs[$i] > 120) {$hd121[$j]++;}
|
|
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
$j++;
|
|
}
|
|
|
|
|
|
|
|
|
|
###################################################
|
|
### TOTALS SUMMARY SECTION ###
|
|
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
echo "| | | | | | | AVG | AVG | | TOTAL | AVG |\n";
|
|
echo "| SHIFT | | | AVG | | | HOLD(s)| HOLD(s)| | CALLTIME |CALLTIME|\n";
|
|
echo "| DATE-TIME RANGE | DROPS | DROP % | DROP(s)| HOLD | HOLD % | HOLD | TOTAL | CALLS | MIN:SEC |SECONDS |\n";
|
|
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
|
|
$d=0;
|
|
while ($d < $DURATIONday)
|
|
{
|
|
if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
|
|
if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
|
|
if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
|
|
|
|
if ($totDROPSdate[$d] > 0)
|
|
{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totDROPSpctDATE[$d] = 0;}
|
|
$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
|
|
if ($totQUEUEdate[$d] > 0)
|
|
{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
|
|
else {$totQUEUEpctDATE[$d] = 0;}
|
|
$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);
|
|
|
|
if ($totDROPSsecDATE[$d] > 0)
|
|
{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
|
|
else {$totDROPSavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
|
|
else {$totQUEUEavgDATE[$d] = 0;}
|
|
if ($totQUEUEsecDATE[$d] > 0)
|
|
{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
|
|
else {$totQUEUEtotDATE[$d] = 0;}
|
|
|
|
if ($totCALLSsecDATE[$d] > 0)
|
|
{
|
|
$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
|
|
|
|
$totTIME_M = ($totCALLSsecDATE[$d] / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%8s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavgDATE[$d] = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
|
|
$totCALLSavgDATE[$d] = sprintf("%6.0f", $totCALLSavgDATE[$d]);
|
|
$totDROPSavgDATE[$d] = sprintf("%7.2f", $totDROPSavgDATE[$d]);
|
|
$totQUEUEavgDATE[$d] = sprintf("%7.2f", $totQUEUEavgDATE[$d]);
|
|
$totQUEUEtotDATE[$d] = sprintf("%7.2f", $totQUEUEtotDATE[$d]);
|
|
$totDROPSpctDATE[$d] = sprintf("%6.2f", $totDROPSpctDATE[$d]);
|
|
$totQUEUEpctDATE[$d] = sprintf("%6.2f", $totQUEUEpctDATE[$d]);
|
|
$totDROPSdate[$d] = sprintf("%6s", $totDROPSdate[$d]);
|
|
$totQUEUEdate[$d] = sprintf("%6s", $totQUEUEdate[$d]);
|
|
$totCALLSdate[$d] = sprintf("%6s", $totCALLSdate[$d]);
|
|
|
|
echo "| $daySTART[$d] - $dayEND[$d] | $totDROPSdate[$d] | $totDROPSpctDATE[$d]%|$totDROPSavgDATE[$d] | $totQUEUEdate[$d] | $totQUEUEpctDATE[$d]%|$totQUEUEavgDATE[$d] |$totQUEUEtotDATE[$d] | $totCALLSdate[$d] | $totTIME_MS | $totCALLSavgDATE[$d] |\n";
|
|
$d++;
|
|
}
|
|
|
|
if ($totDROPS > 0)
|
|
{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
|
|
else {$totDROPSpct = 0;}
|
|
$totDROPSpct = round($totDROPSpct, 2);
|
|
if ($totQUEUE > 0)
|
|
{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
|
|
else {$totQUEUEpct = 0;}
|
|
$totQUEUEpct = round($totQUEUEpct, 2);
|
|
|
|
if ($totDROPSsec > 0)
|
|
{$totDROPSavg = ($totDROPSsec / $totDROPS);}
|
|
else {$totDROPSavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
|
|
else {$totQUEUEavg = 0;}
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
|
|
else {$totQUEUEtot = 0;}
|
|
|
|
if ($totCALLSsec > 0)
|
|
{
|
|
$totCALLSavg = ($totCALLSsec / $totCALLS);
|
|
|
|
$totTIME_M = ($totCALLSsec / 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
|
|
$totTIME_MS = sprintf("%9s", $totTIME_MS);
|
|
}
|
|
else
|
|
{
|
|
$totCALLSavg = 0;
|
|
$totTIME_MS=' ';
|
|
}
|
|
|
|
|
|
$FtotCALLSavg = sprintf("%6.0f", $totCALLSavg);
|
|
$FtotDROPSavg = sprintf("%7.2f", $totDROPSavg);
|
|
$FtotQUEUEavg = sprintf("%7.2f", $totQUEUEavg);
|
|
$FtotQUEUEtot = sprintf("%7.2f", $totQUEUEtot);
|
|
$FtotDROPSpct = sprintf("%6.2f", $totDROPSpct);
|
|
$FtotQUEUEpct = sprintf("%6.2f", $totQUEUEpct);
|
|
$FtotDROPS = sprintf("%6s", $totDROPS);
|
|
$FtotQUEUE = sprintf("%6s", $totQUEUE);
|
|
$FtotCALLS = sprintf("%6s", $totCALLS);
|
|
|
|
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
echo "| TOTALS | $FtotDROPS | $FtotDROPSpct%|$FtotDROPSavg | $FtotQUEUE | $FtotQUEUEpct%|$FtotQUEUEavg |$FtotQUEUEtot | $FtotCALLS |$totTIME_MS | $FtotCALLSavg |\n";
|
|
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
|
|
|
|
|
|
## FORMAT OUTPUT ##
|
|
$i=0;
|
|
$hi_hour_count=0;
|
|
$hi_hold_count=0;
|
|
|
|
while ($i < $TOTintervals)
|
|
{
|
|
|
|
if ($qrtCALLS[$i] > 0)
|
|
{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
|
|
else {$qrtCALLSavg[$i] = 0;}
|
|
if ($qrtDROPS[$i] > 0)
|
|
{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
|
|
else {$qrtDROPSavg[$i] = 0;}
|
|
if ($qrtQUEUE[$i] > 0)
|
|
{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
|
|
else {$qrtQUEUEavg[$i] = 0;}
|
|
|
|
if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
|
|
if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}
|
|
|
|
$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
|
|
if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
|
|
$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
|
|
if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{$hour_multiplier = (20 / $hi_hour_count);}
|
|
if ($hi_hold_count < 1)
|
|
{$hold_multiplier = 0;}
|
|
else
|
|
{$hold_multiplier = (20 / $hi_hold_count);}
|
|
|
|
|
|
|
|
|
|
###################################################################
|
|
######### HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####
|
|
|
|
echo "\n";
|
|
echo "---------- HOLD TIME, CALL AND DROP STATS\n";
|
|
|
|
echo "<FONT SIZE=0>";
|
|
|
|
echo "<!-- HICOUNT CALLS: $hi_hour_count|$hour_multiplier -->";
|
|
echo "<!-- HICOUNT HOLD: $hi_hold_count|$hold_multiplier -->\n";
|
|
echo "GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";
|
|
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 22)
|
|
{
|
|
if ( ($k < 1) or ($hour_multiplier <= 0) )
|
|
{$scale_num = 20;}
|
|
else
|
|
{
|
|
$TMPscale_num=(23 / $hour_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$call_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
$k=1;
|
|
$Mk=0;
|
|
$hold_scale = '0';
|
|
while ($k <= 22)
|
|
{
|
|
if ( ($k < 1) or ($hold_multiplier <= 0) )
|
|
{$scale_num = 20;}
|
|
else
|
|
{
|
|
$TMPscale_num=(23 / $hold_multiplier);
|
|
$TMPscale_num = round($TMPscale_num, 0);
|
|
$scale_num=($k / $hold_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$tmpscl = "$hold_scale$TMPscale_num";
|
|
|
|
if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
|
|
{
|
|
$Mk=0;
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$hold_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$hold_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
echo "| TIME | AVG HOLD TIME (sec) | (in seconds) | | CALLS HANDLED | | |\n";
|
|
echo "| 15 MIN INT |$hold_scale| AVG | MAX | |$call_scale| DROPS | TOTAL |\n";
|
|
echo "+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
|
|
$i=0;
|
|
while ($i < $TOTintervals)
|
|
{
|
|
$char_counter=0;
|
|
### BEGIN HOLD TIME TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count > 0) {$no_lines_yet=0;}
|
|
|
|
$Gavg_hold = $qrtQUEUEavg[$i];
|
|
if ($Gavg_hold < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
echo "|$HMdisplay[$i]|";
|
|
$k=0; while ($k <= 22) {echo " "; $k++;}
|
|
echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$TOT_lines++;
|
|
$no_lines_yet=0;
|
|
$Xavg_hold = ($Gavg_hold * $hold_multiplier);
|
|
$Yavg_hold = (19 - $Xavg_hold);
|
|
|
|
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
|
|
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
|
|
|
|
echo "|$HMdisplay[$i]|<SPAN class=\"orange\">";
|
|
$k=0; while ($k <= $Xavg_hold) {echo "*"; $k++; $char_counter++;}
|
|
if ($char_counter >= 22) {echo "H</SPAN>"; $char_counter++;}
|
|
else {echo "*H</SPAN>"; $char_counter++; $char_counter++;}
|
|
$k=0; while ($k <= $Yavg_hold) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {echo " "; $char_counter++;}
|
|
echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
|
|
}
|
|
### END HOLD TIME TOTALS GRAPH ###
|
|
|
|
$char_counter=0;
|
|
### BEGIN CALLS TOTALS GRAPH ###
|
|
$Ghour_count = $qrtCALLS[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ($i < 0)
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
echo " |";
|
|
$k=0; while ($k <= 22) {echo " "; $k++;}
|
|
echo "| $qrtCALLS[$i] | 0 |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (19 - $Xhour_count);
|
|
|
|
$Gdrop_count = $qrtDROPS[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
|
|
echo " |<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
if ($char_counter > 21) {echo "C</SPAN>"; $char_counter++;}
|
|
else {echo "*C</SPAN>"; $char_counter++; $char_counter++;}
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {echo " "; $char_counter++;}
|
|
echo "| 0 | $qrtCALLS[$i] |\n";
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
|
|
$qrtDROPS[$i] = sprintf("%5s", $qrtDROPS[$i]);
|
|
|
|
echo " |<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "C</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 22) {echo " "; $char_counter++;}
|
|
echo "| $qrtDROPS[$i] | $qrtCALLS[$i] |\n";
|
|
}
|
|
}
|
|
### END CALLS TOTALS GRAPH ###
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ($totQUEUEsec > 0)
|
|
{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
|
|
else
|
|
{$totQUEUEavgRAW = 0;}
|
|
$totQUEUEavg = sprintf("%5s", $totQUEUEavg);
|
|
while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
|
|
$totQUEUEmax = sprintf("%5s", $totQUEUEmax);
|
|
while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
|
|
$totDROPS = sprintf("%5s", $totDROPS);
|
|
$totCALLS = sprintf("%5s", $totCALLS);
|
|
|
|
|
|
echo "+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
echo "| TOTAL | $totQUEUEavg | $totQUEUEmax | | | $totDROPS | $totCALLS |\n";
|
|
echo "+-------------------------------------+-------+-------+ +-----------------------+-------+-------+\n";
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL HOLD TIME BREAKDOWN IN SECONDS, 15-MINUTE INCREMENT
|
|
|
|
|
|
echo "\n";
|
|
echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
|
|
echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
echo "| TIME | | % OF CALLS GROUPED BY HOLD TIME (SEC) | | AVERAGE TIME BEFORE ANSWER (SEC) |\n";
|
|
echo "| 15 MIN INT | CALLS | 0 20 40 60 80 100 120 120+ | | AVG |0 20 40 60 80 100 120 |\n";
|
|
echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
|
|
$APhd__0=0; $APhd_20=0; $APhd_40=0; $APhd_60=0; $APhd_80=0; $APhd100=0; $APhd120=0; $APhd121=0;
|
|
$h=0;
|
|
while ($h < $TOTintervals)
|
|
{
|
|
$Aavg_hold[$h] = $qrtQUEUEavg[$h];
|
|
if ($hd__0[$h] > 0) {$Phd__0[$h] = round( ( ($hd__0[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd__0[$h]=0;}
|
|
if ($hd_20[$h] > 0) {$Phd_20[$h] = round( ( ($hd_20[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_20[$h]=0;}
|
|
if ($hd_40[$h] > 0) {$Phd_40[$h] = round( ( ($hd_40[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_40[$h]=0;}
|
|
if ($hd_60[$h] > 0) {$Phd_60[$h] = round( ( ($hd_60[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_60[$h]=0;}
|
|
if ($hd_80[$h] > 0) {$Phd_80[$h] = round( ( ($hd_80[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd_80[$h]=0;}
|
|
if ($hd100[$h] > 0) {$Phd100[$h] = round( ( ($hd100[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd100[$h]=0;}
|
|
if ($hd120[$h] > 0) {$Phd120[$h] = round( ( ($hd120[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd120[$h]=0;}
|
|
if ($hd121[$h] > 0) {$Phd121[$h] = round( ( ($hd121[$h] / $qrtCALLS[$h]) * 100) );}
|
|
else {$Phd121[$h]=0;}
|
|
while (strlen($qrtQUEUEavg[$h])>4) {$qrtQUEUEavg[$h] = ereg_replace(".$",'',$qrtQUEUEavg[$h]);}
|
|
$hd__0[$h] = sprintf("%4s", $hd__0[$h]);
|
|
$hd_20[$h] = sprintf("%4s", $hd_20[$h]);
|
|
$hd_40[$h] = sprintf("%4s", $hd_40[$h]);
|
|
$hd_60[$h] = sprintf("%4s", $hd_60[$h]);
|
|
$hd_80[$h] = sprintf("%4s", $hd_80[$h]);
|
|
$hd100[$h] = sprintf("%4s", $hd100[$h]);
|
|
$hd120[$h] = sprintf("%4s", $hd120[$h]);
|
|
$hd121[$h] = sprintf("%4s", $hd121[$h]);
|
|
$Phd__0[$h] = sprintf("%4s", $Phd__0[$h]);
|
|
$Phd_20[$h] = sprintf("%4s", $Phd_20[$h]);
|
|
$Phd_40[$h] = sprintf("%4s", $Phd_40[$h]);
|
|
$Phd_60[$h] = sprintf("%4s", $Phd_60[$h]);
|
|
$Phd_80[$h] = sprintf("%4s", $Phd_80[$h]);
|
|
$Phd100[$h] = sprintf("%4s", $Phd100[$h]);
|
|
$Phd120[$h] = sprintf("%4s", $Phd120[$h]);
|
|
$Phd121[$h] = sprintf("%4s", $Phd121[$h]);
|
|
|
|
$ALLcalls = ($ALLcalls + $qrtCALLS[$h]);
|
|
$ALLhd__0 = ($ALLhd__0 + $hd__0[$h]);
|
|
$ALLhd_20 = ($ALLhd_20 + $hd_20[$h]);
|
|
$ALLhd_40 = ($ALLhd_40 + $hd_40[$h]);
|
|
$ALLhd_60 = ($ALLhd_60 + $hd_60[$h]);
|
|
$ALLhd_80 = ($ALLhd_80 + $hd_80[$h]);
|
|
$ALLhd100 = ($ALLhd100 + $hd100[$h]);
|
|
$ALLhd120 = ($ALLhd120 + $hd120[$h]);
|
|
$ALLhd121 = ($ALLhd121 + $hd121[$h]);
|
|
|
|
if ( ($Aavg_hold[$h] < 1) or ($Aavg_hold[$h] > 119) )
|
|
{
|
|
if ($Aavg_hold[$h] < 1) {$qrtQUEUEavg_scale[$h] = ' ';}
|
|
if ($Aavg_hold[$h] > 119) {$qrtQUEUEavg_scale[$h] = '<SPAN class="orange">xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx</SPAN>';}
|
|
}
|
|
else
|
|
{
|
|
$qrtQUEUEavg_val[$h] = ( (32 / 120) * $Aavg_hold[$h] );
|
|
$k=0;
|
|
$blank=0;
|
|
while ($k < 32)
|
|
{
|
|
if ($k <= $qrtQUEUEavg_val[$h])
|
|
{
|
|
if ($k < 1) {$qrtQUEUEavg_scale[$h] .= '<SPAN class="orange">';}
|
|
$qrtQUEUEavg_scale[$h] .= 'x';
|
|
}
|
|
else
|
|
{
|
|
if ( ($k > 0) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '</SPAN>';}
|
|
$qrtQUEUEavg_scale[$h] .= ' ';
|
|
$blank++;
|
|
}
|
|
$k++;
|
|
if ( ($k > 31) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '</SPAN>';}
|
|
}
|
|
}
|
|
|
|
$Aavg_hold[$h] = sprintf("%4s", $Aavg_hold[$h]);
|
|
while (strlen($Aavg_hold[$h])>4) {$Aavg_hold[$h] = ereg_replace("^.",'',$Aavg_hold[$h]);}
|
|
|
|
echo "|$HMdisplay[$h]| $qrtCALLS[$h] | $Phd__0[$h] $Phd_20[$h] $Phd_40[$h] $Phd_60[$h] $Phd_80[$h] $Phd100[$h] $Phd120[$h] $Phd121[$h] | | $Aavg_hold[$h] |$qrtQUEUEavg_scale[$h]|\n";
|
|
|
|
$h++;
|
|
}
|
|
|
|
if ($ALLhd__0 > 0) {$APhd__0 = round( ( ($ALLhd__0 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_20 > 0) {$APhd_20 = round( ( ($ALLhd_20 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_40 > 0) {$APhd_40 = round( ( ($ALLhd_40 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_60 > 0) {$APhd_60 = round( ( ($ALLhd_60 / $ALLcalls) * 100) );}
|
|
if ($ALLhd_80 > 0) {$APhd_80 = round( ( ($ALLhd_80 / $ALLcalls) * 100) );}
|
|
if ($ALLhd100 > 0) {$APhd100 = round( ( ($ALLhd100 / $ALLcalls) * 100) );}
|
|
if ($ALLhd120 > 0) {$APhd120 = round( ( ($ALLhd120 / $ALLcalls) * 100) );}
|
|
if ($ALLhd121 > 0) {$APhd121 = round( ( ($ALLhd121 / $ALLcalls) * 100) );}
|
|
|
|
$ALLcalls = sprintf("%5s", $ALLcalls);
|
|
$APhd__0 = sprintf("%4s", $APhd__0);
|
|
$APhd_20 = sprintf("%4s", $APhd_20);
|
|
$APhd_40 = sprintf("%4s", $APhd_40);
|
|
$APhd_60 = sprintf("%4s", $APhd_60);
|
|
$APhd_80 = sprintf("%4s", $APhd_80);
|
|
$APhd100 = sprintf("%4s", $APhd100);
|
|
$APhd120 = sprintf("%4s", $APhd120);
|
|
$APhd121 = sprintf("%4s", $APhd121);
|
|
|
|
while (strlen($totQUEUEavg)>4) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
|
|
|
|
echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
|
|
echo "| TOTAL | $ALLcalls | $APhd__0 $APhd_20 $APhd_40 $APhd_60 $APhd_80 $APhd100 $APhd120 $APhd121 | | $totQUEUEavg |\n";
|
|
echo "+-------------+-------+-----------------------------------------+ +------+\n";
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\nRun Time: $RUNtime seconds|$db_source\n";
|
|
}
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|